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Mid-2023, Lemberg Law began investigating consumer complaints that the back windshields of 2023 Honda HR-Vs shatter and sometimes explode spontaneously. Since then, hundreds more consumers have lodged NHTSA complaints, and Lemberg Law has filed a class action lawsuit.
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Is There a Problem with the Back Windows Shattering?
Lemberg Law was alerted to the widespread problem with the back windshields of 2023 Honda Hi-Rider Revolutionary Vehicle (HR-V) last year after numerous owners of the HR-V, that Honda calls “the modern SUV” complained to the U.S. National Highway Traffic Safety Administration (NHTSA) and directly to Lemberg Law. Since then, complaints have escalated well into the hundreds, with at least one 2024 MY owner joining the fray.
NHTSA complaints are listed as visibility, visibility/wiper, unknown or other, or electrical system problems.
American Honda Motor Co., Inc. (AHM) acknowledged the problem in a message circulated to dealers on May 1, 2023. Since all communications between the manufacturer and dealerships must, by law, be shared with the NHTSA, the AHM message is on file and accessible to the public via the NHTSA website. It requests dealers to “collect specific parts from the vehicle prior to you attempting a repair of any kind.” As a “gesture of appreciation,” it offers referring technicians “a Visa gift card” for their trouble.
AHM is only interested in vehicles that meet these requirements:
The lower right corner of the rear windshield must still be “installed in the vehicle.”
The HR-V must not have been in a collision.
There should not have been any attempt to repair the HR-V.
Since this notification, the automaker has repeated the request twice, on May 15 and May 30. But the increasing volume of complaints bears testimony to the fact that these have achieved nothing.
Class Action Complaint
On October 27, 2023, Lemberg Law filed a class action complaint in the U.S. District Court Middle District of Pennsylvania. At this stage, there were more than 100 complaints. Now (mid-January 2024) there are about 400 issued to the NHTSA alone.
Issues mentioned in the document submitted to court include:
An allegation that either the materials used to make the rear windshield or the structure of the vehicle are deficient.
A statement that the rear windshields shatter for no reason, often when the HR-V is parked.
This quote: “The shattering is so powerful that startled drivers have compared it to the loud popping noise, followed by a rain of glass falling on the occupants of the vehicle, sometimes while driving at highway speeds.”
A note that Honda has refused to repair or replace these defective windshields under warranty. Instead, they require owners to pay hundreds or thousands of dollars for the repair.
The document also itemizes the many safety implications the defect poses. Furthermore, it alleges that Honda knew of and concealed the rear windshield defect together with these safety problems and associated repair costs.
The experiences of the six primary plaintiffs are described in detail.
What Does Honda Say
Issued on May 1, 2023, the AHM message is from the company’s Technical Information & Support (TIS) Group. It states that “priority/action” is required by dealerships.
It explains that AHM is searching for “2023 HR-Vs with a customer complaint of rear windshield shattering. The message states that “to better understand the cause of this condition,” AHM aims to collect “specific parts” from these vehicles before dealerships attempt any kind of repairs. As a “gesture of appreciation,” they are offering dealer technicians who identify and report HR-Vs that qualify for their investigation “a Visa gift card.”
AHM is only interested in vehicles that meet these requirements:
The lower right corner of the rear windshield must still be “installed in the vehicle.”
The HR-V must not have been in a collision.
There should not have been any attempt to repair the HR-V.
Ultimately, the bottom line is that once the issue has been reported to AHM, TIS “will provide additional information if this situation applies.” Presumably meaning if the vehicle meets the 3 qualifiers above.
What Issues are Owners Experiencing with Back Windows Shattering or Exploding?
Between March 5 and June 10, 2023, 13 2023 Honda HR-V owners complained to the NHTSA about back windows shattering and/or exploding with no warning or impact. This represents more than 68% of the total number of complaints lodged during this time. By January 15, 2024, close to 400 of a total 426 NHTSA complaints tell the same story. This represents more than 80% of the total complaints currently on file.
Examples of complaints that mention the glass exploding, rather than just shattering, include:
“There was an abnormal explosion” before the rear windshield “shattered without impact.”
“The window simply exploded seemingly spontaneously.”
The owner of an HR-V whose vehicle was parked on a “normal rainy day” states that “my back glass exploded.”
Many complaints state that they had the rear defogger/defroster on when the windshield shattered, but some specify it was off. Some mention cold or bad weather including rain. Others believe there may be a flaw in the rear defrost. However, there are also complaints that state back windows shatter on calm, sunny days and at night.
A complaint lodged in January 2024 states that an HR-V back door windshield exploded while parked outside of a restaurant. Fortunately, the owner was parked in front of a security camera and the police were able to gather the facts. They determined that “nothing external affected the vehicle, nobody was near the vehicle, and nothing hit the windshield.”
