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When consumers look for a family-friendly SUV, many of them rely on the 2018 Jeep Grand Cherokee. It’s been an American icon for years, and stands on a solid reputation for quality and reliability, until recently. New models of the Grand Cherokee claim the company is “Raising the Bar.” Sadly, we can’t agree with that, unless you think that defects with the electrical system, powertrain, fuel system or vehicle speed control help to set the vehicle apart from the rest.
Click on other model year to view more problems: 2019 2020 2021 2022
Contents
- 1| NHTSA Complaints for the 2018 Jeep Grand Cherokee
- 2| Problems with the Transmission
- 3| Problems with the Electrical System
- 4| Problems with the Engine
- 5| Problems with the Fuel System
- 6| Problems with the Steering
- 7| Problems with the Suspension
- 8| Problems with the Vehicle Speed Control
- 9| Your Lemon Law Legal Rights
- 10| Complaint Data
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NHTSA Complaints for the 2018 Jeep Grand Cherokee
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Unknown Or Other | |
| Engine | |
| Power Train | |
| Vehicle Speed Control | |
| Fuel/propulsion System | |
| Service Brakes | |
| Steering | |
| Seats | |
| Air Bags |
Problems with the Transmission
The powertrain consists of every part of a car that helps it to generate power and transfer it to the road. One vital part of this system is the transmission. It’s responsible for moving the power from the engine to the wheels. When the transmission isn’t reliable, you are left with rough shifting and a terrible ride. That’s what drivers of the 2018 Jeep Grand Cherokee continue to find.
One driver wrote this on Edmunds, “At 5,000 miles transmission started jerking. Brought it in and they said it needed a software update. At 8,300 miles transmission failed. Very disappointed in quality.”
While the company didn’t have a lot to say about this problem, there was a recall related to the transmission. NHTSA Campaign Number 18V280000 discusses how an incorrect transmission park lock rod in the transmission stops the vehicle from being put in Park. What we’ve learned so far is that the Grand Cherokee either won’t go or won’t park – it doesn’t sound like you can get this SUV to do much that you want. It’s like trying to get a two-year-old out of a toy store.
Problems with the Electrical System
The Internet lists pages upon pages of complaints related to electrical system problems with this SUV. For some people, it’s almost as if the vehicle is possessed, with a mind of its own. While radio stations switching on its own and backup sensors going off for no reason is mainly a nuisance, it could lead to an accident. If the driver becomes distracted because of the malfunction, a crash is imminent.
One owner wrote this on Edmunds, “Just before that the radio and navigation system shut down while driving without prompting. The SUV shut down after remote starting. Then the remote start app didn’t always work. I tried to get assistance but there was no support. Then the jeep shut down after key remote start, sometimes it would not start with key remote start or it would shut down after getting in the vehicle. Driving back on a 20 miles trip the jeep smelled like it was on fire to the point I stopped.”
FCA issued a recall surrounding trouble with the voltage regulator. NHTSA Campaign Number 18V524000 indicates that a voltage regulator chip in the circuit board that may fail, leading to a stall or a no start condition. In this case, you see that the electrical issues are more than just a nuisance, but severe safety concerns. No one wants to stall in the middle of an intersection; this is an embarrassing and dangerous predicament.
Problems with the Engine
If the nervous system of the car is in bad shape, what does the heart look like? The engine is the main component under the hood. It must be functional in order to produce the results desired.
Again, look at this Edmunds review to see what the customers think about the engine. “I bought a brand new 2018 Jeep Grand Cherokee, It has 2501 miles on it, and it’s in the shop waiting for a new motor, that is on back order for 2 months. Problems with the block, had some manufacturer errors, there are some bubbles in the casting. The oil of course leaked out these bubbles. Called the Jeep company, I get a case number and told I will be called back, on the next business day. Still haven’t received a return call. Finally heard back from the Jeep (Chrysler) Company, Talked to the Case Manager. The engine was expedited and the shop received the motor in about 3 days, instead of 2 months. I let them know I was very unhappy and I wanted to trade this vehicle for another new vehicle because I did not want to deal with potential future problems after replacing the motor. Needless to say, that didn’t happen. I was basically told that they would do nothing more, no swapping it for another vehicle, no buying it back, unless it became a legal matter.”
There are no service bulletins or recalls related to the engine troubles, but that doesn’t make them just disappear. The problems are real for current owners. The company was also very clear to this customer – nothing was going to be done unless it became a legal matter. That just goes to show what they think of their paying customers. Again, they continue to raise the bar – to poor customer service.
Problems with the Fuel System
The fuel system must be in good working condition in order to keep the vehicle running the way it should. Owners of the 2018 Jeep Grand Cherokee find numerous problems related to the fuel system.
One driver on the NHTSA website wrote, “Had several issues with this rented vehicle still running after pushing button to stop vehicle when parked. Family members told me your car is still on at least three times. Had issues when stopped at an intersection. The vehicle seemed to die & was very delayed when starting to go again – required more pressure on gas pedal than usual.”
Just like with other complaints, it turns out that the fuel system also faced a recall. NHTSA Campaign Number 18V048000 addresses the 2018 Jeep Grand Cherokee Trackhawk equipped with a 6.2L Supercharged Engine. It turns out that fuel line may separate and could cause a fire. To remedy the problem, FCA technicians must replace the fuel line. No one wants to deal with a car fire unless you are fed up with the issues you are experiencing and would love to see the SUV totaled.
Problems with the Steering
Beyond the parts that make the vehicle work, it’s also time to consider the other systems that are needed for a comfortable ride. Steering is one of those parts that needs to work correctly in order to keep the occupants safe and on track.
This Edmunds review discusses issues with these components. “This vehicle had a faulty steering module from the factory and the dealership from which I bought it refused to address it. I had to take it to another dealer to have it replaced.”
This is one area of the SUV that the automaker chose to ignore. There aren’t any safety recalls or manufacturer communications right now. Instead, they hope owners don’t recognize the trouble despite the fact that everyone driving is using the steering system. It’s tough to ignore when something feels awkward or broken with this system. Until the steering wheel starts separating from the column and ending up in people’s hands, it’s likely there won’t be any word from the manufacturer.
Problems with the Suspension
Even though this is at the end of the list, there is nothing insignificant about the suspension. These parts must work properly together in order to ensure on-road safety and comfort.
A quick peek at a NHTSA review reveals that isn’t the case with this vehicle. “Service Air Suspension Immediately is the warning on my Jeep and many people’s Jeeps since 2015. The issue is a constant problem and Chrysler has no answer. Where is the recall?”
It shouldn’t surprise anyone to see that Jeep has nothing to say about this situation. They haven’t issued a recall nor given any indication of how to repair the defect. It proves that Jeep is raising the bar – by being one of the automakers with the most malfunctioning systems available.
Problems with the Vehicle Speed Control
The vehicle speed control is responsible for automatically controlling the speed of a motor vehicle. On certain models of the 2018 Jeep Grand Cherokee, it appears this system is faulty, leaving drivers in dangerous predicaments.
One driver wrote this on the NHTSA website, “My 2018 Jeep Grand Cherokee Trackhawk throttle stuck open and began accelerating after removing foot from gas pedal. This issue is not related to the floor mat recall as I have already had the recall performed on the vehicle by the dealership. This could have caused a serious injury or death. I had to press the ignition to turn the power off and slam hard on the brakes to stop the vehicle from continuing to accelerate.”
The owner referenced NHTSA Campaign Number 18E097000, which stated that the vehicle floor mats trap the accelerator pedal. Since that was already resolved for this customer, it’s unclear what caused the problem. Still, this isn’t the first time Jeep struggled with vehicle speed control problems. The recall designated with NHTSA Campaign Number 18V332000, the automaker acknowledges trouble canceling cruise control. It’s caused by a short circuit in the wiring system and requires a software flash. Overall, it appears the Grand Cherokee isn’t sure what it wants to do – go, stop, start on fire or continue barreling down the highway at crazy speeds. If you drive this vehicle, get ready for the ride of a lifetime.
Your Lemon Law Legal Rights
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Complaint Data
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Mar 21, 2023 |
| State | CA |
| Description | There is an electrical failure that causes the blinkers to stop working, shortly after noticing this issue the vehicle will fail to start after travelling to my destination. This has happened more than twice and there are no recalls shown for the "limited" version of this vehicle. The standard edition seems to have confirmed recalls for the same issues that the limited version is experiencing. A mechanic has described an electrical short circuit. I encourage looking into the different models of the 2018 jeep grand cherokee in which you'll definitely find the same safety issues described online by many others. These repairs need to be addressed and repaired by the manufacturer. Thank you! |
| Category | Electrical System |
| Date | Mar 21, 2023 |
| State | OH |
| Description | I am the original owner of a 2018 jeep grand cherokee with 45,000 miles on it (it is out of the warranty period). About 9 months ago, I notice a portion of the center screen becoming delaminated. Then about 4 months ago, the screen started to act up - ghost pressing certain areas of the screen, without me touching it (automatically turning up the volume, turning on heated seats (in florida), changing audio sources, changing the gps, etc.). It's extremely distracting when I drive. Last week, it even dialed 911 on its own while I was driving it. I contacted jeep cares and was instructed to take it into a dealer for a diagnostic check. They are charging me 0 for this. Even when they find the screen defective, I'm fearful that I will be charged the |
| Category | Equipment:electrical:radio/tape Deck/cd Etc. |
| Date | Mar 20, 2023 |
| State | NY |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated while reversing the radio stayed on the display screen. The dealer was contacted, and the dealer stated that the vehicle needed to be diagnosed. The manufacturer was contacted, and the manufacturer also stated that the vehicle needed to be diagnosed. The failure mileage was 28,000. |
| Category | Electrical System |
| Date | Mar 16, 2023 |
| State | IA |
| Description | All features of the radio and heating and cooling system on my vehicle do not properly work. The heat will switch to air at full blast without touching anything. The radio will switch between channels or stop working. You also cannot touch the screen to toggle. Or just the volume. This is extremely dangerous as it happens out of nowhere as you are driving. It is clear when looking online that this is a common issue. This is extremely dangerous. I have reported this to the dealership but they said they have not seen this issue. This is clearly not the truth since it's so easy to google and see numerous reports of the same incident. |
| Category | Equipment:electrical:infotainment:video (touch)screen/monitor/unit |
| Date | Mar 15, 2023 |
| State | MI |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that 10-minutes into driving at various speeds, the infotainment display screen became inoperable. The contact stated that there was a beeping sound coming from the display. The contact also stated that the seat and steering wheel heater functions remained activated. The contact stated that he veered to the side of the road to restart the vehicle, but the failure reoccurred. The vehicle was driven to the dealer where it was diagnosed and determined that the control display needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 93,000. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 14, 2023 |
| State | MI |
| Description | Screen delaminating, it is causing havoc on my driving with the screen having a mind of its own! |
| Category | Fuel System, Diesel |
| Date | Mar 13, 2023 |
| State | CT |
| Description | The contact owns a 2018 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | Mar 10, 2023 |
| State | SC |
| Description | Digital touch screen has begun to delaminate. It started in one corner and has progressed to the full top portion of the screen. Since this started, screen has become very glitchy, jumping from one radio station to another constantly or when using maps, screen is jumping all over the place. This started several months ago and has progressively gotten worse. Only way to make it stop is just turning it off completely. |
| Category | Electrical System, Unknown Or Other, Visibility/wiper |
| Date | Mar 09, 2023 |
| State | DE |
| Description | The uconnect in the vehicle delaminated, which caused a crack on the screen. Due to that, the back up cameras do not work & the controls for most things in the vehicle are unable to be used now because they are all connected via the uconnect. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other |
| Date | Mar 09, 2023 |
| State | LA |
| Description | The unconnect stop working and the radio went black |
| Category | Electrical System |
| Date | Mar 08, 2023 |
| State | TN |
| Description | The uconnect radio has delaminated and is available for inspection. Due to the delamination of the uconnect system it will randomly change channels, replace channels, and will skip around to other parts of the system. This issue does not always occur and is random and unkown when it may happen. When the system does this it is a distraction to the driver and could cause a potential incident. This appears to be a known issue with 2018 jeep grand cherokees and dodge ram pick up trucks based on a google search. There are several threads that discuss the issue and the safety concerns it may cause. There were no warnings of the issue. The delamination has been a slow process and was unaware of the issues that it could cause with changing stations and other items randomly. |
| Category | Unknown Or Other |
| Date | Mar 07, 2023 |
| State | DE |
| Description | Stereo screen is delaminating, sometimes I am completely unable to use radio, temperature controls, hands free calling etc. Screen presses buttons and goes crazy and I am unable to do anything. That is definitely a safety hazard. From what I have researched this is a very common problem with jeeps. |
| Category | Electrical System, Power Train:automatic Transmission:control Module (tcm, Pcm), Vehicle Speed Control |
| Date | Mar 03, 2023 |
| State | CA |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated while starting the vehicle the pcm warning light illuminated. The dealer was contacted, and the dealer stated that the vehicle was previously serviced under nhtsa campaign number: 18v332000 (electrical system, vehicle speed control) and that the contact had to pay out of pocket for all future repairs. The manufacturer was contacted but provided no assistance. The failure mileage was 70,000. |
| Category | Unknown Or Other |
| Date | Mar 01, 2023 |
| State | RI |
| Description | My touch screen that controls the radio- heated seats-climate-maps and phone is delaminating and ghost pressing everything. It changes my maps causing a huge safety issue my heated seats the radio etc. I have no control over what is being pressed at this point. |
| Category | Electrical System |
| Date | Feb 28, 2023 |
| State | TX |
| Description | The vehicle continues to not start. Replaced both batteries (main & auxiliary) in two days later the vehicle would not start without a jump. Checked the alternator and used a voltage meter to test all fuses. Also was placed on a diagnostic machine nothing detected. The vehicle will run for a couple of days with no problems and then will not start. Took the vehicle in for the recall. The dealership fixed the recall and now the antilock brake sensor light is on and the slippery when wet light is on. I have been told by a mechanic that there has been an tsa stating the tipm is known to be defective. I have been told the tipm (fuse box or brain) can cost 600-1000 to replace. The vehicle only has 80000 miles on it. This problem should not be a consumer issue when it has been identified as product defect. Please help. |
| Category | Electrical System |
| Date | Feb 27, 2023 |
| State | CT |
| Description | I have had a problem with the vehicle just shutting down while driving and it seems to have a wiring issue to the oem fuse box which keeps blowing the fuse. I see in 2018 there is a recall on the wiring but when I put my vin in it doesn't show that? I was on the highway and the vehicle shut off while driving and almost got killed with my granddaughter in the back seat when the vehicle behind me swerved into the fast lane and hit a part of the guardrail. I couldn't even put emergency lights on because the power died on every thing |
| Category | Structure:interior Panels:dashboard |
| Date | Feb 23, 2023 |
| State | VA |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that the rear passenger's side interior window carbon fiber trim panel had separated from the frame. The contact also stated that the front passenger's side window trim panel was detaching, and the dashboard trim panel was cracked. Additionally, the contact stated that both the instrument cluster and the center display screen were delaminated and would turn off intermittently while driving. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the center display needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 40,000. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 22, 2023 |
| State | NY |
| Description | Uconnect system malfunction/delamination: extreme safety issue: 1. Screen freezes and fails to project image onscreen while backing up. 2. Independent of operator touching screen: --system turns on/off. --increases/decreases volume. --changes stations, and media modes. --navigation frequently freezes during critical intersections. --climate control inaccessible. --randomly dials 911 and other random phone numbers. 3. Uconnect fails to turn off even after leaving vehicle. Vehicle is primarily driven by inexperienced 17-yr-old driver. He gets disoriented when back-up camera freezes causing him to stop/park/restart vehicle very possibly in harms way. He has consistently complained about how distracting it is to try to control the system malfunctions while driving. Very often needing to pull over in areas that may not be safe. I have called jeep cares, fca recall assistance center, and visited dealer parts dept and service dept. They are aware of but refuse to address the problem in spite of numerous complaints online until I pay them non-refundable 5 for them to officially diagnose a known problem and activate my case. I have a video taken in early 2021 (before end of warranty) thats illustrates some of the issues, but could only upload a still image below. |
| Category | Unknown Or Other |
| Date | Feb 22, 2023 |
| State | AZ |
| Description | Radio screen is delaminating causing it to randomly turn things on and off, from small things like changing radio stations to "larger things" like changing other settings like seats, climate control etc. Delamination has been evident for the last year however it has just started to cause other issues. |
| Category | Electrical System |
| Date | Feb 21, 2023 |
| State | NY |
| Description | The uconnect screen is bubbling and de laminateing and causing the display to randomly change to all different screens from radio to heat to clock to navigation constantly changing cannot work the navigation, climate control, or radio or any he controls |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Warning |
| Date | Feb 18, 2023 |
| State | MD |
| Description | The uconnect system laminate bubbles and as such, the system has a phantom buttom touch every few seconds. While driving, this results in an audible ding, the navagation no longer is visible, you are unable to use the backup cameras. I have also been in a situation where it turned on the seat and steering wheel heating and I was unable to turn it off. This is a very wide spread issue and is an incredible safety hazard when driving. It effectively makes it not possible to control the electronics of the vehicle while driving. I urge anyone reading this who does not think this is a huge issue to try driving one of these vehicles while this is happening. I used to drive over 20k miles a year with my previous vehicle. This issue started a month after I bought this vehicle from vroom. As such, I have driven less than 1,200 miles in 18 months. I am incredibly surprised that this has not been recalled yet. I am trying to upload a video of it but it will not let me. This is a major problem. |
| Category | Electrical System, Steering, Suspension |
| Date | Feb 17, 2023 |
| State | VA |
| Description | The electrical system per the on-dash guide shows a voltage of 13. 8 v or less than the 14. 2 v and when it is less than the 14. 2 v the car drives choppy, braking causes the car to jolt around even after brake work. The radiator was recently replaced and new hoses were replaced and it still has not been remedied after new brakes and new serpentine belt. The dealer did not clean all remaining radiator fluid that spilled in the bottom of the car, as the radiator had not completely been malfunctioning prior to arrival at dealer. This has probably caused some corrosion due to faulty manufacturing and use of subpar components to where this would become an issue. The air hoses continuously make noise as there is intermittent whirring. The electrical components of the car which I assume are manifested via the voltage regulator cause the adaptive cruise control/ auto stop-start to become 'unavailable' intermittently throughout driving the car. There have been recalls issued for other jeep grand cherokees for the very same issues that my car is experiencing and I want this to be remedied and not at my expense. |
| Category | Electrical System |
| Date | Feb 15, 2023 |
| State | IL |
| Description | The radio changes channels on its own and dials phone numbers at random. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 15, 2023 |
| State | PA |
| Description | The uconnect system seems to be changing setting on heating and volume controls as well as many other features. It has caused me to be very distracted while driving. It seems to be a real problem among all of the same systems. Please help! |
| Category | Service Brakes |
| Date | Feb 13, 2023 |
| State | SC |
| Description | 2018 jeep grand cherokee. Consumer writes in regard to illuminated check engine and brake system lights. The dealership agreed to care for the cost of the rental car by removing the amount from the cost of service charges which totaled text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green",670. 69 approved by the manager. Unforturnately, the claim was denied because the vehicle was outside of its warranty and does not currently have any active service contracts. |
| Category | Unknown Or Other |
| Date | Feb 11, 2023 |
| State | NJ |
| Description | The uconnect infotainment system frequently malfunctions. Because it is linked to the heating/cooling/defrost system it has caused the heat to turn on in dangerously hot weather while my 91 year old aunt was waiting in the car for me to pick up her prescriptions at walmart. It also blanked out while I was using the navigation system in heavy traffic to find the amtrak station during rush hour traffic in philadelphia. Finally the same system blanked out a few days ago while I was driving to work and dialed the sos emergency number. After a few minutes I was finally able to communicate to the emergency response agents that I was not involved in an accident, that it was a system malfunction. This has been an ongoing issue with the uconnect 8. 4 inch touch screen system. Chrysler fca has only recently reluctantly admitted to being aware of the problems. When I notified them of my problems with the system in may 2022 their response was that since my vehicle was past the 36,000 mile warranty period that I would have to have it replaced at a dealer at an out-of-pocket cost of over 00. Subsequently there has been an overwhelming flood of identical reports and complaints on youtube, facebook, reddit, etc. When I contacted chrysler fca earlier this week their response was that I would be given a case # (which I was) but that I would then have to make an appointment to have it diagnosed at a dealer (for a fee). Then the dealer would possibly order a replacement. Reports on forums indicate that the replacement units typically take months just to arrive at dealerships. Finally, I have read numerous reports that the replacement units experience the same problems after a short period. I just read several reports of customers stating that they are on their 2nd and 3rd uconnect replacements! |
| Category | Electrical System, Vehicle Speed Control |
| Date | Feb 07, 2023 |
| State | CA |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated while driving at an undisclosed speed, the safety hazard warning light illuminated, and the vehicle was making abnormal sounds. The vehicle was taken to the dealer, and the dealer related the failure to nhtsa campaign number: 18v332000 (electrical system, vehicle speed control). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 7,858. |
| Category | Electrical System |
| Date | Feb 06, 2023 |
| State | MI |
| Description | Uconnect 8. 4 has delaminated at the top of the screen, making it unsafe as the screen now clicks itself. Sometimes it changes the radio station or changes the time setting, or calls people randomly. The navigation system is obsolete because the screen clicks itself and reroutes destination. It is very distracting. It makes the radio and sirius xm not usable. |
| Category | Unknown Or Other |
| Date | Feb 05, 2023 |
| State | CA |
| Description | The uconnect system screen is delaminating causing the system to make erratic changes to navigation and causing it to be useless. From what is to be an hands free system is now a dangerous distraction. This includes the ability to use the phone and or stereo. Jeep chrysler offers no assistance with replacement outside of expensive repairs. This is common in 2018 vehicles. |
| Category | Electrical System |
| Date | Feb 04, 2023 |
| State | MO |
| Description | The touchscreen has delaminated causing the radio, navigation, and other features managed through the touchscreen to be unuseable. |
| Category | Electrical System |
| Date | Feb 03, 2023 |
| State | IL |
| Description | Interactive touch display screen delaminating causing ghost touching leading to functional changes in regards to switching from heat to ac, switching navigation off and changing functions sporadically leading to distraction and difficulty operating car. |
| Category | Electrical System |
| Date | Feb 02, 2023 |
| State | OH |
| Description | The display for the radio, navigation and other components is malfunctioning. The radio switches the station without warning and goes back and forth between fm and xm on its own. The navigation screen or a message stating "do you want to adjust your clock settings?" pops up on the screen and then disappears. It prevents me from being able to adjust any of the settings or control the radio. The most worrying issue is that if the seat warmers are on, you are unable to turn them down or off, causing the seats to become uncomfortably hot. I have not had the vehicle inspected. There was no warning message or other symptoms before these problems became evident. They first appeared 60 days ago and have progressively increased in frequency. |
| Category | Seats |
| Date | Feb 02, 2023 |
| State | FL |
| Description | On 01/31/2023, the driver side headrest spontaneously deployed and is no longer functional. The two parts that separated cannot be put back together. The were no indicators present of the headrest being faulty. The dealer was notified and stated that the repair would not be covered due to no current recalls for the headrest |
| Category | Unknown Or Other |
| Date | Feb 02, 2023 |
| State | TX |
| Description | Rear glass in the sunroof spontaneously exploded. The inner shade was closed so the glass did not shower down on the rear passengers, but it would have if the shade wasn't closed. The sound of the explosion was so loud it was like a canon going off. Such an intense noise could easily cause someone to swerve into oncoming traffic or go off the side of the road. |
| Category | Electrical System |
| Date | Jan 31, 2023 |
| State | IN |
| Description | Laminating screen unable to access handsfree functions could lead to accident inspected by sandman's, shelbyville, in |
| Category | Electrical System |
| Date | Jan 24, 2023 |
| State | CA |
| Description | For the past month the radio has been changing channels continuously, the volume changes, the seat warmers and heater turn on and off. I researched this and found many others with this problem. It is a safety concern. |
| Category | Unknown Or Other |
| Date | Jan 24, 2023 |
| State | MN |
| Description | The uconnect touch screen is delaminating, causing "ghost touches". The screen acts as though it's being touched repeatedly, bouncing from command to command (changes radio station, asks if I want to update the clock settings, etc). It's super distracting and the only way to stop it is to turn off the whole thing. In addition to shutting off the radio, turning it off disables access to tools like the backup camera, clock, climate controls, everything. I understand from looking online that this is a very common issue but jeep isn't taking responsibility for it. |
| Category | Electrical System, Exterior Lighting |
| Date | Jan 18, 2023 |
| State | CA |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? Front left blinker failed, front right headlight failed, both at the same time. How was your safety or the safety of others put at risk? Both failed and now there is no blinker or headlight to drive safely at night or in inclement weather. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the auto shop confirmed on 1/17/23. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. The failure occurred on 1/14/23, car would not start at all. On 1/15/23 I went back to start it again and it started, tried to drive away and the car shut off on me while driving. The car then began to honk randomly, all the wipers went off, and the lights started flickering. I turned the car off completely and tried ot turn it back on and the car would not start again and also the front left blinker was now completely not working and the front left headlight is completely out. There is a warning on my car for the front left blinker but not for the front right headlight. |
| Category | Electrical System, Engine |
| Date | Jan 17, 2023 |
| State | CA |
| Description | October 31, 2022 - check engine light came on. Autozone gave me the p0456 code - small leak in evap system. The check engine light went off a week later. Continued to come on/off for the next 2 months. I was able to finally get an appt on 1/9 and took it into san diego jeep dealership on camino del rio s. They charged 0 for diagnostic even though I had the code already and replaced the purge valve & hose. On 1/14 my car engine would not start at all. On 1/15 my car engine started, I went to drive and within a block my car shut off on me and I coasted to the side of the road while it threw a bunch of different errors including electronic stability warning. I came to a stop and then all of my windshield wipers randomly started going off, my horn randomly started going off, and the lights in my car started flashing. I pressed the push start button to try to turn it all off. I then got the error meesage that my front left headlight was out, it now is, alos my left blinker now doesn't work properly. I tried to start the car again, no luck. I called a tow truck, the tow truck guy was able to get my engine to start. I explained that my car shut off and asked him to follow me for a little while. I got 2 blocks and came to an stop sign where I idled and my car engine shut off on me again. I had my car towed back to the dealership that did the work. On 1/16 they told me it would be 0 for an electrical diagnostic. I did not have any major problems or warnings before taking it to the dealership. |
| Category | Electrical System |
| Date | Jan 12, 2023 |
| State | IA |
| Description | One year after I purchased my jeep the screen starting delaminating. This created “phantoms touching†it started out small but eventually became to where the jeep was not fuctional. Including not being able to adjust temperature to defrost or defog my windshield. This is an extreme safety hazard with no work around. The screen overrides anything I do with the physical buttons below it. The screen turns back on even when I try to turn it off. This is especially a problem because I live in the midwest with plenty of ice & snow. It's incredible that I have not caused an accident yet. I have made plenty of phone calls to jeep who refuse to recall the screen even though they have admitted it is a known problem with the screen itself. Not only is it a safety issue but I cannot access several of the main functions. |
| Category | Steering |
| Date | Jan 11, 2023 |
| State | CA |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? - power steering failed while driving with family in vehicle including pregnant wife and toddler. How was your safety or the safety of others put at risk? The power steering turned off while driving and has been deemed defective. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealership confirmed it's a rack and pinion issue and they are out of stock and on back order. I'm not the only one experiencing this. They also can't fix my car without a part. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership inspected it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. The jeep only has 55000 miles on it. I take care of my cars. This issue is known and the part is 00 not including labor. I want my car fixed and I can't get it fixed. I rely on this vehicle for my family. They can't order the part nor find it. I am stuck without power steering. Not by choice. |
| Category | Unknown Or Other |
| Date | Jan 08, 2023 |
| State | MD |
| Description | The control screen is delaminating from the top of the screen. It affects visibility and the unit behaves erratically. The vehicle has 35k miles. Sometimes the screen won't display anything. I believe this to be a hazard—it affects navigation and all the other controls that are accessed through this interface. |
| Category | Electrical System, Seats, Visibility/wiper |
| Date | Jan 05, 2023 |
| State | TX |
| Description | My jeep started skipping through screens on the display randomly in august 2022, but since has increasingly doing it nearly everyday now. There is a visible big “drip†look on the screen in the top right corner. The screen now will call contacts on my phone and has also activated the sos calls 4-5 times. I have to drive without connecting my phone to stop the inadvertent calls but the screens continue to flip through on its own. This is very frustrating and distracting while driving and the obnoxious ding it makes with each switch. The seat warmers flipping on constantly is also very distracting when the high setting is hot enough to make me hop to prevent injury and pain. |
| Category | Fuel System, Diesel |
| Date | Dec 28, 2022 |
| State | WI |
| Description | The contact owns a 2018 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 45 mph, the vehicle started shaking and nearly stalled while ascending a hill. The contact stated that the failure was intermittent but had also occurred while stopped at a traffic light. The contact stated that the vehicle also hesitated while depressing the accelerator. The contact stated that she depressed the accelerator pedal with added force; however, the vehicle failed to immediately respond. The contact stated that after a while the vehicle responded and drove forward. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 35,000. The manufacturer was made aware of the failure. Vin tool confirms parts not available. |
| Category | Back Over Prevention: Warnings, Electrical System, Unknown Or Other |
| Date | Dec 27, 2022 |
| State | GA |
| Description | For my 2018 jeep grand cherokee: the uconnect touchscreen which controls everything from the parking assist functions to navigation to climate is delaminating. As a result of the delaminating screen, the screen will malfunction while driving the vehicle causing it 1) become permanently "stuck" on the rear back up camera/parking assist mode or 2) override driver selections and prompt the driver to select/deselect other functions unrelated to driving causing dangerous distractions and impacting our ability to use the car and system safely. |
| Category | Electrical System |
| Date | Dec 27, 2022 |
| State | NC |
| Description | The infotainment screen started acting crazy and makes it difficult or impossible to operate the vehicle when misbehaving. The screen will lock up and not respond to any touch control. Powering the vehicle off and on at a traffic light does not fix the issue. Of course, this means I cannot operate the hvac, navigation nor any other controls requiring the touch screen. The system will also switch on its own into different modes and selections... Radio, seat and steering wheel heaters, volume, etc. The problem is frequent and persistent. The screen has also delaminated and is becoming harder to see/read. The malfunctioning of the screen is a big driver distraction taking away from attention on driving. Not being able to turn off or on the seat warmers nor the hvac when malfunctioning causes discomfort and distraction. I have reached out to jeep customer care but have not made contact with them yet. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Dec 26, 2022 |
| State | PA |
| Description | Car radio gets stuck on screen that says "do you want to adjust the clock" . You cannot get into any of the apps that change the braking system or change the heat settings (like defrost) it just jumps back to do you want to adjust the clock. Sometimes the screen just goes off completely. Looks like the screen is delaminating. You can see the bubble underneath. |
| Category | Electrical System |
| Date | Dec 26, 2022 |
| State | CT |
| Description | This concerns the malfunction of 2018 jeep grand cherokee uconnect 4c nav with 8. 4-inch display uav radio. The dealer removed the radio and inspected the problem. The touch screen bubbled/delaminated and the adhesive must of warmed up from the radio use and dripped down to the bottom of the radio affecting other components. The radio will change stations on it's own,navigation won't work. If I have my cell phone on it will make random calls and it will activate the sos call. That happened 3 times and 2 times I was driving on the highway. That did take my attention away from driving. Now I have to make sure my phone is off when driving. I didn't renew my uconnect subscription so I didn't get in trouble for that. My chrysler factory warranty denied a replacement. They told me the dealer said something about it was an outside influence (a sticky liquid inside) caused the radio problem that made the radio act that way so it's not covered. Giving you an approximate date is hard to do. It happens a lot. The date I put is when it started to really act up |
| Category | Unknown Or Other |
| Date | Dec 26, 2022 |
| State | SC |
| Description | About a month ago my jeep's uconnect touch screen started to mess up. After doing further investigation, I have found out it is a common problem for this model and year of my jeep and people are describing it as delamination and "ghost touch." this sounds exactly like what mine is doing. It has progressively gotten worse since it started and it is to the point where I can't even control anything because it is just randomly pressing on the screen. I believe this is a safety hazard because I now get very distracted when driving. It has even closed out of my directions when driving and I feel like I have a lack of control over safety features if I needed them. The problem has not been inspected by anyone yet but I have a video of the issue below. There are no error messages that pop up. |
