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The Dodge Ram ProMaster is a U.S. brand sold as a Fiat in Europe. There are several body configurations including the standard cargo van, a van with windows, and the chassis cab.
Launched in North America in 2014, it’s attracted consumer complaints from the start. According to National Highway Traffic Safety Administration (NHTSA) records, there are 62 complaints about the 2014 Ram ProMaster. Only 10 of these were filed in 2014, and the most recent is dated 15 December 2021. There have also been 13 recalls and a total of 235 manufacturer communications that draw dealer attention to component and system faults about this original model.
Contents
- 1| NHTSA Complaints for the 2021 Dodge RAM ProMaster
- 2| Most Common Problems with the 2021 Ram ProMaster
- 3| 2021 Ram ProMaster Lane Departure Problems
- 4| 2021 Ram ProMaster Seat Belt Problems
- 5| 2021 Ram ProMaster Brake Problems
- 6| What to do if your 2021 Ram ProMaster is a lemon? Your Lemon Rights
- 7| Complaint Data
Don’t be stuck with a lemon. You have legal rights to cash, return or buyback.
The law makes Dodge pay legal fees.
We've fixed thousands of lemon problems. Message or call 877-795-3666 today.
NHTSA Complaints for the 2021 Dodge RAM ProMaster
| Complaint Category | Number of Complaints |
|---|---|
| Lane Departure: Blind Spot Detection | |
| Unknown Or Other | |
| Electrical System | |
| Wheels | |
| Service Brakes | |
| Seat Belts | |
| Equipment | |
| Engine | |
| Structure:body | |
| Exterior Lighting |
So far, there are 14 complaints, 3 recalls, and 19 manufacturer communications on record with NHTSA for the 2021 model. It isn’t possible to forecast future problems. But this first batch of complaints will give you an indication of possible problems that may indicate you’ve bought a lemon. Even if you’ve received a recall notice, this may not help as one of the complaints below illustrates.
Most Common Problems with the 2021 Ram ProMaster
The complaints received by NHTSA are varied. Lane departure issues are the most common, followed by seat belt and brake problems. We will look at these in more detail below.
Additionally, there are individual complaints about the electrical system, equipment, exterior lighting, steering, the structure of the vehicle, suspension, and visibility/wipers.
One complaint is from a 2021 Ram ProMaster City owner who received 2 recall notices. In both instances, the dealer said the parts were not available. The catch is that the dealer had the van and warned the owner that if he took possession of it, he would be “held liable for any vehicle failure, including any recalls.” The manufacturer was notified “but offered no assistance.”
The first recall was for a malfunction of the turn signal and affected 23,852 2019-2021 Ram ProMaster City vehicles. The second was a malfunction of the seat belt locking retractor in the child restraint system. It affects as many as 10,372 2021 Ram ProMaster City and Ram ProMaster vehicles.
2021 Ram ProMaster Lane Departure Problems
All 3 of the 2021 Ram ProMaster lane departure problems relate to the blind spot monitoring system.
One owner states that the system turns itself off repeatedly after being turned on. “I cannot replicate how or why it occurs and it has happened at various highway and lower speeds.”
Another complaint reports the system continuously playing “an audible chime.” The problem started when the van had only done 300 miles.
The third states that the dealer has examined the vehicle but “they do not know how to fix it.”
2021 Ram ProMaster Seat Belt Problems
In addition to the complaint about the seat belt recall repair not being available, there are 2 other seat belt complaints.
One describes how the back seatbelts “seize up and no longer extend.” The complaint states that there have been numerous complaints on forums about this issue.
The other was a problem with the seat belt in the dinette booth that failed. It was repaired even though the manufacturer reportedly offered no assistance.
2021 Ram ProMaster Brake Problems
One of these 2 complaints reports malfunctioning rear and front driver side calipers. The dealer did not have the spare parts required, and when the complaint was issued, the van was still with the dealer.
