Asset Recovery Solutions LLC, also called ARS Solutions is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Asset Recovery Solutions?
Asset Recovery Solutions LLC or ARS is a third-party collection agency based in Illinois. ARS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including threatening to take actions that cannot legally be taken and using false or misleading information in an effort to collect a debt. If ARS has contacted you about past due financial obligations, make sure you know your rights before you take action.
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Is Asset Recovery Solutions a scam?
They’re legit. According to the Better Business Bureau (BBB), Asset Recovery Solutions, LLC was incorporated in 2008, then started locally in 2009. The BBB established a profile page for ARS in 2009, and ARS has been a BBB-accredited business since 2013. The BBB lists Asset Recovery Solutions as a collection agency and financial services company that uses the alternate business name, ARS Solutions, LLC. Buzzfile estimates ARS’s annual revenue at $2 million and the size of its headquarters staff at 50 employees.
According to its website, ARS “is a full-service asset recovery management company that is committed to establishing unmatched standards of performance.” ARS’s “servicing platforms are enhanced by an outstanding team of employees as well as application of the latest technology to maximize performance on behalf of their partners.”
Who does Asset Recovery Solutions collect for?
Asset Recovery Solutions collects delinquent debts for a wide variety of businesses and industries and “across a vast array of asset classes that includes credit cards, student loans, consumer loans, automotive loans and consumer retail” lenders. ARS is a full-service collection agency that employs “an established team that specializes in the recovery of third-party debt.” The ARS collection staff is “experienced and certified” and possesses “disciplined knowledge of industry-specific laws and regulations.” In addition, ARS states that its “highly skilled staff is committed to enhancing the welfare of clients, consumers, fellow employees, and partners through operational excellence via the implementation of efficient, thoughtful accounts receivable strategies.”
ARS states that all of its professional employees “comply with the …FDCPA and all other governing regulations, both state and federal.” They cite affiliation with the International Association of Credit and Collection Professionals (ACA International). However, their website does not provide any links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Asset Recovery Solutions?
As of January 2020, the BBB has closed 31 complaints against Asset Recovery Solutions in the preceding three years, with 8 complaints closed in the previous 12 months. Most of those complaints cite problems with billing and collections, although 5 complaints also cited problems with customer service. As of August 2013, the Consumer Financial Protection Bureau (CFPB) has closed 253 complaints involving ARS. Justia lists at least 20 cases of civil litigation involving ARS.
Asset Recovery Solutions, LLC 2200 Devon Avenue, Suite 200 Des Plaines, IL 60018 Phone Number: 888-678-0087 Website: http://www.arainc.us/
Can Asset Recovery Solutions Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely ARS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
In 2016, a judge in U.S. District Court, Northern District of California, denied in part and granted in part Asset Recovery Solutions’ motion to dismiss Datta vs. Asset Recovery Solutions for alleged violations of the Fair Debt Collection Practices Act and California’s Rosenthal Fair Debt Collection Practices Act. According to the judge’s decision, the customer asserts that Asset Recovery Solutions delivered her a letter in a window envelope which disclosed her account number and a barcode containing her address and account number, and that this was a violation of the FDCPA. She also claimed that the debt collection agency put its name on the outside envelope in violation of the FDCPA. The judge ruled that the barcode falls within the “benign language exemption” determined by the courts, but that Asset Recovery Solutions’ name on the envelope may or might not be a breach. The judge ruled that the case could proceed on that question.
Here are some other complaints
Complaints against Asset Recovery Solutions cite problems resulting from disputes about the validity of debts, the accuracy of information reported to the credit reporting agencies, and allegations of harassment. In January 2018, a complainant stated that ARS had contacted him about a debt “which a representative claimed he owed.” According to the complainant, he told the ARS representative that he had “no knowledge of the debt.” Allegedly, the ARS representative “was asking the complainant to verify his social security number.” The ARS representative “stated the last four digit of the complainant’s social and… went on to say that he owed money to a bank in New York.” However, the complainant insisted that he had not opened any such account. The ARS representative then told him that he was being sued and that the case was already in court. The complainant repeated that he was unaware of any account with the bank in question “and unaware of the debt.” The ARS representative then told the complainant that “someone in his household stole his social security number to open credit. He also told him that the debt” originated in 2003 and “didn’t give the complainant any chance… to explain anything.” The ARS representative said that he had mailed the complainant a letter requesting repayment of over $4,000, but the complainant insisted that it was for something the complainant said he didn’t owe. The complainant accused ARS of attempting to force him to “take responsibility” for the debt and questioned how ARS can claim he was being sued “without even serving him with documents…to go to court.” The complainant said he had contacted the office, but ARS was unwilling to tell him “what item was credited or the dates they were credited.” In response, ARS stated that they had “notified their client of the …complaint… and the complainant’s …plan to file a police report” and sent the complainant “a fraud packet to fill out and return to them.” ARS stated that when they receive “the fraud packet, …they will forward it to their client for review…The account was … placed on hold for 45 days to provide …time to return the fraud packet.”
In June 2019, a complainant stated that he had “received a letter from Asset Recovery Solutions regarding a student loan” for about $8,000. Allegedly, the complainant contacted the original creditor named in the letter, but they “confirmed that he had no student loan account with them.” The complainant stated that he had “gotten this account removed from his credit report 2 times in the past” and that the original creditor had “been sued and was currently in the courts due to not having sufficient documentation to collect…debts.” The complainant said he had “never had a student loan with” the party named in the letter,” and that “they just keep passing this account from one debt collector to another.” The complainant was in his “last year of his… PhD program,” and stated that “this was causing a major disruption in his life.” He also said the debt was “over 12 years old and should not be reappearing on his credit.” He accused all interested parties of fraud.
Asset Recovery Solutions Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Consumers have reported this agency harassing them from the following numbers:
Can I sue ARS for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
“Lemberg Law contacted me within a few hours of me submitting my advice on their website. That same afternoon Daniel emailed me instructions about what to do the second time the collection agency called. Within a week, the calls had ceased. Today marks week two and we have not had a call in 3 days. I can not say thank you enough.”
“Fantastic!! Thank you so much for all that you have done for me!! Inform Rebecca thank you as well!!”
“Thank you, and your company, for your representation in this matter. I sincerely appreciate your efforts in addition to the final result.”
Can You Help Me Delete Asset Recovery Solutions from My Credit Report?
We will absolutely do our very best. Contact us and let us help.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.