Global Trust Management LLC or GTM is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
Global Trust Management, LLC or GTM is a third-party collection agency based in Florida. GTM has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper conduct or sharing of information and threatening to take actions that cannot legally be taken.If you have been contacted by Global Trust Management, make sure you understand your rights before responding.
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Is Global Trust Management a scam?
They’re legit. According to the Better Business Bureau (BBB), Global Trust Management, LLC is a legitimate debt collection agency founded and incorporated in 2011. The BBB established a profile page for GTM in 2012. Global Trust Management is listed as a collection agency that uses the alternate business names, Global Trust Managers, LLC and GTM Agency. Manta estimates Global Trust Management’s annual revenue at $590,000 and the size of its headquarters staff at 10 people.
According to its website, Global Trust Management “strives to maintain the highest levels of quality, professionalism and customer service in the industry.” GTM “management team…have over 40 years of combined experience in the field of debt collection…and all associates are carefully selected and thoroughly trained to ensure that…accounts are handled with the utmost professionalism and care.” GYM’s mission “is to work with consumers in order to help them pay down…outstanding debt, achieve financial freedom, and take control of” their lives.
Who does Global Trust Management collect for?
The Global Trust Management website does not provide any information about its debt collection practices or the industries for which it collects delinquent debts. Their Payment Center page provides a link to an online payment portal and information about their 3-step process designed to help consumers reduce the amount of their debt. Their Dispute page indicates their dedication to “the highest levels of quality, professionalism and customer service” and includes a web-based contact form for submitting complaints.
As for compliance, their website displays the logo for the International Association of Credit and Collection Professionals (ACA International), but they do not provide any links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Global Trust Management – GTM?
The BBB has closed 20 complaints against Global Trust Management in the preceding 3 years, with 5 complaints closed in the past 12 months. The majority of complaints allege problems with billing and collections; however, many complaints allege problems with customer service. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has closed 19 complaints against GTM. Justia lists at least 1 case of civil litigation involving Global Trust Management.
Can Global Trust Management Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely GTM would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Complaints against Global Trust Management commonly cite allegations of harassment and disputes about the validity of debts they attempt to collect. In May 2016, a complainant indicated GTM representatives display a “disrespectful attitude they…when they call, …and they call daily about 8-10 times.” In addition, when the complainant spoke to the GTM representatives, they were unwilling to work with the complainant as they state on their website. Instead, the Global Trust Management representative in this complaint acted “pleasant but was not.” During one of the phone conversations between the representative and the complainant, they were “working out a payment plan, and when they were finished the representative forgot to hang up his phone and was mocking what the complainant told him to another employee…When the complainant said…he could hear him, the…representative hung up the phone.” The complainant called back to confront the representative about his abusive comments, but the representative “said it was not him and did not know what the complainant was talking about.” In addition, the complainant alleged that Global Trust Management was “trying to collect double what was owed” but when he tried to explain, the representative told him he would only accept a one-time payment in full. When the complainant attempted to negotiate, the representative raised his voice and “talked over …him like… he is in control and you have to listen to him or else.” The complainant alleged further that GTM “calls all hours of the day from different numbers…at… home, work, and on the complainant’s cell phone, …leaving demanding, rude messages.” The complainant concluded by stating that although Global Trust Management says they will work with you, they are unhelpful and unwilling to compromise.
Global Trust Management uses a standard response for complaints posted to the BBB site that states that GTM “reviewed the complaint as well as GTM’s records…GTM communicated directly with… the complainant, providing a detailed explanation of GTM’s actions. Should Global Trust Management receive any additional communication, … it will take the necessary steps to resolve…concerns.”
Global Trust Management GTM Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue GTM for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
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“I would recommend your company to anyone. You have the debt collectors off my back, and I will finally see the light at the end of the tunnel. Throughout the entire procedure your employees were courteous and professional. I was blown away by their efficacy also.
“After speaking to one of the partners, and going over the plan of action, I felt I’d chose the perfect company to go to work for me. He was very accommodating in describing what was going to happen. I would strongly recommend Lemberg Law to anybody being hassled by debt collectors”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.
Global Trust employee, Cheyenne Martin, called me two weeks and was horrible on the phone. She states she has mailed information to me which I have not received. Today, she called my ex-husband looking for me. I did not give her that number. She did not call me prior to reaching out to him. She states I owe money but can not show proof.