| Category | Electrical System |
| Date | Dec 20, 2022 |
| State | MD |
| Description | The uconnect system has been delaminating for a while now. As such, there is "ghost pressing" of buttons on the screen. This, while driving, renders many important components of the vehicle unusable. There is a loud ding, then the reverse cameras go out if using them. Navigation ceases to work. Heating, cooling are also affected. I had not given much thought to how bad of a safety hazard this was until it started up on a 3 hour drive. The distractions of having most electric components go haywire while on the road is quite incredible. This is a well known issue so I am dumbfounded that it has not been recalled. I have had 3 quotes on the vehicle and all say that the unit needs to be replaced. Uconnect will not assist and jeep wants full price for a fix. As such, I have drove my vehicle 1-2k in 15+ months as it is completely unsafe. |
| Category | Unknown Or Other |
| Date | Dec 19, 2022 |
| State | SC |
| Description | It's a known issue from at least 1014-2019 jeep grand cherokee where the dash hoard leather is detaching itself and bubbling up I have a 2018 grand cherokee sterling edition. Also a 2014 grand cherokee overland and both vehicles are doing same exact thing the dash board leather is peeling up and bubbling!!?? Thousands of other owners with same issue |
| Category | Electrical System |
| Date | Dec 16, 2022 |
| State | MA |
| Description | The infotainment system screen keeps changing and asking if I want to reset the clock. It also turns on the heated seat and steering wheel heat and blower motor requiring constant attention to the screen to try to turn things off and causing constant distraction from driving. |
| Category | Unknown Or Other |
| Date | Dec 13, 2022 |
| State | MA |
| Description | The touch screen on my uconnect system is delaminating, and as such it is causing the system to go haywire, constantly asking if I want to change the clock, making phone calls, changing the environment settings along with heated seats/steering wheel and who knows what else as it gets worse I've done some research and this seems to be a common issue in jeeps around the year I have and it's a safety issue. This is all happening while I'm driving and it's incredibly distracting, not to mention it affects the operation of the vehicle I'm surprised this is not yet a recalled issue but I hope it can be made one soon. It seems like I will have to have this issue fixed out of pocket but hopefully I'll be able to be retroactively reimbursed if the nhtsa can make this a recall promptly thank you |
| Category | Electrical System |
| Date | Dec 12, 2022 |
| State | TX |
| Description | Infotainment screen has slowly been delaminating. Today, the screen began receiving phantom commands. I do not touch the screen, but the screen acts as though I am constantly touching it in random places. The radio, defrost, maps, backup camera, etc. Turn on and off. It has made my car unsafe to drive because I can't keep my windshield defrosted, I can't use the navigation feature, I can't properly use the rear camera in reverse, and there is persistent beeping from the screen mistakenly sensing that I am touching it. |
| Category | Unknown Or Other |
| Date | Dec 12, 2022 |
| State | OH |
| Description | The touch screen on the vehicle, which contains the navigation, radio, heating and cooling functions, hands free calling and other settings, has begun delaminating. While driving there are near constant "phantom touches", which is constant beeping, changing of radio stations. The phantom touches also prevent me from being able to access any features on the touch screen as the phantom touch will kick me out. |
| Category | Wheels |
| Date | Dec 10, 2022 |
| State | MO |
| Description | Abs light/traction light comes on when I break or reverse. When I start up the car it is never on. The car jerks as it shifts to 2wd and I am informed that park sensor is off as well. |
| Category | Electrical System |
| Date | Dec 08, 2022 |
| State | IN |
| Description | The uconnect screen is delaminating which is causing the touchscreen to malfunction. This is causing the navigation system, radio, seating controls, and climate control to be inoperable for spans of time. I have already had several occasions where this has caused unsafe driving conditions. |
| Category | Unknown Or Other |
| Date | Dec 01, 2022 |
| State | NY |
| Description | Radio screen is delaminating. When it starts to act up the radio, navigation, phone calls, climate control, radio start to go crazy. Even if you turn it off it'll turn back on causing insane distractions. |
| Category | Unknown Or Other |
| Date | Dec 01, 2022 |
| State | NJ |
| Description | On 11/24/22 my touch screen began to show a box that blocked the entire screen asking if I wanted to adjust my clock. I tapped "no" and it would not clear. I tapped the "x" in the corner and it would not clear. So I tapped yes and it took me to another screen to sync with gps etc. Then it would disappear. It kept repeating this and then would flash and beep. Then disappear and reappear the entire trip. I then noticed that there was a discoloration or delamination at the top of the screen so I "googled" this issue and apparently the 2018 jeep vehicles have an issue with this where the radio/ navigation / screen system / bluetooth/ apple car play will act on it's own - shut down, change stations, etc. It is still ongoing so I took it to my dealer and they confirmed the delamination issue and have ordered a new radio system. This is a safety concern and I was unable to see the navigation or use the touch screen to control the heating system or anything else controlled by the touch screen, not to mention a distraction while driving. |
| Category | Unknown Or Other |
| Date | Nov 30, 2022 |
| State | IL |
| Description | Unknown: my uconnect 4c nav with 8. 4 inch display screen started delaminating approximately 4 months ago. The top 1/3 of the screen is delaminated causing the system to randomly change radio stations, change the radio between am, fm, and sirius satellite radio, also keeps beeping with each change and not allowing me to use my navigation system. Also, I keep getting messages repeatedly telling me to reset my clock. This delamination is affecting my travel link and also my settings as the screen is jumping all over the place switching randomly to anything it wants to without any input from me. In my opinion this is a very serious safety hazard and could pose a risk for serious injury. Also, my phone was calling wrong numbers at random because the whole system is interconnected with each other. I love my jeep grand cherokee. It is a 25th anniversary edition and I plan on keeping it forever. I wanted to reach out to you first before I go to the dealer. I presently just turned over 49,000 miles and I realize my 3-year warranty is up but my 5 -year and my travel link won't be up until march of 2023. Thank you very much. I would appreciate any help you could give me to help me resolve this very annoying issue. |
| Category | Electrical System |
| Date | Nov 28, 2022 |
| State | CA |
| Description | While car is driving, the infotainment system which controls heating/air conditioning, nav, radio, etc. Will start to flash, make noises on its own, play the radio and the stations switch on their own. It is extremely dangerous and distracting while trying to drive the car. The only way to stop is to turn it off but then you have no access to a navigation system which presents its own dangers. Without proper heating in the winter months or cooling in the summer months, the car can be dangerously cold or dangerously heated, especially dangerous when driving around young children or my elderly parents. When I contacted the dealer about it, they reported they have heard of this happening, that there is no recall despite the inherent dangers and that it would cost over one thousand to repair. It has not been inspected by any manufacturer, police, insurance rep or others as it has only been occuring for a couple months and I was hoping if I reset the system, it would stop. There have been no warning signals that this is occuring. When I decided to do an internet search, I found that thousands of 2018 jeep grand cherokees are having this issue, that it's been widely reported to nhtsa and that jeep has not issued a recall, despite the dangerous driving of a vehicle such as this. |
| Category | Electrical System |
| Date | Nov 28, 2022 |
| State | IN |
| Description | Touchscreen display bubbling, delamination, malfunctioning during use, including during back up camera usage/display, navigation display, climate control malfunction. Touchscreen malfunction including functions turning on and off by themselves, system has life of its own. Display continues to show back up camera display even when driving forward commences (see photo). Safety issues/symptoms include radio changing volumes to extreme levels my itself during driving, back up camera while in use disappearing and screen going blue, navigation system while in use changing to other functions without user input. |
| Category | Unknown Or Other |
| Date | Nov 25, 2022 |
| State | IN |
| Description | The screen on my 2018 jeep grand cherokee has started delamination at the top. This causes constant blinking on the screen saying to adjust my clock. It is very distracting and it beeps with every flash. I've been told the entire screen and radio have to be replaced which will cost over 0. I have 66k miles on my jeep. I've seen this has been an issue for many 2018 jeep owners. I have an appointment on november 30th at angola chrysler jeep in angola indiana to have this replaced. |
| Category | Electrical System |
| Date | Nov 19, 2022 |
| State | MA |
| Description | There's is a problem with the touch screen where a message keeps popping up and after a period of time this causes the touch screen to be unusable (can't use navigation, radio, hands free calling etc.). After doing research online it appears this is a known problem and is the result of a flaw in the manufacturer's (lg) process (delamination of adhesive between screen and digitial touch component). As a side note, I mentioned this when I brought my jeep into the dealership for service and they confirmed they were aware of it (their solution is to charge me text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green",145 to replace the radio... The radio isn't the problem, it's the touch screen that has the issue). |
| Category | Service Brakes, Hydraulic |
| Date | Nov 18, 2022 |
| State | FL |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated while stopped in a parking lot with the engine running and the vehicle in drive(d) with his foot on the brake pedal, the vehicle lunged forward when he removed his foot from the brake pedal to slightly move forward. The contact was attempting to move forward at approximately 1 mph however, the vehicle suddenly lunged forward. The contact had to depress the brake pedal with force. The contact stated he was not aware of any warning lights being illuminated. The contact later received notification of nhtsa campaign number: 22v426000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was later taken to a dealer and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000. Parts distribution disconnect. |
| Category | Engine, Fuel/propulsion System, Unknown Or Other |
| Date | Nov 17, 2022 |
| State | LA |
| Description | I bought my jeep grand cherokee in the end of february 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it's now back in the shop with another misfire with cylinder 3. The dealership has also replaced the egr cooler, ignition coil, motor mounts, coolant flush, lifters & rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the lemon law because it's now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past june/july). A few of the reasons all of this is most upsetting to me: - my daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - my daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work many hours due to this this is holding up our lives! |
| Category | Unknown Or Other |
| Date | Nov 16, 2022 |
| State | TN |
| Description | We bought our 2018 jeep grand cherokee limited in 2020 with approximately 12,000 miles on it. Last year we started noticing the radio would change stations on its own once and awhile. It got progressively worse, or more frequent, so I connected chrysler customer care/uconnect and the cr asked if the screen on the radio was delaminating and that they were aware of this causing issues. I told them it was not because I had not noticed this problem. Anyway, they said there have been many complaints but no recall thus far. They told me to keep any receipts should I have the radio repaired. A couple weeks later, the sunlight hit the dash just right and I then saw the screen was in fact delaminating at the top from one side to the other. It has gotten to the point now where the radio will suddenly start going from channel to channel and making a clicking sound each time. Very distracting when driving in rush hour traffic in nashville. Most concerning is when I need to depend on navigation during rush hour, or when I'm in an unfamilar city and the navigation starts acting up. This almost caused me to crash one time when I realized at the last second that I needed to take an exit on the opposite side of a 4 lane. The nav was flickering and when it stopped it showed the exit I needed to take. Fortunately, at that exact moment traffic was such that I was able to cross over without colliding with another vehicle. This radio issue is also affecting the heater and a/c turning on and off by itself. I hate to think about being stuck somewhere in freezing temps and not able to get the heater to work. I have read many other complaints on this same problem and know other people have had much worse problems. This has been going on long enough and chrysler should be recalling these radios and repairing the screen. I guess it'll take someone getting seriously hurt or killed to make something happen. Oh, uconnect told me if I were the original owner it would be fixed for free! |
| Category | Back Over Prevention: Rearview System Braking, Electrical System |
| Date | Nov 14, 2022 |
| State | CA |
| Description | The infotainment system (radio) has been delaminating and has ghost touches. It stops to work at any moment causing a safety issue. Reverse camera stops working and the ghost touches are very distracting while driving. |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 14, 2022 |
| State | NY |
| Description | The 8. 4 touch screen is delaminating causing the whole screen area to randomly turn things on and off on its own. Changing certain settings while driving. Safety settings are being affected as well as the touch screen controls almost everything. The defective touch screen is causing a distraction while driving. Contacted jeep they are aware of the issues but no one wants to take responsibility to fix it. |
| Category | Electrical System |
| Date | Nov 14, 2022 |
| State | MD |
| Description | The control screen of my jeep is 'delaminating'. This is apparently quite a known issue to the manufacturer, however they wont do anything to address it. When the screen starts reacting to phantom touches, not only can I not control anything in the car, it is very distracting to the driver to put it mildly. I have also read that as the glue melts, it leaks onto the wiring of all the components under the screen including the ac, all the parking sensor and traction control off controls. |
| Category | Electrical System |
| Date | Nov 11, 2022 |
| State | MA |
| Description | Touch screen is delaminating and has ghost touch causing random unintentional functions to be selected and others to be obscured. Heated seats come on and won't turn off. Phone calls are made on their own. Repeated screen messages from ghost touch selections obstruct use of screen for intended purposes which include most vehicle controls. It presents a serious driving distraction. I consider this a safety issue. It is a known defective part for which jeep has a replacement but won't offer the replacement at no cost out of warranty. Cost is approximately Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Electrical System, Vehicle Speed Control:accelerator Pedal |
| Date | Nov 10, 2022 |
| State | NY |
| Description | The contact owned a 2018 jeep cherokee. The contact stated while at a complete stop at the traffic light, with the start/stop mode engaged, the vehicle accelerated unintendedly and crashed into the rear of another vehicle. There were no warning lights illuminated. The air bags deployed. The contact stated that the forward collision automatic braking system failed to engage. The contact sustained back pain. The contact also sustained trauma and had been seeking assistance from a therapist. The occupant of the other vehicle did not sustain injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The contacted related the failure to nhtsa campaign number: 22v426000 (service brakes, hydraulic). The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 34,000. |
| Category | Electrical System |
| Date | Nov 08, 2022 |
| State | TX |
| Description | Top right corner of touch screen started delaminating about a year ago. But nothing happened, it was just cosmetic. Until now, it causes the screen to change on its own. It will call people, change the radio station, flicker the map and end the directions, turn on my seat heaters. It is very distracting while driving which is dangerous and puts my safety at risk. This is a very known and common issue by jeep, but out of warranty they just charge you 00+ to replace it. |
| Category | Unknown Or Other |
| Date | Nov 08, 2022 |
| State | MD |
| Description | The touch screen on the 2018 jeep grand cherokee limited is delaminating and this appears to be a common theme with this vehicle. The delamination causes the screen to "ghost touch" itself and constantly click various parts of the screen. This almost entirely prohibits the use of the handsfree function, a serious safety issue. When holding the button to activate siri when my iphone is connected, siri will activate but then the screen "ghost touches" itself and immediately deactivates siri because the screen touches itself not where the siri logo/listening icon appears. I cannot use hands free functions in my vehicle which causes the need to use my hands which is very dangerous. This needs to be recalled to prevent situations where drivers of a 2018 vehicle with carplay are forced to use their hands. Further, with the screen touching itself, it is constantly pressing on the screen and selecting different presets, settings, options. I cannot view my apple maps on the touch screen because it switches off the screen and begins to play music, pause the music, skip songs, play songs, etc. While listening to the radio, the screen will touch itself and select different presets, changing the station, and be very very distracting. This issue is a serious distraction while driving and puts myself and those I am driving in danger. |
| Category | Unknown Or Other |
| Date | Nov 06, 2022 |
| State | CT |
| Description | The radio has a mind of its own keeps changing stations.. Is there anything else? That's it |
| Category | Electrical System |
| Date | Nov 04, 2022 |
| State | MN |
| Description | I own a jeep grand cherokee summit (2018), and the central control unit is delaminating, which in turn causes touch screen sensitivity issues. The trouble is that this unit is the central nervous system of the car. It controls hvac, camera, radio, car settings, etc… and having a car pressing its own buttons and self-changing car settings while driving is a major safety concern. Jeep has been unhelpful for myself and for vehicle owners of jeep, ram, etc… cars which all suffer from the same manufacturer defect. The manufacturer admittedly says the units are universally a problem, and have goodwill fixed some for people out of warranty, but refuses to help most people — thereby forcing the consumer to spend ~00 installing a new computer. Please help. |
| Category | Electrical System |
| Date | Nov 04, 2022 |
| State | KY |
| Description | Uconnect infotainment screen is delaminating causing the unit to select random buttons on its own. On a cool morning I was driving to work when the screen started randomly changing the climate controls blasting full heat directly on my windshield causing it to fog up and impaired my visibility. The unit then started calling 911, turning radio channels on and adjusting the volume. This was extremely distracting and I had no control over the functions of my vehicle. Uconnect is aware of this very common issue and refuses to offer a solution. No warning, only visible defect of the delamination was present prior to the unit randomly changing functions on its own. |
| Category | Unknown Or Other |
| Date | Nov 04, 2022 |
| State | VA |
| Description | Uconnect 8. 4 infotainment system issue. Unit has delaminated and is not functioning properly because of delaminating issue. Unit will cycle through options in infotainment system because of de-lamination without interaction. Infotainment system is hub for all important settings of vehicle. Some features will not function properly if the infotainment system isn't working properly. This is a known widespread issue with uconnect systems. Please act and recall these infotainment systems to be replaced by uconnect/vehicle manufacturers. |
| Category | Unknown Or Other |
| Date | Oct 31, 2022 |
| State | MN |
| Description | The infotainment screen is delaminating causing it to switch screens uncontrollably, turn on seat heaters, change radio stations, etc. |
| Category | Unknown Or Other |
| Date | Oct 31, 2022 |
| State | KY |
| Description | Screen delaminating. It started in the top left corner of the screen and progressively is getting worse. I've read this is a common issue. Unable to select any controls. It automatically selects controls itself at a rapid pace. Also with selecting controls it causes it to automatically call random contacts. It causes several distractions and is frustrating when you can't use half of the the functions that are connected with the screen. Such as a/c and heating functions. The air turned on full blast one day while driving and fogged up the front windshield causing me to have to pull over and try to get the screen to shut down. |
| Category | Electrical System |
| Date | Oct 30, 2022 |
| State | NJ |
| Description | Touch screen de-laminiation. Entertainment system started having ghost clicks without being touched while driving at highway speeds. Started making phone calls, changing radio stations, turning hvac on and off, depending on which screen I was on. Could not turn off screen because the phantom touches would just turn it back on again. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 24, 2022 |
| State | IN |
| Description | The uconnect screen is delaminating and causing the screen to be completely useless. It calls people randomly and does not allow you to call 911 in an emergency. It also renders gps useless. This is a known problem in this vehicle and it needs to needs to be taking care of! It is a safety hazard when the screen is going bazerk and you are driving! It is extremely distracting and you cannot use 90% of the functionality of your dash! |
| Category | Unknown Or Other |
| Date | Oct 24, 2022 |
| State | FL |
| Description | The head unit which controls, among other things, the ‘sos' calling system, the gps, the cellphone (for calling 911) has a membrane screen which delaminates and causes the unit to make all kinds of eronious calls, gps location changes and disabling events. I feel this is a serious safety concern and that the mfr. (delphi) should voluntarily recall these units for replacement. |
| Category | Unknown Or Other |
| Date | Oct 23, 2022 |
| State | SC |
| Description | The touchscreen is turning on and off heated seats, on and off radio, phone, then requesting screen clock be reset. If car is cold this does not happen until it warms up. Safety issue when these things come on and off without notice. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes, Hydraulic |
| Date | Oct 21, 2022 |
| State | WI |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated while driving 60 mph, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic start/stop feature were no longer operative. The contact received notification nhtsa campaign number: 22v426000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, bryden jeep ram dodge chrysler - bryden motors (548 broad st, beloit, wi 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | Oct 20, 2022 |
| State | IN |
| Description | Mopar radio display has delaminated across the top portion of the screen. This is creating "ghost touching" on my screen preventing me from accessing and controlling full functionality of my vehicle including, but not limited to, hands free travel, climate controls of car, including seat functions and temperature regulating for air or heat, do not disturb/notifications and time functions, car apps including the car manual/vehicle user guide, sos functionality, back up camera usage. The screen goes haywire when turned on and resets driver controls. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 19, 2022 |
| State | MD |
| Description | The screen in my 2018 jeep grand cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my jeep. There was no warning that this problem was going to occur. |
| Category | Service Brakes, Hydraulic |
| Date | Oct 18, 2022 |
| State | FL |
| Description | The contact owns a 2018 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v426000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Electrical System |
| Date | Oct 16, 2022 |
| State | VA |
| Description | The screens on the 2018 and later jeep grand cherokees are delaminating and changing settings in the vehicle automatically. This cause issues on setting controlled by the screen, and leads to distraction on the road. There are numerous reports of this incident occurring (simple google it), and should have been a part recall by the nhtsa or jeep. |
| Category | Electrical System, Visibility:defroster/defogger/hvac System |
| Date | Oct 14, 2022 |
| State | TN |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that while driving at various speeds, the infotainment screen independently performed random features without warning. The failure affected the climate control features including the defroster. The contact called several unknown dealers and was informed that the vehicle was not under recall. The contact also contacted the manufacturer to file a complaint but was denied. The contact was also informed that the vehicle would be covered under warranty if he was the original owner. The vehicle was not repaired. The failure mileage was approximately 46,000. |
| Category | Unknown Or Other |
| Date | Oct 14, 2022 |
| State | IL |
| Description | Uconnect navigation touchscreen bubbled, it is available for inspection upon request. Happens multiple times a week. It has put me at risk when driving because it's distracting and takes my attention away from driving because it makes multiple changes on the screen. Screen changes settings, makes phone calls on its own, or stops navigation without any input from me. It still has not been inspected. Problem first appeared a year ago after screen bubble got bigger. |
| Category | Unknown Or Other |
| Date | Oct 14, 2022 |
| State | OK |
| Description | There is a bubble on the touch screen located on the dash. Because of this the screen is constantly getting pressed. It will change the radio station. It will change the navigation route, destination and the map completely. It will randomly call someone. Because the screen is constantly moving and getting pressed I am unable to use the radio, navigation system or any other feature that is included with the screen. I have been in route using the navigation system and it completely changed my destination. I was driving so I was unable to change it back. I had to pull over, turn the power off to the screen and just use my phone. I have multiple videos of this happening if needed. |
| Category | Electrical System |
| Date | Oct 09, 2022 |
| State | NC |
| Description | The main lcd screen for the car that controls, climate, radio, bluetooth, navigation etc. Has started delaminating. The delaminating has caused the screen to behave as though possessed. Car will make calls from contacts and drop calls, make sos calls to 911, change radio stations, change climate settings, turn on seat heaters, randomly usurp the navigation system when being used to name just a few behaviors. I have observed most systems controlled from the screen to be victim of this delaminating. It is incredibly dangerous when the screen acts up while driving, distracting the driver while moving. Many of the actions require immediate attention which distract driver from the road. It started several months ago only occasionally but has recently advanced where the disruptions are constant. The dealers and manufacturer are well aware of the issue but the cost to repair is upwards of 00 which is a barrier for many vehicle owners. The problem started after noticing a small bubbles in the screen and has progressively gotten worse. |
| Category | Unknown Or Other |
| Date | Oct 07, 2022 |
| State | NC |
| Description | Almost four months have passed since this recall was announced. It has to do with the high-pressure fuel pump which could fail and introduce debris into the fuel system potentially causing fuel starvation. This could result in loss of motive power which can cause a vehicle to crash without prior warning. We need to continue to drive this vehicle. We keep checking to see whether parts are available to remedy this situation, but they are not. How long do we have to live with the fear of having a crash due to this unrepaired recall? |
| Category | Electrical System |
| Date | Oct 05, 2022 |
| State | VA |
| Description | The vehicle's uconnect screen has delaminated. The result is a "ghost finger" touching the screen in random places every few seconds. This causes: the heat and fan to crank up to maximum; the heated seats to come on high; or bluetooth to drop off; radio to switch between functions; navigation system will begin tracking in random directions. This is extremely distracting while driving and requires my attention to remedy which is a significant safety concern. Safety issue is averrable for inspection. Dealer has visually inspected the issue and verbally confirmed the delimitation is the case of the issue. No one else has inspected the issue. This issue began a year ago, around 30k miles, and has continued to get worse. Vehicle is at 37k miles now. |
| Category | Unknown Or Other |
| Date | Oct 05, 2022 |
| State | CA |
| Description | Radio is going crazy with volume, stations, conecting to any phone in or near de vehicle, dialing and haging on its on. Seat heating turning on all the way up and steering wheel aswell. A/c starts on its own and keeps changing hot to cold and maxing it as well as turning it off. It all started in july 2022 and it keeps doing on and off. |
| Category | Power Train |
| Date | Oct 04, 2022 |
| State | NY |
| Description | The contact's wife owns a 2018 jeep grand cherokee. The contact stated while driving from a complete stop and depressing the accelerator pedal, the vehicle would surge forward. An unknown warning light was illuminated. The contact's wife was able to continue driving. The contact stated that the failure also occurred while reversing. The vehicle was taken to the dealer where it was diagnosed that the failure was associated with the transmission; however, the parts to repair the vehicle were not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000. |
| Category | Back Over Prevention, Electrical System |
| Date | Oct 03, 2022 |
| State | CA |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. The failure mileage was approximately 69,000. |
| Category | Electrical System |
| Date | Oct 01, 2022 |
| State | GA |
| Description | 8. 4 infotainment display delaminated across the top third of the screen, rendering the screen unusable while the vehicle was at highway speed. Repeated uncommanded prompts to reset the clock created a significant driver distraction, placing the occupants of the vehicle at risk. This problem has been widely reported by thousands of jeep owners and owners of other stellantis vehicles. |
| Category | Seat Belts |
| Date | Oct 01, 2022 |
| State | PA |
| Description | Behind the driver's side, the seatbelts can not be used. They are too difficult and deep into the seat to reach. I have not taken it to a dealership or anything but I had a trip planned with my three grandkids and had to manipulate the car seat behind the driver side with the middle seat belt to secure seat as much as possible to keep my grandson as safe as possible. This was my first time using the seat belts on this side. Wasn't aware of the imminent danger. How do I get this fixed? |
| Category | Electrical System |
| Date | Sep 28, 2022 |
| State | WI |
| Description | For the last month of more, the infosystem would asked "do you want to adjust your clock setting?". If you say no takes you back to the same screen if you say yes it let you update it but then goes back to the same screen and keeps on blinking and making sounds (causing an audible driving hazard). It would go away only to come back the next time you drive. Now today it is changing stations would out me touching the screen and now when I turn on the radio the volume is set to max (almost caused an accident this morning when it cranked to max while driving). Checked it it appears my uconnect system is up to date so not sure what else I could do. Dealer will look it at for 0 bucks!!! |
| Category | Electrical System |
| Date | Sep 26, 2022 |
| State | FL |
| Description | Ghost touch in the radio display, crazy touching, the uconnect almost caused an accident while driving on the interstate when it started making phone calls and would not let me hang up. I could not even get into the settings to tell it to disconnect from my phone. |
| Category | Service Brakes, Hydraulic |
| Date | Sep 26, 2022 |
| State | NC |
| Description | The contact owns a 2018 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v426000 (service brakes, hydraulics) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Electrical System |
| Date | Sep 22, 2022 |
| State | IL |
| Description | While driving the radio system began having glitches where it would say it was calling or texting on its own. We would reset the radio and it would seem to correct itself and start working again. A few weeks later the issue became worse. The electronic system really began to malfunction. The car would call sos several times in a row, typically they would not go through and would eventually end, a few times they did make it through and we had to have the operator end the call, the radio nor the button on the rear view mirror would allow us to end the call. The radio would transfer stations on its own, it would start calling and texting on its own, the seat heaters started turning on and off on their own and the rear view camera started to flash onto the screen all on its own as well. Essentially the electronic system within the vehicle went absolutely crazy on its own and did not respond to any of our efforts to stop it. It was very distracting and extremely unsafe, as we were driving down the interstate in a construction zone that has numerous vehicle accidents each week. Did I mention that I had my wife and 18 month old twins in the vehicle when it happened?!? So we took it to the dealership, just outside of our extended warranty now, to have a dealer giggle and simply tell us its a known issue, but it would be 5 dollars to diagnose. After running the diagnostic we were informed the vehicle needed a software update, but were still charged the 5. The software update did not fix the issue, the radio is still possessed, and we were quoted as parts costing 1500 dollars and labor taking it up to over 2000. The vehicle has just over 85,000 miles. I'm hoping customer care will help fix this issue, given the shear numbers of reports. Do have video of incident as well. |
| Category | Unknown Or Other |
| Date | Sep 22, 2022 |
| State | TX |
| Description | Was making a left turn and the vehicle lost power mid turn. It has done this once before while I was driving straight. The car does not shut off or sputter. On this occasion I pushed the start button to cut the car off and restarted and it was fine however I could have been hit because the car lost power as if it was in neutral or another gear while I was turning on a protected flashing yellow. The previous time when it randomly lost power when I was driving. I put it in park, then drive and it was fine but I was on a busy street when this happened and could have been rear ended. |
| Category | Electrical System |
| Date | Sep 21, 2022 |
| State | VA |
| Description | Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. It creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options. |
| Category | Unknown Or Other |
| Date | Sep 21, 2022 |
| State | MA |
| Description | The 8. 4 uconnect screen is delaminating. It is a known issue with fca vehicles and fca is denying they know anything about it because it is a very expensive head unit to replace. |
| Category | Unknown Or Other |
| Date | Sep 20, 2022 |
| State | MA |
| Description | The uconnect screen has a bubble from delamination of the screen components, and has been causing distracting "phantom" screen touches, flashing the screen between apps, and making unintended changes to screen settings. The driver is forced to ignore whatever the screen is doing until it's safe to divert attention. This problem was confirmed by a jeep dealer, but jeep customer service declined to pay to fix the faulty component. |
| Category | Electrical System |
| Date | Sep 17, 2022 |
| State | IN |
| Description | I have a 2018 jeep grand cherokee summit. I am the original owner and I am having issues with my screen backup screen bubbling. Also, it changes the heat all the way up or down and keeps moving, it changes the radio station, it makes calls on my phone without me dialing. Very distracting while driving. So I just shut it off and then when I make a call on my cell it comes back on and starts it all over again. Kinda like the car is possessed. I did contact chrysler care line at 1-800-992-1997. They asked me for my vin number and had me verify my address. They did open a case number for me and I am supposed to take to a dealer and get it evaluated and then call them back. I did notice online a lot of other people having the same issue. |
| Category | Electrical System |
| Date | Sep 15, 2022 |
| State | KS |
| Description | Touch screen is delaminating which does not allow you to access operating functions. The screen has ghost touch's which it does all on its own. The ghosting changes screen functions continuously. Annoying and a safety hazard. |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 13, 2022 |
| State | IN |
| Description | My radio console is starting to delaminate causing my console to constantly be jumping around and unable to use. Jeep dealership is aware of the problem. It poses as a threat for daily driving to hands free options as well as unable to use my navigation features, climate settings and most anything dealing with the touchscreen. This issue needs to be recalled or fixed. |
| Category | Unknown Or Other |
| Date | Sep 12, 2022 |
| State | NJ |
| Description | Uconnect infotainment screen is delaminating. The layers of the screen are coming apart internally and forming what looks like a large bubble. This is causing buttons to get pressed by themselves, with no human interaction. The faulty screen is extremely distracting while trying to drive, especially at night, and causes a great safety hazard. The screen controls many things in the vehicle including radio, navigation, hvac, phone calls, etc. |
| Category | Electrical System, Vehicle Speed Control |
| Date | Sep 10, 2022 |
| State | IL |
| Description | The speed control malfunctioned. The vehicle was in drive not moving when it started accelerating on its own. This malfunction could cause serious injury or death . There was no indication of a problem prior to the failure. I shifted to park and shut off the engine. |
| Category | Unknown Or Other |
| Date | Sep 08, 2022 |
| State | PA |
| Description | Unknown the display panel lamination is becoming unlaminated and my phone display calls the right number but displays the wrong contact picture and disconnects from bluetooth randomly which causes unsafe conditions where I have to take focus off of driving to correct which means in that moment I am no longer operating hands free which defeats the purpose of hands free operations. The date below is not correct for it is like I said random. But the form made me choose a date. |
| Category | Electrical System, Equipment:electrical:infotainment |
| Date | Sep 07, 2022 |
| State | NY |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000. |
| Category | Electrical System |
| Date | Aug 31, 2022 |
| State | MO |
