2018 Subaru Outback Problems and Top Complaints – Is Your Car A Lemon?

Steering, Fuel and Electrical issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Did your windshield crack and require a replacement? Find out if you are eligible for compensation.

While the 2018 Subaru Outback still has the traits aficionados love – versatility, ability and value – it also has some reliability issues. According to the National Highway Traffic Safety Administration (NHTSA) website, the 2018 Outback’s main problem areas are the electrical, fuel/propulsion and steering systems.

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NHTSA Complaints for the 2018 Subaru Outback

Complaint CategoryNumber of Complaints
Visibility/wiper
221
Electrical System
205
Unknown Or Other
112
Fuel/propulsion System
34
Steering
31
Visibility:windshield
29
Engine
25
Vehicle Speed Control
16
Structure:body
12
Power Train
10

Problems with the Infotainment System

The 2018 Subaru Outback is available with a sophisticated touch-screen infotainment system. Referred to as STARLINK, the multimedia center provides access to features such as the audio system, navigation and backup camera.

Unfortunately, some consumers have found the STARLINK system to be problematic. Owners complain of the display going blank (black), leaving the multimedia center – including the backup camera – inoperative.

“The central display console where backup camera is went to black suddenly and will not turn on. This is a safety concern,” writes one owner on the NHTSA website.

Another consumer says, “The screen has gone black and side lights blink, unable to use any item controlled by the screen. Appears the warning system for a vehicle stopping too closely is not working as well.”

A recall (NHTSA Campaign Number 18V935000) has been issued to address problems with the touchscreen display. According tothe document, faulty audio system software is to blame. Dealers will reprogram the head unit free of charge on affected vehicles.

The recall states: “The recall began on February 5, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru’s number for this recall is WTZ-85”

Here are some actual complaints logged with the NHTSA about the 2018 Subaru Outback Infotainment Problems:

IN 2018 A NEW LAW WENT INTO EFFECT REQUIRING ALL NEW CARS CONE WITH REAR BACKUP CAMERAS. THE SUBARU STARLINK INFOTAINMENT SYSTEM THAT IS ON ALL NEW SUBARUS ARE DEFECTIVE, BUGGY, AND SUBARU HAS NO PERMANENT FIX. IT RENDERS THE REAR CAMERA UNOPERABLE, REPLACEMENTS ARE ON BACKORDER AND SUBARU MAKES OWNERS CONTINUE TO DRIVE THEIR CARD WHEN IT IS UNSAFE AND NOT FOLLOWING THE NEW LAW FOR 2018 CARS. I WANT SUBARU TO FIX THIS SAFETY ISSUE AND PROVIDE AFFECTED OWNERS WITH LOANER CARS WHILE WAITING FOR A FIX/REPLACEMENT.

ENTIRE CENTER RADIO CLUSTER HAS FAILED. CAR WAS PARKED IN A GARAGE AND GOT INTO THE CAR AND STARTED CAR AND ENTIRE UNIT WAS BLACK. THIS IMPACTS RADIO, HANDS FREE CELLULAR PHONE USE, NAVIGATION, BACK UP CAMERA AND WARNING SYSTEM, VEHICLE NOTIFICATIONS, STAR LINK PROGRAM. THIS MAY SOUND JUST LIKE A MINOR THING BUT THIS HAS SIGNIFICANT SAFE OPERATION IMPACTS IN REGARDS TO TRAFFIC AND DRIVING, CELL PHONE USE AND NAVIGATION OF THE VEHICLE.

I WAS DRIVING AND THE ENTIRE DISPLAY WENT BLANK! THIS RENDERS ALL ELECTRONIC FEATURES CONTROLLED BY THE SCREEN INOPERABLE AND ALSO VIOLATES FEDERAL LAW MANDATING BACKUP CAMERAS ON 2018 OR NEWER CARS. THOUGH TECHNICALLY MY VEHICLE IS STILL EQUIPPED WITH IT, IT DOESN’T MATTER BECAUSE THE DISPLAY IS COMPLETELY DEAD. THIS IS SUCH A COMMON PROBLEM THE PART IS BACKORDERED FOR AT LEAST A MONTH, IN THE MEANTIME I WILL DRIVING A CAR WITHOUT AN IMPORTANT SAFETY FEATURE.

Problems with the Fuel System

Running out of gas can ruin your day – especially if it happens someplace dangerous (e.g., on the freeway). That’s why a recall has been released for select 2018 Outback models. According to the document, some cars have a gas gauge that displays more fuel than what’s actually in the tank. As a result, drivers are more likely to run out of gas. Dealers will reprogram the combination meter free of charge to fix the problem.

“Fuel software programming defect – fuel warning light does not illuminate nor read properly below 50 miles. I had 30 miles left in the tank, parked the car and after work (approx. 8 hours) I went to start the car and it would not start,” an owner says on the NHTSA website. “Had to utilize roadside assistance – thank goodness this didn’t happen while the vehicle was in motion or on the highway. This is unacceptable. Brand new car runs worse than my 1988 Honda CRX.”

Another owner complains, “Gas indicator says I have more gas than I do. When empty it still registers gas.”

The recall (NHTSA Campaign Number 18V773000) used to address the problem began February 20, 2019. According to the document: “Owners may contact Subaru customer service at 1-844-373-6614. Subaru’s number for this recall is WTW-82.”

Here are some actual complaints logged with the NHTSA about the 2018 Subaru Outback Fuel Gauge Problems:

FUEL SOFTWARE PROGRAMMING DEFECT – FUEL WARNING LIGHT DOES NOT ILLUMINATE NOR READ PROPERLY BELOW 50 MILES. I HAD 30 MILES LEFT IN THE TANK, PARKED THE CAR AND AFTER WORK (APPROX. 8 HOURS) I WENT TO START THE CAR AND IT WOULD NOT START. HAD TO UTILIZE ROADSIDE ASSISTANCE – THANK GOODNESS THIS DIDN’T HAPPEN WHILE THE VEHICLE WAS IN MOTION OR ON THE HIGHWAY. THIS IS UNACCEPTABLE. 

RAN OUT OF FUEL EVEN THOUGH THE GAUGE HAD ORIGINALLY SAID 30 MILES TO EMPTY. THEN GAUGE WENT FROM 30 TO —- AND THEN STALLED ALL WITHIN A FEW MILES WHILE ON THE HIGHWAY DURING RUSH HOUR

DASHBOARD TOLD ME I HAD 20 MILES WORTH OF FUEL LEFT WHEN SUDDENLY THE INDICATOR CHANGED TO A DASH AND THE CAR RAN OUT OF GAS. OCCURRED WHILE DRIVING 50 MPH ON A BUSY EXPRESSWAY, THANKFULLY IN THE SLOW LANE.

Problems with the Steering

Like most late model vehicles, the 2018 Outback has electric power steering (EPS). The system uses an electronically-controlled rack and pinion to provide steering assist. EPS works in conjunction with the available Lane Keep Assist system to nudge the car back into its lane, should the driver veer to one side or another. On paper, the advanced steering system on the Outback sounds great. Yet some drivers complain of erratic steering behavior from the vehicle, accompanied by a feeling of “hydroplaning”.

“Subaru Lane Assist steering issue. When you have Lane Assist on, the car will try and steer from one lane to another on its own. This happens when you are on the freeway and started after 10,000 miles was on the car,” says an owner on the NHTSA website.

Another complaint reads: “Vehicle loses control at 50 mph and higher speeds. Steering feels very loose and like the vehicle is hydroplaning on dry services. On occasion, it feels like the vehicle was hit by a gust of wind and floats. Vehicle feels very insecure on highway driving conditions. It’s scary!”

Subaru has encountered steering-related issues before. In 2016, a recall was issued for 48,500 Outback and Legacy cars (built between 2016-2017) for steering concerns. But currently, the NHTSA hasn’t listed any recalls for the 2018 Outback on its website.

Here are some actual complaints logged with the NHTSA about the 2018 Subaru Outback Steering Problems:

DRIVING OUR NEW 2018 OUTBACK WE EXPERIENCE PERIODIC STEERING IRREGULARITIES THAT ARE FLAT SCARY. ESPECIALLY AT 65MPS AND ABOVE THE CAR SEEMS TO SELF CORRECT .BY EXAMPLE A LANE CHANGE THE CAR STARTS TO ‘FLOAT” AND OVER COMPENSATES ON DIRECTIONAL CHANGE. TROUBLING ALSO IS THE EXPERIENCE OF STABILITY AT TIMES AS IF DRIVING IN HIGH WINDS-WHEN THERE IS NO WIND. WHEN WE TURN “OFF” DRIVING ASSISTANCE LANE SYSTEM-STILL SAME PROBLEMS. WHEELS SEEM TO HAVE A ‘MIND OF THEIR OWN” AND WERE NOT ALWAYS IN CONTROL. TOOK THE CAR INTO DEALERSHIP- THERE SERVICE PERSON SAID THEY HAD ALSO HAD THE EXPERIENCE(S)..BUT WE JUST NEED TO GET USE TO. NOT ACCEPTABLE!

2018 OUTBACK HAS A PROBLEM WHILE DRIVING ON HIGHWAYS AND SPEEDS OVER 60 THE VEHICLE DRIFTS OR SWAYS DANGEROUSLY LEFT AND RIGHT OUT OF CONTROL AS IF SOMETHING IS PUSHING OR PUSHING THE VEHICLE LEFT AND RIGHT, I DON’T KNOW IF THE HIGHWAY VIBRATION WITH SPEEDS EXCEEDING 60 IS ASSOCIATED WITH THE SWAY OR ITS A WHEEL BALANCING PROBLEM.

VEHICLE LOSES CONTROL AT 50 MPH AND HIGHER SPEEDS. STEERING FEELS VERY LOOSE AND LIKE VEHICLE IS HYDROPLANING ON DRY SURFACES. ON OCCASION IT FEELS LIKE THE VEHICLE WAS HIT BY A GUST OF WIND AND FLOATS. VEHICLE FEELS VERY INSECURE ON HIGHWAY DRIVING CONDITIONS. IT’S SCARY!

TENSION AND CONTROL DISAPPEARS IN THE STEERING, SO LOOSE IT FEELS LIKE YOU COULD SPIN THE WHEEL LIKE A TOP. LASTS A SECOND OR SO THEN CONTROL RETURNS. HAPPENS IN MULTIPLE DRIVING CONDITIONS. NOTICED IT FIRST DAY WE HAD THE CAR, DEALER SAID HE NOTICED IT TOO, AND WE JUST NEEDED TO BREAK THE CAR IN. WHEN DRIVING ON THE HIGHWAY IN HIGH WINDS, CAR FEELS OUT OF CONTROL, LIKE DRIVING ON SLICK ICE. NEVER HAD TO GET OFF A HIGHWAY BEFORE OUT OF FEAR AND I’VE BEEN DRIVING 40 YEARS. DEALER COULD NOT REPLICATE, TOLD ME TO CALL SUBARU CORPORATE, WHO SENT ME BACK TO DEALER. CAR IS BACK IN THE SHOP. I AM SO AFRAID TO DRIVE THIS CAR IT ONLY HAS 2700 MILES ON IT AFTER 18 MONTHS..