Ironically, there was no warning light when the calipers seized up but the second complaint reports brake warning lights that come on when there isn’t a malfunction. The owner says technicians claim this is normal in certain circumstances including traveling downhill. But the owner claims the “safety warning consistently appears in normal driving on ordinary roads.”
“If I ignore this warning as ‘normal operations’, then how do I know when there is an actual problem?
“I am unable to confidently use the vehicle as I can’t know if the brakes will function. Brake reliability is a life-threatening safety issue, yet Dodge is telling me to ignore the vehicle’s safety warnings.”
What to do if your 2021 Ram ProMaster is a lemon? Your Lemon Rights
If you think your Ram ProMaster is a lemon you need to consult a lemon specialist. Lemberg Law has assisted many clients by negotiating cash settlements, buybacks, trade-ins, and replacement vehicles.
Call our Helpline and we will gladly assess your Ram ProMaster problems. It’s a free service because the law makes the manufacturer pay lemon law legal bills.
Complaint Data
| Category | Equipment, Equipment:recreational Vehicle/trailer |
| Date | Feb 25, 2023 |
| State | CA |
| Description | While driving highway 95 in bullhead city, az the awning deployed. I heard a very large noise and the bmpro making a noise as if the awning button was being pressed. I was in the middle lane of the 3 lane hwy and immediately pulled over to the right. My friend removed it on scene and put it in the van. 1. 12 jan drove it to california. Turned in my van and awning to [xxx], santa fe springs, ca on 13 january. I haven't heard from the dealership but have a lot of email correspondence from the manufacturer, thor. I don't know what they did with the part. Mileage was 7,740 miles. I opened the awning once at my house right after I bought it. It's never been opened since. 2. I could have been injured or died if it would have hit something or someone else and I would have been traveling at a higher rate of speed. Others driving could have been injured or died and at the very least a great deal of property damage. 3. I have no idea what mike thompson dealership did when I dropped it off. My service advisor said they were going to have the local thor rep look at it to determine if it was under warranty. After service rep told me this, I contacted thor and described what happened and the lady said it was absolutely covered under warranty. I have been in email contact with thor and have all the emails between us but can't figure out how to get them in this report. 4. I don't know when and if the local thor rep reviewed the damage. Dealership has not communicated with me. 5. Absolutely no warning this would happen. Like I said, as it was happening and when I pulled over, the sound of the awning deploying was coming from the bmpro. As a side note… this incident has given me ptsd feeling like I cannot trust that this will not happen again and that I might not be so lucky next time. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Electrical System, Lane Departure: Blind Spot Detection |
| Date | Feb 24, 2023 |
| State | FL |
| Description | Blind spot alert disables itself. Had vehicle back to dodge dealer three times . Dealer resets but blind spot disables itself ,sometime it is ok for days sometimes only hours very random. Very dangerous, and unreliable almost had accident . |
| Category | Seats |
| Date | Feb 10, 2023 |
| State | MA |
| Description | When the vehicle is being driven, if a person is sitting in the rear seat of the rv while wearing the seat belt, any slight bump or uneven pavement causes their body to repeatedly bounce erratically up and down. The rv is sold stating that they have seats in the rear (2 lap belts in sofa) which is why I purchased the vehicle. From my first experience of sitting in this seat, it is not functional and cannot be used when the rv is in transit without compromising someone's safety. This was brought to the attention of the dealer and the warranty company. They went for a test drive and experienced the same situation. At my appointment with the warranty company , they inspected it and confirmed my problem. They said it was not something they were able to fix, nor was it covered under warranty. They did state "test drove... The rear pull out bed does seem bouncy, it unfortunately appears to be the quality of this design" and suggested I call the manufacturer to discuss further. When I called the manufacturer, thor motor coach inc., the representative was unaware of this problem but thanked me for letting them know and said they would look to fix this problem in future designs. They proceeded to tell me there is nothing they can do for me and denied offering any compensation or adjustments with my vehicle. Therefore, I'm reaching out to you to see if there is anything that can be done to resolve this issue. I worked hard my entire life, finally retired, and bought this rv so I could spend time with my grandchildren and bring them along with me on trips. Now I will not be able to do this because the seat cannot be used safely. I would appreciate your assistance with this matter as I feel this is a safety hazard and would not want to see anyone hurt while sitting in these seats. |
