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Large SUVs are a common vehicle these days, with the 2020 Honda Pilot regularly coming out on the top of lists. The automaker claims this SUV is “refined at every level,” but our research shows a long list of complaints instead. From a poorly-built structure to a faulty electrical system and defective service brakes to a malfunctioning vehicle speed control, there’s a lot that can go wrong.
Click on other model year to view more problems: 2018 2019 2021 2022
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NHTSA Complaints for the 2020 Honda Pilot
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Unknown Or Other | |
| Engine | |
| Service Brakes | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Vehicle Speed Control | |
| Forward Collision Avoidance: Warnings | |
| Electronic Stability Control | |
| Power Train | |
| Equipment:electrical:infotainment |
Problems with the Vehicle Structure
Honda is known for building a reliable car, but there seem to be real concerns about the structure of this model.
One NHTSA complaint says, “I purchased this vehicle 2 months ago and I have less than 2000 miles on vehicle. It has Bridgestone tires and the driver side rear tire blew.”
This isn’t something that should occur on a new vehicle, but what’s more alarming is the recall. NHTSA Campaign Number 19V784000 says that some vehicles have an improper weld to the unibody. If the Pilot were to get into an accident, it could provide inadequate protection and cause significant injuries. This isn’t what most people would consider “refined,” especially since welding a frame is considered a basic element of car production.
Problems with the Electrical System
Whether it is the stereo system or the charging equipment, the electrical end of the Pilot seems to disappoint as well.
An Edmunds user wrote, “I looked forward to owning a Honda Pilot and purchased a 2020 touring in Nov 2019. By Jan 2020 loud crackling noises coming from the speakers at random times and radio turned off. I took it in to dealer and said they had to reboot and reconnect wires. It solved the problem but 2 months later same problem and now the dashboard and infotainment center turns off and says network connection lost! If you read other owner reviews lately a lot of similar issues. Back to the dealer I go and hope Honda comes up with a solution! I like everything else but having dashboard turn off is a major issue!”
Honda did respond with Service Bulletin #A19030B. This communication says that a popping and crackling noise with the speakers could be related to a wiring or harness issue. However, many owners are struggling to get it repaired. Even after visiting the service centers, the vehicle comes back with the some condition. Therefore, it’s clear that the Pilot is “refined” unless customers plan on listening to music. Maybe humming would be better.
Problems with the Brakes
The brakes on a vehicle help to stop it before a collision occurs. This system works in conjunction with driver-assist technology to keep people safe, when everything operates correctly. Sadly, the Pilot is suffering with this equipment.
Read this Edmunds review for an example. “The adaptive cruise brakes firmly when it senses the car in front, slows the car, then accelerates until it is in range of the car in front and then repeats this. Very uncomfortable to and fro sensation. The lane change warning came on when there was snow partially covering the road. Front collision came on when making a left turn. The vehicle is very sensitive to cross winds. Even with no wind the steering wheel requires constant pressure, it does not like to simply track straight.”
This is one condition that Honda doesn’t want to talk about. Instead, the Pilot manufacturer has chosen to stay quiet. Maybe they are “refining” their message before sending it out.
Problems with the Vehicle Speed Control
The vehicle speed control is one of the systems working with the brakes, but this is another area that the Pilot fails with.
Another NHTSA complaint states, “Car flashes brake and sometimes brakes on its own when it detects an object along the side of the road or when a car may be approaching in the opposite lane or in a center turning lane. This has nearly caused an accident on two different occasions. Each time the lane we are in is clear and usually doesn’t even have a vehicle in front of us.”
Here’s another time when Honda doesn’t have an answer. Instead, the company issued Service Bulletin #APaS10092019910 that simply states they want to further investigate claims about trouble with the adaptive equipment. Apparently, the automaker needs more time to ensure complete “refinement.” Instead of holding their breath, customers should simply move onto a vehicle that won’t put lives in danger.
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Complaint Data
| Category | Electrical System, Exterior Lighting |
| Date | Mar 13, 2023 |
| State | TX |
| Description | As I was driving vehicle it shut down. Dashboard went haywire as did the front panel, radio, windows. Could not turn on car at all, not even put it on neutral. Hazard lights did not work either. |
| Category | Engine, Unknown Or Other |
| Date | Mar 10, 2023 |
| State | NC |
| Description | My honda pilot when in the start/stop idle mode is completely stalling at stop lights. In these cases, I'm having to put the car in park, hit the button to turn it off, turn it back on, which takes up to 30 seconds and then I'm able to put it in drive. I can turn off the automatic idle, but it has to be done every time I get in and turn it on so it's easy to forget. This is a safety concern for myself, my children, my spouse, and others on the road |
| Category | Engine, Unknown Or Other |
| Date | Feb 13, 2023 |
| State | VA |
| Description | My 2020 honda pilot touring was not starting the engine back up after stopping at the traffic light and having the start/stop system stop the engine. I took my car to the dealer, and they disabled the start/stop system. This temporarily resolved the issue. But if a recall is issued for this problem, I'd like to have my start/stop system fixed, since it is part of the emissions system. Thanks, carlos. |
| Category | Engine |
| Date | Feb 13, 2023 |
| State | VT |
| Description | We parked the vehicle in a hospital parking structure in order to meet an appointment at the hospital. We were in the hospital for about an hour or so when we headed back to the vehicle in the parking garage. We were stopped from getting there because of police and fire trucks. Then we got a call from the local police on our cell phone, telling us that our vehicle was on fire. We couldn't get into the parking structure because no one was allowed, but we did get to talk to the police and some fire personnel. Apparently, the parking structure had its own sprinkler system which was able to keep the fire under control until fire trucks and personnel arrived. The vehicle was a total loss, as per the insurance appraiser and our insurance company. |
| Category | Back Over Prevention: Rearview System Braking, Back Over Prevention: Warnings, Electrical System |
| Date | Feb 07, 2023 |
| State | PA |
| Description | The infotainment system screen will go black/turn off for several minutes, completing disabling the backup camera and other functions. Last week, the system went black completely and I tried to turn off / on the car multiple times but the infotainment system still did not reboot. I had to disconnect/reconnect the main battery to make the system to reboot. Few days later, the system went black again for a short period of time. When the system is up an running, there are many time that my concentration on driving has been disrupted by the sudden cracking and popping sounds stemming from the infotainment system. There is no pending recall on my car, so I do not what to do with my situation. |
| Category | Electrical System |
| Date | Feb 05, 2023 |
| State | AK |
| Description | I pulled into my garage to turn off my 2020 honda pilot. I put my car in park and set the parking break. I pushed the on/off button of my car to turn off the ignition. The car failed to turn off. The electrical systems (radio, heating/ac displays) inside the vehicle turned off, but the engine continued to run. The error message "auto engine idle stop system problem" flashed on the dash. I tried multiple attempts to turn my car off. As I write this my car is sitting outside on my driveway, with the hopes my car will turn off. I have had previous issues with the auto on/off capability of my vehicle, to where the car would auto turn off and fail to turn back on. To combat this issue I always disabled the auto on/off capability of the vehicle. This car has had issue after issue from when I purchased the vehicle in august of 2020. My car has been at the dealership many times for different electrical issues. This car has been anything but reliable. This is a safety problem, due to not being able to turn off a running vehicle. This vehicle has not been inspected for this issue, but has been inspected my the dealership for previous electrical issues. There were no warning lamps, messages or other symptoms prior to the problem. |
| Category | Forward Collision Avoidance: Warnings |
| Date | Feb 05, 2023 |
| State | NJ |
| Description | Events happened about 5 times in 3weeks , car will flash brake , brake brake and steering wheel will shake for no reason |
| Category | Electrical System |
| Date | Jan 26, 2023 |
| State | KY |
| Description | We purchased our 2020 honda pilot in january 2020. Shortly we heard popping sounds in the windshield. It became more frequent so we called our local honda service and they didn't know what was wrong. Later we called another honda service and they knew what was wrong. We took our car in and they replaced some part in the radio electrical unit. It lasted a year and started doing the same thing again. Popping sounds and our display network would black out the whole screen as before. We lose our gps and backup camera and also no radio. We called honda and they said it was the wiring harness and we would have to pay for it ourselves. There have been law suits filed against honda for this very thing. Other owners have had the same problem we are still having. The popping sounds are very distracting while driving. Honda said it was out of warranty even though it's the same problem we started having soon after buying our car which was brand new. |
| Category | Unknown Or Other |
| Date | Jan 24, 2023 |
| State | OH |
| Description | The car was stopped at a light. The idle feature kicked in and when foot off brake to go car stalled and turned off. Almost caused an accident because it was on a road that speed limit is 60 mph. Car behind me didn't realize I was unable to go and had to quickly swerve. The car would restart for about 3 minutes. |
| Category | Electrical System |
| Date | Jan 22, 2023 |
| State | SC |
| Description | The entire infotainment screen shuts off, screen goes dark. So far it turns back on with no issues. The problem is intermittent. The usb phone connection also intermittently looses the connection. Sometimes it reconnects, other times I have to disconnect the phone and reconnect. I have changed the usb wire... Same problem |
| Category | Engine, Service Brakes |
| Date | Jan 18, 2023 |
| State | NY |
| Description | While driving with auto-idle on the car, I stopped at the red light on the left lane by stepping on the break and auto-idle comes on and the engine stopped while continue to step on the break. When the green lights comes back on, I release the break, but the car completely shut down and require me to power off the car completely and push the start button on the car again. It took a few tries for the car to start. All while there were trucks passing by and cars behind me are honking at me for stopping at a green light, by the time I got the car to start again, the light turned red again. I feel like it is very dangerous for me as all the cars behind had to go around me to continue their way, as result, accidents can easily cause because cars on the right side are driving faster than the left lane and cars in the left lane had to move to the right lane in order to continue. With more blind spots on the right of all cars, it is more dangerous to shift lanes where right lane are going faster. |
| Category | Exterior Lighting, Power Train, Seats |
| Date | Jan 14, 2023 |
| State | AL |
| Description | 1675 miles- rear taillight including brake light failure 10,094 miles- rear differential oil stain noted 23028 miles- front passenger seat motor and seat frame failure 23258 miles- ac compressor failure 24090- very leaky rear differential noted |
| Category | Engine, Unknown Or Other |
| Date | Jan 11, 2023 |
| State | TX |
| Description | Issue with auto start-stop. Upon being stopped at a light, the auto start did not reengage and upon starting back up again the radio defaulted to an am station and would not allow us to change anything. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Jan 08, 2023 |
| State | SC |
| Description | I just bought this vehicle yesterday. While driving it home the front collision breaking system came on twice. There were no other vehicles, pedestrians, animals, or objects on the road. On both occasions it was only momentary. One time the instance was on a curve, the other was on a straight-a-way. This happened on a 2 lane (one in each direction) road. I will be reaching out to the ford dealership where it was purchased along with honda. |
| Category | Back Over Prevention: Sensing System: Camera, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Dec 22, 2022 |
| State | AL |
| Description | The radio and other components of the "mostbus network" fail constantly (radio, rear entertainment and blu-ray drive, in dash meter, amplifier). The rear view camera frequently fails to activate when switched to reverse gear. The car will also frequently give a forward collision warning and occasionally slam on the brakes even where there are no other cars in sight. Honda has been unable to fix these issues, and says that even after 2. 5 years of owning the vehicle and 2. 5 years of attempting to have it repaired, that they haven't exhausted all of their options yet. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Vehicle Speed Control |
| Date | Dec 09, 2022 |
| State | MI |
| Description | In two, separate, instances the vehicle exhibited sudden acceleration with the brake pedal depressed. The first instance was, as the 2020 honda pilot was pulling into a driveway and was approximately 10 feet behind another vehicle parked in the driveway. With the brake pedal being depressed, as one does when parking, the 2020 honda pilot suddenly accelerated and struck the rear of the other vehicle. The automatic braking system was never deployed. The second instance was when the 2020 honda pilot was on a city street and was parked behind another vehicle on the right side of the street against the curb. The 2020 honda pilot was approximately 10 feet behind another vehicle parked against the curb. With the brake pedal being depressed, as one does when parking, the 2020 honda pilot suddenly accelerated and struck the rear of the other vehicle, driving it over the curb and into the yard of a house. The automatic braking system was never deployed. These incidents happened, almost exactly, one year apart on clear summer days when the temperature and humidity were almost identical. The 2020 honda pilot was inspected by a private crash expert company to obtain any crash data but found none, as the data is not recorded unless the air bags are deployed. An incident was reported to honda who had a representative drive the 2020 honda pilot and "could not replicate the sudden acceleration". All safety features were running at the time of both crashes. The crashes occurred on 7/24/21 and 7/13/22. |
| Category | Electrical System, Forward Collision Avoidance: Warnings |
| Date | Dec 08, 2022 |
| State | OH |
| Description | Auto start/stop feature failed to restart vehicle and shifted to neutral when foot was taken off the brake. Collision mitigation warning lights came on after vehicle power was shut off and turned back on to restart the motor. |
| Category | Engine |
| Date | Dec 08, 2022 |
| State | NY |
| Description | The engine completely shut down in the middle of the road after driving with auto idle on after stopping due to traffic. The car's engine would not restart. I had to shut down the car completely to have engine on again. (push the start/stop button to shut it down, and then to start it again). This was during a busy traffic and resulted in cars cutting in to my lane when I had to wait for the car to restart. This has happen a few times on the street as well, when stopping for red light, but the engine does not auto-start again when ready to drive on green light. Note that, this feature of auto-idle come auto start every time the car starts unless you manually turn it off. I feel like this can be dangerous and can result in accidents due to the fact that the car stopped completely while others might expect you to move as the light change/ traffic free up ahead. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Dec 02, 2022 |
| State | NY |
| Description | There is a popping and crackling sound that comes from the speakers whether it is on or off. When this occurs the infotainment system, rear entertainment system, and blue tooth stops working. This happens every single time the vehicle is used. This causes distracting driving because the noises happen all of a sudden when driving. Second problem-the car seems to shut off and turn back on by itself after pressing the gas when its on auto idle shut off. For a few seconds when I let go of the brake peddle, instead of turning on from the auto idle shut off it just shuts off, then I press the gas and it turns on. It has done this several times that it is concerning and I fear it can cause an accident if it moves forward when I think it shut off on its own. |
| Category | Unknown Or Other |
| Date | Dec 02, 2022 |
| State | OH |
| Description | Automatic idle engine shut off had been the problem. I will come to a red light or stop sign, the car will do the engine shut off, and it will hesitate to start back up. There have been times that the car has complete shut down and I had to restart it in the middle of traffic. When that happens, it is very slow and hesitant to start back up. It is also common for it to restart the car and wipe out the radio and bluetooth. The radio will turn to static. I have been unable to start my car completely while it has been parked. I have had this looked at multiple time but there is never a solution. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Nov 22, 2022 |
| State | IN |
| Description | The honda auto start stop system has been taxing my battery through daily use and creates unsafe situations. On more than one occasion, similar to the following, I have experienced the honda pilot stop the engine via the a. S. S. System. Upon releasing the brake, the system attempts, but fails, to come to ignition and the electrical system lacks the ability to start the engine, creating a need to re-start (or attempt restart). On 1 such occasion, my family was traveling through a city on the interstate. After driving on the interstate for a few hours we came to a stop light and stopped. At the green light, upon releasing the brake, the honda pilot attempted to start again and failed. The car went completely dead in the middle of a 4 lane interstate with my family inside. The car did not start again until the 3rd time attempting to restart the vehicle. Approximately 10 seconds later than intended, we were able to clear our vehicle from the interstate intersection. On normal occasions, such as the course of business with the honda a. S. S. System, driving in situations that would be categorized as "start/stop" situations, the honda a. S. S. System leads to stalled response and delayed lurching into traffic creating situations due to the delay in response. Multiple times this has been reported to my dealer. They acknowledge it as a "battery" problem. They test my battery per honda warranty and tell me it "passes". They basically are just charging my battery and sending me out the door. The time between vehicle events is decreasing. Please help address this obvious vehicle shortcoming. There is no permanent means to disable it. Thank you. |
| Category | Power Train |
| Date | Nov 13, 2022 |
| State | MD |
| Description | The auto start/stop feature of the 2020 honda pilot is defaulted to on. At three times in the last two weeks, at a stop light, the vehicle lost all power, directed me to put the car in park and restart the vehicle. I had to press the start/stop button several times to get the vehicle to start again. |
| Category | Electrical System |
| Date | Nov 02, 2022 |
| State | IL |
| Description | Third time now that my speakers have been popping and crackling. All this leads to "network connection lost" and the entire nav screen goes black, also the main dashboard display sometimes... Very unsafe. First couple of repairs were the connectors in the dash being replaced. This time my dealer has to call honda for authorization. Received a call from dealer this morning that my battery was dead and this cleared out all of the warning codes, how convenient and it's only 3 years old. Now it needs to be kept until the warning codes "possibly" come back. |
| Category | Electrical System |
| Date | Nov 01, 2022 |
| State | FL |
