Evergreen Professional Recoveries Inc or EPR is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Evergreen Professional Recoveries – EPR?
Evergreen Professional Recoveries, Inc or EPR is a third-party collection agency based in Washington state. EPR has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper conduct or sharing of information and using false or misleading language in an effort to collect a debt.If you have been contacted by Evergreen Professional Services, make sure you understand your rights before responding.
Have questions? Call us now at 475-277-1600 for a Free Case Evaluation.
Our services are absolutely FREE to you.
The harassing company pays our fees.
Is Evergreen Professional Recoveries a scam?
They’re legit. According to the Better Business Bureau (BBB), Evergreen Professional Recoveries, Inc. was originally incorporated in 1988, then started in 1995. The BBB’s profile page for EPR was established in 1987. Buzzfile estimates EPR’s annual revenue at $3.8 million and the size of its headquarters staff at 40 people.
According to its website, EPR“was founded…as an alternative to the increasingly unsatisfactory performance of companies within the collection industry… with an objective…of establishing an agency that clients could rely on to be efficient, reliable, conscious of the client’s’ image and reputation, and skilled at recovery.”
Evergreen Professional Recoveries is a full-service collection agency offering services in several areas. In addition to third-party debt collection, EPR offers business process outsourcing services, including medical billing; pre-collect notification service; online check verification; collection training and educational seminars; and credit risk evaluation and recommendation. Their legal services division includes an in-house legal department and an attorney network service.
Evergreen Professional Services main service is its third-party debt collection division. This division accepts delinquent accounts for government agencies, courts, medical and healthcare providers, financial institutions, and retail lenders. EPR offers several payment options, including check-by-phone or online; direct deposit into the EPR trust account; Western Union Quick Collect; wire transfers; and Next Day Air.
EPR is affiliated with several professional associations, including the International Association of Credit and Collection Professionals (ACA International); however, their website does not provide any links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many Complaints are there against Evergreen Professional Recoveries
The BBB has closed 11 complaints against Evergreen Professional Recoveries in the preceding 3 years, with 3 complaints closed in the past 12 months. Most of those complaints allege problems with billing and collections, although several complaints also allege problems with customer service. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 16 complaints against EPR. Justia lists at least 11 cases of civil litigation involving EPR.
Evergreen Professional Recoveries, Inc. 12100 N.E. 195th St., Suite 325 Bothell, WA 98011 Telephone:(800) 241-1305 Website: http://www.everprof.com/
Can Evergreen Professional Recoveries Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely EPR would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Can you help me file a No Fee Lawsuit against Evergreen Professional Recoveries?
Absolutely. Here are some Sample Complaints
Complaints against Evergreen Professional Recoveries commonly cite problems resulting from aggressive collection tactics and misleading billing documentation. In September 2016, a complainant indicated she had received a phone call from EPR regarding a past due medical bill. When the EPR representative told her the amount due, she “was in disbelief…as it was almost twice the amount …her healthcare provider had last billed” her. The complainant requested a statement to ensure the billing was accurate, but she never received anything from EPR. A year later, someone representing Evergreen Professional Services interest in the medical bill came to her residence and “served…her documents stating a judgment had been filed against… her, although there was no notice of a court date…and the letter read as if it had been judged already.” The complainant called EPS and said she was willing to make payments, but she was allegedly told, “With all due respect the time to do that was before, its done, too late for that.” She was told she would have to pay the entire amount of $2026.59 or else EPR would garnish her wages. The complainant indicated she did not have the money to pay the bill.
Subsequently, the complainant received a call from another Evergreen Professional Services representative “calling to make arrangements.” The Evergreen Professional Recoveries representative indicated he was willing to accept payments for “up to 12 months…at $168.89 per month.” The complainant indicated she would consider the offer and call back. But when she asked to speak to the representative who had contacted her, he allegedly told her that “he had to take payment today or he was sending it for garnishment” and then offered to transfer the call to a supervisor. When the complainant’s call was transferred, the supervisor allegedly “said she was the one who spoke to … the complainant after …she had been served; that she never said she wouldn’t make payment arrangements; … but also that she had had plenty of time to pay” the bill. The complainant restated her position that she had never received any notifications or statements, and the supervisor allegedly replied, “Well you got served didn’t you, better talk to your mail carrier.” The supervisor retracted the previous payment arrangement offered by the EPR representative but told the complainant she could make payments online. The complainant indicated that the supervisor was “rude, impatient, belittling, and refused to even discuss or consider what she was trying to say.”
In response, EPR apologized “for the unsatisfactory experience received during the phone conversation,” insisting that “customer service, professionalism, and customer satisfaction are the cornerstones that…Evergreen Professional Recoveries was built on over 30 years ago.” The response indicated that a manager had contacted the complainant to resolve the problem.
Evergreen Professional Recoveries Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Want to Stop Debt Collection Harassment Now?
Your debt harassment checklist:
You are receiving multiple calls per week from third party collection agencies
You are receiving early morning or late night calls from debt collectors
You are receiving calls at work from a debt collection agency
Debt collectors are calling your friends, neighbors, or coworkers
Collectors are threatening you with violence, a lawsuit, or arrest
A debt collector attempts to collect more than you owe
You are being threatened with negative credit reporting
A debt collector attempts to intimidate you
Criminal accusations are being made towards you
Use of obscene language during an attempt to collect
Automated robocalls are being made to your phone in an attempt to collect
“With your help the nagging collection calls have ceased! I was thrilled I was also able to get damages from the collection agency. I am unable to adequately express my joy. I am so thankful I made the call.”
“I would recommend your company to anyone. You have the debt collectors off my back, and I will finally see the light at the end of the tunnel. Throughout the entire procedure your employees were courteous and professional. I was blown away by their efficacy also.
“After speaking to one of the partners, and going over the plan of action, I felt I’d chose the perfect company to go to work for me. He was very accommodating in describing what was going to happen. I would strongly recommend Lemberg Law to anybody being hassled by debt collectors”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
Can You Help Me Delete Evergreen Professional Recoveries from My Credit Report?
We can absolutely help. Call us today.
Share your story
Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.
About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.