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The 2020 Subaru Outback is an SUV model that started as a station wagon model back in 1994. Since its inception, American families have flocked to the Outback for its versatility and space, but the 2020 lineup appears to be a disappointment. Besides being hailed by the company as having “go-everywhere capability,” this Subaru SUV suffers from an easily-cracked windshield, malfunctioning vehicle speed control, faulty steering, hard-to-see electronics and blinding lights.
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NHTSA Complaints for the 2020 Subaru Outback
| Complaint Category | Number of Complaints |
|---|---|
| Visibility/wiper | |
| Electrical System | |
| Unknown Or Other | |
| Visibility:windshield | |
| Engine | |
| Power Train | |
| Forward Collision Avoidance: Warnings | |
| Structure:body | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Exterior Lighting |
Problems with the Windshield Cracking
Automotive glass was designed to help occupants see what’s around them and provide protection from the elements. With a 2020 Subaru Outback, owners have to worry about the windshield spontaneously cracking, which affects visibility and safety.
Here is what one NHTSA review states. “The car was parked on 12/28/2019 in perfect condition as new. Upon entering the vehicle at 11:50 am on 12/29/2019, it was obvious that the windshield had cracked overnight. The crack is 24 inches in length and runs from the bottom driver’s side under the left side of the windshield wiper heading in an upward direction then turns toward the right side of the vehicle at an elevation of one third the height of the windshield. The vehicle was parked and stationary when this occurred. I have been exclusively the sole driver of this vehicle for all of its 2,260 miles. The windshield has never been struck by an object. The vehicle was purchased new by me on 10/31/2019.”
At first, it might seem that this is simply a fluke, but that’s not the case. In fact, the internet is filled with reports of exactly the same scenario by other Outback owners. Still, Subaru has nothing to say about the complaints and hasn’t issued any statements at this time. Drivers might be able to “go everywhere,” but it’s unlikely they will be able to see clearly.
Problems with the Vehicle Speed Control
With today’s sophisticated automotive systems, there’s no reason for anyone to worry about speeding. Drivers can simply set the cruise control and have peace of mind unless there is a malfunction as with the 2020 Subaru Outback.
One NHTSA report discusses what happened to the respondent’s wife. It states, “She was following a brown van. The cruise control was still on, was maintaining a speed of 68 mph and safe distance. Cruise was set at 70 mph and distance at 4 bars. The van exited the interstate at which time the Outback started a hard acceleration and had reached a speed of 87 mph before I realized what was happening and turned off cruise control. Acceleration factor was set to normal, I then set it to ECO.”
What a frightening situation that isn’t uncommon with the Outback. For some drivers, it requires using the brakes to stop this acceleration, which reveals another problem. It appears that Subaru issued a massive recall related to a missing or loose brake pedal bracket bolt (NHTSA Campaign Number 19V664000). Because this problem leads to brake pedal deformation, it puts owners at risk of a crash if the braking performance is hindered. What’s worse, accelerating at frightening speeds or not being able to brake when the inevitable occurs?
Problems with the Steering
During all of this, it’s vital that owners have control over the steering in order to prevent an accident. However, it’s clear that the steering system is just as defective.
One NHTSA complaint says, “The contact owns a 2020 Subaru Outback. While driving 55 mph with the cruise control engaged, the contact lost control of the steering and the vehicle veered to the left. The contact managed to regain control of the steering. [Dealer] was contacted and scheduled a diagnostic test. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 600.”
Again, Subaru has nothing to say about these issues. Instead, the automaker hopes people simply don’t notice when the SUV loses steering ability. Maybe it’s the vehicle’s way of taking occupants “everywhere,” with or without approval.
Problems with the Headlights
While some automotive owners complain about headlights not being bright enough, the Outback drivers have the opposite belief.
Just look at this NHTSA review. “The low beam headlights are too bright, or angled too high. I’m constantly having other vehicles ‘flash’ me at night thinking I have high beams on. This has happened with people I know telling me and strangers. Both on highway and city streets.”
While Subaru isn’t making a statement regarding this issue either, it’s clear what is going on. The automaker is simply letting others on the road know that this vehicle with defective steering and malfunctioning speed control is coming. Maybe it’s to serve as a warning to other vehicles to get out of the way before this SUV “goes everywhere.”
Problems with the Electrical System
While the headlights are too bright, just the opposite is occurring inside the cabin of the 2020 Outback. Owners are struggling to see the backup and front camera images, which puts them in danger.
This NHTSA statement says, “The backup and front camera are downgraded from previous models of Outback. Subaru of America denies this. The night visibility is dangerous. The dealership agrees. I have purchased four Outbacks in six years and I know what I am talking about. It is totally dangerous at night. Subaru will not tell me if they plan to change the cameras or upgrade the software. Also, the equalizer will not hold its setting every time you get in the car. I am sure this is a software setting as well. To change the setting, you either have to pull off the road or do it while driving which creates a dangerous maneuver.”
Instead of discussing customer complaints about the electrical systems, Subaru sent a bulletin (NHTSA ID Number 10168621) to illustrate how happy owners are with the new infotainment system. It appears that the company is more concerned with patting itself on the back than listening to the drivers. While the Outback might be able to “go everywhere,” it wasn’t designed with the user in mind.
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Complaint Data
| Category | Visibility/wiper |
| Date | Mar 06, 2023 |
| State | OR |
| Description | Received a couple of rock chips on the windshield while driving on the highway. Two days later, two large cracks appeared (one on the driver's side, one on the passenger side). Both cracks are longer than six inches. |
| Category | Visibility/wiper |
| Date | Mar 03, 2023 |
| State | WA |
| Description | On march 2, 2023, I discovered a big crack in my windshield. The crack was not there in the morning. The crack was discovered at 2pm that afternoon. The crack started under the lower windshield trim and part way up windshield on the passenger side. The crack has a raise when you run your fingertip over it. The windshield was not struck by a rock. The crack randomly appeared while sitting in the parking lot at my work. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Feb 25, 2023 |
| State | AR |
| Description | When we started vehicle, a wide array of systems shut down including cruise, eye sight, lane detection, auto high bean, adaptive light cornering - essentially anything “automated†or assisted - along with the heating. The car ran at a higher rpm at idle - 2000 vs a usual 700-800 - and rough shifted at speed. Again, as if the automatic transmission lost its sync. The water temp gauge was also off. Have since learned this was the “thermo control valve†and somewhat of a known fault on outbacks of this year. We were lucky to reach home from the long trip we were on and to the dealership. At the dealership, the service team did not admit this was wide spread. Nor did they tell us there is an updated part from subaru available. They intend to install the oem part, which concerns us that in another 40-50k we will face the same text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green"k problem. We are unlucky that we just went over 60k miles, so this will not be covered under subaru's 60k drivetrain warranty. That subaru is covering a cooling system problem under the guise of being drive train tells me they know they have something to keep quiet. |
| Category | Electrical System |
| Date | Feb 25, 2023 |
| State | OH |
| Description | On friday feb 24, 2023 our subaru suffered a complete loss of electrial power leaving us stranded in very cold weaher here in northeastern ohio. We were finally able to get one door open only to find nothing else in the car would work. We contacted subaru roadside assistance and they dispached a lift car & a tow truck to our location. The tow truck driver determined the battery had a complete failure. He told us this was a very common problem they see on the subaru cars. He was successful in getting the car started via jumper box. Later in the day we received a follow up call from subaru roadside assistance to confirm our safety. I asked if this battery failure on new subaru vehicles was common he said more than 90% of the rodaside assistance calls are related to this issue of early battery failure. As I called my dealer to schedule an appointment on this issue I was told subaru has placed strict inspection rules before replacement is allowed. Does it take a genius to know a car with 8000 miles should not experience a complete battery failure. My previous experience with subaru is that they only respond to correct an issue when forced. Had this failure occured under different circumstances it could have been more dangerous. |
| Category | Steering |
| Date | Feb 23, 2023 |
| State | VA |
| Description | The contact owns a 2020 subaru outback. The contact stated that their daughter was driving approximately 35 mph when the dashboard displayed that an electronic power steering failure had occurred. The driver then lost control of the vehicle and ended up going over a curb hitting some rocks on the landscaping. The air bags did not deploy due to only the undercarriage being the only part that hit the curb and rocks on the landscaping. The vehicle was towed to the dealer. A police report was filed. As a result, the transmission as well as other parts of the vehicle to be damaged. There were no injuries or medical attention needed. The dealer diagnosed that the steering gearbox needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 37,000. |
| Category | Structure:body |
| Date | Feb 23, 2023 |
| State | FL |
| Description | The contact owns a 2020 subaru outback. The contact stated that while driving at a slow speed, the trim on the front driver's side door started to detach from vehicle. Several days later, the front passenger's side door also experienced the failure. The vehicle was taken to the dealer where the trim on both doors were reattached; however, the failure returned on the front driver's side door. The contact reached out to the manufacturer online and completed a survey. The vehicle was not repaired. The failure mileage was approximately 14,000. |
| Category | Electrical System |
| Date | Feb 14, 2023 |
| State | MA |
| Description | Multiple battery failures. Original battery failed at ~2 years, then a new battery failed 6 months later. First failure july 2022, second failure dec 2022 |
| Category | Visibility/wiper |
| Date | Feb 12, 2023 |
| State | PA |
| Description | On friday february 10, 2023 I came out of work and saw a 12 inch crack in my front windshield. When I left for work there wasn't any crack. There is a very small pit in the windshield how or when it happened I do not know. February 11, 2023 the crack is now about 20 inches. I can't believe how fast it is cracking. |
| Category | Unknown Or Other |
| Date | Feb 10, 2023 |
| State | FL |
| Description | I bought the subaru outback new jan. 31, 2020. In those 3 years, I have had 3 windshield cracks from flying rocks resulting in 2-3 ft. Long cracks extending across the windshield. The latest one happened jan. 31, 2023, and the previous cracked windshield was replaced less than six weeks earlier on dec. 22, 2022. While the first two incidents occurred on an interstate at high speed, the most recent incident occurred while sitting in stop-and-go, in-town driving at less than 15 mph. Auto insurance will only cover one windshield claim per year. Subaru of jacksonville (fl) and subaru of america deny any known defects. The only other person I know who owns a newer outback has experienced one windshield crack, and has owned the vehicle for less than 2 years. The auto glass company which performed the latest replacement told me last week that they get the most windshield damage claims from outbacks, mercedes and range rover. The most recent installer also said this is a problem with outbacks and further said that the windshield containing the safety features are made of thinner glass than conventional windshields, and if I didn't want it to happen again, I would have to choose a thicker conventional windshield and lose the built-in safety features. |
| Category | Engine |
| Date | Jan 31, 2023 |
| State | NC |
| Description | Check engine light came on with error code p26a5 which seems to be known issue with the thermo control valve. |
| Category | Unknown Or Other |
| Date | Jan 30, 2023 |
| State | CA |
| Description | Moonroof without any warning broke out while driving on the freeway. This has happened two times within 6 months. When it breaks there is a very loud bang and glass fly's from the car, possibly hitting following vehicles. Both times we had the inside sun shade closed so the occupants of the car were not showered with glass. Happened on 7/11/22 & 1/28/23. We no longer trust driving the car and will trade it in. |
| Category | Engine, Fuel/propulsion System, Vehicle Speed Control |
| Date | Jan 27, 2023 |
| State | OR |
| Description | I pulled into my driveway, came to a stop and planned to back up a short distance to be nearer the front walkway. Before I could shift into reverse the car started to accelerate forward. I slammed my foot onto the brakes which had no effect on the acceleration. The car stopped when the lower bumper hit and ran up onto a large boulder on the edge of the driveway. The car was partially wedged on the top of the boulder but I was able to back it off the boulder, park and turn off the car. I have scheduled an appointment with the service department on february 1st, at the dealership where I purchased the vehicle in june 2020. Of note, I had a routine oil change and service check at this dealership on january 16 with no engine problems noted. |
| Category | Visibility/wiper |
| Date | Jan 24, 2023 |
| State | TX |
| Description | Windshield developed excessive pitting at 16,500 miles with little highway driving. When driving into any light source there are thousands of tiny pits that light up across the entire windshield. Needed to get it replaced because of the distraction. |
| Category | Visibility:windshield |
| Date | Jan 24, 2023 |
| State | TX |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving 35 mph, a small pebble impacted the front windshield and caused two small cracks. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown. |
| Category | Visibility/wiper |
| Date | Jan 19, 2023 |
| State | TX |
| Description | A crack appeared on the front windshield. The crack starts at the side of the window. The crack has tripled in size in one day. |
| Category | Unknown Or Other |
| Date | Jan 18, 2023 |
| State | CA |
| Description | I have had to replace my battery three times. Car drains battery without being used and I have had to be jumped on multiple occasions. The car is a 2020 and this seems unusual. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Jan 17, 2023 |
| State | MD |
| Description | On dec. 20, 2022, my outback totally stopped working while sitting at a red light, causing traffic to be forced to maneuver around my car. A kind policeman put out flares until the tow truck arrived. I could not shift into park, nothing electric would work, except the radio continued to play and the flashers worked until it all died. I could not turn the radio off and the seat would not adjust. The electronic screen flashed on and off until it went totally black, after about an hour. This vehicle only has about 21,000 miles on it and was under warranty until 3 weeks prior to the incident. Every time I took it to the dealership, I explained that the electronics had glitches. They always said it was fixed but it never was right. The tomtom navigation system was totally unreliable from day one; the screen went blank and the radio would not work at all, as well as all the screen functions, without warning. The screen would read out that I should keep my hands on the wheel, although both hands were on the wheel. Over and over it had problems which were not resolved. |
| Category | Electrical System, Unknown Or Other, Visibility/wiper |
| Date | Jan 12, 2023 |
| State | CA |
| Description | For one, my windshield cracked out of nowhere, I didn't know that windshields were having issues at the time, so I had to replace it on my own without contacting the dealership. Other issues include the front windows not going up all the way from time to time. The info system crashes and shuts down from time to time too, which leads to the eyesight to shutdown temporarily too. And from time to time, the hatch buttons lag where I have to push on the buttons multiple times to get it to close |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Jan 12, 2023 |
| State | MN |
| Description | •driver's window failing to properly and completing retract. This has been particularly troublesome in the bitter cold of northern minnesota. On each visit to subaru I have requested that the window be repaired. All efforts have been unsuccessful. •battery failure without cause or prior warning signs. On previous visits the service center failed to address and resolve the battery problem that I brought. In my most recent visit they referred me to a legal settlement action which prevents them from further addressing the battery issue. I brought the vehicle in twice for repair/replacement of the battery. Not resolved. •eyesight driver assist malfunction. Upon presenting the issue, the service manager suggested that the cause was sunlight hitting the sensors and he did not work on the issue. Even when I noted that the problem happened in the evening as well as during the daytime, no response. •check engine warning indicator signifying any number of important malfunctions while also causing cruise control, eyesight, rab, and other critical, electronic systems to deactivate. More importantly, the subaru service center informed me that there is a life-threatening risk associated with the underlying cause of this check engine light appearing, and, consequently, they would not permit me to drive the car from the service center until necessary repairs and part replacements were made. I have been waiting over two months for the automobile to be repaired and returned to me. I had previously brought the vehicle in specifically for this issue. At that time the service center failed to correct the problem and suggested it would disappear on its own (the warning light would turn off after a number of ignition starts). When I requested that they clearly understand the problem and fix the lighlight warning, the manager refused to continue to work on the vehicle. |
| Category | Unknown Or Other |
| Date | Jan 12, 2023 |
| State | CA |
| Description | Windhsield cracked for the 2nd time. First, original windshield cracked in 2022 and replaced with oem part. Now, 1/12/23, windshield again cracked w/o any reason. |
| Category | Visibility/wiper |
| Date | Jan 12, 2023 |
| State | PA |
| Description | 24000 miles, parked in covered garage for three days. On the fourth day I noticed a crack in the passenger side window. I had read years ago about a windshield problem. I did some internet research and read about many who had similar experiences and multiple experiences of the same problem. I was told it is out of warranty coverage. I will take it to a subaru dealership to have it evaluated. If it is not covered, I will have to pay my deductible and I did nothing to cause the problem. I hope you can look into this problem |
| Category | Electrical System |
| Date | Jan 09, 2023 |
| State | TX |
| Description | My car has a defective battery or a paracytic leak that the manufacturer (subaru) acknowledges but selectively addresses. The problem is described at subarubatterysettlement. Com. I have had to return my 2020 subaru outback to the dealer five or six times with a dead battery that has trouble recharging and maintaining a charge. Each time this occurs, I have to have the car towed to the nearest dealer for extensive (like days) testing. Under some magic circumstance, the battery is either returned-recharged or replaced. I have had to return my car with a dead battery to my dealer four or five times. Each time it is the same. "yes, your car battery is warranted (first for 3 years, now for 10 years)," but the reliability of the car's battery is never resolved. Again the catch is I cannot replace the battery myself without voiding a 10-year warranty on the engine, but to keep the contract, I must have my car taken to my subaru dealer for them to test it to make sure that the car battery is dead... Or something. This is a safety problem because the car often doesn't have the cranking amps to start. And the vehicle is designed to shut the engine off at a stop and auto start when your foot is taken off the brake. This means my car could arbitrarily die at an intersection. I have disabled the auto-start feature but I cannot leave my car at the airport for fear that when I return I will have to have it towed to my subaru dealer for testing. |
| Category | Electrical System, Visibility/wiper |
| Date | Jan 05, 2023 |
| State | AK |
| Description | Multiple issues are with the electric system. The power windows will stop working up or down, the headunit/defroster/safety features will all lose power while driving before starting up again, the rear gate will sometimes not function. Some issues have occurred where some of the added safety features don't seem to always function as well. In the last month both passenger side windows have cracked. The front is cracked vertically and the rear is cracked horizontally, nearly the length of the window. Living in alaska, cold weather is not foreign and all care is taken to ensure the integrity of the glass is preserved. I am not sure how/why these windows cracked, it was during a period of cold around december 14, 2022. I did a little googling and this doesn't seem to be a totally unheard of problem. Losing your window definitely compromises safety, as well as the fact that if it is -40f and you lose a window. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Jan 03, 2023 |
| State | FL |
| Description | The problems I have had or currently have with my vehicle are as follows: 1. On or about november 17, 2022, multiple dash lights, including the check engine light, came on while idling in a parking lot. I turned the engine off for a few minutes and when I restarted the car the lights didn't come back on. I took no further action at that time 2. On november 17, 2022, when starting the engine for the first time that day, numerous lights came on on the dash. The engine was idling and there appeared to be some braking/stuttering not initiated by the driver of the car when it was being driven. The car was returned to our home garage after being driven approximately 1/10 of a mile and another vehicle was driven that day. The subaru dealer advised to drive the vehicle to his shop in miami. We took it to subaru on november 20 and they fixed it that day. The technician said that “the technician completely placed the sensor and told us that the car was fixed. 3. On november 29, 2022, many dash lights, including the check engine light, came on when starting the vehicle for the first time during the day. The engine was more or less idling. The car was driven and the lights eventually went out on their own while running errands. We took the interior to the subaru dealer. They said the battery would need to be replaced and adjustments made and we returned the outback to the subaru dealer on november 29, 2022 for maintenance. They changed the battery and the star/stop and returned the car 3 days later 4. You were driving on the interstate when you started to brake accidentally. This occurred on southbound I-95 just north of boca raton with 2 children in the car as passengers. All the dash lights came on including the check engine light. Less than 10 seconds later, the car began to brake against the driver's will. The interior slowed to 20 mph in less than 100 yards. The vehicle continued to resist my attempts to accelerate. |
| Category | Visibility/wiper |
| Date | Dec 29, 2022 |
| State | CA |
| Description | The contact owns a 2020 subaru outback. The contact stated that after coming outside to start the vehicle, it was discovered that the front glass windshield had cracked. The crack was located on the passenger side of the front windshield and extended between 11 to 15 inches long. The cause of the crack was not determined. The contact indicated that no object had made contact with the windshield to cause the failure. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 19,000. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Dec 28, 2022 |
| State | FL |
| Description | The car brake, with the foot on the gas all the lights came on and it stopped on the street (traffic being stuck) it's a car safety problem it can cause a serious accident if I end up on I-95, if something happens to me they will be responsible for it I have everything the records and photos of everything that happened to the car check . What happens to that car with the same failures over and over again in 2 months 3 time on the dealer with the same problem I buy this car on october 2022 and over and over again the same problem |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Dec 28, 2022 |
| State | CA |
| Description | Windshield defective issues. The windshield in my subaru outback cracked twice in a 6-month period. Both incidents occurred while driving between 40-55 mph in san diego. The first time (july 2022) the windshield cracked for no apparent reason. I took the car to the subaru dealership for a windshield replacement. The second time (12/25/22) it appears that a small pebble hit the windshield on the bottom side of the windshield. I am really not even sure a pebble hit the windshield, I just heard the windshield crack. Subaru has been notified of this second incident and I am waiting for an appointment to replace the cracked windshield. This is appears to be a defect on the windshield. I've never had this issue with any other car. Its troubling to know that the windshield on my car can cracked so easily and it worries me for the safety of my family. Please investigate all the other complains that have been submitted related to subaru's windshield cracking. |
| Category | Electrical System, Engine |
| Date | Dec 15, 2022 |
| State | FL |
| Description | On saturday 12/10/2022 at approximately 5pm, I was driving my 2020 subaru outback on the left lane of a highway in south miami at a speed of 65+ miles per hour when the vehicle lost all power. The vehicle's eye sight" system alerted me to "keep your eyes on the roadâ€, then all of the instrumentation on the dashboard lit up. I was able to maneuver my vehicle through traffic to the relative safety of the right shoulder of the highway. I tried to restart the engine and that was a futile effort. The electrical failure in the vehicle also impacted the hazard lights and now my car was engulfed in darkness on the highway, making a bad situation even worse. I contacted subaru starlink and they promised a tow truck within in an hour but later revised the estimate to 11pm. Meanwhile there are 4 women occupants in my vehicle and all are in our 60's. Subaru could not and would not provide us safe transportation off the highway at that time of night due to "liability issues". In the end, I was able to secure my own tow truck and transported my car to a subaru dealership and transported myself and my passengers to safety. The subaru dealer informed me that my experience is a known issue with subaru and that the root cause is a defective valve. This valve is on back order and its availability is impacted by supply chain issues. My car remains at the dealership and I have been provided with a loaner vehicle in the interim. There is no eta on the repair or when I will have my car back. |
| Category | Back Over Prevention |
| Date | Dec 12, 2022 |
| State | GA |
| Description | The contact owns a 2020 subaru outback. The contact stated that while driving in reverse the vehicle crashed into a metal dumpster causing severe damage to the rear end of the vehicle. During the incident, the audible backover prevention alert indicating that the vehicle was nearing an object did not activate causing the vehicle to be driven into the dumpster. During the incident, the front passenger sustained neck and back injuries that later required medical treatment. No police report was taken and the vehicle was driven from the scene. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 13,000. |
| Category | Electrical System, Lane Departure: Assist, Lane Departure: Warning |
| Date | Dec 10, 2022 |
| State | CA |
| Description | Electrical problems cause frequent battery replacement and for the battery to drain at an alarming rate. The car has to be jump-started to be used, and the car battery will drain immediately as soon as the drive is over( even if it's hours). There is/was a class action lawsuit against subaru of america, as the action says that subaru failed to recall the vehicles and fix the problem. I'm paying a note on a 28k car that I can't get out of the driveway without jump-starting the car, and if I stop to run in a store when I return, the vehicle will not start. It's completely unsafe and ridiculous. I've taken this to the dealership (ken fowler of ukiah, ca) and other mechanics, and no one has known about this issue or been able to fix it. Someone, please help. |
| Category | Unknown Or Other |
| Date | Dec 08, 2022 |
| State | CA |
| Description | Windshied cracks from small rock chip am having to replace my secound windshield in less than 7 mounths time because it cracks with in a few minutes after inpact from small rock chip the safety issue would be the glass from the crack could inpair vision. I had the first one replaced by the dealerwith dealer supplied glass. |
| Category | Visibility:windshield |
| Date | Dec 07, 2022 |
| State | OH |
| Description | The contact owns a 2020 subaru outback. The contact stated that while driving at various speeds, the front windshield cracked several times without impact. While driving bird droppings struck the front windshield and the windshield cracked on impact. The vehicle was taken to an independent mechanic who replaced the windshield glass. The vehicle was taken to the local dealer four times and the glass was replaced. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 52,000. |
| Category | Visibility/wiper |
| Date | Dec 02, 2022 |
| State | FL |
| Description | The windshield has a crack. There is mo evidence any object striking the windshield. The crack starts at the top just to left of the rear view mirror and then loos down to the left like a fishhook. |
| Category | Unknown Or Other |
| Date | Nov 29, 2022 |
| State | MN |
| Description | This vehicle is equipped with an auto start/stop system. It is automatically enabled every time the car is turned on. While it can be turned off, it must be turned off manually every time the automobile is started. It is (candidly) both easy to forget to disable and also a nuisance to disable with every start. The incident occurred during fresh snow fall with ice coat, temperature around 24f. I was stopped at a traffic light and the auto stop turned the engine off. As I slowly started to accelerate with a green light, the auto on "kicked on" resulting in loss of control and the car fish tailing. |
| Category | Electrical System |
| Date | Nov 26, 2022 |
| State | PA |
| Description | Battery drained / dead after left sitting for 4 days. Read about a class action lawsuit for this issue. Left me stranded and had to call roadside assistance |
| Category | Visibility/wiper |
| Date | Nov 19, 2022 |
| State | CO |
| Description | The front windshield/ window cracked while parked in driveway, |
| Category | Forward Collision Avoidance |
| Date | Nov 18, 2022 |
| State | TX |
| Description | The contact owns a 2020 subaru outback. The contact stated that while driving at an undisclosed speed, the eyesight system inadvertently deactivated, causing the power steering to fail and the vehicle to go into limp mode. The contact turned off and restarted the vehicle to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,000. |
| Category | Visibility/wiper |
| Date | Nov 17, 2022 |
| State | FL |
| Description | We have had our 2020 subaru outback for almost 2 years. Within these years, we have had 3 cracked windshields. The first time a rock hit the windshield causing a crack that moved quickly. The second time, we got a small ding from a rock. It did not cause the windshield to crack. However, I barely touched it with my fingertip and the ding turned into a crack that went halfway across our windshield. This last time, there was no apparent cause. We never heard anything hit the windshield, it just cracked. We have less than 29,000 miles on this car. I have never had a vehicle needing a windshield replaced this often if ever!!!! |
| Category | Electrical System |
| Date | Nov 15, 2022 |
| State | VA |
| Description | I approached a stop light and barked. The car stalled and wouldn't restart. The interior lights on the console started to flash and car was dead. I was traveling southbound on rt 1 in delaware. I was in the center lane (3 lanes). There was a a lot of traffic and despite my hazard lights being on several people slammed their brakes nearly hitting me. I called 911 and the de state police came to stop traffic and push my car out of the road. It was terrifying. The battery/electric system has been glitchy. When looking online at my subaru service records, none of this has been listed there despite visiting subaru for it and an episode where they had to tow my car because it wouldn't take a jump. This is a new car, and was purchased to have safe and reliable transport. The police report can be verified by calling [xxx] (delaware state police) the incident number is [xxx] officer [xxx]. I have a video of the lights flashing but site won't accept upload. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Electrical System |
| Date | Nov 14, 2022 |
| State | VA |
| Description | Battery died and wouldn't take a charge, car was towed to subaru dealer and I was told I must have done something wrong that car was fine and battery took a charge from the dealer and was in good health. The tow truck driver was unable to jump the car. I was unable to ride with the tow truck driver because of covid. The car continues to have battery issues and the electrical system has hiccups from time to time where I can't get the door to look or the car doesn't recognize that I have shut it off. In the past 2 weeks the battery has died in the time it takes to unload groceries from the car. I drive a lot by myself and have been stranded when stopping for gas. I am taking the car to the dealer this friday. I had to find out about the class action suit on google! I was told this was unique to me. |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 12, 2022 |
| State | NC |
| Description | The vehicle does not start at unforeseen times. Battery has been replaced. Safety is a risk if car would not start in unsafe location. Dealership has been unable to fix problem or find drain on battery or electrical problems. Car has had to be towed to dealership and jump started by a professional many times in order to drive to dealership. |
| Category | Unknown Or Other |
| Date | Nov 11, 2022 |
| State | CA |
| Description | The front windshield has cracked twice now with no point of impact. This week marks the second of these spontaneous cracks in 6 weeks. Both times, the crack appeared first thing in the morning after not being driven all night. |
| Category | Unknown Or Other |
| Date | Oct 27, 2022 |
| State | WI |
| Description | My windshield has developed a crack for no apparent reason. The crack starts at the top of the windshield near the rear view mirror, goes straight down for about 6", then travels horizontally, creating an 'l' shape. Total length is approximately 12". The vehicle has not been involved in an accident, nor was it struck by a stone or other road debris. The crack just showed up. |
| Category | Power Train |
| Date | Oct 19, 2022 |
| State | NY |
| Description | Vehicle was taken to a dealer to perform warranty work related to subaru msb 16-136-22r on 7/6/2022, at mileage 18,317. Owner was experiencing vibrations and noise on turns during acceleration, first noticed a month earlier, which was steadily becoming worse, causing concern about the safety or possible failure of the vehicle. Dealer confirmed this problem existed in the multiple plate transfer (mpt) clutch and attempted temporary repairs, as per the service bulletin. Repairs were unsuccessful and vehicle status was then said by the dealer to be “off-road — not drivableâ€. The dealer indicated the front transmission had failed. Parts were ordered at that time from subaru to do the repair. The vehicle has been in the dealer's possession since 7/6, waiting for parts to arrive. |
| Category | Electrical System, Steering |
| Date | Oct 15, 2022 |
| State | TX |
| Description | I was stopped at a light in a 3 lane st. It was approximately 930 at night. The auto start stop feature had turned off the engine and when I removed my foot from the brake to begin moving forward the entire electrical system shut off. I tried switching into park and restarting the car but the car locked the steering wheel at this point and killed all of the lights inside and outside of the vehicle. This meant that I was in a car in the middle lane of traffic with no lights and I was not able to turn on the flashers either. I had to use the emergency neutral setting in order to unlock the steering wheel and roll the car to safety. While we were rolling the car I attempted to turn on the vehicle again and it began running. This is the second time that the car shut off when I released my foot from the brake. The first time I was able to shift into park and restart the car. |
| Category | Electrical System |
| Date | Oct 14, 2022 |
| State | PA |
| Description | Our 2020 outback xt onyx edition with 24,000 miles was parked for 9 days at an airport. Union return, the battery was completely dead. We received a jump and drove the car for an hour on the highway, but noticed the electrical systems acting up at parking lot speeds - eyesight system would disable briefly, power steering would get stiff, and abs would trigger randomly when turning at low rpm. Upon shutting the car off, everything went dark and the battery was still completely dead, leaving us stranded. It needed to get towed back to the dealership, awaiting further diagnostics. |
| Category | Visibility/wiper |
| Date | Oct 10, 2022 |
| State | OH |
| Description | My windshield cracked for no apparent reason. I parked my car in my garage and left for a 6-week long vacation. When I returned, I noticed a small crack at the passenger side of the windshield which grew and has moved almost past midway horizontally. There are no impact sites or something else to suggest that something has happened to the windshield. I have contacted my insurance company which has suggested to change the windshield and is not covered. I came to the subaru dealership to fix a recall that is currently ongoing. I have been told by the dealer's customer rep that it's over 00 to fix. As I tried to shop around, I have come across multiple complaints online that other people are experiencing similar issues with cars similar to mine. Hence, I am filing this complaint. |
| Category | Visibility/wiper |
| Date | Oct 07, 2022 |
| State | PA |
| Description | My outback has 22500 miles on it. The wind shield had not visible cracks or chips. I got to work on 10/06 and when I cam back to my car there was a large 2-3 foot crack starting in the black area around the glass. The crack there was large enough to fit a piece of paper into it. It appears to have just cracked and spread apart from strain or stress on the glass. The crack runs directly across my view as the driver. The windshield had always been loud and you could hear wind moving around it. |
| Category | Structure:body, Visibility/wiper |
| Date | Oct 05, 2022 |
| State | CO |
| Description | Windshield continously cracks. The windshield is prone to cracking. Within two years I've had two windshield cracks |
| Category | Engine |
| Date | Oct 02, 2022 |
| State | NE |
| Description | Vehicle just quit running going down the road called roadside assistance after approximately two plus hours no help policeman comes along and said need to move car so he called a tow service and within minutes tow truck comes and tows my vehicle to subaru dealership in des moines ia. This happened last sunday come monday morning I get a call about my car they look into the problem told me I had a bad thermal control valve and parts would not be here until december. I asked if I could have it towed to dealership in bellevue nebraska where I live they said call subaru of america and I did I explained the situation to them and they gave me a case number then said they would call the next day it didn't happen called them back and they say working on it we'll it's been a week and still no call back and I don't know where the car is I feel I'm being blown off |
| Category | Electrical System |
| Date | Sep 27, 2022 |
| State | IL |
| Description | Battery is poorly charged , as indicated by idle battery voltage below 12. 1 volts, and in one case the car would not strat and I had to call road service to get the battery jumped/boosted. |
| Category | Electrical System |
| Date | Sep 27, 2022 |
| State | MD |
| Description | Car was purchased in 9/2020. Battery died in march 2021 (needed jump start) and again in october 2021 (battery replaced) |
| Category | Visibility/wiper |
| Date | Sep 26, 2022 |
| State | PA |
| Description | The windshield was pitted by something no larger than a grain of sand. Needed to use a magnifying glass to see it. Within 24 hours of no driving a 6" long crack developed. |
| Category | Electrical System |
| Date | Sep 24, 2022 |
| State | NV |
| Description | I have had to replace my battery already, I have only 19,464 miles on the car. I replaced the battery on 09/07/2022. I have replaced batteries before and there is usually a warning that it is starting to go dead, this time it was just dead and would not hold a charge. |
| Category | Electrical System |
| Date | Sep 24, 2022 |
| State | PA |
| Description | The electrical system cause me to buy a new battery prematurely. 2020 subaru outback, needs new battery in less than 2 years. |
| Category | Electrical System |
| Date | Sep 16, 2022 |
| State | MO |
| Description | Battery drained without reason |
| Category | Electrical System |
| Date | Sep 15, 2022 |
| State | IL |
| Description | Battery died a month after purchasing the car used. Now the new subaru oem battery, that replaced the original, is also failing on a regular basis. I have to charge the battery about every other time I try to start the car. |
| Category | Electrical System |
| Date | Sep 15, 2022 |
| State | CA |
| Description | I purchased an subaru outback touring edition, with a turbo 4 cylinder engine, on february 8, 2020. My battery failed in 3/20, on 4/15/20 diablo subaru of walnut creek replaced the dead battery. In march of 2022 my battery died again. I was told the rear cargo light had been left on and that drained the battery. They recharged the battery and said the battery was good. After this event I bought a small battery operated jump starter to keep in my car. We went on vacation for 2 weeks, august 24, through september 7, 2022. The first time I tried to start my car it would not start. I turned of the climate control the radio and the infotainment screen and verified that none of the interior lights were on before turning the engine off. When I returned to the car it started reluctantly. Before exiting my car at home I again made sure that the climate control, radio, and infotainment screen and all lights were off, before turning the engine off. The next day it didn't start. I jumped it again then ran one errand and it reluctantly started, at home I left the car running before my next appt.. I returned to the car after the appt. And the car would not start. I jumped it again and drove home. I left it running for one hour at home, and went through my routine insuring everything was off. The next day it didn't start. Other electrical problems happen intermittently since buying the car. Periodically the infotainment system touchscreen will not respond to touch. Or the screen goes blank and unresponsive. It may come back on in a few minutes, or I may need to leave the car off for one or more hours for the screen to come on. I complained to the dealer in 2/21. The dealer reprogrammed the "cpi". This didn't resolve the problem. I took it back 5/11/21 with no resolution. Since 3/16/22 there have been random electrical problems; warnings that abs is off; airbags are off; warning to watch the road that won't turn off while driving; seatbelt bell on, with belts fastened. |
| Category | Electrical System:12v/24v/48v Battery |
| Date | Sep 12, 2022 |
| State | MA |
| Description | The contact owns a 2020 subaru outback. The contact stated that on multiple occasions, the vehicle failed to start-up after multiple attempts. The contact had the vehicle jumpstarted and the engine resumed normal operation. The contact had taken the vehicle to the dealer where she was informed that the failure was caused due to the vehicle not being driven enough. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000. |
| Category | Visibility/wiper |
| Date | Sep 12, 2022 |
| State | DE |
| Description | The windshield cracked without anything hitting the windshield. This is the fourth (4th) time this has happened to this vehicle. 3/6/21, 7/13/21, 12/6/21. And now, today, 9/12/22. The dealer has all the records. We need the support of your organization to help us deal with this. We can't fight this by ourselves. Please help us! |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 08, 2022 |
| State | CA |
| Description | I have had the battery be completely drained overnight for no apparent reason. Last year I took the car in 3 or more times for the dealer to diagnose. They gave me a new batter and said it was the parking break draining the battery. This year (almost a year later) the battery is again being drained. When the roadside assistance came to jump it he said the battery (after the jump) was only 3. 9 volts which is much lower than anything like interior lights being left on would do. I'm worried that they haven't fixed this mysterious drain on the battery. And I see that there has already been a class action suit against subaru of america (soa) has been battling an issue with drained batteries on the outback and ascent suvs. The original lawsuit from 2020 against soa alleged the suvs had defective electrical systems causing premature battery failure. A second lawsuit in 2021 against subaru claimed defective electrical components in the subaru forester, outback, ascent, legacy, and wrx vehicles. |
| Category | Electrical System |
| Date | Sep 04, 2022 |
| State | MI |
| Description | The screen has gone out on several occasions since we purchased the car new. Most recent while using navigation the entire screen went blank and there was no voice or direction diagram. The screen did not return until the next day. Most recent the battery went dead for no reason while parked in line for a funeral. Embarrassed we had to abandon the car and ride with others. We returned later and had to jump start the car to get it home. (this incident was september 1, 2022.) we had to charge the battery for five hours before the charger showed it was charged sufficient to use. I took the car to battery wholesale and they advised they could not determine the batteries worthiness because the electrolytes were too low and the battery needed a hard charge to bring it up for testing. |
| Category | Electrical System |
| Date | Sep 03, 2022 |
| State | OR |
| Description | We bought the car new in october 2020. In nov 2021, the battery died while we we were stopped at a busy intersection. The auto start-stop system was on. We were lucky with a near miss accident with a driver than came up behind us. We had it towed to the nearest subaru dealership who couldn't find anything wrong. However, when we picked up the car the next day, the battery was dead again. They replaced with a new and better battery according the service center manager. Now august 2022, we find ourselves having to jump the battery 3 times in the last week when the car wouldn't start. We have gone to another subaru dealership who is telling us nothing is wrong. I'm fearful of finding myself in the same situation as last year. |
| Category | Engine, Engine And Engine Cooling:engine:engine Control Module (ecu/ecm) |
| Date | Sep 02, 2022 |
| State | FL |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving 30 mph, the vehicle began to jerk and then stalled. The check engine warning light and several unknown warning lights were illuminated. The contact was unable to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the failure reoccurred that same day. The contact veered to the side of the road and restarted the vehicle. The contact was able to drive to her residence; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed that the engine control module (ecm) was malfunctioning. The dealer reset the warning lights; however, the failure had recurred more increasingly. The vehicle was then towed to a second dealer, subaru of pembroke pines (16100 pines blvd, pembroke pines, fl 33027) where the fuel pump and high-pressure fuel pump were replaced; however, the failure persisted. The dealer then replaced the engine control module (ecm). The vehicle was not fixed and remained at the dealer since july 12, 2022. The manufacturer was notified of the failure and followed up with the dealer. The contact was awaiting a call back from the manufacturer. A case was opened. The failure mileage was approximately 9,846. |
| Category | Electrical System |
| Date | Aug 31, 2022 |
| State | CO |
| Description | Battery ran down too quick. Replaced battery in 5/2021. Supposedly did some adjustments to the electrical system. Worked okay until recently when the dead battery problem has begun again. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Blind Spot Detection, Visibility/wiper |
| Date | Aug 31, 2022 |
| State | OR |
| Description | Blind spot warning does not turn on when there is actually a vehicle truly in the blind spot. Visibility in new cars via windows is blocked and insufficient, and the blind spot warning does not activate at the right time. Drivers could easily cut someone off with less than a foot in front of the car in the blind spot, because there is no proper warning. Warning only turns on when vehicle could hit another car when switching lanes. Not before when visibility is limited by vehicle structure and mirrors. Also, touch screens are a huge hazard in cars. Having to look at a touch screen in order to control air or other items is a huge safety hazard. Tactile controls and buttons are much safer. Not to mention touch screens and screens do not work during heatwaves. Car sitting in temperatures above 80 degrees, have major issues with computer screens working. Forward collision and driver monitor warning is also a hazard. Forward collision warning occasionally turns on when there is fog or smoke. Additional warnings distract drivers from actually looking at the road. Driver monitor warning turns on when looking through turns, causing drivers to be distracted and look at why the vehicle is beeping at them instead of paying attention to where they are driving. |
| Category | Unknown Or Other |
| Date | Aug 31, 2022 |
| State | TX |
| Description | Winshield cracked spontaneously & readily spread out as I was driving. |
| Category | Electrical System |
| Date | Aug 27, 2022 |
| State | OR |
