Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win.
When it comes to high-quality SUVs, few are as recognizable as the 2021 Jeep Grand Cherokee. While the automaker claims that this model has “is crafted to exceed expectations,” many customers are quick to argue. They are complaining about major power steering issues, many relating to the electrical system, problems with the engine and powertrain, and a range of brake and brake system failures.
Click on other model year to view more problems: 2018 2019 2020 2022 2023
Contents
- 1| NHTSA Complaints for the 2021 Jeep Grand Cherokee
- 2| Most Common Problems with the 2021 Jeep Grand Cherokee
- 3| Power Steering Failures
- 4| Engine and Powertrain Malfunctions
- 5| Brake System Problems
- 6| Electrical System Issues
- 7| Exterior Lighting Problems
- 8| What to do if your 2021 Grand Cherokee is a Lemon?
- 9| Complaint Data
Don’t be stuck with a lemon. You have legal rights to cash, return or buyback.
The law makes Jeep pay legal fees.
We've fixed thousands of lemon problems. Message or call 877-795-3666 today.
NHTSA Complaints for the 2021 Jeep Grand Cherokee
| Complaint Category | Number of Complaints |
|---|---|
| Steering | |
| Electrical System | |
| Power Train | |
| Exterior Lighting | |
| Engine | |
| Unknown Or Other | |
| Service Brakes | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Lane Departure: Warning | |
| Lane Departure: Assist |
Most Common Problems with the 2021 Jeep Grand Cherokee
The 2021 Jeep Grand Cherokee comes in 10 trim levels with different capabilities. Additionally, this model year heralds the launch of the all-new 3-row Jeep Grand Cherokee L. In a media release dated January 7, 2021, Stellantis, the multi-national company that owns Jeep, boasts about the many features the 2021 Grand Cherokee has. It says it offers the most safety features in its class in addition to luxury, legendary 4×4 capability, and advanced technologies.
But complaints from consumers to the National Highway Traffic Safety Administration (NHTSA) are constantly increasing, with many focusing on serious safety issues. Complaints sometimes identify the model Grand Cherokee they own, while others don’t. Most that do name the model, say they own the new Grand Cherokee L.
The first 2021 Grand Cherokees were available in the U.S. in late 2020, but the new Grand Cherokee L only arrived in showrooms in mid-year 2021. This probably explains why only 3 consumers lodged complaints with the National Highway Traffic Safety Administration (NHTSA) in 2020, 50 in 2021, and 110 in 2022. By February 14, 2023, there were a total of 170 complaints.
Without a doubt, the biggest bugbear is steering, with at least 59 complaints lodged between March 30, 2021, and January 9, 2023. Most of these relate to power steering failures that Jeep is unable to fix. There are nearly as many complaints listed as electrical system problems, but well over half of these combine steering, engine, and powertrain issues. Exterior lighting is also causing problems, as is the braking system.
Additionally, other components and systems linked to complaints are airbags, back-over prevention, forward collision avoidance, the fuel/propulsion system, lane departure, seats, structure, suspension, and vehicle speed control. Visibility also features, with cracking windshields and sunroofs that explode and/or shatter dominating complaints.
Power Steering Failures
The first complaint to the NHTSA about power steering failures was in March 2021, and they have been escalating ever since. As recently as January 9, 2023, there was a complaint from an owner in Washington who said that the power steering “completely failed” while driving down “a steep icy hill.” It happened twice and, according to the complaint, the local dealership repaired the vehicle both times. “The vehicle is extremely hard to control without power steering and could have easily caused an accident.”
Some dealers are unable to identify a problem when this happens. Some try recharging the batteries, which doesn’t help. Many dealers say they can fix it with software, but when they try, customers say it fails. Others admit they don’t have a fix for the problem. There is no feedback from the Washington owner in terms of remedy and whether the second repair lasted.
The theme of the complaints is fairly constant, though it varies a little in terms of description. Typically, owners say that the power steering fails or simply stops working. Often the driver gets an error message, “power steering unavailable, service required.” Many of the vehicles need to be towed to a dealership for help that, it emerges, cannot be provided.
Is The Power Steering Problem a Fatal Flaw?
A Grand Cherokee L owner from Maryland thinks that it may be a fatal flaw, especially if the vehicle is driven at high speeds or if the power steering fails unexpectedly. His car had 658 miles on the clock when it “suddenly did not have power steering.” He had warmed up the car and driven 1.5 miles to the store without incident. “Upon returning to the car, as I backed out of the parking spot, I noticed the power steering icon was lit on the dash and a warning message appeared saying power steering unavailable service required.” Steering was difficult to manage, but he was able to keep going and was waiting to see the dealer.
An owner from Virginia states in a complaint to the NHTSA that it seems Jeep will only fix the problem “when someone dies.” After lots of non-stop electrical issues with the Jeep, “I lost control of the power steering wheel while driving. It had an error message on the main dashboard, ‘power steering currently unavailable, service required’. Luckily I was pulling out of a parking lot and was only going (a) few miles an hour and I was able to stop. If I was going highway speed (I’m) not sure if I (would be) here typing this.”
Complaints the Dealers Don’t or Can’t Help
Some dealers do try to fix the problem, but generally, nothing works. Dealers tried to repair the steering problem of a Jeep belonging to someone in California 12 times!
In December 2021, an owner from Kentucky found the steering wheel of a 2021 Grand Cherokee with 2,000 miles on the clock difficult to turn. There was also “an unknown warning light.” The dealer diagnosed a problematic charging system that needed to be replaced. This was done, but the failure persisted.
A few months later, the same Kentucky owner lodged a second complaint with the NHTSA.”This vehicle has been in the repair shop a minimum of 10 times. Power steering goes out at times while driving. This vehicle falls into the Lemon Law. I have been unable to reach anyone at Jeep Headquarters to assist with resolving this buyback. No one has returned my calls.”
An owner from Florida was driving at 75 mph when just about everything failed. The “power steering assist, traction control, lane assist, emergency brake, backup assist, airbags, and check engine warning lights all illuminated and the vehicle failed to operate and function as needed.” Unable to steer properly and without functional brakes, the vehicle was towed to a dealer. “The mechanic was unable to diagnose the cause of the failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired.”
An owner from Texas took the Jeep to the dealer after getting the power steering unavailable message. The auxiliary battery was going below the voltage threshold. But, the complaint states, “They’ve changed this battery once already due to the same issue.” This “is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness, everything.”
Engine and Powertrain Malfunctions
Complaints about the engine and powertrain overlap partially, including transmission issues. There are also several complaints that are listed in both categories. As mentioned elsewhere, complaints in these two categories also include steering, brake, and other problems. Deceleration and stalling are also a problem, and some complaints say they are unable to engage the gears.
Failed Motor Mounts
An owner from North Carolina states that the engine mounts have failed. “According to the FCA, they have a very large backorder on these parts, as this is an extremely common issue. Initially, they denied that the motor mounts were an issue. However, since the major back order, they have reversed that claim. They also stated the motor mounts would be at the dealership on the 13th of October. However, they now state that they have no date due to major backorders. They stated no recall was issued because it’s not a safety hazard!”
According to the complaint, many certified mechanics say it is a major safety hazard, and “it can result in the motor shifting and knocking parts out from under the vehicle, causing pieces to hit the vehicle itself or other vehicles on the highway. It will also cause major damage to the engine and other components under the hood of the vehicle.”
Faulty Transmission and Gears
Transmission issues range from the transmission slipping to stalling.
An owner from Tennessee found that the Jeep wouldn’t go when in gear. It was with the dealer twice within the first 5,000 miles and a new transmission was installed. Then after driving for another 5,000-6,000 miles it happened again and the vehicle needed another new transmission.
Transmissions “slamming into gears while attempting to accelerate” were the reason for an owner from Wisconsin’s complaint. It always happened when going uphill and was a safety issue. “I no longer feel safe pulling out into other traffic with this vehicle due to this situation coming on completely unexpectedly. There were no warning signals, alarms, or anything.”
An owner from New Hampshire had problems shifting into the upper gears. The dealership couldn’t diagnose the problem because the computer system didn’t show error codes. “FCA Stellantis refuses to acknowledge the problem and has told the dealerships to not pull the car in for any work unless they can show computer code failure or they will not compensate the shop for any warranty work. Jeep knows there are many issues involving this model including (the) engine shutting down while in motion.” Yet, the complaint continues, they “refuse to warn Jeep owners this particular model puts them at serious risk for injuries and death if (the) car fails while it’s being operated on freeways.”
This owner maintains that “the dealers are being forced to cover up for the manufacturer for a faulty, unsafe vehicle.”
Brake System Problems
Most of the complaints about the automatic emergency braking (AEB) system are filed as forward collision avoidance problems. A few are regarded by complainants as basic brake problems.
In addition to AEB complaints, there are complaints about the Park brake as well as the brake assist feature failing, sometimes with a message that says “emergency braking unavailable.” Some complaints say the brakes simply lock. There is also a complaint that the body control module failed, causing multiple failures including steering and brake failures.
An owner from California has experienced a forward collision system warning and message that the AEB is non-operative since taking possession of the new Jeep. The dealer has confirmed in writing “that systems are non-operative but they cannot fix (them) and do not know why. I was told that this is an issue on all Jeeps.” The complaint confirms that there is an open case with the manufacturer, but they won’t call back, “and when I call them (the) system states that I can leave a voicemail with my case worker, but then hangs up with no options to speak to anyone.”
An owner from Oklahoma was injured when the brakes locked up with the driver hitting the brakes. The seat belt caught the driver’s neck. A son in the back seat hit the driver’s seat “pretty hard” when the Jeep braked. Another son in the passenger seat hurt his stomach when the seat belt caught him.
Texas Owner Returns Jeep After Brake and Other Issues
Starting a complaint in dramatic fashion – “Last night, my BRAND NEW car (Jeep Grand Cherokee L Limited) tried to kill me” – an owner from Texas describes what happened when traveling at 40 mph the vehicle came to a dead stop. “All I could hear in the panic was screeching tires from cars trying not to hit me. The seatbelt also did not stop me and I was thrown into the steering wheel. My car has less than 900 miles on it.
“After a panic attack of epic proportions and a sleepless night, I immediately drove it to the dealership today.” But they couldn’t find anything wrong.” Adding to the anxiety, the owner hadn’t even made the first payment for the Jeep. “Trading it in, I will automatically lose $3100. If I don’t trade it in, I don’t think I would ever be able to get over the anxiety of driving it. Talk about a lose/lose situation. All I could think about is if I had been going faster and there had been more traffic, I could have killed someone including myself.”
Pulling into the dealership, “a kind salesman” said “I love your car.” The owner “proceeded to break down crying and hand him the keys and say you can keep it.”
Electrical System Issues
Most of the complaints about the electrical system are combined with other components including the engine, powertrain, steering, brakes, airbags, exterior lighting, structure, and suspension.
Several cite system problems that the forward collision system and navigation systems, as well as the Call SOS feature, don’t function. A complaint from an owner in Illinois states that the SUV won’t start after it’s been parked for more than 24 hours. Because the battery was constantly being drained, the dealer suggested replacing it. After 2 new batteries, the problem continues to recur.
One particularly alarming complaint about the electrical system is from an owner in Massachusetts whose brand-new 2021 Grand Cherokee caught fire. “I started my car with my factory-installed remote starter and 5 minutes later my car was engulfed in flames.”
An owner from Texas says the Grand Cherokee has “so many issues.” These range from CarPlay and the Start/Stop function not working to power steering becoming unavailable both at the start of a drive and during a drive. The complaint states that the battery under the passenger seat has expanded on the bottom, and the 4wd service light comes on randomly.
Exterior Lighting Problems
More than half of the complaints about exterior lighting are because the parts needed to repair a damaged tail light side marker assembly that has been recalled are not available. NHTSA Campaign Number 22V544000 dated July 28, 2022, warns that a damaged tail light side marker doesn’t illuminate, reducing vehicle visibility to other drivers. This increases the risk of a crash. The problem affects as many as 99,186 2022 Jeep Grand Cherokee and 2021-2022 Grand Cherokee L vehicles. Owners were notified in mid-September 2022, but nearly 5 months later, in February 2023, owners were still not able to access the recall repair.
This recall is the third of 3 recalls that affect exterior lighting. The first which was issued in October 2021 relates to difficulties in activating the headlight high beams. This reduces visibility and also increases the risk of a crash. It affects 7,082 2021 Grand Cherokee L vehicles that don’t have automatic high beams.
The second was issued in December 2021 and relates to headlights that cannot be operated. This also reduces visibility and increases the risk of a crash. This recall affects 36,929 2021 Grand Cherokee L models that are equipped with smart lighting models (SLMs).
The rest of the complaints are about the exterior problems that prompted the recalls.
What to do if your 2021 Grand Cherokee is a Lemon?
Whether your 2021 Jeep Grand Cherokee has power steering issues, problems with the automatic braking system, electrical system failures, engine, powertrain, or any other malfunctions, you have the right to take action. If you think you have a lemon, Lemberg Law can help you work out your lemon case at no cost to you. The law makes the manufacturer, Stellantis, pay the legal fees.
Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners. If you’d like us to assess your problem, please phone our Helpline or fill out a contact form.