A March 14, 2023, complaint states that the HR-V was parked in a parking lot “on a partly sunny, calm, 50 degree day.” When the owner returned to the vehicle, “the rear window had shattered into smithereens with a softball sized hole in the top left quadrant. After opening and closing the front passenger door, the entire rear window collapsed.”
Dealerships Unwilling or Unable to Assist
Incidents range from dealers simply not providing assistance to dealers refusing to install new windshield glass.
One complaint states that the “back window broke while I was parked outside my house sitting inside the vehicle with the A/C off.” Insurance wouldn’t cover the damage, so the owner was forced to pay for the windshield that he sourced from Honda. Then, to make matters worse, he was forced to find someone to install it because not even the Honda dealer he bought the SUV from would do the job. He was told they only installed front windshields.
Another early complaint mentions that the dealership said, “this is a known issue,” but Honda chose “not make an public announcement regarding this.”
And yet another complaint states that after “the rear windshield had shattered without impact,” the vehicle was taken to the dealer, “but no assistance was provided.”
Of course, this all stands to reason since dealerships faced with shattered rear windshields were told not to make any kind of repairs.
Owner Calls for Recall or Warranty Coverage
In a complaint lodged with the NHTSA on June 5, 2023, the owner of a 2023 Honda HRV EX-L describes how the rear windshield shattered and exploded while parked. “There was no impact or an object hitting it. It just exploded. I strongly believe it’s a manufacturing defect which needs a recall or warranty coverage. I believe an inferior glass was used.”
When he called the collision center they “said they’ve had many incidents like that with that model. I’m really disappointed and (am) considering many options right now. When I called Honda America, they were trying to bail out. But it’s obvious that an inferior glass was used. Now, I don’t know when the next glass is going to explode. And, I don’t know when there’ll be another defect. This needs a recall and must be covered by warranty or a buy back option.”
Counting himself lucky that no-one was sitting in the back of the vehicle when the glass exploded, he states that, “There could’ve been physical injuries.” Furthermore, “Driving the car puts some fear in me psychologically because I don’t (know) when another glass (windshield) will explode.”
TV Coverage
Early January 2024, KCAL News interviewed a woman whose HR-V windshield shattered spontaneously when her infant daughter was in the back when the glass came raining down on them. She thought something had hit her vehicle, but another driver said that nothing hit it. Like all the others, she was informed that her extended warranty wouldn’t cover the damage.
That’s when she contacted KCAL News. Having owned a Honda for 18 years, and when it came to buying a new car, “I went with something I trusted, which was Honda. And now my trust is gone.”
Lemberg told the interviewer that Honda’s response to the class action lawsuit was dismissive. “They moved to dismiss. This morning they filed a motion saying there’s no cause of action.”
But, pressed by KCAL, Honda did acknowledge the volume of complaints and issued a statement that confirms some action. “Honda will be initiating a voluntary product update campaign related to this issue and is working to secure the needed replacement parts as soon as possible. We estimate that this campaign will begin in April or May,” 2024. The statement also blamed the defroster, stating that it can cause the rear glass “to weaken over time when the defroster is used.”
When asked what he thought about Honda’s statement, Lemberg’s response was: “They know there’s a problem — they sold defective cars. And they’re trying to ameliorate it now that they’ve been sued, and now that there’s been press attention to it.”
Center for Auto Safety Suggests Recall
Michael Brooks of the Center for Auto Safety told KCAL News that Honda should consider a safety recall. He also said that typically, for every complaint listed, there are five occurrences. Based on that, he believes that more than 1,000 rear windows have already shattered. Food for thought since Honda has sold over 100,000 of these vehicles.
Honda Response
The automaker told KCAL News that owners should contact their nearest authorized dealer’s Honda customer service if their window glass shatters to arrange a repair. They also agreed to fix the window of the woman who was interviewed at no cost.
“American Honda has received a limited number of reports of rear-hatch glass breaking on 2023 Honda HR-V vehicles associated with rear defroster use. Our investigation has revealed that during the assembly process for some vehicles, the sealer used to secure the rear glass may come into contact with the heating elements of the defroster, leading to a hot spot and weakening of the glass over time as the defroster is used.”
The magazine notes that Honda plans to initiate a voluntary product update campaign. This, they state “feels a little late considering Honda issued a dealer communication published by NHTSA acknowledging the problem as early as May 2023.”
About the Author:
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
2023 HRV EXL rear window shattered while driving yesterday (4/9/24), called Honda to open a case, was told nothing they can do about it since they haven’t issued a recall or opened a campaign. Then the rep proceeds to say, yes a lot of people have been calling in with the same issue. My local Honda dealer basically said wasn’t anything they could do. Something probably hit it. I requested an appt with the service manager for today. Nothing hit my windshield, I have pics as well as video.