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Complaint Data

CategoryVisibility/wiper
DateNov 28, 2022
StateCA
Description
I was driving my vehicle in the dark through an unpopulated area of a highway. No other cars were near mine, as traffic was light. I was listening to music, but still heard a single “pop” sound. A few minutes later I heard another one. The next morning ( day) I noticed a crack (almost straight across horizontal ) in my windshield that looks as if it originated at the edge of the passenger's side. It makes about a 90 degree curved turn about 1/2 way in the crack then goes up at a slight angle then makes another about 90 degree turn and then goes horizontal agsin.
CategoryElectrical System
DateNov 24, 2022
StateNY
Description
Premature battery drainage. This problem is well documented in existing class action lawsuits. My original battery was replaced under warranty on 9/10/19, invoice #19682 from van bortel subaru of rochester ny. 17264 miles on odometer. My wife and I were recently stranded with this replacement battery failing with less than 10k miles on it. There was no pre-warning of the problem. According to the internet, battery drainage is a problem with 2017-2019 outbacks and ascents.
CategoryElectrical System
DateOct 17, 2022
StateNC
Description
After purchasing my 2018 subaru outback, I experienced 2 instances where my battery died in the first 2 yrs of ownership. After the second instance, where it had died while I was eating at a restaurant, I contacted the dealership right away. They replaced the battery with a new manufacturer battery saying the previous battery failed the testing. I paid 6 for a new one. This was in march 2021. While preparing to return from my summer home in the mtns to my permanent home on the coast, I spent at least an hour packing my car and trying to keep the door and hatch openings at a minimum. Well, my car battery was dead while trying to start my car for my trip home. I had previously purchased a portable battery pack at the cost of 0 with me, and was able to get it started. One should not have to go such lengths when traveling as doors and the hatch are almost always being used. My car is going in for service at the dealership for this particular issue, but they are only going to replace the battery of which I have been informed. My car has 35,000+ miles and is only 4 yrs old. I traded in my previous car because it had over 100,000 miles on it. But I never had these kinds of issues with it. Now I am hesitant to travel anywhere unless I have that battery pack as it is deemed not reliable! This is ridiculous!!
CategoryElectrical System
DateOct 12, 2022
StateKY
Description
Battery draining issue. Jump starts required
CategoryElectrical System
DateOct 11, 2022
StateNE
Description
I bought a 2018 subaru outback in january of 2022 from a subaru dealership. Approximately 3 months after purchase the car battery died suddenly with no prior warning, so I jumped it, it started fine and I drove it to work. When I took my lunch break 3 hours later, my car was dead again. I jumped it, it stated fine and I drove home. Same thing happened when I tried to go back into work, and when I tried to leave work for the day. During my lunch break on the way into work the dash light and display screen shut off completely while I was driving this happened a second time when I left work on the way to an auto shop. At the auto shop they ran diagnostic on the battery and declared it dead, unable to hold a charge any longer. I then payed 250$ bought a brand new battery and got that installed. Here I am 6 months later and I am having the same issues with the battery. This is a safety issue what am I to do if the battery dies while I'm driving and leaves me stranded in the winter.
CategoryFuel/propulsion System
DateOct 01, 2022
StateNJ
Description
2 incidences where the car accelerated on its own. 1st time pulling into a parking space, slammed on brakes barely got it to stop otherwise I would have gone through a store front. 2nd time same night in heavy traffic going to the george washington bridge crawling in traffic while keeping at least a car length between me and the car in front of me it did it again and I had to pull up on the parking brake and again I hit the brakes as hard as I could otherwise I would have slammed into the back end of a tractor trailer. I have owned this car for about a year and nothing like this has ever happened. Absolutely terrifying to the point where I don't even want to keep the car. Called subaru told them what was happening and they said they never heard of this before but they don't have any appointments with loaner car until october 10th.
CategoryElectrical System
DateSep 29, 2022
StatePA
Description
Entertainment unit defects car battery fast drainage
CategoryElectrical System, Engine, Unknown Or Other
DateSep 27, 2022
StateTX
Description
The battery has drained twice in the time that I have owned this vehicle. Once I was able to recharge the battery by jumpstarting and letting it run. The second time it required a battery replacement. This was approximately 12 months after the first incident. The electrical system also has unpredictable quirks related to the window functions and lighting. I am uncertain to other resulting irregularities that may be occurring under the hood. Currently, my car is being serviced for a radiator fan and motor replacement for the cooling system. The estimate for repair is 47 + tax. This is potentially related to the electrical quirks related to the battery irregularities.
CategoryElectrical System, Wheels
DateSep 25, 2022
StateSC
Description
Battery failed and had to be replaced wheel bearing replacement
CategoryElectrical System, Lane Departure: Blind Spot Detection
DateSep 24, 2022
StateCA
Description
The battery in my 2018 subaru outback has been replaced three times since I purchased it. I am the sole owner. The original battery was replaced within seven months of purchase due to continual battery drainage. The dealership replaced it with the same type of battery and I was not charged. When I went into the dealership expressing concern with the second battery also having to be jump started frequently when the battery was barely two years old, I was told that is the typical life of a battery for the newer electronic vehicles and because the area I live in has excessive heat, that also lowers the battery life. I have had to jump start my vehicle so many times, I stopped taking my vehicle on long trips for fear of being stuck somewhere. In august of 2021, during a cross- states road trip, the battery died mid-trip. I jumped it and had it replaced at my own cost, but not at a dealership. They gave me a 5-year warrenty on the battery. When I took the car into the dealership and had them run diagnostics, they told me that, "yes, there was some kind of power draw, but then it couldn't be duplicated, so we don't know what the problem is. That will be 7. 00." I think subaru makes great products and my dealership has wonderful employees, but there is currently a class action suit going on, and I wanted to support those who are filing. Subaru needs to acknowledge and fix the issue. And reimburse me the 7. 00 plus the 9. 56 for my third battery.
CategoryVisibility/wiper
DateSep 21, 2022
StateMN
Description
I was changing the passenger side wiper blade, and when the wiper was lowered to the windshield, the windshield cracked. The crack is now moving up towards the forward eyesight detection system.
CategoryBack Over Prevention: Warnings, Unknown Or Other, Vehicle Speed Control
DateAug 30, 2022
StateGA
Description
Car jerked back and suddenly accelerated without warning as driver had foot on brake and was slowly pulling into parking spot. Car hit wall of parking garage causing front end damage. Parking collision warning did not sound at any point. Car was going 1-2 mph and was 5 feet from end of parking spot when incident occurred. Sudden acceleration when driver has foot on brake can cause injury to driver, passengers or others in the path of the car. No hazards in parking garage were present that could have caused accident, which was witnessed by driver's work colleague. No police report filed. Incident was reported to subaru, which ran diagnostic and could not replicate issue. No warning messages were present prior to the incident. It appears there are 2 current class action lawsuits filed against subaru reporting similar issues with 2018 outback. I am unsure what component failed to cause this issue; car is available for inspection on request.
CategoryElectrical System
DateAug 27, 2022
StateFL
Description
Battery is dying pre-emptively. Have gone through 2 batteries in one month.
CategoryElectrical System
DateAug 23, 2022
StateOH
Description
Subaru starlink system flickers, selects apps and does all of this without any touching. At times, the backup camera is not working. Having a phone connected does not improve the problem.
CategoryElectrical System
DateAug 18, 2022
StateNC
Description
Persistent battery drain. Car was jumped a week ago because it wouldn't start at all. It has been sluggish to start (turns over a couple times before catching) since and had a major error with the rear hatch today despite starting up. Power rear hatch will alarm as open but then cannot be opened with key fob, button in car, or button on hatch. The rear alarm will ring consistently until car has been running for 10 min/reached 60 mph but restarts again at stop lights. It is currently scheduled to be looked at in 4 days, if it is able to be safely driven to the dealership.
CategoryElectrical System
DateAug 11, 2022
StateCO
Description
I bought this outback new back in june of 2018. I just purchased the 3rd battery for it today 8/11/22. I've noticed that the past 2 batteries have been corroded and barely last 1. 5-2 years. It sounds like this is an issue with many other owners as well where the battery either doesn't fully charge or continues to deplete when the car is off and parked. The battery gets so low and is so corroded that it can't get jumped by remote starters and requires a jump from a started car. The shop I took it to to replace the battery said they couldn't get a read from their battery checker because the terminals had so much acid on them.
CategoryAir Bags
DateAug 09, 2022
StateNE
Description
Severe, head-on impact to driver's side, other car was totaled. Police expected both cars to be totaled, and were surprised that driver's side airbag did not deploy. Driver was not seriously injured, however, she took a hard hit to her head, neck and shoulder. Dealer, independent service center have not inspected the vehicle, nor has problem been reproduced. Airbag has not been inspected by the manufacturer, or insurance rep., police and repair facility only. No warning lamps, etc. Were known to have illuminated. The vehicle and airbag are available for inspection.
CategoryUnknown Or Other
DateAug 02, 2022
StateNY
Description
Gas gauge is not working correctly. This problem was supposedly fixed in a previous recall.
CategoryUnknown Or Other
DateAug 02, 2022
StateNY
Description
Car battery dies if tailgate is opened for several minutes. Had to replace battery in january 2022 and still have issues with the battery.
CategoryElectrical System, Engine
DateJul 30, 2022
StateAZ
Description
Normal vehicle start. While leaving shopping mall parking lot, vehicle suddenly shut down; no electrical, no accelerator, no power steering, no engine. Was able to steer vehicle to safe location out of traffic path. Waited approximately 10 minutes, tried vehicle again, and it started / drove normally. Vehicle inspected afterward by dealer, who found no issues, and returned vehicle with no repairs made. Driver is 86 year old widow, who is terrified of being stranded in an unreliable car.
CategoryElectrical System
DateJul 19, 2022
StateOK
Description
The electrical system in our subaru is draining the battery prematurely, which could cause us to get stranded.
CategoryElectrical System
DateJul 11, 2022
StateNY
Description
The battery loses its charge so that the car will not start if I don't drive the car at least once or twice a week. The battery and electric system of the car was checked july 11, 2022 at the bay ridge subaru dealership in brooklyn, ny and all systems were found to be normal and good, including the battery. The battery is only 1 year old and is under a 30 month warranty. The subaru service technician said that the car needs to be run for 45 minutes twice a week or this problem will keep happening and will lead to the battery needing replacement much sooner than normal. He also suggested I buy a portable battery jumper or a stronger bigger battery for 0-0. So he acknowledged that this model has issues with the battery draining. He said the newer subaru electrical system in subaru outbacks was first tested on this car model and year, and that was the cause of the problem, that they hadn't figured out an efficient electrical system for the newer subaru outbacks by the time they started selling the 2018 subaru outback. The system is available to look at upon request. The problem was confirmed by the subaru dealership service technician. The safety hazard is that I or my family might get stuck somewhere that is remote or dangerous due to weather or temperature with a car that won't start. Or if I need to escape a bad situation quickly and my car won't start. There were no warnings before the battery died. This has happened 3 times in the past two months. Today is july 11, 2022.
CategoryElectrical System
DateJul 08, 2022
StateCA
Description
The car battery will drain completely when the car is not being driven. This has happened to us numerous times while camping leaving us in a remote area with a dead battery and no cell phone service to call for help
CategoryVisibility/wiper
DateJun 28, 2022
StateTN
Description
Message to subaru of america before repair hi there, our 2018 subaru outback 3. 6r was parked in a covered parking garage for the last week. When we entered the vehicle, we noticed the windshield was cracked all the way from the passenger edge to near the rear view mirror. The windshield was not cracked after prior use of the vehicle. No object has struck the windshield during the time it was parked in the garage. There are no marks on the windshield to indicate any impacts. We have requested earl duff subaru to order an oem replacement and will make an appointment with them within two weeks. Vin = [xxx]. We would like to discuss the matter with you before / after the dealer inspection and replacement of windshield. After dealer repair earl duff subaru inspected the windshield and indicated to subaru of america that there was no impact mark. The windshield was replaced at the owner's cost. Subaru of america provided 0 to earl duff subaru on behalf of the owner. This covered approximately 50% of the repair. The owners insurance policy did not cover any of the repair costs. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryService Brakes, Unknown Or Other
DateJun 24, 2022
StateMN
Description
The brake, abs, and traction control (vdc) lights all came on a couple of weeks ago. I brought the vehicle into the subaru dealership and they diagnosed a failed vehicle dynamics control board as the problem. I've requested to receive the old vdc board. That there were brake issues was clearly indicated by the dash lights, so my safety risk was low. There seemed to be no impact to regular brake function and because we weren't driving on any ice/snow/rain slick roads I didn't encounter any issues with not having vdc working. Problem was confirmed by dealer and a replacement board is being requested. They're charging me for it since I'm outside the terrible 36,000 mile warranty that's become standard in our anti-consumer country. The replacement board will only carry a 12 month/12k mile warranty because, again, our federal government is worthless at protecting consumers.
CategoryElectrical System
DateJun 17, 2022
StateTX
Description
Just had to replace the battery for the third time since we bought the car in dec 2017. This last battery was installed in aug 2021 and failed jun 2022. The dealer we take the car for service has not been able to determine why the batteries are failing so often. Fortunately two failed our house but once it failed at a store's parking lot and we had to wait for three hours to get a tow to the dealer. It's always failed parked, never while driving but I'm not sure it can't happen while driving.
CategoryUnknown Or Other, Visibility/wiper
DateJun 16, 2022
StateIL
Description
Windshield chipped with small pebble on highway. Chip was approximately the size of a penny.
CategoryVisibility/wiper
DateJun 16, 2022
StateIL
Description
Windshield sustained 7 in crack and needed to be replaced. No determination on if anything hit the windshield.
CategoryUnknown Or Other
DateJun 13, 2022
StateVA
Description
Driving on residential road, heard a spontaneous pop and did not know what it was. By the end of the drive there was an approximately 2 foot long crack in the center of the windshield behind the rear view mirror. Crack started from top edge of the windshield, nothing had hit it, and proceeded to spread quickly. Due to the crack, the eyesight technology in the car stopped working. This has been settled with the 2015-2016 models that the windshield's were faulty, yet there is nothing for any further models despite the same issues continuing. Absolutely nothing that would have chipped or hurt the windshield prior to the pop and crack occurring had happened.
CategoryFuel/propulsion System, Unknown Or Other
DateJun 06, 2022
StateNY
Description
Gas gauge appears to be out of calibration. Not giving good / accurate readings. It's "50-50".
CategoryBack Over Prevention: Rearview System Braking, Lane Departure: Blind Spot Detection
DateJun 03, 2022
StateGA
Description
Eye sight blind spot warning indicator on each side view mirror does not function intermittently: blind spot warning indicator light does not light up when cars are in blind spot. Eye sight rear cross traffic warning camera does not function intermittently in reverse gear: screen turns black or camera shows cross traffic and sound alert does not sound.
CategoryVisibility/wiper
DateJun 02, 2022
StateNC
Description
Windshield has been replaced 4 times. 7/21/2018, 7/24/2019, 4/8/2022, 06/01/2022 replaced at subaru dealership with subaru glass all four times. Last time the glass broke (5/2022) there was no impact which was confirmed by subaru staff. I went to the car and noticed two cracks which had suddenly appeared and could not be fixed. It is a safety hazard because the glass can't be replaced expediently because car eyesight also needs to be done/scheduled and ordered. 7/21/2018, 7/24/2019, 4/8/2022 windshield replaced on these dates at the subaru dealership -----glass cracks and spreads quickly once a small rock hits the glass while on highway. Impairs clear vision while driving. Safety hazard.
CategoryElectrical System
DateMay 12, 2022
StateCO
Description
The battery continually drains due to some electrical leak in the system (particularly when the rear liftgate is left up and the interior lights are on for several hours), requiring jump starting of the vehicle on several occasions. I have had the battery serviced and checked several times, at my expense, with results being the battery was okay. Eventually, I had the battery replaced by a subaru dealer at my expense.
CategoryElectrical System
DateMay 03, 2022
StateHI
Description
The battery of the vehicle drains frequently, making the car inoperable. The battery has been replaced three times in four years, much more frequently than I would expect in a relatively new vehicle that was purchased new from a dealership. The battery dies without warning and repeated jump starts don't charge it enough to maintain a change to the nexty operation. Each time the battery stops holding a charge the dealership advises me to simply replace it.
CategoryElectrical System
DateApr 28, 2022
StateCA
Description
Over the last two-plus years I have found my 2018 subaru outback's battery dead or so low that it cannot crank the engine. I have had to replace the battery twice in that time, and have had aaa out at least four times to jump start the car without replacing the battery. Today, after sitting in my garage for about 10 days, the battery was so low that it would not crank over the engine. This is a truly unusual experience in my life. I have left cars at home or at the airport for several weeks while traveling, and had no problem starting the cars upon my return. My subaru outback completely drains the battery while parked with the engine off in as little as 7-10 days. It is as if some electrical system or circuit in the car is continuing to use battery power at the same rate as if the engine was running. I am fortunate that I have a 2nd car. If I did not, I would be screwed. Someone needs to look into this, identify the problem, and then require a fix.
CategoryVisibility/wiper
DateApr 25, 2022
StateOH
Description
The windshield got cracked again from almost the same place as last time in 2019. Again, I found out the incident the morning when I just started driving. The crack originates from bottom of the glass without any chips. The very similar thing happened in 2019. I have not driven much since covid. Looks like a manufacturing defect.
CategoryVisibility:windshield
DateApr 21, 2022
StateMN
Description
The contact owns a 2018 subaru outback. The contact stated while approaching her parked vehicle, she noticed that the driver's side windshield was cracked. The contact stated that there was no impact to the windshield to cause the crack to occur. The contact stated that the crack occurred overnight. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.
CategoryEngine
DateApr 12, 2022
StateTN
Description
2018 subaru outback. Consumer writes in regard to engine failure. The consumer stated the vehicle had various safety defect issues including a recall for low fuel programming, low grinding noise and vibration in the brakes, and vibration in the steering wheel. The vehicle also had various electronic issues including glitches with the infotainment system, stereo would freeze, speakers were out of sync and rattled, seat heating temperature too low, and the passenger side power windows did not operate properly.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Warning, Unknown Or Other
DateApr 07, 2022
StateVA
Description
I was backing out of my driveway very slowly as usual. I checked the road both ways several times. A us mail truck evidently traveling at a high rate of speed came up behind me while I was looking in the opposite direction. The automatic braking did not kick in, the warning system didn't work. After the accident the green, yellow, red lines on the camera and the warning beeping stuff-all were not working for several weeks. All of the sudden, they started working. History-4 days after purchasing the vehicle we have had lane departure, driver assist problems. The passenger window does what it wants. The electric controls for the heat/ac go blank, or can't change settings. There seems to be a huge electrical issue. Every time we've taken the car in for service, the dealership just insults me that I can't drive and they can't find any problems. They seem to have an answer for everything yet the problems persist. Efforts to go thru subaru are stalled waiting on their response. They were to look at the black box during time of accident. We are still waiting. We are frustrated. I wish the dealership had taken the car back after we first bought it like we demanded. I'm terrified this car is going to cause an accident.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateApr 06, 2022
StateMO
Description
Battery spontaneously drains, disengaging all safety features with no warning.
CategoryVisibility/wiper
DateMar 31, 2022
StateTN
Description
The windshield cracked while driving at 45mph on a normal street. Nothing hit the windshield, it just popped and cracked. This is the second time this has happened to this vehicle. The previous cracks occurred while it was parked.
CategoryVisibility/wiper
DateMar 27, 2022
StateMO
Description
A crack has developed from the base of the windshield and has grown to about 9 inches so far as it crosses along the windshield. The only thing that has hit the windshield was a small bug as we traveled along the highway. The sound of the bug hitting the windshield was so tiny neither my wife or I could believe that was what caused the crack. This needs to be looked into as it could create a huge problem if the windshield suddenly shatters due to this defect.
CategoryEngine
DateMar 25, 2022
StateTN
Description
While driving our 2018 subaru outback 3. 6 the engine quit about 15 miles into our trip while driving at about 45 mph. It had done this once before where after drifting to a stop and putting it in park it restarted and we finished the trip. This time we drifted to a stop and put it in park and tried to restart the engine. It restarted and immediately quit. We did this several times over a 20 minute time frame. We had it towed to the dealer where it took about 3 hours for them to look at it. It restarted and the fault codes showed it had stalled, but no other problem and no fix to be made. I see this problem in several forums with no fix offered. This is a significant safety issue since braking and steering power are lost.
CategoryVisibility/wiper
DateMar 20, 2022
StateCA
Description
Windshield cracked for no good reason!
CategoryVisibility/wiper
DateMar 20, 2022
StateMO
Description
My husband, son, and I got into our parked 2018 subaru outback and closed our doors. My husband started the car and we immediately heard a loud “pop” and saw a crack spread in several directions from the driver's side edge of the windshield across the driver's line of vision. Upon closer inspection, we were able to see 3 tiny chips in the glass, one of which was incorporated into the crack. As the driver of this vehicle at least 5/7 days a week, these chips in the driver's side windshield were small enough that I had not noticed them before (see pictures). This crack impairs my ability to operate this vehicle safely because it obstructs my line of vision. Had we been driving when it happened, the cracking may have caused an accident. I am also concerned that the windshield is not appropriately tempered to provide adequate protection and structural integrity in the event of a collision. This is the third spontaneously cracked windshield I have experienced with this vehicle since I purchased it brand new in nov 2017. The first cracked windshield occurred within months of my purchasing the vehicle. The dealership where I purchased it replaced the windshield with no cost to me at that time. I was given the impression that the original windshield was faulty and the replacement would not be, though no fault was admitted by subaru. The second incident occurred about one year ago, a little over 3 years after we purchased the outback. This being the third windshield to spontaneously crack, I would like to try replacing it with an after market windshield. However, I have been informed by both the subaru dealership and the local windshield replacement business that has worked closely with my dealership the two previous times I needed replacement, that an after market windshield can not be calibrated for my vehicle's eyesight system. If I use an after market windshield, I will have to forgo the added safety features provided by the eyesight system.
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Automatic Emergency Braking, Vehicle Speed Control
DateMar 13, 2022
StateNY
Description
The vehicle, a 2018 subaru outback limited 3. 6r, was being pulled into the garage at the owner's home. With brakes applied, and while putting vehicle into park, the vehicle suddenly accelerated forward making contact with a suspended shelf attached to the back wall of the garage. The force of the vehicle was such that the shelf and back wall of the garage were completely separated from the home in one piece and pushed approximately 10 yards away from the home before the shelf broke away from the wall upon impact with the ground, perpendicular to the back of the house. The vehicle then traveled down two hills in the back yard, across a water saturated easement, over a concrete drainage culvert and came to rest at the base of an incline in an adjacent yard approximately 150 ft from the garage. Air bags did not deploy and the owner suffered minor contusions causing pain and stiffness, but no significant injuries are noted as of this report. The vehicle was totaled and significant damage was caused to the residence. No collision warnings were displayed prior to collision and emergency braking did not apply upon acceleration. This was the first incidence of sudden acceleration experienced by the owner so this issue has never been checked out by a service technician and will not be repaired. The vehicle had less than 8000 miles on the odometer. The vehicle is currently located in a repair lot and the owner's insurance company has been requested to hold the vehicle for inspection prior to disposal. The cause of the sudden acceleration is unknown, but the owner is confident that the brakes were being applied at the time of occurrence, and that they remained cognizant throughout the incident as they were unable to stop the forward progression of the vehicle until it came to rest on the muddy incline.
CategoryElectrical System, Engine, Unknown Or Other
DateMar 10, 2022
StateCA
Description
The batteries cannot seem to hold a charge. We have called aaa several times, but the recharging doesn't last, and they say this is a problem with the outback. In addition, the subaru dealer has replaced the battery twice. It just failed again. This most recent battery fail stranded my 70 year old husband in another city. I have contacted the dealer again asking for service. There is no warning whatsoever that the battery has drained. This is not a safe situation. The date below is the most recent incident of a drained battery.
CategoryVisibility/wiper
DateMar 10, 2022
StateVA
Description
My windshield has cracked twice already. Both times a fine line started at the bottom of the windshield during the cold weather in march 2020 and march 2022. The incident was dismissed by the local subaru dealer in 2020 claiming the cracked was caused due to something hitting it. I took it to my insurance for repair. I hae not replaced the windshield foe the 2022 incident. I strongly believe that both incident have been caused due to manufacturing defect.
CategoryElectrical System
DateMar 08, 2022
StateCA
Description
Electrical issues affected the battery becoming completely drained, unable to unlock doors, or start the car. This issue has become stressful and worrisome as I have a child and pets. I always have my baby with me and am anxious that I can't unlock the doors. I have taken the car to the manufacturer (dealership) for service three times. They've been able to identify the issue, however, the problem has reoccurred (now the third time). Warning panels would suddenly light up with different messages and the car computer did not retain the information in the last two incidents, however, recorded the information in the latest incident. The first time this happened was in december of 2021 (approximately 50,000 miles).
CategoryElectrical System
DateMar 03, 2022
StateCA
Description
During a photography trip of may 2021, in a very remote area, the outback's rear gate was kept opened for my dog for a few hours. When it was time to leave, the battery wouldn't start. Luckily, I had a battery charger. There was nobody present to help in this area and no mobile phone service available. Later in the day, the battery died again, under the same circumstance. We were fortunate to have extra food, water, and blankets if needed to survive the night. I thought maybe the battery was old. I replaced the battery on may 24, 2021 with an optima 25 battery. This is a better battery than what subaru installs. This february 2022, we went camping in a remote area of death valley with no available services. The fairly new car battery wouldn't start. I used my emergency starter again. This time the rear door and side doors had been opened constantly due to camping activity. It was not possible to disable the lights so as not to drain the battery.
CategoryVisibility/wiper
DateMar 03, 2022
StateCO
Description
Windshield has a long crack in it that begins under the passenger side windshield wiper. There are no signs of impact whatsoever. First noticed the crack in early january of 2022. Initially, it was a small crack, however, within hours it grew to the driver side. I noticed the initial crack when I was parking and the crack grew without me moving my vehicle or driving it.
CategoryVisibility/wiper
DateFeb 19, 2022
StateNJ
Description
This is the second windshield on my 2018 subaru outback that has cracked near the a-pillar without any evidence of being caused by an impact.
CategoryVisibility/wiper
DateFeb 16, 2022
StateOH
Description
Windshield washer barely works, only one of the three nozzles will spray fluid. Pump sounds like it's working and fluid is full. For sure a safety issue in winter months.
CategoryElectrical System
DateFeb 15, 2022
StateLA
Description
Bought the vehicle used from carmax on 2/14/22, drove 25 miles home and parked in driveway. Next morning battery was dead, put a trickle charger on the battery and the charger detected only 4 volts and would not charge vehicle.
CategoryElectrical System
DateFeb 05, 2022
StateIL
Description
Battery keeps dying in cold weather. I've charged it 3 times in the past 2 weeks fully and double check to make sure no lights are on when I leave the vehicle. The next time I drive again it's dead
CategoryUnknown Or Other
DateJan 26, 2022
StateMI
Description
My windshield was cracked unreasonably with minor contact through routine snow removal with a snow brush. With routine wiping of the snow off of my windshield, the snow brush made minor contact with the windshield, and the bottom of the windshield cracked. The resulting crack is approximately 2-3 feet long at the bottom of the windshield. The crack partially impedes vision and may impair the functioning of the eyesight safety system in the car. After online research, it appears that this is a problem present in the windshields of most subaru 2017-2020 models. The contact was very minor as would be expected in any daily snow removal, and if this level of contact causes this level of damage to these windshields, that could cause many safety and visibility issues if a stray pebble were to strike the windshield of a moving vehicle.
CategoryEngine, Unknown Or Other
DateJan 25, 2022
StateOK
Description
While beginning a left turn with arrow, the motor died and the vehicle stopped. I put the transmission in neutral and attempted to restart without sucsess. I then placed the transmission in park in the driving lane with moving traffic, attempted to restart,this attempt was sucessfull. Iproceeded home without further trouble. The next day I looked on line and read of the fuel pump issue. The symptoms seemed the same as I had experienced. I then inquired at the subaru dealership and gave them my vin # and they informed me that our vehicle was not part of the recall. Please help
CategoryUnknown Or Other, Vehicle Speed Control
DateJan 21, 2022
StatePA
Description
When I was idling in park, the car spontaneously accelerated at full throttle. Another incident occurred while braking the car started accelerating at full throttle, even though I was sitting still at a drive through. - it would not stop without turning off the ignition.
CategoryUnknown Or Other
DateJan 13, 2022
StateCA
Description
Cracked windshield for no reason. Saw a current lawsuit that I wanted to add to my claim. Crack is at the bottom of the windshield
CategoryVisibility/wiper
DateJan 06, 2022
StateTX
Description
Windshield has cracked twice with no dings. The crack starts at the top and goes down and then horizontal. The car only has 18,500 miles on it. There is currently a class action law suit against subaru on this subject. Subaru requires a special type of glass because of the cameras that look thru the windshield. It is very expensive to replace.
CategoryUnknown Or Other, Visibility/wiper
DateJan 04, 2022
StateGA
Description
We have had 4 windshields on this vehicle and now the current one that was just replaced last october ( 3 months ago) just broke too. If we have this replaced it will be the 5th windshield in 4 years. It is unsafe because visibility is reduced. This is a common problem with subarus, as evidenced by the many online discussions regarding the faulty windshields. Subaru did lose a lawsuit for 2015-2016 windshields but the newer models have not been included as yet.
CategoryElectrical System
DateJan 03, 2022
StateMN
Description
Battery continues to die. We have had our vehicle for a year and had to get to replace our battery 3 times including today! Multiple jumpstarts. Even had it die from leaving out trunk open once. How does that make sense?
CategoryElectrical System
DateJan 03, 2022
StateCA
Description
I parked in my garage for 2 weeks, and I couldn't start my car again. I had to jumpstart it. This is the third time it happened. The battery checked out fine. I drove around and now able to start again.
CategoryElectrical System
DateDec 31, 2021
StateWA
Description
Battery continues to drain prematurely. It's been an issue since the very beginning of out ownership in june 2018. We replaced the battery after it would not hold a charge for more than two days. The replacement battery still wouldn't last for more than a day or two. Now in the cold weather it won't even last a day. Two days ago, I went in the grocery store for about 45 minutes and the battery was dead. I can't go anywhere without my portable jump starter.
CategoryVisibility/wiper
DateDec 30, 2021
StateMS
Description
The windshield has had 3 different pressure cracks (there's never been any evidence of a chip or impact) and the cracks have all appeared spontaneously. The cracks spread quickly and end up having to be replaced. The first crack was in may 2018, the second was in march 2020, and the 3rd (most recent) happened december 30, 2021.
CategoryElectrical System
DateDec 27, 2021
StateTX
Description
Battery loses charge overnight for no reason. New battery placed in vehicle and same issue still present.
CategoryVisibility/wiper
DateDec 23, 2021
StateCA
Description
My husband and I were driving on the freeway at 10:05 am on 12/23/21. Suddenly we heard a slight noise that emanated from the windshield. I 13 1/2 inch crack appeared on the passenger side windshield. Upon closer inspection there is a minute ding mark near the bottom of the windshield that may have been caused by a very small pebble, causing the windshiedl to crack upon impact. The vehicle is available for inspection. Safety concerns are visibility of the road, other vehicles, and possible eyesight system failure that is embedded in the windshield. I am reporting this prior to any inspection. I will now call the insurance and the manufacturer for repair. There was no warning system of any kind.
CategoryStructure:body
DateDec 22, 2021
StateTX
Description
Rock hit windshield and cracked windshield, from a small rock cracking the windshield and leaving this much damage if it was a bigger one it could have gone through and hurt us. This will be the second time I'll have to repair the windshield.
CategoryAir Bags
DateDec 12, 2021
StateMI
Description
I was rear-ended on august 30 in this vehicle while at a traffic stop by a truck traveling 65+mph. Upon impact, I was pushed into the vehicle in front of me at a high rate of speed. Despite being hit from behind and pushed into the vehicle ahead of me no airbags deployed in the vehicle. As a result, my head struck the steering wheel knocking me unconscious, and has resulted in a traumatic brain injury, labyrinthine concussion, whiplash, and damage to my vision and hearing. The vehicle was totaled out by my insurance company and the vehicle was sold to copart and I don't believe anyone has investigated it even though all parties have been made aware of it. Prior to the accident there were no warning lights and all vehicle safety systems appeared to be in working order.
CategoryElectrical System
DateDec 06, 2021
StateIN
Description
Battery is draining over time. Vehicle is now on 3rd battery in 3 years! Dealer replaced original battery during 2nd year and claimed it under warranty. Now that battery has failed and a different brand of battery has been installed (dec 2021). Unknown cause of battery drain.
CategoryElectrical System
DateDec 02, 2021
StateAR
Description
We have a 2018 subaru outback with 87,000. As of yesterday our car is now on its third battery. The original battery lasted about a two years, then we purchased one from autozone, that battery only lasted 15 months. There is obviously an issue with the electrical system on these cars causing the battery to have a shortened life span. With so many electronics in the car it seems the battery may be to small, it is only a 25 series battery. It could possibly be there are issues with the electrical system cause constant drain. We do know that the car showed no real signs of battery failure before the battery is dead. No slow starting, dim headlights, etc. Both batteries were working well, until all of a sudden they did not. I have read online where this seems to be a real problem with these cars from 2016 to 2019 and possibly the 2020 models.
CategoryCarry Handle, Shell, Base
DateNov 27, 2021
StateNM
Description
I was in an accident 11/26 and would need to replace my care seat
CategoryElectrical System
DateNov 22, 2021
StateVA
Description
Battery will not hold charge
CategoryUnknown Or Other
DateNov 22, 2021
StateNY
Description
Battery kept dieing the first time car was only 2 weeks oldit died at least 10 times since also if tailgate is left open car battery is dead after 5 minutes
CategoryElectrical System, Unknown Or Other
DateNov 19, 2021
StateOR
Description
A week ago, drove 5 miles to get a hamburger. While the car was parked I listened to the radio. When my husband returned with our food 8 minutes later, the car would not start. The battery was dead. This happened again today (11/19/21) when we drove 4 miles and parked. I left the key in the ignition for barely 3 minutes before removing it, but the battery was dead when I tried to start it again a few minutes later. Both instances we used a portable battery charger after having the same problem happen during the summer. Today my husband took the car in to have the battery checked, but it is within normal range (12. 2 volts). Aside from the battery problem, the oil lamp also comes on a lot…after getting a complete oil changed which should last us 6k miles or so, the oil warning light comes on after 1,500 or 2k miles, forcing us to add a quart of oil which we always have in the car now.
CategoryVisibility:windshield
DateNov 19, 2021
StateAL
Description
The contact owns a 2018 subaru outback. The contact stated while approaching her parked vehicle, she noticed a crack on the middle of the passenger's side windshield. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 85,000.
CategoryVisibility:windshield
DateNov 16, 2021
StateAZ
Description
The contact owns a 2018 subaru outback. The contact stated that the vehicle was parked overnight and as he sat in the vehicle the next morning, he noticed a foot-long crack starting from the top of the windshield going down on the driver's side. The contact looked around but could not determine the cause of the failure. The vehicle was taken to the dealer who inspected the vehicle and advised the contact that he would be responsible for the cost of the repair because the warranty only covered minor cracks. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 32,000.
CategoryElectrical System
DateNov 15, 2021
StateVA
Description
I experienced premature draining of my car battery. I purchased the car in march 2021. It had approximately 19k miles and was in excellent/showroom condition. This is my first car with gps and other advanced driving assistance safety features and collision avoidance systems. I'm still trying to understand all of these but some seem to have a mind of their own. I discovered the car's battery dead on the morning of 11/14/21. There was no warning that there might be a low battery problem and the car worked fine the previous day. I researched on-line about why this would suddenly happen and came across the class-action lawsuit filed in april 2020 regarding these problems with subaru outback and ascend models. I will also be contacting the legal team involved with the lawsuit, mckenzie lake lawyers, to verify if I need to take any steps prior to having my car fixed. Because subaru of america and its dealerships deny there is a fundamental problem with premature battery draining, there is no verifiable source on how to repair the car, outside of simply replacing the battery, or how to reset the associated memory features. I have no idea of what electronic and safety features will or will not be operating properly once I replace the battery. I'm also very hesitant to take the car on a long trip over the thanksgiving day week.
CategoryElectrical System
DateNov 12, 2021
StateCA
Description
I own a 2018 subaru outback 3. 6r limited. In the last 18 months the battery has died three times while the car is parked. On the second occasion the battery condition was poor and I had to replace it. The third time occurred yesterday. Each time I have had to call for roadside assistance and wait, unable to start/use the car unti the help arrived. I have never had a similar problem with any previous car I have owned.
CategoryVisibility:windshield
DateNov 04, 2021
StateNH
Description
The contact owns a 2018 subaru outback. The contact noticed that the windshield was cracked from the bottom of the passenger's side going upward. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 18,130.
CategoryElectrical System
DateNov 02, 2021
StateCA
Description
My new replaced battery just died again. The first one lasted 27 months and after subaru replaced a new one, it died after 15 months. I did report on the first one too.
CategoryFuel System, Gasoline
DateNov 02, 2021
StateOK
Description
The contact owns a 2018 subaru outback. The contact stated that while driving at undisclosed speeds, the vehicle stalled intermittently. The vehicle was taken to the local dealer as well as hudiburg subaru (210 e interstate 240 service rd, oklahoma city, ok 73149) on several occasions. However, both dealers could not duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to nhtsa campaign number: 21v587000 (fuel system, gasoline). The failure mileage was approximately 65,000.
CategoryElectrical System
DateOct 29, 2021
StateWV
Description
Battery died for no apparent reason. This left me stranded after dark in baltimore city. I was able to get a jump start to get home but the car would not start even after the battery was placed on a charger. There are numerous internet news items describing similar stories. I contacted the dealer who refused to assist and therefore replaced the battery myself. There was no warning that this would happen.
CategoryVisibility/wiper
DateOct 27, 2021
StateMT
Description
Windshields crack for no reason. We are on the fourth windshield. One was a stone hit. So while weak, that is not the main issue. But we then had the windshield suddenly crack from no contact driving slowly through a cemetery. We replaced that windshield at subaru then again the next day it cracked. Again, nothing hit it and the speed was slow. Not cemetery slow. But about 40 miles an hour. This is a real problem!
CategoryElectrical System
DateOct 01, 2021
StateCT
Description
Battery intermittently goes dead without warning. When the car is off at times one can hear what sounds like an electric motor running. One time the tail gate was found up and the battery was dead. No one can remember leaving the gate up.
CategoryElectrical System
DateOct 01, 2021
StateCT
Description
Battery intermittently drains and goes completely dead. At times I have heard what sounds to be an electric motor running at night when the car is off in the garage without the key in the ignition. The dealer has changed the battery but that did not fix the problem.
CategoryEngine
DateSep 21, 2021
StateCO
Description
I had pulled into our garage and had come to a stop. With my foot on the brake, I was reaching for the ignition button to turn the car off when the car suddenly accelerated forward and struck our large metal tool box, pushing it through the rear wall of the garage. The vehicle has not been inspected by anyone. No warning lamps or messages appeared.
CategoryVisibility:windshield
DateSep 21, 2021
StateCA
Description
The contact owns a 2018 subaru outback. The contact stated that after parking the vehicle, the next morning a large s-shaped crack was present in the middle of the front windshield. The contact indicated that the crack was not present after parking the night before and no object had contacted the windshield to cause the failure. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact stated that the failure had previously occurred and was repaired. The failure mileage was 29,000.
CategoryVisibility:windshield
DateSep 20, 2021
StateMA
Description
The contact owns a 2018 subaru outback. The contact stated while driving 35 mph, the windshield cracked without impact. The vehicle was not taken to the dealer nor independent mechanic to be diagnosed or repaired. The contact researched the failure online and found a class action lawsuit that stated a complaint had to be filed with nhtsa. The contact felt unsafe driving the vehicle and feared that the windshield might shatter while driving. The manufacturer had not been notified of the failure. The failure mileage was 10,100.
CategoryElectrical System
DateSep 19, 2021
StateID
Description
On multiple occasions,, the battery has gone completely dead after the car was parked for as little as three weeks in a heated garage. Subaru replaced the original battery with one having a larger capacity but even that went dead after not being driven for three weeks. In addition, after the battery is recharged, the front passenger window cannot be rolled down using the driver side window control (the passenger window must be rolled down using the passenger side control before the driver side control will work). Subaru is aware of the battery drain problem because the dealership recommended the purchase of an auxiliary battery to carry in the car in case of a dead battery.
CategoryElectrical System
DateSep 16, 2021
StateOR
Description
Rear view camera freezes up. When in reverse it stays frozen. Rendering the rear safety camera inoperative. Definitely a safety issue. Has been to dealer multiple times to repair this problem. And it still is happening.
CategoryForward Collision Avoidance: Warnings, Unknown Or Other, Visibility/wiper
DateSep 12, 2021
StateTX
Description
The windshield on my subaru developed a crack across the length of windshield after a minor rock impact. A few weeks later a second crack developed randomly. The new crack crosses infront of the eyesight system. I am concerned the cracks interfere with the vehicles eye sight system. I believe the windshield is defective and creates safety hazard as the cracks blocks visibility and also affect the eyesight system. I contacted subaru and the dealer advised the defect was not covered under my warranty and would cost more than 00 to repair.
CategoryVisibility/wiper
DateSep 08, 2021
StateTX
Description
Windshield cracked when flicking my finger to kill a mosquito that for in the car. This was the replacement windshield which was installed only 6 months ago!
CategoryVisibility:windshield
DateSep 07, 2021
StateCA
Description
The contact owns a 2018 subaru outback. The contact stated while driving 65 mph, she noticed there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The contact stated that the eyesight system of the vehicle later failed when it did not alert the contact that there was another vehicle behind while the contact was reversing out of a parking space. The contact's vehicle was scratched on the rear driver side bumper. The dealer was made aware of the failure and confirmed that the eyesight system would fail if the windshield was damaged. An upcoming appointment was scheduled for the repair. The manufacturer was not made aware of the failure. The failure mileage was 52,390.
CategoryVisibility:windshield
DateAug 31, 2021
StatePA
Description
The contact owns a 2018 subaru outback. The contact stated that since purchasing the vehicle, the windshield had to be replaced five times. The contact stated that each failure had occurred either without incident or upon a minor object hitting the windshield. Each time prior to the latest failure, the contact had an independent mechanic replace and recalibrate the windshield as well as apply all windshield safety features to the new windshield. The dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The vin was not available.
CategoryElectrical System
DateAug 29, 2021
StateCA
Description
The battery dies within a year of being installed, this has left me stranded waiting for help on multiple occasions as well as made me late for work. I have had the battery replaced 2 times within 3 years of ownership.
CategoryVisibility/wiper
DateAug 28, 2021
StateVA
Description
Our 2018 subaru outback windshield has now cracked for the third time in the exact same spot - the bottom left hand corner of the windshield: october 8, 2019, august 11, 2020 and again august 27, 2021. The first two times, a loud pop was heard and then the crack appeared on the bottom left side of the windshield. The third time, I didn't even know it cracked until I got home. No pop or any other noise was heard. The second time in 2020, I contacted subaru customer service to report this issue, and I was told the cracked window was not a matter of warranty and I would need to have someone at a subaru dealership inspect the windshield before having it repaired. I am attaching pictures of the cracked windshields from each time the windshield has cracked (3 separate times).
CategoryStructure:body
DateAug 25, 2021
StateTX
Description
The front windshield (driver's side) cracked out of nowhere. Now there's a large crack that runs from the driver's side through the middle of the windshield. There were no visible chips on the front windshield prior to the incident.
CategoryUnknown Or Other
DateAug 24, 2021
StateGA
Description
Went into my office yesterday morning and came out on my break to a cracked windshield. It was a perfect crack that seems to have started right at the edge of the glass extending to the middle of the windshield with no point of impact noted. As per subaru it's not covered under our gold warranty plan even when we explained the glass seems to have just cracked on its own. After research it's seems to be an issue with subaru that they do not want to handle and with my insurance deductible being 0 I will have to cover the whole windshield for 1. At this point I will just leave eyesight off because it's around another 0 to recalibrate that. ** accidentally uploaded a picture of an email and was unable to delete it.
CategoryVisibility:windshield
DateAug 24, 2021
StateGA
Description
The contact owns a 2018 subaru outback. The contact mentioned that his wife was out at the store and went into the store; after exiting the store the contact noticed that the front windshield was cracked from the passenger's side straight across the middle to the driver side. The contact looked around to see if an object had struck the windshield however, no object was found. The windshield was not inspected or repaired. The dealer was contacted however, informed the contact that there was no recall under the vin. The manufacturer was not notified of the failure. The failure mileage was approximately 35,800
CategoryVisibility/wiper
DateAug 23, 2021
StatePA
Description
I was driving when suddenly the windshield cracked. It cracked in a y shape. I took it to the subaru dealer and was told that was due to a stone chip. When he is saying is a stone chip is where the the glass split into the y shape. They said that they will not cover under warranty.
CategoryElectrical System, Unknown Or Other
DateAug 22, 2021
StateNJ
Description
Repeated battery failures. Two battery replacements and battery still is not holding a charge. First battery replacement at 17,120 miles - 5/30/2020 second battery replacement on 21,300 miles - 2/20/2021 latest, battery died on 8/22/2021 with about 24,000 miles. Had to be jumped.
CategoryVisibility:windshield
DateAug 19, 2021
StateCA
Description
The contact owns a 2018 subaru outback. The contact stated that the vehicle was parked, when he noticed there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 35,822.
CategoryElectrical System
DateAug 12, 2021
StateIL
Description
On 2 occasions my battery went dead for no apparent reason . I brought it in to the dealership. The dealership suggested that I leave it for a complete diagnostic evaluation. They came back saying nothing was wrong. Someone sent me an article about a man who is suing subaru for the exact problem I had.
CategoryFuel/propulsion System
DateAug 08, 2021
StateFL
Description
The fuel tank evap system has stopped working and is not venting the fuel tank properly. When I take the gas cap off there is a lot of pressure released. Filling the tank is slow (0. 5 gallon per pump click) and leads to some (very small amounts) fuel spilling from the fill hole. Also, the check engine light/code for this disables the cruise control (traction control I assume) and possibly the abs. (the first time the check engine light came on, the abs and brake light also came on.)
CategoryElectrical System
DateAug 06, 2021
StateCA
Description
After filling the vehicle with gas, the vehicle was able to start but with only enough power to drive at 15-20 miles per hour. I drove directly to the subaru dealer (at 15 miles per hour) where they diagnosed a "bad cell" in the battery. They sold me and installed a replacement battery which resolved the problem. The vehicle was 2 years old with 42,581 miles on it at the time. There were no warnings prior to this incident and the vehicle and faulty battery were not inspected by anyone other than the mechanics at the dealership.
CategoryVisibility/wiper
DateAug 06, 2021
StateCA
Description
Cracked windshield due to no impact. This is third windshield in 3 years. Known problem. Distracted visibility. Will take to dealer for repair.
CategoryElectrical System, Service Brakes, Steering
DateAug 05, 2021
StatePA
Description
Sunday,august 1, 2021, at 9:05am, I backed out of my garage and when I attempted to turn my car, the steering locked, the car was drifting backwards and I had no brakes. As a result the car kept drifting backwards , off the driveway into the woods, hitting a tree. Once stopped, I was able to start the car and drive it out of the woods. The entire driver's side was sideswiped and mirror torn off. I was not injured, but could have been. I called insurance that day. On monday, we contacted the subaru dealership. The local police were notified and documented the report. The insurance adjuster determined the car unsafe to drive and it was towed to the dealership august 4, 2021. There was no warning or indicated problem prior to the incident.
CategoryElectrical System
DateAug 05, 2021
StateMA
Description
Battery drained and died for no reason within 2 weeks of purchase.
CategoryVisibility:windshield
DateAug 04, 2021
StateMT
Description
The contact owns a 2018 subaru outback. The contact stated that there was a popping sound coming from the front windshield. The contact stated that one morning it was discovered that the front windshield had several cracks that had extended across the windshield from the top to the bottom of the windshield. The cause of the cracks was not determined. The contact stated that no object impacted the windshield to cause the cracks. The local dealer and manufacturer were not notified of the failure. The failure mileage was 50,000.
CategoryElectrical System
DateAug 02, 2021
StateIL
Description
Battery is not keeping charge, unable to start vehicle even after daily driving. With an infant, we need something more reliable, being stranded is not an option. Vehicle has not been inspected, upon further review this is a constant problem with lawsuits requesting for a resolution against subaru. Battery indicator light would turn on and lights would flash when able.
CategoryFuel/propulsion System
DateAug 01, 2021
StateOH
Description
Fuel injector fuel delivery line rupture and leaking. Left on vacation in this 2018 subaru outback 3. 6r touring on 07/23/2021, noticed the strong smell of gasoline when stopped, less so when interstate driving, with the fuel gauge declining more rapidly than it should. Stopped by wheeling volkswagen/subaru dealership just before their daily closing. They inspected and found the above ruptured fuel line, leaking onto the pavement under the engine compartment. They determined it was unsafe to drive, but did not have a replacement part. They found there were less than 10 of these fuel injector fuel delivery lines available in the whole u. S. Had to leave the vehicle with them, and the repair was completed 4 day later. The faulty component was observed by the service department personel, and by myself. I have no photos to submit, but have the repair invoice covered under subaru's drive train warranty. This component failure could have easily resulted in a vehicle fire or explosion, and I feel very fortunate that did not happen! This fuel line is flexible rubber, not metal, and I think is made of faulty materials. I have never heard of such a failure personally. There were no warning lamps, messages or symptoms, other than the strong smell of gasoline.
CategoryElectrical System
DateJul 27, 2021
StateMT
Description
Battery randomly discharges to zero voltage. Passenger window randomly cannot be operated from drivers side. Sometime it can, sometimes not.
CategoryElectrical System
DateJul 19, 2021
StateMA
Description
Battery corroded excessively so much so that when it was able to be removed the connector for the battery broke. Battery was replaced and the passenger window can't be operated from driver side, one touch driver window no longer works either.
CategoryElectrical System
DateJul 14, 2021
StateNY
Description
Oem battery failed at ~17,800 miles.
CategoryElectrical System, Engine, Fuel/propulsion System
DateJul 13, 2021
StatePA
Description
To: subaru motors consumer reports nhtsa I, richard mcnitt, am the very unhappy owner of a 2018 subaru outback (4 cylinder “touring” model with 33,900 miles), vin 4s4 bsatct j3362742. Primarily on the basis of “glowing” consumer reports reviews I chose this model…. Sad to say this was an unfortunate choice. I list some of the troubles endured: • shortly after delivery the “radio-gps” failed, replacement was in short supply(!), did without several weeks and the re-installation had a glitch. •we were informed that the radio would always “come on” when the car was started, my wife finds this very annoying, •we find the road noise to be excessive, especially at around 25 mph, •we were left sitting twice with a “dead” battery, once at the end of a two hour trip when the radio was on after for less than 15 minutes. ••but the worst situation was this….. My daughter, granddaughter, and I were 500 miles into a 600 hundred mile trip to a north carolina beach when we exited the interstate at laurenburg nc at about 3pm on a very hot day. At the first intersection stop sign when the accelerator was pushed at first nothing happened…that is the car did not accelerate, then abruptly the car lurched forward. Alarmed we drove it around a large parking parking lot, stopping, then trying to start again.. We found the hesitating, then lurching forward to continue, so we changed drivers with the same result. As it was now late on a saturday afternoon in this small town with no local garages open, we had the car “roll-backed” to the nearest subaru dealer in fayetteville, nc and as there were no local car rentals available, we had a family member drive 108 miles (each way) to get us and take us to the beach. The fayetteville subaru dealer called on monday morning and said “they could find nothing wrong”, and to pick up the car (another 100+ miles each way). Needless to say, I was very nervous the whole way home from the beach .. But the trip was without incident.
