ARstrat, LLC is a third-party collection agency based in Texas that specializes in collecting delinquent healthcare bills. ARstrat has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including making false statements and failing to verify debts. If ARstrat has contacted you about past due collection items, make sure you know your rights before taking action.
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Is ARstrat a scam?
They’re legit. According to the Better Business Bureau (BBB), ARstrat, LLC is a legitimate collection agency. The BBB established a profile page for ARstrat in 2015. The BBB lists ARstrat as a collection agency
Who does ARstrat collect for?
According to its website, ARstrat “is an industry leading collection and bad debt resolution provider for the healthcare industry that prides itself on providing clients with a customer-oriented collection program that allows patients to be fully engaged in the RCM process.” ARstrat offers its services exclusively to healthcare providers, including “hospitals, clinics, academic healthcare centers, and other healthcare organizations.” Their accounts receivable services are comprised of three main divisions—patient collection services; integration strategy and performance reporting; and account litigation services.
ARstrat’s patient collections division “offers an extremely cost-effective, customer-oriented means of resolving unpaid self-pay accounts… with a team that maximizes cash recovery while maintaining clients’ positive image.” Patient collection services include collector follow-up, credit bureau reporting, charity care processing, and robust online payment portal options.
ARstrat’s integration strategy and performance reporting division employs “experienced healthcare RCM professionals to assist hospitals and medical facilities with the integration of powerful bad debt solutions” by providing “partnership value adds”; data mining; performance reports; “KPI dashboards”; and inventory trending reports. ARstrat’s account litigation division “provides pre-litigation and account litigation services for successful resolutions,” including attorney referrals, full litigation services, and effective close-out of long-delinquent accounts.
ARstrat states that it “places a strong emphasis on compliance to reduce risks associated with collections activity.” Their website cites a policy of adherence “to the Fair Debt Collection Practices Act, Telephone Consumer Protection Act (TCPA), and Consumer Financial Protection Bureau (CFPB) guidance. ARstrat also monitors state laws to ensure compliance and coordination with federal laws.” However, their website does not provide a page with links and references to consumer protection resources, laws, and enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against ARstrat LLC?
As of June 2018, the BBB has given ARstrat a rating of NR (No Rating). The BBB has closed 16 complaints against ARstrat in the past 3 years, with 7 complaints closed in the previous 12 months. Almost all of those complaints alleged problems with billing and collections. ARstrat has also received 14 negative reviews. As of April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 9 complaints against ARstrat. Justia lists at least 2 cases of civil litigation involving ARstrat.
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely ARstrat would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Complaints against ARstrat commonly cite problems resulting from disputes about their billing procedures, as well as poor customer service and follow-up. In September 2017, a complainant indicated she had paid all her hospital bills in full a year previously. At that time, she was allegedly told by ARstrat that she had an outstanding balance, which she claimed was false information. She asked ARstrat representatives why she “did not get a zero-balance invoice when her payment was posted,” and they allegedly told her that “they had made a mistake and the balance” she previously thought she was responsible for was inaccurate. Subsequently, “after her payment posted,” her balance was adjusted, and “then she got a letter explaining how her balance was determined.” She did not dispute the new information and “made the final payments, but they were never posted.” In addition, she has “never received any other invoices or correspondence from ARstrat, … only verbal empty promises on the phone.” She stated that on two occasions ARstrat “promised to send… a zero-balance invoice.” She “sent them proof of…payments, and was called on the phone to state she would have her payments properly posted and be sent a zero-balance invoice… but that has not happened.” Allegedly ARstrat still indicates she has an outstanding balance. She wanted ARstrat to follow through on their responsibilities because she does “not owe them the money… and nothing has been posted” to her account. In addition, when she calls and asks “for a supervisor she gets a runaround.”
In response, ARstrat dismissed most of the complainant’s concerns, stating that they had “received another complaint on this case… and that per the complaint, the patient never received her zero-balance letter to confirm she paid off her balance.” ARstrat stated that they had “mailed the zero-balance letter…and are mailing out another one today.”
ARstrat Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue ARstrat for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
“To anybody who has a problem with a debt collector, I highly suggest Lemberg Law. I obtained attentive, personalized service and obtained resolution within three months.”
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“Thank you Lemberg Law!!! Harassed non-stop by rude collectors. My attorney was speedy and polite, really knew what she was doing. They took my call, asked what was going on, never interrupted, and were extremely patient. I knew what was going on every step of the way. They got the calls to stop and sent me a check in the mail as promised. I even paid off my debt with the settlement! Ha!.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.
I received a collection letter today 10/3/2020 from ARSTRAT. It says service date was 8/8/2018 at HonorHealth for $32.34.
I just looked at my HonorHealth billing and I don’t owe any past due amount on my account. I’ve always paid my bills. I even call in periodically to make sure I don’t have anything due. This has to be a scam
Arstrat has only called me at 0600 13 times recently, and only shifted to around 0700 3 times now because of the shift in daylight savings time, I think. It’s extremely annoying, and it’s all about bills that the Army supposedly has paid. There were two previous collections companies after me that simply stopped calling once I said they needed to talk to the Army to get paid, one of which said I wasn’t even in their files when I called back. I know where and when the hospital bills originated, they’re not wrong that someone owes something, but it isn’t me. My credit score has dropped into the 600’s. Was 800. Sound like a case? I really just want to be left alone.
ARstrat employee named: Roshunda Lovall did not respond to my emails to submit proof of payment and continue bother us by their mail of money collection. They did not provide the information about the debt that was incurred. They are lack of understanding the basic information for the debt and insisted on doing wrong collection.
I have no credit problems. I have told Arstrat to stop calling many times. They called me 4 times in 2 days
This Arstrat keeps calling my work number – this is a scam it’s got to stop I don’t even have any medical bills this is ridiculous stop this crazyness