Genpact Services, LLC is a global business services provider with a division that specializes in third-party debt collection. Genpact has received complaints from consumers alleging violations of the Fair Debt Collections Practices Act (FDCPA) such as using inappropriate communication tactics and attempting to collect debts not owed. If you have been contacted by Genpact regarding a delinquent debt, make sure you understand your rights before responding.
The harassing company pays our fees.
They’re legit. The Better Business Bureau’s (BBB) profile page for Genpact Services provides only minimal information about this company under the Business Information tab. Genpact is listed as a business services company with a BBB file that was opened in 2014. A second, unrated BBB listing for Genpact identifies them as a collection agency with a BBB file that was opened in 2009. Buzzfile estimates Genpact’s annual revenue at $384.2 million and the size of its headquarters staff at 130 employees, with a total staff of 2,300 at all locations.
According to its website, Genpact “is a global professional services firm that makes business transformation real.” Genpact employs “digital-led innovation and digitally-enabled intelligent operations for… clients, guided by…experience running thousands of processes for hundreds of Global Fortune 500 companies…to solve problems with data and analytics.” Genpact “began in 1997 as a business unit within General Electric,” then became an independent company in 2005. In 2012, Bain Capital became Genpact’s largest shareholder, and now Genpact reports a staff of over 77,000 employees worldwide and annual revenues of $2.57 billion. Genpact Services has offices throughout the world.
Genpact Services offers digital business management services to a wide variety of industries, including aftermarket services; analytics; BPaaS; collections; enterprise application services; finance and accounting; human resource services; industrial solutions; IT infrastructure services; IT managed services; learning and MarComm services; master data management; media services; omnichannel customer services; procurement; risk and compliance services; supply chain management; and transformation and consulting.
Genpact’s collections division focuses on “process efficiency and effectiveness …with a multilingual staff that manages a collections portfolio of over $10 billion.” Genpact’s collections division offers early-stage collections with inbound and outbound calls for delinquencies of not more than three months; late stage collections with a staff that makes over 45,000 contacts per day; specialized services for bankruptcy, cell phone and SMS opt-out accounts, and cease and desist review; and support functions that include audits and corporate governance. Genpact’s wide-ranging site does not offer links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB’s unrated profile page indicates they have closed 6 complaints against Genpact Services in the preceding 3 years; the second BBB profile page for Genpact does not contain any reviews or complaints. Most of the complaints allege problems with billing and collections. Since March 2016, the Consumer Financial Protection Bureau (CFPB) has logged 3 complaints Justia lists at least 12 cases of civil litigation involving Genpact.
Genpact Services LLC
P.O. Box 1969
Southgate , MI 48195
Website: http://www.genpact.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Genpact would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. Here are some Sample Cases filed in federal court
In April 2013, in United States District Court, Southern District of California, a judge issued an order in a case alleging Genpact had violated provisions of both the state and federal Fair Debt Collection Practices Acts (FDCPA). In this case, the plaintiff had acquired a department store debt with GE Money Bank. After he defaulted on the debt, and GE Money Bank was unsuccessful in its attempts to pursue collection, the debt was assigned to Genpact Services LLC. The plaintiff originally filed a complaint after Genpact placed “150 telephone calls to the plaintiff within a 51-day period in an attempt to collect” the debt.
The plaintiff cited violations of Sections 1692d and 1692d(5) of the federal FDCPA and Sections 1788.11(d), 1788.11(e), and 1788.17 of the California state FDCPA. The two federal sections prohibit debt collectors from engaging “in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt.” Section 1692d(5) specifically prohibits debt collectors from “causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number.” The state FDCPA sections require debt collectors to comply with the federal FDCPA. Section 1788.11(e) specifically prohibits debt collectors from “communicating, by telephone or in person, with the debtor with such frequency as to be unreasonable and to constitute an harassment to the debtor under the circumstances.”
The April 2013 hearing was held to determine a ruling on Genpact’s motion for summary judgement against the plaintiff. Genpact Services argued that they should not be held liable for violation of either the federal or state laws cited in the case. They reasoned that they had never made any actual contact with the plaintiff, and that this absence of contact was the reason for the excessive number of phone calls. The court disagreed that not reaching the plaintiff could justify making as many call attempts to the plaintiff as Genpact’s collection staff had made. The FDCPA indicates that not only the content of calls, but also the number, frequency, and pattern of calls, can constitute a violation. Although the court upheld Genpact’s objection regarding the state FDCPA Section 1788.11(e), which requires that the debt collector actually communicate with the consumer, their motions for summary judgment regarding all other alleged violations were denied, and the plaintiff was granted the right to pursue his claim.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“We realize that ours is just one small case among many – and many more serious – but are heartened by the fact that you accepted it and represented us with a professionalism that belied the small dollar amount.”
“If you are unsure about this company…DONT BE!!! They are for real when they say they are here to help you. It only takes a few short minutes of your time to talk to a rep. I was a skeptic, but you did everything you said you would! I can’t say thank you enough!”
”Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
“I won’t be afraid to contact you or recommend your services to others for debt collection difficulties. Please keep up the outstanding work you do, and again, thank you for helping me through this challenging time. I am most grateful.”
We can absolutely help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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