2023 Honda HR-V Back Window Shattering Problem

Class Action Investigation

Updated on Author: Sergei Lemberg

Updated on Author: Sergei Lemberg

Lemberg Law is investigating consumer complaints that the back windshields of 2023 Honda HR-Vs shatter and sometimes explode spontaneously. Complaints state that this happens without impact when cars are parked or driving. There are also allegations that while Honda knows about the problem and is looking for explanations, dealerships refuse to install new glass.    

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Is There a Problem with the Back Windows Shattering?

There is a major problem with the back windshields of 2023 Honda Hi-Rider Revolutionary Vehicle (HR-V). Numerous owners of the HR-V, that Honda calls “the modern SUV,” have complained to the U.S. National Highway Traffic Safety Administration (NHTSA) about the issue. They have listed complaints as being visibility, visibility/wiper, unknown or other, or electrical system problems.

American Honda Motor Co., Inc. (AHM) has acknowledged the problem in a message circulated to dealers. Since all communications between the manufacturer and dealerships must, by law, be shared with the NHTSA, the AHM message is on file and accessible to the public via the NHTSA website.

What Does Honda Say About the Back Window Issue?

Issued on May 1, 2023, the AHM message is from the company’s Technical Information & Support (TIS) Group. It states that “priority/action” is required by dealerships.

It explains that AHM is searching for “2023 HR-Vs with a customer complaint of rear windshield shattering. The message states that “to better understand the cause of this condition,” AHM aims to collect “specific parts” from these vehicles before dealerships attempt any kind of repairs. As a “gesture of appreciation,” they are offering dealer technicians who identify and report HR-Vs that qualify for their investigation “a Visa gift card.”

AHM is only interested in vehicles that meet these requirements:

  1. The lower right corner of the rear windshield must still be “installed in the vehicle.”
  2. The HR-V must not have been in a collision.
  3. There should not have been any attempt to repair the HR-V.

Ultimately, the bottom line is that once the issue has been reported to AHM, TIS “will provide additional information if this situation applies.” Presumably meaning if the vehicle meets the 3 qualifiers above.

What Issues are Owners Experiencing with Back Windows Shattering or Exploding?

Between March 5 and June 10, 2023, 13 2023 Honda HR-V owners complained to the NHTSA about back windows shattering and/or exploding with no warning or impact. This represents more than 68% of the total number of complaints lodged during this time.

Examples of complaints that mention the glass exploding, rather than just shattering, include:

  • “There was an abnormal explosion” before the rear windshield “shattered without impact.”
  • “The window simply exploded seemingly spontaneously.”
  • The owner of an HR-V whose vehicle was parked on a “normal rainy day” states that “my back glass exploded.”

Many of the complaints state that they had the rear defogger/defroster on when the windshield shattered. Some mention cold or bad weather including rain. Additionally, at least one owner was told that the problem “is a flaw in the rear defrost.” However, there is a complaint that states a back window shattered on a calm, sunny day.

The complaint dated March 14, 2023, states that the HR-V was off and parked in a parking lot between 7.30 am and 3.30 pm “on a partly sunny, calm, 50 degree day.” The rear window was facing southeast and the SUV was “parked a safe distance from the front bumper of the vehicle behind it.” When the owner returned to the vehicle, “the rear window had shattered into smithereens with a softball sized hole in the top left quadrant. After opening and closing the front passenger door, the entire rear window collapsed. There was no evidence of a strike from a person or a thing among the rubble.”

Dealerships Unwilling or Unable to Assist

Incidents range from dealers simply not providing assistance to dealers refusing to install new windshield glass.

A complaint dated May 21, 2023, states that the “back window broke while I was parked outside my house sitting inside the vehicle with the A/C off.” Insurance wouldn’t cover the damage, so the owner was forced to pay for the windshield that he sourced from Honda. Then, to make matters worse, he was forced to find someone to install it because not even the Honda dealer he bought the SUV from would do the job. He was told they only installed front windshields.

Another complaint mentions that the dealership said, “this is a known issue,” but Honda chose “not make an public announcement regarding this.”

And yet another complaint states that after “the rear windshield had shattered without impact,” the vehicle was taken to the dealer, “but no assistance was provided.”

Of course, this all stands to reason since dealerships faced with shattered rear windshields have been told not to make any kind of repairs.

Owner Calls for Recall or Warranty Coverage

In a complaint lodged with the NHTSA on June 5, 2023, the owner of a 2023 Honda HRV EX-L describes how the rear windshield shattered and exploded while parked. “There was no impact or an object hitting it. It just exploded. I strongly believe it’s a manufacturing defect which needs a recall or warranty coverage. I believe an inferior glass was used.”