| Description | On multiple occasions, the center console has gone black and I have no control over any of the car's functions (e. G. Climate control, navigation, radio, ability to turn on/off safety features, etc). This had been happening for several weeks before the more concerning incident. The auto-stop/start at a red light failed to work. The car shut off, but wouldn't restart for several seconds. Eventually it restarted and I was able to get it home because I was afraid to drive it, the car sat in my driveway for aprox. 2 weeks before I could take it to the dealership. By then, the battery was completely dead and I had to get a jump start from aaa. I drove the car straight to the dealership. For at least 45 minutes after that jump, the center console wouldn't come back on. Because I had no means to turn off the auto start/stop feature, I had to put my car into park at every red light to avoid it shutting off. I don't know when it actually came back on, as that happened at some point after I dropped off my car at the dealership for service. Although the dealer did see that the center console wasn't working, they couldn't tell me why it happened. In addition, they were not able to reproduce the problem with the auto start not working. They indicated the battery checked out fine. (this is also the 2nd battery I've had in this car as the first died for unknown reasons - they indicated they thought a rear light was on, but that light is never turned on) because almost everything happens via that center console, that is a major failure if that just randomly goes out. Failure of the auto start/stop could strand me in traffic. My car is available for inspection. |
| Category | Electrical System |
| Date | Aug 25, 2022 |
| State | PA |
| Description | Under warranty had to jump battery 3 times to start vehicle one time 300 miles from home subaru put in new battery last week battery volts always below 12 volts. Put vote meter on battery after 30 minute trip read 11. 9 volts had my wife step on gas volts drop to 11. 5 volts . Repeated experiment again same result . Concern this winter will get stranded in cold wearher. At same time as this test I pulled my 1999 subaru out of garage put meter on at idle read 13 volts upon acceleration read 13. 5 volts dealer tells me he got 14 volts don't believe he is honest. Many people on line having same prolem. |
| Category | Electrical System |
| Date | Aug 23, 2022 |
| State | PA |
| Description | The car's battery keeps draining inexplicably, leaving the car unable to start. |
| Category | Power Train |
| Date | Aug 23, 2022 |
| State | OH |
| Description | I received notice of this recall in february 2022 and nothing has been done. Meanwhile I fear that my car is experiencing the problem that it addresses. What good is a safety recall as serious as this one may be if the manufacturer is not going to promptly address the problem? |
| Category | Visibility/wiper |
| Date | Aug 19, 2022 |
| State | OH |
| Description | My windshield cracked and I got it repaired on 7/7/22. The tech said it was a caused by a stress fracture. I got the windshield replaced and within a month on 8/4/22, I got another crack. I thought it must be an installation problem but safelite told me it was another stress fracture. That same week I got another crack in the windshield, said to be another stress fracture. It seemed strange to me that the windshield would crack that easily. I then found this article: https://www. Torquenews. Com/1084/new-ruling-subaru-cracked-windshield-lawsuit-now-adds-25m-cars I paid a 0 deductible to progressive (my insurance) for each windshield replacement. The car is available for inspection upon request. This vehicle is putting mine and other people's safety at risk because it easily cracks and makes it hard to see out of the windshield. The vehicle has been inspected by insurance representatives at safelite in ann arbor, mi and toledo, oh. |
| Category | Visibility/wiper |
| Date | Aug 19, 2022 |
| State | VT |
| Description | We notice on the morning of 8/14 /2022 that our subaru outback 2020 had a substantial crack in the windshield . The car was parked overnight in the garage. We called the burlington subaru dealer( as per advice from subaru consumer line) the dealer spokesperson(erika) took our information and said a pre - approval person from the dealer ship will call us to discuss if the windshield would be covered under the warranty;3 years / 36000 miles. As the local dealer does not repair windshields ,all repairs are performed by a second party. We are awaiting a resolution from subaru. In the meantime we would like to add our names to the complaints of many subaru owners. Thanks , the kayser's. |
| Category | Unknown Or Other |
| Date | Aug 16, 2022 |
| State | CA |
| Description | Windshield has a known cracking issue |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Aug 15, 2022 |
| State | CO |
| Description | The car set overnight (was fine) next am no electrical. Everything locked except driver's door and passenger door. No battery charge at all. Everything dead. |
| Category | Visibility/wiper |
| Date | Aug 09, 2022 |
| State | MA |
| Description | Front windshield spontaneously cracked windshield on drivers side midway to 1/3 across windshield. Had not driven in 2 days. Sitting in driveway. Was excessively hot day (upper 90 degrees). No prior windshield (or car) issues. Awaiting repair guidance from dealer and insurance. |
| Category | Visibility/wiper |
| Date | Aug 05, 2022 |
| State | FL |
| Description | Very small rock hit the windshield and bounced off creating an immediate 3 inch crack that grew to reach almost the other side of the windshield in the next 2 days. This is the second windshield that needed to be replaced in under 2 years. It definitely cracks easier than any other vehicles we have owned and considering the lawsuit for the subaru glass being prone to this, it is not cool they continue without correcting the issue, especially considering the expense. It does count against you for insurance claims. |
| Category | Visibility/wiper |
| Date | Aug 04, 2022 |
| State | WV |
| Description | The windshield started getting scratches & dings on it within 2 weeks of it being purchased for no apparent reason |
| Category | Electrical System |
| Date | Aug 03, 2022 |
| State | OK |
| Description | We bought our 2020 outback used in may 2022. I have had to get a jump three times in the past two weeks. I am traveling alone and not only had it involved me being late for work, but my safety as well. |
| Category | Visibility/wiper |
| Date | Aug 02, 2022 |
| State | MD |
| Description | Some kind of debris hit windshield on passenger side above bottom corner. The glass is not chipped, but the crack started developing quickly and reached to the middle of the windshield. The windshield itself was as new @12,000 miles only. It is noticeable that the crack is widened like the windshield glass is pulling itself apart. The crack is growing in length every day and following some random path. I visited the mile one dealership and stated the issue that windshield should not crack like this without glass being noticeable chipped and it's a major safety and quality concern. They refused to even look at and said I am on my own because subaru does provide any warranty for their windshields. |
| Category | Visibility/wiper |
| Date | Jul 27, 2022 |
| State | AR |
| Description | Windshield cracks third time to replace |
| Category | Visibility/wiper |
| Date | Jul 26, 2022 |
| State | PA |
| Description | Windshield cracked without outside impact (e. G., rock, debris). Retailer refusing to cover under warranty. Car was parked when the windshield cracked. |
| Category | Unknown Or Other |
| Date | Jul 22, 2022 |
| State | CA |
| Description | This is my fourth cracked windshield in less than 2 years! I've never cracked a windshield in any other car I've owned in the last 20 years! The windshields do not seem to be strong enough to accommodate the flex of the frame of the vehicle. I hear the car flex over rough roads or speed bumps. I'm assuming the torsion of the vehicle is weakening the glass, and any minor impact will cause the windshield to crack. I haven't been abusing the car at all, this time around I parked the car, came back 3 hours later and the windshield was cracked, I assume from the speed bumps on the way into the park. I was calm at first, but now am outraged! I cannot afford a new windshield every six months, especially at |
| Category | Unknown Or Other |
| Date | Jul 22, 2022 |
| State | MI |
| Description | Windshied spontaneously cracked |
| Category | Electrical System |
| Date | Jul 21, 2022 |
| State | CA |
| Description | My battery has been replaced three times by the dealer. Initially days after buying the vehicle and twice since then. After letting the vehicle sit for 3-7 days the battery is not able to start the vehicle. Each time I have taken it to the dealer for repair. The first time in 2020 it was just a battery replacement. Then in 2021 it was a relay and battery replacement. In 2022 it was a module and then another battery replacement. All without a comprehensive explanation from the dealer or service advisor. |
| Category | Electrical System |
| Date | Jul 18, 2022 |
| State | VA |
| Description | Electrical system freezes/reboots spontaneously during operation; electrical system fails to power off after engine stops; electrical system stays on and drains battery, leading to car not starting; car has refused to start while away from the house due to battery drain from electrical system; car will sometimes start with all systems disabled (rab, eyesight, cruise, etc.) due to electrical issue; car has current virginia state inspection through december 2022; car was inspected by sheehy subaru in fredericksburg, va and "software update" was pushed 17 may 2022; problems persist even after software update on 17 may 2022. |
| Category | Visibility/wiper |
| Date | Jul 16, 2022 |
| State | UT |
| Description | Windshield was cracked and spread across the windshield. I wasn't aware that it was broken until my sister got in the car and asked me if I knew it was broken! I don't know when it happened or the mileage. |
| Category | Power Train |
| Date | Jul 13, 2022 |
| State | SC |
| Description | The contact owns a 2020 subaru outlook. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Electrical System |
| Date | Jul 11, 2022 |
| State | CA |
| Description | The battery has had to be jumped 3 times in the last six months. And less than 29,000 miles. Took to dealership on july 5 and they said no issue and next time it happens would need to have it towed. Just worried it could happen in a remote place or in the evening. |
| Category | Fuel System, Gasoline:delivery:fuel Pump |
| Date | Jul 06, 2022 |
| State | FL |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving approximately 25 mph, the vehicle inadvertently stopped in the middle of the road. There was no warning light illuminated. The contact engaged the hazard lights; the police arrived on the scene and helped to move the vehicle safely to the side of the road. The vehicle was towed to the dealer. The dealer diagnosed the vehicle with a faulty fuel pump. The fuel pump was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 11,000. |
| Category | Visibility/wiper |
| Date | Jun 29, 2022 |
| State | GA |
| Description | The car experienced an unexplained spontaneous front windshield crack. It started small on the drivers side near the wiper and has continued to spread. No foreign body or rock has hit the windshield. I took the vehicle to o'steen's subaru in valdosta and they refused to repair it. |
| Category | Visibility:windshield |
| Date | Jun 29, 2022 |
| State | VA |
| Description | The contact owns a 2020 subaru outback. The contact stated that as she approached the vehicle, she noticed that the passenger's side windshield was cracked. There were no warning lights illuminated. The contact notified the dealer by phone. The dealer informed the contact to notify her insurance company of the issue. The contact related the failure to a manufacturing defect. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 35,000. |
| Category | Electrical System |
| Date | Jun 28, 2022 |
| State | VA |
| Description | Twice now, once a year ago and then again today, my car battery is completely drained. I do not leave my fab in the car and there were no lights left on in the vehicle. A year ago, the same thing happened and they replaced the battery with another oem battery, thereby just temporarily fixing the issue. The service manager lied to me and told me he had no knowledge of a class action lawsuit in place to address this issue. He also commented, "well you haven't had an issue for over a year". |
| Category | Power Train |
| Date | Jun 27, 2022 |
| State | FL |
| Description | Have been experiencing issues with the transmission for 6 months. Still have not been provided a remedy to correct the issue. |
| Category | Power Train |
| Date | Jun 27, 2022 |
| State | NY |
| Description | The contact owns a 2020 subaru outback. The contact stated while depressing the accelerator pedal, the brake hold feature failed to automatically disengage and the vehicle was driven and a clunking noise coming from the rear of the vehicle. The vehicle was taken to the local dealer who indicated that the noise was due to a faulty transmission and that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 21,207. |
| Category | Engine And Engine Cooling |
| Date | Jun 24, 2022 |
| State | AZ |
| Description | The contact owns a 2020 subaru outback. The contact stated that the coolant needed to be replenished frequently. The contact had taken the vehicle to the dealer where a pressure test was performed however, the mechanic did not discover failure with the vehicle. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown. |
| Category | Visibility/wiper |
| Date | Jun 22, 2022 |
| State | CA |
| Description | Apply getting in my car on june 20th I noticed a 8" crack starting at the edge of the windshield on the right side about a quarter of the way up from the bottom pfrom the bottom. This is since propagated significantly. The interesting thing is that I just replaced the windshield 4 months ago for a failure that was remarkably similar no associated rock strikethe crack starting at the right edge. This clearly suggests a design or manufacturing flaw. Note that the 1st one was repaired through the insurance company.. I'm taking it now to the dealer. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Unknown Or Other |
| Date | Jun 19, 2022 |
| State | MI |
| Description | I was driving in a residential neighborhood at low speed, about 20 mph. I slowed down because I needed to park at the curb, and also I was approaching a large speed bump. This was one of the wide, flat ones. I pulled over to the right curb a couple of car lengths before the speed bump, preparing to park. I went over the bump, accelerating a tiny bit to get over the bump. I was going maybe 10 miles an hour. As I came down off the bump, or shortly after that, the accelerator pedal moved down away from my foot. I felt the pedal move down and away so that my foot was no longer touching it. At the same time, the engine speed surged (I heard it rev), and the car lurched forward for a second or two. I put my foot on the brake and also saw the obstacle detection on the instrument panel and saw the red lights and heard the beeping, and the car stopped moving. I don't know whether I braked first or the car did. I was still about 2 car lengths away from a parked car in front of me when my vehicle stopped. I took my vehicle to a dealership the next day. They performed diagnostics but were unable to find anything wrong with it. |
| Category | Electrical System |
| Date | Jun 14, 2022 |
| State | TN |
| Description | I bought my 2020 subaru outback in march of 2020. Since then I have had many instances of the battery dying. In one instance (may of 2021), it died and after jumping they had to repair something to the electrical system. On another occasion it was dying multiple times (jumped it and drove it 3 consecutive times only for it to die 12 hours later each time in december 2020) I had the vehicle towed to subaru only for them to say they couldn't find anything wrong. I just got back from the dealership after my check engine light came on and they said I need a new battery. They were charging over 0 to swap the battery. |
| Category | Power Train |
| Date | Jun 14, 2022 |
| State | MI |
| Description | The contact owns a 2020 subaru outback. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Power Train |
| Date | Jun 13, 2022 |
| State | NC |
| Description | Two issues. Main cabin computer reboots randomly. This causes other safety systems, eyesight, to stop working until the device boots back up. This is 2020 and "fix" / update for cockpit control module wasn't available until feb. 2021. Thsi did not fix the problem. Dealership updated cockpit control module again in dec 2021 and yet again in jan. 2022. This issue is still ongoing and I've learned yet another software fix came in april 2022. Issue #2 - open recall for cvt chain guide breakage dated dec 15, 2021. Over six months and no fix. Transmission is getting worse and poses a potential safety issue. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jun 11, 2022 |
| State | PA |
| Description | 1. Car accelerated on its own—very scary. (took the car to cochran subaru of monroeville, but they said nothing was found wrong.) 2. The very next day, the real door would not latch and car would not lock. I reported these two issues to 1-800-subaru3. My case # is: 220610-163479 3. We did a “software†update bc we received a recall notice—it was completed at cochran subaru of monroeville sometime in the fall of 2021, in march of 2022 while on vacation in fla, the radio blared on its own, then stopped working altogether for a week or so—then just started working again. |
| Category | Power Train |
| Date | Jun 10, 2022 |
| State | FL |
| Description | In january 2022 I received a recall notice on my 2020 subaru outback. I immediately contacted the nearest subaru service facility (which happens to be about 30 miles away in ft myers, fl). I spoke w/someone in the service dept., and was advised that they, the svc. Dept., have not received parts yet, but expect them in a few weeks. I waited about 8 weeks before calling them again, with the same results. Now, I treat vehicle recalls like a doctor's advisory. I take it to mean what it says and that it's important. Now, here we are in june 2022, and still nothing from subaru of america, nor the ft. Myers service department. Is it still a vehicle recall(?), must be because I've heard nothing to the contrary. And, if I've heard 'nothing to the contrary', why hasn't the us dept. Of transportation followed up w/subaru of america. Six months is a pretty long time waiting to avoid an accident! |
| Category | Electrical System |
| Date | Jun 09, 2022 |
| State | NY |
| Description | Battery died and will not hold a charge. Air bags were not engaged due to the elctrical system being impacted. Battery was charged and left overnight and the battery was fully drained in the morning and the car would not start. Battery was charged again and driven to the subaru dealer. The dealer fully charged the battery and left it over night and the same thing happened the next morning. The battery was drained and the car would not start. The dealer replaced the battery with a new battery and performed a software update. Next morning the battery was fully drained and the car would not start. The dealer as of today does not have a solution after have the car for 3 days. The dealer has told me they have all the diagnostic tests they can think of and nothing is showing up as being wrong or that identifies what is draining the battery. I believe the control area network (can) is failing and is not going into deep sleep mode when the car is shut off and is causing the battery to drain. Until the defect in the can software is fixed the battery will continue to drain. |
| Category | Power Train |
| Date | Jun 06, 2022 |
| State | FL |
| Description | The contact owns a 2020 subaru outback. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Visibility/wiper |
| Date | Jun 04, 2022 |
| State | TX |
| Description | The front windshield cracked in the lower middle section of the windshield. There was no apparent strike from an object while driving (the driver saw no objects strike and the sound did not sound like a typical object strike). The crack appeared suddenly and stretched about 2+ inches to the bottom of the windshield up approximately 2-3 more inches and then horizontal toward the middle of the windshield about 2 inches. Shortly after (within 1 hour) the crack extended another 2ish inches horizontal toward the middle of the windshield. The crakc shows a star like pattern, with six arms radiating off from the center with the two vertical arms on top and bottom extending out as described above. There is also no obvious chip from outside the windshield that would indicate an object strike. |
| Category | Electrical System |
| Date | Jun 02, 2022 |
| State | MO |
| Description | Starlink head system/software malfunctions while driving. This shuts down all safety systems, back up camera, radio. Heating system cannot be controlled while shut down. System restarts automatically after a few minutes but settings, etc may need to be restored. This creates a distraction that could lead to a collision or loss of vehicle control. Investigation reveals that many have this problem with the 11. 6" starlink display. A recall should be initiated for repair/replacement of problem components. Note that two software updates have been completed at the dealer to correct this problem to no avail. |
| Category | Power Train |
| Date | Jun 02, 2022 |
| State | WI |
| Description | The contact owns a 2020 subaru outback. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The dealer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Power Train |
| Date | Jun 02, 2022 |
| State | KS |
| Description | 02 june 2022 complaint submitted by current 2020 subaru outback xt owners to subaru of america for slow to no action taken relating to nhtsa recall id 21v-955 & subaru safety recall wrk-21 recall notice received on 14 feb. 2022. Recall involves failure of a transmission control unit (tcu) component which could lead to a complete loss of vehicle motive power. Owners question if vehicle is safe to operate and fault subaru of america for a complete lack of priority and urgency to correct this issue! Numerous calls to the dealer (subaru of wichita) were made but the dealership claims to know nothing about when this problem will be addressed. Please help! |
| Category | Visibility/wiper |
| Date | May 27, 2022 |
| State | IL |
| Description | In mid 10/2021 while I was driving, my front windshield cracked with no apparent reason. The crack appeared on the passenger side, at the side edge of the windshield. As stated the crack appeared with no apparent reason as there was no imppact of any object to the windshield. No police report was made. I did not make a claim with my insurance. The winshield was replaced and eyesight syste,m was recalibrated at the subaru dealership in skokie il. |
| Category | Visibility/wiper |
| Date | May 27, 2022 |
| State | IL |
| Description | At the beginning of 05/2020 while I was driving, for no apparent reason, my front windshield cracked. The crack began from the upper edge of the windshield in the area of rear view mirror. As stated, the crack started with no apparent reason as there was no impact of any object to the windshield at the time the crack first occurred. No police report was made. I made an insurance claim to replace the windshield and to recalibrate the eyesight system. The windshield was replaced at subaru dealership in skokie il, on 05/30/2020. |
| Category | Visibility:windshield |
| Date | May 24, 2022 |
| State | MO |
| Description | The contact owns a 2020 subaru outback. The contact stated that after parking the vehicle and returning, she discovered a 4-inch crack on the passenger's side front windshield. The contact indicated that no object struck the windshield to cause the windshield to crack. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 40,000. |
| Category | Visibility:windshield |
| Date | May 24, 2022 |
| State | MT |
| Description | Windshield cracked without being hit, and continues to spider out from original spot. It is available for inspection upon request. The glass continues to crack and spider, causing difficulty seeing for driver. The problem has not been reproduced or confirmed by dealer. The vehicle had not been inspected. There is no warning or message of the problem prior to the failure. 5/21 is when the problem first appeared. |
| Category | Electrical System |
| Date | May 23, 2022 |
| State | CA |
| Description | Battery died multiple times 7-8 times within last 1 year car stopped in the middle of the road while waiting a a crossing. The cars coming behind bumped into each other. The emergency lights also died. The problem has been reproduced multiple times and I have taken the vehicle to ‘premier subaru fremont' at fremont , ca location. I have battery failed even after the fix. I do not get any warning lamps or indication that battery is at low level and that I need to stop the car at safe location before the issue happens. It's very dangerous and the car is completely unreliable. |
| Category | Visibility/wiper |
| Date | May 23, 2022 |
| State | MO |
| Description | My windshield spontaneously cracked while driving through town and I feel I have a defective windshield. It started very small that evening, and the next morning it was cracked out in two different placed from that, I was not even able to contact the dealership in that timeframe as it occurred during after hours and had already cracked out before open business hours the next morning. When I contacted the dealership that day, I received no help, stating that my warranty does not cover cracks over "dollar bill size" even with my added "windshield protection" coverage. I have since read that this has been a known issue for several years as the windshields on these models are reportedly thinner than normal so that the "eyesight" technology can function appropriately, and it concerns me that this spontaneous cracking is a safety issue yet no recalls have been made. I am afraid to drive my car further as the crack enlarges day by day. I am still waiting to get this sorted out to get it replaced. |
| Category | Service Brakes |
| Date | May 20, 2022 |
| State | WA |
| Description | 2020 subaru outback. Consumer writes in regards to unintended braking. The consumer purchased a 1up bike rack for the vehicle, but it interfered with the rear sonar sensors. The consumer requested that the vehicle manufacturer and bike rack manufacturer work together to determine a fix. |
| Category | Visibility |
| Date | May 20, 2022 |
| State | TN |
| Description | The contact owns a 2020 subaru outback. The contact stated that the windshield had fractured on the passenger's side bottom. The crack was approximately 16-inches from the passenger's side a-pillar. The fracture migrated towards the driver's side and extended into a starburst design, obstructing the driver's visibility. The contact had not taken the vehicle to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 339,055. |
| Category | Visibility/wiper |
| Date | May 20, 2022 |
| State | NJ |
| Description | Parked car windshield cracked for no reason |
| Category | Power Train |
| Date | May 18, 2022 |
| State | MO |
| Description | The contact owns a 2020 subaru outback. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Unknown Or Other |
| Date | May 18, 2022 |
| State | MI |
| Description | I am on second battery for my 2020 outback and it now won't hold a charge. It drains overnight / without use. I can assure you that I am not leaving any lights on. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control |
| Date | May 17, 2022 |
| State | WY |
| Description | Since we have owned the car since feb 2020, we have had many dead batteries and the subaru dealership 100+ miles away has replaced our battery at least 4 times. We live in rural wyoming and need a reliable car for driving in the winter months when it can get below zero. We have jumped the battery numerous times but sometime the electronics don't work correctly like cruise control, dash warnings, windows, airbags, etc. We are always taking a chance driving it the 100+ miles from our residence to the nearest subaru dealership in ogden, ut. Even after driving it over 100 miles the battery will not charge up because it is damaged and we have to get a new battery from the subaru dealership. We are averaging about 12,000 miles yearly travel; however, sometimes the car is not driven at all for a few days. If we don't drive the car at least every other day, we will have a dead battery. We are afraid one of the cars numerous safety systems won't work after jumping the battery and driving the car. The date 09/29/2021 was the last time we had the battery replaced. We disconnect the battery now so the car doesn't drain the battery. Other dates were 03/17/2021, 06/21/2021, 07/23/2021, and 09/29/2021. |
| Category | Visibility:windshield |
| Date | May 16, 2022 |
| State | WA |
| Description | The contact owns a 2020 subaru outback. The contact stated that while the vehicle was parked at the residence underneath the carport, she noticed there was a crack on the front driver's side windshield. The contact took the vehicle to the dealer and the dealer replaced the windshield. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000. |
| Category | Electrical System |
| Date | May 15, 2022 |
| State | PA |
| Description | Three times for no apparent reason the battery has drained completely after car was sitting fir a day. Subaru replaced the battery after 2nd time but now it is happening again with new battery. |
| Category | Electrical System |
| Date | May 14, 2022 |
| State | IA |
| Description | 2020 outback with just over 2,000 miles. Batteries (two) have completely fails twice. Six times we have had to jump these batteries. My wife had to be given a ride home from the “y†once. I am now on my 3rd battery. Dealer says there is nothing wrong with this car. They say I need to disconnect battery if car is not to be used for a length of time. This is unacceptable, however, there seems to no no recourse. |
| Category | Electrical System |
| Date | May 14, 2022 |
| State | AZ |
| Description | For the third time this spring, my 2020 subaru outback has failed to start. It appears that something within the electrical system of the car is draining the battery. Each time I have been unable to start the car the car has sat unused for 3-4 days. Fortunately I have not been stranded ... Yet. I have had to call road service each time. The car has only 23000 miles on it and the car has been garaged most of the time when not in use. I have sought more information about this defect online and see that I am not alone in experiencing this problem. |
| Category | Power Train |
| Date | May 12, 2022 |
| State | NJ |
| Description | The contact owns a 2020 subaru outback. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Power Train |
| Date | May 12, 2022 |
| State | VA |
| Description | The contact owns a 2020 subaru outback. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Visibility/wiper |
| Date | May 10, 2022 |
| State | VA |
| Description | Cracked for no apparent reason on monday 5/9/2022 |
| Category | Structure:body |
| Date | May 08, 2022 |
| State | PA |
| Description | I noticed a crack in my front windshield for no reason, it looked like it had come up from under the hood on the drivers side and bent over to the passenger side. I had not hit any construction debris etc. Within 4 days of a full replacement my front windshield was shattered again! When the car was just sitting in the driveway. This crack spread out into three “legs†and got large and I had barely driven the car. I've owned lots of cars and I've never ever had a cracked windshield before- let alone two within 8 days! |
| Category | Unknown Or Other |
| Date | May 06, 2022 |
| State | WY |
| Description | The moon roof glass exploded and shattered while driving the car on a highway under the speed limit. The car is available for inspection though a repair has been initiated. Multiple pictures and a video were taken. If the inside shade cover had not been closed, shattered glass fragments would have cut the driver and passengers possibly impeding the driver's vision and causing a crash. The problem shattered moon roof was confirmed by the dealer and a repair shop. No one would confirm what caused the moon roof glass to explode. The dealer's service department and the repair shop inspected the problem. There was no warning. The glass just exploded with a very loud bang like a gun went off inside or near the care. |
| Category | Visibility/wiper |
| Date | May 03, 2022 |
| State | PA |
| Description | A crack developed in the windshield spontaneously with no outside forces causing it. It is available for inspection. This is the second time this has happened to this vehicle since we have purchased it. The windshield was replaced in may, 2021 because of the same issue. These spontaneous cracks can put our safety and the safety of others at risk by obscuring vision. This just happened (may 1, 2022) and it has not been inspected yet by a dealer or insurance representative. |
| Category | Electrical System |
| Date | May 02, 2022 |
| State | CT |
| Description | Car is 2 years old. Battery has died twice already. Dealership cannot find any issue other than dead battery. Dealer told me that dead batteries in short timeframes is a known issue with this car. Batteries draining for no apparent reason is a safety risk as it indicates a larger problem, namely a possible parasitic drain on the battery and/or faulty electrical components. Dealer cannot replicate the issue in the few days they have had the car for repair. There was no warning of a battery failure. Car was driven earlier in the day with no issue. Tried to start it about 4 hours later and it was dead. Jump started it to take it to dealer for repair a few days later. Opened an incident report with subaru of america on 5/2/22. |
| Category | Visibility:windshield |
| Date | May 02, 2022 |
| State | CA |
| Description | The contact owns a 2020 subaru outback. The contact stated that there was a crack on the windshield. There was no impact on the windshield that could have caused the crack. The contact took the vehicle to a windshield repair shop. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 37,000. |
| Category | Service Brakes, Steering, Vehicle Speed Control |
| Date | May 01, 2022 |
| State | TX |
| Description | On april 13th 2022, me and my wife were returning home. We were at a complete stop on a left only turn intersection red light (spring-cypress rd & telge rd in cypress, tx. Coordinates: 29. 985660988461188, -95. 65465736615674). There was a vehicle ahead of us and also behind us at the light. It was raining lightly and the roads were wet. When the light turned green we started slowly accelerating making our left turn and as we were doing so, the vehicle skid causing uncontrolled acceleration, non-responsive braking and non responsive steering. I tried my very best to save us from running over the curb into the ditch ahead and succeeded to do so resulting in the vehicle hitting the curb at probably 15-20 mph. The steering and brakes were non-responsive and it took a lot of effort on my part to save us from running over the curb into the ditch ahead. This accident resulted in the right front passenger wheel, suspension, axle etc. To break. No other vehicle was involved in the accident. No warning or safety lights were displayed to the best of my knowledge. The vehicle was disabled and could not run, it was blocking the intersection and traffic. I called the police who then arrived to redirect traffic and also help with the tow. Currently, my car is being repaired through my insurance. My vehicle was purchased in jan 2020 and has approx. 9500 miles on it. The reason I brought a subaru was because of its capability to handle most weather conditions and also its great safety ratings. This unfortunately wasn't the case for me and wife and we were left stranded in the road because of some safety feature/software/mechanical malfunction of the vehicle. I request the nhtsa administration to look into this issue with subaru and help me reach closure on the safety of this vehicle. Thank you. |
| Category | Back Over Prevention: Warnings, Unknown Or Other |
| Date | Apr 30, 2022 |
| State | WA |
| Description | That main concern I have is the windshield. My windshield has been replaced once already and it seems no matter what speed or road we are traveling if anything hits the windshield it cracks. I am not talking a chip or little crack either I am talking tiny rock 45 mph crack halfway through the entire windshield. It can't be that safe of safety glass if a pea gravel smashes it at 45mph. First time it happened we were traveling through a blizzard at 30 mph rock crack the entire windshield….. The subaru windshield is super expensive and can only be put in at specific places. |
| Category | Engine, Power Train |
| Date | Apr 22, 2022 |
| State | OH |
| Description | On 3 separate occasions, my transmission has switched from automatic mode to manual “auto-stick†mode on its own with no input from me. There were no warning lamps or error messages, and the gearshift was still firmly in drive. This has resulted in 3 near-miss accidents because the car landed in 1st gear even though I was going about 30 mph each time. From my experience driving manual transmission vehicles, I know what happens when a moving vehicle is suddenly jammed into 1st gear—it comes to an immediate, violent stop. On all 3 occasions, I was lucky not to have other cars behind me. But I know I won't be so lucky forever. Sooner or later, I will be rear-ended when this happens. I have taken the car to the dealership twice for inspection. They told me that they had never heard of nor seen any vehicle doing what I described. Technicians drove it 7 miles and reported no incidents. I knew it was unlikely to happen on command since it has occurred 3 times in 32,000 miles. They told me that subaru requires dealerships to reproduce issues before undertaking any repairs. Therefore, they returned the vehicle and told me that it absolutely could not change modes unless I had bumped or moved the gearshift. Less than 2 weeks later, the defect happened for the third time. I returned to the dealership and insisted they look further into the problem. I involved the service dept manager so that my complaint might be taken more seriously. There is an open recall on the transmission for slipping but they said the 2 issues were unrelated. This time they kept the car for a week and drove it 46 miles. They connected a diagnostic computer to the transmission while driving it. But again, I was told since they witnessed no problems, they could do nothing more. I showed them a blog on edmunds. Com from subaru owners reporting this exact issue beginning in 2011. Owners have taken this to subaru many times but new cars still do this. Please help. I'm at my wit's end. Thank you. |
| Category | Power Train |
| Date | Apr 19, 2022 |
| State | MA |
| Description | The contact owns a 2020 subaru outback. The contact received notification of nhtsa campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the nhtsa. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Power Train:automatic Transmission:internal:cvt |
| Date | Apr 19, 2022 |
| State | MD |
| Description | Transmission broke while vehicle was in motion. I was unable to move the vehicle any further and drifted to a complete stop in the middle of the roadway. |
| Category | Visibility:windshield |
| Date | Apr 18, 2022 |
| State | PA |
| Description | The contact owns a 2020 subaru outback. The contact stated while entering the vehicle she noticed that the front windshield was cracked and pitted. The vehicle was not diagnosed or repaired. The manufacturer had not been notified of the failure. The approximate failure mileage was 46,000. |
| Category | Visibility:windshield |
| Date | Apr 18, 2022 |
| State | MI |
| Description | The contact owns a 2020 subaru outback. The contact stated that the windshield was fractured on the lower passenger side and had since migrated towards the middle of the windshield. The fracture measured approximately 8-inches long. The contact had not taken the vehicle to a dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,000. |
| Category | Visibility:windshield |
| Date | Apr 13, 2022 |
| State | MO |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving 60 mph, a tiny rock struck the windshield. The contact stated that later that day while the vehicle was parked, she noticed that the windshield was cracked. The dealer was notified of the failure and informed the contact that they could not repair the windshield. The vehicle was taken to a glass repair facility and the windshield was replaced; however, the failure reoccurred while the vehicle was parked. The vehicle was taken back to an independent glass repair facility who replaced the windshield. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000. |
| Category | Engine, Fuel/propulsion System, Unknown Or Other |
| Date | Apr 10, 2022 |
| State | CA |
| Description | 3 weeks ago the all of the warning lights came on. Had vehicle towed to dealership. Could not find out what was wrong. Saw there was a lot of carbon build up which was unusual since there is only 26,000 miles on vehicle. After a week a dealership a cleaning took it home. Went back the next day. They inspected and stated it was the spark plugs and needed new fuel injectors. Had replaced. Everything still covered. Picked vehicle up finally after 17 days of it being there. When picking it up the paper work stated the vehicle had cylinder 1 misfires 30-45 times in a 3 hour period. But was assured the vehicle was repaired and fully inspected and 100% safe. Within 24hrs of driving the vehicle. The next morning we drove to school and with after the second light we smelled smoothing rolled windows down and but was sure if it was us. Then had slowed down to turn at the next light to turn to pull over but didn't get that opportunity before a boom and smoke and flame came and I rushed out of the car and took immediate action and got my 4 year old out of her car seat. Before the whole car was up in flames. I have heard that similar vehicles had similar issues but have had other repairs to deal with it. There was no lights that came on in the vehicle to warn us that something was wrong so thought the smell was from outside. Insurance and the auto maker are inspecting but I had to alert the automaker the dealership wasn't going to. They stated that the insurance and automaker will just compare notes. |
| Category | Visibility/wiper |
| Date | Apr 06, 2022 |
| State | CO |
| Description | Windshield cracked for no apparent reason. Car was in garage. No impact to windshield observed. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Apr 05, 2022 |
| State | MN |
| Description | Infotainment system went into a continuous boot loop where screen went blank then subaru bootup screen appeared, then menu started to load then process repeated. During this process the eyesight driver assistance system would produce an error saying all of it's functions were disabled while the infotainment system was rebooting. Also the display in center of the dashboard that shows vehicle info was randomly showing scrambled text while the infotainment system rebooted. This has happened multiple times, appears to happen when the vehicle has been on for several hours and is warm so it is hard to reproduce. |
| Category | Visibility/wiper |
| Date | Apr 04, 2022 |
| State | CO |
| Description | My windshield cracked from top center, with no impacts, it happened on a cold snowy evening, just cracked…… |
| Category | Visibility/wiper |
| Date | Apr 03, 2022 |
| State | TX |
| Description | Driving at speed on 75 s in dallas and noticed a line crawling up my windshield from the seal near the hood. Didn't hear anything hit the glass. The line keeps getting bigger. It will become harder to see and I fear the glass with shatter at some point. Just had the car inspected a few weeks previous. |
| Category | Electrical System |
| Date | Apr 02, 2022 |
| State | WA |
| Description | My 2020 subaru outback has had starting issues since shortly after I purchased the car on 1/31/2020. If I do not drive the car for more than two or three days the car will not start without a jump. On one occasion the battery was completely drained so that the fob key would not even unlock the car. Not long after I purchased the car I spoke to a mechanic at the subaru dealership regarding the battery drain issue. He offered me no solutions except to say that there are many computers in the subaru outback and together they draw a lot of current. I do not know if I received a defective battery or if there is some electrical defect causing excessive battery drain when the car is off. |
| Category | Visibility/wiper |
| Date | Mar 31, 2022 |
| State | SC |
| Description | 0n03/31/22 2 cracks were discovered in the windshield on the drivers dies of the vehicle. One was 9 inches in length the other was 12 inches in length. Both started at the base of the windshield and went upward. On 0330/22 the vehicle had been at the dealer for an il change and overall inspection. No defects were found. Vehicle was housed in garage overnight. Cracks were found the next morning. No evidence anything had impacted the windshield overnight. Contacted insurance company for claim for replacement and recalibration of eye vision safety feature. There is a current lawsuit pending against subaru for windshield cracks the covers this make,model and year |
| Category | Visibility/wiper |
| Date | Mar 30, 2022 |
| State | CA |
| Description | The front lights are extremely bright for other drivers on the road. It is so bad that I took it into the dealership/service department to get them checked out. I was told that there is no issue with the lights and other drivers are not use to the led lights being installed into newer vehicles. I can see three blocks in front of me as far up into the trees. I rarely drive at night, because I am constantly getting hi beamed by other drivers. I noticed on other public forums that it is an issue with the lights and other models as well. |
| Category | Exterior Lighting |
| Date | Mar 29, 2022 |
| State | PA |
| Description | Headlights do not have a true low beam. When low beam is selected it partially blocks the top of the high beam. Ok if on a dead flat road. On one that undulates at all at some point cars coming the other way are blinded by the full brightness of the headlight. Often because of this oncoming cars are flashing their high beams at me thinking that I haven't dimmed mine. If a driver is blinded by the high beam brightness it could cause an accident. Or it could cause a road rage incident by someone offended by my high beam. In my state the police have fined drivers for not dimming their lights. Selecting low beam creates a very obvious horizontal cut off of the high beam. But a bounce or by meeting another vehicle while I going up a grade will shine the full high beam in their face. |
| Category | Electrical System, Power Train |
| Date | Mar 26, 2022 |
| State | NY |
| Description | Date: march 25, 2022 - while driving to work, the car shut off. The rab and eye technology features were disabled. The car indicted the battery was drained. The same day I got the car towed to the dealer. I stayed with the vehicle to find out what was wrong. After a two hour inspection, the bay ridge dealer/mechanics in brooklyn, new york indicated that I left something on that drained the battery. I said sir "I did not." he said well the battery is ok and there is no indication that anything is wrong. The next day (march 26,2022) when I was about to start the car - the car couldn't start. I had to get it towed to the dealer and am left without a car. |
| Category | Visibility/wiper |
| Date | Mar 21, 2022 |
| State | WA |
| Description | Unknown - noticed crack in windshield randomly over the weekend. No known damage to vehicle. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Mar 18, 2022 |
| State | NC |
| Description | Head unit shuts off while driving with no warning, and no clear cause. All safety features shut off including eyesight and rear brake assist (shows as off in instrumental panel). It has happened multiple times in the past several months ( at least seven times) head unit then appears to restart while underway, as if I had just entered and started the vehicle. Contacted dealer who said “the radio sometimes shuts offâ€. I explained that it was the entire head unit and safety features. It was simply left with them saying they have know of it happening, but no action or follow up was recommended. Time of incident is an estimate. Electronics seem to be slow to start when vehicle is first started. Was not able to get photos while driving. |
| Category | Unknown Or Other |
| Date | Mar 17, 2022 |
| State | TX |
| Description | Windshield crack from a rock chip expanded across entire windshield. Another rock chip 5 months later caused another 8†crack. |
| Category | Visibility/wiper |
| Date | Mar 16, 2022 |
| State | NY |
| Description | The windshield cracked for no reason. I was driving around 50mph and didn't notice anything hitting it. |
| Category | Electrical System, Latches/locks/linkages:hatchback/liftgate:lock |
| Date | Mar 15, 2022 |
| State | NH |
| Description | The contact owns a 2020 subaru outback. The contact stated that the battery would drain with the engine off. The contact had to jump start the vehicle to resume normal operation. The contact also stated that the tailgate would independently open while driving due to a defective latch. The contact had taken the vehicle to a dealer where they could not determine the cause of the battery failure; however, the tailgate latch was replaced. Despite the visit to the dealer, the failures persisted. The manufacturer had been notified of the failure and offered to provide a cash incentive towards another vehicle. The vehicle was not repaired. The failure mileage was unknown. |
| Category | Visibility/wiper |
| Date | Mar 09, 2022 |
| State | CA |
| Description | While driving on the highway, there must have been some road debris that hit the windshield and caused a long crack to form on the right lower quadrant of the windshield. Due to the development of the crack, the integrity of the windshield is lowered in the event another foreign object strikes it. Searching outback windshield crack on google or any other search engine will produce many reports in which other owners are experiencing the same issue. There is a subreddit titled subaruoutback in which there are over 50 reports from other outback owners experiencing crack development for the first time in all their years of driving. I will be getting my windshield replaced by safelite as to not place my passengers at risk. There have been previous lawsuits regarding outback and legacy models regarding defective windshield, which have since settled, although the year models are from 2015-2016, it would be interesting if they continue to persist for newer models such as 2020, 2021, 2022 since there are still many complaints and cracked windshields being reported. In the event that investigation proves that there are still windshield defective issues, hopefully subaru can be encouraged to further research and provide safe windshield replacements for all parties involved. |
| Category | Visibility/wiper |
| Date | Mar 09, 2022 |
| State | CO |
| Description | Cracked windshield for no apparent reason. Rapidly spreading. |
| Category | Visibility/wiper |
| Date | Mar 05, 2022 |
| State | WA |
| Description | The windshield developed a spontaneous crack on its top middle, around the the rear view mirror. The crack was noticed when I came entered the car as it was parked in my driveway. The crack is approximately 10 inches long. There is no obvious cause for the crack--- no chips or dings on the windshield; mild temperatures, not running the ac or heat. The crack appears to have occurred while the vehicle was stationary. The crack somewhat impedes visibility and reduces the integrity of the windshield, reducing overall safety of the vehicle. Vehicle had routine 18,000 mile maintenance/inspection at the subaru dealer approximately 1 week prior with no abnormal findings reported. The subaru dealer has refused to replace the windshield. I am the first owner of this vehicle, and have had it for approx. 16 months. |
| Category | Visibility/wiper |
| Date | Mar 05, 2022 |
| State | NY |
| Description | I went to my car and saw a 6â€+ crack on it. The car was parked in a parking lot. |
| Category | Visibility:windshield |
| Date | Mar 04, 2022 |