CategoryUnknown Or Other, Visibility/wiper
DateJul 13, 2021
StateVA
Description
The vehicle was parked with no one driving at the time and the windshield developed a crack in the glass for no apparent reason "while parked". There was no road hazard or reason for the crack to occur and the vehicle was not even in motion, and I could not understand why it happened, until I began reading the incidents online about multiple other owners experiencing the same issue. I replaced the windshield almost immediately to avoid further cracking and issues with visibility and having to look past the crack. Cost 3. 40 to replace.
CategoryAir Bags
DateJul 07, 2021
StateCA
Description
The contact owns a 2018 subaru outback. The contact stated that while driving approximately 75 mph, a semi-truck crashed into the vehicle causing severe front-end damage but no airbags were deployed. No injuries were reported and no police report was taken. The vehicle was no longer drivable and was towed to the home. The cause of the failure was not determined. The insurance company was currently reviewing the vehicle to determine if it is a total loss. The manufacturer and local dealer were not notified of the failure. The failure mileage was 13,000.
CategoryVisibility/wiper
DateJul 07, 2021
StateCA
Description
Stopped at a stoplight when a crack started in the bottom corner of the windshield and by the afternoon it had gone almost completely across the windshield.
CategoryVisibility/wiper
DateJul 07, 2021
StateWA
Description
I was driving straight on a divided highway and heard a loud pop. I didn't see anything at first, but as I continued to drive, a crack appeared at the bottom, driver-side of the windshield. The crack continued to grow and has now extended more than halfway across the windshield, obstructing my vision while driving. I have not taken the vehicle to be inspected by a dealer or insurance agent yet since it was a holiday weekend.
CategoryVisibility:windshield
DateJul 06, 2021
StateCA
Description
The contact owns a 2018 subaru outback. The contact stated while driving at 70 mph, a rock struck the front windshield. The contact stated at the time there was no cracks on the front windshield. The next day upon entering the vehicle, he noticed a crack going along the passenger's side of the front windshield. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that they would call the contact back once an assessment was made. The failure mileage was approximately 25,182.
CategoryVisibility/wiper
DateJul 04, 2021
StateCO
Description
On july 4, 2021, about 9:45am, near greeley, co, our windshield cracked for no apparent reason. The temperature was about 80 degrees on a clear day. The crack on the passenger side is about 18 inches long and goes the the edge of the windshield.
CategoryUnknown Or Other
DateJul 01, 2021
StateMT
Description
Windshield has a giant crack from an unknown source.
CategorySeat Belts
DateJun 30, 2021
StateIL
Description
The passenger seat belt is not staying buckled in, it take about 3 tries before it clicks.
CategoryVisibility/wiper
DateJun 25, 2021
StateVA
Description
2018 subaru outback parked in driveway. I went to get in car and windshield was cracked starting at the top of the driver's side for 10 inches. I could not continue to drive the car safely for fear that the integrity of the windshield was compromised. I called the insurance company and was told to take it to safelite to replace the windshield and have the eyesight warning system recalibrated. This is the third time a windshield has been replaced on this car due to a crack. There were no warning lamps, messages or other symptoms prior to the windshield cracking!
CategoryElectrical System, Engine, Unknown Or Other
DateJun 19, 2021
StateTX
Description
The battery completely dies after at-least 3 days of not driving the vehicle. Within a few weeks of driving the car off the lot in 2017 (new from the dealership), the car would not start after not being driven over the weekend. I had the car jump started. It happened again the next week after a long weekend of not driving the vehicle. I had it jump started the drove it to the dealership. I was told there was nothing wrong with the vehicle or the batter. It happened again the next weekend and I had to get it jump started again. Since then I have not left the car un-driven for more than a couple of days. On june 18, I took the car for an oil change and was told I needed a new battery. I replaced the car battery that same day. Hooked everything up and the car started just fine. I check all interior lights and headlights to make sure they were all off. The next day, I go to start the car and my battery is completely drained. There is an issue with the car where it is draining the battery. I don't know if replacing the battery caused some kind of software reset, but now I'm having issues with a full brand new battery being drained overnight.
CategoryVisibility/wiper
DateJun 11, 2021
StateCA
Description
My 2018 subaru outback was purchased at the end of 2017. In march of 2019 my windshield had two cracks emanating from the car frame on the left and right sides. The subaru dealership quickly realized this was not caused by road debris and kindly replaced the windshield. In april of the same year, just a month later, another crack appeared on the windshield again emanating from the frame this time only from the left side straight across the driver's view. Subaru graciously replaced the window again calling it a courtesy at no cost to us though they proclaimed it to be from road debris. My third incident happened in december of 2019 emanating from the middle of the frame then gradually extending out towards the driver's side of the windshield. Subaru again claimed this was road debris but agreed to pay my deductible. So now I have approached my 4th incident on may 16, 2021. Again the crack started from the car frame in the middle of the windshield, same as in december, and has extended once more across the windshield in front of the driver's side creating a visibility issue for the driver. This time subaru will not even acknowledge causality and is denying any issue regarding the design of the car. They are advising I contact my insurance company to have it repaired. Yes subaru has been generous in the past but does not recognize that there must be an issue with this 2018 subaru outback model that causes such damage to the windshield - cracks that emanate from the frame and gradually extend along the horizontal plane of the windshield causing visibility issues for the driver. For subaru to contend that all these incidents are caused by road debris would have me believe they think I live in or close to a rock quarry which I guarantee is not even remotely true. My daily commute is only 2 miles through a suburban neighborhood with an occasional road trip. This may be a great car but to have to deal with this every year is a long stretch for my patience and safety.
CategoryElectrical System
DateJun 09, 2021
StateCA
Description
Battery keeps failing and needing jump start. Liftgate has failed and makes continuous loud beeping while driving. Liftgate seems to drain battery leaving car with dead battery.
CategorySuspension, Unknown Or Other, Wheels
DateJun 09, 2021
StateNJ
Description
My wife and I, financed our brand new 2018 subaru outback premium from world subaru, 688 shrewsbury ave., tinton falls, new jersey 07701, in june 2018. There are 3 main problems with the car, but I'll only be addressing the most recent one. The main people in this situation is myself-[xxx], my wife-[xxx], subaru, owner and general manager-joe wajda, service advisor-rudolph j degaetano, and fixed operation director-lou zuluaga. The 2018 subaru was brought in for an oil change filter, etc., on april 19, 2021 and I went right up to the service advisor rudolph j degaetano to tell him besides the oil change and filter to please take a look at this back tire wear, on the edges to about an inch in, its bald, about 3 inches then full thread all the way around the tire, rudolph said you need an alignment, so I told him to do it with the oil change and filter, so when they were done rudolph came back to me and I paid 5. 47, with this rudolph showed me the alignment paper and said this can't be fixed, no mater what you do, the right front caster in red at 4. 3 cannot be fixed. And as you see on the original paper, on the right front caster in red, it can't be fixed. But at the bottom in red it states, “*one or more values are not within specification. Tire wear, handling and safety problems may result”. So its telling me the car is unsafe to drive and world subaru cant fix it. I told rudolph thats unexceptable. Texted owner and general manager joe wojda who turned it over to fixed operation director lou zuluaga who in turn sent me a text, that it could be the body of the car. I explained to rudolph that subaru had a big problem with the new ascents, and it either would cost subaru to much to fix or they couldn't fix it, and subaru gave them all brand new ascents, but what about my car we bought brand new, they expect my wife to drive an unsafe vehicle???[xxx]-[xxx] [xxx] owner joe wajda-732-741-6200 lou and rudolph-same number parts of this document have been redacted to protect personally identifiable information pursuan
CategoryVisibility/wiper
DateJun 06, 2021
StateOK
Description
The front windshield developed a crack with no signs of an outside causation such as an impact by an object.
CategoryElectrical System, Unknown Or Other
DateJun 05, 2021
StateCA
Description
I have been having battery issues with my 2018 subaru outback. Ended up replacing the battery with a new one and am still have issues with the car draining the battery to dead if not run for a few days.
CategoryPower Train, Unknown Or Other
DateJun 05, 2021
StateVA
Description
I bought a new 2018 subaru outback in june 2018. It has been a very good vehicle except for the cvt which subaru has had issues with for years. The cvt hesitates and shudders and detracts from the performance and safety of the vehicle. I have spoken with the dealer as well as subaru of america they have extended the cvt warranty to 10 years 100k miles but only if the cvt breaks to the point where the vehicle will not operate. I do all my service at the dealer and have asked if subaru would replace the cvt to make it run better and safely. They said that subaru will only do that if and when the cvt breaks and does not operate. I would hope that nhtsa can get subaru to replace the cvt if it operates in an inferior way.
CategoryElectrical System
DateMay 26, 2021
StateCA
Description
Ongoing problem with battery draining. The vehicle was bought new in 2018, and has only 13,450 miles. Contacted subaru, they deny that there has been any issue. They did comp me with a 0 goodwill parts & service coupon. I now carry a small lithium charger at all times. I'm not too happy about this.
CategoryUnknown Or Other
DateMay 25, 2021
StateDE
Description
My windshield cracked after washing it. It seems out of the blue with no previous damage known
CategoryElectrical System
DateMay 21, 2021
StateNJ
Description
Battery looses charge after sitting for a week.
CategoryElectrical System
DateMay 21, 2021
StateMN
Description
The car failed to start after being left for a few minutes in a store parking lot. I had called for help, made one more attempt to start it. It started (barely) so I drove it to the dealer a few blocks away. I was told that my battery tested bad 180 cca vs 490 specified. They replaced it under warranty (no charge). Weather was mild, not cold or hot. I had purchased the car new 2 years 5. 5 months before this incident. I did not think much of it at the time, but recently learned that there were other reports of this problem with this vehicle. I have started using a battery maintainer charger once a week to keep the battery fully charged.
CategoryElectrical System
DateMay 20, 2021
StateID
Description
Trunklid found open, nowhere near car to actuate it with keyfob 3 times since purchase. First two were given benefit of doubt to accidently actuating. Also battery has been completely drained coincidently in the same time period. After some research found that this is been a common problem with some subaru owners. Call to subaru dealership and corporate and set it must be a malfunction and told it must be a malfunction car is 800 miles past warranty and have not taken to dealership as of yet. I have learned of a class action lawsuit regarding this battery drain but subaru did not acknowlege. For lack of mileage details approx 2 years first incident then twice in the last year. As stated earlier I thought it was operator error until 3rd time and I researched the problem.
CategoryUnknown Or Other, Visibility/wiper
DateMay 20, 2021
StateGA
Description
Since june of 2020, my 2018 subaru outback has now had four cracked windshields with little to no explanation. The first crack was repaired by a subaru dealership, only to crack again within 24 hours. The same dealership refused to cover the cost of the second windshield replacement. Then in nov 2020, it cracked again and a different subaru dealership did cover the cost of the third windshield replacement, but only after filing a compliant with subaru corporate. Now in may 2021, the windshield has cracked again with little to no impact and needs to be replaced. Each time the windshield cracked, it significantly spread across the the windshield within hours, and poses a risk to driving. Please assist, as I am aware of active lawsuit for this same type of car misfunction occurring with other 2018 subaru models, and cannot afford to have a car continue to have this issue.
CategoryElectrical System
DateMay 19, 2021
StateWA
Description
1) battery drain issue when liftgate spuriously opens and completely drains battery resulting in an inoperable car. 2) this issue above and perhaps other unknown electrical issue(s) has resulted in a bad battery after only 3yrs (30k miles).
CategoryElectrical System
DateMay 18, 2021
StateIL
Description
My 3 year old outback is on its third battery. The first died when the car was 11 months old. Then in summer 2020 (car was 2 years old) I had to put in the 3rd battery. I installed an aftermarket battery since subaru was closed at the time of the issue. Now this third battery is being inconsistent in starting or seeming as if there's a dead battery. The battery, alternator, and starter, test as 100% functional. My dealership told me in a may 6th phone call that there was nothing wrong with my car, that I just needed a stronger battery. That would make the 4th battery in a 3 year old car. I was advised to purchase a charging jump pack and carry it with me every day. This is not a viable solution for a car that has to be jump started 1-2 times each day! Sometimes the issue is after long periods of driving, other times the car has been on short drives only. A local repair shop believes the issue is computer or fuse box related. My dealership disagrees. Yet I know that there are class action lawsuits against this model that read as if they are describing the issue with my own vehicle.
CategoryElectrical System
DateMay 18, 2021
StateGA
Description
I have had considerable starting and battery trouble with my 2018 subaru outback... Shortly after purchasing the outback, I had to get a jump start a couple of times, I thought it was my fault due to leaving a light on in the back of the cabin. When I took it in for the 1st oil change, I told the service manager. So since they knew me (it was my 4th subaru), they checked the system cleaned the post, and I left. I was back 3 or 4 weeks later to get a new battery. I went back this week because I've had to buy jumper cables so I could jump my car off for the 6th or 7th time since I brought it in to get the new battery last year. I understand that there have been a large number of folks experiencing similar problems, and I thought it would be best to add my voice.
CategoryUnknown Or Other
DateMay 17, 2021
StateAZ
Description
My subaru starlink infotainment system has been inoperative since my local dealer attempted to install an update. The update is on back order. I was not informed that this system is no inoperative and if I were in a collision or other emergency the system would not be able to notify 911 dispatchers of my emergency or location. There are now warning lights to tell me the system is inop. I contacted subaru of america and they provided me with a phone number to starlink. They are not accepting responsibility. Starlink has refused to provide a refund. There was a class action lawsuit against subaru that was filed in 2017.
CategoryElectrical System, Engine
DateMay 16, 2021
StateSD
Description
Automobile would not start ignition on lights flickered battery was on the verge of dying had to jump start it to get going in the morning of course it was stationary in the garage in a very tough location
CategoryVisibility/wiper
DateMay 14, 2021
StateWA
Description
I was driving to work on the intestate on a cool overcast morning. There were no other cars around me at the time and I was not near any over passes when all of a sudden I heard a loud sound from my roof and then the glass falling on the roof. I was freaked out by it and it caused me to swerve. Luckily there was no one in the lane next to me or I would have hit them. I pulled over as soon as I could and stepped out of the car to see that in fact my sunroof had exploded. There was a big hole in the center of it and the entire thing had cracks going through it. As it was on my morning commute and I had to get to work, I got back into my car and drove to work. On the rest of the drive I could hear more of the sun roof falling off. I contacted subaru about this and they want me to bring it in to have it checked out. The earliest they have available for me to come in is 11 days after the incident. While talking to a parts person on the phone, he did state that he has heard of this happening before to other cars.
CategoryElectrical System
DateMay 09, 2021
StateMI
Description
Battery prematurely dead. No crank, no start. 10-03-2020 parked in a lot. Jump started. Took to subaru dealer , technician inspected and found battery functioning as designed and passed load test. Extreme amount of corrosion on battery terminal removed. A few days later, did not start, more corrosion on battery terminal. Jump started. Technician informed driver to take on long drives to charge the battery. Vehicle with 14,600 miles. Long drives in excess of 20 minutes taken just to charge battery. A few days later battery left driver again stranded , jump started. New battery purchased for 8. 04.
CategoryElectrical System
DateMay 09, 2021
StateOR
Description
Purchased vehicle in new condition in 2018. From there on forward, I've experienced problems with the radio system not wanting to work. There was no sound output. We thought it had to do with the radio satellite itself, but overtime the real issue was uncovered. After only 6 months with a brand new battery, my vehicle would not start. I'd later learn the battery depleted prematurely, and all the dealer auto shop would recommend is buying a new battery. The radio worked just fine after each time I've purchased and replaced my car battery. Now having replaced the battery twice for 7 each time, I've learned this is only a band aid fix that would last 6-12 months. I have saved my receipts but did not attach those as they contain personal info.
CategoryElectrical System
DateMay 08, 2021
StateMO
Description
I have a fairly new oem subaru battery in my 2018 outback. It continues to drain unexpectedly. I know about the tailgate problem. Also, I turn everything electrical (that's possible) off in the car when it's garaged. The battery often fails to start the car when it's unused for a few days ' even after previously driving long distances.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Unknown Or Other
DateMay 02, 2021
StateFL
Description
I was parking my 2018 subaru outback premium next to my house on my parking spot, my foot was on a brake pedal, it left around 50'' to complete a parking, like suddenly my car start moving forward even that I was strongly pressing brake pedal, car went over curb and hit a palm tree that is next to my parking spot. Car suddenly accelerated and I was not able to control the car. Car front bumper, grill, radiator was damaged. Today, my car is in body shop. It was very scare experience. From my background I am driving 12 years without any car accident.
CategoryElectrical System
DateApr 30, 2021
StateNY
Description
The oem battery was failing to hold a charge and died one day after driving a short distance. Had to have a local tow service come and jumpstart the car. Took the car to the local dealer and they needed to charge the battery.
CategoryElectrical System
DateApr 30, 2021
StateOR
Description
The battery prematurely drains when driven for multiple short trips. It also drains while sitting if it is not frequently driven for medium-length trips.
CategoryVisibility/wiper
DateApr 28, 2021
StateCO
Description
Was driving the vehicle on the highway when we heard a crack and the crack appeared on the windshield in a t formation. This happened 12/2018. The crack at this time covers the majority of the windshield in a t formation.
CategoryElectrical System
DateApr 27, 2021
StateVA
Description
This car is less than 3 years old, 28000 miles and the battery has been replaced 3 times and the alternator once. The battery died again on 4/26/21 and won't hold a charge and so I will be taking it in again and they will probably just replace the battery again. There is obviously something else wrong.
CategoryElectrical System
DateApr 24, 2021
StateVT
Description
I purchased this 2018 outback in late november of 2020 with 27000 miles on it. After only driving it about 1500 miles the battery suddenly died (march 2021). Aaa jumped it but said it was dead. I replaced it immediately (went 1 mile down the road) and the shop said that it was dead as well. No warning at all. Was working fine, parked at a store, ten minutes later went to start it and there was nothing. I spent 0 getting a new battery/installation.
CategoryVisibility/wiper
DateApr 24, 2021
StateVT
Description
In april of 2021 all of a sudden I noticed a small chip. Immediately took it to safelite, they tried to repair but a crack developed. After two days the crack grew larger. Safelite had to replace the entire windshield at my insurance company's expense. Only 29000 miles on the car.
CategoryElectrical System
DateApr 23, 2021
StateOH
Description
Battery appears to have parasitic drain which results in inability to start the vehicle if not driven long distances regularly. I purchased the vehicle from a local subaru dealer in october 2020 and have had to jump it or charge the battery at least 6 or 8 times. The vehicle is not a reliable source of transportation (cannot leave at airport for instance) and I've had to purchase jumper cables and will soon purchase a trickle charger and a battery booster to use until the problem is resolved.
CategoryElectrical System
DateApr 22, 2021
StateWA
Description
Battery has gone dead twice, almost 3 times. The car was stationary.
CategoryElectrical System
DateApr 21, 2021
StateNC
Description
I am on my 3rd car battery. One was replaced under warranty, one was paid for out of pocket under 31,000 miles.
CategoryElectrical System
DateApr 20, 2021
StateFL
Description
Approximately 26 months (38k miles) after purchase, the vehicle would no longer start. The issue appeared to be a bad battery which was then replaced. The manufacturer stated that trips shorter than 45 minutes result in a net loss of electrical energy in the battery and it was therefore my fault.
CategoryVisibility:windshield
DateApr 20, 2021
StateCA
Description
Tl* the contact owns a 2018 subaru outback. The contact stated while the vehicle was stationary at a parking lot, the windshield cracked without impact. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 44,000.
CategoryElectrical System
DateApr 19, 2021
StateVA
Description
The vehicle's original battery died after only 30 months of use. I tried to start the car one morning, and it would not start. A new battery fixed the problem. This happened during a period when the car was driven for short trips only a couple of times a week, during the early part of the covid-19 pandemic shutdown. I am reporting this because of other reports of a possible electrical problem in subarus that has caused batteries to fail earlier than they should have failed.
CategoryUnknown Or Other
DateApr 19, 2021
StateKS
Description
This car has had battery drainage issues since I purchased it new in 2017. It has only 10,000 miles on it and and is on it's 3rd battery. The car must be jump-started in order to drive it. The problem occurs if I drive the car for a short trip. It also occurs if I take longer trips (I. E. 100 miles) in that the battery will be deleted if I do not drive it within 7 days or so, I have had this car jump-started probably 20-30 times. The dealership continually blames me for the problem and says I should not expect the car to start if I do not start it every day. Most of the time, I have to borrow my mother's buick to have a working car. Because the battery is constantly dying, the power windows do not work and have to be reset after each battery drainage. I owned a 2014 subaru outback prior to trading up to the 2018 model. I have the exact driving habits now as I did with the 2014 model. The 2014 model never had any issue starting. I have recently learned that there is a class action lawsuit filed by other subaru owners with the exact problem I'm having. I cannot fully express how deeply I hate this car and regret trading up. It is not reliable. I have purchased a noco boost plus to start my car each time so that I don't have to constantly call tow services. The battery on this car is not sufficient to start the car and the dealership will only replace it with another insufficient battery. I would also like to add that the dealership claims my low mileage is the reason my car won't start, claiming I don't drive it enough. This is infuriating. I have repeatedly told the service manager that it has low mileage because it does not start and I cannot drive it, and borrowed my mother's car for the first 2 years because of the battery issues on the subaru. They do not care.
CategoryVisibility/wiper
DateApr 19, 2021
StateMO
Description
My car was parked under a car port for several days. The windshield was fine when I parked it. No cracks. Woke up to find my windshield cracked for no apparent reason.
CategoryElectrical System
DateApr 18, 2021
StateTX
Description
Quick 3mi trip for fast food run. Car would not re-start after drive-thru, engine off (to save gas). Vehicle was stationary and parked in all instances. Weather was 50f, light rain. Incidence on 12/31/2020; 2/14/2021; 2/22/2021. Resolution was simple jumpstart not longer than 10s connection for ignition to work again. Without which, car simply stalled. Speculation for cause of dead battery was low mileage driven daily.
CategoryElectrical System
DateApr 18, 2021
StateOR
Description
Unexplained battery drain after several short trips and/or after car is not driven for several days .
CategoryElectrical System
DateApr 17, 2021
StateFL
Description
Battery replacement after less than 2 years
CategoryElectrical System
DateApr 17, 2021
StateOR
Description
Twice in the past 12 months my subaru outback has left me stranded with a dead battery. The first time I drove to the grocery and the battery was dead after I finished shopping. Second time I drove to church and the battery was dead upon leaving.
CategoryElectrical System
DateApr 17, 2021
StateWI
Description
Battery was completely discharged at least 3 times. On one occasion I was in a very remote location and I was fortunate to find someone who provided a jump. The other two times were in my garage. For all three of these occasions I looked for a cause like a light left on or some obvious battery drain and I found none. This has always been a mystery to me. I grew up in an auto repair shop and was a mechanic in the us army so I'm not exactly a novice or inexperienced about these sorts of issues. All of these events happened when the car was parked.
CategoryElectrical System
DateApr 16, 2021
StateAK
Description
My subaru 2018 outback has had one episode of the battery dying while under normal use while stationary. I had only the electrical system on (no gas) for approximately 20 minutes while listening to music, using the bluetooth phone function for approximately 10 minutes, and with the fans on. I was subsequently unable to start the car after completing these activities. There was no indication that the battery was low prior while driving, and no errors were on the dashboard indicating any alternator or battery issue. I had to seek assistance from strangers to get my car jump started. The issue has not recurred but I have been trying to not place strain on the electrical system since, fearing being stranded.
CategoryElectrical System, Unknown Or Other
DateApr 16, 2021
StateCA
Description
Batteries drained spontaneously while vehicle was stationary. Old battery replaced with new one and the new one was dead 24 hours after replacement
CategoryElectrical System
DateApr 16, 2021
StateWA
Description
Tthe battery has gone dead several times. The dealer replaced the battery one time under warranty. It now indicates a weakness in cranking power after the car sits without driving for a few days. It needs to be replaced with a new and more powerful battery.
CategoryElectrical System
DateApr 16, 2021
StateNC
Description
Drove the vehicle for a short period of time and the battery keeps going completely dead, after we turned if off, for this reason this car has been to the dealership 3 times. The first time they said it was the dcm or something that controls the electrical current, than 2nd time they said it was the battery they installed a new one, than the 3rd time they couldn't find out why the battery was draining they used a parasitic draw test to find out, but they just recharged the battery and give us the car back.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Warning, Visibility/wiper
DateApr 15, 2021
StateCA
Description
Didn't have any cracks in the windshield when I arrived at work, parked, and went inside for 8 for my shift. At the end of the day when I came out to the car and got in to go there was a single long curving crack that was over 12 inches long. Didn't see any impact marks or other reason that it may have cracked.
CategoryVisibility/wiper
DateApr 14, 2021
StateOR
Description
Windshield made a popping sound and then spider cracked for no apparent reason. Not near other vehicles on the road when the crack happened, no flying debris. Was driving at about 60 mph on a freeway on no california. The crack started on the passenger side at the bottom of the windshield. The windshield then made a second popping noise as the passenger watched the crack spread. There is no indentation from a rock chip. Just the crack across a smooth windshield.
CategoryElectrical System
DateApr 12, 2021
StateWA
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that after driving to the store and parking the vehicle, upon return, the vehicle failed to restart. The contact's husband jump started the vehicle and the vehicle was restarted and driven to the residence. The contact stated that the failure later recurred. The vehicle was not taken to an independent mechanic nor an authorized dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 16,660.
CategoryVisibility/wiper
DateApr 12, 2021
StateCT
Description
Windshield spontaneously cracked
CategoryVisibility:windshield
DateApr 12, 2021
StateIN
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that a crack had formed horizontally on the upper driver's side windshield without impact. The contact called tom wood subaru (3300 e 96th st, indianapolis, in 46240, (317) 805-7775) and was informed by a representative that the plastic in between the windshield glass would prevent major failure. The contact was then referred to an independent mechanic to have the vehicle serviced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
CategoryVisibility:windshield
DateApr 12, 2021
StateMA
Description
Tl* the contact owns a 2018 subaru outback. The contact stated while driving 60 mph, a small rock impacted the windshield and caused a small crack. The contact stated she had experienced the failure on 4 separate occasions. The contact stated she had the windshield repaired at a windshield repair shop three times. The contact called the local dealer metrowest subaru (948 worcester st, natick, ma 01760, (508) 651-2000) and the dealer was made aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 10,000.
CategoryUnknown Or Other
DateApr 10, 2021
StateWI
Description
In a rural town I was driving 30mph. Weather was overcast 60 degrees with occasional showers. I was moving straight. Road was well paved. No close car in front of my vehicle. Car may have approached from other direction... Unsure. Heard a explosive sound from roof, followed by tinkling of debre falling off car. The sound was similar to frozen snow or ice coming off the roof of a car in winter. I stopped the car and found sunroof had a hole size of large cantelope.
CategoryVisibility/wiper
DateApr 10, 2021
StateTN
Description
I am currently on my second windshield after having the first replaced for cracking. The replacement now has upwards of 100 pits or chips and looks well on its way to cracking again. I have visited the dealership and subaru will not entertain the idea of covering this under warranty even though there seems to be a known issue of windshield failure. The chips and pits have come from normal use while driving and the windshield has not been struck by rocks or any larger objects.
CategoryUnknown Or Other
DateApr 09, 2021
StateVT
Description
While traveling at highway speed, the sunroof "exploded" with a load noise and rained pieces of glass into the passenger compartment. No rock or other projectile was seen coming toward the car. It seemed spontaneous. Speed was 65 mph. Road was straight and well paved. No vehicle was in front of the car. The car had just been run through an automatic touchless carwash about 10 minutes before. Outside temperature was approximately 55 degrees fahrenheit.
CategoryVisibility:windshield
DateApr 08, 2021
StateMO
Description
Tl* the contact owns a 2018 subaru outback. The contact stated while the vehicle was parked in the garage, the front windshield cracked. The contact contacted lou fusz subaru st. Louis (900 n lindbergh blvd, st. Louis, mo 63141) where it was diagnosed with the front windshield needing to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 34,000.*dt the consumer stated the manufacturer was contacted and offered a 0. 00 credit for the repair. The consumer declined and the vehicle repaired at a glass repair company.
CategoryElectrical System
DateApr 05, 2021
StateWA
Description
Dead battery issues - if doors or liftgate is open for even short amounts of time the battery goes dead. Have had to had it jumped 6 or 7 times since we bought it 3 years ago. That leads to issues with liftgate and passenger windows, requiring deal resets. Issue started at less than 10,000 miles.
CategoryUnknown Or Other
DateApr 05, 2021
StateWA
Description
Navigation system gives wrong directions and has almost caused me to get in accidents as a result. Accurate voice command is needed for safety when traveling on the highway and realize I am lost and need to find out when to begin to move over and to exit it is unable to understand my very clear speech.
CategoryVisibility:windshield
DateApr 05, 2021
StateUT
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that the windshield cracked on the passenger's and driver's side without impact. The contact stated that the windshield had been replaced three times in a year. The vehicle was taken to nate wade subaru sales (1207 s main st, salt lake city, ut 84111, (888) 654-7340) to be diagnosed. The contact was informed that the windshield needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure and offered a partial reimbursement. The failure mileage was approximately 60,000.
CategoryElectrical System, Forward Collision Avoidance: Warnings, Steering
DateMar 31, 2021
StateKS
Description
Within the first year of owning the outback I had to have the infotainment head unit replaced twice. I am still having issues where the radio will come on but there is no sound, the radio will turn on full blast after a hanging up from a call, back up camera will be black upon backing up, screen will freeze, steering will lock up when backing out of my driveway, and after my 36k mile maintenance now my car is making a strange humming noise. There are so many complaints about this car and nothing is being done about it. Subaru needs to provide more than a puny extended warrenty. This car is a lemon and they know it.
CategoryElectrical System
DateMar 30, 2021
StateWY
Description
Chronic dead battery. Replaced 4-year-old completely dead battery with a brand new battery, which was also dead within 3 days. Research shows there is a know problem with subaru battery drain, possibly with regard to a fault with the rear lift gate. Have tried to contact local subaru service but was sent to voice mail and have not received a call back.
CategoryElectrical System
DateMar 30, 2021
StateMD
Description
Battery on car just goes dead. Put 3rd battery in car before it was 3 years old. Several times, we noticed that rear hatch motor does not shut off - just keeps running. Then if you start car again & immediately turn it off - rear hatch motor stops running. Been to dealer multiple times & sent letter to subaru customer advocacy dept - they refuse to acknowledge car has a problem. Offered to pay for extended life battery. First time it happened, car was parked in our garage overnight - having been loaded the previous night to leave early the next morning on vacation - car wouldn't start and battery couldn't even be recharged. One time backed car out of garage, turned it off, then when tried to start it 5 minutes later, battery was dead. We were able to recharge it, but subsequently took it to dealer where it failed the battery test and they replaced the battery. Vehicle deemed unreliable and unsafe to us, as you never know if it will start. Been to dealer several times about this issue and they are doing nothing to get to root cause of problem - just put another battery in car. Car has 25,000 miles and warranty expired on 2/24/2021. Attached are details from 2 dealer visits and letter to customer advocacy dept. First time battery failed, we replaced battery because it was impacting our vacation. We had expressed concerns about battery on 7/19 dealer visit, and battery then died on 10/19. Subaru refunded us the cost of the battery.
CategoryVisibility/wiper
DateMar 29, 2021
StateVA
Description
I was driving down the road (2 lane highway) and the windshield cracked. It sounded like a gunshot. There were no other cars around me, and no vehicle near to throw up a rock. I could not figure out what happened. I only recently found out that these windshields do this on their own. Defective.
CategoryVisibility/wiper
DateMar 28, 2021
StateNC
Description
It happened in august of 2020. Vehicle was stationary in a grocery store parking lot on a clear sunny day. It was fairly hot outside (a/c was running) and I was sitting in the car eating when I heard a popping/cracking sound. At first I thought it was the plastic sushi container I was eating out of breaking, but then I saw a crack had formed at the top of the passenger side windshield. It continued radiate and now is a long crack running the length of the windshield and is parallel to the roof line.
CategoryElectrical System
DateMar 26, 2021
StateMN
Description
Battery failed at 9,000 miles
CategoryForward Collision Avoidance: Warnings, Lane Departure: Warning, Visibility/wiper
DateMar 24, 2021
StateCA
Description
Windshield cracked and within 3 days ran across most of the entire width of the front windshield.
CategoryElectrical System
DateMar 22, 2021
StateCO
Description
Battery failing to start car, received new battery from schomp subaru summer 2019 after repeated jump starts, towed to dealership twice, continuing with same problem and today I am stuck at home waiting for my schumacher portable charger to recharge. I am araid to drive the car because I don't know when it will stop working. I was told it was because I didn't drive it enough. I leave the car idling
CategoryVisibility/wiper
DateMar 22, 2021
StateMI
Description
Windshield spontaneously cracked during the night. Vehicle was parked at residence when it cracked. The low temperature was at or just below zero degrees farenheit.
CategoryElectrical System
DateMar 18, 2021
StateCO
Description
Battery does not hold a charge. Have to jump battery after short periods of non-use
CategoryElectrical System, Unknown Or Other
DateMar 18, 2021
StateOR
Description
The battery seems to drain very quickly and without apparent reason. The dealer recently replaced the battery under warranty but did not explain why it has gone bad so quickly. I was stuck a number of times with a suddenly dead battery. I am concerned that the actual cause of the draining has not been addressed and I go off the warranty in another month. I have read that this problem has occurred with other owners of this year outback. This occurs after the car has been sitting for a while.
CategoryElectrical System
DateMar 17, 2021
StateNY
Description
Purchased a 2018 subaru outback 5/03/18. At 19,860 miles on 12/21/19 the battery died. I jumped it, got it to the dealership. They did whatever diagnostics on it, recharged it and had me pick it up. When I went to get it, it was dead in the dealership parking lot. They then put in new battery. I went back down to pick it up. On 3/15/21, only 13 months later, my new battery was once again dead. I had been in my driveway parked for a week or possibly less. I picked it up 3/17/21 after subaru had to again replace the battery. Bottom line I was told by the dealership to carry jump cables because it will keep happening due to the electronics! It seems I can only upload 1 repair invoice so I uploaded the most recent battery replacement invoice. I have 2 others.
CategoryElectrical System
DateMar 16, 2021
StateIL
Description
Battery continues to die. Battery will not hold charge. Car has less than 11000 miles on it.
CategoryElectrical System
DateMar 16, 2021
StateGA
Description
At 27k miles, my car was getting slow to start. I took my car in to the dealership at almost 30k and they had to charge my battery for 1. 5 hours. Two weeks later, my car was beeping and I had to pull into a shop who said the charge of my battery was too low to detect. I had to replace my battery.
CategoryElectrical System
DateMar 16, 2021
StateNY
Description
The battery is draining and has left us stranded once. The dealer ship replaced the battery once with the same subaru oem battery, but the draining persists.
CategoryElectrical System
DateMar 16, 2021
StateNC
Description
02/26/2021: car wouldn't start after being stationary. Had to get assistance to have battery jumpstarted so I could get home. 03/01/2021- car wouldn't start in driveway. Roadside assistance contacted and they were unable to get battery to charge. Husband purchased a jump box and got the car to start. He drove it to local subaru agency and battery was tested and they said it was fine. Dealership replaced battery was replaced as it was under warranty from original battery being replaced in 12/2019. There have been other electrical issues with this vehicle prior to this date (12/2019 and 02/03/2020).
CategoryUnknown Or Other
DateMar 14, 2021
StateOR
Description
The windshield has developed a crack starting at the very bottom below the plastic edge, with not apparent impact site.
CategoryVisibility/wiper
DateMar 14, 2021
StateAR
Description
My windshield spiderwebbed when it was hit with rock. At first it chipped and then a couple minutes later it spiderwebbed into a crack that is almost a foot long. This also happened to me when I was coming home from thanksgiving. I had to replace my windshield on december 5th, 2020, which was around 00 and now I will have to replace the whole thing again. Both instances I was driving on hwy 49 in arkansas. I don't know why, but I feel like the windshield should be strong enough to just get chipped and not immediately spiderweb into something bigger and more expensive to fix. In the 3 years of having my car this will have to be the second windshield I need to replace due to the windshield cracking after it gets chipped. I just don't think the windshield is as high of a quality as the rest of the car.
CategoryVisibility/wiper
DateMar 12, 2021
StateTX
Description
Hello! So I just got this subaru a few weeks ago and today in the right side look like the tinniest rock in the world hit it and cracked my windshield. I've talked to a few a my buddy's who own subaru's as well and was told to contact y'all because the new models have a very thin windshield and y'all will have it taken care of. Thanks for your time. Cody.
CategoryForward Collision Avoidance: Warnings, Lane Departure: Assist, Visibility/wiper
DateMar 05, 2021
StateTX
Description
Windshield spontaneously cracked near middle top of windshield, from edge about 6-8inches and within the field of view of the eyesight cameras
CategoryVisibility/wiper
DateFeb 28, 2021
StateCA
Description
The windshield of this 2018 subaru outback has fractured three times in less than three years of ownership. In all three instances, there was no known projectile that caused impacted the vehicle to cause the hairline cracks. The windshield appears to have cracked on its own. The vehicle was only driven on paved roads and highways, with no unusual or off-road driving preceding the incidents. This vehicle was purchased new in 2018 and both replacement windshields were purchased at a local subaru dealership with subaru oem glass. Each replacement has cost roughly 0 usd plus the eyesight recalibration costs. Total replacement costs have totaled roughly ,000 usd.
CategoryElectrical System
DateFeb 25, 2021
StateMN
Description
C
CategoryUnknown Or Other
DateFeb 24, 2021
StateNY
Description
Rear gate malfunctions sometimes doesn't open sometimes doesn't close properly (this allows exhaust gases to be drawn into the vehicle) when you drive with the gate not completely closed. Dealer has no solution for the problem. This happens on a regular bases.
CategoryVisibility/wiper
DateFeb 23, 2021
StateNJ
Description
Windshield cracked twice in the last six months after getting hit by small pebble while driving within speed limit on highway.
CategoryElectrical System
DateFeb 22, 2021
StateAZ
Description
Vehicle parked in the garage overnight. Battery keeps dying without known cause. Nothing left on. I've had 2 new batteries installed in the last 4 months and they keep dying without explanation. Sometimes fine for a couple of weeks, then it dies every 2-3 days. Nothing is left on. Class action law suit needed!!!
CategoryEngine
DateFeb 20, 2021
StateMO
Description
During fish-tailing on a slick road the engine accelerated without pushing on the gas pedal.
CategoryVisibility/wiper
DateFeb 19, 2021
StateCA
Description
The front windshield develops cracks and star chips for no apparent reason. Had it repaired with hanson auto glass 3 different occasions in the 2 years of ownership. Only able to find 2 of 3 pictures of repair paperwork.
CategoryVisibility/wiper
DateFeb 17, 2021
StateWI
Description
Well it was 25below here and my windshield cracked on its own while in the schoolteachers parking lot.
CategoryElectrical System
DateFeb 15, 2021
StateMI
Description
Car was purchased in june 2018. Peridically over the first two years of ownership the battery would die and the car would require a jump to start. Since the onset of the covid pandemic - with the car left unused (in a garage) for more extended periods - the battery dies frequently, each time requiring a jump to start. Now, if the car is not started at least once every 1-2 days the battery will be dead.
CategoryElectrical System
DateFeb 14, 2021
StateWI
Description
I started my car when I was 0 degrees outside. It started but after driving 15 minutes I shut it off. Started it 10 minutes later and the battery was nearly dead. I had to drive the car home in limp mode. This is the 2nd battery in my 2018 subaru and the car is only 2. 5 years old and has 54,000 miles. The battery in these cars are know to die quickly and subaru won't resolve the issue.
CategoryVisibility/wiper
DateFeb 08, 2021
StateCA
Description
My wife was driving her 2018 subaru outback on the highway. It was not a particularly hot or cold day. She heard a cracking sound, when she stopped she noticed a 3 inch crack in her windshield. The crack was located about halfway up the windshield and on the passengers side. Over the next day the crack grew and grew in several directions. My wife took the car to the dealer on jan 21, 2021 and asked them about replacement and they told her that they did not replace windshields. It was unsafe to drive so I had to have the windshield replaced. The cost was 79. 83.
CategoryVisibility:windshield
DateFeb 08, 2021
StateNC
Description
Tl* the contact owns a 2018 subaru outback. The contact stated while driving at an undisclosed speed, the windshield cracked after an unknown object struck the windshield. On another occasion, while the vehicle was parked, the windshield cracked without impact. The contact stated that after the windshield was replaced, he became aware that the replacement windshield was also cracked. The technician returned to replace the windshield and stated that the windshield was cracked by the plastic trim used for the windshield support. The contact stated that the windshield was being replaced for the third time. The contact was concerned for the safety of the occupants riding in the vehicle after learning that the plastic trim was able to crack the windshield. Neither the manufacturer nor an authorized dealer were notified of the failure. The failure mileage was unknown.
CategoryVisibility:windshield
DateFeb 08, 2021
StateFL
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that while driving approximately 50 mph, the front windshield suddenly cracked on the passenger's side without impact. The next day the crack continued to expand. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the issue. The approximate failure mileage was 37,000.
CategoryElectrical System
DateFeb 04, 2021
StateWA
Description
After just under 2 years of ownership, I started noticing that the battery was a bit weak when starting. Since it was out of warranty due to mileage, I took it to a private mechanic for it's 60k mile check up. He found the battery was weak and replaced it. Since then, I an still having the low battery issue. If I do not start the vehicle in 2. 5 days, the battery is too week to perform.
CategoryVisibility/wiper
DateFeb 03, 2021
StateWA
Description
Crack appeared in right side of windshield for no reason as outback had been sitting parked the driveway for 5 days. It is about 6' long from left to right then turns right or downward about 3'.
CategoryStructure:body
DateFeb 02, 2021
StateCA
Description
Moonroof exploded.
CategoryVisibility/wiper
DateJan 28, 2021
StateFL
Description
My windshield just cracked. It was not hit by a rock or road debris, nor was involved in an accident/crash. The vehicle was in motion, cruising on a well-maintained road free of debris and potholes. There were no vehicles in front or around my vehicle. Speed was about 45 mph. This is a common problem with subaru cars, and seems that there are out there initiatives for a lawsuit against subaru.
CategoryVehicle Speed Control
DateJan 27, 2021
StatePA
Description
I pressed on the brake to stop at a red light and felt the car accelerate which caused me to have a panic attack, I quickly released the pedal before reapplying pressure and it self corrected lucky just before light. This has happen before but I erroneously believed that it must have been my fault, this time I was 100% sure it was my brakes. I have also been having intermittent problems with being able press down on my brake pedal due to it becoming very stiff. I was so worried I decide to see if other people had this problem and found that many people had and it was not just me.
CategoryVisibility/wiper
DateJan 26, 2021
StateFL
Description
Driving vehicle slowly over speed bump leaving air force base. Heard popping sound at windshield on passenger side. Day later had a large crack in windshield. Crack started under windshield wiper on passenger side. Subaru dealership advised windshield crack not under 3 year/36000 mile warranty.
CategoryVisibility/wiper
DateJan 26, 2021
StateCA
Description
For the second in time less than a year the windshield has cracked as a result of minor road debris. The first time subaru covered the replacement under warranty. I have recently contacted them about this incident and I am awaiting a resolution. I am aware of the pending class action lawsuit against subaru regarding defective windshield. And I can say from experience it is completely valid. I have never owned a vehicle with such a fragile windshield. It is defective and dangerous. Please contact if you need any additional information
CategoryElectrical System
DateJan 25, 2021
StateCA
Description
Battery discharged after map light left on overnight and it is supposed to turn off after 20 minutes. Vehicle had just been driven prior to the light being left on and is driven every day.
CategoryElectrical System
DateJan 25, 2021
StateMO
Description
We have had repeated issues with the car dying, the battery being totally dead, and being stranded because of it. In may 2018, 3 months after we bought the brand new car, the car's engine would not turn over and had to be towed to the dealer. It was there for awhile, and ultimately we were told it was a bad battery, and they replaced the fuse box. There was no diagnosis for what occurred. Then in july 2019 at 23,000 miles, the car continued to hesitate to start. The dealer tested the battery, it failed, and it was replaced, again. On january 19, 2021, at 45,000 miles, the car would not start and we were stranded in a parking lot. The lights and radio were on but the car's engine would not turn over. Again, the dealer said the battery was the cause and replaced it. When I inquired how likely would it be that we got a bad battery this many times, we were told it happens frequently. Again, we were told there was no way to diagnose why the battery continues to fail. There must be something else going on with the vehicle; this is absolutely unacceptable. At other points in time, the vehicle's entertainment system would not work, would not turn on or off, and carplay would not be recognized. This has occurred intermittently and has never been diagnosed. We are aware from internet research that we are not the only ones experiencing this issue, as it seems owners of 2017-2020 outbacks and subarus have had these same issues, and have been told it is a bad battery each time.
CategoryElectrical System, Steering
DateJan 25, 2021
StateCA
Description
Purchased the automobile with about 7,200 miles on it with extended warranty. Battery failed at 8,000 miles. We replaced it with a new premium battery from aaa.. New battery worked for 8 months then drained overnight. Aaa recharged it and said alternator worked. When driven or backed up after recharging, automobile beeped constantly for approximately 1/2 mile and stopped while in motion. Beeping stopped when vehicle stopped, but started again when vehicle moved forward or backed up. Left with subaru dealer overnight. Battery was completely drained this morning when service technician tried to start it. Service tech said they could not diagnose problem. Per my internet research, this seems to be a common problem. Subaru should fix it, but seems to be dragging their heels on this issue. Our subaru is unsafe and not driveable in its current condition. Please investigate and provide assistance. The vehicle has been stationary when the battery drained. The beeping occurred when the vehicle was in motion on a highway and city street. It restarted when the vehicle resumed motion. The beeping continued while the vehicle was going straight or turning while in motion. It stopped when the vehicle stopped. Steering did not feel normal. It was a little sluggish and less precise than normal.
CategoryElectrical System
DateJan 20, 2021
StateMO
Description
Battery died 2 times within 3 months of purchase (bought used, nov 2020) first time with light left on overnight and second time after not driving for less than 1 week
CategoryElectrical System
DateJan 12, 2021
StateMD
Description
Electric system fail. Repeatedly the windows wont work, blue tooth goes down. But more concerning when sitting waiting in a parking lot the whole car will shut off. Not a sign of life. Cant turn car on, no radio no lights, no use of key fob - nothing. Car can be jumped and back in action. Had the egi control replaced and other parts. But the very next day - again while waiting in parking lot - which we do a lot of in the pandemic - no windows operated , rear life did not work and then suddenly the whole car shut down again. Had to have dealer come jump car and back to shop
CategoryElectrical System
DateJan 11, 2021
StateCA
Description
Premature dying of battery at around only 20,000miles. We suspect flaws of the battery or electric issues. We did find lawsuit on 2016-2020 subaru outback on this matter.
CategoryVisibility:windshield
DateJan 11, 2021
StateNJ
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that while the vehicle was parked, she noticed the front windshield was cracked. The contact stated while driving 55 mph, the front windshield cracked without impact. The vehicle was taken to miller subaru (1592 nj-38, lumberton, nj 08048, (609)267-4000) where it was determined that the windshield needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 37,000.
CategoryElectrical System, Unknown Or Other
DateJan 10, 2021
StateUT
Description
The battery keeps dying for no reason. Thr first time it occurred was in october 2020. We jump started the vehicle and drove it. It died again two days later. We replaced the battery with one from an auto parts store. Approximately 5 weeks later in december 2020 it did the same thing. We went to start it up and it wouldn't start. We jumped it and drove it for approximately 30 minutes. Went out the next day and it wouldn't start again. Took it to the dealership and they stated the problem was the battery so I paid for a replacement. Exactly a month later, january 2021, I went out to start the car and the battery is again dead. I will be taking it back in to the dealership this week.
CategoryUnknown Or Other
DateJan 07, 2021
StateNY
Description
When starting the vehicle, the screen for the backup camera, periodically remains dark. When this happens, I do not have the use of the back up camera.
CategoryVisibility/wiper
DateJan 05, 2021
StateMS
Description
While traveling at 70mph on a highway, a rock struck the upper right corner of the windshield from another suv in the lane to the right of our vehicle. This was a replacement windshield installed by jack morris auto glass.
CategoryVisibility/wiper
DateJan 04, 2021
StateNC
Description
2018 subaru outback has has a crack in windshield in feb. And again in sept. 2020 I contacted the dealer in boone, n. C. And was told they do not fix them there and would have to send it out for repair and they would need it for 3-4 days. I could not wait this long so took it to safelite glass in bristol, tn. I do not know how this happened and just noticed it one morning. About seven months later the same thing happened in almost the exact same spot. This seemed very unusual to me and I just saw that this has been an issue with 2017-2020 years. This cost me 0. 00 for both repairs.
CategoryVisibility:windshield
DateJan 04, 2021
StatePA
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that after parking the vehicle in the garage, the next day the front windshield developed a crack located on the passenger's side. The cause of the crack was undetermined. The contact indicated that the windshield had been replaced on 2 previous occasions and each time no impact to the windshield had occurred to cause the cracks. The local dealer faulkner subaru located at 3233 paxton st, harrisburg, pa 17111 was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 25,000.
CategoryVisibility:windshield
DateJan 04, 2021
StateWA
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that the windshield cracked on two separate occasions on the driver's side without impact. The contact had the windshield replaced each time since the crack obstructed her vision while driving at various speeds. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was repaired. The failure mileage was approximately 15,000.
CategoryElectrical System
DateDec 21, 2020
StateID
Description
Battery discharges after car sits for a few days or after short trips. The problem has continued even though I replaced the battery. Highly annoying. Have purchased a portable jump starter so I don't get stranded. I have used the jump starter to start the car at home and while away from home.
CategoryElectrical System
DateDec 20, 2020
StateNY
Description
The battery keeps draining when not used and then the car refuses to start and I need to get jump start. This can be dangerous if the car needs to be moved urgently
CategoryElectrical System
DateDec 19, 2020
StateFL
Description
This is the second time in two weeks that our vehicle has failed to start. A week ago it left us stranded at a walmart, and today in our driveway... There isn't any electrical device in the car that will energize. The car won't even respond to the vehicle key fob. We can't find any recalls on our vehicle... But we notice you have several complaints (401) with many being electrical issues ' failures. This vehicle was stationary during both of the described issues. I think this time total battery failure has occurred. Please note there weren't any indicators warnings that the battery was going to fail. This vehicle is less than three years old, with just under 18,000 miles never driven anywhere in snow areas while deicers were in use. Will be contacting subaru this am for assistance
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Visibility/wiper
DateDec 16, 2020
StateCA
Description
The windshield cracked and crack spread across line of sight. My car was only two months old. I drove my previous car on same route for 10 years without broken windshield
CategoryVisibility/wiper
DateDec 16, 2020
StateCA
Description
Ii was parked at a friends residence for about four hours. When I left and was still on his driveway I saw that my windshield had a crack in it from the bottom of the passenger side going up about a third of the windshield and continuing towards the drivers side about ten inches. There had been no impact with anything, the crack appeared on it's own.
CategoryVisibility/wiper
DateDec 12, 2020
StateNJ
Description
The windshield cracked on its own without any specific trauma. I had it replaced at the dealership.
CategoryVisibility/wiper
DateDec 11, 2020
StateNY
Description
Windshield cracked at the base of the passenger side. Crack occurred while parked after no (or no noticeable) impact. Crack expanded quickly over several days. Highly unusual.
CategoryUnknown Or Other, Visibility/wiper
DateDec 08, 2020
StateNJ
Description
January 27, 2020 I was driving about 45 mph on nj hwy 29 to my son's home. Small rock hit windshield and made a small crack, less than 1 inch. I called insurance who would send a mobile repair truck to repair it onsite at my son's house. As I was driving, the crack getting bigger. By the time I arrived at my son's, 45 minutes later, the crack was more than 7 inches long and widening and growing horizontally and vertically. The crack so so big. The insurance rep said mobile glass repair could not repair it because it was so big. I had to bring it in for a windshield replacement and recalibration. I was told not to drive the car. Windshield was replaced on january 29, 2020 at safelite auto glass in east brunswick, nj the total cost for windshield replacement and recalibration was

