West Asset Management Collection Complaints?

We help consumers who have complaints about collection harassment.

Updated on Author: Sergei Lemberg

Updated on Author: Sergei Lemberg

West Asset Management
West Asset Management is a debt collection agency which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.

What is West Asset Management?

West Asset Management is a third-party debt collection agency based in Texas. It has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper contact or sharing of information and threatening to take actions that cannot legally be taken. If you have been contacted by this debt collector, make sure you understand your rights before responding.

Have questions? Call us now at 475-277-1600 for a Free Case Evaluation.

Our services are absolutely FREE to you.

The harassing company pays our fees.

Is West Asset Management a scam?

They’re legit. West Asset Management is a  legitimate collection agency based in Sherman, TX. They have received many consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA) such as harassment and failing to provide verification of a debt. If West Asset Management is attempting to contact you, make sure you know your rights before responding.

The Better Business Bureau (BBB) opened its file on West Asset Management in 2006; however, their listing provides very little information about this collection agency. They have a Facebook page that provides an address, phone number, and a link to a website at www.westdebtsolutions.com, but the page at that address is not currently in operation.

Both employees and debtors have uploaded posts to West’s Facebook page. On a scale from 1 through 5, with 5 representing the best, 23 reviews have resulted in an average score of 2.7. Photos, posts, and comments seem to indicate a fairly casual and not very professional working environment. Additional comments from consumers indicate West Asset Management collects delinquent debt from a variety of sources including retail, credit card, healthcare, and education.

Who are we? We are Lemberg Law, a Consumer Law Firm

Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today!  There is no charge unless we win.

How many complaints are there against West Asset Management?

The BBB does not list any complaints against West Asset Management, nor have they received any reviews. There may be many reasons for this: the BBB has listed this company as, “W Asset Management,” rather than, “West Asset Management,” and the listed address in Sherman Texas is inconsistent with addresses listed elsewhere. The Consumer Financial Protection Bureau (CFPB) has not closed any complaints against West Asset Management, either. A search for “west asset management” on the Ripoff Report website returns 68 results, and many of the posts complain about abusive telephone calls, unverified debt, and errors in credit reporting.

Sample Complaints against West Asset Management

A typical complaint against West Asset Management occurred in July 2016. The complainant indicates he had been receiving harassing phone calls from West since 2012 for a medical bill. He claimed they had refused to correspond in writing, and he had been unable to locate a website to document his complaint.

Another complainant in 2014 indicated that he was a visitor to the U.S., had no debts or obligations here, but had received numerous phone calls requesting banking information, social security number information, and demands to pay bills he did not owe. A third complaint from 2014 indicated a wireless customer had cancelled her calling plan with no late payments and no money due. The wireless company continued billing the client, but she called and received assurance that the billing issues had been resolved. Shortly thereafter, a notice of delinquency appeared on the client’s credit report, and she received a collection letter from West Asset Management. She requested validation of the debt in accordance with the Fair Debt Collection Practices Act (FDCPA), but never received a response and was later turned down for a student loan because of the derogatory mark on her credit.

Finally, Facebook posts from consumers contain obscene language. Posts from employees indicate a hostile workplace that condones violence and criminality. Many employees complain about their jobs and appear intent on finding employment elsewhere.

Contact Information

West Asset Management
2703 N. Sam Rayburn Fwy.
Sherman, TX 75090
Telephone: (800) 470-4720
Website: http://www.westassetmanagement.com/

Can West Asset Management Sue Me or Garnish My Wages?

It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely West Asset would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!

Get Free BBB A+ Attorney. Call 475-277-1600 NOW

Unlawful Debt Harassment? Learn the Law & Sue the Collector.

Can you help me file a No Fee Lawsuit against West Asset Management?

Absolutely. Here are some past Press Releases of Lawsuits Brought On By Lemberg Law in Federal Court

May 8, 2017. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, District of Nebraska. The case, against West Asset Management, charges the debt collection agency with violating federal law and asks for $1,000 in statutory damages under the Fair Debt Collection Practices Act plus other relief.

Debt collection calls can be embarrassing, and they can set you on edge. When a debt collector calls when you’re on the job, the irritation and embarrassment increase exponentially. Our client says that, when this debt collector called her at work, she told them that calls to her workplace were inconvenient and weren’t allowed by her employer. Nevertheless, the debt collection agency called her again at work just minutes later.

This lawsuit charges that West Asset Management violated the Fair Debt Collection Practices Act (FDCPA) by contacting our client at a place and time known to be inconvenient; by contacting our client as her workplace, knowing that his employer prohibited such calls; and by engaging in harassing behavior.

September 18, 2015. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, District of Nebraska, against West Asset Management. Our client alleges that they called about a debt owed by her ex-husband. They started calling in 2015, even though our client has been divorced since 1991. She continued to receive automated calls from West Asset Management, even after she followed the robocall’s prompts and pressed “1” on her keypad to inform them that they had called her in error. Ultimately, our client spoke to a live West Asset Management representative and told them that her ex-husband couldn’t be reached at her number. Yet they continued to call.