| State | CT |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving approximately 40 mph, she heard an abnormal noise and noticed a small crack on the driver's side windshield. The contact stated that the following day while approaching the vehicle, the crack had expanded across the windshield horizontally to the passenger's side. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired. The contact stated on another occasion she noticed a medium crack on the driver's side windshield. The contact stated that the crack had expanded horizontally across to the passenger's side. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown. |
| Category | Electrical System:12v/24v/48v Battery |
| Date | Mar 03, 2022 |
| State | UT |
| Description | The contact owns a 2020 subaru outback. The contact stated that the battery was drained very quickly, which caused the contact to frequently recharge the battery. The vehicle was taken to an independent mechanic, but the mechanic could not duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 720. The consumer stated the vehicle failed to start on two separate occasions. |
| Category | Unknown Or Other |
| Date | Mar 01, 2022 |
| State | MT |
| Description | Our windshield has easily chipped and cracked repeatedly. We are having our windshield replaced for the 3rd time since november 2021, and it is march 1, 2023, this does not include the two times we have had chips repaired. Each time was due to a small piece of gravel or rock hitting our windshield while driving. Twice was at 20 mph passing someone at the same speed. Anything that hits our windshield causes a crack or fracture. It is more expensive because we have the eye assist package. We are terrified of something larger hitting our windshield and potentially going directly through it injuring someone in the car. |
| Category | Electrical System |
| Date | Feb 28, 2022 |
| State | OH |
| Description | For the third time in a week I have went out to the garage to find the lift gate up and the battery dead. I talked to the dealers service dept. And they said the fob button had to have been pushed which opened the lift gate and the open lift gate drained the battery. Their recommendation was to make sure the fob button doesn't get accidentally pushed. I have never had any vehicle with this problem before. Doing an internet search I found that a number of outback and ascent owners have had this same problem and it was recommended that it be reported here. |
| Category | Unknown Or Other |
| Date | Feb 27, 2022 |
| State | WI |
| Description | Windshield cracked while parked in a line waiting to go through a carwash. Nothing was above the car that could have dropped on the windshield to cause it to crack. I heard a "crack" looked up and could see the crack starting from the edge of the driver's side window - within minutes it was approx 8 - 10 long. Thankfully no safety for me or others but depending upon where the crack was it could (and if it keeps growing will) impair visibility for driving. Not inspected - this occured less than 1 hour ago. No warning sign that it was going to happen. This is my 2nd windshield on this car that just randomly cracked. Last time it started middle of the window, bottom under the hood of the car and went straight up. |
| Category | Visibility/wiper |
| Date | Feb 27, 2022 |
| State | CA |
| Description | Heard a pop, spontaneous crack to the windshield |
| Category | Unknown Or Other |
| Date | Feb 24, 2022 |
| State | CA |
| Description | In the last 11 months, we have had to replace the front windshield four times due to significant cracks that occurred after a rock hit the windshield (3 times) and one time following a hailstone hit. The cracks do not show up immediately, but about two hours after the incident. The "eyesight" safety features don't work when this happens. Our driving is in town or on a freeway. We do not do off-road driving or driving on gravel/dirt roads. The windshields have been replaced with subaru factory windshields and re-calibrated each time. The auto glass repair shop we use believes this cracking problem is a design issue as the glass is steeply angled and the thickness of the glass is thinner. This is our fourth subaru and we have never had this issue. In the past, a rock hit would just bounce off the windshield or leave a small "star burst" nick that could be filled. I emailed subaru of america and asked them what, if anything, they were doing to address this issue. I have not received a response to my email, sent over a week ago. |
| Category | Back Over Prevention: Rearview System Braking, Service Brakes |
| Date | Feb 23, 2022 |
| State | TX |
| Description | The car randomly breaks when it's in motion in reverse. This has happened multiple times. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Feb 23, 2022 |
| State | AL |
| Description | Windshield was hit by two rocks leaving dime sized stars at the base of the windshield. They were low and not in sightline. Have had many cars with same damage on windshield with no issues and driven for years without any change in the glass. When I got home I parked car in garage. The next afternoon when I looked at the windshield, the small stars had cracked in 4 different directions, to a size larger than a basketball. Now I'm forced to replace a windshield that on any other car would be fine. |
| Category | Visibility:windshield |
| Date | Feb 23, 2022 |
| State | MA |
| Description | The contact owns a 2020 subaru outback. The contact stated that the vehicle was parked overnight and while approaching the vehicle the next day, he noticed that the windshield had a 6-8-inch-long crack on the driver's side. The contact stated that the crack originated at the outer left edge of the windshield and was horizontal. The dealer was notified of the failure and referred the contact to safelight for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,798. |
| Category | Visibility/wiper |
| Date | Feb 22, 2022 |
| State | NM |
| Description | The windshield cracked with no reason and the hairline crack has been spreading in a matter of hours. The car was parked inside the garage and I drove it to work at 6:20am. The car was in the parking lot until 2:20pm. Upon arriving I noticed a crack (half the length of what it shows in the picture). By 3:30 the crack doubled in length. |
| Category | Unknown Or Other |
| Date | Feb 21, 2022 |
| State | TN |
| Description | Windshield has cracked on 3 separate occasions while parked. Happened in 2 parking lots and my driveway. |
| Category | Visibility/wiper |
| Date | Feb 21, 2022 |
| State | MI |
| Description | Cracked windshield for the 2nd time. |
| Category | Unknown Or Other |
| Date | Feb 18, 2022 |
| State | WI |
| Description | Front windshield crackle sound (like breaking glass) when temperature drops below 20 degrees. Constant sound. |
| Category | Unknown Or Other |
| Date | Feb 15, 2022 |
| State | TX |
| Description | Windshield has cracked 4 times in 21 months, at least 3 times this did not appear to impact related. The crack quickly spreads along the entire width of windshield over a 2-3 day period. We have replaced 3 times, each time through subaru clearlake dealership. |
| Category | Power Train:automatic Transmission, Power Train:automatic Transmission:control Module (tcm, Pcm) |
| Date | Feb 14, 2022 |
| State | NM |
| Description | The contact owns a 2020 subaru outback. The contact stated that he received a recall letter from the manufacturer. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing a software update. The contact reported that the recall letter advised that the vehicle has no remedy for it yet for the cvt chain. The contact said that the vehicle will be unsafe to operate and the dealer nor the manufacturer have offered any remedy. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 23,000. |
| Category | Power Train |
| Date | Feb 12, 2022 |
| State | MO |
| Description | We received the recall notice and do not feel safe driving the vehicle. This problem has the potential to seriously injure or kill someone if the vehicle failed on the highways. They quote may as the earliest time frame that they will begin repairs. This is not an acceptable time frame. Assuming the dealers are prepared in may, there could still be an overwhelmingly long wait list for the needed repairs. This could possibly lead on well into summer before my vehicle is in the shop. What are we to do for transportation in the mean time? Are we to continue driving as usual and risk our lives or those of fellow motorists near us? I would like a mitigating solution as we do not have faith in our safety if we were to operate the vehicle any further. |
| Category | Unknown Or Other |
| Date | Feb 11, 2022 |
| State | TX |
| Description | Windshield cracked while using the defroster. This is a 2020 outback. I had the same problem on a 2019 outback that went through 3 windshields in less than a year. These windshields are defective. |
| Category | Visibility/wiper |
| Date | Feb 09, 2022 |
| State | IN |
| Description | 02/08/2022, at 8:20am, I noticed a crack on the windshield on the passenger side. No explanation how it got there and there is no chip. The crack comes from the edge of the windshield, out about 5 inches then curves up another 2-3 inches and then curves again towards the driver side another 3-4 inches. Within 12 hours it has grown. This crack will eventually impact my ability to fully see ahead while driving ( light glare and disruptive to the driver). Bob rhorman subaru (my local subaru dealership) will be inspecting the windshield on 02/14/2022. There was no warning signs to this happening. I know subaru of america has a history of defective windshields and my 2020 subaru outback does follow under the windshield lawsuit against subaru of america. |
| Category | Electrical System, Unknown Or Other, Visibility/wiper |
| Date | Feb 07, 2022 |
| State | MD |
| Description | Within 2 months of purchase 2020 outback the car's infotainment center has continually malfunctioned including times when the car's backup camera is displayed while the car is in drive and moving forward. Eye-sight constantly disabled as well is infotainment center constantly blacking out and then resetting itself while car is in motion. Constant beepind telling driver to look at road - all especially in inclement weather. Car is unsafe. I have multiple videos showing this but they are too big to upload here. |
| Category | Electrical System |
| Date | Feb 04, 2022 |
| State | OH |
| Description | Car is affected by a known issue with subaru outbacks. Almost 100% of the time, when opening the car window(s), they can not be rolled back up. There is a reset function that fails in most instances. This forces the driver to be on the road in driving rain and snow with the driver's window down, creating an extremely dangerous condition. |
| Category | Electrical System |
| Date | Feb 04, 2022 |
| State | OH |
| Description | The bluetooth hand-free function stopped working. Callers can be heard by the driver, however, the callers can not hear the driver speaking. It failed on both the subaru calling system and apple carplay. It was taken in to the dealer with no resolution. This failure creates a dangerous situation when trying to place or receive calls and violates the legal requirement for hands-free calling. |
| Category | Power Train |
| Date | Feb 04, 2022 |
| State | OH |
| Description | Since purchase, the transmission occasionally slipped and "clunked". Over the past few months, it has become worse, and now, with increasing frequency, grinds vibrates and shakes. It was taken into the dealership and nothing was done to fix the problem. We feel it represents a clear and present danger that could result in a severe accident. |
| Category | Electrical System |
| Date | Feb 03, 2022 |
| State | TX |
| Description | Issue started when one day my battery was dead. I thought I left the door or light one but that was not it. Dealer visit after dealer visit it's the same thing. Keep getting the battery replaced with the same oem. Works for a while and then it's dead. Luckily I have not been stranded but I have been trying not to drive my outback to avoid it. All the complaints about this battery is a shame since it's an excellent vehicle. We need a higher quality replacement instead of spending money for another brand battery when the vehicle is under warranty. |
| Category | Electrical System |
| Date | Jan 31, 2022 |
| State | WA |
| Description | Battery failure. Auto-start would shut engine off at light and no restart car. Took 3 trips to subaru to fails their test. Once replaced car is fine now. |
| Category | Electrical System |
| Date | Jan 31, 2022 |
| State | PA |
| Description | I have a 2020 subaru outback that I purchased brand new one and a half years ago. It has 31,472 miles on it on december 28, 2021 and then again on january 31, 2021 my car would not start on the battery had to be replaced. |
| Category | Structure:body |
| Date | Jan 31, 2022 |
| State | WA |
| Description | When opening the sun roof cover I heard a "ping" noise like a mouth harp or piece of metal being flicked. Took it into dealer and they found the roof reinforcements (most likely part number: 53700an03a9p) had come loose and detached from roof structure. They are waiting on suburu to agree to re-attached it (been two weeks) |
| Category | Electrical System, Exterior Lighting, Unknown Or Other |
| Date | Jan 30, 2022 |
| State | MA |
| Description | My subaru has 12,ooo miles on it and in the past week has died on me. When you try to start the car and depress the brake, the brake locks and you cannot push it anymore, in addition, the battery does not turn over. On the first occasion, we tried to jump start the car but the battery read as normal activity and the car would not start after that. The car just started up for no apparent reason the following day. Thankfully we were at home when this happened and we have a 2nd car. The second time, same thing with the brake when we tried to start car and no turnover with the battery but and the car still will not start on the following day but this time it looks like the battery has died. Taking it in to subaru dealership where supposedly the have never heard of these problems before! |
| Category | Unknown Or Other |
| Date | Jan 21, 2022 |
| State | ID |
| Description | Windshield: mid december noticed crack along right lateral side of windshield when car parked in garage. No preceding incident noted. Garage temp 40 degrees. Had windshield replaced with original subaru replacement windshield at safelite on 12/31/21. On 1/20/22, while driving 60 mph on highway, 33 degrees, snowing, wipers and defroster on, heard noise like a rock hitting windshield, and noticed a crack from the bottom/ middle of the windshield. There were no cars within 300 feet of my car so I doubt a rock was kicked up to hit my windshield. I believe windshield is defective. Will have it replaced again. Although this repair is covered by my insurance, repeat claims like this will cause insurance rates to go up for all consumers. |
| Category | Visibility/wiper |
| Date | Jan 21, 2022 |
| State | WA |
| Description | The windshield on my 2020 subaru outback spontaneously cracked while I was driving the vehicle on a cold morning (01/20/2021). This crack is the second such spontaneous crack that has occurred with this same vehicle. The first crack occurred in the original windshield in june 2021, after which the original windshield was replaced with an oem windshield. This second cracking event occurred with the oem replacement windshield. About 30 minutes into driving the vehicle at freeway speeds (65 mph), a crack with a total length of about 10 inches (5 inches vertical, 5 inches horizontal) formed spontaneously mid-length on the windshield beginning from the bottom edge of the glass. The formation of the crack occurred quickly and was associated with a loud snapping sound. The path of the crack traveled through the location of a small (2mm x 2mm) chip in the glass located approximately 2 inches from the bottom edge of the glass. This chip in the glass occurred at least 2 months prior to the cracking event and was the result of an impact from a small rock (about 1cm x 1cm). No additional damage or impact force had occurred on the chipped location between the creation of the chip and the cracking event. If the crack had been larger and the associated snapping sound louder, the startling nature of the event and loud volume of the snapping sound would likely put someone driving the vehicle at risk of reacting in a hazardous fashion and result in a crash. Furthermore, since the subaru outback's forward collision warning, automatic emergency braking, adaptive cruise control, lane departure warning, and lane keeping assistance all operate through a camera-based system that requires a clear view through the windshield, the crack posed a risk of impacting these systems. |
| Category | Visibility/wiper |
| Date | Jan 21, 2022 |
| State | WA |
| Description | The windshield on my 2020 subaru outback spontaneously cracked shortly after I started the car on a hot summer day (06/28/2021). Roughly a minute after starting the vehicle and turning on the air conditioning, I drove a distance of about 100 ft and heard a really loud snap, but initially didn't see the cause of the sound. About 2 seconds later, a crack quickly spread horizontally from the driver's side edge at mid height of the windshield until reaching the center of the windshield. After continuing to drive the vehicle, the crack began to spread vertically for about 6 inches, and then spread further horizontally to the right by another 6 inches, forming an s-shape. No damage or chips were known to have been previously inflicted on the windshield and the glass was visibly intact prior the cracking event. Because the crack was positioned almost exactly at eye level, visibility was noticeably distorted. If the crack and associated snapping sound had occurred while the car was being driven in actual traffic on a road or freeway, the startling nature of the event and loud volume of the snapping sound would likely put someone driving the vehicle at risk of reacting in a hazardous fashion and result in a crash. Furthermore, since the subaru outback's forward collision warning, automatic emergency braking, adaptive cruise control, lane departure warning, and lane keeping assistance all operate through a camera-based system that requires a clear view through the windshield, the crack posed a risk of malfunction of these systems. The windshield was inspected by a professional automotive glass installation shop and was determined to have been damaged beyond repair, requiring total replacement. |
| Category | Electrical System |
| Date | Jan 20, 2022 |
| State | AL |
| Description | Battery draining and constant jump starting. If the car is not driven for a few days the battery is drained out. This has happened on more then one occasion. The vehicle has only 11,339 miles on it. Take it to the dealer and they claim dome lights were left on. Well a fully charged battery leaving a led dome light on won't drain the battery beyond starting. Of course they do a battery test and nothing is wrong. Well, after you drive it of course it will test good. This issue needs to be looked at or at least addressed in some form |
| Category | Wheels |
| Date | Jan 18, 2022 |
| State | PA |
| Description | We bought a 2020 outback used with 12k miles from local honda dealership july 2021. At 18k miles we took it in for service and were told there was gross misalignment and all the tires were worn down and needed to be replaced. The subaru dealership made it sound as though this is a recurring issue with the 2020 outbacks - the alignment is going off early and the tires are wearing down very fast. This is the car our nanny uses to transport our kids - we are concerned that there could be other families out there that don't realize how quickly their alignment and tires are going downhill and could result in safety issues. |
| Category | Electrical System |
| Date | Jan 16, 2022 |
| State | CA |
| Description | The battery on the vehicle began dying repeatedly. At first, the service provider said there was nothing wrong, however the vehicle died again the next day after inspection. Subaru replaced the battery after I brought it in a second time and the vehicle died again the next day. I brought it in a third time, and it turned out that there was a problem in the electrical system that was draining the battery. Subaru has since fixed the issue but I had heard that lots of other subaru outbacks were having the same problem so I wanted to report this. |
| Category | Electrical System |
| Date | Jan 11, 2022 |
| State | ME |
| Description | The car fails to start in cold conditions (~20 degrees f). This behavior started less than 18 months after taking possession of the vehicle and ~6000 miles. |
| Category | Visibility/wiper |
| Date | Jan 05, 2022 |
| State | NM |
| Description | Purchased my outback in january of 2020, sometime in that same month I noticed a small crack in the windshield, down at the bottom on the passenger side. No idea how it cracked. By the next day the crack had grown to over 8 inches. I called subaru dealership and they stated that wasnt covered under warrantee and that they didnt deal with insurance companies directly so I would have to get it fixed by them, pay up front and get my insurance company to reimburse me directly. Called my insurance company and they said to just go to safelight. I explained it was a brand new car and I wanted original factory glass and they said ok. Work was done, safety eyesight recalibrated and car was brand new again. Fast forward to today (jan 5 2022), about exactly 2 years from the first time. Driving down the road, heard a pop, didnt see a rock or debris hit me, look at the windshield and see a small crack in the uper driverside windshield. Knowing how fast the last crack grew I immediately headed to safelight. By the time I arrived there, the small crack (about 1/4 inch) had grown to over 12". |
| Category | Visibility:windshield |
| Date | Jan 04, 2022 |
| State | NC |
| Description | The contact owns a 2020 subaru outback. The contact stated that after parking the vehicle, the next morning it was discovered that the front windshield had cracked on the passenger's side. The contact indicated that no object had struck the vehicle to cause the failure to occur. The manufacturer was notified of the failure. The local dealer was not yet notified of the failure. The failure mileage was 15,000. It was determined by the dealer that something very small caused an extremely tiny impact not an internal issue. |
| Category | Unknown Or Other |
| Date | Jan 03, 2022 |
| State | GA |
| Description | Battery issue: 2020 subaru outback when I purchased the vehicle in april 2020 I drove it for 3 months then the battery died. The dealer told me it was a faulty battery and then replaced it. (battery #2) for the last year and a half I've been experiencing problems starting/navigation & display screen not working correctly. Three days ago guess what happened? My battery died again.... Called the dealer and they told me to bring it right down and they'll look at it. They charged the battery and said you're good to go! I told them that is not the answer because as soon as I leave the battery is going to die again! They looked at me and said ok we'll put it on the big diagnostic machine and sure enough it came back with a need a new battery report! So they replaced it! (battery #3). On the way home from the dealership I turned to my wife and said this car is not safe. It's like driving a moving time bomb. You'll never know when it's going to die again. That's when I decided to look it up and there it was "subaru battery law suit". Could you please help me? [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Visibility/wiper |
| Date | Jan 03, 2022 |
| State | NY |
| Description | The windshield cracked with no apparent impact from an object. While driving, a loud pop sound was heard and a 10" long curving crack appeared on the left side of the windshield. |
| Category | Electrical System:wiring:connectors/plugs:accesory Power Outlet/jack/port/usb/sae/cigarette Lighter, Exterior Lighting:brake Lights |
| Date | Dec 30, 2021 |
| State | VA |
| Description | The tomtom navigation system quits unexpectedly while driving and if the adaptive cruise control is on it will stop working and the car will begin to slow down. The computer screen will go black and then a message will come on saying the navigation system is starting. The system will then reboot. This has been reported to subaru and subaru tried to replicate the problem at the dealership, but they were unsuccessful. Subaru corporate has acknowledged the problem, but offers no solution. Safety was impacted because you suddenly start to slow down and any car following you may not know you are slowing down because the brake lights do not come on. |
| Category | Exterior Lighting, Visibility/wiper |
| Date | Dec 29, 2021 |
| State | CA |
| Description | 1.) headlights. They are extremely bright to oncoming traffic and oncoming traffic is always flashing or beaming you with their high beams as they think your brights are on when they are not. This is dangerous. Also led lights do not put off enough heat and the headlamp body itself freezes over in cold rain or snowy conditions severely reducing your ability to see during low light situations. Wipers. The windshield wipers do not last. They should be silicone and they are rubber which is terrible for longevity. |
| Category | Structure, Visibility |
| Date | Dec 29, 2021 |
| State | CA |
| Description | The contact owns a 2020 subaru outback. The contact stated on multiple occasions both the front passenger's and driver's side window had become stuck and would not close or open. The vehicle was taken to a dealer who diagnosed that the window regulators and window tracks were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 28,000. |
| Category | Engine, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Dec 26, 2021 |
| State | TN |
| Description | The eyesight system will randomly not load at times and need to be reset for rear automatic braking and other eyesight safety features to become available. This usually only occurs within 30 seconds of engine startup but always occurs when plugging in a phone with android auto (a phone with apple car play has never been used for verification). Warning message is displayed on driver's side message center stating eyesight, rab, and other safety features are not available. Reproduction of problem is difficult as it seems random. |
| Category | Electrical System |
| Date | Dec 25, 2021 |
| State | FL |
| Description | Battery inexplicably drains overnight. 1st occurrence was on 21 december 2021 and second occurrence on 25 december 2021. Car is stored in garage, located in ponte vedra, fl and is used daily. Mileage is 31,000 miles. |
| Category | Visibility/wiper |
| Date | Dec 25, 2021 |
| State | CA |
| Description | Windshield developed spontaneous crack on bottom edge of driver side extending 12-18†in line of sight of driver. There was no impact or stone hitting the windshield. Drove car for 30 minutes and parked car to go shopping. 5 minutes later the crack developed while still parked. Vehicle to be inspected by local dealer on december 29, 2021. |
| Category | Electrical System |
| Date | Dec 21, 2021 |
| State | NY |
| Description | The left and the right front windows won't roll up when you push the button to roll up the driver side, it goes up and goes down and doesn't shut at all you have to turn off the car to stop it, super dangerous, and the right passenger window doesn't go down or up at all with the driver control on the door. You know what else is incredably dangerous? The led lights that are actually retina blinding! They blind me and I'm in my own car, the other subaru lights are blindingly high and should be a safety recall! |
| Category | Electrical System, Unknown Or Other |
| Date | Dec 18, 2021 |
| State | VA |
| Description | Battery drains when car sits idle for more than a week. No lights were accidentally left on. Had to jump start the car four times in less than a week. Subaru dealership attempted to tell me the battery was fine but the service advisor noted it was starting up sluggishly. Service did a full charge. Subaru's own website recommends driving the car at least a couple times a month, which is what I've done, but the battery still drains within two weeks. The subaru dealership further told me that the battery has a memory and "learned" my driving habits (I purchased the car prior to the pandemic) and that is why the battery is not keeping a charge since I'm not driving it as often as they think I should. They also told me that I should disconnect the battery if I have to leave the car at an airport, for example if I go on vacation. That is absurd. The service advisor further told me that the warranty would likely not cover the battery replacement because they believe I'm not driving the car enough. I am concerned that the battery not holding a strong and sufficient charge will cause the car to not be able to restart at a traffic stop if I have not remembered to disengage the fuel-saving feature. While I carry a jump starting kit, I would need to get out in the road and try to hurriedly jump the car. There are several reports online with a parasitic drain where the computer does not go into a sleep mode when the car is off. |
| Category | Engine |
| Date | Dec 18, 2021 |
| State | GA |
| Description | My car stalled at a stop light when I attempted to go when the light turned green. The car was in auto shut off mode so the engine was not running at the time. When I took my foot off the brake to go, the car didn't restart and started shaking and all the lights on the dash came on. There was also a piercing warning sound and the infotainment screen showed that the “eyesight “ and all other driver assistance program were off but my audiobook continued to play. I tried restarting the car but it would not restart. I put the car in park and tried to get it to turn off but it wouldn't. Since I was at a light and cars were behind me, I put on my hazards and waited a few minutes and got the car to restart and to get that noise to stop, sounded like a siren. My fuel warning had just come on but it indicated that I had 50 miles so not sure if it has anything to do with it? |
| Category | Electrical System |
| Date | Dec 15, 2021 |
| State | OR |
| Description | The car battery is draining faster than it should. The battery had to be jumped this morning to get me to work. I work 10 miles away from my house and I drive the car around 200 miles a week. I do not use the start stop feature so the battery only starts the car at the beginning of a trip. |
| Category | Electrical System |
| Date | Dec 14, 2021 |
| State | IA |
| Description | My suburu outback's battery has gone dead 4 times in a year and a half, the first time at 6 months. I took it to the dealer at a year and a half and they said it didn't show a drain on the battery, the battery was good, and was told I should be sure to start it daily to keep the charge up. After driving 180 miles, the car battery was dead 2 days later. I have never had a car that needed to be turned on daiuly just to keep running. At close to ,000 purchase price, I would expect dependability. The car is not dependable and is defective. |
| Category | Equipment:electrical:infotainment |
| Date | Dec 13, 2021 |
| State | DE |
| Description | The touch screen control panel randomly crashes and reboots, disables safety features while being rebooted. Happening every other day. |
| Category | Visibility:windshield |
| Date | Dec 10, 2021 |
| State | FL |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving at an undisclosed speed, he noticed a crack in the windshield coming from the lower driver's side up to the center of the windshield. The contact stated that he was unaware of what caused the crack in the windshield. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000. |
| Category | Electrical System |
| Date | Dec 09, 2021 |
| State | NJ |
| Description | Parked car, engine fan stated (very fast) and did not stop running until battery died. Could not start the car. One other outback 2020 owner told me she had the same problem. Jumped battery. Subraru could not find any reason for the fan to go on and drain the battery. Car had under 9,000 miles, under 15 months old. |
| Category | Unknown Or Other |
| Date | Dec 08, 2021 |
| State | IL |
| Description | Windshield cracked. No reason for the issue |
| Category | Electrical System |
| Date | Dec 07, 2021 |
| State | NC |
| Description | My wife purchased this car last dec. It was a demo with only 2811 miles (but the odometer showed 3411 when delivered). As we have 2 other autos, the subaru is used sparingly and mostly on longer trips. The car now has 7100 miles. Since we owned it we noticed that it was often difficult to start and my wife claims that when cornering, it hesitates like it is going to stall. This week she was visiting a client and the car was totally dead... No electrical activity at all. No door locks, no lights, no seat adjustment, no driver identification.... I thought it was a dead fob so when I went to pick her up I brought the spare fob. It did not work either. We live in a rural community and if the car is not able to be operated, there is very little in the way of support at night. The car is now at the dealer. But I did some research and realized that this is a frequent occurrence and there are 2 law suits in progress. The remedy that subaru is telling its dealers is to replace the battery... But it is likely that the battery is the cause of the electrical faults. And there are no recalls even though my wife claims a problem when cornering. Please add my wife's name to your investigation. The car is registered in my wife's name, caroline schorr. 205 foxgrape hollow road, beech mountain, nc 28604. Thank you... |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Dec 06, 2021 |
| State | MD |
| Description | Windshield cracks for no reason |
| Category | Visibility |
| Date | Dec 06, 2021 |
| State | MO |
| Description | The contact owns a 2020 subaru outback. The contact stated that after coming outside to start the vehicle it was discovered that the front glass windshield had cracked. The crack was located on the passenger side of the front windshield and extended between 18 to 30 inches long. The cause of crack was not determined. The contact indicated that no object had made contact with the windshield to cause the failure. The contact also indicated that the windshield had previously been replaced for the same failure in february. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 42,000. |
| Category | Visibility:windshield |
| Date | Dec 06, 2021 |
| State | VA |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving approximately 65 mph, the front windshield cracked without impact. The crack was approximately one foot long on the passenger's side of the windshield. The vehicle was taken to the local dealer but was not diagnosed or repaired. The windshield was previously repaired twice at the same dealer. The manufacturer was not contacted. The failure mileage was approximately 42,000. |
| Category | Unknown Or Other |
| Date | Dec 04, 2021 |
| State | MN |
| Description | Windshield has cracked in same area as those subaru windscreens in the class action suit just settled. |
| Category | Electrical System, Electrical System:12v/24v/48v Battery, Unknown Or Other |
| Date | Dec 01, 2021 |
| State | WI |
| Description | Returned to vehicle and battery was dead. While at work, received notification through subaru app that alarm was triggered. Same thing happened last week. Tailgate was making clicking sound like it was trying to open. Once battery was jumped, the tailgate continued clicking. Researched online and found that this is a known issue for subaru outback and ascent vehicles of certain years. |
| Category | Visibility/wiper |
| Date | Nov 30, 2021 |
| State | OR |
| Description | Windshield seems to have cracked for no good reason |
| Category | Visibility/wiper |
| Date | Nov 23, 2021 |
| State | PA |
| Description | Vehicle was started remotely (which turned on windshield deicer) and when I entered the vehicle as I prepared to drive there was a popping sound. I noticed that the windshield had cracked in the center bottom of the windshield where the deicer is locate. The crack ran about 4 inches long. Notified subaru and was told to have dealer inspect vehicle. Waiting for reply from subaru |
| Category | Visibility:windshield |
| Date | Nov 23, 2021 |
| State | CA |
| Description | The contact owns a 2020 subaru outback. The contact stated that while driving at 60 mph, a pebble hit the middle of her driver's side windshield creating a crack which overtime spread horizontally across the windshield. Due to the failure, the crack would obstruct the contact's vision while driving. She then took the vehicle to a dealer where she had the windshield replaced out of pocket. A few months after the replacement, the contact experienced two separate windshield cracks within a week. Both cracks had spread horizontally across the windshield and were within inches of meeting in the middle. The contact stated that both cracks had formed after minor road debris had hit the windshield. The contact also stated that the most recent crack obstructed her vision while driving. Neither the dealer nor the manufacturer was notified of the issue. The windshield was not replaced. The failure mileage was 18,442. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Nov 22, 2021 |
| State | NC |
| Description | The sixth time the car has failed to start due to dead battery. 3 of the 6 were times when the car was driven less than 5 miles and only turned off for a short duration. |
| Category | Electrical System |
| Date | Nov 21, 2021 |
| State | CA |
| Description | Battery/car died on new 2020 outback. Less than 35,000. Dealership cannot diagnose the problem. It has happened 4 times. 3 before. 1 after the dealership tried to diagnose. |
| Category | Power Train |
| Date | Nov 19, 2021 |
| State | CA |
| Description | The contact owns a 2020 subaru outback. The contact stated that while the driver was driving at approximately 35 mph, the vehicle was maneuvering to the right lane however, the vehicle flipped over landing on the roof. The air bags did deploy. The contact mentioned that the wheel mechanism and driveshaft fell out onto the right side of the vehicle. A police report was not filed. The contact stated that the driver did not sustain any injuries that needed medical attention. The vehicle was towed to a tow lot. The vehicle was damaged. The dealer was notified of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 31,000. |
| Category | Electrical System |
| Date | Nov 17, 2021 |
| State | MN |
| Description | In approx 2 years, the battery in my brand new 2020 subaru outback has died approx 8-10 times. The dealership claims it's covid related (not driving enough); or the car has so many electrical systems that the battery is being drained as it sits in garage-the fix is me driving it more according to them. |
| Category | Electrical System, Engine |
| Date | Nov 17, 2021 |
| State | MA |
| Description | 11/10/21 first incident: vehicle stalled in middle of dangerous busy road intersection: would not start. After about 15-20 min, it restarted. Drove to dealer who reported: "battery low, taking too many short trips running down the battery. Many codes found. All referring to low battery". 11/16/21 second incident in remote beach parking lot. After a 30-45 min walk, vehicle would not start. Solenoids clicked, engine turned over a few times, but would not start. 15-20 min later, was able to start. Drove to dealer and left vehicle. Tech wondered if problem was maybe not the battery, possible loose wire, but none found immediately. Left car with them. 11/17/21: dealer called: "bad fuel pump overheating and stopping. Once cooled down would run again." ordered a new part will be here in 2 days. I am not sure of their explanation since the car had a long time in the cold for fuel pump to cool down. If they are right, then the fuel pump must be defective from manufacturer. |
| Category | Visibility/wiper |
| Date | Nov 16, 2021 |
| State | NY |
| Description | The front windshield cracked spontaneously overnight while parked in my garage. There had been no previous chips or cracks. The crack started on both sides near the wiper area and radiated upward toward the eyesight camera. |
| Category | Electrical System |
| Date | Nov 06, 2021 |
| State | TX |
| Description | I have had 2 batteries replaced under warranty. Without warning, vehicle will not restart leaving myself or my wife stranded. |
| Category | Visibility:windshield |
| Date | Nov 05, 2021 |
| State | VT |
| Description | The contact owns a 2020 subaru outback. The contact stated that while the vehicle was parked and unattended, the front windshield cracked. The vehicle was taken to the local dealer and the contact was informed that the windshield had been impacted by an object. The vehicle was not repaired. The vehicle was taken to an independent mechanic where the windshield was replaced. The failure recurred twice. The manufacturer was not notified of the failure. The approximate failure mileage was 48,000. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Nov 04, 2021 |
| State | MI |
| Description | Purchased the vehicle new and from the beginning the passenger side blind spot detection has been inconsistent in alerting for vehicles in or approaching the blind spot. Had it checked when new and on 11/2/21 and the dealer reported it was operating according to specifications and no fault codes were shown. The dealer did not test drive the car. In a recent test of about 100 miles, about 20% of the time the bsd failed to either detect, or detected too late, a vehicle that was being passed or one approaching from behind on the passenger side. Remarkably it seems to fail more often when passing a semi. It caused a near miss at night when it was difficult to see through the deeply tinted windows and when the bsd failed to recognize a vehicle squarely in the blind spot as I tried to merge into the right lane. An internet search found at least one post which matches the experiences I have had. The driver's side bsd works fine. |
| Category | Visibility:windshield |
| Date | Nov 01, 2021 |
| State | WA |
| Description | The contact owns a 2020 subaru outback. The contact stated that while driving at 60 mph, a pebble hit the bottom passenger's side of the windshield and formed a horizontal crack. Within minutes, the crack expanded to almost 3 feet. The contact was referred to the dealer by his insurance provider. Upon taking the vehicle to the dealer, the contact had the windshield replaced out of pocket. A few weeks later while driving at 45 mph, the windshield was impacted by an object and cracked. The contact stated that the failure obstructed his vision while driving. The contact parked the vehicle after the failure and had not driven the vehicle since. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 6,000. The vin was not available. |
| Category | Visibility:windshield |
| Date | Oct 28, 2021 |
| State | LA |
| Description | The contact owns a 2020 subaru outback. The contact stated that while driving at an undisclosed speed, the front windshield cracked without impact. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact mentioned that the windshield was previously cracked and was replaced. The manufacture was not notified of the failure. The approximate failure mileage was 44,000. |
| Category | Visibility:windshield |
| Date | Oct 27, 2021 |
| State | TN |
| Description | The contact owns a 2020 subaru outback. The contact stated that there was a crack in the windshield. There was no impact to the windshield that could have caused the crack. The contact stated that this was the third time that the windshield cracked and needed to be replaced. The first failure occurred in a parking garage when the contact heard a loud pop and noticed there was a crack while leaving the parking garage. The second failure occurred when a rock came off another vehicle and struck the windshield. The dealer replaced the windshield twice. The dealer was not made aware of the third failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 14,501. |
| Category | Electrical System |
| Date | Oct 26, 2021 |
| State | NM |
| Description | Twice I the car is approaching one year old, and twice in the last 2 months the car would not start when I got in the car after it had been sitting in my garage for a number of days. I did not leave the light on or the door open. I had to call subaru roadside assistance to jump start the car because the battery had died. There were no warning signs that the battery had drained. I am a 70 year old woman and it is extremely dangerous for me to be out somewhere, particularly at night, waiting for someone to arrive to give me a jump start. The dealer says the battery is o. K. After getting an appointment with them and having driven it for awhile, but obviously the battery is being drained when it is not driven for awhile. |
| Category | Visibility/wiper |
| Date | Oct 22, 2021 |
| State | WI |
| Description | Was driving sb on route 41 south of oskosh, wi at a certain point I noticed a crack forming on the windshield spreading from the lower right side over to the lower left side and continue upward. No rock hit or impact was heard. |
| Category | Wheels |
| Date | Oct 22, 2021 |
| State | IN |
| Description | Tpms showed one tire with low pressure alert, checked and corrected all 4 tires. Drove vehicle for over 30 miles and all 4 tires showed same pressure but one tire continued to show a false alert. This is the 2nd time this has happened, the tpms shows false alarms and cannot be relied upon as a safety feature. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Steering, Vehicle Speed Control |
| Date | Oct 21, 2021 |
| State | WA |
| Description | My 2020 outback touring has had several issues including the infotainment system rebooting and turning off all safety features: abs, forward collision warning, eyesight, adaptive cruise control randomly turning off (not just adjusting speed), I lose control of all electronics including the digital speedometer. A new infotainment system had been installed and the problems still exist. The date below was the most serious as I was on the highway traveling at high speeds when the system decided to fail and the screens went black. Subaru of america has been informed of these issues but there is no resolution. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Oct 20, 2021 |
| State | FL |
| Description | The automatic emergency braking system engaged while driving at 20 mph in my community's private roads. After it came to a screeching halt, I had to put the car in park and then in drive so I could proceed the half mile to my house. If this had happened while driving @ 70 mph on I 95, I am confident there would have been an accident. I am now afraid to drive my car. I wonder if and when it is going to happen again unexpectedly. Very dangerous situation. |
| Category | Power Train |
| Date | Oct 19, 2021 |
| State | FL |
| Description | 3 months ago the 2020 subaru outback required a rebuild of the transmission at about 50k miles. I was told it was due to uneven wear on the tires. They would not fix it until I replaced all 4 tires costing 0 which I did. They fixed the transmission and now it is not working again, the same problem slipping of the transmission. |
| Category | Visibility/wiper |
| Date | Oct 19, 2021 |
| State | FL |
| Description | Second spontaneous windshield crack |
| Category | Visibility/wiper |
| Date | Oct 15, 2021 |
| State | CO |
| Description | Random crack started on windshield from bottom middle lower area and quickly spread to drivers side. No rock chip or cause |
| Category | Engine |
| Date | Oct 13, 2021 |
| State | TX |
| Description | The contact owns a 2020 subaru outback. The contact stated that while enter a freeway the speed suddenly reduced to approximately 15 mph. The vehicle failed to exceed 15 mph. Additionally, the vehicle lurched forward and would not immediately stop while depressing the brake pedal. During the failure several warning lights had illuminated including the check engine, brakes, and stability control. The vehicle was towed to the local dealer who reprogrammed the computer however, the failure continued. The manufacturer was notified of the failure. The failure mileage was 23,000. |
| Category | Electrical System |
| Date | Oct 11, 2021 |
| State | CA |
| Description | This is a new car and recently seemed to be having some mid software issues. However, when I went to start it this morning, it is completely dead with no battery power. It has been driven less than 12k miles and should not encounter this issues. I am aware there is a class action lawsuit related to faulty electrical systems in a range of years of this subaru and I want to note this issue |
| Category | Electrical System |
| Date | Oct 11, 2021 |
| State | AR |
| Description | Issue started at 8,000 miles. Dealership blames my driving habits (about 15 miles a day for the most part, with more on the weekends) and states there are no issues with the battery. Walmart. Autozone, etc. Tests indicate faulty battery. I've been stranded countelss times until I purchased a portable starter. Before a software update that allowed me to disable the auto start/off function, I got stranded a few times in the middle of the road, having to get out in moving traffic to jump the car. |
| Category | Electrical System |
| Date | Oct 07, 2021 |
| State | WA |
| Description | The battery on my outback keeps draining. I've had the car for about 2 years and we are on out third battery. |
| Category | Unknown Or Other |
| Date | Oct 07, 2021 |
| State | LA |
| Description | Noted to have large vertical crack in front passenger window while driving. Appears area of impact approximately size of #2 mechanical pencil lead point. No sound from impact noticeable. Resulting damage: large vertical crack extending the entire span of passenger window. Vehicle less than 1 year old at time. This vehicle has had 2 other grossly exaggerated glass incidents of this type (to the windshield). In all 3 incidents, damage far exceeds what would be expected given size of initial impact area. |
| Category | Unknown Or Other |
| Date | Oct 07, 2021 |
| State | LA |
| Description | While driving down interstate, windshield must have made contact with rock or other foreign object at mid/low left side of glass. I say must have because object too small to create any noticeable sound at impact. Within minutes, large linear crack appeared extending slightly farther than midline. This is the 2nd incident of this type creating damage to the windshield of this vehicle. Another previous incident occurred with front passenger window. In all 3 incidents, damage far exceeds what would be expected given size of initial impact area. |
| Category | Electrical System |
| Date | Oct 04, 2021 |
| State | NY |
| Description | Shortly after purchasing the car in 2019 the battery died and the car was unable to be jumpstarted. It was towed to the dealership and the battery was replaced. It happened again in 2021 and the battery was replaced again. Then, when driving the car in october 2021 the car completely died at a stop light and was unable to turn on, turn on hazard lights or even put in park for 5 minutes, where it then started again. The car is very dangerous. |
| Category | Visibility/wiper |
| Date | Sep 29, 2021 |
| State | IL |
| Description | Windshield developed enlarging cracks; was worried the windshield would implode; independent service center examined and replaced; drove down ~1/4 mile winding dirt road to church meeting site in wooded area; after arrival I lowered driver front side window slightly to allow fresh air in car on warm day; did not notice any crack/breakage in windshield; upon starting the car when ready to return (~5 hours later) immediately noticed 2 cracks in windshield on driver side both about 6-8 inches above bottom; another smaller crack on far left side looked like impact; got out and could find nothing on car or ground around that would account for the breakage; both non-impact cracks grew an inch or two wider as I drove home |
| Category | Electrical System |
| Date | Sep 27, 2021 |
| State | NY |
| Description | About 10 months ago, right after purchasing the vehicle, after only 12hrs of using it, the battery went completely dead and I had to call road side assistance and I was late for work. I thought it was just a glitch. Two months ago the same thing happened, missing another time at work. Last week after being away for month for work, upon return, the battery was yet dead again. We jumped started it and let it charge completely. Two days later, my wife was stranded in the middle of the night because the battery was dead again. |
| Category | Unknown Or Other |
| Date | Sep 27, 2021 |
| State | TX |
| Description | The front windshield cracked for no reason, no visible dmg from small object but a large crack originating from the side of the front wind shield appeared. |
| Category | Visibility/wiper |
| Date | Sep 27, 2021 |
| State | WV |
