Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win.
After a decade with nearly the same design, the 2022 Jeep Grand Cherokee ushered in a new fifth generation. As a two-row model, this lineup is said to be “re-engineered for the future.” However, consumer complaints are pouring in, many reporting the same issues plaguing the 2021 model. The most common of these relates to power steering failures and phantom braking.
Click on other model year to view more problems: 2018 2019 2020 2021 2023
Contents
Don’t be stuck with a lemon. You have legal rights to cash, return or buyback.
The law makes Jeep pay legal fees.
We've fixed thousands of lemon problems. Message or call 877-795-3666 today.
NHTSA Complaints for the 2022 Jeep Grand Cherokee
| Complaint Category | Number of Complaints |
|---|---|
| Steering | |
| Electrical System | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Lane Departure: Blind Spot Detection | |
| Forward Collision Avoidance: Warnings | |
| Engine | |
| Service Brakes | |
| Exterior Lighting | |
| Power Train | |
| Lane Departure: Assist |
Most Common Problems with the 2022 Jeep Grand Cherokee
Available in the U.S. since the fourth quarter of 2021, the 2022 Jeep Grand Cherokee is heralded by Jeep as being the most technologically luxurious and advanced 4×4-capable Grand Cherokee ever. This new fifth generation presents an impressive lineup that includes the new Trailhawk, said to be the ultimate 4×4 Grand Cherokee. The 4xe, which is the first electrified Grand Cherokee, has been available since early 2022. But the ever-growing volume of complaints to the National Highway Traffic Safety Administration (NHTSA) from unhappy customers highlights a host of problems.
The first complaint about a fifth-generation model was lodged with the NHTSA on February 24, 2022. Complaints have been increasing gradually ever since, and by February 8, 2023, there were 37 on file. The components and symptoms that are listed most often are steering, forward collision avoidance, electrical system, and lane departure. Others listed are exterior lighting, service brakes, engine, powertrain, airbags, seats, suspension, tires, and visibility, including cracking windshields.
There is a lot of crossover, with complaints frequently listed under 2 or 3 different headings. For instance, steering complaints, most of which concern power steering disconnect, also include other issues. These relate to forward collision avoidance, lane departure, the electrical system, brakes, and exterior lighting.
Most complaints listed as forward collision avoidance problems relate to phantom braking. This is when the automatic braking system slams on the brakes for no reason. But only 1 of the service brake complaints is listed under brakes.
2022 Grand Cherokee Recalls
There are also 6 recalls, none of which relate to the most common problems consumers are complaining about.
There is a steering-related recall, but it doesn’t have anything to do with the power steering disconnect problem. Rather, it is because of a faulty steering gear assembly. According to NHTSA Campaign Number 22V154000, the steering gear rack bar may not have been hardened sufficiently during the manufacturing process. This might allow it to bind within the steering rack. If this happens, the driver will have difficulty steering and may lose steering control. Potentially, 931 2022 Jeep Grand Cherokee and 2021-2022 Dodge Durango vehicles are affected.
Power Steering Problems
Almost all of the complaints listed as steering issues involve power steering problems. Some complaints state that drivers suddenly lose power steering, usually along with other driver-assist functions like lane assistance and forward collision control. Others say that power steering simply failed, while others refer to a power steering disconnect.
With only 173 miles on a new 2022 Grand Cherokee, an owner from Colorado went to start the SUV, and “the power steering, electronic stability control, blind spot monitoring, and lane assist lights all went on. The power steering didn’t not work and I was unable to back out of my parking space. I repeatedly turned the car on and off and the lights persisted for at least an hour. After an hour, all lights went off and I was able to drive the vehicle. This could have been extremely unsafe if this had occurred while the vehicle was in motion. This also was problematic as I was stranded in a parking lot late at night.
“I immediately took it into the dealer and they cannot reproduce the problem. I am driving a loaner as I do not feel safe in the brand-new vehicle. No warning lights came on prior to this problem appearing.”
Crash Caused by Power Steering Failure
An owner from Arizona whose 2022 Grand Cherokee had 2,700 miles on the clock in August 2022 crashed as a result of the problem. The incident started when the message “power steering unavailable, service required” was suddenly displayed. The power steering then malfunctioned, which made the steering wheel difficult to turn in either direction. The vehicle was towed to the dealer who replaced the steering rack and pinion.
