Lemberg Law is launching a class action investigation into a spontaneous sunroof and moonroof shattering defect affecting 2024 and 2025 Hyundai Palisade vehicles. Owners report the glass exploding without warning while parked or driving, creating a serious risk of injury to vehicle occupants.
I’m Sergei Lemberg, a consumer protection attorney who has spent more than two decades representing vehicle owners in lemon law and defect cases. This is not a new issue for us. We have been tracking spontaneous sunroof shattering complaints in the Palisade since 2020. What concerns me now is that the complaints are still coming in on newer model years. Five years later, owners are describing the same failure in the same way.
I reviewed owner complaints filed with NHTSA and online owner forums to put together a picture of this issue. The source material is included below.
What’s the Problem with the Hyundai Palisade Sunroof?
On 2024 and 2025 Hyundai Palisade vehicles, the sunroof and moonroof glass can spontaneously shatter without any impact or warning. Owners describe hearing a loud bang or explosion, followed by the sound of shattering glass. The glass has been reported to explode both inward and outward.
Owners report the same symptoms:
Loud explosion or bang from the sunroof or moonroof area
Glass shatters spontaneously with no impact
Glass falls inward onto occupants and car seats, or outward onto the road
Dealerships have confirmed the failure but responses have been inconsistent
Which Vehicles Are Involved?
Based on owner complaints filed with NHTSA and online owner forums, this investigation currently focuses on:
2024 Hyundai Palisade (all trims)
2025 Hyundai Palisade (all trims)
What Are Owners Reporting?
Here are a few complaints from Palisade owners I came across in my research:
“While spending the day at the zoo our sunroof exploded. It has been hot where we live lately. Luckily this happened when nobody was in the car and it was not moving. Had we been moving and had the sun roof exposed that could have been bad. It’s Sunday and tomorrow is a holiday so it might be awhile till we can get it fixed”
“The sunroof exploded while driving down the highway. It put other driver’s at risk since glass was flying from the roof. I am waiting on a call from the dealership for a remedy for repair.”
“The contact owns a 2025 Hyundai Palisade. The contact stated that while driving approximately 65-70 MPH, there was a loud explosion before the sound of wind started coming from the sunroof. …. stated that the sunroof cover was closed, but the contact heard glass shattering while driving. … drove to her daughter’s residence and discovered that the sunroof had exploded. There was no impact to the sunroof to cause the sunroof glass to explode. There were no injuries sustained. The vehicle was taken to the dealer, and the sunroof glass was vacuumed, and pictures were taken to be sent to the manufacturer for assistance with the repair. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,500.”
Is There a Recall or TSB?
At this time, there is no recall or service bulletin covering the spontaneous sunroof shattering defect in the 2024 and 2025 Hyundai Palisade.
What Can You Do?
If you own a 2024 or 2025 Hyundai Palisade and have experienced a spontaneous sunroof or moonroof shattering, here are the steps to take:
Document the incident immediately with photos and video, including the glass pattern and direction of shattering.
Save all repair orders and service invoices.
Note whether the sunroof shade was open or closed at the time of the failure.
File a complaint with NHTSA at www.nhtsa.gov. The volume of complaints filed can support a formal federal investigation and expedite manufactur action.
If glass fell on any occupant, document any injuries and seek medical attention.
What Should You Do if Your Hyundai Palisade Sunroof Shattered?
If you own a 2024 or 2025 Hyundai Palisade and have experienced a spontaneous sunroof or moonroof shattering, we can help. We will evaluate whether you have a lemon law claim or may be part of our class action investigation. There is no cost and no obligation.
Our firm works on a contingency-fee basis. You do not pay legal fees unless a recovery is obtained.
If your vehicle has experienced this defect, your experience matters. It may help clarify the scope of this issue and support ongoing consumer investigations.
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