Julissa S
Great article, Honda is really dragging this. I have been going back and forth with this issue and Honda since January 2024. Now they’re saying windshields are on back order until end of April which is absolutely ridiculous considering I can make an appointment with Safelite to have it fixed within a week. In addition, the fact that Honda Representatives don’t even know the ‘official’ cause of this defect (or at least won’t tell the consumer), just makes the situation worst and makes me feel so unsafe knowing this glass could just break all over again and then I will once again have to pay out of pocket for a windshield.
Kevin A
The rear window glass on our 2023 Honda HRV -EXL NAVI just took it upon itself to shatter. We had just returned from Tim Hortons, got out of the car and moments later sounded like a gun went off and we now have a large hole in the rear glass on the top of the left hand side. Presently waiting for a call back from the dealer. To add injury to the equation, we have been waiting for the windshield now for over 4 months that has also cracked. Seems the glass is really thin in this Model, have talked to Honda Canada and must say they have been useless. I have worked in the auto industry for over 42 years and must say not to happy with Honda at all with this model. DO THEY REALLY CARE ABOUT THEIR CUSTOMERS ANYMORE!
Mary K
12-30-2023, Back hatchback window of my 23 HR-V found shattered. Car was parked in carport. No wind events, no evidence of impact. Was surprised to see so many reports. I want to join the lawsuit.
Lori
Started up my car this morning, window shattered upon starting up. Appartently It seems I am not alone with this 2023 Honda HR-V back window issue.
Edna k
Hey Mr. Honda…… I just bought my honda hrv 2023 with 16,000. Miles on it 1 weeks ago and my back window just shattered last night on December 7th 2023 while driving on the hwy man what a scary feeling it just exploded out of no where pls. take care of this problem…..this is my third Honda and I am 63 yrs. old.
STEVEN
2023 HRV rear hatch window shattered in my driveway while I was warming up car on 12/7/2023
Wendy
I also came out to my 2023 hrv with a shattered rear windshield yesterday…when I saw the window it had all these cracks in it and it looked like it was bowed out in the center…once I opened the door the window came crumbling down…I called the dealership and they acted like this is the first they’ve heard of this…then I called American Honda and it was nothing they could do for me so I called my insurance…I came online just to see if anyone else was having this problem and there’s so many people…Honda has to know this is problem.
Néstor R
This morning on 29 Nov 2023, while parked and inside, the car’s rear glass exploded out of the blue. I checked with the dealership and not a surprise they know nothing about this issue. Checking online I found this forum and I decided to share my story.
Trey W
This morning while my 2023 Honda HRV was defrosting the back glass shattered.
Maria G
Yesterday my 2023 back rear window just shattered out of nowhere, while it was parked in garage.
Kimone
Went to bed last night and my back rear window was completely fine. Went out this morning for work and the glass was shattered and falling out. Called Honda and they said they couldn’t do anything about it.
Kim
We bought a 2023 HRV last year and yesterday out of the blue my back window exploded while it was parked and we have a witness that was walking by when it happened. It’s clearly shattered from the inside out. We took it to the dealership and they declined to repair it. I need my car so I had to file a claim with my insurance. When all is said and done and the window is repaired, I’m highly concerned about it happening again.
Tina
My 2023 Honda Hrv was parked. I got into the vehicle and closed my door. The car was not on. The rear window shattered out of nowhere.
Mohammed
My HRV back windshield exploded while driving to work.
Nelson
On 11/09/2023 at about 9:00 pm I heard a noise in my garage went to check it out and found glass all over the rear side of the HRV then I look up and the whole rear glass of the HRV was shattered with a size of a softball hole in it; there is no glass all around the frame it is so weird the way it looks there is glass inside the vehicle but when you look at it it looks like an explosion has happen from the inside of the car to the outside back window hard to explained well there it is I look in the Honda Recall section but there is nothing for us consumers to follow on. I am sure there would be something coming in the days ahead; thanks to all who took the time to read this. God Bless.
Cynthia C
Same issue was happened on our 2023 Honda HRV yesterday, Oct30, 2023, morning. When we’re leaving home, the back window scattered within 30 seconds. It’s so scary and dealership said they won’t cover the cost. It is nonsense that we have to pay for the manufacturer’s problem. Not sure if it will happen again after window replacement.
Rebecca
Today October 31st, I started my car to let it warm up before I left for work, while my car was parked in the drive way all of a sudden my back windshield just exploded. I immediately called Honda to see if it is under warranty since I paid extra for the bumper to bumper warranty. The lady I spoke to at Honda informed me that they have heard of this issue occurring and told me she would speak to a manager and call me back. 6 hours later still no call back and every time I call them back the representative sends me to different voicemails. Not sure what to do
Shamika D
Today I was sitting at a red light with my 3 year old son in the backseat and all of a sudden the back glass just shattered!! Both of us were so afraid! I called 911! The police arrived and stated it had to be a manufacturer’s defect because nothing was thrown through the glass or anything.