| Category | Engine, Unknown Or Other, Vehicle Speed Control |
| Date | Jan 19, 2023 |
| State | CA |
| Description | While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic. |
| Category | Fuel/propulsion System |
| Date | Jan 01, 2023 |
| State | NC |
| Description | This vehicle is a new thor motorcoach model 18m with onboard propane system. Within the first 2 weeks of ownership I turned on the propane and immediately a rubber propane hose burst at a bend and started leaking propane. I was able to shut off the supply at the tank and get it in for repair where they replaced the hose. On december 3rd we drove the van 9 hours to disney and parked for check in. Upon return from check in I smelled propane and heard hissing under the van again. The fire department was called to the scene and they found the main fitting on the inlet of the tank leaking. It bled about 3/8 of the propane before they secured it enough that I was able to get it home. I took it to the dealer again for repair yesterday and they made a repair. I left the dealer with 1/4 tank of propane. This morning there was a very strong smell of propane again and my tank is empty. I have notified them again and am waiting....... I am unaware of where it is leaking from now, but I have lost all faith in the safety of this propane system and thor motorcoach quality control. |
| Category | Unknown Or Other |
| Date | Dec 04, 2022 |
| State | IL |
| Description | This is a thor motor company rv build the added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Dec 01, 2022 |
| State | CA |
| Description | Blind spot detection (bsd) goes off randomly when driving. Not having the bsd on obviously makes the driver more likely to change lanes into another vehicle. In addition, when it goes off an alert sound and text scrolls on the dash, distracting the driver for several second. In addition, it takes the driver's eyes off the road to turn it back on (have to go through several pages to get to the bsd option). There are multiple promasterforum complaints about this (many people are having this problem) - two solutions have been identified, but ram has not acknowledged the problem. The shortest form is https://www. Promasterforum. Com/threads/blind-spot-detection-shutting-down-while-driving. 95972/ |
| Category | Engine And Engine Cooling |
| Date | Oct 28, 2022 |
| State | AZ |
| Description | The contact owns a 2021 ram promaster. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was taken to the dealer where there were no codes retrieved; however, the contact was informed that the failure was related to the power control module. The vehicle was not repaired. The vehicle was taken to chapman dodge chrysler jeep ram scottsdale (3800 89th st, scottsdale, az 85251, (480)424-3559) and tempe chrysler jeep dodge (7975 s autoplex loop, tempe, az 85284, (480)496-4000) however, the mechanics were unable to retrieve fault codes. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 6,000. |
| Category | Equipment:recreational Vehicle/trailer:lpg Systems, Unknown Or Other |
| Date | Oct 17, 2022 |
| State | VA |
| Description | Propane monitor alarm went off while driving and continued while parked. Rv tech found that lpg line leading to truma combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the rv be returned to the manufacturer. |
| Category | Wheels |
| Date | Oct 09, 2022 |
| State | VA |
| Description | Lug nut loose on hub and rims. Lug fall right off while driving putting strain on others and rim becomes detached from hub, stub break off and vehicle begins to wobble. |
| Category | Wheels |
| Date | Oct 09, 2022 |
| State | VA |
| Description | Lug nut issue on this one as well. Lug nuts fallling off hub. Detaches the rim or hub and vehicle making it wobble. |
| Category | Wheels |
| Date | Oct 09, 2022 |
| State | VA |
| Description | The lugs become detached from rim and anchor stubs are reaped off for pressure. All lugs on torqued to specification however the issue is the wheel become to wobble and breaks off. This is one of 5 ram promasters 2021 - 3500 cargo vans. |
| Category | Wheels |
| Date | Oct 09, 2022 |
| State | VA |
