Audit Systems or ASI is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Audit Systems?
Audit Systems, Inc. (ASI) is a third-party collection agency based in Florida. ASI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failing to verify debts and attempting to collect debts not owed. If ASI has contacted you about past due financial obligations,make sure you understand your rights before you respond.
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Is Audit Systems a scam?
They’re legit. According to the Better Business Bureau (BBB), Audit Systems, Inc. is a legitimate collection agency founded and incorporated in 1975. The BBB established a profile page for ASI in 1990. ASI is listed as a collection agency. Buzzfile estimates ASI’s annual revenue at $4.4 million and the size of its headquarters staff at 47 employees.
According to its website, ASI” is a family owned and operated financial services business assisting clients as accounts receivable management specialists.” ASI claims to be “a highly respected and successful collection agency” with a “team that consists of 100 employees.” ASI employs “a balanced approach that maintains respect and dignity while yielding results for both…clients and…customers.” ASI’s team “strives to constantly improve, frequently participating in specialized training developed to further enhance the customer experience.”
Who does Audit Systems collect for?
The Audit Systems, Inc website does not provide any detailed information about the types of businesses, industries, or clients they serve. Their collection services include both first-party and third-party collections. Their first-party collection division “provides expanded call center capacities and specialized training that enables them to add value to creditor partners and increase their customer service capacity.” First-party outsourcing “offers clients a reduction in the labor and overhead costs associated with building an internal collection department with increased financial performance.”
ASI’s third-party collection division employs “professional recovery agents…trained to assist customers by providing options for fulfilling their financial obligations.” ASI’s “tools and processes…maximize the potential of…clients’ delinquent accounts receivable.” In addition, ASI “provides a second voice for consumers regarding their delinquent accounts and gives some separation from the creditors brand while acting as a third party.”
As for compliance, ASI’s “new hire and recurring training programs are centered around FDCPA and other applicable laws and regulations.” In addition, “ASI has a dedicated compliance team backed by cutting edge technology solutions to monitor and review consumer feedback to quickly resolve any issues.” However, the ASI website does not include a consumer resources page with links and references to consumer protection laws and enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Audit Systems?
The BBB has given Audit Systems a rating of C. As of January 2019, the BBB has closed 5 complaints against ASI in the preceding three years, with 3 complaints closed in the previous 12 months. Almost all of those complaints cited problems with billing and collections. Since August 2015, the Consumer Financial Protection Bureau (CFPB) has closed 11 complaints against ASI. Justia lists at least 4 cases of civil litigation involving ASI.
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely ASI would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Complaints against Audit Systems, Inc frequently cite problems resulting from aggressive collection tactics and rude and hostile telephone representatives. In March 2018, a complainant indicated that she had been contacted by ASI regarding a delinquent account. According to the complainant, ASI had sent her a letter stating she owed $1,180.50 for healthcare-related services. The complainant allegedly contacted ASI to tell them she had been making payments directly to the healthcare provider, but the representative she spoke with “would not accept her bank statements…and was hateful and very unhelpful in resolving this case.” ASI informed the complainant that she would need to submit bank statements to verify her claim that she was current on her account. The complainant sent an email with the requested information directly to an ASI representative but was initially unable to make contact by phone; when she did make contact, the ASI representative she spoke with told her she had sent the information to the wrong person. The complainant emailed the statements again with a note complaining that the representative she had spoken with had been rude. She also requested a call back. The complainant stated that when she received the return phone call from ASI, the ASI representative “verified it was her, then began to speak to her offensively, using a vile, disgusting, and loathsome tone.” When the complainant explained her frustration after having emailed the requested documentation, the ASI representative allegedly “spoke in an angry tone and elevated herself… above the complainant and tried to demean” her. The ASI representative then allegedly denied stating that they had requested proof of payment, and that the purpose of requesting the bank statement had been to verify account information. The complainant tried to explain that she “had requested a detailed list of charges…and…matched it to all of…her bank statements to show it had been paid,” but the ASI representative allegedly “would not listen” and “just wanted to be condescending and ostentatious in her verbiage.”
In response, ASI defended its actions, stating that the complainant was only upset because she had an unpaid bill. The complainant rejected ASI’s attempt at resolution, demanding a public apology for their abusive conduct.
Audit Systems Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue ASI for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.