| Description | Frightening experiences with auto engine idle stop feature. My local mechanic, as well as the dealership where I purchased my brand new 2020 honda pilot elite awd were unable to address the issue. Have been experiencing electrical failures associated with my aeis for about a year that have gotten progressively worse. At first, once disengaging from aeis at a red light (by releasing my foot from the brake pedal) the radio would shut off and switch back on, but to am radio. What seemed like a few months later, when aeis was disengaging, my whole dashboard went blank and I received a message to "shift to park + restart engine". I have tried to be diligent in turning off aeis immediately after starting my vehicle, but in the few times I have forgotten, and my aeis has failed, the dashboard goes blank and the car shifts to neutral (indicated by the red light becoming illuminated around n). My local mechanic looked at this issue in june of 2022, and said that my battery was only holding a 30% charge, so we replaced it. After my most recent pilot engine electrical failure, I called honda, and was advised to contact my dealership since I was still covered by the powertrain warranty ( |
| Category | Engine |
| Date | Oct 24, 2022 |
| State | PA |
| Description | When stopped at a traffic light my pilot's engine stops because of the fuel conservation feature of the car. The engine is supposed to restart when I take my foot off the brake. However, 4 or 5 times in the last month the engine did not restart. A message would flash that my car is in neutral (I did not put it in neutral) and that I needed to shift to park. Once I put it in park I have to hit the start/stop button several times to get the engine to restart. The radio becomes inoperable during all of this and even after I eventually get the engine to start again. The radio is inoperable until I drive, park the car, shut it off and restart it. This is a major hazard to me and my family. My car has stalled in city traffic and it takes a few minutes to get it restarted. I'm concerned that this could cause an accident at some point. My honda dealership is not aware of this problem or how to fix it. I found that there is an open investigation with honda and the nhtsa. I hope this can be fixed soon. |
| Category | Power Train |
| Date | Oct 22, 2022 |
| State | AR |
| Description | While driving my 2020 honda pilot it jerks very hard when accelerating. It continues to do this when shifting gears. It's also slow to accelerate and drags with the gears getting stuck until it finally jerks and shifts. I just had the transmission flushed 7k miles early yesterday 10/21 due to hondas recommendation. I get regular scheduled maintenance and this is the 2nd flush with my car only having 50k miles. Now they say I will need to keep coming back getting repeated flushes at my expense until the fluid is cycled through. My car is driving worse than before the second flush. I'm afraid to drive it on the highway due to these jerks and stalls in shifting because it might freeze up causing a life threatening situation. |
| Category | Electrical System |
| Date | Oct 20, 2022 |
| State | WA |
| Description | The auto engine idle function has been problematic for a while now, causing the engine to stall. It seems to have gotten progressively worse and now happens whenever I forget to disengage the auto engine idle. One time in the spring of 2021, my husband had pulled into the intersection and was waiting for the chance to turn, only to find the engine stall and not respond to anything. It took a good almost two minutes of turning off the engine and trying to push the power button back on. It finally did turn on so we did not need a tow, but it was extremely scary to be in the middle of an intersection with a stalled engine. Subsequently the engine stalled a couple of times, briefly flashing an error message on the dashboard before shifting into neutral on its own and then indicating to shift into park. I have had the diagnostic test () done at the honda dealership (dublin, oh) and was told that they could not replicate the engine stall and that there were no error records recorded in the engine log. A few times, the engine seemed to hesitate like it was on its way to stalling after being in auto idle engine mode, but would start up when I released the brake. Today the engine stalled again when I was at a red light, briefly displaying an error mode and then shifting into neutral on its own again. I had to power off the car, and try the engine start push button a few times before it finally powered on. I am constantly worried about the engine stalling, which is not a pleasant experience. It is scary to think the engine could stall while driving the kids somewhere. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Oct 18, 2022 |
| State | AL |
| Description | Our honda pilot displays and shakes the wheel for forward collision warnings a minimum of 30 times a day over approximately 32 miles daily. The vehicle has on more than one occasion engaged the collision mitigation braking system (cmbs) as well in situations where no vehicle was on the road ahead or beside us, nearly causing us to be rear ended at high speeds. This has also happened when pulling out into intersections where the closest vehicles are approximately 75 feet. This has happened while travelling at anywhere from 15 mph to 55 mph, and has occurred every 1 to 2 months since owning the vehicle. We have been nearly rear-ended at least 5 times since owning the vehicle. Honda has told us that the collision warning "can't be adjusted" to fix this, and that our "best option is to disable the alert or the system". Being told to disable safety systems as a fix rather than actually fixing the issue is wildly inappropriate and unsafe. |
| Category | Power Train, Vehicle Speed Control |
| Date | Oct 18, 2022 |
| State | AL |
| Description | The vehicle is showing the same issues as found in the honda service bulletin 20-029 for "9-speed a/t hard upshift with steady acceleration", and an occasional hesitation or slip. Our honda pilot has a honda 6-speed automatic transmission and awd. The transmission has just had a full service, which included a "transmission fluid exchange to include torque converter lines" and replacing the transmission filter. When watching the vehicle shift, the tachometer will spike rpms, then drop well below, and rise to settle in-between with a hard upshift. This issue was extreme prior to the transmission service, especially given the vehicle has only 49k miles and was purchased brand new. The constant hard shift and slip is a safety hazard. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 10, 2022 |
| State | IL |
| Description | Engine fails to restart on its own from a complete stop at a traffic light or road intersection with the auto start/stop function engaged. I was at an intersection at 10:30pm and it was extremely dangerous as my car would not start and was completely black. I could not even turn on hazards or put the car in nuetral to move out of the way. I had to call 911 and have the police assist. My car was towed to the dealership and I am waiting for an update. This will be the 4th time I have had my vehicle there for service for an electrical issue. |
| Category | Electrical System |
| Date | Oct 03, 2022 |
| State | FL |
| Description | My vehicle has had repeated instances of the audio "infotainment" system causing loud, unexpected popping and crackling noises. During these instances, the infotainment system sometimes quits working completely and often the handsfree telephone function quits working. When this occurs, the volume control and audio on off button have no effect whatsoever. It can occur with or without my telephone connected to the system. The only way to temporarily correct the condition (and it only works sometimes) is to pull off the road, turn the car off completely, and then restart it. This issue has occurred during three seperate time periods, and each time, it has progressed from intermittent to continuous. The first time I took it to the dealer and they replaced some small wiring harness connectors. The second time, they had a honda field engineer look at the car and replaced the entire dashboard harness system (july 2022). Then today, it began doing it again. I have reported this to my honda dealer (hendrick honda pompano beach, fl) and they said they are contacting honda for more information |
| Category | Electrical System |
| Date | Oct 01, 2022 |
| State | TN |
| Description | When I drive the 2020 honda pilot it has started to make a cracking noise when I turn or go over any bumps in the road. It cuts off navigation and phone conversations from my infotainment system. The cracking noise happens if the system is on or off. It makes it difficult to even carry on a conversation with someone in the car. Not what I expected when I paid over k. |
| Category | Unknown Or Other |
| Date | Sep 29, 2022 |
| State | OH |
| Description | While driving down the highway, we heard a loud, sudden pop and then wind. The sunroof shattered and the cover was closed so all glass ended up on the cover. There were no overpasses above us or vehicles in front of us that could have caused anything to fall on the sunroof. There was nothing other than glass found on the cover and no damage to the top of the vehicle (as if something would have hit the glass and bounced off). The driver was startled and, if the cover had not been closed, the glass would have ended up in the face of our backseat passenger. Prior to this, I had no problems with the sunroof and there had been no prior damage to it. When I took the pilot in for repair at the honda service center, I was told that they have heard of a few cases like this where the sunroof spontaneously imploded, but that it was not a safety recall or under warranty. I have photos of the shattered sunroof. |
| Category | Electrical System |
| Date | Sep 22, 2022 |
| State | MS |
| Description | When stopped at a red light, the car went into idle stop mode. When I released the brake, the car did not restart. The electrical flashed. An error message was displayed to put the car in park, press the brake and engine restart button. That did not resolve the problem. The car would not start. We could not shift it from park to move it. I was in the traffic lane on the down side of an overpass with limited visibility behind me. I was concerned about getting rear ended. The car had to be towed and the battery replaced. The original honda dealership performs all routine maintenance with the most recent service in june 2022. There has been no prior indication that the battery was weak or needed to be replaced. |
| Category | Electrical System, Engine |
| Date | Sep 10, 2022 |
| State | MI |
| Description | Stop/start system shutdown the engine and failed to restart while at stop light. It occurred twice on 9/8/2022 and twice on 9/9/2022. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Sep 10, 2022 |
| State | AR |
| Description | I have owned the 2020 honda pilot touring since jan. 2021. Up till now, theses similar situations have happened 4-5 times. It always happens when I am gradually slowing down to a complete stop at crossroads. My 2020 honda pilot has shut off a few times while stopping at a red light. Each time has been after coming to a complete stop at a red light and sitting there for a couple minutes. Suddenly there is a beep sound and the engine shuts down. Only the entertainment system is left on. The gear changes to n by itself and I am unable to change it to any other gear. With my foot on the brake, trying to change the gear and trying turn off the car for about 3 minute in the middle of traffic with my kids in the car, eventually I was able to shut off the engine completely off. I immediately try restart the car to avoid a car accident. It put itself in n (neural) and the dashboard screen said “put it in p (park) and hit bottom to restart car.†the car wouldn't let me push anything. The power button did nothing and even if you pushed the p for park it stayed in n. The battery light immediately came on when this happened also. And went away as soon as it worked again. I scheduled an appointment after the third time the this happen leaving the car for them to run tests. They ran the tests and when I returned to pick it up, the technician said they tested the battery, wiring, and engine and that everything was good. Nothing was provided to me but they did show me the report as they talked about the results I am sure I can obtain if requested. They almost changed me for the testing but waived the fee which I was thankful. I am concerned and at times scared for the safety of my kids and I. I really hope honda finds a fix for this and recalls for whatever the issues are as quickly as possible. I like the car but it really is making me want to get a new car and never purchase from honda again. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Sep 07, 2022 |
| State | FL |
| Description | I understand there may be an investigation of honda's stop-start system, the system which is meant to improve fuel economy by shutting the engine off when the vehicle comes to a stop. I experienced this one (1) time while stopping at a traffic light, date unknown. The engine went off, as it was supposed to, but when I took my foot off the brake and pressed on the accelerator nothing happened, the engine had not restarted. I attempted to restart the car by pressing on the start button but since I was in drive it wouldn't start. I think I tried to shift the transmission into park (it's been several months since the incident) but I'm not sure if it shifted or not. I turned the car off by pressing the start button, waited briefly and then pressed the start button again to start, which it did. I shifted into drive and pulled away. That was a long time, probably not as long as it seemed, sitting at the light as others were going around me or blowing their horn at me. I have not had any further incidents since that time but wanted to register this one with you. |
| Category | Engine, Unknown Or Other |
| Date | Sep 01, 2022 |
| State | DE |
| Description | I can't remember if I reported this already but here goes. My daughter was driving my 2020 honda pilot with 41,400 miles on it. She had baby in the back and was in slow traffic in millsboro delaware. She thought she smelled something burning. Then she got out of the vehicle, took the baby out and called 911. Fire started coming out of the engine compartment and the vehicle totally burned up. |
| Category | Engine And Engine Cooling |
| Date | Aug 30, 2022 |
| State | MO |
| Description | The contact owns a 2020 honda pilot. The contact stated that while driving approximately at 65 mph the brother who was in a second vehicle ahead could see flames present in the front grill of the vehicle. White smoke began to enter the cabin of the vehicle and the contact pulled over, parked and exited the vehicle. Smoke and flames were present coming from under the hood of the vehicle. The fire department was called to the scene and extinguished the flames. No injuries were reported. The vehicle was towed away. A fire and police report was taken at the scene. The cause of the failure was not determined. The manufacturer and local dealer were not yet notified of the incident. The failure mileage was 100,000. |
| Category | Electrical System |
| Date | Aug 16, 2022 |
| State | IL |
| Description | Issues with infotainment system, a continuous crackling sound, sounds like electric spark. This occurs for several days and now the system is not working and this affects the operation of backup camera. |
| Category | Engine |
| Date | Aug 11, 2022 |
| State | TN |
| Description | My 2020 honda pilot (touring edition) has begun having a rough restart after stopping and the auto engine idle function has turned the engine off. Once it seemed to turn the vehicle off and the radio turned off and back on quickly. I've read about the investigation into pilots with this issue and wanted to add my car to those that are affected. I called the dealership where I bought the car and explained the issue to a service technician and he indicated that he'd never heard of the issue. Since it just started having the issue in the last couple of weeks and so far it happens intermittently, I haven't taken it into the service department yet. |
| Category | Electrical System, Engine |
| Date | Aug 01, 2022 |
| State | KS |
| Description | Vehicle has died when at a stop light, would not automatically restart. Days later the vehicle's electrical system would not allow the car to start, many code warnings on display. Have had it towed. Battery would not jump and vehicle would not shift into neutral. Found out it needed a specialized tool only the honda service had. |
| Category | Engine |
| Date | Aug 01, 2022 |
| State | DE |
| Description | The contact owns a 2020 honda pilot. The contact stated while his daughter was driving at an unknown speed when she smelled an odor of smoke coming from the vehicle, then she noticed fire coming from the vehicle. She was able to exit the vehicle safely as it started to burn. The fire department was able to extinguish the fire. No one was injured, and a police report was filed. The vehicle was towed to a collision center. The manufacturer was contacted, and a complaint was filed. The failure mileage was 42,000. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jul 29, 2022 |
| State | AL |
| Description | The auto emergency braking (forward collision mitigation) will trigger and brake hard frequently on 2 lane roads. This has surprised me multiple times. Honda service says that this is normal and they don't seem interested in fixing it. I have read that there is an investigation into this issue on certain honda sedan models, and wanted to be sure that the honda pilot was included in the investigation. This has occured multiple times since I've purchased the vehicle new. |
| Category | Electrical System, Engine |
| Date | Jul 28, 2022 |
| State | CA |
| Description | Died and switched into neutral by itself, wouldnt start or switch into drive mode- in the middle of a busy intersection! It was scary and dangerous trunk doesn't open/close properly infotainment center dies unexpectedly, freezes, won't restart on it's own. Have to pull over and restart car a few times or let the car sit off for a while speakers crackle at random times took the car numerous times to marin honda, the computer they plug the car into showed "no codes" so they said there wasn't an issue. No warning lights of any kind. Electrical just shuts down |
| Category | Equipment:electrical:infotainment |
| Date | Jul 27, 2022 |
| State | MO |
| Description | The vehicle radio/nav, display goes completely out. Sometimes it just goes full volume. Makes full volume popping noises out of the blue. Sometimes is blacked out and sometimes it just won't turn on or shut off. Symptoms have be getting progressively worse and worse. I'm afraid of the other systems this will effect due to the bus system. It is very scary to my wife when it just goes full blast and I'm afraid it's going to cause an accident. It's been doing things for a year since 12000 miles or so, but it had just recently gotten terrible. |
| Category | Engine |
| Date | Jul 18, 2022 |
| State | OH |
| Description | Once the engine stops (idle engine auto stop feature) on the intersection when I yield to another vehicle before a left turn and auto-starts but teh car refused to move - was solved by shutting down the car and starting it again. All that on a busy intersection in the middle of the road. Very uncomfortable and unsafe situation to be in. |
| Category | Engine |
| Date | Jul 18, 2022 |
| State | GA |
| Description | Upon acceleration up a hill of speeds 10 mph -25 mph the transmission "lurches" causing the rpm to jog up and down. While traveling the speeds of 35 mph - 60 mph, regardless of being on flat ground or not, the transmission has the same "slipping" and "lurching" feeling while jogging the rpm up and down (can happen on cruise control as well). Both incidents will shake the honda pilot. These incidents havae increased in frequency and intensified in sensation. |
| Category | Engine, Unknown Or Other |
| Date | Jul 17, 2022 |
| State | FL |
| Description | I have owned the 2020 honda pilot touring since jan. 2020. Up till now, theses similar situations have happened 4-5 times. It always happens when I am gradually slowing down to a complete stop at crossroads. Then suddenly a beep sound appears, then the engine shuts down to only the radio is playing, gear shifts to n by itself and I'm unable to restart the car. After about 1-3 minutes of unable to control the car, sitting in the middle of the highway, then I was able to shut off the engine completely, then restart the car. When it happens, the dash board would have the battery light on and commend would say “you can not start the engine, shift to parkâ€, but it was on p, and I couldn't shut of the engine anyway. It was not controllable. My car drives great normally and no messages would pop up on the dash board. I brought this issue to the dealership, left my car there for a total check. I even said I have it in video when it happened. They didn't want to even watch it. They said the computer will tell them, so they don't need to see my video. They returned with nothing wrong, they could not find the problem. Since they did not see anything wrong, there is nothing to repair. They ask me to bring it back next time it occurs so they will have it on record. They did not solve any problem for me. I was frustrated and worried when it would happen to me again. It is a hazard for me to drive on fast traveling highways not knowing when this will occur and the worst part is that the dealership isn't willing to go above and beyond to solve it. |
| Category | Electrical System, Engine |
| Date | Jul 11, 2022 |
| State | OR |