| Description | Lug nuts are loose on rims, no specific ones however upon checking it is at times one, two or three at a time loose. Lugs are torqued according to specs but bocome loose when driving. Once it happens rim detaches from hub and breaks stubs off making vehicle inoperable. Vehicle wobbles |
| Category | Wheels |
| Date | Oct 03, 2022 |
| State | VA |
| Description | The driver side lugs keep coming off even when torqued correctly. It causes the vehicle to put pressure on the small stems which are breaking off or sheared off due to the heat and pressure. Vehicle wobbles immediately making the vehicel unsafe to drive. Several drivers have reported the issue to us. This is a fleet vehicle. Ram promaster 3500 - 2021. We have documented invoices with this issues on 4 other ram promasters 3500. Please help as this is causing a serious problem with these vehicle going into the community. I can provide all other vins and invocies. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Sep 21, 2022 |
| State | NM |
| Description | Blind spot warning randomly disables itself and has to be enabled again through the control panel. |
| Category | Electrical System, Lane Departure: Blind Spot Detection |
| Date | Aug 30, 2022 |
| State | PA |
| Description | The blind spot monitor turns itself off spontaneously. Complained to dealer for 18 months but they were unable to replicate. I finally realized I could lock in the "fault" if the headlights were left on. Mechanic was able to determine the vehicle thought there was a trailer attached which disconnects the monitor intentionally. Cause could not be determined but a lighting module was replaced as it was their best guess. It has not reoccurred since and may have been resolved but I am reporting this as many owners of '21 promasters have reported the same issue on a model specific forum. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Aug 30, 2022 |
| State | WA |
| Description | Blind spot monitor system was disabled until recently since I purchased the 2022 jayco swift january 2022. Went to local dodge dealer on july 11, 2022 to have them look at the blind spot monitor and other items, see attached document item #3. I then learned from the dodge promaster forum that many other owners had the same problem with the blind spot monitor would get disabled while driving with promaster vans going back to 2016 at least. The dodge technician could not diagnose the problem due to the original radio being replaced by the jayco rv company, he could not see the signal from the computer to the blind spot sensors see note in item #3 from rainier dodge. I took the rv into the dealership that I purchased the rv from valley rv supercenter in kent, wa on august 17, 2022. The technician there showed me how to activate the blind spot monitor system through the installed radio, but we were not able to verify it was working in the deal's lot. So it was agreed that I would verify that it was working on the drive home. Got on the road and it was working great, but while driving south on I-5 I hit some traffic and while driving in traffic I witnessed the system turning itself off in heavy traffic when it was most important to have it on. It made making lane changes in traffic more difficult and more dangerous. Could not turn on the system again while the vehicle was moving. I believe that repeated hitting the brakes turned the system off. I had to pull off the interstate and stop to turn on the blind spot monitor again. When I called the dealership and explained what had happened they told me I had to take it back to the dodge dealership for them to look at it again. |
| Category | Electrical System, Lane Departure: Blind Spot Detection |
| Date | Aug 03, 2022 |
| State | MD |
| Description | Blind spot warning disables many times over an hour. Most obvious seemed to be related to braking. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Jul 20, 2022 |
| State | VA |
| Description | We took the van on a trip out west in may 2022. During that time the blind spot monitoring system would randomly shut off during our travels. It was random. Would happen a few time one day and none the next day. There were no warnings but the system alarm would ring when blind spot was disabled. I just had neck surgery and relied on the system during heavy traffic. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Jun 08, 2022 |
| State | NY |
| Description | Blind spot system constantly disables while driving under varied circumstances. |
| Category | Service Brakes |
| Date | May 31, 2022 |
| State | WA |
| Description | Most times when going down long grade over 6 + percent a dash warning comes on about service brake system. Once we get to flat area and turn ignition off the message goes away. We haven't had an issue braking. We are on facebook group with other promaster 3500 and over 80 other similar vehicle owners stated this happens to them. Everyone says it's a "known problem" and not an issue and just ignore. We are worried what happens if it really is a problem. It happens every time we do mountain driving. I'd say over 10 times this year. |
