Glass Mountain Capital LLC is a debt collection agency which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Glass Mountain Capital?
Glass Mountain Capital , LLC (GMC) is a third-party collection agency based in Illinois. GMC has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), such as attempting to collect debts not owed and failing to verify debts. If GMC has contacted you about past due collection items, make sure you understand your rights before responding.
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Is Glass Mountain Capital a Scam?
They’re legit. According to the Better Business Bureau (BBB), Glass Mountain Capital, LLC was founded in 2005 and incorporated in 2007. The BBB established a profile page for GMC in 2009, and GMC has been a BBB-accredited business since then. The BBB lists Glass Mountain Capital as a collection agency with an estimated 42 employees that uses the alternate business name, GMC Credit Services. In addition, the BBB lists Malcolm S. Gerald & Associates, Inc. as a related business. Manta estimates Glass Mountain Capital’s annual revenue at $10.5 million and the size of its headquarters staff at 100 employees.
According to its website, GMC is “a national…accounts receivables and collections firm that combines technology, creativity, and highly trained associates to build client-driven solutions.” GMC’s mission is to “maximize liquidations, economy, and efficiencies while maintaining a high degree of ethics through diligence, investment in technology, and human capital.”
Who does Glass Mountain Capital collect for?
Glass Mountain Capital collects delinquent debts for a wide variety of businesses and industries, including utility service providers; government agencies; consumer retail lenders; banks and credit unions; automotive lenders; healthcare and medical service providers; education lenders; and fintech companies. GMC also accepts debts from short-term lending firms, debt buyers, and commercial accounts.
GMC employs “collection agents… experienced and trained to represent…businesses on a first-party basis.” GMC also offers pre-collect and early-our programs for both first- and third-party clients. GMC’s third-party contingency collections “are tailored…based on age of accounts, type of debt, and an analysis on collectability.” In addition, GMC utilizes a “national network of experienced collections attorneys,” as well as “skip-tracing technology and strategies… to gather the most up-to-date consumer information to enhance litigation support and collections efforts.”
The GMC website includes a page with contact information and directions for submitting complaints and disputes. There are also pages with resources for money management and identity theft. The Consumer Protection page includes information and links to consumer protection resources, laws, and enforcement agencies, including the Consumer Financial Protection Bureau (CFBP); the Federal Communications Commission (FCC); the Federal Trade Commission (FTC); consumer protection laws by state; the Fair Debt Collection Practices Act (FDCPA); the Telephone Consumer Protection Act (TCPA); and the Fair Credit Reporting Act (FCRA).
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Glass Mountain Capital?
As of April 2019, the BBB has closed 24 complaints against GMC in the preceding 3 years, with 3 complaints closed in the previous 12 months. Almost all those complaints alleged problems with billing and collections. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 20 complaints involving GMC. Justia lists at least 5 cases of civil litigation involving GMC.
Can Glass Mountain Capital Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely GMC would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
In 2018, an FDCPA lawsuit claimed Glass Mountain Capital, a debt collection agency that collects debts originally owed to third parties, unlawfully tried to collect a debt owed after a debtor filed bankruptcy, violating the Fair Debt Collection Practices Act.
Complaints against Glass Mountain Capital cite problems resulting from disputes about the validity of debts and the accuracy of information reported to the credit reporting agencies. In December 2018, a complainant stated that GMC had made repeated calls for a debt that they had failed to verify. According to the complainant, GMC had “been repeatedly calling him from different numbers (sometimes several times in a single day) seeking payment on a debt.” The complainant stated that his “working hours are even beyond the hours of operation of GMC and that all he has been able to receive via email… is a debt resolution offer which anyone with Microsoft Word can type and send.” The complaint also stated that “despite repeated attempts and emails,” he had not received any written correspondence from GMC to validate the debt, “including, but not limited to, amount owed, original and current owner, items bought, payment history, evidence that this debt belongs to him, and evidence that GMC is the owner of this debt and has authorization to collect in Alabama.” In response, GMC stated that their “records indicate that the communications made and sent to the complainant were all done in compliance with their client’s… requirements and applicable state and federal law.” GMC “marked the account so that the complainant will no longer receive phone calls… concerning this matter.” GMC also apologized and said they had notified their client of the complaint.
In May 2017, a complainant stated that Glass Mountain Capital had failed to provide written verification of a debt. According to the complainant, she had “verbally agreed to a payment schedule over the phone” and was under the impression that GMC “would send… something in writing via mail or email that stated some basic information. However, this company never sent her anything via email or mail, yet is collecting the money from her bank account.” The complainant stated that a “collection…agency shouldn’t be collecting without at least sending the customer” verification of the debt in writing. She said that she had “mailed the company…and requested… information. She provided them with her full name, last 4 of her social, email, and phone number” and stated that if she “receives no response, the next auto-debit… will be declined along with any further payments.” In response, GMC apologized “for any inconvenience that may have been caused.” They also stated that “as a result of the request for validation…they are unable to take any further steps regarding the account.” They promised to forward debt verification and stated that the complainant’s “payment arrangement has been cancelled.”
Glass Mountain Capital Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Consumers have reported this agency harassing them from the following numbers:
Can I sue GMC for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
“I was almost going nuts receiving calls every afternoon from a person using profane language to push me to pay debts I don’t owe. Someone I trust referred me to Lemberg Law, and I don’t regret having contacted them. The attorneys were very kind and always available when I needed them.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
Can You Help Me Delete Glass Mountain Capital from My Credit Report?
Chances are good that we can help. Call us today and we’ll explain.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.