Complaint Data
| Category | Exterior Lighting |
| Date | Mar 24, 2023 |
| State | NJ |
| Description | The contact owns a 2021 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v544000 (exterior lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Visibility/wiper |
| Date | Mar 24, 2023 |
| State | CT |
| Description | The front a-pillars (on both sides of the windshield) are too wide, and block critical visibility needed while driving, especially at crosswalks with pedestrians. In addition, from the driver's seat, the passenger's outside mirror, doesn't allow for any visibility between the pilar frame and the mirror, thus further widening the blind spot on the right side making it difficult to see pedestrians in crosswalks. |
| Category | Service Brakes |
| Date | Mar 23, 2023 |
| State | NC |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while driving 55 mph, the vehicle inadvertently stopped abruptly without warning. The contact pulled over on the side of the road and turned off and restarted the vehicle and the vehicle operated normally. The vehicle was towed to the dealer and the dealer agreed that the vehicle had experienced a failure however, the dealer was unsure of the cause of the failure. The manufacturer was not contacted. The failure mileage was 24,000. |
| Category | Service Brakes |
| Date | Mar 18, 2023 |
| State | NH |
| Description | The rear rotors and pads became so pitted and damaged so quickly that the brakes shake like a mad man and it seems to be extremely common in the newer jeeps. A remedy or recall for inferior materials used in the pads or rotors may be needed. I know it's about 30% braking in the rear so in theory those pads/rotors should certainly last far longer. |
| Category | Engine |
| Date | Mar 14, 2023 |
| State | MT |
| Description | Check engine light comes on vehicle shuts down has occurred 2xs now with in 25, ooo miles! |
| Category | Exterior Lighting |
| Date | Mar 03, 2023 |
| State | MT |
| Description | On feb 14th 2023 I hit a deer. Got out of my jeep to check damage. Had a broken headlamp overall seemed ok & repairable. Got back in the jeep & continued driving. When I got home & parked in my garage I noticed an odd smell. Looked at the jeep noticed a small fire. Backed the jeep out of the garage & called the fire department. By the time the fire department arrived the entire front of the jeep was on fire. My jeep ended up being a total loss. What is going on with the lights that they would catch fire? |
| Category | Electrical System |
| Date | Feb 27, 2023 |
| State | SC |
| Description | In january all lights loss of the power steering assist, traction control, lane assist, emergency brake, backup assist, airbags, etc. Illuminated while driving. Made it home car failed to start next day, had to have it towed. Dealership replaced battery (car only 1 year old). 4 weeks later driving on highway doing 70 with whole family in car same thing occurs. Got off highway and parked. Total loss of power steering at this point and car undeliverable. Had to get it towed again. Dealership now says need to replace both batteries. This seems to be a huge safety issue. Multiple complaints online of the same thing occurring. |
| Category | Power Train |
| Date | Feb 24, 2023 |
| State | NY |
| Description | we were stopped for redlight at busy multilane intersection, light turned green, went to accelerate vehicle revved to over 3000 rpms but would not shift out of first gear, got to side of road put vehicle in neutral and then back into drive and was able to proceed. Took vehicle to chrysler jeep dodge dealer service center after doing diagnostic they did computer update; they then got a diagnostic code to replace transfer case. The vehicle did this again about 3 months later took it to dealer they did diagnostic unable to find anything. Vehicle did it again about 2 weeks later took it to dealer and they performed a computer update. This is a very dangerous situation when vehicle will only barely move at busy intersections, and you are in a middle lane and can't get into and outside lane and off the road in a timely manner. When this happened the first time the vehicle only had a bit over 10,000 miles on it, it currently has slightly over 12,000 miles on it. This problem is intermittent, and the dealer has not been able to replicate it. Anytime that it happened there were no light indicators on dash. |
| Category | Electrical System, Steering, Suspension |
| Date | Feb 23, 2023 |
| State | NC |
| Description | Car has had erratic electric steering at low speed when making turns. Weird noise from electric steering system. We drove 6 miles to a local park. Walked the trails then got back into this car. Started up. Warnings came up on screen. 1 service stability system, 2 service blind spot monitor system, 3 rear collision avoidance unavailable, 4 blind spot monitoring system became inoperative. 5. Electric steering became extremely difficult to operate. We restarted car 2 times and all the above warnings came on each time. As it was saturday evening, we limped car home. Parked in garage and I started it 2 hours later with all the above warnings. Left overnight and started sunday afternoon 2/11/23, no warnings. Drove car to selling dealership, parked in line for repairs and it is still there. Dealership has finally gotten in an entire electric steering assembly, as this was the stored codes from 2/10/23, and they are supposed to be installing it tomorrow 2/24/2023. Failure of an electric steering unit on a car that has no physical connection between the steering wheel and the front tires is a chilling event that needs tobe investigated. Thankfully I did not wreck the car, but I parked it because of the malfunction, and on hindsight, I should have had it hauled to the dealership instead of driving it there. |
| Category | Exterior Lighting, Suspension |
| Date | Feb 20, 2023 |
| State | GA |
| Description | 1) back up camera goes blank periodically. A few times the monitor would not come on at all. Frightening when I am using it for directions. 2) service system 4wd light has come on. Jeep dealer said it is a disconnect acetutor (?). I have appt to repair but am concerned it might not be safe to drive. 3) cannot figure out how to get high beams to automatically turn off when oncoming vehicle is approaching. |
| Category | Air Bags, Electrical System, Suspension |
| Date | Feb 16, 2023 |
| State | PA |
| Description | Steering wheel airbag cover cracked without pressing on the horn or any force. The lift gate will go up halfway and instantly come back down without pressing the button to make it come back down. And, the front passenger tie rod has been replaced twice in 18 months. |
| Category | Electrical System, Exterior Lighting |
| Date | Feb 14, 2023 |
| State | TX |
| Description | On 12/31/2022, I received six notifications from my app regarding “theft alarm triggeredâ€. Go outside horn is honking. Turn off and continued. January 2, 2023 I brought vehicle into jeep as my entire dash was glitching in and out. Couldn't see my speed limit. Interior lights were turning on and off. Back light on interior tailgate was blinking. They had my car a few days and it was “fixedâ€. February 3, 2023 vehicle wouldn't start. Replaced battery. Vehicle dash began glitching, interior lights turning on and off and theft alarm notifications. Brought into jeep they said it was the battery even though we just replaced battery. They replaced battery and called me to pick up the next day. 2/7/2023 same issues began occurring. However, when car was powered off, a buzzing sound was heard and interior lights were turning on and off. 2/8/2023 vehicle would not start. Had to be towed to dealership. Concerned there is an electrical issue that could cause a fire. Unsure if issue was reproduced but I have several videos all time stamped and dated to show delegates what is happening. |
| Category | Power Train, Steering |
| Date | Feb 14, 2023 |
| State | CO |
| Description | Turning the car on, there was a failure of our power steering and the steering wheel was not functional. Check engine light and power steering error lights came on. After turning car on and off, we were able to drive (check engine light remained on) to a dealership. They performed a software update that chrysler released in oct 2022. This is the second time this has happened to us (first in april 2022, car had to be towed), there are forums of similar issues for this model. Dealer was able to pull the codes and said they have seen other similar instances of this issue. "we cannot guarantee this won't happen again" it was physically inspected and did not see any obvious issues. This is absolutely a safety issue and should result in a recall in my opinion if it is a known issue that is a safety hazard. |
| Category | Exterior Lighting |
| Date | Feb 13, 2023 |
| State | MA |
| Description | Hi, I wish to submit a compliant as jeep have still not issued a remedy for my 2021 vehicle. This is a new expensive vehicle that I'm unfortable driving my young children in so I'm suprised and dissapointed it is taking jeep so long to resolve. |
| Category | Exterior Lighting |
| Date | Feb 10, 2023 |
| State | CA |
| Description | Unknown |
| Category | Exterior Lighting |
| Date | Feb 08, 2023 |
| State | FL |
| Description | The contact owns a 2021 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v544000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Electrical System |
| Date | Feb 07, 2023 |
| State | NJ |
| Description | While driving 65 mph, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated, and the vehicle failed to operate and function as needed. Had to used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. Quickly pulled over and was able to make it to a parking spot. Could have been rear ended. Unable to drive the vehicle towed to a dealer. Second time the same issues occurred. Had to quickly react before getting rear-ended while driving 50 mph. The power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated, and the vehicle failed to operate and function as needed. Quick response to pull over so we weren't hit. No symptoms prior to all the lights flashing and losing power steering. |
| Category | Exterior Lighting |
| Date | Feb 03, 2023 |
| State | MD |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that he had to manually hold the high-beam headlights switch with his left hand while driving for the high-beam headlights to operate as needed. The contact stated that the high-beam headlights would deactivate and not operate as needed without the switch being held. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and made them aware of the failure, but the vehicle was not repaired. Upon investigation, the contact associated the failure with nhtsa campaign number: 21v797000 (exterior lighting) however, the vin was not included. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100. |
| Category | Exterior Lighting |
| Date | Feb 01, 2023 |
| State | CA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v544000 (exterior lighting) however, the part to do the recall repair was not yet available. The local dealer and other unknown dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Exterior Lighting |
| Date | Jan 26, 2023 |
| State | MD |
| Description | The contact owns a 2021 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v544000 (exterior lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | Jan 23, 2023 |
| State | AR |
| Description | I have a panoramic sunroof and while driving down the road the rear panel of the sunroof exploded outward. Sounded like a gunshot. |
| Category | Exterior Lighting |
| Date | Jan 22, 2023 |
| State | FL |
| Description | Known recall nhtsa campaign number: 22v554000 (exterior lighting) since july 28, 2022. Remedy still not available and major safety concern with potential vehicle wreck! Taken to dealership twice and remedy not available. |
| Category | Electrical System:body Control Module:software |
| Date | Jan 18, 2023 |
| State | MT |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that the vehicle had experienced a computer failure, causing an unknown module to be replaced. Additionally, the contact stated while driving 10-15 mph and pulling out of the parking lot, the message "activate the sos" was displayed. The contact called jeep emergency system department and inquired about assistance with turning off the emergency system and was informed that there was no indication that the sos system message had been activated. The contact parked, turned off, and restarted the vehicle; however, the instrument panel lights and center display failed to activate even though the engine was still running. The vehicle lost motive power independently turned off and failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the parking sensor module had failed, causing correlated damages to other unknown modules. The dealer replaced the parking sensor module; however, after driving the vehicle, the dealer diagnosed that the pcm and powertrain transfer case needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact to trade the vehicle. The failure mileage was approximately 7,000. |
| Category | Unknown Or Other |
| Date | Jan 17, 2023 |
| State | CO |
| Description | Driving on i70 west near idaho springs, co and the rear panel on the panoramic sunroof exploded upwards. No debris hit, it just exploded upwards. |
| Category | Exterior Lighting, Unknown Or Other |
| Date | Jan 16, 2023 |
| State | MI |
| Description | The recall z50/ 22v544 has been outstanding for the tailamp since august 2022 and still has no remedy. |
| Category | Air Bags, Service Brakes, Steering |
| Date | Jan 09, 2023 |
| State | WA |
| Description | Driving down a steep icy hill all warning lights illuminated and power steering completely failed. This is the second time for this specific failure. The vehicle is extremely hard to control without power steering and could have easily caused an acident. The vehicle was repaired at a local dealership both times. |
| Category | Exterior Lighting, Steering |
| Date | Dec 30, 2022 |
| State | TX |
| Description | Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn't have power steering when started in a cold day. Have to turn off and on to fix. |
| Category | Exterior Lighting |
| Date | Dec 29, 2022 |
| State | CA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v554000 (exterior lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Exterior Lighting |
| Date | Dec 28, 2022 |
| State | IA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v544000 (exterior lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Dec 22, 2022 |
| State | MN |
| Description | Bought vehicle in october - dealer was only able to give me the vehicle 2 months later. When I picked up the vehicle it smelled like something electric was burning. I texted my sales guy from the lot he didn't respond immediately I thought maybe it's just something outside the vehicle. Brought it home found it there is a recall on this vehicle and it doesn't accelerate efficiently. When I took it back to the dealership the dealer couldn't fix it and refused to take the vehicle back. I have paid my car payments for a vehicle I can't use. Please help me resolve this issue |
| Category | Exterior Lighting |
| Date | Dec 22, 2022 |
| State | PA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v544000 (exterior lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool confirms parts not available. |
| Category | Exterior Lighting |
| Date | Dec 19, 2022 |
| State | CO |
| Description | The contact owns a 2021 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v544000 (exterior lighting). The contact stated that the taillights were no longer illuminated. The contact made a local dealer aware of the failure and recall notification; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was unknown. Vin tool confirms parts not available. |
| Category | Air Bags |
| Date | Dec 04, 2022 |
| State | NJ |
| Description | On 11/19/2022 I am driving at about 65 mph going northbound in the right lane on the palisades interstate parkway at exit 2 in nj. A car passing me in the left lane strikes a deer with his left front and the deer is flipped in the air. The deer is now airborne and in the right lane. I drive into the deer and it impacts the hood of the jeep and crashes through the windshield and lands in the passenger compartment. I did not have time to brake hard but was able to pullover on a grassy area oast the exit on the right. I have a dashcan video but I cannot upload to report. Available upon request and cn be emailed to you. Concern: 1. The emergency assist system activated and detected a collision and asked me if I needed police , fire or ambulance. 2. The airbag system failed to detect a high speed collision and did not deploy. Why did the response system detect a collsion and inquired if I needed police, fire and ambulance and the airbag system never sensed a high impact collision with the deer. |
| Category | Steering |
| Date | Nov 22, 2022 |
| State | NY |
| Description | Power steering failed for a day then was fine the next day. Our safety was not affected as it occurred at home. We received no recall regarding the issue. Dealership reported it was an "rsu" and corrected the issue with a software update |
| Category | Electrical System, Steering |
| Date | Nov 21, 2022 |
| State | CA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while driving 10 mph and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: normandin chrysler dodge jeep ram fiat (900 capitol expressway auto mall, san jose, ca 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: putnam chrysler jeep dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550. |
| Category | Lane Departure: Warning, Steering |
| Date | Nov 21, 2022 |
| State | IN |
| Description | Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 jeep grand cherokee ls and there is no recall. No power steering is a very dangerous situation |