| Category | Electrical System, Lane Departure: Blind Spot Detection |
| Date | May 15, 2022 |
| State | WA |
| Description | The blind spot detection system randomly turns itself off. The problem is the van is quite large with lots of blind spots, and you think the system is working because you have it turned on and it turns off by itself. Chrystler is not concerned with the problem, nor do they have a fix for it. This a safety concern that needs an immediate fix. The potential for loss of life is extremely high with this defect. |
| Category | Engine |
| Date | Apr 03, 2022 |
| State | PA |
| Description | Engine oil leak at the oil filter. The oil filter monting surface has a defect (not flat) allowing oil to push out. It is currently available for inspection, but it is scheduled to been seen by the dealer to be replaced under warranty. Safety - issue was noticed before enough damage was done to be unsafe. The leak was substantial, so I imagine it would lead to a safety issue due to abrupt engine failure. Oil filter was properly installed, verified by independent repair facility. Leak was reproduced / verified by independant repair facility. No warning indicators for the issue. |
| Category | Steering |
| Date | Mar 06, 2022 |
| State | VT |
| Description | the vehicle that I have is the very short wheelbase of the ram promaster, the 118†one which is shorter than anything that ford transit of sprinter has. The issue is that the steering is horribly sensitive, meaning that if you move the steering wheel even a tiny bit the vehicle moves a lot. It is similar to the old days of those short wheelbase jeeps and you hear of people complaining in about steering themselves off the road. I also own a short vehicle being a volvo xc60 but that is fine compared to this. The safety issue here, is that if a driver is not as experienced and takes their eyes off the road even for an instance that any normal reaction to the steering wheel could be deadly. I am older, in my 50's with a a lot of experience driving and even I am nervous about this, to the point that if I sneezed I would worry about a slight movement pushing me off the road or into oncoming traffic. My question is, is there oversight on standards for a minimum amount of steering per how it affects the vehicle? I have talked with other owners of same vehicle, but they have the longer wheelbase, they have no issues, so it leads me to wonder if ram uses the same steering on all vans, which would explain the problem, as there needs to be different steering for a very short wheelbase like mine vs a longer wheelbase vehicle. It is so bad that I will not let any of my 3 daughters drive this van. Also, when I first purchased this van new, I did reach out to ram about this and never heard any reply, this is unacceptable. My plan going forward is to sell this van, as I recently drove a standard length ford transit and it drove so much safer than mine!! My hope in this email, is that the board investigates this for safety issues, I certainly hope that no lives have been lost, and if my email can save anyone somewhere then that is a mission accomplished; and if anyone at ram know about this and didn't do anything then they are liable. |
| Category | Visibility/wiper |
| Date | Jan 18, 2022 |
| State | AZ |
| Description | When driving on the expressway at highway speeds in this 2021 ram 2500, the side mirrors started to vibrate and folded/slammed into the vehicle. Rear and blind spot visibility was eliminated. Fortunately, a passenger could adjust passenger side and driver could adjust driver sidemirror, but they are now damaged and do not properly stay in position. A online dodge ram forum indicates this is a common problem. Dangerous! |
| Category | Exterior Lighting, Seat Belts |
| Date | Dec 30, 2021 |
| State | GA |
| Description | The contact owns a 2021 ram promaster city. The contact had initially received a recall notice for nhtsa campaign number: 21v728000 (exterior lighting). He then called the dealer and was informed that there was an additional recall on the vehicle for nhtsa campaign number: 21v699000 (seat belts) however, the parts for the recall repair were not yet available. He was informed that if he were to take possession of the vehicle, he would be held liable for any vehicle failure, including any recalls. The vehicle remained in the possession of the dealer and was not serviced. The manufacturer was also notified of the issue but offered no assistance. The contact stated that the manufacturer had exceeded reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. Vehicle has been repaired. Dealer made arrangements for a loaner at no charge. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Dec 21, 2021 |
