Aldous & Associates is a law firm that specializes in collections which appears to have received a large amount of complaints alleging violations of the Fair Debt Collection Practices Act. Find out who they are, why they might be calling, and how you can stop them.
Aldous & Associates (also known as TSRJ Resolution) is a debt collection law office based in Holladay, Utah. It appears as though there are a variety of different complaints against Aldous & Associates alleging violations of the Fair Debt Collection Practices Act (FDCPA) including providing no verification of debt and failing to communicate effectively with debtors. If you have been contacted by this debt collector, make sure you understand your rights before taking action.
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Is Aldoous & Associates a scam?
They’re legit. Aldous & Associates has been in the collections business for 5 years. The company was originally started on September 9th, 2015 and was incorporated on the same day. Additionally, Aldous & Associates has also not been accredited by the Better Business Bureau, but the company has received a “B-” rating from the BBB. Due to the years of experiences and the average BBB rating, it is easy to see that Aldous & Associates is not a scam. Therefore, the debt which you may have been contacted about is real, and needs to be dealt with. In fact, Aldous & Associates is an ABC certified partner, partnered with MotionSoft, Paramount Acceptance, Jonas Fitness, and ASF Payment Solutions. Even with these forms of certification and partnerships in mind, remember Aldous & Associates still may be in violation of the FDCPA. Therefore, while it is important that you do not ignore the need to resolve your alleged debt with Aldous & Associates, as this could potentially harm your credit and ability to take out future loans, be wary of any suspicious activity where the company could potentially be violating the FDCPA.
According to its website, Aldous & Associates “focuses on debt collection through voluntary means and, if necessary, post judgement work. A law firm where attorneys are affiliated with a nationwide attorney network, A&A is licensed and able to collect across the country.” A&A cites “several advantages in having a law firm pursue the recovery of…past due accounts,” such as “the legal authority that their… office possesses.” For example, “a demand letter on…attorney letterhead has an immediate impact, because those in receipt of the notice understand that a law firm has the ability to take this matter to the next level if not resolved voluntarily.”
Aldous & Associates philosophy is “that every delinquent individual should pay their account in full, and that they have made a commitment and should be held accountable to that commitment.” A&A “realizes …they are not the most popular people, yet…they handle each account professionally, with firmness and respect, …ensuring that each account receives the individual attention needed to exhaust every avenue to attempt to collect the debt.”
In regard to the collection company’s size, according to Zoominfo.com the company has an employee base of 20 people and a revenue of $3 million. Lastly, according to the Better Business Bureau, the leadership of the company is headed by COO Tyler Rice.
Who does Aldous & Associates collect for?
Aldous & Associates is, “a law firm that specializes in fitness industry 90 day past due consumer collections”. Aldous & Associates writes that the company is founded on the principles of gym friendly service policies, and no cost amnesty programs. Additionally, Aldous & Associates lists their current clients, including, “Crunch Fitness, Gold’s Gyms, Blink Fitness, VASA Fitness and more”. Aldous & Associates BBB profile page includes a description of the company’s services. According to this overview, A&A “attempts to collect consumer debt from…their law office using a call center…. Utilizing sophisticated software, each account is tracked, aged, and updated…A&A’s phone system is integrated with…software and…they record all…calls. A&A primarily collects for fitness centers and cell phone retailers.” Therefore, it is likely that your debt resides in the area of fitness industry collections, more specifically from these listed businesses.
Even with this knowledge about the types of debt Aldous & Associates specifically collects on and the businesses it works with, it is still important that as a consumer you confirm with the collections company about what debt is specifically owed and to whom. Inquiring as soon as possible is the smartest move to make, and if you feel as though this company has breached their FDCPA rights be sure to contact an attorney to help you file a lawsuit.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Aldous & Associates?
There are many complaints currently posted about Aldous & Associates. On the BBB, Aldous & Associates has received 78 complaints closed in last 3 years and 40 complaints closed in last 12 months. Almost all of those complaints allege problems with billing and collection services. In addition to the numerous complaints posted on the BBB, Justia lists at least 6 cases of civil litigation involving Aldous & Associates. Aldous & Associates could have also been a part of more lawsuits, sanctions, and penalties. Take a look at the Public Access to Court Electronic Records (“PACER”) which reports all federal complaints within the U.S. federal system’s docket to find out.
