The Pixel Watch subreddit has been buzzing with posts and images depicting detached back panels, suggesting that this issue is not an isolated incident. The occurrence of such incidents within the first year of device ownership is particularly worrisome, as users should be covered under warranty. Although most reports indicate that Google is addressing the problem, a few individuals initially faced the prospect of a $300 repair fee. This refusal may give rise to a legal claim.
Apart from the inconvenience caused by loose back panels, there is a genuine concern about compromised water resistance. Given that Google Pixel Watches are promoted as water-resistant devices, it is essential for the adhesive used in securing the back panels to maintain the device’s integrity under various conditions. Instances of water damage resulting from detached back panels may not be entirely covered by Google’s warranty policy, leading to potential financial burdens for users.
When iFixit conducted a teardown of the Pixel Watch, they discovered that the back adhesive was a unique “liquid gasket,” unfamiliar to them. This innovative adhesive was described as tightly sealing the rear glass while being easy to remove without leaving any residue. However, the issue seems to arise from the fact that the adhesive may not be providing sufficient adhesion, leading to the detachment of back panels. This is a problem that also plagued some Fossil watches, but Fossil has acknowledged and resolved the issue in subsequent versions.
While smartphone manufacturers often strive for a fastener-free design, the Pixel Watch might benefit from a more traditional approach. One possibility is to incorporate visible screws or a threaded edge along the back cover, effectively turning it into a giant screw that securely fastens the watch body. This would provide a reliable mechanical connection, reducing the reliance on adhesive alone. Implementing such a fastening mechanism could alleviate the concerns surrounding the durability of the glue and ensure a stronger bond between the back panel and the watch body.
Addressing the glue problems with Google Pixel Watches, specifically the detachment of back panels, is crucial for Google to uphold its reputation for delivering high-quality and reliable devices. If Google is refusing repair, please give us a call right away to discuss your legal rights.
Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.
See more posts from Sergei Lemberg