AllianceOne Receivables Management or ARM is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is AllianceOne Receivables Management?
AllianceOne Receivables Management, Inc. (ARM) is a third-party collection agency based in Pennsylvania. ARM has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), such as threatening to take actions that cannot legally be taken and using false or misleading information in an effort to collect a debt. If ARM has contacted you about past due financial obligations,make sure you understand your rights before you respond.
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Is AllianceOne Receivables Management a scam?
They’re legit. According to the Better Business Bureau (BBB), AllianceOne Receivables Management, Inc. is a legitimate collection agency founded and incorporated in 1999. The BBB established a profile page for ARM in 2001. The BBB lists ARM as a collection agency. Buzzfile estimates AllianceOne Receivables Management’s annual revenue at $29.5 million, and the size of its headquarters staff at 100 people.
According to its website, ARM is “one of the leading accounts receivables providers…and offers a complete range of collection services and contact center solutions designed to meet…clients’ diverse needs.” ARM was “formed… through the acquisition and merger of five well-established companies with impeccable reputations with national, regional, and market-specific accounts receivable companies.” Today, ARM has locations “throughout the United States, Canada, South America, Latin America, India, the Philippines, and the Caribbean.”
Who does AllianceOne Receivables Management collect for?
AllianceOne Receivables Management collects delinquent debts for a variety of businesses and industries, including financial services companies; government agencies; education lenders; healthcare and medical service providers; consumer retail lenders; and telecommunications, utility, and related service providers.
ARM’s collection services include industry- and client-specific programs “ranging from outbound calling campaigns to inbound call answering and fulfillment services.” ARM’s accounts receivable management team “contacts customers in debt situations, identifies the cause of non-payment and implements a contingency payment plan consistent with” client needs. Services include “welcome calls, non-voice BPO services, first-party collections, third-party collections, and primary and secondary recovery services.” ARM’s “first- and third-party services…incorporate a wide range of cost and service options that take full advantage of both domestic and international labor markets.” Custom business solutions include “managing, analyzing, and acting on customer data to recognize and minimize risks, efficiently collect payments, and develop stronger customer relationships.”
ARM states that they “comply with high ethical standards, treat customers fairly, and comply with both the ‘letter’ and ‘spirit’ of all applicable laws, codes, rules, regulations, and standards of good market practice.” However, their Consumers page does not include links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against AllianceOne Receivables Management?
As of April 2019, the BBB has closed 52 complaints against AllianceOne Receivables Management in the past 3 years, with 16 complaints closed in the previous 12 months. The majority of those complaints alleged problems with billing and collections. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has closed 190 complaints involving ARM. Justia lists at least 20 cases of civil litigation involving ARM.
AllianceOne Receivables Management, Inc. 4850 E. Street Road, Suite 300 Trevose, PA 19053 Telephone:(215) 354-5511 Website: http://www.allianceoneinc.com/
Can AllianceOne Receivables Management Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely ARM would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
In 2018, AllianceOne Receivables Management Inc. (ARM) was the defendant in a proposed class action lawsuit filed by two Wisconsin consumers who allege they received misleading letters from the debt collection agency. The suit accused the defendant of misrepresenting one plaintiff’s debt amount by sending a notice that misleadingly implied her total account balance was due instead of just the minimum payment
In April 2016, in United States District Court for the Northern District of Illinois, Eastern Division, a judge issued a memorandum and order in a case alleging AllianceOne Receivables Management had violated certain provisions of the FDCPA. In this case, the plaintiff had incurred a debt from Capital One bank. After defaulting on the debt, Capital One sent it to ARM for collection with an outstanding balance of $718.96. ARM sent the plaintiff a collection letter that stated, in part, “‘please be advised that any settlement which waives $600.00 or more in principal of a debt may be reported to the Internal Revenue Service by our client.’” In addition, the letter stated that ARM was “authorized to reduce the amount owed in exchange for a settlement payment in the amount of $467.32.” The plaintiff filed a lawsuit against ARM that accused them of violating the FDCPA’s prohibition against using false or misleading language in an effort to collect a debt. Specifically, the plaintiff alleged that ARM’s use of language about the IRS was included in an effort to intimidate her into paying the bill. She stated that the letter violated Section 1692 e, which states that a “debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt.” This section specifies further that “without limiting the general application of the foregoing, the following conduct is a violation of this section: …the false representation of… the character, amount, or legal status of any debt;…the threat to take any action that cannot legally be taken or that is not intended to be taken, or…the use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer.”
ARM argued that that the “language in question is not misleading because even a non sophisticated consumer would know that the offered debt write-off did not meet the $600 threshold mentioned in the letter;…that the language was an accurate statement of the law; and that it was immaterial because it did not apply to” the plaintiff. The plaintiff argued that “the language is not an accurate statement because there are exceptions to the IRS reporting requirement”; and that “including any language regarding the IRS is a ‘collection ploy designed to deceive or mislead the consumer’ into thinking that the IRS could be involved in their debt where there is no set of circumstances in which the IRS would be involved.” The court agreed that it “is plausible that mention of the IRS in a situation where there is no set of circumstances in which the IRS would be involved could mislead ‘a person of modest education and limited commercial savvy.’” As a result, ARM’s motion to dismiss the charges was denied, and the plaintiff was allowed to continue with her complaint.
AllianceOne Receivables Management Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Consumers have reported this agency harassing them from the following numbers:
Can I sue AllianceOne for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
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I can’t even start to tell you how frustrated I was! I had been getting call after call after call and the majority of these were robocallers!! I contacted your company and you made the calls stop. I have not received my check yet but the calls have stopped for good and that makes me happy. Anything extra is simply icing on the cake”
Can You Help Me Delete AllianceOne Receivables Management from My Credit Report?
The brief answer is yes. Call us today.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.