2019 Subaru Outback Problems and Top Complaints – Is Your Car A Lemon?

Electrical, windshield cracking and steering issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Did your windshield crack and require a replacement? Find out if you are eligible for compensation.

The Subaru Outback has been around since the 90’s and has earned a substantial following. Enthusiasts have trusted this model to provide reliable transportation. Even the 2019 Subaru Outback came with the tagline, “Built to take you to the place you’ve never been.” Consumers agree with this, in terms of visiting the dealership more often. This particular model features faulty steering, electrical glitches and poor visibility.

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NHTSA Complaints for the 2019 Subaru Outback

Complaint CategoryNumber of Complaints
Visibility/wiper
284
Electrical System
208
Unknown Or Other
115
Visibility:windshield
52
Steering
28
Engine
23
Structure:body
21
Vehicle Speed Control
19
Forward Collision Avoidance: Warnings
15
Fuel/propulsion System
14

Problems with the Steering

The Outback is designed for on and off-road travel. It must contain a strong and reliable steering system in order to make the consumer feel comfortable and confident. Sadly, most people feel this vehicle is out of control, even with the smallest bump or maneuver.

One driver wrote this on the NHTSA website, “Beginning in March of 2019, I began noticing that the steering felt “wobbly” above 40 mph, as if the car hit a patch of ice or was struck by a sudden gust of wind. Driving feels very unsafe. This is our third Subaru Outback, going back to 1998, so we are familiar with driving this car (or at least older model years). Further, by turning off the new ‘lane departure switch’ this problem is minimized. We just moved from Florida to Connecticut and I am not looking forward to driving this car in the winter. These cars need to be recalled and fixed before someone has a serious accident.”

Despite there being numerous complaints that all sound the same, there are no service bulletins from the company related to this issue. Some owners claim the problems begin while hitting a bump while others express that it happens during a turn. Either way, it’s unsafe and dangerous. No one expects to drive an AWD Outback and not have the control or steering needed. If that’s what they wanted, they could enter the Soapbox Car Derby instead and possibly win a prize.

Here are some actual complaints logged with the NHTSA about the 2019 Subaru Outback Steering Problems:

ON FREEWAY – TRAFFIC MOVING AT ABOUT 45 MPH ON CORNER – THE CAR VEERED SHARPLY TOWARDS THE FREEWAY INSIDE WALL. NO CONTROL OF STEERING WHEN I TRIED TO GENTLY CORRECT – WHEN THE CAR FINALLY RESPONDED IT VEERED SHARPLY I TOT HE LANES TO MY RIGHT. THE STEERING WAS OUT OF MY CONTROL. I HAVE ONLY HAD THE CAR FOR A WEEK – IT IS BRAND NEW AND THE STEER ASSIST WAS ON. THE SUBARU OUTBACK 2019 STEERING WAS OUT OF MY CONTROL ON A CORNER GOING APPROX 45 MPH – DANGEROUS. THERE IS SOMETHING SERIOUSLY WRONG WITH THE STEERING.  – THE SUBARU OUTBACK 2019 HAS A SERIOUSLY DANGEROUS STEERING PROBLEM.

BASED UPON THE SUBARU REVIEW IN THE CONSUMER REPORTS APRIL AUTO ISSUE, I PURCHASED A 2019 OUTBACK. THERE IS A PROBLEM WITH THE STEERING. IT HAS ABOUT THIRTY DEGREES OF PLAY. IT TAKES CONSTANT ADJUSTMENT TO KEEP THE VEHICLE IN THE CENTER OF THE LANE. THE SERVICE DEPARTMENT TOLD ME THAT THERE IS NOTHING WRONG WITH THE STEERING. I JUST HAD TO GET USED TO DRIVING WITH THE SUBARU “EYE SIGHT”. DRIVING ON THE INTERSTATE IS STRESSFUL TO SAY THE LEAST. ON A TRIP TO TAMPA ON I-275 I ALMOST SIDE SWIPED ANOTHER CAR.

WHEN DRIVING ON HIGHWAY FROM 40-70 MPH, AND MAKING A TURN TO RIGHT OR LEFT, THE STEERING WILL SUDDENLY OVER STEER TOWARDS THE DIRECTION OF THE TURN, GIVING A FEELING OF LOSS OF CONNECTION BETWEEN STEERING WHEEL AND THE CAR’S WHEELS. FEELS LIKE TOO MUCH PLAY IN STEERING WHEEL. HAVE TO OVER CORRECT THE OTHER DIRECTION TO GET STEERING FEEL AND CORRECT DIRECTION FOR THE CAR BACK. DANGEROUS.

Problems with the Electrical System

With quality as a foundation for the Subaru brand, it’s disappointing to see the lack of care when it came to putting together an electrical system. Numerous complaints exist regarding the glitches and downright dangerous situations owners are in.

Just check out this one review from the NHTSA website. “Recently purchased 2019 Subaru from a similar 2017. Cruise control speed settings have changed, which now require you to take your eyes off the road to watch for speed settings to change. On the 2017 and all other vehicles I have owned, to increase your speed setting by one mph, you push once and release. To increase by 5 mph, push and hold until it sense the increase. Now…a quick push of the button results in a 5 mph increase while you have to hold the button and watch the dashboard indicator as it slowly increases your setting 1 mph at a time. This is dangerous since your eyes are no longer on the road but on the dash area. Everything else I own, thermostats, keyboards, TV remotes…all move up or down one degree or channel at a time unless you hold the key press longer, then you get a faster repeat. I feel that taking my eyes off the road to watch my speed selection change is akin to texting. Downright dangerous. The dealer from whom I purchased the new vehicle responds by saying, ‘Things change, get used to it.’ I find this situation unacceptable.”

Out of 18 manufacturer communications related to the electrical system, nothing is mentioned regarding the cruise control settings. Sure, they discuss trouble with the radio, backup camera and navigation system, but nothing crucial or vital to the extent of the vehicle’s speed control. It seems the automaker feels that all a driver needs is access to these other technologies. As long as someone doesn’t need to change their speed for any reason, all should go well.

Here are some actual complaints logged with the NHTSA about the 2019 Subaru Outback Electrical Problems:

RECENTLY PURCHASED 2019 SUBARU. CRUISE CONTROL SPEED SETTINGS HAVE CHANGED WHICH NOW REQUIRE YOU TO TAKE YOUR EYES OFF THE ROAD TO WATCH FOR SPEED SETTINGS TO CHANGE. ON THE 2017 AND ALL OTHER VEHICLES I HAVE OWNED, TO INCREASE YOUR SPEED SETTING BY ONE MPH, YOU PUSH ONCE AND RELEASE. TO INCREASE BY 5 MPH, PUSH AND HOLD UNTIL IT SENSES THE INCREASE. NOW…. A QUICK PUSH OF THE BUTTON RESULTS IN A 5 MPH INCREASE WHILE YOU HAVE TO HOLD THE BUTTON AND WATCH THE DASHBOARD INDICATOR AS IT SLOWLY INCREASES YOUR SETTING 1 MPH AT A TIME. THIS IS DANGEROUS SINCE YOUR EYES ARE NO LONGER ON THE ROAD BUT ON THE DASH AREA. EVERYTHING ELSE I OWN, THERMOSTATS, KEYBOARDS, TV REMOTES….ALL MOVE UP OR DOWN ONE DEGREEE OR CHANNEL AT A TIME UNLESS YOU HOLD THE KEY PRESS LONGER, THEN YOU GET A FASTER REPEAT. I FEEL THAT TAKING MY EYES OFF THE ROAD TO WATCH MY SPEED SELECTION CHANGE IS AKIN TO TEXTING. DOWNRIGHT DANGEROUS. THE DEALER FROM WHOM I PURCHASED THE NEW VEHICLE RESPONDS BY SAYING…. “THINGS CHANGE, GET USED TO IT”. I FIND THIS SITUATIION UNACCEPTABLE!

WHILE BACKING OUT OF MY GARAGE, THE RADIO UNIT FROZE MAKING THE BACKUP SCREEN INOPERABLE. THIS IS A BRAND NEW CAR WITH 200 MILES ON IT. ACCORDING TO THE DEALER, THEY WILL HAVE TO REPLACE THE HEAD UNIT. THEY WERE ABLE TO GET THE UNIT WORKING, HOPEFULLY UNTIL THE NEW HEAD UNIT ARRIVES, BY PHYSICALLY DISCONNECTING THE CAR BATTERY. UPON RESEARCH, IT TURNS OUT THIS HAS BEEN A HUGE PROBLEM FOR SUBARU. HAD I KNOWN, I WOULD NEVER HAVE BOUGHT THE CAR. I HAVE NO CONFIDENCE THAT THEY CAN FIX THE PROBLEM AND WORRY I WILL BE LEFT WITH A CRIPPLED CAR WITH NO WARRANTY OR REDRESS. SINCE A BACK UP CAMERA IS A REQUIRED SAFETY FEATURE UNDER FEDERAL LAW, SUBARU SHOULD NOT BE ABLE TO SELL THESE DEFECTIVE CARS UNTIL THE PROBLEM IS FIXED, THE INFOTAINMENT SYSTEM SHOULD HAVE A LIFETIME WARRANTY, AND A FULL RECALL SHOULD BE ORDERED. JUST GOOGLE “SUBARU HEAD UNIT FAILURE.” HOW MUCH MORE INFORMATION DOES NHTSA NEED BEFORE IT ACTS? DOES A CHILD NEED TO BE KILLED IN A BACK UP ACCIDENT BECAUSE OF DEFECTIVE BACK UP CAMERA BEFORE APPROPRIATE ACTION IS TAKEN? IT IS CRIMINALLY NEGLIGENT TO ALLOW THESE CARS TO CONTINUE TO BE SOLD UNTIL SUBARU HAS PROVEN THAT THEY HAV FIXED THE PROBLEM!

DEAD BATTERY IF THE CARS SITS PARKED 2 DAYS. NOTHING LEFT ON, IT IS A PARASITIC BATTERY DRAIN. HAPPENED TWICE AND BATTERY WAS TOTALLY DEAD EACH TIME, NEEDING TO BE FULLY RECHARGED AS IT WOULDN’T TAKE A JUMP. LESS THAN 2000 MILES ON THE CAR.

Problems with the Windshield

What else is required for safety? The windshield and proper visibility. Whether it is a fault with the wiper or the glass itself, owners of the Outback seem to face lots of problems in this department as well.

Here is one review (out of many) on Edmunds describing a common problem. “Windshield cracked after only 4 months!  It happened on its own in our driveway and it was a major crack.  Read up on older Outbacks and there have been thousands of problems with windshields on the Outback.  We are beyond disappointed and will be getting rid of this car.  It will be very expensive to fix.  Subaru let us down! “

While there is a service bulletin related to visibility problems, it doesn’t actually deal with this particular concern. Service Bulletin #07-152-19R talks about new power window assemblies that addressed several issues, including inoperative switches. As far as the structure goes, the automaker issued a recall labeled with NHTSA Campaign Number 19V493000. This problem relates to an improper weld below the cowl panel that reduces the vehicle’s strength. To handle this, Subaru even offered to purchase back affected cars if they couldn’t be repaired. By the time many consumers got to this point, they were probably happy to have to turn their vehicle back in to the automaker.

Here are some actual complaints logged with the NHTSA about the 2019 Subaru Outback Windshield Cracks Problems:

OUR NEW 2019 OUTBACK EXPERIENCED A WINDSHIELD CRACK WHILE DRIVING WITHOUT ANY INDICATION OF IMPACT OF A FOREIGN OBJECT. THE CRACK APPEARED IMMEDIATELY AFTER TURNING ON THE DEFOG SYSTEM WHILE DRIVING. THE LOCAL DEALER INSISTED THAT THE CRACK WAS DUE TO OUTSIDE INFLUENCE AND NOT WINDSHIELD MATERIAL FAILURE. AFTER CONTACTING SUBARU OF AMERICA THE WINDSHIELD WAS REPAIRED AS A COURTESY AT THE DEALERSHIP.

DRIVING DOWN NORMAL HIGHWAY AND NOTICED A CRACK FORMING. WINDSHIELD CRACKED NEAR WIPER FROM MAYBE SOME ROAD DUST HIT IT THAT IS COMMON ON ANY HIGHWAY. NEVER HAD SUCH A BIG CRACK FROM NORMAL ROAD DUST BEFORE.

SPONTANEOUS WINDSHIELD CRACK THAT ORIGINATED DIRECTING UNDERNEATH WINDSHIELD WIPER ON PASSENGER SIDE WHILE PARKED OUTSIDE. WINDSHIELD WAS CLEANED HOURS BEFORE CRACK APPEARED, AND NO IMPERFECTIONS WERE OBSERVED; VEHICLE NOT DRIVEN OR MOVED. GOT IN VEHICLE IN EVENING AND CRACK WAS PRESENT EXPANDING ALMOST THE ENTIRE SIDE OF PASSENGER VIEW.

