2019 Honda Pilot Problems and Top Complaints – Is Your Car A Lemon?

Electrical and engine issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Are your speakers making popping or crackling noises? You may be eligible to join our class action investigation.

The 2019 Honda Pilot continues the long line of this model as a family favorite vehicle. Discerning customers purchase this SUV because it has long been synonymous with reliability and affordability. For this model year, the automaker claims it will help owners “Arrive in Style.” Unfortunately, many of today’s drivers have trouble arriving in the first place because of the malfunctioning engine and defective electrical system.

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NHTSA Complaints for the 2019 Honda Pilot

Complaint CategoryNumber of Complaints
Electrical System
134
Engine
99
Unknown Or Other
67
Power Train
29
Service Brakes
27
Vehicle Speed Control
18
Electronic Stability Control
18
Fuel/propulsion System
18
Forward Collision Avoidance: Automatic Emergency Braking
12
Visibility/wiper
9

Problems with the Electrical System

Many owners of the Honda Pilot find difficulty using the infotainment system. It either malfunctions or shows a blank screen.

Among the many reviews available on the internet, read this one from an Edmunds user. “Steering wheel controls freeze up and error message on display occurred 9 days after buying car.  I have been having problems with controls freezing up and have getting error messages ever since. The dealership changed the infotainment system but problems were not fixed.  Come to find out, Honda was aware of these problems and is not fixing.  If this has been happening to you, you are not alone and more importantly it is not normal.  There is a class action suit that you should be aware of if you are having these problems.”

It appears the company faces many electrical problems, not just this one. In fact, their service bulletins are filled with unusual quirks such as a clock that is persistently an hour off or the CarPlay beeps and then stops working. Even Service Bulletin #A19030B talks about how the speaker system might crackle and pop because of a poor connection. Apparently the Pilot wants to be more like Rice Krispies, but most owners aren’t interested in strange noises and defective equipment while driving to work.

Here are some actual complaints logged with the NHTSA about the 2019 Honda Pilot Infotainment Problems:

HONDA INFOTAINMENT ISSUE: PURCHASED A NEW 2019 PILOT (TOURING) WITH 22 MILES ON IT ON 22 JULY 2019. ON 26 JULY 2019 WHILE DRIVING ON I-10 FROM PHOENIX THE AUDIO QUIT AND THE SCREEN WENT BLANK. ONCE WE STOPPED AND USED REVERSE DISCOVERED THERE WAS NO BACK UP CAMERA AND THE SCREEN WOULD NOT TURN OFF WHEN THE CAR WAS TURNED OFF.TOOK TO DEALER, THEY “FIXED” IT. ON 5 AUG 2019 SAME PROBLEM REOCCURRED. TOOK TO THE DEALER AND THEY FIXED IT AGAIN. FROM 5 AUG TO TODAY (11 AUG) THE SYSTEM HAS OPERATED LIKE IT SHOULD. I DID HAVE THE ABILITY TO SEE WHAT SPEED I WAS GOING AND OTHER GAUGES WORKED. I HAVE READ NUMEROUS REPORTS THAT EVEN THOSE FEATURES WENT BLANK FOR OTHERS.DRIVING FROM TUCSON AZ TO SAN DIEGO, CA TOMORROW AND I AM VERY CONCERNED ABOUT THIS DEFECT HAPPENING WHILE IN THE MIDDLE OF NOWHERE ON I-8! THERE IS NO EXCUSE FOR AN AUTO MANUFACTURER TO NOT LET PEOPLE KNOW WHAT THE STATUS OF A FIX IS AND WHEN TO EXPECT A RESOLUTION TO THE PROBLEM. I HAVE READ NUMEROUS ARTICLES AND EXPERIENCED IT MYSELF, THE DEALERS ACT LIKE THEY HAVE NOT HEARD OF THIS ISSUE. HOW COULD PEOPLE INVOLVED ON THE CAR BUSINESS NOT KNOW OF MAJOR PROBLEM THAT 1000S OF PEOPLE ARE HAVING, IT IS LIKE THE HONDA CORP PASSED THE WORD TO PLAY DUMB. I TRULY LIKE THE HONDA PILOT, TRADED IN A 2016 EXL FOR THIS NEW CAR. WOULD REALLY LIKE FOR THE CAR TO PREFORM AS ADVERTISED FOR MY (FAMILY) COMFORT AND SAFETY. SAFETY BEING THE MAIN CONCERN HERE.

I PURCHASED MY VEHICLE IN MARCH OF 2019, BY MAY MY DASH/RADIO WENT OUT. FIRST IT STARTED WHEN BLUETOOTH WAS CONNECTED, IT WOULD SOUND LIKE A CRACKING NOISE, LIKE STATIC. THIS IS ALL WHILE VEHICLE IS ON AND IN DRIVING MODE. IT WAS A SCARY SOUND LIKE THAT OF AN ELECTRICAL FIRE WAS GOING TO HAPPEN AT ANY SECOND. ULTIMATELY, BOTH DASH AND RADIO COMPLETELY SHUT OFF AND DIDN’T COME BACK ON. I TOOK IT IN TO THE DEALERSHIP, THEY KEPT MY CAR FOR ALMOST A MONTH AND FINALLY GAVE IT BACK AND STATED THAT THE WIRE HARNESS WAS LOOSE, OR NOT PROPERLY INSTALLED AND THEY HAD RE DONE IT PROPERLY. ALMOST 2 MONTHS LATER THE CRACKING NOISES STARTED AGAIN, AND WOULD SPONTANIOUSLY CUT OFF THE BLUETOOTH. THEN A FEW WEEKS LATER THE DASH WOULD RE START ( SHUT OFF AND THEN BACK ON) BLUETOOTH WOULD NOT CONNECT AND SAME NOISES ALL OVER AGAIN. NOW MY DASH TURNS ON SOMETIMES AND THE RADIO DOES NOT CONNECT AND IS A BLACK SCREEN. IT DOES TURN ON SOMETIMES, BUT THIS IS A NEW CAR AND IT’S VERY ANNOYING. HONDA WAS NOT ABLE TO FIX THE PROBLEM, AND I HAVE HEARD SIMILAR ISSUES FROM OTHER OWNERS OF MY SAME VEHICLE.

WHILE DRIVING THE CAR IN MOTION, THE INFOTAINMENT SYSTEM PERIODICALLY AND RANDOMLY WILL ‘LOSE CONNECTION’ AND BLACKOUT. WHEN THIS HAPPENS THE ENTIRE DASHBOARD BLACKS OUT AND THERE IS NO INFORMATION REGARDING EMERGENCY WARNINGS OR SPEEDOMETER FOR AT LEAST 10 SECONDS, SOMETIMES MORE. I HAVE NO IDEA OF HOW FAST I AM GOING OR IF THERE ARE ANY EMERGENCY WARNINGS. I HAVE TAKEN TO HENNESSY HONDA IN WOODSTOCK, GA FOUR TIMES AND THEY HAVE NOT FIXED THE PROBLEM. THERE IS ALSO RANDOM STATIC ON THE ENTIRE SYSTEM.

Problems with the Engine

The engine is arguably the most critical part of any vehicle. It provides the power needed to move and must be reliable. While many Honda vehicles have earned a reputation of being reliable, the 2019 Pilot isn’t one of them.

Just look at this NHTSA complaint. “I purchased a new 2019 Honda Pilot EX-L in December 2018. I was recently exiting an off ramp from an interstate and when I pressed the accelerator to merge into traffic the vehicle hesitated significantly and the Check Engine Light started flashing. I then continued a few miles which I had remaining to my house and the vehicle would accelerate very poorly and the engine would shake under acceleration. The manual states that a flashing light is an engine misfire. I started the vehicle on Monday morning to take it to the local Honda dealer and it drove normally down to the dealer. After checking the engine computer, they could find no fault codes for the Check Engine Light flashing the day before. They gave me back the vehicle and said there was nothing they could do at this time. I feel that this is a very serious problem and it appears that a few other complaints have been filed for the same issue. Having a vehicle that loses a significant amount of power can be a serious safety issue and I highly suggest that Honda look into this matter carefully. This should not happen to a brand new vehicle with 2,200 miles or any vehicle for that matter.”

The automaker has faced numerous engine troubles on this model. Service Bulletin #APaS09092019904 discusses a chirping noise coming from the engine compartment. Because the technicians don’t understand what is causing it, they were looking for feedback from customers. Furthermore, there is a significant recall because of the engine. In NHTSA Campaign Number 19V298000, we see that nearly 100,000 vehicles were affected. It appears that the timing belt teeth could separate from the belt. If this happens, the engine might stall and cause a crash. In response, the company is replacing the affected timing belts along with any other damaged engine components that break as a result of this malfunction.

Honda might be right – the Pilot features plenty of style, but will it arrive? That’s the main question to ask. Between the defective engine along with the endless complaints about the infotainment system and electrical equipment, there are just too many faults to deal with when it comes to owning this SUV. Owners are frustrated and ready to trade it in for a vehicle that actually arrives – the way it should.

Here are some actual complaints logged with the NHTSA about the 2019 Honda Pilot Engine Problems:

TL* THE CONTACT OWNS A 2019 HONDA PILOT. WHILE DRIVING 25 MPH, THE VEHICLE VIBRATED AND THE CHECK ENGINE, HILL START ASSIST, TRAILER STABILITY ASSIST, POWER STEERING, LANE DEPARTURE LITIGATION, BLIND SPOT, TRANSMISSION, AND EMISSION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FIRST TEXAS HONDA TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 09223186. THE FAILURE MILEAGE WAS APPROXIMATELY 100.