JRB
My 2023 HRV Sport was parked this past Friday 10/27/23 in a driveway. The defroster had cut off. Out of nowhere I thought I heard a gun shot (I was inside the car) or thought someone threw a brick at my window. Like others, it started as a baseball size hole and within seconds it became soft as butter and shattered the entire back window. I called Honda thinking they would provide some assistance with the repair, but nope I was told “sorry that sucks” and to call my insurance company. Unfortunately there is a back up in services in my area so I have no window for several weeks to come.
Adriana Z
Honda HRV Exl 2023 – Yesterday rear window exploded on its own while parking. Nothing hit it
Rose L
I also had this happen to me this morning. I had the defroster on which seems to be a pattern. It was 60 degrees outside, so I had it on for a bit. I turned it off and not even 5 minutes later of me leaving my neighborhood, I hear an explosion. I thought maybe my tire could’ve blown out and pulled into a nearby gas station. I did notice the glass was shattered from the rear view mirror but I wanted to assess the damage. Luckily my tires are fine, but my entire rear windshield has broken off. There was no crack in it prior nor did anyone throw anything at my car. It was still early morning, so no one was outside. My family is assuring me it isn’t my fault and it’s not like I would’ve known this would happen. We’re heading to the dealership I bought the car from on Monday to see if they’re able to do anything.
My uncle called around and most of the Honda dealers have claimed that this has never happened before nor have they heard of a case at their dealership. They also claim that we can’t prove I didn’t back up into a pole or that someone didn’t throw a rock at me. I wish I had video evidence of me driving 35 mph on the road when it suddenly decided to explode.
Laura
I have a 2023 honda hrv sport and last night October 20th my rear window just shattered while I was driving. The temp outside was 50 and it was rainy. I was using my rear defroster and I heard a pop sound and the next I knew the glass shattered.
Cristal V
While driving to work this morning there was a loud pop and continuing crackling. I looked up and my back window was shattered. I stop and there was nothing that hit my automobile. The temp this morning was 39 degrees and I did have my defroster on. Went straight to dealership, was told that I was the 2nd or 3rd that they have seen. Was not provided a loaner and I am having to pay for my own rental car.
Riley
The same thing just happened to my 2023 HRV SPORT. I stopped at a gas station after using my rear defrost to clear the fog from my rear window. As I am as finishing pumping gas at 6:30 in the morning I heard a loud pop and felt the small pieces of glass landing on my arm. I walked to the back of the car to find a softball sized hole in the upper left corner of my window. After driving it all fell into my trunk.
Mary N
My Honda Hrv 2023, rear window shattered, with nothing in it or around it. No one touched it, there was no bad weather, it just popped.
Kayleigh
My rear window shattered on my 2023 HRV Sport today. My car had some frost on the windows early this morning, so I used the remote start to start my vehicle and let it run for about 5 minutes before leaving for work. I left the defrost on during my short 10 minute drive to work. When I came out to my car at lunch, the entire back window was completely shattered and had a large hole approximately 3 inches in diameter on the left side. The glass completely fell into my car once the driver door was shut gently. My company ran back the cameras to see if there was an incident that caused my rear window to shatter. The camera footage catches the rear window shattering about 4 minutes after I turned the car off this morning. Nobody was near the car when it happened and it appeared that the window just shattered on its own. Honda said that the glass was not covered in the warranty so I had to file a claim with my insurance company.
Leonard s
To get Honda to replace the rear window
Patricia G
It just occurred in my 2023 last evening on way home, it sounded like a shot and I looked back to see glass shattered on back window on driver’s side….glass continued to shatter and crumble. I called the police…and did not see any object on roadway or in vehicle that could have hit my window. Called insurance…but upon further research found this is a problem…interesting is that I had to use rear defogger earlier that day. Dealership is taking care of issue, loaner car given. St John’s Cty Sheriff dept rocks as does the dealership in St Augustine FL.
Ann M
My situation sounds like the example provided. Open parking area with no concern of flying matter. Came back to the car, upper left quarter had a softball size hole and rest of rear window was shattered. My dealer says Honda won’t cover the 1350 cost. My deductible will probably be the cost so I won’t go thru insurance.
Sudharsan
I own a Honda HRV 2023. I had the rear defrost on yesterday when driving and after which I parked my car in the garage in the afternoon and came down this evening and was shocked to see the rear windshield shattered. I was so confused on how this happened. Just later I went through so many people comparing the same.
Aryn H
Was driving to work this morning going 35 and I heard a loud crash that scared the crap out of me and I looked back and saw my back windshield dropping glass everywhere.