When he called the collision center, they “said they’ve had many incidents like that with that model. I’m really disappointed and (am) considering many options right now. When I called Honda America, they were trying to bail out. But it’s obvious that an inferior glass was used. Now, I don’t know when the next glass is going to explode. And, I don’t know when there’ll be another defect. This needs a recall and must be covered by warranty or a buy back option.”

Counting himself lucky that no-one was sitting in the back of the vehicle when the glass exploded, he states that, “There could’ve been physical injuries.” Furthermore, “Driving the car puts some fear in me psychologically because I don’t (know) when another glass (windshield) will explode.”

What Should You Do if Your Honda HR-V Back Window Exploded or Shattered?

Has your rear windshield spontaneously shattered or exploded? If so, you may qualify for our class action investigation. As we have noted in this post, Honda is searching for information about customers’ complaints of “rear windshield shattering.” Lemberg Law is investigating the same issue.

If you have experienced a shattered rear windshield and would like to join our class action investigation, call us at 844-928-4443 or complete our contact form. We will evaluate your case and see if you qualify.

Sergei Lemberg

About the Author:

Sergei Lemberg is a lawyer whose practice focuses on consumer law, class actions and personal injury litigation. He has been repeatedly recognized as the “most active consumer attorney” in the country. In 2020, Mr. Lemberg represented Noah Duguid in the United States Supreme Court in the case entitled Duguid v. Facebook. He is the author of Defanging Debt Collectors, a book that teaches consumers how to battle debt collectors and win.

See more posts from Sergei Lemberg
42 COMMENTS
  • Wendy

    I also came out to my 2023 hrv with a shattered rear windshield yesterday…when I saw the window it had all these cracks in it and it looked like it was bowed out in the center…once I opened the door the window came crumbling down…I called the dealership and they acted like this is the first they’ve heard of this…then I called American Honda and it was nothing they could do for me so I called my insurance…I came online just to see if anyone else was having this problem and there’s so many people…Honda has to know this is problem.

  • Néstor R

    This morning on 29 Nov 2023, while parked and inside, the car’s rear glass exploded out of the blue. I checked with the dealership and not a surprise they know nothing about this issue. Checking online I found this forum and I decided to share my story.

  • Trey W

    This morning while my 2023 Honda HRV was defrosting the back glass shattered.

  • Maria G

    Yesterday my 2023 back rear window just shattered out of nowhere, while it was parked in garage.

  • Kimone

    Went to bed last night and my back rear window was completely fine. Went out this morning for work and the glass was shattered and falling out. Called Honda and they said they couldn’t do anything about it.

  • Kim

    We bought a 2023 HRV last year and yesterday out of the blue my back window exploded while it was parked and we have a witness that was walking by when it happened. It’s clearly shattered from the inside out. We took it to the dealership and they declined to repair it. I need my car so I had to file a claim with my insurance. When all is said and done and the window is repaired, I’m highly concerned about it happening again.

  • Tina

    My 2023 Honda Hrv was parked. I got into the vehicle and closed my door. The car was not on. The rear window shattered out of nowhere.

  • Mohammed

    My HRV back windshield exploded while driving to work.

  • Nelson

    On 11/09/2023 at about 9:00 pm I heard a noise in my garage went to check it out and found glass all over the rear side of the HRV then I look up and the whole rear glass of the HRV was shattered with a size of a softball hole in it; there is no glass all around the frame it is so weird the way it looks there is glass inside the vehicle but when you look at it it looks like an explosion has happen from the inside of the car to the outside back window hard to explained well there it is I look in the Honda Recall section but there is nothing for us consumers to follow on. I am sure there would be something coming in the days ahead; thanks to all who took the time to read this. God Bless.

  • Cynthia C

    Same issue was happened on our 2023 Honda HRV yesterday, Oct30, 2023, morning. When we’re leaving home, the back window scattered within 30 seconds. It’s so scary and dealership said they won’t cover the cost. It is nonsense that we have to pay for the manufacturer’s problem. Not sure if it will happen again after window replacement.

  • Rebecca

    Today October 31st, I started my car to let it warm up before I left for work, while my car was parked in the drive way all of a sudden my back windshield just exploded. I immediately called Honda to see if it is under warranty since I paid extra for the bumper to bumper warranty. The lady I spoke to at Honda informed me that they have heard of this issue occurring and told me she would speak to a manager and call me back. 6 hours later still no call back and every time I call them back the representative sends me to different voicemails. Not sure what to do

  • Shamika D

    Today I was sitting at a red light with my 3 year old son in the backseat and all of a sudden the back glass just shattered!! Both of us were so afraid! I called 911! The police arrived and stated it had to be a manufacturer’s defect because nothing was thrown through the glass or anything.