| Category | Steering |
| Date | Nov 21, 2022 |
| State | PA |
| Description | Power steering unavailable icon shows on dash and power steering is unavailable. Loss of power steering is safety hazard placing us and others at risk. Seems to occur more often in cold temps. Have contacted service department but have not heard back from them as of yet. |
| Category | Exterior Lighting |
| Date | Nov 16, 2022 |
| State | FL |
| Description | The contact owns a 2021 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v544000 (exterior lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the taillights failed to illuminate. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 16,300. Vin tool confirms parts not available. |
| Category | Exterior Lighting |
| Date | Nov 09, 2022 |
| State | GA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact received notification of nhtsa campaign number: 22v544000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact stated that the rear taillights failed to function as needed while driving at night. The contact stated that the taillights operated while depressing the brake pedal. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000. Vin tool confirms parts not available. |
| Category | Power Train |
| Date | Nov 04, 2022 |
| State | TN |
| Description | While in gear if would not go. Within the first 5,000 miles it was in the shop twice and had to have a new transmission installed. Drove it for another 5-6k miles and same thing happened again and dealership is saying it will need another transmission. |
| Category | Electrical System, Engine, Power Train |
| Date | Nov 01, 2022 |
| State | NC |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? *radio, sound, bluetooth connection, dashboard, entire screen of radio, navigation, speakers, transmission slipping occasionally - yes it was available for inspection how was your safety or the safety of others put at risk? Screen often updates itself while driving or the screen and dashboard turn completely solid white or black, preventing me from seeing speed, navigation or anything at all. The transmission often slips causing the jeep to lag. I still have a few dates of service following the forms that were uploaded. Please contact me for all documents. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Inspected by the original dealership were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No they first appeared on 12-22-21 |
| Category | Exterior Lighting |
| Date | Oct 19, 2022 |
| State | MN |
| Description | No incident. Manufacturer and local dealers have no remedy available currently or in the foreseeable future outside of purchasing a new vehicle. Retract the recall until a valid remedy is available or impose requirements on the manufacturer to provide a remedy immediately. |
| Category | Power Train |
| Date | Oct 19, 2022 |
| State | MA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that on two separate occasions, the vehicle failed to accelerate after shifting from reverse(r) into drive (d) without warning, with the rpm revving without the vehicle responding. The contact had the vehicle towed to a dealer after the second failure; however, the mechanic was unable to duplicate the failure. The contact also stated while going downhill at low rate of speed, the vehicle independently downshifted twice without warning, which brought the vehicle to a near stop. The contact stated that the vehicle lunged forward with her foot on the brake pedal with an abnormal cranking sound coming from the transmission. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000. |
| Category | Electrical System, Steering |
| Date | Oct 16, 2022 |
| State | VA |
| Description | Power steering becomes unavailable; the car will not drive; all safety features become unavailable. The first time happened in april 2022, vehicle only had 6k miles. I had to remove the power steering fuse and put it back in for the system to reset. The vehicle was taken to dealer for rapid response recall. October 2022, went to start car and the same message came out regarding power steering and safety features being unavailable, car would not start and had to reset the power steering fuse. The system reset, but now the engine light is amber and will not turn off; the vehicle has 16k miles. I will be contacting the service department first thing monday morning |
| Category | Engine |
| Date | Oct 14, 2022 |
| State | NY |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle intermittently hesitated and stalled. The vehicle was taken to the dealer where it was diagnosed that an unstated software needed to be updated. No warning lights were illuminated. The software was updated; however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000. |
| Category | Engine |
| Date | Oct 12, 2022 |
| State | NC |
| Description | Engine mounts have failed. According to the fca, they have a very large backorder on these parts, as this is an extremely common issue. Initially they denied that the motor mounts were an issue; however, since the major back order, they have reversed that claim. They also stated the motor mounts would be at the dealership on the 13th of october; however, they now state that they have no date due to major back order. They stated no recall was issued because it's not a safety hazard; however, according to multiple certified mechanics, this is a major safety hazard which can result in the motor shifting and knocking parts out from under the vehicle, causing pieces to hit the vehicle itself or other vehicles on the highway. It also will cause major damage to the engine and other components under the hood of the vehicle. The fca still has not agreed to this claim, even as some of their own mopar mechanics also stated the same information regarding it being a safety hazard. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Oct 12, 2022 |
| State | NC |
| Description | I was approaching the location where I was about to turn and began to slow down. Out of no where, the forward collision detection system was set off and automatic braking was applied, causing the suv behind me to go right off the roadway to avoid a rear end collision. Traffic was extremely heavy at the time. The motorist caught up with me at the location I eventually turned into and accused me of slamming on brakes on purpose. I explained to them the malfunction that occured; however, they were still rightfully upset due to them having children in their vehicle, which caused panic. I let them know I would be reaching out to report the situation, as well as turning off the supposed safety feature until the issue could be rectified. This was a very dangerous situation and could have resulted in a major traffic collision, causing serious injury or death. I do have a dashcam video of the incident. |
| Category | Steering, Unknown Or Other |
| Date | Oct 09, 2022 |
| State | OK |
| Description | This is the second time the power steering and other lane assist devices have gone out in my car. It is completely undrivable and jeep advised last time they didn't have a fix. |
| Category | Electrical System, Steering, Vehicle Speed Control |
| Date | Oct 08, 2022 |
| State | MI |
| Description | Vehicle reported on instrument cluster a loss of electronic stability control, power steering, blind spot alert, adaptive cruise control, and cruise control. We have been having electronic issues for >2 months. Previously the vehicle reported an estart fault and would randomly engage the ebrake. It would not allow disengaging the ebrake unless the car was restarted and/or hood was opened and shut. This occured while turning left at a light causing the vehicle to abruptly stop in the intersection. We have had the vehicle serviced 2 times, and now will return it for a third time for these electronics issues. |
| Category | Unknown Or Other |
| Date | Sep 24, 2022 |
| State | NY |
| Description | I was putting my 4 month old baby into the back seat. Simultaneously my mother was trying to open the back hatch to put bags in. As I shut the back door where my son was, my mom somehow ended up locking the car while trying to open the hatch. I was completely unaware that my key was even in the car. We tried unlocking every single door but nothing was working. I opened my app to unlock it that way and it said "activation of service in progress. We're configuring your vehicle. Please try again later" and would not let me purchase or click anything. I recognize it is my error for not re-subscribing to jeep mopar services but I do not believe any car should ever lock if there is a key inside of it. On top of this, I tried calling jeep for assistance. I still have my trials active for assistance and security. The first woman I spoke to told me I had to accept a text message first. As I waited for this to come through, panicking about my son inside, I told her the situation and she said she cannot help, only send someone out there to assist. I found this to be another safety failure on jeep's part as I was clearly calling from the number on my account, where they were sending a code to verify - I just needed someone to unlock my car remotely or allow me to purchase mopar quickly to get back into my app. None of these were options given to me. The woman on the phone said she had to transfer me to someone else. We waited and waited and no one ever came on the phone. It was clear we were disconnected. I called the number again and this time a man answered. When I explained the situation he said, very rudely, that it was a 911 situation, not a jeep situation.  we called 911 and rescue vehicles did arrive but it took a very long time. it would have been 10x faster to have help from jeep in that situation and get my car unlocked remotely or been allowed to active mopar for quicker access. I would have been able to open the door to my 4 month old child a lot quicker. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Sep 19, 2022 |
| State | OK |
| Description | I was driving 45-55mph,closest vehicle was about 4-5 car links in front on me, driving about same speed-when the breaks locked up. I had not hit the break! On my dash where the mph is located it turned red and said break. It made the jeep pretty well come to a complete stop in a second. The seat belt caught my neck,my son (passages) seat belt caught his belt and hurt his stomach, my son (back seat driver side) hit the drivers seat pretty hard. I have now took my jeep into the dealer. No word yet in there findings. This was scary and could have ended very badly. We was fortunate enough not to have wreaked or worse. I don't know who or where to contact someone about this issue. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Sep 15, 2022 |
| State | CA |
| Description | I have had two incidents where the automatic emergency brake has engaged. The first was in a parking lot at low speed with no cars or objects near the car. The car completely seized up and I had to get a tow truck to take it to the dealer. The second incident I had to slow to zero for a dog in the road and then after it moved and I accelerated the brake engaged and I had to pull out of the road way so I would not get hit from behind. After the car sat parked for 8 hours I was able to drive it to dealer with an engine light on. At dealer the light went off so they were not able to diagnose anything . |
| Category | Unknown Or Other |
| Date | Sep 07, 2022 |
| State | CT |
| Description | Vehicle had soaked and saturated drivers side carpeting and padding underneith. It was leaking when the air conditioniing was near the middle of the console (about half way inbetween the gas pedal and edge of seat) when taken to the dealer it was stated that there was no ac drain hose installed on assembly. After seeing where they installed it, it was very clear nothing was there on assembly. Drivers side fllor completely soaked through and no considration for damage to rugs and moisture. |
| Category | Air Bags |
| Date | Sep 06, 2022 |
| State | NY |
| Description | The contact owned a 2021 jeep grand cherokee. The contact that while driving at 35 mph, he saw a shadow out of the corner of the left of his eye which he presumed to be a cat. In an effort to avoid hitting the animal, he steered the vehicle in the right direction and crashed into a telephone pole. The air bags did not deploy upon impact. Due to the failure, the contact hit his head on the front driver-side window. The contact did not seek medical treatment; however, he sustained pain in both his left and right shoulders, and his lower back, and even experienced intermittent vomiting which he assumed to be the result of a concussion. A police report was filed. The contact was unaware if any property damage was sustained. The vehicle was towed to an independent mechanic where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had been deemed a total loss. The failure mileage was approximately 13,000. |
| Category | Lane Departure: Assist, Lane Departure: Warning, Steering |
| Date | Aug 31, 2022 |
| State | AZ |
| Description | When I started the car and backed out I was alerted that the power steering had a failure and lane departure warnings also. Power steering was not working. Left car for an hour and when I restarted it, warning light was off and steering worked again. Random power steering failure is extremely scary. |
| Category | Exterior Lighting |
| Date | Aug 09, 2022 |
| State | NC |
| Description | Trailer lightning error on dashboard (trailer package is factory installed) |
| Category | Air Bags, Forward Collision Avoidance: Automatic Emergency Braking, Steering |
| Date | Jul 26, 2022 |
| State | GA |
| Description | Driving vehicle at highway speeds, indicators and alarms started going off saying the power steering, airbags, brake assist, and park sense features were unavailable. I exited the interstate, parked in a nearby parking lot, turned off and restarted my car. All indicator lights were normal, so I began driving again. Approximately 43 miles later, also driving at highway speeds, the same indicator lights and alarms appeared. I exited the highway and tried turning off and restarting the car. Upon restarting, all indicator lights and warning messages stayed on, and the power steering was no longer functional. The car had to be towed to a local dealership. |
| Category | Electrical System, Engine, Power Train |
| Date | Jul 26, 2022 |
| State | NY |
| Description | My 21 jeep cherokee shipped from detroit stellantis huge cover up flood car. My jeep is 8 mons new. I leased it 12/7 contacted uconnect on 12/13 for powertrain malfunction indicator light on. Dealer claims vehicle health reports aren't accurate. At dealer 3/14/22 service found stored fault for oil, low oil, carpet was destroyed, getting oil changed at 2300 miles. Dealer only recorded oil change on car fax. 3/31st- june I filed a buy back claim w/ chrysler. Chrysler denied. At dealer 6/11 code p060a, stop/ start doesn't work, car stalls, radio turns up/down on its own, center consaul base popped out, burning oil life rapidly. No work done. At dealer 6/14 â€faulty oil pump†said manager, car bucks on highway, car locked me out at 12:30 am called uconnect they couldn't bypass. They stated door was open still locked out, stranded multiple times, car will not start. Dealer has me reschedule get rental 6/21-6/29 to replace oil pump, and fix all issues. Dealer state my oil tank is full but dash says 41% oil . Electrical sys. Is messed up called lemon law atty, accepted case. Chrysler receives atty claim whilejeep was still in the shop. Dealer didn't fix anything but rotted carpet- oil pump on back order chrysler refuses to pay for loaner while oil pump is on back order. The car doesn't start. Pump to arrive late july. Vm from dealer, chrysler told dealer my vehicle is safe to drive w/ faulty oil pump. I called dealer to find out status of pump my jeep needs another oil change at 5,000 mls & engine light on dealer refused srvc b/c chrysler told them about the lawsuit. Atty called dealer stated it's a claim against chrysler. Dealer still refused. My car won't start,engine light is on. Tons of safety issues called another chrysler dealer vm they refused to service jeep. 7/23 took jeep to 3rd chrysler dealer found: po6da, b25af-2a, b1561-13 dealer said unsafe to drive! I have no car, no $ chrysler refusing to pay loaner. Atty said this is fraud. Jeep won't be in srvc 8/11 fraud |
| Category | Electrical System |
| Date | Jul 20, 2022 |
| State | MI |
| Description | Twice my vehicles charging system has not charged effectively. The first time, the adaptive cruise and forward collision systems became inoperable. During a 500 mile trip at highway speeds the battery voltage did not increase over 12. 8v. This caused the air conditioner to stop blowing cold air on a 90 degree day. Two days later the air-conditioning system is still not operable. |
| Category | Electrical System, Lane Departure: Warning, Steering |
| Date | Jul 16, 2022 |
| State | IL |
| Description | Two issues: power steering warning with no fix. Light remains illuminated. Second: alm (active lane management) will turn off sporadically and not turn back on. Sometimes takes a few stop and restart of the engine for the ability to turn back on. |
| Category | Air Bags |
| Date | Jul 14, 2022 |
| State | NM |
| Description | On july 14, 2022 I was driving my 2021 jeep grand cherokee l and stopped for traffic on I-25 when a truck going at high speed rear ended me going about 40-60 mph and caused me to hit the vehicle in front of me. The air bags failed to deploy. I had nhtsa safety recall 21v-873 done on my vehicle at my jeep dealer in may 2022. The recall repair did not work as the air bags did not deploy when I was rear ended by another vehicle at a high rate of speed. See answers to questions below what component or system failed or malfunctioned, and is it available for inspection upon request? Air bags how was your safety or the safety of others put at risk? Involved in a serious accident. Air bags did not deploy. Repair for nhtsa safety recall 21v-873 did not work. Has the problem been reproduced or confirmed by a dealer or independent service center? No has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A police report was done on the accident. They saw no airbags had deployed after the accident were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None. |
