RUI Credit Services is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is RUI Credit Services?
RUI Credit Services , Inc. (RUI) is a third-party collection agency based in New York. RUI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as attempting to collect debts not owed and using prohibited communication tactics.If RUI has contacted you about delinquent financial obligations, be sure you understand your rights before you take action.
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Is RUI Credit Services a scam?
They’re legit. The Better Business Bureau (BBB) founded a profile page for RUI Credit Services, Inc. in 2007. The BBB profile page does not provide any information about RUI’s founding date. The BBB lists RUI as a collection agency.
RUI does not host a publicly accessible website. According to Manta, RUI is a privately held company … categorized under Financial Services.” Manta’s “records show it was established in 1998 and incorporated in” New York. “Current estimates show RUI… has an annual revenue of $276,000 and employs a staff of approximately 7.”
According to the LinkedIn social media network, employees at RUI are expected to abide “by the Fair Debt Collection Practices Act to assist numerous businesses, medical practices, and facilities that are creditors to collect their accounts receivable.” In addition, employees“manage all functions involved in monitoring receivables resolutions and in executing the processes and tasks necessary to exceed the clients’ desired results.” RUI employees state that they“maintain… a high level of world-class customer service to navigate through multiple computer applications in a fast-paced team environment”; “handle inbound and outbound phone calls”; and “interact… with customers on a daily basis to resolve billing inquires, resolve issues, and collect payments that are in arrears.”
RUI hosts a profile page on the Facebook social media network. Overall reviews of RUI on its Facebook page give RUI a rating of 1.8 stars out of 5. Current and former employees have left reviews that range from complaints of abusive and hostile work environments to statements that it is a positive work environment. Glassdoor gives RUI a rating of 3.1 stars, with some of the pros listed as a great company culture, good pay, and supportive management that maintains discipline and integrity; and cons listed as dishonest management, horrible training, and little accountability. Indeed also provides many reviews of RUI, ranging from 5-star ratings that describe a “wonderful, helpful, and kind management team; clean and efficient workspace; and a “very supportive team atmosphere”; to 1-star ratings that describe management as “awful,” biased, unprofessional, and corrupt.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many Complaints are there against RUI Credit Services?
The BBB has closed 4 complaints against RUI Credit Services in the past three years, with 0 complaints closed in the previous 12 months. All of those complaints alleged problems with billing and collections. As of February 2016, the Consumer Financial Protection Bureau (CFPB) has closed 2 complaints against RUI. Justia lists at least 1 caseof civil litigation involving RUI.
RUI Credit Services, Inc. PO Box 1349 Melville, NY 11747-0421 Telephone: (800) 507-4271
Can RUI Credit Services Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely RUI would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Complaints against RUI Credit Services cite problems resulting from disputes about the validity of debts and allegations of harassment. In February 2016, a complainant stated that he had “several issues with RUI… related to what they claim is an unpaid cable bill.” According to the complainant, RUI “began calling him and leaving voice messages that didn’t contain any information. They continued to call either every day or every other day after this point.” The complainant stated that he had “never received any written notification of any debt owed and… contested that he owes … any debt to anyone.” Initially, the complainant “didn’t respond, because he didn’t even know if RUI was… legitimate or a con artist.” Furthermore, “when he did respond,” RUI allegedly “claimed that he owed $100.00 for failing to return a rented modem from” a cable company. The complainant stated that the modem “was bought, not rented,” and that he had told the RUI representative that he would “clear this up with the cable company, which he did.” Regardless, the complainant stated that RUI“continued to call and harass him about a debt he did not owe.” Eventually, RUI “sent a written notice…almost 2 months after the harassing phone calls began.” He alleged that the notice “artificially inflated the debt to $180.00, which seemed an arbitrary number they chose.” The complainant stated that he was “currently writing to them to contest his claim, but due to the harassing measures they have already taken, he was not sure” whether RUI “will comply with regulations and cease and desist.” He also said that he had read the Fair Debt Collection Practices Act and counted “numerous violations,” including “harassing phone calls, failure to send a written notice of amount owed within 5 days of phone calls, and arbitrary inflation of the alleged debt from the first phone call to the written notification.” He also said he had kept “phone records of their calls and a copy of the written notice,” all of which “should prove that they did not comply with the 5-day limit of sending written notice from the first phone contact.” He also said he could “provide a list of the times that they called and establish… a pattern of harassment.”
In November 2017, a complainant stated that he had previously had an account with a telecommunications and cable company that had been “charging him for services after the account was closed. He made several attempts to work this out with them,” but they allegedly “started cutting him off and not calling back, after saying they would” follow up. Soon thereafter, he“received a collection notice” from RUI. He insisted that he does not owe the money and requested that both the cable company and RUI Credit Services stop their efforts to collect the debt.
RUI Credit Services Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue RUI for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Want to Stop Debt Collection Harassment Now?
You may have a case, if…
You are receiving multiple calls per week from third party collection agencies
You are receiving early morning or late night calls from debt collectors
You are receiving calls at work from a debt collection agency
Debt collectors are calling your friends, neighbors, or coworkers
Collectors are threatening you with violence, a lawsuit, or arrest
A debt collector attempts to collect more than you owe
You are being threatened with negative credit reporting
A debt collector attempts to intimidate you
Criminal accusations are being made towards you
Use of obscene language during an attempt to collect
Automated robocalls are being made to your phone in an attempt to collect
“I have to admit, I was not sure of y’all initially but you proved me wrong. You not only got the calls to stop but you have the company to dismiss the accounts once and for all! It had been more than I anticipated.”
“Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation. In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. Sincerest thanks for resolving this matter for us!”
“Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
“Thank you and your team at Lemberg Law for the exceptional work you did on my behalf. I have never experienced the level of care, professionalism, timeliness in follow-through, and monetary compensation obtained through your firm.”
Can You Help Me Delete RUI Credit Services from My Credit Report?
We can absolutely help. Call us today.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.