Suspension, airbag, and electrical system issues are the cause of complaints received by the NHTSA from vehicle owners
The third model of the fifth generation of Jeep Grand Cherokees, Jeep says that the 2023 model continues to be “a true global icon in the premium SUV segment.” But the reality, as consumer complaints reveal, is that even icons can be problematic. 2023 owners are reporting cases of failed suspension, airbags that don’t deploy, and electrical system malfunctions that result in burning.
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Most Common Problems
In recent years, there have been a multitude of complaints about the Jeep Grand Cherokee to the National Highway Traffic Administration (NHTSA). Between October 25, 2022, and June 23, 2023, there have been 34 formal, written complaints. But they are raising alarm bells for new owners.
Those filed as suspension, airbag, and electrical system issues warrant attention. But there are also problems reported about the engine, exterior lighting, and the forward collision avoidance system.
Additionally, an owner from Alabama states that the backup camera only works 20% of the time. According to the dealership, this is a software issue that will “be fixed within 4 months.” The Grand Cherokee had less than 500 miles on the clock when the owner filed the complaint. His main concern is that, with a vehicle this large, it is “somewhat unsafe to operate until repaired.”
2023 Jeep Grand Cherokee Complaint Summary
|Complaint Category||Number of Complaints|
|Unknown Or Other|
|Forward Collision Avoidance: Automatic Emergency Braking|
|Forward Collision Avoidance: Warnings|
Problems with the Uconnect System
The 2023 Jeep Grand Cherokee is equipped with Uconnect, a feature-rich infotainment and technology platform that should enhance the driving experience. However, some owners have reported various issues with the Uconnect system, impacting its functionality and reliability.
Screen Going Black
Several owners have experienced recurring problems with the Uconnect screen, which controls critical safety and operating systems. The screen often goes black, particularly when the vehicle is put into reverse and the backup camera is activated. This malfunction results in the loss of the backup camera and the inability to operate safety systems. Despite numerous reports, dealers have struggled to replicate the issue and find a solution, leaving owners frustrated and concerned about their safety.
Intermittent Screen Freezing and Unresponsiveness
Another prevalent complaint involves the Uconnect screen intermittently freezing or becoming non-responsive when the vehicle is started. This issue has primarily occurred during vehicle startup and not while driving. The unresponsive screen poses a significant problem for owners who heavily rely on the rear camera view to ensure safety while reversing. In some instances, the screen displays unfamiliar icons or fails to show any relevant information, rendering crucial features inaccessible.
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Multiple Connectivity Problems
Owners have reported a wide range of electrical and connectivity issues with their Uconnect system. These problems include the failure of wireless and wired Apple CarPlay connections, unreliable Bluetooth connectivity, inaccessible navigation maps, random loss of volume or sound, and the absence of Sirius XM and FM/AM radio functionality. Additionally, the center screen is known to constantly reboot, memory settings are not retained, key fob and user profiles do not store settings properly, and the touchless liftgate feature often fails to operate.
Problems with Suspension
Vehicles rely on a sound suspension system to ensure that you can steer with stability and ensure a comfortable drive. It does this by maximizing the friction between the road and the tires of the vehicle. The suspension also supports the weight of the vehicle evenly and affects the aerodynamics of the vehicle.
Jeep has installed what they portray as Jeep’s super-special Quadra-Lift Air Suspension system in Jeep Grand Cherokees. Instead of using traditional coil springs that are located at each wheel, it incorporates air springs. These allow the Jeep to be lowered or raised across a span of 4.1 inches. It’s an automatic adjustment system, so drivers don’t have to stop to raise or lower the suspension.
But they don’t give any advice on what to do when it malfunctions.
Owner Suspension Experiences
An owner of a 2023 Jeep Grand Cherokee says in a complaint dated February 16, 2023, that the “Quadra-Lift Air Suspension has failed twice while being driven and once during repairs.” The Jeep has less than 1,000 miles on the clock and it’s been in the shop more than it’s been on the road. The system has been inspected by an insurance company and both inspected and worked on by a Chrysler, Dodge, and Jeep company in Texas. At the time of the complaint, there was no resolution.
The California owner of a 2023 Grand Cherokee with less than 7,000 miles on the clock has what seems to be a less complicated suspension failure. Driving at about 25-30 mph, “the passenger rear spring popped off of the vehicle and was completely disengaged from the vehicle. It popped out of the rear of the vehicle into cars behind me. There were no warning lights, no messages, lights, etc.” In addition to the spring, the owner retrieved a piece of round plastic pipe and took it to the dealership. When the complaint was filed on February 26, 2023, there had been no feedback from the dealership.
Airbag Failure Results in 6 Injuries
Airbags are installed in vehicles to save lives. When they fail, people get injured.
A 2023 Grand Cherokee owner from Florida was involved in a head-on collision with another car and none of the airbags deployed. The complaint states that 6 people were injured.
“The fire department and police department were concerned and shocked that they did not deploy. They cut the wiring to the battery for fear it would deploy late and I was injured in the car with a firefighter holding my neck. My car was a total loss.”
Electrical System Failure
A South Carolina owner reports in an NHTSA complaint that she smelled “a burning odor” while sitting in the front driver’s seat while parked. There weren’t any warning lights or messages. She “saw smoke coming from the left edge of the backrest of the driver’s seat.” She was able to “put out the smoke with her hand,” but burned her finger while doing this.
Despite the injury, she didn’t need medical attention, but the vehicle was towed to the dealer. Jeep sent out a fire inspector who diagnosed the vehicle but did not provide any information to the owner, whose Jeep had only about 311 miles on the clock.
What to do if your 2023 Jeep Grand Cherokee is a lemon?
If you think your 2023 Jeep Grand Cherokee might be a lemon, you can contact Lemberg Law and we will assess your problems free of charge. We have helped many lemon car owners reach settlements with automakers and may be able to do the same for you. Ultimately, the law makes Jeep pay the legal costs for lemon law cases.
If you need some help, please fill in our online contact form or call our Helpline.