| Description | Drove vehicle over a small bump in the road while driving less than 5 mph and a crack appeared on right center edge of windshield of approximately 3 inches ... Within 15 minutes the crack extended to across almost half the windshield. Vehicle has 11500 miles. When we notified subaru, they stated it would not be covered under warranty. |
| Category | Electrical System |
| Date | Sep 26, 2021 |
| State | CT |
| Description | I purchased the car new in the fall of 2020. In may, the vehicle did not start and the battery had to be jumped in order to get it running. I purchased a portable battery charger to keep in the car so that I would not be stranded again. Over the summer there were numerous times where the car would not start and I had to jump it………I became an expert. Recently, it got to the point where I was jump starting it on a daily basis! The subaru dealership in a norwalk, ct. Replaced the battery under warranty last week. The car has about 5k miles on it. It is my understanding that multiple subaru outback owners have had similar battery issues that have required early replacement. Thank you! |
| Category | Visibility/wiper |
| Date | Sep 25, 2021 |
| State | KS |
| Description | We purchased a 2020 subaru outback on august 20, 2021. On september 20, 2021, the car was driven to work, there was no crack in the windshield, the car sat in a parking lot for approximately 8 hours; upon getting in the car after work a crack was noted on the lower portion of the windshield and was going across the middle of the windshield (approximately 3 inches up from the bottom and approximately 14 inches horizontal). There was no apparent reason for this crack. |
| Category | Electrical System, Steering, Unknown Or Other |
| Date | Sep 21, 2021 |
| State | TX |
| Description | Lane departure feature malfunction at higher speeds: will reactivate a few seconds after physically deactivating the control; spontaneously activates and inactivates or activates on one side only - pulls aggressively to one side or the other, even though vehicle is centered in highway. Will not stay inactivated but fluctuates on/off. It is dangerous and causes fatigue in wrestling with the steering. |
| Category | Visibility/wiper |
| Date | Sep 21, 2021 |
| State | TX |
| Description | Windshield cracked for no apparent reason. Crack initiated at the top of the windshield and formed a curve to turn horizontal. Total length of crack approx. 18 inches. |
| Category | Visibility/wiper |
| Date | Sep 21, 2021 |
| State | TX |
| Description | Got into the car on thursday, september 16th and there was a spiderwebbing crack in the lower center of the windshield. The car was parked the previous night with no crack and no incident of anything striking the windshield the previous day |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Warning, Visibility/wiper |
| Date | Sep 20, 2021 |
| State | WA |
| Description | I heard a pebble tap the windshield and I immediately saw a crack from the passenger side to the middle of the windshield. I just had the windshield replaced on 6 aug 2021. It costs 0 just to calibrate the cameras. Then the cost of replacing the windshield. This isn't right. I've had plenty of vehicles and this is the worst windshield I have seen. The windshield didn't last 1600 miles. And this is the first time I have been back on the interstate since getting the windshield replaced in august. I am not happy and I think this is a safety hazard. |
| Category | Visibility/wiper |
| Date | Sep 19, 2021 |
| State | WY |
| Description | Windshield crack |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Sep 14, 2021 |
| State | CA |
| Description | Crack windshield the windshield just crack during driving on the freeway. |
| Category | Visibility:windshield |
| Date | Sep 13, 2021 |
| State | OH |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving 65 mph, the contact heard an abnormal sound on the front windshield. The contact continued to drive but within an hour a crack had formed in the middle of the windshield. The contact took the vehicle to a local dealer where a glass company replaced the windshield. The contact stated several months later a small stone struck the base of the front shield and a huge crack developed from the bass to the center of the windshield. The contact took the vehicle back to the same dealer where the windshield was previously replaced, and the windshield was replaced a second time. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000. |
| Category | Electrical System |
| Date | Sep 10, 2021 |
| State | NY |
| Description | Battery was completed dead after sitting for 2 weeks in my garage. The subaru 24 hour road side assistance came and jumped the car, and told me to drive it for 15 minutes. Once I turned off the car, did my errands, and returned, the car would not start again. Had to have it towed to my dealership and subaru replaced the entire battery. This car is only 15 months old with 3200 miles on it. I was told that I wasn't "driving it enough" -- but with the pandemic, where would I be driving? Should a car that is so new experience these kinds of problems already? |
| Category | Visibility/wiper |
| Date | Sep 10, 2021 |
| State | CO |
| Description | The car has had 3 windshields already replaced and the current windshield is broken and will need to be replaced. The car only had 9,800 miles on it. Afraid the visibility is greatly impacted. Several dealers have indicated that there are problems with the strength of the windshield on this auto/model. And the manufacturer has also implied that there may be issues. I am getting the dealership to inspect the windshield tomorrow (9/11/2021). I have not received any prior notification of windshield issues prior to current breakage. I first discovered the defective nature of the windshield on 9/9/2021. I have contacted independent repair shops to verify that this is not a sole incident and has occurred many times same makes and model. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Blind Spot Detection, Unknown Or Other |
| Date | Sep 09, 2021 |
| State | WI |
| Description | Windshield cracked causing a problem with "front eyesight collision" right side does not see large vehicles in right lane. Left side works fine. |
| Category | Unknown Or Other |
| Date | Sep 09, 2021 |
| State | AZ |
| Description | On saturday 09/04/2021, when I got into my car to drive I noticed that my windshield had a huge crack in it. I could not see any visible rock cracks and my car was parked overnight. This windshield needs to be replaced soon because the crack is getting bigger every day even though I'm not even driving. I looked up what the problem could be and noticed there was a lawsuit against subaru for their windshields that just cracks with no reason. I was then referred to report my car as well. |
| Category | Electrical System |
| Date | Sep 08, 2021 |
| State | WA |
| Description | Vin [xxx] there is a problem with the electrical system. The auto will not keep the battery charged sufficiently to start the car reliably. The battery has enough power to illuminate the control panel of the vehicle, but it will not start the engine. Overnight, he battery drains to a point that it will not turn the engine over. The dealer had the car for about five hours to diagnose the cause of the discharge. They found no trouble with the electrical system and said the battery and alternator functioned normally. The dealer found no adverse electrical leaks causing the battery to discharge overnight. The dealer suggested that we weren't driving the vehicle enough. They sold and installed a trickle charge device to alleviate the problem. The trickle charger has not helped. Safety concerns: we have to jump start the car every day. We have to remember to disable the auto stop/start option to prevent the car from shutting the engine off during idle while waiting for a stop light to change. On numerous occasions we must exit the vehicle, attach a jump start battery pack to the car's battery and start it as traffic is whizzing by. We have been in remote areas where mobile/cell service is unavailable to call for help and only because we have the jump start battery pack are we able to start the the car. The dealer was unable to reproduce or verify the trouble. They were only able to state there was no problem found. The vehicle has not been inspected by anyone else. No warning of any kind is exhibited leading to the trouble. This problem is a hazard. It puts the occupants in harms way if the car shuts off in traffic. Having to start the car in bad weather is another risk. This problem has been going on since january of 2021. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Visibility/wiper |
| Date | Sep 07, 2021 |
| State | NJ |
| Description | Before driving I noticed a thin crack in the driver side lower part of windshield without hitting anything. - this is presumed to occur spontaneously. Consumer stated it is not a crack but a hard to remove substance and would like to remove the report.*jb |
| Category | Air Bags, Air Bags:sensor:occupant Classification:front Passenger |
| Date | Sep 06, 2021 |
| State | MO |
| Description | The airbag light came on in my 2020 subaru outback in may 2021. I've had the vehicle to reliable subaru service department four times for repair and each time they were unable to repair the airbag system. The front passenger seat reacts like someone is in the seat even when it is empty. The problem is if a child is in the seat, the airbag will deploy most likely in an impact. The car is available for inspection at anytime. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Lane Departure: Warning |
| Date | Sep 06, 2021 |
| State | NC |
| Description | Without warning or repeatable cause the "infotainment" system will reboot causing the bluetooth, lkas, forward watching camera, emergency braking, and rab to also stop working and reboot. This problem has occurred numerous times over the past several months. It happens without any predictability and I have not been able to find a common factor that triggers it. In may it happened once on a 4 hour drive west, but on the return trip it happened 4 times in a 2 hour window. The problem did not occur again until the first week of june and happened multiple times over a 3 day period. The software for the car has been recalled and reinstalled twice and the problem still occurs without warning or explanation. I have reported the issue in mid-august to subaru's customer service and was told "a software update" was 2 weeks away. I do not believe this report from their customer service because no other documentation was provided other than a call back. I followed-up with a call back and an email to subaru asking for more details for which I have not gotten an answer. The incidence of it happening on aug 20, 2021 occurred as I was entering into traffic from baggage road to hwy 220 south in rockingham county, nc. The system rebooted as I was entering traffic and created a distraction at a crucial moment I was crossing 4 lanes to turn left to proceed south on hwy 220. Presently the system's issues seem to be limited to a reboot of bluetooth, radio and all safety related systems. If the system had triggered a shutdown of the car or if the safety systems had caused the car to stop I would have been in the middle of a us highway with traffic approaching from both directions at 60+mph. I am disappointed by subaru for not addressing this issue with a formal company statement and promises of an update have not materialized. |
| Category | Electrical System |
| Date | Sep 03, 2021 |
| State | PA |
| Description | The battery has drained 6 times: there are no lights on or doors open, etc. I have been stranded, alone. The car has under 8000 miles. It doesn't matter what distance I drive. The first time was the day after a 200 mike trip, daytime. Next morning, dead battery. Other times, it was a trip to the store, 15 mike's, when I came out after an hour, battery was dead. There is no pattern, I cannot rely on this car. |
| Category | Visibility/wiper |
| Date | Sep 02, 2021 |
| State | GA |
| Description | Windshield developed crack from lower edge 10 inches long with no indication of any damage. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Sep 01, 2021 |
| State | TX |
| Description | When passing semi's on highway they are not detected by the blind spot detection (the light on the mirror does not turn on). It does not pick up the semi even when I am only halfway passed the semi. The blind spot detection does work when passing cars, motorcycles, and other vehicles on the highway. I reported this issue to the dealer (cleobay subaru, killeen,tx). They tested the vehicle and told me they did not experience any issues. I immediately left the dealership and went out on the highway and still experienced the same issue. I believe this is a significant safety issue. Thank you for you time |
| Category | Electrical System |
| Date | Aug 31, 2021 |
| State | NY |
| Description | Auto is mainly garaged since purchase 1-1/2 years ago. Battery went totally dead and car became inoperable in 2020 after non-use for approx. 4 weeks, requiring lengthy re-charge. Subaru checkup showed no malfunction, according to company. This month (aug, 2021) battery again went totally dead, this time after non-use for approx. Just 2-3 weeks, again requiring lengthy re-charge. This renders auto unusable for any form of travel when car must sit unused, perhaps in a garage or parking area, without possibility to periodically run car to maintain battery charge. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Aug 31, 2021 |
| State | PA |
| Description | Windshield has a crack line from the center bottom edge of the windshield going up towards the center to the right then left as it expands. It was parked and appeared the next morning with no sign of impact. |
| Category | Visibility/wiper |
| Date | Aug 31, 2021 |
| State | FL |
| Description | Rearview mirror broke off of the windshield during normal use. At no time did I pull on the rearview mirror with excessive force. |
| Category | Electrical System:12v/24v/48v Battery |
| Date | Aug 23, 2021 |
| State | ME |
| Description | The contact owns a 2020 subaru outback. The contact stated that the battery failed. The contact stated that after the vehicle was driven for over one hour, the contact parked the vehicle turned the engine off. When the contact attempted to restart the vehicle, the vehicle failed to start-up due to the battery failure. The contact stated that the battery failure was experienced several times. The vehicle was taken to a dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 15,700. |
| Category | Unknown Or Other |
| Date | Aug 23, 2021 |
| State | CA |
| Description | I went to drive on august 20, 2021 and I haven't driven since august 15, 2021. When I went to drive my car on the 20th I noticed a huge crack in my windshield with no place of impact that something hit the windshield. There was no crack on the windshield on the 15th. Every time I drive it, it keeps growing. |
| Category | Visibility:windshield |
| Date | Aug 23, 2021 |
| State | TX |
| Description | The contact owns a 2020 subaru outback. The contact stated that after entering the vehicle, she noticed a crack on the front windshield from the driver's side to the center of the windshield. The contact stated that nothing had struck the windshield to cause the crack to form on the windshield. The vehicle was not diagnosed or repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 42,000. |
| Category | Visibility/wiper |
| Date | Aug 18, 2021 |
| State | WI |
| Description | On 04/09/2020 the windshield spontaneously cracked across the lower right side while sitting in our garage. There was a very small etch that could have been caused by a small rock however we were never aware of a rock hitting the windshield. The first indication was the large crack after sitting in the garage over night. This windshield was replaced with new. On 07/26/2021 the windshield spontaneously cracked again, while driving, starting at the lower center and then immediately spreading across to the left side. There was no indication of a rock hitting the windshield though there is a small etch at the crack start point. I have had several windshields hit by rock which always only left at most a small crack at the hit point and never broke across the whole windshield like these two incidents. Both incidents resulted in distorted vision making driving dangerous. |
| Category | Electrical System, Structure:body |
| Date | Aug 16, 2021 |
| State | WA |
| Description | The outback had a complete loss of power, cause still not identified. In the process of attempting to get to my portable power unit I discovered a significant safety concern that could result in the death of any rear seat passengers. If there is no electrical power there is no means of unlocking the rear passenger doors. The mechanical door handles do not work. I checked the child safety locks and they were not engaged. In the event of an accident/ front end collision that damaged the battery the occupants of the rear seats are trapped. If they needed to vacate the car for any reason they could not. Parents can not get to their children. Please investigate and make subaru modify the back doos so the mechanical handle will operate when there is nor electrical power. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Aug 14, 2021 |
| State | LA |
| Description | A small rock hit my windshield and the windshield instantly cracked. Subaru said the windshield was not covered under standard warranty and recommended a local glass company. The windshield was replaced with another subaru windshield that cracked 3 days later while the car was parked inside my closed garage. The second windshield never got hit by anything - it just cracked for no reason. The glass company said it was a stress fracture. The initial fracture was right across my line of sight, making it difficult to see. The fracture continued to spread and new cracks were developing. I now have a third windshield on a car that is one year old. |
| Category | Visibility/wiper |
| Date | Aug 14, 2021 |
| State | NV |
| Description | Was driving on freeway and heard a pop and windshield developed a hairline crack from bottom and extended up as we continue driving. Not even a chip but immediately a crack. Windshield is too brittle. |
| Category | Fuel/propulsion System |
| Date | Aug 13, 2021 |
| State | OR |
| Description | Car has twice stalled out when driving slowly in hot weather. When trying to restart vehicle the engine turned over just fine, but wouldn't restart until much later after the car had a chance to cool down completely. Possible vapor lock or faulty fuel pump. |
| Category | Unknown Or Other |
| Date | Aug 11, 2021 |
| State | AL |
| Description | My 2020 outback has suddenly stalled three times. Two of the three times was at about 55 mph. The check engine light came on each time and eventually cleared itself, before I could take the car to a subaru service department. I did take the car to a subaru service department and each time they said there was no current problem and didn't make a repair. I called subaru of america several times. |
| Category | Back Over Prevention: Rearview System Braking, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings |
| Date | Aug 10, 2021 |
| State | VA |
| Description | While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/hvac/rear camera/radio/navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late june/early july that soa was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures. |
| Category | Visibility/wiper |
| Date | Aug 07, 2021 |
| State | WI |
| Description | My vehicle is about 15 months old. It has lots of tiny chips in the windshield. No cracks yet, but I've read about many other subaru outback owners with this problem. |
| Category | Electrical System |
| Date | Aug 06, 2021 |
| State | CA |
| Description | The car only has 7500 miles on it, the battery has gone dead 3x, with the third time not possible to jump start. I had to have it towed to subaru dealer, they replaced battery with another subaru battery. From what I have read this one will likely go dead also. There has to be a better solution. |
| Category | Visibility/wiper |
| Date | Aug 05, 2021 |
| State | ID |
| Description | While driving along the freeway, I heard a "pop" and noticed a crack along the windshield. It was along the passenger side, about 10"-12" above the dashboard, and went all the way to the passenger side edge of the windshield. There was a vehicle ahead of me, maybe 1/4 mile ahead. As I kept driving, it grew a little more towards the middle of the windshield. This is the third time this has happened to this vehicle, as the previous owner had to get the windshield replaced twice in the past 6 months. |
| Category | Unknown Or Other |
| Date | Aug 03, 2021 |
| State | VA |
| Description | I was trying to open the trunk with the button in the car, it didn't work, so I pulled the car forward thinking it was the problem, but it wasn't. I got out of the left the door open and attempted to open it, but it would not. With the keys in my hand, I shut the driver's side door, and attempted to push the button on the back, but that still didn't work, even using the key fob. I went back to the driver's side, only to find that the doors somehow became locked with the car on and the keys in my hands. The doors would not unlock even though I touched the driver's front and the passenger's front doors. Using the key fob did not work. Luckily this car has the key in the fob and that's what I had to use to enter the car. Actually, this is two incidents in one, the trunk would not open and the doors locked with the car running and the keys in my hand. The trunk oddly just spontaneously started to work again after the analogue key was used on the door. Of note, the monitor and apple carplay had been on the fritz all morning and continued. I'm not sure if the electronics caused a problem with trunk opening and the car doors locking while the car was running. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Vehicle Speed Control |
| Date | Aug 01, 2021 |
| State | CA |
| Description | The head unit (entertainment center) of my car will re-boot several times while driving. This re-boot process will also disable eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again. |
| Category | Visibility/wiper |
| Date | Jul 30, 2021 |
| State | NJ |
| Description | Windshield cracked after a slight impact to the glass from something off the road. Car was purchased new in april 2020, first windshield was replaced in february 2021 and second windshield was replaced in july 2021. Three windshields in 15 months |
| Category | Visibility/wiper |
| Date | Jul 28, 2021 |
| State | CA |
| Description | Windhshield spontaneously broke in linear pattern, approximately 2ft in length, across passenger side, without spidering/inpact. Car was parked in open sun parking lot for apprimately 5 hours. Taken to safelite autoglass for repair when they stated that they see 2-3 newer subaru's a day for similar issues. |
| Category | Unknown Or Other |
| Date | Jul 27, 2021 |
| State | CA |
| Description | I was hit by a very small pebble in the freeway which left a small crack smaller than the diameter of a nickel. My insurance sent safelite to repair the small crack. The technician started work on the small crack and immediately popped and turned into a 10-12 inch crack which meant the windshield had to be replaced. I did not have to pay the cost of the replacement windshield as safelite said it was still under warranty. |
| Category | Visibility/wiper |
| Date | Jul 26, 2021 |
| State | WA |
| Description | Driving north on the interstate with no other vehicles on the road. Windshield spontaneously cracked from passenger side defrost to middle of windshield. Took the car into the dealer, and they claimed a rock hit it because they could run their fingernail into the crack. I strongly disagree with subaru's maintenance division as I was there when it happened and there is no chip or star shaped damage from an impact of any object. The crack quickly spread across the entire length of the windshield. |
| Category | Visibility:windshield |
| Date | Jul 26, 2021 |
| State | MO |
| Description | The contact owns a 2020 subaru outback. The contact stated that the windshield cracked without impact. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and advised the contact to take the vehicle to an authorized dealer for assistance. The failure mileage was approximately 38,000. Dealer agree to replace the windshield.. |
| Category | Visibility/wiper |
| Date | Jul 24, 2021 |
| State | MS |
| Description | Purchased new and front windshield spontaneously cracked in multiple directions overnight. No impact evidence at the center of the crack. Noticed online that many outback owners are reporting this same problem. Not sure if it's a defective windshield or body flex which caused windshield to flex and crack. I expect the windshield to be replaced by subaru at no charge. |
| Category | Air Bags |
| Date | Jul 23, 2021 |
| State | WA |
| Description | The contact owned a 2020 subaru outback. The contact stated while driving 50 mph, a truck pulled into the roadway and struck the contact's vehicle however none of the airbags deploying. In addition, the lane keep assist system did not chime. No one was injured and a police report was filed. The vehicle was towed to a local mechanic where it was diagnosed as destroyed. The contact stated no warning lights were illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 12,000. |
| Category | Electrical System, Power Train |
| Date | Jul 21, 2021 |
| State | WA |
| Description | I bought my subaru outback in july 2020, it's barely one year but I already had two major problems happened to the vehicle. 1. The transmission was broken, it's confirmed by the dealership and they were able to replace the whole transmission system for me. But this concerns me a lot, from safety perspective, if I wasn't able to identify the issue in early stage it could cause malfunction while I'm driving and I always have my daughters in my car. 2. It's a barely one year car but my battery drained twice. I have to call road side assistant to jump start. I always make sure to shut all my lights and I don't understand why this keep happening. There was one night I have to drive to the grocery store and my battery died within that 20 minutes while I'm in the store. I was waiting for road side assistant for 45 minutes while it's getting dark and my kids are home by themselves. |
| Category | Visibility:windshield |
| Date | Jul 21, 2021 |
| State | WA |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving 45 mph, the front windshield cracked without impact, from the passenger's side going toward the middle and of the windshield. The contact was able to continue driving to his destination. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 17,800. |
| Category | Fuel/propulsion System |
| Date | Jul 18, 2021 |
| State | TX |
| Description | We are getting about 24. 5 mpg highway on a car that was advertised at 33 mpg highway. We traded in a 2015 outback that did consistently get 32 mpg on the type of driving we do. (mostly highway). I have taken the car to the dealer where we purchased the vehicle several times but they say the computer shows no problem. They cannot conceive that the sensors or the computer might be in error. This 30%reduction in gas mileage will cost us about 0/year. We are winter texans and drive to alaska every summer and there is the danger of running out of gas on some of the long stretches on the alaska highway. |
| Category | Electrical System |
| Date | Jul 16, 2021 |
| State | TX |
| Description | My 2020 subaru outback has had to be towed to service a battery that failed to start the car even after is was jumped by aaa and driven for 20 miles. Subaru assured me that the battery was simply not properly charged and the car was returned. Then a couple of months later I left my car unproven in my driveway while I was out of town for 2 weeks and my car would not start. I again had it towed to my subaru dealership where subaru ran the same test and told me that they replaced a bad battery. They also told me that when they jump started the car in their shop they discovered that the interior dome light had been left on while I was out of town. The later is inconsistent with my experience as I loaded my subaru forester sitting right beside my outback in the dark before leaving town. Had the dome light been left on, I would have noticed the light as I packed my car. In addition their test of this battery later showed this battery to need to be replaced. My safety concern is I cannot trust this car to start. Had I driven my 2020 outback to the airport for a 14 day trip rather than my 2020 forester, I would have found myself on the 4th level of the terminal parking lot with a dead battery upon my return. This is the second time that I have had to have this car towed to the subaru dealership to have the battery serviced under warranty. I cannot simply purchase and install a 3rd party battery under warranty. |
| Category | Electrical System: Instrument Cluster/panel, Visibility:windshield |
| Date | Jul 15, 2021 |
| State | NM |
| Description | The contact owns a 2020 subaru outback. The contact stated that while driving 65 mph, the contact heard a minor ding on the windshield. The ding was a small pebble that hit the windshield which caused a crack to form from the driver's side to the passenger's side of the windshield. The crack obstructed his vision while driving. The contact took the vehicle to the dealer and the windshield was replaced out of pocket. Eight months later, the same failure occurred again while driving, at the exact spot on the replacement windshield. The manufacturer was notified of the failure and denied knowing any information about failures with windshields in similar vehicles. The contact also stated that several electrical failures had occurred in the vehicle such as the infotainment screen and eyesight system not operating as designed. The contact made an appointment with the same dealer however, the vehicle was not yet repaired. The failure mileage was approximately 2,000. |
| Category | Electrical System |
| Date | Jul 13, 2021 |
| State | NC |
| Description | With in the first few months of ownership it would not start. I used roadside assistance to get a jump. A couple of moths later same thing. Same driver from road side assistance jump started me and stated, " all I have been doing lately is jumping subarus". It soon died again, the dealership tested battery and found it defective and had to wait for a new "stronger" battery. 4 days later I get it back. It was still under warranty. |
| Category | Visibility:windshield |
| Date | Jul 13, 2021 |
| State | AR |
| Description | The contact owns a 2020 subaru outback. The contact stated that she awoke and noticed that the windshield of the vehicle had cracked overnight, from the exterior edge inward. The contact stated there were no chips around the crack that could have caused the failure. The dealer was made aware of the failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 30,300. |
| Category | Visibility/wiper |
| Date | Jul 11, 2021 |
| State | NE |
| Description | Today, 7/11/2021 my 3rd oem subaru windshield cracked spontaneously, while driving. All windshields were replaced at beardmore subaru, in belleville, ne using subaru replacement windshields. In all instances the windshield has cracked spontaneously without impact on either the passenger side or at the bottom of the windshield, near the middle. The cracks continue to propagate quickly while driving or when parked overnight, until the crack terminates on the side opposite the crack. This spontaneous cracking, is a safety hazard in that it not only compromises the integrity of the glass, but also can affect the subaru eyesight safety vision system, by impairing camera view thru the windshield if a crack propagates through the cameras field of view. This new instance means that in less than 10,000 miles I have had 4 windshields in this car. I have never had this occur on any vehicle I have owned previously, nor to our 2017 outback. This appears to be a defect in subaru oem glass or the specifications subaru has engineered for the 2020 and up outback global platform. |
| Category | Electrical System |
| Date | Jul 10, 2021 |
| State | NH |
| Description | My battery has died multiple times this summer, most often when the rear liftgate is open. I have 17,000 miles on this car and would expect the battery to last longer. |
| Category | Electrical System |
| Date | Jul 10, 2021 |
| State | NY |
| Description | 2020 & 2021 model subaru outbacks, as well as accents come with a battery that apparently are unable to power the vast electrical components contained within the car made by subaru. Subaru service states the auto has to be continually driven, not just running, for the battery to recharge. They do not give a straight answer and place the issue on the vehicle owner usage habits. |
| Category | Electrical System |
| Date | Jul 06, 2021 |
| State | CA |
| Description | Four times in the last 3 months, the car has failed to start and required a jump. I now feel like I can't drive the car alone or to remote places, and I fear degrading the electrical system over time through constant jumping. The dealer has inspected the battery and done a full diagnostic and reports no issues. Their advice is that we're not driving the car often enough to charge the battery. But the last instances have been with a trickle charger, and with long drives on the highway. It seems clear that either the electrical system is draining the battery while the car is off or that the battery isn't charging efficiently while driving. We've checked all the internal lights and other devices that might be draining the battery. We haven't yet done a third party inspection but will do that shortly. |
| Category | Visibility:windshield |
| Date | Jul 06, 2021 |
| State | MT |
| Description | The contact owns a 2020 subaru outback. The contact stated that after parking the vehicle in the garage, the next day it was discovered that the front windshield had developed a crack that extended approximately two and a half feet long. The contact indicated that no object had struck the windshield to cause the crack. The local dealer was notified of the failure. The manufacturer was not yet contacted. The cause of the failure was not yet determined. The failure mileage was 7,600. |
| Category | Electrical System |
| Date | Jul 03, 2021 |
| State | CO |
| Description | The vehicle was purchased new in september 2020. It is now 10 months old. I drove the car twice yesterday. Today I went out to the vehicle and the battery/electrical system was completely dead. No interior lights, no response to the fob. Other than the two drives, I programmed the pin entry system, last night. The vehicle has been garaged since new and was in the garage since driven yesterday. |
| Category | Visibility/wiper |
| Date | Jul 01, 2021 |
| State | TX |
| Description | 2020 subaru outback purchased in january 2020 has had to have windshield replaced twice. I have owned dozens of vehicles and never had to replace a windshield more than once even on vehicles I owned for 10 - 15 years. The windshields clearly are defective as evidenced by the many complaints regarding windshields for multiple subaru models over several years. |
| Category | Visibility/wiper |
| Date | Jun 28, 2021 |
| State | WI |
| Description | Windshield cracked without any incident. The crack is approximately 12 inches long and located on the drivers side of the vehicle. With no incident causing this crack, I am concerned that this crack may cause severe injuries and is an obvious safety concern. |
| Category | Visibility/wiper |
| Date | Jun 27, 2021 |
| State | KS |
| Description | On 4/01/2021 the windshield cracked while the car was parked inside my garage for some unknown reason. I scheduled and paid for a new windshield and eyesight calibration, which was installed by dealer (briggs subaru topeka, ks). Windshield cracked again two months later on 6/23/2021 for an unknown reason. The crack occurred while I was parked at work. There is no sign of a rock chip or other object cracking the windshield. I scheduled my car for an inspection on 7/01/2021 at the same dealership. |
| Category | Electrical System, Engine, Power Train |
| Date | Jun 25, 2021 |
| State | NJ |
| Description | Battery died at only 10months old. Left stranded for over 4 hours in remote area since we were camping when it happened. Nothing had been left on in the vehicle. Was able to eventually get a jump start and get vehicle to dealer for check. They found battery deeply discharged and recharged but battery died again 2 weeks later. Battery replaced that time. Fear this could happen while driving if I forget to turn off the auto stop/start system or even cause the car to stall while driving and result in loss of braking or control. |
| Category | Visibility:windshield |
| Date | Jun 25, 2021 |
| State | CA |
| Description | The contact owns a 2020 subaru outback. The contact stated while sitting in the vehicle parked at a doctor's office, the driver noticed that the front windshield started to crack from the driver's side and extended to the middle of windshield. The contact took the vehicle to the local dealer who inspected the vehicle but was unable to provide the diagnostic cause for the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 20,800. |
| Category | Electrical System, Unknown Or Other |
| Date | Jun 24, 2021 |
| State | PA |
| Description | The main control module goes completely blank while driving, eventually rebooting itself. Just recently I have documented blanking on april 9th, may 1, may 9, may 30, and june 13. One instance of the voice for navigation going silent on may 14 also occurred. The module was replaced today and on the way home from the dealership, it went blank again. |
| Category | Electrical System |
| Date | Jun 23, 2021 |
| State | CO |
| Description | After leaving this car in an airport parking lot for 4 weeks, it would not start. I also noticed that all of the doors except the hatchback were unlocked. I coincidentally had a jumper battery unit in the car and was able to start it with the external battery jumper. When I drove the car the 30 minutes to my home, I found that the battery had not charged at all. This meant that until subaru fixed this on warranty, I could drive the car but would have to raise the hood, hook up the external jumper unit, start the car, disconnect the jumpers, close the hood and finally drive where I was going. This procedure grows old after doing it repeatedly to shop for supplies after being away for 4 weeks. The subaru dealer fit me in the following day and confirmed the battery had been destroyed by the car sitting unused for 4 weeks. He recommended that I always leave a small charger on it whenever it will not be used for 2 weeks or more! That would have been impossible at the airport parking lot. I have taken this car on very many severe backcountry drives where failure to start when it's time to leave could be problematic or even fatal. Whatever is the problem should be fixed. If the new battery will fail the same way, it should be replaced with a battery that won't, on warranty. If it's the charging system that's at fault, then the faulty design should be corrected. |
| Category | Electrical System |
| Date | Jun 21, 2021 |
| State | NJ |
| Description | Purchased the car friday 06/18/2021, battery was dead two days later on 06/18/2021, flemington subaru replaced the battery on 06/19/2021. |
| Category | Engine, Structure:body:tailgate |
| Date | Jun 21, 2021 |
| State | OR |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving 65 mph when multiple warning lights were illuminated and a "stop driving the vehicle" message was displayed. The contact stated he was able to drive to a nearby gas station. The contact stated while inspecting under the hood, he noticed the drive belt was shredded. The vehicle was towed to a local dealer, where it was diagnosed with needing the drive belt to be replaced. The vehicle was repaired. The contact stated in february of 2021, the tailgate failed to open with the key fob or manually. The contact stated after opening the tailgate, it failed to latch and close properly. The contact stated the tailgate ajar warning light was illuminated. The local dealer was called and made aware of the failure. The dealer informed the contact to disconnected the battery. The contact followed the instructions and stated the tailgate was functioning properly but in may of 2021, the failure recurred. The vehicle was towed to royal moore subaru (1326 se enterprise cir, hillsboro, or 97123: (503) 640-5660) where they were unable to diagnose the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 7,500. |
| Category | Visibility/wiper |
| Date | Jun 21, 2021 |
| State | AR |
| Description | I was driving down the interstate with no cars around and my outback windshield cracked. I was far enough away from cars and I didn't see anything hit the window. I heard a loud pop. A soft but quick pop, not like the sound of a rock hitting but different. Then I drove on down the road and saw a large crack forming from the bottom of the passenger side of the window. And there's no dimple anywhere in the crack. |
| Category | Visibility/wiper |
| Date | Jun 20, 2021 |
| State | OR |
| Description | The front windshield cracked unexpectedly today while driving. There were no visible rock chips where the crack emanated from but I have noticed other chips in the glass. I only have 15,000 miles on this vehicle. There was a loud pop and a large crack appeared on my windshield. |
| Category | Unknown Or Other |
| Date | Jun 19, 2021 |
| State | CO |
| Description | Along with the ongoing class action lawsuits about the subaru outback lower windshields, we have had a crack in our lower windshield that popped up ~30 seconds after the smallest stone hit the windshield. We've had the same small stones hit our windshield on our other cars for decades and never had a crack (around 9-12 inches in length) come up like this. |
| Category | Electrical System |
| Date | Jun 15, 2021 |
| State | FL |
| Description | I have had to call subaru roadside assistance at least five occasions. Randomly on occasion, when I go out to use my car, I find my vehicle locked with the battery drained. Everytime it happens the dealer gives me a loaner vehicle while they try to troubleshoot the problem. Every time they say they cannot not find a power drain. The service department then said that I must have bumped the rear dome light and that drained the battery. I am pretty sure I did not bump the light so this last time I taped that dome switch with clear tape so that could not move. This morning 12/15/21 my started fine. I drove more than 50 miles to the va hospital in tampa. I stopped my car a line for a pre-op covid check. I turned the car off 5-10 minutes and when the line of cars moved again and I went to crank the car up again, it would not start. I got out and called subaru roadside assistance and got locked out. I used my hidden key in the fab. Subaru brought a gallon of gas which was not the solution and then he told me to try to start the vehicle. He said the battery was drained (which is strange because had just drove fifty miles to th location and the alternator should be keeping the battery full). He the connected a battery power pack jumper and successfully jumped the car. I have faithfully waited and been patient with cannon subaru explanations and reasons to no avail. I explained to a sales representative that my 2020 subaru outback limited is a lemon and I want to exchange it for a new car (under the lemon law) or get my money refunded (I paid almost ,000 cash for the vehicle). I was given subaru of america's phone number 1(800)782-2783, and was told to contact them for a resolution. I was given a case number(1-7056862051) and was told a case manager would call me in an hour or two, which is yet to happen. I purchased my vehicle on june 22, 2020 and I am filing this complaint form to protect my rights under the lemon law, and the nhtsa. This about the fifth incident. |
| Category | Visibility/wiper |
| Date | Jun 15, 2021 |
| State | TX |
| Description | Went to drive vehicle and found windshield cracked down the middle from top to bottom. No chips and no prior damage of any kind to windshield. Windshield spontaneously cracked for no reason whatsoever. |
| Category | Back Over Prevention: Rearview System Braking, Electrical System, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jun 14, 2021 |
| State | VA |
| Description | In the last month, twice within 30 seconds of starting the car, the head unit has done a complete reboot, which meant that I had no rear-view camera as I was backing out of a parking space. Since the car was already in motion, it was very distracting as it took about a minute for the unit to reboot. This seems to indicate that there is an electrical problem with the car as many others have noted. Many of the car's controls (such as climate control) are soft buttons displayed on the head unit and cannot be adjusted otherwise. Therefore, it is essential that this unit operate properly and dependably. |
| Category | Electrical System |
| Date | Jun 13, 2021 |
| State | CA |
| Description | Our 2020 subaru outback has less than 14,000 miles. In the last month the battery has failed 4 times. The last time we had subaru tow come out and give it a charge. It seemed to work but when we took it out upon returning it failed again. We again had subaru come out and charge it and we drove it to the dealer. The dealer had it wednesday afternoon through friday. (6/9/21 - 6/11/21). The notes from the dealer said, "upon inspection of the vehicle technician did not require a jump start to turn vehicle engine on. Tech performed a battery diagnostic test using the subaru gr8 battery machine. Diagnostic battery results came back as a good battery. Vehicle battery was deeply discharged and required re-charging. Vehicle battery is operating as designed after performing service. No repairs or additional services required." today, sunday, won't start again. Yes, it is available for inspection. It hasn't been a risk at this point but certainly could be one. |
| Category | Electrical System |
| Date | Jun 13, 2021 |
| State | TX |
| Description | Battery failed. 12 months, 5000 miles battery information: 620 amps ln2 20hr 62 ah 82110an00a |
| Category | Visibility/wiper |
| Date | Jun 12, 2021 |
| State | TX |
| Description | The front windshield of our 2020 subaru outback spontaneously cracked, impairing the ability to see outside. I drove the car yesterday with my wife in the passenger side (june 11, 2021), returning about 1500, and parked the car. We went out today, at about 1400 to go on an errand, not having driven the car since the previous day, and found a crack in the windshield. Compared to other cracks we've experienced in other cars, there is no impact area (and we didn't hear one when driving the previous day). See picture attached. There are no other drivers of this car in our home. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Jun 11, 2021 |
| State | NY |
| Description | On multiple occasions my car has come to a complete stop, due to the automatic emergency breaking, when the car in front of me was in no way near my car or when there was nothing near my car at all. After almost having 2 accidents in the last 2 weeks due to this, I brought my car to subaru (twice! Two different dealerships) where I was informed that subaru cameras are overly sensitive and "this happens a lot". Both dealerships told me to turn off my safety features and said there was nothing to fix. There is a class action lawsuit in the works for this exact issue and subaru is continuing to tell me nothing is wrong. I'm hoping filling this out will get the issue further investigated since it's a common enough problem. |
| Category | Unknown Or Other |
| Date | Jun 11, 2021 |
| State | MT |
| Description | Windshield developed a crack from no apparent external cause and crack has spread across windshield from driver's side to vmcenter if vehicle obscuring driver view of roadway. I live in mt where cracked windshields are very common, usually occuring due to rock or pebble striking glass and then spreading from a "bullseye" to a crack. This incident occured with no apparent external object striking vehicle, not was the crack preceded by the common bullseye normally created by flying gravel or rock. |
| Category | Visibility:windshield |
| Date | Jun 08, 2021 |
| State | IL |
| Description | The contact owns a 2020 subaru outback. The contact stated that the vehicle had been parked for three days when she noticed that the windshield was cracked. The contact stated that the windshield had cracked without impact. The local dealer was contacted and informed of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 20,460. |
| Category | Visibility:windshield |
| Date | Jun 07, 2021 |
| State | CO |
| Description | The contact owns a 2020 subaru outback. The contact stated while driving approximately 70 mph, the windshield cracked without impact. The crack grew to approximately 20 inches. The windshield had been cracked on five separate occasions. A week prior to the latest crack developing, the windshield had been replaced for the same failure. The cause of the failure was not yet determined. The local dealer and the manufacturer were notified of the failure. The approximate failure mileage was 12,000. |
| Category | Visibility/wiper |
| Date | Jun 05, 2021 |
| State | OH |
| Description | Windshield cracked while sitting in driveway, nothing hit the windshield. |
| Category | Electrical System |
| Date | Jun 03, 2021 |
| State | WI |
| Description | On may 27, 2021, my 2020 outback would not start after driving approx. 20-25 min. And being shut off approx. 15-20 min. I called my dealer, they sent technician & loaner car. He was able to start the car with a battery booster after trying several other things. My husband & I drove directly to the dealer, approx. 30 min., to have battery checked out. They did a battery and electrical system analysis which came back with a "good battery". The next 2 days, no problems. On may 30, 2021, the car would not start 2 different times at our home. My husband used the battery booster both times to start. On june 1, 2021 I sched. An appt. For 6/2 with dealer to find problem. I checked in at 12:53, out at 4:15. It took 3 hrs. 22 min. To decide that the battery had failed and replaced. |
| Category | Electrical System |
| Date | May 30, 2021 |
| State | CT |
| Description | Car driven regularly 6 days a week. Battery completely drained overnight and needed replacement. |
| Category | Electrical System |
| Date | May 29, 2021 |
| State | TX |
| Description | Electrical issues started august 15, 2020 when car would not start. Requested jump without positive results and after sitting for 3 hours in a parking lot, it started. Took to dealership and they found nothing wrong. Fast forward to 2021, driving on interstate at 65mph and again at 70mph when radio turns off by itself, then front driver monitoring system light comes on, the side collision prevention light comes on, the rab light comes on and another warning light that I was unable to catch. Lasts a few seconds then goes off. The next morning after the car sat for approximately 16 hours, it would not start. Dealership stated it was the battery and replaced battery on may 6, 2021. It sat at dealership 2 days and would not start when went to pick it up. They stated dome light left on, charged battery and gave it back to me. Third time when warning lights came on, took in and they stated they couldn't find anything thus couldn't fix something they couldn't find and gave it back to me (may 19, 2021). Now on may 28, 2021 same issue, dead in driveway. Car has 22,285 miles on it. |
| Category | Electrical System |
| Date | May 29, 2021 |
| State | CA |
| Description | Our car would not start. Lots of clicking and lights on the dash. It was parked in the garage and was driven the day before. Car has around 900 miles on it. I ordered a 1. 5 amp charger/maintainer online. Aaa came the following day, diagnosed it as a low charge on the battery and jump started it. I let it sit for 1 hour. Battery charger/maintainer arrived and it has been charging all night and all this morning. I researched online and found out this battery has been an issue with subaru since 2017 and a service bulletin was put out. See link: https://www. Torquenews. Com/1084/subaru-hit-new-lawsuit-over-outback-wagon-dead-battery-issue? Page=2 we researched more on the internet and now need to make sure we take extra precautions as to how far we drive, where we drive to etc. |
| Category | Unknown Or Other |
| Date | May 29, 2021 |
| State | TX |
| Description | Cracked windshield |
| Category | Visibility/wiper |
| Date | May 29, 2021 |
| State | VA |
