PMT Solutions, LLC (PMT) is a third-party collection agency based in Washington. PMT has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as using false or misleading information in an effort to collect a debt and failing to provide written verification of debts. If PMT has contacted you about delinquent financial obligations, be sure you know your rights before you respond.
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Is PMT Solutions a scam?
They’re legit. According to the Better Business Bureau (BBB), PMT Solutions, LLC was founded in 2006. The BBB established a profile page for PMT in 2010. The BBB lists PMT as a payment processing service. Buzzfile estimates PMT’s annual revenue at $1.2 million and the size of its headquarters staff at 13 employees.
According to its website, PMT “helps businesses save money and manage their receivables. We offer a range of collection solutions that turn delinquent accounts into active accounts.” PMT “provides customized recovery solutions that reduce expenses, improve cash flow, and drive more profit to the bottom line, while preserving the image and reputation of client businesses.”
PMT Solutions offers its collection, recovery, and accounts receivable management services to a variety of businesses and industries, including collections and damage recovery for government agencies; retail check services; delinquent consumer retail accounts; debt negotiation; payment plan arrangement and monitoring; and commercial collection for business-to-business accounts.
In addition to third-party debt recovery, PMT also offers management of check-based payment systems; accounts receivable management and business process outsourcing; automated clearing house (ACH) payment processing; and legal processing for accounts that require litigation.
The PMT website consists of only one page that does not provide any information about their regulatory compliance policies. There are no links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many Complaints are there against PMT Solutions?
As of November 2019, the BBB has closed 11 complaints against PMT Solutions in the preceding three years, with 5 complaints closed in the previous 12 months. All of those complaints alleged problems with billing and collections. Since February 2015, the Consumer Financial Protection Bureau (CFPB) has closed 13 complaints involving PMT. Justia lists at least 1 case of civil litigation involving PMT.
PMT Solutions, LLC 2330 130th Ave., NE, Suite C101 Bellevue, WA 98005 Telephone: (425) 881-1312
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely PMT would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Complaints against PMT Solutions, LLC cite problems resulting from disputes about the validity of debts and allegations of rude and abusive collection staff. In June 2019, a complainant stated that PMT had been trying to contact him regarding a utility bill with the City of Seattle. According to the complainant, PMT was trying to collect a debt that Seattle municipal utility company had told him was “an open account that… should not be in collections.” The complainant stated that he had “attempted multiple times over the phone…to convey that PMT needs to call their client…and straighten their issues out.” In addition, he “told them repeatedly to cease and desist all communications to him,” but PMT allegedly said “they will just keep calling unless he spends… time, energy, and money to write them a letter of dispute and start jumping through their hoops.” He also said that “every phone rep that he talked to… just followed company protocol,” stating that he “owes the bill and has to pay.” The complainant “told them he doesn’t work for them or the City of Seattle, …so it’s their obligation to contact the people that hired them.” However, PMT “refused to do that.” The complainant stated that PMT displays “lousy, sloppy, lazy customer service from a City of Seattle large account vendor,” and that they consider the “thought of taking 45 seconds to verify accuracy of information to be out of the question” is ridiculous. The complainant stated he had “contacted the City of Seattle and will be submitting a public information request for all account information pertaining to… PMT,… including, but not limited to, the vetting and hiring process of this City vendor, performance reviews, and financial summaries, including fee schedules and contracts.” In response, PMT placed the blame on the complainant, stated that they had escalated his complaint, and then closed the account and returned it to the City of Seattle.
In May 2018, a complainant stated that he had “received a past due invoice from the original creditor and… contacted them to pay the outstanding balance.” According to the complainant, he “was told his bill had been transferred to” PMT Solutions. He “contacted PMT about settling the debt…and asked to have the fees removed.” He said that “the original bill was due to a new car he had purchased and the initial tolls were not applied to his toll tag when he purchased it.” He said he had “let the customer service rep know that he had not received any other communication” regarding the bill. After verifying the address, he told the PMT representative again that he “did not receive anything in the mail, but she was not listening to anything he was saying…Her attitude escalated and the complainant’s did as well.” When he asked “to speak to a supervisor,” he was “told there was not one there.” He asked to speak to someone different because he “did not appreciate her tone, and she told him to call back. He explained he was not interested in calling back…and asked to speak with a supervisor again.” She asked for his name and number. He “did not trust she would relay the message, so he asked again to be transferred to a supervisor’s voice mail. She did finally transfer him… after she inserted her attitude by stating, ‘WOW, HOLD ON!’” The complainant left a message but at the time of the complaint had “not heard back from anyone.” He said he had expressed his willingness to settle the debt, “but he was not willing to pay a 730% mark-up of the bill.” He said that the “lack of respect and courtesy the account rep displayed is unacceptable.”
PMT Solutions Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
“I used to get up to 15 calls a week from several collection agencies. It got so bad I felt like I should just get a new phone number to make it quit. Happily, I discovered Lemberg Law. They immediately put an end to the calls. Now, when my phone rings I do not dread it.”
“I would recommend your company to anyone. You have the debt collectors off my back, and I will finally see the light at the end of the tunnel. Throughout the entire procedure your employees were courteous and professional. I was blown away by their efficacy also.
“I would recommend your company to anyone. You have the debt collectors off my back, and I will finally see the light at the end of the tunnel. Throughout the entire procedure your employees were courteous and professional. I was blown away by their efficacy also.”
“Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation. In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. Sincerest thanks for resolving this matter for us!”
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.