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Synter Resource Group , LLC (SRG) is a third-party collection agency and business process outsourcing company based in South Carolina. SRG has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), such as attempting to collect debts not owed and failing to verify debts. If SRG has contacted you about s debt, make sure you understand your rights before taking action.
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They’re legit. According to the Better Business Bureau (BBB), Synter Resource Group , LLC is a legitimate collection agency founded and incorporated in 2002. The BBB established a profile page for SRG in 2005. The BBB lists SRG as a collection agency that uses the alternate business name, Commercial Collection Agency Association. Buzzfile estimates Synter Resource Group’s annual revenue at $13.7 million and the size of its headquarters staff at 125 employees.
According to its website, SRG “is a leader in providing business process outsourcing
solutions that improve… company functionality, while reducing operating costs.” SRG states that its services can help companies improve performance in three areas—accelerating revenue, maximizing productivity, and improving communication.
Synter Resource Group serves the transportation industry exclusively. They state that their “solutions will improve profitability, enhance processes, and reduce operating costs from source to consumption.” SRG’s business process outsourcing services are comprised of three divisions: accounts receivable management; carrier, driver, owner/operator, and drayman communications; and sales and customer support.
SRG’s accounts receivable management division offers credit management; document retrieval; invoice printing and e-billing; e-billing conversion; and all-inclusive accounts receivable management. Most of these services allow transportation companies to outsource the clerical responsibilities of their billing departments to SRG. Collections appear to be handled by SRG’s accounts receivable management staff, which enables clients to “reduce…or re-purpose… existing staff…[to] realize a better” return on investment. Costs are“easily covered by the increased cash flow… clients will gain by using [SRG’s] best-practices and core-competency.” SRG has “successfully managed …[accounts receivable] for many of the world’s leading transportation companies that have trusted them to work with over 11,000,000 shippers.” SRG’s carrier and driver communication division offers a technology and contact center for outsourcing carrier vetting and on-boarding, as well as other human resources management responsibilities. Their sales and customer support services provide call center and outsourcing for customer service, consulting, and training.
The SRG website includes a web-based contact form for site visitors who have been contacted by SRG. SRG appears to be involved in commercial collections, which are not regulated by the FDCPA. There is neither a mini-Miranda identifying SRG as a bill collector, nor are there any links or references to consumer protection resources, laws, or enforcement agencies.
As of March 2018, the BBB has closed 5 complaints against Synter Resource Group in the past 3 years, with 3 complaints closed in the previous 12 months. Almost all of those complaints alleged problems with billing and collections. As of March 2018, the Consumer Financial Protection Bureau (CFPB) has closed 4 complaints against SRG. Justia lists at least 1 case of civil litigation involving SRG
Synter Resource Group, LLC
5935 Rivers Ave., Ste. 102
Charleston, SC 29406
Telephone: (843) 746-2200
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely SRG would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. Here are some Sample Cases
Complaints against Synter Resource Group cite problems resulting from disputes about the validity of debts and non-responsive customer service. In August 2018, a complainant stated that SRG had contacted him about a delinquent bill. According to the complainant, SRG “called and left a voicemail stating he had an outstanding balance with FedEx.” The complainant stated that his company does “not ship with FedEx, and therefore cannot have a balance” with them. He said that SRG had “been leaving multiple messages stating he has…a bill through FedEx,” but he insisted the debt is not valid. On the day of the complaint, the complainant stated that SRG had called, and when he researched the phone number they called from, he found evidence that it had had “been reported as a scam.” He also researched the number SRG asked him to call, which was “how he stumbled upon the BBB website where multiple people have filed complaints that they are sending them false information about bills that they owe.” The complainant also alleged that SRG was “using the wrong business name, stating the bill was for a company with a different name than” his. In response, SRG stated that they are “the largest business process outsourcing firm in North America that services the transportation industry,” and that they “do not send out fraudulent collection letters.” SRG also stated that they “send letters to…client customers who do not pay their bills on time.” SRG advised the complainant that if he is “not the correct party, he should… call…to confirm” because SRG had “not had the opportunity to talk to him yet.”
In March 2018, a complainant stated that Synter Resource Group was “trying to collect on something he never owed.” According to the complainant, he received a “ccollection letter dated March 1, 2018.” Subsequently, he “called and asked for a copy of the invoice” because he had “never done business with UPS Supply Chain Solutions, Inc.” He asked SRG “to email…a copy of the invoice.” By March 8th, the complainant “had not received the invoice, so he called again…and was allegedly told, ‘Ok we will get it to you.’” On the day of the complaint, he received a call from SRG “asking when he is… paying” the bill. The complainant repeated that he was waiting for SRG to email the invoice he “supposedly owes because he has never done business with UPS Supply Chain.” The complainant also stated that he had documented that SRG had “received complaints for this type of activity from other companies,” and also conducted research that provided additional evidence that “it is a scam.” The complainant requested the BBB’s assistance, stating that he pays“bills on time”; that if he owes the bill, he will pay it; but that if it is a scam, SRG should cease and desist, or he would turn the matter over to legal counsel. In its response, SRG confirmed that the complainant had requested verification. They also stated that “it appears…they are still waiting for our customer, UPS, to forward the documents.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue SRG for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
- You are receiving multiple calls per week from third party collection agencies.
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your family, friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
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