| Description | Vehicle shut down and failed to start at stoplight. It was as of it shifted off or in to neutral. Battery light showed red when initially tried to restart. Finally engine started after tuning off and back on again. I believe it was a failure of the auto engine stop system currently under investigation. It has had repeated issues lately getting going at stop lights but this was the first couple shutdown |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jul 07, 2022 |
| State | UT |
| Description | This malfunction has been described to the dealer (s) on multiple occasions. They stated that is how it functions. I disagree. These typically happen on 2 way remote highways not multicar lane express ways. If on a two way roadway and you are turning right. Your vehicle sees and oncoming vehicle in the other lane and emergency braking happens. The emergency braking system also has gone on when travelling straight for no know reason. It happened recently on a 2 way back road in washington olympic area and my daughter was driving. The brakes just went on and she could not see why? The car in the rear had to emergency brake as well to prevent rear ending us. It has happened multiple times for no apparent reason? It is aggravating and not safe. Honda seems to not believe me so I thought that I would bring the issue to a higher authority. |
| Category | Electrical System, Engine |
| Date | Jul 06, 2022 |
| State | TX |
| Description | On multiple occassions, my engine auto idle start/stop has malfunctioned. In particular, when the car goes into idle while stopped at a traffic light, there are times when the car completely shuts off. This is dangerous at any time because it has been unpredictable. The problem gets more frequent until finally the car won't start. Upon taking the car to keating honda in conroe tx twice for the inability to start the car, I have had my battery replaced twice within the last year. They have not been able to identify any parasitic drains to the battery. At 39,000 miles, my 2020 honda pilot elite required it's 3rd battery. The problem has been labeled battery failure, but frankly the problem has been the engine auto idle start/stop feature and I am certain this feature is directly related to the battery failing. |
| Category | Electrical System |
| Date | Jul 03, 2022 |
| State | FL |
| Description | The radio began making crackling noises. After a week or so, the entire system (navigation, clock, charging ports, dvd, radio/ sound system) stopped working completely. Shortly there after, the battery became completely drained. The dealership refused to honor the 100 month battery warranty, so I was forced to purchase a new battery. The radio & electrical system began to work again, but only for a week. Then the crackling sound began again, followed shortly thereafter with the entire system not working again. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Jul 01, 2022 |
| State | MD |
| Description | My pilot has approximately 25,000 miles. I was stopped at a red light, my vehicle has the ignition shut off feature, which engaged while I was stopped. When the light changed and I went to accelerate, instead of the engine restarting, the entire car stalled and would not restart. There were a variety of flashing lights and the car appeared to have power but the engine would not turn over. I immediately turned my hazard lights on, but each time I tried to restart the car, the hazards would turn off which was particularly concerning. The police responded and we looked for options to get the car into neutral so we could move it out of the intersection but there appears to be no option for a layman to manually override the transmission and place the car in neutral. As a result I was stranded in my vehicle for nearly 3 hours in an intersection while I waited for a tow truck. There had been no prior indication of any issues with the vehicle. It was purchased used and I have only put approximately 2,000 miles on it since purchasing. The vehicle was towed to the dealership and is awaiting inspection. While my experience was terrible, I am terrified to think of how much worse this could have been if I had stalled in traffic on a highway or with my children in the car. |
| Category | Forward Collision Avoidance: Warnings |
| Date | Jul 01, 2022 |
| State | TN |
| Description | This has happened since I bought this vehicle brand new. Whenever I am on a 2 lane road, the brake warning light and brake warning chime activate fairly often but intermittent when traffic coming from the opposite direction. If I am on a 4 lane road and in the lane that is closest to the oncoming traffic , it will send a false brake warning and brake warning chime. I have video taped this and sent to waltrip honda in franklin, tn. Their technician verified the problem and replaced the radar unit on the vehicle, but it is still doing this even after the new part has been replaced. Feel free to call me [xxx] or email [xxx]. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Air Bags, Service Brakes, Hydraulic |
| Date | Jun 28, 2022 |
| State | NJ |
| Description | The contact owns a 2020 honda pilot. Upon purchase of the vehicle, the contact heard an abnormal, screeching noise emit from the front driver-side tire. The contact's husband took the vehicle to a dealer where they found no defect with her rotors or tires. The contact stated that while in stop and go traffic, the brake warning light appeared on the instrument panel as the vehicle independently came to a sudden stop; the contact was able to resume normal operation after the failure. On a separate occasion while traveling downhill at approximately 20 mph, the brake pedal depressed to the floorboard without warning. The contact panicked and pumped the brake pedal but to no avail. The contact steered the vehicle into the grass to avoid oncoming traffic. The contact hit a neighbor's mailbox and then a tree, which stopped the vehicle. The airbags did not deploy upon impact. The contact nor her daughter were physically injured by the accident but both have suffered traumatic mental anguish due to the failure. A police report was filed. The vehicle was initially towed to an independent tow yard and was later towed to an independent body shop for repair by insurance. The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 28,000. |
| Category | Electrical System, Engine |
| Date | Jun 15, 2022 |
| State | VA |
| Description | Incident happened 3 times in 1 week (june 8th, 11th, & 15). When stopped at a light or in traffic the car shuts down. The engine does not restart when it's supposed to, leaving us with a dead vehicle. The car had to be jump-started to get the vehicle moving again. In worst cases, the battery doesn't even hold a charge. Other issue would be when pressing the gas the car would stall sometimes before accelerating. |
| Category | Engine |
| Date | Jun 13, 2022 |
| State | MO |
| Description | Start/stop function engaged at a red light, stopping the engine. Engine would not restart. Car and driver were stranded in the middle of a busy intersection for almost 2 hours until car could be jump started. Car would not restart on its own, leading to a very dangerous situation for driver and other motorists. |
| Category | Engine |
| Date | Jun 11, 2022 |
| State | LA |
| Description | When engine auto-shutoff was on (as it is automatically every time the car is started) I came to a complete stop and the vehicle turned off completely. I was in the middle of the road on every occasion this occurred. The vehicle would not restart for at least 30 seconds. |
| Category | Engine |
| Date | Jun 10, 2022 |
| State | CA |
| Description | Auto start/stop feature; engine failed to restart from a complete stop at a red light, happened on multiple occasions. I would have to press on the brake and accelerator and press the start button to start the car and be able to drive. |
| Category | Electrical System, Electrical System:ignition |
| Date | Jun 08, 2022 |
| State | NY |
| Description | The contact owns a 2020 honda pilot. The contact stated that the vehicle was experiencing hard starts. Additionally, the contact stated that the auto start/stop function failed to engage automatically while attempting to drive from a complete stop. There were no warning lights illuminated. The contact stated that the failure recurred and the vehicle turned off while at a complete stop. The contact was able to restart the vehicle. The vehicle was taken to the dealer where the battery was replaced; however, the failure persisted. Additionally, the contact stated while driving through an intersection, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the local dealer where it was diagnosed that the battery needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000. |
| Category | Electrical System, Engine |
| Date | Jun 07, 2022 |
| State | TX |
| Description | Auto engine idle engaged and the vehicle died and would not restart. The vehicle has died a couple of times in the past in similar circumstances but always restarted until the most recent incident. This left us stranded in the middle of the road at an intersection with no way to put the vehicle in neutral and push it to the side of the road which is another unrelated safety complaint. The car cannot be taken out of park when not running. The component has not been inspected as of the time of this complaint but is being scheduled for review by the service shop. There were no warnings or messages prior to the incidents occurring. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Apr 09, 2022 |
| State | MD |
| Description | Automatic emergency braking engaged while I was driving on the highway with no cars and no warning brake light on dash. There were no cars in front me ( this is the second time). Periodically the braking light flashes on the dash if I'm driving on a two way road in the curve part of the road. |
| Category | Electrical System, Unknown Or Other |
| Date | Apr 06, 2022 |
| State | AL |
| Description | The infotainment screen in the vehicle which includes the backup camera display, navigation, radio, bluetooth and other important vehicle functions and settings, shuts down and reboots in a continuous loop and sometimes turns off (blank screen) completely. This results in a backup camera function that is no longer useable as the screen does not/cannot display the camera image behind the vehicle. This is an suv with a large rear blind spot that cannot be viewed simply by turning your head especially if there are short/small objects below the view of the rear glass. The other functions that rely on the screen also do not work and this constant rebooting/flashing is very distracting to the driver. There are also strange noises emanating from the sound system regardless of whether the system is on or off. This appears to be a widespread problem with this vehicle that still does not have a permanent solution. Several repair attempts by the oem have not fixed this issue. |
| Category | Electrical System |
| Date | Mar 31, 2022 |
| State | MN |
| Description | When the 2020 honda pilot sits for over 3-6 days, the battery goes dead. I have brought it to the honda dealership and they have checked out the battery and alternator and say it's working properly. I have jumped the honda pilot 6 times because of a dead battery and had the battery replaced once. Never had a vehicle ever do this before. Very dangerous for anyone parking and flying from an airport. Unbelievable!!!!!! This has been going on since we purchased new! |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Warning |
| Date | Mar 23, 2022 |
| State | RI |
| Description | I passed a walker on my side of the road by slowly moving over the center line to the other lane to give the pedestrian a wide birth. The lane departure migration system was turned on. I did not use a turn signal. There was not a car behind me or approaching me in the opposite lane. The car started to warn me I was going out of my lane by shaking the wheel and flashing a brake/lane departure warning at me. I ignored it since I didn't want to hit the pedestrian and continued to move into the other lane. Then the car took over the wheel, braked and brought me almost to a complete stop suddenly. If a car had been following behind me, I would have been rear ended. I no longer trust the lane departure warning system. If I forgot to use a turn signal on the highway or suddenly had to leave my lane on the highway to avoid a car or object, this system could cause a serious accident. Thank you! |
| Category | Engine, Fuel/propulsion System |
| Date | Mar 10, 2022 |
| State | PA |
| Description | Over the last few years, after a long highway drive of approx. 20 miles when I stop and sit and idle, a strong gasoline smell is entering the vehicle via the hvac heating system. Also, after the same longer drives, when I return home, turn off and park the suv in my garage, shortly after my garage smells of gasoline as well from the front passenger side of the suv nearest the hood cowl. It does not happen 100% of the time but this winter it has occurred more frequently (a few times a week) during our mon-fri commutes. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes |
| Date | Mar 02, 2022 |
| State | GA |
| Description | The automatic collision avoidance system continually gives false warnings, shaking the steering wheel and beeping, while flashing a brake warning. This occurs even if there is no other traffic on the road, which could cause an accident by startling the driver when it unexpectedly activates. The automatic brakes are also overly aggressive, which could cause a rear end collision. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Feb 24, 2022 |
| State | VA |
| Description | The automatic emergency braking system will sometimes just start flashing as if there is an object in front of me. There are no objects in front of me and it would flash. There has been 2 occasions where the vehicle would slam on the brakes and then release even though no objects are on the road. This has happened at least 10 times where the warning would flash. Also, the adaptive cruise control would slam on the brakes even though we are following at a safe distance. Of all the times I have used the acc, the car would slam on the brakes 80% of the time. |
| Category | Electrical System |
| Date | Feb 16, 2022 |
| State | IA |
| Description | The infotainment system makes a popping/crackling sound. The dash display and infotainment display flickers on and off at times. This condition makes impedes the use of the the user controls and feedback systems. The vehicle went in for service on october 15, 2021 to have a technical service bulletin update implemented. The vehicle started exhibiting the issue again on february 9, 2022 in a much more extreme and severe way. It went back for service on february 15, 2022 to have the original work "inspected". The dealer said everything was fine and did nothing. Honda as implemented a couple of technical service bulletins, but no permanent fix has been implemented. The dealer mentioned that they apply this tsb to approximately 2 pilots per day. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Feb 02, 2022 |
| State | IL |
| Description | My honda often displays the brakes warning and on rear occasion apply brake in response to oncoming traffic on two-lane roads. I already went with onboard camera recalibration at one of the safe glass location but this problem persist on narrow two-lane roads. |
| Category | Electrical System, Exterior Lighting |
| Date | Jan 28, 2022 |
| State | WV |
| Description | I was driving and a loud cracking popping noise started coming from the dash. The stereo went dead and the instrument panel went dead. I was startled at the noise and almost lost control of the car. I can't see my speed or other functions of the car. Honda has no permanent fix for this. |
| Category | Electrical System |
| Date | Jan 27, 2022 |
| State | PA |
| Description | Since new, the audio/navigation system has repeatedly turned off and on, had crackling noises emitted from the speakers and issues system warnings. I retuned my first pilot for the same issues and now this pilot is demonstrating the same issues. I have had the vehicle at the dealer several times and they just say that it's common with this vehicle model and the passport with navigation systems. Honda national service does not return calls and this issue is noted on many honda forums. This condition is unacceptable and dangerous. |
| Category | Electrical System |
| Date | Jan 22, 2022 |
| State | UT |
| Description | Stopped and put the car in park and the entire vehicle shut completely down. No electrical power. Wouldn't start up again. Took about 3-5 minutes before I could restart it. |
| Category | Electrical System |
| Date | Jan 03, 2022 |
| State | NV |
| Description | Head unit has supposedly been "fixed" already, still losing all electronics, black out screen, loud and startling popping noises. Been asking honda to fix for months, assigned a case, they just do not seem to care and now vehicle is undrivable due to loud, startling sound that may cause an accident, as well as not knowing if any of the safety electronics are working or not. It almost sounds like shorting out and that means possibility of electrical fire. Honda is dragging their feet doing anything on this obviously as this has been going on for months. |
| Category | Electrical System, Unknown Or Other |
| Date | Dec 20, 2021 |
| State | FL |
| Description | My vehicle was recalled twice before 2,500 miles for wiring harness connector issues (snapping, popping, crackling). I was told I could lose visibility with all dash functions, navigation, radio, etc. After the first and second recall service fix I continued to experience the same symptoms. I opened a case with honda in june, 2021, and notified my local dealer. The honda case number is 12314702. I have heard nothing from either honda and my local dealer, and I am concerned nothing is being done on this issue and I will lose visibility of my dash at some point, putting myself and family in danger. |
| Category | Electrical System |
| Date | Nov 12, 2021 |
| State | VA |
| Description | To whom it may concern, vehicle: 2020 honda pilot touring purchase date: 9/9/2020 after purchasing a 2020 honda pilot touring brand new, the vehicle began to make a crackle sound via speakers. Then we began to notice the entire infotainment center would cut out displaying a "network communication lost" and "most net off" message. The music, radio, dvd player, aux, dash board electronics would no longer work until the vehicle is stopped and restarted. Upon reboot, the same thing will occur once you hit a bump or just randomly will show same message. Below is a timeline of occurrences. Timeline 12/29/20; dropped vehicle off to chantilly honda to resolve problem - dealer replaced "fakra connectors". Problem occurred shortly after. 04/21: received notice from honda inc. Of most bus network connectors recall 06/21/21: dropped vehicle off to chantilly honda because dash was going out. In addition, vehicle lost 80% of power on major highway and had to be pulled over to avoid accident. We were stuck driving 20mph on the nj turnpike in the middle lane. This is dangerous. Very scary incident. 8/5/21: we filed a claim with honda inc to resolve situation b/c now this has become a safety hazard. 10/26/21: newly designed honda issued connectors were installed via chantilly honda. 11/4/21: vehicle displays "network communication lost" error again on infotainment/dash. We have not been able to resolve this dangerous recall with honda. After many phone calls and requests to speak with managers, nothing has been done. We are out of options and would like to receive counsel from the state. Thank you in advance, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Equipment:electrical:infotainment |
| Date | Nov 10, 2021 |
| State | VA |
| Description | I have constantly had to bring my car in again for the same problem since I bought it brand new in may 2020. On september 22, the audio/entertainment system completely shut down—it stopped playing music from the device connected to it and would not connect to a new device. The console then went completely black, and the audio system began to crackle incessantly, even when I turned it off. When I turned off the ignition and restarted the car, there was an error message on the display: “no audio connection†this had already happened multiple times since I had brought the car in for this problem a year prior. In some cases, I lost all displays, meaning I had no gps, speedometer, fuel indicator, or other safety indicators. Each time I called and/or I brought the car to the dealership, I was told that sometimes the system just crashes and that I should “reset it by restarting the car, just like an iphone.†however, this has never actually worked. In every instance, I had to restart the car 2-5 times and hope that the system would correct itself. Usually it did not, and I would just have to wait for hours or even days before the entertainment system would spontaneously begin functioning again. When it happened in september, I brought the car in and demanded that something be done. After a day, a service advisor called me and said the previous repair from a year ago was done incorrectly, which led to recurring problems with the wiring harness. You can imagine how furious I was since I had to bring the car back several times during the first ordeal in 2020. Fast forward another 24 days (october 16), and the same problem occurs. When I lividly informed the service department that I was having problems again, I was informed that this is a common issue with 2019 and 2020 models (citing a lawsuit that was filed against honda). The dealer was fully aware that these cars have this problem that pose a severe threat to passenger safety, yet it continues to sell them. |