| Description | Uconnect stereo face is delaminating which started about 20 months ago ( when covid caused labor shortages and very long waits to get to a dealer) and is getting worse. This is causing the stereo to change stations, make outgoing phone calls, hanging up on calls, disconnecting the phone, powering itself on and off, loss of navigation, not to mention the loss of heated seats and steering wheel. I tried calling fca and the woman (wendy) was just not wanting to hear anything other than to tell me to take it to a dealer. Rude !! She refused to transfer me to her supervisor... This is a very well known issue with this stereo. My wife is the driver of this vehicle and I do not want her in an unsafe condition. Of course a dealer wants the vehicle for an entire day instead of taking 15 seconds to walk out and look at the display and verify that it is in fact the known issue and then order the stereo and make yet another appointment maybe months later with the parts shortages everywhere, leaving my wife to continue driving the vehicle in the unsafe condition. Please issue a recall for this known problem... Thank you. |
| Category | Service Brakes, Hydraulic |
| Date | Aug 31, 2022 |
| State | PA |
| Description | The contact owns a 2018 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v426000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | Aug 29, 2022 |
| State | NC |
| Description | The uconnect radio screen is delaminating making the screen go crazy. Turning things on and off. Verry unsafe while driving |
| Category | Electrical System |
| Date | Aug 26, 2022 |
| State | RI |
| Description | U-connect 8. 4 screen has delaminted causing functions such as navigation, radio, back up, telephone to constantly change while driving. The screen keeps changing while driving which is a risk during driving since we need such apps as navigation to drive. This causes us to constantly take our eyes off the road and fix the screen. This happen as often as 40 times per minute. Extremely dangerous and distracting. My jeep is a 2018 an the delamination started at about 35,000 with no issues other than delamination. At about 42,000 mile the delamination is more severe and very dangerous and distracting to the driver. Now my vehicle has 42,800 miles and I cannot drive it fearing an accident. I called the dealer they said it is out of warranty. This is a common problem I have researched with jeep u connect 8. 4 screens for 2017 & 2018 model years I have a video of this happening and it's scary. I am no longer driving my car until I can have it fixed |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 22, 2022 |
| State | OR |
| Description | Infotainment, hvac car control screen de-lamination. Screen bubbling up and randomly selecting functions that are not user selected. Like ghost button presses randomly while driving the car. |
| Category | Unknown Or Other |
| Date | Aug 16, 2022 |
| State | IL |
| Description | The uconnect has delimanted and is causing the display to jump around. Driving on the expressway the back-up camera kept coming on, the heat and warming features jump around, the uconnect makes calls, it has tried calling the sos number. This is a known issue and jeep should be working with their customers to fix. |
| Category | Structure:body |
| Date | Aug 13, 2022 |
| State | IN |
| Description | Leather dash is delaminating. You issues service/recall repair for 2011-2014 jeep grand cherokee in 2019 for same issue. This has not been resolved issue is all over the internet and owners are furious with fca for not fixing the issue. Seems to happen just outside of warranty around 42000-60000 miles. Mine was at 42500. I don't know what to do. This is getting into my lower part of windshield impeding my vision outside my windshield. The service/recall needs to be extended to include subsequent vehicles with leather dash boards. From 2014-present. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 12, 2022 |
| State | GA |
| Description | The screen on the car's infotainment system is delaminating and I cannot use the touch screen in the delaminated areas. This is preventing hands-free capabilities while driving since touch is the only way to navigate the system and posing a safety hazard. It is preventing access to the federally mandated backup camera and vehicle controls. The touch screen will sometimes “ghost touch†options without the user touching the screen, causing the system to randomly turn on the radio, make calls, activate climate control, and more. It is progressively getting worse and is present in many other 2018 jeep grand cherokees. It is a manufacturing defect causing distractions while driving and should be recalled. |
| Category | Exterior Lighting |
| Date | Aug 12, 2022 |
| State | IL |
| Description | The touch screen on the center console of the vehicle is delaminating. The digitizer is peeling off of the screen at the top edge. This causes phantom touches on the display, causing pop-ups to appear at random, sometimes back to back in a short time. Most notably, the clock at the top-center of the display is experiencing phantom touches which causes a pop-up asking if I would like to configure the clock. This pop-up obscures most of the screen and does not go away unless dismissed by the driver or a passenger. This issue is distracting for the driver, and blocks access to digital buttons used to control function of the car, as well as other systems like the onboard navigation. The component has not yet been inspected by the manufacturer, police, insurance representatives or others? The delamination began in the top two corners of the screen. In the span of about two weeks the entire top edge of the digitizer has peeled away from the screen and it continues to peel off downwards. This issue first manifested while the car was parked outside on a hot day, and I believe the summer heat has exacerbated the issue. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Lane Departure: Warning |
| Date | Aug 09, 2022 |
| State | VA |
| Description | Where to start. Display module glue is falling apart. Can no longer use my screen due to poor glue adhesion. All adas systems malfunctioning: fcw, lka, automatic emergency breaking, blind spot warning, acc, rear cross traffic warning systems do not work. Overall bad build quality and cannot use safety features. |
| Category | Unknown Or Other |
| Date | Aug 09, 2022 |
| State | CA |
| Description | 8. 4 radio screen is delaminating, the delaminating and causing safety issues while driving. If cold out the heated seats stay on even after warming up, cannot turn off due to screen ghosting/flickering. I purchased to jeep brand new from military auto sells in south korea. Tried to get it repaired here in korea under my warrantee, was told it did not fall under my warrantee. Fyi, my actual address is as below (not california), no option for military living living overseas. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Electrical System, Engine, Steering |
| Date | Aug 06, 2022 |
| State | IL |
| Description | My pre-owned 2018 jeep grand cherokee 4x4 trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the "auto start" feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or "check air suspension" or check abs. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don't trust chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe. |
| Category | Electrical System |
| Date | Aug 04, 2022 |
| State | GA |
| Description | My mileage is less than 36,000 and the radio is delaminating and it's causing random buttons to be pushed. I'm not able to turn the screen off because with the “ghost button pushing†it just turns back on. It make multiple unwanted phone calls at any given time. I work in emergency dispatch and therefore my recents are going to be my job and it's ghost dialing, possibly causing actual emergencies to be unanswered because of my call. Cargo temperature can fluctuate from the ghost button pushing. Random things going on and because jeep is refusing to replace, out of pocket close to 00. 00. Come on jeep, fix an ongoing problem with your product. |
| Category | Electrical System, Visibility/wiper |
| Date | Aug 04, 2022 |
| State | PA |
| Description | The radio goes in and out and the wipers do not clean the glass streak |
| Category | Electrical System |
| Date | Aug 03, 2022 |
| State | OH |
| Description | Radio screen is becoming delaminated. The radio screen will now just randomly select anything on the screen without me touching it. It has tried calling 911, it will turn my heated seats on during the summer, it will go on the navigation screen and keep selecting a new location to the point that it zooms out so far that s globe is shown on the screen and the globe just spins as the screen keeps selecting random locations all over the world. All while I'm driving. It is extremely distracting. I am unable to turn my screen off so I don't have to see this occur out of the corner of my eye while I drive to work, but it just automatically turns my screen back on. My vehicle is only 4 years old and under 45,000, but my radio is completely junked and is becoming a huge distraction as I'm driving. The dealership I purchased my jeep from told me this is not the first instance they have heard of this, but the other vehicles had still been under their warranty period so they did not have to file a complaint. |
| Category | Electrical System, Seats, Unknown Or Other |
| Date | Aug 02, 2022 |
| State | WA |
| Description | There is an ongoing malfunction with the infotainment screen. While driving, it causes the heated seats to turn on, the heat to turn on and increase to hot, the radio to change stations randomly every 3-5 seconds, the placing of phone calls people randomly & repeatedly, the navigation to repeatedly leave the map so that it doesn't work, and the backup camera to come on and stay on while driving forward. All these things are extremely distracting while driving causing it to be very dangerous, especially on the highway or when many other cars are present. The problem has been reproduced at the dealer. They tried to update the software for the infotainment system, but this did not fix the problem. Also, the screen is delaminating which could be a part of the problem. The problem has not been confirmed by police, insurance reps, or manufacturer. There were no warning lamps/messages prior to the failure. The incidents first began about 9 months or more ago. |
| Category | Electrical System, Engine And Engine Cooling, Service Brakes, Air:antilock:abs Warning Light |
| Date | Aug 02, 2022 |
| State | VA |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that the radio and a/c would activate independently. The check engine and abs warning lights were illuminated. The contact's husband replaced the auxiliary battery. While driving, the vehicle stalled but did not turn off. The vehicle was towed to an independent mechanic. The vehicle was next towed to the local dealer where it was diagnosed that the battery and radio needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 33,273. |
| Category | Unknown Or Other |
| Date | Aug 01, 2022 |
| State | NC |
| Description | Uconnect screen. Just started “ghost touchingâ€. While driving down the road, the screen continually jumps around, never stopping. Backup camera came on while driving 55 mph. Heated seats kept coming on. Ac was on, but transferred to heater on its own. I had to pull over because of the distractions. Was told, and read on forums, that this was a very common problem with this vehicle. There were no warnings before this happened. I am scheduling an appt with jeep dealership. I was told since car was out of warranty I would probably have to pay out of pocket. Seems there should be a recall since they know this defect exists, and could cause wrecks. |
| Category | Electrical System |
| Date | Jul 28, 2022 |
| State | WV |
| Description | The uconnect control screen is delaminating and creating random distractions. Examples, changing volume, random calls, screen changing on its own, etc. It is very startling when you are driving and screen randomly changes or volume blares or blower suddenly turns on. Dealership confirmed delaminating but will not cover the repair because 3 year warranty expired. Only 9,000 miles on vehicle. Jeep knows they put faulty components in their vehicles and are unwilling to take responsibility. Screen started to delaminate over a year ago and dealership said not to worry about it. Now the delaminating has gotten far worse and random crazy things happen unexpectedly while driving. Now I'm told to fix jeeps manufacturers defect, I have to pay over 00 out of pocket. This should be unacceptable to allow jeep to do this. I'm afraid to let my wife drive the vehicle because when it acts up, it will scare you and possibly cause you to react badly and could cause an accident |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 26, 2022 |
| State | NJ |
| Description | Infotainment screen started delaminating for no apparant reason causing "touches" to places on the screen. These "touches" change the radio, make unwanted phone calls, turn on heated seats, mess with the clock, etc. And most importantly cause hands free phone options to not work making it unsafe or the driver. Forums from dodge and jeep prove to show that this is a major recurring issue on 2018 jeep/ram vehicles. |
| Category | Electrical System |
| Date | Jul 26, 2022 |
| State | LA |
| Description | Infotainment system has multifocal ghost-touch inputs. The screen will randomly start activating car systems (calls, directions, change temp etc.) through the center console touch-screen. It is as if the screen has a mind of its own. The center console with pick a point and constantly push that point over and over again until you stop and turn off the car for several hours. You cannot disable it and it is a danger while driving. (this has happened at least 2 dozen times) |
| Category | Electrical System |
| Date | Jul 25, 2022 |
| State | PA |
| Description | The uconnect touch screen is delaminating and causing the radio to “ghost touch†things on its own. For example, while I am driving it will call random people, turn on the heated seat, change radio stations, redirect the map, turn up the heat in the summer time, etc. This is a major safety concern as it causes huge distractions while driving. Unfortunately, this seems to be a common issue among jeep owners. |
| Category | Fuel System, Diesel |
| Date | Jul 25, 2022 |
| State | IL |
| Description | The contact owns a 2018 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | Jul 25, 2022 |
| State | TN |
| Description | The screen in my jeep is delaminating. This is a widely known issue with more than 200 complaints online and a class act just beginning. I have called a spoken with jeep multiple times trying to get mine replaced but they refuse. They say that because I did not buy warranty on the screen and also because I am not the first owner that they are not going to cover the cost of replacing it. This is a very big safety hazard as multiple people have reported there screens calling 911, turning the radio volume up to full blast, and not allowing the driver to control the ac/heat. |
| Category | Unknown Or Other |
| Date | Jul 22, 2022 |
| State | DE |
| Description | U-connect screen is delaminating causing visibility issues and occasionally will change settings on the screen causing distractions. No report filed nor inspections done at this time. |
| Category | Unknown Or Other |
| Date | Jul 21, 2022 |
| State | NJ |
| Description | My u-connect screen is delaminating and the glue is leaking out. This is causing the radio/mp3/gps guidance to constantly change settings, stations & songs and causing me to play with it constantly while driving. It did put me in a situation once while driving in an unfamiliar area where I had to reset the map display like every 10 seconds to find my way out. I now use my old garmin. Several times I almost ran into a vehicle ahead of me or started drifting into the other lane from the distraction. I now leave the entire radio off unless I want to change my heat/ac/fan settings. |
| Category | Back Over Prevention:display Function |
| Date | Jul 20, 2022 |
| State | MA |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that the navigation screen was delaminating. The contact stated that the failure caused the screen to flicker. Additionally, the contact stated that the failure had caused the touchpad to operate independently. The contact stated that the delamination also caused the touchpad to change the address on the gps while driving, which was distracting to her. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 40,000. |
| Category | Unknown Or Other |
| Date | Jul 19, 2022 |
| State | VA |
| Description | The touch screen, infotainment system began to delaminate over a year ago and started experiencing phantom touches when the radio was on (station changes, playlist changes). This has gotten increasingly worse and the heat, ac, and backup camera now turning on and off, uncontrollably. |
| Category | Unknown Or Other |
| Date | Jul 18, 2022 |
| State | DE |
| Description | I purchased the vehicle aug 2021- I noticed the delaminating on the app screen- I was told they would fix it- dropped off a week later, they called and said they would not fix- it was cosmetic… also said it would not affect the function of the radio or apps.. 3 months later- radio would shut down as it please, blue screen of death.. Now we are at the point my seat warmers come on when they want. Navigation doesn't have a clue.. And it randomly calls people- I turn it off- it turns itself back on— my biggest concern is the timing started 3 months after purchase and the seat warmers this is dangerous- not to mention I was lied to! I am surprised there was not a recall- there are negative things about this all over the internet.. Obviously this is a known problem with this the 2018 screen. They keep attempting to put it through my extended warranty- they say no also.. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 14, 2022 |
| State | AR |
| Description | The display monitor at the front dash is delaminating and has progressively gotten worse. You could see a clear line where there was a start of separation in the screen, that has spread to a large portion of the screen. This causes the screen to apply pressure against itself, pressing buttons on its own and taking actions not wanted by the driver. I've had it close out gps while driving through a busy city. It has called 911 when I had my phone connected. It has turned the heated seats on and off and adjusted the air settings. I cannot use hands free options. This is a major distraction while driving and you cannot even turn the monitor off due to it turning itself back on. This is a safety hazard and a quick google search will show that this is a common problem! |
| Category | Electrical System |
| Date | Jul 12, 2022 |
| State | IL |
| Description | Infotainment screen turning itself on and changing displays without interaction distracting the driver. Jeep says there is no safety recall so they are unable to do anything to help without requiring me to purchase a full new radio unit for nearly 00. |
| Category | Electrical System |
| Date | Jul 11, 2022 |
| State | IL |
| Description | Infotainment center touch screen randomly switching screens distracting the driver, and making it difficult to access controls for the safety features in the settings due to random phantom clicks on the screen. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 10, 2022 |
| State | PA |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? - main infotainment screen. Yes, it's available for inspection. How was your safety or the safety of others put at risk? - the screen is delaminating at the top left corner and moving across the screen. Eventually it will prevent me from using the touch technology on the screen appropriately, not allow me to visibly see the backup camera, and activate features I didn't select. Has the problem been reproduced or confirmed by a dealer or independent service center? - I told the dealer when I was there and they said my only option was to replace the whole unit out of pocket. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - no. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - no. |
| Category | Back Over Prevention: Warnings, Electrical System |
| Date | Jul 09, 2022 |
| State | TN |
| Description | 8. 4 inch screen in jeep is ghost touching buttons switching from different settings automatically. Screen will turn on and off different features automatically to include back up camera, climate control, radio and bluetooth. This is a safety concern because it requires me to constantly turn on and off settings that it is automatically switching between. I have yet to take the vehicle into a dealer but have talked to the dealer and jeep customer service and they are aware of the issue due to its frequency. The vehicle has not been inspected yet but problem is common and dealer and manufacturer are aware of the issue from the many different cars with the problem. Prior to the screen automatically activating different features the screen had began to delaminate. |
| Category | Electrical System |
| Date | Jul 06, 2022 |
| State | MI |
| Description | Touchscreen is delaminating on the uconnect system. |
| Category | Electrical System |
| Date | Jul 05, 2022 |
| State | TX |
| Description | The entertainment center screen is becoming delaminated and has randomly activates a touch, causing the screen to switch rapidly through different menus without anyone physically touching it. This causes a severe distraction when driving and renders the screen unusable (which is not just entertainment, but also contains navigation, climate control, hands-free information, etc). |
| Category | Electrical System |
| Date | Jul 05, 2022 |
| State | DE |
| Description | Radio changing stations on own and clock glitching!! Asking for you want to change with constant glitching!! |
| Category | Electrical System, Lane Departure: Blind Spot Detection, Vehicle Speed Control |
| Date | Jun 29, 2022 |
| State | OH |
| Description | The uconnect display on my vehicle is phantom pressing buttons, going to different screens, turning things on and off as I drive. Yesterday, I was put in a extremely unsafe situation with my vehicle where the uconnect screen turned off my blind spot detection. I was unaware until I attempted to merge into another lane and hit another car!!! I called uconnect and jeep and they told me they won't do anything because I'm not the first owner of the car and that it can't be replaced but for 1,000 of dollars. I feel like this should be repaired by courtesy because this is a safety issue. |
| Category | Electrical System |
| Date | Jun 28, 2022 |
| State | CA |
| Description | The screen on the infotainment system starts starts clicking randomly by itself, causing a huge distraction while driving. It started three years into ownership of the vehicle, which I purchased brand new, when I noticed a bubble and occasionally would click random buttons by itself. The bubble is now bigger and the random clicks happen 100% of the time as soon as the car is turned on. It will randomly call people, or change my location while using the navigation, which I have to click the relocate button. This will go on forever until I turn off the screen, therefore I have to use my phone. There are plenty of complaints from other jeep users with the same issue. The cause is the screen adhesive delaminates. This is a huge safety issue that needs to get fix asap. Unfortunately, jeep charges a lot of money to replace a defective unit. |
| Category | Unknown Or Other |
| Date | Jun 26, 2022 |
| State | DE |
| Description | My radio has failed just 4 years 2 months after purchase. It skips all over the place and then the navigation comes on without me engaging it and it is a huge distraction when I am trying to concentrate on the road. I bought this vehicle brand new!!! Now I'm scared to death driving it with all these distractions especially on a very busy highway. |
| Category | Air Bags |
| Date | Jun 24, 2022 |
| State | IL |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that while driving at 70 mph, she rear-ended another vehicle. The air bags did not deploy upon impact. The contact hit her head and her left leg on the steering wheel. The other driver was treated at the scene for unknown injuries. The contact sought medical attention at the hospital; no injuries were treated. A police report was filed. The contact was instructed by the police officer that she was able to drive the vehicle home; however, several warning lights appeared on the instrument panel. As she attempted to resume normal driving, the vehicle downshifted upon the depression of the accelerator pedal; she then pulled over and had the vehicle towed to her home. The next day, the vehicle was initially towed to an independent mechanic; but was then towed to a second independent mechanic by her insurance where the vehicle was deemed a total loss. The manufacturer was notified of the failure and an investigation was performed on the vehicle; the investigation concluded that since the brakes were depressed, the vehicle was not traveling at a rate of speed for the airbags to deploy. The failure mileage was approximately 24,000. |
| Category | Electrical System, Unknown Or Other |
| Date | Jun 23, 2022 |
| State | SC |
| Description | My 2018 jeep grand cherokee stirling. My radio screen is changing songs/station and calling people on its own. Infotainment issue. |
| Category | Electrical System, Seats |
| Date | Jun 21, 2022 |
| State | CA |
| Description | Screen first started delaminating after 2 years / 18000 miles, but remained functioning so didn't act at the time. This week (3. 5 years / 31000 m) while on a roadtrip the touch screen started randomly 'pushing' options on the screen. It started heating the seats, dialled 911 and started changing the navigation, all while I was on the highway with no way to exit. Had to make an emergency stop alongside the highway where it was not safe to stop but could not disable the screen or stop it from dialing random phone numbers. Had to break off my vacation and turn back home. Car is now in the shop (jeep kearny mesa san diego) for diagnosis. Service specialist tells me it could be a 3000 dollar repair out of pocket. I bought this car new at this dealership, but if this is not covered I'll not buy fca again. |
| Category | Electrical System |
| Date | Jun 18, 2022 |
| State | MD |
| Description | The radio/phone/climate control display is de-laminating, and I'm starting to get "ghost" presses which can accidentally make phone calls, adjust the climate control, etc. This can cause distracted driving. This is being reported widely online and dealerships are aware of the issue. Https://www. Jeepgarage. Org/threads/display-screen-starting-to-delaminate. 224391/ https://www. Jeepforum. Com/threads/uconnect-delaminating. 4439701/ |
| Category | Electrical System |
| Date | Jun 17, 2022 |
| State | VA |
| Description | My jeep grand cherokee (2018) unlimited has a screen delamination issue where underneath the lcd screen there's a liquid leaks out causing phantom touches on the screen resulting in various apps and settings get opened and changed. This seriously caused safety issues as the settings get changed and distract the driver. Random phone calls would be placed, map settings would change and redirect. I have researched on various jeep forums and there are also multiple cases of jeep owners who encounter similar issues. This is a safety concern and jeep should issue a recall to fix the issue. I also believe this is an issue across multiple products from fca. Here are the links to issues being reported by jeep owners: https://www. Jeepgarage. Org/threads/display-screen-starting-to-delaminate. 224391/page-11#post-2021336035 https://www. Jeepgarage. Org/threads/radio-screen. 236450/#post-2021335380 https://digitizerdepot. Com/blogs/posts/delamination-and-bubbling-peeling-of-8-4-uconnect-touch-screen-is-a-major-problem-on-chrysler-dodge-jeep-and-ram-vehicles https://www. Jeepforum. Com/threads/uconnect-delaminating. 4439701/ https://www. Ramforum. Com/threads/8-4-uconnect-touch-screen-delaminating. 162663/ thank you for your reading and understanding. This is frustrating as jeep ignores such a widespread issues, especially this is a safety concern. Joe |
| Category | Seats:front Assembly:head Restraint |
| Date | Jun 16, 2022 |
| State | NY |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that while seated in the driver's seat with the engine off, the driver's seat headrest deployed without warning. The contact was struck in the head by the headrest but was not injured. The contact called the dealer and was given an appointment for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000. |
| Category | Unknown Or Other |
| Date | Jun 10, 2022 |
| State | MD |
| Description | Digitizer malfunction almost caused an accident. While driving down the highway it turned the radio on full blast, started calling random people, playing games. It wouldn't respond to driver input. Nearly caused an accident as I was so startled by the loud noise, then scrambling to try to turn it off. Now all hands-free functions have to disabled because I have to keep uconnect unit and bluetooth turned off. I've researched online and find likely caused by screen delamination, and that it's happening to many people - sor 997163 |
| Category | Electrical System |
| Date | Jun 09, 2022 |
| State | RI |
| Description | While driving on highway climate control temperature kept switching, and would not allow me to put defroster on making visibility increasingly difficult. Also the vehicles screen will randomly display the backup camera while driving at high speeds. This is all due to a known lamination issue with this model jeep. |
| Category | Unknown Or Other |
| Date | Jun 07, 2022 |
| State | MD |
| Description | When I brought the vehicle to florida the screen on the navigation system delaminated. It causes the navigation screen to make random phone calls when it's turned on and it also will not display the navigation map in a way that is usable. It is a defect caused by the heat- there were no issues until I brought the car to fl. Additionally, when it's cool outside, the system can be used even with the screen being delaminated. But as soon as it heats up it is not usable and actually is dangerous because the random phone calls while driving is very distracting. |
| Category | Electrical System, Unknown Or Other |
| Date | Jun 06, 2022 |
| State | SC |
| Description | About a week ago my screen started pushing/clicking/changing screens by itself. The screen is going crazy, switching calls, randomly calling people, scrolling through contacts, pushing buttons all over the place, changing songs, turning seat warmers off and on. I took this to my dealership and they confirmed it was a defect in the radio and to replace it would cost me over Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Unknown Or Other |
| Date | May 31, 2022 |
| State | SC |
| Description | The screen display spontaneously jumps around erratically as if you are touching the screen. Others have reported this as screen "delamination". Without warning and not touching anything else in the vehicle the screen jumps radio stations, from am to fm to sxm, or changes the temperature controls, flips through the applications screens, and has even shown the backup camera while driving. It is random, and therefore not able to recreate. The vehicle has not been inspected by anyone. The only "indicator" was a corner of the display looking like a protective layer was peeling off within a year or so of purchase. This area has continued to grow from the upper right of the screen downward and to the left. Perhaps better explained by picturing water seeping through under glass. Car was purchased in fall of 2017. It is extremely distracting while driving as radio stations change quickly as what is being displayed jumping all over the place. I |
| Category | Unknown Or Other |
| Date | May 31, 2022 |
| State | GA |
| Description | The radio screen is constantly blinking on and off, making phone calls through my connection with my phone - without being prompted, and flashing constantly turning the audio on and off, adjusting the seat controls, adjusting the audio volume. I am unable to power it off, because it turns itself back on. It's extremely unsafe and distracting to the driver. Every electronic thing in the car is controlled through this and I am unable to control it at all. This is all called by the delamination of the screen, a known problem to jeep, and I have reached out to them with concerns. They are unwilling to voluntarily recall or repair or replace the radio. I have almost had multiple accidents while trying to power off the loud, flashing, problematic screen - not to mention that I am unable to control the seat and temperature controls, among other things. |
| Category | Electrical System:software, Engine And Engine Cooling:cooling System |
| Date | May 24, 2022 |
| State | TX |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated while driving approximately 45 mph, the engine was overheating. Additionally, the check engine warning light illuminated. The vehicle was taken to the local dealer and the contact was notified of a failure with cylinder #5. The vehicle was repaired. The contact stated that the vehicle operated as needed; however, the sensor software update failed to perform as needed. The manufacturer was notified of the failure. The approximate failure mileage was 86,000. |
| Category | Electrical System, Unknown Or Other |
| Date | May 19, 2022 |
| State | NY |
| Description | The uconnect system is malfunctioning. This seems to be a manufacturing defect, which is known to be quite common in chrysler vehicles. The problem causes their navigation system to be inoperable, the system to dial 911 voluntarily, the back up camera to be inoperable at times, the climate control to be inoperable as well as various other issues which have become a safety hazard while operating the vehicle. The problem has been reported to the dealer as well as well as confirmed by the dealer. |
| Category | Exterior Lighting |
| Date | May 17, 2022 |
| State | IL |
| Description | Beam from headlight bulb causes headlight lens to deteriorate and turn foggy |
| Category | Engine, Power Train |
| Date | May 14, 2022 |
| State | GA |
| Description | The vehicle stalled while driving on a busy road. It sounded like it couldn't shift gears. It also accelerated once I tried to move it to a safer location on the side of the road. It was very scary not knowing if I could get out of the stalling situation in the middle of traffic. The unexpected acceleration upon trying to park it safely was also terrifying. |
| Category | Unknown Or Other |
| Date | May 09, 2022 |
| State | CA |
| Description | The uconnect/infotainment screen is delaminating, causing 'ghost' and random changes to the the hands-free functionality while driving, overriding driver selections and causing potentially unsafe driving. This delaminating is a known issue, but is being ignored by jeep/fca. |
| Category | Unknown Or Other |
| Date | May 09, 2022 |
| State | OR |
| Description | When driving the screen keeps going to clock settings, when using navigaition, radio, or anything. Apparently the screen lamination is separating and causing the screen to freak out. No amount of tapping or restarting helps. |
| Category | Unknown Or Other |
| Date | May 06, 2022 |
| State | VA |
| Description | Radio is randomly accessing stations, backup camera came on while driving, seat heaters engaging on their own. Last night was the last straw when it dialled 911 automatically... |
| Category | Exterior Lighting |
| Date | May 03, 2022 |
| State | SC |
| Description | The center 8. 5" information/entertainment touch screen is delaminating. The delamination is creating "ghosting" of the system causing cycling through various screens and applications. This is very distracting and dangerous by removing eyes off the road to see what is happening. If navigating with built-in nav or via external (apple play), the ghosting changes destinations, cancels navigation and/or changes displays. When occurring at key turn points, diverts driver focus from the road to the screen. If they system is in radio, the ghosting will cycle through every radio station randomly, distracting from the road and creating distracting noise/sound. I have mentioned this to two separate jeep dealers. They state it occurred out of warranty and it will cost me over 00 to fix it. I am on a jeep forum where this is happening to many other 2018 8. 5" touchscreen systems. |
| Category | Electrical System |
| Date | May 02, 2022 |
| State | NC |
| Description | The jeeps radio failed that controls safety features in the vehicle this was caused by a delaminating touch screen. The touch screen would select options on its own including safety and driving settings due to this defect. It is widely posted about in 2018 jeep grand cherokee vehicles with this display. Mopar customer support denied the claim to reimburse me for the radio because I was not the original owner. As the second owner, ive been put in a financial loss for a 1,000 dollar radio that controls all the safety features in the vehicle. |
| Category | Electrical System |
| Date | Apr 26, 2022 |
| State | PA |
| Description | Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. Jeep customer care says the only option is for owners to pay Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Electrical System, Unknown Or Other |
| Date | Apr 25, 2022 |
| State | MO |
| Description | Touch screen in jeep is delaminating. The delaminating has now caused the screen to malfunction. The screen is unusable and continues to cycle on its own through different stations, different calls, the seat controls, the back up camera (which is very disorienting on the highway) and through the apps. |
| Category | Unknown Or Other |
| Date | Apr 25, 2022 |
| State | VA |
| Description | Uconnect system screen is manually making phone calls, switching on and off rear camera, changing settings, constantly switching back and forth as if someone was making changes. Unable to use the uconnect system at all now, this has been getting worse since starting and now I have to turn off the entire system to drive. |
| Category | Unknown Or Other |
| Date | Apr 21, 2022 |
| State | NJ |
| Description | I bought my car used last year with a small bubble on the uconnect screen. Jeep is aware of the problem and called it delamination. I am not worried about the aesthetics, but it is not safe. I am assuming that the pressure built up between the screens causes the "buttons" to act like they are being pressed and the screen is turning features on and off on the car. It changes radio stations, turns the seat warmers on which I can not turn off and it gets to hot, and my main worry is it is going to hit the emergency services button when there is not an emergency. There is no way to disable the screen. It is not safe and very distracting while operating the vehicle. I called chrysler/jeep and they are aware of the problem but will not call in a "good will warranty" because I bought the vehicle used. I researched the internet and this affecting many consumers in many makes and model years. The repair is costly. I am writing hoping that a recall is issued because driving while you car is turning functions on and off is distracting and dangerous. I appreciate any help you may offer. |
| Category | Electrical System, Unknown Or Other |
| Date | Apr 06, 2022 |
| State | IN |
| Description | Electronic radio unit constantly flips around to different areas beeping all the time. I think it is called phantom touches. It will change radio channels, affects climate control by turning up heat to 82 degrees, turns on backup camera while driving down the road at 70 miles an hour, constantly changes radio stations, doesn't allow you to use navigation system, plus many other things. I believe this is a known issue as I have seen many complaints on the internet and my dealership also has customers complaining about their cars. I have also made my dealership aware of the issue. They say there is nothing they can do as there has been no recall. There needs to be a recall on these as it is very dangerous to be driving when these things are occurring. Very distracting and you are unable to do anything about it. Sometimes you have to pull over and shut the car off and turn it back on to see if you can correct it but many times it keeps on doing the same thing. |
| Category | Unknown Or Other |
| Date | Mar 24, 2022 |
| State | FL |
| Description | The vehicle's lcd screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to attend to the incessant beeping and issues related to ac/heat, navigation or radio (volume, etc.). This appears from dodge/chrysler forums to be an issue among a large group of dodge/chrysler year model 2018 owners. |
| Category | Electrical System |
| Date | Mar 21, 2022 |
| State | WA |
| Description | The battery under my passenger seat caught on fire. The car was completely turned off and parked in my driveway. When I went to leave I opened the car door and black smoke was rolling out. 30 minutes prior I drove the car and there was no warning lights or issues. It was driving like normal. The car is currently being inspected by jeep and my insurance. My husband and I's safety would have been at risk if we did not catch the fire as soon as we did, not only our lives but it could have hurt our neighbors who live close. As we were outside working when the fire started you could not smell or see the smoke coming out of the car. |