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Complaint Data

CategoryVisibility:windshield
DateDec 02, 2022
StateTX
Description
The contact owns a 2019 subaru outback. The contact stated that on three separate occasions, a crack had formed on various parts of the windshield due to minor rocks hitting the windshield. The contact stated that each crack obstructed her vision while driving. The contact had the windshield replaced by the dealer after each failure. The manufacturer had yet to be notified of the failure. The vehicle had been repaired. The failure mileage was approximately 29,000.
CategoryElectrical System
DateNov 29, 2022
StateNY
Description
Bought car end of august off lease with 40k on it from local subaru dealer. Dealer made point of telling me car had new tires and battery which was appreciated. Have added 900 miles since then mostly local. After not driving for a week in september car would not start. Charged battery all seemed fine been driving frequently after that no issues. Now with colder weather car does not start if not driven for 2 days or more. Using multimeter was able to find circuit for dcm (what subaru refers to as the data control module) was drawing power when car should be in sleep mode. Brought to subaru dealer today and was advised the dcm needs to be replaced. I am aware of many other people with this particular car having similar issues with no identified culprit, recommend this be looked at as possible issue specifically the starlink system.
CategoryUnknown Or Other
DateNov 29, 2022
StateID
Description
Battery is persistently dead , have brought to subaru dealership replaced battery 1 month after we got it nov 2021 , and then checked again and told “not driving enough to charge battery “ we have to jump battery at least twice a week
CategoryElectrical System
DateNov 26, 2022
StateMI
Description
I would have experienced the same battery issues for the last 14 months. 12 months ago I purchased a back up charged starting battery that I use on a monthly basis. Subaru did advise of the battery warranty extension of which I took advantage of today I've seen the other complaints in the nature site and being from the automotive industry myself, I believe that when you look back to the dcm issues from 2016 to 2018 and the latest issues on the 2023 you'll find a common thread it's not just a button. One key thing is that units of measure for the tire pressure monitoring system arbitrarily change while you were in operation from psi to kilopascals. It indicates to me that there is still some telematic related event and the vehicle isn't sure where it is at a given time so it sets the units and the time to what amount to mountain time canada. Just thought I'd give you a hint. I do believe you'll find that and that poses a big challenge for the sos button. If you can't locate the vehicle or it isn't where they think it should be , may not be the button.
CategoryBack Over Prevention: Warnings, Electrical System, Forward Collision Avoidance: Warnings
DateNov 25, 2022
StateCA
Description
I was in a parking lot pulling into a parking spot. My car sped with full power over a curb barrier and hit a parked car in front of me. The force was strong enough to push the car I hit back several inches. My airbag did not deploy. The forward obstacle collision detection did not work. My safety could have been at risk if this happened while on the road or freeway. There were no warnings that day, however a week or so earlier when I tried to drive the car it would not start (new battery installed approx 3 months ago) and all lights on the dash came on. I tried to start it a few times but after smelling gas I left it. Later that day it started with no problems. The car is up to date on services/recalls. It is scheduled for inspection with my insurance company on 11/30/22.
CategoryElectrical System
DateNov 16, 2022
StateNJ
Description
Problem started aug 4, 2022. I went to start the car & the battery was dead. Jumped it, ran errands. Two days later dead battery again. Kept happening even though no lights left on when car turned off. Finally called dealership & they said battery was bad so it was replaced. 3 weeks later battery went dead after car sat unused for 24 hrs. Was told car needed to be driven everyday to keep battery charged. I'm retired & don't drive everyday. Dealer then advised it was due to the control area network (can) system in the car & to contact subaru of america. Apparently it doesn't go into sleep mode & drains the battery when the car isn't in use. Subaru is not being up front about this & it's dangerous.
CategoryElectrical System
DateNov 12, 2022
StateCT
Description
The horn randomly gives several short beeps during vehicle operation. It seems to happen when the vehicle is stopped at red lights. This began after the dealer installed the subaru oem remote car starter.
CategoryElectrical System, Exterior Lighting, Service Brakes
DateNov 11, 2022
StateVA
Description
The car's battery is draining fast and the car's electric system stopped working after I replaced the battery three times. The car is currently inoperable.
CategoryFuel/propulsion System
DateNov 11, 2022
StateMI
Description
The car started to accelerate or decelerate by itself while driving with constant pedal position. It didn't want to start some time. Eventually didn't start at all and had to have it towed to the dealer. The diagnostic was faulty fuel pump. Subaru has a recall for 2019 outback fuel pump failure (nhtsa campaign number: 21v587000). I called subaru customer service, and they did not honor the recall saying my vin number did not have any recall despite having the same problem.
CategoryService Brakes
DateNov 11, 2022
StateMI
Description
Driving the car from the dealer where was repaired for faulty fuel pump, I noticed the brake pedal was going to the floor when pressing on it. I got scared driving it on highway as I would not be able to stop in time if I had to brake hard. I took the car to the dealer, and he confirmed the brake master cylinder has leaks. The car has been in service for 6 weeks as brake master cylinder is on backorder. The last update is to have the part available early december.
CategorySteering
DateNov 11, 2022
StateMI
Description
There is a problem with my 2019 steering since I bought it in 2020. When driving with highway speeds, over 45 mph I am struggling to keep the car straight on the road and have to compensate steering all the time. The car feels unattached to the road like driving on icy road or having strong side wind gusts. I always make sure the lane assist is turned off as it is dangerous. I took the car to the dealer two times and the message was that it drives like a subaru outback and there is no problem with the steering.
CategoryVisibility/wiper
DateNov 11, 2022
StateNC
Description
While driving slowly in traffic on the highway my windshield started to crack on the front passenger side. No rocks or debris were seen by myself. Even if a minuscule pebble were to have hit the windshield, the crack spread to over a foot in minutes and this seems like a fault on subarus engineering. Wish I had known when I got this car two weeks ago.
CategoryElectrical System, Engine
DateNov 10, 2022
StatePA
Description
The contact owns a 2019 subaru outback. The contact stated that the vehicle failed to start. The key fobs were inoperable. The battery warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was a low charge and the battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 3,000.
CategoryElectrical System
DateNov 06, 2022
StateCA
Description
Navigation screen is delaminating and bubbling under the touch screen. It would cause navigation touch screen to detect phantom inputs and cause radio/telephone to do random actions (ie. Calling random people, cycle radio stations, map zoom in) that is very distracting to driver. Screen would be completely unresponsive to touch input or button input.
CategoryElectrical System
DateNov 05, 2022
StateCA
Description
The audio unit is malfunctioning, it constantly makes distracting intermittent tone sounds, continuously flashes and changes between am, fm, sirius and bluetooth modes, makes random autonomous phone calls, touchscreen doesn't respond to touch, sound will randomly spike at high volumes. All of this makes it extremely distracting to safely drive the car. This has been happening since last june 2022. We leased this vehicle new then purchased it when the lease was expired. Diablo subaru in walnut creek, ca advises the part is on back order and none are in stock. They admitted that a different customer dropped off their 2019 subaru outback now over 45 days and they don't have the replacement audio unit for it and they know of several other customers with the same problem of year,make & model. Subaru of america offered to pay

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,700 towards the text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win." img="balance" color="green",700 repair. Our car has 34k miles on it. 
CategoryPower Train, Steering
DateNov 03, 2022
StateAK
Description
Took in 2 yr old car relating to vehicle veering to the right, ticking helicopter noise on driver side. Took to continental subaru anchorage alaska on 11/2/22. For tire change over, alignment, oil change and for diagnostics on noise. I was told that my vehicle needed a complete driver side cx axle replacement. After axle was installed, they said they heard another noise and that it was my transmission, and now it needs replaced. I didn't get alignment according to papers. This car is 2 yrs old. 2019 bought in 2019 at christmas or 2020. Why is transmission out? Low miles and drivers are very safe! I was given a rental till transmission could be ordered and replaced.
CategoryVisibility/wiper
DateNov 03, 2022
StateUT
Description
One morning when I got my car from the garage, it had a cracked windshield near the driver size bottom glass. Happened overnight while in the garage. Took it to subaru and they agreed to replace it under warranty. They put in a new one, and as I was driving on the freeway, I heard a huge boom sound from the windshield, which startled me! They another boom/cracking sound. The windshield didn't crack, but it was terrifying. I took it back to subaru and they checked it and did something to help with the seal. A few months later, the windshield cracked from the passenger side edge. Within minutes of driving, it spread half way across the windshield. Nothing had hit my windshield. I am on my 3rd windshield, by the way. There is a problem.
CategoryVisibility/wiper
DateOct 31, 2022
StateCA
Description
The windshield cracked without any impact, vehicle was sitting in the garage and when I came back to it there was a large 8-10 in crack across the driver side. My visibility is impacted and potentially my safety should the strength of the windshield be compromised. Additionally, the safety systems built into the vehicle may be impacted by the crack. The dealership is refusing to complete service to replace the windshield. Vehicle has not been inspected by anyone else yet. No warning lamps, messages, or signs appeared before the windshield cracked.
CategoryElectrical System, Engine
DateOct 30, 2022
StateWI
Description
Vehicle battery continues to fail due to unusual electrical activity, requires a jump to start.
CategoryElectrical System
DateOct 28, 2022
StateNJ
Description
Original battery failed 7/2022. As stranded aaa installed new battery. New battery gets drained while car is off within a few days. Subaru class action lawsuit states dealer to provide new battery replacement and provide diagnostic procedures. Dealer diagnosed the problem as excessive draw on battery when car off. However dealer refuses to provide supposed ecu flash to car unless a new subaru battery is purchased. Class action lawsuit does not contain any language stating customer must have a subaru provided battery in car to receive flash. Further class action language specifically provides relief and compensation when owners are “stranded” as a result of drained battery. This would supercede any implied requirement that owner would have had to locate and bring car to a authorized subaru dealer for repair. This subaru issue is in fact a safety issue as owners are caught in unsafe situations ie shopping malls, parking lots, gas stations with a dead battery. The car obviously has a defect in engineering and replacing batteries does not alleviate the underlying issue.
CategoryUnknown Or Other
DateOct 25, 2022
StateMI
Description
While sitting vehicle was sitting in my locked garage got into vehicle and noticed a large crack in center of windshield had appeared without incident called my subaru dealership that I purchased vehicle from they made an appointment and I took vehicle to the service manager and he took a quick look and pointed to windshield and said it was a stone chip. I could not see the chip he was talking about and he stated he would have to call subaru manufacturer himself to see what they thought. This is the 2nd time I have had to take brand new car in for repair for a situation not caused by I'll care
CategoryElectrical System, Unknown Or Other
DateOct 24, 2022
StateFL
Description
The touch screen has bubbles on it and a mind of its own. I can not use my phone, maps let alone the radio. The vehicle has only 11k miles on it. I am being told I am out of warranty and it will cost 2k to replace the head unit. Searching forums this is a common issue. The 2018 models ended with a class action. At this point they are not taking responsibility for the 2019.
CategoryElectrical System
DateOct 21, 2022
StateMA
Description
Battery dead. Got jumped. A week later has now happened again. I just replaced the battery with brand new in may'22, as previous battery had quit on me three times within a week or two in april - may' 22 my previous subaru outback 2014 had same issues and I had replaced that battery three three times within a year ! Accused garage of selling me old batteries and used parts!
CategoryElectrical System
DateOct 17, 2022
StateUT
Description
New battery will not hold a charge. Electrical system drains battery when vehicle is turned off.
CategoryElectrical System
DateOct 12, 2022
StateOK
Description
I bought the vehicle in april 2019, the battery had to be replaced in february 2021. In september 2022 I starting having the same battery issues where it was constantly dying. I took it in to subaru and they said the ecm was draining the battery and needed to be replaced which would be

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,000. I looked into the battery issue and subaru has a class action lawsuit involving batteries prematurely dying. It also says that electrical issues are causing a parasitic pull on the batteries. So replacing the battery doesn't actually solve the problem. The suit settled and is replacing batteries, reimbursing battery costs and extending their warranties. But it does not address the actual electrical issues. Subaru has known of the electrical issues for years that are affecting multiple makes and have refused to acknowledge or address the issue.
CategoryVisibility:windshield
DateOct 12, 2022
StateID
Description
The contact owns a 2019 subaru outback. The contact stated that while driving approximately 65 mph, he noticed that a crack had formed on the windshield in the area under the rearview mirror. The contact stated that he did not know the cause of the failure as he had not heard a rock or debris striking the windshield. The vehicle was taken to oem windshields where the windshield was replaced. However, the failure reoccurred while the vehicle was parked in the contractor's garage. The windshield was replaced for a second time. However, the failure persisted. The contact stated that there was a third crack on the windshield which started under the rearview mirror and had extended to both sides of the windshield in an upside down "t" shape. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 40,000.
CategoryElectrical System, Fuel/propulsion System
DateOct 11, 2022
StateNC
Description
My battery has died over 7 times in the 3 years I have owned it. No systems were left on. It runs one day and won't start the next. It shows the battery light. This first happened 6 months after owning the car leaving me stranded waiting for roadside assistance and causing me to miss work. It has happened 3 times in the past year. As I type this I am stranded again waiting for someone to come and give me a jump and praying that it will start once I get out of the grocery store. I'm afraid to go anywhere for fear of being stranded in a dangerous place. I always carry jumper cables with me now! The second issue is that it runs out of gas when there is a 30 miles left to empty notice. I ran out of gas in the left lane of a major highway at 4:45 pm bringing a friend home from the hospital. The gas station was 7 miles away. I was stranded there, waiting on subaru tow service for hours until the police sent their own tow truck. It was very dangerous but I know better than to trust it now. It cost me 185 dollars. I was told this was a problem with 2018s but they thought they fixed it!
CategoryVisibility/wiper
DateOct 06, 2022
StateFL
Description
Windshield cracked for no apparent reason. Started at the base of the windshield on the passenger side and gradually continued toward the center. If it continued it could affect my driver vision and the "eye sight" safety system. I took it to safelight for replacement. They mentioned that they would only replace it with an aftermarket brand. The subaru windshield was too thin (their oppinion based on previous repairs).
CategoryBack Over Prevention: Sensing System: Camera, Electrical System, Equipment:electrical:infotainment:bluetooth/wifi
DateOct 05, 2022
StateCA
Description
The contact owns a 2019 subaru outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.
CategoryElectrical System
DateOct 04, 2022
StatePA
Description
Battery randomly dies. Replaced oem battery with aftermarket and issue still occurs.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Visibility/wiper
DateOct 02, 2022
StateWA
Description
Spontaneous crack of the front windshield, unsafe to drive for fear of collapse into car or during a collision.
CategoryElectrical System
DateSep 30, 2022
StateMN
Description
Battery continues to drain while parked. Vehicle was taken to dealer and told it's a common problem and car cannot sit for several days without charging the battery. Replaced oem battery with new optima battery. After 6 months dead battery issue is worse and now battery is dead after sitting for a day even after driving for several hours. We have turned off all dome lights and are careful to not leave the doors or hatchback open any longer than necessary. Engine cranks slowly even after stopping for fuel. I called subaru dealer in white bear lake, mn to inquire about the problem and schedule an appointment but dealer has not returned my call. We cannot drive the vehicle without concern of being stranded.
CategorySeats
DateSep 30, 2022
StateMA
Description
The drivers' seat mounting frame began to fail. This was noticeable because of a squeaking/creaking sound from the seat. The authorized dealer I went to confirmed this was the problem and there is a technical service bulletin from subaru indicating this is a problem component. Because my car was only a few months out of warranty, I had to pay nearly