| Category | Service Brakes |
| Date | Nov 09, 2021 |
| State | SC |
| Description | The contact owned a 2020 honda pilot. The contact stated that while her son was driving approximately 55 mph the brake pedal was applied however failed to respond the vehicle crashed into a fence. The wheel assembly detached. There were no warning indicator lights illuminated. The driver sustain muscle injuries and medical attention was provided. A police report was filed. The air bags deployed. There was no reported fire. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 18,000. The insurance company deemed the vehicle a total loss. |
| Category | Electrical System, Engine, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Nov 04, 2021 |
| State | TX |
| Description | My 2020 honda pilot has stalled 4 times in the past two weeks after the auto engine idle occurs at a red light. The engine will shut off automatically, but when I lift my foot from the brake, the car engine does not turn back on, and the car shifts into park, and acts as if stalled. In order to get the car to restart, I have to power down completely, open the driver side door(!!!) and “reset†the whole system before I can apply the brake and press the ignition button. Even then a couple of times it doesn't start for me doing that, and I have to cycle through the entire process a second time. This happened to me with my 3 children in the car twice on very busy (50mph) roads, and is incredibly dangerous. The second major issue I have noticed, but less frequently (about 3-4 times in the past 6 months), is that the auto braking system will randomly alert and apply the brakes while I'm driving down a straight road with no traffic in front of me! Needless to say, terrifying. This thankfully only lasts a few seconds before I regain control of the car, but also incredibly dangerous. I am scheduling service with honda to evaluate asap, but I have read *many* accounts of the exact same problem online and every single person says honda has never been able to find any cause. Some say replacing the battery helps, others say the stalling issue remains after battery replacement. If we can't solve this problem, or have the auto engine idle completely and permanently disabled, I will be selling this car very soon. 16,104 miles driven as of today. |
| Category | Suspension |
| Date | Nov 04, 2021 |
| State | IL |
| Description | The contact leased a 2020 honda pilot. The contact stated that the front end and rear end of the vehicle wobbled while driving at various speeds. The vehicle was taken to an unknown dealer who diagnosed that no alignment issues were found. The manufacturer was made aware of the failure. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 8,000. |
| Category | Unknown Or Other |
| Date | Oct 15, 2021 |
| State | NY |
| Description | N/a |
| Category | Service Brakes, Air:antilock:wheel Speed Sensor |
| Date | Oct 14, 2021 |
| State | FL |
| Description | The contact owns a 2020 honda pilot. The contact stated that after purchasing the vehicle at the local dealer and leaving the parking lot, the brake sensor message was illuminated, and the wheels began to vibrate and jerk slightly to the left and right. The contact also stated the radio was resetting independently. The contact took the vehicle back to a local dealer, where it was diagnosed with needing the camera sensor to be refocused and to replace the audio system. The vehicle was repaired but continued to experience failure daily. The contact took the vehicle back to a local dealer, where it was diagnosed with needing the camera sensor to be refocused and the audio system replaced. The vehicle was repaired but continued to experience a failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 11,700. |
| Category | Electrical System |
| Date | Oct 08, 2021 |
| State | GA |
| Description | I'm reaching out to you because I have no options and am completely frustrated. After looking into it (simple google search), I know I'm not alone. There appears to be hundreds (or thousands) of 2020 and other year honda pilots where the infotainment system is failing. It begins with "pops" & "crackles" and just keeps getting worse. Also, intermittently, you will get error messages or a blank screen which could be dangerous. The problem comes and goes which makes it even more frustrating. I have personally taken my 2020 pilot elite (msrp near ,000) into my local honda dealer 4 times already. Ten days after the most recent "repair" it has started all over again. In the past they have admitted they really don't know how to fix it and just keep replacing harnessing and wiring. They want me to bring it in again for a 5th time. Why should I bring it in when they clearly have no fix? The pilot was purchased from shottenkirk honda (cartersville, ga) in may 2020 and currently has around 30,000 miles on it. . My father lives in another state and he asked his local honda dealer if they knew of the issue. They quickly admitted they did and again, admitted they don't know how to remedy it. If you do any simple research you will see it over and over. You can start with this simple google search: honda pilot infotainment problems. As I said, I haven't found anyone who states it's been fixed permanently. I do appreciate the efforts and kindness of my local dealership (shottenkirk) but at what point will honda step up and do something of substance to fix the issue or replace the vehicles? This, in my opinion, is not a "shottenkirk" problem, it is a "honda" problem. I have tweeted honda north america and honda customer service and simply got a reply that says they've created a file and will look into it. |
| Category | Equipment:electrical:infotainment |
| Date | Sep 17, 2021 |
| State | AZ |
| Description | Have had numerous occasions where the center display console screen has gone completely blank when driving ( nav, audio & driver systems integration items). A bigger problem is that on one occasion on the highway, the driver's main display screen has also gone completely blank at the same time as the center display -- I. E. Total loss of speed info and all system warning lights. It takes almost 2 minutes for the screens to "reboot" and come back to normal. Honda has released several tsbs regarding the center display console, most network connection and audio issues but nothing I am aware of about the main drivers display failure. This is a totally random & intermittent condition but a severe safety issue when the driver's main screen goes out . I'll be going to the dealer soon but this issue has been around on various hondas for quite awhile with little apparent fanfare from honda?? |
| Category | Tires |
| Date | Sep 09, 2021 |
| State | OH |
| Description | I have 2 years old honda pilot 2020 touring original tires 245/50 r20 with 16900 miles on them and the front tires already start delaminating and chunk off (please see attached pictures). As you can see 2-year-old rubber looks like it's much older. Possibly the rubber compound is not what it should be. Did not found this dot # in recall yet only the close ones, looks like the recall should be wider. |
| Category | Equipment:electrical:infotainment |
| Date | Sep 08, 2021 |
| State | WI |
| Description | The center led screen and all components cut out and reboot many times while driving. This includes backup camera, hands free phone communication and navigation. Radio is also non functioning during this time. Honda has referred this fix as fakra components. Items have been replaced or worked on 4 times as of september 7th 2021 and the system failed again already today sept 8th 2021. The first incident occured 1 week after purchase and this is the fifth time it will need repair in less than 1 year, although dealer service has told me there is nothing else they can do until honda comes up the a fix. Apparently this occurring on several years of high end pilots. I contacted honda today and started the process for a case number. |
| Category | Service Brakes |
| Date | Aug 20, 2021 |
| State | FL |
| Description | The large amber brake warning indicator on the dash and the associated buzzer comes on giving a false positive indication periodically in two way traffic even on straight roads with adequate traffic separation. There is no specific pattern to getting this false indication and it is very annoying. I am concerned that it could also automatically apply the brakes when it is not necessary. In my normal commute of 20 miles it may occur five or more times. I have read online that other 2020 honda pilot owners are having the same problem and that dealers have been unable to correct it. |
| Category | Electrical System, Vehicle Speed Control |
| Date | Aug 18, 2021 |
| State | CA |
| Description | I have been dealing with the issue of my stereo crackling for over a year. The first appt is listed below. I have taken my car in 4 different times for this issue and am still as of today waiting on the part to come in to fix my car. I had an appt today and was told that the part was in and after dropping off my car was told the part is not in stock and they don't know when it is coming in. This is a dangerous and unsafe driving situation. The navigation turns off, the radio completely shuts off including my dashboard so I don't know how fast I am going. The crackling noise continues if the car is on or off. This is very distracting and loud especially since you cannot control the level of the noise. I think waiting a year for this to be resolved has been long enough and I expect the dealership to step in and provide some options. |
| Category | Electrical System |
| Date | Aug 16, 2021 |
| State | VA |
| Description | When vehicle is on, in drive-braked-or parked status, an incremental sound of electrical crackling and popping increasingly develops both in noise level and intensity, and emits throughout the vehicle. Culmination of this erratic electrical activity results in a loud chromatic/bursting "crack" sound and shutdown of the audio system. Component - appears to be in the wiring harness and electrical system connections. Safety issue - total distraction to driver's attention, disturbing, and alarming concern to passengers. Problem confirmed or reproduced - yes. Diagnostic errors captured and recorded on multiple occasions, with shutdown randomly occurring. Warning and appearance - no warning or apparent related catalyst is evident. First occurrence at 7,000 miles and continues. |
| Category | Unknown Or Other |
| Date | Aug 06, 2021 |
| State | MD |
| Description | The paint of my car started chipping on the hood roof of the car and moved to the top of my car, making spots all over my car. The front chrome part of the car has started to wrinkle and is looking as it will be peeling soon as well. The radio part inside the car is also wrinkling, on top. |
| Category | Unknown Or Other |
| Date | Jul 29, 2021 |
| State | NC |
| Description | The vehicle makes uncontrolled loud noises. It is very intermittent and sounds like loud cracking/exploding of windshield. It sometimes startles the driver and makes the driver cringe. Leading to uncontrolled movement of steering wheel. Potential hazardous. Honda has acknowledged that there is a problem with several hundred thousand cars and done service bulletins (a19030b version 3) and others. Our car now has been in for the same problem 7 times. Twice a specialist was working on the car in the last 22 months but the problem persists and is getting worse by the month. This is unacceptable and can lead to an accident but honda does not want to take responsibility. |
| Category | Unknown Or Other |
| Date | Jul 20, 2021 |
| State | MD |
| Description | Upgraded from odyssey to pilot. The rear tailgate is motorized, like our old odyssey. Unlike the odyssey, when something collides with the motorized tailgate, there is nothing that stops the closure. When unloading the trunk, I pressed the button to close. I reached back into the vehicle to grab one more item and it hit my head and kept closing. It did not stop. Afterwards, I tried multiple times for it to reverse and the force needed to trip the safety is excessive for what would be considered safe. Knowing what the odyssey was like, this is a major safety hazard. |
| Category | Tires |
| Date | Jul 13, 2021 |
| State | IA |
| Description | March 2021 - car pulling to right, took to dealership & they did alignment, problem persisted, returned to dealer april 22, 2021, still pulling right, they said they swapped front tires left to right and pull diminished, service manager indicated a tire belt/band problem & could go flat or have a blowout, two front tires replaced at 34579 miles on 70000 mile tires, found out about honda recall ua2 for same problem with continental tires but my vin not on recall list. |
| Category | Equipment:electrical:infotainment |
| Date | Jul 09, 2021 |
| State | AL |
| Description | The vehicles bus connectors where called have been taken to 3 different dealer ships to get fixed an problem still has not been resolved. The cars display screen and rear view camera has absolutely no power sometimes will turn on when I first start vehicle but will turn off completely while driving nothing is visible. Reversing I can't see objects and while driving have gotten lost since gps will completely turnoff and I can use my phone while driving. The bus connectors will pop constantly while driving. I have all documents stating the cars been seen and different things have been done to get fixed no warning problem started april 18th |
| Category | Equipment:electrical:infotainment |
| Date | Jun 15, 2021 |
| State | TN |
| Description | The electrical system including the rear camera, dash board speed display, hands free phone system radio intermittently goes blank and resets randomly during operation of the vehicle. Two honda dealers have attempted repairs unsuccessfully and continue to try changing parts. Failure during driving is distracting and potentially hazardous to the vehicle occupants and other vehicles near them. Honda can or will not give me any assurance that this problem will not cause problems with other electrical component of the car that are more safety critical. The dealer tells me they are waiting on parts and honda customer service sends me to a case managers voice mail who does not return calls. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jun 14, 2021 |
| State | MN |
| Description | Vehicle brakes automatically when operating at highway speeds when passing a vehicle that is either moving slowly or stopped in a turn lane waiting to turn left. Occurs when collision mitigation system is in both the on and off position and when cruise control is engaged and disengaged. This has occurred approximately twice a month since purchasing new in july of 2020. Vehicle also breaks when encountering an approaching vehicle on the highway while going around a corner when turning to the right. One time the vehicle behind me almost hit me and had to go onto the shoulder to avoid a collision. I reported this to the honda dealer in the winter months and they said it was likely caused by road salt. It's now june and there is no road salt and problem is still occurring. The orange break indicator when on turning the automatic breaking. |
| Category | Electrical System:wiring: Rear Compartment/trunk, Latches/locks/linkages:hatchback/liftgate:lock |
| Date | Jun 02, 2021 |
| State | FL |
| Description | The contact owns a 2020 honda pilot. The contact stated while offloading items from the trunk, the trunk door independently closed and hit the contact in the head. The contact stated no warning light was illuminated. The vehicle was not taken to the local dealer or an independent mechanic to be diagnosed. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000. |
| Category | Electrical System |
| Date | May 19, 2021 |
| State | CA |
| Description | On april 4. 7. 2020 I visited the honda dealer to report my dashboard and control console shutting off while driving. On 4. 14. 2020 I again visited the honda dealer to report a problem related to the same issue since it was not repaired. On 5. 4. 2020 I emailed the asst service manager about the backup camera going black/off. On 4. 21. 2021 I returned to the honda dealer again for the entire control display/camera display shutting off and crackling from the audio system. The dealer is not writing my concerns when the vehicle is inspected, I believe to deny the issue and avoid lemon law. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | May 17, 2021 |
| State | TN |
| Description | We purchased a 2020 honda pilot exl awd. The collision mitigation system engages arbitrarily, no vehicles or obstacles in front of me and the system activates. Honda dealership said they can't find a problem. However, there is a class action lawsuit against honda, filed in california, for this and other problems with their safety system. Most recently drove the car on a 560 mile trip, the collision mitigation system warning came on 5 times when there were no cars or obstacles in front of me. Hopefully nhtsa can apply some pressure on honda to address this issue. It is very frustrating when you have problems with a new vehicle and honda will not correct them. |
| Category | Electrical System, Service Brakes |
| Date | Apr 20, 2021 |
| State | TX |
| Description | Tl* the contact owns a 2020 honda pilot. The contact stated that while driving at various speeds, the vehicle intermittently stalled as the brake warning light would illuminate on the instrument panel. Each time, the contact would coast to the side of the road and resume normal driving soon after failure. The contact also stated that upon approaching a stop light, the brake pedal depressed to the floorboard as the brake made an abnormal grinding sound. The brake warning light illuminated on the instrument panel. The contact had taken the vehicle to honda of tomball (22727 tx-249, tomball, tx 77375) on three occasions and each time the mechanic were unable to duplicate failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Apr 17, 2021 |
| State | MD |
| Description | My 2020 pilot has several issues. 1. The dashboard and infotainment system blackout. In sept 2020, honda replaced the most module and said this would fix the problem. Several weeks ago, my infotainment system again went blank (3/6/2021), I had no back up camera or information. This fix obviously did not work. I took video on my phone. I took the vehicle to honda, they would not look at my video and said that they needed to recreate it (3/26/21). They did nothing. I also got the following message several days later (3/12/21), "unfortunately, com. Honda. Telephonyservice has stopped." I also showed this to the honda service center, they said interesting, we have never seen that. They did not want my picture, and could not recreate, so they did nothing. The crackling/popping noise is also back after it was supposed to be fixed, with the honda repair. They could not recreate this either, so they did nothing. 2. I have issues with the forward collision braking, auto sensing. I live in a rural area and when driving on two lane roads, head on to the other traffic the vehicle constantly brakes. When driving over two lane bridges, which I do often, it brakes several times a trip trying to get over the bridge. This is not safe. One time I was on 66 in va (1/27/21), at night, an 18 wheeler was coming off an exit ramp, I was in the right lane. The vehicle slammed on the brakes and dropped my speed approximately 20-25 mph for no reason. The 18 wheeler was still on the exit ramp. I was almost rear ended by the vehicle behind me. The brake sensing it too sensitive. I have taken it in for this, they could not recreate and told me to turn it off. That is not an answer. If a vehicle has safety options, we should be able to use them and not be told to turn them off! The 2020 pilot has a lot of issues that are not being fixed. This vehicle should be taken off the road. |
| Category | Power Train |
| Date | Apr 13, 2021 |
| State | PA |
| Description | There is a grinding/vibration or "rumble strip" sound around 44mph. This happens during cruising and not necessarily accelerating or decelerating. I took it to the honda dealer and a special honda tech came out and reported that this happens when the 5,000lbs towing package is installed which contains a transmission cooler and the cooler is where the sound is coming from. There is no fix. Cars, especially new cars, should not grind, and there is no fix from honda and this issue effects all honda makes and models with the 9 speed transmission since 2016 (so the dealer said). |
| Category | Electrical System |
| Date | Apr 05, 2021 |
| State | MD |
| Description | The information/entertainment system shuts off every few minutes rendering the backup-camera, gps, and all other information presented on the center display inoperable. Vehicle is currently at the dealer. This is the second time I have taken it to them for repair. |
| Category | Wheels |
| Date | Apr 03, 2021 |
| State | CA |
| Description | For the past two weeks my pilot felt like it was bouncing odd. We've only owned it for 5 months and have under 5,000 miles. While monitoring the tire pressure for two weeks, I've noticed that both driver side front and rear tires have been considerably low and we haven't added any air since. I figured it was because of heat/time of day. My last drive at 80 degrees at sunset ended with both driver side tires at 33 psi and both passenger side tires around 35-37 psi. This morning both driver side tires were at 33 psi on a cold start at about 60 degrees, once I got onto the same highway and lanes I have been driving on for the past 2 weeks, I noticed the man behind me waving his arms wildly. I checked my tire pressure on the dash and noticed the rear driver side was suddenly at 24psi, 20, 17, 10 and I pulled over to change the tire. When I went to inspect prior to removing the tire, you could audibly hear air seeping out. On visual inspection there is no nail, no puncture wound or any evidence of a chance that a puncture happened and the object sheered or came out entirely. There is no sidewall damage, no rim damage of any kind. The tire itself is a bridgestone deuler h/p sport as. There was no debris in the road |
