Professional Bureau of Collections of Maryland Inc or PBCM is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Professional Bureau of Collections of Maryland?
Professional Bureau of Collections of Maryland Inc or PBCM is a third-party debt collection agency based in Colorado. PBCM has received complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper contact or sharing of information and attempts to collect debts not owed. If you have been contacted by Professional Bureau of Collections of Maryland, make sure you understand your rights before responding.
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Is Professional Bureau of Collections of Maryland a scam?
They’re legit. According to the BBB, Professional Bureau of Collections of Maryland, Inc. is a legitimate collection agency founded in 2000. The BBB established PBCM’s profile page in 2004. PBCM is listed as a collection agency. Buzzfile estimates PBCM’s annual revenue at $13.2 million and the size of its headquarters staff at 45 employees, with an estimated total of 160 employees at all locations.
According to its website, Professional Bureau of Collections of Maryland “is a full-service national accounts receivable management (ARM) company that focuses in 1st party collections (pre-charge off), 3rd party collections, and servicing of performing portfolios.” PBCM was founded in Northern California and “through… their commitment to compliance and advanced use of recovery management software, … has grown to serve clients in all 50 U.S. states, including Hawaii, and even Puerto Rico.”
As a full-service accounts receivables management company, Professional Bureau of Collections of Maryland offers a full range of accounting services for companies in many industries. PBCM’s 1st party collections division employs “account specialists…to…maintain seamless processes and maximize client returns…using a professional customer service-based approach in contacting customers and reminding them of their obligations to their overdue accounts.” PBCM’s 3rd party collections division helps both small and large businesses “recover lost revenue from delinquent accounts” using “techniques such as skip tracing tools, collection letters, credit reporting, and more.” In addition, PBCM offers ARM and portfolio management services, including account acknowledgement, client statement production, inventory services, and actuarial performance reports.
Who does Professional Bureau of Collections of Maryland collect for?
Professional Bureau of Collections of Maryland accepts accounts from a wide range of businesses, including banks and credit unions; consumer and auto finance; healthcare; property and service contracts; communications and utilities; municipalities; and educational institutes.
Professional Bureau of Collections of Maryland indicates that it “places great emphasis on maintaining state and federal compliance regulations.” PBCM has an in-house compliance department and its “accounts receivable staff is educated on all applicable regulations regarding 1st party collections, 3rd party collections, and servicing of performing portfolios.” However, PBCM’s client-facing website does not include a consumer resources page.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Professional Bureau of Collections of Maryland – PBCM?
The BBB has closed 31 complaints against Professional Bureau of Collections of Maryland in the past three years, with 13 complaints closed in the past 12 months. Most of those complaints alleged problems with billing and collections. Since June 2015, the Consumer Financial Protection Bureau (CFPB) has closed 36 complaints against PBCM. Justia lists at least 12 cases of civil litigation involving Professional Bureau of Collections of Maryland.
Professional Bureau of Collections of Maryland, Inc. 5295 DTC Parkway Greenwood Village, CO 80111 Telephone: 800-270-9685 Website: https://www.pbccorp.com/
Can Professional Bureau of Collections of Maryland Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Professional Bureau of Collections of Maryland would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
In July 2013, in United States District Court for the District of Utah, Central Division, a judge issued a Memorandum and Order in a case alleging several violations of financial laws, including the FDCPA. In this case, the plaintiff acquired a loan in December 2006 from First Community Bank (FCB) for $576,000. The purpose of the loan was to finance the construction of a home. He completed the construction project and made installment payments on the loan between 2006 and 2009. In 2009, the home was “short sold” for $340,000, and the plaintiff allegedly renegotiated his loan with FCB. Under the new loan agreement, FCB agreed to write off the $230,000 balance of the original loan in exchange for the issuance of a $25,000 personal loan.
The plaintiff allegedly made payments as agreed on the new loan through 2012, when it was sold to US Bank. When US Bank acquired the loan, they allegedly “contracted with… Professional Bureau of Collections of Maryland…for collection of the $230,000 balance remaining on the original 2006 construction loan.” As a result, the plaintiff claimed that US bank “committed a breach of contract, a breach of the implied covenant of good faith and fair dealing, and a violation of the Utah Consumer Sales Practices Act (UCSPA) by attempting to collect the construction loan deficiency balance, through the efforts of the co-defendant PBCM, in violation of the ‘New Loan’ agreement.” In addition, he claimed that PBCM violated the FDCPA’s prohibition against the use of unfair or unconscionable means to collect a debt.
At the July 2013 hearing, both US Bank and Professional Bureau of Collections of Maryland had entered motions to dismiss, and the hearing was held to determine whether the complaint would be allowed to move forward. US Bank argued that the plaintiff’s claims were subject to dismissal because he failed “to plead facts necessary to state these claims and that he…failed to plead reasonable and plausible factual detail to support these claims.” The court disagreed, indicating that US bank was arguing that they did not agree that the facts of the plaintiff’s case were enough to prove a violation; whereas, to grant a motion to dismiss based on failure to state a claim, they would have to show that the plaintiff’s complaint itself was insufficient for consideration. Specifically, PBCM’s motion to dismiss was based on their argument that only the collection of debts “contracted by consumers for personal, family, or household purposes” are regulated by the FDCPA; therefore, because the debt in question was a construction loan, the plaintiff could not bring charges under this law. The court disagreed, indicating that “whether the loan was for personal or commercial purposes… is a question that will need to be explored during discovery,” and that “the dispute cannot be resolved on a Motion to Dismiss, where the court must accept a plaintiff’s allegations as true.”
As a result, both US Bank’s and Professional Bureau of Collections of Maryland Motions to Dismiss were denied, and the plaintiff was allowed to proceed with his complaint.
Professional Bureau of Collections of Maryland PBCM Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue PBCM for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
“As we discussed on the phone earlier today, this settlement is perfectly okay to me. I need to thank you and all of your cohorts at Lemberg Law to get a project handled so professionally. Please allow Amy, the first person who contacted me from Lemberg, know how much I appreciate her efforts, kindness, and professionalism.”
“I won’t be afraid to contact you or recommend your services to others for applicable legal issues. Please keep up the outstanding work you do, and again, thank you for helping me through this challenging time. I’m most grateful. I can not say thank you enough!”
“I received outstanding professionalism from the own staff. I had a horrible experience when trying to solve a debt. 1 debt collector associate said she would speak to the prosecutor’s office and another representative told me that when I called the office back he would call the police and have me arrested. I had been insulted, mocked, and threatened, and feared that the police would appear at my door any given moment.”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.