Melinda G
I have one of the first 2023 HRV Sports I picked it up 9-22. On April 28 I was driving home heard a loud exploding noise. I looked in my rear view mirror and I could see my back window was totally shattered. It sounded like a shit. I pulled off the hi-way to find a large hole in the upper left corner of my back window. There were other cars or trucks around. I was not by an overpass either. As I drive home pieces were falling out and it was raining. I called my dealership and they did fix my window. It took a week but it was worth it.
Kathleen
Today in my driveway came out and my back window exploded HRV 2023 and we were not in any accidents, the car was parked. We are calling Honda but they said they would call us back and I left another message waiting to see what they will say.
Jon R
Just tonight, I was sitting in a drive through with my daughter and the rear windshield exploded for no reason. We were just sitting there. I have an appointment with the Honda dealership tomorrow morning. We’ll see what they say. I also filed a report with the NHTSA.
Mira
I’m so upset! My 2023 HrV back window shattered out of nowhere! No one touched it. Music wasn’t loud, nothing. It just cracked.
Candy G
Literally stopped a few minutes ago to put gas in my car. Got in my car and it sounded like a gunshot so much so I ducked my head in fear that someone was shooting at me. My back window exploded in my 2023 honda hrv.
Abriana
This happened to me this morning dealership is saying this is not a known issue and advising that this will not be covered or even fixed.
Brenden S
08/17/2023- I was driving my 2023 HR-V Sport home from work at 7am, had the rear and regular defroster on to clear morning condensation from all of the windows. After driving for about 10 minutes I turned both off because I was almost home and the windows were clear, within less than a minute I heard a loud explosion and the entire back window had shattered and left a 4X8” hole in the middle left section. Only had to drive another 2 minutes to get home and upon further inspection, almost the entire outer rim of the window had crumbled, shattered glass is littered through the trunk, and it continues to make a crumbling sound as if its still cracking.
Tamra
I came out from work to find the back window of my 2023 HRV Sport had shattered. I turned it into My insurance company and it was replaced 4 days later. The next morning while backing out of my home, it shattered again. Glass replacement scheduled for tomorrow. I am very nervous to drive the vehicle now.
Rachael
I got home at 1am from work… woke up at 9 to my back window completely shattered. I checked for tree limbs and anything I could find. Driving home it was raining and everything was fine. Woke up to shattered glass everywhere.
Erica
I have a 2023 Honda sport hrv. This morning I turned on my defroster and my back window shattered into pieces. Tomorrow I will be taking it to Honda for evaluation. I’m very disappointed. I really enjoyed my car
Michelle
July 15, 2023 Less then 17K Miles My 2023 Honda HR’V Sport Back Window Exploded and Shattered. We had the A/C on the temp was under 90 degrees. Rolled down the driver side window to purchase a shake. When it was rolled back up and We started to leave the drive thru window. The back window Exploded. and Shattered. We thought someone was shooting at us. The person behind us at the drive-thru got scared. When the glass flew at him and his vehicle. He told us it blow from the inside out. We obtained the vehicle since August 2022 less then a year.
Patricia G
Today my rear window shattered while parked. No other cars around it. This issue needs a recall, I’m here at the dealership to see if it will cover…
Susan L
My 2023 HRV back window exploded this morning at 6 am, not heat related, nothing hit it. Literally a basketball sized hole blown in it and even the rubber pieces sealing it to the car were blown to bits. When I called Honda St Augustine, they immediately said “it’s a known problem” and I was their 4th person with the issue. They are paying to fix it. Hope the rest of you can get your dealers to pay for it! We were so lucky because 5 min earlier we were loading stuff into the back amd would have had glass in our eyes!
Elizabeth h
I was on my way to work on June 27,2023 and I heard a boom and looked my back window didn’t look right. So when I got to work I looked at and I knew it was cracked and once I shut the door it shattered. This really needs to be a recall asap. I got a hold of better business bureau and they got a hold of my dealership and the general manager called me back the next day and he’s going to look into this and see what he can find and do about my back window but this really needs to be a recall ASAP. Like I said before this is gonna keep happening people and you’re gonna keep getting reports reports at reports so make it a freaking recall today
Marrissa J
My back windshield exploded yesterday morning at random and my local dealership is not paying to fix it (because back windshields aren’t covered by warranty and honda hasn’t listed this issue as a manufacturing issue so it’s not covered by the bumper to bumper) but they said they have no proof that I didn’t break it myself 🤦🏼♀️ the windshield had a huge hole in the middle and windshield was disconnecting from the car all around the sides.
MICHELLE C
6/23: I was on my way to work @4:30 am about 10 minutes from my house I had turned on my back defroster and turned it off and then boom. I looked up in my mirror my whole back window shattered and I had to stop which. I dialed 911 to file a police report which they came and now I have no back window. Seriously thinking about this being fixed will it happen again? We need HELP!