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Complaint Data

CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Power Train
DateDec 05, 2022
StateNY
Description
This is a 2019 honda pilot with start stop function. There is a noticeable delay in activation and getting longer with time; this is a 3 year old vehicle. During 2 other instances, the system failed and vehicle would not start on a public street. During these failures and delays, other than the obvious collision safety issue, the safety systems are unavailable via a message on the dash. When it eventually starts back up it functions normally. This is clearly the system prematurely failing or the system prematurely killing the battery (which has a normal functional life of 5 - 7 years).
CategoryElectrical System, Engine
DateDec 05, 2022
StateMO
Description
When stopped at a stoplight or stop sign, the car has an auto start/stop feature where instead of the car idling, it shuts off and then starts back up when the brake is released. The car stalls and displays several dashboard warning lights and will not start back up after it auto stops. After several minutes, I can usually get it to start back up, but it typically happens in heavy traffic causing a substantial safety issue.
CategoryLatches/locks/linkages:hood:latch
DateNov 29, 2022
StateTN
Description
The contact owns a 2019 honda pilot. The contact stated that the vehicle was taken to the dealer to be repaired under nhtsa campaign number: 21v932000 (structure, latches/locks/linkages). The contact stated that the hood was not latching properly. The vehicle was taken back to the dealer and the dealer stated that the vehicle needed to be taken to the collision center. The vehicle was taken to the collision center and the hood was replaced; however, not all the needed parts were available. The vehicle was not completely repaired. The manufacturer was contacted and informed the contact to seek assistance from the collision center. The failure mileage was 25,000.
CategoryEngine
DateNov 26, 2022
StateCA
Description
No restart after auto start/stop engages. On several occasions when coming to a full stop at a red light/stop sign or heavy traffic, the auto start/stop feature turns of the engine. However, when releasing the brake, which is supposed to turn the engine back on, the engine stalls and takes several attempts to restart the engine via the push button starter. Have taken the vehicle to our local honda dealership several times. First couple of times they said it was a weak battery and they replaced it twice under the vehicles warranty. The third time they said it was our aftermarket forward camera that was causing interference and was charge by the dealer to remove and reprogram the "system". Fourth time they said it was a dirty throttle body and also had to pay to have it cleaned. Eventually found article on the internet from june '22 that there is an open investigation by nhtsa on this issue. Took vehicle back to dealership again and they wanted to charge for cleaning the throttle body but declined. Vehicle is not safe to drive with auto/stop feature on. We consciously have to turn off feature when initially starting the vehicle to avoid it from stalling in busy traffic or intersection.
CategoryElectrical System, Engine
DateNov 23, 2022
StateMI
Description
Our 2019 honda pilot has issues when the start-stop is active. When we come to a stop at a traffic light, gate, etc. It often will not restart on brake release. This creates serious concern in heavy traffic and we have been close to being rear-ended at stop lights. To restart the car we often have issues if it stalls during this brake press and release. It seems to electronically show in park, but not able to restart since it is not in park. We also see the issue when brake is pressed and tries to restart based on time. There are various lights on when this occurs. If we don't activate the start-stop we don't see the issue. If we manually turn the start-stop we don't see the issue. However we need remember to turn this off manually defeating the fuel savings. I believe we can replicate this.
CategoryElectrical System, Engine
DateNov 23, 2022
StateMS
Description
The automatic start/stop system turns the car off at red lights, as it it supposed to. However, several times the car will not start when I push the gas pedal but instead the whole car turns off. It takes opening and closing the door while pushing the park button and the engine start button to turn the car back on. This usually occurs at red lights which is very dangerous.
CategoryPower Train
DateNov 21, 2022
StateNJ
Description
The contact owns a 2019 honda pilot. The contact stated while stopped, the vehicle independently shifted to neutral. The contact stated that the vehicle failed to accelerate or shift to drive. The vehicle had to be turned off and restarted and the vehicle to operated correctly. The contact stated that the failure occurred several times. The contact also stated that there was a clicking noise coming from the vehicle. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 71,000.
CategoryUnknown Or Other
DateNov 18, 2022
StateCT
Description
During stops, when I release the foot from the brake pedal, car suddenly shuts off, which becomes a safety issue. It takes me a minute or two to get the car started again. In case I shut off the "auto-shutoff" feature, car works perfectly fine. I must shut off the feature every time I restart the car.
CategoryElectrical System, Engine
DateNov 16, 2022
StateMO
Description
In aug 2021 when the auto stop engaged the car would fail to turn on. Errors would come on on the dash and while car would die at stoplight. Took to dealer and they could not replicate so nothing was done. This happened randomly and we would need to put in park, wait a while and turn back on. Then in oct 2021 the battery died and they replaced under warranty. There was no issues until nov. 2022. The same started happening. Again dealer could not replicate and nothing was done. They did note the 1 year old advanced battery was low and charge and have charged it.
CategoryElectrical System
DateNov 09, 2022
StateCT
Description
For several months I have been experiencing occasionally and randomly a complete shut down of my vehicle whenever I'm at a complete stop. I need to restart my vehicle completely which typically turns on, but in some instances I have to try up to a couple of times. This has happened over a dozen times in a 6-9 months time frame. Sometimes when restarting the vehicle a message will appear on my screen that says my auto theft has been disabled and stays on until the next time I restart. This issue has been a source of anxiety for my children and I and we feel unsafe. I dropped of my vehicle at the dealership and they explained that my 2019 is due for a new battery which is being installed today 11/9/2022 at 45k miles. I never got a warning that a new battery was required and I've been informed by the dealership that "old codes had to be erased". They are assuring me that this will take care of the problem I have been experiencing for months.
CategoryEngine
DateNov 08, 2022
StateLA
Description
Engine will not restart after idle stop engaged. Vehicle must be put in park, shut off, and turned back on for engine to restart.
CategoryEngine
DateNov 07, 2022
StateNM
Description
All the lights on my dashboard were flickering and vehicle would not start. I was getting error messages on vehicle display that all my vehicle systems were offline. Vehicle started the next day, however at a red light my vehicle shut off and was no longer drivable. My vehicle died on the road and I was able to put my hazards on for other vehicles to go around me. We shut the vehicle down and approximately 20 minutes later the vehicle was drivable again. We took the vehicle in the next day for a full diagnostic. Everything came back normal and we read online that the battery may need to be replaced. Diagnostic said battery was ok, but we had it replaced anyway. I drove my vehicle that evening and while driving all my lights came up on my dashboard again. I pulled over, worrying that my vehicle would shut down while driving. Later that day my vehicle would not start again.
CategoryElectrical System, Engine, Unknown Or Other
DateNov 04, 2022
StateMD
Description
I was stopped at a stop light and the engine went into "idle" mode and then cut off completely and all power was lost. I put the vehicle in park and attempted to restart unsuccessfully. I was unable to restart the vehicle for several minutes.
CategoryElectrical System, Engine, Forward Collision Avoidance: Warnings
DateNov 04, 2022
StateMI
Description
Our 2019 honda pilot will flash the brake for the front collision warning system when there is no oncoming traffic or even when the oncoming traffic is in its lane. It does not always happen, but enough to be an annoyance. It also tends, when stopped at a light, and the auto stop engages not to restart. The entire electrical system goes haywire and then dies. This includes the ability to use your 4way or emergency flashers. The car then has to be jumped or towed to restart the vehicle.
CategoryEngine
DateNov 04, 2022
StateFL
Description
The vehicle is equipped with the automatic start/stop feature. Three times in the past few months, the car has unexpectedly stalled at a red light in the middle of traffic, creating a hazard for us and drivers around us. The electric power steering system warning light came on momentarily, and the display screen said ‘radio not available”. We were able to turn the car back on after a slight hesitation, but the radio and controls on the steering wheel stopped working. All controls, and the radio, were working again after leaving the car off for a few hours. The car was taken to our local honda dealer, who did not find any diagnostic codes and was unable to duplicate the problem.
CategoryUnknown Or Other
DateOct 31, 2022
StateNY
Description
Auto restart after stop does not seem to be functioning. After stopping at a light, auto restart did not start the car again.
CategoryEngine, Service Brakes
DateOct 27, 2022
StateNY
Description
The auto -stop feature is now completely defective. Since I hit 30,000 miles I have had issues with it infrequently completely shutting off the engine. Now the mileage is higher, the vehicle shuts off every time I stop at light or stop sign. I have approximately 56,000 miles on the vehicle. It has been regularly serviced at the dealership. I feel this is a major safety issue since other vehicles expect me to be moving one the light etc., changes. There are no warning lights or other symptoms prior to the failure.
CategoryEngine
DateOct 26, 2022
StateNY
Description
Numerous restart issues when car in in idle mode stopped at a traffic light or stop sign. Approximately 6 times, my car has been stopped, in idle mode, and shifted into "neutral" & stalling. I'm required to place car into "park", turn on power, shift to drive in order to accelerate. Messages regarding "collision mitigation system" and almost stalling also occurs when car is stopped in idle mode. My battery (of less than 3yrs) has been replaced as nothing else has been "diagnosed" by honda. Although these issues have since occurred since replacing my battery.
CategoryFuel/propulsion System
DateOct 25, 2022
StateOH
Description
With the honda pilot stopped, the engine shut off with the auto engine idle stop feature, but recently when pressing the accelerator pedal the car stalled out and turned off completely including disconnecting blue tooth and audio and display. This has happened one time where it completely shut off instead of restarting when pressing accelerator - but has also had exceptionally long "stall out" timing several other times when accelerator is pressed after stopping at stop light or stop sign. This is a concern as the car is stopped when other cars anticipate the vehicle to move forward with traffic and could result in a rear end collision. There was a warning lamp message that flashed on and a dinging - similar to when the car starts initially.
CategoryElectrical System:12v/24v/48v Battery, Power Train:automatic Transmission:internal:gears, Traction Control System
DateOct 24, 2022
StateVA
Description
The contact owns a 2019 honda pilot. The contact stated while driving 5 mph, the vehicle stalled. The contact stated that the battery and the traction control system warning lights were illuminated. The contact stated that he was able to manually shift to neutral. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000. The vin was not available.
CategoryElectrical System, Power Train
DateOct 23, 2022
StateTN
Description
When stopped at a red light the engine shifted from drive to neutral on its own. The brake became stiff and it took shutting off and restarting the car multiple times before it would shift. This is the third instance of this vehicle shifting to neutral on its own. After the previous times (they occurred within the same day- one shifting from park to neutral and the other similar to this experience, also at a red light), I took the car into the dealership where it came back showing no codes and could not be replicated while there. It is a push button electric shifter and the vehicle has had multiple recalls and service bulletins for electronics (all repaired) and has experienced issues beginning one month after I purchased the car brand new.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateOct 23, 2022
StateCA
Description
Today is the 6th time our honda has had issues either the automatic start/stop system failing when at a stop light. The car will stop and shut off like it is supposed to, but will not restart. Car needs to be put into park, turned off, restarted, shift back into drive. This happens while we are at risk of being hit from behind, honked at, and creates an unsafe and stressful driving situation. Car has had infotainment issues that seemed to be fixed, but had issues prior to today's incident. Car has been only serviced at honda. No warning lights etc. This issue was reported to our dealer last december and they said the could no replicate the issue. In august this happened again immediately after having the car serviced for an oil change. The car is putting my family and others at risk and there seems to be many others with this same problem happening.
CategoryElectrical System
DateOct 17, 2022
StateOH
Description
Auto idle start/stop stalls at intersection. Auto idle engages normally, but when release foot from brake, car acts like it is going to restart the engine as it should, instead it kicks the car in neutral and accessory mode. You have to press the brake, press the start/stop button multiple times to get it to restart.
CategoryElectrical System, Service Brakes
DateOct 16, 2022
StateNY
Description
For the second time is the last few weeks the car experienced issues after losing electrical power. It failed to start after being parked for about an hour at the airport. All sorts of warnings started randomly blinking on the dashboard. But the door, cabin lights etc all would come in when the doors were opened.
CategoryElectrical System, Engine
DateOct 16, 2022
StatePA
Description
My 2019 pilot continues to randomly turn off. This happens at stop lights mostly, but did happen while driving as well. Latest was at a gas station where it would not restart. Had it to a mechanic and auto zone and both said that nothing is wrong with the car.
CategoryEngine, Power Train
DateOct 13, 2022
StateFL
Description
The contact owns a 2019 honda pilot. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was taken to the dealer on several occasions, and the dealer replaced the starter, the injector, the transmission fluid, and the transmission plug. However, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,000.
CategoryElectrical System, Unknown Or Other
DateOct 11, 2022
StateVA
Description
On several occasions my vehicle has acted as if it were going to die at a stoplight or intersection where the brake pedal was pushed enough to trigger the auto-off function. It did not start doing this until the last several months. I assumed it was because I did not have my foot pressed enough. On one occasion several weeks back it acted as if it did not want to start and then today I was completely stopped and stuck at a light, blocking traffic. The battery light came on and it would not let me restart it. After a minute I finally got it started and immediately drove it to the honda dealer in which they weren't able to check it. I will take back tomorrow for them to check it out. I've also read several articles about this same thing happening so I wanted to report it for the records.
CategoryUnknown Or Other
DateOct 07, 2022
StateOH
Description
Auto idle stop is malfunctioning. When my car turns off at a stop using auto idle stop many times the engine does not turn back on. Then I can't put make my car drive. I can't put it into park. Nothing happens when I give it gas. So now I have to turn off my car and try to restart the engine so I can drive again. So cars behind me are starting to accelerate because the light has turned green and my car has stopped working. This has happened to me more than 10 times. Now I try to remember to turn off auto idle stop but I don't always remember to do so. I'm afraid I will get hit because it is taking me sometimes 10 seconds to get my car moving again. My car is available for inspection. I have not taken it to the dealer. It has not been inspected by anyone. There were no warning signs although a warning light appears on the dash for a second when the engine won't start. It says something about auto idle stop but I'm so busy trying to start my car again I can't read it.
CategoryEngine
DateOct 03, 2022
StateFL
Description
The owns a 2019 honda pilot. The contact stated that on multiple occasions while at a stop, he released the brake pedal, but the engine failed to re-engage. Additionally, the contact stated that the transmission inadvertently shifted into neutral while driving. The contact stated that he was able to restart the vehicle after multiple attempts. No warning lights were illuminated. The first time the vehicle was taken to the dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.
CategoryElectrical System, Engine, Forward Collision Avoidance: Warnings
DateOct 02, 2022
StateMN
Description
The car is equipped with a stop-start system that is supposed to shut off the engine when you stop (eg at a red light) and restart almost instantly when you lift the foot off the brake. The restart feature fails somewhat regularly, maybe about 5% of the time. It has happened for many years, and with increasing frequency as the car is getting older. Sometimes the restart has trouble, the car misfires a moment, but then the engine restarts, sometimes a bunch of unrelated warnings sound when this happens, the car reporting that the collision avoidance systems are now offline or similar. Sometimes the engine completely stalls and does not come back online at all; when this happens, getting it restarted generally means putting it in park, turning the car completely off, then starting it again, a process that takes 10-15 seconds. When this happens at an isolated stop sign it is annoying; it has also happened on a highway exit ramp with traffic going around our disabled vehicle. Various honda dealers have inspected and maintained the vehicle, and none have detected anything wrong to explain this behavior. The problem is intermittent and thus hard to reproduce on demand.
CategoryEngine, Unknown Or Other
DateSep 29, 2022
StateOH
Description
Start/stop (auto idle stope system) function issue. I have several incidents where the start/stop malfunctions. The other day I was on a red light and when I pressed the gas pedal to start driving the vehicle hesitate to start and begun to move backward. This happened several time already.
CategoryElectrical System, Unknown Or Other
DateSep 28, 2022
StateAR
Description
I am actually reporting two incidences, since the first (never reported) now appears to be related. 1st: in march 2022 (approx 35,600 miles on the vehicle), the vehicle completely shut down after attempting to accelerate back out of the auto-idle stop mode. I was stopped at a traffic light on a highway off-ramp in rush hour traffic. All of the warning lights and exterior lights started flashing and strobing in and out, but I also had no power of any kind for windows, radio, nothing. I was unable to turn on the emergency flashers, so I got out of the vehicle to redirect traffic around me while I waited for it to be towed to the dealership. They told me that by the time my vehicle got to them, that the battery was completely dead, and therefore there was no data or code. They told me that it had to be the battery, but they'd fully recharged the battery and it was all good. (covered under warranty) yesterday afternoon 9/27 I was at a stoplight, once again in auto-idle stop mode. I depressed the accelerator once the light turned green and the car would not move. I looked down and noticed that my car had shifted itself into neutral? It would not allow me to put it back in park and/or restart. By now I am trying to wave the people behind me to go around, when I look up and see there's some kind of message scrolling across the driver's display; something about a wrong gear? There were cars stuck behind me, so I was in a bit of a panic mode. I took a few breaths and tried again. I fully depressed the brake, was finally able to put the car back into park and restart the car. I am bringing the vehicle in for service tomorrow (I am now outside of warranty) after just having a comprehensive 40,000 mile service completed on sept 10. Note: vehicle was purchased brand new and has been 100% dealer serviced.
CategoryPower Train
DateSep 28, 2022
StateNY
Description
Vehicle failed to restart after stopping at a red light. Had to completely turn off the vehicle and restart it for it for engine to fire back up. Auto stop feature was on. Power seemed to suddenly go down and then the car was in park. Took couple of tries to start up as the car went into neutral in between.
CategoryEngine, Fuel/propulsion System
DateSep 27, 2022
StatePA
Description
Check engine light code p219b “check emissions system” fuel injectors needed to be replaced at only 32,000 miles. Vehicle was out of standard factory warranty by 6 months but under 36k. Honda did replace them under the service bulletin. Just wanted to report so they hopefully keep covering for others as this is an expensive repair.
CategoryElectrical System, Engine, Lane Departure: Warning
DateSep 26, 2022
StateDC
Description
Check engine light comes on, followed by "emissions system" problem, then "awd" problem, and also "transmission" light with a message to pull over and find a safe location. Have brought in for the "emissions systems" problem and awd multiple times, but problem re-appears within a day. Uploading one invoice of many.
CategoryEngine, Fuel/propulsion System
DateSep 23, 2022
StateGA
Description
While driving, a light came on for emissions systems failure. The vehicle seemed to not accelerate properly like it was pulling. I feared for the safety of my children. This is our only vehicle. My husband took it to the honda dealership. He got told that there is an issue with the fuel injector and timing belt. After research, we discovered both these issues have been added to a honda recall list for our year and model vehicle. When my husband asked the honda service team about it, they said yes, but our vin isn't covered. We are having the exact same issues as the recall.
CategoryFuel/propulsion System
DateSep 23, 2022
StateCA
Description
My car started jerking and then started to get a loud noise. Took it to the dealer and they said has to do to with the fuel pump and to replace/fix it's costing over 3500. 00. I noticed that are recalls for honda pilot from 2018 to 2020 on fuel pumps. However, there is not a recall on the care yet. How to resolve this issue.
CategoryElectrical System
DateSep 22, 2022
StateTN
Description
The contact owns a 2019 honda pilot. The contact stated that after being idle at a red traffic light and attempting to accelerate, the vehicle lost motive power and stalled. The contact stated that the start/stop function operated as designed while stopped however, when the accelerator pedal was depressed the system failed to re-engage. The contact had to wait for several minutes before the push to start button would restart the vehicle. There was no warning light illuminated. The contact called the dealer but was unable to reach a representative. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 19,000.
CategoryUnknown Or Other
DateSep 22, 2022
StateMA
Description
When coming to a complete stop the idle stop turns the car off. When you take your foot off the break to restart the engine it stalls the vehicle and puts the car in neutral. The car then needs to be put in park, restarted and then can be driven again. This has happened about 20 times over the last month and has become more frequent.
CategoryEngine, Unknown Or Other
DateSep 19, 2022
StateNJ
Description
Auto start feature not starting engine once brake pedal is released after engine is turned off at traffic stops due to this feature. It takes 6 to 7 tries when this happens to get the engine started while all this time putting the occupants of the car in anxiety and putting our lives at risk to push the car to the side. This has happened repeatedly in the last few days. It has happened few times couple of years ago and I wasn't aware it was due to this feature unless it started happening last week.
CategoryElectrical System, Engine, Power Train
DateSep 15, 2022
StateDE
Description
In the past I have reported an issue with the auto stop to price honda. They sent me away saying nothing was wrong. Last night my car died while coming to a stop. No warning. No engine check lights. The emergency flashers wouldn't work nor doors or windows and I was stuck in the middle of the road with my children without hazzard lights. No way to put car into neutral unless you have a special tool which even the honda dealership couldn't help me with. This was not disclosed when we bought the car and was stuck in high traffic for over 2 hours until a mechanic came and finally got my car to start and move to side by switching the battery along with other stuff. He stated the battery should not have died in drive and something is wrong. I see this is a known issue when looking at your website. I do not feel safe driving this honda pilot. It can shut down at any time without warning and leave us stranded. Not being able to move into neutral in its self is safety hazzard especially with no hazard lights. Price honda [xxx] was very rude and brushed me off telling me no one is going to call me back over this. However their manager [xxx] called me shortly after and even acknowledged the known issue and said could take years to recall. This is not ok and why wasn't any of this disclosed. We should know that we need a tool (and know how to do it since in the engine) to save us if our car breaks down so we can at least get to side of road! I see this issue is being investigated by you, not sure why it was not disclosed especially when I already reported to honda. My kids and I could have died yesterday. Single lane road no shoulders no flashers and cars flying past us. Not ok especially for this type of car that I bought brand new! I need assistance with this please before someone does get hurt. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryFuel/propulsion System, Unknown Or Other
DateSep 14, 2022
StateMD
Description
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the auto start/stop function engaged. This is the third time has occurred. Many people online are reporting the same issue.
CategoryElectrical System, Fuel/propulsion System, Service Brakes
DateSep 13, 2022
StateAZ
Description
I got my brand new honda in 2019; the problems started right away, after a few weeks, the radio system would just turn off while driving. The whole console wouldn't work. I would turn it on/off but still nothing. If I let the car set over night sometimes it may work the next day. They replaced my radio but it continued. [xxx] from honda said it was finally in error state and it was the amplifier. [xxx] had ordered a new 1 & put it in 9/8/22, I thought my problems were over. On 9/12/22; I dropped my daughter off at school, I was leaving but I had to stop for traffic. I was about to pull out when the dash starting flashing/lighting up & I couldn't go anywhere. The car was in park and I was stuck. I pushed the car into drive, etc., but it wouldn't go. I turned the car off/on to try to restart things but nothing. The brakes then locked up and I couldn't do anything. I tried everything that I could think, I was blocking traffic not allowing people to leave from the school and cars from coming in. I called honda rd. Asst. But they said I had no longer a warranty as I am at 30,000 but I thought it was 36,000 miles. They connected me to aaa which I had to pay out of pocket for towing. I called [xxx] & my serv. Advr. [xxx] so they knew that I was going to towed in. I couldn't get the vehicle to turn off or on after awhile. 2 hrs. Later; the tow truck had came, he had to jump start it to get it on his truck, he toke me to honda. I waited over 4 hrs. But [xxx] said battery was good, he ran errors but couldn't find anything wrong except the back up camera had an error but it seemed as though he didn't believe that is the problem. I could take it home but he said if his wife was having issues, he wouldn't want her to drive it. I left it w/honda, [xxx] took it hm. To see if it would do what it did for me. I honestly don't want to drive it, I am scared; what if something worse happens or pay to be towed again. I didn't want a new vehicle to deal with issues. Information redacted pursuant to the freedom of information act (foia
CategoryElectrical System, Engine, Unknown Or Other
DateSep 13, 2022
StateCA
Description
On multiple occasions the auto start/stop has failed when releasing brake pedal vehicle will completely shut off and takes multiple attempts to turn back on. This is a hazard due to the fact that it has occured on busy streets and state highways. At this time vehicle has not been inspected by dealer we do plan on taking it in asap.
CategoryElectrical System, Engine
DateSep 09, 2022
StateCA
Description
Vehicle is equipped with auto engine shutoff when vehicle stops. It started failing and has caused the car to stall at red light. Purchased vehicle 4 months ago
CategoryEngine
DateSep 09, 2022
StateTN
Description
The contact owns a 2019 honda pilot. The contact stated that while at a red traffic light, the vehicle lost automotive power on several occasions. The vehicle was able to restart. The contact stated that while she was driving uphill and was stopped at a light waiting to make a left, the instrument panel displayed various unknown warning lights illuminated and the vehicle stalled. The contact stated that the vehicle was able to restart after attempting to restart for 5 minutes. The vehicle was taken to a local dealer and the contact was informed that the diagnosis was that her battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that as she was driving uphill and waiting at a red light the gear shifted independently into neutral(n) without warning lights that illuminated and the vehicle then lost motive power. The contact stated that after attempting to restart the vehicle various times for 20 minutes the vehicle was able to restart. The vehicle was taken back to the dealer who informed that the starter needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and the contact had a case opened. The approximate failure mileage was 40,227.
CategoryFuel/propulsion System
DateSep 04, 2022
StateMI
Description
While coming to a stop light auto start/stop activated when releasing brake pedal car failed to restart. Needed to enter vehicle into park and restart car with push button to resume.
CategoryEngine
DateSep 02, 2022
StateOH
Description
When stopped at an intersection, the auto engine idle stop activated in my vehicle. When I let off the brake pedal, the engine of the vehicle did not start back up. Alerts on my dash came up instructing me to place the vehicle in park and restart the vehicle. It took two attempts to get the vehicle restarted. The battery light turned on when trying to restart the vehicle. There was traffic behind me and I had to turn on my hazards to alert them of me having troubles.
CategoryEngine
DateAug 31, 2022
StatePA
Description
The auto stop start function is malfunctioning. When I start to go after being stopped at a red light, the engine often does not restart back up. The car shuts down and I need to put it in park and restart the car. This just started happening about a month ago and it is happening more frequently now.
CategoryPower Train
DateAug 31, 2022
StateCA
Description
The contact owns a 2019 honda pilot. The contact stated that after stopping at a traffic light and attempting to accelerate, the vehicle lost motive power and stalled and the transmission shifted into neutral. The contact was able to restart the vehicle and the vehicle operated normally. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 31,400.
CategoryPower Train, Unknown Or Other
DateAug 30, 2022
StateTN
Description
Two incidences occurred within one hour. When in park the vehicle suddenly shifted to neutral and began to roll backwards. The second incident occurred 30 minutes later. When stopped at a traffic light the vehicle again shifted into neutral on its own and would not allow you to switch to drive with out turning off the vehicle and then back on again. Both could have resulted in catastrophic injury. This vehicle has been recalled (and repaired) multiple times for electrical issues and has all push button gear shifts. It is up to date on all recall and service notices and maintenance.
CategoryLane Departure: Blind Spot Detection, Power Train:automatic Transmission:gear Position Indication (prndl)
DateAug 29, 2022
StateMN
Description
I received a transmission system problem warning and a blind spot info system warning. Also the spot on the dash that tells you if you are in park, neutral, drive or reverse has all of the letters on top of each other and they were flashing.
CategoryUnknown Or Other
DateAug 28, 2022
StateIN
Description
The idle start stop engine when I press the brakes shuts the engine off. Then it stalls the engine, puts it in neutral and I can't start the car when I press the gas pedal. Music turns off too. I have to put the car in park, turn the engine completely off, restart the engine before I can go. Very dangerous as it's stalled as I am in the middle of driving at a stop sign, roundabout, stopping for a pedestrian, stopped at a light, left hand turn. Occurs each time I drive. Started in late 2020.
CategoryElectrical System, Engine
DateAug 27, 2022
StateNJ
Description