| Category | Power Train |
| Date | Jul 14, 2022 |
| State | WI |
| Description | The transmission was slamming into gears while attempting to accelerate onto a road way from a mall parking lot and any time we met a hill of even the smallest incline, the transmission would be slamming gears again so we struggled when met with needing to accelerate. When attempting to accelerate, transmission began slamming into gears, would and wouldn't shift, transmission would go into limp mode rendering the vehicle unable to operate safely and causing us to loose speed. Any inclines we would lose the ability to accelerate and would hope we'd make it up the hills. Any time I attempted to accelerate, the transmission would begin jerking the car in a forward and backward like motion while it was attempting to find what gear it needed. When that would happen, the tack would jump all over the place as would the gear number on the dash (I have video of all this) our safety was put at risk due to other oncoming traffic and my vehicle unable to accelerate as it should have and was expected to, putting risk to us getting hit by multiple other motorist not realizing we were experiencing a malfunction with our transmission not permitting us to accelerate as we normally should of been able to. Vehicle is going in later today (07/14/2022) to be looked at after it's oil change and tire rotation. I was told if it can't be replicated, there is nothing they can do about it. I showed them a video of what was happening (a video I took while on a non-busy side road with no traffic) and the service manager told me that it doesn't matter if I have a video - if their tech can't replicate it, then there's nothing they can do. I no longer feel safe pulling out into other traffic with this vehicle due to this situation coming on completely unexpectedly. There were no warning signals, alarms or anything. The problem randomly began happening and it lasted for over 54 miles as we were just trying to get back home from being an hour away from home with our child in the car. |
| Category | Structure:body, Unknown Or Other |
| Date | Jul 10, 2022 |
| State | OH |
| Description | My jeep grand cherokee l (long model with 3rd row seating) has a panoramic sunroof. Today while driving on the highway, the panoramic sunroof exploded right in the center of each section. It has two sections which overlap when fully open. There were no warning signs, lamps, or cracks prior to this. The glass shattered and flew behind us and all over the inner sunshade. It was extremely scary and dangerous! My son was in the back seat and would've been hit with broken glass had the sunshade been open. I haven't filed any claims with jeep or my insurance co yet. Please help! |
| Category | Suspension: Adjustment:manual |
| Date | Jul 08, 2022 |
| State | AR |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while driving approximately 45 mph during rainy weather conditions, a vehicle in the left lane attempted to turn into the lane in which she was in however that driver did not wait for the contact to pass and resulted in crashing into the middle-rear of the driver side. The other driver did not have his turning signals illuminated. The air bags did not deploy. During the incident, the contact crashed into a curb and then into a residential yard. The contact was able to get the vehicle out of the yard. The police arrived on the scene, and there was a police report filed. There were no injuries reported. The vehicle was driven dealer the following day; and diagnosed failure with a left pension, chamber link, bearing, toe suspension, rear axel, and compression; all those parts were replaced. The vehicle was then driven to a tire shop for alignment repair. The contact then experienced failure with the vehicle inadvertently jerking her off the road. The vehicle was taken back to the dealer; who performed a test drive and informed the contact the lane departure was not operating. The manufacturer was not notified of the failure. The approximate failure mileage was 42,000 |
| Category | Power Train |
| Date | Jun 20, 2022 |
| State | AZ |
| Description | In march 2022 my wife was driving down a street in arizona on her way to work when she heard a pop and the car stopped accelerating. She managed to get the car into a neighborhood and pulled over. I picked her up and left the car there. Eventually I was able to get it towed to the dealership at which point the service advisor told me the transmission needed to be replaced. The car only had 2,900 miles on it. I requested that chrysler buy the car back knowing it was defective but they said the car does not qualify for a buy back and they ended up giving us a 1 month payment and fixed the card under warranty. In june 2022, my family and I were on vacation in california traveling north on the I-5. The car made a faint noise and several lights came on the dashboard. It was still moving but we had to slow down due to an accident in front of us and the car stopped accelerating again. It would not go into neutral or reverse and we were stuck in the middle of the freeway with cars having to drive around us. After about 30 minutes of sitting in our car a tow driver finally pulled up behind us. We got out of our car and got into his truck while he loaded our car to tow us off the freeway. After waiting a couple hours the other tow driver came and towed our car to the dealership. The dealership diagnosed the problem and told me the valve body in the transmission needed to be replaced. The car had 5,600 miles on it and was fixed under warranty. We were able to drive it back home to arizona after using a rental car for a week. |
| Category | Electrical System, Engine, Steering |
| Date | Jun 17, 2022 |
| State | NC |
| Description | Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an egr valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Jun 17, 2022 |
| State | FL |
| Description | I started driving through an intersection after sitting, stopped at a traffic light. I stepped on the gas pedal and the car wouldn't move. It made a loud reviving noise but wouldn't go anywhere for about 15-20 seconds. I put my hazard lights on and sat for a few more seconds and then put it in park, and then back into drive. I was able to pull onto the median of a very busy road. My vehicle was brought to the dealership who said there's nothing wrong with it 🤔 |
| Category | Electrical System, Steering |
| Date | Jun 16, 2022 |
| State | TX |
| Description | 2021 jeep grand cherokee l limited: looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They've changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They've gone through every wiring harness everything. |
| Category | Engine, Unknown Or Other |
| Date | Jun 11, 2022 |
| State | FL |
| Description | The engine mounts on the right side of the motor are defective. It was discovered after I brought the car in for a drum-like noise coming from the engine. The vehicle is less than a year old and has less than 10,000 miles on it. Dealership indicated this has been a recurring problem in some of the new model grand cherokee vehicles and the manufacturer is aware of it. They indicated a recall has not been issued as they believe there isn't a safety concern. They have ordered new engine mounts for vehicle, but they don't have an eta on when parts will arrive. They refused my request for a courtesy rental or loaner car. They indicated car was safe to drive. However, I disagree and expressed my concerns to the dealer. They said I would have to call “corporateâ€. |
| Category | Suspension |
| Date | Jun 11, 2022 |
| State | OR |
| Description | Unknown. Suspension issue/s cause car to jitter and vibrate (unsettled washboard-like ride quality) on the road. Suspension is standard-- not air suspension. Noticeable vibrations/jittering at speeds over 35mph. Makes steering difficult. Makes driving exhausting, as every undulation is transferred into the cabin. Issue has not yet been inspected by dealer or manufacturer. No warning lights--- but it is a suspension system, so a warning light is not likely. This is a brand new vehicle. It should not be exhibiting these problems. I have tested the same model from several different years and none exhibit this ride characteristic, it is just my vehicle. |
| Category | Electrical System, Engine, Steering |
| Date | Jun 10, 2022 |
| State | NJ |
| Description | Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Jun 07, 2022 |
| State | CA |
| Description | Forward collision warning system and auto emergency braking system non operative since vehicle was purchased from new. Have paper work from local dealership confirmation that systems are non operative but they can not fix and do not know why. Was told that this is an issue on all jeep's. Corporate has a case open but will not call me back and when I call them system states that I can leave a voicemail with my case worker but then hangs up with no options to speak to anyone. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jun 03, 2022 |
| State | PA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that while his wife was driving approximately 30 mph, the forward collision-avoidance system erroneously activated, causing the vehicle to abruptly stop in the middle of the road. During the failure, no other vehicles or objects were nearby to cause the system to be activated. The vehicle was taken to the local dealer who was unable to duplicate the failure or identify the cause of the failure. No service was performed. The contact stated that the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 6,000. |
| Category | Air Bags, Steering |
| Date | May 27, 2022 |
| State | TX |
| Description | Airbag system service required light came on last night and then turned off. Power steering unavailable has come on two more times since my last time filling this out. |
| Category | Electrical System |
| Date | May 24, 2022 |
| State | MA |
| Description | I started my car with my factory installed remote starter and 5 minutes later my car was engulfed in flames. This was a brand new car, and has been reported to chrysler,. I reported this the day it happened on 5/9/22 and I still have not heard back from chrysler. Just concerned this could happen to others. |
| Category | Electrical System, Steering |
| Date | May 20, 2022 |
| State | TX |
| Description | This vehicle has so many issues. Including but not limited too: car play not working, start/stop function not working with no message as to why, power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues. |
| Category | Seats |
| Date | May 12, 2022 |
| State | NC |
| Description | Vehicle's driver seat frame makes popping noises when you put excess strain on the seat (I. E. Change your seat position or shuffle around in your seat and whenever you are driving and apply the brakes and/or make a turn. Getting worse as I drive the vehicle more and more. |
| Category | Electrical System, Steering |
| Date | May 06, 2022 |
| State | OH |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while driving approximately 45 mph, the service power steering warning light was illuminated with an audible chime. The contact stated that while attempting to move to the side of the roadway the vehicle lost power steering functionality. The vehicle was driven to the residence and then towed to the dealer. The dealer diagnosed the vehicle and determined that there was grease in the power steering connectors and cleaned the connectors. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 38,000. The consumer mentioned another recall needing to be completed, but the necessary parts were unavailable. The recall concerned the tail lights. |
| Category | Air Bags, Service Brakes, Steering |
| Date | May 02, 2022 |
| State | MI |
| Description | While driving on the highway, there was a massive electrical system failure, resulting in the power steering, air bag, lane management, emergency braking, and other systems failing immediately and without warning. Vehicle was almost impossible to operate, but an accident was avoided. These failures not only put the vehicle's occupants at risk (no air bags), but also other motorists with the sudden loss of power steering. Cursory research shows this is a somewhat common issue. The vehicle is being towed to the dealership to be inspected, but due to the safety issues this warrants a report. |
| Category | Suspension |
| Date | Apr 25, 2022 |
| State | NY |
| Description | 2021 grand cheroke l: while driving at 30 mph on an off ramp, right rear lower a frame broke causing damage to rear right suspension air bag spring and wheel & axle cocked approx 30-40degrees. Almost lost control of vehicle but was able to pull off onto grass median. My wife and 5 year old son were in car with me. Could have been a catastrophe lucky traveling at slow speed(just came off highway). Towed to dealer. Huntington jeep dealer on jericho tpke 11743 said looks like damaged caused by hitting a pot hole. This did not happen,my opinion is part failed due to defect. Car was left on ground and still there in lot until parts come in so insurance said they couldn't determine what caused failure. No warning lights or messages before failure. |
| Category | Steering |
| Date | Apr 19, 2022 |
| State | MD |
| Description | Power steering warning see dealer for service light appeared on dashboard upon starting vehicle. I tried restarting the vehicle 7 times, and it did not reset the light. Also, the steering wheel is very heavy to turn. It is available to inspection upon request. I will be taking it to the dealer tomorrow. I did not leave my parking lot because it occurred upon starting the car, and I was unable to take my children to tee ball. |
| Category | Electrical System, Steering |
| Date | Apr 15, 2022 |
| State | VA |
| Description | There are lots of non stop electrical issues with this car , main problem they had a internal recall for power steering wheel, few weeks later I lost control of the power steering wheel while driving it had an error massage on the main dashboard , “power steering currently unavailable service required “ . Luckily I was pulling out of a parking lot and was only going few miles an hour and I was able to stop , if I was going highway speed not sure if I was here typing this . The car barker have 8500 miles on it and it's a major safety hazard . From what I understand I was not the only one with that issue and jeep sweeps it under the rug , if they aware of the issue why they don't contact the car owners to bring them to fix the issue. ? Only when someone dies they will |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Apr 15, 2022 |
| State | MO |
| Description | Driving on a highway in kansas at 9pm the car slammed on brakes and sent a pedestrian warning. There is nothing out in the middle of kansas, especially a pedestrian. This occurred 2 more times. The car would randomly brake. |
| Category | Service Brakes |
| Date | Apr 15, 2022 |
| State | MO |
| Description | Brakes locked up. Had to use all my body weight on brakes not to have a collision. 2nd major brake vehicle with this car. |
| Category | Electrical System |
| Date | Apr 14, 2022 |
| State | OH |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that while driving, the navigation system became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that a software update was needed. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 1,000. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other |
| Date | Apr 11, 2022 |
| State | MA |
| Description | Backstory: this vehicle has had electrical issues since the day after signing the lease. The second day of driving the vehicle would not start and flashed all the sorts of engine failures. The dealership could not find anything wrong with it after two weeks and deemed it "repaired." then, 2 days later the vehicle would not start again and flashed all sorts of of engine and system failures. After 4 months of going through fca's process for the lemon law buyback, fca presented a buyout offer that was inadequate and contained numerous release clauses we were not comfortable agreeing to. We choose to seek mass lemon law state arbitration as our right to ensure we achieved a fair outcome. Fca pulled our replacement vehicle and in essence forced us to drive to take back and drive the vehicle after it was again "repaired" this time by replacing a battery. The dealership that repaired the vehicle drove it for a week before we were comfortable taking it back. Incident: a month later, while driving the vehicle on a busy main road (at approx. 15 mph), the vehicle started to alert that various systems were disable and the transmission started to shift violently and the engine reved. The abs, airbags, lane departure, powering steering, and other systems said they were disabled and that the transmission was disabled. Fortunately, there was a parking lot on the right, I was able to turn into the lot, and attempt to find a safe place to stop. The parking lot was busy and before I was able to pull into a parking space, the car shut off and would not turn on. The hazard lights would not function, and the vehicle was blocking traffic and multiple parked cars. The car would occasionally start and stay on for 10 to 30 seconds at a time, but either the parking brake was locked or the transmission shifted violently as I pressed the gas pedal. After 20 minutes, I managed to limp the car to a safe spot and await a tow. The vehicle is at the dealership. There is also video. |
