Lemberg Law is investigating complaints regarding an urgent 2020-2022 Hyundai Palisade tow hitch harness recall. The danger is that vehicles could catch fire while being driven or when parked. Palisade owners are reporting that the part for the recall, that will negate the fire risk, is not available. A temporary remedy is for dealers to remove the fuse from the tow hitch module. But some owners report that dealers won’t undertake the repair. When the fuse is removed, the fire risk is eliminated, but owners cannot tow anything.
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Is There a Problem with the Tow Hitch?
There is a major problem with the tow hitch harness of the 2020-2022 Hyundai Palisade models. Potentially, as many as 245,030 vehicles are affected.
The faulty tow hitch harnesses were either installed as original Hyundai equipment or purchased as an accessory through an official Hyundai dealership. According to the recall notice released on August 18, 2022, if debris and moisture accumulate on the tow hitch harness module printed circuit board (PCB), it may cause an electrical short. This can result in a fire and can spark while the Palisade is driving or parked. Because of this, it can also “increase the risk of injury.”
For this reason, Hyundai advises owners to park outside and away from structures until the recall repair is complete. Announcing that a “final remedy” was under development, the manufacturer has told owners that until this was available, dealers would implement “an interim repair.” The temporary measure involves dealers inspecting the tow hitch module and removing the fuse free of charge. Removing the fuse cuts off the power to the hitch wire harness, in this way eliminating the fire risk.
Interim notification letters that warn owners of the safety risk were mailed on October 14, 2022.
Is There a Recall?
There isn’t a recall for the 2023 model. But, since Hyundai hasn’t found a solution for its faulty tow hitch harness in the previous three models, there is no reason to assume that the 2023 model won’t have exactly the same problem.
While it is still early days for the model, NHTSA complaints are already piling up. But none of the 33 complaints filed between August 9 and December 17, 2022, have anything to do with the tow hitch. There are no recalls on file, nor are either of the 2 manufacturer communications registered related to the tow hitch.
What Problems are Owners Experiencing with Tow Hitches?
Late December 2022, more than four months after the recall notice was issued to dealers, Hyundai still hasn’t found a solution. Owners are complaining that because the recall repair part isn’t available, the only option is to have dealers perform the temporary fix. But this renders the tow hitch inoperable, so they cannot tow anything.
Most complaints to the National Highway Traffic Safety Administration (NHTSA) state that dealers have removed the fuse but that the manufacturer has “exceeded a reasonable amount of time for the recall repair.”
But it appears that some dealers just state that the parts are not yet available. Some dealers tell owners they can “remove the fuse to prevent failure.” Others, owners say, simply refuse to help.
The Pennsylvanian owner of a 2021 model Palisade states, “the dealer declined to inspect the vehicle for the interim repair.”
A Wisconsin owner of a 2021 model discovered the problem when the car went in for a routine oil change and service. Her husband was told that “the remedy was not yet available,” but that “he could remove the fuse to prevent the failure. The vehicle was not repaired. The manufacturer was notified of the issue but provided no additional assistance.”
While it appears that most owners haven’t experienced a tow hitch failure, some have. The owner of a 2022 Palisade states in an NHTSA complaint that when attaching a trailer to the tow hitch of the vehicle, “the tow hitch failed to operate as needed.” There were no indicator lights, so “he replaced the electrical wiring of the trailer himself.” But “the failure persisted.”
The dealer was notified of the failure and was informed that the VIN was included in NHTSA Campaign Number: 22V633000 (Trailer Hitches). The dealer removed the tow hitch fuse as an interim repair.
What Should You Do if Your Palisade is Experiencing Problems with the Tow Hitch?
Lemberg Law is investigating complaints about the 2020-2022 Hyundai Palisade’s faulty tow hitch and wire harness. If you are experiencing problems with your Palisade, we’d like to hear about them. If you are interested, you might qualify for our class action investigation.
All you need to do is call us at 844-928-4443 or complete our contact form. We will evaluate your case and see if you qualify. It won’t cost you anything because the law says that Hyundai must pay the legal bills for lemon law cases.