Quick Collect Inc or QCI is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Quick Collect Inc?
Quick Collect, Inc. (QCI) is a third-party collection agency based in Oregon. QCI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including harassment and failing to verify debts. If QCI has contacted you about past due financial obligations, make sure you understand your rights before responding.
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Is Quick Collect a scam?
They’re legit. According to the Better Business Bureau (BBB), Quick Collect, Inc. is a legitimate collection agency, originally incorporated in 1985 and started locally in 1993. The BBB established a profile page for QCI in 2001. QCI is listed as a collection agency. Buzzfile estimates QCI’s annual revenue at $1.7 million and the size of its headquarters staff at 30 employees.
According to its website, QCI is a “premier Accounts Receivables Management firm” and “a licensed, bonded, and insured debt collection agency” with “service areas that include the Pacific Northwest.” QCI states that its professional collections ensure the highest return for clients who are “not receiving enough money from their current collection agency…and believe they should be receiving more.”
Who does Quick Collect collect for?
The Quick Collect website does not provide a lot of detailed information about their collection practices or the industries they serve but it appears they collect for dental care providers. QCI offers “a suite of A/R services from early billing to full collections.” QCI’s pre-collection services combine an “early-out program with diplomatic reminder letters and phone calls.” Their full collection division employs a “professional collection team to produce the greatest return.” Finally, QCI’s legal collection division’s “diplomatic legal team resolves high-risk accounts.”
QCI offers a guarantee that “gives clients the peace of mind that they will recover more money, no matter which collection agency they have used in the past.” QCI cites exclusive endorsements with many professional associations, including the Oregon Medical Association; the Oregon Dental Association; the Washington State Medical Association; the Thurston-Mason Counties Dental Society; the Clark County Dental Society; the Pierce County Dental Society; the Kitsap County Dental Society; and the Olympic Peninsula Dental Society.
The QCI website includes a web-based contact form and an online bill payment portal, but there are no links of references to any consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Quick Collect?
As of January 2019, the BBB has closed 13 complaints against Quick Collect, Inc in the preceding three years, with 2 complaints closed in the previous 12 months. Al lof those complaints cited problems with billing and collections. The Consumer Financial Protection Bureau (CFPB) has not posted any complaint data about QCI. Justia lists at least 6 cases of civil litigation involving QCI
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely QCI would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Can you help me file a No Fee Lawsuit against Quick Collect?
Absolutely. Here are some Sample Complaints
Complaints against Quick Collect, Inc often cite problems resulting from disputes about the accuracy of billing, accounting, and credit reporting, as well as rude and aggressive bill collectors. In November 2017, a complainant stated that he had gone to his healthcare provider for treatment. He stated that he had been told he “wouldn’t have to pay anything as a co-pay.” He said that he had “confirmed this twice—before arriving…and in person after arriving… and had even asked them to check a 3rd time in order to verify there was no co-pay.” Regardless, he subsequently “received a phone call from … a QCI collector who wouldn’t allow him to speak or explain his situation.” The QCI collector allegedly “kept over talking and belittling” him. The complainant stated that QCI has “terrible customer service” and that “whenever he calls back, they screen his number and don’t pick it up.” In response, QCI stated that “this is an insurance issue and must be clarified and/or resolved with the complainant’s insurance carrier by the person filing the complaint.” QCI stated further that “this is not an issue for QCI to resolve,” and that “any matter regarding insurance is always between the patient and their insurance carrier.” QCI advised the complainant that “no action will be taken to return this assignment to their client regarding the desired settlement.” The complainant rejected the response, and QCI concluded by stating that they do “not become involved with issues as outlined in this complaint,” and that this would be their “final response to this matter.”
In August 2017, a complainant stated that he had attended arbitration with Quick Collect to resolve a debt and had agreed to payment arrangements. The complainant stated he had always made timely payments, but when he called “to pay off his balance, he could not get a receipt or a date that QCI… was going to report the debt as paid to the credit bureau.” Allegedly, QCI said that “they would only send a receipt… via mail” and only “if the complainant sent them a self-addressed…stamped envelope first.” The complainant objected, stating that “seeing as though I paid them a $10.00 transaction fee… they could email, mail, or fax… a receipt…especially since it is regarding a negatively reported credit issue.” Regardless, QCI representatives allegedly refused to allow him to speak to anyone past the first line of collectors, who routinely told him that they “didn’t have time to talk to him, … hung up on him, and… were very, very, rude about it.” The complainant concluded by stating that “there is no reason at all to be unprofessional and unreasonable to a person who has not only paid their debt on time but was paying the debt off completely. Not that there is an excuse to be unprofessional or rude…anyway.” QCI requested that BBB not publish their response, which the complainant rejected, stating, “this is a poor business practice…Expecting a receipt is standard regardless of the circumstances of the payment.”
Quick Collect Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue QCI for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
“With your help the nagging collection calls have finally ceased! I was thrilled I was also able to get damages from the collection agency. I am unable to adequately express my joy. I am so thankful I made the call.”
“When I first emailed the office, I was not exactly sure what they could do for me. I had an idea, but they responded back with everything I could expect to take place. I never believed I would be receiving a check, it was definitely a silver lining. I highly recommend them to anyone seeking customer legal services.”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
Can You Help Me Delete Quick Collect from My Credit Report?
We can absolutely help. Call us today.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.