| Category | Steering |
| Date | Apr 10, 2022 |
| State | OR |
| Description | Steering wheel is very difficult to turn. The difficulty seems to vary somewhat with the temperature-- with the car extremely difficult to turn when both the car and weather are cold-- though even when warm it is more difficult to turn than it should be. The car operates as though there is no power steering when cold, or as if some component of the power steering is bad. The steering wheel also makes a ticking/brushing sound when turned (some component catching or rubbing against another component within the steering column). My safety is at risk because maneuvering the vehicle is difficult. It is especially difficult to maneuver at higher speed (the wheel is almost impossible to turn). Local dealership tested the vehicle and didn't report that they noticed any problems, though they never actually listened for any kind of friction or ticking in the steering column. They also have no frame of reference for how the steering wheel should turn, since they don't own the car, and as such would not be able to tell if there were a problem by feel alone. No warning messages appeared. |
| Category | Electrical System, Steering |
| Date | Mar 28, 2022 |
| State | FL |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while driving 75 mph, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated and the vehicle failed to operate and function as needed. The contact used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. Due to the failure, the contact had the vehicle towed to a dealer however, the mechanic was unable to diagnose the cause of the failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 19,146. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Mar 28, 2022 |
| State | CA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while she was stopped at traffic light, as she was taking her foot off the brake pedal to depress the accelerator pedal, the vehicle's automatic emergency braking system engaged and the vehicle came to a stop. The engine was running. The contact stated she was not aware of any warning light being illuminated. The contact had injured her right foot and was diagnosed with a torn achilles tendon. The contact had taken the vehicle to a unknown local dealer, where it was had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 700. |
| Category | Lane Departure: Assist, Steering |
| Date | Mar 15, 2022 |
| State | NY |
| Description | Power steering and lane keep assist have failed 3 times already for a new vehicle with less than 5k miles on it. Driven to/from work only. |
| Category | Power Train |
| Date | Mar 10, 2022 |
| State | AR |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while performing a routine maintenance on the vehicle, she was informed that the vehicle was emitting an abnormal sound. The vehicle was taken to the local dealer where it was diagnosed that failure was associated with the transmission. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 28,000. |
| Category | Electrical System, Power Train, Steering |
| Date | Mar 05, 2022 |
| State | KY |
| Description | This is my second attempt to get someone to reach out. I have a 2021 jeep grand cherokee l with approximately 3100 miles. This vehicle has been in the repair shop a minimum of 10 times. Power steering goes out at times while driving. This vehicle falls into the lemon law. I have been unable to reach anyone at jeep headquarters to assist with resolving this buy back. No one has returned my calls. This is a very serious safety concern |
| Category | Lane Departure: Assist, Lane Departure: Warning, Steering |
| Date | Mar 05, 2022 |
| State | NY |
| Description | The power steering and adaptive lane control system repeatedly fails. Loss of power steering makes the vehicle harder to turn. This problem was reproduced by a dealer and supposedly corrected by way of software update. This problem has not been corrected and continues to reoccur following the software update. The lamps for the power steering and adaptive lane control system appear when the systems are not working. |
| Category | Exterior Lighting, Power Train, Steering |
| Date | Mar 04, 2022 |
| State | KY |
| Description | This vehicle had a new complete transfer case after owning 3 weeks was in the repair shop for approximately 1 month. 1 week later power steering goes out. Back at the dealership. Power steering goes out again get back 1 day and power steering goes out as I am driving. Back to the dealership. 3 x power steering goes out. Now says a repair has been done. This week transmission and interior lights possibly going out. Car purchased new november 4, 2021 has less than 3000 miles on it. Has been in the repair shop approximately 3 months of the 4 months its been owned. This car actually scares me to drive it because I never know what's going to happen. |
| Category | Unknown Or Other |
| Date | Mar 04, 2022 |
| State | IN |
| Description | New vehicle purchase. Uconnect media screen has failed and dealer and jeep states it is unavailable to be repaired. Vehicle handsfree text, vehicles back up camera, vehicles mirror dimmers and other key safety features are not available. |
| Category | Steering |
| Date | Mar 03, 2022 |
| State | KY |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that while starting the vehicle, the steering wheel was difficult to turn. The contact stated an unknown warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the charging system replaced. The vehicle and repaired; however, the failure persisted. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer to be diagnosed. The failure mileage was approximately 2,000. |
| Category | Steering |
| Date | Mar 03, 2022 |
| State | NY |
| Description | On certain mornings, when the temperature is below 40 degrees, when the car is started it states that the power steering is unavailable and service is required. The power steering is sluggish and is not easy to drive. As the temperature warms up during the day, the power steering will return. It has been to the dealership on three occasions and currently there is no fix for this problem. Chrysler has told me that the problem is intermittent and the car is drivable without power steering. There is also a service bulletin on this and they expect a software update in the middle of the 1st quarter. We are now near the end of the 1st quarter with no fix in sight. What's more worrisome is that they are saying the vehicle is drivable. This problem has been confirmed by chrysler and the dealership. |
| Category | Electrical System |
| Date | Mar 01, 2022 |
| State | MA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that while driving at various speeds, the crash warning lane departure alert was sounding and failed to disengage. The contact stated that the vehicle would indicate that the vehicle was running even though the vehicle had not been started. The speedometer failed to provide the correct information and the seats would move independently. The contact stated that since purchasing the vehicle there had been several electrical issues with the vehicle. Vehicle was taken to the dealer who linked the failure to the radio frequency hub. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000. Dealer stated that the radio frequency hub needs repair but they are unable to get the part as it part of a recall on the 2022 model. |
| Category | Lane Departure: Assist, Steering |
| Date | Feb 27, 2022 |
| State | IL |
| Description | The vehicle lost both power steering and lane keep assist during normal operation. The mechanical fall back steering still works, but that requires significant more force to turn the steering wheel. The issue went away next time I started the vehicle. |
| Category | Steering |
| Date | Feb 24, 2022 |
| State | VA |
| Description | Warning came up that power steering is unavailable. There have also been numerous occasions before this where no warning has come on, but the steering wheel has a bad vibration while driving |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 21, 2022 |
| State | TX |
| Description | 2/18/2022, I was driving down bethany and 75 in allen, texas when my vehicle made a sputtering noise then the gears went out. Could not engage the gears to drive or reverse. I coasted the vehicle to the church parking lot where I sat for 6 hours waiting on a tow truck. When tow arrived, vehicle's brake and parking break had to be pushed down to allow vehicle to go into neutral. Vehicle would turn on, but the ac/heating system did not work, radio was shorting out and vehicle remained locked in park. Check engine light came on after the sputtering and did not turn off. Vehicle was serviced the previous week at dodge city mckinney with no reported issues of this caliber. Per dealership, codes are showing issues with the transmission and engine. Vehicle only has 9347 miles and if I had been on a major highway, I could have been severally injured when the vehicle stopped. Dealership, made no attempt to review the issue upon its arrival. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Feb 19, 2022 |
| State | TX |
| Description | Last night, my brand new car (jeep grand cherokee l limited) tried to kill me. Driving down 1187 going 40 miles an hour, it came to a dead stop, put itself in park and would not crank or start back up. All I could hear in the panic was screeching tires from cars trying not to hit me. The seatbelt also did not stop me and I was thrown into the steering wheel. My car has less than 900 miles on it. After a panic attack of epic proportions and a sleepless night, I immediately drove it to the dealership today and of course they can find nothing wrong with it. They are going to keep it a few days to double check a few things, but to say I will no longer be able to drive this car without severe anxiety is an understatement. It has less than 1000 miles on it and I haven't even made my first payment. Trading it in, I will automatically lose 00. If I don't trade it in, I don't think I would ever be able to get over the anxiety of driving it. Talk about a lose/lose situation. All I could think about is if I had been going faster and there had been more traffic, I could have killed someone including myself. Thank you to the kind salesman who, when I pulled up this morning, said "I love your car" and I proceeded to break down crying and hand him the keys and say you can keep it. He was so helpful in calming me and getting it checked out right away. I've owned it 21 days exactly. Honestly I am not sure I want to take the chance of it happening again. |
| Category | Electrical System, Lane Departure: Blind Spot Detection, Steering |
| Date | Feb 19, 2022 |
| State | WI |
| Description | Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway. |
| Category | Steering |
| Date | Feb 18, 2022 |
| State | OH |
| Description | Power steering is intermittently unavailable |
| Category | Steering |
| Date | Feb 17, 2022 |
| State | IL |
| Description | Power steering not available. Steering became manual |
| Category | Electrical System, Steering, Unknown Or Other |
| Date | Feb 15, 2022 |
| State | OR |
| Description | Driving on a highway when I got multiole error messages on my dash informing me that my power steering was unavailable, blind spot was unavailable, aeb was unavailable, acc was unavailable, as well as active lane management was unavailable- and to service these immediately. My dash continued to beep and filter through these error messages for the remainder of my drive. During this, none of these features were working- as well as my power steering not working. This is the second time this has happened. Both times at highway speeds. Appointment has been made at dealership to have it looked at. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Feb 15, 2022 |
| State | KY |
| Description | Purchased new 2021 jeep grand cherokee l overland in december 2021. The suv has 2900 miles on it. Since purchase, the auto park engages at random moments most recently today when pulling out of drive thru lane. I began to drive the jeep forward and it locked up and engaged park brake. This has happened on numerous occasions. I went to get in the jeep a few days ago. Started the engine and the brake engaged itself before even putting the vehicle in reverse. The touch screen in the dash that controls all functions of the suv including radio, car play, heat/cooling, vehicle settings will randomly shut off and go black while traveling. While using the paired phone setting when making a call, the speakers produce a swishing/scrubbing sound that will not stop while the call is in session. New today, the windshield washer fluid light is on and the fluid is full. Due to "staffing shortages," can't get the jeep into the local dealer until march 11th to be examined. Such a joke for a k vehicle. |
| Category | Steering |
| Date | Feb 15, 2022 |
| State | NY |
| Description | On several occasions, the vehicle lost power steering, making it difficult to maintain control. |
| Category | Visibility:windshield |
| Date | Feb 14, 2022 |
| State | TN |
| Description | The contact and wife own a 2021 jeep grand cherokee. While at work, the contact's wife discovered that a vertical crack had formed on the bottom passenger's side windshield without incident. The contact stated that the crack obstructed his and his wife's vision while driving. The contact's wife called an independent mechanic and a dealer and both informed her that they could not replace or program the windshield. She was then referred to another independent mechanic through the insurance provider who informed her that they could program the windshield; however, the replacement windshield for her model vehicle had not yet been released. The manufacturer was not notified of the failure. The failure mileage was approximately 2,000. |
| Category | Service Brakes |
| Date | Feb 11, 2022 |
| State | VT |
| Description | At a red light the auto start/stops shuts engine off and the emergency brake engages. It's done this multiple times. |
| Category | Steering |
| Date | Feb 09, 2022 |
| State | IL |
| Description | The power steering while driving turns off sporadically. You need to power off and power on the car to get it to come back. This is a safety issue for people that are not strong enough to handle a car without power steering. Jeep is stating there will be a module update sometime in the 1st qtr and not sure when that will be. They are also saying 1st qtr could mean end of may as they are on a different quarterly calendar. |
| Category | Lane Departure: Assist, Steering |
| Date | Feb 07, 2022 |
| State | GA |
| Description | Occasionally start car and receive alert on dash stating the electronic power steering is unavailable and that lane management is unavailable. Vehicle has already been to dealership for another recall but it appears that the current issue still remains. |
| Category | Steering |
| Date | Feb 07, 2022 |
| State | MI |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? The power steering system light has came on several times randomly since vehicle was purchased in november. How was your safety or the safety of others put at risk? My families safety is at risk due to the loss of power steering and leaving us stranded unless we choose to drive the vehicle with the power steering light on. This is extremely unsafe for not only us but others on the road if we were to lose power steering causing an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? It has been in for service once so far to determine the cause. The dealer did a software update but we are still experiencing the loss of power steering. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No it has not. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes the service power steering light was illuminated on the dash when the power steering went out. Problem first appeared in january 2022. |
| Category | Electrical System, Exterior Lighting, Power Train |
| Date | Feb 06, 2022 |
| State | NY |
| Description | Vechicle was purchased on 11/6/21 att smithhaven jeep in nys. The next day I noticed substansial condensation in both the head lights and rear brake lights. I took the vechicle to the dealer right away and they stated "its normal and it will go away", that being said I still have this issue and it has not been resolved. On approx 12/13/21 the vechicle's radio froze and I was unable to use it for several days. A message prompted me to call sirius xm radio, however they stated it was a vechicle issue and not a satelite radio issue. I looked up online and found how to hard reset radio and I have to do that occasionally to clear the unresponsive radio. The most recent issue was a complete trasmission failure on 2/1/22. While attempting to move vechicle the transmission would not go forward past the 1st gear and would not go into reverse nearly causing a major accident. Dealer is not privy to this issue and does not have an eta for repair. Jeep corprate has been contacted with no resolution. This was a major mechanical malfunction and the vechile is only 3 months old with 2,300 miles. I am unable to upload pictures or videos however I have them to submit if needed. |
| Category | Lane Departure: Assist, Steering |
| Date | Feb 05, 2022 |
| State | MA |
| Description | Came out from an event with my family, tried to start my car. Wouldn't start. When it did start a bunch of lights same came on. Power steering unavailable, as well as active lane assist needs service. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Warning, Steering |
| Date | Feb 03, 2022 |
| State | NY |
