Citation Collection Services is a debt collections agency based in Indianapolis, IN. It appears as though there are a variety of different complaints against Citation Collection Services alleging violations of the Fair Debt Collection Practices Act (FDCPA). If you have been contacted by this debt collector, make sure you understand your rights before taking action.
The harassing company pays our fees.
They’re legit. Citation Collection Services should be considered a legitimate business. This collection company’s 14 years of experience alone is enough to reason that the company is not a scam. However, even with this extensive experience, this collections company has received a “D-” rating from the Better Business Bureau and has not been accredited. Due to these factors it is incredibly important that you, as a consumer, take your alleged debt with this collections company seriously and choose to contact the collector in order to resolve any discrepancy.
Additionally, Citation Collection Services claims to pride themselves on their values which include: “focus on customers, lead with integrity, work smart, deliver on commitments, and win as a team”. The collections company additionally claims to focus on the mission, “To streamline the parking, mobility, and transportation experience with technology solutions that help organizations manage resources, achieve goals and empower consumers with choices.” On top of the information this collections company provides on its website, dnb.com writes that the company has an employee base of 13 and revenue of $40,000.
According to the BBB and a variety of other sources, many complainants feel that Citation Collection Services may not have completed their mission, and allegedly violated collectors law in not doing so. Though this company is not a scam, tread lightly and be aware of any potential violations of collector’s law.
Citation Collection Services explains on their website that their customer base consists of, “customers who operate locally, regionally, and nationally – many of whom are parking industry leaders and award-winners. These range from large university campuses and municipalities to smaller destination towns, as well as private operators, healthcare facilities, and more”. Therefore, with this wide range of clientele it is wisest to confirm which debt is specifically owed and to whom when inquiring about your debt. Due to the outsourcing of debt, inquiring as soon as possible is the smartest move to make because one collection account can turn into many reporting on your credit file if the debt is not dealt with.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. Lemberg Law received an A+ rating from the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
Citation Collection Services has a number of complaints posted about their business on the BBB. On the Better Business Bureau, the collections company has received 5 complaints in the last 3 years and 2 customer reviews awarding the company 1 star overall. These complaints alleged that Citation Collection Services was using unethical collections practices, potentially violating the FDCPA.
Citation Collection Services has responded to a few of these complaints. However, the similarities between these complaints and the angry sentiments of complainants awards this collections company a less than glowing review. More seriously, this collections company could have also been a part of a variety of lawsuits, sanctions, and penalties according to Public Access to Court Electronic Records (“PACER”), which reports all federal complaints within the U.S. federal system’s docket.
Like most collections companies, Citation Collection Services would likely only choose to sue or garnish wages after a default judgement. This choice is due to the fact that it is illegal for Citation Collection Services to make empty threats to sue you or garnish your wages. Therefore, a collection company would likely choose not to sue you for a debt you may not owe or they cannot verify, but it is the wisest option to contact an attorney preemptively to ensure the safety of your assets and rights. Lemberg Law awards consumers the power to fight back against these fraudulent collection practices. Need Help? Call us today.
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a sample complaint:
A complainant explains that they “received a notice of an unpaid overdue meter that was located somewhere on Ohio State University in Columbus, Ohio dating back 2 years from 2017.” The complainant explains that they have no knowledge of receiving a ticket during this time frame. Additionally, the complainant states that they do not park in this area, and were never notified of such a ticket by Ohio State in the past 2 years. The complainant claims that they additionally received a phone call that they believe came from this collections company where the employee was very rude and condescending. This company has offered no solution to the problem or attempted to reconcile the situation with the complainant.
The Fair Debt Collection Practices Act outlines a person’s protections against the abuses and misconduct of collection agencies. If you find that a debt collector may have violated your FDCPA rights, it is important that you contact and attorney to resolve the matter and receive compensation. You can find your FDCPA rights listed on the Federal Trade Commission’s website under, “Debt Collection FAQs”. Remember that in addition to your rights under the FDCPA, you have supplementary rights to protect yourself from fraudulent practices under the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes, and if you would like to defend your rights and recover your damages you should. Suing is the correct course of action if you have found that your FDCPA rights or TCPA rights have been violated. Federal laws protect citizens like you from these fraudulent practices. Moreover, you should choose to award yourself the ability to defend your rights and receive compensation by suing if you feel as though these rights have been violated. Individuals like you can recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“Lemberg Law resolved my case and I no longer receive harassing calls, the debt was resolved and I received payment for damages from the harassment. I would definitely suggest using them to help you fight any case you might have. They are friendly, professional and know what they are doing thank you so much…”
“After a few months of frustration with a debt collector, I eventually called Lemberg Law. It was among the best financial decisions I have ever made. Jody and her staff were comprehensive, useful, and above all else powerful. I highly recommend their services and thank them for their continual efforts.”
“My experience with the Lemberg Law team was top-notch. They listened to my concerns, answered every one of my questions with patience and professionalism, and kept me informed about my case every step of the way. I highly recommend Sergei Lemberg and his colleagues for any type of consumer law issue.”
Yes, we would love to help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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