The lawsuit charges that West Asset Management violated the Fair Debt Collection Practices Act (FDCPA) by engaging in harassing behavior; and by using unfair and unconscionable means to collect a debt.

September 15, 2015. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Central District of California, against West Asset Management. Our client alleges that they called him about a debt that was not his to pay. West Asset Management contacted our client in an attempt to reach the representative of his grandfather’s estate. Even though our client told them that he had nothing to do with the administration of his grandfather’s estate, This collection agency continued to call and harass him.

The lawsuit charges that West Asset Management violated the Fair Debt Collection Practices Act (FDCPA) by communicating with our client regarding a third-party debt more than once and engaging in harassing behavior. In addition, the lawsuit charges that West Asset Management violated the California Rosenthal Fair Debt Collection Practices Act by engaging in harassing behavior.

West Asset Management Calling You?

Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).

But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.

Stop Debt Collection Harassment

You may have a case, if…

  • You are receiving multiple calls per week from third party collection agencies
  • You are receiving early morning or late night calls from debt collectors
  • You are recieving calls at work from a debt collection agency
  • Debt collectors are calling your friends, neighbors, or coworkers
  • Collectors are threatening you with violence, a lawsuit, or arrest
  • A debt collector attempts to collect more than you owe
  • You are being threatened with negative credit reporting
  • A debt collector attempts to intimidate you
  • Criminal accusations are being made towards you
  • Use of obscene language during an attempt to collect
  • Automated robocalls are being made to your phone in an attempt to collect

Read more about your rights

What Our Clients are Saying

“I was almost going nuts receiving calls every afternoon from a person using profane language to push me to pay debts I don’t owe. Someone I trust referred me to Lemberg Law, and I don’t regret having contacted them. The attorneys were very kind and always available when I needed them.”

“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”

“After a few months of frustration with a debt collector, I eventually called Lemberg Law. It was among the best financial decisions I have ever made. Jody and her staff were comprehensive, useful, and above all else powerful. I highly recommend their services and thank them for their continual efforts.”

Can You Help Me Delete West Asset Management from My Credit Report?

Chances are good that we can help.  Call us today and we’ll explain.

Share your story

Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.

Sergei Lemberg

About the Author:

Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."

See more posts from Sergei Lemberg
  • Christian

    I got a call from a company on my cell phone yesterday telling me to call an toll free number and provided me a reference number. Said they needed to confirm a date and time I would be home to have something signature required delivered. I asked what was being delivered and what the company was. They said they do not have that information. I called the number and the guy wanted me to give him my date of birth, I refused because I told him I was afraid this was a scam. He said he had legal documents he needed to serve me and he cannot discuss what they are until I confirm my identity. I explained to him he obviously confirmed who I am by stating my social security number. I got tired of him trying to force me to give my DOB. I said well just serve me and I will figure out what you’re talking about.
    Next day Jim Schilling claiming to be a process server for the county I live in stated his client Harrold Daily is the Plaintiff in my lawsuit, but he would like me to call him and resolve the issue out of court if possible. He provided me with 855-313-3403 ext. 158 and said I need to call that number. I told him I will contact the County Attorney’s office and see what lawsuits are being filed against me. He tried to explain to me that it wouldn’t show up until I am served. I explained that I do not even know a Harold Daily. Jim explained to me that you do not have to know someone to have them sue you. I told him he could serve me and I will meet Mr. Daily in court! Jim ended the call with “Well, good luck with that!”
    I do not have student loans, medical debt, and my bills are all current.
    My question is how are they getting personal information such as social security numbers and such?

  • TW

    Got a call at my employment that stated a delivery attempt has been made to my home on several different days. I asked what delivery company. She said please use this reference number when calling the number. 888-735-1595 RDS Delivery company. She stated her name was Victoria and gave a reference number. Which I knew was a lie because someone is at my home everyday. The information was written down and given to me. Not even 2 mins after this message the same lady called my cell phone under an NO ID, so I answered and I said you just called a business phone and said you were with a RDS delivery company. Then she stated she is with Western Asset Group and I said what is your name she then replied Kathy. It was the same lady both times. I asked what delivery and she asked for my date of birth and when I asked why she said she needed it to verify the delivery at my home. I gave her a bogus date of birth and she proceeded to say that there is a Civil case against me in the court and that there is a order to Garnish my wages. I asked by whom and she said “Mobile” and stated I have never heard of Mobile and she said “Ma’am good luck and you are going to jail” and said have a nice day and hung up. I called her back and she answered the phone and I told her that she threatened me and told me my wages were going to be garnished and I am going to jail. She said I never said that I have it on a recording. She stated the call was being recorded and I said Yes ma’am this call is being recorded. She told me I better go get a attorney. She hung up again and I called back and asked for a supervisor and a man named Mark answered and put me through to the “Victoria/Kathy” voice mail. I told her not to call my cell phone or my place of employment her exact words “we can call, get an attorney”

    Since the first initial phone call, my cell phone has logged them calling three times and they have called the receptionist desk with the same message from RDS Delivery service.