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,000 to have this part replaced. I believe driver's seat mounting components are an essential part of the safety of the vehicle but subaru has not recalled this part which is known by them to fail prematurely.
CategoryElectrical System
DateSep 29, 2022
StatePA
Description
Battery is failing more than 10 times during the course of the last 9 months. I bought the car brand new in 10/2021 it is a common issues on the same year. 50k miles. The battery will die if not driven everyday. Brand new battery with the same issues. It's draining the battery while turned off bc the electrical system is too much.
CategoryVisibility:windshield
DateSep 29, 2022
StateIL
Description
The contact owns a 2019 subaru outback. The contact stated that while driving approximately 30 mph, the front windshield cracked. The contact stated that the windshield was not impacted to cause the crack. The contact stated that the crack had been expanding. The contact stated that the vehicle was taken to the dealer however, the cause for the windshield cracking was determined. The contact stated that the dealer informed him that the repair was denied by the manufacturer because the warranty had expired. The contact stated that the manufacturer was notified of the failure and a case was opened. The contact stated he researched online and found that the 2015 and 2016 subaru outback were repaired due to a class action lawsuit. The contact was relating the failure to nhtsa id number: 10188151 (manufacturer communication number: 12-192-15r) (structure, visibility). The approximate failure mileage was 27,400.
CategoryElectrical System
DateSep 28, 2022
StateNJ
Description
I attempted to start my car, and found that the battery was completly dead. There had been no signs of battery trouble / fatigue prior to this incident. Due to this sudden, unexpected failure, I had the car towed to the nearest subaru dealer, for cause and repair. World subaru tested the battery and found it was damaged. They used analytics to determine the cause of the battery damage to be the "telematic module", which they claim was defective. They replaced the battery and telematic module, claiming both were defective. Since the telematic module is part of the car's computer system, I beleive it has an effect on vehicle safety.
CategoryElectrical System
DateSep 27, 2022
StateMT
Description
Electrical system issue causing premature battery drain/failure.
CategoryEngine
DateSep 27, 2022
StateCA
Description
The vehicle has developed an exhaust leak which allows exhaust to enter the cabin of the vehicle especially at lower speeds and when stopped. There is a crack which develops in the exhaust manifold which causes this issue. This is a known problem and there have been recalls in the past with this exact same issue for subarus with the same engines. This poses a safety issue given the exposure to carbon monoxide.
CategoryElectrical System
DateSep 26, 2022
StateIL
Description
Attempted to start vehicle, discovered battery was drained.
CategoryElectrical System
DateSep 26, 2022
StateCA
Description
Battery died quickly.
CategoryElectrical System, Unknown Or Other
DateSep 26, 2022
StateOR
Description
Battery has failed twice, original battery was replaced, then the 1st replaced battery has died. A new battery and the software update needed asap.
CategoryElectrical System, Engine, Lane Departure: Blind Spot Detection
DateSep 24, 2022
StateIL
Description
Unknown battery and blind spot issues
CategoryElectrical System
DateSep 24, 2022
StateWI
Description
Batter died twice and vehicle has fewer than 25k miles. Jumped and worked for a few days then died again. Had to have battery replaced.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Visibility/wiper
DateSep 24, 2022
StateVA
Description
Within the three years I have owned this vehicle my windshield has crack with only minor impact or no impack at all to the windshield; the cost of paying for a second windshield replacement is an unreasonable expense something is wrong with the glass integrity of these vehicles.
CategoryElectrical System, Latches/locks/linkages:doors:lock
DateSep 22, 2022
StateCT
Description
The contact owns a 2019 subaru outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver's side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to start. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 27,097.
CategoryElectrical System
DateSep 22, 2022
StateNY
Description
Battery goes dead without notice. First time took care to dealer of purchase, stamford subaru and battery was replaced. Battery went dead on 9/16/22. Kind stranger gave me a boost. I purchased a portable booster as I no longer trust this car that has 35k miles. Every time I go to start the car, I am left wondering if it will start.
CategoryElectrical System
DateSep 20, 2022
StateNJ
Description
This subaru outback limited has had multiple instances of dead battery. This has occurred on 4 batteries. We are senior citizens at risk of being stranded. There is a record of subaru roadside service having to tow and jump start the vehicle many times the dealer finds no trouble after charging the battery nor are they aware of fixes. The symptoms are failure to start.
CategoryElectrical System
DateSep 15, 2022
StateHI
Description
The infotainment system when a phone is hooked up to it via a usb cord it will turn of and begin a repowering process that turns off the rear camera that is part of that system. This does not give you the safety of being able to back up without the rear camera. I have taken my car in to subaru four time and they have replaced the infotainment system three times in total. I continue to have the same issue with every radio. I have also replaced my phone, usb cords, and have used other people's phones (ios and android) with the same issue.
CategoryVisibility/wiper
DateSep 14, 2022
StateTX
Description
On august 30, 2022 a small road chip hit my windshield as I was driving around 30 mph. I was surprised to discover that the windshield cracked at the site of the impact on the passenger side of the vehicle. The crack was approximately 12 inches long. Upon inspection the impact crater is very small, less than 1/16" by 1/32" and shallow, although the road chip was so small and vehicle speed so slow, I am surprised the windshield showed any damage at all. Later that day after leaving the vehicle parked I returned to discover that the windshield crack had lengthened to about 28" while the vehicle was parked. This is the third windshield I have had to replace on the 2019 subaru outback! All windshields have been replaced by subaru. I have concerns about the vehicle safety. Will the windshield protect the occupants of the vehicle from road debris as it is supposed to? Will the windshield rip open and injure the vehicle occupants when a minor object hits the windshield? Who should pay for the repair of the substandard windshield and increased auto insurance due to a high incidence of windshield claims? Is this vehicle safe to drive?
CategoryVisibility:windshield
DateSep 12, 2022
StateNH
Description
The contact owns a 2019 subaru outback. The contact stated while driving 65 mph, she heard an abnormal noise and noticed a crack on the front passenger's side bottom corner of the windshield. The contact stated that no object had struck the windshield to cause the crack. The vehicle was taken to a glass repair shop where the windshield was replaced. The contact stated that the failure occurred on the passenger's side and then on the driver's side. The windshield had been replaced three times. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000. The vin was not available.
CategoryElectrical System
DateSep 01, 2022
StateKY
Description
Battery issues numerous times having to jump the car. Battery drained. Purchased auto new in may 2019 had to replace battery in november 2021 two years six months. Now september 2022 ten months later the battery has to be replaced again. The auto currently has about 31,000 miles.
CategoryUnknown Or Other
DateAug 26, 2022
StatePA
Description
Battery was working and vehicle driven to a location. When returning to vehicle and trying to start battery was found 100% discharged and tested to 0% charge left leaving driver stranded. I had to get battery tested to see what the issue was, contacted dealer who had me bring the vehicle in and they tested battery, charged and stated ok. I questioned the situation as, how can it be ok, if the issue was not found. Then a software update was performed and I was told battery would not be an issue now. Vehicle taken to bowser subaru on 8-25-22 at 1:00pm. No paperwork or work orders were provided to me. Service was at no charge
CategoryElectrical System
DateAug 23, 2022
StateCA
Description
Infotainment system screen is bubbling causing input to the user interface with no driver action. I consider this a safety issue due to the fact I can not turn the system off or deactivate it. The car starts playing music, making phone calls, changing navigation settings ect... This creates a persistent and strong hazard. I can not focus on the road, hear emergency sirens or other cars alerting with their horns.
CategoryVisibility/wiper
DateAug 22, 2022
StatePA
Description
I had to replace my windshield 4 months ago from a random crack that appeared for no apparent reason and I am now having to replace it again. It seems like this is happening to a lot of people with subarus. I believe it is a safety issue.
CategoryVisibility/wiper
DateAug 21, 2022
StateMI
Description
I replaced my windshield in march 2022 due to a stone chip that immediately cracked to over a foot in length while I was driving. The chip was in the lower quadrant on the driver's side and ended up extending to about the center of the windshield. Five months later, I have another very large crack. I have no idea when this occurred and remember no instance that may have caused the crack. It starts roughly above the rear view mirror, curves out and around it to form a large 'j' shape. While I can understand stone chips are a symptom of normal wear and tear, the excessive cracking is concerning. I do not drive regularly on gravel roads nor am I on the expressway often. I regularly maintain my vehicle and didn't hesitate to get the windshield repaired initially. Having never experienced this issue with other vehicles (in which we've owned several years longer) I don't feel it is right to either have my insurance company or myself constantly be responsible for a product I believe may be faulty.
CategoryVisibility/wiper
DateAug 20, 2022
StateOH
Description
Crack in windshield while car was parked overnight on 8/17/22. It is an upside down u-shape crack starting in the center, and one side propagating all the way down and other side about half that. The crack can be felt. There is no evidence of a rock or anything else hitting the windshield. Planning to have it replaced in two days.
CategoryVisibility/wiper
DateAug 19, 2022
StateRI
Description
Windshield suddenly cracked and I need to replace it
CategoryEngine
DateAug 17, 2022
StateNY
Description
The contact owns a 2019 subaru outback. The contact stated the low lever oil warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, and he stated that the oil was low in the engine and more oil was added to the engine. The contact stated that in less than 5,000 miles the vehicle had burned all the oil in the engine. The vehicle was taken to the dealer but was not able to get a diagnosis on the vehicle. The manufacturer was not contacted. The failure mileage was 30,578.
CategoryElectrical System
DateAug 16, 2022
StateOR
Description
Over the last month or two the battery has been going dead over night, and sometimes almost immediately after parking it. I understand that there is a class action law suit pending on this issue, and I understand subaru will replace the cheap small battery with another cheap small battery which is only kicking the can down the road since as far as I know not fixing the underlying electrical issue in the car. I tend to drive some roads that have long stretches of mountainous terrain even though a federal highway. No phone service is often and issue and should this problem strike me on one of these trips I may have some problems getting going again.
CategoryElectrical System
DateAug 16, 2022
StateGA
Description
Battery dies every couple months despite nothing being on without vehicle on.
CategoryUnknown Or Other, Visibility/wiper
DateAug 15, 2022
StateWI
Description
2019 subaru outback. On 8/9/22 I was driving on interstate and a tiny crack appeared in mid to lower left corner of windshield. Called dealer immediately because it is my second windshield—the first one was covered in 2020 under warranty after it spontaneously cracked. On 8/9/22 I called my insurance while driving (hands free) and they made same day appointment but safe lite could not repair the windshield because by the time I got there the crack had expanded, making it a full replacement. There is no recall but already a lawsuit involving 2017-2019 models of subaru outback windshields. Trying to get subaru to replace it again. There needs to be a recall! Windshields should not crack spontaneously or so easily. Thank you!
CategoryUnknown Or Other
DateAug 11, 2022
StateWA
Description
The temperature outside was below freezing and I was running the defrost on the highest temp. There was a loud pop and I thought maybe something had hit the windshield, but there was nothing. Then a few days later I noticed a crack emerging just above where the wiper rests. It proceeded to move up, then out in a t, then curl around and meet itself, it has just continued to spread. The dealership (rogers subaru, lewiston, id) traced the cracks with a pen but was not able to find any damage aside from the crack.
CategoryUnknown Or Other
DateAug 11, 2022
StateCA
Description
The head unit of the vehicle has malfunctioned causing the following: - touch screen is non-responsive - rearview camera is blurry/difficult to see out of making backing up dangerous - the entertainment unit has deleted paired phones making connecting a phone impossible the vehicle has been inspected by the dealer and they recommended ordering a new head unit.
CategoryElectrical System
DateAug 09, 2022
StateCA
Description
The battery continues to drain by itself, even with no usage. I have already replaced the battery once and the issue continues. Seems like there is an electrical problem. I have tested the new battery and it is fine just needs to be charged regularly in order to start the car.
CategoryVisibility/wiper
DateAug 08, 2022
StateMN
Description
My windshield cracked on its own (without any object hitting it) under the passenger side plastic that covers the lower aspect of the windshield. The crack extended upwards and towards the driver's side. I'm concerned the crack will start to obstruct the driver's view and that it will be dangerous for passengers inside. Subaru america was contacted by phone and then a few weeks later we were given case #220504-132599 (through an email from kris drechsel at subaru america). Subaru of white bear lake, mn (greg nichol) inspected it on june 21st and determined the crack was not caused by a rock chip or any other object and the crack started from the bottom (under the plastic) and extended upwards (gave us a different case #220621-171862). We were told someone from subaru america would contact us about next steps. They never contacted us.
CategoryElectrical System
DateAug 07, 2022
StateCA
Description
“condensation like” artifacts have appeared on the substrate of the lcd control screen similar to the recall issued for the 2018 model year. This affects vital control for most any vehicle setting and navigation. Also the system behaves erratically while in motion.
CategoryElectrical System, Structure:body
DateAug 03, 2022
StateVA
Description
The automatic liftgate fails to latch and requires extra steps that most car owner would not know to temporarily resolve the issue. My situation has been difficult to replicate. The liftgate will open but not close. It will also close but not open. It will also latch but not securely. This evening, the hatch opened but failed to close. It also latched but found out at 55mph that it was not properly secured when my dog leaned against it. It did not open but the light turned on like a door was opened. This has been a known issue with many other subaru owners as well. The answer always seems to hold the button for 10 seconds to reset but this does not work every time.
CategoryFuel/propulsion System
DateJul 31, 2022
StateCO
Description
Summary: I have a 2019 subaru outback 3. 6r with approximately 30k miles. It spent most of it's life in texas, a low-corrosion state. When I was camping in colorado, it started leaking fuel for extended periods from the tank area on the passenger side just in front of the rear wheel. The left a strong gas odor/fire danger as it leaked for many hours. I can supplies photos and video. The leak appeared rather suddenly, and is worse when the vehicle tank was just filled. It leaves large puddles of fuel on the ground. Failed system: fuel storage. It is available for inspection upon request. Safety: this issue resulted in a large fuel spill/gasoline vapor cloud, and the leak continues for hours. There is no crash damage/etc. To the vehicle. I have not taken the issue to a dealer yet. Should I get the car looked at by them? It is easy to reproduce by filling the tank normally at a gas station, the leak is worse when the tank is full. There are no warning lights/etc. The fuel gauge on the dashboard has also become intermittent after the leaking started. Sometimes it shows the fuel level, sometimes it shows empty (the tank is not empty). Note the image showing conflicting information on mileage to empty vs the needle fuel gauge level - the tank is appx 3/4 full in that image, neither fuel gauge is correct or agrees with each other.
CategoryElectrical System
DateJul 27, 2022
StateTX
Description
The car is a 2019 subaru outback, purchased certified pre-owned in the summer of 2020 from north park subaru, san pedro ave., san antonio tx. On 17 july 2022, the vehicle began shuddering, rolling backwards, and the transmission would not go into any gear position after starting it. The only way to keep the car from continuing to roll backwards was to remove the key from the ignition. At that point the vehicle stopped. Afterwards we tried to start it again, the car would go through the same sequence of events. We called a tow truck to have it dropped off at north park subaru, san pedro st., san antonio tx. It was determined by subaru technicians the electronic control module (ecm) needed to be reset. That was completed and symptoms could not be mimicked at the dealership. So, the vehicle was returned to us on 20 jul 2022. On 21 jul 2022, it malfunctioned again and repeated the symptoms; shuddering, rolling backwards, not going into gear, etc. It was returned to the same subaru dealership and a few days later we received text messages to test drive it because technicians could not mimic ongoing issues during their test drives. We refused to retrieve our vehicle due to its unsafe condition and filed a complaint with subaru of america inc. On 27 jul 2022.