The problem, I believe, it with the auto start/stop feature of the car. At least 10 times (starting in mid 2021), while stopped at a traffic stop, the auto stop feature enables causing the engine to stop when the brake pedal is pressed down. Upon taking my foot off the brake pedal, the car stalls and does not start up right away. This always seems to happen at a busy intersection, and I have to put on my hazards until I can get the car to start up again which takes up to 2 minutes. This happens in both hot and cold weather. The danger here is that I can be hit by another car expecting me to move and also causes me to block traffic in dangerously busy areas. The problem cannot be reproduced at the dealership as per the dealership. There are never any symptoms prior to the car auto start/stop feature failing. This is a safety issue that can literally cause serious injury
CategoryEngine
DateAug 26, 2022
StateNJ
Description
With the auto engine idle stop enabled, stopped at a traffic light and engine shutoff. When releasing the brake engine did not start and dashboard display said to put car in park and press start button. Followed directions and car did not restart until completing the park/start button sequence three times.
CategoryEngine
DateAug 25, 2022
StateIN
Description
The auto start-stop system is not working properly. We have had several incidences when the idle-stop feature is on and we stop in traffic or at a stop sign or light and the engine will not start back up automatically. I have to go back through the whole process of restarting my car and there are times when it wouldn't start back up on the first try. This has almost caused a couple of accidents with the cars behind us almost hitting us as we are not able to move initially causing more traffic and opportunities for accidents. I took it to a honda dealership and there only suggestion was to get a new battery. They said that my battery when tested was borderline, but there battery testing machine did not say that it needed replaced. It said to charge and retest. I pressed them for the details and said it was at 12. 5 volts and 400 on cold crank. So it wasn't exactly were you want it, but didn't show replace either on their testing machine. Also we had the pilot in on 6/22/22 for a standard oil change and it was marked that the batter performance was good. The first week of july is when I was driving it and had the complete engine stop where I had to restart the car in a traffic jam on a bridge. It took multiple times to restart and almost caused an accident. My wife let me know at that point that she had been having this problem all the way back into may but didn't say anything to me as she just started turning the feature off when in the pilot cause she didn't like the feature. So this was happening even when honda was saying we had a good battery. They also said that they are aware of the issue and thought it wasn't safe, but the only solution was for me to get a brand new battery and then be subject to this same issue sometime down the road again. There have been multiple times when this has happened dating back to may 2022. I will list the first time below, but it happened to me again yesterday (8/24/2022).
CategoryEngine
DateAug 25, 2022
StateFL
Description
Fuel-saving stop-start system fails to restart. Car goes into neutral and has to be turned off and back on to restart. This happens when stopped at a traffic light. Low battery light ignites, seems engine doesn't have enough power to restart when gas is pressed.
CategoryElectrical System, Engine
DateAug 24, 2022
StateGA
Description
On my drive home this afternoon the auto idle stop feature on my 2019 pilot touring began to hesitate to restart after releasing my foot from the brake. The result was an orange warning light telling me that there is a problem with the collision mitigation system and a shudder before the engine would resume running. I had to turn off the auto-start feature to avoid stalling in rush hour traffic.
CategoryEngine
DateAug 24, 2022
StateVA
Description
I was stopped at a stop light in traffic. The light turned green and I tried to hit the gas to go, but my vehicle turned off. I tried to depress the brake and push the start button, lights flashed on my dash but did not start my car. I tried again and nothing happened. Then, all lights on dash turned off when I tried again to start the engine. I waited a few more seconds and tried to start the car and the dash lights came on but still my car would not start. I continued to wait a few seconds and tried to start my car and it finally turned on after 15-20 attempts. I called the dealer and they said it's probably the battery. The car just had a new battery put in so it's not the battery. The car just passed inspection at the dealer's last week. We have received no warning messages in the vehicle about this. However, the same thing happened to me a year ago where the vehicle did not start after being stopped at a light, but it only took 3-4 times to get it started again. Today, I was at a busy intersection when this happened with rush hour traffic with my children in the car. The speed limit was 45 mph on the road. Cars had to slam on breaks to avoid hitting us. Not a safe situation.
CategoryElectrical System, Engine
DateAug 23, 2022
StateCT
Description
Car fails to start after a short drive and parked and always requires a jump start. Car also fails to restart after a stop/start at a complete stop! Has happened multiple times in busy intersections where you're a sitting target for moving traffic. Always requires a jump start. Have checked battery many times and the battery checks out fine. Maybe electrical or charging system issue. Dealer can't reproduce the problem as it happens sporadically. Can't figure out problem and a hazard to drive with kids in car.
CategoryEngine
DateAug 23, 2022
StateSC
Description
When coming to a stop, vehicle shuts off with brakes. Once brake is released the automatic restart will not engage. You are stuck in traffic and unable to start the car for at least a minute. Honda replaced the starter and the battery. With the extended warranty, the starter was covered after deductable but the batt cost almost 300. 00. I have since been using the battery they said was no good to power my camper with no problem.
CategoryElectrical System, Engine, Fuel/propulsion System
DateAug 22, 2022
StateMN
Description
Auto engine shut off will turn off engine at stoplight but fail to restart engine when brake is released. Extremely unsafe. It has happened multiple times and each time we are afraid there will be an accident because we are sitting ducks and not accelerating when traffic expects us to.
CategoryElectrical System
DateAug 22, 2022
StateWA
Description
There is a problem with the auto engine idle stop system. If I don't turn it off every time I start the car, then the car has a really difficult time re-starting when it automatically turns off at a stop light. This is especially true if the a/c is running. Sometimes, the car has a difficult time restarting or it has to try a few times. A couple of times, it has shifted itself into neutral and a couple of times, it has turned itself entirely off. The problem seems to be getting worse over time. Twice recently my car wouldn't start at all and had to be jumped to start again. I took it to the honda dealership and they confirmed they had heard of the issue and that another customer had brought their pilot into service for the same reason the week before. They told me that the first step was to try a new battery. I've done that but am worried my car will stop on the middle of the freeway somewhere...
CategoryElectrical System, Engine
DateAug 18, 2022
StateFL
Description
This is my second complaint as the auto start stop has failed again. This morning on the way to work, the auto start/stop engaged at an intersection. When the light turned green and I tried to go, the car wouldn't turn over. Stranded yet again at another intersection. Have to go through the whole process of putting the car in park, restarting the engine manually, then putting back into drive. The process isnt as quick as you'd think. There is a delay in all of this. Honda refuses to acknowledge the issue and has left me with an extremely unsafe vehicle.
CategoryElectrical System, Engine, Fuel/propulsion System
DateAug 16, 2022
StateWI
Description
The vehicle in question has the idle stop function, which turns off the vehicle when certain conditions are met. Randomly, the vehicle does not restart on its own which forces me to power cycle the vehicle in order for it to start back up. This is a safety issue because the vehicle has been stuck in the middle of an intersection while I am trying to get it restarted. If the vehicle were to be completely disabled, I could be stuck causing a hazard at any given intersection. I have had the vehicle inspected and the battery tested, but everything checks out ok. I don't feel very safe when the vehicle can just shut off randomly and not restart. I have noticed sometimes, when the vehicle does restart, the dash flashes a warning that says, "collision mitigation braking system problem" for a split second and then it clears.
CategoryElectrical System:starter Assembly
DateAug 16, 2022
StateMO
Description
The contact owns a 2019 honda pilot. The contact stated while stopping at a stop light, the vehicle shut down. The contact had to restart the vehicle where it started to operate normally. On another occasion, while driving at 40 mph when the contact accelerated the vehicle shut down completely, and all the warning lights illuminated on the instrument panel. The vehicle was towed to the dealer where they replaced fuel injectors, but the failure continued. The vehicle was taken to the dealer again where they replaced the battery to the vehicle. The manufacturer was not contacted. The failure mileage was 30,000.
CategoryEngine
DateAug 16, 2022
StateFL
Description
Experiencing auto start/stop failures with car. It engages so quickly even at a quick stop sign the car is shuts off (I think timing should be extended). The problem is when it comes time to start back up there is often several turns before the engine starts. This itself is a safety concern, as I am often not able to move when I need to. Two other separate incidents where the system failed completely: the car did not turn over after several times and just stopped. This happened on interstate 95 in traffic. I was unable to move for 30 seconds while tried to get the car started again. Honda refuses to do anything about it; their solution is to have me try to video tape it occurring, since there are no faults. I am not doing this every time I come to a stop with my 1 year old in the car. It happened again while my wife was driving; this time on an on ramp to i95 while she was yielding for traffic. Auto start stop engaged, then failed to start back up- all while at a temporary stop. She has no idea what to do as the car requires you to put into park and then try and restart the car. Those were the two most severe cases; according to honda this happens after 5 attempts to start the car. The other time it starts before the 5th time but not immediately. There is electrical failures associated with this; including collision system warnings during restart. Honda will no do anything, will not even attempt to replace starter or battery or even quote me a price to fix. This is completely unsafe to drive and we will be looking to trade the car in. Too bad as this is a wonderful car. Honda has driven it several times (according to them) and are not able to replicate the issue. Their advice to me is to manually disable the start/stop every time I drive the vehicle which is ridiculous. I have escalated to american honda but so far no resolve. I can recall at least 20 incidents in total with this. Its not every time - but imagine how many times a day I stop and go.
CategoryElectrical System, Engine
DateAug 15, 2022
StateFL
Description
The automatic start-stop system doesn't turn back on after a complete stop.
CategoryElectrical System, Engine
DateAug 15, 2022
StateOH
Description
Auto start/stop capability not working effectively and causes safety concerns with my children in the car. There has been numerous times where the car will not start back up leaving me stranded in intersections/traffic. Sometimes I cannot get the car to start back up for a few minutes while I am scrambling to figure out what combination I need to get it to power back up. I hate this feature and makes me extremely nervous while having the little ones in the backseat. We have asked the dealership to disable this feature all together and they refuse, I know there is the button to press but it is not convenient to press that every time I start the car back up. Easy to forget, I hope no one is seriously hurt due to this issue.
CategoryElectrical System, Engine
DateAug 14, 2022
StateSC
Description
The auto stop/start gas saving feature often results with the car being unable to automatically restart. When this happens, in traffic, I am forced to put the car in park, and hopefully, manually restart the vehicle. This has resulted in the need for roadside assistance, several times (the car requires a jump). I have sent the vehicle to the dealer multiple times, but they say they cannot find the problem or are unable to duplicate it. Once they tested for battery and electrical system for power leaks and such, and though the car is only 3 years old, it is on it's third battery. I have had to regiment myself to disabling the feature, before driving, to ensure the issue doesn't happen in traffic again, as it could result in an accident. The last time this happened was the first week of august 2022, but it has occurred numerous times, and I'm pretty fed up with the whole issue.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking
DateAug 12, 2022
StateCA
Description
The engine start/stop idle does not start up again after the car stops when at a red light or in traffic.
CategoryEngine
DateAug 10, 2022
StateWV
Description
Today and yesterday, the engine cut off when the car came to a complete stop. I tried to recreate the situation coming to a stop randomly, but found the cutting out was intermittent. Upon reading the forums, I discovered others are having the same problem and that you are investigating whether it has something to do with the auto start/stop feature, so I am reporting my issue with you. Where the engine cut off, I was either at a stop sign or at a red light with passengers including small children, and it took time to restart.
CategoryElectrical System
DateAug 09, 2022
StateMA
Description
When the car is stopped (like at an intersection), the auto ignition stop activates. Sometimes when the accelerator is pressed to start the car again, the car seems to blink, the radio resets, and the car shifts itself into neutral displaying a sign the driver should shift into park. Then we have to put the car in park and restart the car. This is definitely unnerving as this happens at busy intersections, and we're afraid of getting rear ended by jumpy motorists. This has happened on 6/30, 6/27. 6/23. 6/22. 6/15. Honda replaced the keyless entry unit on 7/18, but it still occurs.
CategoryEngine, Service Brakes, Steering
DateAug 09, 2022
StateNJ
Description
At a stop light the my car turned off and did not come back on for 5 mins. I am aware of the auto stop feature for fuel efficiency but I was in a turning lane. I literally could have been in an accident. The car brakes were locked in could not even put the car in neutral or park the car was just off completely. No signs of over heating, battery failure, etc.
CategoryFuel System, Diesel:delivery:fuel Pump
DateAug 09, 2022
StateCA
Description
The contact owns a 2019 honda pilot. The contact stated that while his wife was driving approximately 65 mph, she slowed for traffic congestion ahead and felt the engine starting to idle roughly. The vehicle then stalled. The contact stated that his wife noticed several unknown warning lights illuminated. The contact stated that several attempts were needed to start the vehicle. The vehicle was then driven to her destination. The contact had the vehicle repaired under nhtsa campaign number 21v215000 (fuel system, gasoline) but linked the failure to the recall. The contact stated that the recall repair was improperly performed. The vehicle was not taken to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.
CategoryEngine
DateAug 05, 2022
StateMD
Description
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the auto start/stop function engaged. I fear I will get rear ended due to this. Or shot b/c of crazy road rage people. We took it to the dealer and it could not be replicated so they could not fix it. No warnings prior it has happened multiple times.
CategoryEngine
DateAug 05, 2022
StateTX
Description
The contact owns a 2019 honda pilot. The contact stated while stopped at a traffic light, the vehicle lost motive power and stalled without warning. The contact was able to restart the vehicle and the vehicle was operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was not contacted. The failure mileage was 44,298.
CategoryEngine And Engine Cooling, Service Brakes
DateAug 05, 2022
StateMA
Description
The contact owns a 2019 honda pilot. The contact stated while driving at an undisclosed speed, the vehicle stalled and failed to restart. The contact stated that several unknown warning lights were illuminated. The contact stated that the brake pedal was difficult to depress while starting the vehicle. The vehicle was towed to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was taken back to the local dealer where it was diagnosed that the battery needed to be replaced. The contact stated the failure was related to nhtsa action number: pe22005 (engine and engine cooling). The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was unknown. The vin was not available.
CategoryPower Train
DateAug 05, 2022
StateCA
Description
-automatic start/stop feature -vehicle's engine did not restart after the auto start/stop engaged while in rush hour traffic. Also the vehicle will immeadiatly or on start will shift the transmission in neutral. Leaving the family in the middle of a unprotected left turn in the middle of a now red light intersection, this is dangerous and unsafe. I will also as you come to a complete stop after traffic on the highway hits a back up. - I have taken the vehicle in the same honda dealership they have not been able to "reproduce" the problem. At the 1st attempt they recommended a new battery, but the problem is still occuring. I have given them video evidence in the hope they will have a solution to this safety defect. -the dealership currently has my vehicle at its service department and I was told by the service manager that he is coordinating with his service representive for a possible solution. No other agencies have looked at the vehicle thus far. -sometimes the start/stop indicator on the dash illumates sometimes there's a delay. The message given my the dash reads "gear position is n. Release accelerator pedal" the message that reads if you have the transmission in d than press the n button reads completely different and cannot be duplicated other than when the vehicle shifts into n on its own after a auto start/stop. -this issue started occurring randomly at 57,000 miles now at 59,000 its occuring more frequently and is causing unsafe situtations while in operation of the vehicle.
CategoryElectrical System
DateAug 04, 2022
StateWI
Description
the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the auto start/stop function engaged, it requires multiple starts, and twice now, just completely does not start.
CategoryElectrical System, Engine
DateAug 04, 2022
StateOH
Description
Vehicle has auto idle feature that activates when car comes to complete stop. Typically, the engine restarts when you take your foot off the brake, however, there have now been three occasions that the system did not restart the engine and the car stalled. I have contacted several honda dealers and they are all aware of this issue but do not have a way to fix the issue.
CategoryFuel/propulsion System
DateAug 04, 2022
StateNY
Description
In june of 2022 my car started to buck and stalled out; I had to get it towed to huntington honda. The dealership told me that the fuel pump failed do to corrosion and it was not covered under my warranty. I did have to go through insurance. I have no idea how the male pin in the fuel pump corroded and broke off inside the connector and neither did the service advisor. Honda america spoke with the dealership after the car was fixed and concluded that is was corrosion. I have always taken care of my car and cannot understand how that part even became corroded. Please help me in this matter as this could be happening to others. Honda america and06/18/2022 the dealership where no help at all. My # is 631-972-5301. Please feel free to contact me with any questions. Your help is very much appreciated.
CategoryEngine
DateAug 03, 2022
StateMA
Description
When the auto engine idle kicks in more and more often the car struggles to restart. A message quickly flashes about a malfunction but too quickly to read it. I disable the feature very often as I fear the car will not restart.
CategoryEngine
DateAug 01, 2022
StateNY
Description
Stop/start function for the engine is garbage. It happened 5 times already that the engine shuts down and the car wouldn't go at the red light or even stop sign. Every time it's scary, especially with cars behind me honking for me to go. Luckily, every time I was able to turn off the car, then restart it. I noticed that 4/5 times this happened was after I was driving for at least an hour, on a hot day, with ac on. Miniscule savings of gas are not worth the safety risks of this useless feature. And it seems that I am not able to deactivate the feature completely.
CategoryElectrical System, Engine, Forward Collision Avoidance: Warnings
DateJul 29, 2022
StateSD
Description
When the idle stop system is engaged and the brake is depressed to activate the vehicle engine to shut off (at a red light for example), sometimes when lifting your foot off the gas the vehicle does not restart as it is designed to. This leaves the driver stranded at a green light panicking to find a way to get the car started and other vehicles stuck behind the stalled car stopping the normal flow of traffic and causing a potential accident.
CategoryEngine
DateJul 29, 2022
StateMD
Description
I was driving on 7/29. Stopped at the stop light. The car shut off. Completely dead. The dealer cannot replicate the problem and did not fix anything. I called honda north america and they said we are sorry there is nothing we can do. This is the second time this happened. The first time was 4/15 and the dealer replaced the battery
CategoryElectrical System, Engine
DateJul 28, 2022
StateIL
Description
Vehicle was driving and operating as it should. Parked it for about 30 to 45 minutes now it won't start. Has happened before and honda said vehicle was fine after they looked at it. Vehicle has had an issue with auto start stop while at a traffic light
CategoryElectrical System, Engine, Unknown Or Other
DateJul 28, 2022
StateTX
Description
The stop-start function has not restarted on a couple occasions. I have been at a stop light released my foot from the gas and the failure has occurred. The vehicle was auto shifted into neutral. Instructions were to put in park and restart. I did not feel safe that I my was stuck in an intersection and I didn't know if the vehicle would restart. There were no noticeable errors that I recall. I have had the battery checked on the vehicle and it is good. As of right now, I have not had it checked by a dealer. I try to remember to disable the start-stop function when I drive.
CategoryEngine, Power Train
DateJul 26, 2022
StateNH
Description
Vehicle is shutting down at red lights / stop signs; when this happens engine goes into idle mode. But pressing the gas pedal to resume travel, vehicle immediately shuts down. The vehicle needs to be turned off, and restarted. Restart is not always successful on first attempt, leaving vehicle stranded in congested traffic areas until it the issue clears. This type of event has had more than one occurrence.
CategoryElectrical System, Engine, Unknown Or Other
DateJul 24, 2022
StateMI
Description
The pilot turns the engine off while idling to save fuel. Twice this week when I have been stopped at stop lights it becomes unresponsive and I am unable to get the car back into gear. Attempts to turn the car on and off and to restart the car don't work. Both times I was only able to get it started after opening the drivers door... It took at least 1 minute each time. But I am very worried about it causing an accident. I have realized that I can turn this feature off, but it defaults to it being on everytime you start it again.
CategoryElectrical System, Engine
DateJul 23, 2022
StateTX
Description
The engine start stop function failed to restart the car at an intersection. I tried to start the car few times but it did not start. I placed it into neutral and tried restarting but it failed. I was not able to put it in drive, there was a notification that the car needs to be started before going into d. Finally was able to turn off the car. It restarted and was back in drivable condition. It was a panic situation. We hope honda can address this issue.
CategoryPower Train
DateJul 21, 2022
StateNC
Description
The transmission on this vehicle will will shudder when at high rpms and low speed such as when leaving a stop sign or traffic light. This shudder delays acceleration and can cause a safety issue when pulling out into traffic and leaves you not able to get out of on-coming traffic's way quick enough.
CategoryUnknown Or Other
DateJul 19, 2022
StateMO
Description
I am writing to report that I believe there is a problem with the start/stop function of my 2019 honda pilot. My vehicle has failed to restart from a complete stop (three different times) when the automatic idle-stop feature is engaged. I have taken the car to a honda dealership and they are unable to replicate the problem/can not find the problem. I have read that this is already an open investigation-- I just wanted to provide my information to add to the report.
CategoryElectrical System, Power Train:automatic Transmission
DateJul 18, 2022
StateAL
Description
The contact owned a 2019 honda pilot. The contact stated while attempting to park the vehicle at approximately 2 mph, the vehicle inadvertently accelerated forward violently and jumped a parking barrier. The contact stated she almost hit two nearby passengers; however was able to steer the vehicle to the side, and crashed into a tree where the vehicle came to a stop. There were no warning lights illuminated. The driver's air bag deployed. The vehicle was destroyed. The police arrived on the scene. There was a police report filed. One of the nearby passengers, which the contact almost hit was injured due to her fall and sustained a fractured arm that required medical treatment. There were injuries to the contact arms, chest, and stomach from the seat belt retraction however she declined medical treatment at the scene. The vehicle was towed to the local salvage lot. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.
CategoryElectrical System, Engine, Unknown Or Other
DateJul 16, 2022
StateFL
Description
Starting in early 2021 at around 40,000 miles my auto idle stop working causing my pilot to stall while in stop and go on interstate, at stop lights and and stop signs. Basically everytime the suv comes to a stop, it completely shuts down car. I have to shift back to park and start engine again , sometimes it takes a few minutes and a few tries. Very dangerous have to put on flashers while people go around me. It has happened so many times I turn off the auto idle everytime I get in the vehicle. I checked honda forums and everyone who tried to get it fixed from honda dealer ( several different ways) it just kept happening and honda cant explain. I asked my dealer today and they did not have an answer either, do not want to waste my $. I have to keep a note taped to ignition button reminding me to turn off idle.
CategoryUnknown Or Other
DateJul 15, 2022
StateMN
Description
Pilot's automatic start-stop system doesn't turn back on after a complete stop sporadically. General inspection did not find any issues. Vehicle available for further inspection if a loaner is provided. Warning lights that came on includes all lights on the dashboard flashing and a clicking sound occurring.
CategoryElectrical System
DateJul 13, 2022
StateWI
Description
When vehicle was at a stop, then car turned off via the auto stop feature and did not turn back on its own. This happened twice. The first time it took a few minutes for me to be able to start the car. It kept shifting the transmission to neutral on its own, then I would shift it to park and when I pressed the start button it went back to neutral. This happened about 10 times on a row before I was able to restart the car. The second time I was able to restart it immediately.
CategoryElectrical System, Engine
DateJul 12, 2022
StateTN
Description
In heavy traffic at the airport, when I was slowing down and stopping the automatic start/stop functionality caused the vehicle to stall. The vehicle then went into neutral on it's own. I put the vehicle in park and it would not start (as if the vehicle had a dead battery or alternator issue). I charged the battery and it still would not start. I have read several other forums on this my and other honda pilot's where the vehicle will stall at intersections/stopping points and refuse to start despite several efforts. I see this as a serious safety issue if in heavy traffic on a free way or working to clear an intersection. I believe this issue needs addressed. Honda also states that it can not turn off the auto start/stop feature.
CategoryUnknown Or Other
DateJul 11, 2022
StateAL
Description
The "auto idle stop" function has begun to randomly not restart the honda pilot. When this occurs, the pilot must be placed in park and then restarted. Restart is not always immediate.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Power Train, Steering
DateJul 10, 2022
StateTX
Description
Several times since 2019 while driving on not straight roads(slight curves either left or right), the automatic emergency braking would activate, first I would get a big bold brake in red letters on the display. I would be looking around, no cars are coming, I'm in the correct lane, not speeding and sometimes the car would actually start applying the brake(s) when there is absolutely no reason to apply the brakes. This has happened several times while we have driven the vehicle either on a 5 to 6 hour trip and maybe has occurred a total of 5 times since we have owned the vehicle
CategoryEngine
DateJul 06, 2022
StateGA
Description
the pilot will suddenly not start and has around 36k miles. Took it to the dealer and they braid the battery is fine. Replaced battery regardless. It has also stopped at red lights and then have to jump it, making me carry a jump brick with me at all times. Has been a happening for two months. Have had to turn off eco system and also have to turn off the gas saving feature at traffic lights where the engine shouted down when stopped so as not to stall.
CategoryElectrical System, Engine
DateJul 04, 2022
StateVA
Description
The engine does not restart on its own after the auto start-stop shuts it off at a stop sign or stoplight. This happens so frequently that I am forced to turn off the functionality every time I start the car for fear that it won't start again at the stop light.
CategoryUnknown Or Other
DateJul 04, 2022
StateVA
Description
I recently experienced an issue where I was sitting at a traffic light. The auto stop/start feature had turned the car off while waiting at the light, but when I let off the gas pedal, the feature seemed to initiate a start of the vehicle, but that didn't work. The driver dash lit up saying I needed to put the car in park and hold down the break before hitting the start/stop engine button. This was the first time I've fully experienced this happening. I've had similar issues with the auto start/stop feature, but nothing has been consistent to reproduce. I brought it to the attention of the dealership from which I purchased the car, but they could not reproduce the issue. I just thought it either had to do with the battery level being low or something with the starter, but the dealership indicated those looked fine. From what I remember of this specific issue, I did have my a/c running pretty high, as it was a rather hot morning.
CategoryElectrical System, Engine
DateJul 01, 2022
StatePA
Description
During the highway trip the auto idle functionality did not resume after a full stop. The car engine stopped and transmission switched to neutral. It took multiple attempts to re start the car in the middle of a highway.
CategoryFuel/propulsion System, Unknown Or Other
DateJun 29, 2022
StateIN
Description
Auto stop start is erratically failing to properly restart the car after brake has been disengaged. After arriving at a complete stop, the vehicle will properly shut down when the driver's foot is on the brake. When the driver disengages the brakes, the engine should promptly restart and the car will find itself already in drive so it can continue to move forward. Under certain unknown circumstances, the car will stall and not be allowed to restart. In order to continue, I needed to shift the car to park, turn the car off completely, and then restart the car. Only then can I shift the car back to drive and continue. This presents a safety issue since once the brakes are removed, traffic behind interprets this action to mean you will be traveling forward shortly. The restart is sometimes accompanied by a lurk which might be also considered as moving forward. This vehicle has not been in a accident and the dealer was not able to reproduce this issue. The issue seemed to occur shortly after another recall was performed for the fuel pump. Auto stop start cannot be permanently disabled and needs to be performed each time the car is started. This circumstance seems documented in pe22005.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other
DateJun 28, 2022
StateMO
Description
I currently have a 2019 honda, pilot with approximately 70,000 miles. I have had problems with the idle stop feature since the first year of owning the vehicle. I have had many instances of a restart resulting in actuating the warning lights on my instrument panel and a few times when my vehicle did not restart. My dealer either was not able to diagnose the problem or did not know how. I even paid to have my battery replaced, which helped elevate the problem but did not fix it. I also either have a problem with the automatic braking system giving me a warning or in some instances actually applying the brakes when there is no traffic. Both of these are reoccurring and on-going problems.
CategoryVisibility/wiper
DateJun 28, 2022
StateIL
Description
Drivers side outside mirror vibrates at highway speeds to the point that images become blurry and making distances unknown. This does not effect the passenger side outside mirror. Bought to honda dealer and their response is this is a very common issue that the consumer must fix out of pocket if the repair is out of factory warranty.