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,011. 23.
CategoryVisibility/wiper
DateDec 07, 2020
StateOR
Description
Purchased subaru in 2019 and not even two weeks after owning found the window had a crack starting from the bottom of the windshield going up and then the width of the windshield. I did not see or hear any items that would have cracked my windshield and was not driving when it cracked in my driveway.
CategoryVisibility/wiper
DateDec 02, 2020
StateMA
Description
On route 6 was traveling behind a truck and had road debris thrown at the windshield causing putting and one with spider cracks radiating from it.
CategoryUnknown Or Other, Wheels
DateNov 30, 2020
StateIN
Description
Windshield cracked for no reason on july 25,2019. Pulled out of my driveway and headed down the street when it was starting to crack. Toke a picture when I got to work. First time in over 40 years of driving to ever have a windshield crack.
CategoryElectrical System, Unknown Or Other
DateNov 28, 2020
StateNC
Description
Battery consistently drains and car will not start. Battery is new, replaced in 2020. Car has been parked for less than 12 hours when it will not start. Car has been jumped, taken to dealer who state "nothing is wrong with it", then within 1-4 days usually happens again. Has happened multiple times since 10/03/2020.
CategoryVisibility/wiper
DateNov 28, 2020
StateAK
Description
Windshield cracked across the lower half for no reason. I was just driving and it made a loud pop and cracked. This is the second time this has happened. I have replace the original window about a year ago and this one just cracked.
CategoryVisibility/wiper
DateNov 28, 2020
StateWI
Description
Windshield cracked when parked in driveway
CategoryVisibility/wiper
DateNov 28, 2020
StateTX
Description
My 2018 subaru outback windshield cracked after a few months of limited use. I did not hit anything, nor did anything hit the windshield. As of late, other cracks have started to form and grow across the windshield. They are so severe, that I must replace the entire glass as it will not pass inspection otherwise. I have heard other claims from subaru owners and wish that the manufacturer would finally recall the faulty product and supply us with a quality product like they're supposed to do.
CategoryVisibility/wiper
DateNov 28, 2020
StateTX
Description
My car was purchased in april of this year. Within the first few weeks a crack appeared on the top right of the windshield. A couple months later another crack appeared in the bottom middle of my windshield. Additionally, there is a small crack on the driver side middle of the windshield. None of these were caused by any objects that I observed hitting the windshield, but maybe a smaller rock hit the windshield at some point while driving down the highway.
CategoryUnknown Or Other
DateNov 27, 2020
StateNC
Description
Windshield is cracked.
CategoryVisibility/wiper
DateNov 27, 2020
StateCA
Description
While driving on a city street, I drove over a bump. The windshield developed a long crack starting at the left edge. The crack continues up and to the right crossing in front of the driver's view area.
CategoryVisibility/wiper
DateNov 27, 2020
StateUT
Description
The windshield on this car has chipped 10+ times. I have never had a piece of glass chip so many times.
CategoryVisibility/wiper
DateNov 27, 2020
StateNY
Description
Windshield suddenly cracked which had to be replaced
CategoryVisibility/wiper
DateNov 27, 2020
StateCA
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that while driving approximately 50 mph a small pebble made contact with the front windshield causing the glass windshield to crack. Also, the front glass windshield had experienced several cracks previously. The cause of the failures were not determined. The local dealer and manufacturer were not notified of the failures. The failure mileage was 45,000.
CategoryVisibility/wiper
DateNov 27, 2020
StateCA
Description
Windshield cracked while driving.
CategoryVisibility/wiper
DateNov 26, 2020
StateNC
Description
Multiple chips involving the windshield, without obvious reason
CategoryVisibility/wiper
DateNov 26, 2020
StateCA
Description
Outback 2018 windshield started showing cracks while driving in highway. We had been driving for 1 hour in highway and suddenly saw the windshield cracking . In 15 mins, the crack got bigger and it was very tensed condition since I had my wife , new born baby and old parents in the car. I parked the car and called my insurance to check about the condition . I had spend my new year day on highway discussing the issue. It was a distressful day.
CategoryUnknown Or Other
DateNov 21, 2020
StateNY
Description
Driver side window will not close, will go up than down half way. If trying to close the window when it starts to rain/snow and it does't close can be a distraction to the driver, especially when driving on the highway at speeds of 70mph. This has been problem since I have owned this car and reported too subaru during the warranty, also know on the internet for a long time. It does not matter if stopped or driving.
CategoryElectrical System
DateNov 19, 2020
StateMT
Description
Battery does not charge and requires replacement every 200-300 miles.
CategoryElectrical System
DateNov 13, 2020
StateCA
Description
Phantom liftgate opening. The liftgate opens by itself with the vehicle locked, draining the battery, and does not sound an alarm. This has happened several times, at random times of the day, with the vehicle parked in our driveway. Subaru has replaced the battery but it has continued to happen. So far, we haven't had any opportunistic thefts from but we are concerned about that since locking the vehicle seems unreliable.
CategoryElectrical System
DateNov 12, 2020
StateMA
Description
The battery has died randomly over the last 2 years. We finally replaced it after being fed up with being stranded in different locations. Most recently, it died twice within a week. Both times I drove to work, parked and 2 hours later, the car had to be jumped to start. I took the car to subaru and they wanted to charge me 0 to insert the same battery.
CategoryVisibility/wiper
DateNov 11, 2020
StateCA
Description
We have had 3 cracked windshields since purchasing the vehicle on 3/31/18. We have had them replaced by the dealer each time at a cost of approximately 00-1200 each time. Each time we have been driving on a highway.
CategoryVisibility/wiper
DateNov 09, 2020
StateKS
Description
In the first 1. 5 years of ownership we have had to replace the windshield twice. It cracked the first time while stationary in our driveway in the cold and was replaced a few months later. One week after it was replaced it cracked while driving down the interstate with no vehicles within 500 feet of the car. I've read and heard from other owners this problem is one that is a known issue with the outbacks of this model year.
CategoryElectrical System, Engine, Unknown Or Other
DateNov 08, 2020
StateNH
Description
Battery dies prematurely, if vehicle is not driven for a few days, or if parked and rear hatch is opened and closed a few times. Dead battery left me stranded five times since 3/5/2019. Battery tested well at dealership three times, so was not replaced under warranty until it failed a draw test.
CategoryVisibility/wiper
DateNov 06, 2020
StateOR
Description
Windshield just starting cracking for no reason.
CategoryElectrical System
DateOct 24, 2020
StateMN
Description
2018 subaru outback, only 10,500 miles, battery keeps draining, and finally would not crank the engine. This happened 10-24-2020 (sat.) dealer white bear subaru would not answer his phone in service department. Called subaru roadside assistance, they would not tow to a subaru dealer, only a nearby independent repair facility. I rejected that, and since it was the weekend, I had to purchase a napa aftermarket battery, even though subaru warranty was still in effect. Cost me over 0,00.
CategoryElectrical System
DateOct 22, 2020
StateNH
Description
Car lights came on after sitting not running. Went to start the car, but not enough power to start it. Battery light was on. The next day, the battery was completely dead. I had to jump start it so I could go buy a new battery.
CategoryElectrical System
DateOct 22, 2020
StateNY
Description
Battery died many times. Car is just under 3 years old, with 18,000 miles still under warranty. Dealer said the car must be left that they needed to test. The cca rating is 300 something. A friend in colorado has a 2019 forester with a cca of 620! Very similar engine, both models are touring. Could it be that vehicles in less colder areas are fitted with inadequate battery cca so subaru can save a few dollars? Also the rab light came on while driving at highway speeds. How is that ok? The infotainment screen has frozen multiple times. When it did the volume of the radio could not be lowered.. I was parked when it happened, (radio was loud) then started driving and couldn't lower it.. Please note: these electrical issues occurred at different times ... I have no idea if they're related
CategoryVisibility:windshield
DateOct 13, 2020
StateCA
Description
Tl* the contact owns a 2018 subaru outback. The contact stated while driving 55 mph, a rock impacted and cracked the windshield. The contact stated he experienced the failure on three separate occasions. The vehicle was taken to the local dealer albany subaru located at 718 san pablo ave, albany, ca 94706, (510) 528-1244, where the windshield was repaired three times. The manufacturer had been informed of failure. The failure mileage was approximately 1,500.
CategoryElectrical System
DateOct 11, 2020
StateNY
Description
The battery in my 2018 subaru outback has died 3 times in the past 6 months. The first time I was parked close to a local mechanic and after jumping and testing the battery he deemed it dead and replaced it. 2 months later, while parked and idling as I waited for my husband at an appointment, the car shut down and went dead. It would not restart, but after I waited a few minutes it restarted. A month ago as I was driving about an hour from home, all the dashboard lights went on and the safety (eyesight) system disabled. I took the car into the dealer the next day and also told them about the dead battery and asked them to check the electrical system for a drain. This morning (exactly one month since dealer service) the battery was dead again. After jumping it and starting the car I discovered that the rear liftgate will not work. I have tried from inside the car, outside using the button on the liftgate and remotely with the key fob, nothing. After a a quick internet search I see that this battery drain is a common complaint with this model/year and that subaru just replaces the battery rather than address the underlying problem. This is not acceptable, I should not have to worry about whether my car will start every time I get in it.
CategoryVisibility/wiper
DateOct 04, 2020
StateCT
Description
I went out to my car in the driveway this morning and the windshield had a 6 inch "t" shaped crack starting with a single crack emanating from the middle of the windshield on the passenger side, horizontally about 6 inches toward the driver side, then perpendicular in a t formation 3 inches up and down . The previous night I had driven the vehicle and the windshield was fine. I found no evidence of an impact strike on the windshield. The car was stationary when I found the crack. It haad been driven approximately 12 hours earlier.
CategoryUnknown Or Other
DateSep 30, 2020
StatePA
Description
On infrequent yet multiple occasions since purchasing the car in spring 2018, after hanging up from a bluetooth phone call, the radio would blast at full decibels and be unresponsive to attempted adjustments with the volume control. On all occasions except for today's event, I was driving on major highways, becoming startled, then having to immediately try to rectify the ear-blasting sound. Today, I was in a parking lot, having turned off the engine--the radio continues to play and the bluetooth remains live in an outback for 5 more minutes, until the door is opened--I made a call, hung up, and the radio volume was fine; I immediately made another call, hung up, and the radio blasted at full decibels again. This time, I was unable to elicit a response by turning the volume knob, with the radio stopping shortly thereafter because it had reached the 5-minute limit. This event occurred whether I hung up first or the other person hung up first. I have had the car back to rafferty subaru on multiple occasions, with a variety of fixes attempted, most recently by swapping out my amp with one from a loaner vehicle. I have found identical complaints on the subaruoutback. Org forum, with others achieving no resolution as well, and with other being concerned about this uncontrollable condition occurring while driving at high speed on highways. This appears to be a problem in the 2019 and 2020 models as well.
CategoryElectrical System
DateSep 28, 2020
StateMD
Description
One day in april, the battery was spontaneously completely dead. At the time it seemed that leaf debris shorted the circuit of the battery causing connections to corrode and the battery to be destroyed. The dealership replaced the battery because it was within warranty. The new battery now is having issues within 6 months of installment. Within a 4 day period the battery has been drained 2x inexplicably (9/23/20 and 9/26/20). The first time it could be jumped to allow vehicle use, but the second time it could not. The subaru dealership advised it is likely a bad cell in the battery and wants to replace the battery.
CategoryElectrical System
DateSep 23, 2020
StateIL
Description
When the power tailgate is left opened for a prolonged period, the battery drains. The shortest hours left opened was 4 hours. Took the vehicle to the dealership, and the battery was tested to be normal (rated 550 cca, measured 504 ca, voltage 12. 74v, temperature 90f). The instruction provided by the dealership was to run the car every day to keep charging the battery. The car is equipped with the memory height to keep the hatch open, and that feature is useless when the battery keeps draining.
CategoryElectrical System
DateSep 21, 2020
StateOH
Description
Battery in my 2018 outback continues to be dead when I go to start it after sitting overnight. Just took it to the dealer and they called and said they did not find anything wrong. They are keeping it overnight to see if it is dead in the morning. In the past week I have had to jump start the car 5 times because it was dead. Just called subaru and filed a complaint about the problem. This is my 4th subaru and never had a problem like this.
CategoryUnknown Or Other
DateSep 20, 2020
StateTX
Description
While driving a rock.. Not a large one, cracked my windshield which ultimately progressed through out the windshield. One other time a similar situation occurred when a small rock hit the windshield causing damage to it. I also had a rock hit the passenger side on the second row window which completely shattered it. The car was in motion for the windshield on a divided highway occurence but stationary on a city street with passenger window damage.
CategoryVisibility/wiper
DateSep 19, 2020
StateCA
Description
A long crack formed from the top left side windshield has formed. We got this car from the dealership and within 15 minutes of driving home a crack had formed. No indication of debris hit. We heard a small popping sound and noticed the crack when we got home.
CategoryElectrical System
DateSep 18, 2020
StateOR
Description
The electrical system of the car drains the battery after a few days of not using the car. The car was purchased brand new in july, 2018. The car has a battery problem from the beginning. First time when the battery died I charged it myself and I took the car to the dealership for inspection. At the dealership they couldt find any issue. Since that time the car's battery drained completely six times preventing the car from starting. If the battery was not connected to a battery tender it went completely dead after a few days. Last time when the battery drained it couldn't be charged with a charger and also the car couldn't be jumped. After investing in a new battery and installing it on the car the battery drained again completely after a few days when the car was parked in the garage and not used.
CategoryVisibility/wiper
DateSep 13, 2020
StateMO
Description
My windshield cracked for no apparent reason on the driver's side. The car had not been hit by anything, but had been sitting idle overnight. There was only a 15 degree temperature change so it wasn't that.
CategoryElectrical System
DateSep 03, 2020
StateNH
Description
Purchased this car in feb 2018. Despite the pandemic of 2020, mileage is somewhat similar, driving trips are similar since getting the car. The battery has been dying over and over since earlier this year (feb/march 2020) for no apparent reason. On many occasions, after sitting in the driveway for a few days, a week, a day - the battery would be dead. Brought it to subaru and they told me some crap about not driving it for periods of time could cause this (a week?!). They tested my battery and said it was better than perfect. Now it's going back in to them because it is still happening and now they are claiming it's due to low mileage. They know more about this than they are leading on and are blaming the vehicle owners' driving habits instead of getting to the root of the problem.
CategoryVisibility/wiper
DateAug 27, 2020
StateOK
Description
2018 subaru outback deveolped a crack in the windshield that originated on the lower left corner in the de-icer region. The curious location of this crack led me to seek out what could have happened. I found a service bulletin from subaru in 2015 subarus that specifically state "these types of damage would only be covered by this warranty extension if the windshield is identified as having the above outlined condition and the damage originates in the affected wiper deicer area. Other forums again and again mention recurring problems originating in this de-icer area and quickly propagating the rest of the windshield. Cracks in subaru windshields often render eyesight unusable. Additionally the cost to replace these windshields is very high as you have to factor in recalibrating the eyesight equipment. I spoke to subaru of america and they stated that "this was from outside influences/impact and there are other impact areas on other spots on the windshield." the refused to acknowledge the connection between this service bulletin/numerous other subar owners forums/unusual are for a rock to hit or crack to form. Also, the vehicle is still under warranty. I am disappointed that this safety hazard as occurred and subaru not only refuses to authorize replacement, but they refuse to acknowledge that there is a problem with the windshields cracking.
CategorySuspension, Wheels
DateAug 25, 2020
StateGA
Description
Tl* the contact's wife owns a 2018 subaru outback. The contact's wife had noticed an abnormal noise coming from the vehicle, while driving at various speeds. The contact took the vehicle to hughes subaru (3010 atlanta hwy, athens, ga 30606) to have the brakes inspected and the dealer found no faults with the brakes. As the failure persisted, the vehicle was taken back to the same dealer where they discovered a failure with the two front tire wheel bearings and they replaced the two front bearings under warranty. The dealer also suggested that all four tires would need to be replaced due to the wheel bearings. The contact then took the vehicle to an independent mechanic where he inspected the vehicle and discovered that all four tires were chopped. He stated that the two front tires were worse then the rear tires. The independent mechanic also mentioned that the failure could lead to suspension issues. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 26,000. *dt consumer took vehicle back to hughes subaru to address concerns about the chopped tires and potential suspension issues. The service manager said that the chopping on the tires were not a result of failure of the wheel bearing hubs. He also said that there would be no suspension issues because of the failure. He said that the tires did not need to be replaced because there was 6+ tread still remaining on the tires. *dl
CategoryElectrical System
DateAug 19, 2020
StatePA
Description
Battery doesn't hold charged when parked over night. Can't start the engine after a few hour drive and park over night. Now I have to let the car engine running for a few hour everyday to keep the battery charged up enough to start the engine. Has to jump the car many times already. Gonna call the dealer and ask what are my options tomorrow.
CategoryElectrical System
DateAug 16, 2020
StatePA
Description
Dead battery overnight and liftgate random opening when vehicle is parked in the garage.
CategoryElectrical System
DateAug 13, 2020
StateLA
Description
My subaru outback 2018 to date is on its third battery, third battery replaced 8-7-2020 is dead today (8-13-2020). Vehicle parked in driveway.
CategoryVisibility/wiper
DateAug 12, 2020
StateNC
Description
The windshield mysteriously cracked on the lower third of the passenger side and immediately spidered out in all directions like a starburst even though the vehicle was sitting by itself in broad daylight in a lowe's parking lot. There are no chips/gouges on the glass surface on either the interior or the exterior of the windshield (which might suggest an impact). The glass appears to have cracked on the inside of the double pane windshield for no apparent reason other than manufacturing or design defect.
CategoryElectrical System
DateAug 10, 2020
StateNJ
Description
Vehicle has 17,000 miles, battery has died at least 6 times. Battery has been found drained in the am after being parked in garage. Dealer replaced battery at 16,000 miles. Battery problem still exists. Subaru tries to explain problem by stating interior lights are left on or key was left to close to car. Tests show there was no parasitic drain on battery. Subaru does not want to fix or admit the problem.
CategoryVehicle Speed Control
DateAug 05, 2020
StateCA
Description
The acceleration response is decoupled from the throttle. I had come to a complete stop at a stop sign. I tried to move ahead with a slight acceleration to get a view of cross traffic, unfortunately the vehicle accelerated too high and t boned into another car that was going across. The other vehicle was damaged. The problem is more evident while accelerating from slower speeds or from a stop.
CategoryVisibility/wiper
DateAug 03, 2020
StateMI
Description
Windshield seemed to spontaneously crack from the top passenger side while parked. There was no evidence of any kind of impact. The crack progressed over a period of several hours, increasing while driving or with temperature changes. This is the second windshield in 2 years due to spontaneous cracking, and it is less than a year old.
CategoryElectrical System
DateAug 02, 2020
StateTX
Description
During vehicle operation, both stationary and in traffic, the driver window intermittently does not close normally. Upon activation to raise the window when in open position, it rises only partway, then bounces back down. Only after repeated efforts, using multiple maneuvers of the power control, sometimes requiring pulling over on the highway so as not to further drive distracted, can one finally raise the window. This is a safety issue in that it requires driver attention during vehicle operation. It is also a hazard when needing to close the window rapidly to avoid dust, debris, weather precipitation, or strangers approaching the vehicle. We have taken it to the dealer to fix it on multiple occasions and each time are told that 1) nothing was wrong (again, it is an intermittent issue that we have documented with video 2) it was software-related and that they updated it to fix it and 3) it was the power window regulator and assembly (replaced twice). None of these efforts have solved this issue and the dealer has not been forthcoming with a reasonable solution over the past 2+ years while we are approaching our warranty expiration.
CategoryVisibility/wiper
DateAug 02, 2020
StateMO
Description
Six months after buying my 2018 outback the windshield cracked down by the defroster. There was no evidence of an impact. I replaced it with subaru glass because of the eyesight system. Cost was 00. One year later another crack appeared at the top middle part of the windshield. There is evidence of a small ding. The windshield seems particularly fragile and I understand others are having the same problem. I have replace three or four windshield in 40 years of driving other cars but now have two in less than two years on this car. Car is otherwise great but clearly there is a problem with the windshield.
CategoryVisibility/wiper
DateJul 30, 2020
StateID
Description
The windshield cracked spontaneously one day while driving. No other cars were around. Took into the dealership and they told us it was a rock chip that had cracked the windshield but the crack started at the top of the window and went down. No impact point is visible. We have also has another subaru which did the same thing but while sitting in garage.
CategoryElectrical System
DateJul 28, 2020
StateCA
Description
We were getting ready to leave to the store and got in the car and tried turning it on and when we inserted our keys and tried turning on the car-the car would not start and all we could hear was a clicking clacking sound coming from inside the hood. We tried starting the car again and we encountered there's the same issue, the vehicle would not start at all. We went in our other vehicle straight to the dealership to let them know that our car of 2 years would not start at all and they informed us it might be a battery issue and that we should call roadside assistance for further help. We asked if our battery was under warranty and they said they didn't know it all depended on the mileage and we informed them that our car was a brand new 2018 model with under 21,000 miles. They again said if it was a battery issue best bet was to replace with them and that it would be for a fee of 0 or more.
CategoryElectrical System
DateJul 28, 2020
StateIL
Description
Second occurrence of the problem in less than a week. Replaced original battery on 7/24/2020 (see complaint number 11341827). Battery drains for no reason, leaving battery dead and car inoperable. Car was stationary on driveway. Could not start it, so checked battery which was dead 0 volts.
CategoryElectrical System
DateJul 28, 2020
StateCT
Description
11/16/2018 dead battery for no known reason 6/15/2019 dead battery for no known reason
CategoryElectrical System
DateJul 28, 2020
StateIL
Description
Battery drains for no reason, leaving battery dead and car inoperable. Car was stationary on driveway. Could not start it, so checked battery which was dead 0 volts.
CategoryVisibility/wiper
DateJul 27, 2020
StateTX
Description
Defective front windshields. The original had a legitimate crack from a rock hitting it. The first & second replacement windshields (subaru branded) both cracked starting from the drivers side about midway up. The first replacement cracked at slow speed after pulling away from the curb. The second cracked after parking and closing the drivers door. Both cracks immediately spread laterally across almost half of the windshield in the drivers line of sight. The original windshield was replaced on 4/3/2019 and the first replacement windshield was replaced on 11/4/2019. This second replacement windshield cracked on 7/24/2020. Neither of these last two cracked windshields was caused by rock or debris hitting them.
CategorySteering
DateJul 23, 2020
StateFL
Description
The steering sometimes locks when car is operating in reverse, turning out of a parked position. Exact cause is unknown. I brought the car to the dealership for this problem in mid-march and they were unable to detect the fault. Today I encountered the same steering lock when backing out of my driveway and turning right to get onto the street.
CategoryVisibility/wiper
DateJul 23, 2020
StateGA
Description
Windshield experienced serious multi-fingered crack, originating in the top center portion of the windshield, where the 'eyesight' cameras are located. No known contact by object from road. Appeared to be spontaneous. Not certain if vehicle was in motion or stationary- didn't notice it until entering vehicle in the morning.
CategoryVisibility/wiper
DateJul 22, 2020
StateNJ
Description
The windshield cracked out of nowhere and spread quickly. The vehicle was stationary when we entered the car and noticed a long crack in the windshield. I never had this happen to a windshield before. The crack keeps growing for no reason.
CategoryVisibility:windshield
DateJul 16, 2020
StateMO
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that the front windshield cracked without impact. The vehicle was taken to reliable subaru (438 s ingram mill rd, springfield, mo 65802, (417) 720-8373) where the contact was informed that the windshield needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 10,000.
CategoryElectrical System
DateJul 13, 2020
StateKY
Description
Battery drains for no apparent reason while parked overnight in driveway.
CategoryVisibility/wiper
DateJul 13, 2020
StateAL
Description
I have had my outback for almost 2 years. In the last 3 months, I have experienced 4 cracked or broken windshields. I avoid driving behind trucks/semis but the smallest rock or anything seems to have disasterous result of bullseye/crack etc. I have had my windshiled replaced twice and now it needs to be replaced a third time.
CategoryElectrical System
DateJul 09, 2020
StateND
Description
The touch screen on my radio/head unit intermittently freezes. Was told by dealership service it is likely due to bluetooth, and tethering interference because they both try to connect. Dealer reset the radio, and I have not connected the bluetooth at all after the reset. Yet again same problem. This has been replaced once due to the recall and class action lawsuit. It still has issues. There isn't any real time frame when it does this just randomly turns non-responsive on the main touch screen. There have been multiple time this has occurred, and have been to the dealer 2 or 3 times now.
CategoryElectrical System
DateJul 07, 2020
StateCA
Description
When I park my car in the garage on thursday july 2nd and close the garage with no problem. On july 4th my wife open the garage and got a chair from her car acura rdx and watch the fireworks on the drive way. Later on put the chair back in her acura and close the garage. Sunday afternoon I had to go to the garage and get tools to fix the bathroom sink and saw the subaru outback hatchback open. I then found the subraru outback battery dead and the hatchback all scratches. My wife only has her acura car fob, the other subraru hanging on a closet door. My subraru key fob is in my work computer briefcase. Definitely nobody touch the subraru fobs. However, I only drive the subraru outback to work ( vanpool meeting location) about 4 miles from my house and usually about 5 minutes one way. The car unable to startup after the incident.
CategoryVisibility/wiper
DateJul 07, 2020
StateMN
Description
Was driving home from getting dinner on a side road near home (40mph zone), no other cars on the road, nothing hit the windshield, and it started to crack from the bottom middle of the windshield. There were no chips, the car was only 6mo old. No drastic temperature changes or anything. Believe what all the other people are saying. I have never seen glass crack out of nowhere like this. I really hope the class action lawsuits stick as there is clearly an underlying issue.
CategoryVisibility/wiper
DateJul 07, 2020
StateMN
Description
After replacing the windshield once with oem glass. It cracked again, in roughly the same place as before (bottom middle of windshield). This is the second windshield in less than 2 years! Subaru clearly has a problem with their glass or clearances around the glass. This one cracked while sitting in a caribou parking lot. We werent even moving. No rock chips, nothing hit the window. All the sudden heard a "pop" noise, then saw the crack.
CategoryElectrical System
DateJul 06, 2020
StateCA
Description
My 2018 subaru outback has been having issues with the battery and the car not starting. It seemed to have stemmed from the liftgate working improperly and draining the battery. It happened about a year ago, but self-resolved after resetting liftgate and jump starting car. Recently, about two weeks ago, it started having issues with the liftgate and battery again and was left stuck at a shopping center parking lot until I was able to get roadside assistance with a jumpstart. I brought it to subaru in fairfield, ca, where they diagnosed it as a liftgate issue that was draining the battery. They reset the liftgate and then charged the battery and sent me on my way. Today 6/6/2020, my car had difficulty starting again, took a few tries to start, though there were no issues with the liftgate. I brought it to subaru fairfield, ca again, where they said there was a battery failure, I was out of warranty for a replacement, and would be charged for a new battery even though they said that they know that there is an issue with a number of recent subaru owners with battery issues. Doing research online, it seems like it is a very common issue, leaving owners stranded randomly and needing a jump start, and that battery replacements are not fixing the problem, as the electrical draining issue is still there.
CategoryVisibility/wiper
DateJul 06, 2020
StateWA
Description
Two separate instances of a crack have formed while driving in normal conditions without a notable incident connected to the cracks. The initial cracks were noticed while driving on the highway.
CategoryVisibility/wiper
DateJul 06, 2020
StateFL
Description
Like many others, my windshield started cracking in 2 separate places. One long crack from just above the wiper blade spanning 18 inches, and another one that starts from midway up on the passenger side about 2 feet long that almost links up with the other one. Windshield was not struck and just occurred while in my driveway and garage in florida.
CategoryVisibility:windshield
DateJul 06, 2020
StateCA
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that upon inspection it was discovered that the upper right passenger side glass windshield was cracked. The contact indicated that the crack was approximately 5 inches long and was located on the interior section of the windshield. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 50,000.
CategoryElectrical System
DateJul 03, 2020
StateVA
Description
The head unit has failed and frozen several times. When this happens, functions like smartphone integration, navigation, and backup camera stop working. This occurs when vehicle is in motion. Functionality returns after car rests for several hours. Dealer has been unable to fix the issue with software updates. *tr
CategoryVisibility/wiper
DateJul 01, 2020
StatePA
Description
Normal driving 45 mph highway and without reason the windshield started to crack about one inch then kept getting longer about 20 minutes later the crack was about 8 inches long. *tr
CategoryVisibility/wiper
DateJun 30, 2020
StateSD
Description
I have been suffering from repeated windshield cracks, in a variety of road conditions, with this vehicle. Between my own car, and loaner vehicles of the same year/model, I have had 5 windshields crack in less than 30,000 miles. Most instances I did not see any debris impact the vehicle. On one occasion I was travelling under 10 mph, with no other vehicles on the street, which resulted in the largest 'bullseye' I've experienced, nearly 3" across. I did not see any object impact the car, and even stopped to inspect the road for debris that I did not find. My current vehicle has three distinctly separate cracked sections that occurred on separate occasions. One one instance, the nearest vehicle was almost 1/4 mile ahead of me as we were both travelling straight at about 65mph. The latest was while on an interstate entrance ramp, with light traffic, and under 50mph at the time of the crack. I did not see anything impact the vehicle.
CategoryUnknown Or Other, Visibility:windshield
DateJun 24, 2020
StateNE
Description
Windshield cracking while driving down interstate 80. *tr
CategoryVisibility/wiper
DateJun 23, 2020
StateIN
Description
Windshield cracked drivers side very low. It does not impede vision driving and I have not had it replaced. I don't know when it happened. I was driving my outback. I stopped for an errand and came out and noticed the windshield was cracked. I had used my defrost on the trip as the windshield was fogging. Please note that I had the same thing happen on my 2015 outback too. *tr
CategoryElectrical System
DateJun 21, 2020
StateFL
Description
Car would not start, clicking noises came from the fuse panel located inside vehicle to the left of the steering wheel which we never had heard before, no prior indication of low voltage or battery discharge. Eventually red battery icon displayed briefly on instrument panel. Unable to start, had to get a tow, jump unsuccessful. Fortunately car wasparked at home in the garage. Lights were not left on nor were doors or liftgate ajar.
CategoryVisibility/wiper
DateJun 20, 2020
StatePA
Description
The windshield cracked after starting defroster while still parked in the unheated garage. The vehicle was not in motion and there was no crack prior to starting the defroster. *tr
CategoryVisibility/wiper
DateJun 20, 2020
StateCO
Description
I believe a defect in the material or assembly caused my front windshield to crack. This crack was initially noted as I prepared to drive my car out of my garage and on to work, with a nearly imperceptible crack in the very lower left corner. The windshield cracked within months of purchase. The crack started in the lower left corner of the windshield, up against the very bottom of the a pillar. There was no pitting anywhere near the crack. It appeared to be caused by the metal frame for the windshield. The local subaru dealer refused to even look at it. I paid the total cost for repair, 7. 06, out-of-pocket. *tr
CategoryUnknown Or Other, Vehicle Speed Control
DateJun 14, 2020
StateCA
Description
The car windshield suddenly cracked on its own without any external or internal impact while parked. The crack started from the top on passenger side and extended vertically to the middle of the windshield. This crack impaired the ability of the eyesight driver assistance system to function properly causing the vehicle to lose safety critical features like forward collision avoidance and lane keep assist.
CategoryElectrical System
DateJun 12, 2020
StateCA
Description
Battery is completely draining without cause and requires jump start. Car battery drains after not driving for a little as 3 days. Vehicle was parked in a garage and on the street. Subaru maintenance verified that no lights were left on. States battery is good and I just have to start and drive everyday. *tr
CategoryStructure:body
DateJun 11, 2020
StateVA
Description
Subaru outback 2018 have an issue with the residue leak from the windshield near the eye sight it happened twice to my vehicle first time when I took the vehicle they said it might be a leak from the glue in eyesight and they said they have eyesight might be loose and they have tighten it and second time it happened and then they said no no the eyesight doesn't have any glue and this is coming from some glue used in the windshield. Subaru doesn't seem to be worry about it and all they say is they are not able to duplicate the issue. This issues started happening in this summer when the temperature is extreme hot the glue what they used to stick the windshield to the body of the car melts and it comes out when I took it to the dealership all they say is we are not able to replicate the issue. Contacted subaru customer service and they said we had our master technician had a look at the car and the field engineer they are not able to see this as an issue. When I bought a brand new car from subaru and with in 2 years the glue is melting because of heat not sure what kind of car subaru manufactures. The supervisor from subaru customer service doesn't seem to have any concern on the issue and keep saying when we are not able to replicate the issue its not our concern. I am getting scared if the glue came out and the windshield breaks or cracks when I am driving what will happen to the safety of me and my family. I took it to 2 separate dealerships. Subaru of america and colonial subaru. Subaru america said it might be a leak from the glue of the windshield and colonial subaru said they are not able to find the problem. *tr
CategoryElectrical System
DateJun 09, 2020
StateME
Description
Parasitic battery drain - premature battery failure rendering vehicle inoperable. Vehicle can not sit or idle for less than day without battery fully discharging, requiring jump start or roadside assist. Battery has been replaced twice in less than 3 years and less than 10k miles on 2018 vehicle purchased new (through dealer-- under warranty) . Battery replacement has not cured defect, and vehicle continues to fail. Vehicle has not been in accident, and is used customarily. *tr
CategoryElectrical System
DateJun 07, 2020
StateNY
Description
Vehicle was stationary at home in my garage. Battery was drained. Aaa had to be called to boost. Brought to dealer on june 3, 2020. They checked battery. Battery tested fine. Situation occurred again on (sunday) june 7, 2020, again at home in my garage. Dealer is closed on sunday. Will call on monday to discuss problem. No electrical accessories were left on to cause this problem on either day.
CategoryElectrical System
DateJun 06, 2020
StateCA
Description
Something in the car is constantly draining the battery. No lights or other systems are on but when the car sits for a couple days without starting, the battery drains. We have replaced the battery twice and it keeps happening. *tr
CategoryElectrical System, Structure:body, Visibility/wiper
DateJun 06, 2020
StateMI
Description
1. Defect in windshields or framing area. I've had 4 windshield crack in the bottom right and have replaced 3 so far since I bought it. Adding my name and car to the complaints saying the windshields in their subaru vehicles are defective and are spontaneously cracking, and breaking, sometimes 'within weeks or a few months of purchase.' I usually notice upon returning to my car in the morning to leave for work or returning from being away from it all day. My car insurance has covered all but 0 of the bills over the span of 2 years, luckily. But my time is valuable. 2. Radio/multimedia screen sometimes doesn't come on when I start the car and won't work until I turn the car off and back on later. 3. Chincy material, seems to dent veeeery easily, does not live up to high standards and durability they rave about. I'm not sure what all has dinged my car but it is way more frequent than any other car I've owned. I usually notice walking up to it from being parked. Could be from driving down road though. 4. Battery life is short. Car was not run for 5 days and battery was dead. Claims to be an outdoorsy car so why would it be set up to kill the battery so quickly? My dealership updated the software and gave me a bigger battery to help "fix" that issue. *tr
CategoryElectrical System
DateJun 04, 2020
StateMT
Description
Battery was dead in may 2020. Purchased new battery 5/28/2020. New battery was dead 6/4/2020. New battery had lasted only 7 days. *tr
CategoryVisibility, Visibility/wiper
DateJun 03, 2020
StateCA
Description
My subaru outback 2018 windshield cracked again after just a few weeks into getting it previously replaced. The same thing happen as the previous time, a very small rock caused a huge crack to the windshield going at moderately slow speed entering the free way. Subaru replaced the first one free of charge because they knew an ongoing class action lawsuit was in place, but states that any further issues will be out of my pocket. The windshields that are being provided as replacements all have the same issues of cracking very easily. *tr
CategoryVisibility/wiper
DateMay 31, 2020
StateTN
Description
The car was parked in an end space parking. When I returned the windshield was cracked on the passenger side. No marks, dings or dents are near or around the cracked windshield.
CategoryElectrical System
DateMay 24, 2020
StateNM
Description
Battery had to be replaced within a year of owning the car as it would not start and could not be recharged. Since replacement I have had a few times when the car wouldn't start again. *tr
CategoryVisibility/wiper
DateMay 24, 2020
StateNM
Description
Over the last 6 months I have gotten 6 rock chips that have come from driving on ground roads at speed of no more than 40 mph some were from bugs or dirt clods. One chip has resulted in a break going up the middle of the window and will soon be in the eyesight system. The crack happened while sitting in a sheltered parking lot during a warm 75 degree day. *tr
CategoryElectrical System, Unknown Or Other
DateMay 20, 2020
StateNJ
Description
Dead, drained battery- no response from car, unable to even open with key fob. Car parked in garage at home. *tr
CategoryElectrical System
DateMay 20, 2020
StateOR
Description
My relatively new subaru failed to start, and had no electrical power at all. The oem battery would not charge with a home charger, but was able to start with a jump from aaa. At subaru of bend, they stated the battery had not failed, but that subaru's are programmed not to charge the battery below 40 mph. They installed a software change that removed that "feature" since we use the vehicle primarily, but not exclusively, for around town driving. This non-charging is a safety issue since the failure to start occurred without warning, nor would any reasonable person expect a car not to charge the battery when driving predominately on local trips. There was no warning of this "feature" and if the car failed to start in a remote location, this could be a safety issue. We do drive the vehicle to trailheads in the national forest and wilderness area's, and subaru advertises its products, such as the outback, and being suitable for back roads driving. *tr
CategoryElectrical System, Unknown Or Other
DateMay 19, 2020
StateCA
Description
This model has severe battery drain issues. I have had to repeatedly jump or charge the battery after just a short period of the lift gate or side doors being open. The lights are turned off but they still drain the battery. This is unacceptable in an "outdoor" vehicle. You cannot tailgate, use the lift gate to make a tent, keeps doors open when unloading. Subaru gives you an under-powered cheap battery and has the drain issue. I cannot use the car as marketed. I finally got fed up with the issue so far and purchased my own larger battery. Soa has agreed to pay for this, but the underlying issue needs to be corrected. I suspect on the lift gate there is power continually flowing to it when open so it is ready to close when you push the close button. This need a kill switch. My behavior with this car is no different than other cars in the past and their batteries did not die. This is not user error, but a bad design. The web is full of similarly frustrated owners. I'll put the last date I had to call aaa, but this has happened repeatedly since I have owned it. Even an hour of the lift gate open seems to severely drain the battery. My parents have a 2016 and I don't think they have this issue? This is a safety issue if you get stuck somewhere in the wild with a dead car. *tr
CategoryUnknown Or Other, Visibility
DateMay 18, 2020
StateID
Description
While parked indoors a front windshield crack first appeared on lower drivers side of windshield. No sign of being struck by projectile. *tr
CategoryVisibility/wiper
DateMay 18, 2020
StateCA
Description
Car was sitting in driveway for one week. Drove my car,city street, turned on air conditioner, windshield started cracking out of nowhere, from middle of passenger side, the crack turned up halfway and stopped halfway through windshield. Nothing hit the window. Took it to the dealership and they said there was a point of impact. The dealer took a pushpin and pushed it into the windshield to show me. I argued that several people have had this same problem with this model and dealer said that it is not covered under my warranty. I argued that nothing hit my windshield and they said that something did. *tr
CategoryUnknown Or Other
DateMay 17, 2020
StatePA
Description
Windshield crack under wipers on passenger side. Car was parked in driveway for 2 days. Under stay in place orders. 2 cracks about 1 inch apart, no sign of impact. Crack became a long line into the driver view. While driving for 1/2 mile. Called subaru and mentioned that nothing hit car. They said no problems with windshields have been recorded.
CategoryVisibility
DateMay 11, 2020
StateIL
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that after 2 months of owning the vehicle the windshield cracked. Additionally, the passenger's side front window was also cracker. The passenger's side window and windshield were replaced were replaced by international autos orland park (8031 159th st, tinley park, il 60477). The contact stated that four months later, the windshield was cracked again. The manufacturer was contacted and authorized the replacement of the windshield a second time. The contact stated that six months later, the passenger's side window and windshield were again cracked. The manufacturer was not contacted after the last failures. The failure mileage was 5,000.
CategoryElectrical System
DateMay 08, 2020
StateHI
Description
The car has 19065 miles and will not start because the battery is dead. The car will start when jump started following the manual procedures. However the battery immediately discharges when engine is turned off. When the battery is disconnected from the car the voltage is 12. 65 but when the battery is reconnected to the car the voltage drops to 5. 75 indicating there is a load on the battery when the car is in the off mode. When running or driving the battery warning lite is not displayed. *tr
CategoryVisibility/wiper
DateMay 01, 2020
StateTX
Description
Windshield cracks exceptionally easily and seemingly without any cause.
CategoryVisibility/wiper
DateApr 29, 2020
StateCA
Description
Subaru outback 2018, was parked in a garage, rarely driven for last two months. Came to the garage in the morning and found a long single-line curvy crack starting at the drive edge of the windshield and going horizontally for about half of the windshield.
CategoryElectrical System
DateApr 25, 2020
StateWI
Description
Car was not used for 5 days and had dead battery.
CategoryStructure:body
DateApr 21, 2020
StateMA
Description
My windshield spontaneously cracked starting at the vertical edge on the passenger side. There was no event that caused this. It just happened one day. I'm barely driving my car bc of the pandemic so I'm assuming it happened when it was stationary.
CategoryVisibility/wiper
DateApr 10, 2020
StateTN
Description
2018 subaru outback windshield cracked while on highway. No apparent stone hit it. Replaced on 3/5/2019. Friend sent me a website where it was noted that multiple others subaru owners experienced the same occurrence. It stated to file a complaint with you. I am unable to scan or upload repair paperwork but I have my receipt from the repair. *tr
CategoryVisibility/wiper
DateApr 09, 2020
StateCA
Description
I noticed a small crack in the center of the windshield. I did not see or hear a rock or item hit the windshield, I only saw the result ' the crack. Each day the crack grew longer. Once it was approximately a foot long, I called to get it repaired. *tr
CategoryVisibility/wiper
DateMar 30, 2020
StatePA
Description
Front windshield cracked for no apparent reason.
CategoryVisibility/wiper
DateMar 25, 2020
StateCA
Description
Windshield suddenly cracked while stationary
CategoryVisibility/wiper
DateMar 24, 2020
StateUT
Description
Windshield cracks without any apparent impact. Starts from the edge of the windshield and crack expands inward. Replaced a couple months ago for same issue and already have 2 cracks in the new windshield.
CategoryVisibility/wiper
DateMar 21, 2020
StateMT
Description
Windshield spontaneously cracked from bottom at frame up
CategoryUnknown Or Other
DateMar 17, 2020
StateCA
Description
2018 subaru outback purchased in november 2017 - oem windshield has cracked twice (in 2 years).
CategoryVisibility/wiper
DateMar 17, 2020
StateMT
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that while driving approximately 35 mph, the front windshield cracked without warning. The contact stated that crack expanded over time. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 23,000. *ln*jb
CategoryVisibility/wiper
DateMar 16, 2020
StateNJ
Description
The windshield has a chip in it & I do not remember getting it by any pebble. Seems the windshield may be defective. This is a new vehicle.
CategoryUnknown Or Other
DateMar 15, 2020
StateMA
Description
I own a 2018 subaru outback and the windshield crack for no reason while I was driving. When I went to replace it safelite glass was in able to recalibrate the eyesight camera. They tried to switch the aftermarket windshield with an oem window and it didn't work and sent me to the subaru dealer to recalibrate. This didn't work either so they had to replace the eyesight camera. Safelite stayed this happens a lot when they replace windshields because the cameras are not protected so if a little dust gets on it while they change the windshield it can screw up the cameras ability to recalibrate. They also advise it's a know issue with subaru's but they have done nothing to resolve it
CategoryUnknown Or Other
DateMar 15, 2020
StateUT
Description
I owned a 2018 subaru outback for about a year. In that year my windshield cracked three times across more than half of the windshield upon impact of a tiny rock. The first time it happened I was stopped in a parking lot, and turned on my ac which caused the windshield to split- I couldn't even find a chip that caused the huge crack. The cost to replace was over 0 each time so I sold the vehicle after the third time. The first crack was in april 2019 and the last was in august 2019. I involved my local subaru dealer that I purchase the car from, and they told me that it was hot out and that's why the glass was cracking, but I've never seen a windshield behave in that manner before, no matter the temperature.
CategoryVisibility/wiper
DateMar 15, 2020
StateGA
Description
While driving on a trip, a crack appeared on the lower passenger portion of the windshield and proceeded to grow up and across the windshield over the next 24 hours. Often times the crack growth was observable. Subaru would not cover because the crack had already exceeded their size limit before it could get into a shop. No preceding event, like a rock hitting the windshield, was observed. The location of the divot was too low and close to the wiper blade for a rock at highway speed.
CategoryUnknown Or Other
DateMar 14, 2020
StateWA
Description
During 4th week august 2019, I made an emergency stop on the shoulder on interstate 90. There was usual traffic, not sure if there was a tiny rock which came flying on my windshield, I haven't heard any noise nor I have seen any chipping. The next morning I woke up too see a tiny crack, immediately I contacted my insurance and local car dealership to find out cost's, but as it was weekend, I wasnt able to get a slot. 2 days later I see a nice fine crack across the screen, this was a bad surprise for me, I used a mazda for 3 years before and definitely traveled a lot, with tiny rocks flying on the windshield, but it never ever cracked. With subaru I am shocked, I felt glass quality to be either fragile or composition of windshield glass may be compromised(or poor). I am not sure if the company has noticed this complaints. When I spoke to 3rd party glass vendor he told me that there are many subaru outbacks which had seen similar issues. On top of it, I was told that there is a charge of ~250$ to adjust smart lens, which is ridiculous, so in summary when a windshield cracks it takes 350$ glass + 250$ lens correction = 600$, which I feel is highly in-justified. There has to be someone who needs to take a legal action against the company.
CategoryVisibility/wiper
DateMar 14, 2020
StateCO
Description
October 22nd, 2019 my windshield cracked out of the blue as I was sitting waiting for my kids to get out of school.
CategoryVisibility/wiper
DateMar 14, 2020
StateNH
Description
Windshield cracks
CategoryVisibility/wiper
DateMar 14, 2020
StateOK
Description
My windshield cracked without being hit or chipped while the car was parked.
CategoryVisibility/wiper
DateMar 14, 2020
StateCA
Description
Crack in windshield on driver appeared while normal driving. No indication of rock chips at all that could have caused it. Vehicle was in motion on a city street traveling straight. Crack originated from a-pillar and propagated towards the center of the windshield. Took the vehicle to the dealership and they replaced it at my cost of about 00.
CategoryVisibility/wiper
DateMar 14, 2020
StateCT
Description
I noticed a crack in the windshield doesn't know how it's happened. I reported this issue to the dealer. They suggested fixing the issue with insurance. I don't know why subaru is very carelessly handling the quality of windshield even though they are focusing more other safety features.
CategoryUnknown Or Other
DateMar 11, 2020
StateNY
Description
Keyless access system has issues. Several times I have found the car unlocked and / or with the rear hatch door approximately half way open. I've noticed also that sometimes other person fob interfering with my car. 2x when I've been parked with engine off the alarm system would start blaring for no reason. All these incidents happened with the car parked and engine off.
CategoryVisibility/wiper
DateMar 08, 2020
StateWA
Description
My windshield cracked from below where the wipers are into a huge crack. No rock hit me.
CategorySeats, Visibility/wiper
DateMar 07, 2020
StateMO
Description
Windshield developed a crack on the top passenger side, I do not recall any rocks or debris hitting the windshield. Next morning the crack grew to over half the windshield. Over the next few days the crack has grown to cover 85% of the windshield horizontally, almost in a complete "u" shape. I now have to decide to spend the ~