After collecting the supposedly repaired vehicle, the owner was driving at about 25 mph when the power steering malfunctioned again. The driver lost control of the vehicle and crashed into a tree. During the incident, the braking system also malfunctioned and the brake pedal was hard to press down. So, the vehicle didn’t stop before crashing into the tree. The driver sustained a headache and back and shoulder pains. The front seat passenger sustained back and neck pains. The vehicle was towed away, but at the time of the complaint, the failure had not been determined.
An owner from New York had the same message 3 weeks after taking delivery of a new 2022 Grand Cherokee. The warning persisted after turning the ignition on and off several times. “When trying to maneuver the vehicle the steering was very hard, proving this was not just a false alarm. Not being able to properly steer the vehicle was an obvious risk to myself and (my) family, especially if it was to suddenly happen while driving. Because of this I promptly called the dealership tow service to bring it into the service department. It is now 6 days later and the dealer has not had a chance to look at it yet, or confirm anything about the issue with me.”
The owner did some research and tracked down numerous complaints about the same power steering issue starting from the 2021 Grand Cherokee L and with the new platform 2022 Grand Cherokee 2-row and L models. “Although this seems to be a widely known issue no recalls have been made.”
There are 59 steering-related complaints about the 2021 Grand Cherokee on the NHTSA website. Like the 2022 model, steering complaints rank highest of all components and systems. The complaints don’t often specify which Grand Cherokee models they own. All the complaints have been entered under 2021 Jeep Grand Cherokee SUV 2WD or 4WD. There are no complaints shown under 2021 Jeep Grand Cherokee L SUV 4WD or RWD.
Problems with the Automatic Braking System
Most of the complaints about forward collision avoidance describe how the automatic braking system slams on brakes for no reason. There is one, however, from an owner in Virginia who states that the vehicle suddenly “starts to speed up when it was slowing down for the traffic.” When this happens the driver has to press the brake to force a manual stop.
A typical complaint from an owner in New York states: While “driving (at) approximately 25 mph on a road with a 30 mph speed limit, cars are behind me, nobody is in front of me, the Jeep suddenly slammed on its brakes to a full stop for absolutely no reason. Cars behind me had to run off the road to avoid hitting me. Two people yelling at me out of their window.”
The one phantom braking complaint that is filed under forward collision avoidance and brakes is from an owner in Pennsylvania who sees it as an advanced brake assist/emergency assist issue. “While highway driving, during a sunny day and with no cars for at least 1 mile, the system engaged the emergency brake as if it detected an imminent accident. This was at highway speeds, so caused some commotion in the car. Once safely stopped in a rest area I turned off that system. The next day the active lane management system stated it needed service, that later went away.“ Additionally, the complaint states that when the brake pedal is depressed the pedal pulses, “leading me to believe the rotors are warped.” It was scheduled to go to the dealership the following week
Like power steering failures, phantom braking is also an issue that is a common cause of complaints about the 2021 model.
Other Brake Issues
There are 4 complaints listed as service brake problems, but only 1 is listed under this heading alone. It cannot be ignored because it is from a Michigan owner who works at a Jeep facility doing repairs.
“We notified management that someone put glue in the fitting for the left rear brake line, where it meets the soft line. The issue was never fixed and the vehicle has since been shipped. The person who fixes brakes on (the) first shift said he’s been putting glue in brake lines since day one. Management has no idea what they’re doing here and these vehicles are unsafe to be on the road.”
Electrical System Problems
While half of the electrical system problems reported to the NHTSA are linked to steering, there are also other electrical issues. For instance, an owner from California experienced electrical failure on the wiring harness. Another owner, from Puerto Rico, had an issue with a rear camera component fault. The radio doesn’t project an image when the vehicle is in reverse. The dealer hasn’t got a solution. There are also problems with key fobs.
An owner from Michigan says the Grand Cherokee stopped communicating with the key fob. “The whole car is dead because of this.” To make matters worse. The dealership wasn’t able to get the parts to repair it.
An owner from Pennsylvania also reported a key fob problem. “The key fobs do not respond at all and if you hit the start button nothing happens. I have a wife, an eight-year-old daughter and twin baby (14-month-old) sons. Now, what if we are in the car together and this happens? Now luckily both times this has happened it was in my driveway, but I cannot take the car anywhere because I cannot risk the safety of my family. This was the purpose of buying this vehicle so we could have a family vehicle that would accommodate our family, and now it is basically a brick sitting in my driveway. This is the second time this has happened in less than a month.”
An owner from Texas describes how a Grand Cherokee with only 653 miles on the clock suddenly lost motive power and decelerated while driving at about 75 mph. “Performance Limited” “Service Fuel System” and “Service Charging System” messages were displayed. The battery charging and check engine warning lights were also illuminated. The vehicle was towed to the local dealer.