  • JRB

    My 2023 HRV Sport was parked this past Friday 10/27/23 in a driveway. The defroster had cut off. Out of nowhere I thought I heard a gun shot (I was inside the car) or thought someone threw a brick at my window. Like others, it started as a baseball size hole and within seconds it became soft as butter and shattered the entire back window. I called Honda thinking they would provide some assistance with the repair, but nope I was told “sorry that sucks” and to call my insurance company. Unfortunately there is a back up in services in my area so I have no window for several weeks to come.

  • Adriana Z

    Honda HRV Exl 2023 – Yesterday rear window exploded on its own while parking. Nothing hit it

  • Rose L

    I also had this happen to me this morning. I had the defroster on which seems to be a pattern. It was 60 degrees outside, so I had it on for a bit. I turned it off and not even 5 minutes later of me leaving my neighborhood, I hear an explosion. I thought maybe my tire could’ve blown out and pulled into a nearby gas station. I did notice the glass was shattered from the rear view mirror but I wanted to assess the damage. Luckily my tires are fine, but my entire rear windshield has broken off. There was no crack in it prior nor did anyone throw anything at my car. It was still early morning, so no one was outside. My family is assuring me it isn’t my fault and it’s not like I would’ve known this would happen. We’re heading to the dealership I bought the car from on Monday to see if they’re able to do anything.

    My uncle called around and most of the Honda dealers have claimed that this has never happened before nor have they heard of a case at their dealership. They also claim that we can’t prove I didn’t back up into a pole or that someone didn’t throw a rock at me. I wish I had video evidence of me driving 35 mph on the road when it suddenly decided to explode.

  • Laura

    I have a 2023 honda hrv sport and last night October 20th my rear window just shattered while I was driving. The temp outside was 50 and it was rainy. I was using my rear defroster and I heard a pop sound and the next I knew the glass shattered.

  • Cristal V

    While driving to work this morning there was a loud pop and continuing crackling. I looked up and my back window was shattered. I stop and there was nothing that hit my automobile. The temp this morning was 39 degrees and I did have my defroster on. Went straight to dealership, was told that I was the 2nd or 3rd that they have seen. Was not provided a loaner and I am having to pay for my own rental car.

  • Riley

    The same thing just happened to my 2023 HRV SPORT. I stopped at a gas station after using my rear defrost to clear the fog from my rear window. As I am as finishing pumping gas at 6:30 in the morning I heard a loud pop and felt the small pieces of glass landing on my arm. I walked to the back of the car to find a softball sized hole in the upper left corner of my window. After driving it all fell into my trunk.

  • Mary N

    My Honda Hrv 2023, rear window shattered, with nothing in it or around it. No one touched it, there was no bad weather, it just popped.

  • Kayleigh

    My rear window shattered on my 2023 HRV Sport today. My car had some frost on the windows early this morning, so I used the remote start to start my vehicle and let it run for about 5 minutes before leaving for work. I left the defrost on during my short 10 minute drive to work. When I came out to my car at lunch, the entire back window was completely shattered and had a large hole approximately 3 inches in diameter on the left side. The glass completely fell into my car once the driver door was shut gently. My company ran back the cameras to see if there was an incident that caused my rear window to shatter. The camera footage catches the rear window shattering about 4 minutes after I turned the car off this morning. Nobody was near the car when it happened and it appeared that the window just shattered on its own. Honda said that the glass was not covered in the warranty so I had to file a claim with my insurance company.

  • Leonard s

    To get Honda to replace the rear window

  • Patricia G

    It just occurred in my 2023 last evening on way home, it sounded like a shot and I looked back to see glass shattered on back window on driver’s side….glass continued to shatter and crumble. I called the police…and did not see any object on roadway or in vehicle that could have hit my window. Called insurance…but upon further research found this is a problem…interesting is that I had to use rear defogger earlier that day.
    Dealership is taking care of issue, loaner car given.
    St John’s Cty Sheriff dept rocks as does the dealership in St Augustine FL.

  • Ann M

    My situation sounds like the example provided. Open parking area with no concern of flying matter. Came back to the car, upper left quarter had a softball size hole and rest of rear window was shattered. My dealer says Honda won’t cover the 1350 cost. My deductible will probably be the cost so I won’t go thru insurance.

  • Sudharsan

    I own a Honda HRV 2023. I had the rear defrost on yesterday when driving and after which I parked my car in the garage in the afternoon and came down this evening and was shocked to see the rear windshield shattered. I was so confused on how this happened. Just later I went through so many people comparing the same.

  • Aryn H

    Was driving to work this morning going 35 and I heard a loud crash that scared the crap out of me and I looked back and saw my back windshield dropping glass everywhere.

  • Melinda G

    I have one of the first 2023 HRV Sports I picked it up 9-22. On April 28 I was driving home heard a loud exploding noise. I looked in my rear view mirror and I could see my back window was totally shattered. It sounded like a shit. I pulled off the hi-way to find a large hole in the upper left corner of my back window. There were other cars or trucks around. I was not by an overpass either. As I drive home pieces were falling out and it was raining. I called my dealership and they did fix my window. It took a week but it was worth it.