| Description | I purchased a 2020 subaru outback xt in march 2020 (approximately 14 months of driving at the time of this submission). The vehicle currently has almost 15k miles on it. I recently had my fourth (4th!) windshield installed. The first replacement windshield was installed after a pebble the size of a grain of rice (I saw kicked up by a truck in front of me) hit the windshield and caused a large lateral crack the propagated. The vehicle had approximately 1500 miles at the point. The first replacement (oem) cracked after hitting another pebble on the highway. I did not see the size this time because it was on the part of the windshield obstructed by the side posts on the outside of the windshield. The crack propagated horizontally across the entire windshield. This occurred at approximately 8k miles. The second replacement (aftermarket made to oem specs) cracked after hitting a bug! A picture taken immediately after bug impact is attached below. The crack propagated in a y-formation and needed replacement. Although cicadas have recently begun coming out, this was not an overly large bug. It was approximately the size of a lightning bug, as I saw it hit. I also drive a vw golf with 50k miles (over 5 years) and have never had a windshield issue. |
| Category | Visibility/wiper |
| Date | May 28, 2021 |
| State | LA |
| Description | Windshield cracked while on the freeway. I don't think anything hit it, we were driving at 75 mph when we heard a crack, and instantly a crack went from the bottom left side of the windshield in an upward direction almost all the way across the center of the glass. The glass at the bottom left side where the crack started is broken deeply into the glass and may be all the way through. We are concerned that if a large rock hit the windshield it would break apart and fall into the car. I brought the car to the subaru dealer we purchased the car from. The service manager looked at it and instantly said, rock hit, not covered and wouldn't talk to us after that. The car has less than 10,000 miles. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Assist, Lane Departure: Warning |
| Date | May 27, 2021 |
| State | MD |
| Description | The electronic controls black out while driving the entire center screen and electronics shut down disabling the warning lights and I think also the electronic systems that function to control the safety warnings and functionality. This has been a problem on an ongoing basis since the purchase of the vehicle. This has been "repaired" multiple times by the dealer under the direction of subaru. There was a recall earlier this year that was supposed to correct the problem it added some functionality, but primarily this recall reprogramming of the electronics was supposed to correct the blacking out of electronics and the disabling of the safety systems. The recall reprogramming has not corrected the problem. When I complained to subaru they suggested that I take a video of the failure when it happened. I explained that this was not possible because I was driving at 70 mph when it happened and could not just grab my phone and start a video while driving on I-95. Last week I was able to get a video of the failure as it happened while my wife was driving and I was a passenger. The entire panel blacked out and she pulled to the side of the road and I took a video of the 4 minutes the system was out. I will attach this video to this report. In addition there is an additional problem that occurred related to the lane keep assist function. There are four options to configure this function they are: 1> off 2> warning buzzer only 3> lane keep function only 4> all functions. My understanding of the operation of this system has one function that shuts the system off that is obviously the off function. #2 although only a buzzer has the system on, #3 has the functionality working but no warning buzzer (my preferred choice) and #4 that has all functions operating both warning buzzer and lane keep functions. My concern is that if you use #3 the system shows a warning light on the dash that shows the system if off. I have video of the electronics but don't know how to upload it. |
| Category | Electrical System |
| Date | May 26, 2021 |
| State | MN |
| Description | Battery dead when parked in garage at home. No lights or other systems were left on. Had to jump start, drove several miles to recharge. Next time tried to start, battery was dead again. This happened 3 or 4 times (eg: 3 or 4 different days), before finally brought to dealership to have battery replaced under warranty. It is at the shop now, so I have no documentation as of yet. Moderate weather in the 50s-80s outside, so weather not a factor. Car has about 8500 miles on it. I hear this is known problem with subaru outbacks. Glad battery was dead in garage. At home, and I was not stranded somewhere remote, unsafe or in bad weather |
| Category | Electrical System |
| Date | May 24, 2021 |
| State | ND |
| Description | Battery problem. There was no risk at this point but having these kinds of battery problems could result in not being able to start your car in unsafe conditions, cold weather, etc. After sitting and listening to siriusxm radio and charging my iphone with the engine off for approximately 10 minutes my car would not start. It cranked a bit and then the display lights all started flashing. Other attempts to start resulted in just the lights flickering. I called the service center and was told that leaving the accessories on for more than 5-10 minutes could result in a dead battery. There was no indication of the problem until this happened for the first time. I have a neighbor with an older forester who also has problems with battery draining even while the car is off. |
| Category | Unknown Or Other |
| Date | May 20, 2021 |
| State | NY |
| Description | Unknown - I was pulling away from my parking spot at work and heard a "pop" sound. I looked up and the windshield cracked right at the top in the middle where the rear view mirror is located. I am familiar with this issue as it also happened to my 2012 subaru outback. It is quite unsettling because you don't know when/if it will spread even further. Everything about subaru's are great except for the cheap windshield. |
| Category | Visibility/wiper |
| Date | May 19, 2021 |
| State | NY |
| Description | On one of my first times driving my new car to work on my morning commute I was traveling at a normal rate of speed and with a lot of distance from the car in front of me I heard a crack and saw the windshield beginning to show signs of a straight crack. That was december 15, 2020. Now on may 19, 2021 I have a crack from the far right side of the windshield and runs to the initial location, about 70% across my windshield. |
| Category | Unknown Or Other |
| Date | May 17, 2021 |
| State | NV |
| Description | After taking my car to dealer for wri20 recall on 03/10/21, I have experienced intermittent issues with the touch screen and steering wheel controls. My touch screen will go black, act as if rebooting, radio button non responsive, “no audio†message across top of screen which affects radio and phone (safety issue) and contacts from phone appear and disappear. On my dash, the message ‘keep your eyes on the road†would continue repeatedly with my eyes staring straight at the road (irritating and safety issue)- voice control would not respond at all or it would ask if I wanted to set it up (already done). I drive over the sierra (donner pass) quite frequently and need the security of a working navigation system (blank screen - no navigation) and an operational phone. I brought my car in for service initially 04/01/21 but it was returned 04/02/21 with no issues being replicated and car in “normal†working order. My car has now been sitting at the dealership since 04/25/21 with the same issues as before and I am driving a loaner. I have been in touch with subaru and a case has been opened. I was supposed to hear from them today but no contact locally or from corporate. The only thing I have been told is - if they can not replicate the problem they can not do anything. I have provided photos of some of the issues (when I could safely take pic) but still been told nothing can be done under warranty if they can't replicate it. I am so frustrated that subaru wants to return a car to me that I do not feel safe driving. |
| Category | Visibility/wiper |
| Date | May 17, 2021 |
| State | MI |
| Description | Large, long windshield crack. No rocks or debris, nothing hit the windshield. I went out to my car one morning and there is a long crack in my windshield starting at the middle edge. |
| Category | Electrical System |
| Date | May 16, 2021 |
| State | NJ |
| Description | The battery was drained on our new outback 2020 after only 10,000 miles. Had to have it replaced already. I read today that there is a lawsuit against subaru in new jersey where I bought my vehicleand its on my model and year for this exact problem with the battery getting drained. The first time it occurred the vehicle was stationary. When I returned, it would not turn on. Had to give it a jump and when it happened again I called my nearest subaru dealer and took it in, and had it replaced. |
| Category | Electrical System |
| Date | May 16, 2021 |
| State | NJ |
| Description | Problem with a dead battery on a car less than 1 year old |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | May 15, 2021 |
| State | NY |
| Description | In the first year of ownership of my 2020 subaru outback, I have experienced many glitches in the operation of the electronica safety devices. The latest has been returning to the car and finding the battery fully discharged despite nothing being left in the “on position“. Yesterday, after fully charging the battery, four hours later the battery was found to be fully drained. I boosted the car and began to drive it when at the first traffic light the auto-start-stop feature shut the car off and I could not re-start in the middle of an intersection. |
| Category | Electrical System, Engine, Power Train |
| Date | May 15, 2021 |
| State | NY |
| Description | My 2020 subaru outback is equipped with the “auto-start-stop “feature. From the beginning this feature would routinely not function, displaying the icon indicating auto start stop was disengaged. When attempting to utilize this feature I learn two more deliberately hold down firmly on the brake pedal and I could engage this feature at times. Nine times out of 10 the auto start stop feature does not engage when I stop in drive with my foot on the break at a traffic light or at a stop sign. Very often, the feature turns off my engine and immediately restarts with a rumbling of the engine and an abrupt “kick“ to the steering wheel. Even when the feature engages and shuts off the engine as expected, the duration of stop mode is a limited to no more than 20 seconds which defeats the original intended purpose of fuel consumption and emissions reduction. Occasionally at a traffic light, such as when waiting to make a left in front of oncoming traffic, the feature does not engage at first stop and after inching forward and ready to make the turn this feature well abruptly stall the engine and strand me momentarily in front of oncoming traffic. |
| Category | Electrical System |
| Date | May 15, 2021 |
| State | OH |
| Description | Car wouldn't start, dead battery requiring 4 jumps by 9-10 months after purchasing new. Resulted in multiple strandings. No known reason for recurrent dead battery. |
| Category | Visibility/wiper |
| Date | May 13, 2021 |
| State | PA |
| Description | I am on my 4th windshield. My windshields keep cracking from chips,, while driving on highways. |
| Category | Visibility/wiper |
| Date | May 13, 2021 |
| State | VA |
| Description | Windshield spontaneously cracked overnight while not in use within 6 weeks of purchasing new 2020 outback. Crack has progressed to span entire windshield. |
| Category | Visibility:windshield |
| Date | May 13, 2021 |
| State | IL |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while getting into the vehicle, she noticed that the front windshield was cracked on the driver's side bottom left to the middle of the windshield. The vehicle was not repaired. The contact stated that it was the second time the windshield had cracked. The first windshield crack occurred 3 months prior and was replaced with a new windshield. The manufacturer was made aware of the failure and informed the contact that the windshield would be replaced with the same glass windshield. The contact was concerned about another failure with the replacement windshield. The failure mileage was 26,500. |
| Category | Electrical System |
| Date | May 12, 2021 |
| State | CO |
| Description | Continual battery problems. Had to jump at least 4 times in less than a year after buying the car new. Finally wouldn't take a jump and dropped off the car at the dealer where I bought the 2020 subaru. They said there were known battery problems but I needed to drive the car at least every 2 days to keep the battery operational. The solution was a new battery and an ecm update. |
| Category | Visibility/wiper |
| Date | May 11, 2021 |
| State | NM |
| Description | Windshield formed a large crack at 2495 miles (approx. 2/15/20) from left bottom corner to center above driver position. Only indicated cause a 1/8 inch shallow scratch. Windshield again cracked, almost identical size and position at 8934 miles (approx. 4/20/21), only indicated damage a small pit at left bottom. Cracks only appeared after sitting overnight in garage---nothing noticed prior. Email with gm at dealer produced no response. Total cost of replacements 9. 10. No damage to windshields of 2 other vehicles driven on the same routes. In my opinion, both windshield marks were extremely minor and should not have produced windshield failure. |
| Category | Structure:body |
| Date | May 10, 2021 |
| State | VA |
| Description | Sunroof glass exploded out while driving on highway at 70 mph. Happened at 7 a. M. 5/10/2021 in mechanicsville va. Nothing hit the vehicle and it was about 63 degrees outside. I haven't used the sunroof in weeks. It made no since. I googled and saw where this has been reported to have happened to them on their outback and some other vehicles too. I thankfully had the inside cover panel slid forward so none of the glass came down on me. I took the car back home but as I drove slower, the glass kept coming apart. At first it was a square area about 6" x 4" missing when I first stopped and the rest was all shattered like little squares but in place. Then as I drove home at a slower speed on the side roads, it continued falling in onto the headliner slide cover. |
| Category | Visibility/wiper |
| Date | May 10, 2021 |
| State | IL |
| Description | Vehicle was parked when windshield cracked. There was no previous damage to the windshield before cracking. Crack begain on the drivers side lower portion where the windshield was painted. Ongoing issue with 2020 subaru outback windshields. |
| Category | Electrical System |
| Date | May 09, 2021 |
| State | TX |
| Description | The 2020 outback has died 3 times in less than 5 weeks (once at the dealership). After the second time (at the dealership) the battery was replaced. Three days later the new battery is dead. |
| Category | Electrical System |
| Date | May 09, 2021 |
| State | OR |
| Description | Parked the car at lakeside park and went for a hike. Returned 2 hours later and the car would not start. No lights or doors were left open. Finally called roadside assistance and they were able to jump start the car. There was no reason the battery should have been dead |
| Category | Visibility/wiper |
| Date | May 07, 2021 |
| State | TX |
| Description | My windshield developed a massive crack (about 6 in vertical and 8 in across) spontaneously. My fiancee and I were out running errands and stopped into a shop. During the drive to the shop, we did not hear or see any road debris hit the windshield. When we parked, the windshield was intact and completely normal. Once we completed our shopping (about 30 minutes from the time that we parked), we returned and found our vehicle had this long, ridiculous crack. To reiterate. My car was at a complete stop and parked. I was in a parking lot and was at least 200 yards away from the nearest road. Now, I have to get my windshield completely replaced in order to see clearly. Incredibly expensive. I am the original owner of the vehicle, and this outback has never been involved in any accidents or wrecks. My fiancee and I are the only drivers of the vehicle. |
| Category | Air Bags |
| Date | May 04, 2021 |
| State | TX |
| Description | On december 18,2020 I was crossing an intersection. I was traveling maybe 5-10 miles an hour through a green light. An automobile struck me perpendicular at 30-40 mph. The impact was almost entirely taken by the drivers door. The speed was according to the driver of the vehicle and witnesses. The car was struck so violently that the tires on the passenger side were scuffed on the sidewall from them rolling under the car. I hit my head on the drivers window from the impact. I was wearing my seatbelt. No airbags deployed, no sidecurtains deployed. It should be noted the airbags deployed on the kia that impacted me. Subaru tied my car up for 4 months after I requested they come look at the car to determine if it acted correctly at the time of the accident. They downloaded data from my car and have refused to share it with me. They claim that the impact was oblique. That the airbags were designed not to go off if in fact this happens. They also say that the owners manual states that. I read the owners manual. It says that if the impact is perpendicular the airbags/side curtains should deploy. The car was 3 months old to the day. Included are pictures of my car showing the damage. I also sent pictures of how the front tire was bent from the impact.. I have also included the pictures of the kia that impacted my subaru. |
| Category | Visibility/wiper |
| Date | May 01, 2021 |
| State | NJ |
| Description | When driving down the road windshield just started cracking on passenger side from below the windshield wiper below the window trim. Within minutes it went from a 3-4 inch crack to encompassing the majority of the right side of the window. This is the second incident with this windshield. In december a small pebble barely tapped this driver's side and caused an instant gouge. |
| Category | Unknown Or Other |
| Date | Apr 28, 2021 |
| State | MS |
| Description | I have a 2020 subaru outback. The windshields keep breaking. I just had the third (3rd) windshield installed in this 2020 vehicle and it was cracked before it was two weeks old. The last windshield I had was spider webs of cracks - I drove it like that for months waiting on subaru to fix the glass issue. It is not fixed. I have driven cars in this area for two decades and I have never seen anything like this. There is something wrong with the new subaru windshields. Small debris will hit the car on hwy/interstate that would not usually crack glass and it cracks. It chips very easy and then cracks to a length that is not able to be repaired. I think some of the cracks just appear. Bizarre. A family member has 2021 ascent and just had to replace her windshield also. |
| Category | Electrical System, Unknown Or Other |
| Date | Apr 27, 2021 |
| State | NV |
| Description | Took car to dealership 4/21/21, they removed battery charged it and tested it, stated battery was good. Today, 4/27/21, tried to take car out and it won't start. |
| Category | Electrical System, Engine |
| Date | Apr 27, 2021 |
| State | FL |
| Description | Had the car 18 months battery went dead; understand that this is some kind of national issue with subaru batteries draining prematurely |
| Category | Visibility/wiper |
| Date | Apr 27, 2021 |
| State | NC |
| Description | The windshield on my outback cracked with no warning or impact. I had pulled out of my driveway and was just beginning to move forward on my street when I heard a sound in the cabin. I didn't know what it was but looked around as I reached a nearby stop sign. There is a large y-shaped crack from the top of my windshield, partially hidden by the rear view mirror. |
| Category | Structure:body, Unknown Or Other, Visibility/wiper |
| Date | Apr 26, 2021 |
| State | TN |
| Description | A 12 inch crack in the windshield appeared after I heard a loud sharp sound. The vehicle was in motion traveling 55 mph on a four lane highway (briley parkway) in nashville, tennessee. |
| Category | Electrical System |
| Date | Apr 24, 2021 |
| State | WI |
| Description | My 2020 subaru outback is less than one year old and has less than 10,000 miles. The battery has been dead two times in the past month. Both times the car was garaged and nothing was left on to drain the battery |
| Category | Visibility/wiper |
| Date | Apr 23, 2021 |
| State | PA |
| Description | Without any warning, and with no antecedent rock or other impact, windshield incurred large diagonal crack. At the time, car was being driven on a hghway in good weather. |
| Category | Visibility/wiper |
| Date | Apr 22, 2021 |
| State | TX |
| Description | Driving and noticed a crack on my windshield. As I continued to drive I can hear the glass making cracking sounds and the crack started to spread fast across the windshield. Did not drive vehicle for over 2 weeks and crack grew within the time frame. |
| Category | Electrical System, Lane Departure: Assist, Lane Departure: Warning |
| Date | Apr 21, 2021 |
| State | MD |
| Description | There has been an ongoing problem with the vehicle electronics the dealer has reprogrammed the electronic controls 4 times in the year since I bought the car. The last reprogramming was due to a nhtsa recall. The system was better for a couple of months since the last reprogramming but on monday 4/19/21 at 5:58 pm the same problem reoccurred the electronic screen in the middle of the dash went black as I was driving at 65 mph southbound on I-95 in baltimore maryland. The screen and all it functions were off for 4 minutes until it restarted with the initial screen that appears when I start the car. It is a warning screen with a green area to press that I agree with the warning. For 4 minutes I was driving with no access to the controls that are under the direction fo the main screen. The dealer had told me I should take a video of the dash if this happened again but it is hard to take a video while driving in the express lanes at 65 mph. This is a serious problem that after all these reprogramming activities should have been fixed. When the dealer had installed the revised programing I asked what to do if the same thing happened again and he suggested that I take a video then told me that it won't happen again. Well it did happen again. I imagine I am not the only person to find this reoccurring but I can't be sure of that. It is most disconcerting to think that all of the safety controls that I purchased the vehicle to obtain are out of use for 4 minutes as I am driving on the highway. I had the radio on while driving and suddenly it went off I looked down at the screen and it was black completely off. I assume that all of the safety functions the screen controls also were off. It stayed that way for 4 minutes and then restarted as if I had just started the car in my driveway. I don't know what to do but I believe that this is a safety issue that keeps recurring. |
| Category | Electrical System, Unknown Or Other |
| Date | Apr 21, 2021 |
| State | NV |
| Description | The battery keeps dying. Subaru tested the battery it's fine. Told me to get a battery tender or to drive for an hour or so every couple of days for the alternator to charge up. In less than a week the car battery had to be jumped 5 times. Started 4/15/2021 thru today 4/21/2021. |
| Category | Electrical System |
| Date | Apr 20, 2021 |
| State | WA |
| Description | Battery died after leaving unused for just 9 days. Occasionally starter button does not work, retry and it starts. |
| Category | Visibility/wiper |
| Date | Apr 19, 2021 |
| State | CA |
| Description | Spontaneous windshield crack. Lower edge of drivers side crack. 25 mph zone with no traffic in front of me. Becoming larger towards passenger side, each day, currently mid windshield. I have had to make a claim with insurance today. |
| Category | Unknown Or Other |
| Date | Apr 18, 2021 |
| State | VA |
| Description | We had (3) broken windshields during normal highway driving since november. (2) in last 8 weeks. My wife has travel same section of highway m-f for last 8 years with no broken windshields with (2) previous vehicles. |
| Category | Visibility/wiper |
| Date | Apr 18, 2021 |
| State | NE |
| Description | Small rock hit windshield on interstate, leaving a nice chip with five lines coming out. In the am found 2 lines expanded several inches outward. -this is the 2nd time I had a windshield break in the this car (in the last year)! Mileage is at 19000, owned new 1. 5 yrs. |
| Category | Electrical System |
| Date | Apr 17, 2021 |
| State | WI |
| Description | The battery suddenly drained. This happened a few days after I had a trip of over 750 miles. I did a jump start and then drove the car for over 20 minutes. The next day the same thing. Took it to subaru service, they checked the car and could not find a problem just charged it. The next time again the same problem. This time subaru service kept the car overnight and then changed the battery. Its a few months now but I always have this lingering feeling that it might happen again, specially reading the news reports of this happening after some time. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other |
| Date | Apr 17, 2021 |
| State | MD |
| Description | Went to get in my car parked in my driveway for the first time this week where it was parked in my driveway, hadn't been driven since sunday the 11th and the windshield was cracked from the bottom middle and up a significant way before it split into a wide 'y' shape. |
| Category | Electrical System |
| Date | Apr 16, 2021 |
| State | RI |
| Description | Battery is dead. Car was parked in my garage and not used for several days. When I tried to start it on wed april 14, 2021 the battery was dead. No lights has been left on. All doors were closed when car not in use. |
| Category | Visibility/wiper |
| Date | Apr 16, 2021 |
| State | AZ |
| Description | On 9/27/2021 I bought a new 2020 suburu outback from camelback suburu in phoenix az. We have now had two windshields crack starting from the left a pillar and continue across the rest of the windshield in short order. Both windshields cracked from the same spot without any cause, ie rocks etc. The dealership is claiming it is from rocks. Absolutely not. I believe they know exactly what is going on and are defrauding me out of a legitimate manufacturers warranty claim. I have talked with my insurance agent and this will be an issue with them with two claims iin such a short time. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Apr 15, 2021 |
| State | NC |
| Description | Battery repeatedly dies after very short periods of time, no lights left on or doors left open. Vehicle battery has died a total of 4 times in 7 months when left overnight. |
| Category | Visibility/wiper |
| Date | Apr 14, 2021 |
| State | WA |
| Description | While driving north on a straight stretch of I-15 in montana on a sunday afternoon around 6:30pm the front windshield of my 2020 subaru outback randomly cracked from low on the passenger side to the middle of the windshield below the rear view mirror. There were no other cars on the road and there was no noticeable impact to the windshield. Road conditions seemed smooth at the time of the crack and the weather was clear around mid 40 degrees f. The car had been running for several hours so the inside temperature should have been stable with no wild temperature swings. Inspection of the windshield after the event shows no signs of chips or impacts near the crack. The car has approximately 6,000 miles on it with no other mechanical issues noted. |
| Category | Visibility/wiper |
| Date | Apr 13, 2021 |
| State | CO |
| Description | The windshield on our 2020 subaru outback was not cracked when I parked it in the garage one night. The next afternoon when we got in to drive to the grocery store, the windshield had an unexpected crack approximately 14 inches long, on the passenger side, about 1/3 of the way down from the top, going horizontally across the windshield. This crack came seemingly out of nowhere. The vehicle seems to have been stationary when this occurred. We have had the car for about six months. This crack appeared on sunday and is huge, we will need the windshield replaced. |
| Category | Back Over Prevention: Rearview System Braking, Lane Departure: Warning, Unknown Or Other |
| Date | Apr 12, 2021 |
| State | VA |
| Description | I'm curious to know if anyone else has had the problem that I've been having with my car. The car's ccm would occasionally freeze; say apple carplay is unavailable and restart; the ccm would go blank, but still backlit; or just freeze attempt to restart, but not turn back on rendering items in the car useless, like voice control and just everything!! Subaru claims that there's nothing wrong and I just have a grievance. I'm not sure how that's the case, when there's video evidence. I have a loaner car from the dealership, and turned off the display (I didn't know that could be done), but the voice control worked in the loaner that was not having a problem as opposed to mine. Please let me know if anyone else has written in with that complaint. Of note, I've been going into the dealership for this problem since october 2020, and I've only owned the car since jul 2020. I had it checked in virginia and oklahoma city. I received a loaner car on thursday, 8 apr 2020, for the problem only after I notified the dealership that I contacted subaru about the problem. I received a text stating that the car was ready, but no response as to what was done. Again, I received the 'software is up to date'. Be aware that when the screen goes blank, you have no control over anything, not even voice control. I did test that while my car was malfunctioning a d also displaying that eyesight and rear assist braking were also not functional. This is a safety hazard, because I was utilizing navigation since I didn't know where I was going at the time. This is not the first time during navigation that this has occurred. Although I received an error message from the car via text on easter sunday, the my subaru app sent an 'all systems functional' for 30 days, but I just had errors a few days prior. It's like the health report is only for that moment in time and not really for 30 days. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Apr 12, 2021 |
| State | DE |
| Description | On 3 occasions the car would not start after being driven. The dashboard lit up, radio worked, but no starter or engine noise. Subaru says there is nothing wrong with the car or battery. This appears to be a common subaru problem. |
| Category | Electrical System |
| Date | Apr 12, 2021 |
| State | OH |
| Description | Experiencing a dead battery. 3rd time this month. Vehicle only has 7090 miles on it, once jumped lasts a week or 2 and then repeats problem. Dealer just says to call roadside assistance. |
| Category | Electrical System |
| Date | Apr 12, 2021 |
| State | TN |
| Description | We just bought this car. Used, less than 7k miles. I haven't even made a payment yet. My wife called me from the turn lane of a busy intersection with hundreds of cars speeding past. She was driving and stopped to turn left at a red light. When she went to go, the car turned off and would not start - although it appeared there was power; radio, lights, all working. A police officer and a passer-by pushed her into a parking lot after 20 minutes. When I arrived, it appeared the battery was not cranking the starter. I had her get jumper cables and yes, it started right up. No indication that the battery was having issues, no warning lights. I turned the auto stop-start off while I drove it to the dealership who couldn't even talk to me because they were to busy. Fortunately, it started up and made it home. Took my son to his baseball game and after sitting for 3 hours, would not start, got a jump. Took it home, let it run a bit, in the morning, would not start. The internet is full of people complaining about subaru and this exact issue. This sould not be happening in basically a new car. |
| Category | Electrical System, Unknown Or Other, Visibility/wiper |
| Date | Apr 11, 2021 |
| State | CA |
| Description | Bought the vehicle brand new and woke up the next day to it not starting. The car was sold to us with a bad battery and missing parts according to the dealership. Almost exactly a year later our transmission blew for no apparent reason while getting off the highway and completely stopped running. Now the vehicle has a cracked windshield when no rocks or anything has hit it. |
| Category | Visibility/wiper |
| Date | Apr 11, 2021 |
| State | CA |
| Description | Windshield cracked from the lower center while parking in the garage. No known impact happened. |
| Category | Electrical System |
| Date | Apr 10, 2021 |
| State | MO |
| Description | After the car sits for 1 to 2 days without being driven the battery is completely drained. After recharging the battery and getting the car started there has been nothing left on (I. E. Dome lights) or opened (I. E door ajar) which would have created a slow drain on the battery. This has happened 3 times since jan 2021 |
| Category | Electrical System |
| Date | Apr 09, 2021 |
| State | NY |
| Description | I left my car parked for 6-7 days and it's completely dead |
| Category | Visibility/wiper |
| Date | Apr 07, 2021 |
| State | IL |
| Description | Windshield has chipped 3 times in the last month as of 4/7/21 on our 2020 outback, from extremely light and tiny road debris/rock strikes. Now has a 4th, larger chip near the base of the windshield with a 18" crack that grew over the course of a few hours. All occurred while in motion on highways. All during mild weather. All were from rocks almost too small to see. The same thing happened with our 2018 subaru. Subaru now offers windshield coverage at additional charge. Salesman noted that it was "because they use thinner glass due to the eyesight system". This would suggest subaru knows there is a problem. |
| Category | Visibility/wiper |
| Date | Apr 05, 2021 |
| State | FL |
| Description | Windshield has cracked twice within 15 months. Both cracks started as small chips and quickly (within hours) turned into large cracks spanning the majority of the windshield. Both chips occurred while driving on highway. |
| Category | Electrical System |
| Date | Mar 29, 2021 |
| State | TN |
| Description | My car battery failed in september then again in october. I wasn't quite sure what the issue was but it didn't seem to be back:back. Then at the end of february- 5 days in a row I had to have my battery jumped. Dealer saw it and claimed it was a dead battery and only needed charging. At the end of march (today), the car's battery failed again. I reported the issue to subaru. They said they would do an analysis on the battery. A towing service came to jump my car. At all times, without a jump the car will not turnover. I also noticed- maybe related maybe not- the car's calculation for mileage is all over the place. Specifically, within 30 seconds it can go from 3 mpg, 55 mpg, 7 then several hundred; it makes no sense.*dt |
| Category | Visibility/wiper |
| Date | Mar 29, 2021 |
| State | NJ |
| Description | The front window cracked for no apparent reason. The crack started about a third of the way up the window, in a j shape fashion. Very narrow crack. The car was in my garage when I went out to start it I saw the crack. Had not been there before but the eye sight system was malfunctioning the day before when driving the car. |
| Category | Electrical System |
| Date | Mar 28, 2021 |
| State | MI |
| Description | After driving the car, parking, and turning the car off for a short time, the car will not start. The battery is dead and has to get jump started. Something drains the battery. This occurs randomly, bur has happened to me 3 times, twice at around 7,000 miles and once at 8,800 miles. After the second time it happened , the dealer looked at it and said the rear dome light was left on. While I never used the rear dome light, I accepted the explanation. However, with this latest occurrence , I am certain that no lights were left on. I will take the car to the dealership to see if they can determine the problem. I am concerned because I cannot depend on this car to start whenever I go to drive it |
| Category | Visibility/wiper |
| Date | Mar 28, 2021 |
| State | OR |
| Description | Windshield spontaneously cracked at the bottom center of the glass near the vents. Vehicle was in motion but no other vehicles were around. There was no impact or rock. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Mar 27, 2021 |
| State | NC |
| Description | Ever since the recall for the cockpit control system software was updated on my 2020 subaru outback touring on march 1, 2021 the console randomly reboots. It has happened 6 times in 3 weeks. On a recent trip on thursday march 25, 2021 the console rebooted 3 times in a little over an hour. When that happens the safety functions are disabled - pre-collision braking, adaptive cruise control, pre-collision throttle management, lane departure and sway warning with lane keep assist, etc. |
| Category | Electrical System |
| Date | Mar 26, 2021 |
| State | IN |
| Description | Electrical power failures subaru outback 2020 on 5 different occasions in the past 10 months our new 2020 subaru outback has failed to start and we have been stranded. There was no electrical power. Every time: 'the car had been driven regularly, including on the prior day. 'when we tried to start the car, the battery was dead. We had never left lights on, doors open etc. 'the car jump started easily and then would behave normally for weeks or months. Episode 1 5. 15. 20 local dealership tested and found no problems episode 2 5. 22. 20 local dealership replaced battery episode 3 1. 11. 21 to 1. 19. 21 local dealer had car for 8 days. They worked with subaru national headquarters engineers. No problems found. No loaner car provided episode 4. 3. 21. 21 jump started. Subaru contacted. I kept the car waiting advice from subaru. Car went well for 2 days episode 5 3. 23. 21 died again. Subaru contacted. I kept the car waiting advice from subaru. Have not restarted. I want the car replaced. |
| Category | Visibility:windshield |
| Date | Mar 26, 2021 |
| State | MO |
| Description | Tl* the contact owned a 2020 subaru outback. The contact stated that upon entering the vehicle, she noticed a crack had formed on the passenger's side of the windshield. The contact called frank fletcher subaru (3430 e 20th st, joplin, mo 64801) who referred her to the manufacturer for assistance. The contact called the manufacturer and the manufacturer agreed to repair the windshield free of charge. Soon after the repair, the contact stated that while driving at 45 mph, another crack had formed on the bottom driver's side windshield, without impact. The contact stated that the cracks obstructed her vision while driving. The contact called the manufacturer and was offered an incentive to trade the vehicle in for a 2021 subaru outback. The contact agreed to the trade offer and returned the vehicle to the manufacturer. The failure mileage was approximately 10,000. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Mar 24, 2021 |
| State | CA |
| Description | Vehicle has had multiple documented incidents of the infotainment system crashing or going dark and being unresponsive. Today during another episode the vehicles adaptive cruise control could not be turned off. The vehicle would not come out of cruise and continued to drive at speed. Placed vehicle in neutral while on the highway to restart the engine and electrical system. The entirety of electrical controls were unresponsive. The infotainment crashing and becoming inoperable are a relatively common experience, but this is the first time we experienced loss of vehicle control. |
| Category | Visibility/wiper |
| Date | Mar 23, 2021 |
| State | TX |
| Description | I was moving vehicle into garage when I heard a "pop". I saw a crack about 2/3rds up on the right side of the windshield. Crack started from the edge of the glass and is propagating towards moving towards the center. |
| Category | Visibility:windshield |
| Date | Mar 22, 2021 |
| State | NY |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that upon entering the vehicle, the contact became aware of a crack on the upper section of the windshield. The contact stated that the crack was not caused by an impact. The contact stated that the crack obstructed her vision while driving. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000. |
| Category | Electrical System |
| Date | Mar 21, 2021 |
| State | WI |
| Description | Purchased car from dealership,parked 10 hours, battery dead. |
| Category | Electrical System |
| Date | Mar 19, 2021 |
| State | CA |
| Description | On march 1, 2021 vehicle had 4992 miles on it and vehicle would not start. Had to call roadside assistance and have vehicle jumped. Took to dealer, they said battery, alternator and starter, tested good. On march 17th, vehicle had to be jump started. On march 18th, vehicle had to be jump started twice in the same day. On march 19th, vehicle had to be jump started and taken to dealer. Vehicle now has 5192 miles. On march 19, 2021, a case was opened with subaru of america. |
| Category | Unknown Or Other |
| Date | Mar 19, 2021 |
| State | TX |
| Description | While driving on the highway the sunroof spontaneously shattered. The nearest car in front of me was appeared to be a football field away, in front of me. I never saw anything bouncing in front of me/towards me. It literally sounded like someone shot at the car. The interior shade was closed. Temperature was approx. 75 degrees. Occurred at 7:17pm. There was no sound of anything hitting the glass, it just shattered. |
| Category | Visibility/wiper |
| Date | Mar 18, 2021 |
| State | KS |
| Description | My 2020 subaru touring outback's windshield cracked as it was parked at home in my driveway. This occurred on march 6th 2021. The crack in goes about half way across the windshield in the line of sight as I drive it. It had not been on the road at all that day. I drove it the day before and there was no crack or chip present. I believe this to be the result of a defective windshield and a hazard while I am driving as it impaired my line of sight. The repair was over 00, but my deductible was from geico. |
| Category | Electrical System |
| Date | Mar 17, 2021 |
| State | CA |
| Description | My car has 6700 miles and the battery completely died. After having it jump started by csaa, I drove it to subaru. The service manager acknowledged that subaru was having electrical problems with their cars. |
| Category | Electrical System |
| Date | Mar 17, 2021 |
| State | FL |
| Description | Battery dies. The car is little over 1 year old, the battery died and it had to be towed september 2020, dealer charged it up, the battery died again in january 2021 and dealer replaced with a new battery. The control panel has gone "black" several times no status shows. |
| Category | Visibility/wiper |
| Date | Mar 17, 2021 |
| State | CA |
| Description | 2 oem windshields in a row - the one that came with the car and a replacement, have both had cracks of over 24 inches with multiple fracture lines all stemming from one tiny rock hitting the windshield and leaving a pit. The vehicle was in motion on the interstate both times the small rocks struck the windshield and created the pits that later turned into the large cracks. |
| Category | Electrical System |
| Date | Mar 16, 2021 |
| State | WA |
| Description | I attempted to start the car in the morning and the battery was too weak. I charged the battery and let the car run 15 minutes. Four days later, when I attempted to start the car, the battery was too weak again. I found reference to this as an issue possibly known to subaru of america with recommendation to report to nhtsa. |
| Category | Structure:body |
| Date | Mar 16, 2021 |
| State | MS |
| Description | Bought brand new, in 5 months the windshield had a cracked windshield, not the impact strike spider type, but from the drivers side edge, straight line crack 2 feet long. The second time a crack, straight line type from the passenger edge. The vehicle was in motion both times, 50 miles an hour, no other vehicles around. While driving with the crack, the crack would get longer. Never scene anything like it. |
| Category | Electrical System |
| Date | Mar 15, 2021 |
| State | MD |
| Description | Battery goes dead when don't drive it weekly. Purchased new from dealer in june 2020. Have had aaa out twice to jump the battery. Have been told by aaa and dealership to drive the car or start it and let it run for 30 minutes every couple of days to keep battery charged because electronics drain the battery. Car was in garage. |
| Category | Visibility/wiper |
| Date | Mar 15, 2021 |
| State | MN |
| Description | A few minutes into a drive through our neighborhood (after 9pm) we noticed a small crack appear in the middle bottom of the windshield. Right before our eyes we watched it grow from a couple of inches to about 10 inches in length. It only took a minute or two for this to happen. We never drove over 25 mph. There were no other cars on the streets. There was northing around that could have hit our windshield. It happened all by itself. 32 years of driving many vehicles and I never had this happen before. The picture was taken at night right after as we went straight home. Hard to see the entire length because of the night picture. Not sure how much bigger the crack could have gotten. Luckily we were close to home and not driving on the highway at a higher speed. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Mar 14, 2021 |
| State | MO |
| Description | Windshield cracked from the bottom of windshield. I had complained to the the dealer. They won't help me and said it is rock chip. It was in the parking mode when it start to crack itself. |
| Category | Electrical System |
| Date | Mar 11, 2021 |
| State | CA |
| Description | My outback was bought new less than 6 months ago and now the car battery will not hold a charge. My car only has about 3,000 miles on it, it's used mostly for city driving. One morning my car was completely dead in our driveway, nothing would turn on, so we jumped the car battery and it worked fine the rest of the day. When the car turned on, no lights were on to indicate that the battery had been drained due to lights being kept on. The next morning the car was completely dead again. We jumped the car again, but after not being used for several hours the car battery was again completely dead. We are taking it to the dealership but it appears there is already a lawsuit against subaru for the same thing happening in other 2016-2020 outbacks. |
| Category | Visibility/wiper |
| Date | Mar 08, 2021 |
| State | NC |
| Description | Vehicle parked at charlotte douglas airport from 2/27/21-3/5/21 developed windshield crack in stationary condition with no observable external damage to windshield or car. Luckily the crack is minor and did not impair driving but a full replacement was necessary. Seems like this shouldn't happen to an almost new parked car with no noticeable damage to windshield. |
| Category | Visibility/wiper |
| Date | Mar 04, 2021 |
| State | NJ |
| Description | While driving my subaru outback today on a clean, clear interstate highway with very few other vehicles on the road the front windshield cracked, making a very loud noise. The crack originated at the base of the windshield to the right of center and travelled up and to the left. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Warning, Visibility/wiper |
| Date | Mar 03, 2021 |
| State | CA |
| Description | My 2020 subaru outback has had a 2nd incident with a windshield crack that dramatically spread more than a foot long across the windshield, starting from a pin-needle-sized hole near the bottom left corner, I. E., on the passenger side of the windshield. I was driving on the freeway around speed limit when a pebble hit it, causing the tiny hole, which only erupted into a huge crack after I parked it. I've only had the car for exactly 1 year when it happened and it's only been driven for less than 6,000 miles. The windshield seems thin and not durable. |
| Category | Electrical System |
| Date | Mar 02, 2021 |
| State | CA |
| Description | I purchased a new 2020 outback onyx xt in fall 2019. It generally had no issues and ran fine with normal driving (eg driving to work and errands every day or two). Fall of 2020 (car around 10,000 miles) the car randomly was fully dead (couldn't unlock doors or start the engine) one morning after having been driven normally one or two days before. I jump started the car, drove it for an hour, and the battery seemingly did not charge - the car died immediately after the car was turned off and it could not be locked/unlocked/started/etc. The car was jump started again and brought to the dealer who diagnosed a faulty battery unit which was replaced under warranty. The car then worked normally until early 2021, when the issue repeated itself - for no apparent reason, the car died, after having worked fine the day or two before (I. E. It wasn't left undriven for an extended period of time). It was jump started, brought into the dealer, and same diagnosis/fix - battery replaced under warranty. One week later, the issue repeated itself. The car was brought in and the dealer did more diagnoses and found that there was an interior light switch that was in an on position (although the light itself was off) - they tried to replicate the issue with leaving the light on causing the car to die overnight. They replaced the battery again under warranty. Most recently, around one week later - march 1 2021 - this issue repeated for a fourth time. I was specifically careful that no light switches were ever left on and the car had worked fine the day prior to it having been unable to start, and am awaiting instructions from subaru for next steps. Clearly it is not simply a "bad battery" as the dealer has been unable to fix the car (which is under warranty) and make it useable for normal driving. |
| Category | Visibility/wiper |
| Date | Mar 02, 2021 |
| State | NE |
| Description | The windshield cracked. The car was parked in the garage at my residence. I got something out of my glove box and it was fine. I went back an hour later to put the item back and noticed the windshield had a large crack in it. |
| Category | Visibility/wiper |
| Date | Mar 01, 2021 |
| State | WA |
| Description | Last sunday morning I discovered a cracked windshield as I got into the car. Crack appeared for no apparent reason and was not there the day before when car was last driven. Car was parked in the garage overnight. |
| Category | Visibility/wiper |
| Date | Mar 01, 2021 |
| State | NY |
| Description | Windshield cracked for no apparent or obvious reason. Was not struck by any object. The vehicle was moving. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Warning, Visibility/wiper |
| Date | Feb 27, 2021 |
| State | AR |
| Description | Windshield developed a progressive crack from edge on passenger side for no apparent reason. The crack was not there on friday, 2/26/2021 at the end of the day. However, when I went to drive it on saturday morning, 2/27/2021 there was a 6-8 inch crack. The crack has continued to spread across the windshield. I did not hit anything nor did anything hit the windshield. |
| Category | Forward Collision Avoidance: Warnings |
| Date | Feb 26, 2021 |
| State | NY |
| Description | Hairline crack in windsheild |
| Category | Electrical System |
| Date | Feb 25, 2021 |
| State | MO |
| Description | I purchased my 2020 outback in may 2020. In february 2021, I had about 5400 miles on the car when the battery seemed to die. Admittedly the temperatures were cold and the car was outside for 48 hours without being driven. I was unable to successfully jumpstart the car when I attempted to do so one week later. The temperature that day was in the upper 20s. I tried again 3 days later when the temperature was about 40. I successfully jumpstarted it that day and I let it idle for 20 minutes. The next morning, it would not start again so I had to jumpstart it once again. This time I idled it for 20 minutes in the morning and 20 minutes in the afternoon (it started without a jump in the afternoon). The next morning it once again required jumpstarting. I let it idle for 20 minutes in the morning and another 20 minutes in the afternoon (once again jumpstarting in the afternoon was not necessary). Finally, it started on its own the next morning and I drove it to the dealer who said everything with the battery and the electrical system was fine. There was no evidence of any electrical problem. I am not convinced about this in light of problems with 2017-2019 outback battery failures. |