Your Lemon Law Legal Rights
When problems recur in vehicles and they affect their value or impact your use of them, this could spell “lemon.” But every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners. Furthermore, the law makes Stellantis, the multi-national corporation that owns Jeep, pay the legal costs.
If you think you may have bought a lemon, contact Lemberg Law for a free assessment of the issues you are facing. We have helped thousands of lemon owners resolve their problems. All you have to do is call our Helpline or fill out a contact form.
Complaint Data
| Category | Engine, Power Train |
| Date | Mar 29, 2023 |
| State | FL |
| Description | Having less than 3k miles in the odometer, the engine started to develop valve train noise that worsens as the engine gets hotter, taken to the dealership to check on the concern plus no start, had the battery replaced after staying 3 weeks in the dealership, supposedly the noise was normal, took it to another dealership as the first one left a few things not fixed, once again I was told the noise was normal, the noise started to get louder as miles were being put on the car, people would ask if the car was a diesel powered one, even the service advisor of the dealership were the car remains asked me if the engine was diesel when she heard the noise. At idling speed the engine is not running smoothly you can hear cylinders misfiring on the exhaust, oil temp remains over 240 when driven, 245 just by pressing the gas to pass a car, oil pressure at idling speed has gone lower as time goes by reaching at times 28 psi. Noise varies when the engine switches in between 8 cyl or 4 cyl mode, in 4 cyl mode the whole car vibrates really bad and loud until you hit the gas to get the engine out of the 4 cyl mode. Service engine light came on once at idling speed when the idling speed became erratic. Engine stalled once. Car in the dealership since jan 23 2023, was called exactly one month later to pick it up as per they report everything was ok, asked to try another one with the same engine mine has so I could hear the "normal" noise, they had none to check, the shop foreman went on a test ride with me to confirm the issue and then he acknowledged that the noise was weird, so I was asked to leave it, two months already went by and so far no word on the issue, the car has not being further diagnosed by the 'engine expert" will have to go through the lemon law as they just don't say a word or give me options. Grand cherokee summit reserve 5. 7 hemi engine. As of today 3/29/2023 still not diagnosed |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Blind Spot Detection, Steering |
| Date | Mar 29, 2023 |
| State | NY |
| Description | Upon startup power steering was disabled and the console message "power steering available service required". Blind spot detection and lane departure also showed as in-op. Wheel was very hard to turn. After traveling a few hundred feet I determined that the car was not safe to drive. After two vehicle restarts the problem cleared. If this happened at speed, in traffic, a serious accident is likely. Dealership is unable to look at problem for weeks. This is a serious safety issue which requires immediate attention from nhtsa! |
| Category | Electrical System, Engine, Service Brakes |
| Date | Mar 27, 2023 |
| State | RI |
| Description | Today while driving our jeep grand cherokee. I was slowing for a stop light and a message came on saying service start/stop system. At the time I was traveling approximately 18 miles per hour. As I was slowing down I reached off approximately 5-8 mph when all of the car shifted to park. This was a very scary and dangerous incident for myself and vehicles around me. Now that I was stopped it wouldn't let me shift the vehicle back in to drive. Finally a new message appeared saying stop/start restart required. Out of frustration and trying a number of different things, we eventually shut the ignition off and restarted the car and this did allow us to put the car in gear. It was a very unnerving situation. I immediately drove the vehicle to the dealership. This is the second time it's in the shop for shifting to park on its own. After doing some research at home it appears others with the 202/2022 jeep grand cherokee l have been having similar issues. This is a very serious issue that needs fixed |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes, Vehicle Speed Control |
| Date | Mar 23, 2023 |
| State | MI |
| Description | Shortly after purchasing the vehicle I engaged the adaptive cruise control. It worked fine until such time as I attempted to pass a large vehicle such as a semi truck. When I would get along side of the truck the brakes violently slammed on without warning. The vehicle has been taken back to the selling dealer for repair and they were not able to fix it. (see uploaded repair order). I then called jeep customer care who then sent me to another dealer for a second opinion. This dealer attempted repairs twice, both without success. When I took it back again a dealership employee rode with me and took a video of what happens when passing a truck with the adaptive cruise engaged. This dealer now has it for the third time and so far the vehicle has been there for about 9 days with no indication of any progress. Even if they "fix" it I am not confident of the safety of the vehicle as it would be very easy to be hit in the rear end by a following vehicle should this happen again. |
| Category | Electrical System, Engine, Power Train |
| Date | Mar 08, 2023 |
| State | NC |