CategoryElectrical System
DateJul 25, 2022
StateWA
Description
The battery does not hold power and we have been stranded in a remote location more than once. I am nervous about going anywhere on my own, especially at night. The dealer has been totally unresponsive and told us this is normal and we should just buy a portable charger. We do now take a charger everywhere we go but this seems unacceptable for a new (and not inexpensive) car. It seems this is a problem with the 2019 outback. The date below is the last time this happened but it has been an ongoing issue since we bought the vehicle
CategoryUnknown Or Other
DateJul 24, 2022
StateMI
Description
I just bought my 2019 outback less than a month ago in perfect condition. One morning when I was leaving for work I noticed a crack about 6 inches long in the windshield. The crack is rapidly spreading, it tripled in size in less than 3 weeks. I believe my windshield is defective.
CategoryElectrical System, Unknown Or Other
DateJul 23, 2022
StateWI
Description
At about 35,000 miles the car would not start. Had the battery checked and was told it was fine. Subaru garage could not find a parasitic drain. Replaced the battery and the car still would not start reliably. Took the car back to the subaru garage and they had it for 5 days and at first said the dcm needed to be replaced then they back tracked and said the car was fine and they could not find anything wrong with it. Subaru garage told me to contact subaru and they would give me a 0. 00 "gift card" and I could bring it back and they could put in an agm battery and a battery tender. The car would not start a total of approximately 8-10 times unless it was kept on a trickle charger. I did not want to have to rely on plugging my car in all the time. We sold the car because we could not have an unreliable vehicle.
CategoryVisibility/wiper
DateJul 21, 2022
StateMN
Description
My windshield now has three cracks d/t small rocks hitting the windshield at far distances from other vehicles. When I originally purchased this vehicle, the windshield was cracked requiring a replacement before purchase. This is a new windshield 2 years old from that initial replacement. The dealer has not confirmed an issue with their windshields. No warnings were provided to watch out for this by the dealer. The first crack occurred 4 months after purchase. The most recent one occurred today.
CategoryElectrical System
DateJul 20, 2022
StateCO
Description
The entire electrical system stopped working while parked in garage probably because the battery completely drained. Since the car was parked, there should have been no mechanical or electrical activity. Because this car depends so much on electronic control almost nothing can be operated. Locked doors cannot be opened (the car automatically locks all doors while in motion except the driver door), the tailgate cannot be opened and, of course, the engine will not start.
CategoryUnknown Or Other, Visibility/wiper
DateJul 18, 2022
StateNC
Description
The windshield on the outback do not hold up. I have replaced my windshield 2 times. About to replace for a 3 time. All within 13 months. All subaru windshields. I'm a cautious driver and do not drive close to others. A rock has hit the windshield but it automatically cracks over 8 inches. Not repairable. I've never had this problem with my other vehicles.
CategoryElectrical System
DateJul 15, 2022
StateTX
Description
Touch screen began to get bubbles underneath factory glass and is causing spontaneous touch-activation and inability to use touch screen. This also affects navigation and other issues. Might cause an accident.
CategoryUnknown Or Other
DateJul 12, 2022
StateMN
Description
Rear axle seal was leaking. Found during oil change and tire rotation. Vehicle has 47,000 miles.
CategoryElectrical System
DateJul 11, 2022
StateVT
Description
Two dead batteries in 5 days. Dealer is looking at it this week.
CategoryVisibility/wiper
DateJul 11, 2022
StateMA
Description
Windshield development a crack about 12 inches long without any known impact. It just popped and cracked by itself. Conditions were normal, no extreme heat or cold.
CategoryElectrical System
DateJul 08, 2022
StateTX
Description
Battery keeps dying. Replaced the battery and it's already dead again.
CategoryElectrical System
DateJul 07, 2022
StateAZ
Description
Battery suddenly died. Would not start after being driven a short trip.
CategoryElectrical System
DateJul 07, 2022
StateSC
Description
Touch screen began to get bubbles underneath factory glass and is causing spontaneous touch-activation and inability to use touch screen.
CategoryVisibility/wiper
DateJul 07, 2022
StateCA
Description
The windshield cracked itself without being hit by anything. The crack grows visibly once in a while.
CategoryElectrical System
DateJul 05, 2022
StateFL
Description
Starlink infotainment system has malfunctioned. I took the car to bert smith subaru in st. Petersburg, fl and the assessment notes the screen has started to delaminate rendering the touchscreen and system inoperable. The dealer estimate to replace the unit was 62. 79. My 2019 outback 2. 5 limited is equipped with the harman gen. 3. 0 audio and navigation head unit. This is the same unit that was part of a class action involving 2018 models which resulted in subaru issuing an extended warranty that covered replacement of the unit. I submitted a complaint to subaru of america asking for the same coverage of an extended warranty or replacement of the head unit. (case #220617-169688)subaru offered to pay text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today!  There is no charge unless we win." img="balance" color="green",000 toward the cost to replace the unit. I feel they should cover the entire amont since this is an obvious defect.
CategoryVisibility/wiper
DateJul 03, 2022
StateTX
Description
I went outside to get my sunday newspaper and noticed a large somewhat s-shaped crack on my windshield. It has been parked in the driveway friday night and all day saturday july 1-3. I have also had 2 small (nickel-sized) dings which I had safelite fix and neither of these have run. I've never owned a vehicle in my 60 some odd years with this many windshield issues. Subaru needs to pay for these issues and correct the problem. I will be out 7. 28 for what appears to be a design problem.
CategoryElectrical System
DateJun 30, 2022
StateNC
Description
The car battery was completely dead (no warning light or anything) after ~3 years and 45k miles. When we replaced it, the new battery died within 2 days and less than 150 miles. The mechanic who replaced our battery said that the new one was also completely dead.
CategoryElectrical System:12v/24v/48v Battery
DateJun 29, 2022
StateOR
Description
The contact owns a 2019 subaru outback. The contact stated that the battery was drained. The battery warning light was illuminated. The vehicle was jumpstarted and taken to an independent mechanic who referred the contact to an authorized dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no additional assistance was provided. The approximate failure mileage was 3,000.
CategoryEngine
DateJun 26, 2022
StateNY
Description
Battery died following limited use.
CategoryVisibility:windshield
DateJun 22, 2022
StateCA
Description
The contact owns a 2019 subaru outback. The contact stated that while the vehicle was parked in the garage, she noticed there was a crack on the front windshield. There was no impact to the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 43,593.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control, Visibility/wiper
DateJun 18, 2022
StateTX
Description
I had a driver-side mirror damaged in a small crash. The wiring harness for the mirror was pulled from its location. The mirror was replaced, and the wiring harness was not to my knowledge. Since that repair, the vehicled dynamic cruise control, called eyesight has failed more than 50 times. I have had the vehicle at the dealer 2 times. They concluded yesterday the unit checked out. I drove it for 5 minutes, and it failed again. I believe it could be related to them not replacing the wiring harness. They believe it may be related to a new windshield, which I find it hard to believe. They recalibrated the eyesight with the non-oem windshield. Subaru technicians believe it is related to the non-oem windshield, and I am having a brand new windshield replaced with the oem windshield. Which I also believe is inferior because of cracks in my orginal windshield.
CategoryPower Train
DateJun 16, 2022
StateWA
Description
Travelling on the freeway and tapped brakes to disengage the adaptive cruise control due to slowing traffic ahead. The anti-lock brakes came on and the car came to a complete stop even though I had only tapped the brake and taken my foot off the brake. After coming to a stop the car was still running, but the transmission was completely out and the car wouldn't move. Was disabled on freeway until the highway patrol came and pushed me off the road.
CategoryElectrical System
DateJun 13, 2022
StateUT
Description
First of all, I took my car in for an oil change 2 months ago, and they found nothing wrong with my car. However, yesterday, I attended a meeting away from my home. I was in the meeting in the morning for 2 hours. When I returned to my car, without any previous warning whatsoever, it would not start. My car is only 3 years old. I tried to open the hatch to get my jumper cables, but it requires electricity, I also wanted to roll down my windows because it was so hot, but they also only work with electricity. So I could do nothing but call for help. I was lucky that I wasn't stranded on some remote place where there was no phone signal. I would not feel comfortable going somewhere on my own in my car, until I know exactly what is causing this problem because I don't think it is safe — and I could be stranded. I had to have my car jump started again this morning. So tomorrow morning, I am taking the car in to have the battery checked. On december 10, 2019 I took my car in to a subaru dealership because I had, had another problem with my subaru outback, where I opened my back hatch on two separate occasions, but I could not get it to close (in the rain). I believe I called starlink for help. However, somehow, by random actions just turning the car off and on, and pushing the “close” button on the back door, it finally worked, but I still don't understand how or why. I ended up stranded at a grocery store and an airport when this happened. When I took it in to get checked at a subaru dealership, I was told they could find nothing wrong with it.
CategoryVisibility/wiper
DateJun 13, 2022
StateMO
Description
My windshield is constantly getting cracks and chips. When I tried to get the most recent crack repaired, the windshield cracked, forcing me to get a replacement. When the windshield got replaced, another crack appeared 24 hours later, rising from the bottom (near the car frame), towards the top of the car. This crack nearly doubled in size within 48 hours. I will be spending about 00 total on two new windshields within a month. This is not what I would expect of subaru. I've owned many cars in the past, and have never had to replace windshields at this rate.
CategoryUnknown Or Other
DateJun 12, 2022
StateNV
Description
I will be on my fourth windshield in less than a year. Cracked for no reason four times!
CategoryVisibility/wiper
DateJun 12, 2022
StateMO
Description
Three cracked windshields, according to the service personnel the windshield on this vehicle is thin, subaru was aware of it, but has done nothing about it. Subaru cover the cost of the first windshield and the part that was not covered by insurance on the second one. Now it's out of warranty and I'm sure the windshield will be out of pocket and it's well over 00. The first crack was for no apparent reason, but the second and third one did appear that there was some type of chip in the windshield. I question if the glass is thin how safe can it be?
CategoryElectrical System, Unknown Or Other
DateJun 11, 2022
StateNY
Description
Battery drained. Will not hold a charge. From what I've been reading it seems there is a problem in the electrical system that is draining the batteries of these cars.
CategoryElectrical System, Electrical System:12v/24v/48v Battery
DateJun 10, 2022
StateMI
Description
The contact owns a 2019 subaru outback. The contact stated while the vehicle was stationary, he was unable to start the vehicle. The contact stated no warning light was illuminated. The contact stated he jumped started the vehicle and started up as needed. The contact stated he continued to experience the failure. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery replaced. The vehicle was repaired but continued to experience the failure and the battery was replaced for a second time. The contact stated he continues to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was 13,563.
CategoryVisibility/wiper
DateJun 03, 2022
StateNC
Description
The windshield of my subaru outback just cracked spontaneously and it needed to be replaced. Subaru of america is not paying for the replacement even if it is not my fault that it cracked. They said it is out of warranty but there is an ongoing class action suit against them about this
CategoryUnknown Or Other
DateMay 31, 2022
StateTX
Description
Minor rock caused major windshield damage where the crack line continues to creep across the window.
CategoryElectrical System
DateMay 27, 2022
StateWV
Description
After 4 days of not driving .. The battery is drained. This has happened several times. Battery tested by mechanic and has no problem. Must carry jumper cables or a battery charger
CategorySteering
DateMay 27, 2022
StateUT
Description
The contact owns a 2019 subaru outback. The contact stated that while driving at various speeds, the steering wheel would erroneously turn to either the right or left causing the vehicle to pull in either direction. The contact indicated that the failure was intermittent. The cause of the failure was not yet determined. The local dealer was notified and a service appointment was scheduled. The manufacturer was not notified of the failure. The failure mileage was 20,000.
CategoryElectrical System
DateMay 23, 2022
StateOR
Description
There have been numerous problems associated with battery drain and improper function of the vehicle's automatic lift gate. Starting with the first dead battery situation on 12/25/21, there have been a total of 6 dead battery situations with this relatively new, certified pre-owned vehicle. Two new batteries have been provided through a aaa membership, but neither new battery has addressed the situation. The vehicle was taken to its place of purchase (kendall subaru of eugene) on 02/02/22 to have a battery charge test conducted which was described by the dealership as the first and only course of action for the problem. The car passed subaru's battery charge test and continued to have battery problems. Other than dealing with numerous dead batteries, improper function of the lift gate has also caused frustrating and unsettling conditions. For example, sometimes the automatic lift gate function on the vehicle's trunk won't work and the trunk will stay open. After force-closing the trunk, sometimes a loud beeping noise persists during driving of the vehicle for seemingly arbitrary and lengthy periods of time. Following is a list of dates when battery problems with this vehicle have occurred: 12/25/21; 12/27/21; 1/25/22; 3/21/22; 4/4/22; 5/22/22
CategoryVisibility/wiper
DateMay 19, 2022
StateTX
Description
My windshield cracked in february 2022 while parked and was replaced with a new subaru windshield under warranty in february 2022. After having the windshield replaced, it cracked again in may 2022, with the crack propagating from the same spot at the base of the wiper blade on the driver's side windshield. The windshield glass failed. It was available for inspection at safelite and subaru upon request. Disagreement between myself and subaru and safelite as to cause. The main crack is a stress crack, which started from the base of the windshield and propagated towards the center of the windshield. There is a small radial fracture, which seems to be around a jog in the main fracture, possibly where there was a local stress field change in the glass around the intermittent tip of the propagating fracture. Subaru and safelite claim it is an impact fracture because of the small radial/conchoidal fracture. However, a) I did not witness an impact while driving when the crack initiated, b) the same type of conchoidal/radial fracture can occur due to localized stress field changes in the damage zone ahead of a propagating fracture tip, 3) and the main fracture can then continue to propagate through the damage zone, as it seemed to do in my windshield. The fracture deviates slightly at the radial point, suggesting the radial nature is due to a local stress field change rather than an impact. Furthermore, the intersection of the crack with the molding at the base of the windshield is in almost an identical location to the february 2022 crack, which occurred while my car was parked and had no impact. Even if there was a minor impact, the crack propagating at the same location at the base of the windshield is statistically unlikely unless there is an issue with the glass. Safety of myself and others was put at risk by reducing visibility. No warnings or other signs of failure occurred prior to the windshield failure.
CategoryInsert, Padding
DateMay 13, 2022
StateGA
Description
My 11 month old was able to reach underneath the headrest and scratch at the styrofoam. Chunks of styrofoam came out and she ate the styrofoam during a 4-hour car ride. The next day I found styrofoam in her stool.
CategoryVisibility/wiper
DateMay 13, 2022
StateHI
Description
Windshield loud pop then cracked feom bottom up.
CategoryElectrical System
DateMay 12, 2022
StateNC
Description
Battery got drained many times, especially after leaving car not running for a couple weeks. One time car did not start. Had to replace battery for a better one. Better battery (optima) works better but still drains.
CategoryUnknown Or Other
DateMay 10, 2022
StateCA
Description