| State | NY |
| Description | The contact owns a 2021 ram promaster 1500. The contact stated that while driving at various speeds, the blind spot monitoring system was not working properly. The system continued to play an audible chime. The system was registering that vehicles were nearby even though there was none. The contact spoke with an unknown local dealer but, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 300. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Dec 16, 2021 |
| State | NY |
| Description | Since brand new, blind spot monitoring system would turn itself off repeatedly after being turned on. I cannot replicate how or why it occurs and it has happened at various highway and lower speeds. |
| Category | Seat Belts |
| Date | Nov 24, 2021 |
| State | NJ |
| Description | The contact owns a 2021 ram promaster 3500. The contact stated that while there were passengers occupying the dinette booth, the seat belts failed to accommodate the passenger. The local dealer was not contacted. The vehicle was diagnosed and repaired. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 1,200. Consumer stated he would like to withdrawal the complaint.*jb |
| Category | Service Brakes |
| Date | Nov 03, 2021 |
| State | OH |
| Description | After van was put in reverse, when put in forward, the left rear caliper seized up and wheel would not turn. Was able to free wheel after putting in forward and reverse a few times. Seized again later that day. Was able to free up again and drive to dealer. Dealer stated rear and front driver-side calipers were not functioning correctly and will need replaced. Currently, van is at dealer awaiting repair. There was no accident. I don't recall any warning lights. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Oct 05, 2021 |
| State | OH |
| Description | The blind spot detector is not working. The van can be inspected upon request. This is a large vehicle and blind spot detection is an extremely important safety feature. A dodge dealer found the following stored codes: u1700-87, c100b29, and c100e29 - I don't know if these are blind spot sensor codes or not. They have indicated they do not know how to fix it. This van is a ram promaster 3500 that jayco has converted to a class b rv (jayco swift t). It has not been inspected by jayco or any others. The message center in the dash indicates the blind spot detector is disabled each time the van is started. This has appeared from the time of purchase of the van in early july. It continues to this day. |
| Category | Equipment |
| Date | Sep 20, 2021 |
| State | CA |
| Description | Two instances of rooftop tent opening without human interaction. Incident 1 // 9-17-21: vehicle was parked and the front drivers side latch (attached photo) opened due to gusts of wind. Incident 2 // 9-19-21: when driving approximately 65 mph (cruise control) on interstate 40 in arizona, the front passenger side latch released and front passenger side of rooftop tent opened. I could not see that the tent opened while driving but noticed a change in wind noise and also steering control. I immediately pulled off the highway and observed that the front passenger side of the tent was open and about a 6 inch gap between the top and bottom halves of the tent was exposed. The center strap and drivers side latch were both still engaged. At the speed of travel it was possible for the tent to open completely which could have harmed my passengers or drivers of other vehicles on the road. I have seen numerous reports of this problem on the roofnest flock facebook group. The equipment is available for inspection upon request. It has not been inspected by anyone else. There was no warning sign other than the product opening while parked. The product was purchased in may 2021. |
| Category | Unknown Or Other |
| Date | Aug 26, 2021 |
| State | CA |
| Description | Thor cabinet fell off also pulling down microwave. This cabinet contains all the hvac controls, wifi connectivity, system control panel, and solar control panel. The passenger bench seat with seat belts is across from this cabinet. No one was hurt. The cabinet was hanging by its wires. The dealer came to our house to examine damage. No warning, no visible signs that it was coming apart. |
| Category | Service Brakes |
| Date | Aug 24, 2021 |
| State | CA |
