Genesys National Recovery or GNR is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Genesys National Recovery?
Genesys National Recovery Inc. (GNR) is a third-party collection agency based in Florida that specializes in collecting delinquent medical bills. GNR has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as threatening to take actions that cannot legally be taken and attempting to collect debts not owed. If GNR has contacted you about past due collection items,make sure you understand your rights before taking action.
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Is Genesys National Recovery a scam?
They’re legit. The Better Business Bureau (BBB) established a profile page for Genesys National Recovery, Inc. in 2012. The BBB lists GNR as a collection agency. Buzzfile estimates GNR’s annual revenue at $70,000 and the size of its headquarters staff at 1 employee.
According to its website, Genesys National Recovery is a collection agency that has been consistently more productive than other agencies. GNR is “fully bi-lingual …and uses the latest systems and technology to get the best results possible on delinquent account recovery.”
Who does Genesys National Recovery collect for?
Genesys National Recovery collects delinquent debts for health and fitness clubs; hospitals and medical centers; and doctors’ offices. GNR also collects commercial accounts. GNR offers services to fitness clubs with “people that walk out on the contracts and have not paid their monthly fees up to date.” GNR states that they have a “12-year track record of being one of the top producing” agencies in this industry. GNR also states that they have “a great record of recovery from patients of hospitals and medical centers, as well as dental offices.” GNR also has “designed a special methodology for commercial collections” that combines skip tracing and communication tactics.
Additional GNR services include researching relocation and disability claims; extensive skip tracing tools; aged accounts and balance workflow processes; client-centered reporting and remittance policies; expert management; and litigation services using an in-house legal department.
The GNR website does not provide any information about its regulatory compliance policies. There are no links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many Complaints are there against Genesys National Recovery?
As of August 2019, the BBB has closed 2 complaints against Genesys National Recovery in the preceding three years, both of them closed in the previous 12 months. Both of those complaints alleged problems with billing and collections. As of May 2018, the Consumer Financial Protection Bureau (CFPB) has closed 2 complaints against GNR. Justia does not list any cases of civil litigation involving GNR.
Genesys National Recovery, Inc. 13155 SW 134th St. Miami, FL 33186 Telephone:(954) 374-3555
Can Genesys National Recovery Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely GNR would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Complaints against Genesys National Recovery cite problems resulting from disputes about the validity of debts and allegations of fraud and harassment. In 2018, a complainant stated that GNR had been “harassing her and her mom for the last couple of years with phone calls collecting a supposed debt from an account she had closed” over 5 years earlier.According to the complainant, she had signed a contract with a fitness club 5 years previous to the complaint. A few month later, she was injured and, “with a doctor’s note, she cancelled her gym membership.” The gym allegedly advised her to send a copy of the doctor’s note and a cancellation letter to the fitness club’s finance company, since they were responsible for charging her credit card. She said that her credit card was not charged again. However, “two or three years later, she received a phone call from GNR claiming that they bought the account; … that the account was never closed; … and that she had accumulated” over $7,000 in debt.Allegedly, Genesys National Recovery “also started harassing the complainant’s mom on the phone.” GNR offered a settlement deal to pay half of the amount they claimed she owed, but the complainant said she didn’t “think she needed to pay because she had cancelled the account with” the finance company.
Regardless, GNR “continued calling and trying to make a deal.” The complainant said that unfortunately she had lost all the evidence “after so many years, and the doctor who gave her the note is not in the same city any longer.” She requested debt validation from GNR, but they said they did not have any. The complainant told GNR she was going to counter-sue. Subsequently, a GNR representative called, “claiming…that he was calling to see if she was home,” so he could “bring her a letter to freeze her bank accounts” because she had refused to pay. The GNR representative allegedly told her that she now owed $11,000. She told him she was going to take legal action, but he “called back 4 times in less than a minute and also called her mom.” When the complainant tried to call back, no one answered. GNR called back again, and when the complainant pressed them for details, she said that they“could not confirm that they had ever sent her communication regarding this issue.” In response, GNR stated that her account was under investigation, but that they had no evidence of the contract cancellation with the finance company
Genesys National Recovery Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue Genesys for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
“With your help the nagging collection calls have ceased! I was thrilled I was also able to get damages from the collection agency. I am unable to adequately express my joy. I am so thankful I made the call.”
“I would recommend your company to anyone. You have the debt collectors off my back, and I will finally see the light at the end of the tunnel. Throughout the entire procedure your employees were courteous and professional. I was blown away by their efficacy also.
“After speaking to one of the partners, and going over the plan of action, I felt I’d chose the perfect company to go to work for me. He was very accommodating in describing what was going to happen. I would strongly recommend Lemberg Law to anybody being hassled by debt collectors”
“Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation. In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. Sincerest thanks for resolving this matter for us!”
Can You Help Me Delete Genesys National Recovery from My Credit Report?
We can absolutely help. Call us today.
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About the Author:
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.