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,000 to replace the windshield or drive with the crack. After reading all the complaints on 2nd cracks, I'm hesitant. The driver seat has a very annoying squeak when getting in/out and while driving the vehicle. Some days it's worse than others, and it doesn't seem to matter what the current weather conditions are.
CategorySteering
DateMar 03, 2020
StateCA
Description
Uncontrolled steering as described by other complaints while in motion. Dangerous at high speeds. Happening since I bought the car new july 18, 2018.
CategorySeats, Visibility/wiper
DateFeb 26, 2020
StateCA
Description
1-windshield very large crack and it kept getting bigger 2-driver seat is squeaking even after the repair. Afraid the seat frame might come a part during accident
CategoryVisibility/wiper
DateFeb 26, 2020
StateOR
Description
Tl* the contact owns a 2018 subaru outback. The contact stated the front windshield on the driver's side cracked. The crack runs from the far left corner on the driver's side just in the middle at the rear view mirror. The crack was caused by a small pebble bouncing off the road. The contact mentioned it was the second occurrence with the windshield cracking. The dealer bud clary auto group (1030 commerce ave, longview, wa 98632 (360) 423-1700) referred the contact to an auto glass company who replaced the windshield. The manufacturer had not been contacted yet. The failure mileage was 5,000.
CategoryVisibility/wiper
DateFeb 26, 2020
StateVA
Description
Windshield suddenly cracked about 18" when stationary. Had to have it replaced.
CategoryVisibility/wiper
DateFeb 26, 2020
StateWA
Description
Travelling down the highway at freeway speed, a truck kicked up a rock which hit the windshield. It created a chip less than the size of a quarter. Within one hour it started cracking to the left and right of the chip. I have never had a rock chip spread like this. It should have been an easy repair. Now the windshield is cracked almost the entire length. It is my understanding that the safety features in the windshield may not work effectively now. I am also concerned that crack will continue to spread and inhibit my vision.
CategoryVisibility/wiper
DateFeb 25, 2020
StateNV
Description
Windshield began to crack from the right side lower portion without any impact to the glass from any source while driving around 35mph. The crack continued across the glass to the drivers side and glass had to be replaced. There was no apparent reason for this to happen and there was no previous damage or impact to the glass.
CategoryUnknown Or Other
DateFeb 24, 2020
StateCO
Description
Windshield cracked for no reason and the cracks are spreading.
CategoryVisibility/wiper
DateFeb 24, 2020
StateMD
Description
The windshield kept cracking multiple times
CategoryUnknown Or Other
DateFeb 23, 2020
StateCA
Description
Cracked windshield
CategoryUnknown Or Other
DateFeb 23, 2020
StateMT
Description
Windshield spontaneously cracked from driver's side about 4 inches toward center. I actually witnessed the crack suddenly appear while hearing a cracking sound. The vehicle was in motion at the time; I was driving at 65 mph on a smooth stretch of highway.
CategoryVisibility/wiper
DateFeb 23, 2020
StateWI
Description
Cracked windshield on upper passenger side
CategoryVisibility/wiper
DateFeb 23, 2020
StateIL
Description
I was on an on ramp about to enter highway near where I live. I wasn't yet at highway speed. Suddenly not sure if a rock or rock salt hit my windshield. It didn't sound like a large piece, and I didn't even see it. What seemed like normal road debris that from my experience would never affect a windshield and hasn't with other car makes I've owned actually impacted my 2018 subaru outback. A small chip/chunk of glass appeared on my windshield. Was very surprised and appalled about what happened.
CategoryVisibility/wiper
DateFeb 23, 2020
StateNV
Description
Windshield cracked and created a very large spidering crack.
CategoryVisibility/wiper
DateFeb 23, 2020
StateWA
Description
Cracked windshield while driving, possibly from a rock. I have no pictoral evidence but I have the repair receipts.
CategoryVisibility/wiper
DateFeb 22, 2020
StateGA
Description
While driving on interstate highway, windshield starred then cracked across most of windshield width quickly. No other vehicles were near and there was no debris in roadway. This occurred several months ago; windshield has long since been replaced.
CategoryVisibility/wiper
DateFeb 18, 2020
StateCA
Description
I have a 2018 subaru outback (less than 2 years old). Driving on the highway and heard a glass crack. Then I noticed that there was a large window crack starting from the bottom of the windshield (driver side windshield wiper) and curving upwards towards the center. Pulled over to check, and there was no signs of obvious rocks hitting the windshield where the crack appeared. I recall driving in the morning and as the weather warmed up the window crack occurred. Not sure if temperature may have caused this, but in any case the windshield should not be cracking on its own without obvious signs of impact by objects. I believe this to be a defective windshield issue.
CategoryUnknown Or Other
DateFeb 17, 2020
StateSD
Description
We own 2 2018 subaru outbacks. We have had to replace the windshield in each one twice (a piece) and one of them has a cracked windshield again. After looking on line I find that we are not the only ones who have had to replace the windshields multiple times. The dealerships continue to say the windshields are cracking because of rock chips. None of our other cars' windshields are cracking. The last one cracked when the car was sitting in the garage and had not been driven. Since this happened 5 times with 2 vehicles some of the questions your form asked did not apply. Such as how fast were we going (sometimes 55,65 or 0) what date did this occur (5 different dates) at what mileage 5 different ones but they are on the 4 insurance claims I attached. The 5th one we have not fixed yet. Why? It's just going to break again. We are going to have to report it to our insurance company, our rates are going through the roof now because of all theses claims and then there is hassle to get it fixed. Not worth it to have it break a month or two down the line. I am not sure my files downloaded to you. I have the hard copies just in case. Thank you for your help!
CategoryVisibility/wiper
DateFeb 16, 2020
StateCA
Description
I was driving on a 2 lane hwy going about 50mph when I spotted a small star crack in the bottom, middle of my windshield. The crack has continued to grow, mostly horizontal over the next 2 weeks. The weather was mild, about 55 degrees and there was no one driving in front of me.
CategoryVisibility/wiper
DateFeb 12, 2020
StateUT
Description
On returning to parked car mid-day on 2/2/2020 (a mild winter day, parked in shade at ski resort), I saw a t shaped crack on lower part of windshield just on passenger side of center. There was no chip or dent or crack in the central windshield when I parked the car. I didn't see or hear an impact to the windshield on the drive that morning. Over the course of the next 10 days, this has grown, extending to the bottom of the windshield and across about half the width of the windshield.
CategoryElectronic Stability Control, Service Brakes
DateFeb 11, 2020
StateNY
Description
My 2018 subaru outback has brake fade stopped in traffic, brake loss (petal goes to floor) after being parked or driving, and brake loss in x-mode ( x mode feature controls braking/speed on steep slippery roads. Subaru dealer made 4 unsuccessful repair attempts. Subaru of america flew in a field engineer, tied up my car 3 weeks but was unsuccessful also. Mathew in a recorded message soa's service rep. Confirmed the brake issues & claimed soa was testing all brake components. On 01/07/2020 my 2018 subaru ,still under new car warrant, failed to pass a ny state motor vehicle inspection. I can not legally drive my vehicle on ny roads. Soa offered me $ 2,500. 00 to go away. I have made videos of my brake loss it occurs so frequently. Nhtsa has several brake failure complaints with roll over, injuries & 5 car pile ups. I believe soa refuses to help me in order to circumvent a recall. The 2017 outback had a brake fade issue that soa did a secret repair according to online info. Please share this information.
CategorySuspension
DateFeb 08, 2020
StatePA
Description
Rear trailing arm snapped rendering vehicle unsafe to drive - the rear trailing arm snapped. It looks apparent it was slowly failing as some parts of the fracture are rusted out. The part number is 20250al02a. These parts were designed with very thin walls and may be the reason why it failed. I got lucky that the vehicle was just off the highway before I heard a clunking noise, braking at highway speeds would have caused the vehicle to flip over as the vehicle was not stable at all during the failure. Here are some photos of the failure. These photos were taken the day of the failure, february 8th, 2020.
CategoryUnknown Or Other
DateFeb 07, 2020
StateCA
Description
The key got stuck in the ignition, and the visor on passenger does not swing correctly, the radio turns on when I start the car even after the radio was turned off
CategoryVisibility/wiper
DateFeb 06, 2020
StateKS
Description
Windshield cracks easily and quickly. Affects safety/camera and sensors. A small chip appeared on the windshield, under cold temperatures in kansas 2020 january, chip grew a crack extending from driver to passenger side
CategoryPower Train, Vehicle Speed Control
DateJan 31, 2020
StateFL
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that while his wife was pulling into a parking lot, the engine revved, and with the driver's foot on the brake, the vehicle accelerated and went over the parking curb and crashed into an embankment in another parking lot. There was no warning. The contact stated that his wife complained about an unknown light that once flashed on the right side of the dashboard. The contact stated that the light did not stay on. The vehicle was damaged but was not totaled. There was no injury and no police report was filed. The vehicle was towed to the (anderson subaru located at 7050 pensacola blvd, pensacola, fl 32505), where the technician stated that the vehicle operated as intended. The technician offered to have an engineer evaluate the failure but warned that it would take three to four months to be completed. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 39,000. *dt*jb
CategoryService Brakes
DateJan 27, 2020
StateNY
Description
Brakes are soft and go almost to the floor. One cannot pump up todays brakes. Rear brakes almost new. Front brake pads new. Brakes stop vehicle in normal operation. My concern in emergency situation. Very heavy braking goes very close to the floor.
CategoryElectrical System
DateJan 26, 2020
StateCA
Description
The volume of the phone ring: this is another problem going on for years, throughout different year models, and very well documented on the internet in several forums as well (https://www. Subaruoutback. Org/threads/2018-w-nav-phone-ring-volume. 497495/). Every time my cellphone rings, it's ear piercingly loud. It makes one jump loud. I did try to get help at the dealership but sadly there is no remedy. The problem is twofold: 1. The phone connected via bluetooth to the car's native system. While in settings there is a mode where one is able to adjust the ring volume (which is for some reason set to '10' by default) and bring it down to '1-2', soon as one parks and leaves the car for even an hour the system resets to '10'. Even worst, sometimes all one have to do without leaving the vehicle, to turn up the volume on the radio and that will reset the previously lowered ring volume. 2. The phone connected to airplay for which there are no settings whatsoever. Even if the phone in silent mode and there is no sound for text messages, it rings overwhelmingly loud.
CategoryElectrical System
DateJan 26, 2020
StateCA
Description
These incidents are ongoing problems from purchasing my first outback 4 years ago. The question/answer below (*when did this happen?) cannot be answered truthfully, pinpointed to an exact date. It was a brand new car purchased from the dealer and my current, second one with the same exact issues are also a new purchase from the same dealer. The hazard flashers: when the car is in parking and hazards are on, if one locks the car with the fob, they won't be able to unlock the car with the remote anymore. The tiny key from the fob needed to unlock, which is hard enough especially for someone with disabilities and consequently triggers the car's alarm. Weather warnings: this outrageous thing started just a few months ago (nov. 2019), when I was prompted to update the firmware. Ever since at any weather phenomena (regardless of my phone being plugged in or not, bluetooth on or off) a warning appears on the screen and one has to interact with it. This warning pops up sometimes every 2-4 minutes while driving. Especially dangerous on the highway at high speed, at night and while using the navigation system in unfamiliar areas since one's been distracted by the blacked out screen. When I first reported this issue at the dealership they spent an entire day finding the problem, unsuccessfully. Which is a huge surprise because there are multiple websites and forums (https://www. Subaruoutback. Org/threads/weather-alerts-on-the-head-unit-radio. 449129/) discussing the problem with no solution, going beck for years. While I appreciate the effort, it's absolutely not my vehicle's job to tell me about the weather.
CategoryVisibility/wiper
DateJan 24, 2020
StateWA
Description
We have 2 cracks that continue to grow on our windshield. We have never had a windshield crack in this way in over 50 years of driving. The cracks grow overnight in the garage!!
CategoryVisibility/wiper
DateJan 20, 2020
StateCO
Description
Windshield spontaneously cracked overnight while parked in a garage. 12" crack appeared on driver's side. This is the second windshield that has cracked within 2 years and less than 27k miles.
CategoryUnknown Or Other
DateJan 10, 2020
StateNC
Description
We purchased a new 2018 subaru outback in july 2018. My wife was the primary driver of this vehicle. By april 2019, my wife was suffering from severe knee and hip pain on the right side of her body. During her visits to her orthopedic specialist (knee), she was asked multiple times if she was in an accident. In july 2018, I got to drive her car on an 8 hour trip. By 5th hour, my right knee was in major pain, like being on fire from within. In close inspection of driving position, I found the following: 1. Transmission tunnel intrudes in driving position to operate gas peddle 2. Gas pedal is tucked away too far to the right (line of sight covered by transmission tunnel) 3. The distance between the gas and brake pedal are longer than any other car that we have owned. Operating the two pedals require wide turn of right ankle). The combination of the above 3 design issues forces driver to open the right leg at the hip. Next to turn to right foot below the knee further to the right. Lastly require wider turn of right ankle to operate brake pedal if not lifting right foot to operate the brake pedal. Later that day, we did an internet search on "subaru" + "leg pain". We found out reported issues since 2013. Also, our sister in-law who has a subaru forester shared that at time she feels discomfort in her right leg when traveling longer than 2 hours. Since then we have heard from other subaru owners having pain in right side of their body. Information surfaces only when we share our experience. Since july 4th 2018, I have been driving the outback. While my daily commute is not as long as wife's, I am experiencing discomfort in my right knee and ankle. I have reach out to local dealer and subaru america top executives. So far they refuse to acknowledge that they have a problem or willing to work with me.
CategoryUnknown Or Other
DateJan 08, 2020
StatePA
Description
Windshield is very susceptible to chipping from the smallest stone fragments, then easily spreads. We had it replaced along with recalibration of the eye sight. Cost was 697. 00 prior to that any time you would hear the faintest sound of something hitting the windshield you would see a tiny chip mark. I have been in the automotive repair business for 30 years and driven many vehicles in my 62 years and this windshield by far is the most fragile. Even the new windshield has chip marks and is only a couple of months old.
CategoryStructure:body
DateJan 02, 2020
StateCA
Description
I just driven home from work on the freeway for 20 minutes. Got home and parked my car on the street in front of my home. I went into my home and came out about 30 minutes later to do some yard work. A crack in my windshield caught my eye. I looked at it and it went from one side to the other it was not there when I parked my car 30 minutes earlier and nothing hit the windshield on the freeway. This happened 9 mos after I bought my car. It was still under warranty but they made me pay 18. 33 out of my pocket and then told me to get reimbursed by my insurance.
CategoryVehicle Speed Control
DateJan 02, 2020
StateVA
Description
I was driving in a 4 lane (two on each direction) parkway toward a red stoplight with one car stopped at my lane at the light, I was coasting, slowing down toward the car. When I was about 30 ft away the light changed, the car in front started driving and I applied the accelerator. The distance to the car in front was definitely increasing however my car went into emergency braking mode, cancelling my acceleration pedal action and stopping the car. Luckily no one was behind me as it would have almost certainly ended in a rear-end collision.
CategoryVisibility/wiper
DateDec 31, 2019
StateMO
Description
Wife was driving and a small stone hit the windshield, leaving a small chip in the glass. Upon turning on the defroster later, the windshield cracked.
CategoryVisibility/wiper
DateDec 30, 2019
StateAR
Description
Small rock (maybe?) hit windshield and it immediately cracked. Was driving back from memphis, tn to little rock, ar christmas evening on I-40. This is now the second time this has happened in 1. 5 years of owning this vehicle.
CategoryVisibility/wiper
DateDec 30, 2019
StateCA
Description
Like other late model subaru outback owners, a spontaneous crack developed in the windshield. This crack appeared at approximately noon on saturday, december 29th, 2019 in the parking lot of a restaurant. I have an appointment to assess the problem tomorrow at the subaru dealer from whom I purchased the vehicle. The initial indication is that the crack may not be covered by the warranty. I am filing this complaint to document the issue and perhaps to recover the cost of this repair ,if incurred, from subaru.
CategoryVisibility/wiper
DateDec 30, 2019
StateFL
Description
My front windshield developed a spontaneous crack below the wiper blade. It was stationery.
CategoryVisibility/wiper
DateDec 28, 2019
StateWI
Description
Cracked windshield spontaneously occurred while vehicle was parked in driveway. Crack spread throughout the lower portion of the windshield.
CategoryElectronic Stability Control, Visibility/wiper
DateDec 27, 2019
StateCO
Description
I found a crack in the upper right hand corner of my windshield (subaru outback 2018). The vehicle was stationary at the time. There was no cause for the crack (hail storm, rock/gravel hitting car). At this time, the crack has spread and the subaru eyesight program (sensor program) does not work.
CategorySteering
DateDec 27, 2019
StateNH
Description
My 2018 subaru outback does not have steering assist and was purchased new. At all speeds, the steering feels very loose when traveling resulting in a disconnect between the road/wheels and the steering wheel. At highway speeds, the car often feels like it is hydroplaning or wind is forcing it to the left or right despite driving on dry roads in calm weather. The steering is erratic and is especially unpredictable when driving on uneven or snow covered roads. On snowy roads, the car drifts and feels like it is uncontrollably starting to slide resulting in an over correction of the steering wheel. This problem is terrifying and the exact opposite of how subaru advertises the car performance. I took the car to my dealer as it is still under warranty and they only said it was the alignment which we just had done the previous week. Subaru has had steering problems before and I feel like they are just trying to ignore the problem. Im surprised they have not issued a recall since the problem is very dangerous and could result in driving accidents and deaths.
CategoryVisibility/wiper
DateDec 27, 2019
StateCA
Description
While driving on the freeway a rock of piece of gravel hit the passenger side front windshield approximately 1/8" from the top edge of the glass immediately resulting in a crack which within hours spread across the windshield.
CategoryVisibility/wiper
DateDec 26, 2019
StateCA
Description
A small rock or piece of gravel hit the driver's side windshield approximately 3" from the top edge while driving on the freeway. Almost immediately a 12" long crack developed and has continued to spread. This is the second time this has happened in 16 months.
CategoryUnknown Or Other
DateDec 24, 2019
StateGA
Description
Our 2018 outback almost killed my husband. He was getting into the car (it was running) and just opened the door, when the car rolled back. He was pinned between the door and the garage frame and fortunately the he was able to roll into the garage. He hit so hard and landed on the side of his mountain bike (was inside the door) that it punched a hole through the wall. I came out to find him laying on the ground in the garage and the car sitting in my driveway just outside the garage. There is a natural slope and it was stopped where it levels off. The door ended up being caught on the frame of the garage and opened all the way and then some before slamming back. The door is not functional and it damaged the front quarter panel as well as the driver door. This is my 3rd outback and I am beyond horrified of this car! We have had nothing but problems from it since we have had it and I am ready to get rid of this one! Do not buy this year! There was a recall on an earlier year outback automatic transmissions as they were doing the same thing, rolling when in park. This car could have killed him and he is fortunate he was able to get away from the car and the frame. I called subaru this morning and have a case so we shall see if I have to get legal involved or not.
CategoryUnknown Or Other, Visibility/wiper
DateDec 24, 2019
StateCO
Description
Cracked windshield for no reason. Also, radio is continually defunct.
CategoryVisibility/wiper
DateDec 24, 2019
StateNJ
Description
Sudden cracking of the windshield. No rocks or pebbles hit the windshield. In the morning I entered my vehicle (that was stationary all night) and noticed a 2 inch crack that didn't exist the day before. By afternoon, the crack grew to almost half the windshield and we needed to replace it. Glass claim was placed via geico who replaced the windshield.
CategoryUnknown Or Other
DateDec 23, 2019
StateMO
Description
The windscreen cracked about two inches. On the passenger side from the top down in a straight line. No other vehicles near me. I did not notice that anything hit the windscreen. I was driving approximately sixty miles per hour eastbound on interstate 270 just east of interstate 70. About 7:30 in the morning.
CategoryVisibility/wiper
DateDec 23, 2019
StateMO
Description
A crack in windshield just appeared and started to spread so we took it to mark's mobile glass in jefferson city, mo to get replaced.
CategoryVisibility/wiper
DateDec 23, 2019
StateCA
Description
In august 2019 driving at about 40mph on a samll country road a very small piece of gravel stuck windshield and within 20 minutes it expanded to a crack over 18 inches long. Just five months later on december 22 driving at about 65mph on interstate 5 another small stone struck wind shield and within 30 minutes a crack formed almost 14 inches. Both windshields were subaru oem parts.
CategoryElectrical System
DateDec 22, 2019
StateKY
Description
Information systems fail to rebooting. Backup camera fails etc
CategoryUnknown Or Other
DateDec 17, 2019
StateNY
Description
My gas gauge says I have 95 miles before ineed gas however my warning light comes on at that time tell me to get gas right away
CategoryElectrical System
DateDec 15, 2019
StateCO
Description
I have replaced the battery twice and the battery is still dead if I don't drive the vehicle for more than 3 days. Obviously there is a parasitic drain. I don't have an options or accessories installed that did come with the vehicle when purchased.
CategorySteering, Suspension, Wheels
DateDec 15, 2019
StateNM
Description
Bought vehicle used one owner no previous occurances, 8000 miles recorded. Gradually, a rumbling sound comes from front driver side when turning wheel on flat dirt driveway predominantely. Concurrent noise from dash. At 10,000 miles the car now makes rumbling noise at low speeds while traveling in straight line on good pavement (inaudible at high speeds) same front right location, dash was repaired replacing speaker grills and still makes rattling noise after fixing. Rumbling noise from drivers left front area checked by dealer and reported nothing looked wrong. Noise continues from dashboard. Rumbling noise from front driver side left wheel/dash area continues more often and seems to be inaudible at higher speeds - rumbling noise upon turning wheel and going straight on pavement as well as on flat graded dirt driveway. Subaru dealer service manager states that his field manager has concurred this has been reported elsewhere and cannot be fixed at this point in time. Taking back to dealership to have them check everything more thoroughally, if they cannot find problem, will take to dealership in another town to check, if they cannot find problem wiill either sue using the lemon law, or trade in for another make of vehicle.
CategoryVisibility/wiper
DateDec 12, 2019
StateCA
Description
In a period of less than 1 year, I have experienced three windshields cracking from normal driving down the highway. I have driven for over 55 years in several vehicles and have been hit by road debris or rocks numerous times. This will normally leave a pit or star which can be repaired, I never have had a vehicle's windshield crack, all the way across when simply driving the speed limit. Not once, but three times in a 5 month period. I feel these windshields are not safe for my family to be in. If they crack with a pebble, what would happen if there was an accident. The first windshield cracked coming back from the grand canyon visit. The second time, new replacement window from suburu, cracked from little or unknown strike 2 months later. Suburu replaced that window at their cost. 2 months later during july heat, a small rock picked off the road and the window cracked in a backward c shape. Suburu denies any liability from road hazards, and will not consider they have less quality product as it was approved. Reading several blogs and online comments alerted me that this was very common and they had past issues with their windshields. Who can I speak to?
CategorySteering
DateDec 09, 2019
StateOR
Description
Intermittently while driving, the steering wheel will jerk to the right or left. Has happened on straight roads and on curved exits. Speeds from 30-60mph. Dry pavement, no sand/mud/other hazards. Has happened approximately a dozen times total. Lane assist is turned off.
CategoryEngine
DateDec 06, 2019
StateNY
Description
Since the car has been brand new, a half gallon of coolant has needed to be added to the car on a monthly basis. No leaks have been detected. There has always been a very strong odor of burning coolant. Dealer states this is normal for the 2. 5l engine, so there is nothing to repair, just keep an eye on the coolant level. I filed a complaint with subaru of north america, and received a similar response. Both the dealer and subaru state it is unknown how to repair this issue as they can not identify the problem causing the loss of coolant. Dealer just keeps topping off the system, and stating that they still have no solution.
CategoryVisibility/wiper
DateDec 04, 2019
StateMO
Description
Small rock hit windshield and it caused a huge crack in march 2019 and then again in november 2019. We were driving down the highway when it happened. It should have cause no damage or just a little chip, not huge cracks. The windshield appears to be weak.
CategoryVisibility/wiper
DateNov 30, 2019
StateUT
Description
I bought my car brand new in march of 2018. After only 1 year the windshield cracked. I did not see where the initial chip was and came out to my car one morning and saw the windshield completely cracked. I was shocked at how expensive the recalibration was so I filed an insurance claim. I still had to pay around 0 to get it fixed because again, recalibration costs an exorbitant amount for some reason. After further review I got off light as having it done by the dealership was quoted to me as costing 0. It is now only 7 months later and my windshield is cracked all the way across again. I didn't see the chip at first until it had begun to crack a tiny amount. As I was driving in the city it spread all the way across the windshield. Because I saw it early I planned to get it fixed the next day to hopefully avoid another few hundred dollars of expense. Unfortunately, it spread all the way across the windshield making it irreparable within 30 minutes of my finding it. Again, this was with me driving less than 30 mph with no heat on because it's cold outside and I know hot and cold make it worse. I have never had a windshield crack like this and more than once within a 1 year time frame. These windshields seem to be made very cheaply at the expense of safety. I can't afford to make another insurance claim or pay this out of pocket. I took every precaution as a driver and this still happened. I will never buy another subaru and may sell this one if this keeps happening because I simply cannot afford to fix this all of the time and more importantly I shouldn't have to.
CategoryVisibility/wiper
DateNov 22, 2019
StateAZ
Description
I have replaced the windshield 3 times already. Tiny rocks are causing large cracks like I've never experienced before in other vehicles. This should not be happening.
CategoryVisibility:windshield
DateNov 18, 2019
StateNH
Description
Tl* the contact owns a 2018 subaru outback. While the vehicle was parked in the driveway, the contact noticed a crack on the windshield from the center all the way to the top. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was repaired. The approximate failure mileage was 25,000.
CategoryVisibility/wiper
DateNov 14, 2019
StateMN
Description
Windscreen is easily cracked by any pebbles that knick thr shield. First time the screen was hit by a pebble from a moving vehicle and the crack spread all the way across the screen. Had to replace it with another subaru glass. Not even 2 weeks in another pebble hits and chips.. Then a couple weeks later again, another pebble cracks the screen. Anything that hits the glass seems to put knicks and cracks. Other cars we've owned have been hit harder and not had any damage. Not sure what these subaru glass screens are made of, but I assume the most delicate of materials not suited for windshield use. All times hit with rocks from moving vehicles while my car was also in motion on a highway.
CategoryVisibility/wiper
DateNov 10, 2019
StateRI
Description
Car parked in driveway in morning and windshield was fine. Few hours later there was a two foot crack from the drivers side to the mid point of the windshield.
CategoryVisibility/wiper
DateNov 06, 2019
StateAL
Description
The windshield cracked, starting at the bottom middle, and spreading up and then in all directions. There is no point of impact and the crack started while parked int the driveway, away from the front of the house.
CategoryUnknown Or Other
DateNov 05, 2019
StateNM
Description
I had owned my 2018 subaru outback for about 6 months. I was driving on a state highway when my windshield was hit with a small rock. It caused a small crack in the windshield. I usually can get to town and have these filled when this has happened in my other vehicle. By the time I drove the 20 miles to town to get it filled it had ran and cracked the whole middle section of my windshield. I was shocked that it had completely ruined the windshield. I called my dealer who informed me it would cost about 0 to 0 to replace the windshield. And about 500 to calibrate the eyesight on the car. Again I was shocked. He then referred me to a windshield company in my area to replace it at a 0 cost to me. I did not take any pictures as I did not realize this was going to be a thing with the vehicle. Since then I have had over 8 chips fixed in the windshield. It seems like every time I travel it gets hit. Which is strange because my other vehicle very seldom gets hit. I try not to drive behind vehicles as it seems my windshield is in an angle that is hit if anything comes up off the road. This is frustrating and expensive and messes with my eyesight on the car.
CategoryElectrical System, Exterior Lighting, Unknown Or Other
DateNov 03, 2019
StateOK
Description
Radio and maps went to a black screen several times at 5k miles. It was sent to the dealership for update. Still had issues, but not as many. Then the lighting went out on the radio buttons. Replaced main head which was covered under warranty w/a 100 dollar deductible. Automatic door locks work intermittently when put in gear, drivers window control panel does not work for any windows in the car other than the drivers window. Had transmission issues after 2 months of purchase. It idles high and does not smoothly glide into gear. Windshield was cracked by a small rock. It was replaced and two weeks later it cracked again.
CategoryUnknown Or Other
DateNov 03, 2019
StateOK
Description
Battery acid has leaked from battery and all over brackets and bolts. Battery has low charge voltage.
CategoryVisibility/wiper
DateNov 03, 2019
StateWA
Description
I heard the noise of a pebble hitting the windshield on the highway traveling between 60 and 70 mph. Less than a minute later, a crack appeared vertically from the bottom center of the windshield. Later, the crack became a "t" and grew horizontally. The next day when the windshield defroster was on, the crack continued to grow to about a foot and a half. The windshield had to be replaced at this point.
CategoryVisibility/wiper
DateOct 30, 2019
StateCA
Description
I have experience case of multiple spontaneous cracked windshields.
CategoryUnknown Or Other
DateOct 29, 2019
StateCO
Description
The windshield on my 2018 outback cracked within the first 150 miles of ownership. The subaru service department said it was caused by something hitting the windshield which is a possibility but was not the case. I had the windshield replaced by my insurance company and I paid the deductible amount. I drove the outback back to my house and parked it for a week while I drove my other car. When I went to drive my outback after a week of it just sitting still I noticed that the windshield had a big crack in it. I had the windshield replaced under warranty. In the year and a six months that I have owned the car I am on the 4th windshield including the original equipment one.
CategoryElectrical System
DateOct 28, 2019
StateCA
Description
The head unit in the sound system/electrical system broke resulting in no backup camera/ music/ apple car play/ etc. For over 2 months. The car was less than 6 months old and the unit was backordered at the time resulting no use of the head unit for 2 months.
CategorySeats
DateOct 28, 2019
StateMD
Description
The driver's seat continuously squeaks while driving. Subaru dealer says I need a new seat bottom. Apparently, there are other vehicles and years with this same issue.
CategoryUnknown Or Other
DateOct 28, 2019
StateNH
Description
Windshield cracked less then 2 months from purchase.. For no reason .. Assisted driving deactivated... Stereo and gps system also need ed to be replaced... Rear door motor needed to be replaced... Stereo and gps software needed to be updated... Still had problems.. Finally replaced system...
CategoryUnknown Or Other, Visibility/wiper
DateOct 28, 2019
StateWI
Description
The windshield cracks and shatters for no reason. I have now replaced two windshields and they continue to break, even though no impacts with flying debris occurred. Many outback owners report similar things happening. There is something defective with the windshield that cause them to be fragile.
CategoryVisibility/wiper
DateOct 28, 2019
StateCA
Description
Windshield broke while driving down the freeway going roughly 30 mph. The car was passing kicked up a small rock which hit my windshield causing the outer layer of glass to get chipped and crack. The original crack was 7 inches long but the afternoon in the sun caused the crack to propagated across the windshield spanning 3/4 of the windshield. The glass ended up costing 1200 to be replaced and have the eyesight re calibrated. The car was less than a year old and had less than 12000 miles on it when the windshield broke.
CategoryVisibility/wiper
DateOct 28, 2019
StateAR
Description
I have owned my 2018 subaru outback for 8 months. The windshield has cracked in the same spot twice already. It starts from the middle of the passenger side and extends all the way across the windshield. I never heard a rock hitting, nor was there a ding in the windshield. I got it fixed the first time and within a week it cracked in the exact same spot. It was parked both times we noticed the crack.
CategoryVisibility/wiper
DateOct 28, 2019
StateNY
Description
Driving on highway one day heard a crack. Parked the car and after a few hours noticed a small hairline crack. That started from the middle passenger side. There was no sign of of rock hitting the windshield.
CategoryVisibility/wiper
DateOct 28, 2019
StateNJ
Description
My windshield cracked for seemingly no reason, while driving on clean and clear highway. I didn't notice anything hit the windshield, but a huge crack appeared. I'm reporting this because I've read that this is a common occurrence on 2017 - 2019 subaru outbacks, and I wanted you to be aware of mine.
CategoryVisibility/wiper
DateOct 28, 2019
StateOR
Description
Windshield on my 2018 subaru outback cracked while vehicle was parked overnight in my garage.
CategoryVisibility/wiper
DateOct 28, 2019
StateCA
Description
Vehicles windshield spontaneously cracked while stationary. During a road trip with several passengers, we made a pit stop and when we got back in the car a passenger noted that the windshield was cracked when it had not been prior to the stop.
CategoryVisibility/wiper
DateOct 28, 2019
StateNJ
Description
While driving down the highway, a small pebble was kicked up from the car in front of us and bounced off our windshield. It left a tiny chip the size of a pinhead. We reported it immediately and took it for repair within two hours of the incident at safe lite. Two days later, there was a giant crack in the windshield. We brought it to the dealership for replacement at a cost of nearly 00, 0 out of pocket.
CategoryVisibility/wiper
DateOct 28, 2019
StateCO
Description
On september 23, 2019 at about 1 pm mst I was driving north on arizona route 89, just north of the rt 64 intersection. I was on a divided section of paved highway traveling at no more than 40 miles per hour. There were no other cars ahead of me and none on the other side of the highway when I heard a pop in my front windshield and a crack appeared about a third of the way up on the driver's side. When I stopped later to examine the windshield I could see no evidence of anything striking the glass. There was no debris on the highway. The pavement was in good condition. The crack expanded horizontally across the window. I had the window replaced at the greeley subaru dealer on friday september 27.
CategoryVisibility/wiper
DateOct 28, 2019
StateKS
Description
I was driving and hit a pothole with the right front tire. I heard a loud pop or crack and thought something had happened to the tire or wheel because it was a very loud. But after continuing to drive slowly for another block, it was apparent the tire wasn't damaged nor did the car systems indicate any problems. I was driving on a city street at approximately 35mph when I hit the pothole. I continued driving and completed my errands. I did look at the tire when I parked for my errand but didn't see any visible damage to the tire, wheel or body. I then drove home and parked the car in our garage as usual. I did not have any other issues, problems or hear any noises. The damage to the windshield was readily visible the next morning when I came out to drive the car. The crack in the windshield had started under the seal on the passenger side and had traveled up approximately 8-12 inches. It has continued to grow and is now almost bottom to top on the passenger side at the time our car had just passed the 12 month warranty period. However, I discussed the issue with the dealer where we leased the car when doing routine maintenance. This discussion took place over several months as I tried to work with them about the windshield potentially being defective since it was just the action of driving through the pothole that caused the windshield to crack. They agreed to look into the issue but ultimately denied the possibility of a defective windshield. The time between the event and now was due to ongoing discussions with the dealer. The windshield is still not fixed but I was just getting ready to have it repaired after this last round of discussions with the dealer.
CategoryVisibility/wiper
DateOct 28, 2019
StateMN
Description
A small crack appeared on the windshield while driving and rapidly evolved into a very large crack that could not be repaired.
CategoryFuel/propulsion System, Visibility/wiper
DateOct 27, 2019
StateNV
Description
Windshield cracked for no reason known - I my vehicle was parked in the garage upon getting into my vehicle to folllowing morning I noticed a crack that grow significantly within a day had to have it replaced a few months after purchasing fuel capacity does not register correctly - I did have the recall done but it still does not work properly
CategoryUnknown Or Other
DateOct 27, 2019
StateTX
Description
Windshield cracked a second time just a few months after the new windshield was replaced. The pebble that hit the windshield wasn't large on either occasion. The dealership charges a large fee to calibrate the eye sight feature and that can only be done at a dealership so we can't get a better/stronger windshield anywhere else nor purchase a competitively priced one. It feels like subaru is making good money off of defective weak windshields. In my previous car, a mazda 3, I drove for 12 years without a single crack. In a new subaru, it's happened twice within a year. Both times I was driving highway speeds between 65-70 mph. Both rocks where small. The first time was between cities driving back from lubbock to dallas when a truck slowed to the right for me to pass. The 2nd time was while driving in rush hour traffic on the tollway in a middle lane.
CategoryVisibility/wiper
DateOct 27, 2019
StateVA
Description
Around january this year my windshield cracked as soon as I got out from the garage(64 dregrees) to the driveway(39 degrees). I went to the local dealer and the service advisor run a ball around the glass crack and suddenly stopped and forcefully pushed against the pen against the glass and said that was an impact. I looked at the area of the glass impact but all I saw was the dent that the pen left. The dealer refused to replace the glass due to an impact and referred to my auto insurance. I put a claim and paid my 0 deductible to replace the windshield. In retrospective I knew it was no impact and when I took the car to the dealer they did not have the intention on helping me.
CategoryVisibility/wiper
DateOct 27, 2019
StateCO
Description
Windshield cracked and needed to be replaced 2 times in first 20 months we owned it. Windshield needed to be replaced, and driver-assist (eyesight) system recalibrated to operate safely. Happened in january 2018, and may 2019
CategoryVisibility/wiper
DateOct 27, 2019
StateIA
Description
The windshield on my subaru outback limited 2018 that I just bought on june 15, 2018 suddenly cracked while driving home on interstate 80 from omaha, ne to atlantic, ia with my mom on november 10, 2018. The crack started on the bottom half of the passenger's side and continued straight upward until it reached about half the length of the windshield. I contacted subaru and it said the windshield was not covered in the policy so I had to pay for it myself or have my car insurance pay. I ended up getting the windshield replaced by deter motors in atlantic ia on november 23, 2018. Then on august 25, 2019 while driving to des moines, ia on interstate 80 with my then fiancee, mom, and sister, the windshield suddenly cracked again for no apparent reason. This crack started at the bottom of the windshield on the bottom and continued upward about 7 inches at first. The crack has since grown in size and length. I contacted subaru again and was giving the same answer in that they don't cover windshields. I have yet to be fixed as I was quite frustrated with two cracked windshields in less than one year. I started to look online to see if other subaru owners were having similar issues and found that yes, many are also experiencing cracked windshields for no apparent and/or obvious reasons. I do want to get the windshield replaced but am worried that it'll just crack again. I do have record of the first windshield replacement from deter motors. I also have pictures of the 2nd crack and will be more than happy to provide them.
CategoryVisibility/wiper
DateOct 27, 2019
StateCO
Description
We're on our 3rd windshield. The windshields cracked for no reason. The car was parked in our driveway
CategoryVisibility/wiper
DateOct 27, 2019
StateTX
Description
Windshield cracked while in motion, affected visibility so I had it replaced.
CategoryVisibility/wiper
DateOct 27, 2019
StateTX
Description
I received a single minute hit from an 18-wheeler while driving on a freeway and now that grown within a month to covering the whole windshield like an art drawing my fear is driver assist camera may be affected putting others and me in accident danger
CategoryVisibility/wiper
DateOct 27, 2019
StateCA
Description
Windshield just cracks driving 64mph for no apparent reason. Just spider cracked.
CategorySteering, Unknown Or Other, Vehicle Speed Control
DateOct 25, 2019
StateVA
Description
10/2018 to present: infotainment sys: while driving gps screen goes white entirely & sound stops. While driving gps sound is lost or partial loss. While driving gps will reroute to different location. The above causes mental confusion/distraction to driver w dangerous situations. Before driving/when driving re/programming map when directions stop or screen white or gps vol drops or varies the unit will go fm map to phone fav reliably causing distraction to driver, mental confusion on local roads & on the interstate during rush hour in bumper to bumper traffic. While driving radio: sound volume goes high & low or drops sound or when choosing a station from programmed radio buttons channels begin to cycle rapidly through each programmed channel and repeats cycle until I can manage to power off the radio & takes up to 5 times to press radio power button to power off causing distraction to driver & mental confusion trying to power off the radio in traffic on local roads & on the interstate during rush hour in bumper to bumper traffic. Steering: while driving feels like high winds/hydroplaning as car sways in lane & out of lane with no rain & no high wind conditions causing distraction to driver & mental confusion trying to control steering to stay in lane in traffic on local roads & on the interstate during rush hour in bumper to bumper traffic. Engine: while driving in emergency maneuvers severe delay in acceleration when pedal is to the floor causing near collision situations, distraction to driver & mental confusion trying to avoid a collision in traffic on local roads & on the interstate during rush hour in bumper to bumper traffic. Engine: rpm extremely high on acceleration as if I am in low gear & manual paddle never was touched causing distraction, confusion, and inability to control intended speed of vehicle causing dangerous driving conditions.
CategorySteering
DateOct 21, 2019
StatePA
Description
Subaru outback 2008 pulls to the left or right by itself intermittently. When it happens, car speed is always > 45 mph and the issue is the most obvious on highways with a speed > 60 mph. It feels like the steering has its own idea. Sometimes when I want to curve to the right, the steering turns by itself to the right and sometimes even stays there. Sometimes when I don't want to turn, it turns. This is not related to lane assistance. The feature is turned off and the issue happens when I drive in the lane. I strongly feel unsafe and a bit nervous driving on the highway recently. At the high speed, a slight turn may lead to serious consequences. Hope subaru could solve the issue. A google search today showed that many other owners of the same model are experiencing the same, potentially damaging issue.
CategoryVisibility/wiper
DateOct 21, 2019
StateMN
Description
Front windshield cracked by itself while being stationary in a near-empty parking lot (only two cars in the parking lot including mine). Happened on oct 10, 2019 between 10-11:30am. Parked the car in the lot and went inside building for 90 minutes. When I came out I noticed a large crack in the front windshield originating at the deicer area in front of the passenger side. The crack pattern seems similar to the 2015/2016 outback/legacy cracked windshield issue (subaru bulletin #12-192-15r). Other subaru outback owners have reported similar issues for recent outback year models based on google search of subaru forums. Told subaru dealer about the issue and they said it was not covered under warranty. They asked me to replace windshield using auto-insurance glass coverage. I have replaced the windshield using my insurance and also paid (via insurance claim) for eyesight calibration as required by subaru.
CategoryVisibility/wiper
DateOct 21, 2019
StateWI
Description
My windshield has cracked twice since last year when I bought it new.
CategoryPower Train
DateOct 12, 2019
StateWV
Description
Cvt torque converter failed. 2018 subaru outback, 47,000 miles. Car only 18 months old. Wife and kids in the car it was very scary moment. The car stared to shuttered accelerating form a stop. Then at 40 to 50 mph, the rpms became erratic shifting up down, to maintain speed. It like it was confused, which gear to be in. Then came to a stopped for a red light. When the light turned green, car shuttered and loud bang, no gears. Car would not go shift into any gear. Automatic transmission would not engage. Multiple complaints, subaru need to fix this, it dangerous defect and expensive to repair.
