Southern Oregon Credit Service , Inc. (SOCS) is a third-party collection agency based in Medford, OR. SOCS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA) such as misrepresentation and illegal communication tactics. If you have been contacted by Southern Oregon Credit Service, understand your rights before responding.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Southern Oregon Credit Service, Inc. was founded and incorporated in 1965. The BBB established its profile page in 1998. SOCS is listed as a collection agency and billing service that uses the alternate business name, Resolution Resource. Resolution Resource has a separate website at http://resolutionr.com.
According to its website, Southern Oregon Credit Service is “a full-service accounts receivables firm that works to increase…revenue, improve…profitability, and cut…costs while preserving…vitally-important customer relationships.” SOCS cites as its strengths its ability to provide enhanced cash flow for its clients, customer retention, exceptionally high collection return rates, and increased efficiency for its clients.
As a full-service third-party collection agency, Southern Oregon Credit Service provides both consumer and commercial debt collection. Consumer collection services include a full range of services, including early-out billing, accounts receivable management, and litigation services. SOCS’ commercial debt collection division is “very aggressive in asset location, payment procurement, document production, and the litigation process. They review accounts for possible fraudulent transfers and corporate co-mingling of assets” and employ litigation “as a business closes its doors or sells.”
Southern Oregon Credit Service’ consumer and commercial collections staff are active in several primary industries, including “healthcare (hospitals, clinics, doctor groups, etc.), municipal and government (cities, counties, boards, etc.), utility (water, telecommunications), and financial (banks, finance).” They also collect delinquencies for property management companies and retail businesses.
As for compliance, Southern Oregon Credit Service indicates that it “strictly adheres to FDCPA, FCRA, HIPAA, OUDCPA, and other state laws.” Their affiliations page cites membership in the International Association of Credit and Collection Professionals (ACA International), the International Association of Commercial Collectors (IACC), and the Oregon Collectors Association (OCA). Their consumer resources page provides some general information and links to the three major credit reporting agencies (CRAs), the Oregon Attorney General, the Federal Trade Commission (FTC), and the Consumer Financial Protection Bureau (CFPB).
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 9 complaints against Southern Oregon Credit Service, Inc in the past three years, with 4 closed in the past 12 months. Almost all of those complaints allege problems with advertising and sales. Since May 2015, the Consumer Financial Protection Bureau (CFPB) has received 8 complaints about SOCS. Justia lists at least 3 cases of civil litigation involving Southern Oregon Credit Service.
Southern Oregon Credit Service, Inc.
PO Box 4070
Medford, OR 97501
Telephone: (541) 773-6238
Website: http://www.resolutionr.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely SOCS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Get Free BBB A+ Attorney. Call 475-277-1600 NOW
Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here are some Sample Complaints:
Complaints against Southern Oregon Credit Service commonly cite difficulties resulting from delinquent debts that have been litigated. In September 2016, a complainant indicated that SOCS had sent him a notification that he was being sued in small claims court for a past due amount. He claimed that Southern Oregon Credit Service had never contacted him by phone, email, or postal service regarding the collection item. He also indicated that he had another account with SOCS that was being paid according to an agreed installment plan and expressed confusion about why SOCS accepted monthly payments from him on one account for over a year, but made no attempt to consolidate or even contact him about the second delinquent item. He alleged that their tactics were overly aggressive. In response, SOCS indicated that they had made an error “in communicating between collectors and the file notes.” Apparently, the second file “was inadvertently sent on to the legal department,” and Southern Oregon Credit Service indicated they would “dismiss the case and that… his current payment plan is acceptable and there will not be additional costs or fees incurred in this matter.”
In February 2017, a complainant alleged misconduct on the part of Southern Oregon Credit Service. Allegedly, the complainant had made arrangements to pay a delinquent debt, but after “3 or 4 attempts” to resolve problems with the payment arrangement, she was “served papers for a judgment.” She complained further that she was “told one thing from… one person and then something else from another, then she never can talk to anyone that set up the first agreement.” Furthermore, she was “told that SOCS had been moving and she believed she was caught up in their moving mess.” She indicated she had a record of all her phone calls and alleged that Southern Oregon Credit Service had “done a lot of unfair things,” and that she did “not believe she should have to pay the court cost.” In response, SOCS indicated their “records do not show someone who is willing to pay their bills in a timely manner.” They indicated they had contacted the complainant several times and had “received a voice mail indicating the consumer knew she owed bills and would be paying them.” However, SOCS had not received any payments until “after the lawsuit had been filed.” Southern Oregon Credit Service concluded by stating that they “have a payment plan for small amounts established for the consumer to get these paid, but the court fees will not be waived as it was up to the consumer to pay the bills in a timely manner to avoid them.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“Thank you and your staff for the exceptional work you did on my behalf in dealing with a debt collector. I’ve not experienced the level of professionalism, care, timeliness in follow-through, and financial compensation obtained through your firm.”
“I won’t be afraid to contact you or recommend your services to others for debt collection difficulties. Please keep up the outstanding work you do, and again, thank you for helping me through this challenging time. I am most grateful.”
“I did not realize I’d be getting any money from this wretched affair. I’m taken aback by what you have achieved in my behalf.”
We can absolutely help. Call us today.
Share your story
Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
See more posts from Sergei Lemberg
Tried calling all the numbers associated with this “company” the number listed for them on here is for Collection Northwest. The other numbers I found either did not work or were for another debt collection agency….. Southern Oregon Credit Service also goes by the name of Rogue Valley Billing. They reported on my credit but never sent me a bill for $700. Idk what it’s even for. How do you pay a bill you’ve never seen? No calls, no emails. Nothing.
I have a senior friend on OHP/Medicare who is being sued by SOCS – stephanie burke.
Mostly medical debts, which were approx 6 years old.
She needs legal advice, is this something you could help with?