| Category | Electrical System |
| Date | Apr 01, 2021 |
| State | CA |
| Description | I keep hearing static from my dash console. I took it in many times and they just reset it. I'm aware that the harness needs to be replaced from research. |
| Category | Fuel/propulsion System |
| Date | Mar 29, 2021 |
| State | NC |
| Description | Car was stopped at a traffic light and when it turned green, I pressed the accelerator. Initially the engine raced but the car did not move. After a few seconds, the car slowly began to move and then fully 'engaged' and moved forward. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Mar 28, 2021 |
| State | MD |
| Description | This vehicle has been nothing but problems since day 1. It began with the sunroof leaking and causing puddles in the front and rear passenger floors. That issue required 4 trips to the dealer. The speakers then began popping and the radio and dash would completely shut off while driving. Fixing that has been attempted 5 times and the radio still continues to have problems. I have also experienced false crash sensing and once, the auto braking system made me come to almost a complete stop while going about 45mph and no one was even around me. This car has been a problem and is now becoming a huge safety concern as my wife who regularly drives it is now pregnant. She is scared to drive it and honda is unwilling to help solve the issues. |
| Category | Wheels |
| Date | Mar 23, 2021 |
| State | FL |
| Description | I have had two tires blow out on my 2020 pilot. One at 10,000 miles and one at 18,000 miles . I was on a main street both times and did not run over anything they just blew up . They are bridgestone dueler h/p sport as 245/60r18 m+s |
| Category | Power Train |
| Date | Mar 22, 2021 |
| State | PA |
| Description | Transmission grinding gears sound at about 45-52mph when easing off the gas and a shift occurs. Car tends to lurch when this happens. Happens just about anywhere you can cruise around 45-50mph. Dealer attempted fix with honda usa, but they only reversed a transmission bracket and replaced transmission fluid. Now it is muffled, but exactly the same otherwise. There is also a notable metallic thunk/slam sound around 20-30mph when easing off the gas and a shift occurs (very harsh and abnormal sound for a car, despite dealer stating this is normal for this vehicle) . Happens anytime you cruise at 20-30. I live right near a stop sign so it happens every time I go home. Videos: https://www. Amazon. Com/photos/shared/ovk5yu4zrnauqkkzbafh1q. Vqc1egwnb8aqujehu5gyju/gallery/6hsxculuroo5vqr-phfjcq https://www. Amazon. Com/photos/shared/d_0o21imsdwfbgc0484dzg. Dgpjqdit7uyguzzvndsob9 https://www. Amazon. Com/photos/shared/_yvxuttrqec_n2z2eadimg. Nnwoepxjef0e6yvzg_t8om/gallery/o6dcigxottud8j_p1kqryw https://www. Amazon. Com/photos/shared/6kb5vqkaq5-whaa9xsthea. 4dg-fmy5gof4ruhpdwmxk0/gallery/vrgbsfzos3ajl-1of9up1w |
| Category | Service Brakes |
| Date | Mar 18, 2021 |
| State | CA |
| Description | Tl* the contact owns a 2020 honda pilot. The contact stated while driving approximately 1 mph while turning and depressing the brake pedal, the vehicle lost functionality in the brakes, which resulted in the contact crashing the vehicle into a wall. 1 person was injured (the contact) and sustained soreness to the body but medical treatment was not sought. The contact stated no warning light was illuminated and a police report was not taken. The vehicle was driven to contacts residence. The vehicle was not repaired. The manufacturer was not informed of failure. The failure mileage was approximately 2,000. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Mar 15, 2021 |
| State | OH |
| Description | I'm writing to inform you of a severe safety issue that occurred with our 2020 honda pilot touring edition. My family and I were driving on the highway at about 70 mph when all of a sudden the car wouldn't accelerate and in fact lost power. The engine light was flashing and we were fortunate to have an exit ramp close and we coasted off on the exit ramp limited to 5 mph. All electronics were on (radio and dvd), but the car forced us to a stop. We called the honda service line because this car is still under warranty. They informed us not to drive the car at this time with the engine light on. We sat in the car with the engine light on and pulled over for approximately 20 minutes. They recommended turning the car off for 10 minutes, like manual said, and then restart the car to see if we can drive to safety. We did this and the engine light was off and we were able to drive to a safe location. 100+ miles away from our home, we took it to a honda dealer. They did an inspection of the car and attempted to read the system to find out why the engine light came on. They wrote up a detailed report and said that the engine light may not have been on long enough to get a read/report, but everything else looked ok. They did write in their report that there is a known bulletin for a fuel injection problem. They said they recommended it, but that the engine light would need to be on longer to justify recall. And lastly, I want you to be aware that this car, since purchasing new, has been in the shop or not correctly working for 4+ month of the year we have owned it. The dvd player, information electronic screen system broke and needed replaced. Additionally, we had loud cracking and popping noise and it required a cable with proper shielding to be replaced. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Blind Spot Detection, Unknown Or Other |
| Date | Mar 11, 2021 |
| State | SD |
| Description | Pilot was parked and when I went to get in it to leave, I noticed the rear window looked weird. Walked around back and the back glass had just exploded. Glass was bulging with a large missing piece. It was cracked all the way thru and on the passenger side was a big piece missing where a rear defroster module would be located. The glass was still creaking when I realized this happened. It was not caused by something hitting it as there was not glass in the inside. I think it was caused by the rear defrost which was not on at the time. Glad it did not happen when I was driving. Just happened, but if I know honda, they will not stand behind their vehicles. "not our fault". |
| Category | Electrical System, Unknown Or Other |
| Date | Mar 09, 2021 |
| State | TX |
| Description | The infotainment unit is consistently shutting down. This includes the navigation, tv, radio and backup camera. This happens while vehicle is in motion. |
| Category | Electrical System |
| Date | Mar 08, 2021 |
| State | AR |
| Description | Speakers make crackling noise while playing dvd/bluray. Gets louder and more frequent until all audio eventually stops. |
| Category | Unknown Or Other |
| Date | Feb 24, 2021 |
| State | AE |
| Description | Software update required to maintain rear view camera back up visibility. Two safety recalls on vehicle. I am stationed in germany and can't have any service recalls and I leave for the states april 6. Germany currently doesn't have the capabilities to do the software update |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Feb 18, 2021 |
| State | OH |
| Description | False collision warnings and fails to alert to actual potential collisions. Alerts and reacts to non-existent collisions causing unnecessary anxiety and reactions by driver. Speeds vary from 35 mph to 60+. Failure to react was on highway at a speed in excess 55 mph. Occurs on city and highway. Multiple incidents per month, |
| Category | Back Over Prevention: Rearview System Braking, Electrical System, Unknown Or Other |
| Date | Feb 01, 2021 |
| State | MD |
| Description | The infotainment system is not functioning to include: back up camera, phone hands free, maps, radio, clock, etc. The unit has been inoperable since december 2020. |
| Category | Electrical System, Engine |
| Date | Jan 17, 2021 |
| State | IL |
| Description | I've taken my vehicle in 4 times now for electrical issues and the sensors randomly going off. Today while driving, I got a notification of an engine system problem as well as an emissions failure and awd failure. I purchased my vehicle brand new from the dealership and this will now be the 5th time going in for electrical issues and now whatever this engine failure is. The dealership is closed right now so I do not have a full diagnosis but the warning on the screen tells me to limit driving and keep the car off due to potential fire. This should absolutely be investigated. |
| Category | Electrical System, Unknown Or Other |
| Date | Dec 23, 2020 |
| State | TN |
| Description | Random popping noise, like sound of small rocks hitting windscreen. Occasionally the display where speedometer is goes out. Audio problems with random volume issues. Popping noise occurs whether audio system is on or off. Notice it more while in motion and going over bumpy road. Been to dealer 5 times and replaced wiring, amp, head unit, and still have issue. |
| Category | Electrical System, Engine |
| Date | Dec 16, 2020 |
| State | CA |
| Description | Purchased my 2020 pilot on 12/30/2019 in fresno, ca. Recently this month december 2020, I started hearing a cracking and popping noise from the speakers. The popping noise happens whether or not music is on. I also started hearing this weird noise that almost sounded like there was a compressor in my vehicle. I did some research on several honda pilot threads and it seems to be the ac compressor and the speakers. Apparently the wiring harness needs to be changed. I've looked over the nhtsa website and seen multiple complaints regarding the speakers popping issue. I have not taken my vehicle to the dealer yet, I dont completely trust dealership service centers and they prey on customers and over charge and make you think there's other things wrong with the vehicle. I like to do my research prior to taking my cars to any repair shops. I also video and voice recorded all the weird sounds that the pilot is making. Honda needs to fix this, if this in fact is a wiring issue, this can possibly cause a short out thus a safety issue. I will be printing out several of these complaints and showing them to the dealer before they try to swindle me out of an excess amount of money. Although since it hasn't even been a year my vehicle should be under warranty. |
| Category | Electrical System, Unknown Or Other |
| Date | Dec 15, 2020 |
| State | HI |
| Description | While driving we noticed what sounded like small rocks hitting the windshield. As we drove the car more the crackling/popping noise grew with frequency and intensity. Now every time we drive we hear intermittent crackling/popping noises. At times it is very loud and constant. It sounds as though the windshield is cracking or going to crack. When I park the car and turn the engine off the crackling/popping noise is still heard. I am worried that this problem with progress and we may get instrumentation blackouts like others have gotten. |
| Category | Electrical System |
| Date | Dec 13, 2020 |
| State | VA |
| Description | Vehicle cracks and pops from speaker system. Sounds as if your in a hail storm. Radio / navigation systems goes blank and back up camera goes black. Have had to honda of bristol and they have 'fixed/repair' the problems. Vehicle works great for a few months, this past time after repairs it has only lasted one week. I do not feel as this is a safe vehicle for me and my family . The cracking popping sounds , the blackout of the panels and no backup camera is a hazardous situation . This happens when the car is in motion and it's scary I have read their is a civil suite against honda for this vehicle- how does one find out more information on this |
| Category | Unknown Or Other |
| Date | Nov 22, 2020 |
| State | NJ |
| Description | The display audio and entertainment disconnects and stay off during running the vehicle(in motion on any road and any speed), it does not work audio for direction map, radio, cd player. And unwanted cracks sound are heard while driving the vehicle which is distracting while driving the vehicle. Dealer mentioned issue should fix with two recall repairs, which eventually did not fixed. Following below recalls repair below did not fixed the issue. Recall# 20-051, front control box ota software update. Op# 0105b3, . 3 hrs, temp# a20051a recall# 20-047 guage control module software update op# 7165a5, odd temp# a20047a, pass temp# a20047b, pilot temp# a20047c. . 5 flat rate hrs |
| Category | Service Brakes |
| Date | Nov 13, 2020 |
| State | AR |
| Description | Tl* the contact owns a 2020 honda pilot. The contact stated that while applying the brakes, there was an abnormal popping sound coming from the vehicle. The vehicle was taken to frank fletcher honda (2921 moberly ln, bentonville, ar 72712) where the contact was informed that the sound was normal. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 3,100. |
| Category | Air Bags |
| Date | Nov 09, 2020 |
| State | OH |
| Description | Upon impact, the driver's airbag deployed and vehicle began smoking. The vehicle smelled strongly of smoke. The driver suffered burns from the airbag, though it's unclear if they were caused by chemical or flame. |
| Category | Electrical System, Service Brakes |
| Date | Nov 03, 2020 |
| State | OH |
| Description | 2020 honda pilot touring 1,156 miles - 3 months old. Vehicle began to stall when pulling into garage and applying breaks. Loud sounds coming through speakers as if you're driving through hail. Tuner lost, network connection failed, dashboard black. Vehicle can also apply breaks when no other car is around. Latest system failure car stalled when applying breaks at an intersection. Also driver passenger mirrors independently move while driving. Software update to control box and gauge control module without fix. Now tightened wires behind blu-ray player. Sensing/break issues are unknown to honda and have not been fixed. |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 02, 2020 |
| State | CA |
| Description | After having known recall issue repaired, electrical/sound system still continues with aggressively loud cracking and popping noises. The noises at times are out of the blue, causing the driver and passengers to be startled. The instrument panel will freeze up and blue tooth/voice activated features will stop functioning. These issues occur when the car is moving or stationary. No improvement after the recall reprogramming was completed despite being told by the service technician it would resolve the issue. |
| Category | Unknown Or Other |
| Date | Oct 29, 2020 |
| State | NC |
| Description | Multiple times this vehicle indicates that my car has crossed center line when it hasn't and has activated one or more "safety" features including an alarm and steering wheel shaker. Today my vehicle actually applied the brakes when another car was approaching me in the opposite lane. I have had car into dealership 1 time for these issues and they said it was fixed. |
| Category | Electrical System |
| Date | Oct 24, 2020 |
| State | CA |
| Description | I was driving on the freeway and my whole instrument panel where my speedometer is and apps ect are turned black where I couldn't even see how fast I was going , but before that happened my stereo was crackling and cutting out and then blacked out as well and then came back on again. I have it recorded for my records. Then when I was on my way home from what they said at the dealership which would fix the dash was a recall on the vehicle but as soon as I came in my car there was an update on the dash of my stereo, was still cutting in and out and I couldn't use my bluetooth like I should be able to or listen to my radio through the internet or just regular fm radio. I only have 3800 miles on my vehicle and have had my vehicle for just shy of 5 months. It's ridiculous to spend 40k for a vehicle that doesn't even work properly. Also before purchasing the vehicle I asked the salesman at tracy honda who then asked his sales manager my question if there were stereo problems in the vehicle I was buying like the ones I've been reading about and researching and they told me no it was a model above mine and they hadn't heard of it at first. I also asked about the dash turning black and they responded with the same thing. So technically they sold me a vehicle with a recall and lied about the things that were wrong with the vehicle before I even bought it. It should have been sold to me as a used vehicle due to the recalls already on the vehicle before I purchased. When I took my pilot in for my recall the service guy said that his 2019 civic does the same thing and he just lives with it and that's kind of pathetic especially when you actually work at a honda dealership do you still have vehicles and can't even have a stereo that works in a car something so basic. |
| Category | Electrical System |
| Date | Oct 22, 2020 |
| State | SC |
| Description | First month I bought vehicle 10/2019 began hearing loud cracking and popping noise which at first thought was windshield. As it continued we realized was coming through speakers. Then entertainment system began to shut down and reset with various messages. Mainly "network communication lost". Other messages as radio not available would also come up. Screen would go black. Then speedometer / tachometer data screen would go black and reboot. Took to dealer was told loose wires from dvd system. They 'repaired'. Within two months all the same problems and more began again. Rear view camera would not come on. Or it would come on while driving forward down the road. System would reboot and go black several times per day. Took back to dealer. They were now aware of problem in other vehicles. Told me needed new wiring harness. They kept car for a week and replaced wire harness. Vehicle was fine for about two months then problems all came back. Screens all went black repeatedly while driving, or stationary. It didn't matter conditions but all electronic systems would continuously shut down and reboot. A couple weeks ago everything went black and has remained off. Vehicle is now back at dealer for the third time to try and fix problems. They told me there are recalls for the back up camera and speedometer portion. And tried to tell me there must be a link in the wires somewhere that they need to locate. Obviously honda must be aware of this problem as there are hundreds of posts online about the identical problems in other 2020 honda pilots. It is not safe to drive the vehicle without any speedometer or information systems functioning. |
| Category | Unknown Or Other |
| Date | Oct 14, 2020 |
| State | OH |
| Description | Had an impact crack (supposedly) on the windshield. There was no indention. The outside of the windshield was perfectly smooth but you could see it. Repaired by safelite. A week later happened again. Large crack, same side. Safelite found a "chip" the size of a pencil tip near the edge of the windshield that they said caused the window to crack. They stated that these windshields are now quite fragile because of the things placed inside of them and it could easily happen again. Happened on a city street, I imagine, because we only drove to a doctor's appointment. Didn't see it until the next morning. So, it cracked later, not when we were driving the car. The crack now is now about 18 inches long just sitting in the driveway. This "chip" is the size of the point of a pencil tip. This second problem is on the same side (passenger side) of the car as the first one. The first one also was perfectly smooth on the outside of the glass..... Which was strange because if a rock had hit it I would think it would have chipped the glass on the outside. No chip inside or outside. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 06, 2020 |
| State | CA |
| Description | Issue #1 : I was driving in highway with garmin navigation turned on, the display reboots with an error "network connection lost". Issue #2: while connecting my iphone with google navigation, the display gets stuck and reboots again. Serious issue while driving this car with navigation on. Issue #2: rear camera sometimes doesn't show up or there is a delay when gear is switched to reverse. Issue #3: when a usb is connected to play audio/video, the display freezes after sometime and reboots automatically. Similar issue with blue ray dvd. |
| Category | Service Brakes, Unknown Or Other |
| Date | Oct 04, 2020 |
| State | ME |
| Description | The cmbs (collision mitigation braking system) is too sensitive. Multiple times, the cmbs has activated without a valid reason. 1 example, I was on an interstate highway in the left lane passing a slow moving 18 wheeler in the right lane. I was passing the 18 wheeler in a curve and my suv suddenly braked because it thought I was going to crash into the 18 wheeler. I was in control of the vehicle the entire time and I can only think the system was confused by the speed differential between my vehicle and the truck in a tight curve. Several other times on two lane roads, the system will flash "brake" even if I am not crossing the center line. I think the cmbs is too sensitive. |