While car was parked overnight the windshield cracked. The windshield was not cracked and there were no signs of any damage when I left the car 12 hours prior. The next morning it was cracked with no sign of any debris or solid matter that may have caused it. I am happy it did not happen while driving. I have an appointment to get it fixed may 10, 2022 at 10 am. I was told by an independent service provider that the wind shield was cracked but had no signs of being struck by anything. He told me he had multiple customers who had similar stories about their windshields. He suggested I check for a recall. There is not a recall yet, but there has been a lawsuit that ruled against subaru. (see link) https://www. Torquenews. Com/1084/new-ruling-subaru-cracked-windshield-lawsuit-now-adds-25m-cars
CategoryElectrical System
DateMay 09, 2022
StateCA
Description
Not driven in a few day (2-3), the battery is dead and need to be jump started again an again!!! Very festrightion!!! Purchased the car (lease sales) 3-1-21 apx. Should have been fix under warranty then before sales, problems very sense. Had to personally buy a jump-starter and charger for my safety. Expensive!!! As a safety
CategoryElectrical System, Exterior Lighting
DateMay 09, 2022
StateMA
Description
Battery drained by approx 50 % in a 12 hour period preventing car from starting. No lights, radio or other electrical feature could be activated. This is the 3rd occurrence of this feature since I purchased the vehicle on 9-28-2020. Supposedly subaru dealer, patrick motors, worcester, ma replaced the battery in 2020 at that time.
CategoryVehicle Speed Control:accelerator Pedal
DateMay 09, 2022
StateNC
Description
The contact owns a 2019 subaru outback. The contact stated that while pulling into her residential garage at 3 mph, the vehicle suddenly accelerated while the contact had her foot depressing the brake pedal. The vehicle hit the back wall of the garage, the hood crumpled back to the radiator, which was punctured, and the front bumper was creased and dented. Additionally, the passenger-side front door was unable to be opened. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The failure mileage was approximately 22,000.
CategoryVisibility/wiper
DateMay 07, 2022
StateTX
Description
Windshields have severely cracked three different times with no apparent reasons - twice while driving and once while sitting in the garage overnight. First two times were replaced with oem windshield, just happened for third time so I am researching options. Cracks are major and in drivers sight-lines. Not sure if they could be affecting the automated safety features cameras. Each replacement requires safety systems recalibration and opportunity for error.
CategoryVisibility:windshield
DateMay 05, 2022
StateTX
Description
The contact owns a 2019 subaru outback. The contact stated that the windshield cracked while being parked in a shaded area. The vehicle was taken to an independent mechanic and the windshield was repaired; however, the failure reoccurred and spread. The manufacturer was not notified of the failure. The approximate failure mileage was 29,000.
CategoryElectrical System, Structure:body, Unknown Or Other
DateApr 26, 2022
StateCA
Description
Rear tailgate fails to open consistently making it impossible to enter or exit the vehicle from the rear, through the rear tail gate door (the 5th door). Nine times we have brought vehicle back to authorized subaru dealerships over the last two years of ownership in hanover ma-planet subaru; san francisco -serramonte subaru and lastly in san diego- kearny mesa. The rear tail gate does not open consistently while pressing the open button on either of the key fobs or from trying the driver's side interior release button or while attempting to use the hatch release button at the exterior rear of the vehicle. Many times we have tried all three standard methods to open the rear tail gate but with no success making this rear tail gate feature on this mid size suv useless. This problem has been verified at planet subaru, hanover, ma and at serramonte subaru s. F. Could not duplicate it at our last appointment in kearny mesa san diego in 2022 but it still continues to be a real problem. On multiple occasions, the car battery had been inadvertently drained because the rear tail gate did not close completely and the dash warning light confirmed this to be the case. Subaru adjusted the closing mechanism/replaced it and this seems to have solved the closure issue but not the opening function of the tailgate. The problem surfaced soon after our initial purchase of vehicle in july of 2020. Car is available for inspection.
CategoryElectrical System:12v/24v/48v Battery
DateApr 26, 2022
StateIL
Description
The contact owns a 2019 subaru outback. The contact stated that the vehicle failed to start-up intermittently. The contact stated that the failure had recurred three times however, she was able to restart the vehicle by jumpstarting the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.
CategoryUnknown Or Other
DateApr 25, 2022
StateCO
Description
The car was purchased as a certified used vehicle in january of 2022 and has been driven under 10,000 miles at this point. Last weekend, after returning to the car where it was parked, a crack extending from passenger side of the windshield near the edge all the way to the middle of the windshield had appeared. Nothing hit the car. It had not been there earlier that day. The car had not been exposed to any excessive heat or cold. The repair is over 1000$ and I was sure there had to be other people with this experience- I was not surprised to find a class-action lawsuit for this very problem already filed against subaru. I am 100% sure this is subaru's fault and I believe they are obligated to reimburse us the cost of the repair.
CategoryVisibility/wiper
DateApr 25, 2022
StateMA
Description
A crack in the windshield developed spontaneously. It surrounds the subaru eysight system. I suspect it could be a flaw relating to this eyesight camera. There are apparently 2 lawsuits about defective windshields in the 2019 subaru outback that are pending.
CategoryVisibility/wiper
DateApr 25, 2022
StateCA
Description
Window cracked for no apparent reason. No chip or star. Crack is originated from bommot black area and went up to middle. Then across both left and right side
CategoryVehicle Speed Control
DateApr 21, 2022
StateCO
Description
The contact owns a 2019 subaru outback. The contact stated that while at a complete stop with her foot on the brake pedal, the vehicle independently accelerated. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 21,000.
CategoryVisibility:windshield
DateApr 21, 2022
StateMI
Description
The contact owns a 2019 subaru outback. The contact stated that his wife had parked the vehicle, and when she returned observed that the windshield had cracked in the middle of the windshield starting under the rearview mirror. The contact's wife drove the vehicle to a dealer where it was diagnosed that an impact had cracked the windshield. The contact said his wife observed that the crack had spread when she arrived at the dealer. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,000.
CategoryUnknown Or Other
DateApr 20, 2022
StateNY
Description
The component is the remote and the button inside the car that controls the hatch. *when the car is in park but still running, the release button won't open the gate. *when the car is turned off and no door is opened, the gate will not release.* sometimes the remote won't release the gate. *the safety issue is it reduces an emergency exit. *I have an appointment set for wed. April 27, 2022 for analysis and repair. This has been a problem since I first purchased the car.* I mentioned it when I had it in for a separate repair, but was told there wasn't a problem. *there was no sign or signal of any issue for the car.
CategoryElectrical System
DateApr 19, 2022
StateIN
Description
The battery died for no apparent reason. I have since discovered that there are/has been class action lawsuits against subaru for this very reason. This has the potential for putting family members at risk by stranding them. There were no signs or warnings before this occurred, and the dealer told us there was nothing wrong.
CategoryElectrical System, Unknown Or Other
DateApr 14, 2022
StateVT
Description
The battery has gone dead 4 (four) times. The dealer checked it twice and said nothing was wrong with it. We have had to replace the battery (8. 07) but it also went dead. Three times, the car was in our garage, had been driven within a couple of days and the keys were not left in the car. Once it died when I had driven to the next town and had popped into a store for not more than 10 minutes and my husband had to leave work to come jump the car. We have found out that this is a persistent problem with some subaru models and we feel the dealer did not disclose this. We now have to keep the car on a trickle charger (. 18) and have to remember to disconnect when we leave and reconnect when we get back. Also, the passenger window cannot be lowered from the driver's side and the dealer didn't even look at it.
CategoryUnknown Or Other
DateApr 14, 2022
StatePA
Description
My windshield cracked as I was driving,a pop type noise. The cracks are at the bottom area in the middle of the windshield in a t slight y shape.
CategoryElectrical System
DateApr 11, 2022
StateNY
Description
Battery keeps dying, replaced once already battery keeps draining, simmons rockwell subaru of elmira ny stated that the battery on the subaru won't last a week if the car isn't driven.
CategoryElectrical System
DateApr 10, 2022
StatePA
Description
My 2019 subaru outback has electrical battery and key fob issues. Generally I drive this vehicle daily and the car battery is alright. We go to visit our children and I park in a airport parking lot for about a week and when we return the battery is either dead or indicates needs charge. The key fob does not operate and have to resort to actual key. Vehicle indicates key fob battery needs replacement. Went to dealer and key fob batteries replaced under warranty. Just a few months later key fob not working and got message to replace batteries. Have subaru starlink and would not open vehicle doors. I am 77 years old and find this to be difficult to manage. Have replaced key fob batteries multiple times. Vehicle battery not holding charge if vehicle not driven for a week or more to say the least is frustrating. These problems having been occurring from the time we purchased this vehicle.
CategoryUnknown Or Other
DateApr 09, 2022
StateCA
Description
The windshield cracked without any reason
CategoryElectrical System, Visibility/wiper
DateApr 06, 2022
StateSD
Description
The battery has continued to discharge and today it was dead. Accepted a jump to start however I'm not sure it will hold a charge. I understand that battery drain is a common problem. I am also on my third windshield and this seems strange, unon investigating a see where other owners have reported windshield problems.
CategoryUnknown Or Other
DateMar 30, 2022
StateTX
Description
Car windshield cracked with no reasons on a high way. The dealer has inspected the vehicle and confirmed the issue. Safety of the passengers at the front is at risk. Car is within three years.
CategoryPower Train
DateMar 27, 2022
StateKY
Description
Chain slippage according to subaru repair service. They can't really give an reasonings as to why the slippage has occured. Says transmission is slipping as a result. Car isn't safe to drive and wheels do not turn properly. Haven't drove car in months because of this issue.
CategoryUnknown Or Other
DateMar 27, 2022
StateIL
Description
Purchased new 2019 outback in 4/09/19 then on 12/31/2020 the battery died and a new battery had to be installed/ mileage:14135 then on 2/22/22 the battery died and a new battery had to be installed/ mileage: 22710 dealer verified and installed new battery each time. No warning beforehand.
CategoryVisibility/wiper
DateMar 14, 2022
StateTX
Description
While driving on a smooth city street the windshield cracked out of nowhere. No bumps or pot holes were hit or run over when it happened and nothing landed on the windshield.
CategoryVisibility:windshield
DateMar 08, 2022
StateCA
Description
The contact owns a 2019 subaru outback. The contact stated that she noticed that there were cracks on the windshield after a rock had struck the windshield. The windshield had previously been replaced twice by an auto glass company for the same issue. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000.
CategoryStructure:body
DateMar 02, 2022
StateCA
Description
Windshield cracked spontaneously without impact. Upon further investigation, this is a common issue observed with subaru on multiple models from previous and current years. There has been a couple of class action lawsuits against subaru in other states for the same issue, and both cases were ruled in favor of the plaintiff and the court deemed these windshield defective. My concern and question is, why is subaru still using parts/models that aren't safe and getting away with this?
CategoryUnknown Or Other, Visibility/wiper
DateMar 01, 2022
StateIL
Description
I own a subaru outback 2019, and am based out of chicago. The car was parked outside during a snowfall. After snowfall I went out to clear the snow off my car, and turned on the defoggers of the car to help clear out the snow on the windshield. After brushing off the snow I noticed a huge crack on the lower part of the windshield across the windshield wiper deicer. There was no other probable cause for the crack. I believe it is the change in temperature when from using the defogger which has caused the windshield to crack. Subaru dealership denies that it is possible, and claims that I was somehow responsible for the crack.
CategoryVisibility/wiper
DateFeb 28, 2022
StateVT
Description
I was driving on paved road, clear conditions, no other traffic, sunny, temperature around 10 f. Without warning, my front windshield cracked. There was no impact of any kind. The crack starts about 6 inches to the right of the driver's side a-post, about 6 inches above the dashboard. It extends horizontally about 2 feet and then curves down to the dashboard. There is no immediate hazard, but clearly any compromise to the front windshield represents a potential hazard. I am currently working with the dealership to resolve the issue.
CategoryVisibility/wiper
DateFeb 22, 2022
StateCA
Description
We purchased our 2019 subaru in 2018, before the new year from the showroom floor. We will now have had to replace the windshield twice. Once in october 30, 2019 in which the dealership said that it was too no fault of subaru, and now today february 22, 2022, the windshield is cracked again from the passenger side towards the middle. This has been a costly expense for us as we are retired. The little round spot you see is from the light of the flash.
CategoryStructure:body
DateFeb 18, 2022
StateTX
Description
I purchased this car in july 2019. Three times the windshield has cracked without any explanation or cause. Three weeks ago, I replaced the second cracked windshield at my own expense. Three weeks later -- just yesterday, feb. 17, 2022 -- the brand new windshield simply cracked. All three times the crack has appeared in roughly the same place. There was no road debris or anything else that came into contact with the windshield.
CategoryVisibility/wiper
DateFeb 14, 2022
StateMI
Description
Came out of home depot on sunday february 13, 2022 to find large crack in our 2019 subaru outback windshield on drivers side for no reason. This spontaneous cracking happened on this same vehicle on feb. 20, 2021 on the previous windshield but on the passengers side and I reported it to nhtsa id # 11397305. Had it replaced last year and now same issue with spontaneous cracking. Clearly these subaru oem windshields are defective and they are very expensive not to mention extra cost of eyesight recalibration on them. I am attaching photos but hard to get whole crack accurately as it originates from the very edge of the windshield and radiates across.
CategoryElectrical System
DateFeb 11, 2022
StateNY
Description
I purchased this car in 2019 and I have brought into into the dealership because it keeps dying and I have to jump it. It will die several times a day and this has been a consistent problem since I purchased the car. I have made the dealership aware and they have inspected the car 4 times and I am always told that there is no issue that they can find with the car.
CategoryVisibility/wiper
DateFeb 10, 2022
StateTX
Description
The windshield has cracked from the outer edge while sitting in the driveway. There was no initiating damage from where the crack started. I see online that there are concers with the integrity of the windshield and am concerned.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Unknown Or Other
DateFeb 08, 2022
StatePA
Description
Once in a while when I back up out of my driveway the brakes slam on but there is nothing behind me. My windshield cracked and I have to get a new one.
CategoryElectrical System
DateFeb 07, 2022
StatePA
Description
The battery dies often. Liftgate opens spontaneously. Dealer replaced battery, issue persists. Vehicle is available for inspection; it isn't going anywhere right now! Battery failed 3 times in 2 weeks, and is dead right now. The vehicle is useless. No warnings. This has been a problem for the last year.
CategoryElectrical System
DateFeb 07, 2022
StateGA
Description
Bought car november 2019. New battery april 2020. Losing charge february 2021 got another battery. Reliable subaru, springfield, mo recommended trickle charge every night. Car losing charge june 2021. Reliable subaru put in new battery. Again recommended trickle charge every night. August 2021 car dead and would not start. Reliable subaru towed in and put in another new battery. December 2021 car was not started in four days and was dead, had to be jumped. 1/17/22 within four hours of drop off, auto nation west, golden, co determines the dcm unit which is connected to the starlink system was,in fact, a parasitic drain. It is drawing more than it should. Fixed 1/20/2022 2/1/22 parked car n garage at 8:33 pm. Returned to vehicle at approximately 7:30 pm on 2/4/22. The key fob produced no response from the car. The car was dead— no lights, nothing. Called roadside assistance. The car was jumped the following morning.
CategoryVisibility/wiper
DateFeb 04, 2022
StateTX
Description
Windshield durability is questioned. We have had a large crack form near the rearview mirror stem within 3 months of our purchase we have had more than a half dozen other crips and cracks occur during the past 18 months. My impression is the glass used in this vehicle, is not as durable as other windshields from other vehicle manufacturers. I understand other subaru owners are reporting similar issues. The cost to replace the windshield is plus or minus