| Description | The contact owns a 2022 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The dealer was notified of the failure and a software update was performed on the vehicle. The contact stated that several months after the software update, the vehicle failed to start up after multiple attempts. The vehicle was towed to the dealer where and remained in dealer possession. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000. |
| Category | Electrical System, Exterior Lighting |
| Date | Mar 06, 2023 |
| State | WA |
| Description | Two safety related issues are present on the vehicle, confirmed by dealership, and being actioned via fca star tickets: 1) blinkers are blinking at a non-standard speed 2) side view cameras are intermittently disabling themselves, requiring dealership intervention each time service records attached |
| Category | Steering |
| Date | Mar 05, 2023 |
| State | NE |
| Description | We filled the car with gas and tried leaving the pump. Turned the car on and all the lights on the screen started blinking and said service steering. The steering wheel would not turn either way. I turned the car off and back on and it did the same thing. After a third attempt the car drove again but the check engine light remains on. This is very scary as if it happened while driving would cause a wreck. |
| Category | Unknown Or Other |
| Date | Mar 02, 2023 |
| State | TX |
| Description | The suv likes to stall or glitch out when trying to start. Won't shut off when it goes through this situation. Starter has been replaced and so has battery. Dealership still can't figure it out. Makes weird noise also that we can't pin point. Doesn't happen every start on spontaneously. |
| Category | Unknown Or Other |
| Date | Mar 01, 2023 |
| State | TX |
| Description | The rear view camera and surround camera intermittently work. It is available for inspection. This is a safety risk for myself and others when backing up the vehicle. The problem has been confirmed and reproduced by a dealer. There is no indication of the failure before it happens. |
| Category | Lane Departure: Assist, Lane Departure: Warning, Steering |
| Date | Feb 15, 2023 |
| State | OH |
| Description | I drove the car in the morning with no issues for 45 mins. Later that day I started the car and three warning messages appeared-- service power steering, active lane management unavailable service required, & rear braking assist unavailable. There were no previous warnings or messages. The car was not safe to drive because I could not turn the wheel easily at all. When I called the dealership they told me I would have to have it towed in, they had no loaner car for me and that they may be able to look at it on feb 27th! This happened on february 14th. Completely unacceptable. |
| Category | Steering |
| Date | Feb 12, 2023 |
| State | NJ |
| Description | The auto/power steering light came on upon starting engine. Driver could not move power steering and was left stranded. Nothing unusual promoted the event. Driver waited several hours and restarted with no issue. Concerns over what would happen if power steering failed while car in drive. |
| Category | Structure:body |
| Date | Feb 12, 2023 |
| State | WA |
| Description | The sunroof glass exploded during a highway drive. A sudden loud explosion sound caused a big disruption to me, the driver. The glass pieces fell inside the vehicle. No one was injured but I found several interiors places, such as console trim, seat leathers were scratch by glass pieces. There was no waning or anything abnormal. It just happened suddenly. There is no truck in front of us. Just a suv in from of us in the lane right to us. No cliff or anything that rocks can fall from. |
| Category | Visibility:windshield |
| Date | Feb 08, 2023 |
| State | IL |
| Description | The contact owns a 2022 jeep grand cherokee. The contact stated that after starting the vehicle and while the defogger was in use, the center of the front windshield cracked from the middle to the top of the windshield without an impact. No warning lights were illuminated. The contact stated that the crack on the windshield became larger. The vehicle was taken to a local dealer; however, the mechanic informed the contact that the manufacturer would not cover the front windshield replacement due to determining the crack was caused by an impact. The vehicle was not repaired. The approximate failure mileage was 5,800. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Blind Spot Detection, Steering |
| Date | Jan 31, 2023 |
| State | MI |
| Description | Power steering unavailable service required messages pops up steering becomes very tough to turn |
| Category | Electrical System, Electrical System:propulsion System:fuel Cell |
| Date | Jan 26, 2023 |
| State | TX |
| Description | The contact owns a 2022 jeep grand cherokee. The contact stated that while driving approximately 75 mph, the vehicle suddenly lost motive power and decelerated quickly. The contact was able to maneuver the vehicle onto the shoulder before the vehicle stalled and failed to restart. During the failure, the "performance limited" "service fuel system" and "service charging system" messages were displayed. The battery charging and check engine warning lights were also illuminated. The vehicle was towed to the local dealer; however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 653. |
| Category | Power Train |
| Date | Jan 25, 2023 |
| State | AZ |
