2023 Jeep Grand Cherokee Problems and Top Complaints – Is Your Car A Lemon?

Suspension, airbag, and electrical system issues are the cause of complaints received by the NHTSA from vehicle owners

Updated on Author: Brian Jones | Reviewer: Sergei Lemberg

Updated on Author: Brian Jones Reviewer: Sergei Lemberg

The third model of the fifth generation of Jeep Grand Cherokees, Jeep says that the 2023 model continues to be “a true global icon in the premium SUV segment.” But the reality, as consumer complaints reveal, is that even icons can be problematic. 2023 owners are reporting cases of failed suspension, airbags that don’t deploy, and electrical system malfunctions that result in burning. 

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NHTSA Complaints for the 2023 Jeep Grand Cherokee

Complaint CategoryNumber of Complaints
Electrical System
Forward Collision Avoidance: Automatic Emergency Braking
Forward Collision Avoidance: Warnings
Service Brakes
Unknown Or Other
Air Bags
Lane Departure: Warning
Power Train

Most Common Problems with the 2023 Jeep Grand Cherokee

In recent years, there have been a multitude of complaints about the Jeep Grand Cherokee to the National Highway Traffic Administration (NHTSA). Between October 25, 2022, and February 26, 2023, there have only been 8 formal, written complaints. But they are raising alarm bells for new owners.

Those filed as suspension, airbag, and electrical system issues warrant attention. But there are also problems reported about the engine, exterior lighting, and the forward collision avoidance system.

Additionally, an owner from Alabama states that the backup camera only works 20% of the time. According to the dealership, this is a software issue that will “be fixed within 4 months.” The Grand Cherokee had less than 500 miles on the clock when the owner filed the complaint. His main concern is that, with a vehicle this large, it is “somewhat unsafe to operate until repaired.”

Suspension Problems

Vehicles rely on a sound suspension system to ensure that you can steer with stability and ensure a comfortable drive. It does this by maximizing the friction between the road and the tires of the vehicle. The suspension also supports the weight of the vehicle evenly and affects the aerodynamics of the vehicle.

Jeep has installed what they portray as Jeep’s super-special Quadra-Lift Air Suspension system in Jeep Grand Cherokees. Instead of using traditional coil springs that are located at each wheel, it incorporates air springs. These allow the Jeep to be lowered or raised across a span of 4.1 inches. It’s an automatic adjustment system, so drivers don’t have to stop to raise or lower the suspension.

But they don’t give any advice on what to do when it malfunctions.

Owner Suspension Experiences

An owner of a 2023 Jeep Grand Cherokee says in a complaint dated February 16, 2023, that the “Quadra-Lift Air Suspension has failed twice while being driven and once during repairs.” The Jeep has less than 1,000 miles on the clock and it’s been in the shop more than it’s been on the road. The system has been inspected by an insurance company and both inspected and worked on by a Chrysler, Dodge, and Jeep company in Texas. At the time of the complaint, there was no resolution.

The California owner of a 2023 Grand Cherokee with less than 7,000 miles on the clock has what seems to be a less complicated suspension failure. Driving at about 25-30 mph, “the passenger rear spring popped off of the vehicle and was completely disengaged from the vehicle. It popped out of the rear of the vehicle into cars behind me. There were no warning lights, no messages, lights, etc.” In addition to the spring, the owner retrieved a piece of round plastic pipe and took it to the dealership. When the complaint was filed on February 26, 2023, there had been no feedback from the dealership.

Airbag Failure Results in 6 Injuries

Airbags are installed in vehicles to save lives. When they fail, people get injured.

A 2023 Grand Cherokee owner from Florida was involved in a head-on collision with another car and none of the airbags deployed. The complaint states that 6 people were injured.

“The fire department and police department were concerned and shocked that they did not deploy. They cut the wiring to the battery for fear it would deploy late and I was injured in the car with a firefighter holding my neck. My car was a total loss.”

Electrical System Failure

A South Carolina owner reports in an NHTSA complaint that she smelled “a burning odor” while sitting in the front driver’s seat while parked. There weren’t any warning lights or messages. She “saw smoke coming from the left edge of the backrest of the driver’s seat.” She was able to “put out the smoke with her hand,” but burned her finger while doing this.

Despite the injury, she didn’t need medical attention, but the vehicle was towed to the dealer. Jeep sent out a fire inspector who diagnosed the vehicle but did not provide any information to the owner, whose Jeep had only about 311 miles on the clock.

What to do if your 2023 Jeep Grand Cherokee is a lemon?

If you think your 2023 Jeep Grand Cherokee might be a lemon, you can contact Lemberg Law and we will assess your problems free of charge. We have helped many lemon car owners reach settlements with automakers and may be able to do the same for you. Ultimately, the law makes Jeep pay the legal costs for lemon law cases.

If you need some help, please fill in our online contact form or call our Helpline.

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Brian Jones

About the Author:

Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

See more posts from Brian Jones
  • Denise W

    In January we purchased a 2023 Jeep Grand Cherokee L edition. It is a lemon I have 6446 miles on it. The auto stop/ start has NEVER worked. We live in the south so a warning message appears on the center of the digital screen saying that the cabin is cooling/ heating and will not work. I have brought it to the dealer where we purchased it in Myrtle Beach SC and made an appointment to have it repaired but then we both caught a cold so I had to cancel it. I have taken two trips to NJ which would give the cabin plenty of time to cool off or heat up and still nothing. Well today it rained and we went out and those dashboard lights are lighting up like a Christmas tree. The lane departure assist is not working. One light had a star near a fender which I assume that beware of blind spots or you will get in a accident and another one lights up. I don’t know what it meant. I called the dealer and it can’t go into shop till June 6 2023. Why pay almost $60,000 for a piece of crap. I am disappointed in my jeep. You pay so much money for it and must wait almost 2 weeks to be repaired when it SHOULD NOT have broke down to begin with!

  • Laura H

    I have a 2023 Jeep Grand Cherokee with 5000 miles on it- I went to pull out of my garage this morning, and could not turn the wheel, it was locked- I turned the car off then on- all the warning lights were going off
    the mileage was blinking, lane assist, power steering service light- when the tow guy arrived he was able to to force the wheel which unlocked it- he said I had the wheel turned too far?- it was parked straight in my garage and I was never able to even turn it when backing up this morning. Waiting on the dealership

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