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CategoryVisibility/wiper
DateFeb 01, 2022
StateOH
Description
Front windshield developed an 8" crack in one day that continues to grow. Crack is near one front-facing camera, leading to concern that safety features related to the camera may not be effective. Dealer acknowledges a number of complaints about windshield cracking, but will not cover in this case due to it failing a "pen-head" check. In 40+ years of car ownership, I've never seen a crack just take off like this, even from a rock chip, leading me to believe there is a design or manufacturing issue
CategoryElectrical System
DateJan 31, 2022
StateOH
Description
The battery keeps draining, leaving us without a vehicle. After numerous jump starts, the dealership replaced the first battery. Within a few months, the new battery has the same issues. So back to the dealership, now with the knowledge that many subaru owners are experiencing the same issue with their outbacks.
CategoryElectrical System, Latches/locks/linkages:trunk Lid:latch:emergency Mechanical Release
DateJan 28, 2022
StateAL
Description
the contact owns a 2019 subaru outback. The contact stated that on multiple occasions, the battery was inadvertently drained, and the vehicle would not start. After recharging the battery, the vehicle was taken to an independent mechanic who indicated that the battery was not faulty. The battery was recharged but the rear hatch door would not open while pressing the open button on both the key fobs, the driver's side seat panel button, or while attempting to use the hatch button at the rear of the vehicle. The contact stated that the only way to open the rear hatch door was by using the emergency release inside the hatch space. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The approximate failure mileage was 30,000
CategorySteering
DateJan 25, 2022
StateCO
Description
Unknown, but seems like steering is affected. When turning the vehicle over and bump there is a clanking that you can hear and feel coming from under the bottom of the vehicle. It was present about 3 months after purchase of the car new, and has progressively gotten worse. The steering wheel feels loose for the moment it clanks. It has been reproduced by two dealers. The first was unable to provide a solution, stating it is a “manufacturing defect” of that model. The second replaced a spring in the steering box, but this did not fix the problem. It has been inspected by subaru dealers. There are no warning lights on.
CategoryVisibility:windshield
DateJan 24, 2022
StateCA
Description
The contact owns a 2019 subaru outback. The contact stated that his vehicle was parked outside of his residence, and there were no issues with the vehicle. The following day while driving the vehicle he noticed that the windshield was cracked. The contact stated that no object had struck the windshield to cause the crack. The contact stated that the vehicle was still drivable however, he was concerned that the windshield might eventually shatter while driving. The local dealer was contacted and made aware of the failure and informed the contact that the vehicle could be repaired out of pocket. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,000.
CategoryElectrical System
DateJan 23, 2022
StateMD
Description
I am leasing a 2019 subaru out back which has a battery drain issue. The most recent incident occurred on jan. 21st 2022 when the battery failed after having been at the dealers for the 2 days prior to fix this problem. This was the fourth time the battery has gone dead in the past year. I have read articles that say the electrical system is draining the battery which is inadequate to handle the demands. I don't know that subaru has a solution to this problem. Being left in a parking lot or remote location is a dangerous situation during these winter months.
CategoryElectrical System, Power Train, Vehicle Speed Control
DateJan 23, 2022
StateCT
Description
Sudden acceleration defect has occurred several times with last incident friday 21jan2022. Each time I have had the brake pedal engaged, yet vehicle fails to stop, and accelerates on it's own, causing me to go through stop signs with potentially dangerous outcomes for pedestrians, other vehicles, barriers. Dealer appointment rescheduled for monday 24jan2022. No inspections to date. No warnings- the first time I thought I may have caused it by accidentally touching the accelerator, but now I know that is not the case. First occurrence was in dec 2021, exact date not known, happened in a parking lot.
CategoryElectrical System
DateJan 21, 2022
StateMI
Description
We left our outback at the airport and went on a 4 day vacation. When we came back on december 5,2021 the car would not start and the battery was in a deep failure. The battery had approximately 32,000 miles on it and was the original battery. Took home, put on charger and on december 7, 2021 the vehicle still would not start and had to be jumped. The subaru dealer replaced the battery under warranty with a larger cranking battery. Fail code l0xxf4q-3j8kgd1. A month later and less than 1,000 mile later, the battery failed again. It was jumpted and taken to the dealer. They said they found no problem and replaced it with a "courtesy" battery as a one time only fix. I had to buy a portable jumper because I'm afraid the car will fail again. There are many instances on the subaru website of other owners having this problem due to electrical failure. I did notice that my "welcome chime" only turns on some of the time, which leads me to believe that the vehicle is not shutting down properly every time.
CategoryElectrical System
DateJan 21, 2022
StateMA
Description
Battery keeps draining. We jumped it two days ago and already it's dead again. We've checked all lights and other systems for user error--it's not us, it's the car! I'm scared to go anywhere remote for fear of getting stranded, especially now that it's winter in new england!
CategoryElectrical System
DateJan 19, 2022
StateMO
Description
2019 subaru outback. Two failed batteries in the space of one year. The first was on 2/11/21 with 21,520 miles on the car. We were on vacation in florida and the local dealer (bert smith subaru) in st. Petersburg confirmed that the battery failed and installed a new one. On 11/28/21, newer battery died. Local dealer (dean team subaru) performed a battery test, confirmed that the battery was bad and replaced it (with the same type of battery, 36000 miles). Being repeatedly stranded with a battery that is not working is a safety issue. We have a concern that there must be a larger electrical issue or that something is draining these batteries. We also have a concern that the battery is large and powerful enough for the vehicle. I have read of many subaru outback owners with similar issues.
CategoryElectrical System
DateJan 16, 2022
StateMI
Description
2019 subaru outback purchased 7/10/19 during that fall and following winter had the battery die multiple times. We keep it in a garage where it does not freeze in the winter. Had to jump it to start each time. Finally took it to the dealership 4/29/20 with 4,669 miles on it to complain to dealership. They said that there was nothing wrong with the battery. They told us that it needed to be driven every couple of days to keep the battery charged to prevent the parasitic electrical draw from draining the battery. This was during the heart of the 'stay at home/covid' so we did not use it everyday. It continues to have the battery drain problem. Just this weekend 1/15/22 we had to jump the battery in our driveway to leave and drove 30 minutes to the store and expected the battery to keep the charge but after leaving the store found the battery dead again. Luckily we found a nice guy who offered to give us a jump. This is a continual problem.
CategoryUnknown Or Other
DateJan 16, 2022
StateCA
Description
Windshield on 2019 outback cracked without being chipped. This is the same as many, many other owners are complaining about. Lower passanger side of windshield cracked while setting at wifes work. Subaru knows about this defect and will not fix .
CategoryPower Train
DateJan 15, 2022
StateMA
Description
I am trying to submit a complaint to the electronically with no success. Is there an email address that I can send my complaint directly to? The complaint in its entirety takes up one 8. 5 by 11 inch-sized paper, I need enough space for 3494 characters. Not enough space given to explain my situation. In order for the context of the complaint to be understood, it must be read from top to bottom. As I have no idea where this is going, nor to whom, I am hoping to hear back from someone. Any help would be appreciated. Thank you. [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryVisibility:windshield
DateJan 13, 2022
StateAZ
Description
The contact owns a 2019 subaru outback. The contact stated while the vehicle was stationary at a traffic light, a crack developed at the center of the front windshield. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front windshield to be replaced. The vehicle was repaired but on 12/24/2021, he had experienced the failure for a second time. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
CategoryElectrical System
DateJan 10, 2022
StateCA
Description
The battery failed for no apparent reason. After getting it jumped, it would fail to keep a full charge. Starting the car, it was always a gamble as to whether it would start-up or not. This lasted a month or so until the car battery was completely dead. I then had a tow truck come from my insurance to replace the battery.
CategoryVisibility/wiper
DateJan 09, 2022
StateMI
Description
I have a large crack that started below my field of vision on the passenger side.
CategoryElectrical System
DateJan 05, 2022
StateNC
Description
Parasitic battery drain left battery dead and unable to start vehicle. This was caused by a defective dcm (data communication module). This problem first surfaced within weeks of new car purchase and took about 6-months and several visits to dealer to remedy. I also replaced the oem battery with a new upgraded battery at my own expense. Recently the problem reoccurred as the dcm module again failed and created a parasitic drain. This has probably damaged the new battery which is only a year old as it was completely discharged. The dealer again fixed the problem but as before was initially skeptical that it was caused by user error or letting vehicle sit too long between use; both of the most problematic failures occurred when the vehicle was left parked for 2-weeks at parksleepfly hotels while on trips and returned to find dead battery.
CategoryElectrical System
DateJan 05, 2022
StateWA
Description
In feb, 2021, I went to start my car in the garage. It was totally dead. It had just been in for 6 month svc 2 weeks earlier. I called dealership, they sent a tech to my home to get the car started. He said it was totally drained, left and came back later with a jumper system and got it started and drove it to the dealership. They installed a new battery and the tech said they were having trouble with original equipment batteries but this one should not have the problem. Now, jan, 2022, the car is dead again. I am 79 and the sole caregiver to my wife who has dementia and cannot talk. At this moment, I have left a message for dealer service manager but have not received call back after 5 hours. It is just like the information posted on line about this subaru issue.
CategoryVisibility:windshield
DateJan 05, 2022
StateTX
Description
The contact owns a 2019 subaru outback. The contact noticed that the windshield was cracked from the middle going upward. The vehicle was taken to an independent mechanic where it was diagnosed that the windshield needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.
CategoryVisibility/wiper
DateJan 04, 2022
StatePA
Description
Cracked windshield
CategoryElectrical System
DateJan 02, 2022
StateNC
Description
The battery will drain in under a week if the car is not driven. Subaru dealer gave me 3 batteries in 6 months. The battery tests fine, but discharges if the car sits for a week. Subaru usa gave 0 to go buy a top of the line battery and the issue persists with an optima yellow top.
CategoryVisibility/wiper
DateDec 29, 2021
StateNJ
Description
Windshield cracked overnight in garage without any driving or other incident crack is over 12 inches long
CategoryElectrical System
DateDec 25, 2021
StateFL
Description
I have had battery failures in the last 34 months 3 times. I have reported this problem before. The dealer replaces my battery and gives advice about not driving enough. Not keeping my fob the proper distance from the car. This is casing me to be concerned about safety issues. I know there is a class action 2020 for this problem but subaru needs to solve this issue. It is a computer on wheels and I realize that uses a great deal of electrical power but you should not be stranded because subaru refuses to solve their issues. My next step is to contact subaru but I doubt they will take any action. So I guess next step is to change cars. Its a shame as they charge a great deal of money for this car. I owned the first outback when it came out and had no problems. I am extremely disappointed in their cars now.
CategoryVisibility:windshield
DateDec 22, 2021
StateWA
Description
The contact owns a 2019 subaru outback. The contact stated that while the vehicle was parked in the garage unattended, the front windshield cracked without impact. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 27,000.
CategoryVisibility/wiper
DateDec 21, 2021
StateCA
Description
Front windshield spontaneously cracked while parked in a parking lot. No trees or overhead objects fell on windshield. Crack developed from bottom middle of windshield & cracked out in 2 directions.
CategoryElectrical System
DateDec 17, 2021
StateNC
Description
Battery drain.... 3 different times, car will not start, kills the battery 89 year old lady left to call for help with starting the car.
CategoryVisibility/wiper
DateDec 17, 2021
StateFL
Description
Driving north on I-95 at speed limit. No vehicles in front of me for at least 1/4 mile. Heard a pop and immediately a crack appeared from the bottom outside edge of the windshield approximately 18" from the left hand edge of the window. The crack ran vertically for 5 inches then made a right turn (looking out of the window) and continued on for 3 more inches. This running of the crack occurred in less than 5 seconds. We were traveling that day for about 700 miles and each time we stopped we marked the crack length with a sharpie. During the traveling the crack continued to grow to a length of over 18 inches and made a fork in the crack for one turning up, and one continuing to the right. Crack continued to grow as car sat and heated through the following 2 days. By the end the windshield was almost completely cracked from top to bottom, and the crack to the right was 3/4 of the way across the windshield. The point where the crack started had no indication of a strike by an object, and did start from the outside edge of the windshield. Windshield was replaced with a non oem windshield by safelight auto glass.
CategoryElectrical System
DateDec 13, 2021
StateMN
Description
The battery of my subaru outback appears damaged. My car's battery has died or shorted two times over the past two days. It had to be jump started for it to work, only for it to stall again. This puts I and my passengers at risk because the vehicle could've stalled while in motion. This problem has been confirmed by an independent service provider, the towing company. There were no warning signs or symptoms prior to this problem.
CategoryElectrical System, Unknown Or Other
DateDec 12, 2021
StateWV
Description
Abnormal draining of battery when I dont drive for a couple of days leaving me stranded due to my medical immobility. This has been ongoing for the past six months. . Several instances of where I have had to jump start it only to find the battery dead in a few days have alerted dealer on issue and will need to be checked when I take it in for the fuel pump recall for which I was put on a waiting list as they did not have the parts in???? A very annoying problem with the battery even had to have it jump started thi evening. Unrelable
CategoryUnknown Or Other
DateDec 07, 2021
StateNE
Description
Chipped and cracked windshield. My first subaru outback was a 2018. The windshield was chipped 2 times than the third time I had it replaced at my expense. Traded that car in and the 2019 windshield cracked.
CategorySteering
DateDec 01, 2021
StateVA
Description
The contact owns a 2019 subaru outback. The contact stated that while driving at 40-50 mph, the steering wheel felt loose, causing the vehicle to drift from the lane. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure had been reoccurring while driving. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 23,000.
CategoryVisibility/wiper
DateNov 30, 2021
StateCA
Description
I purchased my vehicle in the summer of 2019 and within that same month my windshield got hit by rock and needed to replace it. Again, yesterday, the same thing happened.
CategoryStructure:body
DateNov 20, 2021
StateID
Description
We bought the car from the ford dealership. After nearly owning it. The windshield crack in a place where no rock or vandalism could have happened. It started underneath the windshield wiper and has scaled across the whole windshield within a week. I contacted my bumper to bumper warranty and they don't cover replacements. I looked up and their is a current lawsuit on suburu for this exact reason.
CategoryVisibility/wiper
DateNov 16, 2021
StateVA
Description
I have had 3 windshields crack for no apparent reason in the 2. 5 years that I have had the vehicle. All had to be replaced. Average costs to replace was 0. All started with the smallest cracks only to spider across the windshield within minutes.
CategoryVisibility/wiper
DateNov 03, 2021
StateTX
Description
My windshield started to crack from the bottom of passenger side where wipers come up for no reason at all. Now it has spread scross whole windshield.
CategoryVisibility/wiper
DateNov 03, 2021
StateCA
Description
Windshield cracks at the smallest pebble. I have needed 3 windshields in this calendar year. I have driven for 52 years and have never had any issue with windshield damage until this year with my subaru outback.
CategoryExterior Lighting
DateOct 30, 2021
StateVA
Description
2019 outback premium bought bought may 2019. When I bought the car and for at least 6 months or more the headlight produced nice white light and I could see the road clearly. During this period the car was driven before sunrise and no issues with light emission. Driving the car today on the same roads at same time in morning road visibility is extremely poor. After the first 6 months I only drove while sunlight was present. Last month I drove the car once at night and thought "strange, the lights look dark and the street is not very bright." then two weeks later I took a trip and stayed at a place that had few street lights. The first night I drove at night I could barely see 20 feet in front of me. Even when I turned on the high beams I still could not see. I notice when I pull behind a car or my lights shine on a stop sign the light looks orange/brownish. I brought it to the dealer today and the said the battery was good and the light output was "legal". They said they put in a new bulb to compare and said the light output was essentially the same. So according to them there is nothing wrong and nothing to do. The covers on my lights appear to be clear and clean.
CategoryVisibility:defroster/defogger/hvac System:windshield:electrical Heating Element
DateOct 29, 2021
StateMA
Description
The contact owns a 2019 subaru outback. The contact stated the vehicle was parked in his garage overnight and the next morning he discovered a crack at the base of the windshield. The contact looked around but could not determine the cause of the failure. The vehicle was taken to the dealer who took pictures of the crack and submitted a claim to the manufacturer; however, the manufacturer rejected the claim. The contact stated that the crack had extended to 75% of the windshield. The vehicle was not repaired. The approximate failure mileage was 24,000.
CategoryVisibility:windshield
DateOct 29, 2021
StateVA
Description
The contact owns a 2019 subaru outback. The contact stated that since purchasing the vehicle, her windshield had cracked on four separate occasions due to minor road debris. The first crack was a diagonal crack that formed on the lower corner of the driver-side windshield. The second crack was like a spider's web that formed on the upper passenger's side of the windshield. The third crack was a diagonal crack that formed in the middle of the passenger's side windshield. The fourth crack was a z-shaped crack that formed in the middle of the windshield right below the eyesight camera. The contact stated that each crack obstructed her vision while driving. The contact had the first two windshields replaced at subaru of richmond (9177 w broad st, richmond, va 23294) and hyman bros. Subaru (11960 midlothian turnpike, midlothian, va 231130) respectively. The contact had an independent mechanic replace the third windshield after the failure. The fourth crack was not yet repaired. The manufacturer had been notified of the failure and offered 0. 00 towards the replacement of the windshield. The vehicle was not yet repaired. The failure mileage was approximately 5,000.
CategoryVisibility/wiper
DateOct 25, 2021
StateNC
Description
The windshield has cracked for the fourth time. We were driving and suddenly a 12 inch plus crack developed from the moulding on the driver's side. I have never had to replace a windshield on any car I have owned. This car has had 4 replaced in less than 4 years. 2 times I was able to see a tiny chip and two times I could not tell why the glass had failed at all. Regardless, this is an unacceptable default in the materials. I have spent over ,000 on these windshields. I am stunned there is not a recall on these.