CategoryEngine
DateJun 25, 2022
StateTX
Description
Start/stop function engaged at a red light or in stop and go traffic, stopping the engine. Engine would not restart. I attempted to restart engine and had a great deal of difficulty getting it restarted. This is a serious safety issue as vehicles could crash into me and/or I could be stranded with my two children. It has happened 5 times in the past 2 weeks. I have low miles on my car and have owned it less than 3 years.
CategoryEngine
DateJun 24, 2022
StateAZ
Description
While stopped at a busy 4 way stop light my engine shut off and the screed read “car in neutral must be in drive” then went to accessory mode. The car would not restart for five minutes.
CategoryUnknown Or Other
DateJun 22, 2022
StateOH
Description
The start/ stop feature is malfunctioning. I was at a red light stopped this morning and the start/ stop feature kicked in and turn off the engine. However the switch or gear jumped to neutral with no action from me and the car stuck. When I was about to go as the lights turned green, the vehicledidn'tmove ratherthe neutrallight on the buttonwas on and none of the other buttons work. I tried pushing the drive button but the vehicle stuck on neutral. So I have turn the ignition off and restart the vehicle while cars were lining behind me on the same lane. Please help
CategoryEngine
DateJun 21, 2022
StateNJ
Description
I was the first car stopped at a red traffic light and my auto engine system engaged. When the light turned green, I released the brake and the car automatically shut completely off. Since my brake lights went out the car behind me began to accelerate, but had to quickly slam on the brakes as my car was stalled. I hurried to put on my hazards, and then looked at my dashboard. It stated I needed to shift the car into park, and then restart the engine. It took 3 tries to restart the engine and then I was able to turn off the auto idle system and continue on my way. I brought the car back to the dealer (I have at least 5 documented visits to the garden state honda dealer for the same system issues.) they told me they were unable to replicate the issue and did nothing to help this issue after having my car for a week and a half.
CategoryUnknown Or Other
DateJun 20, 2022
StateTX
Description
Rear camera of the car suddenly stopped working I've been following up for one year with the dealership and honda. There is no response from them, the parts are not available since one year. As my car was still under warranty when I reported the issue. Honda has delayed this a lot.
CategoryElectrical System, Unknown Or Other
DateJun 18, 2022
StateMD
Description
Took my honda pilot 2019 for emissions test vehicle emmssion inspection mva veip told me they having issues with this 2019 honda especially the honda pilot and added manufacturing issues. My was refunded back. Can someone please look into this issue for us. My friend with honda pilot 2019 is having the sane issue. We keep getting extended dates to drive around gases are expensive. Please help
CategoryEngine, Power Train
DateJun 18, 2022
StateFL
Description
Reported to dealer twice and could not be replicated. They just tell me they have never heard of this problem. While at a traffic light the vehicle either shifts into neutral, park or second gear. Sometimes I press the accelerator and it does not go even though I'm in drive. I gave up with the dealer but it is scary when people behind you honk and I could be rear ended because I'm scrambling to press the transmission buttons or restarting. A few incidents, I had to turn off and restart. I have learned if it is running and in drive but does not go, I press the drive button several times to make it go or turn off and restart in lines of traffic. This vehicle has bells and whistles but falls short with engine and transmission. I currently own 5 honda vehicles and 12 hondas over the years. This vehicle is the one I feel the least secure in being dependable. It has 16,000 miles on it and has been problematic since approx 7,500 miles.
CategoryUnknown Or Other
DateJun 18, 2022
StateMD
Description
The honda pilot repeated failed maryland emission inspection. I am requesting the nhtsa to investigate nationwide before it becomes a major safety issue. The maryland emission officials are also aware that most 2019 honda pilot is failing the emission test.
CategoryEngine
DateJun 16, 2022
StateNY
Description
Car does not restart after auto stop at intersections or traffic lights.
CategoryElectrical System
DateJun 15, 2022
StateCA
Description
The contact owns a 2019 honda pilot. The contact stated while stopped at a traffic light and slightly releasing the brake pedal, the vehicle stalled. A message was displayed on the instrument panel on how to restart the vehicle after an auto start/stop failure. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the battery needed to be recharged. The battery was recharged however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 42,500.
CategoryEngine
DateJun 14, 2022
StateMO
Description
When I use the auto start stop feature and stop at a light or stop sign my transmission shutdowns. I have to restart my engine. Afraid of being rear ended at a traffic light or stop sign. Honda has checked the vehicle and they said I need a new battery. I verified with autozone that the battery still passes. It is only 1 1/2 old.
CategoryFuel System, Gasoline
DateJun 14, 2022
StateKS
Description
The contact owns a 2019 honda pilot. The contact stated that the auto start/stop feature malfunctioned while the vehicle was at a complete stop, causing the vehicle to stall. The vehicle was not able to restart immediately. The vehicle was taken to the dealer; however, the dealer was not able to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.
CategoryEngine
DateJun 12, 2022
StateOH
Description
Auto start/stop engine starts to stall and can take 5 seconds or more before restarting. This is dangerous when going in stop and go traffic. Having dealer look at it in the upcoming week. No warning signs.
CategoryElectrical System
DateJun 11, 2022
StateTX
Description
The auto stop start function is killing the car engine at intersections and on ramps. When the brake pedal is released, the car power stops and kills the engine. The car then has to be be in park and restarted - sometimes the car struggles to start. This has been happening for several months now - stating when the car hit about 30,000 miles - the car now has almost 38,000 miles.
CategoryEngine
DateJun 11, 2022
StateFL
Description
My idle-stop system intermittently cuts off and wont restart - usually at the most dangerous times like when I am in a turning lane of a busy intersection. To me, this is a major hazard. This has happened on multiple occasions, so my practice right now is to turn it off as soon as I turn on the engine so I won't have this occur. Since 2021, this has happened about 7 times, most notably in the summer when it is hot, and when I have the a/c and music running. I spoke to a dealer about it and they told me to bring it in to be checked. Because it is intermittent, it is just easier for me to turn the idle-stop off at the time I start my engine, as the chances of it happening on them seemed remote. Other than that, I keep my car in great working condition, getting regular oil changes, etc. There were no warning lights prior to it happening, but when it happens, all kinds of engine lights pop up, and there is a prompt on how to restart the engine, but it doesn't work. One time is was over 10 minutes before it would start. I just kept pushing buttons until it started, but it is quite harrowing when traffic is honking and your heart is racing, hoping no one hits you.
CategoryEngine
DateJun 11, 2022
StateWI
Description
1. The engine turned off at an intersection with the start/stop feature, also called the auto idle stop system, and did not restart. Jumper cables were needed to restart the vehicle. 2. Safety concern - this issue put my family's safety at risk while being out of the vehicle at a very busy intersection at dusk when visibility was decreasing. 3. Police arrived briefly to assist after 45 minutes of being in a dead vehicle but vehicle successfully started after several "jumping" routines and police left scene. 4. There were no other visual issues or messages prior to this problem.
CategoryElectrical System, Engine
DateJun 10, 2022
StateIL
Description
The contact owns a 2019 honda pilot. The contact stated that after coming to a red light and stopping the vehicle, the fuel-saving feature malfunctioned and the vehicle would not immediately restart when releasing the brake pedal. Additionally, while driving at various speeds, the vehicle failed to properly accelerate. Occasionally, the vehicle would not start after being turned off. The vehicle was taken to the local dealer who replaced the battery but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 70,000.
CategoryUnknown Or Other
DateJun 10, 2022
StateFL
Description
Drivers side sun visor has lost its ability to stay in the closed position. It constantly falls down approx 5 inches in front of my head when not being used. At this position it pushes against my forehead which to me is a safety issue if something were to happen I would definately have impact in my head since I am a short person 5 ft 1 inch and perfer to sit higher up for visability. It will not go back into its original closed position. I have hit my head a dozen times already and I have only had this vehicle less than a year. 2019 is a newer vehicle and I would consider this a true safety defect in this model. Yes, the dealership has seen this issue and I am awaiting their decision since its passed its 36k mileage for warranty.
CategoryElectrical System, Engine
DateJun 09, 2022
StateWA
Description
When the car is stopped it will sometimes turn off. It has happened at least twice in the last week - once in a drive through and once at a stop sign. The cat comes to a stop normally but when it is time to accelerate the engine turns off & the electrical starts acting weird. I have to power the car off and on a couple of times before I can get it going again. I took the car into honda today and they could not find any problems with the car. I am scared that this will happen on the freeway during traffic and someone will come crashing into me.
CategoryElectrical System, Engine
DateJun 09, 2022
StateMN
Description
The car stopped at a stoplight and the engine shut off from the normal start/stop function. When I tried to drive, the engine did not restart and the car was dead in the intersection. I was stranded for 2 hours due to unavailability of tow truck. It eventually was jumped, charged overnight, then was dead again the next day.
CategoryEngine
DateJun 09, 2022
StateCA
Description
I have complained to the honda dealer during each oil change that my engine shuts off when I am driving and come to a stop at intersections. I brought up that I had the car battery changed three times already due the suspicion that the battery was causing the issue. They tested the battery and found that it wasn't the problem. I asked them to look at the spark plugs, again, no issues. They took a test drive and could not replicate the issue. The problem stems from the feature that automatically shuts off the engine when the brakes are depressed and the vehicle is at a complete stop. When the brake is released, the engine attempts to turn back on, but fails. There are many indicator lights that turn on that indicate a fault. I have to manipulate the gear selector buttons to get the vehicle to shut down and attempt to restart the engine again. My vehicle has shut off tens of times while driving. My only fix at the moment is to press a button near the bottom of the gear selector that disables the automatic on-off engine shutoff. This is what I must now do when I first start my engine on. I have been put in dangerous situations when at intersections, particularly at right turns when my engine shuts off and there is oncoming vehicles. I have had expenses getting this issue looked at and getting new batteries, which did not resolve the issue.
CategoryEngine, Power Train
DateJun 09, 2022
StateNH
Description
The contact owns a 2019 honda pilot. The contact stated that while operating the vehicle the transmission had erroneously shifted from the drive position to the select position causing the vehicle to hesitate and sputter. After turning the vehicle off and restarting the engine the failure had self-corrected. On one occasion while parked with the engine idling, as contact was exiting the vehicle the transmission erroneously shifted out of the park position and began to drive forward knocking the contact to the ground and driving over the legs. During the incident, the driver sustained injuries to both legs and a fractured arm. The vehicle was taken to the local dealer who reprogrammed the transmission. No further information was available. Later while operating the vehicle warning messages began to be displayed including the service engine, power train, and the warning message "danger pull over immediately". The cause of the failure was not yet determined. The manufacturer was not notified. The vin was not available. The failure mileage was 52,000.
CategoryUnknown Or Other
DateJun 09, 2022
StateTX
Description
There have been several instances where the engine just shut off when I had the stop/start engine functionality in the "on" mode. Once it was in traffic on the highway and other times it was in residential streets. The car would flash an error message on the screen and it usually takes time to get it restarted. Honda never really paid much attention despite several complaints. The system had been hesitant on occasion which seemed abnormal but again honda never paid attention when I told them. It has got to the point that I just turn off the option as I get in the car to avoid the engine shutting off on me in the middle of the highway. It has happened too often.
CategoryElectrical System, Engine, Power Train
DateJun 08, 2022
StatePA
Description
Start / stop and engine failure. When I have the start/stop feature enabled there have been numerous occasions where the car has stalled and will not restart. This has happened in critical traffic situations and has almost caused multiple accidents and injury. In addition, the engine has cut off while driving through parking lots and stopping for pedestrians; during this time I need to reset the entire car to get it to start back up while stuck in the middle of the street. One other occasions the start stop has failed where the car does restart but the entire car resents and delays me from moving until this is finished. I have taken the vehicle back to the dealer to review and they say everything is working as designed.
CategoryElectrical System, Power Train
DateJun 08, 2022
StateOH
Description
The contact owns a 2019 honda pilot. The contact stated that while driving at various speeds, the auto start/stop feature failed to operate as needed causing the vehicle to stall. The contact would restart the vehicle as an unknown message was displayed on the instrument panel. The vehicle was taken to the dealer on multiple occasions; however, the failure persisted. Recently, the contact stated that the vehicle had locked up after the failure occurred and the gear shifter would not move from the park(p) position. The vehicle was towed to the dealer. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.
CategoryElectrical System, Engine, Unknown Or Other
DateJun 08, 2022
StateTX
Description
Twice since purchasing the vehicle last year the automatic start/stop feature on the honda has failed to restart the engine once we took our foot off the brake pedal. The first time was more than six months ago. We were at a light and the vehicle did not start after taking my foot off the brake when the light turned green. I tried putting it in park and then restarting the vehicle with the touch button but it didn't work. I tried with the remote start feature on the key and it would not start that way. At this point traffic was honking and going around us. I started pushing the park and neutral button to make sure it was in park, but nothing worked. I finally got the vehicle to restart by holding the start button on the dash for about 10-15 seconds. When I took it into the dealer a month or so later to have a recall taken care of I brought it up to the advisor and he asked if it has happened since then. I said no and he said it was probably something I did... The second time, was 5/11/2022 around 11 am. I was on the way to the honda dealership to buy an oil filter and crush ring to change the oil. I had been driving for about a half an hour, stopped at a red light in front of the dealership and it happened again. Once again, traffic on the offramp started piling up, people were honking and going around on the shoulder. I tried the same procedure as before but it didn't work at first. I tried it a couple of times and the vehicle finally started. The vehicle has not been scanned with a scanner since the last time so there is probably a stored code if you need to verify this.
CategoryElectrical System, Engine
DateJun 08, 2022
StateNC
Description
-the engine failed to restart on its own from a complete stop at a traffic light with the auto start/stop function. This has occurred on multiple occasions. -this started occurring in the summer of 2021. The first couple of times, the engine would stall but would immediately start up again after turning the back on. On one occasion, it stalled at a traffic light and it took about 30 seconds to get the engine back on. On or about 8/12/21, we were stopped at a traffic light at a busy intersection and the engine stalled and would not restart. We blocked a lane for over an hour until a tow truck was finally able to retrieve the car. The battery could not be jump started. -the car was taken to the honda dealership and they said it was due to a faulty battery and replaced the battery. However, within 9 months of the replacement (currently), the car has started stalling again intermittently. Most of the time, we remember to turn the auto start-stop feature before we start driving, which seems to help, but on the occasions that we forget, it has stalled on at least 2 occasions. So far, we've been able to start the engine again quickly and keep moving. -there have been no warming lamps, message or other symptoms prior to these incidents. -we have been extremely disappointed with the manner that honda used when we voiced these concerns in august 2021. They were very dismissive and did not seem to believe my report, despite the car only being less than 3 years old at the time of the first incident. When I stated that this posed a serious safety issue because a car could stall at any time, they stated it shouldn't pose a major threat because the incidents only happened when the vehicle was stopped and other vehicles would likely also be stopped, thereby eliminating any chance of impact. This is clearly an erroneous conclusion as my vehicle could easily come to a stop in heavy traffic on an interstate and other cars may not react quick enough to stop.
CategoryEngine, Unknown Or Other
DateJun 08, 2022
StateFL
Description
I was driving with my granddaughter. When we were stopped at a light and my car shut down. I didn't know what to do. I finally figured out how to get the vehicle to start again. The idel- stop is not working it continues to happen. So my husband and I have to remember everyone we start the car to turn it off and we tend to forget. Then here we are stuck in the middle of traffic. Idle-stop feature is not working correctly.
CategoryElectrical System, Engine
DateJun 07, 2022
StateTX
Description
I stopped at a red light downtown. The auto engine stop/start did not start when the green light came. It was not possible to change gears or place the car in neutral. All lights and radio were working. Much anxiety because all other cars were honking. Could not get out of the car without risk of being hit by another car. Police came by and helped calling a two truck- 0 to tow to a parking place two blocks down the street. Car could not be place in neutral. Towed to a dealership, they replaced the battery. (surprising since all electrical was working fine) it has not happened again, but I am inactivating the automatic feature everytime I ride the car.
CategoryUnknown Or Other
DateJun 03, 2022
StateAZ
Description
Vehicles review camera no longer working after software update. Camera was working fine for a few weeks then stopped randomly
CategoryFuel/propulsion System
DateMay 17, 2022
StateGA
Description
We have had a check engine light going off and on for a few days now. Car sputtering. Almost like no power at times and quick to slow down. We brought it to a honda dealership and determined it had faulty fuel injectors. I was told there is a campaign on the issue now. But we would have to pay 40% of the repair cost. I believe it to be a dire safety issue. So we are paying for the repair. I was also told there is no recall on it for our vin but similar vehicles with similar issues come through there all the time
CategoryPower Train
DateMay 04, 2022
StateTN
Description
As described in power train tsb a20-029 (but so far associated only with 2019 pilot awd touring and elite) - my 2019 pilot awd transmission has intermittent harsh or jerky upshifts with steady acceleration. The vehicle lags, failing to accelerate properly. This creates a safety issue when merging, turning into active traffic, etc. The issue was inspected via diagnostic snapshot at jenkins & wynne honda in clarksville tn on may 3, 2022. Output graph confirmed transmission lag occurring consistently throughout tech drive. Issue first appeared in april 2022 at approximately 32,000 miles, just 2,000 miles past 30,000 mile service completed in jan. 2022. All vehicle service maintained according to manufacturer timeline and recommendations.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateMar 18, 2022
StateCA
Description
2019 honda pilot collision mitigation system flashing brake on screen average 3 times per day. Includes shaking of steering wheel & if cruise control on, braking. All this is happening when there is nothing blocking car. If cruise control on & need to respond to car that just pulled in front of me on highway, because the brake pedal is already suppressed by the car I can not respond properly. The only thing I have found to override the car is to push the gas pedal, which is also very dangerous!! Please help!! This is so dangerous. If something is actually happening on the road it is difficult to think about how to respond because the car is freaking out. The ability to think clearly & respond to unsafe situations is so important in those first few seconds. Honda mechanic said this is ‘just a side effect' of a self driving car feature (cruise control) until honda improves technology. There is no way to turn off collision mitigation breaking system permanently
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateFeb 28, 2022
StateFL
Description
I have had the assisted emergency braking deploy itself with the brake light blinking on the dash board when there is no reason for it to engage. No traffic around, just a sudden braking which pushes you forward in your seat and quickly scan all around you for impact which is not going to occur. I have heard of this happening to others but this has happened to me about 6 times and my husband has had it twice.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateFeb 25, 2022
StateOH
Description
On several occasions the car has flashed brake and then started braking when there has been no car in front of me.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateFeb 25, 2022
StateOK
Description
Driving and the automatic braking engage with no vehicles around
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateFeb 25, 2022
StateFL
Description
While entering the express lane on I-595 e my honda 2019 pilot unexpectedly reduced speed applying the brakes. There were no cars in front or behind me and the yet the emergency braking system was applied. This could have caused a rear end collision. In speaking with a local honda service dealer he had said that this had also happened to him twice. My incident occurred approx. 1 year ago. I've also read that this issue has been identified in honda cr-v's and accords.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateFeb 24, 2022
StateMO
Description
When driving my honda pilot the automatic emergency braking system has engaged multiple times (3-4 times with me, and once with my husband driving) in the middle of driving with there was no reason for the braking to occur - meaning there were times when no cars were even in front of me. When this happens the orange brake warning shows up on my dashboard advising "brake" and my car jolts forward to strongly break. There has not been a recall on this issue, therefore, there has not inspection on my car specific to this issue. When this occurs it causes extreme panic on unawareness of what is going on. There is a threat of a crash behind me, especially when driving on roads 55 mph, when the car all of a sudden out of nowhere comes to almost a complete stop. Also, it extremely distracts me due to the suddenness of this issue without any perceived warning. Therefore, I quickly try to understand if I do need to swerve or figure out how to quickly speed up after it brakes so no cars hit me from behind. Then it takes me awhile to calm down and understand what happened.
CategoryEngine, Unknown Or Other
DateFeb 20, 2022
StateVA
Description
The engine turned off and the car went in to neutral gear while sitting at a stoplight. This happened 2x in 1 day. The first time, the car was in the "auto engine idle" mode and the second time I had disabled the feature so it was at a regular idle. The dash said the car was in accessory mode and to push the brake and start the car. I had to shift to park to be able to restart the car. I had cars behind me honking the horn and was afraid I was going to be rear ended at the stoplight by the driver behind me. This is definitely a safety hazard!
CategoryUnknown Or Other
DateFeb 16, 2022
StateKS
Description
The battery to my pilot failed with either no warning or previous misdiagnosis by two different honda dealerships. The part is no longer available as I returned it for a core charge. I'm not sure if there are codes in my vehicle that could be retrieved. On saturday february 12, I was driving my wife and two children in the vehicle ages 3 and 5. The vehicle was stopped at one stoplight, the engine shut-off as part of the auto start/stop and when it did the auto restart the infotainment glitched. It had been doing that off and on for a while and the dealers assured me my battery was fine on multiple service visits. We had to stop at another stoplight and the vehicle shut-off and would not re-start. I called a tow service hoping that they could jump start the vehicle. It would not start and they had to tow the car. I've had my vehicle for 2. 5 years and 38,500 miles. I am very disappointed that a vehicle this new would leave me stranded in the middle of the road. I have been taking it to 2 different dealers for service. First jay wolfe honda where I purchased the vehicle and more recently olathe honda. I have had both of them check the battery in 2021. Both indicated that the battery was fine. I went back to olathe honda today as I had discussed the factory battery with them. I have a service report from september of 2021 that indicates they checked the battery and to see the attached test results. I asked them to see the test results and they indicated that they don't typically attach them because they are printed on thermo paper. The service report indicated the battery was fine. If it wasn't fine, it would have been covered under warranty at this point. There is not a record of what the battery tests truly indicated in september.
CategoryUnknown Or Other
DateFeb 10, 2022
StateCA
Description
After the automatic engine start/stop feature turns on "stops at a traffic light", the car does not restart and the car requires repeated pushes on the start/stop engine button to restart. The battery has been checked and it is in good condition. The dealer is unable to replicate the issue as it happens intermittently. It has occurred a number of times,
CategoryEngine, Power Train
DateFeb 09, 2022
StateCA
Description
Intermittently when starting my vehicle while seated or using the factory remote start, the vehicle will move/drive forward up to several inches. I took videos of this and have taken it to the honda dealer 3 separate times. The most recent time, they told me it was acceptable and that honda says it can move up to 5” and be within acceptable tolerances. This is very unsafe due to my vehicle moving when unoccupied and with the parking brake set. The problem was confirmed and reproduced by the dealer. When I voiced my concern about the safety aspect, I was told that there should be nothing within 4' of my vehicle. I feel unsafe to park my vehicle because I can't control how close someone parks in front of me. I feel unsafe to park in my garage because I don't want my car to drive forward and hit my property. I don't want my daughter any where near my car when I am simply starting it.
CategoryEngine
DateFeb 04, 2022
StateMA
Description
The contact owns a 2019 honda pilot. The contact stated that vehicle was equipped with the start/stop feature; while at a stop, after releasing the brake pedal the vehicle stalled. The contact had to place the vehicle in park and restart vehicle. The heated seat on the driver side failed to produce heat. Additionally, while traveling at high speeds the vehicle stalled and was slow to restart. The vehicle was taken to the local dealer on several occasions where it was diagnosed, and the contact was informed that a rodent had chewed through the wires. The contact was also informed that the battery needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The approximate failure mileage was 41,000.
CategoryVisibility/wiper
DateJan 19, 2022
StateID
Description
The rear hatch glass and gasket blew out when the rear side door was opened then shut (in cold weather-approx. 24 degrees f). If this had happened while the vehicle was in motion, it could pose a safety concern. Believe this failure was caused by a faulty component or an assembly error at the factory. Although honda says this failure could be due to a pre-existing rock chip, this is highly unlikely since this is not the windshield, but the rear hatch glass. Consumer stated now appears the window failure may have been due to vandalism and the initial damage could have been concealed by a layer of frost.
CategoryElectrical System, Service Brakes
DateJan 17, 2022
StateMA
Description
Having crackling noise coming from the front dash of my car which interferes with the radio and the screen of my radio. Seems to be the electrical problem but if it's shutting down the radio it's possible that it could totally shut down my car while driving . It has become a safety issue. Break problem getting a pop/clicking noise in the front left & right tire has been put in shop 5 time never fixed.. They keep adding lubricant still have the same problem.. Another safety hazard..
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateJan 17, 2022
StateIA
Description
I drove our honda pilot during a moderate snow storm. The collision avoidance system repeatedly recognized the snow as a vehicle and repeatedly applied the brakes at highway speed in heavy traffic. It happened from davenport, ia to des moines, ia on 14 jan 22. It also repeatedly tried to steer because the lane keeper assist kept malfunctioning. On sunday 16 jan 22 we returned from des moines to davenport and it repeatedly happened again. On sunday the roads were clear and there wasn't any precipitation in the air. I washed the windshield and wiped off the sensor panel but it didn't stop. The honda dealer in moline, il told me that there was nothing they could do. They said that happens in snow and rain and that I should wash the vehicle. The vehicle is malfunctioning and dangerous. It randomly applies the brakes and tries to steer itself at highway speed if there is any obstruction to the sensors. I had to fight the steering wheel to keep it on the road when driving down the middle of the lane. Having the car applying the brakes randomly at highway speed is also incredibly dangerous. I can't control how close semi trucks follow and several almost rear ended me. They also got very upset because they thought I was doing it on purpose. I can't wash the vehicle every time it snows or pull over every time it rains hard. The dealers suggestions are not practical. The malfunctioning lane keeper assist and automatic breaking on this vehicle is an accident waiting to happen. Or it's already happened and isn't getting the credit it deserves. The lane keeper assist and automatic breaking also can't be turned off, and shouldn't have to be.
CategoryElectrical System, Engine, Power Train
DateJan 10, 2022
StateVA
Description
we own a 2019 honda pilot touring (vin [xxx]). We purchased our vehicle from checkered flag honda in norfolk, virginia in june 2019. This vehicle has 32,096 and is still under the factory bumper to bumper warranty. We have been experiencing an issue with the systems auto-start stop feature. The vehicle's engine stops at a red light, and when we release the brake, on numerous occasions the vehicle fails to restart the engine and stalls in the middle of the road. This has happened more than 15 times since we have owned the vehicle and puts us in an unsafe situation. We took our vehicle in for service at checkered flag on 08/12/2021 and explained the problem we were having to the service technicians. During that visit, they were not able to duplicate our engine stalling issue (see service record attached). Since 08/2021, this issue has continued to occur 6-8 times since august. The engine attempts to restart itself after letting off the brake or after a set period of time, however after attempting to crank the engine, the car beeps and has to be restarted manually. When attempting to restart the car manually, the car will not start the next 2-3 attempts, and will eventually restart after multiple presses of the engine start button. This is extremely unsafe as we are not able to move the vehicle, sometimes for a few minutes. According to the service records, the technicians performed a battery check, and the battery was fine. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryLane Departure: Assist, Lane Departure: Warning
DateDec 18, 2021
StateIL
Description
While driving on highways that have had repairs done my lane departure sensing system has kicked in and both jerked my car over as well automatically slowed the speed. The issue is that the car's sensors are reading the material used to repair the roads as if they are the lane markers and have pulled me out of an actual lane and caused my car to slow while on the expressway. Twice this has happened during rush hour and I was nearly rear ended twice and almost hit a car in the lane next to me once. To be clear: in each of these incidents I was in a proper lane and was not drifting. The lane had repairs/patches done which caused the car's sensors to misread the lane's boundaries.