  • Kathleen

    Today in my driveway came out and my back window exploded HRV 2023 and we were not in any accidents, the car was parked. We are calling Honda but they said they would call us back and I left another message waiting to see what they will say.

  • Jon R

    Just tonight, I was sitting in a drive through with my daughter and the rear windshield exploded for no reason. We were just sitting there. I have an appointment with the Honda dealership tomorrow morning. We’ll see what they say. I also filed a report with the NHTSA.

  • Mira

    I’m so upset! My 2023 HrV back window shattered out of nowhere! No one touched it. Music wasn’t loud, nothing. It just cracked.

  • Candy G

    Literally stopped a few minutes ago to put gas in my car. Got in my car and it sounded like a gunshot so much so I ducked my head in fear that someone was shooting at me. My back window exploded in my 2023 honda hrv.

  • Abriana

    This happened to me this morning dealership is saying this is not a known issue and advising that this will not be covered or even fixed.

  • Brenden S

    08/17/2023- I was driving my 2023 HR-V Sport home from work at 7am, had the rear and regular defroster on to clear morning condensation from all of the windows. After driving for about 10 minutes I turned both off because I was almost home and the windows were clear, within less than a minute I heard a loud explosion and the entire back window had shattered and left a 4X8” hole in the middle left section. Only had to drive another 2 minutes to get home and upon further inspection, almost the entire outer rim of the window had crumbled, shattered glass is littered through the trunk, and it continues to make a crumbling sound as if its still cracking.

  • Tamra

    I came out from work to find the back window of my 2023 HRV Sport had shattered. I turned it into
    My insurance company and it was replaced 4
    days later. The next morning while backing out of
    my home, it shattered again. Glass replacement scheduled for tomorrow. I am very nervous to drive the vehicle now.

  • Rachael

    I got home at 1am from work… woke up at 9 to my back window completely shattered. I checked for tree limbs and anything I could find. Driving home it was raining and everything was fine. Woke up to shattered glass everywhere.

  • Erica

    I have a 2023 Honda sport hrv. This morning I turned on my defroster and my back window shattered into pieces. Tomorrow I will be taking it to Honda for evaluation. I’m very disappointed. I really enjoyed my car

  • Michelle

    July 15, 2023 Less then 17K Miles My 2023 Honda HR’V Sport Back Window Exploded and Shattered. We had the A/C on the temp was under 90 degrees. Rolled down the driver side window to purchase a shake. When it was rolled back up and We started to leave the drive thru window. The back window Exploded. and Shattered. We thought someone was shooting at us. The person behind us at the drive-thru got scared. When the glass flew at him and his vehicle. He told us it blow from the inside out. We obtained the vehicle since August 2022 less then a year.

  • Patricia G

    Today my rear window shattered while parked. No other cars around it. This issue needs a recall, I’m here at the dealership to see if it will cover…

  • Susan L

    My 2023 HRV back window exploded this morning at 6 am, not heat related, nothing hit it. Literally a basketball sized hole blown in it and even the rubber pieces sealing it to the car were blown to bits. When I called Honda St Augustine, they immediately said “it’s a known problem” and I was their 4th person with the issue. They are paying to fix it. Hope the rest of you can get your dealers to pay for it! We were so lucky because 5 min earlier we were loading stuff into the back amd would have had glass in our eyes!

  • Elizabeth h

    I was on my way to work on June 27,2023 and I heard a boom and looked my back window didn’t look right. So when I got to work I looked at and I knew it was cracked and once I shut the door it shattered. This really needs to be a recall asap. I got a hold of better business bureau and they got a hold of my dealership and the general manager called me back the next day and he’s going to look into this and see what he can find and do about my back window but this really needs to be a recall ASAP. Like I said before this is gonna keep happening people and you’re gonna keep getting reports reports at reports so make it a freaking recall today

  • Marrissa J

    My back windshield exploded yesterday morning at random and my local dealership is not paying to fix it (because back windshields aren’t covered by warranty and honda hasn’t listed this issue as a manufacturing issue so it’s not covered by the bumper to bumper) but they said they have no proof that I didn’t break it myself 🤦🏼‍♀️ the windshield had a huge hole in the middle and windshield was disconnecting from the car all around the sides.

  • MICHELLE C

    6/23: I was on my way to work @4:30 am about 10 minutes from my house I had turned on my back defroster and turned it off and then boom. I looked up in my mirror my whole back window shattered and I had to stop which. I dialed 911 to file a police report which they came and now I have no back window. Seriously thinking about this being fixed will it happen again? We need HELP!

  • Bianca

    Yesterday my 2023 Honda hrv back rear window just shattered out of nowhere. No one touched it, it was parked and rainy that’s all. Now I have no window.

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