| Category | Visibility/wiper |
| Date | Feb 25, 2021 |
| State | OH |
| Description | Windshield cracked down the middle while driving on a clear day and nothing seemed to have hit the window |
| Category | Electrical System |
| Date | Feb 23, 2021 |
| State | VA |
| Description | My car is less than 1 year old and only has 3200 miles. The battery has died twice in that time and needed to be jumped. Last time was feb 23 2021 |
| Category | Electrical System |
| Date | Feb 22, 2021 |
| State | CA |
| Description | Need imo she scheme |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Blind Spot Detection, Visibility/wiper |
| Date | Feb 22, 2021 |
| State | IN |
| Description | Returned to car found front windshield cracked. No event occurred to my recollection to cause this |
| Category | Visibility/wiper |
| Date | Feb 20, 2021 |
| State | AL |
| Description | Within 12 hours of having the car, the windshield cracked for seemingly no reason. No rock hit the windshield nor was I using air conditioning or the heater. Outside temp was about 65f. I was driving on the freeway at 65 mph. |
| Category | Visibility/wiper |
| Date | Feb 20, 2021 |
| State | NJ |
| Description | Drove car on wednesday (2/17/21) and parked in my garage. Went to drive car on friday and saw I had an l shaped crack in the windshield from passenger pillar across and down the windshield. No ding is felt on the outside of the windshield. |
| Category | Engine, Vehicle Speed Control |
| Date | Feb 19, 2021 |
| State | OH |
| Description | Auto on-off function shuts off engine when vehicle stops in traffic for any reason. The engine is to restart when driver steps on accelerator... However this is not always the case. Many times the engine fails to start which causes the driver to believe the accelerator needs more pressure. When the engine does finally start the car leaps forward since it is still in forward gear. This forward leap is very dangerous since ithe leap is totally unexpected. Most drivers turn off this function however the driver turn off selection is voided once the car is turned off. The driver must remember to cancel this auro-off function every time the car is started subaru has received many complaints about this function and has decided to relocate the off-on icon to a front screen rather than the previous 3rd screen. The correct fix would seem to be once the driver selects to shut off this function it should not override the off selection unless initated by the driver. Once I shut off my radio it stays off until tirned on again. Subaru service program wri-20 janurary 2021 |
| Category | Unknown Or Other |
| Date | Feb 18, 2021 |
| State | NH |
| Description | My windshield spontaneously cracked overnight while it was parked in the driveway. One morning as I was getting in the vehicle and I noticed a crack had appeared in the windshield originating from the bottom of the glass on the passenger side and extending up and to the center about a foot. |
| Category | Visibility/wiper |
| Date | Feb 18, 2021 |
| State | CA |
| Description | Windshield started cracking from below the wipe trim and keeps cracking. Was driving up donner summit hwy 80. Traveling approximately 60 mph. Temperature in 20's elevation gain to near 6500 feet. Some sleet snow wipers in use. Noticed crack after storm cleared. Crack happened from no known impact. Didn't hear any rock impact. |
| Category | Electrical System |
| Date | Feb 17, 2021 |
| State | MT |
| Description | Battery drain, seems to be undiagnosable. Quick google search show lawsuits regarding this issue. |
| Category | Forward Collision Avoidance: Warnings, Service Brakes, Vehicle Speed Control |
| Date | Feb 17, 2021 |
| State | WA |
| Description | On tuesday 9 february, 2021 I was returning home from picking my two children up from school (age 4 and 6). As I approached the drive way the brakes functioned properly to allow me to turn into the driveway, but suddenly the brakes stopped functioning and the car accelerated driving straight through my closed garage door. I was able to control steering but regardless of my foot pressing firmly on the brake pedal, the car continued to accelerate. Thankfully, installed in the cement was a rogue r3 weight rack that was bolted into the cement at four locations. The car proceeded forward until colliding with the weight rack, a mere 3 feet from our hvac system and the home structure. I immediately turned the vehicle off. If the weight rack did not stop the vehicle myself and my two children could have been significantly injured, not to mention, if my husband or two small children were in the garage at the time, this could have potentially resulted in death. My air bogs did not deploy, the auto collision safety mechanism failed. This is a very dangerous situation. We bought this vehicle with extended warranty in hopes to keep this as a family vehicle for many years to come, primary reason for purchase was safety. This vehicle is not safe and I am afraid to drive it. My vehicle was immediately towed to rpm performance in burlington washington for inspection. Later, brought to dwayne lanes subaru (purchase location) for inspection. Findings were that the vehicle operated as designed and driver is at fault. This vehicle is defective. Dangerously unsafe and this must be made highest priority to prevent future accidents and potential deaths. |
| Category | Visibility:windshield |
| Date | Feb 16, 2021 |
| State | FL |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that he noticed that the windshield had cracked without impact. The contact called the local dealer cannon subaru (5212 florida ave s, lakeland, fl 33813, (888) 450-8918) and made the dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was 9,567. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Feb 14, 2021 |
| State | IL |
| Description | Windshield had a crack, that I thought was weird as I didn't hear a rock, but a crack. I saw that 2020 subaru outbacks had a lawsuit for defect. I found out weeks after I made an insurance claim to have my windshield fixed. I was driving on a highway when this happened. |
| Category | Visibility/wiper |
| Date | Feb 12, 2021 |
| State | OK |
| Description | My windshield cracked for no apparent reason while driving. |
| Category | Visibility:windshield |
| Date | Feb 12, 2021 |
| State | MI |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated while driving at an unknown speed, the front windshield cracked without impact. The contact called glassman automotive group (28000 telegraph rd, southfield, mi 48034, (888) 451-0949) however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 12,133. *bf the consumer stated there was a chip in the windshield and then it cracked. |
| Category | Electrical System |
| Date | Feb 11, 2021 |
| State | AZ |
| Description | Car had been running fine since purchased new in aug 2020. I had a normal 6 month service appointment for monday feb 8, 2021. On sunday feb 7, 2021 car wouldn't start. I called roadside assistance and they came to my home and used a battery starter to jump start the car. I let the car run for 30 minutes to charge the battery. The next day the car started fine so I went to the dealership for the scheduled service appointment. I asked them to check the battery because the car had to be jump started the day before. When the service was complete I was told that the battery checked out fine. Refer to item #5 on attached service report. I drove the car home. On wednesday feb 10, 2021 I tried to start the car but it wouldn't start. Roadside assistance came to my home and jump started the car. I drove the car to the dealership to have the service department look for a problem. The drive to the dealership took about 45 minutes. When I got to the dealership I turned the car off and, with the service advisor standing next to the car, tried to start the car. The car wouldn't start. I've since look inline for similar complaints and have found that lawsuits have been filed against subaru regarding similar complaints. See page #1 of attached magazine article. |
| Category | Electrical System |
| Date | Feb 10, 2021 |
| State | DE |
| Description | Car will not start. Battery is dead. We drove it monday and it was fine. We did not use lights and made sure everything was off. Today, it would not start. Battery was dead! |
| Category | Visibility/wiper |
| Date | Feb 07, 2021 |
| State | IL |
| Description | My husband and I were driving on the highway for approximately 20 minutes, when we started to hear a crackling sound. Soon after, we watched the windshield start to crack on the driver's side. The crack continued to spread, and by the time we returned home, the crack extended further. We were driving straight at 61 mph when the crack started, no turns or bumps in the road at the time the crack appeared. This happened on our 2020 outback touring with 2,300 miles, that we purchased october 2020. |
| Category | Electrical System |
| Date | Feb 05, 2021 |
| State | WI |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that the doors failed to open with the key fob. The contact noticed that the battery was drained. The contact called don miller subaru west (5822 odana rd, madison, wi 53719; (608) 442-3200) and was informed to start the vehicle more frequently so that the battery would recharge. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,000. The vin was invalid. |
| Category | Visibility:windshield |
| Date | Feb 05, 2021 |
| State | CA |
| Description | Tl* the contact's son owns a 2020 subaru outback. The contact stated that upon entering his son's vehicle, he noticed that a large horizontal crack had formed from the top of the driver's side windshield and extended to the bottom passenger's side. The contact stated that the vehicle had been parked and the crack had formed without impact. Additionally, the crack obstructed his vision while driving. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The approximate failure mileage was 2,000. |
| Category | Lane Departure: Assist, Lane Departure: Blind Spot Detection, Visibility/wiper |
| Date | Feb 04, 2021 |
| State | NC |
| Description | My car was parked and I discovered about a foot long crack in my windshield. There does not appear to be a reason for cause, no chips in my windshield or accidents with the car. It's mostly garage kept and has less than 12000 miles over 14 months of ownership. |
| Category | Electrical System |
| Date | Feb 03, 2021 |
| State | IL |
| Description | I've had recurring issues with my battery dying. I've reported previous issues on here to show that it is recurring. I don't drive that often because I'm working remotely right now but drove 90 miles in a single trip on friday, jan. 22. On saturday, jan. 23 my vehicle wouldn't start because the battery was dead. I now carry a battery jumper because of previous issues so I jumped the vehicle and drove about 50 miles. On sunday, the vehicle started fine so I drove my 90 mile return trip. The vehicle was not used much but I made sure it would start each day and took a short trip in the middle of the week. Yesterday, february 2, the battery was dead again. Instead of jumping it, I'm going to have it towed to the dealership so they can troubleshoot. They have troubleshooted it twice before and have not been able to find the source of the battery drain. All interior lights are in the off position and I have not used anything but the driver's door which I made sure is closed and locked upon exiting. I have a claim going with subaru consume affairs. This week the lows will be in the negative numbers and I don't think I should have to stand outside and jump my own vehicle in that weather because of a faulty batter/alternator/lemon vehicle. |
| Category | Visibility/wiper |
| Date | Feb 03, 2021 |
| State | CA |
| Description | The front windshield cracked for no apparent reason. |
| Category | Visibility/wiper |
| Date | Feb 02, 2021 |
| State | CA |
| Description | The windshield cracked for no apparent reason. The car was parked in the driveway for about 24 hours. I noticed the windshield was cracked when I got into the car. |
| Category | Electrical System |
| Date | Feb 01, 2021 |
| State | CO |
| Description | The battery died with only about 6500 miles on the car. The car was last driven 48 hour ago. Nothing was left on. The vehicle was in a warm garage since it was last driven. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Jan 30, 2021 |
| State | CO |
| Description | Windshield cracked for no reason as it was sitting in the garage |
| Category | Unknown Or Other |
| Date | Jan 28, 2021 |
| State | ME |
| Description | Windshield spontaneously cracked in a safe location (driveway). |
| Category | Electrical System |
| Date | Jan 27, 2021 |
| State | CO |
| Description | Infotainment center screens black out or don't work at all. Dealer has done two updates on two separate occasions. |
| Category | Electrical System |
| Date | Jan 27, 2021 |
| State | CO |
| Description | Window motors don't work properly. Get stuck in the down position or when rolling down will pop back up and down before getting stuck in the down position. I have had one motor on driver side replaced and am now needing the driver side replaced again along with passenger side. |
| Category | Structure:body, Unknown Or Other |
| Date | Jan 27, 2021 |
| State | CO |
| Description | The windshield cracked in the garage while it was stationary. Nothing physically damaged the windshield and it cracked on its own. This happened twice on my 2017 subaru outback as well. I see that there is a class action lawsuit in place and I would like to get added as this is the third time this has happened. |
| Category | Visibility/wiper |
| Date | Jan 27, 2021 |
| State | CO |
| Description | Front windshield cracked on drivers side for no apparent reason. Vehicle was in motion. No objects hit vehicle. |
| Category | Electrical System |
| Date | Jan 25, 2021 |
| State | MI |
| Description | My 2020 subaru outback is just over a year old and has just over 15,000 miles on it. In the last month, the battery has died 4 times causing me to be stranded. The cause of the battery dying is very minor electrical usage when the car is off, resulting in the car not starting. |
| Category | Visibility/wiper |
| Date | Jan 25, 2021 |
| State | WA |
| Description | I was driving on the freeway at around 55mph and the windshield suddenly developed a crack on it's own without anything other than air/wind hitting the windshield. The crack seems to have started at the left edge of the windshield on driver's side. |
| Category | Unknown Or Other |
| Date | Jan 21, 2021 |
| State | MO |
| Description | Subaru shows a recall, you don't. From subaru site: https://www. Subaru. Com/vehicle-recalls. Html/vin=[xxx] ----- year: 2020 vehicle: outback model: limited xt type: customer satisfaction| service campaign: wri20| nhtsa campaign: n/a cp1 software upgrade open incomplete december 11, 2020 schedule services description in the interest of customer satisfaction, subaru of america, inc. (subaru) is initiating a service campaign for certain 2020-2021 model year legacy and outback vehicles to update the cockpit control module (ccm) software to the latest version. Safety risk this condition is not safety related. Remedy subaru retailers will reprogram the ccm software on the affected vehicles at no charge to the customer. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr |
| Category | Visibility/wiper |
| Date | Jan 21, 2021 |
| State | AL |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that after parking the vehicle, the next morning it was discovered that the front glass windshield had cracked. The cause of the crack was undetermined. The contact indicated that no object had made contact with the windshield to cause the failure. The local dealer and manufacturer were not yet contacted. The failure mileage was 31,000. |
| Category | Visibility/wiper |
| Date | Jan 21, 2021 |
| State | CA |
| Description | Crack in front of my eyes driving on interstate 10, no cars in front of me at the time |
| Category | Visibility/wiper |
| Date | Jan 19, 2021 |
| State | NC |
| Description | I had almost the exact same experience with my windshield as another complaint I saw filed. My 2020 subaru outback had its windshield cracked while traveling southbound on a highway in sc on dec 22, 2020. The crack started small and grew quickly over the course of my travel to about 16 - 18 inches. The windshield had to be replaced and the eyesight safety system needed to be recalibrated which was both time consuming and expensive. I have traveled a lot in my life with multiple cars but never experienced a cracked windshield that spreaded like it did with my new outback. It is disappointing and concerning after reading more about the pending lawsuit on defective windshields. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Jan 17, 2021 |
| State | CA |
| Description | When apple carplay is being used, the multimedia display has frozen several times and when it freezes, the resets itself to a black screen. Once it resets to a black screen, the eyesight is disabled and rab (reverse automatic braking) is disabled. I have had a moment where the screen was completely black and both things were disabled for over 15 minutes while I was driving. Until the moment I turned off the car did it stop showing the issue but this wasn't the first instance of it happening. The moment I do need the eyesight would be too late since it's disabled. I've recorded several videos of this happening and I've taken it to the dealership but they tell me nothing can be done since they can't duplicate the issue and that the video recording is "hypothetical." I've uploaded some of the videos I've recorded onto youtube for you to check and verify. Https://www. Youtube. Com/channel/ucna9z1x9itggupuo_al_blg |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Warning, Visibility/wiper |
| Date | Jan 14, 2021 |
| State | TX |
| Description | My 2020 subaru outback had its windshield cracked while traveling on a texas highway (south padre - austin) on dec 27, 2020. The crack started small and grew quickly over the course of the travel to almost 20 inches. The windshield had to be replaced, which was expensive, considering the eyesight safety systems needed to be recalibrated. I have traveled over 200k miles in the us in multiple cars but never experienced a cracked windshield that happened so quickly and spontaneously as it happened on the subaru outback. I understand that this could be a one-off experience but reading more about the pending lawsuit on defective windshields made me submit this complaint. |
| Category | Visibility/wiper |
| Date | Jan 11, 2021 |
| State | MA |
| Description | A 12-inch ling crack developed spontaneously in the windshield while the car was parked in my driveway overnight. Only ~3,470 miles on the car. The crack started at the bottom-middle and went upward and toward the passenger side in a j shape. There were no signs of an impact to me, but the dealer said they was signs of impact so it would not be repaired under warranty. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Warning |
| Date | Jan 09, 2021 |
| State | NY |
| Description | This 2020 subaru outback touring xt ran well for the first 10,000 miles. We were informed it had a recall and this was corrected 1/06/2021 by carboone's subaru in utica, ny. After the recall repair when the adaptive cruise and adaptive steering are engaged if the vehicle appeared to leave its lane the warning message is 'put your hands on the steering wheel'. Before this it was 'lane departure'. If the adaptive steering is not engaged the warning remains 'lane departure'. This behavior happens on all roads when the adaptive steering and adaptive cruise can be engaged. It occurs at all speeds. This warning to put your hands on the wheel occurs when your hands are on the wheel and is not consistent with what is happening (lane departure) nor what the vehicle warnings are when not using the adaptive steering. This presents a confusing picture to the driver and could lead to an inappropriate response to what is happening and cause an accident. Subaru's response to the change of warnings is 'this is normal behavior'. |
| Category | Visibility/wiper |
| Date | Jan 08, 2021 |
| State | VI |
| Description | Driving on the interstate (64) and got a small chip (about the size of my pinky nail) from a rock/ pebble in lower left area of windshield. Parked the car at home. Chip was stable. The next morning the chip now has a crack across the windshield horizontally about two thirds of the way. The dealership (casey subaru) has replaced the windshield. It has cost me 0 out of pocket which is to be refunded to me from both my insurance company (0) and the dealership (0). I purchased an extended warranty from casey. I was told that chips no more than one half inch are covered. But not cracks. Thank you, scott. |
| Category | Electrical System |
| Date | Jan 06, 2021 |
| State | VA |
| Description | Dead battery, less than 14,000 miles on the car, 14 months since purchase; car is kept in a heated garage and therefore not subjected to temperature extremes |
| Category | Visibility:windshield |
| Date | Jan 06, 2021 |
| State | TX |
| Description | Tl* the contact owns a 2020 subaru outback. While driving 55 mph, a rock impacted the front driver's side windshield causing a large crack in the windshield. The vehicle was taken to local subaru of georgetown (7501 n interstate 35 frontage rd, georgetown, tx 78626) however, the vehicle was not under warranty and not repaired. The manufacturer was not notified of failure. The failure mileage was 6,800. |
| Category | Visibility/wiper |
| Date | Jan 05, 2021 |
| State | CA |
| Description | I have had 4 cracked windshields that have needed to be replaced in one years time. No windshiled has made it longer than 5 months, two only lasted about 6 weeks. I have replaced all with oem glass. Last three incidence were for unknown cause to me. I purchased my car 10/12/19 . First windshield was replaced 12/19, second 5/20, then 7/20, and again 12/20 |
| Category | Unknown Or Other |
| Date | Jan 04, 2021 |
| State | IL |
| Description | I/we were driving west on river drive, in davenport iowa, and the windshield cracked on the drivers side. Later in the trip it cracked on the passenger's side. Nothing has ever hit the windshield to cause it to crack. I believe this is due to a defective windshield. |
| Category | Visibility/wiper |
| Date | Jan 04, 2021 |
| State | WA |
| Description | My wife and I were sitting in our car at a red light stationary and the windshield cracked from the base up about 10 in long for no apparent reason. There was no damage prior to the event. |
| Category | Visibility:windshield |
| Date | Jan 04, 2021 |
| State | OH |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that a crack had formed on the right, lower passenger's side of the windshield on three separate occasions without impact. The contact had the windshield replaced twice and that the same crack had formed after each replacement. The contact stated that the crack spread onto the driver's side of the windshield and obstructed her vision while driving. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70. |
| Category | Visibility:windshield |
| Date | Jan 04, 2021 |
| State | GA |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while driving home from troncalli subaru (820 atlanta rd, cumming, ga 30040) there was an abnormal cracking sound coming from the windshield. Upon discovery, the contact noticed that a crack had formed on the edge of the middle passenger's side windshield. Overnight, the crack spread halfway across the windshield. The contact stated that the crack obstructed his vision while driving. The contact had the vehicle repaired at the same dealer by his insurance provider. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was unknown. |
| Category | Visibility/wiper |
| Date | Jan 03, 2021 |
| State | CA |
| Description | This is the second cracked windshield I have had to replace with this car in a little over a year of ownership and 18k miles. It started as a tiny rock chip below the windshield wiper and turned into a 12+ inch crack within a day. I don't remember when the tiny rock hit my windshield, but the fact that I am now on my 3rd. Windshield should point to some sort of issue with the manufacturer. The windshield replacement and reprograming of the safety components totals Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Unknown Or Other |
| Date | Jan 02, 2021 |
| State | VA |
| Description | It is not about an accident. I discovered a crack on the side of the rear right tire. It seems to be a defective tire since I didn't drove on any obstacle. It looks like there is a potential for blow, loosing control of vehicle, accident, injury, or deadly accident. |
| Category | Visibility/wiper |
| Date | Jan 02, 2021 |
| State | GA |
| Description | I purchased a new 2020 outback on november 23rd. On december 30th it developed a crack in the middle of the windshield starting at the bottom about two inches. Each day it has grown. Now it is about 10 inches long and is splitting to each side. I called the dealership and they informed me I would have to turn it in on my insurance. The car has 842 miles on it.. From all the reports I have read an this issue subaru should issue a recall and fix this windshield issue. I had hoped this car could last for years but it is not looking that way so far. When the crack developed it was parked under the carport and had not had any impact. |
| Category | Visibility/wiper |
| Date | Jan 01, 2021 |
| State | CA |
| Description | Rear camera poor image quality. The back-up camera is that it gets fairly grainy in light rain and/or at night. Not very clear and I don't see any settings anywhere. It looks like a very old camera lacking lighting and you also see the "grain" of the image. |
| Category | Unknown Or Other |
| Date | Dec 30, 2020 |
| State | FL |
| Description | Windshield spontaneously cracked for no apparent reason. No impact, just cracked as I was driving out of my neighborhood (about 10mph). |
| Category | Visibility/wiper |
| Date | Dec 30, 2020 |
| State | CA |
| Description | After a 650 mile drive with no impacts to windshield or perceptible cracks, parked the car overnight. In the morning, a crack had developed from the lower driver side of the windshield moving up and to the passenger side. With no further driving, the crack continued to grow toward the passenger side, splitting into two cracks. The spontaneous crack is in the eyeline. The vehicle was stationary when the crack formed and has been stationary as the crack has grown. See pictures. One photo is when first developed, (december 14, 2020) second in on december 30, 2020 after no driving and the car remaining stationary from the 14th).. |
| Category | Visibility/wiper |
| Date | Dec 30, 2020 |
| State | VA |
| Description | The vehicle experienced a ~12" crack vertical crack in the windshield. The vehicle was parked and stationary when the windshield cracked. No known pebble, rock, or debris was known to have stuck the windshield. There was a relatively loud "pop" sound and the crack appeared in the windshield. The crack extends from about halfway up the windshield down to the bottom of the black section of glass that supports the windshield wipers (visible but less obvious in the photo than the crack through the transparent section of the glass). The vehicle was ~4 months old (purchased new) at the time the windshield cracked. Outdoor temperatures ranged from ~15 to 35 degrees fahrenheit at the time the windshield cracked. |
| Category | Visibility/wiper |
| Date | Dec 30, 2020 |
| State | CA |
| Description | Windshield cracked in a relatively new (1-year-old) vehicle. I discovered the crack in the morning when the vehicle was stationary. I believe it wasn't there yesterday when I last parked the car. |
| Category | Visibility/wiper |
| Date | Dec 30, 2020 |
| State | CO |
| Description | Windshield spontaneously cracked overnight. No marking of rock or any damage. |
| Category | Visibility:windshield |
| Date | Dec 29, 2020 |
| State | PA |
| Description | Tl* the contact owns a 2020 subaru outback. The contact noticed that the windshield started to develop a crack on the driver's side base seven inches long, without an impact. The vehicle was taken to williams subaru of sayre (222 spring st, sayre, pa 18840) and the contact was informed to contact his insurance provider. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000. |
| Category | Electrical System |
| Date | Dec 26, 2020 |
| State | IL |
| Description | On tuesday 12/22/20 at approx 3 pm I got in my car to run an errand and it wouldn't start. I had moved it the evening before from the street to the driveway. I did not open anything but the drivers side door and locked it when I exited the vehicle. I had not used the lift gate in the last few days and all doors were closed. I had not turned on any interior light either or headlights. I had it jumped the next morning and it started. |
| Category | Electrical System |
| Date | Dec 26, 2020 |
| State | IL |
| Description | I went out this morning 12/26/2020 and the car won't start again. Because of the previous problem on 12/22/20 which I have reported. I made sure everything was closed and locked securely and all lights were off. Prior to the 12/22/20 incident, I had 2 previous incidents since purchasing the car. One previous incident involved a battery drain (I do not remember the date) because the cabin light was left on overnight. The battery drainage prevention function should have kept that from happening but did not. Also, on approx. 9/1/20, I received an email from subaru about a software update. I tried to update the software but the process wouldn't complete for some reason. Within a few hours I received another email saying to disregard the previous one and that there was an issue with the update. The issue left me without any display. I took the vehicle in and had to have the whole radio replaced. |
| Category | Electrical System |
| Date | Dec 26, 2020 |
| State | IL |
| Description | On approx. 8/22/20 I received an email or text from subaru or starlink, I don't remember, about a software update. I tried to update the software but the process wouldn't complete for some reason. Within a few hours I received another email saying to disregard the previous one and that there was an issue with the update. The issue left me without any display. I took the vehicle in and had to have the whole radio replaced. The vehicle was parked in my driveway. |
| Category | Visibility/wiper |
| Date | Dec 26, 2020 |
| State | OK |
| Description | Today (26 december 2020) as I parked my 2020 subaru outback in a business parking lot, for the third time in just four months I noticed my windshield starting to crack for no apparent reason. There were no vehicles, road debris , or winds to cause this. This is the third cracked windshield on my new subaru in four months for no apparent reason. Subaru has a problem! I have driven over 1. 5 million miles in forty-plus plus years, and never in all the different manufacturers and models of vehicles have I ever had issues like this! |
| Category | Electrical System |
| Date | Dec 24, 2020 |
| State | AK |
| Description | On the 21st of december the battery in my outback went dead. I took it into the local dealership and they recharged the battery. When I tried to start the car two days later, the battery was dead again. I have an appointment to take it back to the dealership on the 29th of december. Both times, the car was started 10-12 hours before. |
| Category | Visibility/wiper |
| Date | Dec 21, 2020 |
| State | CA |
| Description | My vehicle had been parked, in a safe place, at my residence for approximately 3 days. One morning, I discovered a crack in the windshield which began on the passenger side, runs in a smooth line, making a turn upward and continues across the windshield and stops close to the center. The car had not been struck by a projectile or anything the last time I had driven it. There is no "spider-webbing" or marks that would be consistent with it getting hit. |
| Category | Visibility:windshield |
| Date | Dec 21, 2020 |
| State | AZ |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while driving 55 mph, a stone hit the front windshield and cracked the glass without warning. The vehicle was taken twice to an independent mechanic where the glass was replaced however, the failure recurred. The local dealer and manufacturer were not contacted. The failure mileage 10,000. |
| Category | Air Bags, Electrical System, Steering |
| Date | Dec 20, 2020 |
| State | WA |
| Description | The battery started failing after less than 8000 miles on the car that is less than a year old. It left us stranded multiple times and jump start was required. Once upon jump starting the car the power steering was not functional. Multiple times the airbag failure indicator stayed on for the entire trip. Initially it was not clear to me what is going on as the whole electrical system went haywire and the car was producing a clattering noise instead of the usual starting noise. Eventually I tested the battery and it became evident that it failed. There are many such reports on the internet and also class action lawsuits against subaru due to their failure to address the underlying design flaws of the car. I hope that the nhtsa will force subaru to properly analyze the problem, come up with a proper fix and issue a recall to address this issue with obvious safety aspects. |
| Category | Electrical System |
| Date | Dec 11, 2020 |
| State | TN |
| Description | Did not drive car for 2 weeks, battery dead. |
| Category | Visibility/wiper |
| Date | Dec 11, 2020 |
| State | FL |
| Description | Windshield spontaneously cracked. About a 12 - 14 inch crack around the windshield top-center. There was no impact. This happened overnight while sitting in my driveway. |
| Category | Engine |
| Date | Dec 10, 2020 |
| State | VA |
| Description | Wife reported car stalled when making a turn after stopping. While turning she said it felt like the car was not getting any gas and had no power. She let the vehicle roll to a stop on the side of the road. She said it took several attempts for the car to start back up. This happened 3 times today during a trip to the dentist in the city of lynchburg, virginia. I called terry subaru of lynchburg when she got home and reported the problem. They told me to bring it in tomorrow to have it checked out. |
| Category | Unknown Or Other |
| Date | Dec 10, 2020 |
| State | WI |
| Description | According to wisconsin's lemon law, the vehicle that I own meets wi's lemon: * I bought a brand new car(only 4 miles were in it) * from day 2 (after purchasing), the carplay malfunction has been an on-going issue and never solved. Defect within a year and the car is still under the warranty. * dealer failed 5 times to fix the same issue. I paid 50k for the vehicle november, 2019 which is still under the warranty yet the problem is not being rectified. Over a year long battle, I am stuck with broken car. Service manager from the dealer admitted that they are not getting enough support from corp which led software update does not work. A few times, I almost rare ended the front of car due to carplay malfunction. Would you please look into this? |
| Category | Electrical System |
| Date | Dec 09, 2020 |
| State | CO |
| Description | On october 11, 2020 the car battery died. I got a jump from subaru service on 10/12/20 and brought it to subaru stamford for service. The tailgate open/close switch was stuck in the on position and may have caused the battery to drain. The switch was replaced. On 12/6/20 the car battery died again. I got a jump from subaru service and then drove the car for 20 minutes. One hour later the battery was dead. On 12/7/20 I jumped the battery and took it to subaru stamford for service. The mechanic checked all electrical systems and found no issues. I asked to have the battery replaced which was done. Note that these two incidents occurred while I lived at 171 courtland ave, stamford, ct. I am moving permanently to longmont colorado on 12/13/20. |
| Category | Visibility/wiper |
| Date | Dec 09, 2020 |
| State | CA |
| Description | My 2nd subaru outback in 3. 5 years, and it is the 3rd time I have to replace a windshield (?!) this time it is only in 4 months old car, 2020 model. I was not even driving when I noticed the windshield crack popping up - I was parked in front of my home, just started the car to warm it up. Lower section in front of the driver's seat, slightly towards the center. I inspected the area on the bottom of the windshield where it appeared the first - no apparent impact of the rock or some other flying object. It seems like the gap on the crack is about 1/2 mm wide - like the pressure from the inside is to blame for the crack? (see the pictures). Other people I know that own (or have owned) outbacks also had their windshield cracking. I googled it ' I see the information about class action lawsuit on the web. Https://www. Torquenews. Com/1084/new-ruling-subaru-cracked-windshield-lawsuit-now-adds-25m-cars something is just not right here. Subaru needs to step up and own it, before something happens to one of their customers. |
| Category | Unknown Or Other |
| Date | Dec 08, 2020 |
| State | TX |
| Description | I believe that the windshield cracked spontaneously. I drove to get coffee this morning. In the parking lot I noticed a 10 inch crack in the windshield that hadn't been there before. To my knowledge nothing has hit the windshield. The crack wasn't there yesterday. There was snow in the car this morning. I'm wondering if turning the interior heater had anything fun do with it. It's currently 32 degrees outside. There isn't a mark in the windshield except for the catch which seems to originate at the base of the windshield. There isn't a rock mark or anything else. I've only had this car for a a couple of months. |
| Category | Visibility/wiper |
| Date | Dec 05, 2020 |
| State | WA |
| Description | Vehicle was in motion on the highway and a large crack, approximately 12 inches in length, appeared following impact with a very, very small piece of debris, 1 cm max diameter. Near immediately a second piece of debris, also 1 cm max diameter, caused an 8 inch crack in length on impact weather was warmer than usual that week, compared to preceding days. The vehicle was changing lanes when this happened. Never had an issue like this with any other vehicle. |
| Category | Visibility/wiper |
| Date | Dec 04, 2020 |
| State | CO |
| Description | Our windshield cracked and the crack ran in a matter of minutes. I expect a broken windshield from time to time but this seemed very abnormal. The windshield was less than 6 months old and the small chip occurred after a tiny, tiny rock hit the windshield. This was weird because after years of driving in colorado small debri hit our windows all the time but never cause any damage. Then the chip ran all the way across the window in a matter of hours. It wasn't even cold or hot, it just freakishly ran across the window. Something just doesn't seem right for a new window to fracture like this so quickly. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Dec 03, 2020 |
| State | LA |
| Description | Windshield cracked without a reason. Car parked at night. Next morning windshield cracked without any sign of an impact |
| Category | Visibility/wiper |
| Date | Dec 03, 2020 |
| State | GA |
| Description | Today 12-3-20 we were driving on I-95 in florida to see my son for the 1st time in over a year (air force). Small road particles were stirred up from the road, (not anything large, you barely heard it hit the windshield, almost like sand) and then we heard a cracking sound, looked at our windshield and there is about a 9 inch crack all of the way to the bottom toward wipers, up towards the top. I'm 40 years old and have never had a windshield crack, must less like this over such road small particles. About 3 months ago, I was driving on i85 to work, and the same thing happened but I chalked it up to maybe the debris was larger than I thought. Today my husband, son, and niece were sin the car with me... And frankly I am concerned that if anything large ever hits this windshield, it will shatter, or the item will come through the windshield. So I do. It feel safe driving the vehicle for this very reason. A windshield is supposed to protect and I am not confident or convinced at this point at all that this one on my 2020 outback would stand a chance at any midsize road hazard. Before upgrading to the outback, I had a 2016 crosstrek and had a 'large rock' hit my windshield, when it did it scared me it hit so hard.... All that was left after that massive rick hit was a small half moon shaped chip. This 2020 outback could in no way take an impact like that one. It could severely hurt me or whomever is driving, including my 16 year old son if the windshield were to shatter if it is hit again. This needs to be recalled and replaced. For subaru, all about safety, it is a serious issue that as a loyal subaru owner has me questioning the mission statements and heartfelt commercials that we see daily. Make it right subaru. Fix it!! |
| Category | Visibility/wiper |
| Date | Dec 03, 2020 |
| State | CA |
| Description | Yesterday morning (car is parked), I discovered a crack that is about 4 inches long on my windshield and have gotten longer throughout the day and today. Currently, it is about 26 inches across the middle. I live in an apartment and have personal parking where are there open parking and not parked under a tree or anything that would have fallen on the windshield. There are no spiderweb crack or signs (like a rock being thrown.. Etc) that would indicate the windshield to crack. I called my dealership and was told that it was not covered under warranty nor was it recalled; even though there are numerous cases I've found online that many 2020 outback owners (and other subaru owners) have experienced cracked windshield for no apparent reason. I just bought this vehicle on 29feb2020; there is no way that a windshield would crack so suddenly unless it was not installed correctly or defective/due to heating element. |
| Category | Visibility/wiper |
| Date | Dec 01, 2020 |
| State | UT |
| Description | Came outside to get into the vehicle and saw that windshield was cracked. Had not driven it the previous day, the nearest house is over an acre away. We have no children. No idea why it would crack because we weren't driving it and there was no one around to damage it and it had been sitting for over 36 hours. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Visibility/wiper |
| Date | Nov 29, 2020 |
| State | WA |
| Description | The windshield cracked without a reason while I was driving. The crack starts at the top, approximately at the center. It started to expand down and in a few hours has reached half of the height. I checked with few repair shops and the verdict is the windshield needs a replacement. After the crack appeared my adaptive cruise control has started to turn off by itself for short period (so far it happened twice). |
| Category | Visibility/wiper |
| Date | Nov 29, 2020 |
| State | NY |
| Description | I was driving down a paved road when I heard a noise and realized I had a chip in my windshield. There were not cars around me and didn't see anything fly at my windshield. The road is in a residential/business neighborhood. The chip has not grown since then. I don't remember the exact date I've also noticed after going through a car wash my windshield will look clean for but by the end of the day it's looks dirty with little specks all over it again. It doesn't matter what the weather is. |
| Category | Electrical System |
| Date | Nov 28, 2020 |
| State | CO |
| Description | Infotainment system replaced controlling computer on april 17, 2020 and on july 16, 2020 an update was performed due to system going black |
| Category | Electrical System |
| Date | Nov 28, 2020 |
| State | OR |
| Description | I picked up my car , drive it home (227 miles) on 11/24/2020. The next morning the battery was dead and I was unable to open the hatchback. We charged the battery, showed fully charged but would not start. Jump started it, drove it 10 miles ( on ok from subaru salesman) the entire time it showed engine light on and emergency brake on ( the brake has been released) and the safety options were disabled. This morning the car would not start again. So far, the inly response from the salesman and service dept is that they have no idea what the problem could be. I was promised they would research the problem and call us, so far haven't heard from them. |
| Category | Electrical System |
| Date | Nov 28, 2020 |
| State | CA |
| Description | When entering the vehicle and attempting to turn it on, the car would not start (november 20, 2020) the car required a jump to get the engine to start. Took it into the subaru dealership who tested the battery and said the battery was fine & they charged the battery back up. (november 24, 2020). The following morning (november 25, 2020) the battery was dead again and had to jump the car. Over the following 36 hours anytime I drove somewhere, turned it off, it required a jump to start it again. Today (november 28, 2020) we took the car into the dealership again for analysis. They just put another oem battery back in the car and said they are not sure what the issue is. |
| Category | Unknown Or Other |
| Date | Nov 28, 2020 |
| State | CO |
| Description | Purchased vehicle dec 2019. Had first windshield replaced at our cost on april 29, 2020. Had chip in this windshield fixed at our cost on july 9. 2020. In october 2020, replaced windshield cracked starting on driver's side for no reason while on a main highway |
| Category | Visibility/wiper |
| Date | Nov 28, 2020 |
| State | AL |
| Description | Windshield glass cracked suddenly without any apparent cause. The crack appeared during driving on october 30, 2020. The size of the crack is about 1/2", and it has been temporarily repaired. |
| Category | Electrical System |
| Date | Nov 27, 2020 |
| State | TX |
| Description | Vehicle purchased in march. Have been driving less due to covid. Last trip was october 15th for 6 month baby appointment. Found that car wouldn't start and electronics not working on november 26th. Suspect dead battery and read online about outback electronic issues. |
| Category | Electrical System |
| Date | Nov 27, 2020 |
| State | NC |
| Description | Car won't start. First time this happened was at 4000 miles. Changed position of shift lever to n and p until able to get started. Went to dealer to have battery checked but they said it was ok. Now at 6000 miles completely dead in garage. Car had not been driven for 3 or 4 days. Having it towed to dealer. |
| Category | Forward Collision Avoidance: Warnings, Lane Departure: Warning, Visibility/wiper |
| Date | Nov 27, 2020 |
| State | NC |
| Description | Cracked windshield which we had repaired on 10/1/2020 for 1. 71. Crack appeared seemingly from nowhere on the morning of 9/22/20. |
| Category | Unknown Or Other |
| Date | Nov 27, 2020 |
| State | DE |
| Description | Had a rock hit the windshield when a light turned green. Chip turned into a crack by the next morning and within a few days crack spread across the entire windshield horizontally. |
| Category | Electrical System |
| Date | Nov 25, 2020 |
| State | CT |
| Description | My 2020 outback which is only 5 months old had the battery drain on two separate occasions. Both times I had to jump the car in order for it to start. This only seems to happen when the car sits for more than three days. If I drive the car every day, there does not seem to be a problem. I brought the car to the subaru dealer to be checked out and they said 'what do you want me to do, I did not make the car'. This is a totally unacceptable problem. What good is a brand new car that cannot sit three days without a jump start. |
| Category | Structure:body |
| Date | Nov 25, 2020 |
| State | IA |
| Description | I was driving and my windshield just cracked. |
| Category | Electrical System |
| Date | Nov 24, 2020 |
| State | CA |
| Description | We purchased our new 2020 outback less than a month ago and have had the battery die 4 separate times already. I have had to jump start to revive. We've taken back to the dealership once and they were unable to diagnose any problem and nothing has been replaced yet. |
| Category | Electrical System |
| Date | Nov 22, 2020 |
| State | CA |
| Description | I bought my 2020 subaru outback with 300 miles and currently only have 4000 miles in it and my car won't start I even got it serviced 2 weeks ago. It was sitting in my driveway as usual for a night and the next day it wouldn't start. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Nov 21, 2020 |
| State | GA |
| Description | Spontaneous cracking of windshield while vehicle was parked. Started at bottom of windshield approx. Midway. Approx. 9 inches in length vertically then crack went to passenger side approx. 5 inches. |
| Category | Visibility/wiper |
| Date | Nov 21, 2020 |
| State | IN |
| Description | 600 miles on a brand new 2020 outback and I heard a pop while driving on the interstate and my windshield cracked from the edge prob 8 inches in. I did not see a rock and it didn't sound like a rock. It's a straight line. No break like something hit it or anything. Spontaneous while driving. |
| Category | Electrical System, Structure:body |
| Date | Nov 16, 2020 |
| State | CO |
| Description | While interacting with the rear of the car while it was parked and shut off, I had accidently triggered the "hands-free power rear gate" feature and the gate began to open. Rather than wait for the tail gate to fully open, I gently pushed the rear tail gate against the automatic opening back into the closed position. At this point, the car beeped at me three times and the rear tail gate would no longer latch itself closed, even when closed manually. I was forced to drive the vehicle with the tail gate unsecured, it would open itself while driving because the latch would not engage and hold it closed. |
| Category | Unknown Or Other |
| Date | Nov 13, 2020 |
| State | NC |
| Description | Excessive cracking of windshield. Car is two months old and woke up one morning to an eight inch crack on the left side middle. The next day the crack was half way across the windshield. |
| Category | Visibility/wiper |
| Date | Nov 12, 2020 |
| State | IL |
| Description | New 2020 subaru outback with 3k miles. Was driving home at ~50mph on freeway, a small (1 cm) rock hit upper windshield and made a small chip. The chip then suddenly propagated to a foot-long crack right in front of the driver. Have owned many vehicles over the past 30 years and have never had a windshield shatter. Properly manufactured windshield should chip, not shatter. |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 11, 2020 |
| State | CO |
| Description | I bought a 2020 subaru outback xt in march. It was the last special order from auto nation before they shut down for covid. I drove it very little as we were basically home bound and then for shopping, golf and meetings. It is now november and I have under two thousand miles driven. The car went completely dead on september 17th and now again on november 10th. It died both times inside my garage and the front drivers door was the only thing to open. It did jump and work in between those dates. I am now reading about all the class action law suits and battery and electrical problems with the outback. Subaru suggested that I needed to drive my car every day to keep this from happening. That is a ludicrous idea and something I have never had to do with any other car I have owned. I have a cvt 2. 4 engine with a turbo. Every time the battery dies all the loaded information like bluetooth, etc. Is also gone. |
| Category | Electrical System |
| Date | Nov 10, 2020 |
| State | MD |
| Description | New 2020 subaru outback battery has gone dead. Only 2300 miles on vehicle. Car was last driven on sunday. Would not start on tuesday evening. All electrical systems dead. |
| Category | Electrical System |
| Date | Nov 10, 2020 |
| State | NC |
| Description | My car battery has died three consecutive days. Took it to the dealer and they replaced the battery the second day but battery died again overnight. |
| Category | Unknown Or Other |
| Date | Nov 02, 2020 |
| State | NJ |
| Description | Windshield crack. Vehicle only had 3500 miles. This is unacceptable to have a windshield crack with such low mileage!! I got in the car and noticed by the driver side an upside down "l". |
| Category | Visibility/wiper |
| Date | Nov 02, 2020 |
| State | NM |
| Description | My windshield received two very minor chips at the top of driver's side windshield. Within hours a crack appeared from above and below the chips, which measures at least 17' across the windshield from top to middle. The crack appeared while driving on I 25 in nm in light traffic. |
