Healthcare Revenue Recovery Group LLC or HHRG is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Healthcare Revenue Recovery Group?
Healthcare Revenue Recovery Group , LLC (HRRG) is a third-party collection agency with offices in Ohio and Florida. Healthcare Revenue Recovery Group specializes in collecting delinquent debts for healthcare providers. HRRG has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper communication tactics and attempting to collect debts not owed. If you have been contacted by HRRG, understand your rights before taking action.
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Is Healthcare Revenue Recovery Group a scam?
They’re legit. The Better Business Bureau (BBB) has not assigned a profile page specifically for Healthcare Revenue Recovery Group, LLC. Instead, information about Healthcare Revenue Recovery Group is listed under IMBS Collections and Account Resolution Services, LLC. BBB’s profile page for IMBS Collections provides minimal information and no rating, but does confirm that HRRG is the alternate business name for this company, and also confirms HRRG’s headquarters mailing address in Cincinnati, OH.
The BBB indicates that Account Resolution Services, LLC (ARS) was started in 1979, with the BBB establishing a profile page in 1996. ARS is listed as a collection agency and medical staffing and billing service that uses 24 alternate business names, including: Emergency Physicians of South Broward, Palmetto, West Boca, Palms, Ft. Walton, and Northern VA Community Hospital; Emergency Professional Services, Inc.; Inphynet Hospital Services and Inphynet South Broward, Inc.; Plantation Billing Center; Health Care Financial Services, LLC (HCFS); Sunrise Billing Center Team Health; Paragon and Paragon Contracting Services, LLC; Southwest Florida Emergency Management, Inc.; and Healthcare Revenue Recovery Group, LLC, or HRRG. The BBB indicates at least 15 different telephone numbers for HRRG and its affiliated companies and an alternate website at www.teamhealth.com.
According to its own website, Healthcare Revenue Recovery Group has “been in the collections business since 1996; …are members of ACA International, the Florida Collectors Association and the California Association of Collectors; … and deliver excellent customer service…by responding to…questions with reliable, informative answers… every day.” Their site provides site visitors with a list of Frequently Asked Questions, including a pre-formatted response for patients who “may not have received a bill”; an account information page; an online payment portal; and contact information. The site identifies Healthcare Revenue Recovery Group as a debt collector; however, there are no links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Healthcare Revenue Recovery Group – HRRG?
As of December 2017, the Better Business Bureau (BBB) has given Healthcare Revenue Recovery Group a rating of F. The BBB has closed 310 complaints against Healthcare Revenue Recovery Group in the preceding 3 years, with 143 complaints closed in the past 12 months.Most of the complaints allege problems with billing and collections; many complaints also allege problems with customer service or advertising and sales. As of March 2015, the Consumer Financial Protection Bureau (CFPB) has received 294 complaints about HRRG. Justia lists at least 18 cases of civil litigation involving Healthcare Revenue Recovery Group alone.
Can Healthcare Revenue Recovery Group Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely HRRG would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
In March 2012, in United States District Court, Southern District of Florida, a judge issued an Order in a case seeking to certify as a class action a complaint alleging Healthcare Revenue Recovery Group had violated the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA). In this case, the plaintiff originally bringing the suit had received medical treatment at a local hospital. The physician who treated him was an employee of Inphynet, Inc., and during the admission process, the plaintiff included his cellular telephone number on the admissions paperwork; however, he “did not expressly consent to use of the telephone number for debt collection purposes.” Medical service provided by Inphynet are billed through HCFS and sent to Healthcare Revenue Recovery Group for collection activity when they are not paid. The plaintiff did not pay for the medical treatment he received; the bill went into default; and it was transferred to Healthcare Revenue Recovery Group for collection. Subsequently, HRRG used the cellular telephone number the plaintiff had provided in his admissions paperwork to contact him about the unpaid bill. The telephone number was registered to his wife, although at the time he was hospitalized they were not yet married. The plaintiff received the following pre-recorded message at his cellular telephone number regarding the unpaid medical bill: “This is Healthcare Revenue Recovery Group calling. We look forward to helping you. Please return our call at 1-800-984-9115. Thank you.” This message was “allegedly the standard message Healthcare Revenue Recovery Group was using … at that time to contact consumers.”
The plaintiff’s complaint alleged that HRRG’s message had violated the FDCPA because“it failed to disclose that the communication was from a debt collector,” and it violated the TCPA because the call was placed using an “automatic telephone dialing system or an artificial or prerecorded voice to the recipient’s cellular telephone,” and the recipient had not provided express consent for the use of the number for debt collection purposes. The court agreed that the actions of Healthcare Revenue Recovery Group demonstrated lawful violations of both statutes as stated by the plaintiff.
The March 2012 hearing was held to determine whether the plaintiff’s motion to certify his complaint as a class action would be approved. According to discovery documents, approximately 8,0000 Florida residents met “the proposed FDCPA class definition and more than 5,000 satisfied the TCPA class definition.” Healthcare Revenue Recovery Group offered standard objections to class certification, arguing that the plaintiff had not proven there were a sufficient number of class members to certify the case; that the legalities of each case were not common to all the proposed class members; that the violations of each of the proposed class members were not typical across the proposed class; and that legal representation was not sufficient. The court disagreed on all four counts. Healthcare Revenue Recovery Group also attempted to block certification by arguing that class certification would overshadow more important concerns that each class member could address individually, and that class certification was not the best way to resolve the violation. The court disagreed with this defense, as well, and the plaintiff’s case was certified as a class action.
Also, in 2018, federal appeals court has revived part of a proposed class action by New Jersey consumers accusing Florida-based Healthcare Revenue Recovery Group (HRRG) of violating federal law by leaving confusing telephone voice messages while trying to collect debt.
In a decision a three-judge panel of the 3rd U.S. Circuit Court of Appeals said the consumers could pursue claims that HRRG failed to give its true name when it called, instead referring to itself as “ARS,” an acronym that could apply to hundreds of companies.
Healthcare Revenue Recovery HRRG Group Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue HRRG for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Want to Stop Healthcare Revenue Recovery Group Debt Collection Harassment Now?
“We realize that ours is just one small case among many – and many more serious – but are heartened by the fact that you accepted it and represented us with a professionalism that belied the small dollar amount.”
“If you are unsure about this company…DONT BE!!! They are for real when they say they are here to help you. It only takes a few short minutes of your time to talk to a rep. I was a skeptic, but you did everything you said you would! I can’t say thank you enough!”
”Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
“I won’t be afraid to contact you or recommend your services to others for debt collection difficulties. Please keep up the outstanding work you do, and again, thank you for helping me through this challenging time. I am most grateful.”
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.