CategoryEngine, Structure:body
DateDec 05, 2021
StateNJ
Description
Engine acceleration suddenly degrade in the highway 50 miles seems running like 20 miles even pressing the gas hard. Also water coming from no where on the driver side floor when it rain hard or light notice this since the day I bought it.
CategoryElectrical System, Engine
DateDec 04, 2021
StateVA
Description
While at a stop light the idle stop engaged but when I lift my foot off the brake to begin moving forward the auto-start failed to start and vehicle reported battery failure. Put pilot in park and made 3-5 attempts to restart before successful. Cars nearly rear ended me and my children who were in the back.
CategoryUnknown Or Other
DateDec 03, 2021
StateOH
Description
Our 2019 honda pilot is equipped with idle stop, where the vehicle shuts off when at a red light. The engine is supposed to restart once you release the brake peddle. However, there have been numerous times when it has been slow to start, or fail to restart. This causes a safety concern since you are stuck in an intersection with a green light and could get rear-ended. We are just outside the warranty and a dealer has not reproduced the problem. There are no other indication that the starter is bad and we've had the battery checked to make sure it is good.
CategoryAir Bags
DateNov 28, 2021
StateCO
Description
Front end impact into another vehicles passenger side. Other drivers side impact bags deployed mine did not. Seat belt pin engaged on my vehicle.
CategoryPower Train
DateNov 19, 2021
StateGA
Description
I started the honda pilot drove on a driveway about 30 feet to an intersection. When clear I accelerated onto the road. The car was very slow to accelerate and I slowly rolled onto the road barely avoiding an oncoming car. While in my lane I stopped and observed an awd warning light on the dashboard. I turned the engine off then restarted the engine. The awd warning light was off and the car drove normally. The next day when starting my car to leave a parking lot the awd warning light appeared on my dashboard. I turned the engine off then restarted the engine. The awd warning light was off. I drove home without the awd warning light reappearing.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateOct 19, 2021
StateIA
Description
When driving on the interstate, car automatically applied breaks at 70+ mph bringing speed down to 55 or less as it sensed a car in the right lane. However, there was clear lanes and no potential impact for a crash. The breaking almost resulted in me getting rear ended. Also, there have been numerous instances where the car has had sensors go off for collision warnings when I am driving in the city and there is no car in sight or I am turning left at a stoplight. This is not safe and needs to be addressed.
CategoryElectrical System, Fuel/propulsion System
DateOct 02, 2021
StateCA
Description
Car stalls at a stoplight. Battery was completely depleted so it wouldn't restart. I couldn't even open the windows on a hot day b/c the battery was depleted. Honda dealer in richmond california tells me they can't replicate the issue and all the diagnostic tools they have indicate no problems. This is a serious safety issue that must be addressed.
CategoryBack Over Prevention: Rearview System Braking, Visibility/wiper
DateSep 28, 2021
StateTX
Description
What component or system failed or malfunctioned, and is it available for inspection upon request? - rear view camera how was your safety or the safety of others put at risk? -I am unable to view if anything is obstructing my vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? I will be taking it in on 9/29 for diagnosis, seeing that my vin is not eligible for bulletin 20-051 when bulletin states " the rear view camera may not display when shifting to reverse" service bulletin 20-047 was previously done on the 25th of september. Also, at the same time the rear camera stopped working, the rear wiper also stopped working. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, it was not. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, I had no indication prior to failure.
CategoryElectrical System
DateSep 14, 2021
StateOH
Description
We have had ongoing issues with the satellite cutting out and losing signal (can't use gps and the clock just says 8:00 no matter what time) since about 20,000 miles. The vehicle now has about 32,000 miles on it. The larger issue happened a few weeks back. We were driving the car, came up to a 4 way stop and the car turned off. Never came back on. Couldn't put it in neutral and get the car pushed off the road because the shifter is electrical. Honda roadside and honda service department both told us there is no override so we had to sit in moving lanes until a tow truck could come. Had the car towed and the service department said it was the battery. They recharged the battery and sent us home. Said the “cells” tested fine so they could just recharge it. Less than 3 weeks later the car was parked at work and started fine. Went to the store and it was dead after a 10 minute errand. Got it jumped and drove to the service dept. It died again in the service dept receiving lane. They are again saying it is a battery issue and planning to replace the battery this time but said it could take 3-5 more times of having the issue before they know what is draining the battery. The largest safety issue is that the vehicle just turns off without notice while driving and there is no way to get it moved to a safe location because it can't be put into neutral without power
CategoryFuel/propulsion System
DateSep 03, 2021
StateSC
Description
Cars jerks when accelerating or cruising at lower speeds.
CategoryEngine
DateAug 23, 2021
StateTX
Description
This has been happening for a while now, probably the past yet, but its happening more frequently now. I didn't think much of it until my husband noticed it while we were driving and started asking me about it and saying that could mean I have a transmission issue and need to get it looked at before my warranty is up since the car is relatively new and has less than 40,000 miles. My warranty is up to 80,000 miles. The date listed below is when my husband mentioned it. When accelerating, at low rpms, usually between 1 and 2 rpm, the car hesitates accelerating. It lasts about 1 to 5 seconds. I initially noticed it at low speeds, but now it's doing the same thing at higher speeds, but always when it's a low rpms. It was sparsely happening, but now it's happening more frequently. Sometimes the hesitation is kinda jerking you a few times, but other times, its a longer hesitation and your car kinda makes a sound like it all of a sudden just decided it was going to kick into gear and start going again. This is a safety issue because if I'm pulling into traffic, changing lanes, crossing a road and my car hesitates or I can speed up fast enough when I should be able to, it could cause an accident. I'm taking it to get looks at by honda cars of katy on 8/25/2021. They should be able to reproduce it since it happens quite frequently. The vehicle has not been inspected by anyone yet for this issue. There are no warning lights or messages on either.
CategoryEquipment:electrical:infotainment
DateAug 11, 2021
StateFL
Description
Electronic system goes blank while driving; popping noise from speakers is distracting
CategoryBack Over Prevention: Camera System
DateAug 10, 2021
StateOH
Description
The contact owns a 2019 honda pilot. The contact stated while reversing, the rear-view camera screen went black and the most net connection off warning message was illuminated on the screen before it went black again. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the most net connection cable needed to be replaced. The vehicle was repaired but continued to experience the failure. The contact stated that the failure was experienced several times. Upon investigation, the contact associated the failure with nhtsa campaign number: 20v440000 (electrical system, back over prevention) however, the vin was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 20,000.
CategoryEngine
DateAug 09, 2021
StateVA
Description
The air conditioning went out. The condenser to replace has been discontinued by almost every parts seller. Took the car to honda and they are not sure what the problem is so they want to rebuild the entire air conditioning system.
CategoryEngine
DateJul 22, 2021
StateCA
Description
While stopped at a red light, the engine would completely shut off. I had to restart the car and it would take multiple attempts to turn it back on. The first time it happened, I thought it was a battery issue. But I had since changed the battery and the problem still occurs. It seems to happen when the idle mode is not turned off. This is dangerous as it could cause an accident to have your car suddenly stop working in the middle of traffic.
CategoryUnknown Or Other
DateJul 12, 2021
StateTX
Description
My husband and daughter were driving on the freeway normal speed limit, and the liftgate glass blew out. The car is not even 7000 miles, nothing hit it. After doing a little bit of research I came across posts where some people have had issues with other honda models and the company does not cover glass under warranty. Lucky my daughter was not sitting at the back otherwise she would have been hurt with the flying glass. I feel this needs to be looked into further.
CategoryBack Over Prevention: Camera System
DateJun 23, 2021
StateWI
Description
The contact owns a 2019 honda pilot. The contact stated while driving at an undisclosed speed the contact noticed the rearview camera was showing a blank screen and would sporadically on its own. This disables the rearview camera and most other electronic systems in the vehicle. The contact stated the failure occurred several times. The contact took the vehicle to a local dealer where they informed the contact of a recall on the vehicle nhtsa campaign number: 20v439000 (back over prevention, electrical system) and performed the recall repair for the failure but that did not fix the failure. The contact took the vehicle to multiple dealers to have it inspected but could not diagnose the cause of the failure. The connectors and wiring are so sub-par that even the small amount of pressure on them caused by routine on-road driving is enough to cause them to disconnect the entire infotainment system. In short, the vehicle cannot currently be repaired by any honda dealer. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 12,500 when the problem initially began. The vehicle currently has 27,000 miles. The infotainment system failure violates 2 federal motor vehicle safety standards, fmvss numbers 101 "control and displays" and 111 "rearview mirrors". Based on the information the contact has seen and learned from various honda dealers, the honda motor company is aware of this design flaw, as it has affected thousands of their vehicles. The honda pilot and the honda odyssey are the primary vehicles affected, but multiple other vehicles have also been affected. This can be easily supported by a simple search of the internet. This failure is extremely dangerous. It has the very real potential to cause injury and death and needs to be corrected as soon as possible.
CategoryEquipment:electrical:infotainment
DateJun 22, 2021
StateGA
Description
My 2019 honda pilot's front panels lights goes off while driving. It includes radio screen, ac and other accessories button lights, and speedometer and other gauges. I went to dealership twice. First time they mentioned that it could be software issue and they updated the software. But that didn't resolve the issue and I had the same problem. Honda knew this fault in many other vehicle and they sent out a notice to get changed the most cord. Got changed it on may 29, but again it happened on june 21. This issue happens when I drive my vehicle more than 10-12 miles continuously. This is a serious safety issue as the speedometer and other gauges shut down and could be dangerous while on highways. Also, the sudden shut down of info system's light changes the interior ambient lighting and could be a possible cause of an accident while driving at high speed.
CategoryVisibility/wiper
DateJun 19, 2021
StateKY
Description
The windshield randomly cracked in the lower passenger side of my 2019 honda pilot exl while I was driving I have done research and found this to be a common occurrence in these vehicles and a safety issue
CategoryElectrical System
DateJun 14, 2021
StateWA
Description
Multiple vehicle battery failures. Vehicle fails to start after a vehicle is parked. Alternator is overtaxed and unable to maintain battery charge. Each time vehicle required “jump starting” noted vehicle has approximately 13,000 miles. Battery passed “honda “ test.
CategoryEngine
DateJun 14, 2021
StateTX
Description
When auto engine idle is on after coming to a stop at a light or stop sign upon acceleration some times the car will stall and then an error message will come on the dash "collision mitigation braking system error" this happens multiple times a week when driving I have taken to honda dealership and the blew me off saying they could not replicate the issue but I have come across many other people online with the same issue.
CategoryFuel/propulsion System
DateJun 03, 2021
StateTN
Description
May 2021, I received a recall letter from honda automobile division regarding my 2019 honda pilot vehicle that may have a fuel pump module with, out of specification impellers. I purchased my new 2019 honda pilot, june 2019, from honda of kingsport. I scheduled the recall fix on tuesday, june 1, for friday june 4, 7am. Lilly, the young lady that scheduled the maintenance appointment verified that honda of kpt would have me a loan car ready to go when I arrived on friday morning. 6pm, thursday night (6/3/21) the evening prior to my service recall appointment, I receive a call from a steve mccoy with honda of kingsport. He says he will not be able to accommodate the loaner car. When I challenge him, he then says he will be able to provide me a loan car. I ask him exactly what they will be doing and he proceeds to tell me they remove the back seat of the vehicle, go through an access door.... In the cab of the vehicle, remove the fuel pump through the cab of the vehicle, and replace the fuel pump with a new fuel pump. He verified that this fix will result in gas fumes in the cab of my vehicle!!!! I am a 66yo, type 1 diabetic. I cant have interior painting done in my home, without leaving and honda expects me to drive a vehicle with strong gas fumes in the cab impacting my health! Honda will need to provide me a loan car for a week until the gas fumes are no longer in the cab of my car! Please help me?
CategoryEngine
DateMay 28, 2021
StateCA
Description
Engine knock occurs at low rpm's while under load. Was informed by a honda dealership service advisor that this is a known issue with 2019+ earth dreams v6 engines, and they have had a number of owners report the problem. The service advisor also informed me that honda told his dealership the issue is caused by a faulty main engine bearing however, to date, honda has not taken any formal action. A main bearing failure can cause catastrophic engine failure which would increase the risk of a crash.
CategorySteering
DateMay 20, 2021
StateME
Description
On 4-30-21, my 2019 honda pilot was repaired per recall for sudden loud speaker popping. I'd complained about that issue since buying the car. I'd also complained since purchase about frequent false collision mitigation system errors some of which engaged the brakes. On monday may 3, 2021 I was on a highway off-ramp going about 30 mph when my steering wheel suddenly locked up, the collision mitigation system sounded, the brakes engaged, and the car began to swerve into the oncoming lane over the double yellow lines. I was momentarily unable to drive back into my own lane because the steering wheel was locked. A few seconds later, the car went back to normal and I was able to put my blinker on and pull over into the breakdown lane. I was very frightened so I took a few minutes to calm down. Luckily, there were no oncoming vehicles and no one behind me when it happened. On may 5, 2021 I was driving my vehicle on I-95 at approximately the speed limit of 65 mph when the steering wheel again locked up, the brakes briefly auto-engaged, and the a/c unit shut off. I was in heavy traffic and was immediately concerned I would be rear-ended and/or drift into another lane causing an accident. Luckily, the steering wheel unlocked within a few seconds and the brakes stopped engaging. I was able to regain control before there was an accident. Shortly thereafter, I had the car serviced at the dealership. The mechanics said the sensor was slightly off but that didn't explain the steering wheel locking up and other symptoms. At my insistence, they dug further and consulted honda mechanics. That research pointed them to the battery. They fixed a loose battery terminal and said that could explain the issues I was having. I learned by my own research that 2019 honda odysseys had a recall for a similar issue. The dealership indicated they were doing me a favor to "help you out" and this was a one-time thing. I would have to pay for any future work or escalate to honda.
CategoryElectrical System, Unknown Or Other
DateMay 13, 2021
StateFL
Description
This is the second time in less than a week that I've gotten the same error message on my touchscreen
CategoryUnknown Or Other
DateMay 06, 2021
StateTX
Description
The auto ignition shutoff turns the vehicle off when stopped, such as at a stop sign or stop light. The vehicle is supposed to turn back on automatically when the brake is released, but instead the vehicle dies requiring you to scramble to put the vehicle in park and hit the ignition button. The auto ignition shutoff must be turned off manually every time you use the vehicle.
CategoryUnknown Or Other
DateApr 30, 2021
StateCA
Description
Transmission jerking
CategoryTires
DateApr 20, 2021
StateKY
Description
Side-wall blew out of tire while traveling at approximately 55-60mph on normal, paved road. No debris was hit at the time of failure and there was no known history of striking debris with the sidewall. Tire had approximately 16,000 miles on it (65,000 mile tires) and had been rotated twice since purchase.
CategoryElectrical System
DateApr 16, 2021
StateID
Description
2019 honda pilot. Consumer writes regarding nhtsa safety recall 20v-440. *ld the consumer stated he was not sent notification of the recall. *js
CategoryBack Over Prevention: Rearview System Braking, Electrical System
DateApr 13, 2021
StateCA
Description
The infotainment screen goes black. No rear camera view shown when reversing. Vehicle was being driven on a public street
CategoryFuel/propulsion System, Unknown Or Other
DateApr 05, 2021
StateFL
Description
Went to holler honda dealer to address the outstanding 2 recalls (fuel pump and tires) and was told by service department that my vehicle has no recalls according to honda system. Honda system needs to be updated with nhtsa system.
CategoryElectrical System
DateMar 19, 2021
StateFL
Description
Tl* the contact owns a 2019 honda pilot. The contact stated while driving 40 mph, the vehicle stability assist warning light was illuminated. The vehicle was taken to the local dealer ocean honda (8442 us-19, port richey, fl 34668, (727) 312-0759) and the dealer was made aware of the failure. The contact continued to experience the failure. The contact stated shortly after, the dvd player failed to turn off and drained the battery. The vehicle was taken back to the dealer and the battery was replaced. The contact received notification of nhtsa campaign number: 20v439000 (back over prevention, electrical system) and 20v440000 (electrical system, back over prevention). The contact stated that the dealer repaired the vehicle. The contact stated that the speedometer was inoperable. The contact performed a hard reset and reconnected the battery and the speedometer operated as designed. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.
CategoryElectrical System
DateFeb 17, 2021
StateVA
Description
The touchscreen unit on this car, which controls the entire vehicle and contains the backup camera, navigation, and all safety controls has not worked correctly since the day I bought it brand new. The touchscreen freezes while driving and cannot be used further without parking the car, turning off the engine, opening the driver's door, and then re-starting the vehicle. This usually, but not always, resets the touchscreen until the next time it happens. The car has been to the honda dealer eight times for this problem, and they cannot fix it despite having worked directly with honda support technicians. They have replaced numerous wiring harnesses and done software updates. All recall repairs have been performed on the car by the dealer, including the two recalls in late 2020 that were intended to address these very issues, and the problem remains. The most recent instance was february 15, 2021. I sent a certified letter to american honda motor corp., torrance, ca on september 10, 2020 (and received usps confirmation of delivery) describing these issues and asking them to take the car back. Honda did not respond to my certified letter. A copy is attached.
CategoryUnknown Or Other
DateJan 15, 2021
StateCA
Description
Transmission has a hard shifting loose power when accelerating slipping gear I tell the dealer they said I need to wait or get worse before it needs to fixed
CategoryBack Over Prevention:display Function
DateJan 11, 2021
StateCA
Description
Tl* the contact owns a 2019 honda pilot. The contact stated that while operating the vehicle, the rear camera display panel turned off and on causing a visibility hazard while reversing the vehicle. The vehicle was taken to the local dealer gardena honda located at 15541 s western ave, gardena, ca 90249 and repaired under nhtsa campaign number: 20v440000 (electrical system) however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 100.
CategoryElectrical System:software
DateJan 06, 2021
StateGA
Description
2019 honda pilot suv. Consumer writes in regard to nhtsa recall number 20v-439 and 20v440, software programming errors-rear view camera image may not display. *as the consumer stated as a result of the camera image not being displayed, the consumer hit and damaged the side rearview mirror. The manufacturer was notified and declined to offer any assistance. *js
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Warnings, Unknown Or Other
DateDec 28, 2020
StateNC
Description
The infotainment system malfunctions and back-up camera doesn't work. The entire system concerning the safety features doesn't work when the infotainment system malfunctions. We have taken our car to have the issue repaired multiple times, but nothing the dealership has done has provided a permanent fix. This happens sporadically whether the car is stationary or in movement. This has been ongoing since we purchased the car in january 2019.
CategoryUnknown Or Other
DateDec 23, 2020
StateTX
Description
I bought a used 2019 honda pilot touring awd from gillman honda in fort bend, tx in the summer of 2020 and as of the last 2 months have experienced issues with the infotainment system where the screen goes completely black while driving. I get an error message saying that network has been lost and eventually the system reboots over time by itself. There is a class action lawsuit going on with this as a known issue for many owners and none of that was shared prior to buying the vehicle.
CategoryPower Train
DateOct 23, 2020
StateMD
Description
Unexpected movement: incident #1. Car parked on level pavement in park gear but manual brake not set. I pressed brake and started the engine. Then lifted foot from brake (while car is still in park) and the body moved forward 6-8 inches before I could reapply the brakes. Incident #2 car parked in park facing steeply downhill. Engine running with gear in park. Pressed reverse button and lifted foot from brake but before I could hit the gas, the car rolled forward downhill about two feet before I could reapply the brake. Once the brake stopped the car then the reverse gear engaged and I was able to go from brake to gas pedal without rolling.
CategoryService Brakes, Unknown Or Other
DateOct 16, 2020
StateFL
Description
While driving during the daytime on a road without any other vehicle in front of me or behind me, my car's automatic emergency braking system engaged on its own without any reason. When I brought the car to the dealership, the service advisor told me he had been getting other complaints about the same problem for this vehicle.
CategoryUnknown Or Other
DateOct 10, 2020
StateWA
Description
I have three issues. All issues put myself and my family's safety at risk. We brought the issues to the attention of the dealership shortly after purchasing. They just shrugged their shoulders. The crash avoidance system will often engage while driving with nothing in front of the vehicle. One example is it engaged so hard to a stop out of the blue I was nearly rear ended. (city street) note: the second/third issue I will describe also happened after the previous example I just gave.... The second issue involves inconsistent throttle response time for the vehicle. It is dangerous because if I am pulling out or switching lanes while driving I time the action by being able to merge into traffic and by that time I'm committed to such action and when the throttle doesn't respond I end up pulling out late and cutting another car off when normally I would have plenty of time. The third issue is the long pause after I go from reverse to drive. It often takes several seconds... I was backing out of a driveway onto a city street and after shifting to drive from reverse I was a sitting duck for at least 3 seconds. I am being quite conservative with the length of the pause... It was the longest pause experienced in recent memory. This has always been an issue...
CategoryElectrical System, Engine, Power Train
DateOct 05, 2020
StateWI
Description
My 2019 pilot elite has 16,400 miles on it just started a couple months ago where I would get to 2425 miles an hour in the car with lunch or lurch it happens also sometimes when I get to 30 some miles an hour it all lurcher lunch. Last friday I made a left turn onto a major street and went to accelerate in the car just wouldn't do anything it wouldn't accelerate it slow down and I had to pull over to the side and put my flashers on I had to wait a while probably a minute or so and then I could press my foot on the excelerator and go forward. This lurching or lunging does not happen all the time it could be on a city street when it happens it can be when I go to accelerate to get on the expressway I have mentioned this to my mechanic at honda and they don't seem to know what the problem would be I'm wondering if there is recall that I might've missed or there's some thing that someone knows I can't be the only one that this is happening to.
CategoryElectrical System
DateOct 02, 2020
StateOH
Description
The radio/backing camera/phone... Panel goes black while I am driving daily on city streets or the highway. Sometimes the speed and indicator panel also goes black while I am driving. I have taken this in multiple times since I purchased the car and they have not resolved it.
CategoryElectrical System
DateSep 29, 2020
StateWV
Description
The center control panel was recalled due to the computer system malfunctions. I took the vehicle to the dealer for the repair. Nevertheless, the control panel continues to sporadically shut down while the car is in operation. It typically starts with audible clicks and intermittent radio reception. I will then get messages such as 'check tuner,' audio signal lost, 'no audio connection to fm,' 'network communication lost,' and 'most network lost.' the system will continue to shutdown, go completely black, and then reboot. At times the panel is black for 10 minutes or more. Sometimes the reboots are a cycle of continuing events for my entire commute (about 35 minutes) of just one reboot after another. During this time, the backup camera, radio, and connectivity to my phone do not work. In fact, unless I turn off the bluetooth on my phone, it will momentarily connect to my phone when it reboots and then immediately disconnect any call I am on because the system shuts down again. I have uploaded 3 pictures of examples of my screen. (the last picture is just a blank screen). I have a video of an event, but it could not be uploaded.
CategoryElectrical System
DateSep 25, 2020
StateCA
Description
This is has been going on since I bought the car two years ago. Audio constantly goes out everyday. When I open any door it turns off with or without bluetooth connected. There is no function to the radio, satellite radio bluetooth nothing. And there is a cracking static sounds it makes. Screen malfunctions, goes black than comes back but no way to work it with the touchscreen. Have had to honda dealers 5 times and nothing has changed even with the recall done.
CategoryElectrical System, Electronic Stability Control, Service Brakes
DateSep 18, 2020
StateCA
Description
I purchased brand new elite 2019 pilot in april of 2019. Immediately after purchase I had horrible static coming through all speakers, at times vehicle would not start, randomly the vehicle would sense a collision even when I was only one on road, windshield wipers come on randomly and other electrical issues would occur, brake light flashes randomly. I do not feel safe driving this vehicle at all. . I have taken it in three times now and every time I am told that there is nothing wrong with the vehicle. I have been asked to take videos of it when it occurs. This is insane as my cell phone is disabled while I am driving. So, basically they are asking me to get phone, enable it and take a video all while I am driving with the vehicle doing all sorts of unsafe things. I have come close to being in a number of accidents due to the random collision braking occuring. I refuse to drive the vehicle on the freeway as I do not feel safe at all driving it. This has occured on the freeway, highways and city streets. I always drive in a lane where I can pull to the side if something occurs. I did not pay over 50,000 for a vehicle to not feel safe driving. I am tired of honda telling me that they cannot find anything wrong with the vehicle. Basically implying that I am crazy and this does not occur unless I can get a video of it when it is happening. All services have been done at the morgan hill, ca 95037 honda dealership. I have all paperwork on it but it is currently at dealership now again and the paperwork documentation is being attached and they have records in their files as well. I do not know what my next step is in getting help since the dealership just shared there is nothing they can do for me since they don't have a video and or witness these issues firsthand. Car serviced on 7/25/19, 4/13/20 and 9/18/20 at honda dealership in morgan hill, ca
CategoryElectronic Stability Control, Service Brakes
DateSep 08, 2020
StateNC
Description
9/8/20 at 7:45am a clear sunny morning on my way to work. I was stopped at a red light and when the light turned green I pushed on the accelerator. As soon as I started to pick up speed ~15-20 mph, my honda pilot sensed another "invisible" collision hazard and engaged the automatic collision avoidance braking system. The automatic braking system slammed on the brakes and brought the vehicle to an immediate and compete stop while I was turning in the middle of the intersection and the truck behind me almost rear-ended me. This faulty automatic collision avoidance braking system slamming on the brakes for no reason at all is going to severely injure or kill someone! I am afraid to drive home from work.
CategoryElectronic Stability Control, Service Brakes
DateSep 08, 2020
StateNC
Description
9/7/2020 around 2:15pm on a beautiful clear, sunny day, my 2019 honda pilot incorrectly sensed an "invisible" collision hazard and engaged the automatic collision avoidance braking system. There was not even a vehicle driving in front of me. My 2019 pilot automatically slammed on the brakes and brought the vehicle to an immediate and compete stop while I was driving 55 mph on a busy highway. The vehicle behind me almost rear-ended me. This faulty automatic collision avoidance braking system, slamming on the brakes for no reason at all, is going to severely injure or kill someone!
CategoryElectrical System, Unknown Or Other
DateSep 07, 2020
StateNY
Description
Car shuts off complete and doesn't start back when using auto idle stop. I got stuck at at heavy traffic roads and traffic lights frequently. I am also experiencing loss of power or the car; hesitation and raving when gasing. I have taken the car to honda service few times already, but they were unable to find any issues. At last visit to honda service, battery was tested and inspected everything else and was documented no issues found. This issue is being happening since april. Please advice what I need to do to fix this issue. Did I buy a lemon?
CategoryElectrical System, Unknown Or Other
DateSep 07, 2020
StateNJ
Description
My 2019 honda pilot brake pedal got locked up, can't start the engine with the remotes on me. And possible missing welds.
CategoryUnknown Or Other, Visibility/wiper
DateAug 18, 2020
StateWA
Description
When I was backing my car, I saw a white car approaching from my rear end camera but there was no sound or warning sound as usual. I stopped my car until the car passed by. Then I started backing slowly without seeing any car moving or approaching. Suddenly I saw an old dark green honda crv car on my rear back camera came from nowhere with high speed and no warning or sound. I pressed my brake immediately. I did not feel any pulse or collision. When I drove home and found a small damage on my car rear bumper. I filed an accident report m0153386 in washington state.
CategoryElectrical System
DateAug 06, 2020
StateIL
Description
The infotainment system makes static noise the seems to reboot. Network communication lost. Dash console goes blank for 1 min then shows up again. This happens ever time you drive the pilot. No radio functionality anymore. Honda dealer says there is no fix.
CategoryUnknown Or Other
DateAug 05, 2020
StateAZ
Description
Navi-screen goes black, instrument panel goes black. This occurred in oct. 2019 while on a long trip. Unpredictable & unreliable, couldn't use navigation system at all--occasionally booted up & would work for a few hours at a time. Chapman honda tucson was able to fix the problem but had to keep our vehicle for many days. Has now reoccurred, began in mid-july & continues to malfunction consistently. Although mechanically the vehicle works well, it is quite distracting & a big safety issue for me, to have no instrument panel or other visual data to rely on while driving. Computer screen/dash panel/navigation system simply quits; it appears to happen independently of the mechanical working of the vehicle, ie, in all situations, all times of day or night, any & all road or weather conditions.