| Description | The vehicle has had a transmission replaced, a transfer case replaced, and the problem still exists and is considered normal. When the vehicle is going through the gears, you hear gear-shifting noises and a shudder. |
| Category | Exterior Lighting |
| Date | Dec 07, 2022 |
| State | WA |
| Description | When making left or right turn using the turn signal, the headlight related to that turn signal goes off. This happens when the headlight control is set on "auto" for the headlight to come on at dusk. This is an extremely hazardous condition not only for on coming traffic but also for the driver because of elimination of lighted visibility to the area turning into. Jeep mechanics have repeatedly voiced excuses for a hazardous design flaw which needs to be recalled and corrected. Please please please research and take steps to remedy the issue. I'm fearful of not only receiving a ticket but also because of the hazard this condition presents. William peterson |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Steering |
| Date | Dec 07, 2022 |
| State | CO |
| Description | 2nd time in last 2 months loss of power steering and all warning lights came on dash while driving. Very difficult to steer and would have not been able to make emergency maneuver. Vehicle was in shop for 30 days for same issue and power steering component was replaced but problem occurred again. If this had occurred when making a turn I would of been unable to control vehicle |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Blind Spot Detection, Steering |
| Date | Nov 28, 2022 |
| State | FL |
| Description | Power steering failed while vehicle was operating at highway speeds. After several ignition restarts power steering was restored. Several auxiliary safety systems failed at the same time. |
| Category | Air Bags |
| Date | Nov 08, 2022 |
| State | MI |
| Description | The contact owns a 2022 jeep grand cherokee. The contact stated that while driving approximately 45 mph, the vehicle t-boned and crashed into a second vehicle causing severe damage to the front of the vehicle but the air bags did not deploy. During the crash, the contact sustained an injured back and neck which required medical assistance. A police report was filed and the vehicle was towed away. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 7,000. |
| Category | Tires:pressure Monitoring And Regulating Systems |
| Date | Oct 25, 2022 |
| State | NY |
| Description | The contact owns a 2022 jeep grand cherokee equipped with michelin tires, tire line: ltx m/s2, tire size: p265/60/r18, dot number: 1ap5e0tex0722. The contact stated that the tpms warning light illuminated showing that all the tire pressure was low and needed to be inflated to the correct air pressure. The vehicle was taken to the dealer and inflated; however, no failure was found with the tires. The failure persisted. The manufacturer was contacted and notified of the failure. The contact was advised that the tires needed to be inspected. The failure mileage was 6,000. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Assist, Service Brakes |
| Date | Oct 24, 2022 |
| State | PA |
| Description | Advanced brake assist / emergency assist issue - while highway driving, during a sunny day and with no cars for at least 1 mile the system engaged the emergency brake as if it detected an eminent accident. This was at highway speeds so caused some commotion in the car. Once safely stopped in a rest area I turned off that system. The next day the active lane management system stated it needed service, that later went away. Moreover when the brake pedal is depressed the peddle pulses, leading me to believe the rotors are warped. This suv only has 3300 miles on it. It is scheduled to go to the dealership next week |
| Category | Service Brakes |
| Date | Oct 21, 2022 |
| State | MI |
| Description | I work at the jeep facility doing repairs. We notified management that someone put glue in the fitting for the left rear brake line, where it meets the soft line. The issue was never fixed and the vehicle has since been shipped. The person who fixes brakes on first shift said he's been putting glue in brake lines since day one. Management has no idea what they're doing here and these vehicles are unsafe to be in the road. |
| Category | Electrical System, Lane Departure: Blind Spot Detection, Steering |
| Date | Oct 18, 2022 |
| State | MI |
| Description | Power steering failed while driving. Blind spot detection failed. Third electrical issue since purchased in february 2022. First issue car would not start due to key fob transmitter issue. Second issue. Car would not start due to electronic fuel injection issue. |
| Category | Power Train, Suspension |
| Date | Oct 04, 2022 |
| State | NY |
| Description | The contact owns a 2022 jeep grand cherokee. The contact stated while driving 20 mph, the vehicle was vibrating. The vehicle was taken to the dealer however, no failure was found. The contact stated that the tread on the driver's and passenger's side front tires were extremely worn. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 100. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Assist, Lane Departure: Blind Spot Detection |
| Date | Sep 14, 2022 |
| State | CO |