| Category | Visibility/wiper |
| Date | Nov 02, 2020 |
| State | WI |
| Description | We discovered a crack in our subaru outback windshield. There is no sign of a chip from a rock hitting the windshield, just a crack. The vehicle had less than 4,00 miles on it. The outback was in the garage when discovered. We had it repaired on october 28 2020. While gathering information about the cracked windshield I came across several sites discussing subaru cracked windshields and a class action suit against subaru for this particular problem. |
| Category | Visibility/wiper |
| Date | Nov 01, 2020 |
| State | IN |
| Description | Driving on the highway and my windshield spontaneously cracked about 10 inches on the drivers side. Nothing hit the windshield when it happened. |
| Category | Unknown Or Other |
| Date | Oct 30, 2020 |
| State | CA |
| Description | We purchased our 2020 subaru outback in october 2019 and within a a few months (feb 2020) we came back to our parked car with a cracked starting from the bottom of windshield that started from the wipers. We got our windshield replaced, fast forward to october 2020 and we're replacing our windshield again from driving on a roll rode. There has to be some sort of defect on these windshields. We can't be the only one experiencing this on these new cars. |
| Category | Visibility/wiper |
| Date | Oct 29, 2020 |
| State | CT |
| Description | I went out to my garage and found a 8 inch crack in my windshield. There is no apparent impact point to the crack. The day before, I went grocery shopping and parked it in the garage when I got home. There was no crack. The car is 5 months old. I contacted my local dealer for help, and they said they have no knowledge of a windshield problem. |
| Category | Electrical System |
| Date | Oct 26, 2020 |
| State | IL |
| Description | Battery failed within 1 month of new car purchase. Technician initially said it was due to rear dome light being left on (did not think this was the case). After repeatedly returning to the car in the mornings to find drained battery, had to purchase back up jumping device to ensure I'd be able to use vehicle daily. The car was brought back to the dealership 2 more times (within weeks of the initial problem) after needing to jump the car to start it. No electrical problem was found and battery was deemed to be "ok" per their test. Then one morning while starting the car, the dash lights started all to flash, an audible clicking noise and hatch motor could be heard trying to open and remained stuck in that mode until the battery died (car never started). Car towed to dealership for 3rd time in a month and battery was deemed "to be defective" from the factory and was replaced in this 2 month old car. No other electrical system problem was diagnosed to explain what repeatedly drained the battery. |
| Category | Visibility/wiper |
| Date | Oct 26, 2020 |
| State | MO |
| Description | For the third time, the oem and oem replacement windshields cracked starting from the edge and quickly propagated. No foreign object debris was noted hitting the windshield to cause a crack. |
| Category | Visibility/wiper |
| Date | Oct 26, 2020 |
| State | OH |
| Description | While driving on route 76 in akron ohio, the front windshield spontaneously cracked. We heard a loud sound--like a gun shot--but no evidence of the window being hit by a projectile. The crack runs from below the wiper blade on the passenger side for approximately 19 inches toward the center of the windshield. The vehicle was traveling through a construction zone at approximately 45 miles per hour. I have photos of the damage but was not able to download to the site. |
| Category | Visibility/wiper |
| Date | Oct 26, 2020 |
| State | CA |
| Description | I purchased 2020 subaru outback last year december. It is just less than a year. Recently, windshield cracked while I was driving freeway to work. I tried to find why it was happened but I could not find apparent reason. Subaru dealership refused to fix it under warranty. |
| Category | Visibility/wiper |
| Date | Oct 25, 2020 |
| State | MA |
| Description | The windshield cracked while in motion - it seems like something tiny might've hit the car but I was going slowly at less than 40mph and it was not anything large. There was a tiny spot but this quickly cracked into a large line only a few minutes later. |
| Category | Exterior Lighting |
| Date | Oct 23, 2020 |
| State | CA |
| Description | Headlights are aimed too high - they are similar to high beams on other cars. Whenever I am driving at night - especially when outside the city, almost every car passing me flashes bright light because they think I have my high beams on. They are pointed too high off the ground and cause glare for other drivers (which I also experienced when my wife was following me in the subaru while I drove our other car. It is really obnoxious and does not seem safe to other vehicles on the road. Dealership said there was nothing wrong and there is no way to adjust lights to point down towards the road. |
| Category | Electrical System |
| Date | Oct 20, 2020 |
| State | VA |
| Description | Batter is dead after 10 months, 7500 miles. Seems as if there is something faulty with the electrical system that is pulling power off of the battery when the car is off. I've gone out to the car 5 times now over the past few months to a dead battery. Progressively it's gotten worse with two of the times being just this week. This is consistent with what I'm reading about previous year models as well. Seems like they have an electrical bug that they're not addressing year over year. |
| Category | Exterior Lighting |
| Date | Oct 19, 2020 |
| State | CA |
| Description | Low beams need to be adjusted, as they are too bright for oncoming traffic. I get flashed at night multiple times, even by truckers who sit higher in their vehicles. This is a safety concern because it impairs the vision of oncoming traffic, as well as had drivers have road rage towards me, by them shining their high beams at me. |
| Category | Unknown Or Other |
| Date | Oct 15, 2020 |
| State | CA |
| Description | Spontaneous windshield crack while driving |
| Category | Visibility/wiper |
| Date | Oct 13, 2020 |
| State | NH |
| Description | Windshield cracked for no apparent reason while driving |
| Category | Visibility/wiper |
| Date | Oct 13, 2020 |
| State | AL |
| Description | Subaru windshield continues to crack under suspect conditions. I am now on my third windshield in the first 5,000 miles of ownership. The first windshield cracked spontaneously while driving with no other cars around. The second windshield cracked when a miniscule rock hit it while driving. It is dangerous to have such weak glass in a modern car. There is no reason that windshields should be cracking this frequently. |
| Category | Electrical System |
| Date | Oct 12, 2020 |
| State | WA |
| Description | Battery was replaced after 5,549 miles. Vehicle was parked for 4-5 days prior to 07/08/2020 and need to be jumped dealer could not find problem. Vehicle was again parked for 4-5 days prior to 10/09/2020 again the battery was dead & was unable to use fob to unlock car etc, jumped started contacted subaru about problem |
| Category | Electrical System |
| Date | Oct 12, 2020 |
| State | NY |
| Description | I just purchased a 2020 subaru outback ltd and while driving the entire infocenter went blank, and all safety features was disengaged. The screen remained blank for approx 10 seconds before rebooting. I called suabru america and was informned that there is a clitch in the program that they have been attempting to fix unsuccessfully. I bought this car due to its safety features. Shouldn't I have been informed of this potential computer crash that affects the safety of myself and my passengers, which includes my 85 year old mother? |
| Category | Vehicle Speed Control, Visibility:windshield |
| Date | Oct 12, 2020 |
| State | CA |
| Description | The first issue I notice was back in may, my subaru almost came to a full complete before it leap frogged into the car in front of me, causing me to reared end the car. Then today october 11. I got into my car, removed my windshield sunshade from my car at around noon. I heard a loud glass like crack. I then saw a huge crack from where the rear view mirror is and a line from to top of the windshield to the bottom. Just like that. Its 8 months old subaru with 5000 miles on it. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Oct 11, 2020 |
| State | CO |
| Description | Car windshield had ice obscuring part of the eyesight system on startup. Warning indicators lit up informing me that the eyesight system was disabled. Concurrent with this fault, the failure of the eyesight system would not allow me to release the electronic parking brake leaving me stranded in the snow. |
| Category | Electrical System |
| Date | Oct 11, 2020 |
| State | NY |
| Description | The battery is nearly always dead at startup and I have to jump it with a battery starter. The dealer had said there is nothing wrong with the battery on multiple occasions, yet I have to jump the car in grocery store parking lots. The car only has 5300 miles on it, as we don't drive that much. |
| Category | Visibility/wiper |
| Date | Oct 11, 2020 |
| State | MN |
| Description | The windshield cracked without impact, while in park position in a parking lot. The crack is in a "u" shape with the top of the u at the top of the windshield. The crack is on the passenger side. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 09, 2020 |
| State | VA |
| Description | I have had repeated problems with my battery dying. It started slowly, at the beginning of the pandemic, I didn't drive for a couple of weeks. When the service guy came out to jump it, he said that I should can drive it at least once a week. I've been doing that and I'd only occasionally had to jump it. Now with 10 months of ownership and under 6,000 miles, I have to jump it every day. When I took it in, dealership said battery and alternator were fine. If battery is fine, must be electrical. Either way, very unhappy with this defect in my new car. |
| Category | Visibility/wiper |
| Date | Oct 09, 2020 |
| State | NY |
| Description | Windshield cracked while driving down highway. No other vehicles on the road |
| Category | Unknown Or Other |
| Date | Oct 08, 2020 |
| State | VA |
| Description | The left-most dash vent rattles intermittently, most often on rough road surface. Vehicle purchased in december 2019, and rattle started in april 2020. My local dealer replaced the vent, but the rattle continues and appears to come from behind the vent. Because it's intermittent and can't be reproduced on demand I've thoroughly documented it with audio/video recordings. Escalating with subaru of america to get it resolved. |
| Category | Electrical System |
| Date | Oct 07, 2020 |
| State | NY |
| Description | Car in garage overnight and all day. Went to start car and battery was completely dead. No lights were left on. |
| Category | Visibility:windshield |
| Date | Oct 01, 2020 |
| State | AZ |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while the vehicle was parked, the front windshield cracked without impact on the driver's side. Neither the local dealer nor the manufacturer were contacted. The vehicle was not diagnosed nor repaired. The failure mileage was 9,265. The vin was not available. |
| Category | Visibility:windshield |
| Date | Oct 01, 2020 |
| State | KY |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that upon returning to the vehicle, a crack had formed from the lower left driver's side windshield and spread across to the middle of the windshield. The contact stated that there was no evidence of an impact to the windshield to cause the crack. The contact believed that the windshield glass was poorly manufactured and that the crack could obstruct his vision while driving. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was 969. |
| Category | Unknown Or Other |
| Date | Sep 30, 2020 |
| State | VA |
| Description | My 2020 subaru is 9 months old and this will be the 2nd windshield I will be replacing in the car. The first time the car was in motion but not struck by debris. The second time there was debris that hit the windshield and the crack moved quickly across the windshield without stopping. There was a class action suit about the faulty windshields with many subaru owners involved and recently the suit was dismissed by the court. I understand outbacks and foresters have defective windshields going back as far as 2016 and subaru has not addressed the problem. I have been told the windshield is thinner than most to accommodate the sensors. The cost to replace a windshield is 0+ each time due to the need for only a subaru windshield and the calibration of the sensors needed. |
| Category | Electrical System |
| Date | Sep 29, 2020 |
| State | VA |
| Description | I was driving to the dealer because I had difficulty starting the vehicle because of a low battery. I stopped at a stop light in a busy intersection, and the auto stop-start system shut off the engine. When the light changed to green, I pressed the accelerator and the engine did not restart. I was left with no power, in an unsafe situation, with cars and trucks having to swerve around me. I received roadside assistance to jump-start the vehicle and they drove it to the dealer. I have since learned that the battery had completely failed and will be replaced under warranty. We don't yet know if there are any other electrical issues that contributed to the battery failure. |
| Category | Unknown Or Other |
| Date | Sep 29, 2020 |
| State | TX |
| Description | Windshield crack |
| Category | Fuel/propulsion System |
| Date | Sep 28, 2020 |
| State | IA |
| Description | Driving on a busy road, made a stop at a light. When I got the green arrow to turn left, car just died in the middle of the intersection. Was fortunate, 4 good individuals jumped out of their vehicles to push us out of the intersection and avoid collision with oncoming traffic. Called subaru for a tow. During the 2 hour wait, tried to start a couple of times with no luck. When tow truck arrived, was to put it in neutral, so attempted to start again, which it did. Drove immediately to dealership. Stayed there for 2 and a half weeks. They replaced fuel pump, which in my mind, may not be at the root of the problem. My thoughts are that something overheated, possibly a circuit or software that caused the malfunction. It was a 95 degree day, the car had been idling for about 20 minutes in a store parking lot right before the shutdown. In talking with subaru, they will not give me root cause once they do further analysis on the problem. I feel at great risk this can happen at any time going forward, (ie on the interstate, at an intersection, etc). I'm hoping that logging this incident will help other outback owners know of the potential danger they may be in. |
| Category | Seat Belts |
| Date | Sep 28, 2020 |
| State | VT |
| Description | This is not against subaru it is against dohclo company. I purchased an after market seatbelt extender. It is defective and will not secure the seatbelt to restraint you in an accident that could result in ejection from the vehicle during an accident. I contacted the company and they are refusing to assist. I worry about the safety of other people that may use the item without checking that it is secured properly. I feel that a recall should be started. I have photos, the product and copies of all my emails regarding this.*dt*dt*as*dt *tr*dt |
| Category | Visibility/wiper |
| Date | Sep 24, 2020 |
| State | FL |
| Description | A crack developed in the front passenger side window for no known reason. Over the a single day it had increased to a crack running all the way from the bottom of the window to the top. The crack was first noticed when the vehicle was parked and then increased to cover the height of the window within 10 minutes of driving on a smooth road. |
| Category | Electrical System, Latches/locks/linkages:doors:latch |
| Date | Sep 21, 2020 |
| State | PA |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that when the vehicle was shifted out of park into gear, the driver's and passenger's side rear doors locked while the rear hatch unlocked. The contact stated that with the rear hatch unlocked the dome light made it very difficult to see while driving at night. W&l subaru (535 point township dr, northumberland, pa 17857 (570) 473-3432) was unable to fix the vehicle. The rear hatch mechanism was replaced however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was 8,900. Consumer stated subaru would purchase the vehicle because of all the electrical problems. |
| Category | Visibility/wiper |
| Date | Sep 21, 2020 |
| State | KS |
| Description | The windshield in my 2020 subaru outback cracks for no reason. I'm on my third windshield in a month. The windshield cracks impair my vision and is making the card dangerous to drive. Subaru refuses to take responsibility for the issue. |
| Category | Visibility/wiper |
| Date | Sep 18, 2020 |
| State | WA |
| Description | Got into my vehicle and noticed a large crack in the windshield. It had been sitting unused parked in front of our home when I noticed the crack. It wasn't after a collision or from something hitting it while I was driving. |
| Category | Unknown Or Other |
| Date | Sep 15, 2020 |
| State | CA |
| Description | Owner drove on to a parking lot. Vehicle lane departure prevention function sensed a white line on the pavement. This caused the vehicle to turn left, acceleration an uncontrollable fashion. The vehicle jumped the curb proceeding into heavy shrubs which damaged the vehicle. The shrubs stopped the vehicle. |
| Category | Electrical System |
| Date | Sep 14, 2020 |
| State | AK |
| Description | Vehicle dies and has to be jumped every time we start it. Has been ongoing issue since 3/2020, and has been getting progressively worse. |
| Category | Visibility/wiper |
| Date | Sep 13, 2020 |
| State | AL |
| Description | My windshield spontaneously cracked. No object hit it. Started as one inch line. By the time I left work it was a foot and a half in length. Dealer said there was obvious rock impact. I did not take a picture when I got to work because I was late. Figured I could do it after work then it had grown. I refuse to buy another subaru windshield. This happened with less than 5000 miles |
| Category | Electrical System |
| Date | Sep 09, 2020 |
| State | WA |
| Description | My outback was 2 months old with ~7900 miles on it when it failed to start due to a dead battery. I had last driven the car 2 days prior. I attempted to jump with my other car & could not. Roadside assistance was able to jump start the car. Roadside assistance said it was his 20th subaru of the day! Given the class-action lawsuit and the ongoing issues of undersized batteries, I elected to install a larger battery in the car. |
| Category | Engine |
| Date | Sep 09, 2020 |
| State | CT |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while driving 45 mph exiting the highway, the vehicle started to shake then stalled. The check engine, oil and battery warning lights illuminated. The contact put the vehicle in park quickly. The contact was in the middle lane with no shoulder. The contact waited thirty seconds to restart the vehicle. The started to shake again. The vehicle was unable to restart. The tow truck operator attempted to restart the vehicle but was unable to. The vehicle was towed to reynolds' subaru (268 hamburg rd, lyme, ct 06371) however, the mechanic was unable to duplicate the failure. The vehicle remained at the dealer. The contact mentioned that the dealer informed her that national subaru informed them to return the vehicle because they were unable to duplicate the failure. The contact mentioned that she dis not want to drive the vehicle because she transported her grandchildren in the vehicle. The contact also mentioned that the vehicle remained at the dealer for two weeks and a day still unrepaired. The manufacturer was made aware of the failure and a case number was provided. The failure mileage was approximately 10,950. |
| Category | Unknown Or Other |
| Date | Sep 06, 2020 |
| State | CO |
| Description | Classic subaru weak windshield glass issue. While traveling on a small side street about 40mph, something that was inaudible hit my front glass last night while going to the store. We saw what appeared to be a very small chip. On the way home from the store the small chip turned into a streaking spiderweb just from hitting pavement divisions on the highway. This car has less than 600 miles on it. The subaru salesmen were very pushy about buying their ding, dent, glass protection stating that they know the glass is about 900 dollars to fix. I think they know the glass is weak. Now I am out the costs of a windshield plus the tint to have it re-tinted. So we are talking well over 1k if I have the dealership install the glass and re-calibrate the eyesight program to the windshield. |
| Category | Electrical System |
| Date | Sep 03, 2020 |
| State | AZ |
| Description | I have had the car for only three months, and the engine has failed to start >5 times, while stationary. I have had to get several jump starts, and the battery will run again for a few days or weeks before seeming to die again. I took the car to an autoshop and they said the battery seemed fine to them, but the car continues to have failures with starting the engine. I have had safety features dysfunction while I was driving, and one of them led to an accident while driving on the highway. I have been stranded a few times, and lost hours from my job. |
| Category | Electrical System, Unknown Or Other |
| Date | Aug 29, 2020 |
| State | VA |
| Description | I have owned my 2020 subaru outback for only 2 months. My car will now not start. After jumping the vehicle/ charging the battery, it will start again and then shut back off. There appears to be an electrical issue that is causing my battery to drain very rapidly. Changing the battery does not fix the problem. Fixing the electrical issue is the only solution. Subaru has this problem with outbacks and ascents from 2017 to 2020 and needs to issue a recall. |
| Category | Engine, Fuel/propulsion System, Service Brakes |
| Date | Aug 29, 2020 |
| State | FL |
| Description | Was driving subaru outback, came to a red light and car stopped as it's designed to do. When light turned green, car stalled and never started again leaving me on a 3 lane highway called route 19 in hudson florida. |
| Category | Visibility/wiper |
| Date | Aug 28, 2020 |
| State | KS |
| Description | Sitting stationary in the driveway, a large crack spontaneously began and extended across the windshield. The damage and circumstances are consistent with current class action legal filings from many, many vehicle owners who have had similar experiences with recent subaru windshields. |
| Category | Electrical System |
| Date | Aug 26, 2020 |
| State | CA |
| Description | I have less than 100 miles on my 2020 subaru outback and am having serious battery issues. I had driven the vehicle on a friday and then went to start it on the following monday and the battery was dead. I called out the subaru starlink roadside assistance to get the battery jump-started, which they did and I let the car run for an additional ten or so minutes to help it to continue recharging. That evening I attempted to start the vehicle to park in the garage for the evening and the battery was dead, again. I need to get the battery restarted, again, but I am worried that this will continue happening (chronic). Do I take it 50 miles to the nearest dealership to replace the battery, only to have the replacement battery do the same thing? Or do I replace the battery with another vendor? |
| Category | Visibility/wiper |
| Date | Aug 25, 2020 |
| State | MD |
| Description | While driving at 30 mph the windscreen cracked for no apparent reason. An object did not hit the windscreen. I have since replaced the windscreen at safelite with an oem subaru windscreen and recalibrated the advanced driver safety system costing more than Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Electrical System |
| Date | Aug 24, 2020 |
| State | VA |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that upon approaching his driveway, the contact had depressed the brake pedal and completely stopped his vehicle. The stop start feature activated automatically and the contact exited the vehicle to check his mailbox. Upon retrieving his mail, the contact turned around to enter his vehicle and the vehicle was gone. Upon looking for his vehicle, the contact discovered that the vehicle had independently driven 280 feet and had collided into a tree. The air bags deployed upon impact. The sheriff's department was notified but no police report was filed due to the accident happening on private property. No injuries were reported as a result of the failure. Due to the accident, the vehicle was towed to an independent mechanic where it remained in their possession. The dealer nor the manufacturer have yet to be notified of the failure. The failure mileage was 294. |
| Category | Visibility/wiper |
| Date | Aug 24, 2020 |
| State | MO |
| Description | The windshield developed a crack for no apparent reason. The crack was noticed after the car had been stationary for more than 24 hours. |
| Category | Visibility/wiper |
| Date | Aug 24, 2020 |
| State | CA |
| Description | I purchased my 2020 subaru outback yesterday, 8/24/2020, from maita subaru in sacramento ca. While driving my car on the highway later that afternoon, an very small object flew up from the road crack the windshield. The crack has grown about 2x in size in less than 24 hours and the repair bill is estimated to be 0. This is unacceptable for a brand new car. |
| Category | Visibility/wiper |
| Date | Aug 23, 2020 |
| State | TX |
| Description | The windshield cracked by drives side for no apparent reason when vehicle was in motion. Took the vehicle to satellite shop to repair the approximately 1 inch crack on the windshield after repair drove vehicle approximately 5 miles and crack extended approximately 5 inches. Since saturday august 22 with vehicle stationary on residence driveway the crack has extended past the center of the vehicle in one direction and the bottom of the windshield in the opposite direction. *ln *dl |
| Category | Visibility/wiper |
| Date | Aug 22, 2020 |
| State | NY |
| Description | While driving on the highway at 60 mph, our windshield on the driver's side experienced a "bullseye" defect without any sound of a projectile hitting the windshield. While continuing to drive within 10 minutes, this defect then "cracked" further extending in opposite directions covering roughly a 15 inch span. Our dealer, north country imports, 616 quaker road, queensbury, ny, was contacted. They stated they were not aware of any history of the 2020 subaru outback having a windshield issue. Online we were able to find that there has been a class action lawsuit regarding this. We purchased the car 2 weeks prior this incident. At the time of purchase we were not told of any potential issues with the windshield and were not asked to sign any waiver concerning the lawsuit. Although the dealer has coverage for windshield repair, "subaru equity shield optimum vehicle protection", we were not offered this protection at the time of sale. When we called the dealer we were dealt with in a hostile manner by the manager who would not disclose his name before hanging up on us. Prior to terminating the call he reiterated that he was not aware of any known defect in the windshields and referred us to our insurance company. |
| Category | Service Brakes |
| Date | Aug 20, 2020 |
| State | NY |
| Description | While traveling at about 35 to 40mph approaching a stopped intersection (red light) I tried to slow the vehicle by braking and could not locate the brake petal. I put my foot on the accelerator and moved it to the left at the same level in an effort to find the brake petal. My foot did not hit the petal. I again moved my foot from right to left higher than lower and still did not find a brake petal. I could not stop the vehicle from moving forward. While I was approaching the stopped lines of traffic the vehicles' (eye-sight) feature failed to operate and warn me or start braking the vehicle as I swerved around them to avoid a collision. Having avoided an accident, I immediately pushed the vehicles' (starter push button) to such off the vehicle. The vehicle shut off and coasted to the side of the road and came to a stop. I noted immediately that the brake petal had reappeared. I had the vehicle towed to the dealership. The vehicle had 1860 mi of use at the time. The (active curse) was set for 40mph, but not engaged. The (auto start/stop) function was turned off. The (auto vehicle hold) function was turned on. After a review of the black box data and the physical vehicle, the dealership and subaru america investigations, they determined nothing was wrong with the vehicle. They could not account for the missing brake petal or why the (eye-sight function) did not engage and warn me to brake or start applying the brakes itself. |
| Category | Visibility/wiper |
| Date | Aug 19, 2020 |
| State | CA |
| Description | A tiny rock chip turned into a large crack in my windshield. The chip happened while driving on the highway any highway speeds but was very minor. While driving the same days, same trip a large crack developed with the following hour and continues to grow. All while driving. This is newer car with only 11k miles. I have never had a tiny chip on windshield end up being a huge crack that keeps growing all within a few hours of driving on the same day/trip. |
| Category | Visibility/wiper |
| Date | Aug 19, 2020 |
| State | MI |
| Description | While driving approximately 35 mph in my new 2020 subaru outback with about 2200 miles on a freshly slurry-coated road I saw a small pebble sized object tossed in the air by the oncoming traffic and land just inside the edge of the driver side windshield. There was a sharp pop - like a . 22 - and a 4 inch crack appeared. I continued to drive home and the crack appeared to be stable. I parked the car and got some rest. 9 hours later I went outside and found the crack had progressed to the center of my windshield. When I came upon this site I decided to document the incident in an effort to warn others that this is not an isolated incident and subaru should be taking this seriously. |
| Category | Structure:body:hatchback/liftgate |
| Date | Aug 17, 2020 |
| State | CA |
| Description | 2020 subaru outback. Consumer writes in regards to defective rear liftgate. *ld the consumer inadvertently activated the rear liftgate becoming trapped between the liftgate and garage door until it reached it's maximum open capability. The consumer sustained two cuts behind the right ear, severe bruising and scraping on the arm, neck and head. *js |
| Category | Electrical System |
| Date | Aug 16, 2020 |
| State | WA |
| Description | 08/02/2020 sunday morning at 4133 miles our brand new 2020 subaru outback that we had for 1 month, would not start from the church parking lot. We had a company jump start us, drove around for an hour and then went home. We parked it at home sunday afternoon where it stayed until 2 days later. 8/04/2020 tuesday morning at 8am I went to start it to take my cat to the vet and it would not start. We had to use a a ride service because of time constraints. 8/5/2020 wednesday we had the same company come back out and jump start us again. We drove straight to the dealership service. We refused to leave with the car until they did something. They found a parasitic draw replaced the battery. I doubt the underlining issue has been resolved. They replaced a brand new battery at just 4,155 miles on a brand new 2020 subaru outback. |
| Category | Visibility:windshield |
| Date | Aug 14, 2020 |
| State | IL |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while driving approximately 60 mph, the front windshield suddenly cracked. The contact indicated that during the incident no object had struck the windshield. The crack was located at on the lower corner of the windshield on the driver's side and had expanded to approximately 2 feet long. The local dealer dean team subaru located at 15121 manchester rd, ballwin, mo 63011 and the manufacturer were notified of the failure. The failure mileage was 6,000. Invalid vin. |
| Category | Electrical System |
| Date | Aug 13, 2020 |
| State | NH |
| Description | My radar detector rereads battery voltage and when u was driving down the highway, I noticed the battery voltage dropped from 14. 4v to 12v when ever the accelerator pedal was depressed. Turning on the headlights, wipers or heater while depressing the accelerator will cause to voltage to go back to 14. 4v. I do have videos showing this issue. I noticed a lot of people on line that do a lot of city driving are complaining about dead batteries. My results shows that the charging system has an issue, since the battery voltage should never go to 12v with the engine running. The video was taken with my celll phone with the extension of . Mov and therefore I can't upload it using this app. |
| Category | Visibility/wiper |
| Date | Aug 12, 2020 |
| State | RI |
| Description | Spontaneous crack of the windshield. Highway driving, hot day and a small crack appeared (there was no pebble or debris that hit the windshield). You know what happens next... The crack grew and grew and grew. I see this has been a problem with others and wanted to report my experience. |
| Category | Structure:body |
| Date | Aug 10, 2020 |
| State | TX |
| Description | We were driving down hiway 50 near gunnison co when we heard a sharp sound followed by the windshield cracking. Within a few seconds, this was repeated but the cracking occurred in a different place on the windshield. |
| Category | Visibility/wiper |
| Date | Aug 10, 2020 |
| State | IN |
| Description | I was on a four lane road (university avenue in evansville, in - northbound) and my windshield just popped and crack on my way home from work this morning. I was more than 10 car lengths from the vehicle in front of me and I did not see anything hit my windshield or anything come from the vehicle in front of me. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Aug 05, 2020 |
| State | IL |
| Description | Electrical issues, flickering interior and exterior lights, unable to unlock/ lock doors. Car won't start, dead battery |
| Category | Electrical System |
| Date | Aug 03, 2020 |
| State | CA |
| Description | Battery died and did not respond to a jump. Had been driven maybe 2 or 3 days a week for short distances (20 miles rt) due to quarantine. Dealership has not been helpful in resolving the issue, despite the warranty on the battery. |
| Category | Visibility:windshield |
| Date | Jul 31, 2020 |
| State | NM |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while driving approximately 70 mph, a small pebble struck the front windshield and caused a one foot long crack. Additionally, within 24 hrs the crack had grown to approximately 2 feet in length. The local dealer brandon tomes subaru located at 1100 s central expy, mckinney, tx 75072 was notified of the failure. The manufacturer was not yet notified of the failure. The failure mileage was 5,800. Invalid vin. |
| Category | Service Brakes, Suspension |
| Date | Jul 29, 2020 |
| State | PA |
| Description | When going over small bumps there is a cracking sound in the front and rear suspension or brake area, it does not happen when going at high speeds just small bumps and braking. |
| Category | Visibility/wiper |
| Date | Jul 29, 2020 |
| State | NE |
| Description | There was a tiny rock chip that was about 7 inches from the bottom of the windshield in the center. I was at a complete stop and it cracked. About 14 inches from that chip across then down. It also spidered up about 7 inches. So now my whole windshield will need to be replaced. There is no way that little of a crack could spider crack like that. Mind you, I have an appointment tomorrow morning to get the chip filled. I was planning on taking care of it but now I will need a whole new one. |
| Category | Visibility/wiper |
| Date | Jul 29, 2020 |
| State | TX |
| Description | Single rock chip to windshield of 2020 subaru outback limited xt while driving on highway resulted not just in chip but immediate multiple extending cracks spanning most of length of the windshield. Have noted ongoing class-action lawsuit over this issue. |
| Category | Visibility/wiper |
| Date | Jul 26, 2020 |
| State | NE |
| Description | Tiny chip in corner of windshield, progressed within 2 hrs. To a crack 1/3 size 24 in +/-) around on passenger side of window. Noticed on a stop, but was on highway, no noise was heard preceding the chip. |
| Category | Electrical System |
| Date | Jul 23, 2020 |
| State | WA |
| Description | Our 2020 subaru outback, with fewer than 800 miles, failed to start four times (6/1, 7/1, 7/10, & 7/13). During these incidents, interior and exterior lights flashed, the dashboard produced a clicking sound, the doors would not lock, and the tailgate became inoperative. Roadside assistance successfully jump-started the car each time and took it to two different dealers for diagnostic testing -- one in seattle and one in tacoma. Two roadside assistance service providers said their most frequent service calls requiring a jump-start were for "late model subarus. One service technician said he received more than 100 such requests during the past three months. The tacoma dealer filed am urfca report with subaru headquarters after the third incident. During the fourth incident, the battery failed while the vehicle was at the tacoma dealer, who replaced the battery on july 13, 2020. After recharging the battery, it took a few days of being parked before the battery failed. During this last incident, I intentionally left the vehicle with the dealer over a weekend, which was long enough for the recently charged battery to drain enough to fail to start the car. When I picked up the car, the service advisor told me these cars need to be driven at least 30 minutes per trip to sufficiently recharge the battery. We've owned five subaru outbacks, and have not received this advice before, nor did the dealer's sales representative call this to our attention when we purchased the 2020 outback. Our lifestyle, coupled with the covid-19 virus, only requires one or two trips per month lasting more than 30 minutes. The car sits in the garage for two to three days without being started. We always lock the vehicle, turn off all lights, close the tailgate, and keep the key fob in the house, which is more than 500 feet from the detached garage. |
| Category | Visibility/wiper |
| Date | Jul 23, 2020 |
| State | NJ |
| Description | Purchase 2020 subaru on 12/30/19 and as 7/15/20 the windshield had to be replaced three times do to cracking. First time it chips and crack appeared and spread the windshield. Second time, car was in the garage and came out and found a cracked across the lower part of it. Third time on july 15 driving on a secondary road drive over a speed bump and a crack appeared on the passenger side. The garage is always parked in the garage. Yesterday, july 22, walked out to the car and now there are new cracks on the driver side. Have not gotten the windshield fixed yet. Can you help? |
| Category | Visibility/wiper |
| Date | Jul 22, 2020 |
| State | NY |
| Description | While driving my brand new 2020 subaru outback on a 2 lane paved road at approx 35 to 40 miles per hour I heard this loud crack and I then notice a fairly large crack at the bottom of my windshield. There were no vehicles in front of me at the time of this crack sound. |
| Category | Unknown Or Other |
| Date | Jul 21, 2020 |
| State | PA |
| Description | While driving along route 81 south of carlisle pa. An audible pop was heard. I noted nothing at the time. Later in the day, this 2 foot crack appeared in the windshield. I don't believe the crack is the result of an object as there is no apparent point of impact and only the the very small area adjoining the frame is at all disturbed aside from the obvious clean crack. |
| Category | Unknown Or Other |
| Date | Jul 21, 2020 |
| State | WA |
| Description | July 2, 2020: the front windshield cracked seemingly without cause while driving on the interstate. After stopping, it appeared to have a tiny chip near the rear-view mirror and a crack about 3 feet long extending from it. This windshield was replaced on july 8, 2020. July 19, 2020: the new windshield received a tiny rock chip while driving. The rock chip was less than 1 inch in size so a repair was to be attempted. The repair was unsuccessful as the rock chip immediately spread when suction was applied to the surface. |
| Category | Visibility/wiper |
| Date | Jul 21, 2020 |
| State | CA |
| Description | Windshield cracked while driving on road. |
| Category | Visibility:windshield |
| Date | Jul 21, 2020 |
| State | MA |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that there was a fracture on the driver's side of the windshield. The contact stated that within 24 hours the fracture spread to the middle of the windshield. The contact took the vehicle to ira subaru (97 andover st, danvers, ma 01923, (978) 739-8850) who stated that the windshield needed to be replaced. The windshield was not replaced due to a stress point. The manufacturer was not made aware of the issue. The approximate failure mileage 4,100. |
| Category | Electrical System |
| Date | Jul 20, 2020 |
| State | NJ |
| Description | We bought this car. 06/25/2020 and in the first four days the car needed to be jumped three times . The dealership had us bring it in and gave us a new battery . So far everything is working well . This happened in the mornings after sitting the night |
| Category | Electrical System |
| Date | Jul 20, 2020 |
| State | NY |
| Description | After owning my 2020 subaru outback for just over a month with 1700 miles on it I've had to jump start my car now 6 times. I work 7 miles from home and drive a lot of short trips. I see subaru has a electrical issue with the battery going dead with my name concern I work for a dealer that has the subaru dealer and I will call them tomorrow to find out what they will do besides just replace my battery. Today I had to jump to drive to work. Jump to go out at lunch. Jump to leave work and when I got home I tried to restart and it didn't start again so I know what I will be doing in the morning. |
| Category | Visibility/wiper |
| Date | Jul 19, 2020 |
| State | NY |
| Description | 2020 subaru outback. Cracker windshield from a pebble nick. Not a rock. |
| Category | Visibility/wiper |
| Date | Jul 19, 2020 |
| State | OH |
| Description | The windshield cracked for no reason I never saw anything hit it or never heard anything hit it. It looks like it started at the edge of the glass. Then the crack began to spread over night while car was sitting, because I woke up the next morning in the crack was way longer. |
| Category | Electrical System |
| Date | Jul 18, 2020 |
| State | NY |
| Description | After not being used for 10 days the battery was completely drained on july 3, 2020. Towed to the dealer on july 5 problem could not be diagnosed, charged battery returned car july 9, 2020. Car sat not used until july 18 and same dead battery issued recurred. |
| Category | Visibility/wiper |
| Date | Jul 13, 2020 |
| State | MN |
| Description | I went into a store. When I came out, there was a s shaped crack in the windshield, starting on the passenger side. No cars were parked near mine. The crack seemed to appear spontaneously. |
| Category | Visibility/wiper |
| Date | Jul 13, 2020 |
| State | NV |
| Description | Windshield cracked while driving |
| Category | Electrical System |
| Date | Jul 12, 2020 |
| State | NY |
| Description | Bought my car in march 2020, brand new 2020 outback xt onyx edition 2. 4 turbo, in two month battery start dying after 2-3 days car parked, today july 12 2020 its dead every time I try to start a car, use booster starter to start the car. |
| Category | Visibility/wiper |
| Date | Jul 12, 2020 |
| State | CO |
| Description | Two oem windshields cracked (including the original) within 1 week of either buying the car or replacing them. Both windshields' crack started from the middle of either the supporting left or right bars, go in for about 6 inches, and then curved downward. Vehicle was in motion, no car in front of us to kick up gravel, no impact point on glass. |
| Category | Electrical System |
| Date | Jul 11, 2020 |
| State | NJ |
| Description | After battery died 2 times this week and I had to jump start it, I took it to the dealer. They could not find anything wrong with car or battery. They charged the battery and told me to drive it more. The next day (today 7/11/2020) I made a short trip with it and it was fine. Several hours later I wanted to use the car again and it would not start until I jumped it. I will be contacting the dealer again on monday. |
| Category | Visibility/wiper |
| Date | Jul 10, 2020 |
| State | CA |
| Description | A large crack (10") appeared in our windshield while driving on the highway with no apparent impact from any debris on our new outback |
| Category | Electrical System |
| Date | Jul 09, 2020 |
| State | CA |
| Description | 5 months after purchasing this new vehicle, the battery has died three times. On two occasion it was sitting in my garage having been driven a short distance within the past 72 hrs. On one occasions it was dead 48 hrs after being jumped and drive. Today it was jumped again and driven to maita subaru in sacramento, ca. After waiting for 15 minutes in the service driveway, waiting to be served, the car battery was found to be dead by service techs. |
| Category | Electrical System |
| Date | Jul 08, 2020 |
| State | CA |
| Description | With slightly more than 1300 miles on the odometer, and after the car was sitting for about a week, the battery was drained so that nothing appeared on the screens, the rear gate would not function, and no green light appeared to show that the car was ready to start. When the ignition button was pressed, nothing happened. Using a brand new 5 amp battery charger, after 20 hours it shows the battery to be only 25% charged. |
| Category | Electrical System |
| Date | Jul 06, 2020 |
| State | MD |
| Description | For 2 weeks in a row, our 2020 subaru (mileage 2,845) failed to start, after not having been driven for 40+ hours, because the battery had drained. In both instances, the car was stationary, parked in our driveway, more or less on level ground. Each time we had to call for roadside assistance to charge the battery. Last monday (6/29/2020), we took the car to the dealership where we had purchased the car, autonation hunt valley subaru (cockeysville, maryland). While there, the technician told us, "not that we like to blame the victim, but..." he indicated that we had probably left a door ajar or made some other human error. The dealership service garage tested the battery and it was healthy (please see attached battery and electrical system analysis). We decided to leave the car there for its 6-month servicing, and drove it away that evening, expecting that the issue was resolved. The invoice and full description of the check up service is attached. To our surprise, this morning (07/06/2020) we encountered the very same issue again, and again we had to call up a roadside assistance service to charge the battery for us. At this point, we are unsure how to proceed, and would appreciate any guidance from the nhtsa. |
| Category | Unknown Or Other |
| Date | Jul 04, 2020 |
| State | TX |
| Description | We purchased a 2020 outback limited 4/28/2020. The salesman, [xxx], delivered the car to our home on 5/1/2020. The second time we drove the vehicle, 5/6/2020, a crack suddenly appeared on the lower passenger side of the front windshield as we were driving on an interstate highway. (my husband is an atk amputee and wanted to practice driving the car with his prosthetic leg before driving 30+ miles to a doctor appointment.) there was no apparent reason for the crack as there were no automobiles around us. We already had an appt to return the car to the dealer that week to install options we had purchased at sale. At that time we learned the windshield was not part of the warranty agreement we had signed and the finance agent in no way encouraged us to sign that portion of the agreement. Nor did he inform us of the high cost of windshield replacement and electronics re-calibration. We paid 43. 34 to replace the front windshield and re-calibrate the electronics. Our insurance was a 00 deductible would would not allow filings from dealerships as they are not approved repair sites. At that time we also paid an additional 0 to purchase the windshield warranty. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Visibility/wiper |
| Date | Jul 04, 2020 |
| State | CA |
| Description | A crack spontaneously appeared on my windshield a few days ago.. It looks like an edge crack that just formed while it was stationary on my driveway and doesn't appear to be formed by contact with any object. This car is just 4 months old and has not been driven much. I believe this is a defect in the glass! *tr |
| Category | Electrical System |
| Date | Jul 03, 2020 |
| State | IL |
| Description | Vehicle would not start. Lights were flashing and giving systems not working. Headlights flashed continuously. It was in the garage but couldn't get tailgate open. Turned out issue was battery for the ignition. Subaru emergency arranged towing and told me they would bring it back to me. Then when I requested they said it would be 8 to bring it back. It is a week old and 335 miles on it and they were going to charge me to return it to me. |
| Category | Visibility:windshield |
| Date | Jul 01, 2020 |
| State | OH |
| Description | Tl* the contact owns a 2020 subaru outback. The contact that that the front windshield was cracked. The contact stated that the crack was from the top passenger side going down to the middle of the windshield. The contact contacted ganley westside subaru 25730 lorain rd, north olmsted, oh 44070 at (440) 734-2000, to inform the dealer of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 4,200. |
| Category | Electrical System |
| Date | Jun 29, 2020 |
| State | CA |
| Description | I purchased this vehicle in february, 2020. After driving it less than 1500 miles, the battery died, requiring a jump start. Less than 2 weeks later, and having been driven almost daily, it went dead again. This is a known problem that subaru has to address. When I spoke with the service department at carlsen subaru, redwood city, ca, they claimed to know nothing about it. They offered to inspect the car, but would only replace the battery with another, equivalent battery. |
| Category | Electrical System |
| Date | Jun 28, 2020 |
| State | PA |
| Description | 3 times in the past month, my battery has been dead for no reason. My car only has 3800 miles. My car was parked in my garage. |
| Category | Electrical System |
| Date | Jun 27, 2020 |
| State | VA |
| Description | New subaru outback only has 3800 miles on it. Drove it yesterday. This morning, tried to start the stationary car and the battery was completely dead. Needed to jump the car. *tr |
| Category | Electrical System |
| Date | Jun 26, 2020 |
| State | OR |
| Description | Our seven month old 2020 outback battery has died three times. Our latest dead battery revealed extremely concerning statistics according to our aaa service technician. *tr |
| Category | Electrical System |
| Date | Jun 26, 2020 |
| State | NY |
| Description | Battery drained when vehicle parked without any lights or other electric load causing dead battery. This happened 2x, first time was on the 3rd day of brand new car ownership. 2nd time 6 months later. No-start condition leaves women primary driver in a vulnerable position of being stranded while away from home. Apparently there may be a class action lawsuit pending for similar failures to other subaru owners. *tr |
| Category | Visibility/wiper |
| Date | Jun 26, 2020 |
| State | CO |
| Description | I was sitting in my car, waiting for someone to bring out something. The car only had just over 100 miles on it, and I'd only driven it 3 times (including this one) when suddenly there was a crack sound and a large (1'-1. 5') curved crack appeared on the passenger side of the windshield. I called my dealership (the car was a week in my possession the day this happened) and told them what had happened. Immediately they began telling me that I must have been hit by a rock. I told them that I wasn't moving and they said to bring it in. When I arrived the woman who 'handles all their glass claims' told me that a rock had hit my windshield. I told her again that it had not, that I had not been moving, and that the only time the car was not being driven by me, was when the dealership had it, and that at no time that it was in my possession did a rock hit it. She insisted that the cracks don't just happen on their own and that a rock must have hit it. *tr |
