Dynamic Recovery Solutions, also called DRS, is a debt collection agency. Lemberg Law receives many consumer complaints about DRS debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Dynamic Recovery Solutions?
Dynamic Recovery Solutions or DRS, was founded in 2008 and boasts a combined 50 years of experience in the debt collection industry. The debt collection agency is located in Greenville, South Carolina, and concentrates in the fields of student loan, telecom, health care, retail, utilities, and banking. They’re a collection agency in addition to being a debt purchaser, and they are licensed nationally. Their collection tactics include sending collection letter series and skip tracing.
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Is Dynamic Recovery Solutions a scam?
They’re legit. According to the Better Business Bureau (BBB), Dynamic Recovery Solutions, LLC was originally incorporated in 2008, then started in 2009.The BBB established a profile page for DRS in 2009. The BBB lists DRS as a collection agency. Buzzfile estimates DRS’s annual revenue at $6 million and the size of its headquarters staff at 41 employees.
According to its website, DRS’s “objective is to maximize their client’s ROI while providing a quality customer experience…and to accomplish these goals while upholding the highest compliance expectations.” DRS agents are “expected to provide a customer experience that protects the client brand and resolves the delinquency in a timely and compliant manner.”
Who does Dynamic Recovery Solutions collect for?
Dynamic Recovery Solutions collects delinquent debts for a variety of businesses and industries, including telecommunication service providers; automotive lenders; utility service providers; healthcare and medical service providers; banking and financial services providers; consumer retail lenders; and education lenders.
DRS states that its “diverse book of business …and strategic approach to different verticals …makes them a partner that clients can rely on to continually invest in their portfolios.” DRS’s pre- and post-charge-off collections divisions “use a multi-channel communication strategy to reach customers, which allows DRS to be very strategic and flexible on all lines of business.” DRS also provides customer care solutions “supported by innovative processes, award-winning technology, and strategically located infrastructure and people.”
DRS employs a compliance team to administer its Compliance Management System. Their “Internal Quality Assurance Team… monitors call quality and compliance with all applicable consumer protection laws, customer service, and client specific requirements.” They cite affiliation with several professional associations, including the International Association of Credit and Collection Professionals (ACA International); the Healthcare Financial Management Association (HFMA); and the Receivables Management Association (RMA). Their Consumer Rights page provides some legally mandated, state-specific statements. However, their website does not provide any links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Dynamic Recovery Solutions?
As of October 2019, the BBB has closed 276 complaints against Dynamic Recovery Solutions in the preceding 3 years, with 146 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections, although 31 complaints also cited problems with customer service. As of July 2013, the Consumer Financial Protection Bureau (CFPB)has closed 1,316 complaints involving DRS. Justia lists at least 15 cases of civil litigation involving DRS.
Can Dynamic Recovery Solutions Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely DRS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
In April 2017, in the United States District Court for the Northern District of Illinois, Eastern Division, a judge issued a decision in a case alleging Dynamic Recovery Solutions had violated certain provisions of the FDCPA. In this case, the plaintiff had incurred a debt after using a credit card. Over 10 years prior to the complaint, she had defaulted on the debt. The debt was purchased by a third-party debt buyer, and in collaboration with DRS, revived efforts to collect the debt by sending a letter to the plaintiff. The letter included the following statement:
“The law limits how long you can be sued on a debt. Because of the age of your debt, Dynamic Recovery Solutions will not sue you for it and DRS will not report it to any credit reporting agency.”
In addition, it offered 3 payments options involving various settlement amounts, accompanied by the statement that they “are not obligated to renew this offer.” In her complaint, the plaintiff stated when she read the letter she “believed that if she did not pay the debt, then DRS would sue her, due to her ignorance that the applicable…statute of limitations would, in fact, bar any suit filed on the debt.” Her complaint also stated that the letter “concealed that a partial payment on the debt would revive the statute of limitations, thus subjecting her to suit on the debt.” As a result, she sued Dynamic Recovery Solutions for violating the FDCPA’s prohibitions against “the use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer”; and the use of “unfair or unconscionable means to collect or attempt to collect any debt.”
Attorneys for DRS argued that the above statement was not misleading because it stated clearly that they were not going to sue the plaintiff. They cited previous cases in which both the Federal Trade Commission (FTC) and the CFPB stated that the wording they had used in the letter was not a violation. Although the court agreed that both agencies had not objected to the language in the letter, they also stated that the plaintiff may have been misled. The statement failed to indicate that the age of the debt prohibited Dynamic Recovery Solutions from suing the plaintiff. She interpreted their statement that they would not sue her as simply a statement that although they were choosing not to sue her, they could if they wanted to. In addition, because the letter failed to inform the plaintiff that if she made any partial payments, she risked reviving the statute of limitations, the court agreed that the settlement offers in the letter may have constituted a violation of the FDCPA’s prohibition against using false representations or deceptive means to attempt to collect a debt. As a result, the court denied DRS’s motion to dismiss the claim, and the complaint was set for trial.
Dynamic Recovery Solutions DRS Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Consumers have reported this agency harassing them from the following numbers:
Can I sue DRS for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.