| Category | Electrical System |
| Date | Mar 18, 2022 |
| State | CA |
| Description | The uconnect8. 4" radio touch screen has started to delaminate causing the radio and other controls such as the seat heaters and air conditioning/defrost controls to act erratically casing a distraction while driving the car. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 12, 2022 |
| State | PA |
| Description | The touchscreen on our jeep has begun malfunctioning in ways that st dangerous and distracting. A staff member dealer service center and the electronic store with whom we discussed it said that this was a common problem with this car. But it is not covered by the limited warranty at this juncture and will be over 1200 dollars with labor. It seems more like a defect. Particularly in humid or times when there is a change in temperature, the touch screen begins self triggering, acting as if it's being rapidly and randomly pressed hundreds of times, triggering screen functions, dialing actual calls, changing radio stations, changing climate temperatures, turning on seat heating, etc. This is very distracting while driving. In addition it means that the climate controls on the car cannot be used. It appears that the touch screen glass has slightly separated from the underlying screen in the right upper quadrant, but it's hard to tell. If this is happening on many jeeps, it is a manufacturing issue and there should be a recall. |
| Category | Unknown Or Other |
| Date | Mar 10, 2022 |
| State | CA |
| Description | The a/c evaporator was leaking refrigerant. Have had issues 4 times already and have taken it to the dealership to have it repaired. The aspiration of refrigerant is dangerous. This began after one year of owning the vehicle at 8k miles. |
| Category | Electrical System |
| Date | Mar 09, 2022 |
| State | CA |
| Description | The component that is malfunctioning is the film behind the uconnect screen delaminating making the screen difficult to read in that area. Ensuring that the right screen icon/button is being pushed is made difficult because the screen is affected. This draws my attention away from the road in order to use the screen/the icons in the upper left corner. The problem has been confirmed as a known issue through uconnect and the jeep dealership and there has been a service bulletin put out for this issue (per reporting of representatives of each of the aforementioned). Uconnect reps have stated they get calls regarding this regularly. Multiple instances from other jeep/chrysler consumers can be found on online forums. The component has been inspected and delamination was confirmed at the dealership. Due to the cost of the repair, I can not financially address this issue at this time. There are no warnings or messages related to this issue. |
| Category | Service Brakes |
| Date | Mar 09, 2022 |
| State | NH |
| Description | Car was parked on a slight hill and was turned off, car then rolled about 2 feet down the driveway. Car did stop on it own luckily. Incident was captured on home surveillance camera. Vehicle has not been checked by a mechanic. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 07, 2022 |
| State | TX |
| Description | The radio continues to turn on and off by itself. Attempts to make phone calls when nothing was dialed. Gps turns on and off when it is not being utilized. Air and heat turns on and off when not being utilized. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 28, 2022 |
| State | PA |
| Description | The touchscreen that controls heating/air/radio/backup camera/etc... Is going haywire during driving the vehicle. This causes major distraction as it is flipping to one control to the next, changing the climate controls switching the navigation system and radio stations all while driving. There is no way to turn off the touchscreen or keep it frozen so it continues to do this while the car is in use. There are no warnings and the operator is powerless to make it stop. |
| Category | Power Train |
| Date | Feb 18, 2022 |
| State | MO |
| Description | Transmission failed while driving. Had someone been behind me they would have hit me. It was towed to a dealer and through the extended warranty it was deemed a faulty transmission. There was no indication of an issue until it happened. Once the transmission failed the check engine light came on. |
| Category | Unknown Or Other |
| Date | Feb 18, 2022 |
| State | VA |
| Description | The uconnect radio system is no longer functioning properly and causing a safety hazard. The system controls the climate, music functions, navigation, and back up camera. The system problems began with randomly turning the system on and off. The screen then began having a "bubble" in it. Now it randomly changes the radio stations or inputs, turns the climate system on and off, repeatedly asks to adjust the clock, prevents the use of the back up camera, and beeps loudly each time. Once the system begins malfunctioning it keeps doing it over and over again rapidly and the driver is not always able to turn the system off. The constant beeping and flashing is a serious distraction to the vehicle operator. If the system will not shut off the operator has no way to stop the distraction. Contact was made with jeep who informed us to contact uconnect. Uconnect recommended we reload the software update which did not correct the problem. Our mechanic recommended disconnecting the battery overnight to reset the system. This worked for 24 hours and the problem began again. After researching this issue it appears to be in multiple other chyrsler vehicles. The level of distractions caused by this system could easily cause the driver to be distracted enough to cause a serious accident. This has been an ongoing problem for months and it continues to get worse. It most recently happened today. |
| Category | Electrical System |
| Date | Feb 14, 2022 |
| State | RI |
| Description | Uconnect 8. 4 has severe delamination causing bubbling and glare on the causing problems with reading the navigation map. Causing potential accident and distractions |
| Category | Electrical System |
| Date | Feb 02, 2022 |
| State | VA |
| Description | My radio-touch panel system worked fine up until I approached the 3rd year of ownership when I received a download directly to the vehicle and immediately after that the touch screen control panel went haywire. I find it convenient that this happened so close to the manufactures warranty being up. The download was sent directly to the car by uconnect. The jeep dealership told me without looking at it that it would be a 00 to replace plus an inspection into the problem cost of like 0. They said it was a common problem and that it was not covered and that I had to leave it. I could not do that at that time, I was going on a trip. The touch panel causes "phantom touches†while driving the jeep. The most common problem is repeatedly asking for the clock date/time input regardless if you try to close it out, it comes back and does not allow you to use the other components of the touch screen. It is extremely distracting and it beeps repeatedly over the radio or phone usage, keeping you from being able to concentrate on anything but the rapid beeping and flashing on the screen. Sometimes I cannot even make calls because the phone system will not work, or it will randomly call people in my contacts without me touching the phone or the touch screen. It is startling to a driver when a phone starts calling random contacts and you push the red hang up button and it does not work. This system controls literally everything (radio, heat, ac, defrost, phone usage, navigation system) and can be very distracting to the driver while driving. I bought this vehicle for the sole purpose of it's great safety review (at that time) and in my experience, it has been anything but safe. |
| Category | Electrical System:body Control Module/bcm, Exterior Lighting, Interior Lighting |
| Date | Feb 02, 2022 |
| State | NC |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver's side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; cloninger ford (511 jake alexander blvd s, salisbury, nc 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000. |
| Category | Electrical System |
| Date | Jan 31, 2022 |
| State | NY |
| Description | I own a 2018 jeep grand cherokee and the screen is delaminating and calling random numbers on my phone along with pressing random buttons on the screen when it is connected to bluetooth. This is a hazard because it takes my attention off the road to try to hang up on the calls and fix the screen. Jeep knows about this problem and refuses to fix it or call a recall. It is a problem that is going on with chrysler jeep dodge models 2018 and on. This is a safety hazard that could result in a crash caused my this electrical malfunction. Many jeep owners ive spoken too have this problem also right out of the factory. This was something that is the manufacturer issue and should not be pinned on the customer to replace or fix for a steep price. The customer should not be responsible for this. I have not done anything to the screen to make it delaminate I don't even touch it. Thus demanding a recall be issued to fix this dangerous problem. |
| Category | Electrical System |
| Date | Jan 28, 2022 |
| State | OH |
| Description | Touchscreen is delaminating..... When this happens I have no control over the defrost which poses a serious safety hazard while driving. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Jan 28, 2022 |
| State | MS |
| Description | There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the tipm. The vehicle intermittently refuses to start. The integrated fuel pump relay in the tipm fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the tipm issues, the digitizer of the factory radio/navigation system has delaminated from the lcd screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the nhtsa to get jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do. |
| Category | Electrical System |
| Date | Jan 28, 2022 |
| State | OH |
| Description | 2018 jeep grand cherokee radio touch screen erratic operation touch screen unresponsive at times cannot control hvac controls to defrost windows creating a safety issue |
| Category | Electrical System |
| Date | Jan 21, 2022 |
| State | MO |
| Description | Delamination of the touch screen control panel. Corner began with a small air bubble and proceeded to spread across the top and towards the bottom along the edge. Causes "phantom touches". Most common symptom is repeatedly asking for date/time input regardless if you try to close it out. It will beep repeatedly. One time the system reset itself while driving after a session of these "phantom touches". This system controls literally everything and can be very distracting to the driver while driving. Even with the 5k gold dealer warranty this is not covered. Chrysler was zero help. I see many complaints of the same exact description online. We have had this vehicle for 8 months and it's already an issue every few months. Now we are expected to shell out Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Electrical System |
| Date | Jan 18, 2022 |
| State | AR |
| Description | My jeep grand cherokee is having an issue known as "screen delamination". This is the radio unit and it causes "ghost touches" to happen all the time. I have done a lot of research on this issue, because jeep will not replace the faulty unit, because I am not the original owner of the vehicle. I contacted jeep and they told me they will not open a case for me since I was not the original owner. There are several jeep boards where owners are having the same issue. This issue causes the radio to change stations on its own, make phone calls by itself, change the settings in the system, control the ac functions. All this happens when no one is touching the screen or anything. I feel like since there have been so many complaints about this, that jeep, dodge, chrysler should replace these units. |
| Category | Electrical System, Structure:body, Unknown Or Other |
| Date | Jan 15, 2022 |
| State | CT |
| Description | Hi my safety issue on my 2018 jeep grand cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse danny |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Jan 13, 2022 |
| State | IL |
| Description | Driving about 45mph down the road and car in front of me suddenly stops. I immediately hit the brakes and had plenty of space to stop but truck wouldn't stop and brake pedal went all the way down to floor and I rear ended the car in front of me. It wasn't snowing, raining nor was the road wet but it was a cold day. Not sure why it didn't stop looking back on it felt like if there was air bubbles in the brake line which caused a delay in stopping, also remember feeling antilock brakes engaging and automatic emergency stop not braking for me when I was close to other vehicle. |
| Category | Seats |
| Date | Jan 02, 2022 |
| State | CT |
| Description | The headrest popped forward unexpectedly and hit my husband in the head. |
| Category | Electrical System, Unknown Or Other |
| Date | Dec 30, 2021 |
| State | MI |
| Description | Instrument panel/ main display screen is delaminating. Causing inability to use navigation, seat heaters, uconnect, apps or set any presets, media, radio or any other item from main display. Safety features from main menu are inaccessible, navigation is impeded at any moment and use of screen is unpredictable. |
| Category | Exterior Lighting |
| Date | Dec 30, 2021 |
| State | GA |
| Description | The turn signals in the front headlights have a known wiring issue and stop working. The unit is all one part, non serviceable and you have to replace the entire headlight assembly at 55. This causes a significant safety risk to everyone on the road as you are not able to notify your signals/turns. The problem has been reproduced by the dealer, I also have video evidence as well as several others who have complained on the online forums. It has been inspected by the dealer and confirmed it was broken. No notifications that it is broken but the dash board will intermittently flash that a bulb is out. First appeared a several months ago and has become more prevalent and frequent recently. |
| Category | Electrical System, Structure:body, Unknown Or Other |
| Date | Dec 27, 2021 |
| State | GA |
| Description | The radio is glitching. It's pressing buttons on the touch screen and I'm not touching the screen. |
| Category | Electrical System |
| Date | Dec 21, 2021 |
| State | CA |
| Description | I purchased the vehicle new and it now has 29500 miles on it. The screen for the navigation (which controls stereo, climate, phone, and everything else) started delaminating. When the screen starts doing phantom touches it is very distracting to the driver. Also, as the glue melts, it leaks onto the wiring of all the components under the screen including the ac, all the parking sensor and traction control off controls. |
| Category | Electrical System, Seats, Unknown Or Other |
| Date | Dec 21, 2021 |
| State | SC |
| Description | My 2018 jeep gc has the delaminating screen it has 88,000 miles & I was told since I am not the first owner it's not going to be fixed. Hard to believe I paid ,000 for a vehicle with everything to be reduced to having nothing. The screen gets very hot & sticky stuff melts onto the console!! Once a screen comes up about clock settings then nothing can be accessed. The preset radio stations randomly & constantly change, the temperature goes from hot to cold, it switches from xm to regular radio, it saves favorite songs & artists, seat warmer comes on & you cannot turn it off or down, when starting the vehicle it randomly makes phone calls from the recent list or calls the first person in my contacts list. (she is used to it, I now have to text her if I really want to call her) it beeps constantly, when trying to use hands free phone calls it switches itself to the phone and back to the car over & over & constantly hangs up the screen randomly changes to the rear camera so your whole screen is you looking behind your vehicle it constantly switches where the air is blowing from the floor to the face to the windshield back to the floor then the face then the windshield and I have asked for help from service & the dealer but nothing they didn't even return my call. I have written letters & called every number including chrysler cares (case# 81357273) but no one will help. When I ask why because I am the second owner they won't fix it & they say it's company policy. So if I was the first owner they would fix it under chrysler good will. It's been a year. Very disappointed in chrysler & jeep. After I purchased mine a co-worker purchased one & my son but I will never recommend jeep again. How is a defect the first, second, or third or twentieth persons fault? The company policy excuse is just their way of not having to fix it. I wish I would have sold it back to them when they offered after covid started. I asked my family to sue if I get hurt I have documented it all!!! |
| Category | Electrical System |
| Date | Dec 21, 2021 |
| State | CA |
| Description | At less than 30,000 miles, the jeep grand cherokee's touch screen display malfunctioned and began acting on it's own. The primary issues that I have used and been impacted by are the system changes radio stations and inputs and changes destination points on the gps, without selection from the driver or any occupant. These are both audio and visual changes that occur sporadically and are extremely distracting and call for the driver's attention to attempt to remedy the defect while driving. If the driver is following the navigation but then the screen changes to other displays and information, this conflict can easily cause a crash on top of being a nuisance. I have read several other similar complaints that seem to be going unaddressed by the manufacturer and are being identified as "delamination" of the vehicle's display unit, which houses information, entertainment, navigation, and other other digital/automated controls. |
| Category | Equipment:electrical:infotainment |
| Date | Dec 17, 2021 |
| State | AR |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that the infotainment screen had begun to delaminate which had rendered the screen inoperable. Due to the failure, the contact could not use the front or the rear defrosters. The contact had taken the vehicle to a dealer where he was given an estimate for the repair. The manufacturer was also notified of the failure and was referred to nhtsa for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000. |
| Category | Unknown Or Other |
| Date | Dec 16, 2021 |
| State | NC |
| Description | My screen in the truck is constantly touching other functions on the screen. It's a safety hazard because I can only use the navigation for 2 mins and then I have to try and fight with the screen so that it can stay on navigation. It reroutes me. Turns on the heated seats, mess with the settings and etc. It's the stock radio not aftermarket. I seen multiple complaints regarding this matter. |
| Category | Fuel/propulsion System |
| Date | Dec 11, 2021 |
| State | PA |
| Description | Sometimes when I try to fill the gas tank on my 2018 jeep grand cherokee overland, it acts like it is full and will keep tripping the safety in the gas pump nozzle and shut off the gas flow. It acts randomly at the same or different gas stations without any warning. Occasionally gas will spray out of the tank, risking my safety and the safety of others near the pump. The only way I can fill the tank when this happens is to turn the nozzle sideways and fill it very slowly. I have checked a car complaint site on the internet and found numerous complaints about the same problem, dating back to 2018. |
| Category | Vehicle Speed Control |
| Date | Dec 09, 2021 |
| State | FL |
| Description | Afternoon 28/11/2022. On i275 north near exit 50. Tha cruise control turned on and the car started speeding up. I almost ran into the back of a truck in front of me. I applied the brake and the cruise control turned off. Also the radio won't stay on station and occasionally the seat heaters come on by without touching any controls. |
| Category | Electrical System |
| Date | Dec 06, 2021 |
| State | AL |
| Description | The infotainment screen is delaminating and the digitizer is separating from the screen. Where separated, the screen prompts the driver to change settings, arbitrarily changes settings, or changes radio settings and renders the screen unusable. The driver is unable to adjust important settings on the vehicle and sometimes has to turn the screen off totally which renders the backup camera useless. The constant prompting to change settings or arbitrarily changing settings or making unwanted phone calls is distracting to the driver and draws his attention from driving. I have contacted fca(jeep's parent company) and they are aware of the problem but have declined to address it. |
| Category | Electrical System, Unknown Or Other |
| Date | Dec 02, 2021 |
| State | TX |
| Description | Our 2018 jeep grand cherokee which has less than 16,000 miles has developed an unusual problem. The uconnect screen console with radio will no longer stay on any station, instead it jumps from station & goes from xm, fm, to am, all on it's own. Others have reported rear canera locks up, stalling has occured, bluetooth phone connection begins making calls fron the contacts list and seat warmer & cooler go on & off. Jeep is aware of these problems & more. Jeep & our dealership says they are aware of these problems. They say it is caused by delamination, that is the glue used to mount the screen & cosole is melting and dripping down on connections on the moterboard causing much erratic behaviour. This collection of problems is certainly a safety issue. However, at this time jeep has not set a recall. It looks as though jeep has decided to just stick it to their loyal customers and let them pay up to $ 2,000 for replacing the console. Jeep offers a two year warranty but I am unable to find out if these problems have been addressed or are we getting another screen & console with the same problems. I am trying to find a way to contact jeep directly but having no luck so far. |
| Category | Engine |
| Date | Dec 02, 2021 |
| State | TX |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that while, driving at various speeds the vehicle stalled on multiple occasions. There were no warning lights illuminated. The pull over, shift to park, and restart vehicle message was displayed. The contact was able to restart the vehicle. The vehicle was taken to the local dealer and he was informed there were diagnostic trouble codes for the brake and accelerator pedal however, the mechanic was unable to determine the exact cause of the failure. The vehicle was not repaired. The contact was concerned about having an accident. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 37,007. |
| Category | Electrical System |
| Date | Dec 01, 2021 |
| State | WV |
| Description | The radio had a delamination issues cause if the screen to go haywire. If turned on the radio would automatically flip through all the settings on the head unit. From headed seats to navigation to music it rendered the entire unit unusable. It might as well came without a radio or navigation because it couldn't be used. |
| Category | Electrical System |
| Date | Nov 29, 2021 |
| State | CA |
| Description | The contact's daughter owns a 2018 jeep grand cherokee. The contact stated that the vehicle would not start. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle had been serviced under nhtsa campaign number: 18v332000 (electrical system, vehicle speed control) in november 2018. The failure mileage was approximately 57,000. |
| Category | Electrical System |
| Date | Nov 25, 2021 |
| State | OH |
| Description | 8. 4" uconnect lcd display is de-laminating, resulting in loss of system controls, backup camera and erratic behavior. This is distracting and can create a dangerous situation while operating the vehicle. |
| Category | Electrical System |
| Date | Nov 22, 2021 |
| State | OH |
| Description | The touch screen interface of the u-connect system on my jeep is delaminating from the screen behind it. This has resulted in bubbles forming in the screen and the system is now registering ghost touches on the interface. This is creating a very distracting and unsafe driving experience as the system constantly jumps around and flashes different screens while the vehicle is in motion. |
| Category | Engine And Engine Cooling |
| Date | Nov 22, 2021 |
| State | CA |
| Description | The contact owns a 2018 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact was placed on the waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Electrical System |
| Date | Nov 21, 2021 |
| State | CA |
| Description | The glue between the radio and the touchscreen melts and makes the radio perform phantom changes. This is a distraction to the driver and the cause a major safety issue. Also, as the glue melts, it leaks onto the wiring of all the components under the screen including the ac, all the parking sensor and traction control off controls |
| Category | Unknown Or Other |
| Date | Nov 17, 2021 |
| State | AZ |
| Description | The primary display used for the backup camera, radio functions, hands free mobile devices, climate controls, etc. Is delaminating which causes a potential unsafe situation. 1) while backing up the display causes a reflection that induces blind spots 2) button presses are missed or completely ignored which causes the operator, if it's the driver, a lengthy distraction thus leading to a potential safety hazard while operating the vehicle |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 12, 2021 |
| State | LA |
| Description | The screen that has all of the controls for my vehicle has starting what they are calling "delamination" to where it is separating and randomly pressing all kinds of buttons and making calls. It is turning on the rear camera, adjusting the temperature, radio station volume, and is constantly beeping. It is very dangerous and a huge distraction. If you press the button for the screen to turn off, it just turns it right back on because of the screen issue. I have reported this issue to the jeep dealership where I purchased the vehicle as well as directly to jeep manufacturer. Both indicated, as does a general internet search, that this is a well known issue occurring in these vehicles. When the radio starts blaring and the seat cooler turns on and a random phone call is made through bluetooth, this is incredibly dangerous and distracting to me as a driver. |
| Category | Unknown Or Other |
| Date | Nov 09, 2021 |
| State | MS |
| Description | My radio is experiencing delamination and I am able to get my vehicle serviced if needed. The delamination causes my screen to freeze and I am sometimes unable to control my air conditioning/heat and sometimes am unable to use my backup camera. When the screen freezes we have to unhook the battery just so the screen will go off. Most times I'm unable to do anything on the screen. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Nov 04, 2021 |
| State | TX |
| Description | When it rains, blindspot goes out along with passenger window function. |
| Category | Electrical System |
| Date | Nov 02, 2021 |
| State | SC |
| Description | Uconnect system constantly displays to change time. Not able to change time and the system constantly beeps while driving. Also it is obstructing the back up camera. Research online through jeep forums state this is a common issues with the 2018 jeep grand cherokee. Is this a recall or is a service bulletin available for this issue? |
| Category | Unknown Or Other |
| Date | Nov 02, 2021 |
| State | VA |
| Description | The lcd screen of the audio/navigation system is delaminating. This allowing the adhesive in the screen to leach to the bottom of the screen towards control points for several vehicle systems. This is a known issue with many fca product lines. Fca (mopar/stellartis) refuse to assist with repair for out-of-warranty vehicles. I think this is a safety problem as unexpected changes/activations of various vehicle systems may lead to driver distraction and/or error. There are no warning lights or alarms associated with the problem. I am the second owner of the vehicle and I noticed the issue a few days after purchase. |
| Category | Back Over Prevention: Rearview System Braking, Back Over Prevention: Warnings, Electrical System |
| Date | Oct 31, 2021 |
| State | NJ |
| Description | Uconnect screen is bubbling and delaminating. As a result it is causing the touch screen to act crazy. Back up camera will freeze and stay on screen even when not in reverse, radio will change on its own, clock setting will continue to flicker on screen, air and heat will randomly turn on and up. Entire touch screen will freeze and act up. |
| Category | Electrical System |
| Date | Oct 31, 2021 |
| State | PA |
| Description | The center 8. 4†uconnect touch screen /control panel's interface has delaminated with effectively makes the federally mandated back up camera and other vehicle systems inoperable. The delamination of the touch screen causes numerous issues including screen blanking out , back up camera failure , error messages for clock that consumes the entire screen display as well as random issues with apple car play and the oem navigation system. There is a highly distracting audible sound due to this failure /defect. This is a clear safety issue and is well documented as a common defect with 2018 grand cherokees in automotive forums and social media. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Oct 30, 2021 |
| State | MA |
| Description | I purchased my 2018 jeep cherokee right off the dealership lot in lynnfield ma in august of 2018. I then have had on going issues. Starting with strange squilling sound coming from back of vehicle,this was never found reason by technician but they replaced engine air filter jume 2020, then my heater wasn't working in dec. 2020, replaced motor blower with wheel, then may2021 my vehicle just shut down as I was driving on the highway to work at night no prior warnings beforehand, lucky no one was hurt towed in and no start and transmission was stuck no fuel pressure, dtc related and shorted fuel pump. Replaced module fuel pump level unit. Now just october 29,2021 my vehicle is not starting I jumped the battery and lights come on but vehicle won't start. Dealership I purchased vehicle from won't contact me back so I towed the vehicle to them and still no response. I'm very disappointed in jeep I don't feel safe or that my vehicle is not dependable and for all the money I keep putting into it I should have a dependable car. |
| Category | Air Bags |
| Date | Oct 29, 2021 |
| State | CA |
| Description | On october 23, 2021 my daughter and I got into our vehicle a 2018 jeep grand cherokee and as I started the vehicle the passenger side headrest deployed unexpectedly striking my daughter in the back of the head causing severe pain which ultimately turn to a very bad headache , this is the second occurrence of this issue the first being back in mid 2020 on the drivers side headrest which I also sustained a very intense blow to the back unexpectedly. I also filed a report on that incident with the nhtsa. This is not acceptable and I am almost positive that their are many people out there that have experienced the same issue but have not reported it! Now being there is no recall of this issue its not right for me or anyone to have to pay out of pocket for a clearly defective issue! This repair should be the jeep corporation and not the consumer perhaps I should look into some law firm for help on this matter! |
| Category | Unknown Or Other |
| Date | Oct 27, 2021 |
| State | TN |
| Description | Radio, is malfunctioning. Screen blinking all the time. Can not get to the control module, therefore can not get to controls, for heat, defrost ( which is safety issue) can't set back up camera. Very distracting while driving. Some of the features come on themself and you can not get them turned off. It is constantly taking your eyes off the road to focus on the screen to try to correct the issues. |
| Category | Electrical System |
| Date | Oct 25, 2021 |
| State | CT |
| Description | My 2018 jeep grand cherokee has encountered an issue that several thousand others have encountered. The uconnect screen delaminates and phantom-pushes buttons like heat, ac or changes apps like maps while driving. This is obviously a huge safety concern especially since I'm regularly driving children. I called my local dealership and they told me to contact the fca and open a case. They let me know that in many cases, the fca actually covered the cost of repair since they have it well documented that this is a safety concern. I called and they told me that my warranty ended 30 days ago and that this unless it becomes a recall will fall on me even though they have acknowledged that this is a safety concern. I unfortunately do not have the 00 in these times to cover the cost of repair for this manufacturers' defect and hope to be reimbursed at a later date. So now I am stuck with a defective safety compromising manufacturers' defect and no fix. God forbid something happens to me or my family because of this. |
| Category | Electrical System, Wheels |
| Date | Oct 25, 2021 |
| State | TX |
| Description | Problem #1: abs sensor malfunction on all 4 wheels causing vehicle to stall on the highway. I could not accelerate and the whole vehicle was jerking. Huge safety issue. Problem #2: the screen/radio/navigation system malfunctioned while driving. The volume was going up and down, it was calling contacts in my phone, turning on air conditioning and heater, turning on seat warmer and cooler, changing radio/ songs, disconnecting and reconnecting to different bluetooths. Also a huge safety issue, I had to pull over until it stopped. Massive distraction. |
| Category | Unknown Or Other |
| Date | Oct 23, 2021 |
| State | DE |
| Description | Issue is with uconnect screen that has a widely known issue of glue getting behind the screen and causing phantom inputs. Multiple issues start occurring with the screen that are very distracting while driving. Now my wife has to play with the screen to get the ac to work correctly and that's while driving. This has to be unacceptable because now you have a distracted driver have to deal with the screen but the fact everyone knows this is a defect of the device. From the dealership where I bought the vehicle to the uconnect support person who personally told me that this was ridiculous that the manufacturer has not been made to correct this even when they (chrysler) knows this. I understand that you do not deal with shady business practices but now this has become such an issue that I believe it leads to distracted driving. That is a safety issue and that needs to be looked into by nhtsa. Unfortunately we had been dealing with this issue for a while not know what it really was and when we took our vehicle into the deal we were outside of our extended bumper to bumper warranty. The repair we have been told will cost between 1500-2000 dollars. I find this to be unacceptable especially for such a young vehicle. Thank you for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 22, 2021 |
| State | AL |
| Description | 8. 4 uconnect screen is delaminating |
| Category | Unknown Or Other |
| Date | Oct 22, 2021 |
| State | GA |
| Description | Infotainment system-system works on its own. Changes radio stations and bands at will causing driver distraction. Changes temp/vent direction at will. Worst is that it has called 911 4 times while driving. Wont allow hands free calling or gps entry. I have 1st dealer appointment next month as it does not seem to be a priority to dealer. |
| Category | Electrical System |
| Date | Oct 20, 2021 |
| State | MI |
| Description | Back up camera failed to engage when I was in reverse and backing out of a parking spot. I came close to hitting a vehicle which was moving behind me. Once my vehicle was home, parked and turned off, the monitor screen remained backlit and became quite warm to the touch. No messages/warnings appeared in advance to indicate backup camera failure. I did contact our local jeep dealer and the assistant service manager took a report upon our insistence. The vehicle was 250 miles outside of the 36,000 warranty window. They would not even look at vehicle until appt. 8 days out. We researched online and found other owners of 2018 jeeps had the same issue and they solved it themselves by disconnecting the battery cables allowing the electric system to 'reboot'. We tried and it was successful. We were concerned not only about the safety of not having a back up camera engaged and working, but also about the continued warming of the dash area in a parked, turned off car. |
| Category | Electrical System:alternator/generator/regulator, Engine |
| Date | Oct 15, 2021 |
| State | WA |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated while driving 55 mph, the vehicle inadvertently stalled and lost electrical power. The message "check your transmission" appeared on the instrument panel. The contact stated he veered to the side of the road and was able to restart the vehicle after 20 minutes. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The vehicle was taken to a second dealer normandin chrysler dodge jeep ram fiat (900 capitol expressway auto mall, san jose, ca 95136) who diagnosed that the alternator and water pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times while driving with the vehicle becoming overheated. The vehicle was taken to a third dealer huffines chrysler jeep dodge ram plano (4500 w plano pkwy, plano, tx 75093) who could not determine the cause of the failure. The contact referenced nhtsa campaign number: 18v524000 (electrical system). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 13,500. |
| Category | Electrical System |
| Date | Oct 11, 2021 |
| State | OK |
| Description | 8. 4" uconnect display underwent delamination after only three years of normal use. The resulting "phantom touches" have made the safety functions integrated in the infotainment display un-useable. Dealership has failed to accept the factory defect of this product -- quote for repair is over Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Electrical System |
| Date | Oct 09, 2021 |
| State | FL |
| Description | The radio screen is delaminating causing causing ghost touching turning heated seats on air conditioning on or off and off and turning radio stations . It is a dangerous distraction. Almost caused accident due to distraction. |
| Category | Electrical System, Exterior Lighting |
| Date | Oct 08, 2021 |
| State | MI |
| Description | The car computer screen was malfunctioning and then failed. All internal system lights warning lamps and service messages appeared and continued flashing until the battery died. I am attempting to get a dealer to inspect the vehicle. Vehicle has intermittently run; concern there could be a fire. Vehicle has left me stranded. Symptoms of the problem were failures with the vehicle entertainment system. Software would not update. Radio would not hold stations and the gps showed the vehicle in a different area greatly distant from where it actually was. Took vehicle in for this service when the problems compounded. |
| Category | Electrical System |
| Date | Oct 06, 2021 |
| State | MD |
| Description | The 8. 4" infotainment screen has delaminated and is causing phantom button presses. Multiple functions are accessed via the infotainment screen (media, climate, comfort features, backup camera, etc) and the delimitation is creating a serious safety concern because the screen is recognizing phantom touches that are changing the radio, turning it up, turning on my backup camera, changing the climate, making phone calls, and so on. All of this occurs while driving. |
| Category | Unknown Or Other |
| Date | Oct 06, 2021 |
| State | MA |
| Description | The digitizer screen on the control panel delaminated, which causes multiple, repeated, continuous ghost presses. This is a problem because it makes all the features such as the rear camera and navigation unusable as well ad being extremely distracting. Also, the adhesive that bonded the layers is leaking, which might disrupt the electrical circuity. This could poses a serious safety threat if it affects the vehicle controls such as braking, steering, and acceleration. |
| Category | Unknown Or Other |
| Date | Oct 02, 2021 |
| State | TX |
| Description | The unconnect system has failed by delamination. My safety and those around me has been at risk due to the major distraction that the screen causes. When driving, the car will call people 20+ times, play music, switch stations, switch screens, change the navigation, and change the ac temperature. All of this occurs with me pressing nothing. This is extremely distracting when driving, especially on the highway as it constantly occurs. The dealership and company is aware as it is a major issue in chrysler/jeep cars. Not only are there many forums with the same issue, but customer service representatives have confirmed that this is a frequent issue. It occurred after the 3 year mark and the first symptom was part of the screen being less clear/bright. It has escalated to changing the car settings that are listed above. There is currently no recall for this safety issue. Customer service told me that not even corporate will fix this. |