CategoryElectronic Stability Control
DateAug 04, 2020
StateCO
Description
Error message 'the vehicle stability assist system has a problem. Use extra caution when braking and cornering. Have your vehicle checked by a deal immediately.' this has happened 7 times in the last 10k miles and the dealer has ignored this issue and called it normal
CategoryAir Bags, Service Brakes, Vehicle Speed Control
DateJul 24, 2020
StateMD
Description
Honda pilot 2019 -driving on a highway with my whole family with 3 kids at the back, at a speed ~40mph. The lane in which I was driving (right) slowed down, so moved to the left lane. That lane was also slowing as I can see the cars in the front slowing down and stopping. My attempts to stop the car proved futile. The car did not stop. 1) repeated pumping of the breaks did not yield to stop the car. Honda pilot collided with the car in the front. 2) the cars system to slow the car while approaching a vehicle in the front did not function. 3) airbags did not deploy at all - none of the airbags deployed. - collision center was literally baffling, over this - have no clue how the airbags did not deploy with this kind of a collision. I seriously suspect that there is some thing seriously flawed. Since I'm not an automobile engineer, I'm not sure of technicality involved in this. Something went wrong terribly, that the car did not stop on braking, car did not slow down, & the airbags did not deploy. When informed about this to honda, honda was referring to geico, that they will do the investigation. Geico says that its not their problem and honda should do the investigation. As a common man I would like to have this problem investigated and necessary action to be taken. I see they subrogate each other, which is not correct. I'm not sure how many cars are running in this condition on the road. Please do take necessary steps to check on this. I can give all the required documents, pictures and police reports in this regard. I need assistance in investigation of this accident and find out why the car did not respond. I see that there are other recalls with reference to honda pilot 2019, though my car is not on the recall, I have my doubts that there is malfunctioning component in the car, that has caused this flaw. Hoping to hear from you soon. Thank you.
CategoryAir Bags, Service Brakes
DateJul 22, 2020
StateCT
Description
When driving the vehicle, these messages shown on the screen from time to time: brake, emission systems problems and low tire pressure.
CategoryUnknown Or Other
DateJul 21, 2020
StatePA
Description
The driver should know if the back-up audible and visual detection alarm systems have been deactivated. In the case of multi-drivers, the system should always default to 'on'. On the 2019 honda pilot, no warnings are provided if the systems have been accidentally or intentionally deactivated. So, if someone depresses the momentary deactivation button, the driver does not receive any precautionary warning indication on the backup camera screen. We had two backup accidents in one week before we figured out what was going on. Now we have to verify that the system is 'on' every time we start the car. What should happen: upon starting the car, the audible and visual alarms should default to the full energized mode. Secondarily, if the driver chooses to deactivate the system, only the audible alarms should be deactivated. The backup screen should also warn that the audible alarm is disabled. Under no circumstances should the backup screen's visual alarms ever be deactivated. The existing system is extremely dangerous and a fatality will eventually occur. The corrections appear to be just programming changes. Honda has failed to perform the proper process hazard review (hazop) of the backup system. I have informed honda and they told me they would file my complaints.
CategoryElectrical System, Power Train
DateJul 06, 2020
StateTX
Description
On july 3, 2020, after reversing out of my garage onto my driveway, I put the car in drive and when I pressed the accelerator, the car shifted into park on its own. I tried again and it did it again. My husband and kids were in the car and my husband said "it did this to me the other day too." I got my phone out and took video of it occurring two more times. Each time I put the car in drive and pushed on the accelerator, it shifted into park on its own after moving forward. It did this with or without a seat belt on. The video is an mp4 file and there does not seem to be a way to attach it online, but I am happy to provide it upon request.
CategoryElectrical System
DateJun 14, 2020
StateFL
Description
This issue has happened several times since buying the pilot in 2019. While driving the car, the infotainment system freezes up and stops working. The use of the backup camera, radio, gps, and any of the features on the screen are not usable. We notice this happens a lot when we take family trips. The only thing different we do on trips is pack the car opening and closing the trunk and doors. To get the system to work again you have to take parts off to get to the cars main battery and disconnect the negative to restart the system. When the infotainment system freezes you hear a loud screeching noise over the speakers like the electronics are shorting out. Is this common with the 2019 honda pilot? Stoping on trips to remove car parts to get to the battery is frustrating. I'm worried if this could lead to a car fire while my wifes driving with the kids.
CategoryElectrical System
DateJun 12, 2020
StateFL
Description
Our 2019 honda pilot has been making static like popcorn popping sounds for some time. My wife went into labor and we were rushing to the hospital in the pouring rain driving on the highway, and the popping sound started again and all the electronics shut down. I was unable to see the speed, navigation etc. And it felt quite dangerous. We took the car in for service and we were told that a reset had been performed and all the electronics should function normally. Just this past friday, I was driving my daughter in the car after the issue was supposedly fixed, and the popping started again, I asked her to take our her phone to video the sounds, and moments later she got a second video of all the electronics shutting down again. Very frightening. *tr
CategoryEngine
DateMay 12, 2020
StateNY
Description
Tl* the contact owns a 2019 honda pilot. The contact stated while driving 10 mph, the brake pedal was depressed and the vehicle stalled without warning. The contact stated that the vehicle was undrivable. The vehicle was not taken to be diagnosed nor repaired. Neither the manufacturer nor dealer were not notified of the failure. The failure mileage was unknown.
CategoryElectrical System
DateMay 09, 2020
StateAZ
Description
The radio and entertainment system goes out often and loses all sound. The backup camera goes out. Now the radio won't shut off when the car turns off so honda recommends disconnecting the positive terminal of the battery, which is a hazard. *tr
CategoryElectrical System
DateApr 23, 2020
StateIL
Description
Malfunction backup camera, infotainment system, odometer display: since around 1 month after purchasing the car, vehicles odometer display and infotainment system display blacks out and malfunctions during driving almost daily. Along with this the sound system crackles. It only resets once the vehicle is completely off. The malfunction is present whether the vehicle is stationary or in motion. Also, during this time we are unable to use the back up camera as no display is seen on the infotainment system. This has caused multiple near miss from accidents during driving in the highways (as driver can get distracted/scared from the crackling sounds) and backing up. Also when the odometer goes black, we are unable to see the speed of the car hence increases the likelihood of exceeding speed limit unknowingly.
CategoryElectrical System, Unknown Or Other
DateMar 25, 2020
StateTX
Description
Purchased vehicle in january 2019. Around march 2019 the speakers began to make crackling and popping noises at random times - but could reliably be reproduced when locking the doors. Soon thereafter, the main display would infrequently pop and go black, then come back on. We took the vehicle in to our dealer in june 2019, obtained a loaner, and after the first day, the dealer called and said they could not replicate and wanted to keep it longer. On the third day, I picked the car up and returned the loaner as we had to travel. The dealer said they still could not replicate and that the any noise happening when the doors locked was normal. Since june 2016, the crackling and popping continues, the black out continues and has progressively gotten worse. The noise happens when stationary, in motion, on all kinds of streets and speeds. It happens when the phone is connected via bluetooth and when it is not. It also seems to be more violent when at larger intersections (I. E. Loud pops and black screen has been noted when at large traffic light intersections and on freeways with overhead signs that may contain a radio frequency transmitter). The black screen happens when using the navigational system and directions are lost, it also is very distracting to the driver as it can be quite loud and sudden.
CategoryElectrical System
DateMar 08, 2020
StateWI
Description
Driving going 25-30 mph listening to the radio. Suddenly the radio goes out with no sound. 'radio unavailable' message displays on top of the infotainment screen and on soon after a 'network communication lost' appears in the center of the infotainment screen. A few seconds later the whole infotainment system along with the dash board display reboots itself. During the reboot no speedometer, gas gauge,etc is showing just a blank black screen (all this while still going 25-30 mph). After reboot speedometer is off for about 5 seconds before it comes on but the speed is not accurate. Sound to radio soon comes back on as well after reboot. After 20-30 seconds the speedometer becomes accurate again. Happened a second time during the same trip while stopped at a red light. I don't know what's going on but not seeing the speedometer is not safe!
CategoryPower Train, Unknown Or Other
DateMar 07, 2020
StateWI
Description
When the engine is disabled the car can't be put into neutral by the operator. In my case, on 2/13/20 the starter malfunctioned at
CategoryBack Over Prevention: Automatic System Braking, Equipment:electrical
DateMar 03, 2020
StateMI
Description
2019 honda pilot. Consumer writes in regards to defective collision mitigation braking system. *ld the consumer stated that the high frequencies were distracting. The dealer stated there was an issue with the hd reception and that reloading the software would remedy the problem. The failure recurred. *js
CategoryElectrical System
DateMar 02, 2020
StateNC
Description
The issue started with cracking/popping in the speakers. We then get a warning saying "check tuner" and then the infotainment system and the display behind the steering wheel shutdown. We lose all safety information provided by the infotainment system as well as the speedometer. This happens frequently during driving and means we have no way of telling how fast we are going. Usually the system starts back up. However, on three separate occasions the infotainment system has not restarted even when the car was shut down. On the most recent occasion both the infotainment system and the display behind the dash have not returned even when the car is restarted. I cannot get the car to the dealership right away and currently have no way to tell what speed I am going as the speedometer located in the dash display is out. This issue has occurred in all different situations. It has occurred with our car on the highway, city streets, and parked. It has even occurred while backing up. This is a serious safety issue. Not only is it distracting driving without speedometer is dangerous.
CategoryElectrical System
DateFeb 18, 2020
StateUT
Description
My car continuously is without a instrument panel (where my speedometer is and other important safety info) and is without a audio unit, cannot use any features. The power usb plugs do not work. If I do not start my car every day and let it run, it will not start the next day. I have had to purchase 2 new batteries for it. I am scared to drive it anywhere, especially on freeways or anywhere, I cannot see my speed at all, which scares me on school zones and freeway driving. My car is undependable, features I paid extra for don't work. I pay over 0 a month for a car I cannot drive often. I have a little over 4000 miles on it and scared to drive it out of local area and this is hurting my work and emergency preparedness for my choric ill son. I bought this car a autosource in woods cross in july 2009, minor wreck they said to front fender area made it a salvage car, this should have nothing to do with the electrical issues. It's been in shop total about 2 months and still same issues. Updates and everything fail to fix issues. 100k warranty I bought with it has not been honored, I has cost me 00 so far to try and fix these issues.
CategoryElectronic Stability Control, Service Brakes
DateFeb 16, 2020
StateNJ
Description
My vehicle is automatically braking at high speeds for no reason. Ive travelers at over 50 mph on highways and it just suddenly slams on the brakes where I've almost been rear ended a few times. It's been in the dealership and they keep claiming nothing is wrong.
CategoryElectrical System
DateFeb 15, 2020
StateNY
Description
While driving 65 mph on the highway, the panel and the entertainment system (gps) crashed. The screen restarted and then turned on in an unusable state (none of the buttons worked). To say the least, this experience was very distracting while driving on the highway. The malfunction of the panel could easily cause a loss of focus on the road and lead to a crash. The culprit is honda integration with apple's carplay. See thread link below which indicates that it is a widespread problem. The fix to the issue I had to do a hard reset the system by removing and reinserting the panel's fuse. Thread: https://www. Piloteers. Org/threads/display-audio-constantly-on-in-2019-pilot. 159521/
CategoryElectrical System
DateFeb 12, 2020
StatePA
Description
For the first ten months after purchasing a brand new 2019 honda pilot touring I was treated as one of honda's guinea pigs. I was putting my family's lives at increased risk, losing time at work and going through immense stress while honda attempted to solve a major electrical issue with my vehicle. Through my extensive proactive efforts and numerous times leaving the vehicle with the dealer a solution was eventually found. After the final repair was completed it became apparent the extent of the impact the faulty wiring had on the vehicle's safety and function. After the electrical issue was corrected the overall operation of the vehicle was significantly different than the day the vehicle was purchased. No more near accident causing false automatic emergency braking occurrences. No more cruise control and lane assist malfunctions, random loss of the speedometer and backup camera or other frequently experienced safety issues. No more unusable infotainment system. It was extremely apparent the impacts of the faulty wiring were wide spread in the vehicle as sold. The first ten months that my wife, two children and I used the vehicle as our main source of transportation, while honda attempted to solve the issue, it was not functioning as designed and advertised or up to the national highway traffic safety administration standards.
CategoryElectrical System, Electronic Stability Control, Unknown Or Other
DateFeb 04, 2020
StateGA
Description
The honda pilot's dashboard and lcd touch screen would restart randomly, for no reasons. The electrical systems would reset (or restart) several times a day without logical reasons. The american honda automotive was not helpful when I informed them of the issue. This happens everyday, several times a day.
CategoryElectrical System
DateFeb 01, 2020
StateMD
Description
The infotainment fails almost on a daily basis which means that interior, electrical features fail. Examples include a black or gray screen which blocks the ability to see speed being driven, bluetooth, radio, phone, navigation all fail which causes driver to take eyes off road to attempt to fix or disconnect phone when driving. Repeated attempts to fix the car but honda continues to say (after 9 months) that this is a "software update" problem. This, only after my 2nd repair visit and they had my pilot 8 days and replaced a defective part with another used defective part from another person's car. Honda is knowingly putting unsafe, defective cars on the road. Problems occur when driving. Some photos are attached. I have many more pics ranging from march 2019 through today. Problem first reported to dealership april 2019. Ongoing with dealership and american honda. I have a file over 100 pages thick of communication attempts with zero fix. Honda should be required to stop selling these cars until they have a fix for this unsafe vehicle.
CategoryElectrical System, Electronic Stability Control, Vehicle Speed Control
DateJan 27, 2020
StateTX
Description
The vehicle has frequently had an issue with the infotainment system glitching which leads to the lkas (lane keep assist), aac (adaptive cruise control), and lane departure system to fail while the vehicle is in motion. When turning the car off after these issues occur, the infotainment system will stay on, draining the battery. The vehicle has been taken to a honda dealership. The dealership stated that an update would fix this issue. Once we informed them and they confirmed that the system was already updated, they told is there was nothing we could do. The only way we can stop the infotainment system from staying on is by removing the fuse for the infotainment system. We have contacted honda and they have refused to do anything about this.
CategoryElectrical System
DateJan 27, 2020
StateTX
Description
Digital instrument panel that contains all gauges (speedometer, tachometer, gas gauge, etc.) intermittently turns off while the car is in operation. The screen goes entirely black as if the car is not on, meaning we do not have a functioning speedometer while the car is in operation when this occurs. We've had the car at the dealership twice for this issue and it still isn't resolved.
CategoryEngine, Power Train, Vehicle Speed Control
DateJan 22, 2020
StateMN
Description
Purchased the new 2019 honda pilot elite at around 3,000 miles. While driving around 25-30 miles per hour speed on paved roads, sometimes not all the time. The car downshifting and stalling for a few seconds before being able to accelerate again. This happen while driving on a nice sunny day with no loose gravel or rain, in a 4 way intersection making a left turn on green which made the car stalled and wasn't able to accelerate for a good 1 to 2 second. Good thing there wasn't any other vehicle that is near by. This can cause an accident and body injury! This happen during turns and straight driving. I've discuss this every time I go and get the car maintenance at the honda dealership but they cannot duplicate the problem I've had encounter. The car as of now has 15,651 miles and downshifting and stalling comes and goes whenever it wants to its not contestant. For a new car over k plus not including taxes, its extremely dangerous to me and anyone who is driving or pedestrian walking near by!
CategoryElectronic Stability Control, Unknown Or Other, Vehicle Speed Control
DateJan 20, 2020
StateVT
Description
Within one week of purchase, I returned to dealer - gps unit sends me directions and distances far longer than any other gps - dealer spent an entire ray uoloading/downloading/updating - still sends me much longer distance and time directions. I am on road for my work. This has me not be able to use the gps that is the reason I "bought" a higher trim level - useless! Longer distance adds to my fuel bill, adds detrimental impact to carbon footprint and environment, impacts my schedule for work and travel - immensely. **cruise control** - dangerous and puts me at risk for even speeding tickets. Car cruises up to ten miles "faster" than the settings I have it on sporadically. Also - at times, as the car cuises on its' own, higher than the set speed to control car at... The speed set - also "elevates" with the car speed elevating out of control! This car is risking my life and well being. Contraty to nhtsb article on how cars are safer.... No - they are putting lives at risk and drivers at mercy of higher expense and loss of time in schedules for dealers to investigate and still have car with issues. - honda-link has been useless whe-n I have been stranded with warnings blaring on screen of my new as of 8-5-19 car! This is my 3rd honda pilot - most unsafe car I have ever owned and far from the peace of mind, my other honda's have given me. I have videos I can share when someone reaches back out to me. I need help - dealers and myself are caught in honda issues that honda won't acknowedge or make right for me as a consumer. This is a brand new car I have already lost time, money, business while being caught in the middle of this commundrum unfairly. There is a class action suit out against honda - why are any of us consumers having to endure so much stress and loss and life risk, because honda is becoming like too much of corporate america?
CategoryEngine, Power Train, Unknown Or Other
DateJan 19, 2020
StateSC
Description
On two separate occasions I have experienced my car notifying me of a transmission issue and kicking it into neutral on its own. The first time this occurred back at the end of november, used auto start and got into my car shortly after. Turned on the car and placed into reverse. Still stopped, pulling up my gps and heard the alert and saw on my dashboard 'stop driving when safe. Transmission problem. See manual" it lights up that for a moment then goes away. But it shifted my car into neutral. Didn't think anything of it. Finished the the gps. Took another moment and put the car in reverse. It did it again and it was back in neutral when I was just in reverse. I called the dealership immediately. The next day car was taken to the dealership. Nothing was stored in the database. And they said they had never heard of it and couldn't find anything wrong. Fast forward to today, auto start, got into car. Placed in drive for a moment and before moving the alert came up and car was in neutral. It did it three times. Took a photo of the alert which is exactly as quoted. I am at a loss with honda and what to do. I have also searched the owners manual and there's nothing of this quoted issue.
CategoryElectrical System
DateJan 17, 2020
StateGA
Description
Dash and media console turn off randomly. Can't see what saftey features are on including speed. Dealer had one other pilot in today with same issue.
CategoryElectrical System
DateJan 15, 2020
StateNC
Description
Tl* the contact owns a 2019 honda pilot. The contact stated that the information system on the vehicle, which controls all electrical systems within the vehicle, was emitting a popping/ cracking noise and shutting down. The contact stated that when the failure would occur, the instrument panel turns blank and all electrical systems such as the speedometer, seat heaters, etc. The contact took the vehicle to the dealer (vann york honda located at 422 eastchester dr, high point, nc 27262 phone number 866-207-1275) who informed the contact that it was a known failure, however, there was no known fix for the matter as of yet. The manufacturer was made aware of the failure, however, they were unable to offer any assistance. The approximate failure mileage was 3,700. The vin was not available.
CategoryElectrical System
DateJan 14, 2020
StateRI
Description
Vehicle computer system crashes frequently. All voice controls and hands free applications stop working. Computer screen does not shut off even when vehicle is turned off, locked and left over night. No audio from any source. Unable to make or receive phone calls. Front and rear proximity safety sensors don't function appropriately. Rear view safety camera stops working. Many functions within computer menu become inaccessible. This has happened approximately 14 times within an 11 month period. Happens when driving in normal conditions and can happen at any time of day.
CategoryElectrical System, Electronic Stability Control
DateJan 14, 2020
StateWI
Description
Loud crackling in speakers while listening to music or talking on car phone. Bluetooth and auxilary connectivity compromised by above complaint. Microphone on car phone randomly stops working causing major safety issues. Traction control goes out in the slightest weather conditions I. E. Light snow/sleet
CategoryElectrical System, Electronic Stability Control
DateJan 12, 2020
StateMD
Description
2019 honda pilot elite center console, dash, infotainment, navigation system randomly stops working and goes blank under all conditions driving, at light, parked on highway and city streets. Display says connecting and no signal even for fm radio. This is dangerous distraction and leaves us unable to administer navigation, safety items or any other on board information. Parking sensors, auto braking and lane departure does not work.
CategoryElectrical System, Unknown Or Other, Vehicle Speed Control
DateDec 31, 2019
StateVA
Description
The driver display and the infotainment system of the honda pilot continuously goes blank and not sure what other effects it has on the vehicle as the drive is unable to see the speed they are driving or if anything else is working in the vehicle. This is a safety hazard especially when using speed control or other devices. This happens in motion, on highways, city streets, and stationary. First the infotainment system does blank and the driver settings,
CategoryElectrical System, Electronic Stability Control
DateDec 29, 2019
StateCA
Description
The dashboard has a popping/cracking noise all the time like electric short when listening to music or radio it sounds like a scatch cd all the time or if the stereo its off still does it I have take it to the dealer four times they said they know about the problem but are waiting on honda for the next step but there are a lot of cars affected with the same problem I hope they do a recalled to fix this
CategoryElectronic Stability Control, Engine, Vehicle Speed Control
DateDec 28, 2019
StateMD
Description
My 2019 honda randomly brakes while I'm driving almost causing someone to rear end me, and other times almost causing me to be in accidents. In addition, at 19k miles my transmission went out (started catching, making a grinding noise) while I was driving on the interstate and caused the vehicle to decelerate. I pulled off the road turned the vehicle off, once restarted it decelerated and the transmission light, emissions light and blind spot light came on the dash board.
CategoryElectrical System
DateDec 27, 2019
StateNC
Description
The following occur on a daily basis: radio crackles and pops. The radio display goes blank and will not work for several minutes to hours. The following occur sporadically: the instrument panel (including speedometer) goes blank while driving. The radio and rear view camera switch back and forth repeatedly (I have video). Multiple messages pop up when the radio isn't working. The fan speed button can trigger the radio settings. The front heater display goes blank. This occurred once: I was driving up a very small incline on a dry road at 25 mph when the vehicle acted like it could go. The vsa indicator light began flashing. I had to stop, put the car in park, stop the engine and then restart the engine. I'm not sure if that is electrical or an engine problem. I've tried to narrow the conditions (rainy, cold, stationary, or mobile) down but there is no pattern.
CategoryElectrical System
DateDec 10, 2019
StateIL
Description
Our 2019 honda pilot has electrical issues which started around 11k miles, the dash lights will go out, crackling noises come from the speakers, the backup camera's go out, radio quits working, phone system will not work, inability to turn on or off safety features. At times on curves the vehicle will think a car coming towards us is heading into our car and will apply the brakes strongly. We are afraid the lights or braking system will next be affected based on other complaints we have read about by other owners. Honda admits they have no fix for this problem and say the engineers are working on it. Yet they continue to sell new cars to consumers knowing full well the pilots have electrical issues which could lead to un-safe driving conditions or accidents. Asked them to buy back the car which they refused to do as they said "the car is still drive able". I am afraid to have my wife drive the car. I am pursuing other means of taking action against honda.
CategoryElectrical System, Electronic Stability Control, Vehicle Speed Control
DateDec 07, 2019
StateIL
Description
Randomly the center counsel display will go blank as well as the driver's side display which contains the speedometer. Also failing at the same time is the dvd player. We also experience a 'popping' noise through the speakers, even with audio system turned off. This usually is what happens first, then error messages (for example: 'radio unavailable', 'no audio connection for fm', 'network communication lost', 'check tuner'), then screen goes blank. When this happens while the driver is driving, they are unable to activate or deactivate specific safety controls including lane keep assist, cruise control, automatic braking etc. The automatic braking warning is also lost when the display goes out, as well as the speedometer. When this happens , both display screens turn off and go black, which are huge safety concerns. From the center display, we lose the back up camera, radio, navigation, dvd player and ability to make hands free phone calls among other things. This can occur daily, every time the car is driven, or sporatic and not happen for a few days at a time. Car was purchased brand new in april 2019. Problem began in the beginning of august 2019, exact date unknown. Problems occur while the car is in motion or stationary, city streets, highway and at any speed and any time.
CategoryAir Bags, Fuel/propulsion System, Power Train
DateDec 05, 2019
StateTX
Description
Engine is revving on its own @ 3000 rpm with no foot on the gas pedal or driving 15 mph and the engine is @ 4500 rpm with no foot on the gas pedal. My wife was in the pickup lane at my children's school and she told me that she had to hold the brake down & turn off the ignition because it felt like the honda pilot was going to accelerate on its own into the pickup line at the school. Now you see why I said this vehicle is dangerous
CategoryElectrical System, Power Train
DateNov 26, 2019
StateTX
Description
Tl* the contact owns a 2019 honda pilot. While driving at any speed, the entertainment system failed and the screen turned off and on. The contact also stated that the vehicle shook violently without warning when it struck a bump in the road. The vehicle was taken to john eagle honda (855-562-7994, located at 5311 lemmon ave, dallas, tx 75209) where it was diagnosed that the computer system module needed to be repaired. The contact was not informed when the repairs could be completed. The contact notified the manufacturer of the failure and informed them that she wanted a different vehicle. The contact was referred to the dealer. The vehicle was not repaired. The failure mileage was approximately 300.
CategoryElectrical System
DateNov 24, 2019
StateNY
Description
Purchased a 2019 pilot elite in february and in may issues started with a cracking noise that seemed to come from the speakers. It then became issues with the infotainment, speedometer and dvd player blacking out while driving. Dealership replaced a wiring harness, this fixed the issue for a month then it all returned. Next they repaired some connectors, this fix lasted a couple months with intermittent occasions of blackout. Now the blacking out is happening almost daily again. The dealer is now being told to replace the speedometer cluster which is back ordered from honda. All told this vehicle has spent > 30 days in the repair shop trying to fix the issues. Issues happen at city or highway speeds and last anywhere from 10 seconds to several minutes as it attempts to restart itself.
CategoryElectrical System
DateNov 23, 2019
StateFL
Description
Purchased pilot on april 2019. Started having problems with the infotainment system on june 2019 (moving and stopped- city and highway). System keeps shutting down, disconnecting phone calls, plays music as if looses connection (fm, am and sat). The latest issue is that it shuts down completely and turns black displaying "no network connection". This issues are distracting and make this vehicle unsafe until fixed. As we approach the forth appointment to fix the problem honda advised me that the earliest the replacement parts will be in is december 11. Meanwhile I have an expensive driveway ornament because I refuse to let my family travel in that car.
CategoryElectrical System
DateNov 22, 2019
StateIL
Description
This happens while driving the infotainment system will frequently freeze or crash, disabling features including the navigation system, radio and rear view camera. The problem will continue to cycle over and over until you shut off the car and restart it.
CategoryElectrical System, Vehicle Speed Control
DateNov 22, 2019
StateOH
Description
The digital speedometer and infotainment system shut off and restart at random. In addition, the speakers crackle, the radio stops working, the backup camera does not always engage when going in reverse. The digital speedometer screen has turned off twice and the only (temporary) solution was for the dealer to reset the system.
CategoryUnknown Or Other
DateNov 19, 2019
StateTX
Description
As I was slowly pulling into a parking space, with my foot covering the brake the car rpms shot up and it suddenly accelerated slamming into the vehicle in front of me. I was standing as hard as I could on brake and it would not stop the car. The car that was hit had someone standing behind it loading her groceries, the force of the impact caused her car to hit her and knock her to the ground.
CategoryElectronic Stability Control, Suspension
DateNov 17, 2019
StateCA
Description
Clicking noising when in reverse or turning and also stalls between 40and 50 mph transmission has hard time shifting also sensitive breaking system always breaking lights comes on or it will suddenly break by itself. All this while car is in motion
CategoryElectrical System, Unknown Or Other, Vehicle Speed Control
DateNov 11, 2019
StatePA