Bianca
Yesterday my 2023 Honda hrv back rear window just shattered out of nowhere. No one touched it, it was parked and rainy that’s all. Now I have no window.
2023 HRV EXL rear window shattered while driving yesterday (4/9/24), called Honda to open a case, was told nothing they can do about it since they haven’t issued a recall or opened a campaign. Then the rep proceeds to say, yes a lot of people have been calling in with the same issue. My local Honda dealer basically said wasn’t anything they could do. Something probably hit it. I requested an appt with the service manager for today. Nothing hit my windshield, I have pics as well as video.
Great article, Honda is really dragging this. I have been going back and forth with this issue and Honda since January 2024. Now they’re saying windshields are on back order until end of April which is absolutely ridiculous considering I can make an appointment with Safelite to have it fixed within a week. In addition, the fact that Honda Representatives don’t even know the ‘official’ cause of this defect (or at least won’t tell the consumer), just makes the situation worst and makes me feel so unsafe knowing this glass could just break all over again and then I will once again have to pay out of pocket for a windshield.
The rear window glass on our 2023 Honda HRV -EXL NAVI just took it upon itself to shatter. We had just returned from Tim Hortons, got out of the car and moments later sounded like a gun went off and we now have a large hole in the rear glass on the top of the left hand side. Presently waiting for a call back from the dealer. To add injury to the equation, we have been waiting for the windshield now for over 4 months that has also cracked. Seems the glass is really thin in this Model, have talked to Honda Canada and must say they have been useless. I have worked in the auto industry for over 42 years and must say not to happy with Honda at all with this model. DO THEY REALLY CARE ABOUT THEIR CUSTOMERS ANYMORE!
12-30-2023, Back hatchback window of my 23 HR-V found shattered. Car was parked in carport. No wind events, no evidence of impact. Was surprised to see so many reports. I want to join the lawsuit.
Started up my car this morning, window shattered upon starting up. Appartently It seems I am not alone with this 2023 Honda HR-V back window issue.
Hey Mr. Honda…… I just bought my honda hrv 2023 with 16,000. Miles on it 1 weeks ago and my back window just shattered last night on December 7th 2023 while driving on the hwy man what a scary feeling it just exploded out of no where pls. take care of this problem…..this is my third Honda and I am 63 yrs. old.
2023 HRV rear hatch window shattered in my driveway while I was warming up car on 12/7/2023
I also came out to my 2023 hrv with a shattered rear windshield yesterday…when I saw the window it had all these cracks in it and it looked like it was bowed out in the center…once I opened the door the window came crumbling down…I called the dealership and they acted like this is the first they’ve heard of this…then I called American Honda and it was nothing they could do for me so I called my insurance…I came online just to see if anyone else was having this problem and there’s so many people…Honda has to know this is problem.
This morning on 29 Nov 2023, while parked and inside, the car’s rear glass exploded out of the blue. I checked with the dealership and not a surprise they know nothing about this issue. Checking online I found this forum and I decided to share my story.
This morning while my 2023 Honda HRV was defrosting the back glass shattered.
Yesterday my 2023 back rear window just shattered out of nowhere, while it was parked in garage.
Went to bed last night and my back rear window was completely fine. Went out this morning for work and the glass was shattered and falling out. Called Honda and they said they couldn’t do anything about it.
We bought a 2023 HRV last year and yesterday out of the blue my back window exploded while it was parked and we have a witness that was walking by when it happened. It’s clearly shattered from the inside out. We took it to the dealership and they declined to repair it. I need my car so I had to file a claim with my insurance. When all is said and done and the window is repaired, I’m highly concerned about it happening again.
My 2023 Honda Hrv was parked. I got into the vehicle and closed my door. The car was not on. The rear window shattered out of nowhere.
My HRV back windshield exploded while driving to work.
On 11/09/2023 at about 9:00 pm I heard a noise in my garage went to check it out and found glass all over the rear side of the HRV then I look up and the whole rear glass of the HRV was shattered with a size of a softball hole in it; there is no glass all around the frame it is so weird the way it looks there is glass inside the vehicle but when you look at it it looks like an explosion has happen from the inside of the car to the outside back window hard to explained well there it is I look in the Honda Recall section but there is nothing for us consumers to follow on. I am sure there would be something coming in the days ahead; thanks to all who took the time to read this. God Bless.
Same issue was happened on our 2023 Honda HRV yesterday, Oct30, 2023, morning. When we’re leaving home, the back window scattered within 30 seconds. It’s so scary and dealership said they won’t cover the cost. It is nonsense that we have to pay for the manufacturer’s problem. Not sure if it will happen again after window replacement.