| Category | Electrical System, Electrical System: Instrument Cluster/panel |
| Date | Sep 30, 2021 |
| State | SC |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated while driving 35-40 mph, the instrument panel board inadvertently engaged on its own turning the seat warmer on and increasing the air conditioner temperature. The contact also stated that the navigation system started malfunctioning and the vehicle was making phone calls independently while her phone was connected to bluetooth. There were no warning lights illuminated. The contact was able to continue to drive the vehicle however, the failure reoccurred several times while driving. The dealer was notified of the failure and advised the contact to take the vehicle in for diagnosis. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 44,000. |
| Category | Electrical System |
| Date | Sep 25, 2021 |
| State | FL |
| Description | The electrical system on the touch screen is overheating I'm assuming from the engine area causing malfunctioning of the screen,ac,heating and radio as well as bluetooth functioning. It is not safe for driving to have to deal with these issue while functioning the vehicle. |
| Category | Seat Belts |
| Date | Sep 23, 2021 |
| State | NY |
| Description | The rear right seat belt became unusable in august 2021. I bought the car in october 2017 and it only has 20,000 miles. The seat belt was fully retracted and stuck, which caused a major safety issue for my passengers, including my children. The dealership confirmed it the seat belt retractor was broken and needed to be replaced. The repair costed me 8, which was not covered or guaranteed by jeep. I would have thought that a critical safety part like a seat belt retractor that breaks at 20,000 miles, the company will cover it and recall other vehicles to check same and ensure that retractor systems are properly working. No crash or incident was involved, just normal use of the car. |
| Category | Electrical System |
| Date | Sep 22, 2021 |
| State | VA |
| Description | Radio screen delaminates causing radio functions change without notice, heated seats turn on without notice. Glue has started to leak down towards electrical connections and radio mother board. |
| Category | Unknown Or Other |
| Date | Sep 20, 2021 |
| State | KS |
| Description | The factory installed uconnect uaq 8. 4 inch screen (part no: 68306656al) is de-laminating. This started as just a "bubble" on the screen that wouldn't go away in the upper section around 45,000 miles or april 2021. It has since grown to span about an inch of the entire top of the screen. During this expansion of the "bubble" or de-lamination ghost touches started happening causing the screen and operation to jump around. This severity and portion of the screen experiencing these ghost touches has continued to grow. A potential safety issue exists as I was using the gps at one point and a ghost touch caused it to jump to another screen just as I was approaching an intersection looking at which way to turn when the screen jumped to another option and I diverted my attention from the road to the screen to get it back to the gps and find out which direction I needed to go. I have not taken my specific vehicle into a dealer/independent service center for verification because many of the same issues I've researched online and compared who have had this independently verified mirror the exact same symptoms/issues. |
| Category | Back Over Prevention: Rearview System Braking, Electrical System |
| Date | Sep 19, 2021 |
| State | PA |
| Description | The component I am reporting is the uconnect touch screen/control panel within the head unit of the car. The screen is delaminating, which is resulting in distorted images during use (quite noticeable when using the backup camera). Also, while the vehicle is in motion, random buttons are being pressed on the interface as a result of this delamination, which is extremely distracting while driving the vehicle. Researching this issue online shows many owners of 2018 chrysler/jeep/dodge vehicles fitted with this same uconnect screen to be experiencing the same issue, which leads me to believe this is a manufacturer defect. |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 14, 2021 |
| State | NC |
| Description | The infotainment system is malfunctioning. The radio turns on and off and switches channels on its own. The phone will also randomly dial phone numbers continuously. Navigation will suddenly try to send me someplace on it's own. This issue could potentially distract me enough to cause an accident while I'm driving, especially when I'm on the highway and it starts dialing numbers in my contact list. |
| Category | Unknown Or Other |
| Date | Sep 14, 2021 |
| State | AZ |
| Description | The 8. 4 inch uconnect driver information and control screen is delaminating leading to inoperability of the screen and driver control functions. Others have reported similar issues on this model and other oem models. Oem refuses to replace out of warranty. My vehicle has about 41,000 miles and just over 3 years old. Out of warranty. Delamination is very visibly apparent. |
| Category | Electrical System |
| Date | Sep 11, 2021 |
| State | OH |
| Description | The screen to the infotainment system is delaminating. Due to the delamination, at times the screen registers phantom presses on the screen. The radio/audio input will switch back-and-forth rapidly, as well as the display on the screen at times. This has been very distracting and dangerous. The car is one month out of warranty, and the manufacturer and dealership will not remedy this safety issue. Going online to research this issue, I see that it is a common complaint for 2018 chrysler vehicles with the uaq infotainment system, including the grand cherokee and ram trucks. |
| Category | Electrical System |
| Date | Sep 09, 2021 |
| State | NC |
| Description | The infotainment screen has begun to delaminate causing the controls to unexpectedly change while you are driving. The infotainment screen in this vehicle controls everything in this vehicle to include the radio, climate controls, heated and cooled seats, navigation, phone controls, etc. When it happens it can be very distracting to the driver and could result in an accident due to the unexpected nature of the issue. |
| Category | Electrical System |
| Date | Sep 08, 2021 |
| State | TX |
| Description | Radio screen started bubbling up since week or so ago now all my controls are going crazy |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 30, 2021 |
| State | AZ |
| Description | Screen doesn't work correctly the screen start to do crazy this I wish was able to post the video of it acting up I when to the dealership while under warranty and they was willing to fix it at my expense which isn't fair I shouldn't have to spend over 2,000 dollars to replace a radio that is defective it's embarrassing to have others in my vehicle while driving down the road and the radio start to act up |
| Category | Engine, Fuel/propulsion System |
| Date | Aug 27, 2021 |
| State | OH |
| Description | We have experienced 2 separate episodes of this vehicle suddenly becoming disabled with complete engine shutdown while driving at highway speeds. Both episodes occurred abruptly, engine idling extremely rough, then shutting down within seconds, leaving the car completely inoperable. Both episodes were very dangerous as the car could barely coast to the shoulder of the highway for safety of the passengers. The first episode occurred when the car was a few months old, gas gauge showing over 1/4 tank of diesel gas. Car was towed to the jeep dealership where they claimed that the car simply ran out of diesel (despite the gas gauge indication) no repair "was required", car filled with several gallons of diesel and obd codes reset by the dealer, car then ran normally . The second episode occurred one week ago. Again driving at highway speed, 5 lane highway, over 1/4 of diesel remaining on the gauge, sudden violent engine running, sudden full loss of function of the vehicle, nearly in an accident simply trying to " limp " to an emergency stop on the road shoulder. Car required towing to our residence. With the prior experience at the jeep dealer, despite gauge reading of greater 1/4 tank, the car was filled with 5 gallons of diesel, car started normally. All obd fault codes insufficient fuel to the engine, fuel rail, fuel pressure, etc. The car has run normally since. I contacted my jeep dealership and they stated they have no knowledge of any similar issues with this jeep diesel engine. The internet and jeep car forums are filled with identical diesel engine problems. Either related to faulty fuel pressure regulation or some design fault with fuel level indication affecting the safe operation of this jeep diesel engine. These problems date back to pre 2008. We now feel very unsafe to drive this relatively new 2018 jeep diesel grand cherokee at highway speeds without hovering near the shoulder lane of the road. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 23, 2021 |
| State | OH |
| Description | Component malfunctioned: 8. 4" center display, it is available to inspect and there are many other vehicles with the same issue. The digitizer on the display is coming unglued (due to heat), it is causing the touchscreen to do things on its own like change the time, call people, switch radio stations. Safety at risk: while it may not seem like a safety issue outright, when those phantom touches happen is very distracting to the driver. In addition, after reading about other cases where the delamination is even worse, the glue that is essentially melting has been seen to start dripping on other components and wiring inside the center stack, like air conditioning and parking sensor control and traction control button. Reproduced: this is a very well-known issue within the jeep/fca family of vehicles. I called their customer service and they were 100% aware, they were ready with a replacement option right away but at my cost. This is a manufacture defect and should be covered by fca. I live in cleveland, oh, the hottest it has gotten here is 90 degrees, this screen should have been tested well beyond that temp. If the glue is melting in this weather, it needs to be replaced as a recall. Inspected: no, but I will give it to anyone to inspect. Mine is not as bad as others I have seen but I would like to get is replaced before it becomes an even bigger safety issue. Warnings: no, the car itself does not realize anything is wrong, it thinks that a human being is touching the screen, so it is doing the commands it is given. |
| Category | Electrical System |
| Date | Aug 18, 2021 |
| State | AZ |
| Description | Display showing signs of delamination from the digitizer. Looks like the screen in loosing fluid and draining down. Screen doesn't work correctly where it is delaminated. It is a distraction during driving if it dowork correctly. |
| Category | Fuel/propulsion System |
| Date | Aug 18, 2021 |
| State | MD |
| Description | I have a reoccurring problem filling up my gas tank. More often than not, I cannot fill the tank. If the tank is on “eâ€, I can usually only put approximately 8 gallons in my tank before it starts to spew out of the tank and into the overflow tank. I had a nightmare with this just a few days ago trying to put gas in my tank at royal farms on rt. 3. Gas flowed out of my tank yet my tank wasn't full. I am sick of this problem and jeep needs to stand behind it. I want you to make this a recall. It's dangerous. If anyone at the gas pumps had been smoking, my entire car and the parking lot would have caught on fire. |
| Category | Unknown Or Other |
| Date | Aug 13, 2021 |
| State | MD |
| Description | The infotainment system begins to delaminate at very premature time and cause the climate to change in the vehicle which gets to be very distracting and uncomfortable, on top of that when the navigation is on it moves all over the place and changes songs by itself . It's like the screen is possessed |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 09, 2021 |
| State | VA |
| Description | Touchscreen interface (8. 4" uconnect) is delaminating and causing ghost touches which randomly select and activate systems on the screen, including switching screens to different controlled systems. While some of these may not be considered safety-related (environmental controls), I would respectfully suggest that others are, including: random and unexpected changing, turning on or off radio various audio at various sound levels (imagine turning on your car and somebody jokingly set the radio to an extremely loud volume - funny, but not necessarily unsafe. Now imagine that happens randomly while you are driving down the road!); interfaced mobile phone randomly placing calls (I have had this happen; solved by disconnecting phone, but was extremely distracting the first time it happened); random activation of the rear-view camera while driving; navigation system randomly activates (and tries to direct you somewhere you are not going); and inability to disable the screen in order to alleviate the distractions (ghost touches automatically turn it back on). This is apparently an issue with tons of jeep, chrysler, dodge and ram vehicles... Especially 2018 and later. To this point, fca is refusing to address if out of warranty (which many, including mine, now are). Let me be clear, I am not trying to avoid an out-of-warranty repair on my dime, but I truly believe that the random activation of many of these systems - and the inability to disable most of those - is so distracting that it presents a major safety issue. I would respectfully request you look into this. A few forums indicating how widespread this is: www. Jeepgarage. Org/threads/display-screen-starting-to-delaminate. 224391/ www. Ramforumz. Com/threads/uconnect-8-4-screen-delamination. 274234/ www. Ramforum. Com/threads/8-4-uconnect-touch-screen-delaminating. 162663/ https://www. Infotainment. Com/blogs/news/touchscreen-bubbling-a-widespread-problem-in-chrysler-dodge-jeep-and-ram-vehicles |
| Category | Structure, Suspension |
| Date | Aug 04, 2021 |
| State | TX |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated while driving 55 mph, the structure underneath the driver's side collapsed and almost caused a collision. The contact felt the structure underneath the driver's side was lower while turning. The contact attempted to contact the dealer, but the dealer was not answering calls. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 34,008. |
| Category | Unknown Or Other |
| Date | Aug 02, 2021 |
| State | TX |
| Description | While driving on sat. 7-31-21 my passenger side headrest popped forward, I found small pieces of plastic in the seat and rear floorboard. No one was in the passenger side seat at the time. It now sticks forward and will not return to its normal position. I called my local dealership and told them what happened, they explained this is only supposed to happen in a collision, I explained that I was driving and no accident happened, they looked up my info and said it's not under warranty and no recalls. They were willing to make me an appointment to have it diagnosed for a charge of course. I now fear the driver side will do the same so I leave the seat set leaned back and I sit forward so if it does , it doesn't hit my head while driving |
| Category | Electrical System, Seats, Unknown Or Other |
| Date | Jul 27, 2021 |
| State | GA |
| Description | The computer screen has delaminated causing computer system failure |
| Category | Unknown Or Other |
| Date | Jul 20, 2021 |
| State | NC |
| Description | The main uconnect "radio" screen is delaminating. The screen itself and the clear digitizer has a bubble in-between and is separating. The issue is that while using navigation or the climate controls the screen defect selects random things or back out of the desired screen completely. The screen defect will also repetitively select buttons which causes the screen to change or flash unexpectedly and is a major distraction while driving. Many vehicles are having the same issue. For example https://www. Jeepgarage. Org/threads/display-screen-starting-to-delaminate. 224391/ |
| Category | Unknown Or Other |
| Date | Jul 19, 2021 |
| State | GA |
| Description | The unconnect system starts to bounce from navigation to radio and then bounces between radio and navigation and doesn't allow user to change anything on the screen. |
| Category | Unknown Or Other |
| Date | Jul 12, 2021 |
| State | MO |
| Description | I bought a new 2018 jeep grand cherokee a few years ago, but have had the same error message pop up a few times now that has me concerned. I keep receiving "service shifter" message. Check engine light stays on for a while (2-3 days) then eventually goes off. Took it in for service, which they kept for a little bit and allegedly fixed. A few months later, same message popped up again, but this time the engine wouldn't down shift, tachometer kept going higher and higher - had to pull of highway and restart vehicle for it to run correctly. Took it to dealership again, they kept the vehicle for a week, dealership had to get approval to fix under warranty (had to work on transmission). On july 5th, I was driving on highway, service shifter error popped up again, but was still driveable, or so I thought... About a minute later, a message popped up telling me to drive directly to dealership for service, if I turned the vehicle off, it wouldn't start again. I drove a little further to the next exit, turned blinker on and all the lights on the dash were flashing, blinker worked, but much slower. I drove to gas station and it started back up, but check engine light remained on for a couple of days. My brother traded his jeep in for electrical issues, looks like I'll be doing the same, unfortunately. 38k miles and keeps acting up. |
| Category | Electrical System |
| Date | Jul 03, 2021 |
| State | MA |
| Description | Infotainment system freezes and shuts off on its own when driving. System does its own reboot and can become non functional |
| Category | Electrical System |
| Date | Jul 03, 2021 |
| State | NJ |
| Description | The backup camera and radio system work when they feel like it. The backup camera is definitely a safety issue. The radio and navigation is may not be as important safety issues but for some people who do not have unlimited minutes they need the navigation to work all the time. I am more concerned about the system completely shorting out while driving causing an accident. |
| Category | Vehicle Speed Control |
| Date | Jul 01, 2021 |
| State | SD |
| Description | Vehicle unexpectedly accelerated on its own while I was braking. Had I not been breaking, I would've gotten in a car accident. Even letting off the brake slightly caused the vehicle to jerk forward quickly and aggressively until I slammed on the brake again. This is the 2nd time this has happened now. |
| Category | Air Bags |
| Date | Jun 22, 2021 |
| State | IL |
| Description | In accident 2/23/21, vehicle was t- boned in intersection which sent me into cement overpass. No airbags dash or side deployed. Vehicle was total loss. |
| Category | Electrical System, Engine |
| Date | Jun 17, 2021 |
| State | FL |
| Description | The contact owns a 2018 jeep grand cherokee. The contact stated that several warning lights were illuminated on the instrument panel. The contact stated there was an abnormal knocking sound coming from the vehicle. The vehicle will disable a message was displayed and the vehicle shut off. The vehicle was towed to the local dealer and was diagnosed that the battery and fuse block needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 42,000. |
| Category | Power Train |
| Date | Jun 02, 2021 |
| State | GA |
| Description | The contact's mother-in-law owns a 2018 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle vibrated abnormally. While stationary, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer five times to be diagnosed however, the dealer was unable to duplicate the failure. The vehicle was not repaired and was scheduled to be diagnosed again. The manufacturer was not made aware of the failure. The approximate failure mileage was 35,000. |
| Category | Electrical System, Engine, Power Train |
| Date | May 29, 2021 |
| State | VA |
| Description | On our way to the grocery store, I turned onto the highway and began accelerating. Suddenly the engine shuts off and random messages pop up on the display. The "d" on the shift indicator was blinking telling me to put the vehicle into park to restart. Steering and braking were impaired as I tried to get the vehicle to the emergency lane. Numerous vehicles at highway speeds had to make rapid maneuvers to avoid hitting us. After coming to a stop and putting the vehicle in park, I restarted the vehicle. The engine light was now on and there were numerous messages coming up on the display. There were also random electrical occurrences as well, rear wiper running with switch in off position. This was a very dangerous situation. Had the individual behind us not had room to maneuver into the adjacent lane he would have impacted us for sure. This seems to be a known issue that needs to be addressed. As this incident just happened I have not a chance to contact a dealer yet. There was no warning prior to the incident. We have had no issues with this vehicle to this point save one, and I do not know if they are related or not. But randomly for a few months prior to this incident, the vehicles radio/control console would freeze up becoming totally unresponsive. It will eventually reboot itself and begin working again. Sometimes after one restart and other times it takes several restarts after varying lengths of time being frozen. The frequency of these occurrences seem to be increasing also. If this was just your radio controls it would be annoying enough, this is your control center for everything. Have not addressed this with the dealer yet as well. I will be contacting my nearest dealership this week. |
| Category | Air Bags |
| Date | May 26, 2021 |
| State | CA |
| Description | on may 24,2021 while in vehicle the headrest deployed for no reason at all striking me in the back of the head, had I been actively moving this I feel could have been dangerous. Fortunately I was at a stop. I have since then contacted my local dealership and will be taking vehicle in for repair. My concern now is could this happen again? I had no clue this was affecting other vehicles as well until it happened to me, I went online to research headrest deployment and found this is a huge problem! I'm not comfortable with fact that when my wife is driving this vehicle that the possibility of headrest deployment exist! |
| Category | Electrical System, Engine, Power Train |
| Date | May 24, 2021 |
| State | LA |
| Description | Just purchased 2018 jeep grand cherokee from bulk dealer. The engine consistently stalls while in drive (at red lights, stop signs, intersections) causing safety issues and near mvas. During stall, the ac continues to blow but air is not cold. The vin# shows no unrepaired recalls, but the vehicle is behaving exactly as described in recall u87. It still has some time on warranty but I'm not sure how to proceed here. This is certainly unsafe. |
| Category | Engine |
| Date | May 17, 2021 |
| State | CT |
| Description | On 5/14/21 stop/start switch - engine stalling while driving while on turnpike 65 mph. Situation could have turned to an accident easily. Afterwards engine started with warning light to service s/s-switch. No previous issues with the car (26,000 miles). After stop at the rest area, engine started normally and no warning light. Currently waiting for a service appointment to dealership |
| Category | Power Train |
| Date | May 07, 2021 |
| State | AZ |
| Description | I took my vehicle to earnhardt jeep in gilbert arizona for the w79 egr cooler recall and only the egr valve was replaced and not the egr cooler. The recall stated that the egr cooler could crack from thermal fatigue and a new egr cooler with thicker walls would be installed. This issue if the egr cooler cracks can cause coolent to go into the air engine intake and cause a fire. The valve does not have coolent going through it so I do not know how this can be a complete fix. The vehicle had the valve replaced 4-7-2021 and I returned the vehicle 5-5-2021 withe the mill light on with the same code. Car still in the shop. Fca says the current remedy is valve replacement and not the egr cooler. This does not seem logical and I need nhtsa help to resolve this issue so my wifes vehicle is not a future fire hazzard. |
| Category | Suspension |
| Date | Apr 28, 2021 |
| State | CA |
| Description | I was the first owner to my jeep grand cherokee purchased in 2018. Within a few months I started getting a warning message to service the suspension system right away. The car would then get stuck in four wheel drive or other mode and would not rise or lower stating I needed to slow down (I was already driving below the speed limit) while on the highway in order to maintain proper height. I took it to the dealer several times in the usa and when I moved to germany with the army. Now I am back in the usa and my car is once again at the dealers with the same issue. After looking online it appears other jeep owners have had the same issues. Is it possible to look into a recall for this model as this appears to be a widespread issue. This has been an ongoing issue since 2018 |
| Category | Electrical System |
| Date | Apr 21, 2021 |
| State | WA |
| Description | Uconnect has bricked my radio, rear camera, heating/cooling system, navigation, and almost all of the controls. |
| Category | Electrical System, Unknown Or Other |
| Date | Apr 20, 2021 |
| State | MI |
| Description | While driving my entire radio screen freezes, can't control temperature or radio. This happens sporadically while I am driving sometimes every 2 minutes. It is very distracting and I am afraid it is going to cause a electrical fire. This can happen immediately after the car stops and the backup camera freezes or it can happen while the car is in motion driving. I have not contacted the dealership yet because 2 other vehicles I have are getting recalls repaired. This screen controls everything in the vehicle and should be repaired or replaced if it has issues. I plan to call the dealership in the next two weeks. |
| Category | Unknown Or Other |
| Date | Apr 19, 2021 |
| State | AZ |
| Description | After recent update to the computer system for the vehicle, the navigation system no longer works and has me driving in fields in an area that is not even close to where I am and it stays in that vicinity. This occurred after the update. Occurrence was approx. 02/20/2021 after the last update. I've had the dealership check the issue, and they advised that it was a known issue, and I would need to buy a new radio. They had a big stack of radio orders sitting there - all due to the same issue. The radios should be recalled as this is a wide spread issue. Your update caused the navigation system to break down. I should not have to pay for the new radio. Please contact me to discuss. |
| Category | Electrical System |
| Date | Apr 09, 2021 |
| State | FL |
| Description | My daughter has been driving down the road and the radio station begins changing sporadically and the telephone starts calling multiple people in a row causing her to have to pull over and shut everything off, include the jeep to get it to stop. Daytona dodge service person told her the stereo was "delaminated" and told my daughter this was a common problem from what I understand. No help for daytona dodge and can't get anyone from chrysler to return numerous phone calls from my daughter, wife and I. The safety issue I have here is that this sporadic action of the radio happens while driving, causing multiple potentially hazardous conditions, especially at interstate speeds in traffic. My case number with chrysler is [xxx] and the phone number is [xxx]. The number to daytona dodge is 386-274-0571 and the person of contact there is [xxx]. On top of this they tell me that I must pay a 5 diagnostic fee to tell me the radio is not working properly. Not to mention the cost of the radio, installation and associated shop costs. The focus here is the safety issue. As a retired deputy sheriff, I have seen enough injuries and fatalities and this radio issue could be a contributing factor to more needless accidents. I understand this vehicle is out of warranty because of mileage but I don't believe a radio has an odometer and I have never seen a radio of any sort do what my daughter as told me this one does. Thank you for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Electrical System, Engine |
| Date | Apr 08, 2021 |
| State | OH |
| Description | While driving about 10 mph in my neighborhood, the engine abruptly cut off. The "d" on my dash began to flash. Steering was difficult and braking was difficult. The car just coasted. I was able to pull the car over to the side of the road and put it in park. Then I was able to restart the car. If I had been on a highway or a busy street, this would easily have been an accident. My 8 year old son was in the car. Now I'm scared to drive the car. I have called the dealer to have them take a look at the vehicle. Seems this is not just an issue for me. A lot of other 2018 jeeps have had this issue. A car that randomly shuts off while it's being driven is a horrific accident waiting to happen. Hopefully something can be done at the dealership. Another issue with the car that may be related or separate. The radio in my center consol turns on when I start the car. Then it freezes and shuts off. Then it turns itself back on and freezes and shuts off again. It goes through this process several time before it will turn on, stay on, and function properly. I am told that it could be that the car needs an update. I am also told by the dealer that the update could result in the car needing an entirely new radio. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Power Train |
| Date | Apr 05, 2021 |
| State | CT |
| Description | After starting my car I went in my house to get something. My car slipped into reverse and rolled down my lawn across a busy street and hit a tree. The emergency braking system did not engage. I was able to drive the car back to where it was parked. I then tested to see if I could have accidentally put the car in reverse when I got out it. It began to roll in reverse and I wasn't touching the gas. I could not have gotten of the car if were in reverse because it would have been rolling. Apparently when the car is in a parked position it can slip into reverse. |
| Category | Unknown Or Other |
| Date | Apr 05, 2021 |
| State | PA |
| Description | I purchased a 2018 jeep grand cherokee grand limited on 02/24/21 & the navigation system displayed I was in the wrong city. I called uconnect & jeep numerous times & was advised to recalibrate the navigation & given instructions. This did not work & was advised on jeep had my information in the system that I was the new owner they would look into helping me pay for the problem & take it to jeep. I took it to a jeep dealership after taking it to the original dealership I purchased the vehicle from & they unable to fix the issue & was advised by jeep the radio had internal failure & the unit needs to be replaced. Contacted jeep & uconnect who have now reniged on there word & are advising me I now have to pay for repairs. This is a known issue with this particular vehicle after doing online research & I would like some assistance with getting jeep to pay for the repairs to my vehicle. |
| Category | Engine And Engine Cooling |
| Date | Mar 29, 2021 |
| State | IL |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that fields chrysler jeep dodge ram glenview (2800 patriot blvd, glenview, il 60026, (847) 446-5100) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool showed no open recall. |
| Category | Electrical System, Power Train, Vehicle Speed Control |
| Date | Mar 16, 2021 |
| State | ID |
| Description | After wide open throttle acceleration, vehicle continues to accelerate even after letting off of throttle. Had to immediately depress brake to its maximum capacity to slow/stall the unintended rapid acceleration. It has duplicated this behavior twice in the last 100 miles. The jeep also indicates an error message regarding electronic throttle control error. Once again uncontrolled rapid acceleration after wot! |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 14, 2021 |
| State | TX |
| Description | Infotainment system keeps rebooting, goes into boot mode even while driving. Caused total distraction to the driver while driving with sudden full blast of air condition or volume going up and down without control. This is a full safety issue as at one point my daughter was driving and the speedometer went totally blank at night. All problems gradually started in october 2020. In the latest safety related issue the jeep was no longer drivable as the infotainment system was draining the battery. The jeep had to be jumped started multiple times during the day and got stranded on the side of the road. |
| Category | Unknown Or Other |
| Date | Mar 13, 2021 |
| State | SC |
| Description | Air conditioner evaporator leaking inside vehicle causing freon to get in the car and get in our lungs. Also this causes it to get into the environment |
| Category | Unknown Or Other |
| Date | Mar 10, 2021 |
| State | WV |
| Description | Uconnect 4c 8. 4" display w/nav sirius satellite radio: favorites are saved, but when notification that a favorite is playing, the screen is empty. Been happening at least 6 months. Reached out to uconnect, and they said they were aware of the problem, and suggested upgrading software through local jeep dealership. Tech from dealership advised that they could update my software, but, it could render the unit unusable.... Along with my hvac controls. A recent software update was available over-the-air, but it did not remedy the issue. This issue happens daily, whether driving or stationary. Not only affecting my 2018 grand cherokee, but my wife's 2019 dodge durango with the same radio. |
| Category | Engine, Unknown Or Other |
| Date | Mar 08, 2021 |
| State | MI |
| Description | Issue with automatic start/stop light turning on, which then leads to engine light being on. Happens when driving, and when the light turns on and alarm sounds it causes vehicle to shift which jerks the vehicle. It has been an ongoing issue and has been brought to the dealer 4 different times, several parts fixed, and I am still having the issue |
| Category | Fuel/propulsion System |
| Date | Mar 08, 2021 |
| State | MI |
| Description | When filling vehicle, pump will go for a couple seconds and stop, and then you have to hold the lever, and it still stops. I have been to several different gas stations, and have filled my jeep up at different levels of fueling with the same issue. The pump stops, you hold the level, it stops, and you have to hold the lever and go back and fourth after pump stops. This has been an issue since the day I bought it. |
| Category | Seats |
| Date | Mar 08, 2021 |
| State | MI |
| Description | Driver seat is unable to move forward or back in motion or stationary. |
| Category | Unknown Or Other |
| Date | Mar 05, 2021 |
| State | OH |
| Description | After recent update to the computer system for the vehicle, the navigation system no longer works and has me driving in fields in an area that is not even close to where I am and it stays in that vicinity. Also the radio settings no longer hold with the recent updates. This all occurred after the update. I've tried programing in city streets, moving in neighborhood streets and highways, parked. Fearful more things electrical could go wrong. Occurrence was approx. 02/19/2021 after the last update. |
| Category | Unknown Or Other |
| Date | Mar 02, 2021 |
| State | NC |
| Description | The top trim jeep grand cherokee 2018 leather dash is wrinkled is also has over four air bubbles. Vehicle has not been exposed to severe weather conditions nor has been into any kind of accident. |
| Category | Fuel/propulsion System |
| Date | Mar 01, 2021 |
| State | NY |
| Description | When filling the gas tank, the gas pump clicks off constantly. It happens at multiple gas stations and with different style pump handles. I have to remove the gas pump from the tank and rotate it in order to put gas in my vehicle. I've taken it to the dealership twice for this issue since I bought the jeep new in 2018. It has been happening consistently and I've read about others having the same issue with the capless gas system in this particular model and year. The dealership does not know how to solve the issue, I fear that I will be in a position that I can not put gas in my vehicle due to this issue. |
| Category | Engine And Engine Cooling |
| Date | Feb 25, 2021 |
| State | FL |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact received notification of nhtsa campaign number 20v699000 (engine and engine cooling). The contact was informed by firkins chrysler dodge jeep ram (2700 1st st, bradenton, fl 34208) that parts were not yet available and only 1 unit per month of parts would be shipped and availability to place an order for parts would be approximately 7 months. The manufacturer was contacted and confirmed parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.*dt*jb |
| Category | Unknown Or Other |
| Date | Feb 24, 2021 |
| State | SC |
| Description | A screen appeared asking if I want to adjust the clock and it beeps constantly and won't go away. I took it to the dealership and they told me my radio is defect and this is a common problem on the year and model |
| Category | Engine, Engine And Engine Cooling |
| Date | Feb 23, 2021 |
| State | IL |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated while driving at 55 mph, the vehicle stalled. The vehicle restarted and was taken to fields chrysler jeep dodge ram glenview (2800 patriot blvd, glenview, il 60026) where it was diagnosed that the engine needed to be replaced. The contact stated that the egr cooler had been replaced twice. The contact then received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) a year after experiencing the engine failure. The dealer was contacted and informed the contact that the part was not yet available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that he was worried that the failure would recur. The failure mileage was 10,000. Parts distribution disconnect. |
| Category | Structure:body, Suspension, Unknown Or Other |
| Date | Feb 23, 2021 |
| State | CA |
| Description | Started making a cracking lose metal noise when hitting a small bump or turning the wheel all the way to either side... While driving on the freeway 405 south coming from the 10 downtown.. I was going about 40 mph as rush hour started.. On a small ramp turning the steering wheel started shaking and within a sec the front driver wheel rolled out , truck landed hard on the highway while still moving breaks got stuck, shift it to natural, push bottom to kill the engine. And emergency break was applied to stop the truck.. Fender and ball joints and otors were damage as well as the shocks I believe... |
| Category | Engine |
| Date | Feb 10, 2021 |
| State | TX |
| Description | 61,000 broken water pump and blown head gasket |
| Category | Visibility/wiper |
| Date | Feb 07, 2021 |
| State | CA |
| Description | About 47 degrees fahrenheit outside drove for about 30 minutes with interior temp set to 72 degrees down a highway. Windows started fogging up so turned on the defrost. Heard a crack and window cracked down middle of windshield about 10' spread to above the mirror and turned toward driver side window. Later skipped about 2 inches and started again. By 2 hours later crack spread to top of windshield and almost to end of driver's side. |
| Category | Electrical System |
| Date | Feb 03, 2021 |
| State | FL |
| Description | Put my truck in park open my door walk in front of my truck to open my gate. Turn around only to see my truck leaping towards me. Luckily for me the truck ran into the gate before I slide the gate.. There is clearly a big problem and chrysler don't want to assume responsibility. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes |
| Date | Feb 02, 2021 |
| State | OH |
| Description | While using the acc function and setting forward distance at any length the problem is that when the car in front of you slows, stops,,or turns my vehicle will brake on its own. However, while braking during the mentioned operation the big problem is that the brake lights do not illuminate. I have had several close calls with someone nearly running into the back of my vehicle during the use of the adaptive cruise control (acc). This can be extremely dangerous if you are now fully aware of this problem. This should have been addressed during the acc hazardous examination phase. A very simple fix would be to install an I/p switch in the brake line at the master cylinder so that the pressure from the acc applying the brakes sends the pneumatic signal to an electrical signal that lights up the brake lights. This problem should absolutely have been caught and addressed during the design phase. I found out when I asked a service manager about it and he said the lights do not come on. He also said they know about it. |
