Affiliate Asset Solutions LLC or AAS is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
Affiliate Asset Solutions or AAS is a third-party collection agency based in Georgia. AAS has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including failure to verify debts and using false or misleading statements in an effort to collect a debt. If this debt collector has contacted you about past due collection items, make sure you know your rights before taking action.
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Is Affiliate Asset Solutions a scam?
They’re legit. According to the Better Business Bureau (BBB), Affiliate Asset Solutions, LLC is a legitimate collection agency, founded in 2015. The BBB established a profile page for AAS in 2016. AAS is listed as a collection systems provider; billing and medical billing service; and medical business administrator.
According to its website, AAS “was created by professionals with more than 100 years of experience in the accounts receivable management industry.” AAS employs a “management team…committed to ensuring that every person they communicate with is treated with dignity and respect.” In addition, AAS utilizes “processes that have been developed and are regularly reviewed to ensure that every consumer interaction meets and emphasizes this expectation.”
Who does Affiliate Asset Solutions collect for?
Affiliate Asset Solutions collects delinquent debts exclusively for medical and healthcare providers. AAS employs “a dedicated workforce of representatives who themselves are consumers of healthcare services…who know and understand the very real challenges that unexpected medical bills can create.” As a result, AAS employees are “professional and courteous and will make every effort to assist in resolving outstanding debt.”
Much of the information on the AAS website focuses on information about debt-related consumer financial information. Their home page provides links to information and websites about debt collection laws, consumer resources, and enforcement agencies. There are also links to the FDCPA and state-specific debt collection laws. The foot of the home page provides information about the medical insurance billing process and the official collector pledge of the International Association of Credit and Collection Professionals (ACA International).
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Affiliate Asset Solutions?
The BBB has closed 20 complaints against Affiliate Asset Solutions in the past 3 years, with 10 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections.Since April 2016, the Consumer Financial Protection Bureau (CFPB) has closed 15 complaints involving AAS. Justia lists at least 4 cases of civil litigation involving AAS.
Can Affiliate Asset Solutions Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely AAS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Complaints against Affiliate Asset Solutions commonly cite problems resulting from disputes about the validity of debts and allegations of aggressive and potentially illegal communication tactics. In February 2018, a complainant indicated she had received “harassing, repeated calls with RUDE, IGNORANT agents despite telling them NOT TO CALL HER AGAIN!” She stated that she had been receiving “repeated phone calls from this company almost daily… and has the phone records to prove it.” She said that she had “asked their agents NOT to call her again, and their continuance in this behavior constitutes HARASSMENT!” She stated that she recognized that AAS is a collection agency but insists that she had “absolutely NO IDEA what they are trying to collect on, for which account, or for which company…because the people who have called her from this company excel in IGNORANCE, BELLIGERENCE and HOSTILITY” and do not “know HOW to appropriately communicate intelligently with people.” The complainant stated that she is “a professional person”; that she “understands how to conduct collections”; and that AAS representatives have not upheld standards. She concluded by stating that she was amazed that AAS “has such a high rating with…BBB, …which makes her question the veracity of … BBB. Nonetheless, … she filed this complaint in an effort to utilize a progressive response to AAS’s constant harassment.”
In response, Affiliate Asset Solutions stated that their “records show only one oral communication with the consumer…who notified AAS at that time …to cease and desist communication with her.” AAS said they had “abided by that request.” AAS acknowledged that their “review of that recording, and their agent’s response to the consumer’s aggressiveness, was not up to their standards. Consequently, AAS counseled… and reprimanded the agent in accordance with their Quality/Compliance and HR policies. AAS apologized to the consumer and promised to renew their pledge to be the most patient-centric and consumer-centric receivables management organization in the world.”
Affiliate Asset Solutions Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue AAS for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
“To anybody who has a problem with a debt collector, I highly suggest Lemberg Law. I obtained attentive, personalized service and obtained resolution within three months.”
“I could not have stopped the collection calls myself.
“Thank you Lemberg Law!!! Harassed non-stop by rude collectors. My attorney was speedy and polite, really knew what she was doing. They took my call, asked what was going on, never interrupted, and were extremely patient. I knew what was going on every step of the way. They got the calls to stop and sent me a check in the mail as promised. I even paid off my debt with the settlement! Ha!.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
Can You Help Me Delete Affiliate Asset Solutions from My Credit Report?
We can absolutely help. Call us today.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.
Affiliate Assest Solutions calls me almost every morning at 8:00 a.m. for months now, sometimes twice in a day. I have phone records as proof. I called them back today and the debt they are calling about was paid through Florence Hospital years ago. That hospital also went bankrupt. I’ve asked AAS to stop harassing me and since they won’t, I’m seeking your assistance. Thank you.
Not sure, they called me many times with really bad attitude.
I saw your page about Affiliate Asset Solutions. My son and I are being harassed about a hospital bill they say wasn’t paid. We called the hospital and received a receipt for the bill that was payed in full. Furthermore, they never heard of AAS. I would like the harassment to stop but I’m more concerned about my son’s credit report. Thanks!