Lemberg Law is investigating numerous consumer complaints that relate to 2024 Jeep Grand Cherokee vehicles with an auto high beam headlight malfunction. These vehicles don’t appear to be equipped with automatic high beams. So, when the master lighting switch is set to auto, the driver can’t activate the headlights without first changing the switch to the ‘on’ position. Even though this is the same issue that resulted in a recall for 7,082 Jeep Grand Cherokee L MY2021 vehicles, Chrysler won’t acknowledge the problem.
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What’s Happening with High Beams for the 2024 Grand Cherokee?
Complaints from 2024 Jeep Grand Cherokee owners to the National Highway Traffic Safety Administration (NHTSA) and discussions on a Jeep Garage forum, indicate that there is a major problem with the auto high beam lights.
Dealers tend to say that the way the headlights work (or don’t work) is normal and/or they can’t find any error codes. They don’t acknowledge, or even seem to be aware of, the safety recall Chrysler issued for the 2021 Jeep Grand Cherokee L in October 2021, even though the issues are the same.
There is no recall for the 2024 Jeep Grand Cherokee and not a single manufacturer communication that relates to the problem. By law, manufacturers must provide the NHTSA with all communications issued from 2012. This strongly implies there aren’t any, despite all the complaints.
2021 Model Recall
On October 14, 2021, Chrysler (FCA US, LLC) issued a recall for 2021 Jeep Grand Cherokee L vehicles. The recall states that as many 7,082 vehicles have difficulty activating the headlight high beams. This can result in reduced visibility, which increases the risk of a crash.
The recall summary states that “certain 2021 Jeep Grand Cherokee L vehicles (are) not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the ‘on’ position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.”
Dealers were instructed to reprogram these vehicles free of charge.
The question owners of the 2024 Jeep Grand Cherokee are asking is why don’t dealers recognize that this is the same problem they are now having.
What Are Owners Saying?
The problem for all owners experiencing this problem is that they have to switch the headlights to manual to be able to activate the high-beam headlights.
NHTSA
The first NHTSA complaint was issued on January 18, 2024. An owner from Florida complained that the new 2024 Jeep Grand Cherokee Altitude wasn’t equipped with automatic high beams.
“When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the ‘on’ position.” The complaint draws attention to the 2021 recall, and goes on to say, “It is unsafe to be moving the light switch from auto to manual in order to turn the high beams on. This will cause issues not having the lights set on auto as it can be forgotten to turn the headlights back on auto so you aren’t driving with the headlights off.”
An owner from Wisconsin, who tells the same story, states that the dealer said “it should work but no error codes are presented.” The dealer contacted Chrysler and was told “this is normal and no fix is available.” The owner questions why they aren’t taking action since a safety recall was issued for the 2021 Grand Jeep Cherokee because it was “violating standards.”
An owner from North Carolina was also told by the dealer that Chrysler maintained it was “normal and no fix is available.” The vehicle in question was also not equipped with auto high beams, and the problem was the same as all the others.
Forums
A Jeep Garage forum discussion started on January 15, 2024, states, “The bright lights do not work on my 2024 Grand Cherokee unless I switch the headlamp switch from auto to on. Every other vehicle I have driven allowed for the bright lights to be used when the light switch is in the auto position. Is this the way Jeep intended for it to work or is mine broken?”
At the dealership, the technician hooked it up to a scanner but, predictably, couldn’t find any codes. “I expressed my concerns and was told this is how it is.” The sales manager compared it to another Jeep and said “that is the way they work.”
Another 2024 Grand Cherokee owner joined the conversation saying he had the same problem. “When the headlight switch is in auto mode the paddle control does not turn on the high beams. It does nothing. This is NOT referring (to) the auto lights setting in the uconnect feature, which my Jeep Altitude doesn’t even have. Seems stupid to have to turn the light knob off auto to get high beams. And somewhat dangerous too.”
In response, yet another owner echoes the complaint, stating he called Chrysler about the problem. He was told to go to the dealer who said there is “nothing they can do if there is not a recall.”
A contribution to the discussion mid-February states,” I have the same issue and was also told that it is the way it’s designed. I think that’s BS. I have auto headlights on my work Tahoe, 21 Ram, and older Expedition and the Gladiator I traded on the GC. Every one of them allows high beams in auto mode. I submitted a case to the NHTSA as they affected the recall in 21.”
What Should You Do if Your Jeep Has Headlight Problems?
Do you have an auto high beam headlight issue that affects your 2024 Jeep Grand Cherokee. If you do, you may be eligible to join Lemberg Law’s class action investigation.
All you have to do is fill out a contact form or call our Helpline. It’s not going to cost you anything because the law says the automaker (Chrysler) must pay the legal bills for lemon law cases. We will evaluate your problems free of charge, and see if you are eligible to join our investigation.
About the Author:
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
