Overton, Russell, Doerr, and Donovan, LLP or ORDD is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Overton, Russell, Doerr, and Donovan?
Overton, Russell, Doerr, and Donovan or ORDD is a third-party collection agency based in New York state. ORDD has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including misrepresentation and attempting to collect debts not owed. If you have been contacted by Overton, Russell, Doerr, and Donovan, make sure you understand your rights before responding.
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Is Overton, Russell, Doerr, and Donovan a scam?
They’re legit. According to the Better Business Bureau (BBB), Overton, Russell, Doerr, and Donovan, LLP is a collection agency. ORDD maintains a secondary website at www.ordlaw.com, but as of October 2017, that site is inaccessible. The BBB does not indicate a founding date for this company, but they established their profile page in 2001. The BBB has posted an Alert warning consumers about ORDD’s business practices. Buzzfile indicates ORDD was founded as Overton, Russell, and Doerr in 1981, estimates their annual revenue at $3.3 million, and the size of their staff at 25 people.
The publicly accessible website for ORDD is located at https://payordd.123fastpay.com. This site is “a secure payment portal for making online payments” for consumers who have received collection notices form ORDD. The site has five tabs: Home, Payment, Confirmation, Receipt, and Contact Us.
The Home page does not provide any information about Overton, Russell, Doerr, and Donovan, LLP. Instead it merely identifies the site as a secure payment portal and provides the mandated legal disclaimer, “This is a web site of a collection agency. This is an attempt to collect a debt. Any information obtained will be used for that purpose.” The Payment, Confirmation, and Receipt tabs are identical and share the same web address. They contain text boxes for consumer’s payment and contact information. There are no legal disclosures on any of these pages. The Contact page provides a mailing address and two sets of phone numbers—one for the medical and one for the commercial collections departments.
The site contains no consumer resources, and no links or references to consumer protection laws or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many Complaints are there against Overton, Russell, Doerr, and Donovan?
As of October 2017, the BBB has given Overton, Russell, Doerr, and Donovan, LLP. a rating of F. The BBB has posted an Alert indicating ORDD has not responded to requests for “proof of licensing required by any state in which the business operates.” The BBB has closed 15 complaints against ORDD in the past three years, with 3 closed in the past 12 months. All of the complaints allege problems with billing and collections. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has received 29 complaints about ORDD. Justia lists at least 4 cases of civil litigation naming Overton, Russell, Doerr, and Donovan, LLP. as a defendant.
Can Overton, Russell, Doerr, and Donovan Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely ORDD would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Can you help me file a No Fee Lawsuit against Overton, Russell, Doerr, and Donovan?
In 2018, Overton, Russell, Doerr, and Donovan, LLP and three of the firm’s attorneys faced a proposed class action filed by a New York consumer who claimed the defendants misrepresented the amount of time he had to respond to a state court collection action filed against him.
The BBB has posted an Alert on the profile page of Overton, Russell, Doerr, and Donovan, LLP. that reads, in part: “BBB has seen a major increase in collection agencies starting business in the Upstate New York area over the past several years. In an effort to keep consumers informed about which collection agencies are operating in accordance with federal and state law, we have asked for specific information from all collection agencies located in our service area, including proof of licensing, bonding, and or registration required by NY state or other governments where the business is located, as well as proof of licensing required by any state in which the business operates. This collection agency has not responded to our requests. BBB advises consumers to be aware of their rights in regard to collections. This includes New York State law prohibiting any collection agency from collecting on Payday loans in the State of New York.”
In June 2013, in United States District Court, Western District of New York, a plaintiff brought a complaint against ORDD for alleged violations of the Fair Debt Collection Practices Act (FDCPA). In this case, the plaintiff had incurred and defaulted on a debt, and in October 2011, Overton, Russell, Doerr, and Donovan, LLP. began contacting him regarding repayment. At some point, the plaintiff notified ORDD that he was going to record telephone conversations between them, and the plaintiff alleged that ORDD told the plaintiff he was not authorized to do so.
The plaintiff alleged that because in New York State “there is no requirement that a party to a conversation have the consent of the other party in order to record the conversation,” ORDD’s statement to the contrary constituted a violation of the FDCPA’s prohibition against the use of “any false, deceptive, or misleading representation or means in connection with the collection of any debt.” Overton, Russell, Doerr, and Donovan, LLP. requested the charges be dismissed because the plaintiff had not stated a plausible case for relief and requested that sanctions be imposed on the plaintiff for bringing the charges frivolously and in bad faith. The plaintiff requested permission to amend his complaint to “clarify that [ORDD’s] statement regarding recording was unsolicited and not in response to a question by the plaintiff.” The court denied both of ORDD’s requests and granted the plaintiff’s request to amend his complaint prior to further mediation.
Overton, Russell, Doerr, and Donovan Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue ORDD for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
“When I first contacted Lemberg Law, I was at my wit’s end, not knowing what to do or how to protect myself against the collection agencies. I felt like I was sinking. After sending in my case evaluation, Lemberg Law quickly threw me a lifeline and turned the tide.”
“Thanks to the staff at Lemberg Law, I have peace of mind again. They worked quickly to find the harassing calls ended and were super considerate when I spoke together. I love the hard work!”
“I am so blessed that during this dreadful, frightening encounter, your company was there to help me. I can not thank you enough.”
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.