CategoryUnknown Or Other
DateOct 07, 2019
StateFL
Description
Two tire blow outs causing immediate loss of air. Car was travelling at approx 35 mph. Each time on a city street. First at 4000 miles. Second at 21000 miles. Tire had circumferential crack at bottom of tire groove. Original oem tires. Car purchased new in sept 2017.
CategoryVisibility/wiper
DateOct 07, 2019
StateIA
Description
Crack developed on windshield suddenly and without impact of anything.
CategorySteering, Suspension, Wheels
DateOct 03, 2019
StateCA
Description
Bought car new, 7 miles on odometer. Took car into autonation subaru - centennial colorado for noise complaint in driver-side front when going over a bump. Missing parts were noticed by shop. Shop said it was completely fixed, but we still had this noise, it was just quieter. Vehicle felt like alignment was off, as it shakes at highway speeds. Car makes tire squealing noise when turning in and out of parking spots at low speeds. Took car back to dealer shop many times for over 1 year. Shop always insisted no alignment was needed, front-end was in good report, tires were in good balance, and rotation was not needed. Shaking persists, 20k miles later driver side front tire is worn down to almost steel only on in-side of tire; all other tires have at least 6/32nds on tread (see attached photo: out-side of tire is thick treat like all other tires, in-side treat is gone). Original tires. No modifications to car. Serviced only at subaru dealership. Vehicle shakes so bad now it feels like the car might fall apart. I do not feel comfortable having my pregnant wife drive our only vehicle. Help! Not fair to buy a new car with missing parts and safety issues.
CategorySteering
DateSep 24, 2019
StateWA
Description
At 13,000 miles car steering pulled to the right and left without driver performing this act. Feels like car is hydroplaning or affected by high winds when neither condition is present. Presents danger as driver has no control as to when this happens or what direction it will go. Occurs at all speeds but worsens after 50mph. Research shows there are other complaints of this same situation with other subaru cars. My dealership claimed they had not heard of the problem but suggested to manual turn off lane assist. I performed this action to no avail - the problem continues . Happens on city streets at 25 mph as well as on highways. While first incident was august 5, 2019 it never stopped.
CategoryVisibility/wiper
DateSep 13, 2019
StateMO
Description
Windshield spontaneously cracked. Was not hot by any object. Subaru outback 2018. Crack initiated below drivers side windshield wiper.
CategoryElectronic Stability Control, Engine
DateSep 05, 2019
StateNC
Description
Diving 55 mph on highway when car started to hard shudder, lose acceleration. Engine light and all other warning lights came on. Difficult to steer and brake. Able to barely pull off road safely and avoid guard rail. No previous problems noted.
CategoryVisibility/wiper
DateSep 05, 2019
StateMA
Description
Car developed a crack on windshield overnight while parked in an indoor parking garage. A few days later crack grew in size again while parked in a different indoor parking garage. Car has ~33,000 miles and was not hit by any road debris.
CategorySteering
DateSep 04, 2019
StateCA
Description
*tl the contact owns a 2018 subaru outback. The contact stated that when making a sharp turn the steering wheel locks into that position until manuallymoved out of that position and then it returns to normal center position. This is a safety issue. It could run into other cars or objects. The vehicle was driven to sangera subaru (5500 gasoline alley dr. Bakersfield, ca 93313 phone #661-438-5588) to be corrected. The failure was duplicated. The dealer stated that is the normal operation of the power steering milage at that time was 7,000 miles. *dt*jb
CategoryElectrical System, Unknown Or Other
DateSep 02, 2019
StateNJ
Description
The head unit in the sound system/electrical system keeps failing resulting in a loss of all sound functions. I don't get any warnings of problems as the sound system simply does not work. This is unsafe. To date, the dealer has replaced what he calls an amplifier twice. The new unit works for a few days or weeks and then fails again. So far, the other components connected to this system -- back up camera, for instance, still work. I don't know if this is related, but the rear hatch has opened by itself three times, each time when the car was parked. Once, this caused the battery to drain because we did not discover it for more than 12 hours. Once, there was damage to the rear hatch because we did not know it was open and it was damaged by the garage door when we opened it remotely from outside.
CategoryVisibility/wiper
DateSep 02, 2019
StateNC
Description
I purchased the vehicle on 6/21/19. On 7/1/19 a small starburst crack appeared on passenger side of windshield. I first noticed this while drive on highway. Within 2 days, the crack had spread across 3/4 of the entire windshield. (there was no apparent impact from any object). The windshield was totally replaced and recalibrated on 7/15/19. On 8/30/19 the same thing occurred. A small starburst appeared on the drivers side of windshield , which soon spread across the drivers view. I noticed the crack when the car was stationary in the garage. I am awaiting service from safelite now. Subaru says it is not responsible. However, there are multiple complaints regarding this exact issue... Windshield cracks without any object impacting it! I cannot be replacing my windshield every couple of weeks.
CategoryService Brakes
DateAug 30, 2019
StateND
Description
Tl* the contact owns a 2018 subaru outback. While driving approximately 25 mph, the contact attempted to stop at a red light and the brake pedal traveled all the way down to the floorboard. The contact began to pump the brake pedal until the vehicle stopped. The vehicle was driven to kupper subaru (805 e main st, mandan, nd 58554) where it was determined that the vehicle was performing according to design. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 7,092.
CategoryElectrical System
DateAug 29, 2019
StateNC
Description
Headunit, including backup camera, has been unresponsive for over six weeks. A replacement has been on order with the local subaru dealer for five weeks.
CategoryUnknown Or Other
DateAug 21, 2019
StateTX
Description
The windshield breaks from either nothing at all or even the slightest rock ding. We've replaced the windshield twice in under one year
CategoryVisibility/wiper
DateAug 15, 2019
StateGA
Description
Car was in motion and a loud pop in the windshield area was heard. After arriving home there is a crack in the windshield by the wiper blades that has extended about 6inches up. There did not appear to be rock or foreign object that hit the windshield. There seems to be a lot of issues with subaru windshields from what I keep reading.
CategoryVisibility/wiper
DateAug 12, 2019
StateMI
Description
While driving on the highway 8/10/19 a very small stone hit the windshield in the lower left corner. Within 10 minutes a large crack had formed from the extreme left edge to the middle of the driver vision section of the windshield. By the next morning the crack had extended to the middle of the windshield. There was a very small chipped area where the stone hit, barely visible. I even had zurichshield glass protection applied to protect the windshield, which was useless. About 21,200 miles on the car. I previously had a honda pilot that would have pits, even a crater from stones, but never a crack. I've owned many cars and have never had a crack until now. Very disappointed a small pellet hitting the windshield resulted in a crack that was so big that I had to entirely replace the windshield. My car is only 1 year old, and a small stone cost me over 0, plus the cost of a protectant program that failed as well. Dealer (williams subaru) said it was an auto insurance issue, not covered under warranty, or under the zurichshield (fixes up to 6 inch crack- mine never quit growing), they wouldn't do anything. I'm checking into getting a refund on the zurichshield policy...
CategoryUnknown Or Other
DateAug 10, 2019
StateVA
Description
Sunroof spontaneously shattered/exploded while driving without impact or other vehicles around. Outside temperature was 86 degrees at the time. Was at highway speed on an interstate. Nothing was overhead. Glass exploded up and out.
CategoryTires:bead
DateAug 06, 2019
StateFL
Description
Tl* the contact owns a 2018 subaru outback equipped with four bridgestone dueler hp sport as tires, size: 225/60/r18 (na). While driving 70 mph, the vehicle vibrated and there was an abnormal popping noise. The contact discovered that the front driver's side tire blew out. Additionally, there were lines from the bead to the thread. There were no warning indicators illuminated. The police arrived on the scene. The vehicle was taken to an independent mechanic who stated that the tire needed to be replaced. The tire was replaced. The dealer and manufacturer were not contacted. The vehicle failure mileage was approximately 16,927 and the tire failure mileage was unknown.
CategoryVisibility/wiper
DateAug 05, 2019
StateCA
Description
Windshield was cracked while driving. There was no impact on the windshield when this happened. There was a pop and a crack appeared at the bottom on the driver side, the crack has ever since grown across and now reached the passenger side.
CategoryVisibility:windshield
DateJul 29, 2019
StateNJ
Description
Tl* the contact owns a 2018 subaru outback. The contact stated that the windshield cracked without warning or impact. The vehicle was parked in a garage prior to the failure. The dealer was not contacted. The manufacturer was made aware of the failure and stated that the contact would be referred to a dealer. The vehicle was not repaired. The failure mileage was approximately 31,000.
CategoryVisibility/wiper
DateJul 28, 2019
StateTX
Description
Windshield cracks for no apparent reason on a new subaru. Driving down the freeway, while it was hot outside. No rocks just a crack starting under the wiper blade.
CategoryUnknown Or Other
DateJul 26, 2019
StateNY
Description
The radio malfunctions, it crackles, static interference, other stations interfere with current station. This occurs during all weather conditions and all different roads and whether car is moving or stationary have been to the dealer several times.
CategorySteering
DateJul 19, 2019
StateNY
Description
When driving at 43 miles or above the steering has a feel of that you hit a gust of wind or you hit a patch of ice on highway the car does not feel stable
CategoryVisibility/wiper
DateJul 16, 2019
StateVA
Description
Windshield developed a crack driver side bottom corner, with no chip or reason for the crack
CategoryUnknown Or Other
DateJul 14, 2019
StateCA
Description
Windshield severely stress cracked and had to be replaced within 10 months of ownership. This was not covered by dealer warranty and I had to pay to have replaced. Windshield contractor told me that subaru is using thinner glass now that stresses very easily. He had just replaced the same the day before mine. I've never had to replace a windshield from stress before. I don't know if this happened while in motion or stationary, but I did notice a small crack and then it went sideways across from driver to passenger side of window.
CategoryPower Train
DateJul 10, 2019
StateVA
Description
The proprietary subaru lineartronic cvt on my vehicle has been defective since delivery in june 2018. It shudders, lurches, balks and creates near stall conditions on both acceleration and deceleration. I have brought it into the subaru dealer where the car was purchased new four + times since june 2018. They have been unable to fix the issue and now subaru of america tells me that the vehicle is performing as designed. I consider this a safety issue and know that many other subaru owners have complained to nhtsa as well.
CategoryStructure:body
DateJul 09, 2019
StateOH
Description
Door will not unlock using key in key hole. This appears to be a very common problem from all the online comments and is on all subaru models. Being locked out of the car for safety or weather conditions can put one's life in extreme danger. Are is stationary. Door will not unlock using key in door.
CategoryVisibility/wiper
DateJul 05, 2019
StateCA
Description
A large crack, like the shape of a question mark, spontaneously appeared in my windshield. The crack starts below the windshield wiper, up about 7 inches and curves back down. Car was moved out of our garage and parked in driveway when the crack appeared!!!!!
CategoryVisibility/wiper
DateJun 28, 2019
StateCA
Description
Windshield spontaneously developed a crack while parked in a closed, private garage.
CategoryUnknown Or Other
DateJun 18, 2019
StateOH
Description
Rear liftgate operates intermittent and when open intermittently will not close; I have had to drive the vehicle with the liftgate not fully closed or latched. I have had the vehicle in service seven times.
CategoryVisibility/wiper
DateJun 11, 2019
StateLA
Description
Windshield has cracked and required replacement 3 times in the last 1. 5 years. I replaced the windshield a week ago and now have another crack!! These cracks were obtained while driving on the interstate. 2 were due to rocks. The others are unknown. I owned my ford escape for 10 years and had the windshield replaced maybe 2 times.
CategoryStructure:body
DateJun 06, 2019
StateCA
Description
Rear lift gate malfunctioning. Will not open automatically after appx 18'. Able to manually open with great difficulty, auto closure working.
CategoryFuel/propulsion System
DateJun 02, 2019
StateMD
Description
While in my driveway upon starting my 2018 outback I smelled strong odor of gasoline. Popped the hood and saw the fuel supply line spraying the entire engine compartment with gas mist/droplets in a full blown shower. I turned the car off,visually inspected the fuel supply line and saw that it had ruptured near the engine plenum intake, approximate size 1/8"1/4" (photo attached). Car has less than 2900 miles on it. Potentially vibration from bracket mount/inappropriate materials used for fuel supply line. Fuel supply line appears to be polyethylene plastic inside non-reinforced rubber outer shell. Hose uses friction clamps to attach to firewall and engine plenum.
CategoryVisibility/wiper
DateMay 30, 2019
StateCT
Description
Filed complaint with wrong year complaint #11210766 correct year is 2018 camera display do es not always display the rear view image while backing up. First time it happened was 5/25/2019.
CategorySteering
DateMay 29, 2019
StateVA
Description
The steering wheel of this car randomly takes over, for no obvious reason, at high speeds (over 45 mph). I have no control over the steering wheel when this happens. Driving this car has been terrifying! While passing a tractor trailer, the steering wheel pulled me towards the truck 3 times!!! I thought I would be killed! This is a loaner car from the dealership. I called the dealership, colonial subaru, in colonial heights, va, to tell them there is something wrong with this car. I was instructed to take it out of lane assist mode. This, however, did not solve the issue. The car randomly pulls to the right or to the left, when lane drifting isn't an issue. Why isn't something being done about this? I see there are already documented cases of this with the 2019 vehicle model.
CategoryUnknown Or Other
DateMay 28, 2019
StateCO
Description
While parked in the sun and with a sunshade installed inside, we returned to our car and removed the sunshield and noticed a new windshield crack in the windshield. Sitting still. This car has the eyesight system and was told the windshield is very expensive and insurance and subaru say not covered. Car has just turned 12,000 miles and is always garaged at home. Subaru has defective windshields and my dealership says so.
CategoryUnknown Or Other
DateMay 25, 2019
StateMI
Description
The steering with lane departure warning will sometimes jerk the car from side to side, as if self correcting, even though the car is well within the lane. At times the car also feels like it is hydroplaning on dry ground with little steering feedback. Purchased used with a carfax report indicating no problems. It is a very scary feeling on dry surfaces to get no steering feedback or have the car self correct the even while in the middle of the lane. At 20,000 miles had an alignment performed, did not correct the problem. Online there are numerous reports for this occurrence with no viable solutions. Our family always wanted a subaru for safety, but this feels very dangerous. When the lane departure self corrects there is little steering feedback and the vehicle seems to be guiding itself and steering during these times seems very loose.
CategoryVisibility/wiper
DateMay 24, 2019
StateMS
Description
I was traveling at about 35 mph with traffic when a rock hit my windshield and created two chips. These are the second and third chips in this window since I bought the vehicle in april 2019.
CategoryVisibility/wiper
DateMay 24, 2019
StateMS
Description
A rock hit my windshield and produced a significant divot and crack while the driver ahead of me and I were turning from a stop in the left turn lane.
CategoryVisibility/wiper
DateMay 21, 2019
StateVA
Description
Can not see back up camera screen in daytime with bright sunlight shining through windshield
CategoryElectrical System, Fuel/propulsion System
DateMay 20, 2019
StateMI
Description
In dec 2018 the fuel line of my 2018 subaru outback had to be replaced because it had been chewed through by a rodent and was leaking in the car. Total damage was over 00. In may 2019 another 00 damage was discovered from a rodent chewing on electrical harnesses in the dash. The dealer told me this is because subaru is now using soy-based insulation for fuel lines, wiring, and electrical harnesses. Rodents are attracted to the soy because they think it is food. In both cases my damage was discovered while trying to start the car while it is parked. But what if I was driving down the road and a chewed wire came loose that shorted something out and impacted my ability to control the car? Or what if the fuel line broke while driving down the highway and caused the car to suddenly stall? Manufacturers should not be allowed to use materials (e. G. Soy) that actually attract rodents. If anything, they should be using materials that deter rodents. Fuel lines and electrical harnesses are critical to the safe operation of a car and these systems are needlessly being put at risk by using soy to produce them. This is especially troubling for subaru because part of their image encourages their owners to explore "the great outdoors." what happens why I go camping and park my car in the woods and chipmunks chew through my components and strand me in the middle of nowhere? Or, worse, a critical system on the car fails as I'm driving home and I lose control of the vehicle and crash. The use of soy-based components should not be allowed. Or, if it is, oems should cover rodent damage to these systems under warranty. At the very least, oems should be required to disclose the use of soy in the car before a vehicle is purchased. I had no idea soy-based products were used in this car. Had I known, I would not have bought it. Fyi... Subaru denies using soy products.
CategoryUnknown Or Other
DateMay 20, 2019
StateNJ
Description
Windshield cracks. I have had the car since march 2018 and the windshield has cracked three times. The first two were the result of rocks hitting the windshield - the third was just a small crack on the passenger side right above the windshield. . I have been driving for 45 years and have never had a windshield crack - this windhield cracks constantly. - the product should be recalled
CategoryElectrical System
DateMay 15, 2019
StateNC
Description
Infotainment system would not boot up at start. Loss of navigation, backup camera, hands free phone, sirius radio.
CategoryElectrical System, Exterior Lighting, Wheels
DateMay 14, 2019
StateOH
Description
Smoke electrical short issue in driver side mirror. Diagnosed by subaru mechanic to be a short in the approach light module. Significant smoke was emitted from mirror with burn marks on bottom inside middle of mirror. The car had just came to rest in a hospital parking deck. Car was removed from deck in order to prevent fire hazard. Note - a 10 amp fuse did blow which caused a failure of the tpms (tire pressure monitoring system) and the remote lock/unlock system.
CategoryUnknown Or Other
DateMay 10, 2019
StateMD
Description
Navigation system sucks!!!!!!!!! This is very frustrating and causes road rage !!!!! While driving the system usually will not accept voice commands. System says "I'm sorry I didn't understand. Let's try again." I try again; same response. I am using the system recommended commands such as "find nearest" or "navigate to : " also when trying to enter a street number,street ,city, state; I get the same "I'm sorry I didn't understand. Let's try again." when I try again system repeats "I'm sorry I didn't understand. Let's try again." or interrupts me before I can try again. My wife has the same problem with the system. A lot of times when I set a destination with the keyboard (not available when moving); the directions are wrong when you are near the destination, such as the turn direction or location being to the right or left. This is very frustrating and causes road rage !!!!! Dealer says the system is working as designed and is difficult to use. No [xxx]! We contacted subaru. No response. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryEngine
DateApr 27, 2019
StateCO
Description
While driving, the vehicle started to lose power and engine warning lights illuminated. The vehicle was parked and upon inspection of the engine the engine had caught fire. The fire grew and the car was demolished as a result of an engine fire. The vehicle was in perfect working order before the fire, well maintained and had low mileage for a one year old vehicle.
CategoryVisibility/wiper
DateApr 24, 2019
StateOR
Description
Nothing has happened. The drivers side mirror will not adjust far enough out to comply with the current recommendation for side/rear vision leaving a blind spot. The subaru outback touring has electronic warning that may interfere with the mechanical capacity of the mirror. Safety issue. Not an event.
CategoryElectrical System
DateApr 22, 2019
StateNY
Description
The entire "infotainment" system, central display console, and control panel does not work. It will not turn on. The screen is black. Nothing works. The rear view camera safety system does not work. The radio, bluetooth, and navigation system does not work. This symptom is constant. It occurs when stationary, in motion, in city, highway, turning - always. In reverse the rearview camera does not display an image. The hands free calling system/bluetooth does not work - again, this issue is constant regardless of conditions.
CategorySuspension
DateApr 17, 2019
StateFL
Description
Tl* the contact owns a 2018 subaru outback. While driving various speeds, the vehicle suddenly jerked from side to side and became very unstable. The cause of the failure was not determined. The manufacturer and local dealer were not notified. The vehicle was not repaired. The failure mileage was 2,500. *bf*jb
CategoryFuel/propulsion System
DateApr 15, 2019
StatePA
Description
When I come to a stop and waiting to make a left turn, the vehicle will stall when I start to turn. Engine is still running, but the car essentially stops in mid turn. This leaves me exposed to a broadside collision. Dealer does not know what is causing it and it does not happen every time. In the last 1000 miles it has occurred 4 times. After the hesitation, about 3 -5 seconds, it starts to move. It has also occurred when moving from one lane to another after coming to a near stop due to a closed lane in the road.
CategoryElectrical System
DateApr 09, 2019
StateCO
Description
Three items: when vehicle is switched-on - video display for reverse/backup camera is not working. Display components are responding to touch but no audio is heard for radio, phone, or navigation. Once vehicle is switched-off - display console and side lights (on center computer) remain illuminated pulling from the battery. Now my car is dead and requires a jump!
CategoryVisibility/wiper
DateApr 07, 2019
StateWA
Description
I have had 2 rock chip repairs and I windshield replacement within a span of 6 months. All these cracks were right on the line of sight. Since I am driving on a highway I cannot stop the vehicle immediately. It is really risky to drive with such a delicate winshield. What happens if the crack is large enough to cause life damage ? The cost of a windshield replacement along with recalibration in 700$. If I keep doing this every 2 months, it will surpass the amount I used to purchase the car?. It has been widely spoken that outback has a windshield defect. Though they had some recalls in 2015, even the newer versions like mine 2018, has the same problem. It seems that the outbacks winshield cannot withstand even small stones. You can literally hear the impact of even a raindrop falling on the glass while driving. I have gone to the point of making sure that my windesielf is not cracked when it rains with hail at times. Doing so make me stressful about my safety as well as financial burden while driving the car. It cannot be considered as external impact because there were other cars driving along side the highway and were exposed to the same rock chips from a truck, only my outbacks winshield cracked. 2 of the cracks was while driving on the highway whereas the other one was while driving near my home (a very very rare scenario). I hope this issue is notices as there are a lot of complaints on this and suburu has so far ignored all these complaints and the taxpayer ends up paying the cost of the vehicle for its repairs due to a defect from subaru's end
CategorySteering
DateApr 04, 2019
StateIL
Description
Vehicle loses control at 50 mph and higher speeds. Steering feels very loose and like vehicle is hydroplaning on dry surfaces. On occasion it feels like the vehicle was hit by a gust of wind and floats. Vehicle feels very insecure on highway driving conditions. It's scary!
CategoryElectronic Stability Control, Steering
DateApr 02, 2019
StateCA
Description
Subaru lane assist steering issue. When you have lane assist on the car will try and steer from one lane to another on its own. This happens when you are on the freeway and started after 10,000 miles was on the car.
CategoryFuel/propulsion System
DateApr 01, 2019
StateCA
Description
Fuel software programming defect - fuel warning light does not illuminate nor read properly below 50 miles. I had 30 miles left in the tank, parked the car and after work (approx. 8 hours) I went to start the car and it would not start. Had to utilize roadside assistance - thank goodness this didn't happen while the vehicle was in motion or on the highway. This is unacceptable. Brand new car runs worse than my 1988 honda crx.
CategoryElectrical System
DateMar 31, 2019
StateIA
Description
Video screen for the display of the backup camera view is not working.
CategoryElectrical System
DateMar 27, 2019
StateWA
Description
Stereo output abruptly changed from all speakers at normal volume, to one speaker at increased volume. Vehicle was in motion in an urban setting. This kind of random volume change from the infotainment system while driving can be quite jarring and surprising.
CategoryElectrical System
DateMar 18, 2019
StateCA
Description
Head unit is malfunctioning multiple times per day. Intermittent phone muting, intermittent phone disconnect, no volume through apple car play while in park, speakers come through on weird channel extremely loudly all of a sudden, no volume on radio, channels on radio all of a sudden change, pulsating power signal through usb port(changed multiple cables)says its charging device but device dies, voice command button on steering wheel not working intermittently, phone connected on car play but car says no phone connected. Starlink will not start up and have to restart car. Intermittently squealing in the car. For all problems car may be moving or stationary. In park or drive or reverse. May be on any type of road condition going any direction. This intermittent behavior has been occurring since the onset of ownership.
CategoryFuel/propulsion System
DateMar 16, 2019
StateOH
Description
Fuel delivery problem. Sometimes when starting up from a stop sign and all of a sudden there is no power and you have to hit the accelerator a couple of times to get the car to respond. Sometimes this occurs at low speed going left and all of a sudden there is no power and you have to hit the accelerator a couple of times to get it to respond. The engine never stalls out. On the expressway it dropped out of cruse twice. I pulled up to a stop sign to cross into traffic and it had power at first and then no power. I was then in a panic mode pressing on the accelerator and finally it responded. This is why I think it is serious.
CategoryVisibility/wiper
DateMar 08, 2019
StateIL
Description
In less than a year on 2 occasions a small rock caused significant damage to the windshield causing the windshield to be replaced.
CategoryVisibility/wiper
DateMar 06, 2019
StateCA
Description
When it rains the water drops do not run off of the side mirrors we are unable to see. At night the drops of water magnifies the headlights of the cars behind us and this blinds us. This is very dangerous. We had to spend the night in a motel as we couldn't drive. We have tried to fix this, but nothing works
CategoryUnknown Or Other
DateMar 03, 2019
StateNC
Description
Started car this morning and the unit that controls the radio, backup cameras, navigation and bluetooth is blank and unresponsive.. Dead. Car in garage when starting. Car drives fine except for above deficits
CategoryElectrical System
DateMar 02, 2019
StateCA
Description
The entire "infotainment" system, central display console, and control panel does not work. It will not turn on. The screen is black. Nothing works. The rear view camera safety system does not work. The radio, bluetooth, and navigation system does not work. This symptom is constant. It occurs when stationary, in motion, in city, highway, turning - always. In reverse the rearview camera does not display an image. The hands free calling system/bluetooth does not work - again, this issue is constant regardless of conditions.
CategoryUnknown Or Other
DateMar 01, 2019
StateDE
Description
On february 22, 2019, the plastic cover on the dash below the steering wheel on the driver's side came loose while I was driving. It was hanging down attached by wires and dangled over the accelerator and brake pedals, interfering with their safe operation. I was on a highway about a mile from my home when this happened. I carefully drove home. Subaru roadside assistance fixed the problem. The dealer confirmed the next day that the panel had been properly reattached.
CategoryUnknown Or Other
DateFeb 28, 2019
StateAL
Description
Driving approximately 50 mph on south us hwy 231 (left lane), without any incident rear passenger window popped and shattered and then broken glass fell into backseat of car. There was no car in right lane or in front of my car. There were no adverse road conditions. No other damage to car.
CategoryVehicle Speed Control
DateFeb 26, 2019
StateAZ
Description
Using eye-sight controls the automatic stopping distance is set too stop too close to the car in front. Varies in stopping distance ,cannot depend on the system therefor can not use the system.
CategoryElectrical System
DateFeb 25, 2019
StateWA
Description
The central display console where backup camera is went to black suddenly and will not turn on. This is a safety concern. Here is a link to many other 2018 2019 subaru owners reporting same issue https://www. Cargurus. Com/cars/discussion-t75428_ds961674
CategoryUnknown Or Other
DateFeb 23, 2019
StatePA
Description
Backup camera is black gps and radio dead
CategoryVisibility/wiper
DateFeb 22, 2019
StateTX
Description
The head unit went black and that means I do not have a back up camera. I live in a place where back up camera is a must. I purchased this unit because it have a big back up camera and all 2018 models must have back up camera. Subaru failed to comply with the safety compliance.
CategoryEngine, Power Train
DateFeb 19, 2019
StateWA
Description
Vehicle uses coolant at an alarming rate which has nearly lead to overheating and stalling while driving. Transmission disengages while at highway speeds when trying to pass making the maneuver unsafe. Manufacturer refuses to look at car again, already been in shop 4 times.
CategoryVisibility/wiper
DateFeb 16, 2019
StateCA
Description
Second cracked windshield in one week. First one was replaced 2/8/18. Both times traveled at low to moderate speed 25-40 mph on local fwy in los angeles, ca. Sunny mild, dry conditions, no wind. Small pebble hit windshield. Couldn't see hit, only heard a small crack sound. Damaged windshield, first time small pebble mark grew to long crack. Initial impact size about 1. 5 - 2 mm. One week later another pebble hit windshield in slow traffic,35 mph, no trucks near by. Same size of mark. Subaru requires their windshield repair at customer cost of 0. Warranty does not cover any debris damage, but small pebbles should not cause this kind of damage and costs. Had a grand cherokee 184k miles and never a crack or ding, never issue for our 2005 saab, or any orevious vehicle. Should not cost us 60 month additional to maintain car, plus safety issue. According to subaru corporate: does not recommend us to drive it with I-site camera with a damaged windshield. They say that the glass is thinner/lighter in order to work with camera and be more fuel efficient/lighter. Cars should be able to withstand normal driving and road conditions.
CategoryFuel/propulsion System
DateFeb 12, 2019
StateLA
Description
Gas indicator says I have more gas then I do. When empty it still registers gas. There is a recall but no fix is present.
CategoryUnknown Or Other
DateFeb 12, 2019
StateUT
Description
Exploding sunroof. The sunroof suddenly shattered into pieces while driving on a freeway offramp with no other cars or bridges nearby. It sounded like an explosion. The car wasn't damaged or scratched anywhere else, and there was no object or debris.
CategoryService Brakes
DateFeb 08, 2019
StateCO
Description
Tl* the contact owned a 2018 subaru outback. While reversing in the driveway, the brake pedal was applied, but failed to respond when depressed to the floorboard. The vehicle overturned and crashed in the driveway. There were no warning indicators illuminated. The side curtain air bags deployed. There were no injuries and a police report was not filed. The vehicle was deemed a total loss by the insurance agency. The independent mechanic stated that the brakes failed to work while leaving the crash site; therefore, the vehicle was towed to an independent salvage lot. The contact called flatiron subaru (5995 arapahoe ave, boulder, co 80303, (877) 464-2714) and was referred to the manufacturer. The manufacturer was contacted and provided case number: 1-374723133. Additionally, an investigation team collected the data box. The failure mileage was approximately 6,000. The vin was not available.
CategoryUnknown Or Other
DateFeb 08, 2019
StateFL
Description
On start up of vehicle the radio automatically comes on at a loud volume and cannot be adjusted or turned off for a couple of minutes. This is very dangerous when trying to backup or move out of a parking situation. I have been informed by subaru mechanics that there is no way to keep the radio from automatically coming on when I start the car. Other owners have also complained about this feature. This has been a problem since I purchased the car 7/4/18
CategoryService Brakes, Vehicle Speed Control
DateFeb 06, 2019
StateSD
Description
Tl* the contact owns a 2018 subaru outback. Each time the brake pedal was depressed, the vehicle accelerated without warning. The contact had to apply excessive force to the brake pedal to slow down the vehicle. The failure recurred three times. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 4,400.
CategoryStructure:body
DateFeb 04, 2019
StateCA
Description
Windshield severely cracked,possibly from small pebble at approx 35 mph approaching fwy on ramp. We were informed by corporate that the windshield glass is 'sensitive' due to the 'eye sight' feature calibrated with the windshield. Windshield needs to be replaced - at owners expense at 00. Size of initial impact damage mark on windshield was 1/16' or 1-2mm. Next day it spread to several inches while car was parked. Small pebbles or common road debris should not cause windshield failures especially in vehicles that are all wheel drive for off-road. Read that other vehicles of same year and model are also experiencing windshield failure.
CategoryVisibility/wiper
DateFeb 02, 2019
StateNY
Description
I got into my car, it parked, closed the door, heard something fall and when I checked to see what the noise was my entire rear window on the hatch was shattered. I called the dealership and they said they don't cover it under warranty and that I would need to fix it on my own, they also said any of the warranties I purchased also dont cover it. They also mentioned that 4 people also called this same week with this issue. I had a hatch back car for 15+ yrs before purchasing this subaru and this never happened. Judy didnt seem right.
CategoryEngine, Fuel/propulsion System, Power Train
DateFeb 01, 2019
StateWA
Description
I was driving through an intersection when the engine stalled with 1/8th of a tank of gas remaining. Gas light came on only a few miles prior. Luckily I was able to coast into a gas station. Car started after turning off and back on. Only took 16. 9 gallons to top off. This is the second time this has happened. The previous time the miles to empty was showing 50 when it stalled. I was told by the dealership that there is no fix for the current recall.
CategoryFuel/propulsion System
DateFeb 01, 2019
StateWA
Description
Ran out of fuel even though the gauge had originally said 30 miles to empty. Then gauge went from 30 to ---- and then stalled all within a few miles while on the highway during rush hour.
CategoryElectrical System, Unknown Or Other
DateJan 24, 2019
StateNV
Description
Bluetooth will randomly disconnect. Sometimes it lasts a few minutes, sometimes a couple hours. Unable to re-connect once it does, so we have to mess with settings while driving to switch to aux cable, radio, etc or pull over and restart the car completely. We have verified the issue with 6 different devices. None of the devices demonstrate the same issue with any other bluetooth devices (we use a speaker for hours on end in the house with no issues). Combine that with the infotainment screen being incredibly slow, this is a frustrating issue.
CategoryElectrical System, Unknown Or Other
DateJan 22, 2019
StateTX
Description
The screen has gone black and side lights blink, unable to use any item controlled by the screen. Appears the warning system for a vehicle stopping too closely is not working as well.
CategoryUnknown Or Other
DateJan 20, 2019
StateCA
Description
Sunroof exploded and shattered spontaneously while we were driving at highway speed
CategorySteering
DateJan 18, 2019
StateCA
Description
Tension and control disappears in the steering, so loose it feels like you could spin the wheel like a top. Lasts a second or so then control returns. Happens in multiple driving conditions. Noticed it first day we had the car, dealer said he noticed it too, and we just needed to break the car in. When driving on the highway in high winds, car feels out of control, like driving on slick ice. Never had to get off a highway before out of fear and I've been driving 40 years. Dealer could not replicate, told me to call subaru corporate, who sent me back to dealer. Car is back in the shop. I am so afraid to drive this car it only has 2700 miles on it after 18 months.
CategoryVisibility/wiper
DateJan 17, 2019
StateTX
Description
A tiny pebble struck the windshield on the interstate, but it suddenly grew to a crack approximately 6 inches long. Never had this problem before, and my car is fairly new on the road (less than 8,000 miles, bought in july, 2018). Deeply concerned that subaru still has not figured out its notorious windshield-reliability problem that has frustrated so many drivers throughout the past 5 years.
CategoryElectrical System, Steering
DateJan 16, 2019
StateUT
Description
Our outback started to pull to the right at around 3000 miles. Currently (at 9000 miles) the car still does that. It feels as if there is strong side wind pushing the car. The car also started making knocking sounds when turning the wheel in both directions while at stop or moving slowly. We are currently scheduled for an inspection at the dealership. The second major issue is the tire pressure monitor. The tire pressure that it displays does not match the actual one measured with several external instruments (constantly 2 psi lower on all four wheels). Additionally, the monitor sometimes switches the front tire pressure with the rear ones, I. E. The monitor displays the front tire pressure as if it is the rear tire pressure. Very confusing!
CategoryService Brakes
DateJan 16, 2019
StateFL
Description
I went to to stop at a traffic light and my brakes failed. I swerved to miss the car directly in front of me. I hit 5 other cars and the car flipped. The fire department had to cut us out of the car. This was a busy street.
CategoryElectrical System:instrument Panel:fuel Gauge, Fuel/propulsion System
DateJan 14, 2019
StateNY
Description
I was driving and the fuel indicator indicated 70 miles to go last time I saw it. I only had to drive 10 miles home and the car suddenly stopped, thankfully on a local road. Some warning lights started appearing and I couldnt make what the problem was. I tried to restart a few times until I decided it had to be fuel. We pushed car to side of road and went to gas station to get gas. Came back with gas, refilled and car started and went home. I thought it was my fault, althought I couldnt explain why the last time a saw the fuel gauge said 70 miles and I was just going home, not even 10 miles to get there.
CategoryElectrical System, Unknown Or Other
DateJan 12, 2019
StateCO
Description
Infotainment screen went black on december 17, 2018. Radio, navigation system, bluetooth and rear camera are all inoperable.
CategoryElectrical System, Unknown Or Other, Visibility/wiper
DateJan 11, 2019
StateCA
Description
Wtz85 - subaru of america, inc. (subaru) is recalling 2018 model year legacy, outback, and brz vehicles equipped with a certain combination of head unit hardware and software, due to the possibility of noncompliance with federal motor vehicle safety standard type: recall | service campaign: wtz85 | nhtsa campaign: 18v-000000 open recall date: january 02, 2019 description 18 leg/out/brz v3 head unit reprogram safety risk due to a software issue, the head unit memory retrieval and assembly time may exceed the designed time to begin the boot-up cycle. If this occurs, the head unit display will not boot, causing the screen to remain blank. In this condition, while backing the vehicle, the rearview image may not be displayed. The failure to display the rearview image creates a non-compliance with the requirements of fmvss 111 ' 'rear visibility,' increasing the risk of a crash. There are 1000's of these on backorder causing us to drive around in unsafe vehicles because they do not know when replacment units will be available and they are not providing a loaner car in the meantime. This is unacceptable for a company that prides themselves on their safety!!!!!
CategoryElectrical System, Fuel/propulsion System
DateJan 10, 2019
StateCA
Description
Infotainment system is faulty. I have no back up camera, bluetooth, radio, can not program clock. Subaru dealer says there is no fix other than to replace head unit. I have been waiting since dec 14th for this replacement unit. While at dealer I asked for a loaner and was denied. Subaru said the car was safe to drive which is not true since their biggest safety feature isnt accessible
CategoryFuel/propulsion System
DateJan 10, 2019
StateCA
Description
Open recall for fuel gauge not being accurate. I alreay ran out of gas once and when I took the car to dealer they said there was no remedy to make sure I always have a 1/4 of a tank of gas to avoid this in the future! This happened to me on july 13, and I have bee waiting since for solution
CategoryElectrical System:instrument Panel:fuel Gauge, Fuel/propulsion System
DateJan 09, 2019
StateCA
Description
Was driving on highway while fuel range indicated on dash just hit 30 miles to empty and car ran out of gas. Was never informed by subaru of any recall for this vehicle.
CategoryElectrical System
DateJan 05, 2019
StateVA
Description
Display panel shut down, completely dark, disabled are radio, gps, navigation and most importantly the back up camera. The dealership admits they are seeing quite a few of these and a new radio to repair the problem will take 3 months to arrive, no guarantee this will fix the problem. So I will be without a backup camera, deemed critical enough that it is mandated on all new cars for one quarter of the year. I also assume if not fixed by my next state safety inspection I will not be allowed to drive the car. So far I have received nothing from subaru. This looks a pretty big safety issue being swept under the rug.
CategoryElectrical System
DateDec 30, 2018
StateTX
Description
I have owned two outbacks a 2016 and 2018 and both have had the problem of front windows will work and then for what ever reason I will roll window up with power switch and wind will automatically roll half way down and stay there if I try to roll it up again it does the same thing . Until I pull over stop car and reset the switch the way the dealership showed me to do ,this only works sometimes so I am left with my window half way down. This is unsafe especially when it is raining and my wife is trying to pay attention to driving with kids in the car . Not to mention leaving her car with the window down unsececured for someone to get in her car and hide to harm her ,most of the times she cannot get window to reset. Can you please help with this issue,one dealership has claimed that it is a electrical problem and they know how to fix but they are up north I am far south.
CategoryElectrical System, Electrical System:instrument Panel:fuel Gauge, Fuel System, Gasoline
DateDec 28, 2018
StateCA
Description
Tl* the contact owns a 2018 subaru outback. The contact received a recall notification for nhtsa campaign number: 18v773000 (electrical system, fuel system, gasoline) and stated that the manufacturer failed to repair the vehicle within a reasonable amount of time. The dealer (subaru of santa cruz, 4100 auto plaza drive, capitola, ca 95010) confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
CategoryElectrical System
DateDec 28, 2018
StateVA
Description
In 2018 a new law went into effect requiring all new cars cone with rear backup cameras. The subaru starlink infotainment system that is on all new subarus are defective, buggy, and subaru has no permanent fix. It renders the rear camera unoperable, replacements are on backorder and subaru makes owners continue to drive their card when it is unsafe and not following the new law for 2018 cars. I want subaru to fix this safety issue and provide affected owners with loaner cars while waiting for a fix/replacement.
CategoryElectrical System, Engine, Fuel/propulsion System
DateDec 28, 2018
StateMI
Description
I drove to a nearby town, indicator said 40 miles to go before empty. Parked. Restarted the car after half an hour. Most of center display functions were dead. It did show back-up view, but no radio, no map. Drove toward home and gas station. After twenty miles, on cruise control at 70mph on highway, engine suddenly started racing as though it had down shifted, I braked and headed for the shoulder. No turn signals, no indicators, no emergency flashers - it seemed that the computer crashed when I ran out of gas. After adding gas and restarting, all was normal except the the radio memory had been wiped.
CategoryElectrical System, Fuel/propulsion System
DateDec 28, 2018
StateCO
Description
Tl* the contact owns a 2018 subaru outback. While driving approximately 55 mph at night, the fuel range dropped and the vehicle lost power and shut off. The contact pulled the vehicle over to the side of the road. The manufacturer's roadside assistance was called, but no one answered. The contact called the police for assistance due to the darkness. The contact called triple a and was provided some fuel to drive home. Two days later, the contact received notification of nhtsa campaign number: 18v773000 (electrical system, fuel system, gasoline). The vehicle was taken to groove subaru (720-279-9409, located at 5300 s broadway, englewood, co 80113) where it was confirmed that the parts were not available. The manufacturer was called, but no one answered the phone. The vehicle was not repaired. The failure mileage was approximately 12,500. ..*bf*jb *dt
CategoryElectrical System:instrument Panel:fuel Gauge, Fuel/propulsion System
DateDec 27, 2018
StateCA
Description
Dashboard told me I had 20 miles worth of fuel left when suddenly the indicator changed to a dash and the car ran out of gas. Occurred while driving 50 mph on a busy expressway, thankfully in the slow lane.
CategoryUnknown Or Other
DateDec 24, 2018
StateCA
Description
The windshield cracked from a tiny chip that spread rapidly to about 2feet in length over 4 days. This is my second windshield replacement in less than 12 months. The outback windshield design is weak, and in my opinion dangerous. Other outback owners are having the same issue
CategoryElectrical System, Unknown Or Other
DateDec 22, 2018
StateMA
Description
Entire center radio cluster has failed. Car was parked in a garage and got into the car and started car and entire unit was black. This impacts radio, hands free cellular phone use, navigation, back up camera and warning system, vehicle notifications, star link program. This may sound just like a minor thing but this has significant safe operation impacts in regards to traffic and driving, cell phone use and navigation of the vehicle.
CategoryVisibility/wiper
DateDec 21, 2018
StateCA
Description