| Category | Electrical System, Electronic Stability Control, Unknown Or Other |
| Date | Oct 01, 2020 |
| State | AZ |
| Description | 2020 honda pilot touring has complete black out of all electronics and the dash board since purchase regardless if the vehicle is moving or stationary. Popping and cracking constantly throughout and behind dash/windshield regardless if the car is stationary or moving. There is no way to measure engine speed, fuel, oil pressure, or what gear you are in. Total electrical failures are occurring since purchase, and the dealer has no fix for the issues, but does acknowledge all of these safety and electrical failures are factory born, and honda has failed to find or provide a fix. With all systems failing, the car is not safe to drive. The brake system will brake when you are traveling slow or at high speeds, regardless of the fact that nothing is around the vehicle. This car should be recalled and returned to the factory before more people are killed or injured. The current recalls do not fix any of the electrical safety issues. These cars require a total rewire of faulty harness wiring which is a fiber optic defect from the factory, therefore, software updates do not and will not fix these safety issues. All of these vehicles require a total rewire. Honda should be ashamed of themselves for allowing consumers to continue driving these death traps!. |
| Category | Engine, Service Brakes |
| Date | Oct 01, 2020 |
| State | FL |
| Description | Brakes are too low and soft. Idling is rough during cold start. I brought to the dealer last september 28,2020 but dealer did nothing. Technician said there is nothing wrong with it. The dealer is holler honda in orlando florida. This is my fourth honda and only experience this. Brakes are like that all the time. Always stopping too close to the vehicle in front of me. |
| Category | Electrical System |
| Date | Sep 29, 2020 |
| State | OH |
| Description | Tl* the contact owns a 2020 honda pilot. The contact received notification of nhtsa campaign number: 20v439000 (electrical system, back over prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that on several occasions several electrical functions failed to operate as designed. The vehicle was not repaired. Mansfield motor group (1493 park ave w, mansfield, oh 44906, (419) 529-4000) was contacted and failed to remedy the issue. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 1,999. |
| Category | Electrical System |
| Date | Sep 26, 2020 |
| State | NY |
| Description | The rear camera fails as a result of the center console (infotainment system) shorting out. This also causes distraction while driving. Additionally, there is a lound crackling and popping noise from the audio system which is related to this issue. |
| Category | Electrical System |
| Date | Sep 18, 2020 |
| State | SC |
| Description | Nearly constant crackle/popping through speakers largely related to body flexing. The rougher the road surface, the more evident the noise becomes. Clearly a mechanical issue with electrical connections. A temporary improvement may occur after applying an open hand smack to the dash surface above the instrument cluster. Pop/crackle is evident even with the sound system powered off. Additionally, the instrument cluster completely fails occasionally and the vehicle must be turned off and on to have the display returned. Very much a safety issue! Based on my long experience in the electronics industry, this is some sort of grounding or connector issue'or possibly an intermittent short circuit (although no fuses have blown). The issue started soon after purchase 10/2019 and continues through today, 9/18/2020. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 26, 2020 |
| State | LA |
| Description | Driving vehicle cracking sound coming from windshield and radio has static . Drive on smooth road does not do it . It does it when hitting bumps or going up curbs . Car was taken to dealer 8 25 2020 picked it up today 8 26 2020 drove it home pulled up in driveway started cracking turned around brought it back . Service dept said they know its a problem service chief tech said something about wiring issue. |
| Category | Electrical System |
| Date | Aug 25, 2020 |
| State | OR |
| Description | Crackling and popping around the dash area occurs while vehicle is stationary or in motion. The infotainment system will blip or completely go out. While driving the whole display panel has blacked out. I had to pull over, turn the car off for about 15 min before the displays came back on. Also while in motion, the back up camera will black out. Probably the worst issue is that randomly, on the freeway or in town, the crash sensor detects something that isn't there and the "brake" warning flashes at me. The car has even braked for me, which thankfully happened in town while not at a high speed. These electrical issues started with less than 3000 miles on the car. The first trip to the dealership for repair, they said it was crimped wiring by the factory. The "repair" lasted less than 2 weeks. Three months later, two different dealerships, 3 times in the shop, and the problem still has not/can not be fixed. The dealership is now telling me they have a tsb for the popping/crackling but the parts are back ordered. We'll see. Very disappointed with honda on this. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Aug 25, 2020 |
| State | NJ |
| Description | Ever since I have purchased this car I have had nothing but issues. First started with cracking and popping sounds with the speakers, even when all audio was off in the car it would still make the noise. Then the dvd player stopped working. Next the cracking and popping started all the time and it was near impossible to make phone calls with bluetooth in the car. Finally after the 3rd time back the speakers were 80% fixed after a honda representative came out from corporate. Then my automatic braking starting having significant issues. At first it was a random occurrence and only once in a blue moon. Now, like the other issues, it is progressively getting worse. I have already had it in once and they stated they could not replicate it but were able to see that it had been triggered. Since I have had my car back in less than two full weeks it has occurred at least 12 times on different roads (open highway, places with no cars or trees, at night or day it doesn't matter). I am now awaiting another call back about getting this issue fixed. Oh and there was that time that my backup camera stopped working completely, can't forget that. Overall, incredibly upset about how much we spent on a brand new lemon. |
| Category | Electrical System |
| Date | Aug 20, 2020 |
| State | NH |
| Description | Main dashboard display goes dark, along with infotainment system. Cracks and pops heard from the speakers. Hands free stops working. We've reported this to the dealer and had the car looked at on multiple occasions. This week a software update was applied that seemed to make the problem worse. With main gauges and hands-free not working the vehicle is not easily or safely driven. |
| Category | Electrical System: Instrument Cluster/panel |
| Date | Aug 19, 2020 |
| State | CA |
| Description | 2020 honda pilot. Consumer writes in regards to electronic sparking from dash display. *ld the consumer stated a noise could be heard coming from behind the dash. The sparking and grounding blanks out the instrument panel and dash display. The dealer was made aware of the failure and advised there was no known fix. *js |
| Category | Electrical System |
| Date | Aug 16, 2020 |
| State | TX |
| Description | Audio crackles, instrument panel and audio screen reboots randomly, intermittent connection lost |
| Category | Electrical System |
| Date | Aug 15, 2020 |
| State | FL |
| Description | While driving on the highway the instrument panel, including the speedometer and all gauges, went black and there is a horrible popping and crackling sound coming from the speakers. The sound system was completely off when this happened. The dealership had the car for a week to "fix" it. Its been 3 1/2 weeks and now its started back up again. This is a new 2020 pilot with 1060 miles on it purchased on 6/24/2020 |
| Category | Electrical System |
| Date | Aug 14, 2020 |
| State | TX |
| Description | The center dash infotainment display for backup camera and other features went dead (black) while driving. This occurred on a new 2020 awd honda pilot touring purchased in december of 2019. At approximately 1,000 miles a loud intermittent "popping" began coming from the speakers. It increased in frequency and became constant over time. A few days ago, august 10, 2020 with approximately 3,700 miles on the vehicle, the sound was at it's worst and the dash console suddenly went out while driving. It would not come back on. I had to back out of a grocery store parking lot without any rear visibility from a high profile vehicle which felt very unsafe. |
| Category | Electrical System |
| Date | Aug 12, 2020 |
| State | OH |
| Description | Infotainment screen goes blank, instrument panel goes blank, radio, loose backup camera, radio, gps. The radio intermittently works, and has a static or cracking sound. These problems occur while the car is in motion, or stationary, while in the city or on a highway. I get messages such as network communication lost, no audio connection, check tuner. There have been occasions where I lost the instrument panel, and did not have a speed indicator, and have been backing and loose my backup camera. This last time I took it to a dealer, they pulled it over to the side for over an hour, then came to the waiting room and told me they didn't have any parts to repair the problem, and did not know when they could get the parts. It was as though they never heard of such a problem. The dealership did update the gauge control module software, but the safety problems persist. I have video on my phone of some of these occurrences, and can upload the invoices I received from the dealership.*dt*jb |
| Category | Unknown Or Other |
| Date | Aug 12, 2020 |
| State | AL |
| Description | There is a crackling/popping sound coming from the infotainment center. It happens when the radio is playing and on calls. It is very distracting and annoying since it is very loud. This has been happening for some time and has not stopped or diminished in volume. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 11, 2020 |
| State | TX |
| Description | While driving the dash display blacks out intermittently in addition to a constant popping/cracking sounds from the infotainment system. This is a known issue with the 2019-21 honda pilots in all trim models except lx. The service department has issued the service ticket to what needs to be replaced but are on a parts back order until the end of september. Recommended solution is to install/replace the fakra connector set and most service cords associated the most bus network. |
| Category | Electrical System, Electronic Stability Control, Unknown Or Other |
| Date | Aug 11, 2020 |
| State | AR |
| Description | Popping, cracking even if radio off. Sometimes light pings like rock hitting windshield sometimes loud long static sound. Radio cuts odd and on. Navigation screen will cut in and out and go blank (black). Speedometer dial will reboot and or go blank and reboot. This is all while driving the car. I have had the rear view camera not come on when first putting it into reverse to back up. It did come on after putting car into park and then back into reverse. We had recall work done yesterday 8/10/20. 20-047 6mb002018-21 and 20-051 6hr002019-20 picked car up today and popping and cracking not fixed. Had service tech ride with me and he heard it and also witnessed the radio/navigation screen go out. The 'cluster' did not go out during this time. Unsure if the cluster will go out again but the other issues are not fixed. He put in a ticket that states they are unable to fix problem at this time as honda does not have a fix. These issues occurred on highways, parking lots, stationary in driveway. |
| Category | Engine, Vehicle Speed Control |
| Date | Aug 11, 2020 |
| State | UT |
| Description | Stopped at a red light waiting to make a right turn. After traffic cleared pressed on the gas and car immediately started revving really loud. Looked and it said it was at 6000 rpm even though I was barely touching the gas. The car then started decreasing speed without me taking my foot off the gas. I quickly pulled off the road and it wasn't until I put the car in park that it finally stopped revving so loud. I shut the car off and let it sit for a few minutes before starting it again and driving. It then started flipping from showing the blu-ray info to apple carplay repeatedly on the info screen. |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Aug 09, 2020 |
| State | TX |
| Description | The infotainment center goes blank, statics when on, sometimes the speedometer screen goes off, or the the entire infotainment center goes away. |
| Category | Electrical System |
| Date | Aug 09, 2020 |
| State | NM |
| Description | Bought a 2020 honda pilot ex-l in albuquerque from garcia honda in mid july 2020. First weekend after purchase, I took a 2 hr trip (one way) with my wife and kids (5yo and 10mo). On my way back, I started hearing crackling noise coming from the speakers, all while listening to radio and 'google maps' directions. The crackling nose became more severe/persistent, then the infotainment system shut off; first displaying "network connection lost", then off completely. At some point, after the center infotainment system display went off, the instrument cluster also shut off (only displayed engine temperature and gas fill level). Yes, with my kids still in the car... Why would honda keep on selling vehicles that are known to be defective in this way? Very likely part of the reason is to help just continue to help themselves and their pocket books, all at the expense of my kids' safety. Nice going honda corporates!! Please look at your kids then look in the mirror and think about what you are doing! In the past weeks since the vehicle purchase, seems I have spent more time at the dealer (3 times, 4th time scheduled... And threshold for 'lemon' law) than with my kids. The service manager (andrew neufeld) and personel at garcia honda are very attentive but have told me that there is nothing they can do to fix this issue. So I'm stuck with a vehicle I don't dare to drive with my kids in due to safety concerns. I tend to be less optimistic than most but a fair concern of mine is the following: honda does not know what causes the issue, nor can they fix it. Do they know what all is really affected? Are other systems (or system outputs) impaired? What can I expect from lane departure and front collision warning when the infotainment system and instrument cluster decide to shut off? Back up camera goes off... A no -no with kids around the house!!!!!!!!!!!!!!!!!!!!!!!! |
| Category | Electronic Stability Control, Engine, Service Brakes |
| Date | Aug 08, 2020 |
| State | TX |
| Description | I got this car only 1 week; I heard the noise from steering wheel and the problem when I hit gas and shift the transmission. On july 13, I drop the car to fix for 2 days. Then, only 2 week after I have experienced cannot hit gas and I cannot hit the brakes. The all engine light, break light, tsa light and other 3 lights is coming. I have to tow my car to dealer shop. This car is bad car |
| Category | Electrical System |
| Date | Aug 07, 2020 |
| State | PA |
| Description | Infotainment system shuts off and restarts on its own, near constant loud pops and cracks are heard in speakers. Speedometer disappeared and went black while driving at high speed, backup camera shut off during use, navigation and radio fails and states 'check tuner' infotainment system goes black and unable to turn back on. 'most net off' displays multiple times when system shuts off. System is essentially unusable due to this issue. Horn may have also stopped working during black screen. |
| Category | Electrical System, Electronic Stability Control |
| Date | Aug 07, 2020 |
| State | AR |
| Description | We purchased a new 2020 honda pilot touring on july 11,2020. After 2 days we noticed static,c crackle and popping sounds from the radio and this happens with the car in motion or sitting still. Then the dash goes completely black affecting the speedometer and all the gauges, backup camera, etc. Took car back to wolfchase honda service department and was told that there was nothing they could do because it was out of their hands. But american honda was aware of the problem, contacted american honda and was also told that they could not replace the car but we would have to wait until a recall was issued. No regards for our safety at all. As of today, august 7, 2020 with 637 miles on the car honda still have not repaired the problem. We have purchased 3 vehicles from honda but after this, its our last. Very unhappy and dissatisfied with honda at this point. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 06, 2020 |
| State | AR |
| Description | I drive an 2020 honda pilot elite. After 6 months of driving the car the windshield has started making noises. It wounds like the windshield just shattered or is shattering. The next sound is like a thousand small peddles hitting the windshield. When the noise first happened it almost made me wreck because I thought someone threw something into the windshield. This happens when you are driving in motion. I have contacted honda usa twice and the car has been to the dealer twice. Absolutely nothing has been repaired or fixed or done to take care of this issue. I have noticed other |
| Category | Electrical System |
| Date | Aug 04, 2020 |
| State | SC |
| Description | We purchased a new 2020 honda pilot, touring model, from stokes honda north in north charleston, sc on june 27, 2020. Within several days, we experienced persistent static coming from the front speakers, with or without the radio on and regardless of the vehicle being in motion or stationary. This issue resulted in distracted driving on each occasion. On july 14, 2020, while driving on the highway, the dashboard panels went completely black affecting the speedometer, temperature gauge, fuel gauge, navigation, cruise control, back-up cameras, etc. The same issue occurred several hours later while in street traffic. We went in person to notify stokes honda about this serious concern and to initiate our warranty agreement to fix the problem. We were advised that they were aware of this problem with honda pilots; that they knew of this problem when they sold us the vehicle; and that there was nothing they could do to fix the problem even though it fell under our warranty guidelines. As of today, the safety concerns have not been resolved and stokes honda representatives have become unresponsive. |
| Category | Service Brakes |
| Date | Aug 04, 2020 |
| State | WV |
| Description | The forward collision system in our 2020 honda pilot will alert us to brake, shake the steering wheel back and forth and beep with nothing in front of us or will do it when another vehicle is out of the alert zone in the opposite lane. We have taken it to our local dealer and they have not found an issue. We can be on backroads, main streets and recently on empty bridges. |
| Category | Electrical System |
| Date | Aug 03, 2020 |
| State | GA |
| Description | Regardless of whether the car is in drive or park, the electronic system makes an awful cracking/popping sound. This also happens when the doors lock, etc. Last week, the sound got so intense that and all of the sudden the speedometer and radio system went completely blank and would not come back on. This will be the second time that this car has gone into the shop for repair. I have also noticed that the automatic braking system will brake for no reason - which could potentially cause a very serious accident. I purchased this car feeling that it would be one of the safest options for transporting my four children. However, I have become quick to realize that may not be the case. I was told that this was a recent recall released by honda and the dealership would repair it this morning. However, I have not been able to find any type of recall on this vehicle. I see that numerous people have this same complaint and I feel that this should be taken care of before someone becomes seriously hurt. |
| Category | Electrical System |
| Date | Aug 02, 2020 |
| State | OR |
| Description | While in motion, vehicle has very loud audible pops. This problem occurred first in may and again in july, with the addition of the infotainment screen going out multiple times, including lost access to backup camera and navigation. Screen shows network connection lost. A dealership has been working for two weeks to solve the problem by inspecting the most bus connectors per honda tsb but has been unable to resolve the pops thus far. See paperwork image below for initial attempted fix in may. |
| Category | Electrical System |
| Date | Jul 31, 2020 |
| State | GA |
| Description | We purchased brand new in april 2020. After less than one month, we began hearing popping & crackling from the speakers. The res began freezing to the point that the dvd player would not work at all. Popping & crackling continued intermittently, to the point where the infotainment screen would display "no connection" on everything--carplay, siriusxm, fm radio, etc. The infotainment screen, as well as the gauge cluster (including speedometer, rear back-up camera, etc.) then began going completely black while we were driving on a county highway, and rebooted multiple times. We haven't even made a payment yet on this vehicle, and it has been sitting at the dealer for repairs for the last week. They acknowledge that it is a known problem, but there is no known permanent fix. I cannot stress enough what a safety issue this is. Yes, the popping is incredibly annoying, but it's terrifying to be driving and have no speedometer, warning lights, backup camera, etc. Honda corporate needs to acknowledge this and make it right before someone is seriously injured. |