| Description | On august 5, I descended on california highway 88 east from the carson pass; less than 1 mile down a warning appeared to “service brake systemâ€. The warning disappeared but the “brake†light on the instrument cluster remained on. I took the vehicle to carson dodge on august 6. The dealer performed diagnostics and made two repairs based on generated codes (c1223-68 & p0556). I picked it up on august 13 and drove about 200 miles; the warning re-appeared each time I drove it. I returned the vehicle to carson dodge on august 16. The “brake†warning was visible both times it was in for service. The 8/16 work order shows the same problem codes as the august 6 work order. The 8/16 order states that the technician was told by star (dodge technical support) that the warning was “normal operations caused by extended braking from a high altitude†so no repairs were required (and ignoring the two codes). I contacted dodge customer service on 8/16. Jagen, a promaster case manager called on 8/17 and told me that he investigated the issue and the “service brake system†safety warning was normal when going downhill. I asked if it was normal then where this was published; he said it was proprietary information and not published. I asked if he would provide confirmation in writing; he refused. “jimâ€, a supervisor, called on 8/24; he repeated that going downhill would result in the warning light coming on and this was normal operations. That a safety warning consistently appears in normal driving on ordinary roads (e. G. From south lake tahoe to carson city on highway 50) and is “normal operations†is absurd. If I ignore this warning as “normal operationsâ€, then how do I know when there is an actual problem? If normal, why isn't it published anywhere? I am unable to confidently use the vehicle as I can't know if the brakes will function. Brake reliability is a life-threatening safety issue, yet dodge is telling me to ignore the vehicle's safety warnings. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 06, 2021 |
| State | VA |
| Description | August 6, 2021 nhtsa safety issue id: 21v3960000 as a first-time purchaser of an rv, what I had hoped would be an answer to some of my life's difficulties has turned out to be a nightmare. I walked into nothing less than a predatory vehicle purchasing experience with general rv in ashland va and the worst customer care experience ever from thor motor coach, based in elkhart, in. Currently, I am stuck with a brand new 2022 thor scope class b rv that has been sitting in my driveway since the day I purchased it on june 29th, 2021. Between july 1st and july 7th 2021, I have spoken with thor motor coach customer care many times. On july 15th, I wrote a letter to thor and delivered it by email per a rep's suggestion. 1. There's a safety recall on thor motor coach scope 18m I learned through the thor motor coach owner's blog that there is a safety recall on some of the thor scope 2022 vehicles. The article dated june 5th 2021 https://www. Rvtravel. Com states that letters would go out to owners about the safety recall by july 26th 2021. I contacted thor motor coach and spoke to a customer care rep, who verified on july 12, 2021, that there is a safety recall on the vin associated with the vehicle I purchased, specifically that the flex 190 solar panel junction box may overheat due to an electrical short and cause a fire and potential injury. Thor motor coach customer care recommended that I not drive the vehicle due to the safety recall, so in addition to the low clearance generator/batteries, and bottoming out issue that I've reported to nhtsa, the vehicle is not in safe driving condition and therefore remains in my driveway. To date, I have not received any written notification about the problem nor potential unsafe condition of the vehicle although nhtsa has posted notices under the safety issue id number 21v3960000, but not the vin. |
| Category | Structure:body, Suspension, Unknown Or Other |
| Date | Jul 07, 2021 |
| State | VA |
| Description | Vehicle bottomed out and lodged on concrete entering driveway. Thor scope ram promaster 1500 chassis sits low and thor installed cummins onan generator and 2 trojan batteries under the chassis, that sit 2 or more inches below the rear axle against the cummins install guidelines. The generator needs 6 to 8 inches for ventilation according to manual and rv mechanics. Both generator and batteries collocated together coming in contact with road debris, objects, water on roadways may cause critical failure of systems resulting in hazardous conditions (stalling, loss of control, fire, explosion) to drivers. |
| Category | Seat Belts |
| Date | Apr 13, 2021 |
| State | WA |
| Description | The back seatbelts seize up and no longer extend. This can happen at any time. There have been numerous complaints on the forums and someone even posted a video describing the issue being related to the leveling feature in the seatbelt mechanism not functioning correctly: https://www. Youtube. Com/watch? V=ro6bnje-lkk |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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