2 windshield cracks in lower portion of windshield during 1st year of ownership. Both cracks occurred while driving around town ~35 mph, once during a 100 degf summer day, and the other during a 40 degf rainy winter morning. Inspection of crack after stopping showed possible origination from ~1mm chips. During the summer, the first chip, located in the de-icer area, grew rapidly to a crack across the windshield with a loud 'pop' sound after the air conditioner was turned on high using defroster air mode. Subaru of america (not the dealer) replaced the windshield and recalibrated the eyesight system as a 'goodwill' repair. During the winter, another chip between the vin# display window and the perimeter of the lower windshield explosively grew to a crack when heated defroster air was activated. Repair pending. Main concern is the fragile nature and temperature dependance of this glass temper, especially near window boundary conditions and where defroster air is the strongest. Over 20 years of driving other vehicles on the same route have caused little chips on other windshields, but never has a chip grown into a crack, with or without hot or cold defroster air hitting it. I suspect that the thickness and temper of the latest generation of outback carlex windshields will continue to cause issues similar to tsb# 12-192-15r.
CategoryFuel/propulsion System
DateDec 19, 2018
StateWA
Description
Car stalled and ran out of gas when the system said I had 20 miles left. I was 2 miles from home/gas station. This happened at a street light on a busy street. I had to get out and push the car out of the way in 5 lanes of traffic.
CategoryElectrical System, Visibility/wiper
DateDec 18, 2018
StateSC
Description
Harman-kardon audio unit failure at 8,000 miles. Results in loss a basic back up camera function. Extensive safety features on this vehicle-basic back up camera not working.
CategoryVisibility/wiper
DateDec 17, 2018
StateTX
Description
My windshield is cracked for the 2nd time now in its first year of ownership. The first time it cracked it was because of a pebble strike from the road. Extremely small fragment struck the glass, made a pock mark, and the windshield was replaced. Today, less than a month later a new crack appeared while driving without any strike from an object. Subaru dealer claims it was struck but find a crack only without any point along it of an impact makes me very very suspicious. Now I have to wait for the insurance company to settle on charges and send a check before the next windshield can be applied. My wife and I were calmly driving on completely paved roads when we both watched the crack appear and grow during our drive. 🙁 I have driven for 50+ years, and owned 20+ cars. I've never had this happen.
CategoryVisibility:windshield
DateDec 17, 2018
StateKS
Description
Tl* the contact owns a 2018 subaru outback. While driving at an unknown speed, the windshield cracked from one side to the other. The dealer (briggs subaru of topeka, 3115 s kansas ave, topeka, ks 66611, (785) 581-0138) previously replaced the windshield. The recent failure was repaired by safelight. The cause of the failure was not determined. The failure mileage was 2,092.
CategoryElectrical System:instrument Panel:fuel Gauge, Fuel/propulsion System
DateDec 05, 2018
StateNC
Description
Ran out of gas when gauge showed 40 miles left - car locked up on a 70mph freeway - reported to subaru almost a year ago and recently saw where a recall had been initiated but called subaru customer service and they have no idea when this will be resolved even though they have know about it for a year - why is this not a safety issue that the nhtsa is forcing them to fix
CategoryElectrical System, Fuel/propulsion System
DateDec 03, 2018
StateNV
Description
Tl* the contact owns a 2018 subaru outback. While driving 35 mph, the fuel gauge indicated 40 miles remaining, but the vehicle ran out of fuel. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
CategoryVehicle Speed Control
DateNov 29, 2018
StateTX
Description
On september 19, 2018 I was driving my subaru outback through big bend national park. I was leaving the chisos mountains basin within the park when it began lightly raining. I pressed the x-mode button hoping it would increase my traction on the winding roads. As the car was coming down fairly steep decline, I noticed that I was gaining speed and x-mode had turned itself off. I came around a curve a little fast and felt that it took more effort than I'd expected to slow the car. At that point, the road leveled out and the rain had stopped, but my speed was still accelerating. I had to keep my foot on the brake to maintain a safe speed. I decided to pull over, put the car in park, and turn off the ignition in hopes that would reset the engine. After a minute or two, I started up the car again, put it into drive, and without touching the gas pedal it began to accelerate. After it reached approximately 45 mph (which was the speed limit) on its own I pulled over again to the side of the road and came to a complete stop. My fiance suggested putting the car in neutral, thinking that could reset whatever malfunction there was in drive. I shifted to neutral and again, the car accelerated on its own. It went from 0 mph to 40 mph in neutral. It gained speed in a steady and consistent pace, about 1 mph every 1. 5 seconds. My fiance called subaru of america, hoping they could tell us anything at all about this problem. They recommended we get it checked out at a dealership and that the closest subaru dealership was more than 200 miles away. While he was on the phone, the car began decelerating without having touched the gas or brake pedals. After that, it began driving normally and I didn't experience any further issues until I was able to get home and bring the car in for inspection.
CategoryFuel/propulsion System
DateNov 28, 2018
StateGA
Description
Our system showed 40 miles to empty. Luckily we were in a turn lane coming up to a traffic light and the car shut off/stopped running. Traffic had to go around us to turn at the light. Someone stopped and gave us 5 gallons of gas. We were able to restart the car and go to a service station and fill up.
CategoryFuel/propulsion System, Unknown Or Other
DateNov 23, 2018
StateCA
Description
30 miles left as indicated on fuel tank, car engine shut down while driving on road and came to a complete stop in left side of highway, my family were passengers in my car and this could have been a fatal situation. A good samaritan helped us move our car over to side of road out of harms way. I am very disappointed in subaru and do not trust that it has the best 'safety' features if it is this inaccurate in informing me of mileage! I can't help but think what worse outcome could have happened to my family. Thank god we are all ok. Do better subaru, for the lives of your customers driving your vehicles and the safety of the general public.
CategoryElectrical System
DateNov 20, 2018
StateCA
Description
I was driving and the entire display went blank! This renders all electronic features controlled by the screen inoperable and also violates federal law mandating backup cameras on 2018 or newer cars. Though technically my vehicle is still equipped with it, it doesn't matter because the display is completely dead. This is such a common problem the part is backordered for at least a month, in the meantime I will driving a car without an important safety feature.
CategoryElectrical System, Unknown Or Other
DateNov 15, 2018
StateWA
Description
2018 subaru outback: per dealer: original battery "bad" & replaced by dealer after it failed (unable to start & won't hold charge) after 10,500 miles at 9 mo. Battery also failed in our previously owned 2015 outback after only 3 weeks, & in a 2015 subaru legacy after 35 months. The 2018 outback's touch screen (& back-up camera screen, etc) has also stopped working twice, at about 2 months (while backing out of the driveway) & again at 3 months, both times suddenly, the screen going black for a minute or longer, & then turning white for several minutes before resuming the normal screen configuration & appearance.
CategoryElectrical System
DateNov 15, 2018
StateIL
Description
8- inch touch screen system is completely blank. As a result, the backup camera does not function. This is the second time this has happened. The first time, the unit was replaced after a one week wait for the part to be delivered. After several months,this unit went out. Subaru 'a month wait for new unit due to repair demands.'
CategoryVehicle Speed Control
DateNov 14, 2018
StateME
Description
Tl* the contact owns a 2018 subaru outback. While driving low speeds in a lower gear, the vehicle suddenly accelerated. The vehicle was taken to mcgovern subaru (203 lafayette rd, north hampton, nh 03862, (603) 964-9303) to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 5,500.
CategoryUnknown Or Other
DateNov 12, 2018
StateNJ
Description
The radio display head unit failed. The rear back-up camera and and warning signals are inoperable. I have been without the systems for three weeks and subaru customer service can not provide a date when this repair can be made. This is a safety concern as they aid in backing up the vehicle in parking lots at night when visibility is poor.
CategoryEngine, Power Train
DateNov 07, 2018
StateFL
Description
Vehicle in motion approximately 30-40 mph in regular street driving. The car has felt as if the engine was about to stall or as if the transmission was seizing up. This occurred a few times. A bit unnerving because it happened with moving traffic behind, in front and to the sides.
CategorySteering, Suspension
DateNov 07, 2018
StateCT
Description
I have had steering issues with this car since day one, the dealer told me I had to get use to it. Car pulled to the right and at higher speeds you feel like you were hydroplaning-no control then steering would come back. Brought the car back to dealer and they made adjusts to the alignment and doesn't pull to right as bad. But the feeling of hydroplaning still exists and the dealer can not duplicate problem . They tell me its within subaru's specifications there is a real problem with this car since date of service 3-12-18
CategorySuspension, Wheels
DateNov 06, 2018
StateCO
Description
Driver side front wheel/suspension is making rattling noise while driving at any speed. The noise is worse when hitting uneven surfaces on the road (like a repair spot or transition from concrete to asphalt) . The front-end sounds loose, and there is a slight vibration when driving at higher speeds. We have taken our car into the dealer multiple times and they say all is ok and the noise is as intended by the manufacturer. We do not feel safe in the car.
CategoryBack Over Prevention: Sensing System: Camera, Electrical System
DateNov 02, 2018
StatePA
Description
Tl* the contact owns a 2018 subaru outback. While the contact was driving, the automated driving system stopped working and the back-up camera did not function. The vehicle was taken to the dealer (steve moyer subaru, 201 s centre ave, leesport, pa 19533, (888) 696-0345) where it was diagnosed that the computer that controlled the electronic and safety systems malfunctioned. The dealer explained that the failure was occurring with multiple vehicles and that they would replace the component under the warranty. The repairs were completed and the electrical failures were remedied. The manufacturer was not notified. The failure mileage was 12,285. *tt *tr*jb
CategorySteering
DateOct 29, 2018
StatePA
Description
At least 10 times in the past week we have almost crashed due to the steering. We went off the road twice. The car is seriously veering off to the right, almost like you are hydroplaning on dry land. You can't even steer the car back into the lane. It just goes by itself. I did take it to the dealer today. They are saying that it is the lane assist being on and to turn it off. We've had the car for 5 months and now all of a sudden this is happening. It is not right and someone is going to be killed. Please investigate these complaints and please do a recall before innocent people are killed. This is happening on the highway as well as smaller streets
CategoryElectrical System, Engine, Fuel/propulsion System
DateOct 09, 2018
StateFL
Description
** 2018 subaru outback ** this has happened three times** driving car when car shuts off complete loss of power engine turns off without warning at various speeds - seems to occur when the low fuel warning system turns on at 1/4 tank of gas. This 3rd time almost got me killed traveling at 45mpg when it happened today inside a major intersection. Software / sensor for the low fuel system? Something is very seriously wrong. 1. Is this car safe to drive with a full tank of gas? 2. Has there been other complaints about this exact problem? 3. Is there a recall or fix ?
CategoryFuel/propulsion System
DateOct 08, 2018
StateWI
Description
Number of miles showed 40 until gas was needed- 8 miles later was completely out of gas on major highway- contacted subaru service where car was purchased and asked if there were any issues with this, he said yes-- he actually said the same exact scenario-- where said 40, and approx. 8 miles later completely out of gas- he told me that they had fuel engineers look at the car that was brought in and said the only way to get good information is to re-set trip a and re-set trip b after you fill your tank-- so it can calibrate. I had never heard of this before- they should communicate this to their customers to avoid this huge safety risk. Police were called to us broken down on freeway to alert traffic we were sitting on shoulder- very unsafe area to "run out of gas"- subaru should get this glitch fixed-- and most importantly, communicate to people that this is a known problem. I have also contacted subaru america to let them know and I have opened a case. They will call me back no later than wednesday, oct 10th, 2018 with an update. I also wanted this to be brought to ntsb attention since subaru sounded like they knew about it, but didn't even tell us when we purchased the car. Car has roughly 4k miles on it.
CategoryElectrical System: Instrument Cluster/panel, Fuel/propulsion System
DateOct 05, 2018
StateWA
Description
Tl* the contact owns a 2018 subaru outback. While the contact's wife was driving 50 mph, the vehicle shut off without warning. The vehicle was towed to mccurley integrity subaru (located at 9620 sandifur pkwy, pasco, wa 99301, (509) 412-7100) where it was diagnosed that the vehicle ran out of fuel. The contact was informed that when the fuel gauge displayed 20 miles to empty, the fuel tank was actually empty. The contact was informed that the fuel gauge was defective and the manufacturer was working on a remedy. The manufacturer was not contacted. The approximate failure mileage was 2,000. The vin was not available. *tt*jb
CategorySteering
DateOct 02, 2018
StateCA
Description
Steering was great until 6000 miles. The car now has a definite problem with either the front end or steering. The steering is irregular and feels as though you will not be able to control the vehicle. While turning the steering feels stuck and there is not road defect to be stuck in. While driving forward the car will jerk the front end and it feels like you will loose control of the vehicle.
CategoryVehicle Speed Control
DateOct 02, 2018
StateTX
Description
After using 'x-mode' the car began to accelerate on its own without engaging the gas pedal. It continued even after turning the car off and restarting it. I then pulled over and came to a complete stop, shifted to neutral, and it again accelerated from 0-40 mph before it started to decelerate on its own.
CategoryElectrical System, Engine, Unknown Or Other
DateOct 01, 2018
StateFL
Description
I recently purchased a 2018 outback. I was driving it going about 25 mph on road by my house and it shut down out of nowhere, dash lights came on, gas pedal wouldn't work, the only way I got it to go was shutting it off completely and restarting it. They car has 3500 miles, I dropped it off at the dealership on 8/25 and they have had it since. They replaced the fuel pump saying it was the cause of it shutting down on me. I received the car back on 9/21 and drove it for 180 miles, this time at 65 mph the car shutdown again while I was trying to pass someone on a 2 lane road, power steering lost and all lights came on dashboard like it had some type of electrical problem. Very similar to the first time but I was driving much faster this time. After about 30 seconds the car just kind of started up by itself without me having to push the start button I believe this issue is a huge safety issue and could possibly get me killed or someone else killed while driving this car. Subaru service facility has no clue whats going on since the car is not throwing codes. I have started the lemon law process but subaru is not being very helpful thus far. Also having a problem with passenger seat not sensing if someone is sitting in the seat and not enabling the airbags. This problem came up on the scan on 8/25 analysis. I was unaware of the issue, nothing in the car told me passenger side airbag was not working. Subaru replaced the seat but I am still concerned that the problem is going on since I have no way to tell if it works or not.
CategoryAir Bags
DateSep 26, 2018
StateAR
Description
Tl* the contact owned a 2018 subaru outback. While driving 35 mph, the contact's vehicle attempted to merge into an open lane and was struck by another vehicle. The air bags did not deploy. There was no warning indicator illuminated. The contact was not injured. A police report was filed. The vehicle was towed by allstate insurance to an open lot where it was deemed. The dealer was not contacted. The manufacturer was made aware of the failure and advised him to file a complaint with the insurance company. The failure mileage was 10,300. *tt consumer stated the insurance company is attempting to repair the car. Updated 11/21/18*jb
CategoryVehicle Speed Control
DateSep 25, 2018
StateNY
Description
Tl* the contact owns a 2018 subaru outback. While driving 55 mph and depressing the accelerator pedal, the vehicle failed to respond. The contact stated that the failure occurred several times when trying to pass other vehicles or merge lanes. The contact stated that the vehicle was equipped with a driver assist technology feature called eyesight. The vehicle was taken to romano subaru (960 hiawatha blvd w., syracuse, ny 13204), but they were unable to find the cause of the failure. The manufacturer was contacted and referred the contact to the local dealer to have the vehicle inspected. The failure mileage was 680.
CategoryVisibility/wiper
DateSep 10, 2018
StateUT
Description
Rear view mirror too tightly attached to front window. Epoxy attaching window got hot in sun and cracked entire window and fell off.
CategoryFuel/propulsion System
DateSep 03, 2018
StateCA
Description
My gas light went on and the monitor said I had 60 miles left. Within a couple blocks it went to 50 then 40 then 20 and was out of gas. It still said I had 20 miles left when the car was in the left lane of a road and completely wouldn't start. I was just going straight on a city road. People were honking at me and I was scared someone would hit me. This has never happened to me before. Then some people helped me get it across the 2 lanes and onto the side. I locked it and went for gas. When I came back. The car would not unlock with the keyless entery. I had to take out the hidden key and open it. And then when I put gas in it. It started no problem. I went to fill up and it filled up at 17 gallons. So it still had more then 2 gallons when it ran out. I brought it to subaru, they looked it over for a few days. Called there specialists but said they don't know what happened and I should just try to keep the gas tank at full and it shouldn't happen again. I feel for a 2018 new car this is scary.
CategoryPower Train, Vehicle Speed Control
DateAug 29, 2018
StateNC
Description
Tl* the contact owns a 2018 subaru outback. While attempting to accelerate from a stop, the vehicle failed to accelerate. There was no warning indicator illuminated. The failure recurred several times. The vehicle was taken to southern states subaru of raleigh (2511 wake forest rd, raleigh, nc 27609, 888-439-5154), but the technician was unable to determine the cause of the failure. The manufacturer was made aware of the failure and sent a specialist to assist the dealer. The failure recurred. The contact was provided a loaner vehicle. The contact's vehicle was not repaired. The failure mileage was approximately 10.
CategoryElectrical System
DateAug 28, 2018
StateNC
Description
The radio head unit will randomly not connect to apple car play. It will also get stuck on a fm radio station and not respond to anything until the battery is disconnected. This happens while driving and there is no way to control the volume or anything. I have been for software updates.
CategoryExterior Lighting
DateAug 28, 2018
StateNC
Description
The auto sensing lights will not turn off on some occasions even when it is 9am and sunny. Pulling the car over and turning off the car and back on will fix the issue until next time.
CategoryStructure:body
DateAug 28, 2018
StateNC
Description
The passenger side hood does not shut all the way. A service bulletin came out but the dealer said they would not recommend the fix because it involves using a 2x4 to bend the hood.
CategoryFuel/propulsion System
DateAug 26, 2018
StateFL
Description
Ran out of gas with 12 miles remaining on indicator. Car would not start. Had we been on the road driving it would have caused us to stop while in motion. Fortunately, we were at the subaru dealer when it happened to our brand new suv. Apparently this is a known problem that is caused by a defective fuel cluster that calibrates the amount of miles one has remaining. We were told that subaru knows about this problem and is manufacturing/ replacing the part if they are notified that a particular car has the problem but it will be a month before the new part is shipped to our dealer for installation. Unfortunately, subaru has not notified owners of this potential problem and we could not find anything posted on their website about this.
CategoryElectrical System, Engine
DateAug 24, 2018
StateIA
Description
Vehicle developed drip from transmission approximately mid june 2018. Took to dealer & unable to find source after 11 days in shop. They put dye in and I drove until 7-30-18 when drip returned. Car in shop 6 days for new transmission. Car returned 8-9-18. 11 days later 8-21-18 major oil leak & vehicle towed to dealership. As of 8-24-18 they are still attempting to locate leak. Will have to pull engine. May not get car back during august. Outback has less than 15000 miles. Have contacted subaru requested lemon law as the vehicle has nearly 40 cumulative days in the shop since purchased 8-16-18. Outback has also had 2 new radios and multiple software updates for numerous radio issues.
CategoryElectrical System:instrument Panel:fuel Gauge, Seats, Steering, Wheels
DateAug 16, 2018
StateNY
Description
I have always wanted a 3. 6l and this is my first 3. 6l 6 cylinder 2018 subaru outback! Am disappointed with few problems: the front seating is not comfortable and not supportive at all, especial in hard turns the seats will not hold you in place, the seat bed is to short and does not support long legs if you are over 5 feet tall. For some reason this is my 3rd subaru 2nd outback that has wheel alignment problem right out of the box!!! I always seem to be pulling the steering-wheel/vehicle to the right and my steering is always on a 15-20 degree off and if I don't steer and pull to the right the vehicle drifts way to the left lane and this dangers and a major problem. Also while driving on highways with speed over 60 the vehicle vibrates I took it in for 4 tire wheel balancing and I hope this will fix the problem, mind you this is a new car. 2018 outback has a problem while driving on highways and speeds over 60 the vehicle drifts or sways dangerously left and right out of control as if something is pushing or pushing the vehicle left and right, I don't know if the highway vibration with speeds exceeding 60 is associated with the sway or its a wheel balancing problem. Previously owned subaru's 2011 outback, 2011 legacy, 2014 outback, 2018 outback with only 290 miles on the vehicle with a full gas tank I drove it till it displayed and the gas light is on that I only have 40 miles to go before running out of gas so I drove it to be precise another 12 miles then stated that I only have 30 miles to empty and parked it while I went to work , 6 hours later to go home and the vehicle will not start, unfortunately I ran out of gas! I don't know if this was a glitch or its going to be a problem but I will keep my eyes on it.
CategoryElectrical System
DateAug 12, 2018
StateTN
Description
Soft keys for radio programming go to initializing and stay there rather than show the siriusxm channel that was set in memory. Head unit is extremely bright at night it does dim but there are white sections that should be inverted at night this makes it distracting at night. Radio boots up to a white screen now and nothing works. Radio was replaced on 5/31/18 and at that time it had additional issues but all appear to be returning. All of the issues appear at start up.
CategoryUnknown Or Other
DateAug 09, 2018
StateMD
Description
I was driving about 25 mph when my bridgestone tire, model dueler h/p sport as, blew-out on the passenger rear side. The tire had only 800 miles on it.
CategoryFuel/propulsion System
DateAug 08, 2018
StateFL
Description
Driving the car on i95 at 60 m/h with the gas indicator displaying 30 miles range, and a 1/8 tank left, the car get to a lower gear and the stall. The engine get a complete stop, but I managed to get to the right shoulder with no harm
CategoryEngine
DateJul 28, 2018
StateWA
Description
Subaru is selling new vehicles with inadequate amounts of coolant in the engines cooling system. This has caused an immediate need for coolant being added as residual air in the system in expelled to the reservoir. If a customer follows subarus guidance for time/mileage to first inspection they risk having the car overheat/stall while driving potentially cause bodily and/or property damage. I brought this issue up with multiple dealers with no resolution.
CategoryVisibility/wiper
DateJul 26, 2018
StateVA
Description
Driving interstate, 65mph, small object thrown from another vehicle hit my windshield on the left edge. Short cracks appeared immediately. Two spread all the way to the rear view mirror area within days. Vehicle is only two months old.
CategoryPower Train
DateJul 11, 2018
StateNY
Description
2018 subaru outback has 12000 miles on the car. Hesitation wandering,bucks,shake,solw down very quick when coasting. Went to dealer 3 times dealer could not duplicate the problem and customer service can not resolve the issue.
CategoryEngine
DateJun 19, 2018
StateGA
Description
Engine cuts off unexpectedly while driving down the road. I'm able to restart after pulling off the side of the road. February 22 and march 24, 2018 were the first two times the issue happened. I took my car to the dealership, and they said subaru was aware of the issue. They told me to keep my gas above half a tank. The issue hasn't happened since I started keeping my gas half full. The 'miles to empty' gage is very inaccurate. I feel very unsafe driving the car because it spontaneously cuts off, and I'm worried it will cut off in an intersection of a major highway. The service department at macon, ga subaru has been very unhelpful and unwilling to diagnose the problem. The field service engineer named kevin said the problem is likely caused by failure of one of two parts involving the fuel system. However, they are unwilling to replace the parts. The dealership expressed concern that their service department would have to take the brunt of the cost if they sent my part back to subaru. This seems like an unacceptable reason to refuse to attempt the repair of such a serious safety issue.
CategoryFuel System, Other:storage:fuel Gauge System
DateMay 30, 2018
StateFL
Description
Tl* the contact owns a 2018 subaru outback. While driving 5 mph, the vehicle stalled without warning. While pushing the vehicle off the road, it rolled over the driver's legs. The driver was transported to the hospital by ambulance. The vehicle was towed to an unknown dealer where it was diagnosed that the fuel gauge malfunctioned and displayed an incorrect fuel level. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 3,900.
CategoryElectrical System
DateMay 29, 2018
StateNJ
Description
I have 6000 miles on my 2018 subaru outback and rodents ate the electrical wires in my engine which caused me not to be able to operate the car and could have caused a major accident. I found out my wires are soy based which attracted the rodents. I was driving on the highway when my dashboard indicators lit up indicating there was a problem. I immediately drove to the subaru service department and had the wiring repaired. It is the responsibility of subaru to replace all my wiring with non-soy based wiring at no cost to me immediately and give me a loaner car without soy based wiring until my car has been repaired. It is important that all cars on the road are hazard free.
CategoryVisibility/wiper
DateMay 22, 2018
StateAZ
Description
Windshield easily cracks - we have had our 2018 outback for less than 6 months and less than 5000 miles and have had 3 windshields develop severe cracking. The first two were replaced with factory windshields by professional installers. The slightest impact, the last two being barely perceivable, results in an elongated crack forming. With four vehicles in our household, we have only had 2 windshields replaced in 14 years since moving to this area so have ruled out bad luck or driving habit. Subaru (both dealer and corporate) have been unresponsive. The current cracking and star formed after a barely audible impact. The star grew and is now crumbling in the center with 3 fracture lines extending from it. First incident - on I-17 while passing a semi approx speed 75 mph second incident - on az 69 in normal traffic appox speed 45 mph third incident - on I-17 while following a vehicle using isight dynamic cruise control approx speed 75 mph first two claims covered by insurance which we attributed to bad luck. Third incident in so few months/miles seems to point to quality/design issue since other vehicles (past and present) have never developed this severe cracking (picture provided) which prompted this complaint.
CategoryAir Bags, Seats
DateMay 21, 2018
StateIL
Description
While driving the car with a passenger in the right front seat the air bag warning light came on. The srs occupancy display indicated that the passenger seat air bag was now off even though my wife was still in that seat. This has happened on every drive we take in the car that lasts more then 25 minutes.
CategoryElectrical System
DateMay 21, 2018
StateFL
Description
When I turn on the hazard emergency flashing lights on while parked and engine off and I lock the car , both keyless remotes stop working when I try to unlock the doors to enter. To be able to access car need to use the manual key, alarm horn goes off and then push the engine start button and all seems to work fine again. Has happened multiple times.
CategorySteering
DateMay 14, 2018
StateNY
Description
Traded in a 2016 for a 2018 . There is a problem with the steering. While driving , particularly at higher speeds, the steering seems to have a mind of it's own. The car will sway or veer to one side or the other. It feels to me as if a gust of wind has pushed the car and I have to adjust the steering. My husband describes it as if the car is hydroplaning. This is an intermittent. It feels very unsafe especially while driving on the highway at higher speeds. The car has at this time approximately 500 miles.
CategoryUnknown Or Other
DateMay 14, 2018
StateKS
Description
Vehicle was parked. Sunroof exploded. The glass was not damaged previously. It could have been serious if we had been driving. I believe that the glass was defective or there is a design problem with the thickness of the glass/car structural stress.
CategoryUnknown Or Other
DateMay 13, 2018
StateNY
Description
While backing out of the driveway rear cross traffic alert failed to provide an alert of the vehicle approaching on the street, collision followed. Security camera video of the accident is available however size exceeds the maximum specified for the upload.
CategorySteering
DateMay 08, 2018
StateCO
Description
Driving our new 2018 outback we experience periodic steering irregularities that are flat scary. Especially at 65mps and above the car seems to self correct . By example a lane change the car starts to 'float" and over compensates on directional change. Troubling also is the experience of stability at times as if driving in high winds-when there is no wind. When we turn "off" driving assistance lane system-still same problems. Wheels seem to have a 'mind of their own" and were not always in control. Took the car into dealership- there service person said they had also had the experience(s).. But we just need to get use to. Not acceptable!
CategoryWheels
DateMay 05, 2018
StateCA
Description
Tire tread began separating from sidewall within 1100 miles. The tire is a bridgestone dueler h/p 225/60 r18. The car was purchased new from a a subaru dealer on 03/24/2018 with this tire installed as standard equipment. I noticed this problem when returning to my car while it was parked.
CategoryElectrical System
DateMay 04, 2018
StateIL
Description
Rear tail gate opens without activation at 35 mph while vehicle is in motion. I have a video but it is too big to send. My wife and I were on a busy highway after just purchasing flowers and plants at a local nursery when the tailgate just started to open all by itself spilling some of the plants on the highway. The tailgate locked in the open position at about two feet in the open position.
CategorySteering
DateMay 02, 2018
StateNY
Description
Subaru better take notice on this steering issue! It is a danger!!! When pedestrians are walking on the road and you need to swing a little wider around them, the lane keep pushes you towards the pedestrian!!! In addition to this, when driving at 55 and above, it constantly feels as if the wind is blowing you around! There is no wind! This is a danger and there have been several times now, that I have almost went off the road!!! Should I turn off my lane keep assist to stop this from happening!?!? I have had this car for 2 weeks, and so far I feel like I made a huge mistake getting this car!!!!! I would like to add that this is my 4th subaru. I am loyal to the brand. If I knew it was going to be like this, I would not have bought another!! Or I would have bought a lower model. I have the 2018 limited outback. I my opinion buyer beware!! Or get a lower model without these options!!!!
CategoryVisibility/wiper
DateMay 02, 2018
StateNY
Description
The rear view mirror is in my field of view! I am only 5'4" and I like to raise my seat all the way up to give me good visibility. If I do that , the rear view mirror gets in my way, I have to duck down to look under the mirror!! One other thing, if I do raise the seat all the way up, I have no "armrest" the armrest can not be raised, so that too makes me lower my seat!! The mirror is too low and so are the armrests!!!!! Huge blind spot!!!!
CategorySteering
DateApr 30, 2018
StateWV
Description
Mostley at higher speeds. 70 mph. The steering reacts erratically. Mutiple symptions concerns. On a consistent basis,the feeling of control leaves,it feels as though it hydroplaning in deep waterwhen your tires temporanily lose contact with pavement. This can happen during any condition. All control seems to leave ,then control comes back. In high winds ,when u need to correct the steeing angle this sisation happens a lot. Any movement from a straight line will cause this to happen. Sometime straight line driving ,the steering wheel just momentarily attempts to turn on its own. In the rain afraid to dive outback 65 mph because the the steerin keeps leaving,again like its hydro plaining,and no I wasent hydroplaning as every other car was passing me 70+ mph. This is a consistent and constant problem. Its vey scarey and I quite alarmned at tis proble. There is something major wrong with the 2018 subaru outback limited. Need help. Afraid to drive car. Bought car on 4/24/2018,owned it 8 days.(394 mils on car. Taking it to home town subaru,beckley for evalueation(drive car) on steering. Issue. Ill need a signed dockument from service rep before I drive car again.
CategoryVisibility/wiper
DateApr 29, 2018
StateGA
Description
Windshield developed cracked, lower mid area extended upward about 12 inches. Vehicle was stationary, parked. Was not hit by any road debris. Noticed defect when starting car.
CategorySteering
DateApr 22, 2018
StateKS
Description
Mostly at higher speeds, 70+, the steering reacts erratically. Multiple symptoms of major concern. On a consistent basis, the feeling of control leaves, it feels as though you are hydroplaning into deep water when your tires temporarily lose contact with the pavement, this can happen during any driving condition. All control seems to leave. Then control comes back. In high wind, when you need to correct the steering angle this sensation happens a lot. Any movement away from a straight line will cause this to happen. Sometimes in straight line driving, the steering wheel just momentarily attempts to turn on its own. Last night in rain, I was afraid to drive over 65 mph because the steering kept leaving, again like it was hydro planing, and no it wasn't hydroplaning as every other car was passing me at 75+ mph. This is a consistent and constant problem. It is very scary and I am quite alarmed at this problem. There is something major wrong here.
CategoryVisibility/wiper, Visibility:rearview Mirrors/devices:exterior
DateApr 12, 2018
StateFL
Description
Left sideview mirror does not rotate far enough to left: a person or vehicle within 3 feet or greater distance of left side and adjacent with aft of left rear door (ie, parallel to the break line of the door where it closes) cannot be seen in side view mirror. A replacement mirror was installed by dealer, but the problem remains. Checking out another new 2018 outback resulted in same problem. This issue will result in multiple accidents with driver-side impacts or other, both while driving or when pulling out into traffic. The right side mirror works well with complete view angle of adjacent lane or further if required.
CategoryFuel/propulsion System
DateApr 03, 2018
StateNC
Description
Subaru outbacks have defective dte (distance to empty) computer code that will run you out of gas with readings like "30 miles to empty" or "40 miles to empty" I feel this is a safety issue as the general expectation is every car out there gets you to 0 and has a reserve. I ran out of gas in motion on a city street 2 miles from a gas station with "30 miles to empty" displayed. Sat on side of road at 1am for 40 minutes waiting for gas. Imagine if this happened to someone in a tunnel, in the left lane on a busy 5 lane highway, etc. This has been complained about on a popular outback message board http://www. Subaruoutback. Org/forums/138-gen-5-2015-present/482441-running-empty-2-5-just-facts. Html http://www. Subaruoutback. Org/forums/138-gen-5-2015-present/412218-I-ran-out-gas-gauge-has-no-mercy. Html#post4724098 http://www. Subaruoutback. Org/forums/138-gen-5-2015-present/442537-outback-ran-me-out-gas. Html .
CategoryEngine, Fuel/propulsion System, Power Train
DateMar 27, 2018
StateIL
Description
I was driving my child to school on a rainy morning in traffic,20-30mph on a straight road. The car stalled and then the engine shut off. (I am lucky I did not get rear ended; otherwise I would be in the hospital getting my child checked out.) rolled over to the side of the road; as close as I could get.. Shifted into park and restarted the car. Started right up. I had a quarter tank of gas and drove three miles after that and still have enough to get to a gas station; so it is not a fuel supply issue. This is not safe!!! This is not acceptable!!!! This is a new car purchased three months ago!!! Called the dealer's service rep and asked if this could be part of the issue I am having with fuel economy. I am averaging 16. 1 mpg. My 2007 mercury millan premier awd averaged around 22. 8mpg: 10 years older and larger engine (3. 0 vs 2. 5). I also let him know that at low speeds the car is fighting as if in the wrong gear and low torque. Also there is not a smooth coast, it is almost as if the car is braking by being in the wrong gear. I have had a toyota, dodge, ford, mercury, honda, and hyundai in the family and never had problems like this. This is not safe!!! This is not acceptable!!!! This is a new car purchased three months ago!!! I also asked him if this has something to do with the head unit which is riddled with problems. How did subaru let a car like this off the line? I now fear using this car. I do not want to be in a fatal accident and I do not want to introduce fatal risks to my family. I am told that if the problem can not be reproduced at the dealer, there is nothing they can do. Translation: can't find the problem, can't fix the problem, I am stuck with a death trap.
CategoryStructure:body
DateMar 26, 2018
StateMO
Description
My wife and I were driving on the interstate on a cool (45 degrees) day at about 70 mph, the only vehicle in the vicinity. There was a suddden unexplained noise overhead, then a loud explosion like noise and then a loud rush of wind and the sound of something breaking and flapping and something blowing and hitting the roof of the car. I slid open the sunshade a very small distance and discovered my sunroof had exploded for no apparent reason or cause. This was on a 7 month old 2018 subaru outback with factory installed sunroof and 17,000 mikes on it. The sunroof was completely closed at the time and fortunately so was the interior sunshade.
CategoryUnknown Or Other, Visibility/wiper
DateFeb 24, 2018
StateCA
Description
A crack developed in the lower left corner of the front passenger window. The crack is about 7 inches in length, running from the bottom of the window - where it meets the rubber gasket of the door - up and to the right. It obscures the right side mirror. This crack appeared suddenly on 2/21/18. Prior to this, we noticed a bubbling or warping of the window in the top left area that distorted the view - this has been previously reported on the nhtsa site.
CategoryElectrical System
DateFeb 21, 2018
StateGA
Description
8" navigation/display frozen. No back-up camera when in reverse. Does not respond to inputs either on the display or from steering wheel. "power" switch did not power down the unit. Stopping the engine and restarting did not reset the unit. Stopping the engine, open and close the drivers door and restarting did not reset the unit. Remained inoperative during morning commute (30 min). Center console remained on after exiting and locking the car. After 9 hours the battery was drained and the engine would not start. After a jump-start, the unit did reset and seems to be working normally. There should be a way to power-down (reboot) the navigation/radio display without having to stop the car and restart the engine.
CategorySteering
DateFeb 07, 2018
StateNC
Description
Most occurrences were at high speed on interstates. I thought it was wind related but probably wasn't. Car would seem to move slightly with no steering effort and then the steering would push back severely on curves sometimes it would push from side to side setting up a swerving motion. No warning lights ever came on this continued for four days and then has not been experienced again. Service could not duplicate. I consider this serious enough that if it continues I will trade the car. The movements are severe enough in my opinion to be dangerous. These events occurred on 1-27,28,29,30-2018.
CategoryUnknown Or Other
DateJan 27, 2018
StateOH
Description
I purchased my 2018 subaru outback on dec. 29, 2017. Three weeks later, the windshield began to show a crack creeping up from the upper right side of the vehicle. Mind you, the car was stationary in my driveway. I never witnessed the windshield sustain any impact that would cause such a crack. I brought the vehicle to my local subaru dealer where the car was purchased for repair or replacement and the dealer refused to cover the repair under the vehicle's warranty. There have been multiple complaints lodged with the national highway transportation safety authority, describing the subaru windshield defect issue. Additionally, on occasion and while in motion, the head unit (navigation display, radio, etc.) in my 2018 outback limited w/eyesight, will freeze up and no hard or soft buttons will reactivate the system. I had to shut my car down for a few minutes before a "reboot" took place.
CategoryVisibility/wiper
DateJan 23, 2018
StateNY
Description
There is a distorted view through the driver's side and passenger side windows. Subaru of america, and the service department at the dealership the vehicle lease was signed at, both tell me that because it's tempered glass, that's how they come. This is visible when in motion or when the vehicle is in park. It looks as though you're almost looking through a fishbowl. I've sat in numerous vehicles on the lot that all appear to be the same. I have videos of this issue, but they're unable to be uploaded since the file size is too big. Subaru is offering me a cash settlement to deal with this for the next 3 years, but I am not feeling too comfortable with taking that offer.
CategoryLane Departure, Steering
DateJan 16, 2018
StateKS
Description
While driving 70 miles per hour: on most curves to the left the car seems to "grab" to the left and then I correct the swing. Sometimes it seems to almost over correct. And I have experienced the same issue while on the straight way and the car will seem to pull to the right. Not enough that I am in danger of crashing but is unsettling
CategoryVisibility/wiper
DateJan 12, 2018
StateMD
Description
The ability to adjust the outside driver side mirror is significantly restricted in comparison to the passenger outside side mirror. This increases the chance of an operator being in an accident due to reduced awareness and/or needed increased reaction time to compensate for this design flaw. The blind sight monitoring system should not be used as the only system to detect vehicles in your blind spot. Subaru does need to address this matter.
CategoryUnknown Or Other
DateJan 10, 2018
StateIA
Description
Starlink radio in touring model with 8"screen unreliable. Had issues with touchscreen freezing and cd loading error from purchase date in august to dec. 18, 2017. Dealer tried to perform software update and fried radio. Radio was replaced. Issues worse with new radio. Took 2500 mile trip and had complete failure of radio, navigation, bluetooth, backup camera. Letting car sit cleared some errors but later similar problems reoccurred. Also have issue with doors do not always lock when shifting into gear or unlocking when shifting into park. The radio controls these settings and all doors are to unlock when shifted to reverse or drive and unlock when shifted to park. Sometimes no doors lock when shifting into reverse or drive. Sometimes only the front doors unlock when shifting to park sometimes no doors unlock when shifting to park. During one period when radio was out the car would not start until the drivers door was opened and closed 3 times. Issue with loss of radio and other components occurs when starting the car. It has never occurred while driving. Extremely concerned about doors not locking and unlocking serious safety issue. Subaru appears to know about the issue but dealers have have little information and subaru has not notified owners of the issues but numerous posts in subaru outback forum indicate numerous other owners with the 8" screen are having similar issues.
CategoryService Brakes, Steering
DateDec 20, 2017
StateMO
Description
The vehicle pulls to the left. The dealer addressed the problem twice in two weeks by doing a four wheel alignment. The vehicle is still pulling to the left. A more concerning issue just started. The vehicle has applied the right front brake at highway speeds. Not hard, just enough to feel the steering wheel jump to the right. I was traveling approximately 65 to 70 mph on a straight interstate highway when this happened.
CategoryExterior Lighting
DateNov 14, 2017
StateTX
Description
Low beams upper half of view is so dark I can not see the road. Low beams seems to cut view in half horizontally. I can't see through upper half of windshield unless highbeaks are on. Brand new car. Just bought it. Only 950 miles onnit.
CategoryElectrical System
DateNov 07, 2017
StateVA
Description
On occasion, and while in motion, the head unit (navigation display, radio, etc), in our 2018 outback limited w/ eyesight, will freeze up and no hard or soft buttons will reactivate the system. I must shut car down for a few minutes before a "reboot" takes place. I have seen numerous other complaints on subaruoutback. Com.
CategoryElectrical System
DateNov 06, 2017
StateMA
Description
After putting on hazard switch and leaving vehicle, I came back to vehicle and the keyless entry would not function. System did not seem to recognize my smartkey as the door handle sensor did not operate. I tried the buttons on the smartly fob and they too did not function. Also tried the mobile remote app and that too failed. I had to use the mechanical key to enter vehicle. Of course the security horn goes off, but strangely I was able to start vehicle so system was able to recognize my smartkey after entry. Problem seems to only occur after a specific time period. If I put on the hazards and come back in a couple minutes, system works normally. It seems to occur around the five to 10 minute time frame.
CategoryElectrical System
DateOct 31, 2017
StateNY
Description
The car is parked. The flashers are activated. The car is then locked from the outside with the key fob. After returning to the car a short time later (maybe 5 minutes or so) the key fob is totally unusable. Lock, unlock, rear hatch or panic do not work. Must then use the key in the door lock, to unlock the door. Then, of course, the alarm sounds until you can put the key into the ignition to silence the alarm. There appears to be a time out problem because the key fob can unlock the car with the hazard flashers on, right after locking the car but this problem only happens after the car has been left for a short time. I have given this problem to subaru headquarters and they gave me a case number of 1-27586772057. In an emergency when the flashers are activated, if the car is locked and upon returning a short time later and the key fob won't unlock the car, there could be a dangerous situation, especially in a dangerous location or someone (especially an older person) might panic and not think clearly what to do next. I am able to repeat this problem at any time since it happened. I tried both key fobs with the same result.
CategoryVisibility/wiper
DateAug 20, 2017
StatePA
Description
Drivers side view mirror does not adjust fair enough to see my blind spot well. This is a common problem. I've read countless forums on popular subaru forum websites. This is a safety issue.