Description
Network connection lost when using infotainment system. Dash/speed cluster goes black and reboots in mid drive. "fm unavailable" displayed when listening to radio. Collision warning "brake" message displays randomly. Sandy/popping noises randomly in speakers. All of these I can not reproduce on the spot, it is random that I can tell at this point.
CategoryVisibility/wiper
DateNov 09, 2019
StateCA
Description
On 11/09/19 at or around 800pm pst, my rear hatch window exploded from side to side causing a spider-web pattern. Nothing touched the window. However, approx one hour prior to this event I did activate the rear window defroster for only 5 minutes. Stevens creek honda in san jose, ca advised this broken window was not covered under warranty. I then called my insurance company. As a note, the honda dealership parts dept said the back window was back-ordered and no eta as to when a back window would or could be shipped. Now, I am dealing with
CategoryVisibility/wiper
DateNov 09, 2019
StateCA
Description
At 800 pm pst in northern calif, my back window exploded, causing a spider-web pattern. The car was parked and I heard a rolling/cascading crunching sound. I did not realize what happened or what caused that sound until the following morning. After seeing the damage, I taped it up and called my insurance. Stevens creek honda advised it was not under warranty.
CategoryElectrical System, Unknown Or Other
DateNov 03, 2019
StateNY
Description
While driving on the throughway I heard popping noise when I hit a bump, then gets worse and lost my radio sounds and controls on my infotainment. I lost my speedometer and my infotainment system completely off then restarts several times saying lost network connection until it completely turned off. I cannot turn it on by pushing the power button. I went to my dealership and complaint about the popping noise but they could not replicate it until it got worse. My speedometer was blank while driving. I started having this issue after two weeks on picking up the car brand new. I think this is a safety concern that honda does not want to fix or have a fix!
CategoryElectrical System, Exterior Lighting, Vehicle Speed Control
DateOct 28, 2019
StateVA
Description
Speedometer and control head completly blank-- dead
CategoryService Brakes
DateOct 23, 2019
StateCA
Description
When applying the brakes, the brake pedal is low/soft. Also, when in stop-n-go traffic and applying the brakes, the brakes pedal goes lower and I have to press harder on the brakes. I took my car to stevens creek honda in calif and they bled my brakes this helped a little but did not solve the problem. I called the next day to have my brakes looked at again for the same problem but the service manager said my brakes were normal. Now, I am going to upgrade my front pads with a non-honda brake pad. I hope this works and does not void my warranty. Honda uses low grade pads I believe because the low beam headlight on the ex-l uses a low watt (low grade) light bulb making driving a night dangerous since it is hard to see. I had to upgrade the low beam bulbs for the same reason I have to upgrade the pads: safety. Please help. The 2019 honda pilot brakes are a known safety problem. Go to https://www. Piloteers. Org/ and read the complaints on this honda forum.
CategoryElectrical System
DateOct 15, 2019
StateSC
Description
Purchased 2019 honda pilot elite in february 2019. Noticed a popping sound while driving it home that sounded like sand or rocks slightly amplified hitting the windshield intermittently. This has continued and over the next few months it became apparent the sound was not actually from the windshield but associated with the speakers/electrical system. In august a loud crackling sound interrupting the satellite radio started happening intermittently following periods of the original popping sounds. By october, that loud pop has been followed by a complete blackout of the system screen (both) including the speed, etc. Followed after 30 seconds - a minute by the system restarted. Prior to that there were several cases of apple car play shutting down during phone calls that may have been also associated with this problem without a complete shutdown. I have 27,000+ miles as of 10/15/19, drive a lot and no dealer close by and also depend daily on having the vehicle. Contacted the dealer car was purchased from this week and they admitted having a pilot in the shop now with similar symptoms that they had not been able to diagnose or fix yet. Suggested I make an appointment and leave it without them know how long it might be. Agreed I would call back and see what they were able to do on the pilot they already had in their shop. Have since them found numerous similar reports with 2019 pilots on this site and others with all reporting honda not admitting to a systemic problem and also no permanent repairs. Problems have always occurred while driving on interstate highways at full speed. Others have reported backup cameras going out but I have not had the problem except when driving at full speed but expect that backup camera would have also been out had I been stopped at the time of the problem. I think honda sensing safety features not affected.
CategoryService Brakes
DateOct 11, 2019
StatePA
Description
Automatic braking (collision) mitigation activates erroneously. Upon slight right curve in road, detects opposing traffic as collision. Applies brakes. Even upon setting system to least sensitive, still exhibits condition. Continues to occur multiple times per week.
CategoryElectrical System, Unknown Or Other, Vehicle Speed Control
DateOct 08, 2019
StatePA
Description
The issue is related to the honda infotainment system. After only 2000 miles the system began having issues. While the driver is driving, the center display and the display on the control panel will frequently go blank. When this happens the driver is unable to activate or deactivate specific safety controls including lane keep assist, adaptive cruise control and automatic braking. The automatic braking warning is also lost when the display goes out. The driver also loses the speedometer. From the center display, the driver is unable to use the backup camera, the radio, navigation and the ability to make hands free phone calls.
CategoryElectrical System, Electronic Stability Control, Exterior Lighting
DateOct 06, 2019
StateTN
Description
1st problem... Video display worked only intermittently. 1st visit, wolfchase honda updated software, problem continued. 2nd visit they replaced video unit. 2nd problem... Speakers started making crackling noise. Went on their site to make appt and received a notice that ot a recall notice about electrical issue (or a fleet campaign not sure which). They updated software on that 3rd visit. Speaker problem worsened after that visit and speedometer display and video (stereo system, navigation etc) would blank out while driving. System would generally reset but only after 30 seconds of non visibility to my speed, cruise control status etc.. Took it back for 4th visit. They stated they found an issue with tailgate sensor. Picked it up on friday oct 4th and it started making the crackling noise in the speakers again yesterday, oct 5th. Last time, it eventually got worse until speedometer stopped working. Plan to make another appt (my 5th) this week. Craclking noise occurs when stopped, when driving, when vehicle is turned off (after being on). Video and speedometer display stop working when driving.
CategoryService Brakes
DateOct 06, 2019
StatePA
Description
Brakes are ridiculously slow. Brake response time is very slow even though speed is within 30 miles per hour or less. You literally have to push paddle completely down to the floor and even after that it won't stop immediately. Car stops very slow. So considering situation (driving in street and child pops up in front of car) if you have to stop suddenly you not gonna make it unless you use emergency brake of the car. Honda must fix the issue otherwise someone will lose life for sure. Also, weirdly car moved forward little bit when I just pushed start button to start the car even after brake paddle was pushed down position and touching gas paddle at all. I was bit surprised and thankfully it was in parking lot so didn't hit anyone. I am going honda dealership to check with them if they can check and do something to make brake more responsive and tight. This is just second day of car and this crap happening. I am bit scared, disappointed and frustrated.
CategoryElectrical System, Unknown Or Other, Vehicle Speed Control
DateSep 30, 2019
StateVA
Description
I purchased the vehicle on august 10, 2019. Within 2 weeks the radio began making a popping and cracking sound that sounded like rocks hitting the windshield. This sound happens daily when I drive the vehicle. About one week after this happened, the dvd player would stop working and the sound from the radio would begin to completely go out. It would come back on eventually, sometimes as much as 30 - 45 minutes later. After about two weeks, these problems continued and the screen for navigation, along with the speedometer screen would completely go black while the vehicle was in motion. It restarts after about 10 - 20 seconds. In two instances the rear backup camera has shut off while I was backing up as well. I have reported the issue to two dealerships including the one where I made the purchase. I am scheduled to take it in to have repairs done tomorrow.
CategoryElectrical System
DateSep 17, 2019
StateCA
Description
I purchased my vehicle in march of 2019, by may my dash/radio went out. First it started when bluetooth was connected, it would sound like a cracking noise, like static. This is all while vehicle is on and in driving mode. It was a scary sound like that of an electrical fire was going to happen at any second. Ultimately, both dash and radio completely shut off and didn't come back on. I took it in to the dealership, they kept my car for almost a month and finally gave it back and stated that the wire harness was loose, or not properly installed and they had re done it properly. Almost 2 months later the cracking noises started again, and would spontaniously cut off the bluetooth. Then a few weeks later the dash would re start ( shut off and then back on) bluetooth would not connect and same noises all over again. Now my dash turns on sometimes and the radio does not connect and is a black screen. It does turn on sometimes, but this is a new car and it's very annoying. Honda was not able to fix the problem, and I have heard similar issues from other owners of my same vehicle.
CategoryElectrical System, Unknown Or Other, Vehicle Speed Control
DateSep 17, 2019
StateAZ
Description
There are several issues and they have happened many times - all related to electrical system, speedometer and infotainment defects. The infotainment and dash display including the speedometer shut off while driving. This includes the speedometer, all safety features, cruise control shutting off while driving. Also the audio will completely shut off while driving and I will have no audio for hours at a time. Also there are pops and crackles out of the speakers every time I drive the vehicle. I have detailed documentation for these issues including videos of the issues happening while driving. Dealership has attempted to repair several times and the issues get worse, not better.
CategoryElectrical System, Power Train, Service Brakes
DateSep 16, 2019
StateNC
Description
The transmission has slipped now twice while driving. Once on the highway and again yesterday after turning right onto a busy narrow road. The navigation system and screen display has blacked out and become non-functional while driving at least 6-7 times (no radio, navigation, or anything functions when this occurs). The car has had to be turned off in order reset the screen and function again. It is not possible to turn off the car when driving on a highway or narrow country road. Lastly, the car has breaked unnecessarily on several occasions despite adjusting the settings to not be overly sensitive. Once it came to a complete stop unnecessarily, thankfully no one was behind me. It has started breaking unnecessarily while driving on a highway and on a country road when no vehicles or anything were around. These situations have been scary and unsettling.
CategoryAir Bags
DateSep 13, 2019
StateVA
Description
I had a head on collision in my 2019 honda pilot on a city street at about 25-30mph august 29, 2019. The sensor was triggered and the airbag system "attempted" to inflate. My head smashed into the steering wheel and the airbag system never properly inflated. I just kept hearing a sound like it was trying to inflate but had a hole in it or something. The medic said that if my airbag inflated properly, it would have been like a punch in the face and blown me back. Instead, my head slammed the wheel and the bag never got inflated near capacity. I called honda and reported the incident I was given honda case # 09867010. I was then called a few days later by adrian from american honda who told me there was no way the airbag failed, and that if it did, I had to let insurance tell honda and I was to tell no one else. He then told me y memory had to be wrong and if I said otherwise, I was a liar. I reported this so that no one else would encounter this safety issue and honda would handle it, but it seems they are denying the possibility. I had the body shop save the airbag and related components for possible inspection. The insurance company said they did not care to look into the matter and that I should contact honda or an attorney myself if I felt something failed.
CategoryElectrical System
DateSep 03, 2019
StateGA
Description
While driving the car in motion, the infotainment system periodically and randomly will 'lose connection' and blackout. When this happens the entire dashboard blacks out and there is no information regarding emergency warnings or speedometer for at least 10 seconds, sometimes more. I have no idea of how fast I am going or if there are any emergency warnings. I have taken to hennessy honda in woodstock, ga four times and they have not fixed the problem. There is also random static on the entire system.
CategoryElectrical System, Service Brakes, Vehicle Speed Control
DateAug 19, 2019
StateMD
Description
Our "network" components were not working. At high speeds, the adaptive cruise control would not brake properly and could have caused an accident. The "brake" sensor is not working properly. Upon taking to dealer for service, service technician said that this "network" issue has occurred on other cars. Strongly recommend an immediate inquiry to this issue as it affects the safety features touted by the car manufacturer, honda. The solution is to reconnect the network components, this has still not resolved our issue.
CategoryElectrical System
DateAug 11, 2019
StateAZ
Description
Honda infotainment issue: purchased a new 2019 pilot (touring) with 22 miles on it on 22 july 2019. On 26 july 2019 while driving on I-10 from phoenix the audio quit and the screen went blank. Once we stopped and used reverse discovered there was no back up camera and the screen would not turn off when the car was turned off. Took to dealer, they "fixed" it. On 5 aug 2019 same problem reoccurred. Took to the dealer and they fixed it again. From 5 aug to today (11 aug) the system has operated like it should. I did have the ability to see what speed I was going and other gauges worked. I have read numerous reports that even those features went blank for others. Driving from tucson az to san diego, ca tomorrow and I am very concerned about this defect happening while in the middle of nowhere on I-8! There is no excuse for an auto manufacturer to not let people know what the status of a fix is and when to expect a resolution to the problem. I have read numerous articles and experienced it myself, the dealers act like they have not heard of this issue. How could people involved on the car business not know of major problem that 1000s of people are having, it is like the honda corp passed the word to play dumb. I truly like the honda pilot, traded in a 2016 exl for this new car. Would really like for the car to preform as advertised for my (family) comfort and safety. Safety being the main concern here.
CategoryElectrical System, Seats, Structure:body
DateAug 08, 2019
StateNC
Description
The radio in this vehicle freezes, produces static feedback and electrical feedback while operating the touchscreen. Sound from the speakers becomes distorted and lacking power. Electrical surging can be heard. This occurred within the first 1000 miles since purchased new. Rear hatch alignment was also not installed properly from the factory and required a body shop to attach it correctly. Seat fabric material was also defective and coming apart.
CategoryElectrical System: Instrument Cluster/panel
DateAug 08, 2019
StateCA
Description
Tl* the contact owns a 2019 honda pilot. The contact stated that the instrument panel intermittently stopped illuminating. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The contact had not experienced a failure.
CategoryElectrical System, Electronic Stability Control, Visibility/wiper
DateAug 07, 2019
StateMD
Description
Drivers side mirror shakes while driving. Center control stopped working completely. Loud sound will come over on the radio and then all systems stop working. Back up camera does not work, radio does not work. Vehicle is turned off but the center control screen is frozen on and will not turn off. When on the bluetooth, recipient caller cannot hear person initiating the call.
CategoryElectrical System
DateJul 30, 2019
StateMO
Description
Center display and dashboard display go blank while driving. It restarts after some time. The center display sometimes flickers, sometimes it makes a popping noise. You get a message network connection lost before the whole sequence of events start. It is a brand new vehicle and no one is taking ownership. The scary thing is you are driving on the road and this happens all of a sudden. You are forced to move over to the right lane and I have taken it to the dealer multiple times. Am hoping honda can take ownership and fix the issue. In all instances, I was driving on the highway at around 60mph.
CategoryUnknown Or Other
DateJul 30, 2019
StateVA
Description
Took possession of the vehicle 5 days priors with 3 miles on the odometer. Sitting at a stoplight awaiting a green light and was not able to blow the horn to alert another vehicle the light had changed. After pulling over into a nearby parking lot I tried pushing all areas of the center steering wheel area designated for the horn. No sound. Took the vehicle to a local honda dealership. Technician checked for a fuse issue; found not to be a fuse issue. Am awaiting results of a detailed inspection of the vehicle.
CategoryService Brakes, Vehicle Speed Control
DateJul 27, 2019
StateVA
Description
When driving on some rural roads where line is clearly present in road my car automatically applies brakes as crash avoidance when oncoming car is coming that is clearly in its own lane. This has happened multiple times and honda was notified and does not seem concerned about this safety issue but is aware that it happens.
CategoryElectrical System
DateJul 25, 2019
StateNM
Description
Apple car play doesn't work with the vehicle. When on the phone, you can hear the other person, they can't hear you. Sometimes there is a screeching noise that the other person hears. Steering controls won't change the radio station at times.
CategoryElectrical System, Electronic Stability Control, Steering
DateJul 12, 2019
StateND
Description
While driving my 2019 honda pilot at 25mph or 60mph, without warning in the speedometer area emergency messages began flashing: power steering, transmission, lane mitigation, brakes, cruise control, engine, etc. With a message that says stop the vehicle and call the dealer. Their instruction is to hold the stop/start button down,until the car stops and then start the vehicle,if you can, and head for the dealership. The problem is the message continues while you continue driving. The transmission does not shift properly, and the steering feels less responsive. By the way you cannot use the rear hatch to get in or out of the vehicle. I will be taking it in to the dealership for the second time in two weeks for the same problem. No effective repair. I live in north dakota and my dealership is 130 miles one way. My wife is now afraid to drive the car. Can you help me. I bought the car new.
CategoryElectrical System
DateJun 28, 2019
StateVA
Description
Tl* the contact owns a 2019 honda pilot. While the vehicle was parked, the contact approached it and found that the windows and sun roof were down without being activated. The dealer and manufacturer were not contacted. The contact also stated that, in the past, the hatch did not go all the way up. The vehicle was taken to billy craft honda (434-385-6045, located at 3914 old forest rd, lynchburg, va 24501), but the technician was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 1,500.
CategoryService Brakes
DateJun 12, 2019
StateMD
Description
Rear breaks is self activating when vehicle is stationary or in park or at stop light and when you apply the accelerator or start to drive you can hear it release with some noise in the rear and it continues to grid the pads as if the break calipers have not fully released from the rear rotors. The noise is also very noticeable as the vehicle moves at a lower speed below 25mph.
CategoryUnknown Or Other
DateJun 12, 2019
StateCA
Description
Takata recall- air conditioning is lukewarm. It's not producing cold air.
CategoryStructure:body, Visibility/wiper
DateMay 30, 2019
StateWV
Description
The passenger side mirror won't stay at the proper adjustment. You set it and it drops in a few minutes so you can't see the cars behind you. When you drive you have to keep adjusting the mirror. It's a small problem but could be a big problem if there is an accident.
CategoryElectrical System
DateMay 24, 2019
StateVA
Description
I bought my 2019 honda pilot ex-l without nav and res today (24may2019). I drove it 40 miles home with no issues. My wife just took it for a drive around the block approximately 1 mile and the infotainment system stopped working and the screen just had the honda logo on it while she was driving it. The car is brand new with 82 miles on it and the infotainment system just stopped working. I turned off the car, locked, unlocked and restarted with as suggested by other owners with the same issue and it is still not working. This is a major safety issue as it causes the driver to become distracted while driving.
CategoryElectrical System, Forward Collision Avoidance
DateMay 21, 2019
StateNC
Description
Tl* the contact owns a 2019 honda pilot. While driving various speeds, the front driver side brake sensor activated and sounded a warning beeping. Erroneously, which signaled the contact to brake. In addition, the brake senor warning indicator illuminated. The failure occurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer has not notififed. The failure mileage was 110,000. This has occurred since I purchased the car. *bf dealer has been notified. The sales rep told me that other people are reporting this issue too and that there will probably be an update to the car's software at some paint in the future. *jb
CategoryElectrical System
DateMay 11, 2019
StateLA
Description
Takata recall' cracking noise throughout vehicle started a month into owning the car. Slowly the system started to fail phone would work radio wouldn't work screens would go off and on and finally the screen went black and never recovered. They put new driver interface instrumental panel and it still didn't work so honda changed the wiring harnesses inflowtainment system. It now back in the service bc still not working. Vehicle in motion. Doesn't matter if it moving going fast or slow. Ivoq n n n n v n n 1565313 11206993 honda (american honda motor co.) honda pilot 2019 n 20190329 n 0 0 unknown or other metairie la 5fnyf6h04kb 20190511 20190511 takata recall' cracking noise throughout vehicle started a month into owning the car. Slowly the system started to fail phone would work radio wouldn't work screens would go off and on and finally the screen went black and never recovered. They put new driver interface instrumental panel and it still didn't work so honda changed the wiring harnesses inflowtainment system. It now back in the service bc still not working. Vehicle in motion. Doesn't matter if it moving going fast or slow.
CategoryService Brakes
DateMay 03, 2019
StateVA
Description
Started seeing this problem from day 1. This is a safety issue and it's an accident waiting to happen. You have to press on the brakes really hard to get any kind of decent stopping. Seems like the brake cylinder has no pressure or leaking. Brakes are too soft and the pedal goes all the way to the floor to get any decent braking. Even at the stop lights, you have to keep a very high pressure on the brake pedal to make sure the car doesn't start moving and slam into the car in front of you. Because you have to constantly apply a high pressure, I've developed sciatica nerve pain in my right leg. I've shown this to the local dealership but the usual answer is this is how it is. I have a honda civic but the brakes are properly tightened on it and I've driven 10 hours without any fatigue to my sciatica, but on this car, 30 minutes driving starts aggravating my sciatica nerve. Honda .... Please fix this before it get out of hand. It will not get any better.
CategoryElectrical System, Unknown Or Other
DateMay 01, 2019
StateCA
Description
At about 300 miles entire display does not work on cold start and throughout the day. Screen flashes blue and then activates, however does not remain on. No rear view camera, navigation, or other apps available to the driver. Screen flashes while driving which is a safety issue and distraction. Rear view camera non-operation is also a safety issue since unable to view children as they cross behind the vehicle.
CategoryElectrical System
DateApr 30, 2019
StateNJ
Description
8 days after purchase and less than 200 miles, the rear entertainment screen stopped working. The dealer kept the vehicle for 7 days and replaced the res screen. When the vehicle was returned to us, the res screen immediately failed to turn on. This is a known issue related to the infotainment system and there is an open class action lawsuit. Honda is aware of the issue and has no fix, yet they are still selling defective vehicles.
CategoryElectrical System, Unknown Or Other, Vehicle Speed Control
DateApr 07, 2019
StateTX
Description
When driving the car, the instrument panel (including the speedometer) will shut off for approximately 2 minutes, and the reboot. This result in the inability to tell exactly how fast the vehicle is moving. This will occur under multiple conditions while the car is in drive, and is not dependent on the type of road being driven on. Additionally, the center console infotainment screen, which also serves as the screen for the back up camera will shut off, for varying amounts of time, rendering the ability to see/use the back up camera useless. I have encountered, on numerous occasions, both systems shutting off at the same time, while the car is in drive or reverse, leaving me with the unable to safely gauge how I am operating the vehicle.
CategoryService Brakes
DateApr 02, 2019
StateIL
Description
When the brakes are needed suddenly the brake pedal travel is to excessive. The brakes are slow to respond as if they are not working and then they grab suddenly with the brake pedal almost to the floor. This is very unnerving as you think you are loosing control of the car. Normally I have to tap the brake pedal let off and get back on the brake pedal quickly for the brakes to respond normally or have a good brake pedal feel. I am getting tired of doing this every time to stop the vehicle. Honda cannot be serious that this is normal. This is an accident waiting to happen.
CategoryElectrical System, Vehicle Speed Control
DateMar 20, 2019
StateCT
Description
Recurrent problem. Started when vehicle was 2 months old. Taken car to dealer service department. No solution. When in motion (highways, city roads) speakers make a sparkling sound followed by the entertainment screen ( navigation, handheld phone, rear vision...) and the odometer screen (speed display, all the signals) became dead. It could last few seconds and reboot back or up to 30 minutes. In a 15 mile journey , could happen around 15 times. So the dangerous situation is that I am driving with no idea how much speed I am going, I am not able to use my handheld phone (also very important to me as a busy doctor trying to answer emergency calls), no navigation system available, the rear vision camera becomes useless with a blank screen... I learnt from the internet that this is an ongoing problem and no solution have been found. Problem happens in motion and also or when car is parked. My car is 4 months old and has spent several days at the dealer service department and at the last visit I was given a report in which states that honda is studying a new software update. I don't want risk my family or others life's so waiting is not an option. This is not just one incident , it keeps recurring we bought the car brand new from the honda dealer in november 2018. I have videos to provide proof (can not attach them)
CategoryEngine
DateMar 06, 2019
StateIL
Description
I purchased a new 2019 honda pilot ex-l in december, 2018. I was recently exiting an off ramp from an interstate and when I pressed the accelerator to merge into traffic the vehicle hesitated significantly and the check engine light started flashing. I then continued a few miles which I had remaining to my house and the vehicle would accelerate very poorly and the engine would shake under acceleration. The manual states that a flashing light is an engine misfire. I started the vehicle on monday morning to take it to the local honda dealer and it drove normally down to the dealer. After checking the engine computer they could find no fault codes for the check engine light flashing the day before. They gave me back the vehicle and said there was nothing they could do at this time. I feel that this is a very serious problem and it appears that a few other complaints have been filed for this same issue. Having a vehicle that loses a significant amount of power can be a serious safety issue and I highly suggest that honda look into this matter carefully. This should not happen to a brand new vehicle with 2,200 miles or any vehicle for that matter.
CategoryService Brakes
DateFeb 28, 2019
StateFL
Description
Tl* the contact owns a 2019 honda pilot. The contact stated that 'apply brakes' illuminated on the instrument panel when the brakes did not need to be applied. Also, the brake pedal traveled to the floorboard when the brake pedal was depressed. Nalley honda brunswick (178 altama connector, brunswick, ga 31525, (912) 267-7000) was notified and was unable to replicate and diagnose the failure. The contact was not driving the vehicle due to the random brake failure. The vehicle was not repaired. The manufacturer was notified of the failure. The vin and failure mileage were not available. *tt consumer stated both dealers could not find anything wrong.*jb
CategoryElectronic Stability Control, Engine, Vehicle Speed Control
DateFeb 19, 2019
StateWI
Description
This happened to me twice. Seems to be when using cruise control for over 1. 25 hrs. When you press the cancel button on the steering wheel to cancel the set cruise control, the cars "check engine" light starts flashing. The engine will continue running but there is little to no power when stepping on the accelerator. Driver must pull over, turn off car and then restart. This is incredibly dangerous at high speeds or crossing over oncoming traffic! I brought the honda pilot back to the dealership. The service manager told me that both he and the district rep. Had the same thing happen to them last month with their 2019 honda pilot. Neither of them had any advice for me. But they were notably quite worried about the possibilities of this and immediately asked to hook a computer up to my car to try to find an error code. They found none! Again, incredibly dangerous!!! Apparently the honda engineers aren't aware of why this is happening! I was told to "just keep driving it" we can't have the only three 2019 honda pilots that are doing this...... I fear someone will get injured.
CategoryStructure:body
DateJan 22, 2019
StateMA
Description
Owner's manual states that motion of the power tailgate can be stopped by pressing any tailgate button. "if you press the button again while the power tailgate is moving, it will stop." (pages from manual attached as pdf.) dealer also told me this. This is a lie. The tailgate does not stop until it reaches the full upward position, or until its upward motion hits an obstacle (e. G. Garage door) and reverses direction. Honda lied. After complaining to dealer, I was informed this important safety feature was removed from the 2019 pilot; yet it is in the manual multile times on multiple pages. Consequently, the vehicle is useless to me; I cannot use the power tailgate while the vehicle is parked in my garage. I want honda to buy back the vehicle from me or issue a firmware update that restores this safety feature.
CategoryElectrical System
DateJan 05, 2019
StateNY
Description
While driving, both highway and around town, loud crackling would occur through the speakers. Then both the navigation screen and/or the speedometer screen would go completely black. The message "network connection lost" would sometimes appear. All bluetooth connectivity and speaker usage was lost. This occurs almost every day while commuting. Car has been brought to honda service twice for repairs.
CategoryService Brakes
DateJan 05, 2019
StateSC
Description
Brakes are extremely slow to react and very mushey when they do. Holding the brke pedel hard takes the pedal to the floor. When service rep was asked to adjust, they stated, all pilots are like this. This is an accident wating to hpen.
CategoryExterior Lighting
DateJan 04, 2019
StateMI
Description
The vehicle was advertised with 'led' low beam lights. It has halogen.
CategoryEngine
DateJan 03, 2019
StateTX
Description
Tl* the contact owns a 2019 honda pilot. While driving 25 mph, the vehicle vibrated and the check engine, hill start assist, trailer stability assist, power steering, lane departure litigation, blind spot, transmission, and emission warning indicators illuminated. The vehicle was taken to first texas honda (3400 steck ave, austin, tx 78757, 512-220-1121) to be diagnosed, but the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: 09223186. The failure mileage was approximately 100.
CategoryExterior Lighting
DateOct 17, 2018
StatePA
Description
The headlights are totally inadequate. Low beams illuminate road only directly in front of vehicle and not enough further down the road causing an unsafe condition of “over driving” the headlights.