Global trust management won’t stop calling me call me everyday from different numers,even tho I block them.They got $100 from me the first time.They knew personal information about me.So I thought they we’re legit.Once I did research I found they we’re a scam.I sent my bank after them.My bank did a investigation.And I got my money back.Now they won’t lave me alone.They call hours of the day.
I been getting emails phone calls and now texts from gtm phone number to call them is not same as what’s listed. Amount they want is way more than I owe and their payment plan more than I can afford and they won’t allow what I can afford
I have been receiving calls at my parents house my cellphone as well different numbers all the time but I usually delete them. Its just annoying to me that they call from different numbers that you have to wait to see if they leave a voicemail then you know it was them. Cant have the freedom to answer any call on your phone because at on point I did answer and they were rude it happened last year I can’t even remember my call all I remember is that the representative was yelling nonsense of a debt. I honestly don’t know what debt is it because they don’t have the capacity of speaking correctly & properly without yelling.This is one voice message I did not delete…. accordance with state and federal regulations you are ______ being notified ____ a pending claim ___ office your file number is 187-xxx it is in your best interest to speak to a live representative now by pressing one or either you or your attorney contact local management at telephone number 833-781-5880 this is an urgent matter requires your immediate attention please reference your file number when calling in _____ ___ Pena you have been officially notified thank you…”
Global Trust has called asking for my husband several times. I have told them that this is not his number. This is true as we only use our individual cell phones. This morning the situation escalated.
I am not a signatory on the loan nor do I have any memory of what it was used for. I told the representative that my husband and I are both on Social Security and a very limited budget. She proceeded to ask when we went on Social Security. I explained the situation again and emphasized that we could not add to the budget.
She then turned on me asking why I didn’t pay, asking if I benefited from the money, and threatening to take legal routes to get the money.
She said there was no reason we couldn’t pay and that several of her clients were on Social Security and they paid their debt. She accused me of this several times often talking over me very rudely. I am normally a calm person but she was trying to agitate the situation.
I was frank with her and told her that I hoped no one had to face the situation we did of watching someone trying to gasp for air due to COPD. She then said her mother had died of COPD and that was no excuse.
Remember, this is not my personal debt. It was at that point that I told her the conversation was finished, said goodbye, and hung up. I could still hear her raised voice in the background as I hung up.
Why does Global management leave messages for DECEASED People on family members voicemails after being told repeatedly that that person is no longer ON THIS EARTH!!!! The person died in Aug 2013 and I have told them that at least 2 times a week for almost 7 years !!!!
This Global Trust Communication dorks buy up old debt, where the statutes of limitation have long passed, and claim you owe them money, yet can’t provide any documentaion because these old debts have been passed around from collection company to collection company. Some of these collection companies also tack on phantom interest so the debt is way higher then what you may have originally owed. They need to provide documentaion and if they dont its a scam and they have no leg to stand on. Its good to see a law firm like Lemberg stick up for those who may not know the depth of these deceptive practices
I have been contacted by Global Management. Today being the latest. They use my maiden name which I have not used in 8 years. They are threatening over a debt they claim is over 10 years old. They have threatened wage garnishment, which I am a stay at home mom, seizure of my bank accounts and tax returns. The voice mail they left me today says (my maiden name) in accordance with federal and state regulation we are notifying you of a pending claim we have in our office. Your file number is #####. It is in your best interest to speak to a live representative by pressing one, you or your attorney may call Global Management at telephone number 800-839-1639. This is an urgent matter requiring yoir immediate attention. ( maiden name) you have been officially notified.
Thia is just the latest of the many calls I have received. They spoof local numbers in hopes that I will answer, but I rarely answer numbers not saved to my phone. When I have answered it is a recording asking me to press 1. If you want to talk to me use a live person. I shouldn’t be harrassed by a computer program.
This recording sounds very intimidating and if I didnt know better I would fall for it. I am not saying the debt is not legitimate I honestly can not remember what they claim they are trying to collect because I haven’t called them back.
Global management has called me 50 times in the past year using private investigator and other tactics when I’ve returned their calls they get hateful with me when my information doesn’t match theirs and they refuse to give me all the information. I’m not the person they’re looking for according to their information. They keep telling me they will take my number out of the system but they don’t and they have called me from several.different phone number and they call 3 to 4 times a day. I’m battling cancer and am very ill and have no money to pay for things what can I do to get them to stop harassing me. I never received anything in the mail either as they claimed I did. I have no idea what this company is talking about
Is this company a licensed collection agency in Florida? I cannot find their license number on the state website.