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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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7 COMMENTS
  • S. B

    Im 81 years old and feel unsafe driving my 2018 outback.
    I have had repeated problems with the battery going dead since I bought it alittle over 6 months ago. It only has 14,000 miles on it. I think that ai was sold a l
    Lemon and overcharged for the car.

  • RJ D

    Took my family to the beach this summer in my 2018 Outback. I had 16,000 miles on the car. The steering kept pulling me to the left lane as if I were loosing control of the vehicle. It also felt like big gusts of wind were slamming my car. This was a terrifying experience. When I took my car for maintenance check on my return. The mechanic said it must be my tires pressures changing. He changed the oil and filter and rotated tires but did not balance them although I requested it. He drove the car and said it drove fine for him. It did it all the way home. So much for the mighty Outback. I am going to trade it for a new Lexus.

  • Kim B

    Oh my Gosh ! I can to this site because lately my 2018 Subaru Outback has been scaring me with the steering seems to start loosing control ! I have now read that my problem car has others saying the same thing. It is scary! It feels like it with either go off the road or into oncoming traffic. My Outback is a 2018 with 34,000 miles. This problem just started about a week ago. I do not feel safe driving it.

  • Gavin R

    Jerry S, Could you explain what X mode is, for those not familiar? Is it something like hill assist or another type of traction enhancement?
    To everyone on here, I’m really grateful for your effort in writing about these problems. These are seriously bad issues and you’re being “handled” by the dealer to shut up and go away. This goes against everything everyone believes about the company and their Outbacks and is probably why they get away with this but it’s completely unacceptable to be told to drive an unsafe car. Not just unsafe to you, but these problems can, and someday will, cause many deaths in a single crash initiated by the parking brake, the steering or the transmission delay on a 2017 or 2018 Outback. The parking brake issue AND the transmission delay sound like they were made for squishing 2 to 4 year olds. The need for a new transmission after a few thousand miles? I’ve read the wiring is insulated with soy based plastic. My car has been destroyed by rats, it’s not a Subaru, but rats chew wires ANYWAY and it totals them. To make insulation out of soy for a car is just dumb. Rats destroy cars like they know exactly what will kill them and confuse dumb mechanics who can only solve problems by the replacement of a factory part with another of the same part. My car is stuck in the shop for 3 months and they tell me now the hood won’t show closed, even when the switch is jumpered. They said “We can’t fix your car.” They can’t even fix a wire with a switch in it? That’s the shortest of dozens of preposterous things they’ve told me. The first was that my VVT Actuators were bad. I told them (Because I already knew) “There are no VVT actuator failure codes, nor are there any VVT wiring failure codes. And you blame it all on the VVT actuators and tell me you can’t fix my car.” This time because they’re discontinued, meaning their are none in stock, probably because every mechanic wants the $6,000 to replace them on my rare engine. Seriously, I’ve taken it to many shops and they all told me this. “But there are timing errors.” That’s because the engine cuts out randomly. You can’t keep time if you’re cutting on and off at random. AND THEY DIDN’T BELIEVE ME until I pointed out there were no FAILURE codes. Then, ….well, my point is that auto mechanics have deteriorated into something worse than people who can only read a scanner. Worse, I say, because they can’t even do that right. And this is the best garage I’ve ever found. I had my car towed there from 50 miles away just to bring it to a guy that used to be smart. It’s like a pandemic of Alzheimer’s among service managers. So, my point is that the cars are too complex to be built properly these days, the mechanics can’t diagnose properly, service managers will lie to you guaranteed, and we pay for it in the end. Instead of goofy gadgetry, Why can’t a car manufacturer design a car that isn’t newfangled, but works reliably, and is easy to diagnose and fix if it should fail? People aren’t saying “I can’t wait for lane departure warnings and weird technology that can disable the entire car, leaving it too complex to be fixed”, we’re saying, “I can wait to get a car that doesn’t break down all the time.” Want a stereo? Buy one of your choice. Want a navigator? Buy one of your choice. An emergency brake has worked for 100 years manually. How ridiculous to risk making that electrical and capable of bricking your car? I test drove a new Lexus that had a broken electric park brake. If Lexus can’t make it work, just pull the darn lever! Don’t they ever think that if it works, don’t fix it? I wouldn’t mind it if cars went decades without any changes at all, unless it made it simpler, quieter, more reliable and easier to fix. In particular, Subaru hangs its hat on reliability. If they tarnish that, they’re just Chevrolet or Audi. Take Volvos, for example. The 240 lasted 17 years and not much changed. Darn good car. Now? Nothing but problems just like every other car and cars have become way too expensive now. Great, bad cars that cost more because they make dumb promises.
    We the people, need a way to communicate what we want directly to car makers so they don’t go EXPERIMENTING with our lives and fortunes. Hopefully they won’t do as much if we all tell them to stop. I’d suggest to them, less complexity, in 2 words. You don’t need a gas tank meter that requires programming, right? Or a steering wheel with a position that’s electrically adjusted. It’s easy to do manually, as are so many things. Each of these electric motors are incredibly complex because they’ve got to track position by counting revolutions it something and storing this somewhere. So it’s not just a few motors but there’s a control module for it too, and buttons that need someplace to go and relays and fuses and a connection to the car’s computer so you know when it’s failed. If it turns on the check engine light, you can’t even pass inspection and your car’s a goner. Anyone could name off dozens of dumb ideas that are in today’s cars that only add cost and problems. It’s time to trim them back down and build a reliable car again. You can’t enjoy a car that’s in the shop—a shop that calms you with bad news on top of more bad news and the costs…. let’s keep that in the margin for now as another “not enjoyable”. If that’s not enough, every time I get my car back from any shop, there’s something they broke. It’s not necessarily their fault given that even in the cars we own, we can’t figure out how certain things are even supposed to work or why we needed that, and how to maintain it so it doesn’t fail. It’s way outta hand. A reliable car is best for everyone. Had they not wasted so much time on goofy new technology, they could have designed the transmission and engine right. See what I mean? I had a ’76 Honda civic hatchback. It was a lemon, but the CVT transmission was flawless. It’s honestly the only part of the car I didn’t have to replace. Well, I replaced it with the engine because they came together. Anyway it worked perfectly in 1976. That car had no frills except an automatic transmission. It was set perfectly to the power characteristics of the engine. It’s not a bad idea to go back to. I never understood why people were putting 9 speeds in cars when I had a car with 1 and it always set the engine in its optimal power band, regardless of speed, and most efficient band when cruising along. So, What’s Subaru’s excuse for the engagement delays and stuff. Ok, I was rambling several pages ago.
    I think we need a way to communicate what we really want and need in a car to car manufacturers and actually have it mean something to them. It seems like we’re just test subjects for goofy ideas that we pay for and then pay to refine and work out the bugs. And we didn’t even want the dumb widget or function to begin with. It’s just attached to a car we thought we wanted. We need a way to tell car manufacturers that a car is worth more if it is less complex, and less expensive, which is a tough argument, you see? That’s why we need some way to make the point that it’s better for them too. Make a car more luxurious by making it quieter etc, Electric motors do not equal luxury. They’re very complex and don’t increase the value of a car. They make the car heavy, if nothing else. This decreases efficiency and reliability. Electric door locks? I’ll buy it. Windows? Yep. Seats? Well….so long as they can’t make the car undrivable if they fail. Sunroofs always leak, given time. This ruins leather and electric seat motors. Get rid of sun roofs. Beyond this it gets easier to sort out. But whatever our votes are, we need an effective way to communicate these to car makers to improve reliability. We’re not paying this much money for a science experiment.

  • Jerry S

    2018 outback , while using x-mode going down a small hill the right front makes a weird electronic noise . Is this a problem with all 2018 subaru outbacks using X-Mode

  • Elizabeth V

    I’ve had problems with the radio and CD player. I’ve taken it to Subaru service department on at least two times and its in the shop now. While I’m driving the sould comoletely shuts down. The eadio is onbut the sound shuts down. It doesn’t happen all the time so of course when I take it to their service dept. It doesn’t happen. I had a 2015 Subaru Outback and that radio had to be replaced. Now my 2018 Subaru Outback is giving the same issues and they refuse to replace it. Please help my warranty will end on Jan 2021.

  • Sharon

    I purchased a Suburu Outback on October 31, 2017. It is a 2018 model.
    The first issue was that every once in a while it wouldn’t start. We have been stranded more than once.
    The car dealership changed the battery, that didn’t work. It was in Bill Bryan Suburu in Leesburg Fl. for weeks at a time.
    They did give us a loaner each time. They never came to a conclusion.
    Along with not starting, we told them that sometimes the GPS system goes black and doesn’t come back until we stop and start the car again.
    Again, no resolve of that.
    The latest issue is that it needs a transmission. This car is only 2 years old! Even Suburu corporate, with whom I have 2 case numbers was very shocked when I told them that it needs a new transmission.
    They stated that the transmission has to come from overseas, and it will take at least a month to get it. Again we got a loaner car, but one that we can not drive out of state. Suburu has agreed to pay for a rental car for our upcoming driving trip to Chicago.
    I DON’T WANT THIS CAR ANYMORE! I never know the next thing that will go wrong.
    Everyone else I know with a Suburu cannot believe the issues that this car has had. Suburu corporate said that it didn’t meet the requirements for the Florida Lemon Law, but I want to know what recourse I have.
    Thank you for reading my rant.

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