Today October 31st, I started my car to let it warm up before I left for work, while my car was parked in the drive way all of a sudden my back windshield just exploded. I immediately called Honda to see if it is under warranty since I paid extra for the bumper to bumper warranty. The lady I spoke to at Honda informed me that they have heard of this issue occurring and told me she would speak to a manager and call me back. 6 hours later still no call back and every time I call them back the representative sends me to different voicemails. Not sure what to do
Today I was sitting at a red light with my 3 year old son in the backseat and all of a sudden the back glass just shattered!! Both of us were so afraid! I called 911! The police arrived and stated it had to be a manufacturer’s defect because nothing was thrown through the glass or anything.
My 2023 HRV Sport was parked this past Friday 10/27/23 in a driveway. The defroster had cut off. Out of nowhere I thought I heard a gun shot (I was inside the car) or thought someone threw a brick at my window. Like others, it started as a baseball size hole and within seconds it became soft as butter and shattered the entire back window. I called Honda thinking they would provide some assistance with the repair, but nope I was told “sorry that sucks” and to call my insurance company. Unfortunately there is a back up in services in my area so I have no window for several weeks to come.
Honda HRV Exl 2023 – Yesterday rear window exploded on its own while parking. Nothing hit it
I also had this happen to me this morning. I had the defroster on which seems to be a pattern. It was 60 degrees outside, so I had it on for a bit. I turned it off and not even 5 minutes later of me leaving my neighborhood, I hear an explosion. I thought maybe my tire could’ve blown out and pulled into a nearby gas station. I did notice the glass was shattered from the rear view mirror but I wanted to assess the damage. Luckily my tires are fine, but my entire rear windshield has broken off. There was no crack in it prior nor did anyone throw anything at my car. It was still early morning, so no one was outside. My family is assuring me it isn’t my fault and it’s not like I would’ve known this would happen. We’re heading to the dealership I bought the car from on Monday to see if they’re able to do anything.
My uncle called around and most of the Honda dealers have claimed that this has never happened before nor have they heard of a case at their dealership. They also claim that we can’t prove I didn’t back up into a pole or that someone didn’t throw a rock at me. I wish I had video evidence of me driving 35 mph on the road when it suddenly decided to explode.
I have a 2023 honda hrv sport and last night October 20th my rear window just shattered while I was driving. The temp outside was 50 and it was rainy. I was using my rear defroster and I heard a pop sound and the next I knew the glass shattered.
While driving to work this morning there was a loud pop and continuing crackling. I looked up and my back window was shattered. I stop and there was nothing that hit my automobile. The temp this morning was 39 degrees and I did have my defroster on. Went straight to dealership, was told that I was the 2nd or 3rd that they have seen. Was not provided a loaner and I am having to pay for my own rental car.
The same thing just happened to my 2023 HRV SPORT. I stopped at a gas station after using my rear defrost to clear the fog from my rear window. As I am as finishing pumping gas at 6:30 in the morning I heard a loud pop and felt the small pieces of glass landing on my arm. I walked to the back of the car to find a softball sized hole in the upper left corner of my window. After driving it all fell into my trunk.
My Honda Hrv 2023, rear window shattered, with nothing in it or around it. No one touched it, there was no bad weather, it just popped.
My rear window shattered on my 2023 HRV Sport today. My car had some frost on the windows early this morning, so I used the remote start to start my vehicle and let it run for about 5 minutes before leaving for work. I left the defrost on during my short 10 minute drive to work. When I came out to my car at lunch, the entire back window was completely shattered and had a large hole approximately 3 inches in diameter on the left side. The glass completely fell into my car once the driver door was shut gently. My company ran back the cameras to see if there was an incident that caused my rear window to shatter. The camera footage catches the rear window shattering about 4 minutes after I turned the car off this morning. Nobody was near the car when it happened and it appeared that the window just shattered on its own. Honda said that the glass was not covered in the warranty so I had to file a claim with my insurance company.
To get Honda to replace the rear window
It just occurred in my 2023 last evening on way home, it sounded like a shot and I looked back to see glass shattered on back window on driver’s side….glass continued to shatter and crumble. I called the police…and did not see any object on roadway or in vehicle that could have hit my window. Called insurance…but upon further research found this is a problem…interesting is that I had to use rear defogger earlier that day.
Dealership is taking care of issue, loaner car given.
St John’s Cty Sheriff dept rocks as does the dealership in St Augustine FL.
My situation sounds like the example provided. Open parking area with no concern of flying matter. Came back to the car, upper left quarter had a softball size hole and rest of rear window was shattered. My dealer says Honda won’t cover the 1350 cost. My deductible will probably be the cost so I won’t go thru insurance.
I own a Honda HRV 2023. I had the rear defrost on yesterday when driving and after which I parked my car in the garage in the afternoon and came down this evening and was shocked to see the rear windshield shattered. I was so confused on how this happened. Just later I went through so many people comparing the same.
Was driving to work this morning going 35 and I heard a loud crash that scared the crap out of me and I looked back and saw my back windshield dropping glass everywhere.