| Description | June 30, 2022 purchase receipt of vehicle. Did not begin using active lane management until august, approximately 800 miles on odometer. These problems came up repeatedly. 1. Yellow warning light came on: electronic stability control 2. Yellow warning light came on: electronic stability control off 3. Yellow warning light came on: service forward collision 4. Yellow warning light came on: active lane management 5. Instrument display text = active lane management (alm) unavailable service required 6. Active lane management is now intermittent 7. Instrument display text = blind spot alert off 8. When driving early morning before sunrise and going under multiple underpasses the driver instrument cluster camera came on and showed a red spot warning of obstacle under the underpass – however no obstacle was there warning lights and alarms continue to happen for the above. Fort collins jeep service technician claims the root problem is a crushed cable part number 68510744ae located in engine compartment. Dealer has my vehicle, waiting for new cable. I don't know if this is the root cause or if other things are wrong. I posted these found problems on the forum on https://www. Jeepgarage. Org other jeep grand cherokee trailhawk owner also said all those problems are happening on his identical vehicle. |
| Category | Electrical System, Lane Departure: Warning, Steering |
| Date | Sep 06, 2022 |
| State | PR |
| Description | From around 100 miles the active lane management started to fail. After few visits to dealer and attempts to calibrate front cam, problem persists, so chrysler didn't know how to fix it. After a month waiting for a “tool†to fix it, power steering disconnect. Car back to dealer to avoid a safety accident. After a month I was advised that both failures were cause by a damage rack and pinion that needs to be replaced and test to see if that's the reason for the failure as explained by the service advisor from autocentro chrysler at caguas puerto rico. Iam still waiting. |
| Category | Service Brakes, Steering |
| Date | Sep 01, 2022 |
| State | AZ |
| Description | The contact owns a 2022 jeep grand cherokee. The contact stated that while operating the vehicle, the message "power steering unavailable, service required" had suddenly displayed and the power steering malfunctioned causing the steering wheel to become difficult to turn in either direction. The vehicle was towed to the dealer who replaced the steering rack and pinion. After retrieving the vehicle the contact was driving approximately 25 mph when the same steering malfunction occurred causing the driver to lose control of the vehicle and crash into a tree. During the incident, the braking system had also malfunctioned and the brake pedal was hard to depress and the vehicle did not stop before crashing into a tree. The driver sustained a headache and back and should pains. The front seat passenger sustained back and neck pains. The cause of the failures was not yet determined. No police report was taken. The vehicle was towed away. The local dealer and manufacturer were notified of the failures. The failure mileage was 2,700. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Assist, Steering |
| Date | Aug 15, 2022 |
| State | AZ |
| Description | I was driving down the road doing about 35 mph and suddenly I lost power steering and car jerked to the right. Power steering light, forward collision control, lane assistance, traction control and blind spot warning lights all came on, and a message appeared on my dashboard to have them all serviced. I took my jeep to the dealership I purchased it at in april and they are inspecting the cause of the problem. This is the second time my lane assistance and forward collision have had issues, and the dealership was unable to find the cause the first time. This is first time for power steering, blindspot and traction control. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Aug 13, 2022 |
| State | TX |
| Description | We have a 2022 jeep grand cherokee limited. With the automatic emergency braking system turned on, the vehicle slammed the brakes in the middle of an intersection almost causing an accident. Fortunately the vehicle behind us was able to avoid a collision, but this is an unsafe setting. It has done this twice since we purchased the car in jan. Of 2022. The setting remains turned off now. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jul 28, 2022 |
| State | NY |
| Description | Driving approximately 25 mph on a road with a 30 mph speed limit, cars are behind me, nobody is in front of me, the jeep suddenly slammed on its brakes to a full stop for absolutely no reason, cars behind me had to run off the road to avoid hitting me. 2 people yelling at me out of their window. |
| Category | Engine, Forward Collision Avoidance: Adaptive Cruise Control, Power Train |
| Date | Jul 19, 2022 |
| State | VA |
| Description | This is my personal assessment: my vehicle didn't visit the dealer yet and there are no warning lights of any kind and the answer to all the above bullets is no. Two main issues, 1) intermittently, when press the gas pedal from idle stop @ traffic light, you will the engine revs but the vehicle either doesn't move or move very slow. In either case, relasing gas and pressing again remediate the situation. This occasional can produce a dangeourous situation and put lives to risk. 2) the second issue is regarding active driving assist system adas, also occasionally when the system is all green, steering wheel and all, and ahead of me there is 1/4 of a mile to red traffic light and the road is open for me. I am driving about 50 miles, now approaching the stopped traffic, and suddenly the vehicle start to speed up when it was slowing down for the traffic a moment ago. Something very unusual, I abruptly press the brake to force manual stop. The car then doesn't show this symptom for a few days but occasionally it comes back again. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes |
| Date | Jul 04, 2022 |
| State | PR |
| Description | 1. In normal driving condition suddenly apply the breakes full,putting yourself at risk if you have another vehicle that comes behind you, it will definitely hit you 2. On many occasions the anti-collision system is deactivated for no apparent reason, it is almost always in specific areas, I understand that it has to do with some wi-fi signal |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Jul 02, 2022 |
| State | CA |
| Description | See video of failure. Https://drive. Google. Com/file/d/1p0a9lzrf9qy4rl0hcocd9tyhz7survpq/view? Usp=drivesdk vehicle electrical failure on wiring harness(es). My concern is that if happened while driving it could have become very dangerous. |
| Category | Engine |
| Date | Jun 25, 2022 |
| State | WV |
| Description | Vehicle stalled while driving. |
| Category | Exterior Lighting |
| Date | Jun 17, 2022 |
| State | NY |
| Description | The adaptive high beams have stopped working on my grand jeep cherokee l. When you push the lever forward, it should engage the high beams, but it does not. The only way to use the high beams is to pull the lever back (flicker action) and hold it. This is a dangerous way to drive without having high beams. |
| Category | Electrical System, Steering |
| Date | Jun 14, 2022 |
| State | NY |
| Description | Upon starting the vehicle a steering wheel icon popped up on the dashboard warning “power steering unavailable, service required.†this was the first time I had seen this message in the 3 weeks since taking the vehicle home from the dealer. I then turned the ignition on and off a few times, but the warning persisted. When trying to maneuver the vehicle the steering was very hard, proving this was not just a false alarm. Not being able to properly steer the vehicle was an obvious risk to myself and family, especially if it was to suddenly happen while driving. Because of this I promptly called the dealership tow service to bring it into the service department. It is now 6 days later and the dealer has not had a chance to look at it yet, or confirm anything about the issue with me. From my own research I have seen numerous complaints of the same issue starting from the 2021 grand cherokee l and with the new platform 2022 grand cherokee 2 row and l models. Although this seems to be a widely known issue no recalls have been made. |
| Category | Seats |
| Date | Jun 14, 2022 |
| State | TN |
| Description | My husband heard a rattle in the back /middle of the car. He investigated the sound and found the passenger rear seat missing a bolt. The vehicle was taken to the dealer today for repair. A bolt was missing and a nut was loose. I hope it is not missing any other parts. |
| Category | Electrical System, Exterior Lighting, Steering |
| Date | Jun 01, 2022 |
| State | MI |
| Description | Had vehicle through multiple warning lights, crash protection inop, lane assist inop, abs inop, power steering inop, turn signal didnt work. This happend twice. The first time taken to shop and said it was fixed but had it less than 50 miles and same thing happened. It was going down the highway at 70mph and steering went out with no turn signals. Turned vehicle into dealership looking into vehicle buy back |
| Category | Unknown Or Other |
| Date | May 26, 2022 |
| State | WA |
| Description | 2 different times when pushing the gas pedal on my vehicle it would not accelerate. The first time was while driving then accelerating. The second time was while I was stopped at a stop light trying to take a free right from a stopped position. Both times it sounded/felt like if you pushed the gas while in neutral, but it was in drive.) the second time this occurred I was pulling out onto a busy street and was almost rear ended. This puts both me and my occupants at risk and the other cars around me. Both times I was able to get the car moving again by putting it into park then back into drive. My husband took the vehicle to the dealership today (5/26/22) and was told that they had heard of the problem but that there was no fix or recall. They offered no other advice or remedy for this unsafe situation other than to wait for a recall. |
| Category | Electrical System, Steering |
| Date | May 18, 2022 |
| State | GA |
| Description | My vehicle has had continuous electrical issues, for instance today, I could not turn off the radio, some days the left speakers do not work. The carplay and other features are intermittant. Secondly the power steering just randomly stopped working, the dealer states its the lojack, removed the lojack and now I have paid for a feature, that I no longer have, and just waiting for the next time the steering goes out, because there is no proof this is the problem. I returned my 2021 grand cherokee l and was able to retrieve the difference, and pay the difference for the 2022, assuming they had resolved the electrical problems, before producing another year. We are, or should I say we were jeep people. My husband has a 2001 jeep wrangler. I have had a jeep cherokee, multiple grand cherokees and now two grand cherokee l.... I love the vehicle but I am no feeling very confident in the safety of this vehicle. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | May 14, 2022 |
| State | SC |
| Description | While traveling on a 2 lane road with no one around the fcw system went off and emergency braked the car. No cars were anywhere to be seen. If someone had been behind me, I don't think they could have stopped. |
| Category | Steering |
