DCM Services LLC or Deceased Case Management Services is a debt collection agency which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
Who is DCM Services?
Deceased Case Management Services, LLC or DCM Services is a third-party collection agency that focuses exclusively on collecting delinquent accounts from the estates of deceased debtors. DCM has received complaints from consumers alleging violations of the Fair Debt Collections Practices Act (FDCPA) such as failing to verify debts and harassment. If you have been contacted by DCM Services, make sure you know your rights before responding.
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Is DCM Services a scam?
They’re legit. According to the Better Business Bureau (BBB), DCM Services is a legitimate collection agency founded in 2006 and services the Minneapolis-St. Paul metropolitan region. The BBB lists DCM as a collection agency, an insurance company, and an attorney and legal firm. DCM uses Balogh Becker, Ltd. as an alternate business name and maintains an alternate website at www.baloghbecker.com. Buzzfile estimates DCM Services annual revenue at $25.9 million with a staff of 180 employees at its headquarters.
Who does DCM Services collect for?
DCM Services works to recover probate debt from providers of healthcare, financial services, credit unions, and government agencies. According to its website, DCM is the “only collection agency in the U.S. focused exclusively on deceased person’s accounts,” and they cite a “singular focus and precise attention as core to their success”.
DCM Services offers three levels of service: a self-service desktop application known as Probate Finder on Demand; Probate One-Source, a “full-service solution” for debt recovery of probated accounts; and Signature Service, similar to Probate One-Source, but focusing on both probated and non-probated estates. DCM works to recover probate debt from providers of healthcare, financial services, credit unions, and government agencies.
They also cite three reasons for focusing on the estates of deceased individuals:
The ability to eliminate “unnecessary contact with survivors of the deceased account holder”; The ability to honor “the intentions of the decedent who, while alive, set aside funds…to pay creditors…without bother to survivors”; and because “claims against probated estates…can liquidate at rates substantially higher than non-probated estates and can represent a significant share of recoveries.”
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against DCM Services?
The BBB has closed 15 complaints against DCM Services in the past three years, with 4 closed in the past twelve months. Of these complaints, 6 were closed to the satisfaction of the complainant. Most of the complaints were about advertising or sales issues, but also included complaints about billing and collection and customer service. Since September 2015, the Consumer Financial Protection Bureau (CFPB) has logged 7 complaints against DCM for attempts to collect debts not owed and improper sharing of information. Justia lists at least 4 cases of civil litigation naming DCM Services as a defendant.
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely DCM Services would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
DCM Services, LLC is on the receiving end of a proposed class action lawsuit alleging that it unlawfully sought to collect a debt for medical services from the spouse of a man who had passed away. The plaintiff in the case, the man’s wife, says she received several debt collection letters from the defendant indicating that she “may have liability” for her late husband’s medical expenses. The suit argues that the plaintiff’s liability to pay the debts had not yet been established only weeks after her husband’s death and that the defendant’s demand for payment was an illegal attempt to “capitalize on the death in the family to collect debts that the spouse and immediate family members may not be obligated to pay.”
Also, many complaints against DCM Services result from inappropriate or illegal communication tactics and sharing, disclosure, or access of information. In May 2017, a complainant whose father had passed away, leaving some consumer credit card debt and only a small estate, had contacted the credit card companies to arrange settlement terms. In the meantime, the complainant started receiving weekly calls from DCM demanding account information. In January 2016, a complainant indicated she had received a letter from DCM regarding the estate of her deceased husband; however, her husband was still alive and had received and read the letter before passing it on to his wife. Also in January 2016, a complainant whose mother had passed away a year and a half earlier without leaving any unpaid bills received calls from a woman at DCM “who sounded inebriated asking for information concerning [her] deceased mother’s estate.” In November 2015, a complainant received a letter requesting information about the estate of her deceased daughter, who was still alive. In September 2015, a complainant whose mother had passed away two weeks earlier received a letter from DCM Services even though the judge had not yet approved the probate paperwork, his mother’s death had not yet been published, and creditors had been directed to contact the court directly.
DCM Services Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue DCM for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Consumers have reported this agency harassing them from the following numbers:
Want to Stop DCM Services Debt Collection Harassment Now?
“I was almost going nuts receiving calls every afternoon from a person using profane language to push me to pay debts I don’t owe. Someone I trust referred me to Lemberg Law, and I don’t regret having contacted them. The attorneys were very kind and always available when I needed them.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
Can You Help Me Delete DCM Services from My Credit Report?
Chances are good that we can help. Call us today and we’ll explain.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.