| Category | Steering, Unknown Or Other |
| Date | Feb 02, 2021 |
| State | CA |
| Description | The shifter would not move at all. It then stated to "service the shifter" within minutes the check engine light came on. I just bought the car from carmax and within 12 hours that came on after they did a full bumper to bumper inspection. |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 25, 2021 |
| State | CA |
| Description | The blower motor has been replaced twice within a 4 month period. 1st time, hot air was blowing when a/c on. 2nd time, there was a loud noise when a/c on. Also, the start/ stop feature not working as of 1 month ago. Took it to dealership last week to get it fixed and they said it was fixed, but still not working. 1/25/2021 |
| Category | Seat Belts, Structure:body |
| Date | Jan 22, 2021 |
| State | MA |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated while driving 3 mph, she heard an abnormal noise coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact stated she saw water entering from the front passenger side seat belt. The vehicle was taken to the local dealer bertera dodge chrysler jeep ram of westfield (167 springfield rd, westfield, ma 01085, (413)485-7773) however, the repair was still pending. The vehicle had not been diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 124,000. |
| Category | Electrical System |
| Date | Jan 16, 2021 |
| State | CT |
| Description | The vehicle spontaneously erupted in flames by itself while it was parked with the engine turned off....... See attachments |
| Category | Forward Collision Avoidance: Warnings, Power Train |
| Date | Jan 12, 2021 |
| State | TX |
| Description | 2018 jeep grand cherokee. First day of ownership, service 4wd light appears. Cycle ignition off and back on, light disappears. Engaged 4 low to ensure system is working. When vehicle shifted to 4 low, service 4wd light appears again. Also service stabilitrac, forward collision not available. Car is stuck in 4 low and will not go to awd mode. Car is basically stuck and will not drive outside of 4 low. Cannot shift out of 4low or put transfer case in neutral. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Dec 17, 2020 |
| State | LA |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated while driving 65 mph, the sun roof glass fractured without impact. The sun roof interior cover prevented the fractured glass from falling into the interior of the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 52,820. |
| Category | Vehicle Speed Control |
| Date | Nov 11, 2020 |
| State | CA |
| Description | Driving on the street -jefferson blvd. On my way home and my excelarator pedal was stuck and could not stop the car and hit large escalade in front of me, thank god for that. His car was barely scrathed and mine ended up ,500 in repairs less Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 01, 2020 |
| State | TX |
| Description | For the past 2 weeks my radio changes stations back and forth, the air conditioner goes high to low real fast but today really scared me I put on my blinker to turn left and it started switching right to left and the car behind me was fixing to go around me on the right side and when it switched to the right it scared him and he slammed on his breaks and the car behind him almost hit him. Also, sometimes when I put it in reverse it kinda jumps into reverse. The back arch hasn't been wanting to close either when I push the button all of the thugs happen while just starting it to going anywhere |
| Category | Suspension, Wheels |
| Date | Oct 30, 2020 |
| State | TX |
| Description | I was driving between 50 - 55 mph and without warning there was a really hard hit and loud noise that I thought may have been a blow out. It was daylight and no debris in the road that I hit to cause any damage. I had new tires that was approximately 5 months old and 44,000 miles on my vehicle. My insurance sent out people to look into the situation and it seems the right lower control arm and ball joint snapped which in turn cause the whole inside of my tire to be slashed. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 28, 2020 |
| State | TX |
| Description | I have a 2018 grand jeep and since I took delivery in 2018 he uconnect feature has never worked right, and now is beyond useless/dangerous. I have been given the run arounds by the dealership, and doesn't want to cover 2018 vehicle in 2020 with very little use this whole year. The whole system is not safe with random changes with radio volume, temp changes, nav changing instructions in route, etc. It's beyond frustrating and I can't seem to get a straight or help. Online this has been an issue for year before my model was sold, and never addresses. This is fraud and straight negelence, and I wish I could give this vehicle back. Worse purchase ever!! |
| Category | Vehicle Speed Control |
| Date | Oct 27, 2020 |
| State | WI |
| Description | I was sitting outside of my garage door waiting for it to fully open, I had my foot on the brake and the rpms of my car maxed out and my car went forward through my garage and into my living room. I never once touched the accelerator and tried braking with both feet and my car would not stop. There are burn out marks left throughout my garage where you can see I was holding the brake. My car was completely totaled, my seatbelt also did not lock up during the incident. |
| Category | Seats |
| Date | Oct 26, 2020 |
| State | NC |
| Description | While sitting in my jeep (parked) I reached into the back seat from the driver seat. The driver side headrest popped randomly. I looked up how to reset it and it appears this has been an issue since 2014 due to the plastic retention clips breaking at random. Seeing as how it is a safety measure to reduce injury when rear ended I feel as if this is something jeep should recall since this has been a reoccurring problem for almost 5 years. |
| Category | Unknown Or Other |
| Date | Oct 22, 2020 |
| State | UT |
| Description | While driving on a dirt road the passenger headrest deployed and hit my wife's head. She still have a stiff neck since. It looks like a latch is broken in the headrest as we are not able to put it back into place. It is very uncomfortable and dangerous to sit on the passenger seat now. |
| Category | Electrical System, Seats |
| Date | Oct 19, 2020 |
| State | TX |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the u-connect system failed as the radio and bluetooth randomly disengage with a loud noise. The contact also stated that the front passenger's and driver's side seat warmer would inadvertently engage. The vehicle was taken bluebonnet jeep (283 ih 35 east, new braunfels, tx 78130) where the failure was diagnosed and the contact was informed that the u-connect system needed to be replaced. The vehicle was not repaired due to the warranty being expired. The manufacturer was notified of failure and confirmed that the warranty was expired and that any repairs would be at the owners expense. The approximate failure mileage was 38,750. |
| Category | Electrical System, Structure:interior Panels:dashboard |
| Date | Sep 18, 2020 |
| State | TX |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the front dashboard panel developed a bubble. The bubble started at the top of the dashboard and traveled to the middle of the dashboard. The bubble caused certain features to switch on and off independently like the radio, the air condition, the navigation system, and the defroster. The contact was unable to see out of the windshield while driving and pulled over because the defroster was inoperable. The contact took the vehicle to love chrysler dodge jeep llc (1259 e main st., alice, tx 78332, (361) 356-7928) and was informed by the dealer that the warranty had expired. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 70,000. |
| Category | Electrical System |
| Date | Sep 17, 2020 |
| State | PA |
| Description | Back up camera stopped working. Does not come when transmission is in reverse and will not work from apps on screen. The radio doesn't shut off either. |
| Category | Unknown Or Other |
| Date | Sep 04, 2020 |
| State | AZ |
| Description | Purchased my grand cherokee a couple of weeks ago. Its black on black on black. The day I drove it was a cloudy morning. By the time all was signed the sun was out. As I drove off the lot I noticed the leather was bubbled and peeling up. I contacted the dealer. I can't seem to get help but online shows this is a huge issue with the overland. |
| Category | Suspension |
| Date | Aug 31, 2020 |
| State | KS |
| Description | Service air suspension system immediately warning pops up after braking on a decline... Vehicle make a loud compressor type noise. Seems to be coming from front right wheel/engine area. |
| Category | Unknown Or Other |
| Date | Aug 26, 2020 |
| State | FL |
| Description | Touchscreens are de-laminating, causing issues with radio control, backup camera and backup camera sensor system. It's a safety issue for pedestrians and other vehicles as much as it is a distraction for drivers - radio stations and settings changing while driving, etc. There is a growing number of vehicles manufactured in 2018 that have the uconnect 8. 4 screen encountering this problem, including other lines such as the dodge ram. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 15, 2020 |
| State | VA |
| Description | While in motion the display will freeze, and remain on and frozen even when vehicle is put in reverse, and after the vehicle is turned off, and turned on again. The last screen it was on remains. This has happened on multiple occasions last time was november of 2019, it recently happened in august 2020. |
| Category | Engine |
| Date | Aug 14, 2020 |
| State | AL |
| Description | Vehicle losing coolant due to faulty water pump. Under normal driving conditions, the water pump does not hold up to normal vibration and use. I have taken it to a repair shop and they notified me that the water pump was back ordered and we were number 300 in line for a replacement. It is hard to believe that 300 people are waiting for the same water pump if there is not an issue. That is not including the number of stock that jeep has already sold to be in back order. |
| Category | Air Bags, Vehicle Speed Control |
| Date | Aug 12, 2020 |
| State | KY |
| Description | Tl* the contact owned a 2018 jeep grand cherokee. The contact stated that the vehicle experienced sudden and unintended acceleration. While shifting into park, the vehicle accelerated and crashed into a pole and the pole ended up underneath the vehicle. The contact stated that she shifted into reverse to view the damage. The contact shifted into park a second time, the vehicle accelerated and crashed into a building. The contact stated that with the impact the air bags failed to deploy. The contact did not sustain injuries. A police report was filed. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The vehicle was not taken to a dealer yet. The insurance deemed the vehicle as totaled. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,554. Consumer stated manufacturer has been notified. An independent investigator was hired, and report made. |
| Category | Air Bags, Electronic Stability Control, Service Brakes |
| Date | Jul 31, 2020 |
| State | WA |
| Description | I have problem and I need to know about this vehicle |
| Category | Air Bags |
| Date | Jul 29, 2020 |
| State | AL |
| Description | A person hit my front left panel near my driver door and I was thrown around like a rag doll even though I had my seat belt on. This is extremely just awful since we bought this because the number of airbags. This driver of the other vehicle ran a light and plowed into me. I was driving 40mph and don't know how fast he was going.*dt*jb |
| Category | Exterior Lighting |
| Date | Jul 16, 2020 |
| State | AL |
| Description | Driver side headlight has condensation. There are no cracks or open sources for water to enter. |
| Category | Service Brakes |
| Date | Jul 14, 2020 |
| State | KY |
| Description | The owner noticed the rotors looked worn or "gouged" on the rear brakes while washing it. He took it in to replace brake pads. Mechanic discovered that the entire rear braking system was not working. The calipers were "frozen", the pads were completely gone, and rotors had extensive wear and locked into place as well. The front brake rotors showed more wear due to working overtime with lack of rear brakes. Only sign of this prior was it was not slowing down when placed on cruise control, otherwise, front brakes were braking and no sounds were being emitted. Had to replace brake pads, rotors, and brake calipers. Unsure of how long it was in this condition. Only has 28,120 miles on it. |
| Category | Power Train |
| Date | Jul 13, 2020 |
| State | KS |
| Description | Car would not shift out of park and check engine light came on at same time. I was parked in the post office parking lot and this happened when I started it. Had it towed to dealer. I am told I need a new electronic shift module that is not covered under the power train warranty as fca does not consider it part of the power train. |
| Category | Power Train |
| Date | Jul 05, 2020 |
| State | TX |
| Description | After a cold start (even in warm weather), when shifting from 'park' to 'drive' the transmission shudders momentarily and shakes the whole vehicle. It does not do this when the engine is up to normal operating temp, or if you wait 10-15 seconds before putting it into drive. I have not had this problem with any other vehicles I've owned. |
| Category | Electrical System |
| Date | Jun 25, 2020 |
| State | PA |
| Description | Started out with having issues with the radio screen not coming on just the jeep logo would show up. Then it progressed to the screen and radio would restart as I'm driving and occasionally would make a loud beeping noise out of nowhere. Went to start my car and all the lights across the dash would flash and change colors (from a blue to orange) and the car will not start. Now nothing works at all on the car and I can't get the car to start. Car is completely dead. *tr |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Jun 23, 2020 |
| State | MA |
| Description | The upshifter paddle driver control on my jeep srt trackhawk, along with many other 2010+ fca vehicles equipped with paddle shifters, performs the opposite function (downshifting) when vehicle is in motion- causing the gears to lower one or more, the engine to rev up, the engine to engine-brake, and ultimately the weight of the vehicle to shift aggressively to the front unintentionally. *tr |
| Category | Power Train, Unknown Or Other |
| Date | Jun 22, 2020 |
| State | PA |
| Description | I pulled into my driveway and put the vehicle in park and as I got out it began rolling backwards. I tried to get turned around and back in or grab the emergency brake but the door knocked me down and the jeep drove backwards about 150feet and hit a tree. 3weeks for repairs and I heard about the cherokee recall for transmission issues and this seems like what happened to me. *tr |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Jun 16, 2020 |
| State | PA |
| Description | Here are times when I have pulled out (with various people in the car) most recently my 13 year-old-son, who was screaming, "dad what are you doing, we are about to be hit," and the car has completely shut down. (no interior lights, or running engine) quick thinking saved us from a major disaster. We were almost t-boned last week because of this problem. This would not be the first time for this problem. Problem #3: while driving, I pulled out from my street, a red light or parking lot and the transmission did not engage, the engine revved (without moving) and again, I was almost t-boned. It happened again this morning. Problem #4: there are times when I am traveling up or downhill, the transmission will wind out, the tachometer will spike and then the jeep makes a knocking noise and then I can continue. You could drive the car for months and then all of a sudden it happens. Problem #5: I was backing into my driveway, the back up camera stopped working and my jeep completely shut down. This happens on more than one occasion and has no precursor to when it is going to happen. *tr |
| Category | Exterior Lighting:headlights |
| Date | May 29, 2020 |
| State | WV |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the high beam and low beam headlights made it difficult to drive at night. The contact stated that the light produced by the low beam was inadequate to see while driving at night. Additionally, the light projected from the high beam was improperly focused to the center of the vehicle. The vehicle was taken to straub automotive chrysler (1502 wheeling avenue, glendale west virginia, 26038, (304)-845-6750 to be inspected. The contact was informed that the headlights could not be adjusted as per the manufacturer's regulations and specifications. The contact was informed that any attempts to adjust the headlights would void the warranty on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 200. *bf*jb |
| Category | Electrical System |
| Date | Apr 02, 2020 |
| State | CA |
| Description | Tl* the contact owns 2018 jeep grand cherokee. The contact stated while vehicle was stationary, the vehicle failed to restart. The contact attempted to restart with battery charger, which caused the vehicle outer rim headlights to illuminate but failed to restart. The contact stated he feels unsafe in vehicle due to the location of the battery under the passenger seat. The contact stated no warning light was illuminated. The contact stated an unknown dealer was contacted however, no assistance was offered. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of failure. The failure mileage was approximately 3,990. |
| Category | Unknown Or Other |
| Date | Mar 18, 2020 |
| State | WA |
| Description | I backed out of my garage to run an errand, decided to run back into the house for a sweater. Put the car in park (it was still outside the garage facing the open garage door). Hopped out and went to go back into the house with the car door open. The jeep started rolling forward. I jumped back in, put on the brake, tried to shut the door and it sped forward accelerating. It went through the open garage, it jumped up two stair steps, the tires and wheels crashed through the top step floor, jumped up out of the hole it made, lurched forward and crashed into the house wall and was stuck in between the furnace wall on the right and shelving on the left. The engine was still revving at this point and I cut the engine by pushing the ignition button. I then thought the airbag was going to hit me, but it did not deploy. I decided I needed to get it out of the wall, so I started it and shifted back into reverse, but it wouldn't move. So I shut it off and then started to panic that there might be an explosion as we have gas lines, electrical, etc. There. The front doors were pinned shut. So I jumped in the back and was able to get out through the rear passenger side door. I ran out into our yard as I was afraid something might explode. I have found several other examples of this on your website as complaints, etc. In just a few minutes. There are many more I'm sure and the new 2020 models you have 3 similar complaints already. Do something to hold jeep accountable. This has been going on since 2009. I had no idea when I bought this jeep.*dt*jb*dt*jb |
| Category | Engine |
| Date | Mar 11, 2020 |
| State | MI |
| Description | Evaporative emission system incorrect purge flow for a predetermined period of time. Engine light is on. Brought car new. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 05, 2020 |
| State | VA |
| Description | Not a safety issue, but a extremely frustrating and widespread issue. Fm radio signal issues. Fm radio cuts in and out. I found a forum with dozens of other owners who had the same issue. Radio works fine for xm/sirius and am. Seeking through fm stations, the radio doesn't find any signals strong enough to stop on. I'm in an area with strong fm stations and have never had issues on other radios in any of my vehicles. |
| Category | Electrical System, Vehicle Speed Control |
| Date | Mar 02, 2020 |
| State | NC |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the battery overcharged while the vehicle was driven. The contact was also unable to cancel the cruise control function which caused the vehicle to independently accelerate on several occasions with the check engine warning light illuminated. The vehicle was taken to five star chrysler dodge jeep ram of warner robins located at (2817 watson blvd, warner robins, ga 31088) where the vehicle was repaired under nhtsa campaign number: 18v332000 (electrical system, vehicle speed control). The contact stated that the failure recurred after the software update was performed. The manufacturer was notified of the failure. The failure mileage was 29,000. |
| Category | Visibility/wiper |
| Date | Mar 02, 2020 |
| State | IN |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that while driving at an unknown speed, there was an abnormal popping sound and noticed that the windshield was cracked on the top passenger side. The vehicle was taken to independent mechanic where they informed the contact that a rock may have caused the crack. The vehicle was repaired however, two weeks later the failure recurred in a similar spot on the windshield. The vehicle was taken back to an independent mechanic where they informed the contact it was the contact's fault. The vehicle was repaired. The contact stated that while at stop signal that there was an abnormal popping sound and noticed that the windshield was cracked again. The vehicle was taken to tom o'brien chrysler jeep dodge ram - indianapolis (4630 e 96th st, indianapolis, in 46240) where the contact was informed that a rock hit the vehicle. The vehicle was repaired. The contact mentioned the windshield needed to be repaired four times in the same spot. The manufacturer was notified of the failure. The approximate failure mileage was 20,000. |
| Category | Electrical System |
| Date | Feb 08, 2020 |
| State | MI |
| Description | The main jeep battery had a thermal runaway and melted to the point it started a fire. The battery is located under the passenger seat and melted the battery cover, seat cover, carpet,seat trim. Both battery cables jeep would not cover this under their warranty. 2018 jeep warranty statement from the date of purchase, a jeep basic limited warranty (or jeep bumper-to-bumper warranty) covers the cost of repairs throughout most of your vehicle. It also covers the cost of parts and labor due to defective materials, workmanship, or factory preparation. A basic warranty also covers jeep roadside assistance for towing to a dealership during the first three years or 36,000 miles, whichever comes first. |
| Category | Unknown Or Other |
| Date | Feb 04, 2020 |
| State | AR |
| Description | I've had my car in the shop 4 times for well over 85 days and it's still having the same transmission problems. I have very hard shifting with acceleration and deceleration, I have had the vehicle get stuck in first gear while making turns onto streets and I've had it surge forward on me. I've had updates, parts within transmission replaced and a new transmission. I now have been told that they couldn't replicate my issue and when I took it off the lot it did the hard shifting and then it got stuck in first gear while making a turn. This has always occurred in city driving, any weather conditions. I've been told that the hard shifting is normal in all 8 speed transmissions. I do not feel safe driving this vehicle. I have had several instances that a wreck has almost occurred due to it not shifting out of 1st gear. I was told that they can't go to chrysler about a buy back since there is no error code. I guess I'm supposed to put my life/family in harms way. |
| Category | Engine |
| Date | Jan 31, 2020 |
| State | MD |
| Description | I am the owner of a 2018 jeep grand cherokee limited. I was transporting my daughter to school on january 28, 2020 travelling at a speed of 45-50mph. A message appeared on my dashboard prompting me to put the vehicle in park and push start/stop. My vehicle begin to stall and just as it was slowing down abruptly shut off in the middle of traffic. When I attempted to restart the vehicle, the vehicle would not start. I was left sitting in traffic fearing for me and my daughter's life as cars continue to drive pass at high speed or driving closing behind my vehicle before realizing that we were at a standstill. I attempted to restart the vehicle and it did not start. I called my automobile insurer who connected me with a tow company to have the vehicle transported to the car dealer for a diagnostic check. Based on the diagnostic review, I was advised that my 2018 jeep cherokee has a failed ac compressor which caused the starter to fail internally and my water pump is leaking. My car was just taken to the dealership for the recommended service on january 2, 2020. It seems to me that some of this could have been detected during the scheduled maintenance since the report indicates that a full inspection was performed. During the scheduled maintenance service on january 2, I got an oil change and the air filter was replaced. After reading the other reviews I am fearful for my life now while driving this vehicle knowing that it could stop anytime and anywhere. Out of safety precautions I thought it would be beneficial to post this as a safety problem god forbid anything happens in the future. |
| Category | Electrical System, Traction Control System |
| Date | Jan 28, 2020 |
| State | CO |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. While driving 60-65 mph the vehicle failed to accelerate and loss motive power. The traction control warning light was illuminated. The vehicle was taken to town and country car and truck center 10 craft dr, alamosa, co 81101, (720) 230-5846, but was not diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 28,000. |
| Category | Service Brakes |
| Date | Jan 24, 2020 |
| State | TX |
| Description | When reversing, active stop randomly applies full brake pressure without detecting an obstacle and brings the vehicle to a hault. |
| Category | Electrical System |
| Date | Jan 20, 2020 |
| State | OH |
| Description | Radio signal comes a goes very randomly. Volume fluctuates for no reason. Car and be started and radio will be fine and next it wont work at all with all static. This has been happening since we purchased the car a year ago. |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Jan 08, 2020 |
| State | WV |
| Description | On multiple occasions, while traveling at varying speeds, the entire dashboard and infotainment system have shut down for anywhere from several seconds to several minutes. The engine has not shut down, but there has been a noticeable lack of power following these events. This has occurred while maneuvering through a parking lot, traveling on a highway, through a downtown city street and on country roads. The events have occurred at varying times of day and during varying weather climates. The initial occurrence was in june 2019 while traveling on the highway. The vehicle has been to the dealership multiple times for service for this issue, yet the problem continues to occur. They have replaced a backup battery to the start/stop, as well as the button, in efforts to locate and solve the problem. |
| Category | Fuel System, Diesel:delivery:fuel Pump |
| Date | Jan 06, 2020 |
| State | NC |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. On several occasions, while driving various speeds, the vehicle lunged forward, the electronic throttle control indicator illuminated, and the vehicle stalled. The vehicle was coasted safely off the roadway. The contact was unable to restart the vehicle. On the first occasion, the vehicle was towed to lee chrysler jeep dodge ram (765 center st, auburn, me 04210) where it was diagnosed. The contact was informed that the throttle ignition coil and the fuel filter needed to be replaced. Additonally, after a second failure, the vehicle was towed to herb chambers chrysler dodge jeep ram fiat of millbury (2 latti farm rd rte. 20, millbury, ma 01527), but the mechanic was unable to duplicate the failure. The vehicle was then taken to autostar chrysler dodge jeep ram of hendersonville (401 duncan hill rd, hendersonville, nc 28792) to be inspected; however, no failures were discovered. After an additional failure, the vehicle was towed to danbury chrysler jeep dodge ram fiat (100b federal rd, danbury, ct 06810) where the contact was informed that the high pressure fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failures and did not assist. The failure mileage was approximately 18,000. |
| Category | Electrical System |
| Date | Dec 20, 2019 |
| State | NY |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the radio/infotainment system controlled several functions in the vehicle, including heating and air. The contact stated that on several occasions, the infotainment system overheated and caused several of the electrical functions to become inoperable. Also, on occasion, the heat or air would activate independently and could not be turned off. The contact stated that the radio would then attempt to reboot until the battery discharged. The vehicle was taken to garden city jeep (283 n franklin st, hempstead, ny 11550, (516) 336-4712) to be diagnosed and the dealer was able to duplicate the failure. The infotainment system was replaced; however, the failure recurred. The vehicle was also taken to east hills jeep and bayside jeep in new york for additional inquiries. The manufacturer was notified of the failure. The contact was informed that the infotainment system was safe to operate at 80 degrees; however, the temperature of the infotainment system showed at over 100 degrees during operation. The approximate failure mileage was 16. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Dec 18, 2019 |
| State | CO |
| Description | Similar to multiple reviews posted here, 2018 jeep grand cherokee shuts off completely while driving. As of this date 12. 18. 2019 I have experienced my car shutting off entirely at street to highway speeds (25-65 mph) being unable to restart multiple times (5). As a part of restarting the vehicle one is prompted to place the vehicle in park and activate by pushing the start/stop. - couple of issues there 1) you have to somehow manage to get your vehicle out of the middle of a busy street/highway which likely wont happen. 2) when you realize you cant get into a safe area and put your car in park to attempt restart, the vehicle does not restart at all. This leaves you and your vehicle completely stranded and locked out. Putting personal safety and the safety of everyone else in a highly dangerous situation. And then the cops come tell you they will tow you at your own expense. - I have been lucky enough to jump the vehicle all of the times I have been stranded. Let me be the first to tell you that two cars stopped dead in the middle of a highway performing a jump is 100% a life threatening situation. Now, the vehicle also likes to decide that it just doesn't want to start at erratic intervals. I have now 3 times experienced my vehicle just flat out not starting. Once right in the morning at work, once at work trying to go for lunch and the final time being at lunch. It's become painfully clear that the dealership has no idea what is wrong and they are now sending me out on labrat excursions hoping they fixed an issue they cannot identify. They are doing this knowing full well that the cost of failure could end up being my life. |
| Category | Electrical System |
| Date | Dec 06, 2019 |
| State | IL |
| Description | Radio goes out of control. Changes stations by its self and the volume goes up and down on its own as well. Additionally, I'm unable to connect the bluetooth system. This happens when the vehicle is either parked or moving. Taken my vehicle to the dealership twice without resolution. |
| Category | Visibility/wiper |
| Date | Dec 05, 2019 |
| State | NJ |
| Description | My 2018 jeep grand cherokee has hundreds of tiny pot mark like marks that appear in between the windshield glass. Very noticeable when the sun is low in the sky. I have never experienced this with any other of my numerous vehicles. |
| Category | Electrical System, Power Train |
| Date | Nov 22, 2019 |
| State | TX |
| Description | An issue relating to electrical or power train causes the vehicle to stall and remain in a no start condition. Without warning, the vehicle is completely without electrical power while driving and the vehicle becomes unable to be controlled. This vehicle was manufactured 9/2018, purchased 12/18. This incident happened while driving the vehicle on the interstate at a speed of 45-55 mph on 5/31/18 and again while driving at 30-40 mph on a city street on 10/18/19. Both of these incidents were terrifying and thankfully we were not involved in an accident. The only service that has been performed (oil changes and these two issues) was completed by the dealership where it was purchased. Both times the vehicle failed, the dealership discovered that the master fuse was "blown" and the replaced it. This is an unsafe vehicle that I am now forced to pay for and drive myself and my children around in not knowing when it will shut off and I will no longer be able to control the vehicle or move from the flow of traffic. When calling the manufacturer, I was told that the recall number u87 / nhtsa id 18v524000 did not include my vin number although the description is exactly the same. This recall explains that the dealer should replace the powertrain control module because it may be equipped with a voltage regulator chip in the circuit board that may fail causing a stall or no start condition and potentially causing the vehicle to stall while driving and cause a risk of crash. Yet, the dealership is unwilling to do anything to resolve the issue because the recall does not include this vin. The manufacturer refuses to acknowledge this issue and this is my only recourse until the issue happens two more times, I survive being in an inoperable moving vehicle and can file for lemon law rights. |
| Category | Fuel/propulsion System |
| Date | Nov 21, 2019 |
| State | IN |
| Description | Capless fuel filler assembly on 2018 jeep grand cherokee limited does not allow a standard gas pump to fill tank in a "normal" manner when vehicle is parked at a gas station pump and is turned off. User has to hold pump handle gently in order to dispense fuel. Took my vehicle in for diagnostic service and was told the fuel filler assembly had to be replaced at a cost to me of 6. 00 plus sales tax, as well as a diagnostic fee, as my vehicle is out of the 36,000 mile warranty period. I have read on several internet sites that models of jeeps and dodge durango have the same issue. I feel that this should be a recall for a faulty part for this model year. I have been driving for 27 years and have owned 3 other jeep grand cherokees, a honda civic, and a kia sorento and have never had this problem with any other vehicle. I also travel frequently for work and have driven numerous models of vehicles as rentals and have never encountered this issue. |
| Category | Power Train |
| Date | Nov 07, 2019 |
| State | NC |
| Description | Parked vehicle in sloped parking lot left vehicle running walked behind jeep with taligate lifted to remove wet items from jeep. Noticed the jeep was rolling backwards my quick reaction was to jump back in drivers seat to turn off car. While doing this the jeep pushed me backwards flat on my back and broke my t11 and t12 on 9-14-2019. This resulted in surgery and stress while not being able to work. I have researched this model of jeep and appears there was power train issues in 2017 and could be carried over into 2018 models. Please advise |
| Category | Suspension |
| Date | Nov 06, 2019 |
| State | TX |
| Description | A arm broke clean in two while driving down road. Nothing was hit prior too arm breaking as a result car pulled to right and hit back tire on a curb which caused rotor and ball joint on back to break. Have been complaining to service department of popping noise at front right tire with no resolve. Vehicle was traveling 40-45 miles per hour on city street clear dry day. |
| Category | Steering |
| Date | Nov 05, 2019 |
| State | TX |
| Description | We tow our vehicle and it is having a real bad wobble. This happens when we make sharp turns while in tow only. After the turn it usually corrects itself. We are concerned that this may be the same problems they are having with the earlier make jeeps which is referred to as the dearth wobble. We have an appointment with a dodge dealer to check it out. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Oct 25, 2019 |
| State | TX |
| Description | As I turned into a gas station after driving highway speeds, the vehicle stalled out. I lost power steering and brakes. The dash began flashing put vehicle in park to start. I had to come to a complete stop, place the vehicle in park and then restart it. The vehicle has approx 3800 miles on it with a fresh oil change from the dealership, frontier dodge. After restarting, the vehicle ran fine. |
| Category | Vehicle Speed Control |
| Date | Oct 01, 2019 |
| State | IA |
| Description | When using cruise control and pushing the brake to disengage the cruise control, the car slows down until my foot is removed from the brake. It then speeds forward instantly until I brake again and hit cancel for cruise control. This has happened numerous times on regular pavement going forward. |
| Category | Electrical System, Power Train |
| Date | Sep 29, 2019 |
| State | OR |
| Description | Have owned the vehicle for a little more than a year. Three times I've heard gear grinding when I put the vehicle in reverse, I immediately put my foot on the brake put the vehicle back into park waited a few seconds with my foot on the brake before putting the vehicle in reverse again. Took the vehicle to the dealership to be looked at (checked out) but because they couldn't get the vehicle to grind gears in reverse they said there was nothing they could do and had me pick up my vehicle. Also while driving it on one occasion I smelled a smell of electrical burning. Unknown where it is coming from on my vehicle. I'm getting fearful of driving it. |
| Category | Unknown Or Other |
| Date | Sep 20, 2019 |
| State | MI |
| Description | Backup camera not working when in reverse. Stationary and in motion |
| Category | Electrical System, Vehicle Speed Control |
| Date | Sep 19, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The vehicle stalled while driving the contact was stranded for approximately 10-15 minutes before vehicle resumed proper function the stop/start feature was inoperable the contact stated that while stopped in traffic, the auto stop/start feauture became inoperable. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond. The contact was unable to turn the vehicle off or switch the vehicle into gear. The contact stated that after approximately 10-15 minutes the vehicle resumed normal functionality. The vehicle was taken to joey accardi chrysler, dodge, jeep, ram, 909 federal hwy, pompano beach, fl 33062, (954) 943-6700, on three separate occasions to be diagnosed. On the first occasion the contact was informed that a wiring harness failed and needed to be replaced. On the second and third occasion the vehicle was diagnosed, and the contact was informed the secondary battery that controls the stop start feature was depleted and need to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 2,000. *tt *as |
| Category | Engine |
| Date | Sep 18, 2019 |
| State | IL |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the water pump was leaking and the vehicle was unable to be driven. In addition, the check engine and esc warning indicators were illuminated. The vehicle was taken to south chicago dodge chrysler jeep (7340 s western ave, chicago, il 60636, (773) 476-7800) where it was diagnosed that the water pump needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted and provided case number: 64535122. The contact was referred to the dealer. The failure mileage was 67,670. |
| Category | Electrical System, Seats |
| Date | Sep 14, 2019 |
| State | CA |
| Description | Power driver seat adjusts forward while I am in motion. Dangerous driving condition occurs when I am crammed up against the steering wheel. At dealership x 2 with no resolution. They claim to have performed a memory and software reset. |
| Category | Steering |
| Date | Sep 08, 2019 |
| State | IN |