THIS CONPANY HAS BEEN HARRASSING ME FOR ABOUT OVER A YEAR. IT’S ALL AUTOMATED, THEY LEAVE A CALL BACK NUMBER & ASK FOR KATHY HART. WELL APPARENTLY KATHY HART IS NO WHERE TO BE FOUND. BUT THE WOMEN THAT DOES ANSWER HARRASSES ME WITH SHE IS PURSING CHARGES TO FILE A SUE. I TOLD HER GO AHEAD MY ATTORNEY WILL BE READY. SHE SAID YOUR NOT GONNA TALK TO ME LIKE YOU TALK TO YOUR KIDS & HANGS UP ON ME. I AM SICK & TIRED OF THERE THREATENING CALLS. AND, NO ONLY THAT THEY HAVE BEEN CALLING MY SISTER IN LAW WHO LIVES ON THE OTHER SIDE OF THE COUNTRY. I WANNA KNOW HOW DID THEY GET HER # & HOW DID THEY KNOW SHE WAS A RELATIVE OF MINE. IN ONE OF THE PHONE CALLS IVE ASK TO QUIT CALLING MY FAMILY. IF THE DEBT IS TRUE & CORRECT WHY ARE THEY SHARING MY PERSONAL BUSINESS WITH OTHERS? A LIGITMATE COMPANY SHOULD NOT BE GIVING MY PERSONAL INFO OUT TO ANYONE. THIS COMPANY NEEDS TO GET SHUT DOWN & NEEDS A FEDERAL BOOK THROWN IN THEIR FACE. HARRASSMENT! HARRASSMENT!
THIS COMPANY IS TRYING TO COLLECT ON OLD PAID OR CLOSED DEBTS OVER 7 YEARS OLD.
THEY DO NOT USE FDCPA THEY USE MADE UP LAWS AND HAVE WAY TOO MUCH PERSONAL INFORMATION . COMPANIES ARE BEGINNING TO FILE CHARGES AND ARE NOW SUGGESTING CONSUMERS NOW CONTACT POLICE AND REPORT SCAMS LIKE THESE.
Global Management called me. I called back and they said I had an unpaid HSBC Mastercard from 2011. I cannot recall ever having a Mastercard at all. She said she would put it in dispute and start litigation. Can they do this?
I have been contacted numerous times about a credit card bill I have never had. They use my name that I haven’t had in 11 years. I said I have never received any bills. They said it’s because I moved I said no I have lived at the same address for over 10 years and then the guys starts screaming at me that I’m lying! I said no I’m not and he continues to scream so I hang up. If I had a bill they would send it to me I’m not dodging anyone. There is no judgment against me which they claim there is. I have researched it on our state court website. Theses people are rude and wrong!
I also have been getting calls from a collection agency calling from Global Management, as well as other family members. Is this the same as your company? Or could this be a SCAMMER company? They are saying I owe a credit card I never had, and when I contact the original card companies, they stated that I never had a card with them.
I have contacted an attorney and he told me to ask them for something in writing to validate their claim, which I did on the 5th of June.
I have yet to receive anything in writing but have gotten dozen of calls daily, each time telling the rep I need validation in writing but still nothing. How do you stop these false accusations and phone calls?
I have been getting calls from a collection agency calling from Global Management. Is this the same as your company? Or could this be a SCAMMER company? They are saying I owe a credit card, but when I contact the original card companies, they stated that I never had a card with that account number.
I have been contacted numerous times by Global Trust Communications. They have no sense of respect for the time of day. They call repeadtly at all times. I”ve been told I have several severe allegations against me. I”ve also received threatening emails regarding garnishment.
Tonight they apparently called my EX husband and left a message with him. I am DIVORCED. IF I have any outstanding debt he would not be involved, and his number would of never been given and put on ANY paperwork.
Someone from Global Trust Communications has called me twice trying to reach my son. My son does not live with me, in fact, he lives in another state. The woman very rudely claimed that he used my phone number as his contact number. He has not used my number as a contact number since he married 20 years ago. The woman claims he passed a bad check across state lines and has a federal warrant out for his arrest. I have talked to my son and he has NOT had any bad checks passed. We are also receiving calls about my husband treatening arrest with “4 serious allegations” against him.