| Category | Visibility/wiper |
| Date | Jun 25, 2020 |
| State | NE |
| Description | My windshield developed a lengthy crack for no apparent reason while it was parked at the airport for about a week in early april. *tr |
| Category | Visibility/wiper |
| Date | Jun 25, 2020 |
| State | PA |
| Description | Vehicle was stationary in a parking lot while at work. Noticed the crack immediately upon leaving work. The crack stems near passenger side bottom of windshield near wiper and goes toward center middle of windshield. *tr |
| Category | Visibility:windshield |
| Date | Jun 23, 2020 |
| State | AL |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while the vehicle was parked, the radio volume was turned up to high and the windshield cracked. The contact reached out to an unknown dealer and an estimate was provided for the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 2,800. |
| Category | Visibility/wiper |
| Date | Jun 22, 2020 |
| State | MO |
| Description | I got into my car one morning and the wind shield was cracked at the mid/lower bottom. Glass shards were present in 1 location and over time the crack spread and another location w/ chips/shards was present. *tr |
| Category | Visibility:windshield |
| Date | Jun 22, 2020 |
| State | VA |
| Description | Parked the vehicle in the garage for the night and when I woke up the following day I saw a crack across the middle of windshield. Crack looked like it started on the driver's side and continued to the middle of the windshield. *tr |
| Category | Electrical System |
| Date | Jun 21, 2020 |
| State | WA |
| Description | With only 170 miles on the odometer, I went to start my outback and it would not start. Had roadside assistance come and jump the car, which resulted in the car starting. I then parked it in my garage overnight. When I went to start it in the morning, the battery was completely dead and I could not even unlock the doors with the remote. I drink 10 miles round trip on an average day to/from work and had the car for a total of 4 days before this happened. |
| Category | Visibility/wiper |
| Date | Jun 21, 2020 |
| State | TX |
| Description | We were driving on a highway and noticed that the window had a small crack without hearing a rock or pebble hit the window. Over next few days the crack went across the window. It seems like the windows are too prone to cracks and crack more easily than they should. Subaru replaced the windshield at no cost to us which we were happy about, but wanted to document that it seems they have more fragile windshields in case this happens again. |
| Category | Visibility:windshield |
| Date | Jun 16, 2020 |
| State | IL |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while the vehicle was parked, the radio volume was turned up to high and the windshield cracked. Evanston subaru located at 3340 oakton st, skokie, il 60076, (847) 869-5700, and were made aware of the failure. The vehicle was not repaired. The manufacturer was informed of failure. The approximate failure mileage was 3,000. |
| Category | Engine |
| Date | Jun 14, 2020 |
| State | FL |
| Description | There is no way to disable the auto start/stop system. In florida the temp can get over 95 degrees. After 10-15 seconds of the car being off the car starts to heat up. My wife who has breathing problems starts having problems. I have ask the dealer to permanently disable this feature but they said no. You can do it each time you start the car but it is several screens deep on the information system. People who do not drive the car often (like my wife) would have trouble turning this feature off and could pass out sitting at a light. I recommend subaru offer a way to disable this feature for people who have breathing issues. At a very minimum they need to move the disabling of this feature on every start to the main information screen where anyone can find it. |
| Category | Visibility/wiper |
| Date | Jun 13, 2020 |
| State | IL |
| Description | While driving on expressway at 70 mph the passenger side windshield cracked about 5 inches from the side of the glass. When stationary the crack continued to expand. *tr |
| Category | Electrical System |
| Date | Jun 11, 2020 |
| State | MA |
| Description | We bought the car new and the battery has fully drained three times since the purchase a month ago. We took it in to be evaluated and were told the battery was fine. We now have had to jumpstart this car three times and it has less than 200 miles on it. *tr |
| Category | Visibility/wiper |
| Date | Jun 11, 2020 |
| State | CA |
| Description | Windshield cracked for no reason. The car only has 300 miles on it. The car was parked in my driveway. *tr |
| Category | Visibility/wiper |
| Date | Jun 07, 2020 |
| State | PA |
| Description | While parked in a stationary position in a private parking lot for approximately 12 hours overnight, the windshield cracked in an "s" shape from the left edge all the way to just a few inches short of the center. |
| Category | Visibility/wiper |
| Date | Jun 06, 2020 |
| State | OH |
| Description | Windshield cracked with no visible projectiles. Crack continued to grow after initial crack with us fearing the windshield was about to cave in on us. *tr |
| Category | Visibility/wiper |
| Date | May 31, 2020 |
| State | CO |
| Description | Our windshield cracked for no apparent reason. The car is only a few months old and has 4000 miles on it. I noticed the crack while the car was in our garage. I seems to have happened while the car was stationary. This seems like a manufacturing defect. I need to contact the subaru dealer to see what they say. |
| Category | Visibility/wiper |
| Date | May 31, 2020 |
| State | CA |
| Description | Parked vehicle, windshield started cracking for no reason, checked security cameras, nothing explains it. |
| Category | Visibility/wiper |
| Date | May 30, 2020 |
| State | CA |
| Description | Windshield spontaneously cracked. *tr |
| Category | Visibility:windshield |
| Date | May 27, 2020 |
| State | KS |
| Description | The windshield on our 2020 subaru outback developed a crack with no signs of a child or any reason for the crack to have developed. *tr |
| Category | Electrical System |
| Date | May 26, 2020 |
| State | MI |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated while the vehicle was parked in the garage the contact was unable to start vehicle. The vehicle was previously taken to lafontaine subaru (3055 e west maple rd, commerce charter twp, mi 48390) to be diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 1,800. |
| Category | Visibility/wiper |
| Date | May 21, 2020 |
| State | CO |
| Description | Driving on interstate at highways speeds, small pebble (most likely) struck windshield, could not see the pebble, was not very loud. Seemed insignificant but when I arrived at my destination 10 minutes later cracks had started emanating from the spot where the pebble struck. I've never seen a windshield break so easily, stuff gets kicked up all the time on this interstate. *tr |
| Category | Visibility:windshield |
| Date | May 20, 2020 |
| State | IN |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that after turning on the vehicle inside the garage, the contact became aware of a fracture on the lower passenger's side of the windshield below the wiper blade. The vehicle was taken to castle subaru (6100 us hwy 6, portage, in 46368, (219) 764-5020) who informed the contact that the windshield would need to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 6,000. |
| Category | Unknown Or Other |
| Date | May 19, 2020 |
| State | MO |
| Description | Had new 2020 outback less than 3 weeks and noted hairline stress crack (no chips) on outside laminate of windshield, near passenger side camera, 3. 25 inches long. I was washing the windshield in my driveway when I noticed the crack. There are previous reports of defective windshield glass with this model. Photo attached. *tr |
| Category | Suspension, Visibility/wiper |
| Date | May 17, 2020 |
| State | AZ |
| Description | Vehicle was bought in nov. 2019. It has since had it's windshield replaced three times. The vehicle was on the freeway each time and the windshield was hit by a rock. Now I know rocks break glass, but I have never owned a vehicle with such a fragile windshield. I've owned many many cars and none have ever needed their windshield replaced even after being hit by a rock. Chipped yes, but never cracked all the way across like this vehicle. The vehicle also has a popping noise that comes from the left front, when turning left. The dealer can't figure out what the noise is. |
| Category | Visibility/wiper |
| Date | May 14, 2020 |
| State | CA |
| Description | Traveling on the freeway on a slow rainy day (~45mph), a pebble? Hit my windshield which cracked an area as large as a penny near the wipers. Right away, the crack started to propagate towards the top of the windshield, making large crackling noises. Later I found out that it has also extended to the area below the windshield seal (by the hood). I have had a few cars before and all have had rocks hit their windshield. Never had I seen such easy yield in windshield glass to such light impact. *tr |
| Category | Electrical System |
| Date | May 11, 2020 |
| State | CA |
| Description | After the car had sat for about 10 days, when we went to use it and initially we got a lot of bells and chirps going off along with numerous warning/indicator lights. But the starter would not turn over at all. We went back into the house to get the keys for our other vehicle, but decided to try and start the car a second time. This time the battery was completely dead - no instrument lights came on at all.(at the time the car had a little under 3200 miles total miles on it and was a little over 3 months old). I recharged the battery the next for a few hours and then drove it to the dealer the following day. They kept it for a few days but couldn't find anything wrong with the battery or charging system, and no action was taken by them. (note: I had also discovered a small oil leak at that time, which they fixed at that time) I have since discovered that there is a class action suit against subaru regarding battery problems on outback model vehicles. Today [5-11-20] when I went to drive to have a blood test taken I noted that the battery was somewhat low (I. E.: the engine turned over slower than normal). *tr |
| Category | Electrical System |
| Date | May 11, 2020 |
| State | NE |
| Description | My 2020 subaru outback was parked in my home garage from about noon on tuesday until I tried to go at about 4 pm the next sunday. The car would not start and there was no clear reason why. I called for road side service and made arrangements for them to come monday morning to try a jump start and tow it into the dealer if needed. At that point, I had the car for 3 weeks and it had 2 mines on it. Monday morning I called the dealer to let them know of the problem. They suggested that I was not driving it enough and maybe I should get a battery tender to keep this from happening. I was not at all pleased with their suggestion and do not plan on following their advice. I did some additional research on the internet and found that this is a well known problem that subaru and their dealers are unwilling to resolve. And, it seems that its not just the battery but several car components keep running after the car is shut off and that would run down any battery that is in the car. I need reliable transportation and this new car is not able to provide that. *tr |
| Category | Visibility/wiper |
| Date | May 11, 2020 |
| State | WA |
| Description | Windshield cracked way too easily. *tr |
| Category | Electrical System |
| Date | May 08, 2020 |
| State | WA |
| Description | We bought our 2020 subaru outback on 12/16/19. Did a road trip for 800 miles in jan-2020 with no problems. The car currently only has 2,100 miles on it. On may 1st we went to start the car after it sat for a week or so and the battery was completely dead to where we had to use our emergency manual key to open the door. We had to jump it for quite awhile before it got enough of a charge to start. We took it on an hour drive to try and get the battery recharged. Monday may 4th we tried to start the car and it was dead again, jumped it and took it to the subaru dealer. The dealer checked the electrical system and recharged the battery. I picked it up on tuesday the 5th and they said they couldn't find anything wrong. Wednesday morning the car battery was dead again. Friday we had to jump it to drive it to the dealer. When we got home the dealer called to say that our car that we just left wouldn't start and they had to jump it. They are going to check it out on monday and let us know what they find out. *tr |
| Category | Electrical System, Engine |
| Date | May 08, 2020 |
| State | MI |
| Description | Battery is inadequate for the electronics in this car and will be dead if not driven often. After being a unable to start my car twice within a month, the service manager admitted this was a design flaw, there is no other upgrade or replacement for the battery and that the factory recommendation is to drive the car every other day. This means that when I travel and leave my car in an airport parking lot for a week or more, I will not be able to start the car when I return. The service manager told me to disconnect the negative post at the airport, then reconnect the post when I return. I am a 65-year old woman and not a mechanic. This car is unreliable and is a safety risk for me when I return to a parking lot late at night and my vehicle will not start. It has less than 5,000 miles. *tr |
| Category | Visibility/wiper |
| Date | May 08, 2020 |
| State | CA |
| Description | New 2020 outback, touring with less than 400 miles.. Windshield cracked while driving. No other vehicles in area. *tr |
| Category | Visibility/wiper |
| Date | May 07, 2020 |
| State | GA |
| Description | I have a 2020 outback limited and the front windshield has cracked twice on it while driving on I-75 in tn. Both times a small stone kicked up by a passing car hit the windshield and before I could get it checked out by safelite; it cracked horizontally. I had the windshield replaced and paid 35 to have it replaced by a subaru dealer and less than two weeks later, another small stone kicked up by a crv passing me hit the new subaru windshield. Again, it immediately cracked horizontally and now I will have it replaced a second time. There is appears to be something wrong with the quality of the glass: too thin? Due to the eyesight system needing a very optically pure glass; perhaps the glass is too thin. But the quality of the subaru front windshield glass needs to be looked into. (I was driving at 70 mph in very light traffic. No trucks in area. *tr |
| Category | Visibility/wiper |
| Date | May 06, 2020 |
| State | NC |
| Description | A small rock hit the windshield while driving on a highway, and the next morning a massive crack appeared. *tr |
| Category | Electrical System |
| Date | May 05, 2020 |
| State | CO |
| Description | I had my car for a week and it completely died. Brand new car and the battery drained. Called the dealership and they told me if I don't drive it for 7 days it is not uncommon for this to occur. The car has less than 70 miles on it and completely died. The car was stationary in a parking garage. *tr |
| Category | Visibility/wiper |
| Date | May 05, 2020 |
| State | CA |
| Description | Windshield cracks unreasonably in deicer area. Cracks continuously growing, even without travel or vibration. Car had less than 500 miles. *tr |
| Category | Visibility/wiper |
| Date | May 02, 2020 |
| State | CA |
| Description | I leased my 2020 outback 5 months ago and this is the second time the windshield easily cracks after a small object hit the glass and made a low subtle noise. I have encountered scenarios as such previously with other non-subaru brand cars and none of the windshields cracked. Clearly the quality of the glass is terrible and defective. There even seems to be a big class action lawsuit regarding subaru windshields. |
| Category | Visibility/wiper |
| Date | Apr 30, 2020 |
| State | TX |
| Description | There is a crack in the windshield that basically appeared over night. It wasn't there when we parked it in the garage in the evening and then I noticed it the next day when I got out. It starts from the edge of the glass and there are even shards of glass coming out in one spot. We would have remembered a rock hitting us as our car is only a couple of months old... My first brand new purchase. The crack now goes completely across the windshield. |
| Category | Visibility/wiper |
| Date | Apr 28, 2020 |
| State | MD |
| Description | The morning of april 28 I noticed a crack developing on the windshield of my 2020 subaru outback. It started on the passenger's side below the wiper and is heading upward. The previous evening, I heard a small rock hit the windshield while driving on the highway, however there was no crack evident at the time. The next day the crack appeared and there is a very small pit at the rock impact site. The size of the rock strike does not seem like it should have caused the entire windshield to crack. This is the second cracked windshield on this 3-month old car. |
| Category | Visibility/wiper |
| Date | Apr 28, 2020 |
| State | MD |
| Description | The morning of march 26 I noticed an approximately 8-inch-long crack on the passenger's side of the windshield. By the end of the day the crack had spread to almost the entire passenger side of the windshield. The car had been sitting in the driveway the previous day and there was no noticeable rock impact. At the time the car had 3600 miles on it and had been owned for 2. 5 months. Local dealer (herb gordon subaru in silver spring, md) graciously covered the replacement and recalibration of eye-sight cameras. |
| Category | Unknown Or Other |
| Date | Apr 27, 2020 |
| State | OH |
| Description | Subaru eyesight lane centering failure. Date: 27apr 2020, time: about 9:45am, location: I-75 south bound between dayton and cincinnate ohio, about mile marker 29. 8. Road conditions: dry, sunny and bright.: adaptive cruise control on, lane centering on. Vechile milage about 7700 miles. While passing a semi on the left, at the rear corner of the semi the steering wheel tried to make a hard sharp right turn. As if the right side of the lane had moved way to the right. I had a hard grip on the steering wheel which was the only thing that kept me from crashing into the left rear of the semi trailer.. I have noticed in the past that the lane centering has a tendancy to steer close to semi's while passing either on the right or the left. For this reason I tend to watch closely when passing but this suprised me at how hard the steering tried to execute a lane change, it was almost like someone jerked the steering wheel to the right. After bringing it back on coarse the lane centering stayed in the proper lane abet, wanting to stay towards the right side while finishing passing. Lane centering functioned properly for the next few miles at which time I turned it off due to approaching several semi's. I don't believe the subara's eyesight lane centering function is reliable. This is also the second time the lane centering has tried to execute a lane change since owning the vehicle. |
| Category | Visibility/wiper |
| Date | Apr 24, 2020 |
| State | WI |
| Description | Widshield appears to have spontaneously cracked from lower left hand edge to a length of nearly 12' in front of driver. Vehicle was parked in our home garage with no crack evident when parked and crack was discovered before being driven the following day. Crack appeared just a day after vehicle was in dealer service for an ecu reprogramming recall. |
| Category | Fuel/propulsion System |
| Date | Apr 21, 2020 |
| State | MI |
| Description | When driving my vehicle around 50-70 it will hesitate and acts like it wants to stop. No warning lights come on have taking back to the dealer. They couldn't get it to do this. The vehicle is not cold when this happens. It can be after I've been driving for 30 minutes or more. This happens on main roads and highways. |
| Category | Visibility/wiper |
| Date | Apr 18, 2020 |
| State | MI |
| Description | Car hasn't been driven in weeks and has been safely stored on my property. Got the car out to wash it and I noticed a chip developed in the windshield. Not only that, but an incredibly unusual swirl developed in the glass that cannot be cleaned from inside or out. Photo attached. Looks like something between the layers of glass. Filed a claim and my insurance sent out safelite to fill the chip. Swirl is still there. Seems unsafe. *tr |
| Category | Visibility/wiper |
| Date | Apr 17, 2020 |
| State | WA |
| Description | We have a 2020 outback and a crack appeared starting from the driver side lower corner and began moving up and out into line of sight. I found the crack when I pulled out of the garage. |
| Category | Visibility/wiper |
| Date | Apr 11, 2020 |
| State | CA |
| Description | Vehicle has under 12k miles and this is the 3rd windshield that has spontaneously has cracked |
| Category | Visibility/wiper |
| Date | Apr 06, 2020 |
| State | KY |
| Description | I got in my car one morning and noticed a crack on the passenger side of the windshield. The crack was on the outside of the vehicle and originated from the very bottom of the glass. It has been a week or so, and the crack continues to grow everyday. |
| Category | Visibility/wiper |
| Date | Apr 03, 2020 |
| State | CA |
| Description | A large crack formed on the driver side at eye level. I've never seen a windshield break so suddenly and abruptly while driving. It distracted me for about 10 seconds as I was watching the crack get larger. I was driving at 50 miles per hour on the adaptive cruise control. The cruise control lost visibility and turned off immediately. From my understanding the windshields are made to meet the minimum requirements to save costs. Subaru does not cover windshields and the eye sight calibration is way too expensive for me to take on personally. A company whose reputation is built on safety should not be cutting corners on the windshields. |
| Category | Electrical System, Electronic Stability Control, Visibility/wiper |
| Date | Apr 02, 2020 |
| State | CT |
| Description | Front windshield cracked halfway across the glass after a pebble kicked up while driving on the highway. The crack spidered out on its own across the entire front windshield within five hours. Camera on windshield now has to be recalibrated otherwise will not function properly. |
| Category | Electrical System, Electronic Stability Control, Power Train |
| Date | Apr 01, 2020 |
| State | CA |
| Description | The car has a faulty electronic system that controls the stability and the adaptive cruise control. Transmission also needs replacement. Problems happen at high speed on freeways. Documented the problem with various youtube footage as follows: https://www. Youtube. Com/watch? V=oxojdp_t9li https://www. Youtube. Com/watch? V=77wurjdtvzk https://www. Youtube. Com/watch? V=lgql63ldqvi&t=10s https://www. Youtube. Com/watch? V=0acrlyxyhqi&t=11s |
| Category | Visibility/wiper |
| Date | Mar 26, 2020 |
| State | NJ |
| Description | Front windshield has multiple pits on it after only a few hundred miles of owning the vehicle. There have been no rocks hitting it. The vehicle is garage kept and barely driven. The concern is that the windshield will eventually crack. |
| Category | Visibility/wiper |
| Date | Mar 25, 2020 |
| State | AZ |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while driving approximately 4 mph during a rain storm, the front windshield cracked after being struck by a small rock. The crack extended approximately 3 feet. The local dealer auto nation subaru scottsdale located at (15678 n. Northsight blvd, scottsdale az) and the manufacturer were notified of the failure, but no assistance was offered. The vin was not available. The failure mileage was 2,800. |
| Category | Visibility/wiper |
| Date | Mar 22, 2020 |
| State | NM |
| Description | Windshield cracked at less than 1800 miles while travelling down highway. At less than 3,000 miles, another crack had developed. Both cracks started on the bottom right (passenger side) of the windshield and are travelling up and to the left of the windshield in front of the driver's line of sight. |
| Category | Visibility/wiper |
| Date | Mar 20, 2020 |
| State | WY |
| Description | New vehicle parked in driveway overnight. Found late crack in the windshield in the morning. No know chips or impacts. |
| Category | Visibility/wiper |
| Date | Mar 16, 2020 |
| State | WI |
| Description | Car had around 6,000 miles when my windshield cracked while my car was sitting in my heated garage. No hits or impacts, just cracked. Took subaru around a month to help me and then they installed it improperly and I needed to wait another week to have it completed properly. |
| Category | Visibility/wiper |
| Date | Mar 16, 2020 |
| State | UT |
| Description | 2020 outback with under 6,000 miles and windshield crack from the upper right passenger side into the main view are |
| Category | Unknown Or Other |
| Date | Mar 15, 2020 |
| State | CA |
| Description | Wind shield is cracked after sitting in garage for 2 days |
| Category | Visibility/wiper |
| Date | Mar 15, 2020 |
| State | AR |
| Description | My 2020 subaru outback had small windshield crack for no reason just after 2 months of purchasing. It was not using for some days and was in my apartment parking lot. The dealership has fixed the problem for no cost but it looks like low quality windshield fits on the car from factory. |
| Category | Visibility/wiper |
| Date | Mar 15, 2020 |
| State | MT |
| Description | Windshield in my 2020 subaru outback seems to be made of fake glass, soft or thin glass that is extremely susceptible to rock chips and glass breakage. Have had the new subaru a little over a month (2600 miles) and already have had 3 rock chips on the windshield. It seems like even the smallest piece of rock causes the glass to chip. Compared to my other 3 vehicles these rock chips occur much more frequently. It happens when following or meeting other vehicles when the tires of those vehicles throw up small rock pieces. All 3 occurrences were while driving on paved, 2 lane highways. It's not just a case of bad luck as my 2016 subaru also had the same problem. It's fake glass. It obstructs vision until you can get the rock chips repaired or the windshield replaced. |
| Category | Unknown Or Other |
| Date | Mar 14, 2020 |
| State | TN |
| Description | Windshield cracked overnight. Appears to be spontaneous. |
| Category | Visibility/wiper |
| Date | Mar 14, 2020 |
| State | ME |
| Description | Windshield crack. Have owned the vehicle for less than 3 weeks and 250 miles. Started the car with remote, and after entering the vehicle, noticed a crack at the base of the windshield about 12" in length. Upon inspection, saw an area of small reflections just beneath the driver's side wiper where the in-glass defrosting elements are located, the crack extends from this point in two directions; one down to the base of the glass, the other diagonally upward. Further inspection reveals no chipping or roughness on the exterior, though the outer lamination is the layer that is cracked. There seems to be a flaw internally from which the break emanates. As stated earlier, this simply appeared upon entering the vehicle first thing in the morning. The outside temperature was below freezing and the car had been started with the heater/defroster on to pre-warm the interior. There was no impact to the windshield from a rock or other debris; in fact the point where there is the visible flaw is exactly beneath the wiper in the resting position; no object could have struck the glass there as it is covered by the wiper blade. Photos show the overall windshield with the wiper retracted and a closeup that shows the point of origin and horizontal defroster elements. When reported to the selling dealer, the service person said there is no coverage for glass, in spite of the stated 36 month/30k mile 'bumper-to-bumper' warranty. We explained and showed dealer representatives that this instance was clearly not caused by a road hazard but a spontaneous break. The crack has continued to lengthen while we wait for appeals to regional subaru representatives. |
| Category | Visibility/wiper |
| Date | Mar 14, 2020 |
| State | WI |
| Description | In the morning we discovered a 10-inch long crack in our windshield. The vehicle had been parked in our garage over 10 hours. We filed an insurance claim presuming a rock had hit the windshield but neither driver recalled such an occurrence. |
| Category | Visibility/wiper |
| Date | Mar 14, 2020 |
| State | MS |
| Description | Within a week of purchasing my 2020 subaru outback a crack appeared across the windshield, for no apparent reason. It stretches from one side half way across the windshield, right in the field of view. It appeared overnight, while car was sitting in my garage. No rock pecks. |
| Category | Visibility/wiper |
| Date | Mar 13, 2020 |
| State | TX |
| Description | I bought car home on jan 2. On jan 4th I woke up and discovered the windshield had cracked over night for no reason that we could find. The car had been parked all night in a drive way and no other damage or anything was apparent. It just got about 10 degree colder during the night then normal. |
| Category | Visibility/wiper |
| Date | Mar 11, 2020 |
| State | MO |
| Description | Parked in driveway. Windshield spontaneously cracked. No rock hits or chips. |
| Category | Visibility/wiper |
| Date | Mar 10, 2020 |
| State | AL |
| Description | The windshield just cracked when it was parked in an open parking lot. |
| Category | Visibility/wiper |
| Date | Mar 09, 2020 |
| State | WI |
| Description | I woke up on friday, march 6th to see my car's windshield had cracked overnight while it was sitting in the garage. This crack was not there when I parked it the night before. My dealership does not believe me and says a stone hit it but no stone hit the windshield since I drove it off the car lot on monday, march 2nd. I had the defrosters on for about 2 hours thursday, march 5th. This is a brand new lease with only 200 miles on it as of friday, march 6th when the crack was noticed. |
| Category | Visibility/wiper |
| Date | Mar 09, 2020 |
| State | TX |
| Description | Windshield cracked for no apparent reason. Subaru dealer will not cover it and became very unprofessional. The crack became much larger over a short period of time and the crack goes all the way down to the bottom of the windshield on the driver side making it difficult to see. |
| Category | Exterior Lighting, Unknown Or Other |
| Date | Mar 06, 2020 |
| State | MN |
| Description | The low beam's angle on the self-leveling headlight units is too flat blinding oncoming traffic (every other car and third truck flashes their high beams at me). The implementation of the handsfree bluetooth protocol is inadequate as incoming call volume is too low (even after increasing speaker volume to maximum). It makes handsfree operation of your mobile phone all but worthless while handsfree operation is required by law in my state. Both issues are safety issues as far as I am concerned. |
| Category | Unknown Or Other |
| Date | Mar 06, 2020 |
| State | TX |
| Description | The windshiled has a large crack on the driver's side and is under a week old. I noticed the crack after vehicle had been parked all night at my house. Not sure how or where it began. I noticed on 3/5 but not sure how long a smaller one could have been there and started to grow. |
| Category | Structure:body, Visibility/wiper |
| Date | Feb 25, 2020 |
| State | CA |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while driving approximately 35 mph the front driver's side windshield started to crack. The crack started from the lower section of the windshield. The cause of the failure was not determined. The vehicle was repaired at a glass repair facility. The local dealer and manufacturer were not notified of the failure. The failure mileage was 3,000. |
| Category | Unknown Or Other |
| Date | Feb 25, 2020 |
| State | TX |
| Description | Windshield has 4 cracks/runs approx 24 inches each and chips very easily. I contacted the dealership and they didn't have any windshields to replace it with. Safelite couldn't find my car's windshield in their inventory. I even bought the policy that replaces the windshield at no cost to me. I drive with a cracked windshield that can't be fixed. |
| Category | Unknown Or Other |
| Date | Feb 24, 2020 |
| State | NH |
| Description | Windshield cracked from the bottom when the heater and defroster were used to preheat the car on cold morning in the driveway. Thermal shock from the outside vs inside temperature caused the windshield to crack upwards and then split in both lateral directions. Coincidentally, the car is new and was making a creaking noise when I turned to the right which I could not source. Now the window is cracked and the noise is gone. Tells me the windshield was too tight and under stress. |
| Category | Visibility/wiper |
| Date | Feb 24, 2020 |
| State | CA |
| Description | The windshield developed a crack sitting in the garage after returning from a 10 mile drive. Two hours after having parked the car without any visible damage, a 10 inch crack was visible originating from the upper left corner. The crack has grown to about 24 inches over the next day. |
| Category | Visibility/wiper |
| Date | Feb 24, 2020 |
| State | OK |
| Description | The windshield cracked just a few hours after applying crystal fusion to protect the windshield. It started raining after it was applied. We went to dinner, and when we came back to the parked vehicle, there was an approximate 6" crack, on the left, driver's side, from the edge of the windshield. |
| Category | Unknown Or Other |
| Date | Feb 23, 2020 |
| State | AK |
| Description | While driving on a highway I notice that my windshield got cracked for no reason. I just purchaced my outback 5 days ago before it happened. |
| Category | Visibility/wiper |
| Date | Feb 23, 2020 |
| State | TN |
| Description | Windshield chipped very easily |
| Category | Visibility/wiper |
| Date | Feb 23, 2020 |
| State | WA |
| Description | Four weeks after purchasing the new vehicle, I noticed a small crack appeared in the bottom of the windshield on the passenger side of the vehicle. It continued to crack for about 6 more inches. I have now ordered a new windshield to replace the broken one. The vehicle was stationary when I noticed the crack initially. |
| Category | Unknown Or Other |
| Date | Feb 22, 2020 |
| State | CO |
| Description | Bought a new car with a defective windshield |
| Category | Unknown Or Other |
| Date | Feb 22, 2020 |
| State | CO |
| Description | Windshield |
| Category | Visibility/wiper |
| Date | Feb 22, 2020 |
| State | FL |
| Description | While driving down the highway, my windshield spontaneously cracked from the top of the windshield down past the rear view mirror. I was hit by no rocks or any debris. |
| Category | Visibility/wiper |
| Date | Feb 06, 2020 |
| State | IN |
| Description | I purchased a 2020 subaru outback one week ago (jan 30, 2020) today I have 700 miles and after hearing of charges against subaru for producing defective windshields I inspected mine and I noticed a 2' long windshield crack on lower drivers side. I'm concerned that it may spread later to impede my vision, but wanted to go on record that this defect exists. |
| Category | Steering |
| Date | Feb 05, 2020 |
| State | VA |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that while stopped, the steering ceased. The contact stated that the failure was intermittent. The contact stated that the failure was also experienced while driving at approximately 20 mph, with the steering being difficult to operate. No warning light was illuminated. The contact stated that the vehicle was towed to stohlman subaru service located at 8435 leesburg pike, vienna, va 22182 and was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of failure. The failure mileage was 2,300. |
| Category | Unknown Or Other |
| Date | Jan 31, 2020 |
| State | MI |
| Description | The windshield is too fragile. I've owned this car for less than 4 months, have already had my windshield replaced once. Literally 2 weeks after replacement, another crack. I didn't even hear a rock hit the windshield. I was driving off the exit of a freeway, no one in front of me, I heard a small cracking noise. I noticed a bullseye crack on the passenger side. If the glass can't even sustain a small rock hitting it (so small that I didnt even hear it hit the windshield) how does this glass hold up in accidents? |
| Category | Visibility/wiper |
| Date | Jan 28, 2020 |
| State | WI |
| Description | Cracked windshield for no apparent reason. Parked the car in the garage with no crack in the window came out in the morning and windshield was cracked. Dealership will not coverunder warranty. |
| Category | Visibility/wiper |
| Date | Jan 26, 2020 |
| State | NV |
| Description | Car has ~1000 miles. The windshield spontaneously cracked on the passenger side. No chips or impact. Car was not in motion. Just woke up one morning and noticed it was cracked. This appears to be a common problem with subaru cars. Multiple reports and class action lawsuits. |
| Category | Visibility/wiper |
| Date | Jan 24, 2020 |
| State | CA |
| Description | The windshield spontaneously cracked for no reason. When returning home, noticed a 15 inch crack rising from the lower passenger-side edge of the windshield, rising under the wipers and towards the center of the windshield. The car had previously been parked outdoors under overcast skies (not hot), and there was no impact to the windshield while driving. (nor do I recall any windshield impacts at any time since purchasing the car) the crack simply appeared. It was not present 10 minutes prior when my son got into the car. |
| Category | Structure:body |
| Date | Jan 22, 2020 |
| State | AR |
| Description | Driving on highway, 65 mph. Hear a small "click." look over and discover a 6" crack in the windshield. I've been driving for 40 year and know what it sounds like when a stone hits the windshield. This wasn't a stone. |
| Category | Visibility/wiper |
| Date | Jan 21, 2020 |
| State | WA |
| Description | Windshield cracked on passenger side from beneath the wiper blade up about 12-15 inches. Very small chip about 2 inches from the bottom of the windshield along the crack. Do not remember being hit by debris. Even so it would have been a very small pebble and I believe it should not have caused the windshield to crack. Seems extremely weak. Not sure if the new 2020 outbacks have the same windshield issue as the 2017-2019 but it seems to have a lot of similarities with many other consumers and the class action lawsuits against subaru for this reason. |
| Category | Structure:body |
| Date | Jan 11, 2020 |
| State | NY |
| Description | Got into the car , shut the door and the rear window shattered. The car is two weeks old. |
| Category | Unknown Or Other |
| Date | Jan 11, 2020 |
| State | WA |
| Description | Front windshield spontaneously cracked during normal driving mode |
| Category | Unknown Or Other |
| Date | Jan 07, 2020 |
| State | GA |
| Description | The front windshield of the car cracked while the car was parked in a parking lot that had no trees or objects that could have hit in the location it cracked. |
| Category | Visibility/wiper |
| Date | Jan 05, 2020 |
| State | CA |
| Description | Windshield spontaneously cracked. On 12/30/2020 my wife and I drove up into mountains to spend new years eve camping. Ascent was 6000+ feet with a sharp temperature change. Two cracks appeared below the windshield wipers, then joined into one and spread further up the windshield. The crack seemed to occur shortly after turning on the defrost function. We noticed the crack while stopped. Nothing hit the windshield. I took the car to our dealer, bob baker subary in carlsbad, ca, but they denied any responsibility for the crack. The service manager said it was from a rock and he could tell because he has 35 years of experience. Yet he failed to ask a single question of when, where or how it occurred. |
| Category | Visibility/wiper |
| Date | Dec 29, 2019 |
| State | FL |
| Description | The car was parked on 12/28. 2019 in perfect condition as new. Upon entering the vehicle at 11:50am on 12/29/2019 it was obvious that the windshield had cracked overnight. The crack is 24 inches in length and runs from the bottom drivers side under the left side of the windshield wiper heading in an upward direction then turns toward the right side of the vehicle at an elevation of one third the height of the windshield. The vehicle was parked and stationary when this occurred. I have been exclusively the sole driver of this vehicle for all of its 2260 miles. The windshield has never been struck by an object. The vehicle was purchased new by me on 10/31/2019. |
| Category | Electrical System, Visibility/wiper |
| Date | Dec 28, 2019 |
| State | UT |
| Description | Poor rear camera visibility, leading me to nearly hit gas pumps |
| Category | Electrical System |
| Date | Dec 23, 2019 |
| State | TX |
| Description | 1. The backup and front camera are downgraded from previous models of outback. Subaru of america denies this. The night visibility is dangerous. The dealership agrees. I have purchased four outbacks in six years and I know what I am talking about. It is totally dangerous at night. Subaru will not tell me if they plan to change the cameras or upgrade the software. Also, the equalizer will not hold its setting every time you get in the car. I am sure this is a software setting as well. To change the setting, you either have to pull off the road or do it while driving which creates a dangerous maneuver. |
| Category | Visibility/wiper |
| Date | Dec 23, 2019 |
| State | CA |
| Description | Tl* the contact owns a 2020 subaru outback. The contact stated that the windshield formed an 8'' crack on the outside starting from the edge of the passenger side. Diablo subaru of walnut creek (2646 n main st, walnut creek, ca 94597) informed the contact to bring the vehicle in to be serviced. The manufacturer was not notified. The vehicle was not diagnosed or repaired. The failure mileage was 2,300. |
| Category | Exterior Lighting |
| Date | Dec 21, 2019 |
| State | MN |
| Description | The low beam headlights are too bright, or angled too high. I'm constantly having other vehicles "flash" me at night thinking I have high beams on. This has happened worth people I know telling me and strangers. Both on highway and city streets. |
| Category | Exterior Lighting |
| Date | Dec 20, 2019 |
| State | LA |
| Description | My 2020 subaru outback headlights are too bright and appear to be aimed too high. Driving at night is a very real problem due to the number of other drivers who keep putting on their high beam lights thinking mine are on when they are not. Also I can see my beams pointing higher down the road then for any other car I have owned. I contacted first the dealership and then subaru of america, the dealer was apologetic and explained there are no adjustments to be made on the aim of lights because none were built into the car at the factory. Subaru of america confirmed this when I contacted them and said, without even seeing my particular car that my headlights are aligned properly and there is no way to make any adjustments to brightness or aim. This is a hazard due to blinding oncoming drivers and they in turn putting their high beam lights on blinding me. How can they make lights with no adjustment available? |
| Category | Steering, Vehicle Speed Control |
| Date | Dec 19, 2019 |
| State | OH |
| Description | Dec 7th. Lane centering and cruise control functions on. While traveling south on I-75 in the center lane my wife moved to the left lane to pass another car. After passing the car she had to fight the steering wheel to stay in the left hand lane. After several minutes she took her hands off the wheel and the car veered sharply to the right and across the dashed white line into the center lane. As she righted herself back into the left hand lane I reached over and turned the lane centering function off. About 15 minutes later she was following a brown van. The cruise control was still on, was maintaining a speed of 68 mph and safe distance. Cruise was set at 70mph and distance at 4 bars. The van exited the interstate at which time the outback started a hard acceleration and had reached a speed of 87 mph before I realized what was happening and turned off cruise control. Acceleration factor was set to normal, I then set it to eco dec 19th. Cruise control on, lane centering on cruise set at 70 mph, distance at 2 bars. Passed a semi that was doing less than 70 mph. I now had a pack behind me and another pack a good ways in front of me. Moved back into the center lane where I passed the truck. Cruise started accelerating, at 77mph turned the cruise off. My foot was not on the accelerator. Cruise acceleration was still on eco mode. Speed then decreased as expected. I now have 2 instantaneous of where the cruise control accelerated the vehicle passed the set speed. I now have 1 instantaneous of where the vehicle would not stay in its lane. Note. I like my subaru outback very much. It is quiet, comfortable and easy to drive. However, I believe the incorrect functioning of the vehicle on the above two dates warrant documentation for further safety investigation. Neither the dealer or subaru has yet been informed |
| Category | Exterior Lighting |
| Date | Dec 16, 2019 |
| State | WA |
| Description | The headlights on this car are too bright or not adjusted correctly. I have been high beamed on many occasions. 9 times one evening, 13 times another evening, and 17 times on another evening. This is a safety concern not only for me but for the other divers as well. I have complained to subaru every time this has happened to me. I have also had it in for service and was told "that's just the way they are" "just ignore the other drivers" well, I can't do that when I am constantly being high beamed from so many other vehicles. Not just cars. Cars, full size pickup trucks, semi's, suv's etc. I have even been high beamed not only on our 2 lane highways but on a 4 lane highway with me in the far right lane and the other driver going the opposite direction in the far right lane. This is not acceptable. I talked with subaru again today and was told "if you take it in for service, and the technician says that there is nothing wrong with the headlights then, there is nothing we can do." again, this is not acceptable. I have never in all my years of driving been high beamed so many times. |
| Category | Visibility/wiper |
| Date | Dec 14, 2019 |
| State | NM |
| Description | 2 separate incident windshield cracks within 3 weeks of new purchase |
| Category | Steering |
| Date | Dec 11, 2019 |
| State | TX |
| Description | My wife and I were driving home on i35 in oklahoma. The road was straight. It was nighttime. I had all the subaru eyesight safety systems enabled. Both hands were on the steering wheel, with adaptive cruise control set at 70mph. Lane centering was among the features operating. I suddenly experienced an instantaneous and very abrupt, uncommanded ~30-40 degree clockwise rotation of the steering wheel. The whole event lasted just 2-3 seconds and I quickly recovered back to the left. Fortunately, the lateral displacement of our track was only a few feet into the breakdown lane on the interstate. My manual control inputs on the steering wheel easily overcame the actuator. I immediately disabled the lane centering function and we continued home without further incident. The takeaway that I want to emphasize is that this was an extremely abrupt, sudden hard right deflection of the wheel. This was not the normal gentle nudge and slow, slight steering wheel movements that the lane keep and lane centering systems normally provide. Imagine that your passenger reached over and forcefully grabbed the steering wheel and yanked hard down on it - that's as closely as I can describe this. |
| Category | Steering |
| Date | Dec 06, 2019 |
| State | OH |
| Description | While driving on the highway I had adaptive cruise control and lane centering turned on. I was driving on a straight stretch of highway when my steering wheel jutted left very hard. I had both hands on the wheel when this happened but was unprepared for it. This caused me to verge into the median. I corrected the vehicle steering and continued driving. A few minutes later, my vehicle did this again while still on a straight section of highway causing me to almost hit the car next to me. I stopped using lance centering after this occurred and reached out to subaru of america. They requested I take the car into my local shop which I did. The dealer did not find any issues with lane centering and had no reason why this would occur. |
| Category | Visibility/wiper |
| Date | Dec 06, 2019 |
| State | CO |
| Description | Windshield cracked spontaneously while in garage overnight. |
| Category | Unknown Or Other |
| Date | Nov 25, 2019 |
| State | MD |
| Description | I experienced two incidents with the lift gate on my 2020 outback limited xt which I believe to be serious safety concerns. They both happened on 11/23/2019. First incident: the car was in an indoor parking garage, backed up to the wall with about 4 ft of clearance between the closed lift gate and the wall. I had just put my 2-year-old grandson into his stroller, and we were between the rear of the car and the wall. As I was wheeling the stroller away from the car, the lift gate automatically opened and pinned the stroller against the wall! I was not touching the key fob in any way. The gate did not immediately sense the obstruction, and it continued to force itself against the stroller. I had to push forcefully against the lift gate in order to free my grandson and me. Second incident: after returning to the car which was parked as described in the first incident, the lift gate forcefully hit my wife on the head! I had raised the gate, and after the gate was all the way up, my wife bent down to put an item in. The lift gate came down on her head. She was in excruciating pain! It has been about 24 hours since this occurred, and she is still experiencing headache, nausea and blurred vision. We are now seeking medical attention. Later that afternoon I experimented with the gate, and it malfunctioned the same way (2nd incident) 2 more times! After it went up all the way, the gate immediately came down automatically! (without the key fob being physically contacted in any way) |
| Category | Unknown Or Other |
| Date | Nov 22, 2019 |
| State | MN |
| Description | All four front vents in dash board rattle when going about 40 mph on slightly rough surface. Also loud sound that sounds like popcorn popping on passenger side that seems to be coming from the passenger corner of the front windshield or dash board. The popcorn sound starts when driving at 65 to 70 mph. |
| Category | Steering, Vehicle Speed Control |
| Date | Nov 07, 2019 |
| State | MN |
| Description | Tl* the contact owns a 2020 subaru outback. While driving 55 mph with the cruise control engaged, the contact lost control of the steering and the vehicle veered to the left. The contact managed to regain control of the steering. Miller hill subaru (4710 miller trunk hwy, duluth, mn 55811, (218) 722-5337) was contacted and scheduled a diagnostic test. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 600. |
| Category | Air Bags, Electrical System, Parking Brake, Service Brakes, Vehicle Speed Control:accelerator Pedal |
| Date | Oct 30, 2019 |
| State | OR |
| Description | Tl* the contact owns a 2020 subaru outback. While the vehicle was at an intersection, the contact depressed the accelerator pedal; however, the electronic emergency brake engaged without warning. As a result, the contact's vehicle was rear ended by another vehicle. The air bags did not deploy. There were no injuries. A police report was not filed. The vehicle was taken to subaru of bend (2060 ne hwy 20, bend, or 97701, (541) 389-3031) where it was currently being diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact's insurance company began an investigation. The failure mileage was approximately 520.*cw*jb |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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My 2020 outback has 53500 miles. The thermostat went out and had to be replaced in November 2022. All 4 tires wore out exactly the same from the inside. They looked good from outside edge when I would check them. The dealership did not tell me this was going on only that they needed to be replaced. They told me after I got new tires that this happens with the 2020 outbacks causing tires to wear out sooner than normal 10000 miles sooner than they should.