| Description | Three events in 12 months of vehicle violent "wobble" (tracks side to side) while being towed by a class a (motorhome) at slow speed ~15 to 25 mph. Conditions preceding events include: 1) from a stop to moving after turning, usually 90 degrees, but not always, 2) dry asphalt pavement, and 3) sometimes after a road dip. Please note that other conditions may contribute/cause event, but the three events I've experienced, were under conditions stated above. Vehicle had less than 16,000 miles when the last event occurred, and more than 7,000 miles before first event. First occurrence while flat towing was after more than 3,000 miles of vehicle being towed. Notified jeep dealer - no help (no recalls, no tsb's, no recommended mitigation fix), reviewed many similar occurrences on various rv forums e. G. Irv2, fmca, and others. Took vehicle in for an alignment check at 16,000 miles and within oem specification. The vehicle movement is violent enough to transfer side-to-side forces into my 45', 46,000 lb. Mh (with tag axle). The you tube video ( https://www. Youtube. Com/watch? V=fwguajaeeci) accurately represents my experience. I am using roadmaster's sterling tow bar with an air force one (smi) supplemental braking system. The tow bar geometry and proportional braking system are setup according to oem requirements, I have owned five jeep gc's (2012 and earlier) and have flat-towed these without issue. Per the assistant editor at fmca, fca has refused to address the issue in the 2016 and newer gc's with electric steering, after recognizing the issue in the cherokee model after that model's conversion to electric steering. I have not experienced an accident and have not identified damaged equipment yet, however, lateral g-forces are significant enough to likely cause significant future component failure. |
| Category | Unknown Or Other |
| Date | Sep 06, 2019 |
| State | MI |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. While driving approximately 30 mph, the contact rear ended another vehicle at a traffic light. As a result, the second vehicle bumped into a third vehicle. The air bags did not deploy. There were no warning indicators illuminated. The contact struck her head on the steering wheel and sustained whiplash and a concussion. The contact received medical attention at a later time. A police report was filed. The vehicle was unable to be driven and was towed to an impound lot. The contact called her insurance company where they had the vehicle taken to an unknown dealer for repairs. The manufacturer was notified of the failure. The failure mileage was 16,155. *as *dt *dt*jb *tr |
| Category | Unknown Or Other |
| Date | Sep 02, 2019 |
| State | NJ |
| Description | The rear view camera fails to come on when the vehicle is put in reverse mode. As a result, its makes it difficult to drive the vehicle in reverse. |
| Category | Electrical System, Unknown Or Other, Wheels |
| Date | Aug 26, 2019 |
| State | CA |
| Description | At a stoplight I pressed on the brakes and they were too hard to push down as I look to make sure I was in drive which I know I was and I was I was in dr. And they were still too hard to push down so I put it in park put it back and drive it pushed out at first and then chyna kicked me back really hard so I did that one more time and they finally engaged and we're working sunroof track keeps going off problems with bluetooth connection to iphone constantly wheels we are out very very quickly at 17,000 miles can already feel transmission slipping |
| Category | Electronic Stability Control, Power Train |
| Date | Aug 21, 2019 |
| State | FL |
| Description | My 2018 jcg altitude edition with 16000 miles has been having issues with radio and navigation. Cjdr replaced stereo system which fixed the navigation issue but now radio turns up and down on own. Took car in today and there is no fix. They told me when it occurs to turn my car off and then back on which will help it temporarily. The period of which it will help is less than 1 minute before it repeats the volume issue. However this is not acceptable. Vehicle has been shifting very hard and lunging forward without foot on gas, they 're-flashed' my jeep twice. Saying my car needed to relearn my driving. I was told by my service technician that he would call when they had some solution. |
| Category | Electrical System, Fuel/propulsion System, Unknown Or Other |
| Date | Aug 18, 2019 |
| State | NH |
| Description | Transmission thumps, complete loss of power upon acceleration nearly resulting in several mva's. Extreme difficulty in getting fuel into the vehicle, constant surges in rpm, dash display goes black, touch screen turns off, goes silent, will not respond, does not recognize key fob and on several instances has allowed me to start and drive vehicle without fob. Mirrors make high pitched whistling noise. Very dangerous vehicle. I would not recommend this vehicle to anyone who values their lives or lives of other drivers on the road. This has all been constant pretty much since we purchased the vehicle new. Dealership has not been helpful. Chrysler is very difficult to deal with. Has happened since we purchased the vehicle new. Very very dangerous |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Aug 07, 2019 |
| State | MD |
| Description | On january 23, 2018, leased a 2018 jeep grand cherokee vehicle from criswell located at 84 bureau drive, gaithersburg, md 20871. Since that time, I have experienced an extraordinary number of technical and mechanical issues with the vehicle including a major safety concern: 'brakes locking when attempting to start vehicle (I was advised on 7/3/19 by a service advisor at criswell, that this could potentially happen while driving) 'vehicle not starting 'vehicle shutting down at red light 'a faulty drive shaft that was replaced 'rear camera freezing 'dashboard display going blank while driving I fear for my safety and that of my family and request that action be taken on my behalf. Sadly, every time I take my vehicle to the dealership, they cannot duplicate the issues and are, therefore, unable to be of any assistance at all while I continue to experience issues on a weekly basis. Jeep customer care (800-992-1997) assigned a case number and has complete documentation to support my complaint. |
| Category | Power Train |
| Date | Aug 06, 2019 |
| State | VA |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that while the vehicle was parked and she entered a store, upon returning there were police vehicles surrounding where she parked. The contact then was informed that her vehicle crashed into the vehicle in front of where she was parked. The contact stated that the vehicle was in the park position but somehow shifted into neutral and rolled forward crashing into the other vehicle. A police report was filed and there were no injuries reported. The vehicle was taken to the dealer lustine chrysler dodge jeep ram (14211 jefferson davis hwy, woodbridge, va 22191) where a diagnostic test was performed but was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the vehicle and provided the contact with a case number (59312649). The failure mileage was approximately 30,000. |
| Category | Service Brakes, Vehicle Speed Control |
| Date | Jul 28, 2019 |
| State | NE |
| Description | Parking my 2018 jeep grand cherokee laredo in a parking lot. My foot was on the break and I was getting ready to shift jeep into park when the jeep suddenly accelerated forward hitting a building. Took jeep to dealership and they have been trying recreate this. I have opened a ticket chrysler/fiat and waiting for them to contact me. I am afraid to drive the jeep now. |
| Category | Electrical System, Engine |
| Date | Jul 22, 2019 |
| State | OH |
| Description | The vehicle nav display shuts down and then the car won't start. I have been in traffic when this has happened twice so far. In both cases the car was stationary. Once on a highway and once on a city street. The latest time this happened was 6/11/19 at 7:29 pm. Additionally the nav screen has shut down as follows 6/12/19 12:14 pm 6/26/19 3:51 pm' 6/28/19 10:13 pm 7/1/19 8:22 am 7/10/19 1:57 pm 7/11/19 9:42 am 7/18/19 3:10 pm 7/19/19 9:02 am |
| Category | Fuel/propulsion System, Power Train |
| Date | Jul 22, 2019 |
| State | GA |
| Description | I have a "no start" issue. When the ignition button is pushed to start the vehicle, the starter turns, but the engine does not crank. There are times when it may take up to 10 seconds or so to get the starter to turn off. This is an intermittent problem, but is getting more frequent. |
| Category | Forward Collision Avoidance |
| Date | Jul 19, 2019 |
| State | NV |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. While driving various speeds, the forward collision avoidance system malfunctioned and did not warn the driver once the vehicle was near a second vehicle ahead. The vehicle was taken to desert 215 jeep (8030 rafael rivera way, las vegas, nv) to be diagnosed, but the cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 200. |
| Category | Electrical System |
| Date | Jul 17, 2019 |
| State | MO |
| Description | Our jeep gc stalled and nothing worked while pulling out into traffic from a gas station. After waiting a couple minutes the lights on the dash came back on and we were allowed to restart the vehicle. Once the engine started we cautiously continued. We drove approximately 20-30 miles down the road when the jeep died again. This time we were driving 70 mph+, and with no warning the engine died and all electrical equipment was dead. We were fortunate to get pulled over without issue. Again, after a couple minutes of sitting there the dash came back on and we were allowed to start again. This happened 4 more times before we reached the dealership that we purchased the jeep from. It is there currently awaiting diagnosis. 13,000 miles. |
| Category | Electrical System, Steering, Vehicle Speed Control |
| Date | Jul 10, 2019 |
| State | CA |
| Description | See note to insurance company I received my 2018 jeep back yesterday 7/10/19 after months of waiting for farmers to regain possession after stolen and recovered in mexico and repairs to be done. I drove the car home from bumper to bumper last night. When I tried to drive the car home from the gym today the window on the passenger side stating going up and down by itself. I was going 45 miles an hour. When I tried to stop it with the switch the transmission locked up and all power died. The car skidded 10-15 feet toward a intersection. I almost went through the windshield. Lucky I am strong enough to stop myself. I am requesting you that you total this vehicle return my down payment and make payment to chrysler in arrears. This vehicle is unsafe. |
| Category | Power Train |
| Date | Jun 28, 2019 |
| State | NJ |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. While driving 30 mph and attempting to shift gears, the vehicle downshifted. The vehicle was taken multiple times to route 46 chrysler jeep dodge (located at 1655 us-46, little falls, nj 07424, (973) 339-7752), but they were unable to duplicate the failure. The manufacturer was notified. The failure mileage was 15,800. |
| Category | Electrical System, Engine, Power Train |
| Date | Jun 19, 2019 |
| State | NY |
| Description | While driving a message of service shifter displayed and vehicle went like on park mode but in d shift. Car was in motion and became stationary. Shift lights came on. All wheels were locked, service engine light on. Turning car off and back on didn't help. I was unable to move the shift from d to any other shift. It was very scary as I was on heavy traffic road, unable to move the car in the middle lane during work rush hour. It had to be towed to the dealer, tow guy had issues getting into the flat bed as the wheels were fully locked. Awaiting a diagnosis. |
| Category | Electrical System, Engine, Steering |
| Date | Jun 10, 2019 |
| State | TX |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that every time the vehicle was in operation and a turn was made, the vehicle decelerated and lost power. Also, the front wheels and steering wheel seized. The contact could not turn the vehicle due to the stiffness of the steering wheel. In addition, the engine leaked oil and the electronic throttle, check engine, and stability control warning indicators illuminated. The vehicle was towed to north west dodge (9616 northwest fwy, houston, tx 77065, (281) 720-1128) where it was diagnosed that the oil needed to be changed. The vehicle was repaired multiple times, but the failures recurred. The manufacturer was not made aware of the failures. The failure mileage was 39,680. The vin was invalid. |
| Category | Electrical System, Fuel/propulsion System, Service Brakes |
| Date | Jun 06, 2019 |
| State | DC |
| Description | In september of 2018 in an elevated grocery store parking lot, immediately at the moment of a low speed front collision that bent part of the front bumper, the engine rpm spiked extremely high. I then carefully put my foot square on the break and applied pressure before putting the vehicle in reverse so I could park in order to check the damage. As my foot was firm on the brake, while shifting into reverse the vehicle took off at a high rate of speed as the engine rpm continued to violently accelerate and spike. The brake was rock solid and did not activate all, no matter how much pressure I put on it as the jeep accelerated through the parking lot in reverse, getting up to about 40 to 50 mph before striking 4 other vehicles. At least 2 of the other vehicles were totaled. Only after the jeep came to a complete stop into one of the parked cars, was I able to turn the engine off and get out to make sure no people were injured. Several pedestrians were walking to their cars at the moment of the incident. No one was hurt but several people could have been killed or seriously injured as a result of the engine throttle/rpm spiking out of control. The experience was completely horrifying. The on duty police officer who I spoke with, who was also present at the time of the incident, did not write a ticket. After interviewing me he determined that I was of sound mind and body and not under the influence of any type of substance. After speaking with several technicians and sales associates at the jeep dealer, I' was advised to contact jeep corporate to speak with someone who had the authority to help me resolve this matter. Moving forward my best advise to anyone else would be to check this (nhtsa) website for any manufacturer malfunctions and/or recalls. |
| Category | Electrical System, Engine |
| Date | May 30, 2019 |
| State | VA |
| Description | Vehicle stalls while being driven is the most serious issue ac works sporadically. Door lock unlock sporadically will not work stationary dangerous issue is the vehicle stalling out while being driven on highways |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | May 29, 2019 |
| State | NV |
| Description | The vehicle was stopped and placed into park with the engine running. I exited the car and it accelerated in reverse in a fast speed and struck a parked vehicle. I was caught behind the open door in panic and was very fortunate that I was not knocked down and run over by the wheels. I am adamant that the transmission was placed into park and not in reverse. I was shocked at how fast the car was traveling. The incident was witnessed by my husband and my brother in law. My husband later talked to a man that was nearby and was told that he had the exact same car and year and that the same thing happened to him. An investigator was sent out and determined that there was a faulty part in the vehicle. The man lived in the state of colorado which is where it happened. My husband forgot to get his name. This happened in an rv park on flat terrain, private property. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | May 29, 2019 |
| State | NM |
| Description | 2018 jeep grand cherokee trackhawk throttle stuck open and began accelerating after removing foot from gas pedal. This issue is not related to the floor mat recall as I have already had the recall performed on the vehicle by the dealership. This could have caused a serious injury or death. I had to press the ignition to turn the power off and slam hard on the brakes to stop the vehicle from continuing to accelerate. |
| Category | Power Train |
| Date | May 24, 2019 |
| State | MD |
| Description | Tl* the contact leased a 2018 jeep grand cherokee. The contact stated that while the vehicle was parked, the vehicle rolled away in reverse 5 minutes later and crashed into a neighbors vehicle. No air bags deployed. The dealer darcars chrysler dodge jeep ram of rockville, 755 rockville pike, rockville, md 20852,(301) 424-1700 was notified of the failure. The vehicle was to be towed to the dealer for further testing to determine the cause of the failure and the contact mentioned that they felt unsafe in the vehicle. The vehicle was not included in nhtsa campaign number: 18v280000 (power train) but the vehicle exhibited the same failure as the recall campaign. The manufacturer was notified of the failure. The approximate failure mileage was 10,000. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | May 14, 2019 |
| State | OK |
| Description | Had several issues with this rented vehicle still running after pushing button to stop vehicle when parked. Family members told me 'your car is still on' at least 3 times. Had issues when stopped at an intersection. The vehicle seemed to die & was very delayed when starting to go again-required more pressure on gas pedal than usual. Had issues while filling the vehicle with fuel. Several times the pump would cut off (approximately 10 times) indicating that the tank was full when I knew it wasn't. Had a severe issue resulting in damage to the vehicle & the aloha island mart at 50 pakaula st. Kahului, hi 96732 gas pump. I stopped to fuel up in order to return the rental vehicle to budget rental car (865 w mokuea pl, kahului, hi, 96732), I put the vehicle in park, pushed the button to stop the vehicle to turn off the motor. Exited the vehicle to get the credit card out of my purse which was in the back on the floor board in a beach bag I saw that the vehicle was rolling back. There was no slope to the parking lot, it was level ground. I jumped back in the vehicle with left foot outside the vehicle and put my foot on the brake to stop it, it went out of control backwards. Thankfully I got my left foot in and had to use both feet on the break to stop the vehicle. Put the vehicle in park & turned it off again. The door & driver front quarter panel sustained severe damage from hitting the gas pump which also received damage. Although the pump was in workable condition once the vehicle finally started & was moved. This could have resulted in severe bodily damage to myself as well as more vehicle & bodily damage if someone had been behind me at the next pump. Needless to say I was terrified, shaking uncontrollably & the thought of what could have happened. After reading the complaints & recalls on the jeep grand cherokee I feel this one should be added. |
| Category | Unknown Or Other |
| Date | May 13, 2019 |
| State | TX |
| Description | Exploding sunroof while driving |
| Category | Steering, Unknown Or Other, Wheels |
| Date | May 12, 2019 |
| State | IL |
| Description | I nearly died on 5/8/19 driving my jeep. I was going about 60mph on the expressway in the far left lane. My sos 🆘 went off on my phone and immediately I lost control of the car and wheels started turn into left and right. There was no more power steering and I had to struggle and force the wheel to the right and left so I wouldn't crash into the divider wall on the left and cars on the right when it would change lanes. This went on for what seemed forever. I reached for my phone that was flashing and pressed the cancel button and shortly after it began to calm down and I began to get some control. I don't understand what happened my phone was not connected to the blue tooth it was sitting on the passenger seat. You have an image that is described as a death wobble that is similar only mine was more profoundly severe. What is this and what causes it? It almost killed me. I could have had my grandchildren in the car with me. I do not want to go in to jeep an they act like they don't know or can't find the problem. This is a deadly safety problem and I am afraid to drive this car. It is safe and there is no warning sign. Fix it immediately, recall it, exchange it, or refund it. |
| Category | Power Train, Vehicle Speed Control |
| Date | May 10, 2019 |
| State | PA |
| Description | Recall: u65/nhtsa 18v-332 just bought it and found a recall on v-6 jeep grand cherokee limited. I haven't driven yet. Please send me the certificate to get it fixed. |
| Category | Engine |
| Date | May 09, 2019 |
| State | DE |
| Description | On 3/11 and 5/3 2019,my vehicle without warning and in gear surged out of control crashing into a parked car the first time and hitting a telephone pole the second time. Despite my foot on the brake pedal, I could not get it to stop. It finally came to a stop after hitting the neighbor's vehicle and telephone pole causing significant body damage on both occasions to my jeep. Thankfully no injuries but I no longer have confidence that this vehicle is safe to drive. |
| Category | Electrical System, Electrical System, Electrical System, Unknown Or Other, Unknown Or Other, Unknown Or Other |
| Date | May 03, 2019 |
| State | MD |
| Description | My 2018 jeep grand cherokee has been submitted to the dealership for a faulty sos feature. The sos does not connect to emergency services and does not shut off. The system stays engaged until a fuse is pulled in the battery compartment under the front passenger seat. Multiple submissions and "star tickets" have not produced correction and star tickets cancelled multiple times by the oem. There are service bulletins, but nothing is resolving this. Oem not taking this as a serious safety issue. If something should occur, the vehicle's safety response service will not be able to do anything for occupants of the vehicle. It is very upsetting that the oem has not fixed a software issue and will not allow the dealership to replace the radio with one that actually provides the proper connection to emergency services. This is a defect in the product that the oem has had over 18 months to fix since this vehicle was manufactured. |
| Category | Engine |
| Date | May 03, 2019 |
| State | NH |
| Description | Engine stop/start feature causes engine to stop/start upon shifting from drive to park, can cause driver to exit vehicle with engine still running |
| Category | Engine |
| Date | May 01, 2019 |
| State | PA |
| Description | This vehicle lacks any kind of utility for positive engine shutoff confirmation, and/or a warning indicator when the key fob is separated from the vehicle. It is very easy to accidentally park and exit this vehicle and leave it running. It has happened to me four times in the 18 months that I've owned it. Two of these times the engine was left on while parked for more than an hour. This is obviously a huge safety and emissions issue. Specifically, because no key removal is necessary, it is easy to push the button to turn off the radio and subconsciously believe that you've turned off the vehicle. Car engines are very quiet now, and when exiting where there is even nominal ambient noise, you may not hear the vehicle running. At minimum, I believe the key fob should have a sensor to know when it is more than say 20' away from a running vehicle and it should warn you with loud audible alarm. A secondary option would be to have a mobile app or network connected service that could send a text or email that the vehicle has been idling in one place for more than xx minutes. |
| Category | Steering |
| Date | Apr 25, 2019 |
| State | TX |
| Description | While being towed by an rv, the jeep started violently wobbling which shook my 40,000 # rv pretty hard. This started after a slow (about 5mph) left turn. The wobbling did not stop until completely stopping the rv. This has only happened once in 5,000 miles of being towed. Has never happened while driving the jeep about 11,000 miles. |
| Category | Power Train |
| Date | Apr 23, 2019 |
| State | NY |
| Description | Transmission doesn't always shift from low gear to next higher. |
| Category | Unknown Or Other |
| Date | Apr 14, 2019 |
| State | PA |
| Description | Several issues but the most serious issue was on 1-25-2019 when I had an appointment and parked forward into a parking space. I was early so I decided to back up into another parking space. There was an open spot right behind me. When I backed up in between two parked cars, my vehicle zoomed out of control, over an island about 7 feet wide and then off the island. I was trying to brake but the vehicle kept going backwards. Finally the vehicle stopped. This occurred in the parking lot of school. . Thank god there were no children out on recess. My son came and got me. I was so shaken up. My husband took the vehicle to the dealership. He was told that one of the system on the screen was on and he turned it off. We called the dealership to learn what the system was and was told no one knew anything about this. We requested the owner of the dearlership to contact us but no response to date. |
| Category | Engine |
| Date | Apr 13, 2019 |
| State | OH |
| Description | When stopped at a light car stalled, start stop pressed after car places in park and car ran. Automatic off error lit up on screen in yellow and remained on despite turning off automatic off. Then when came to another stop at a drive through, car was placed in park and the car again wouldn't take off after returning to drive until stop start was pressed again even though auto off was still turned off. |
| Category | Unknown Or Other |
| Date | Apr 11, 2019 |
| State | IA |
| Description | Vehicle was being towed behind 2016 tuscany class a with a blue ox hitch. We made a stop turned left at to bottom of an exit ramp. The vehicle began dipping down and back up violently from right to left, back and forth, throwing to motorhome from side to side. We stopped and checked the tires for flats. We found non and resumed travel. A few miles later this happened again. In all it happened four times if this had happened at higher speed we would likely have been in the ditch. Chrysler claims this is caused by a problem with the electronic steering but since they don't make a hitch plate for this vehicle they are trying to blame it on the hitch this is a known problem with jeep, since switching to electronic steering. They claim to not have a fix for grand cherokee, but do for cherokee. Meanwhile I am stuck with a vehicle I bought because jeep said it was towable and now I find it can not be towed without danger to me and my family. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Apr 09, 2019 |
| State | IL |
| Description | The vehicle is brand new and a few months after purchasing it the vehicle would shut down electrically (twice while driving) and the steering wheel and brakes would lock up. Since purchasing the vehicle in november of 2017 I have had 4 to 5 separate occasions where the vehicle had to be towed to the dealership in jeep/chrysler in libertyville, illinois. I made verbal complaints after the second and third time. I was told after the last issue the problem was resolved and no more issues would occur, about 10 months later the issue has occured once again for a fourth time. I have son that I pick up on the weekends which requires me to drive on the highway. My fear is that the electrical will go out and my son will be hurt in a car accident due to the steering and brakes locking and no way to stop the vehicle safely. The occasion where is was driving the vehicle starting going haywire, the dash lights were flickering and different signs were coming on and the brakes became very hard to press until I couldnt any longer and the steering became really hard to move until it eventually locked as well. On 9 april 2019, the last of the few issues that has happened to this vehicle it was stationary and it wouldnt start and the electrical started acting up with the dashboard giving me the same messages from the last few times that the situation had occurred. |
| Category | Structure:body, Unknown Or Other |
| Date | Apr 09, 2019 |
| State | AZ |
| Description | I purchased a new 2018 grand cherokee trailhawk edition last fall that was factory equipped with "rock rails". I have discovered that the factory specified jacking location "pinch points" are obscured by the rails and no longer accessible using the supplied jack. There are "cutouts" in the rails but they are not large enough to allow access to the jacking location points. I had the first service performed at the dealership and showed them the problem. They also could not locate a safe jacking location using the factory supplied tools. It is potentially very dangerous to attempt any type of tire change procedure using the supplied factory jack on a grand cherokee with the rock rails option. Serious bodily injury and/or death could result if the vehicle was to slip/fall off the jack while following the procedure outlined in the factory user's manual. I have contacted us corporate jeep several times via email and phone (3/15, 3/17, 3/27, and 4/2). They assigned case #58203148 to the issue but have not yet provided any suggestions or remedy to the problem. I have not received any response from them other than "they're looking into the problem".*dt consumer stated the cutout is not large enough for the 'u' shape cusp of the jack to engage and provide a secure lift point. You will also notice that the rock rail pinch point is offset 90 degrees to the original lift points of the vehicle. This means you'd have to align the jack stand parallel with the vehicle rather than perpendicular. *jb *dt *tr |
| Category | Electrical System, Engine, Service Brakes |
| Date | Apr 04, 2019 |
| State | NY |
| Description | As im driving, the car complete dies on me, no power, no brakes, no steering, nothing is working, this is the 3rd time this is happening, im not safe in this car, I drive my kids, |
| Category | Air Bags |
| Date | Apr 03, 2019 |
| State | CT |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. While the contact's wife was stopped in stop and go traffic, a tractor trailer crashed into the rear of the vehicle. The vehicle was in economy mode at the time of the crash. There were no warning indicators illuminated. The driver struck her head on the steering wheel and sustained head injuries. Medical attention was received. The air bags failed to deploy. A police report was filed. The vehicle was towed to an independent mechanic. The contact called northwest hills chrysler jeep dodge ram (2033 e main st, torrington, ct 06790, (860) 482-0700), but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 12,000. *dt *dt the consumer stated vehicle deemed a total loss by the insurance company. *tr |
| Category | Power Train |
| Date | Mar 15, 2019 |
| State | CA |
| Description | After driving into condo garage, I put transmission into park, with engine running, and opened door to exit vehicle - car started moving backwards - the surface is flat. I was partway out of the vehicle, hit the brake pedal but could not stop it before the open door impacted a concrete pillar incurring damage preventing door from being subsequently closed. If I had been further out of the car the result could have been far worse. The vehicle behavior was extra alarming because my experience prior was that the transmission tended to bounce back to park when selecting reverse. Also when in reverse - extra effort is required on the gas pedal to make the vehicle move. So here - not only did it seem to be in reverse despite my pushing to park - the vehicle was at idle speed which has previously not been sufficient for movement. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Mar 10, 2019 |
| State | AZ |
| Description | My 2018 jeep grand cherokee just accelerated by itself up a sidewalk at a parking lot and ran into the pillar of a building. I then put it in reverse and it accelerated into a car parked beside me. The front axle snapped completely even though the impact was not tremendous. The air bag did not deploy. This vehicle has all kinds of impact sensors and usually brakes on its own even when it senses a leaf from a nearby bush and none of that worked. This happened just yesterday and I'm at a loss as to what to do. I cannot believe my internet search has yielded so many similar stories! *dt *dt *dt*jb |
| Category | Unknown Or Other |
| Date | Mar 03, 2019 |
| State | NJ |
| Description | I purchased the vehicle in november 2017 and june 2018 the radio started shutting down every 30 seconds. The jeep dealer had it for 1 week trying to figure out the issue. It was never quite the same after they fixed it with a 'patch' but I lived with it. December 2018 my navigation stopped working along with my sirius radio. Intermittent restarts, jammed screens and locked bright blue screens also occurred. I was unable to use my phone or any other controls located in that screen. This includes my back camera and audible sensor. Today is march 3, 2019 and the dealer has had my car since january 9, 2018. They received 1 replacement radio, but it didn't work. They apparently tried other things that chrysler tech told them to and that didn't work. They have ordered another radio, but the eta of shipping keeps getting pushed back further and further. The new date is march 8th of 2018, and I will guarantee the radio will not come in then either. I am making payments and paying insurance on a car that I don't even have. I am also trapped in a lease with no way to get out of it and get another car that works. This is far past unacceptable at this point! |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Feb 05, 2019 |
| State | FL |
| Description | Vehicle exhibited sudden unintended acceleration on two separate occasions, and caused an accident involving property damage. The vehicle, which had been on cruise control, was completely stopped in traffic for 30-45 seconds on I-95 in south carolina. The car suddenly surged forward while the driver yelled at me 'my foot is on the brake'. It subsided once, then surged ahead again, leaving skid marks and colliding with the vehicle in front of us. It then surged a third time, ploughing that car ahead, before the driver could shift the transmission into park |
| Category | Electrical System, Power Train |
| Date | Jan 26, 2019 |
| State | PA |
| Description | After turning on the ignition and putting car into reverse the reverse light flashes and car will not go into reverse, same for putting into drive. Engine light stays on. This problem only lasts for a few seconds and then the car can go into reverse. I brought it into the dealer they had it for 4 days and could only recreate the problem once. It has happened to me twice prior to bringing it into the dealer. The dealer could not find any electrical or engine issues. I was told to bring it home and when it lasted to longer then to notify them. Very disconcerting!! Have to wait until I cannot drive the car! |
| Category | Service Brakes, Unknown Or Other |
| Date | Jan 23, 2019 |
| State | FL |
| Description | The vehicle becomes very unstable (eg, it wobbles ) when I step lightly on the break at speeds of 60 mph and above. Also, this vehicle has a high risk of rolling over ( I lightly moved the steering wheel to avoid collision with a reckless driver that almost hits my car sideways on the highway, and the car lost control nearly rolling over. The vehicle was in motioned on florida's turnpike. |
| Category | Fuel/propulsion System |
| Date | Jan 19, 2019 |
| State | MA |
| Description | Every time I go to pump gas in the car, the pump will stop as if it's full. I have brought the car to 495 chrysler, jeep, and dodge in lowell, ma 5 times now and they fixed it once and it was fine. Then a few months later it started doing the same issue again. They say it's the gas stations and that I have to look for certain pumps, etc. I go to the same pump and gas station each time and when it doesn't work I have to drive around testing gas stations to see which will work. My car will stay at the dealership for 3-4 days just for them to say that it's the gas stations fault and not theirs. The first time this happened the mileage was at 5298 and now it is currently at 14,124 with only 1 year and 2 months of use. I currently have a claim with chrysler as of right now. |
| Category | Air Bags |
| Date | Jan 14, 2019 |
| State | KY |
| Description | On 01/09/19 my wife was involved in a single vehicle accident in which her vehicle ran off the roadway down an embankment resulting in the vehicle sustaining a total loss of the vehicle due to damages. The front of the vehicle was completely destroyed as it hit some type of barrier which destroyed the under carriage striking two trees before it came to rest about 300 yards off the roadway. My concern is that none of the airbags deployed in this horrific accident which fortunately my wife only sustained minor injuries. |
| Category | Fuel/propulsion System |
| Date | Dec 28, 2018 |
| State | CT |
| Description | Unable to fill with fuel. Jeep is blaming the gas pumps. 4,000 miles on vehicle. Jeep has advised turning the pump handle which eliminates the fuel cut off and causes gas to spill. This is extremely unsafe. |
| Category | Engine |
| Date | Dec 20, 2018 |
| State | IL |
| Description | The jeep will restart after pushing the start/stop button. The rpm gauge will drop to 0 and then it will restart again and all the lights on the dash come on again like when you first start it. Sometimes it's right away and sometimes it takes sometime. I have had it in the dealership and they couldn't replicate the issue. There has been numerous times that it has restared and ran for a few hours in a parking deck. I am worried that if I park it in the garage the carbon monoxide might poison our family.*dt *jb |
| Category | Unknown Or Other |
| Date | Dec 19, 2018 |
| State | NY |
| Description | Reverse backup camera suddenly stopped work. Very hazardous because it's a safety feature that's not working. God forbid I run over a child since I rely on the camera to reverse. I have video proof of the acquiring malfunction |
| Category | Service Brakes |
| Date | Dec 18, 2018 |
| State | NJ |
| Description | I purchased a 2018 jeep grand cherokee limited in september 2018. With barely 1,400 miles on it, the brakes failed when I was in bumper to bumper traffic for two straight hours on 287 in rockland county, ny. I had my foot on the brake as the road was closed due to a truck fire. Suddenly the brake completely depressed to the floor and the car rolled into a mac truck. I had front end damage in the amount of Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Suspension |
| Date | Dec 11, 2018 |
| State | TX |
| Description | The air suspinsion has been actin up since I purchased it new in feb 2018. It wasnt too bad so I just left it alone and didnt use it. Later it started flashing a warnning while driving at higway speed to "service air suspision immediatley." the suspinsion went into "park/exit mode" and the truck dropped and it drove very rough. I trailered it to the dealership. They had it 3 weeks. It failed as soon as I left. Now it seems stuck in off road ii mode, but the rear is high and front is low... Its pitiful. I do love the jeep, but this is getting aggrivating. I'm taking it back to another dealership and hopefully it will be ready fro me to travel for christamas. |
| Category | Suspension |
| Date | Nov 26, 2018 |
| State | MD |
| Description | When starting the vehicle, it made a grinding sound. Then a dashboard message popped up stating that the air suspension needed servicing immediately. This same message appeared every time we started the car. In addition, while driving, another dashboard message popped up instructing to reduce speed to maintain proper vehicle height. |
| Category | Wheels |
| Date | Nov 11, 2018 |
| State | TX |
| Description | The goodyear tires have little tread left after 14,000 miles. Also, the kevlar goodyear are highly susceptible to penetration by staples. Staples! I can understand that no tire is impervious to nails but I would have thought that with kevlar these tires should be able to stop a staple. I guess not. Probably the most important issue is the lack of traction on the tires. They are absolutely horrible in the rain. Unsafe actually. These tires need to be removed from the market. |
| Category | Electrical System |
| Date | Nov 07, 2018 |
| State | MD |
| Description | Electrical system malfunctioned while driving on a city street, dashboard lit up and the vehicle would not switch gears. Wipers started going and message popped up on the screen to not turn the vehicle off because it may not restart. When the vehicle was turned off it would not restart and it was stuck in the run position. Vehicle was towed to the dealership, they stated the vehicle over fifty codes and they did not know what was wrong with it. The dealership had the vehicle for well over a month and had to reach out the chrysler for additional assistance. Eventually the dealership stated a sensor had become loose and that had caused all the problems. I received the vehicle back and within a week I was having problems again. While stopped at a traffic light a message popped up that the shifter was malfunctioning, this message came and went multiple times. A few days later the vehicle would not start, I had the vehicle towed to the dealership. They stated they could not replicate the problem and I received the vehicle back the next day. The following day while driving from work the dashboard lit up again and the same initial issue happened all over again. The vehicle was towed to the dealership again, once again they have no idea what has happened. They have been in possession of my vehicle for another month with no solution. Chrysler has informed the dealership to perform a pin drag test, this test supposedly involves checking every wire and code on the vehicle one at a time. As of todays date I still have not received my vehicle back. |
| Category | Air Bags, Structure:body, Wheels |
| Date | Nov 01, 2018 |
| State | MA |