| Category | Electrical System |
| Date | Jul 30, 2020 |
| State | VA |
| Description | All problems started about a month or so after owning the car and have gotten worse over time. Speaker popping / crackling problem - can be very loud and persistent and annoying radio freezes and is inoperable speedometer goes black (no speed indicators) when turning steering wheel outside mirrors have auto collapsed at least once the random nature of these electrical problems leave worry that something catastrophic may randomly happen at any time and either start a fire or cause a dangerous accident, or leave one stranded with an inoperable vehicle. Honda just announced sw upgrades that supposedly fix the instrument console, but have yet to announce a fix for the other bizarre electrical issues. And to top all of this off, with this being a well known issue, dealerships continue to sell these cars and in my opinion that is poor ethics. |
| Category | Electrical System |
| Date | Jul 30, 2020 |
| State | MN |
| Description | Tl* the contact owns a 2020 honda pilot. The contact stated that while operating the vehicle, the display screen became inoperable. The contact stated that the speedometer and several other functions were not available during the failure. The vehicle was taken to luther st. Cloud honda located at 1500 hwy 23 west, waite park, mn 56387, where the mechanic replaced an unknown electrical wiring and connectors however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 100. *bf*jb |
| Category | Electrical System |
| Date | Jul 28, 2020 |
| State | IN |
| Description | We purchased brand new in june 2020. After less than one month, we began hearing popping & crackling from the speakers. The res began freezing to the point that the dvd player would not work at all. Popping & crackling continued intermittently, to the point where the infotainment screen would display "no connection" on everything--carplay, siriusxm, fm radio, etc. The infotainment screen, as well as the gauge cluster (including speedometer, rear back-up camera, etc.) then began going completely black while we were driving on a county highway, and rebooted multiple times. We haven't even made a payment yet on this vehicle, and it has been sitting at the dealer for repairs for the last week. They acknowledge that it is a known problem, but there is no known permanent fix. I cannot stress enough what a safety issue this is. Yes, the popping is incredibly annoying, but it's terrifying to be driving and have no speedometer, warning lights, backup camera, etc. Honda corporate needs to acknowledge this and make it right before someone is seriously injured. |
| Category | Electrical System, Electronic Stability Control, Vehicle Speed Control |
| Date | Jul 27, 2020 |
| State | CO |
| Description | Follow-up on complaint #11340119. July 26, 2020. As previously noted in complaint, 2020 honda pilot information system popping noise: now the electrical service to information system is completely blacking out: no speedometer information, no telephone, no back-up camera. All information systems go black from 10 seconds to several minutes. Just before this happens emergency breaking notification is displayed. No display on freeway for speed, lane assist malfunctions and backing sensors do not work. Car is unsafe to drive and honda says it cannot fix system. Only have 1900 miles on vehicle. Thousands of lives are at stake. What are you going to do nhsta? Wait for folks to die? |
| Category | Electrical System, Vehicle Speed Control |
| Date | Jul 27, 2020 |
| State | OH |
| Description | The infotainment and sometimes the dash go blank. Prior to losing all signals and visual, there is loud popping noises around the windshield. The noise sounds like rocks hitting the windshield, but it ends up with infotainment losing all communication and dash sometimes going blank. This happened in january 2020 with about 1000 miles on the vehicle and has happened on/off over the past few months. In july it has been a daily occurance and no longer safe to drive. |
| Category | Electronic Stability Control, Vehicle Speed Control, Visibility/wiper |
| Date | Jul 21, 2020 |
| State | NY |
| Description | When I started the car, put my car into reverse mode as I was moving out (backward) the rear view camera screen will go black and will not display after the error "network communication lost" on the screen. It takes at least a minute to two until it restart, sometimes more than 10 mins or it restart and go black again. Another multiply times, same error happened, and everything went black, the center infosystem and the drivier information screen. (see picture) the gps was lost, so I am not sure if I am still on the right path, I have no idea how fast I am going, or if any of the driving assistance are still active. I. E. Cruise control, lane departure warning/assistance, speed meter tires pressures if any other warnings. All these started happening in around middle of june. Now, this error is happening everyday, every drive, I have went to dealer service center to have them check and fix the error. They said they reset the system and should not see this error anymore, but I am still seeing this error even after they service the car. I went back to have it services at least 3 times already, they told me they did some wiring, reset the console and it shouldn't happen again, but still seeing this problem as of today. |
| Category | Electrical System, Engine |
| Date | Jul 19, 2020 |
| State | TX |
| Description | Bought new 2020 black edition honda pilot on may 2,2020 with 11 miles on it. It caught on fire on 6/15/20 after driving only 3 miles I noticed a bad burnt smell as I was entering a parking garage, not thinking it was my car because it was new and there were no display lights indicating anything. I then noticed smoke coming from my hood about 30 seconds later. I immediately parked and turned engine off. Got out of vehicle to see a fire ball drop from under the front of my hood. There had been no previous alerts on the car panel that anything was wrong. We hadn't driven this car much due to covid, probably only had around 400 miles on the car. Car fire is being investigated as far as I know. |
| Category | Electrical System, Electronic Stability Control, Exterior Lighting |
| Date | Jul 18, 2020 |
| State | TN |
| Description | I have been going back and forth with the dealership about the car makeing poping sounds a. D the entire dashboard going out and I can't see anything on there. Screen is out I can not see my speed and it hits the brakes when ever im driving and I almost crashed with my kids in the car with me. I am worried for the safty of my kids. |
| Category | Electrical System, Electronic Stability Control |
| Date | Jul 18, 2020 |
| State | CO |
| Description | Poppling noise from speakers. Electrical malfunctions in digital displays. Replaced wiring harness. 700 miles later same problem, information cuts out... Could lead to crashes or malfunctions. Thousands of complaints on line. Happens stopped, driving, or parked. Thousands and thousands of complaints. What are you going do do nhsta |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 17, 2020 |
| State | MS |
| Description | My infotainment center and dashboard speedometer have been going out for the past three months while I drive. Looking online this was an issue with the 2019 models and no solution to the problem was made. I was not informed when purchasing the vehicle that these issues existed and when taking it into the dealership no long term fix to the problem is offered. I purchased this vehicle for the navigation and dvd options that I now am now able to use yet I still pay the payment for them. To me honda is negligent because they are aware of the problem yet they have not fixed it when I call about doing anything to it I am told they have to experience the problem while driving it which could take seconds or it could take a week then they offer no time table on how long it will take to fix it. They also do not offer a courtesy vehicle while they fix the defect. No recalls have been issued for this problem either this problem can occur on any type of road at any time driving or parked. The last time it was on was 7/12/2020 and it has been off since |
| Category | Electrical System, Electronic Stability Control, Unknown Or Other |
| Date | Jul 14, 2020 |
| State | AL |
| Description | I bought a 2020 new honda pilot elite on october 2, 2019 with 245 miles on it. I brought my pilot elite into the dealership on december 26, 2019 after discovering a popping noise which sounded like a firecracker going off that seemed to be between the windshield and dash while driving. Mileage was at 3,956 at this time. On january 17, 2020, I brought my honda pilot into the dealership again. It developed a popping noise again between the windshield and dash sounding like a firecracker going off when I was driving. On february 5, 2020, the honda pilot was once again brought back in. It was popping and cracking this time in the audio unit but now also door locks we're making noise when in stationary or while driving. The control panel had also shut off a couple times where you only saw a dark screen and it would reboot. On july 14th, after hearing this loud popping noise for a couple months now while driving, I have taken it back to the dealership. It is worse when you go around any type of curves or on bumpy roads. If the road is completely straight and smooth, I do not have this problem. This whole ordeal is scary because it is a huge distraction for me and I fear for my safety. I have been told by the service advisor again today that honda is aware and working on this issue. He stated a recall is coming out for it as well as the odyssey and passport but they are making the parts for it before they recall it. He said they can put a band-aid on it in the meantime until the part can be made. Since this is the 2nd time in the last 6 months I have been told this, I'm worried they are covering up the issue and waiting for my warranty to be up. Also, the sensor that tells you when a vehicle or object is close to you is faulty. I will be driving with nothing around me and it tells me to brake and goes into its 'safety mode' which has caused me to almost have a wreck. |
| Category | Back Over Prevention: Sensing System: Camera, Electrical System |
| Date | Jul 13, 2020 |
| State | IL |
| Description | Tl* the contact owns a 2020 honda pilot. The contact stated that the back-up camera and dashboard warning light failed to operator correctly while in reverse or in motion, with an abnormal noise being heard. The vehicle was taken to gerald honda of matteson (5505 auto ct, matteson, il 60443) where it was diagnosed and determined that the apple car play software needed to be updated. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer four additional times. The manufacturer was contacted but no further assistance was provided. The failure mileage was approximately 1,300. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 12, 2020 |
| State | IL |
| Description | While driving on the highway at 75 mph the speakers made a terrible popping even thought the audio system was off and then entire dash screen with the speedometer went out and rebooted so I had no idea what speed I was going for 10 seconds. . We had cruise control on and the whole system went haywire. It was beyond scary. The car doesn't feel safe to drive. |
| Category | Electrical System |
| Date | Jul 11, 2020 |
| State | IL |
| Description | Iinfotainment screen and speedometer go off randomly. Honda has no fix, and has had problems with this for years. Picture 2 is from 3/17/20. 5 is from 4/14/20. 10 is from 5/14/20. I have 4 videos of this if you can give me a way to send them. Problems started 2 days after buying new car. |
| Category | Electrical System |
| Date | Jul 11, 2020 |
| State | IL |
| Description | About 30-40 minutes into driving when we hit a bump or pothole the speedometer and infotainment screen flickers says tuner lost, the audio pops severely like something hitting the windshield. It's scary - looks like the electrical system is loose |
| Category | Electrical System, Power Train |
| Date | Jul 10, 2020 |
| State | PA |
| Description | The infotainment went out after less than 20 miles and 1 week of owning the vehicle brand new. There is no backup camera now - which is mandatroy, and no radio or anything from the dash. This happened while driving on local street and the speedometer also goes in and out. The vehicle is unsafe to drive. Tried leaving the positive battery unhooked for a while but it didn't fix anything. Seeing the other complains about this, this appears to be a lemon right from the factory and honda is mass producing them, knowing this is a defect with no fix. The dealer needs my new car for 2 days to rewire the whole dash and they claim it won't fix it. They say that after that doesn't work, a special honda tech gets flown in to try to fix it, but there is no guarantee that will work. Just great, my new car is junk and I'm stuck paying for it. |
| Category | Service Brakes, Steering, Vehicle Speed Control |
| Date | Jul 02, 2020 |
| State | PA |
| Description | 1. Car flashes brake and sometimes brakes on its own when it detects an object along the side of the road or when a car may be approaching in the opposite lane or in a center turning lane. This has nearly caused an accident on two different occasions. Each time the lane we are in is clear and usually doesn't even have a vehicle in front of us. 2. When in cruise control the acc will detect a vehicle in front of us going maybe 2 mhp slower than our set speed and our car will abruptly slow down to about 10 mph below the acc set point. Then it detects there is clear distance to the vehicle in front and will abruptly accelerate till it again detects the vehicle and then repeats the same actions - abrupt slowdown - abrupt acceleration and so on vs. A gradual slowdown to match the vehicle in front speed and holding steady at that speed. I have set the distance detection to each setting and it makes no difference. 3. Lane keep assist is plain down dangerous. Tried to merge onto a busy highway with turn signal on and the lka would not let us merge and jerked the wheel back to the right and the vehicle abruptly hit the brakes when there was nothing in front of us. Nearly caused traffic behind to rear end us. 4. Hands free cell feature is not hands free if connected to apply car play. This was not what we were lead to believe at the time of sale. Honda has some serious issues with the honda sensing and a recall is a must as these issues will eventually cause an accident and I have to assume already have. To date the car is unsafe with the sensing on and if I turn it off I risk liability with my insurance as they provide discounts because of the honda sensing safety features. |
| Category | Unknown Or Other, Vehicle Speed Control |
| Date | Jul 02, 2020 |
| State | GA |
| Description | It started with a popping sound coming from speakers, the info screen would then shut down and you would be unable to determine your speed and have no use of backup camera. After this occuring 6 or 8 times (the car has less than 2000 miles) the display will no longer even come on. I have left with the dealer today to repair. This problem occured at random times, I was driving each time resulting in no use of instruments for speed of backup camera. |
| Category | Unknown Or Other |
| Date | Jun 28, 2020 |
| State | NJ |
| Description | When you drive the car after 2 or 3 days there is clicking noise coming from the front when I turn left and when I hit breaks and when the vehicle is slowing down and sometimes if I drive straight the I heard the noise. I checked with dealer but they couldn't find what the problem is. Sometimes when I shift gear from parking to drive I heard noise. The dealer told me that is because you are not driving every day that might the problem of clicking noise. |
| Category | Electrical System |
| Date | Jun 23, 2020 |
| State | NM |
| Description | Same problem as I am seeing on this website. While driving, cracking and popping noise from the speakers, then the entertainment screen shuts off and there is a notice saying no connection, also, the screens where the speedometer, and mileage info shuts off completely black, then resets itself. *tr |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Jun 21, 2020 |
| State | WA |
| Description | It first started a couple weeks before this with a crackling in the speakers. Then it wouldn't play anything plugged into the usb. Then on the 20th it wouldn't play the radio. It would say radio unavailable. Then when trying to access the radio, it would say network communication lost and everything would go black. No speedometer, no gauges, nothing. It would then restart the system. Then the bluetooth stopped working. Now it just constantly loses network communication, blanks out and restarts. It did it about 8 times in my 10 minute drive home. I got a video of it while someone else was driving but it won't let me upload it. It happens at all speeds, even being stopped at a light. |
| Category | Equipment:electrical:radio/tape Deck/cd Etc., Unknown Or Other |
| Date | Jun 17, 2020 |
| State | IN |
| Description | Vehicle entertainment (radio) system crackles and pops through the speakers connected to it. Connected phone calls sometimes drops or your voice is unable to be heard by the person you are speaking to. Satellite radio sounds through system also crackle and pop and sometimes fade out. These things have happened while the vehicle is in motion and have happened while stationary. *tr |
| Category | Electrical System |
| Date | Jun 15, 2020 |
| State | CO |
| Description | There is a crackling noise coming out of the speakers that begins once the car is put into reverse or drive and continues intermittently while driving. The crackling noise is exacerbated when making turns. Sometimes the radio loses connection, after which the entire dash has blanked out, losing all information pertaining to odometer and more importantly, speedometer. This has occurred while the vehicle was in motion, while driving in a community. It is not only a distraction while driving to lose this information, but also a safety threat to not have any indication of your speed while driving the vehicle. The component part/system of concern is believed to be wiring/electrical. After taking it into ralph schomp honda to have it diagnosed twice, we have been told 'this issue is currently under investigation and customer will be contracted once a fix becomes available.' apparently, they are waiting on a tool to come in from honda to allow them to resolve the issue. In the meantime, we are awaiting resolution to this annoyance that has worsened and now become a safely hazard. American honda is unreachable by phone (1-800-999-1009), as they are continuously experiencing 'technical difficulties' and provide no alternative phone numbers or alternative suggested method of communication. *tr |
| Category | Electrical System |
| Date | Jun 09, 2020 |
| State | NY |
| Description | The electrical system to the communication hub is faulted. The entire console goes off in the middle of the drive including the speedometer and other aspects of the communication console. At times it reboots in few minutes and others it has stayed blank for over 10 minutes and once it was totally shut down till I took it to the dealership for repair. This happens in motion. The dealership has to repair for two days with the help of the honda factory. Now the problem is resurfacing again slowly as it did the first time. First it will start rebooting within few minutes (happened few times now), now it is taking few minutes to reboot and android auto is totally disconnected now (second stage as previously). *tr |
| Category | Electrical System |
| Date | Jun 09, 2020 |
| State | WA |
| Description | I purchased my 2020 honda pilot on 12/9/2019. It has been 6 months and each time while driving, I hear a loud, "crackling" sound coming from the dashboard, presumably the speakers. This happens even when the audio system is off. At times, when the radio is playing, it will disconnect and it sounds like an electrical short. Also, the door lock button when depressed makes a crackling sound. This is all extremely distracting while driving. *tr |
| Category | Electrical System |
| Date | Jun 03, 2020 |
| State | TX |
| Description | Brand new honda pilot 2020; 32 days off the lot and the radio screen goes blank, the system sends a message of "network connection lost" or "no audio connection". This happens across audio features; sirius; am; fm: bluetooth and apple car play. When the radio is working there is a constant crackling sound almost like you are listening to a vinyl record in your car. I gave the blank screen the benefit of the doubt thinking it was a one off but by the third time that it happened I brought it to the dealership. They can't figure out what's wrong and they have to keep calling california for advice. *tr |
| Category | Electrical System, Equipment |
| Date | May 30, 2020 |
| State | FL |
| Description | After 2 months of driving a new 2020 pilot elite, the speakers started popping loudly and continuously even when the audio is turned off. The popping occurs sporadically and touch screen reports "network connection lost" where it will not play bluetooth audio or an fm radio station. The popping occurs when stopped and when moving. This popping is extremely annoying and it cannot be stopped while it is occurring. *tr |