    This number belongs to a Western/West asset management. They have lied and threated me with taking my wages and going to jail.

  • TAG

    Date: 4/10/23 10:30am – I received a message at my place of business in another county – a message was transferred to me left on another staff members phone at work (really?) Place of business? So, how did they get a hold of my other staff’s number and why are they calling my employer in another county?

    The message they left on another staff’s number saying they have been trying to reach me for an important packet from Rapid Services. I checked my cell phone, nothing. No missed calls or anything from them in the past few months. I found this very odd! The call was from an unknown number but asked to call 888-727-9557 and left a reference number. I called after I received the message this morning which from transferred to me from one of my staff – this just was NOT right.

    I connected and gave the lady the reference number they left. She didn’t give me her name or company name (and refused to tell me), but proceeded to say I have a debt from 2019. It needs to be paid. I said I do not have a debt, I didn’t get a letter or email or call. I have actually paid off all my debt recently or just about done. If I did receive a letter, I would have handled it. I asked why did you call a staff from my employer? She said she has every right to do whatever they wanted by law. Work, home anywhere. They can call anyone, mail or do anything they wanted to. She said “YOU do not pay your bills and threatened that my wages ARE (with emphasis) going to garnished.” She said are you “first name last name” and the SS# which upset me that she is repeatedly said this over the phone. I told her I would not give her any of my information as I believed they were scamming me. She told me it was obvious I do not pay bill and threatened again to sue me and hung up on me. I called back and what a coincidence, it was the same lady and she repeated my name and my SS# and I told her to remove my number, my work number and that I am contacting a lawyer.

    First, why did they call my a staff member first (which she stated they can do and is legal). Then proceeded to tell me It is obvious I do not pay my bills and that they are going to sue me, garnish my wages and hangs up, Really? The message left with my staff member, said it was “rapid deliveries” instead of a debt collector name, which I still do not who it was or who caller lD? Very odd… Very upset. They need to be stopped. The number I called 888-727-9557 (number left in the message).

    I want them to stop immediately! I have personal issues I am dealing with and do not need them to add to my stress! They need to be stopped!

  • Christiaan D

    Kathy 888-730-0307, Western Asset, … I called them thinking it was RDS delivery services
    888-727-9557. *** ref #. She said I owed 5000ish $ for a Bank of America credit card. I called Bank of America and the bank said I did not owe them anything and that they do their own collections. The bank has my mailing address and phone number. The bank never called me to make a collection. I asked her for an email address and she said she could not give me one. I asked for a website, she said they had no website. I asked her for my mailing address, she gave me one good one and one old one. I said that my bank would send me a statement that I do not owe them anything, she said that she could give me an email address to send the statement to once I got the statement. and that would probably get me off the hook with their legal department.

  • SeanC

    Had West Assett call me as a delivery company trying to re-schedule a delivery. Being Xmas is right around the corner I had some deliveries pending. I called and was surprised that this wasn’t about a delivery at all but an alleged old debt from 2007 that never got paid off. I have no old debts and a 775 credit rating. They called my ex-wife too and said they were trying to contact me. They threatened to take me to court, garnish my wages, turn it over to the county courts system I live in. I told them to do what they had to do and hung up. What a bunch of weasels.

  • Courtney

    Received a call from a guy saying he was trying to reschedule a failed delivery attempt. And I said I didn’t have anything being delivered. He said it was coming from Tarrant County Legal Office and to call 844-483-4249 and gave me a case number to speak with someone for information and to reschedule delivery. I called the number it was not the Tarrant County they did not identify who it was just who the person was John Ruiz on the phone and I gave the case number and he began to say I was being sued for $3100 for an old bill from 2006 and asked if I wanted to settle out of court and how would I like to pay. When I asked if they were with the court system the answer was no they were Western Asset Group Associates and I miss understood. I said no I heard very well from the guy that called from an unknown number that he was hired by Tarrant County as a courier. I told them do not call me again. The response is we didn’t call you, you called us. The trick and game is to have people call them by having someone else call them acting as if they are with a company making a delivery to get you to call the other number!

  • L.

    just got off the phone with these guys. they claimed they had tried to deliver a summons at my old address I had sold 2 months ago. when I tried to find out who they were & what their business was the guy on the phone immediately began yelling at me, called me a “little girl” told me he would just “sue me” since I was being “combative”. I didn’t even know yet the name of the co. of that they were collectors! after he yelled for another 5 minutes I got him to tell me it was for medical bills from 2009?? that were paid by my insurance!!! he quoted my s. s. # to me, he said he was going to turn my case to the county police? lol and made more sexist remarks. I mentioned that his phone system stated the call was being recorded- he said his calls are never recorded. after more abuse of a gendered nature & threats of legal action I eventually just hung up. the whole thing started with a call from a Private Number with a person stated they had a registered letter sent to my own address that couldn’t be delivered, then gave me the main number to get the info, which directly connected me to west asset. these guys are major league a-holes.

  • JavierG

    West asset have called my cell phone and landline and left, threatening, cryptic messages…I have no idea why…
    I want this to stop immediately.
    How do I file a complaint against these people?

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