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Brian Jones

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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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6 COMMENTS
  • Jaime W

    I have a 2019 honda pilot that has 62,000 miles on it and it is displaying a transmission light, emissions light and and blind spot light. I tried to take it into the dealer and they are saying its not covered under my warranty. I just bought the car in February of 2022. I haven’t even had the car for a year. I also have problems with the audio and electronics in the car.

  • Brandy

    Just bought my 2019 EX-L a week ago and three times now I’ve been having issues with the brake pedal not being able to be pressed down in order to even start the vehicle. I looked it up and on a Honda Thread they had numerous complaints of the same thing. It’s frustrating when I literally just bought it and I’ve already got to take it 150miles to the dealership cause we don’t live close to one. We were out of town when we bought it. Worries me reading these cause I don’t want to have issues driving on the freeway of Phoenix to take it in to be looked at. Especially with kids.

  • Nicole L

    Very concerned! Owned a Honda Pilot prior to my 2019 Honda Pilot Elite I just bought yesterday. Bought it from a BMW dealer so I hope that doesn’t matter. It’s been not even 24 hours and I drove the car and the computer just went blank. Radio stopped working, no audio at all and info on the dash. I have owned Honda’s all my life. I love this beautiful car, but safety is my first issue. Plus these cars are not terribly affordable. It has 20,000 miles now , I’m terrified these people were fed up and took it in wherever they could to get rid of it. Of course BMW has no idea how it all works. I’m so angry the more I read. It seems everyone is having these issues and quite frankly if I’m having issues within 24 hrs… major problem!! We have less than 16,000 miles to figure it out. Not much! I don’t understand how they get away with this bc I researched and found nothing wrong until I looked for the specific problem then I read all this. This was suppose to be my dream car.We are not wealthy people, not that it matters. But, Honda’s are suppose to be known for quality and safety and keeping their value. Even if it’s not considered a lemon ( which I KNOW is hard to do) I’m worried we may be screwed. We did buy the 100,000 mile warranty from BMW which I believe covers kinda bumper to bumper like the manufacturer’s warranty for like $65 a month but does that cover us. After reading these other complaints and then seeing that my car did it within a day of driving it… scares me to death. It’s a 6 year loan. Computer problems are like Cancer to a car. It’s such a small frame of time to prove it’s a lemon for any car. What are some suggestions I can do to see this is truly an issue? I mean, obviously, this year for the Pilot was a bad one. I had no idea. They did and that seems criminal to me. How do they get away with that, and continue to sell cars they know people are having real safety and overall engine and computer issues. How is that legal? I’m sorry for the lengthy message. This was a dream come true to me. I’m in tears reading all these complaints and possible law suits. Especially when my car replicated these exact complaints after 3 miles driven. Thank you for your time

  • Alyson

    New Honda Odessey started infosystem failure after 4 weeks. Connection lost, no backup camera, no radio- no use of main info panel. Goes on and off 5-6 times with in a 5 mile drive to work. Brought for repair 3 times so far with no improvement…. it’s actually worse. In line to get a “harness” for the system installed in a few weeks.
    We were told it’s a common problem but not until we had problems and definitely not when we looked at them and test drove. Never would have bought it. Looking into lemon law action of harness doesn’t solve the issue .

  • Syla T

    I have 2019 Honda Pilot Touring, all kind of problem starts after reaching 3000 miles. No audio, phone doesnt work, bluetooth doesnt work, black screen, how Honda put this junk into this car? After reading this, I think I dont even bother to contact dealer to waste my time.

  • Joanne

    Honda Pilot 2019 computer problems. Every 2 weeks

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