CategoryVisibility/wiper
DateOct 22, 2021
StateNJ
Description
Windshield cracked right down the middle for no reason. No accident, inclement weather, no trees or anything near the driveway
CategoryElectrical System:horn
DateOct 18, 2021
StatePA
Description
The contact owns a 2019 subaru outback. The contact stated that while driving at various speeds, the horn inadvertently actuated without warning. The contact also stated while starting the vehicle, the horn would sound intermittent. The vehicle was taken to the dealer who diagnosed the failure as a remote start module failure. The remote start module was replaced however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The contact stated that the manufacturer and dealer stated that the remote start system needed to be removed from the vehicle. The failure mileage was unknown.
CategoryVisibility:windshield
DateOct 18, 2021
StateNJ
Description
The contact owns a 2019 subaru outback. The contact stated when approaching the vehicle, he noticed a horizontal crack on the driver's side windshield. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 20,000.
CategoryElectrical System
DateOct 14, 2021
StateNY
Description
My car is a 2019 subaru outback. It has less than 20,000 miles on the odometer. This morning is wouldn't start. I called for a jump and when the service person arrived, they told me the battery was dead. They gave it a jump and I let the car run for an hour. After parking the car a couple of blocks away, I tried to start it again. Nothing. Now I have to have it towed to the dealership.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Service Brakes, Air:antilock:control Unit/module, Vehicle Speed Control
DateOct 14, 2021
StateNC
Description
The contact owns a 2019 subaru outback. The contact stated that while driving at a slow rate of speed and parking the vehicle suddenly experienced unintended acceleration causing the driver to lose control and crash into a brick wall. During the incident, the brake pedal was pressed but the vehicle did not stop. The driver sustained a left shoulder injury. A police report was taken at the scene. The vehicle was not yet towed. A police report was taken at the scene. The cause of the failure was not determined. The contact indicated that previously the vehicle had experienced unintended acceleration problems while driving at highway speeds with and without cruise control activated. In addition on several occasions, the collision avoidance system had erroneously activated while driving at highway speeds. The vehicle was taken to the local dealer who was unable to duplicate the failures and no service was performed. The manufacturer was notified of the failures. The failure mileage was 24,000.
CategoryVisibility/wiper
DateOct 13, 2021
StateMO
Description
I have only had the car for two years, but a number of chips and abrasions have occurred with the windshield. I have had at least 4 of the chips repaired, which is highly unusual compared with my other vehicles. About a week after the final repair, while driving, a large crack (approximately 48 inches) appeared over the drivers side window. When I called the dealer, I was told that the windshields are "prone to cracking." the dealer said that subaru has not instructed them to do anything regarding these complaints. The replacements are very expensive and involve recalibrating all of the safety equipment in the windshield.
CategoryForward Collision Avoidance: Warnings, Lane Departure: Warning, Unknown Or Other
DateOct 10, 2021
StateAZ
Description
Two windshield cracking incidents in 6 months, from no apparent cause. Interferes with “eyesight” system.
CategoryEngine
DateOct 07, 2021
StateAL
Description
Frequently while stopped at traffic light, fast food pickup line, or intersection engine begins rapid unintended acceleration with rpm racing as high as 8k. The brake pedal is firmly pressed yet the car attempts to lunge forward. The only way to stop the acceleration and return the car to normal idle is to place the car in park while the engine is racing. Placing the car in neutral does not stop the acceleration. I stop well behind vehicles ahead of me, but on one occasion nearly rear-ended a porche! Dealer cannot reproduce problem since it is only intermittent. I keep a log of incidents with time, driving circumstances, and other data. No warning lights appear and no accidents have yet happened. I have reported problem several times to dealer with no resolution.
CategoryFuel System, Gasoline
DateOct 07, 2021
StateNC
Description
The contact owns a 2019 subaru outback. The contact had received a recall notice for nhtsa campaign number: 21v578000 (fuel system, gasoline). The dealer was contacted, and an appointment was scheduled for the recall repair. The contact then received a call from the dealer that the appointment was canceled due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
CategoryVisibility/wiper
DateOct 05, 2021
StateNJ
Description
While driving heard a pop from windshield area. Didn't observe anything. Within a mile windshield started to crack from the bottom molding area, passenger side, spread approximately 16 inches in moments. Nothing had hit the windshield. Dealership was contacted and windshield was replaced, and eyesight had to be recalibrated. Insurance contacted and stated that they had heard of problems with subaru vehicles windshields cracking.
CategoryVisibility/wiper
DateOct 04, 2021
StateMI
Description
The windshield abruptly cracked at the top middle without any impact while driving at highway speed
CategoryUnknown Or Other
DateOct 02, 2021
StateNH
Description
The 2019 subaru outback multimedia touch screen has stopped working multple times even when the software was updated. When the touch screen stops working there are two significant safety issues, hands free/blue tooth no longer works and the rear view camera stops working. 09/20 touch screen froze, stopped working 10/20 touch screen call end button redialed previous number, touch screen froze 12/20 new radio installed 04/21 touch screen had loud buzzing sound, black screen and then rebooted 08/21 touch screen loud buzzing, black screen, rebooted 09/21 touch screen rebooted subaru of american contacted 08/21 no resolution as of yet
CategoryElectrical System
DateOct 01, 2021
StateME
Description
Twice the vehicle's battery went dead leaving my wife stranded. Contacted local subaru dealer and they replaced the battery under warranty. The service manager told my wife that the reason the battery went dead was that she was not driving it enough. My wife drives the car every day so that is not the problem. When the battery was tested under load it showed the battery had failed and that was the reason it went dead. The battery was defective.
CategoryUnknown Or Other
DateSep 30, 2021
StateSC
Description
2019 outback with 6500 miles on it. Battery just died. Sounds like the battery drain issue mentioned in ongoing lawsuit.
CategoryVisibility/wiper
DateSep 23, 2021
StateMT
Description
My windshield, after two years of ownership, is covered with tiny chips and abrasions. These abrasions obsure my vision when driving in bright sun. They cannot be rubbed out with grease or alcohol (assuming it may be sap). It seems the windshield material may be defective as this issue has not occured with any of our other vehicles, even after years of driving. I contacted subaru of missoula to see what they could do and they told me to replace the windshield at my expense.
CategoryElectrical System
DateSep 22, 2021
StateMN
Description
The car battery has been abnormally draining when I don't drive the car for 2-3 days leaving me stranded at home. Subaru claims I'm not driving my car enough and need to drive it at least 40 mins a week. They refuse to admit any problems. I put 1000 miles on the car a month so can't understand how a 2019 car battery drains after just a few days. I believe the car has an electrical issue that's draining the battery. I'm most concerned if this happens when I can't get a jump start and become stranded.
CategoryVisibility/wiper
DateSep 13, 2021
StateWA
Description
The windshield of the car just spontaneously cracked starting down at the wiper blades and extending up and across the windshield about 24 inches
CategoryVisibility:windshield
DateSep 09, 2021
StateIN
Description
The contact's husband owns a 2019 subaru outback. The contact stated that while driving at 30 mph, she heard an abnormal, popping noise emit from the vehicle and noticed that a crack had formed on the bottom passenger's side of the windshield without incident. The contact stated that the crack spread horizontally over to the driver's side of the windshield. The contact stated that the crack obstructed her vision while driving the vehicle. The contact initially called the dealer where she purchased the vehicle and was informed that the repair would not be covered under warranty. The contact was then referred to tom wood subaru (3300 e 96th st, indianapolis, in 46240) where she was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 36,000.
CategoryElectrical System
DateSep 03, 2021
StateCA
Description
The battery in my 2019 subaru outback died without warning, just under 13,000 miles, on aug. 26, 2021. Aaa replaced the battery, which had only 3. 7 volts remaining, at a cost of 6 for a 6-year battery. Exactly one week later, on sept. 2, 2021, my new battery died. Another call to aaa, whose technician said the new battery was completely drained. He jumped the battery for me and checked the starter and alternator, which were fine. I drove directly to the subaru dealer yesterday afternoon and they still have my car. I don't know for certain what the problem is, but based on owner complaints (and a class-action suit) I found online it appears that the problem is in the can unit, which in 2015-2020 outbacks (and other subarus as well) fails to put the car's electrical system to sleep when the engine isn't running, thereby draining the battery. I am very afraid of being stranded without the ability to get help quickly.
CategoryUnknown Or Other
DateAug 30, 2021
StateAZ
Description
Front windshield has cracked 3 times from bottom, goes up and across to halfway point when driving on freeway after a stone is kicked up.
CategoryElectrical System, Unknown Or Other
DateAug 27, 2021
StateNC
Description
Not sure if it's the battery itself or the alternator but the battery keeps draining and I have to keep calling to have the vehicle jump started. The vehicle is available for inspection and safety will be of concern if this continues to happen and I am out on the road somewhere remote. The dealer offered to test the battery but did not confirm the issue has occurred in other vehicles. There were no warning lights nor messages.
CategorySteering
DateAug 20, 2021
StateCA
Description
I bought the 2019 subaru outback less than 2 months ago. While driving either on the street or on the freeway at reasonable speeds, the car will suddenly without warning veer to the left or right causing me to believe I was about to lose control. At first I thought I hit a pothole or some other road hazard. There is nothing that I can see on the road to cause this. This is occurring once every other time I drive the car. I looked online and noticed many other complaints which are exactly the same as mine. This is very dangerous as this veering can cause a serious accident. I spoke with subaru and am now trying to have it looked at since it is still under warranty. There were no warning lights, etc. Please look into this safety concern.
CategoryElectrical System
DateAug 16, 2021
StateNC
Description
The battery has drained six times since april 15, 2021. Available for inspection upon request. Risk factors for safety: unable to get husband and mother to medical appointments; unable to leave residence for any reason; potential for stranding in unsafe areas. Problem has been addressed with dealership who has not identified a specific problem, from june 11, 2021. No inspection by anyone other than service department at dealership who stated "inspected customer concern, found battery and charging system testing good, found no parasitic draw for power. Found vehicle operating as designed (june 11, 2021). Of course battery was charged after it was driven 60 miles to dealership! There have been no warnings of any kind. First of six failures occurred on april 15, 2021.
CategoryVisibility/wiper
DateAug 16, 2021
StateNJ
Description
Windshield cracked while driving. Within a few minutes the crack line on the windshield had moved in all directions and some parts are in a 'shattered' pattern. In all of my years of driving (44 licensed years) I have never experienced a cracked windshield and discovered that this is a defect of the manufacturer. For subaru to claim they are one of the safest vehicles on the road, overlooking the importance of the windshield is ludicrous.
CategoryEngine, Power Train, Vehicle Speed Control
DateAug 11, 2021
StateAZ
Description
Certain year models of subaru vehicles suffer from ‘sudden and unexpected acceleration'. We know since it has happened to us and, research shows, many, many other people. Waiting for the automatic garage door to open, the vehicle experienced the sudden and uncontrollable acceleration. This resulted in extensive damage to the vehicle, garage and contents in the garage. What will subaru do when this happens at a crosswalk?
CategoryVisibility/wiper
DateAug 10, 2021
StateCA
Description
The windshield started to crack and we have no recollection of any impact on it.
CategoryElectrical System
DateAug 07, 2021
StateCA
Description
In oct 2020 (12055 mi) and june 2021 (17059 mi) the battery drained overnight while parked in the garage. I was able to jump it the first time. Second time it had to be towed. Dealer replaced the battery both times.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateAug 07, 2021
StateCA
Description
My battery died overnight . I jumó started and took it to subaru who said I needed a new battery . My car has 28k miles and under 3 years since I bought it . They replace the battery and same thing happened 2 days later . I keep having to jumó start my car every other day and they don't seem to know what the problem is .
CategoryVisibility/wiper
DateAug 07, 2021
StateMA
Description
Less than a month after purchasing vehicle a chip on passenger side of windshield occurred, probably from a rock kicked up from road. I never bothered to get it fixed as it didn't effect my ability to operate vehicle. On 07/25/2021 a rock struck the windshield. The next morning I discovered a large crack near the rear view mirror. On 07/28/2021, I had the windshield replaced. Several days later another rock struck the windshield on the driver's side, and caused a chip, which was directly in my field of vision. I brought it back and they repaired the damage.
CategoryElectrical System:12v/24v/48v Battery
DateAug 05, 2021
StateWV
Description
The contact owns a 2019 subaru outback. The contact stated that while attempting to start the vehicle, the battery was drained, and the vehicle would not start-up. The vehicle required a jump start each time the failure occurred. The vehicle was taken to an independent mechanic and diagnosed that there was no failure with the battery. The vehicle was not repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 40,000.
CategorySteering
DateAug 05, 2021
StateCT
Description
The contact owns a 2019 subaru outback. The contact stated that while driving at various speeds, the steering wheel would tighten and oversteer while switching lanes without warning. The contact stated that excessive force was needed to regain complete control of the vehicle after the failure. The contact had taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. Neither the manufacturer nor the dealer was made aware of the failure. The vehicle had to be repaired. The failure mileage was approximately 9,000.
CategorySteering, Suspension, Wheels
DateAug 04, 2021
StateMD
Description
Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; when traveling at speeds >35 mph, wheels are turned >10 degrees, any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Fuel/propulsion System, Service Brakes
DateAug 03, 2021
StateRI
Description
My 2019 subaru outback unintentionally accelerated. I was sitting in my suv waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank god I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to subaru of america. The dealer had my car for 6 weeks and s. O. A. Sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "black box" on board. All I have is a email from peter at customer service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a class action lawsuit against them!
CategoryElectrical System
DateAug 01, 2021
StateFL
Description
Have had 2 batteries fail in 2 1/2 years. New battery installed and my electrical system is failing. Can't lock my car unless fob is in an rfid bag, has not started several times, and has refued to open several times for about a minute. Will be taking car back to dealer to see if they can fix the problem.
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Automatic Emergency Braking, Visibility/wiper
DateJul 28, 2021
StateOR
Description
On june 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (july 24, 2021) so now I have to replace it again. In both cases, the subaru service manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.
CategoryElectrical System
DateJul 28, 2021
StateNH
Description
I received a 2019 subaru outback on 15 july 2021. The vehicle was sold by a dealer, and gone through the subaru vehicle certification process, which includes checking the electrical system. I kept the vehicle off the road while I got the vehicle registered and insured, running it for a few minutes every three days. I planned to take the first road trip on 26 july 2021, after the paperwork had been completed. The vehicle would not start, and no power was available for electrical components. Checking the battery with a multimeter indicated voltage had dropped to 4v. I contacted the selling dealership, and they indicated they would pay to replace the discharged battery.
CategoryElectrical System
DateJul 25, 2021
StateIL
Description
Car would not start or turn over. Battery was dead. I called subaru and a person came over to jump my vehicle. I left it running for 30 minutes to recharge the battery. This happened two times in the last few years but I never reported it to subaru, and had my neighbor hook his car up for a jump. Also note the gps has locked up several times in the past and not worked until I shut the car off and restarted everything. I just kept getting the arrow going in the circle.
CategoryElectrical System
DateJul 25, 2021
StateGA
Description
Electrical system problems causing battery drain. After jumping the battery observed flickering, eyesight system turning on and off while driving. Rear lift gate won't open
CategoryUnknown Or Other
DateJul 23, 2021
StateCA
Description
The windshield all of the sudden cracked. There was no impact, nothing hit the window, it just suddenly cracked and keeps getting larger. Started on the very edge of the window on the passenger side and crack is now grown to the middle of the windshield
CategoryElectrical System
DateJul 22, 2021
StateIA
Description
My 2019 outback has had 2 incidents where the battery was dead without an explanation. There are 24000 miles on it. The most recent incident occurred less than a week after the dealer serviced the vehicle. The service included a battery test and I was told it tested good. The car was parked in my home garage, and from all indications, no lights were left on, doors/tailgates open etc. This was confirmed when the subaru starlink roadside assistance provider came to jump the vehicle. Immediately after the vehicle was started, I took it to the dealer and requested a battery check. They showed the battery was good but deeply discharged, so left it on a charger for over an hour while I waited. In speaking to the service representative at the subaru dealer, I was told that on new cars, alternators no longer charge a battery, but simply maintain the existing charge level. They claimed that a light or something of that nature was left on, a door left open, etc. I am certain this was not the case, as I keep all interior light switches in the off position, and once the vehicle was charged, no lights were on. Also, no doors were open or ajar when this happened. I requested they check the electrical system to diagnose the cause of the battery drain, but they explained this would not be covered under warranty since the battery had tested ok. The dealer recommended that I keep a trickle charger on it when parked at home to prevent recurrences. I don't feel this is an acceptable solution for a vehicle that is merely two years old with minimal miles and fully under warranty. While I was inconvenienced by this and had to arrange a ride to an appointment as a result, it did not create an immediate safety issue (this time). A similar set of circumstances occurred in late march of 2021 when I was out of town visiting a family member. At that time, I also was not able to determine a cause. Since that was the first occurrence, it didn't create the same level of concern.
CategoryElectrical System
DateJul 20, 2021
StateIL
Description
Had to charge battery 3 times in order to start the vehicle. Took to dealer and they put in a new battery at no charge. Concerned the battery will need to be replaced in the future. Appears to be an electrical drain especially using the tailgate. Dealer said they did a hard reset whatever that means.
CategoryVehicle Speed Control
DateJul 18, 2021
StateAZ
Description
I experienced sudden and unintended acceleration as I sat outside my garage idling with my foot on the brake waiting for the garage door to open. My car accelerated forward through my garage door and into the garage. It swept aside a refrigerator, freezer and a 700 pound safe that was bolted to the concrete floor. It finally stopped upon pushing several things against one of the I beams that hold the steel building up. The car also tore out the I beam support the side of the garage door upon entering. The tires continued to rotate until I turned off the engine.