| Description | I was traveling south on cambridge rd. As I was approaching a shopping plaza, a vehicle was attempting to exit the parking lot of the plaza also heading south. As the vehicle was attempting to make the left hand turn, it pulled in front of my car, driving me off the road. I had to swerve out of the way to avoid hitting that car, and when I did I crashed into an electrical pole, destroying the entire front end and totaling the car. The airbags did not deploy and this is why I'm filing this report. |
| Category | Suspension |
| Date | Oct 28, 2018 |
| State | MI |
| Description | 'service air suspension immediately' is the warning on my jeep and many peoples jeeps since 2015. This issue is a constant problem and chrysler has no answer. Where is the recall? |
| Category | Unknown Or Other |
| Date | Oct 25, 2018 |
| State | MI |
| Description | Forward collision warning does not work. Dealership says the system will work correctly if the adaptive cruise control is activated. All information in the various jeep owner's manual does not specific acc activation as a requirement. Searching the internet reveals many people experience the same problem. Jeep doesn't seem interested in helping. |
| Category | Vehicle Speed Control |
| Date | Oct 21, 2018 |
| State | TX |
| Description | I was stationary(in "park' mode), sitting in my vehicle making a bank transaction at the drive thru at wells fargo located at 505 round rock ave, round rock, tx. Suddenly the jeep accelerated on it's own, I pressed the brakes and it wouldn't stop. See also odi 11140468. *dsy I traveled maybe 15-20 yards braking, before I crashed into the walk up atm. Exact cause? Unknown at this time. |
| Category | Fuel/propulsion System |
| Date | Oct 16, 2018 |
| State | NY |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that while his wife was refueling the vehicle, fuel sprayed back out forcefully into her face. The contact's wife was transported by ambulance for facial and upper body burns due to the fuel. The contact was unaware of a police report being filed. The vehicle was taken to the dealer (croton auto park 1 municipal pl, croton-on-hudson, ny 10520 (914) 271-5100) where it was diagnosed that the fuel filler needed replacement. The contact stated that the vehicle was currently at the dealer for repairs. The manufacturer was notified of the failure. The failure mileage was 6,000. |
| Category | Vehicle Speed Control |
| Date | Oct 15, 2018 |
| State | TX |
| Description | Tl* the contact owned a 2018 jeep grand cherokee. While the vehicle was engaged in park, it unexpectedly accelerated to 20 mph and crashed into an atm machine. The contact mentioned that the vehicle would not come to a complete stop when the brake pedal was depressed. The air bags deployed. A police report was filed. The contact sustained bumps and bruises along with three fractured ribs on the right side and an injury to the right leg that required medical attention. The vehicle was towed to a local tow yard where it was deemed a total loss. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 1,240. See also odi 11141658. *dsy *dt update 10/18/18 *dt *tr |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Oct 07, 2018 |
| State | TX |
| Description | After having my jeep brand new from the dealer roughly about two weeks after purchasing the check engine light turned on. We bought our jeep from autonation in spring, tx. We live in galveston county so when it turned on we took it to autozone for the free code check - the code read was p20e8 and it just said emissions code. No specific readout was available for the code detected. The exact jeep we own is a 2018 jeep grand cherokee serling edition ecodiesel. We did notice that the def fluid was not properly filled to the full level upon the purchase so figured it could in relation to that. We drove back up to spring to the dealer and told them the issue and they said ok got us in a rental and then would call us as soon as it was ready. Once we picked it up it we asked what was the cause for the code and the technician said 'oh well it was nothing - just something that we forgot to turn off'. On the way home the check engine light again comes back on the dash. We stop by another jeep dealer in the way home and inquired with them what they thought it might be and they said 'that whatever the dealership told you cannot be true'. Then bill or service or receipt said check engine light p20e8 was found def pump low pressure fault is stored, found tank low with less than 2 inches of fluid in take, found vehicle was not topped off when purchased, added def to tank and cleared codes and verified proper def fluid pressures at injector. The light remains on two days later and now a message pops on my dash and said 'def system problems see dealer'. Normally I would not be so upset but this a brand new car the dealer (not mentioned) was not exactly helpful dropping off or receiving the vehicle back with any kind of helpful information. I love my car and just want to make sure it can be properly fixed so I hopefully do not have to worry about my safety or the integrity of my car. |
| Category | Vehicle Speed Control |
| Date | Oct 03, 2018 |
| State | OH |
| Description | Throttle has stuck on full throttle 2 times while accelerating on city street. The only way to slow vehicle down was to put transmission in neutral and apply brakes hard. Very scary situation! Other owners have had the sane problem. *dt consumer stated other owners have told me they have experienced stuck throttles also. 2017/2018 jeep cherokee srt with 6. 4 litre hemi engine and 2018 jeep grand cherokee trackhawk with supercharged 602 hellcat hemi engine. I know of one person that has filed a claim with the nhtsa. I've attached 2 pictures of my throttle pedal and floor mat. When fully depressed it does not touch the floor mat. I pushed on it a hundred times and it did not stick. I do not believe the floor mat is the problem. I had it at the dealer and they could find nothing wrong. Very scared to drive. Updated 10/18/18*jb |
| Category | Engine, Power Train |
| Date | Sep 28, 2018 |
| State | DC |
| Description | This suv has the energy efficient shutdown/restart feature. After being stopped at a traffic light, I re-engaged the engine/transmission by lifting my foot off of the brake and began pressing the accelerator. There was very little power to accelerate, you could hear the grinding and pulling of the engine/transmission but only a little power. I put on the emergency hazard lights, looked around the dash for messages and verified that the gear was indeed in drive. I continued to press the accelerator to move the truck out of traffic. I made it to a driveway where I could pull off of the main street and not block the morning rush hour traffic. I put the truck in park, looked at everything again (no warnings or error messages) and put the truck in gear and it moved as it was supposed to do. I made it back to the street, went a short distance (less than 2 blocks), started to go up a small hill and the no power issue happened again. I was less than a block away from my destination, so I s-l-o-w-l-y made it to the top of the hill. I parked in my office's garage, reported to work and contemplated what to do. I have had this truck since the end of june and it has only 1,100 miles. I will be dropping it off/towing it in to the dealer repair shop tomorrow. This is dangerous and not acceptable jeep! |
| Category | Service Brakes |
| Date | Sep 20, 2018 |
| State | NY |
| Description | Scrapping/grinding coming from the wheels. Sounds like the disc rotor dust shield is rubbing against the rotor. I heard this is a known issue. Let's see what the service department says. |
| Category | Unknown Or Other |
| Date | Sep 10, 2018 |
| State | WA |
| Description | My 2018 jeep grand cherokee trailhawk's sunroof suddenly exploded while driving 60 mph on the freeway during a hot summer day. I heard an initial loud crack sound and moments later the front sunroof glass shattered outward. I was able to get to the side of the road before the glass showered into my vehicle and over my head. I shut the sunscreen which helped, but there was millions of glass shards and fragments all over the inside of my car and throughout the ceiling. This vehicle only has ~6500 miles on it and was purchased in march 2018 brand new. I had the car towed on a flatbed truck to the dealer that I purchased it from and since, it's been in and out of the shop 3 times. The dealer replaced the front sunroof glass, seals and vacuumed out my car, however the day after picking it up, massive amounts of glass remained in the ceiling area. The second attempt and cleaning up the glass, they had to removed the interior header and seats to try and extract all the broken glass fragments. I'm taking the car back in for the 4th time, because there is still broken glass shifting around between the sunroof and sunscreen. The repairs have thus far been covered by warranty (manufactured defect), but this brand new vehicle is ruined. I'll be working with chrysler customer care to see what my options are and if they will offer a new replacement vehicle or buy back. Very scary and grateful no one was seriously hurt... I'm very disappointed and frustrated to say the least and the saga continues. |
| Category | Vehicle Speed Control |
| Date | Sep 07, 2018 |
| State | PA |
| Description | On occasion, when the accelerator pedal is pushed all of the way to the floor, it would get stuck under the floor mat. This has happened on more than one occasion. It is very dangerous when it happens because the vehicle is at full throttle and the brakes will not overcome the engine. I've resolved the problem in my vehicle by removing the floor mat. I called jeep cares and warned them of this problem and they said to take to a dealership to have it looked at. They've known about it for a couple of weeks. I'm reporting this with the hope that you will look into this and get a warning out before someone gets injured or killed. Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *cc *tr *dt updated 10/29/18*jb |
| Category | Visibility/wiper |
| Date | Sep 06, 2018 |
| State | TX |
| Description | Backup camera display is full brightness at night and not dimmable. Effect of flash brightness when placing vehicle into reverse causes temporary light blindness as well as reduces external visibility such that mirrors and visual observation are impaired significantly. It is necessary to manually cover the screen with a shield as the "screen off" button will also not turn off the backup camera displayed. Occurs every time vehicle is placed in reverse. This issue occurs at night. |
| Category | Fuel/propulsion System |
| Date | Aug 31, 2018 |
| State | VA |
| Description | When I try to put gas into my tank, the pump cuts off. It takes five minutes to get worth of gas! It's getting worse. I've tried different pumps, different gas stations nothing helps. The dealer claims to know nothing about it. Today, the gas was spit back out! So I have shoes and feet soaked in gas! It is a capless gas tank. |
| Category | Service Brakes |
| Date | Aug 18, 2018 |
| State | CA |
| Description | I was driving this vehicle on a city street at 33 mph. There was a car in the intersection running a red left in front of me. I applied the brakes and the vehicle stuttered 3x and then sped up out of control and launched me into the car that was in the intersection. There was a collision.. |
| Category | Steering |
| Date | Aug 05, 2018 |
| State | IN |
| Description | On highway going 70 mph with cruise control set and all of a sudden our jeep went out of control and started to the left. Was able to regain control after a few seconds, but was very lucky there was no other vehicles to our left or we would have crashed into it. On july 18, 2018, recall 18u65183 18-u6-51-83 reprogram pcm with new software was installed. |
| Category | Electrical System |
| Date | Aug 04, 2018 |
| State | NY |
| Description | Vehicle is equipped with the 8. 4 inch uconnect/nav 4c touch screen. This system/screen controls the radio, climate control, heated/cooled seats, phone, navigation, etc. After driving the vehicle for 20-30 minutes using only the radio, the touch screen becomes hot to the touch. Recently the screen reached 127. 7 degrees (see attached picture). Vehicle was brought to the dealer on 7/30/18 and the issue was escalated up to fiat chrysler automobiles. Fca claims the components are operating as designed. This does not seem correct. Excessively high temperatures can compromise the electronics in the dash and could lead to electrical failures and possible fire. I would appreciate nhtsa looking into this before there is a fire or possible injury. |
| Category | Engine |
| Date | Aug 03, 2018 |
| State | CT |
| Description | Vehicle shut off /stalled while pulling away from an intersection on a local road (vehicle was in motion). The vehicle finally started after the "push-button" was pressed 3 times |
| Category | Unknown Or Other |
| Date | Jul 31, 2018 |
| State | TX |
| Description | Car was sold to me with a open recall. It was purchased june 13, 2018 and has been in the shop since july 11, 2018. They can not figure out what is wrong with it. The check engine line and automatic shut warning light keeps coming on. Car would vibrate when driving. Screen would shut off when in reverse and in the middle of driving. |
| Category | Electronic Stability Control, Engine, Steering |
| Date | Jul 30, 2018 |
| State | OH |
| Description | While driving around a curve, steering control went out and traction control kicked on. This caused an inability to properly control the vehicle. Traction control pulled vehicle into the side of the road and caused a minor accident. |
| Category | Power Train |
| Date | Jul 30, 2018 |
| State | NY |
| Description | Takata recall I notice one day I was driving my grand cherokee 2018,my hand brash against with a light touch to gear shifter slip into neutral. While I'm on the highway moving. I never been in vehicle that you barley touch the gear box and this happen not good. |
| Category | Fuel/propulsion System, Power Train, Unknown Or Other |
| Date | Jul 24, 2018 |
| State | WI |
| Description | Transmission problems. The transmission shifts are pronounced, cause the suv to jerk and feel jumpy. This condition is sporadic, and can change based on mode - normal, eco off, sport . Besides causing a choppy ride, the condition is unacceptable and may be a r a precursor to gear failure. |
| Category | Fuel/propulsion System |
| Date | Jul 23, 2018 |
| State | MD |
| Description | At a gas station, with the engine turned off. On 3 different occasions, when filling up my gas tank, when I start pumping gas, the tank stops taking gas as if the tank is full. In order to continue filling the gas tank, I have to hold the gas hose handle in a specific position to allow the gas to fill the tank without stopping. Results in filling the tank at a very slow pace. Unsure if there is a sensor issue within the gas tank itself. Occurs randomly. |
| Category | Electrical System, Power Train |
| Date | Jul 20, 2018 |
| State | MD |
| Description | 2018 jeep grand cherokee. Consumer writes in regards to odometer and transmission issues. *ld the consumer stated mileage recorded on the odometer does not conform to the manufacturer's disclosed miles per gallon. The gears of the transmission are defective, the gear shifts into an unknown gear and would not move forward.*js *js *js *js *js *tr *tr |
| Category | Engine, Unknown Or Other |
| Date | Jul 13, 2018 |
| State | MI |
| Description | Complained of an oil leak(oil marks on the garage floor and cardboard place to verify) prior to 7500 miles. Dealership unable to find the oil leak the first time. Took it back 1 week later to complain about an oil leak. Dealership placed dye into oil to find the leak. Leak was found to be the seal between the engine and transmission. When dealership went to replace seal, they stated the block was cracked due to "being machined during the assembly". Now waiting for a new engine to be replaced on a new vehicle of 4 months. Ouch! |
| Category | Engine |
| Date | Jul 13, 2018 |
| State | CA |
| Description | While driving on the road the engine shuts completely off right in the middle of traffic which is extremely dangerous!!!... Message displays on the screen where the speedometer is "shift to p to start". It has happened 3x yesterday and about a week ago once. Took to jeep dealer yesterday and they are still investigating the issue. |
| Category | Power Train |
| Date | Jul 10, 2018 |
| State | NJ |
| Description | Transmission problems. The transmission shifts are pronounced, cause the suv to jerk and feel jumpy. This condition is sporadic, and can change based on mode - normal, eco off, sport . Besides causing a choppy ride, the condition is concerning because some shifts that cause the vehicle to jerk are accompanied by a banging noise that may be a r a precursor to gear failure. |
| Category | Electrical System, Fuel System, Gasoline |
| Date | Jun 27, 2018 |
| State | MS |
| Description | I have only owned the vehicle for 5 months. When filling the gas tank on several different occasions at several different pumps, the pump stops like the tank is full even though I just started pumping. Also randomly the backup camera does not display and then the entire infotainment system shuts down and restarts while going down the road or while in reverse *tt |
| Category | Electrical System, Power Train |
| Date | Jun 12, 2018 |
| State | AZ |
| Description | My vehicle was purchased brand new 11/2018, when I press the button to start it, 75% of the time it won't start and takes several attempts. Also when I shift into reverse, the r just flashes and the vehicle won't reverse. It won't move until I turn it off and restart it again. These two problems occur frequently. |
| Category | Electrical System, Unknown Or Other |
| Date | Jun 08, 2018 |
| State | CA |
| Description | Brand new grand cherokee, only 400 miles, today my backup camera stopped working. On the display I have an icon "backup camera" when attempting to click this the backup camera would not pop-up. Turned the car off and kept it off for 10 minutes, re-started the car, the jeep display does not pop-up with the safety notification and the backup camera does not come on the screen when the car is placed in reverse. It was working fine the last week and a half and all of a sudden this morning it will not work. I called jeep and they are unsure what it is and may be a software update. I just paid ,000 dollars and have had the car for 6 days and the backup camera is not working now! |
| Category | Fuel/propulsion System |
| Date | Jun 08, 2018 |
| State | NY |
| Description | While trying to pump gas, the pump would pop closed as if the gas tank was full when in actuality it had only just started to pump. It would continue to do that even after adjusting how the pump sat in the tank. It took roughly 15 minutes to pump a couple gallons of gas. The car has now done this twice at different pumps at different gas stations. |
| Category | Unknown Or Other |
| Date | Jun 07, 2018 |
| State | MD |
| Description | 2018 jeep grand cherokee. Consumer writes requesting a copy of any recalls related to his vehicle. *ld *js |
| Category | Forward Collision Avoidance: Dynamic Brake Support/brake Assist, Seat Belts, Traction Control System |
| Date | Jun 05, 2018 |
| State | IL |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. While driving 35 mph in inclement weather on snow covered streets, the vehicle slid off the roadway and crashed into a ditch. The contact stated that the traction control and automatic brake assist feature failed to prevent the crash. The contact stated that the driver and passenger side curtain air bags deployed; however, the driver's seat belt failed to restrain the driver and caused injury to the left side of his body. Medical attention was not sought. A police report was filed. The vehicle was taken to crowe auto group, llc (303 tenney st, kewanee, il 61443, (309) 852-2188) and repaired. The manufacturer was contacted and provided case number: 34153031. The approximate failure mileage was 1,544. *tt *js |
| Category | Fuel/propulsion System, Power Train, Vehicle Speed Control |
| Date | Jun 05, 2018 |
| State | NC |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. While driving 45 mph, the accelerator pedal was depressed, but the vehicle failed to accelerate. The vehicle was taken to john hiester chrysler dodge jeep ram (940 n main st, lillington, nc 27546, (910) 893-8088), but the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was 3,500. |
| Category | Vehicle Speed Control |
| Date | Jun 05, 2018 |
| State | TX |
| Description | We were using cruise control in our new jeep. As we were approaching a red traffic light, we tried to disengage the cruise control by using the brake. The vehicle would not stop. The brakes were completely engaged and locked, but the vehicle kept moving forward into oncoming traffic. Thankfully, the driver of an 18 wheeler saw us unable to stop and swerved. His swerving and our steering caused us to be stopped by his hind wheel. If the other driver had noticed us one second slower, we would have likely been dead. There was ,121. 91 worth of damage to our brand new jeep with 3,500 miles on it. This jeep is not yet part of the recall for the exact cruise control issue outlined. We are filing this, because we do not want another owner of this model to not be as lucky as us and we would like to not be out of pocket for the damages. Jeep flew someone down from michigan to check out the vehicle's black box and said they didn't find anything. We have the contact information of the truck driver who can attest that the brakes were fully engaged and the vehicle continued to move. We are fortunate to have all walked away unharmed physically, but the monetary pain cuts deep. *tt *tr |
| Category | Unknown Or Other |
| Date | May 26, 2018 |
| State | LA |
| Description | The backup camera doesn't turn on when putting car in reverse. Can not turn on from settings or screen either. |
| Category | Electronic Stability Control, Service Brakes, Wheels |
| Date | May 23, 2018 |
| State | IL |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. While driving 35 mph uphill, the brake pedal was depressed, but the vehicle failed to respond. As a result, the vehicle traveled across the highway and crashed into an embankment. The abs and skid control indicators illuminated. The front passenger and driver side air bags deployed. The contact sustained rib injuries, which did not require medical attention. A police report was not filed. The vehicle was taken to a local dealer (crowe auto group, llc, 303 tenney st, kewanee, il 61443, (309) 852-2188) where it was diagnosed that the rear passenger wheel was corroded. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 1,558. |
| Category | Unknown Or Other |
| Date | May 22, 2018 |
| State | NJ |
| Description | Siriusxm travel link - is the problem. I was enrolled by the dealer without being asked. Siriusxm travel link pops up messages that are distracting to me as a driver. They pop up and will not go away without physically touching the high-tech screen. And they seem to have a habit of appearing when I am approaching a turn while using the navigation features. However, since they actually interfere with my driving (and frustrate me too) they are a danger. To make matters worse, I have contacted siriusxm and they are unwilling to turn travel link off. The date below is todays date, but it happens frequently. Often giving me warnings for "weather events" two states away !!! Regarding a crash ... All I can say is not yet (but has a higher potential). |
| Category | Electrical System |
| Date | May 20, 2018 |
| State | WA |
| Description | My backup camera has quit working. It won't even turn on. The uconnect is also unresponsive as far as trying to turn off the unit. I tried the three reset options and nothing. I can't force an update or anything. So now I have no backup camera. |
| Category | Unknown Or Other |
| Date | May 20, 2018 |
| State | IL |
| Description | Backup camera failed to work. Jeep only has 3062 miles on it since purchased brand new. |
| Category | Unknown Or Other, Visibility:sun/moon Roof Assembly |
| Date | May 09, 2018 |
| State | CA |
| Description | I was driving on the highway around 5:30am. Clear traffic and no large truck in front. Speed around 65 mph and my sunroof failed by shattering for an unknown reason and glass fell from top to the floor. Have minor cut and the glass. Traveling on freeway. |
| Category | Power Train |
| Date | Apr 24, 2018 |
| State | MN |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. While waiting at a traffic light, the 'shift into park and select gear" message displayed and the check engine warning indicator illuminated. The vehicle failed to accelerate afterwards. The contact turned off the engine twice. Upon restarting the vehicle, a gear could not be selected. When the vehicle was restarted a third time, it started normally and was able to shift into the drive gear. The vehicle was driven to the contact's residence. The dealer (waconia jeep/chrysler/dodge, 905 strong drive waconia, minnesota 55387) was contacted by phone and an appointment was made to have the vehicle diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 4,056. *tt *tr |
| Category | Engine |
| Date | Apr 21, 2018 |
| State | IL |
| Description | Uconnect message came up stating that my engine light came on when all actuality it was not, however, I noticed my vents blowing out cool air when I had on the heat. My car was in motion I was driving down a city street. |
| Category | Engine, Fuel/propulsion System, Service Brakes |
| Date | Apr 12, 2018 |
| State | FL |
| Description | Sudden unintended acceleration of my jeep grand cherokee leads to total loss on on march 30 , 2018. This is my story: I bought my jeep grand cherokee 2018 trailhawk from the orange park chrysler, jeep, dodge, ram dealership aka darscars of jacksonville at 7233 blanding blvd (904) 777-5500 on october 21, 2017 under a three year lease agreement with ally auto finance (1-888) 925-2559. On march 30, 2018 with approximately 3700 miles I was at the gateway pistol and rifle range at in jacksonville with my friend charlie for pistol shooting. My car was parked outside of one of the steel sheds. When rain started we decided to drive my car around and under the shed. I took the car around but couldn't quite make it into the shed and had to back up. When shifting into reverse I heard a strange noise and my friend told me later that my rear wheeles started spinning, which they are not supposed to do. When my car was in the right position my foot was still on the break I shifted to "drive". At this moment the engine roared up and raced forward. I could not stop the car. I steered it into the next empty shooting bay in 1/2 circle into the backstop ending up at the wall which was damaged in the process. All front and side airbags were deployed. It was an absolutely horrifying experience. It was plain luck that nobody was hurt. The car is presently in the hands of my insurer aaa who declared the car a total loss. I believe this is an obvious case of product liability for which the manufacturer should be held responsible! I found out yesterday that there is a special phone number for chrysler customer care in charge of lemon car issues 1-844-521-8188. My complaint has a case number 33880270. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Apr 09, 2018 |
| State | TX |
| Description | Tl* the contact owns a 2018 jeep grand cherokee. While driving 50 mph, the vehicle stalled without warning. The contact was unable to restart the vehicle. Prior to the failure, the contact noticed an abnormal fuel odor and smoke coming from the passenger side of the vehicle. The vehicle was towed to river oaks chrysler jeep dodge ram (4807 kirby dr., houston, tx 77098, (713) 524-3801) where it was diagnosed with an electrical failure. The contact was informed by the mechanic that the failure was not due to nhtsa campaign number: 18v048000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The contact was advised to have the vehicle towed to another authorized chrysler dealer to be repaired per nhtsa campaign number: 18v048000 (fuel system, gasoline). The approximate failure mileage was 1,593. |
| Category | Visibility/wiper |
| Date | Apr 06, 2018 |
| State | AK |
| Description | On january 25, 2018 I wrote a letter to my local dealer (anchorage chrysler center) asking for their help in working with jeep chrysler to find a solution to the front windshield wipers of my brand new 2018 jeep grand cherokee summit freezing to the windshield while operating the vehicle on city streets with full defrost while operating in frigid cold temperatures. Along with the letter I included a few photos that showed the problem, though they hardly did it justice. On february 7, 2018 I received a reply from fca that they "understood why this might cause a concern, but the characteristic I described was not related to a defect in materials, workmanship, manufacturing or factory preparation and therefore there was nothing that could be done (paraphrased)." on february 13, 2018, I wrote fca a reply disagreeing with their findings and cited the design feature that is causing the problem and that they did in fact provide the option on the 2018 cherokee's, but not the grand cherokee's. I do not understand the logic and asked for their help in identifying a solution to the problem "on my new ,000+ automobile." it has been more than a month and I have not received a reply. I am very disappointed at their lack of a reply. I remain convinced this is a safety issue and needs to be addressed. |
| Category | Unknown Or Other |
| Date | Apr 03, 2018 |
| State | NJ |
| Description | I would like jeep to have a setting added to the car settings to have the default status of the the start stop engine set to off so that the driver has the option to have it off rather than pressing the button every single time. I was driving the yesterday and almost got into an accident due to the lag between the engine starting up and me pressing the accelerator. It poses a danger to the drive/passenger and other motorists. This is a simple software fix that fiat/chrysler could send out to all vehicles equipt with this technology. |
| Category | Engine |
| Date | Mar 21, 2018 |
| State | MI |
| Description | I drove this vehicle to work and parked it in a parking structure at 8:00 in the morning. By 4:00 in the afternoon, the vehicle was engulfed in flames. The vehicle sat all day in the structure. Unknown as to why it caught fire, but the fire originated somewhere in the engine compartment. I took delivery of this vehicle 8 days before this happened and it only had approximately 300 miles on it. *tt *js *dt *jb |
| Category | Forward Collision Avoidance, Fuel/propulsion System, Service Brakes |
| Date | Mar 17, 2018 |
| State | MD |
| Description | Driving the auto and applied the brakes at a red light and the brakes only partially engaged and the auto went through the red light. Drove up to the next light as the car was just about to stop it accelerated forward into the truck in front of me. There is a safety feature called "forward collision warning" which should apply the brakes and did not work (instead of braking with the jeep safety feature the auto accelerated). The dealer repaired the damage paid by my insurance company but could not tell me why this happened or provide assurance that it would not happen again. The insurance company said they would investigate with the ntsb and review the "black box". If the truck was not in front of our vehicle we would have gone through the red light into a highway intersection. The car had slowed to 5 mph and was ten feet from auto in front and then accelerated to about 15 mph in a few seconds. |
| Category | Fuel/propulsion System, Power Train, Unknown Or Other |
| Date | Mar 01, 2018 |
| State | WI |
| Description | I have a few occurrences to tell about. 1. When taking it through a drive through car wash it was propelled forward at an unsafe speed. The vehicle was in neutral but still was shot forward and the brakes had to be applied quickly. This happened twice. 2. After coming off a freeway and coming to the first stoplight, when the speedometer hit 0 the vehicle lurched forward. I turned the auto stop off and proceed down the road. When I hit the next stoplight, it did the same thing, lurched forward hard, when the speedometer hit 0. 3. While getting up to speed, 70, on a freeway, the vehicle seemed to "miss" gears and it lurched a few times. 4. When approaching a turn, at slow a very slow speed, I tapped the gas for a little more speed and it propelled me forward hard and I had to hit the brakes. 5. In the first week of ownership an alert popped up on the center screen indicating the control panel had detected a problem with the catalytic converter system and it was a fire hazard. After taking it to the dealer they told me they could not find this in the computer memory anywhere and there was nothing wrong. At times I feel very unsafe in this vehicle and the whole reason I bought it is to feel safe and secure. Right now the vehicle has less than 1,000 miles on it. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 12, 2018 |
| State | MA |
| Description | Unconnect system in my 2018 jeep grand cherokee overland turns off and on by itself ever 60 seconds whether you are driving or stationary. I believe it started this morning or last night. You cannot use bluetooth, the heat or the radio. I called the dealership where I purchased the vehicle less than 1 month ago and they said I was the 6th report today and the vehicles in their lot were doing it as well. They stated that the unconnect system might have been hacked. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 12, 2018 |
| State | MA |
| Description | Display dash screen shuts off and on appx every 30 seconds, reboots, and overheats, driving or stationary. |
| Category | Electrical System, Interior Lighting |
| Date | Dec 10, 2017 |
| State | MI |
| Description | Dash and radio shut off while driving on the freeway |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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It’s my fault! I should have trusted my gut and NOT purchased another pre-owned Jeep Grand Cherokee (shaking my head!). I thought CarMax would be a reliable place from word of mouth. My pre-owned 2018 Jeep Grand Cherokee 4×4 Trailhawk is unsafe and unreliable because the vehicle ** would not start ** on three occasions within 18 months of ownership. Also, the “auto start” feature on the key fob works intermittently. Thankfully, I was in safe locations when the problems occurred, but two of those locations were in public, away from home. Also, the dashboard has indicator lights that come on randomly such as engine or start/stop or “check air suspension” or check ABS. The dealer has not been able to find or diagnose the problem, yet I keep paying out of pocket fees. My problems would occur with no warning, so there would be no time to get help. I contacted Chrysler on 8/8/22 and they were no help; they just directed me back to a dealer to pay another out-of-pocket diagnostic fee. They expressed no concern for my safety, did not acknowledge my frustration, and said a supervisor was not available to speak to me. All recall work was completed prior to my owning the vehicle. I do not trust my own vehicle and I need to travel frequently through desolate and arduous terrain. I am likely going to get rid of the vehicle because (1) I don’t trust Chrysler or government systems to help me in the timeframe that I need help, (2) I need to do my job and have a peace of mind, and (3) I need to know that I and my family will be safe. I just filed a report with NHSTA.
I have a 2018 grand cherokee with 40000 miles, everything I accelerate, I hear a vibration coming from the dashboard. We are on a year with this vibration, everyone who gets in my car hears it but the JEEP mechanic. It’s has been to 3 different dealership and they all don’t hear it. I have video after video after video of the sound for them and they allay we do t heR it when we text drive the vehicle. I still have warranty but I bet if I didn’t, they would find the problem quick! I hate jeep, don’t buy one! If anyone knows how to help me or thinks they know what my piece of crap jeeps problem is, please help!!!!
I bought 2018 jeep grand Cherokee LIMITED. It had 43thousad miles. Air bag light came on. They sold it to me anyway. Now nothing in steringwheel works. No controls. Took it back to carmax they took it to jeep Chrysler dealership parts are in back order. But you can have it back drive it we will let you know when parts come in. Are you crazy this is Wisconsin winter is comming NO AIR BAGS.!!! No cruise control no controls at all in steering wheel. For $45 THOUSAND DOLLARS I wanted more…I’m 51 first new car. After this experience I will buy beaters with heaters….at least carmax is giving me my down payment back….they said no open recalls I found 8.
We purchased a 2018 grand Cherokee in 2019 it only had 30,000 or so miles on it. My wife drives it daily but not much with Covid. So we have had the Jeep about 1.5 years. It now has 37,000 miles on it. It has been in the shop numerous times and now has left us stranded. The Jeep had to be left at a dealership 300 miles away because it would no longer drive. The electric went crazy and the dashboard lit up like the 4th of July. The dealer ship states it is a power steering control module that will cost 4500$ to replace and we are out of warranty. We already had to have the radio stuff replaced. It’s got the start drag sound on cold days. It already lost an ignition coil. Had to replace battery. I’m sure all this is connected in some way or shape but Fiat Chrysler is acting as if we will have to pay for repairs on something that it seems everyone is having problems with. I get if it was something we failed to do maintenance on it’s our fault. But I believe this is a quality control issue in manufacturing. No place in the manual does it state I need to do regular computer chip maintenance. If I had 100,000 miles on the car or it was 15 years old I get a part might wear out. But we are talking about a basically new car. Sounds like a lemon to me. But I’m not sure how to prove it.
Yesterday morning I started up my Jeep and the radio & air conditioner immediately started shutting off and on and going haywire for the entire time I drove it. I tried shutting both radio & fan off but it didn’t matter. I shut the Jeep off and turned back on and it was fine. Then I was at a stop and the run stop shut it off then when I went to go…. Nothing. It said unable to restart to put in park & restart. I did but nothing. Tried jumping but battery voltage would not go past 11.5v. Replaced both batteries & it started right up C & the dash lit up like a Xmas tree I got not even a 1/4 mile and the engine was still running but would not do anything when I put the gas even though in drive. Day then said ‘stop vehicles will shut off’ but when I tried to shut it off it would not stop. It ran for about a min then shut off. Now the new batteries are dead and won’t charge when tried to jump. It’s got 61000 and have not had any issues until now. Can anyone please help?
Purchased a 2018 Grand Cherokee in 2019 as a dealer demo. With 2020, working from home and went from diving 80kms/day to only grocery store once a week. 2021(40,000kms total) had a cold snap of -40C for a few days Jeep still started and ran but the car starter was having issues. Drove around on a Tuesday about 20-30kms. Next day was completely dead and had to use the manual key to open the doors. Towed to dealership (thankfully roadside assistance so no charge), they charged the battery for a full day and said they couldn’t find anything wrong with it stating something must have been left on. Just over a week later wont start again throwing errors to have all electrical systems serviced. Towed again to the dealership. They replaced the battery and then recommended I utilize a trickle charger going forward due to the draw on the battery from the electronics.
While driving on the expressway, the car seemed to lurch forward. It did it several times in my 50 mile drive home. Today it hasn’t done it. I did not shift gears nor pump the gas.
I have the same issues with a jeep cherokee 2018 ..A lease car that i been paying por ywo years now . can i Ask Chrysler Capital for a refund of what i have payd ? Help me resove this please ..My wife is a Renal paicient for 2 yrs and a half receives Dialisis . That is why a leased that car to Florida Dodge Jeep ..I don’t know what todo can anybody help me ?
I leased a 2018 Jeep Grand Cherokee Summit new in late July 2018. After a few months i noticed a vibration/rattle sound in the back of the vehicle. since then i have brought it into the shop 4 times for this same issue. they have yet to locate or fix it. I have numerous videos showing the rattle over a long period of time and have the shop invoices as well. Is this something you can help me with?
Purchased a 2018 Jeep grand cherokee and has many electrical issues that have been worked on but it seems that one things gets fixed and another one appears. We have contacted Chrisler and they said they would make it right, but after not receiving phone calls when they say they would call back or not call us at us is making us feel neglected and they dont want to deal with us and the problems we are having with the suv.