I have one of the first 2023 HRV Sports I picked it up 9-22. On April 28 I was driving home heard a loud exploding noise. I looked in my rear view mirror and I could see my back window was totally shattered. It sounded like a shit. I pulled off the hi-way to find a large hole in the upper left corner of my back window. There were other cars or trucks around. I was not by an overpass either. As I drive home pieces were falling out and it was raining. I called my dealership and they did fix my window. It took a week but it was worth it.
Today in my driveway came out and my back window exploded HRV 2023 and we were not in any accidents, the car was parked. We are calling Honda but they said they would call us back and I left another message waiting to see what they will say.
Just tonight, I was sitting in a drive through with my daughter and the rear windshield exploded for no reason. We were just sitting there. I have an appointment with the Honda dealership tomorrow morning. We’ll see what they say. I also filed a report with the NHTSA.
I’m so upset! My 2023 HrV back window shattered out of nowhere! No one touched it. Music wasn’t loud, nothing. It just cracked.
Literally stopped a few minutes ago to put gas in my car. Got in my car and it sounded like a gunshot so much so I ducked my head in fear that someone was shooting at me. My back window exploded in my 2023 honda hrv.
This happened to me this morning dealership is saying this is not a known issue and advising that this will not be covered or even fixed.
08/17/2023- I was driving my 2023 HR-V Sport home from work at 7am, had the rear and regular defroster on to clear morning condensation from all of the windows. After driving for about 10 minutes I turned both off because I was almost home and the windows were clear, within less than a minute I heard a loud explosion and the entire back window had shattered and left a 4X8” hole in the middle left section. Only had to drive another 2 minutes to get home and upon further inspection, almost the entire outer rim of the window had crumbled, shattered glass is littered through the trunk, and it continues to make a crumbling sound as if its still cracking.
I came out from work to find the back window of my 2023 HRV Sport had shattered. I turned it into
My insurance company and it was replaced 4
days later. The next morning while backing out of
my home, it shattered again. Glass replacement scheduled for tomorrow. I am very nervous to drive the vehicle now.
I got home at 1am from work… woke up at 9 to my back window completely shattered. I checked for tree limbs and anything I could find. Driving home it was raining and everything was fine. Woke up to shattered glass everywhere.
I have a 2023 Honda sport hrv. This morning I turned on my defroster and my back window shattered into pieces. Tomorrow I will be taking it to Honda for evaluation. I’m very disappointed. I really enjoyed my car
July 15, 2023 Less then 17K Miles My 2023 Honda HR’V Sport Back Window Exploded and Shattered. We had the A/C on the temp was under 90 degrees. Rolled down the driver side window to purchase a shake. When it was rolled back up and We started to leave the drive thru window. The back window Exploded. and Shattered. We thought someone was shooting at us. The person behind us at the drive-thru got scared. When the glass flew at him and his vehicle. He told us it blow from the inside out. We obtained the vehicle since August 2022 less then a year.
Today my rear window shattered while parked. No other cars around it. This issue needs a recall, I’m here at the dealership to see if it will cover…
My 2023 HRV back window exploded this morning at 6 am, not heat related, nothing hit it. Literally a basketball sized hole blown in it and even the rubber pieces sealing it to the car were blown to bits. When I called Honda St Augustine, they immediately said “it’s a known problem” and I was their 4th person with the issue. They are paying to fix it. Hope the rest of you can get your dealers to pay for it! We were so lucky because 5 min earlier we were loading stuff into the back amd would have had glass in our eyes!
I was on my way to work on June 27,2023 and I heard a boom and looked my back window didn’t look right. So when I got to work I looked at and I knew it was cracked and once I shut the door it shattered. This really needs to be a recall asap. I got a hold of better business bureau and they got a hold of my dealership and the general manager called me back the next day and he’s going to look into this and see what he can find and do about my back window but this really needs to be a recall ASAP. Like I said before this is gonna keep happening people and you’re gonna keep getting reports reports at reports so make it a freaking recall today
My back windshield exploded yesterday morning at random and my local dealership is not paying to fix it (because back windshields aren’t covered by warranty and honda hasn’t listed this issue as a manufacturing issue so it’s not covered by the bumper to bumper) but they said they have no proof that I didn’t break it myself 🤦🏼♀️ the windshield had a huge hole in the middle and windshield was disconnecting from the car all around the sides.
6/23: I was on my way to work @4:30 am about 10 minutes from my house I had turned on my back defroster and turned it off and then boom. I looked up in my mirror my whole back window shattered and I had to stop which. I dialed 911 to file a police report which they came and now I have no back window. Seriously thinking about this being fixed will it happen again? We need HELP!
Yesterday my 2023 Honda hrv back rear window just shattered out of nowhere. No one touched it, it was parked and rainy that’s all. Now I have no window.