| Description | The power steering icon lit up on the dash saying to bring it in for service. Tbe steering felt labored. The vehicle had under 2000 miles on it. After driving around for about 30 mins and then turning it off and going into a store I css as me out turned in the vehicle and all was fine again. The lane departure icon also said it was unavailable. This seems to happen when the temperature is cold outside. There was also a yellow icon that looked like a car crash that lit up on another night and said to bring in for service emergency braking was unavailable. These is quite unnerving gvyo happen in a brand new vehicle. I have read of many others having similar issues with their grand cherokee l |
| Category | Lane Departure: Assist, Lane Departure: Warning, Steering |
| Date | Feb 03, 2022 |
| State | NY |
| Description | When I turn on my vehicle, the error message power steering unavailable will come on. Once the error message occurs, I can barely turn the steering wheel when I am driving my car. Most times after my car has sat (while I am work), the message will clear and power steering will be available again. On average this has been occurring every other day. The jeep dealership where I bought my car has deemed it undrivable and taken it off the road until the problem has been corrected. Also when this light comes on, the active lane management warning light will come on and doesn't work either. |
| Category | Electrical System, Steering |
| Date | Feb 01, 2022 |
| State | IL |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that while driving at 25 mph, the "power steering unavailable, service required," appeared on the instrument panel. As she began to drive to the dealer, the "active lane management unavailable, service required" warning also appeared on the instrument panel. Once at the dealer, she was informed that a software update would be performed on the vehicle. Five days later, the "service four-wheel drive" warning message was illuminated on the instrument panel. The vehicle was taken back to the dealer where the computer module was reset; however, the failure returned, and the vehicle was taken back to the dealer. A service tech informed the contact that he had been instructed to reset the computer module and that he knew that the reset would not correct the failure. The manufacturer had been notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 2,623. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jan 31, 2022 |
| State | NJ |
| Description | I purchased this car on 1/12/2022. It immediately began to have issues, first a coolant leak and then a check engine light. I have been told the check engine light is related to rfh codes for passive entry and chrysler cannot provide a a date for the software update . I am forced to forced to drive a brand new vehicle with a check engine light on, not knowing if it's safe. I feel this is unacceptable, I see many stories of the same vehicle just shutting down while driving. |
| Category | Steering |
| Date | Jan 31, 2022 |
| State | NY |
| Description | Starting in december of 2021 I had no power steering. It went out and the light came on in the dashboard. Then again january 6th it happened again while driving my daughter to school. At this point it's the second time and I realize it's an issue. I brought it to dealership. They ran codes couldn't find anything. Said next time it happens to bring it right in when the light is on. It's very intermittent. It randomly will have no power steering. So fast forward to a week later, jan 16th it went out again. I immediately drove it to the dealership in the middle of a snowstorm ( with no power steering) they ran the codes and I showed them a pic of my dashboard. Said the 4 codes that popped up have no update or fix. I have had a loaner car since. It's 1/31/2022 at this point. It's been 2 weeks. They are telling me an update should be coming. So I am paying for a vehicle that is unsafe to drive and I don't even have. Also an issue that has no fix! I can not drive a half an hour back and forth to work and back and forth to my daughters school and have no power steering. This vehicle is unsafe to drive!!! Dealership doesn't seem to have a fix either. Each week they say an update is coming only to call a week later with the news there is no update. Meanwhile my brand new car is just sitting at the dealership in the parking lot. Same car that I'm paying on each month. That is too dangerous to drive. |
| Category | Lane Departure: Assist, Lane Departure: Warning, Steering |
| Date | Jan 30, 2022 |
| State | SC |
| Description | The power steering is failing randomly on this new car with only about 8,000 miles. It mostly happens when it is colder and first thing in the morning. A message appears that says power steering unavailable, service required. It also gives another error message that the lane departure assistance is not available, service required. I took the dealership, they claimed to fix it, and the next day, it had the same issue. They now have it and claim that only a software update can fix it. When the power steering is in a failed state the vehicle is harder to drive and does not have the lane assistance available. |
| Category | Steering |
| Date | Jan 29, 2022 |
| State | MD |
| Description | On 1/28 my 2021 grand cherokee l with 658 miles suddenly did not have power steering. Leading up to this event, I warmed the car up for 10 minutes, then drove 1. 5 miles to a nearby store without incident. Upon returning to the car, as I backed out of the parking spot, I noticed the power steering icon was lit on the dash and a warning message appeared saying power steering unavailable service required. I drove the 1. 5 miles back home, parked the car, turned off the engine, let it sit for 5 minutes, then restarted the car and the same light and message appeared. The steering was difficult to manage, but fortunately I didn't need to drive very far and since I recognized the power steering was out, I was able to prepare for turns in advance. This could be a fatal flaw in the vehicle if driven at high speeds or if it were to happen unexpectedly while driving. On 1/29 I called the local dealer service department and scheduled an appointment for the first available time which is monday 1/31. Upon starting the car this morning of 1/29, the light and message did not appear. I did not attempt to drive it. Upon reading jeep forum threads, there are many other reports of the same problem. Jeep needs to quickly determine the cause of the issue and determine a sustainable resolution. |
| Category | Electrical System:12v/24v/48v Battery |
| Date | Jan 28, 2022 |
| State | IL |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that after parking the vehicle for more than 24 hours, the vehicle would not start up. The contact stated that the battery was constantly being drained. The contact was only able to start the vehicle in the morning after connecting a 1-amp charger to the battery. The contact stated that he contacted the dealer and it was suggested that the battery be replaced. The contact stated that the battery was replaced twice however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 11,000. |
| Category | Lane Departure: Warning, Steering |
| Date | Jan 28, 2022 |
| State | CA |
| Description | Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep grand cherokee l limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to drive the car but steering felt very "heavy". I've only had the car for 2 months. |
| Category | Steering |
| Date | Jan 28, 2022 |
| State | TX |
| Description | Upon starting my vehicle in the morning (4200 miles on odometer) the power steering warning indicator came on. I noticed the icon after attempting to back out of my garage and the steering wheel felt hard to turn. With the vehicle being hard to turn, this put myself and child at risk if I continued to drive. I drove my child to school and returned the vehicle to my garage. Approximately 2 hours later, I attempted to start my vehicle and the power steering warning light did not come back on. |
| Category | Lane Departure: Assist, Steering |
| Date | Jan 26, 2022 |
| State | WV |
| Description | At 1321 miles power steering went unavailable while driving, restarted car and it was still unavailable. Car now has 1700 miles and have had the issue 7 times. Dealer can not get me in until feb 15th, 2021. Which is unexceptionable. With no power steering other safety features are unavailable, like cruise control, lane senors and other. I'm making this claim hoping for a full recall on this issue. Many others having the same problem. |
| Category | Back Over Prevention: Warnings, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Jan 19, 2022 |
| State | WA |
| Description | The automatic braking system/parking collision system on our vehicle regularly causes it to slam on the brakes when the vehicle is in reverse, despite there not being any objects anywhere close to the vehicle. We have had this occur when we are trying to get out of oncoming traffic into a parking space, move out of the way of oncoming traffic into a driveway or parking garage, and when trying to back the car out of oncoming traffic to avoid a collision. This problem has been inspected by, and reproduced by, the dealer (dishman jeep in spokane, wa). No other individuals have inspected the components causing this issue. There were no other warnings or symptoms of the problem before they appeared--just the slamming on of the brakes in reverse accompanied by a loud noise and message on the dash about potential collision, despite there being no objects or people anywhere close by. |
| Category | Lane Departure: Assist, Steering |
| Date | Jan 19, 2022 |
| State | IN |
| Description | What component failed: power steering & lane management. When component failed: 01/19/2022 at approx. 6:45am car available for inspection?: yes details: while driving from home to work this morning, the instrument cluster displayed an error message "power steering unavailable service required" and a red warning light with a steering wheel and exclamation mark above it. I was traveling at approx. 55mph on the interstate. Because the power steering failed, the active lane management features also malfunctioned. Safety impact: I was driving on the interstate at a high speed. Fortunately I was on a straight-away and had time to react for an upcoming turn/bend in the highway. Loss of power steering made it difficult to change lanes, merge, and make turns. This decreased safety by making it more difficult to control the vehicle. The lane management feature also malfunctioned and decreased safety. This features warns me if the car is crossing into another lane and also provides steering assistance to course correct when the driver doesn't respond fast enough. Because power steering and lane management failed, I had difficulty turning the vehicle and maintaining safe position in my lane, especially on curvy and high-speed roads. Inspection/reproduction of issue: the vehicle is currently at the dealer where it was purchased for inspection by the service dept. This issue has not been reproduced on this particular vehicle. However, this issue was confirmed and reproduced on another grand cherokee l I purchased in november 2021. The current vehicle I am reporting the issue for is a replacement car because the vehicle purchased in november 2021 also had the same issue with the power steering, lane departure and lane management. |
| Category | Lane Departure: Warning, Steering |
| Date | Jan 19, 2022 |
| State | IA |
| Description | My power steering doesn't work. It happens when immediately turning the vehicle on. It makes it very difficult to turn the wheel when driving. I have tried to turn the vehicle off then restart but it stays on. The power steering light turns on and off as it pleases throughout the days/weeks. The vehicle has been inspected three times by the certified dealership. It first appeared in november 2021. Lane departure warning light comes in periodically causing the feature to not work. |
| Category | Unknown Or Other |
| Date | Jan 19, 2022 |
| State | FL |
| Description | The vehicle has uconnect system with bluetooth, wifi, apple car play etc. The incoming volume on the connected device is always (let me repeat that with emphasis) always at maximum. An incoming call literally blows you to the back seat with its volume. I have set it, saved it, set it again, saved it again…. To no avail. At one point I was on a crowded interstate surrounded by traffic and the call nearly caused a crash. I have also researched this issue online, and I see hundreds upon hundreds of posts with the exact same complaint. And, before you can ask the question: yes I have tried all of those solutions, and absolutely none of them work. All of the online posts concern different chrysler/jeep/dodge vehicles with uconnect systems. They all exhibit this issue. This one failure alone is enough to make the vehicle too dangerous for the road. It is so dangerous, that I am also filing a complaint with the nhtsa. From the online posts and my conversations with a local dealer, it is apparent that this is something chrysler/jeep has no interest in fixing. Perhaps a formal intervention from a regulatory agency is what's required. It seems to affect many different models, so this jeep is not an isolated incident. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Jan 10, 2022 |
| State | NM |
| Description | I took my vehicle in for a recall on saturday. I left with the auto start stop warning light on. They said the cable was fried and part was on back order, otherwise it was fully drivable. I started it for this first time since saturday on monday morning. I began to drive and the aeb immediately slammed on. Every warning light started to flash. Including the hazards. I had to unload my kids through the driver side, as the other doors wouldn't open from inside or outside. The locks nor the windows would roll down. On the suspension it said to turn the engine on, however the engine was on. |
| Category | Engine, Power Train |
| Date | Jan 04, 2022 |
| State | NJ |
| Description | My wife was driving. Suv was doing about 50 mph on highway. With left hand she hit the paddle shifter on the steering wheel. Suv went from auto trans mode to lower gear manual mode. Engine jump up in rpms, had to pull off road, stop car, restart car to get back into auto trans driving. This 2021 grand cherokee l has no way to disable the paddle shifters if you do not want to use them. This driving change can happen anytime, local or highway driving. You need to have them come up with software fix to disable paddle shifters. |
| Category | Power Train |
| Date | Dec 31, 2021 |
| State | TX |
| Description | Front drive shaft broke off vehicle while driving at 45 mph and lost control of vehicle. Vehicle is available for inspection. The vehicle lost control and almost flipped over when the drive shaft broke off. Problem was confirmed by dealer. Manufacturer has not inspected vehicle they had the dealer send pictures. No warning lights appear on dash before or after the incident. |
| Category | Power Train, Service Brakes |
| Date | Dec 28, 2021 |
| State | MI |
| Description | Vehicle was in park on the drive way and rolled backwards about 20 feet before coming to a stop. Video from ring camera is available in the link below. Https://photos. App. Goo. Gl/qjvpbfn47gbhqla37 |
| Category | Electrical System, Lane Departure: Blind Spot Detection, Visibility/wiper |
| Date | Dec 23, 2021 |
| State | WA |
| Description | -the new 2021 jeep grand cherokee l-limited was made to be a third, row off-road, all weather driven vehicle. #1: the front windshield is flush with the front pillars. This causes accumulated snow or off-road dirt to easily be pushed to the driver side window (with no way to wash off) and blocking the driver's side mirror. This makes it impossible to to use the blind spot light on the side mirror. In my case, I had audio alarm turned off as not to wake the kids while driving across the country. So I had a couple of near misses until I was able to stop, clean the driver's window and turn the blind spot alarm back on. This is not a big deal if driving in clear rain, just not off-road or snow. It's available for inspection whenever needed. -our safety was placed at risk by creating a blind spot, making my driver's side mirror and sensor obsolete. This created me nearly striking the cars beside me. -I just returned from the dealership(puyallup-larsen jeep)an hour ago and the staff admitted it was a flaw. They actually recommend I go buy some aftermarket window lip, that does not exist. It was disgraceful to say the least for them to admit a flaw and suggest I fix it on my own, after having my car for 8 hours and it having 3500 miles on it. -no warning lights other than the blind spot sensors activating that I could be sure was activated or not. #2: the third row seat over heated the phone charging cord, causing light cabin smoke and burning a slight hole in the gym bag. My 7 y/o twins were woken up and advised me she think she smelled smoke. I figured it was nothing, it a brand new vehicle. She said “something is burning dadâ€. I turned the cabin light on as my 14 y/o said she now smelled something in the second row. I saw a light fog and immediately pulled over, ran to the back and yanked out the cord out of the car. The cord was overheated to my touch. The cord had burned the plastic bag the happy meal toy was inside. Available for inspection whenever. |
| Category | Electrical System, Lane Departure: Warning |
| Date | Dec 20, 2021 |
| State | IN |
| Description | Vehicle locks are not working safely. When locking doors on the vehicle the doors are easily opened when you pull the handle while sitting in the vehicle. All doors will open which is very dangerous especially since my grandkids sit in the back and can open the doors while the vehicle is in motion. I have a video showing the doors locked and I am able to open the doors when the vehicle is driving down the road. |
| Category | Electrical System, Power Train, Steering |