Mailing Address: 4625 S 2300 E Ste 207 Holladay Cottonwood, UT 84117-4582
Can Aldous & Associates Sue Me or Garnish My Wages?
It is illegal for collections companies to make empty threats to sue you or garnish your wages. In the case that the company cannot verify your debt or you may not owe said debt, the collections company would most likely choose not to sue. However, Aldous & Associates can still summon debtors to court and garnish wages after a default judgement. If you find yourself in this situation, it is important that you choose to sue and hire legal aid. The wisest option in this case would be to contact an attorney preemptively to ensure the safety of your assets and rights. Lemberg Law has helped thousands of consumers fight back against these cases of fraudulent collection practices. Call us today to find out how we can help you resolve this issue.
Complaints against A&A commonly cite problems resulting from attempts to collect debts that have been paid, discharged, or otherwise disputed. In October 2016, a complainant indicated that he was contacted by Aldous & Associates regarding a $200 outstanding debt owed to Diamond Wireless (DW). Allegedly, DW had previously contacted the complainant in June 2016 in an effort to collect a $200 termination fee. The complainant had objected to the fee and requested proof, and DW had sent a 4-page service agreement. The service agreement indicated that “‘customers who have received a discount and then have an interruption or termination of their service agreement… before 185 days agree to…pay DW an early cancellation fee of $200 per service line.’” However, the service agreement also included “a detailed invoice showing that …DW charged… the complainant $507 for the phone, and that they gave him… no discounts.” The complainant “wrote several letters to both DW and A&A,” but they refused to discuss his concerns and continued to insist that he owed the $200. In addition, in response to the complainant’s dispute, “DW sent an edited… 3-page service agreement/invoice to Aldous & Associates” that was different from the “4-page document” DW had sent the complainant earlier “as proof of debt,” and “A&A later mailed this fraudulent document to the complainant as proof of debt. The fraudulent document omitted the discount columns in the invoice” that showed no discount had been given at the time of purchase. When the complainant sent the original 4-page document to A&A, they “sent…a canned letter stating: ‘In response to your letter/fax that we received, we contacted the original creditor, DW, and the agreement you requested was sent to you. Again, the original creditor verified the validity of the debt upon investigation and provided a copy of the agreement, which we sent you in order to substantiate the debt. At this time the debt continues to be assumed valid. At this time, no attorney with this firm has personally reviewed the particular circumstances of your account.’” The complainant also alleged that in addition to dismissing his dispute and ignoring the documentation he had sent to support his objection, Aldous & Associates had continued to make “constant harassing phone calls that are all the same …in which collectors read a script, …won’t listen… or discuss the issues with the service agreement;… just state that…the call is being recorded; and… keep saying that this will affect the complainant’s credit,” allegedly in an effort to upset…, anger,… and record the complainant in this state.”
In response to this complaint, A&A indicated that “upon review of the debt with the original creditor, Diamond Wireless…notified…Aldous & Associates that the file was sent… in error. At this time, the file is deleted and removed.”Aldous & Associates “apologized for any inconvenience.”
Aldous & Associates Calling You?
The Fair Debt Collection Practices Act protects citizens like you against the abuses and misconduct of collection agencies. If you find that you have become a victim of illegal collections practices, read up on your FDCPA rights listed on the Federal Trade Commission’s website under, “Debt Collection FAQs”. Do not forget that you also have additional rights other than those listed under the FDCPA. These supplementary rights include those enumerated in the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue Aldous & Associates for harassment?
Yes you are able to sue Aldous & Associates, and if you feel as though your FDCPA rights have been breached, suing is the best course of resolution. In order to recover your damages and protect yourself as an individual, you must sue and utilize the Federal laws that protect citizens like you from these fraudulent practices. Award yourself the power to defend your rights and protect your assets. Individuals like you can recover damages of up to $1,000, plus attorney fees and court costs.
Want to Stop Aldous & Associates Debt Collection Harassment Now?
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Can You Help Me Delete Aldous & Associates from My Credit Report?
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.