| Date | May 05, 2022 |
| State | RI |
| Description | My steering wheel locking mechanism becomes undone while driving I have reached out to the dealer numerous times with no resolve. |
| Category | Lane Departure: Blind Spot Detection, Lane Departure: Warning, Steering |
| Date | May 02, 2022 |
| State | CO |
| Description | With 173 miles on the vehicle, I went to start the vehicle and the power steering, electronic stability control, blind spot monitoring, and lane assist lights all went on. The power steering did not work and I was unable to back out of my parking space. I repeatedly turned the car on and off and the lights persisted for at least an hour. After an hour, all lights went off and I was able to drive the vehicle. This could have been extremely unsafe if this had occurred while the vehicle was in motion. This also was problematic as I was stranded in a parking lot late at night. I immediately took it into the dealer and they cannot reproduce the problem and I am driving a loaner as I do not feel safe in the brand new vehicle. No warning lights came on prior to this problem appearing. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Apr 28, 2022 |
| State | CA |
| Description | The contact's girlfriend owns a 2022 jeep grand cherokee. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle experienced phantom braking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 220. |
| Category | Electrical System, Lane Departure: Blind Spot Detection, Visibility/wiper |
| Date | Mar 21, 2022 |
| State | PR |
| Description | There is an issue that according to a document that the dealer gave me and is related to rear camera component fault stored in the radio (code e b21 7a-9a) they say they have no solution to the issue. When placing the change of the vehicle in reverse, the radio does not project any image, it is a high vehicle and the visibility is somewhat poor. |
| Category | Steering |
| Date | Mar 14, 2022 |
| State | MA |
| Description | Power steering unavailable 1 week after purchase of vehicle at 380 miles. Safety hazard in driving to any location. After research, apparently this is a widespread issue with ls steering and are somehow still being sold. This is a huge safety issue and should have been address when initial complaints were brought to light immediately. I am unsure how this model is still being sold and would like to be properly be reimbursed and return of this vehicle due to the misinformation and inaccuracy in marketing and sales of this vehicle. |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 06, 2022 |
| State | PA |
| Description | I purchased the vehicle 2/12/2022, a saturday. On monday 2/14/2022 I got in the car and it would not start. I pushed the start button and nothing happened. At first I thought my key fob battery was dead but when my wife returned home we had the same issue with hers. We called the dealer and they thought it was a dead battery and sent a tow truck. The tow truck driver and myself tried to jump start the car and nothing happen. We then tried to load the car on to a flat bed but could not because the car automatically engaged the electronic parking break and would not freely move, even in neutral. Two members of the dealer's service department came down the next day and tried to jump the vehicle and also tried to supply external power to the second battery under the passenger seat. This also did nothing. Keep in mind other electronics in the vehicle like the power seat and back lift gate continued to operate. We then had the tow truck return with a different truck which had the ability to put the front wheels on a dolly and tow the vehicle to the garage. When delivered to the dealership they tested it with the same results. Fortunately, they were able to "fix" the problem at the dealership it had appeared to be a loose fuse and we had the vehicle returned the next day. However, today (3/6/2022) I got into the vehicle and it will not respond again, same issue! The key fobs do not respond at all and if you hit the start button nothing happens. I have a wife, an eight year old daughter and twin baby (14 month old) sons. Now what if we are in the car together and this happens? Now luckily both times this has happen it was in my driveway, but I cannot take the car anywhere because I cannot risk the safety of my family taking this vehicle. This was the purpose of buying this vehicle so we could have a family vehicle that would accommodate our family and now it is basically a brick sitting in my driveway. This is the second time this has happened in less than a month. |
| Category | Electrical System |
| Date | Feb 24, 2022 |
| State | MI |
| Description | The vehicle stopped communicating with the key fab. The whole car is dead because of this. I thought this was a 1 off type of thing, but I see this complaint and an article about this on the web. Waiting to see a repair from jeep but they cant get parts. Being sitting at the dealership since monday february 14. Waiting on the communications thing to fix the car. |
Share your story
Does this ring a bell? Have you had a bad experience too? Sound off and share your experience with other visitors in the comment box below.
About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
See more posts from Brian Jones
I just had my 2018 Jeep Gran Cherokee’s transmission fail at 134,000 miles. My 2012 went 275,000 miles with no issue. Now the dealership where I get my work done says it needs a new transmission, roughly $6,500 but that they can’t get a transmission until the end of March ’22. This is BS.