| Date | Dec 18, 2021 |
| State | OH |
| Description | Second incident in less than 2 months on grand cherokee l that has 2k miles. Vehicle experienced limp mode when stabilizer system malfunctioned when going 45mph. Began to stall and lost acceleration. Gas pedal was unresponsive. Second incident (~500 miles later) power steering failure. Could not get vehicle out of garage. Luckily this malfunction did not occur on the highway. Was able to get it to dealer the next day and they fixed with software updates for only the effected power steering module. What other updates are needed and what happens if the braking system is next? I have lost all faith in jeep's ability to design a safe and reliable vehicle for my wife and 2 kids. My wife has anxiety driving her own car as well. The roll out of the l and grand wagoneer may be coming with potentially fatal flaws. |
| Category | Steering |
| Date | Dec 17, 2021 |
| State | IL |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while driving at various speeds, the steering wheel was difficult to turn. The contact drove the vehicle to the residence, restarted the vehicle after waiting approximately one hour and functionality was restored. The contact stated that the power steering warning message was illuminated. The vehicle was towed to a local dealer but was not diagnosed. The failure persisted. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 27,000. |
| Category | Structure:body |
| Date | Dec 08, 2021 |
| State | NC |
| Description | When driving at highway speeds, the front hood flutters up and down really fast, which is a huge distraction as it draws the drivers attention and when the sunlight hits it just right, it causes a flashing beam of light like a strobe effect in the drivers eyes. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Dec 06, 2021 |
| State | DE |
| Description | Vehicle was left at dealer on 12/3 to address the infotainment screen gltiching and turning off and to address a recall. The dealer performed a software update and addressed the recall. I picked vehicle up on saturday, 12/4. The infotainment screen flashed off again and I noticed the transmission shutters and bangs during a downshift and when I lift off the gas pedal. It was observed on sunday, 12/5 that the nightvision images freezes and glitches while using. |
| Category | Power Train |
| Date | Nov 30, 2021 |
| State | NY |
| Description | Rough shifts from 1st gear to 2nd gear. When making a a full stop transmission does hard kick. |
| Category | Steering |
| Date | Nov 30, 2021 |
| State | NY |
| Description | When weather is 50f power steering light turn on, no power steering is available. |
| Category | Unknown Or Other |
| Date | Nov 30, 2021 |
| State | WI |
| Description | While on the freeway, the left speakers went out and then the car slow down and would not accelerate. The car was able to roll to the emergency lane. The safety of myself and my son were at risk due to being on the freeway and the car slowed down without warning. Cars were blowing their horns. Also, the main screen which houses the back up camera and gps is not functioning. This issue was brought to the attention of the jeep dealer about 2 weeks ago. I was informed that a part is needed. The part is expected around the 15th which is an inconvenience and safety concern.. |
| Category | Electrical System, Service Brakes, Steering |
| Date | Nov 26, 2021 |
| State | NY |
| Description | The car lost communication with the body control module causing multiple features to malfunction, including power steering, while we were on the road. It's a 2021 vehicle that we leased only 29 days prior to the incident. Yes, with multiple important features malfunctioning at once, we were at risk. Fortunately, we were not on a highway or driving in inclement weather or this would have been even more dangerous. The problem has been confirmed by the dealer. The vehicle was inspected by the dealer after the incident. There were no prior warning signs and the problems came about rapidly. |
| Category | Electrical System, Steering, Suspension |
| Date | Nov 24, 2021 |
| State | DE |
| Description | On 11/11/21 I started vehicle and placed in drive to pull out of driveway. Upon moving the steering wheel became locked and would not allow me to steer. The “service active dampening system “ warning came on along with “service power steeringâ€. I was able to put vehicle in reverse and back into driveway but the steering was still not functioning. After vehicle sat off for few minutes I restarted and appeared fine but check engine light came on. I took to dealer the same day. After 3 days they could only determine that the computer had shut down. No other explanation or resolution except that if happens again to have it towed there. What if this were to happen while driving at highway speed? |
| Category | Air Bags |
| Date | Nov 14, 2021 |
| State | NY |
| Description | This vehicle has been involved in two significant front end accidents and a rear end accident and the airbags have failed to deploy on impact during all three accidents. Direct damage occurred to the bumpers of the vehicles during all three incidents as well. |
| Category | Exterior Lighting |
| Date | Nov 12, 2021 |
| State | CA |
| Description | The high beams do not light when turned on by pushing the left stalk forward. They do function if the left stalk is pulled back. But after about a minute they turn off again. I experienced this on a dark highway with no traffic or other lighting outside. |
| Category | Electrical System, Power Train, Unknown Or Other |
| Date | Nov 11, 2021 |
| State | NY |
| Description | During the first 3,000 miles of owning the vehicle, on 3 separate occasions, the vehicle has failed to shift from first to second gear, appearing to get stuck in neutral. Because this is occurring when the vehicle is first beginning to accelerate this is happening when entering intersections, changing lanes, and crossing lanes causing the vehicle to rev while either coasting (due to the positive motion prior to shifting) or sit motionless when on-coming traffic is approaching. The only way to get the vehicle back in motion is to completely stop the vehicle (irrespective of the dangerous location) put the vehicle in park, then back in drive, and try accelerating again in hopes that the vehicle will shift on a second attempt. One one of the three occasions so far, this occurred while exiting a parking lot but before entering a changing lane on a busy street. On another occasion it caused me to get stuck on a blind curve. The issue occurs intermittently and to date I have not been able to get the dealer to remedy the issue. Their text msg response at transittowne jeep chrysler dodge ram in elma, new york, is that ".. There is no codes in the system and there is no updates available for the software. There is nothing to diagnose if there is no code and everything checks out in the system. ... The jeep does have an 8 speed transmission that is all electronically controlled and it can take some getting used to." this is the response I received after dropping the vehicle off at 10 a. M. And receiving a call the same day that my car is ready to be picked up at exactly 1:03 p. M. (which included the time to perform an oil change, tire rotation, resolve a missing trim issue, and investigate an issue with the tailgate). The only warning was the beep that goes off when the car is in close proximity of an impact (due to the other cars approaching as I try to get the back in motion) but the warning is useless until I can get the car back in motion to avoid an impact. |
| Category | Electrical System, Steering, Unknown Or Other |
| Date | Nov 08, 2021 |
| State | FL |
| Description | After first rain back floorboards we're soaked and now there is a mildew smell. Car does not drive correctly when excelling, and electronics are working sometimes and not others. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Nov 04, 2021 |
| State | NY |
| Description | Ok the brake make nose the front and off the jeep rockledge like the control arm is bad the fuse box in the engine room was replaced I here a rocketing sound on the right side off the front end off this not |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Oct 29, 2021 |
| State | OH |
| Description | Vehicle was purchased last month. Grand cherokee l altitude. Has |
| Category | Service Brakes |
| Date | Oct 25, 2021 |
| State | NJ |
| Description | While driving, failure of breaks. White smoke billowing out of engine compartment limiting visibility. Smoke worsens with pumping break, appears to be burning break fluid. Requires parking brake to stop. |
| Category | Electrical System |
| Date | Oct 20, 2021 |
| State | NC |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that while operating the vehicle, the “call sos†feature failed and was nonfunctional. The message "sos call unavailable" was displayed. Also, while operating the vehicle, the left and right turn signals intermittently failed, and the message left/right turn signal error was displayed. The vehicle was taken to the dealer who was unable to duplicate the failure and no service was performed. The failure mileage was 800. |
| Category | Back Over Prevention: Camera System, Unknown Or Other |
| Date | Oct 19, 2021 |
| State | UT |
| Description | Ongoing software issues. The gauge cluster screen continues to glitch. Turning bright green or red/green vertical lines. Rpm and mph are still visibility but you lose all other functionality. Navigation on gauge cluster screen will get stuck in a loop, or flat out will not work/load. A few occasions have said the option is not available. Main console screen/system will randomly turn off and restart while driving. Bluetooth won't hold a steady connection, kicks off randomly. Also, connection will create a clicking noise at times. Only way to stop it is to disconnect the device, turn off the car and reconnect to bluetooth. Emergency call error notice when turning on vehicle. Approach lights randomly turn on/off when car is parked and keys are no where close to proximity. False warning lights pop up at night, flashing a red dog. Overall software system is very slow and unresponsive. I've taken the car into the shop to have them preform the “software recall†two times at separate dealership. Nothing has been fixed. I then allowed the dealership to keep my car for a week to troubleshoot. They claimed the problem had been fixed but I'm still experiencing issues. Took my car to the dealership 2 days after I picked it up, same issues. They were coming up on close and didn't want to deal with the issue. The next morning the software bugged out again, took it back to the dealership and their “fix†was to factory reset the vehicle. I've been to the dealership a total of 4 times for this issue with no resolution. Jeep is unresponsive and does not care to fix the issues. |
| Category | Electrical System |
| Date | Oct 19, 2021 |
| State | MA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while driving 35 mph, the contact noticed several unknown warning lights illuminated. The contact stated that the vehicle lost motive power and stalled. The contact attempted to restart the vehicle however, the vehicle would not restart. The contact had the vehicle towed to a local dealer who diagnosed that an electrical module had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000. |
| Category | Engine |
| Date | Oct 18, 2021 |
| State | MI |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that while at a stop sign or light the start-stop function engaged. The vehicle was randomly turned off. The start and stop function indicators are active and the hood is open. The vehicle was taken to the local dealer where the vehicle was driven for three weeks however, they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated the failure recurred. The manufacturer was not notified the failure mileage was approximately 200. Consumer stated the vehicle is was unable to be fixed after several attempts of being in the shop 6 wks. |
| Category | Unknown Or Other |
| Date | Oct 18, 2021 |
| State | NY |
| Description | Sunroof shattered |
| Category | Engine, Seats |
| Date | Oct 13, 2021 |
| State | NY |
| Description | While I was driving on slow moving traffic the engine was shut off, I select gear position to park and start the engine, that works but it happens few times,. Front passenger seat not align properly |
| Category | Power Train |
| Date | Oct 13, 2021 |
| State | NH |
| Description | Car does not down shift properly from 5th to 1st gear or shifts hard into upper gears causing the car to jerk or jolt into gear. The sport mode engaged the steering becomes sloppy loose and car becomes unstable to maintain control, unless returned to auto mode. Dealership techs claim they cannot diagnose because the computer system does not show any error codes the repairs they have done are computer updates which were supposed to fix the transmission issues it did not. Fca stellantis refuses to acknowledge the problem and has told the dealerships to not pull the car in for any work unless they can show computer code failure or they will not compensate the shop for any warranty work. Jeep knows there are many issues involving this model including engine shutting down while in motion and again refuse to warn jeep owners this particular model puts them at serious risk for injuries and death if car fails while its being operated on freeways. Another major issue concerns usage of acc the car can slam on brakes inadvertently, or puts the car into neutral mode while traveling at speed limits up to 70mph. I have had my car in the shop over 6 times out of service for 18 days for the same problem, the dealers are being forced to cover up for the manufacturer for a faulty unsafe vehicle. The technicians going so far as to blame the owner for operator error, yet the problem remains. This car is a menace and should be recalled. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Oct 12, 2021 |
| State | NC |
| Description | While traveling at approximately 60 mph, the vehicles automatic braking engaged while no vehicles, people, or other items were in the vicinity of the vehicle. On a separate occasion, while traveling at approximately 20 mph, turning into a gas station, the automatic break engaged in the middle of the road. There were no other vehicles, people, or other items in the vicinity of the vehicle. |
| Category | Unknown Or Other |
| Date | Oct 12, 2021 |
| State | NH |
| Description | My partner, and I bought a brand new jeep grand cherokee l together. It was our celebration purchase to mark the start of our ability to finally blend our families and move our future forward. We bought the car because it's a 6 seater, we have four kids and the two of us. Less than two weeks into the purchase she was driving down the highway when she heard a massive explosion from above and thought that she'd been shot. She could hear the glass rain down on her so she called the police and pulled over. She then called me panicked and upset. I knew the moment that she started to explain what had happened that the sunroof had popped / shattered not being able to withstand torsion within the normal flex of a large suv roof. I'd heard about this before as I had been cautious about purchasing a larger vehicle with a panoramic sunroof. I had researched it before buying my truck. But never experienced a sunroof explosion nor knew anyone that had had it happen. Immediately after consulting with state police and dot (the searched for debris to cause the shatter and found none) we drove the vehicle immediately back to the dealership where we'd purchased the car a week or so before. Everyone at the dealership was extremely accommodating and immediately without question got us into a rental vehicle without worry of cost. Unfortunately the rental is only a five seater. That was mid august. Now in mid october we're being told by jeep that it wasn't their fault and that we should pay for this, but that they're doing us a favor by covering it under warranty. We've asked jeep to get us into a new vehicle or refund us as they're telling us it will take another 6-8 weeks for the part to get to the dealer. We've made 2 payments to a car that we don't have and about to make another. Yet jeep won't reimburse us for the inconvenience. Truthfully she or I won't ever be comfortable driving that vehicle again as we were extremely fortunate no one was hurt by shattered glass |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 08, 2021 |
| State | MD |
| Description | Purchase vehicle brand new from dealer; a whistling noise is audible from the front driver window. A rattling noise is audible from the sunroof. An error msg is visible on the infotainment screen requiring service. The front collision warning engaged driving on a sharp curve with no vehicle in view causing an unnecessary and dangerous break event. All issues, excluding the last reported to fca due to the amount of times new vehicle has been out of commission (30+ days) when purchased brand new. |
| Category | Lane Departure: Assist, Lane Departure: Warning |
| Date | Oct 06, 2021 |
| State | MO |
| Description | Lane keeping assistance fails and disengages mid trips. The vehicle is then allowed to drift to other lanes without correct or alert. |
| Category | Electrical System, Vehicle Speed Control, Visibility/wiper |
| Date | Oct 04, 2021 |
| State | PA |
| Description | Sometimes when first started and other times while driving, the main touch screen dies and certain functionality is lost though the car is still drivable. Everything controlled by the touch screen stops (radio, cameras, heating/cooling) but blinkers do not work, front wipers turn on and can't be turned off, high beams turn on and off, and cruise control turns on and off. If this happens while driving, a message saying "sos call unavailable. Please visit an authorized dealer" pops up. If it happens when the engine is first started, nothing appears on the screen. |