| Category | Electrical System, Equipment |
| Date | May 20, 2020 |
| State | IL |
| Description | The speakers would emit constant popping/cracking sounds and the dash/radio would constantly power cycle off and back on. *tr |
| Category | Electrical System, Unknown Or Other |
| Date | May 19, 2020 |
| State | NY |
| Description | Problems with the computers including dash board information and infotainment system. Previously heard "popping noises" and had intermittent black outs. I went to start my vehicle after work and both screens were black and would not come on. This means all functions of these two screens absent; I had no speedometer, no odometer, no lane mitigation, no sensor braking, no cruise, no radio, no blue tooth, no gps, no maintenance lights'etc. I had a gas gauge and a h/c gauge that did function. *tr |
| Category | Electrical System |
| Date | May 19, 2020 |
| State | NC |
| Description | I just left staples and car speakers were popping a lot. I've been trying to video the problem so that hopefully honda will fix the problem. About 3 minutes into the ride, my navigation/radio/dvd system screen "lost connection" and had to restart. Paid ,000 cash oct 2019, and this has been an ongoing problem since I bought it! Sooooo frustrating and I feel ripped off. In march, the speedometer and navigation screen when out for several days. Honda acts "surprised" at problem. I call bs. *tr |
| Category | Electrical System, Unknown Or Other |
| Date | May 19, 2020 |
| State | NC |
| Description | I bought this 2020 honda pilot touring oct 2019. I noticed the popping in the speakers after having the car a month maybe. I also noticed dvd issues and connection problems. Every single time I get in my car I hear popping noises throughout the speakers. Occasionally I have "lost network connection" and once my whole dash/speedometer went black. It only came back on 3 days later when I took it to the dealership. Leith honda in southern pines/aberdeen, nc acted "surprised" with these issues. They said they had never seen a speedometer go out. I don't believe them. I've heard one of the doctors in the area raised cane in the dealership and they replaced his honda pilot with a new one. This popping in the speakers, dvd issues, and other major electrical problems are very distracting and therefore dangerous. I have videos of the popping and pictures of everything else. Unfortunately the videos will not upload to this safety complaint. Evidently this has been going on since 2017ish. I would have never purchased this pilot if I'd known there were electrical issues!!!! Worse ,000 cash I have ever spent! Shame on honda for not correcting the problem and continuing to sell problem automobiles to customers! Please consider these electrical problems as a danger. We need our automobiles repaired by honda before something terrible happens on the highways! *tr |
| Category | Electronic Stability Control, Vehicle Speed Control |
| Date | May 19, 2020 |
| State | NC |
| Description | On the way to work while driving, navigation screen and speedometer screen went blank/black and stayed off for 3 days until I could get it into the dealership. I had to continue to drive back and forth to work 4 miles each way. Backup camera didn't work nor did usb cable. Car had approximately 4,500 miles on it at the time. This happened tuesday march 3, 2020. *tr |
| Category | Electrical System |
| Date | Apr 30, 2020 |
| State | IL |
| Description | No instrument paneldisplay, no information or entertainment display |
| Category | Unknown Or Other |
| Date | Apr 28, 2020 |
| State | NY |
| Description | Rear window exploded. Vehicle was parked on the street and was going to put in driveway. Opened driver side door, got in vehicle, close door, rear window exploded. |
| Category | Electrical System |
| Date | Apr 27, 2020 |
| State | SC |
| Description | The entire electrical system shuts down while driving, including the main display which has the speedometer. The speakers make an enormous cracking sound before, during and after the shut down. It is a huge safety issue and makes the car an unsafe vehicle to drive. It appears honda has known about this issue with no fix, but has continued to sell unsafe vehicles. |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Apr 13, 2020 |
| State | FL |
| Description | Last week 4/8/2020, my 2020 honda pilot elite starting making cracking noises through the speakers while driving. A couple of seconds later the entire radio, navigation, and information center with speedometer, gas and other vital information of engine systems went black. The system came up and stated that it was rebooting and did not have data access. I called the dealer and they told me how to conduct a hard reboot. I did this and it worked for about 20 minutes and then did it again. When I called the honda dealership back they stated that honda was aware of the problem but did not yet have a software fix for the problem. During my research on the internet, I have found that this is a huge issue well documented on the internet for 2017 - 2019 model pilots. In fact there is a class action lawsuit for those model years for the same exact issue. But now, having been to the nhtsa site, I see that it is also an issue for new 2020 models with very low mileage. This is a big problem and needs to be investigated immediately as everything that the driver needs to safely monitor their driving is affected by this problem and vehicle owners are not getting help from their local honda dealership service departments. A national recall for safety needs to be issued right away and pressure on honda to find a solution and fix should be required by law! Our local honda dealership did state that there appears to be a problem with the wiring harness, but it only temporarily fixes the issue after being replaced. |
| Category | Electrical System |
| Date | Mar 05, 2020 |
| State | MA |
| Description | While driving, crackling and popping started coming out of speakers, even with radio off. The infotainment system then said "network signal lost" and the dashboard display with the speedometer started rebooting over and over again until I shut the car off and turned it back on. This is a significant safety issue since the displays go blank, I can't tell how much gas I have, the rear-view camera doesn't work and I can't tell how fast I'm going. This is being reported by hundreds of people on various sites and needs to be investigated and a recall issued immediately. |
| Category | Wheels |
| Date | Mar 02, 2020 |
| State | VA |
| Description | I purchased this vehicle 2 months ago and I have less than 2000 miles on vehicle. It has bridgestone tire and the driver side rear tire blew. |
| Category | Electrical System |
| Date | Feb 27, 2020 |
| State | NC |
| Description | With only about 1200 miles on my new 2020 honda pilot, I started to hear loud popping and crackling sounds coming from my speakers. On the first trip to the dealership they said they replaced the amp on the infotainment system. That lasted for about 2 miles, then it started to do it again, this time with the infotainment system led screen going black for several minutes then rebooting multiple times before finally coming back on. On my second trip to the dealership, they told me that they adjusted the wiring harness and tightened a few screws. This temporary fix did last about 4 weeks, but the problem came back with a vengeance. This time, in addition to the popping and crackling sounds that are annoying in itself, both led screens, the infotainment one and my instrument panel one are constantly rebooting and staying out for long periods of time each. In addition, the screen panel does feel hot to the touch now when this happens. So, on my third trip to the dealer we discussed this and they kept my vehicle for a couple days so they can look it over... When I picked it up I was told that they couldn't replicate the problem after driving it for about 18 miles over 2 days. They also informed me that they contacted honda directly and were told that their engineers are aware of these issues but don't have a "fix" yet. So a day after leaving the dealership the instrument panel as well as the infotainment center went black/completely out while I was going down a busy interstate. I could not tell my speed nor any other vehicle data as the instrument panel was dead. While the infotainment center going out is bad, having no instrument panel is very dangerous and a major safety concern. I'm worried this is only the beginning of something more serious which is going to cause a fatal crash. There needs to be a nationwide recall immediately!! |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 23, 2020 |
| State | NY |
| Description | As I was driving the infotainment system started crackling and then the middle console went black includinv my dash middle with the speedometer not knowing how fast I was going all info went blank and it kept happeninv |
| Category | Electrical System |
| Date | Feb 17, 2020 |
| State | CA |
| Description | Purchased 2020 honda pilot 12/29/2019 off the dealer display floor. Pilot has less than 1000 miles. While in motion on the city streets and highway, a cracking sound will occur from the dash board and the speedometer and the audio information screen will black out unable to gage anything. Still in motion the screens will upload, but the screens will blackout again. This will happen for several minutes at a time. This was reported to the dealer and wife is hesitant to drive the brand new pilot. The question below is requesting a date of occurrence, but this is happening daily when we drive the pilot. Never been in an accident. |
| Category | Electrical System |
| Date | Feb 12, 2020 |
| State | NJ |
| Description | On two separate occasions my infoentertainment center froze, completely shut off my dash. It would say network connection failure. I lost all dash operations. No radio, phone, speedometer, fuel range, reverse camera, etc. After the 5th time the first day, on the way to honda it would not come back on. Windshield tells the car to brake with no one in front of it. The electrical harness was replaced. Then, after being in honda for 7 days, the navigation froze and the dash froze again. It spent another 4 days with honda. They have no answers. The interior light is dim and pulsates, the windshield does it's own thing, high beams turn on at incoming traffic. It brakes with no one around. The dash freezes and goes to a complete black screen. It's a brand new pilot because mine was totaled when someone drove into my 2018 pilot. I'm not happy I am worried about my safety since the vehicle brakes randomly. My 2018 did not have any of these issues and my husband's 2017 pilot does not have these issues. |
| Category | Electrical System, Service Brakes |
| Date | Feb 10, 2020 |
| State | FL |
| Description | I been having a lot of problems with the 2020 honda pilot black edition the brake alert on the dash comes on out of no where without anyone or anything around me. The infotainment, dash and speakers with shotting off n making popping noises. This suv I use it with my family and that can cause a really nasty accident bc all that happens all of sudden and is really scary. I had my suv already twice in the dealer n now is going to be 3rd time. Something have to be done. This a 50k+ suv and driving with a vehicle that have does types of issues is a big risk especially with our kids. |
| Category | Electrical System |
| Date | Feb 04, 2020 |
| State | NM |
| Description | While driving my speakers began to crack : you can't listen to the radio . After a few momments the screen turns black ' network connection lost ' goes blank or audio turned off . Them goes completely blank . Them the speedometer will also go blank. This happen while using apple car play , gps. As well as xmradio . I was on city roads the first time it happened then highway were it happened frequently. |
| Category | Service Brakes |
| Date | Feb 04, 2020 |
| State | NM |
| Description | I was driving down the highway , had the cruise control set . 75 no other cars around when is slammed the breaks and the screen flashed a big red brakes box . Scared the life out of me . At random times the red brakes box with pop up |
| Category | Electrical System |
| Date | Jan 31, 2020 |
| State | CT |
| Description | Entertainment system blanks out and digital info on dash blank out ( no speed info) happens while in motion surface street or highway |
| Category | Electrical System |
| Date | Jan 28, 2020 |
| State | NC |
| Description | With just under 5000 miles on my 2020 pilot, the infotainment system froze and would not shut off when the car was turned off. I lost access to the rear camera, gps, cross traffic alert, radio, hands-free phone and other features. I was also afraid that the screen staying on all night would drain my battery. I took it to the dealership the next day and they fixed the problem. However, I don't think that a car this new should be having these types of problems. It seems to be a common occurrence in late-model hondas. It will remain to be seen how long the fix works. I use this car for road trips with my family and I am concerned that this will happen again while we are traveling. The only way to fix the problem seems to be taking the car into the dealership, and leaving it there all day. This poses both safety concerns and is also extremely inconvenient. A brand new car shouldn't have these problems. Honda needs to fix these issues by issuing a recall. I have been a loyal honda owner for as long as I've been driving and this is the first time I've experienced a problem like this. |
| Category | Electrical System |
| Date | Jan 22, 2020 |
| State | NC |
| Description | We we're driving down the interstate and the instrument panel as well as the infotainment center went black/completely out. We could not tell our speed nor any other vehicle data as the instrument pane was dead. While the infotainment center going out is bad, having no instrument panel is very dangerous and a major safety concern. |
| Category | Service Brakes |
| Date | Jan 20, 2020 |
| State | TX |
| Description | The collision mitigation system (brakes) will slam on the brakes with no hazard in the area. The system frequently flashes a message on the display to brake in red and black. At least once the system has actually slammed on the brakes and nearly caused an accident. The salesman said this is a known problem and that I should shut the system off. Honda apparently does not contemplate a fix to the system. |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 16, 2020 |
| State | TX |
| Description | Display audio/information screen became hot while driving and screen malfunctioned while using apple carplay with iphone plugged in via usb cord. Display screen runs warm while phone is disconnected. Display screen does not turn off after tuning off the engine and the lights dim. The problem occurred concurrently while driving in rain, the gas light alarming, and carplay running audiobooks. The audio/information screen lost fm radio, bluetooth, carplay, back-up camera, and hands-free capabilities. |
| Category | Unknown Or Other |
| Date | Jan 12, 2020 |
| State | IL |
| Description | The 2020 pilot infotainment system freezes while driving: 1. When the infotainment system freezes, the backup camera does not work 2. Phone connection becomes unavailable; can't place calls in case of emergency 3. The navigation system freezes, which can cause distraction while driving 4. Other safety systems, if linked to the infotainment system, may not work properly this has happened several times in the last 2 months while driving on freeways and city roads. |
| Category | Electrical System |
| Date | Jan 11, 2020 |
| State | CA |
| Description | Brand new vehicle. About 500 miles in, I was driving on the highway when the center instrument panel froze -- navigation, radio, etc--basically all functionality on it was inoperable. Tried to shut the car off to reset everything, but power would not shut down to the screen, draining battery. Backup camera also did not work as a result. This was highly distracting while driving. The non-functional backup camera + related sensors also impaired safe movement of the vehicle in dense parking lots. Was asked by dealer to schedule service for a few days later, but obviously that wasn't an option as the car would not shut itself down. I insisted on a fix that day, and the dealer did a hard reset to correct the issue. Dealer mentioned this is a common issue in late model hondas, but didn't have any recommendations on how to permanently fix. Basically have to keep bringing it back in every time this happens. |
| Category | Electrical System |
| Date | Jan 08, 2020 |
| State | CA |
| Description | These issues occur when driving, regardless of speed, road conditions, etc. The issue began on approximately 12/17/2019. The problem usually starts with a loud crackling noise through the speakers, even when the radio is turned off. The dash, including speedometer, will shut off leaving a black screen which means I have no idea how fast I'm driving. The center console, including satellite navigation and radio, also shuts off leaving a black screen. I purchased this model specifically for the satellite navigation system as I drive for work & depend on this functionality. The entertainment system shuts down. The backup cameras and safety sensors also stop working which makes parking and reversing dangerous. Voice controls and ability to make emergent phone calls are no longer available. All of the aforementioned "shut down" issues occur simultaneously and do not generally resolve prior to the vehicle being turned off. When the dash is working, the brake warning often flashes when there are no other cars close by. The car has been returned to the honda service department three times since 12/18/2019, and the entire wiring harness was replaced at the third visit. The issue still persists so I will return to the honda service department again tomorrow. |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 06, 2020 |
| State | OR |
| Description | As per other drivers of 2019 pilots and odysseys, the screens on my new 2020 vehicle have gone out, while driving, rendering it impossible to get any information about the vehicle, including speed, while the vehicle is in operation. Dashboard reboots several times while driving. Backup camera is not able to be utilized during these events. While not as dangerous, speakers emit a loud crackling noise and no entertainment or navigation systems are able to be used (including rear entertainment center). |
| Category | Electrical System |
| Date | Dec 26, 2019 |
| State | VA |
| Description | Please note: all of the problems occurred on our 2019 pilot which we turned in as a "lemon". Now we have same problems with our 2020 pilot. Screen blacks out showing speedometer so we have no idea how fast we are driving. Gas gauge goes black so we don't know how much gas we have. Screen goes black & voice controls stop during navigation use so we get lost. Back-up/parking sensors stop working. Loud noise like sand storm on windshield can be occasional or non-stop. Entire infotainment system stops working. All of the above can be while car is in park or while driving. Pls advise if I can send you photos from my phone to the email address of an investigator. |
| Category | Electrical System |
| Date | Dec 18, 2019 |
| State | VA |
| Description | Tl* the contact owns a 2020 honda pilot. While driving or in park the problems could occur 5 mph or 70 mph, the speedometer, fuel gauge, odometer, radio and navigation screen turned black. The contact heard an abnormal noise and the "no audio connect" and "check tuner" warning indicators were illuminated. The vehicle was taken to pohanka honda of fredericksburg (located at 60 s gateway dr, fredericksburg, va 22406, (540) 735-9100) where it was diagnosed with sanding wires. Fourteen miles later, the failure recurred. The manufacturer was notified of the failures. The failure mileage was 200. *ln *dt*jb consumer stated this is the same problem they were experiencing with 2019 touring pilot and 2020 pilot.*jb |
| Category | Electrical System |
| Date | Nov 29, 2019 |
| State | IN |
| Description | We've had 3 hondas and have been very loyal honda fans for, claiming to never buy another brand. We bought our pilot brand new and loved it. We're at 3700 miles and having major electrical issues. The speakers crackle and pop loudly constantly, with the audio on or off so there's no way to get a break from it. The car will think there's going to be a collision when there's nothing in front of it. Now today, my husband did the remote start and when he got out to the vehicle, all the windows were half down and the sunroof half open! We have the warranty, I made an appointment with our dealer for service but here's the thing... After researching online I have discovered this is an ongoing issue that apparently has no solution?! This is very discouraging and disappointing. Our brand new pilot that we loved is now a source of stress and anxiety. Honda, why continue rolling out vehicles knowing there is an issue with your infotainment system??? My love of honda is rapidly souring. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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New 2021 pilot, purchased 2 weeks ago, 500 miles, black screen suddenly. Need to send to dealership to fix. Also hear some noise in front of car during drive. Accelerate slowly with adaptive cruise control.