| Category | Electrical System, Engine |
| Date | Oct 02, 2021 |
| State | TX |
| Description | As I was driving the suv completely turnoff and would not let me turn it back on for a couple of seconds. Pulled into a parking lot and turned off again. This is very dangerous, and scary. |
| Category | Electrical System, Exterior Lighting |
| Date | Oct 01, 2021 |
| State | IN |
| Description | High beam headlights don't work when the headlight switch is in auto mode. Problem has been confirmed with bozak motors in merrillville and they advised that there is a bulletin out advising them not to attempt repair as engineers are working on issue. Further research on my own reveled that they have 3 other of the same vehicles on lot with same issue. Seems like a safety issue when driving at night down country roads |
| Category | Electrical System, Engine |
| Date | Sep 29, 2021 |
| State | FL |
| Description | Two separate incidents, my grand cherokee l has less than 100 miles on it. I pulled into a drive thru restaurant and the vehicle completely shut off, still in drive mode. Then 5 minutes later I went to pull into a parking spot, I put the vehicle in park, then it shut off again. |
| Category | Vehicle Speed Control |
| Date | Sep 14, 2021 |
| State | MI |
| Description | The accelerator throttle be became stuck in open throttle and an error message came on. I pushed the brakes it eventually stopped after like 5 seconds and slowed down when the error message came on and eventually came to a crawl, it was stuck â…˜ of the way, but if I pushed it further it would not go. It was in track mode and I was using the paddle shifters. So I pulled over, stopped, and put it in park and restarted and it was fine. There were no symptoms prior to the issue. This was the first time it happened. It has not been inspected. It is available for inspection upon request. I had two other people in the car and no cars infront of me so I was fortunate, there could have been an accident. |
| Category | Electrical System: Instrument Cluster/panel |
| Date | Aug 25, 2021 |
| State | FL |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while driving approximately 20-25 mph, the gps navigator screen inadvertently turned blank. There was no warning light illuminated. The contact stated that he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that the mechanic was unable to duplicate the failure. The contact stated that the failure had been recurring while driving. The vehicle was taken back to the dealer who informed the contact that they could not assist because there was no software update for the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 31. |
| Category | Electrical System, Engine |
| Date | Jul 30, 2021 |
| State | CA |
| Description | On 7/29/2021, approximately 2pm, driving on front hall rd. Leading to our home. Reduced speed to between 15/20 mph in order to slow down and prepare to turn right into our driveway. Suddenly, the engine shutdown. I had no brakes or power steering. The car came to a stop on its own, since nothing was working. A sign on the computer screen can on stating to put the car in park and restart the car. About an hour later I got the car to service department at I-10 jeep, ram dodge in indio ca.. Today I called to get an update on my car. They said, service was calling chrysler about the problem. They also said, one of their manager was driving a new grand cherokee l mode like mine and he had same problem with the engine shutting down. They did a computer update on his car, but it continued with engine shut down on test driving it. They advised that a factory rep. Would be at the dealership on august 2nd or 3rd to review the problem. This is a serious safety concern when the engine shuts down while moving. Luckily, I wasn't traveling at a higher speed in heavy traffic when the engine shut down occurred. My car has below 400 miles. I purchased the car on july 15, 2021. |
| Category | Power Train |
| Date | Jul 16, 2021 |
| State | CA |
| Description | On three separate occasions on the same trip, the engine simply shut off at freeway speeds, requiring me to navigate to the shoulder. This was extremely dangerous as there was no propulsion control to avoid other traffic and no warning that it would happen. This is a brand new car with under 3,000 miles. No warning lights came on and all gauges were at normal range. When placed back in park, the engine restarted. Research reveals that for many years jeep and chrysler vehicles have displayed similar problems, resulting in numerous recalls and many lemon law lawsuits. The dealer has the car and is conducting an inspection. |
| Category | Fuel/propulsion System |
| Date | Jul 14, 2021 |
| State | MD |
| Description | While driving the vehicle shuts off and you're required to stop before you can turn it back on. This has happened twice and the vehicle has less than 1000 miles currently in the shop with no estimated time of repair. |
| Category | Engine, Power Train |
| Date | Jul 06, 2021 |
| State | PA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while driving approximately 25 mph, the vehicle decelerated and stalled with the check engine warning light illuminated. The vehicle was restarted and moved to the side of the road. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the transmissions lines had detached from the transmission cooler and there was fluid leaking from the vehicle. The vehicle was repaired. The contact called another local dealer faulkner chrysler dodge jeep ram fiat (6643 carlisle pike, mechanicsburg, pa 17050, (717) 697-9448) and was informed that they were unable to service the vehicle for approximately two weeks. The manufacturer was contacted and referred the contact to the nhtsa for assistance. The approximate failure mileage was 82,060. |
| Category | Power Train, Steering |
| Date | Jul 06, 2021 |
| State | CA |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that after purchasing the vehicle from the dealer, she attempted to shift the gear selector to neutral, however, the gear shifter failed. The contact stated that the steering wheel ceased. The contact stated that there was no warning light illuminated. The vehicle was not drivable. The local dealer diagnosed the vehicle and informed the contact that the quadra drive needed to be replaced. The vehicle was repaired. The contact stated that the dealer attempted to repair the steering twelve times however, the failure persisted. The contact stated that recently the brake warning light was illuminated, and the contact was unable to turn on or turn off the vehicle. The contact took the vehicle to another local dealer glendale dodge chrysler jeep ram parts & service (glendale dodge chrysler jeep ram parts & service: (818) 242-4161) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 500. |
| Category | Electrical System, Engine |
| Date | Jun 14, 2021 |
| State | SD |
| Description | Driving jeep and engine stop, only had steering no brakes fortunately our speed was less than 10 miles per hr and we were in a parking lot. There is only about 770 miles on vehicle and we've owned the jeep 3 weeks. Our concern is what would of happen if we were in heavy traffic, it was rush hour at the time? The dealer is picking up car tomorrow but that doesn't fix our concerns! |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Jun 01, 2021 |
| State | NY |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated while driving 35 mph, the sunroof glass exploded without warning. The contact pulled over and inspected the sunroof for a possible impact point however, there was none. The vehicle was not diagnosed nor repaired. There were no injuries. An appointment was scheduled to replace the sunroof at the local dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000. |
| Category | Electrical System, Engine |
| Date | May 24, 2021 |
| State | MI |
| Description | The contact owns a 2021 jeep grand cherokee. The contact stated that whenever the heat or a/c was turned on, the cabin filter would release an unknown black substance into the air, causing his eyes to burn. The objects in the glove box were covered in an unknown black substance. The contact was concerned that the unknown substance could cause cancer and other health issues to himself and his passengers. The vehicle was taken to the dealer but the dealer informed the contact that there was nothing they could do and referred the contact to the manufacturer. The manufacturer was made aware of the failure and a case was opened. The manufacturer also referred the contact to another dealer golling chrysler dodge jeep ram of roseville (25800 gratiot ave, roseville, mi 48066) and sent a new glove box for replacement. However, the service manager of jeep ram of roseville (25800 gratiot ave, roseville, mi 48066) informed the contact that all 2021 jeep grand cherokee laredo, were manufactured that way. The glove box was not replaced. The vehicle was not repaired. The failure mileage was 210. |
| Category | Service Brakes |
| Date | Apr 27, 2021 |
| State | GA |
| Description | I was driving on the rd by 20 miles per hr when I loose all the breaks in my jeep! For some reason I press the break and he get complete to the floor and my dash start blinking was very scary I was with my daughter if I driving more faster maybe I'm not here today! I'm don't trust anymore on this car and I still pay for something the I do t feel safe |
| Category | Electrical System, Fuel/propulsion System, Steering |
| Date | Apr 25, 2021 |
| State | TX |
| Description | I was driving my new grand cherokee with 121 miles on the odometer. As I was moving forward with the vehicle in drive and was attempting to turn around to- re-enter a highway the engine stopped. I immediately put the vehicle in park and attempted to restart the vehicle numerous times with no luck. The vehicle was stuck in park with the wheels turned to the left. The rest of the electronics worked but the the vehicle locked in park it could not be moved. This represents an extreme hazard to the motoring public as if I had gone 10 feet further and the engine stalled I would have been in the middle of a busy highway. This is totally unacceptable engineering by jeep. Two towing companies attempted to unlock this vehicle from park with no success. Very hazardous and disappointing work by chrysler. |
| Category | Steering |
| Date | Mar 30, 2021 |
| State | FL |
| Description | When I shift the transfer case in to neutral, for towing behind my rv, and then put the transfer case back in to gear so I can drive the jeep the power steering is inoperable for 20-30 minutes. If I had an emergency the jeep would not be able to be driven for that time period. The local jeep dealer can not find any codes indicating a problem. I have since test driven other 2021 jeep grand cherokees and found the same problem |
| Category | Power Train |
| Date | Mar 04, 2021 |
| State | CA |
| Description | Just got a brand new 2021 jeep grand cherokee limited x for lease two days later noticed the transmission is stalling engine is stalling there is no power when I hit the gas the car doesn't go. It happened in motion on the street. |
| Category | Service Brakes, Unknown Or Other |
| Date | Feb 11, 2021 |
| State | CO |
| Description | I stopped on a slight forward facing hill, put the car into p for park so it was stationary, and turned it off. I got out, and walked around the car to open the back passenger side door to let my son out. Then after about 1 minute of being parked correctly, the car started rolling forward down the hill on its own (note that the wheels were turning so the car was not sliding). Luckily I got my son out, and then the car stopped on its own after about 30 yards (unclear if it stopped as the brakes engaged again or the hill was sot enough that it stopped on its own). This has happened twice now. Once seemed like an aberration, but twice is very scary. And the second time happened in front of a camera so we have the video available at this link - https://www. Dropbox. Com/s/clqgwlm6vc9jeg2/jeep%20roll%201. 11. 21%201130pm%20mst. Mp4? Dl=0 |
| Category | Suspension |
| Date | Dec 31, 2020 |
| State | MA |
| Description | When you go over a bump you have a loud hollow thump or bang coming from the rear suspension its not your normal noise from a bump their are 2 diffrent sounds 1 is normal the 2nd doesnt belong their. Something is loss or not sitting correctly you can even hear it louder if you sit in the back if you remove the spare tire its even louder & more distink its been to the dealer 2times now once over a week during a snow storm & when I was told they couldnt finf anything it was returnned with the same amount of miles as it went in with also with 14" of snow on the roof & the front grill was still full of snow it was never even touched |
| Category | Engine |
| Date | Dec 03, 2020 |
| State | MA |
| Description | Tl* the contact owns a 2021 jeep grand cherokee. The contact stated that while driving approximately 30-45 mph, the transmission felt as if it was slipping. There was no warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was towed to imperial cars (8-18 uxbridge rd, mendon, ma 01756; (800) 526-2886) to be diagnosed. The contact was informed of several cylinder misfires. The contact was informed that the engine needed to be replaced. The repair was still pending. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 500. |
| Category | Engine, Fuel/propulsion System |
| Date | Nov 28, 2020 |
| State | PR |
| Description | My grand cherokee high altitude 2021 start jerking during acceleration at 500 miles aprox. Then the problem was more continues and in parking or neutral the car start jerking, vibration engine and exhaust smell wear. Check engine flasing. Code p0304 was registered. |
Share your story
Does this ring a bell? Have you had a bad experience too? Sound off and share your experience with other visitors in the comment box below.
About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
See more posts from Brian Jones
After many issues with my Jeep, it currently sits inches from my house after the 4×4 didn’t work and I was sucked down hill and sled down the driveway stopping inches from my house, breaking a retaining wall.
Issues: radio and screen not working, sudden breaking, 4×4 not engaging
I purchased a brand new ( demo 9400 km) Jeep Grand Cherokee in Sept 2021.
Laredo/Altitude with upgrades .
I traded a 2017 Cherokee 3.2 litre with 140,000 km .. I had a 3.6 litre Dodge Journey R/T with 280,000 km prior to that..
I’ve had Chyrlers my entire life and figured I knew how these vehicles perform and feel.
Going to a Grand was in my mind a step up, with much of the same familiar equipment but in a newer -” box” with nice toys..Not quite as nice as the Cherokee Limited but larger .
A quicker than normal test drive due to being familiar and actually testing other Manufacturers products and not finding anything i liked ( Honda/Acura/ Toyota) but I did like a Subaru Outback recently rented for vacation.Even the Subara model lacked in the ” toy” department but i was impressed with how ” tight” the machine was .
Shortly after purchasing the Grand i decided I needed to prepare for winter by getting winter tires .
Not having driven the Grand more than 500 km i put the winters on
Problems become apparent but I can’t say if they were there prior.
The winter tires were purchased at a tire retailer and 2 of the tires went on the vehicle in reverse direction.. I noticed this because I had to stop within about a half hour of the new tires being installed due to hearing what sounded like a wheel weight come of and hit the under carriage of the vehicle.
Upon inspection I noticed the two tires installed in reverse.
Back rto the shop to re do the job.
Then constant shimmy/ vibration .
So went to dealer for a ” road force ” balance which cost $299.with the winter tires on.
This didn’t help – still constant vibration/ shimmy with high frequency but low intensity.
So winter tires come off and go back to retailer .
With the original tires ( ecopia) back on the problem was still there but less intense.
Constant high frequency vibration … can feel shake in low back, arms and even abdomen.
I drive 35,000 km highway a year – vibration throughout body and arms from driving is not desirable.
With the original Ecopia tires back on — road test drive with service rep suggested it ws just firm suspension. BUT sales manager insisted on a road force test. Another ” road force ” tire balance but offered for free now by dealer..During the test it was found that one back tire had a severe gouge in it and they replaced the tire for free .
I had planned on getting my winter tires from them now and got them installed 3 days later
I will say that even after the back tire ws changed the vibration was still noticeable and even a tad more so since the air pressure was slightly higher by about 2 lbs .
With the winter tires ( Blizzak) the road noise is substantially reduced ..( which I had not mentioned with the Ecopial
The vibration is still constant regardless of the type of pavement – smooth surface is still awful
So now after $2000 for new winter tires , rims and sensors —
I am still experiencing the worst riding vehicle I’ve had in 40 years .
Brand new 2021 Jeep Grand Cherokee
I guess I’ll be going back to dealer for a 6 time in 8 weeks.
Arguing!!
The vehicle now has 16,000 km with brand new winter tire set that I’m looking to trade in for ?
Maybe a Subaru.
I’ve never spent over $50 k for a car in my life .
Even though I could have .
I paid cash for this ( with a trade )
But this may be the last Chrsler I ever buy .
Sure there is road vibrations at times or even constant…….the vehicle feels everyone of them and transfers it to cabin
I thought maybe a motor mount or drive Shaft weight or U joint??
It’s brand new !!