CategoryVisibility/wiper
DateJul 18, 2021
StateNM
Description
Front windshield cracked overnight while in garage. No visible impact on windshield. Subaru service manager said there was an impact after he pushed his pin into crack. Still no impact. I previously attempted to send you a photo but it failed. Send me an email address and I will resend it direct, rather than keep rewriting this missive. The windshield is thin and appears defective and dangerous to driver and passengers.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Visibility/wiper
DateJul 15, 2021
StateUT
Description
Driving down a smooth road with no vehicles in front of me on july 13, 2021. Windshield spontaneously cracked at the base in the center. Not a rock chip. Crack spread up 6 inches, left another 6 inches within the 15 minutes it took to drive home. Cracks in the windshield have continued to spread in the days following. Vehicle has total 25,300 miles on odometer.
CategoryFuel System, Gasoline:delivery:fuel Pump
DateJul 15, 2021
StateUT
Description
The contact owns a 2019 subaru outback. The contact stated while driving 35 mph, the vehicle failed to perform as designed. The contact was able to move the vehicle onto the road shoulder. The contact stated that there was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the fuel pump failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted. The contact was informed that the vin was not included in nhtsa campaign number: 20v218000 (fuel system, gasoline). The failure mileage was 9,800.
CategoryElectrical System
DateJul 13, 2021
StateVA
Description
Bought with 11,258 mi. Battery already replaced, receipt in glove compartment. Hard to start, keeping on battery charger now when parked in garage.
CategoryElectrical System, Forward Collision Avoidance: Warnings, Lane Departure: Warning
DateJul 13, 2021
StateNY
Description
Unknown... My battery has need a jump several time without any electricals left on. The dealer did check it out and found nothing wrong. I also have lights that go on intermittently n the dash saying that certain things are not working. Ie front crash detection, blind spot warning and lane departure.
CategoryElectrical System
DateJul 06, 2021
StateAR
Description
Battery failed at 2 years and 30000 miles. No notification. Leaving me and my dog in a parking lot for 2 hours in 94 degree heat.
CategoryUnknown Or Other
DateJul 05, 2021
StateCO
Description
Unknown three times in five months when the car has been running and then turned off it won't start again for 15-30 minutes. Everything regarding the engine is locked. Can't even put in neutral to move vehicle if in traffic.
CategoryVisibility/wiper
DateJul 05, 2021
StateNY
Description
2019 subaru outback the mileage running 22k has cracked the windshield, there's no mark rock chips. Just I found the cracked window while driving.
CategoryVisibility/wiper
DateJul 02, 2021
StateAZ
Description
Windshield spontaneously fractures from drivers side edge in the shape of a curly bracket. First windshield was replaced nov 2019 due to stone facture - legit breakage. Second windshield march 2020 suddenly cracked from drivers side midway up the window from drivers edge across drivers view while sitting still on a freeway in rush hour as the temperature changed (micro storm in phoenix) a loud bang and the windshield split from the drivers edge across. Third time july 2021 sitting in the garage window spontaneously cracked over night from same area driver side midway up forming the same partial bracket like shape. Crack also appears to be the same height up from the bottom of the windshield. Never had so many broken windshields on one vehicle in my 35 years of driving.
CategoryVisibility:windshield
DateJul 02, 2021
StateIL
Description
The contact owns a 2019 subaru outback. The contact stated that while driving approximately 65 mph, the front windshield cracked when a stone hit the upper right corner of the windshield. There were no reported injuries. The vehicle was taken to the local dealer and diagnosed that the windshield needed to be replaced. The vehicle was not repaired. Additionally, the contact was provided a 2021 subaru outback loaner and while driving, the windshield cracked when a stone struck the front windshield. The manufacturer was not notified of the failure. The failure mileage was approximately 13,000.
CategoryElectrical System
DateJun 30, 2021
StateCA
Description
Battery will not hold a charge even after replaced 3 times by the factory
CategoryVisibility/wiper
DateJun 29, 2021
StateWA
Description
We have had to replace 2 windshields on our vehicle and 1 on a loaner while ours was in shop for window replacement. Also while our car was in shop having 2nd windshield replaced, they had to delay giving us our car back stating the windshield shattered while being installed. That is 4 windshields in 30,000 miles. The smallest ding in these windshields cause an immediate crack from side to side obscuring visibility making them dangerous to drive. On these cracks you can see the windshields are incredibly thin. There is clearly an issue with how these are made and immediate safety hazard. I also believed the cost of these replacements should be made clear to consumers at purchase due to the extremely high cost associated with replacement.
CategoryVisibility:windshield
DateJun 24, 2021
StateNJ
Description
The contact owns a 2019 subaru outback. The contact stated that the windshield abruptly fractured. The contact stated the windshield fractured on the driver's side 1 to 2 inches and the fractured expanded to the entire windshield. The contact stated that an object did not hit the windshield the vehicle was taken to the dealer, the dealer information was not available however, they replaced the windshield. The manufacturer was not contacted. The failure mileage was 26,000. The vin was not available.
CategoryVisibility:windshield
DateJun 24, 2021
StateNJ
Description
The contact owns a 2019 subaru outback. The contact stated after exiting a car wash drive-thru, while drying the windshield he noticed and small 1-inch crack located on the lower driver side. The contact stated while driving 30 mph, the windshield crack started to expand across the center of the windshield. The contact took the vehicle to the local dealer where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 26,000.
CategoryVisibility/wiper
DateJun 22, 2021
StateWA
Description
Windshield cracked after small rock hit it. This should not have caused any damage.
CategoryElectrical System
DateJun 21, 2021
StateOR
Description
Battery failed prematurely. Vehicle purchased in december 2018. Battery totally failed in february 2021 with only 22,576 miles on car. Battery charged at repair shop. Battery failed again and was replaced on march 15, 2021. Battery failed again on april 29, 2021. Subaru of oregon in medford service representative replaced the battery again. He said the battery put in on march 15 was faulty. Had that battery tested at independent repair shop. The tests showed nothing was wrong with the previous battery. On june 15 had to recharge the battery again. Concerned about being stranded due to battery failure. The outback must have an electrical issue that is draining the battery (per class action law suit amy burd, et al, v. Subaru of america case no 1:20-cv-03095, us district court, district of new jersey) subaru of medford denies problem
CategoryElectrical System
DateJun 18, 2021
StateNY
Description
The battery died, 2 times in approximately 2 weeks with no lights left on or doors open. This has occurred at least one other time.
CategoryElectrical System
DateJun 16, 2021
StateNC
Description
Car was purchased 2/25/19. At 6,824 miles (10/28/19), our car began to no turn on. After a 3-4 times of jumping it, the battery stopped responding to the jump. Subaru had to tow it from our house because the battery was totally done and they couldn't even start it. Subaru said that the battery was defective (or might have a larger issue with the electrical system in their words). They replaced the battery and it began working again (7,000 miles - 11/4/19). Now, at 13,808 miles (6/16/21) - we've had 2 more instances in the past 2 weeks of the car not starting. In addition, the passenger side window no longer operates from the driver side door. We are confident that these issues are not being caused by lights left on, etc. We are taking it in again for another inspection. I have come to understand that this may be a design flaw with the electrical system including the 2019 outback model.
CategoryElectrical System
DateJun 11, 2021
StateUT
Description
Parasitic battery drain frequently causes my battery to die after only hours parked. I often have to jumpstart the car in the morning.
CategoryStructure:body
DateJun 11, 2021
StateCA
Description
Three windshields have now cracked beyond repair and needed to be replaced with barely 33,000 miles on the vehicle. The first replacement was done in july 2019 when the car was barely six months old. The second replacement was done in april 2021, barely two months ago. That third windshield cracked the second week of june 2021. It is currently scheduled for replacement.
CategoryVisibility:windshield
DateJun 09, 2021
StateNJ
Description
The contact owns a 2019 subaru outback. The contact stated while entering the vehicle after a short drive to the store he noticed a crack near the front passenger's side of the windshield. The contact stated that there was no impact on the windshield to cause the damage. The contact stated it had started raining for a short time while he was in the store. Once he returned to the vehicle he noticed the crack. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was not provided.
CategoryUnknown Or Other
DateJun 08, 2021
StateOR
Description
In february 2021 I noticed that there was a long crack developing in my windshield - literally not there the night before - and there was no chip or location of rock impact, it simply cracked from the very top of the windshield.
CategoryVisibility/wiper
DateJun 08, 2021
StateUT
Description
While sitting at a stoplight, I heard a loud cracking sound and noticed a large crack had begun to form from the side of the windshield. Nothing had fallen onto, or hit the windshield, it seemed to just crack for no apparent reason.
CategoryBack Over Prevention: Warnings, Forward Collision Avoidance: Warnings
DateJun 07, 2021
StateWA
Description
Drove into the walgreen's parking lot, made several low speed turns to arrive at the west side of the building. Pulled into an empty parking space. Entered parking space at very low rate of speed and proceeded to brake to a full stop. Moved shift lever with the intent to move transmission from drive to park and despite my foot still being on the brake, the car suddenly lurched forward, drove over the curb and sidewalk, crossed sidewalk and hit the side of the store (a brick wall). Car bounced back to a midpoint of the sidewalk. Engine was still running but car came to a full stop. I turned off the engine. Two walgreen employees came out to see if I was ok (they heard the impact). I told them I was but later my chest hurt and I found a bruise suggesting impact with the steering wheel. Entire front of car is damaged. There were no warning notifications from the car (no parking or forward collision warnings). My right foot never left the brake pedal. The "unexpected acceleration" lunge forward occurred with the attempted shift of the transmission from drive to park. The transmission ended up being in neutral when the car finally stopped moving. Floor mat was in the normal position, secured by the built-in pins, had not shifted and was not near the brake or accelerator (gas) pedal. Cruise control was not turned on. This was a routine trip to a local store.
CategoryStructure:body, Unknown Or Other
DateJun 05, 2021
StateNC
Description
Windshield seemingly cracked without any provocation/collision. Crack occurred while vehicle was parked away from traffic, and requires windshield replacement.
CategoryElectrical System
DateJun 04, 2021
StateOR
Description
The battery in our brand new 2019 subaru outback kept on being drained after moderate usage. Twice it was from leaving the hatch up for a couple of hours, once we were driving out in the country and parked to look at the scenery briefly and the battery died leaving us stuck out in the middle of nowhere. It didn't feel safe to be out there as night was approaching and we were waiting for a tow truck. All in all had to call subaru roadside assistance and have the battery jumped on three or four separate occasions. Because of this we bought a portable battery charger to keep in the car at all times because we were afraid of getting stuck with a dead battery. We ended up needing to use that battery charger on about 3 different occasions. Eventually the electrical system started acting very erratic with spontaneous alarms, loud chirping sounds and door locks so we took it in to southern oregon subaru who replaced the battery for us. Changing the battery seemed to fix all of the problems. That was in february 2021. The battery had a 30 month warranty. This week on june 1, 2021 we came back from vacation where we had left the subaru safely parked in our driveway. It would not start when we returned. We only have 1 vehicle so this was very inconvenient for us. The battery was dead. We tried to charge it with our battery charger but the battery was just too dead to take a charge. So, we had one night without a vehicle. We called subaru roadside assistance and they sent out a tow truck driver who could not get the battery jumped because it was so dead it just would not start. That was our second night without a vehicle. The next afternoon subaru roadside service sent out another towbtruck driver who had a more powerful battery charger and he was able to get the battery to start. We drove the subaru outback to southern oregon subaru and they are working on it now.
CategoryElectrical System
DateJun 03, 2021
StateNJ
Description
Repeated incidences of battery going dead on 2019 subaru outback. After 5 times of having to jump the battery to start vehicle, I had to purchase a battery booster to keep in the car. At first visit to my subaru dealership, a completely dead battery was found and replaced under warranty. Battery continued to die, sometimes after being in the garage for up to one week [when a boost was required], and once after a 76 mile highway trip, it was dead again after one full day parked. There have been 2-3 occasions when it seems to be related to operation of the liftgate. Liftgate becomes inoperative and must be manually opened and recycled and battery jumped for engine start. A second visit to the dealership determined all in working condition after a full diagnostic check. Car is working normally at this time, one week after dealership checkout. As this seems to be a frequent issue with other subaru owners, I am carrying my battery booster on board at all times. This seems to be a known issue [by subaru] for 2017-2019 models. Otherwise, I love the outback, but this annoying issue is disconcerting, to say the least.
CategorySeats
DateJun 03, 2021
StateTX
Description
Driver side seat is sounding like a weak and used bed. I have read on multiple subaru sites that this has been happening since 2018 on various subaru vehicles. It's apparently a weld that is weak. This makes it a safety hazard. Due to the fact that subaru has known about this issue for a year and stilled installed these seats on a 2019 vehicle demonstrates that subaru has poor quality checks. I asked for a replacement but was quoted over 2k for the replacement. This is just wrong and subaru needs to replace these seats. If a weld is weak, think what will happen during an accident with that seat.
CategoryVisibility/wiper
DateJun 03, 2021
StateTX
Description
Windshield made a sound that sounded like it was hit by a rock or pebble, yet no car was around for a rock or pebble to cause it to fly through the air. The windshield cracked at around the edge of the windshield and within a couple of minutes, the crack extended to around 12 inches. After an hour, the crack extended to across the majority of the windshield. This is the 3rd windshield that had to be replaced. Either the windshield has extensive stresses or it's manufactured too weak and can cause a safety hazard.
CategoryVisibility/wiper
DateJun 01, 2021
StateOR
Description
Broken windshield - twice in 5 months traveling the same road that I traveled with a 2007 jeep and never had a broken windshield in 13 years. I believe these windshields are to thin and are subject to cracking. The first time I was hit with a very small rock, barely a ping, the 2nd time I was hit with a larger rock, but way up near the roof which shouldn't have caused a broken windshield. I have been driving 54 years and this is the first auto with such a sensitive windshield. I will sell this vehicle if this happens again.
CategoryVisibility/wiper
DateMay 27, 2021
StateMI
Description
Small chip in windshield, quickly developed into a crack all the way across
CategoryElectrical System, Unknown Or Other
DateMay 26, 2021
StateCO
Description
1. System failed. We purchased this car on 6/2/20, with a mileage of 6,174 miles. We are retired and don't drive much; for shorter distances we mostly rode our bicycles. In our recent living environment we can park cars outside in spaces, and in a large underground parking garage. While we did not drive much, I still needed to work on bicycles using tools stored in the rear trunk compartment, with the trunk lid in open position. What I did not know was that even the mere open car trunk was run electrically, though the large electronic dashboard gave a clue of a rather massive reliance on functions run electronically; after a mere 2-3 days of not driving we were made rudely aware that keeping the trunk lid open for any amount of time was a recipe for not being able to use the car when most needed; I should add here that the many subaru drivers in our complex did not seem to have that problem as they are all "professional" drivers. We called our designated towing service and had to wait for over 3 hours for a rep to show up. Not having bought a car in years we were amazed how quickly the tow driver pulled out an electronic gadget and started the car. It immediately bought one like that, an electronic jump starter. Safety. Had my wife had to find transportation to an urgent appointment it would have become a safety problem. Problem confirmation. No, it has not, except by me, as any greater than fleeting use of electricity in this car is a recipe for disaster. Component inspected. Yes. After 2 more battery outages I took the car to the dealer and explained the problem (which had little impact on the employee). I had the battery checked, it was fine and working as designed. On 9/25/21, after another battery outage I took the car to the dealer again; again everything was operating as designed. Symptoms of the problem. No. Assessment. I concluded I needed to keep the car running when using any function more than 5 minutes. This car is a computer on wheels.
CategoryUnknown Or Other
DateMay 24, 2021
StateOK
Description
The windshield on this subaru has been replaced 4 times. Each time has been a crack that starts where the frame and windshield meet. No breakage or cracks have occurred in the center of the glass. The glass has been replaced by the dealer, and replacement has been needed within 6-9 months. The last occurrence was in my (driver) line of sight, which was a safety hazard. The prior 3 occurrences originated on the passenger side. The manufacturer is aware of this problem, with no recall or attempt to change the windshield glass.
CategoryVisibility:windshield
DateMay 24, 2021
StateNC
Description
The contact owns a 2019 subaru outback. The contact stated that the vehicle was parked, when she noticed there was a crack on the passenger's side windshield. There was no impact to the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 50,000.
CategoryForward Collision Avoidance: Warnings, Lane Departure: Warning, Visibility/wiper
DateMay 23, 2021
StateTX
Description
Today may 22 around 4:19 pm no cars close to us while driving we had the front windshield spontaneously crack there was no impact there was no impact heard all we heard was like cracking sound I have seen online where subaru is using an acoustic type of glass and people are reporting cracked windshields I would like to have this investigated furthermore I'd like to have subaru repair my vehicle.
CategoryElectrical System
DateMay 21, 2021
StateMA
Description
My battery has gone dead twice in the past 2 weeks leaving me stranded and needing to find someone to come jump start my car.
CategoryVisibility/wiper
DateMay 18, 2021
StateFL
Description
Driving down the interstate the front windshield sounded like a pebble hit it even though there were no other cars in front of ours. Later that day, the small mark cracked two more inches along the drivers side. Within another day the crack has now extended for approximately one foot in one direction and another foot in the other direction, in a circular pattern.
CategoryElectrical System, Engine, Exterior Lighting
DateMay 17, 2021
StateVA
Description
Car battery has failed no less than three times. Upon failure, car is completely inoperable. Used subaru roadside assistance to jump the car. The battery has drained on more than one occasion. No inspections. No warnings or prior symptoms before the dead battery. Available for inspection upon request.
CategoryUnknown Or Other
DateMay 17, 2021
StateNY
Description
Vehicle was parked for four and a half days in a public garage, with which I pay for monthly parking. Upon my request, vehicle was waiting for me to pick it up. The vehicle seemed to be intact. Just after leaving the garage, I used the front, then the back wipers to clean the windshields. The back (hatch) windshield completely shattered into the vehicle. Nothing hit it, no accidents with other vehicles or objects occurred. While no one was hurt, the incident was alarming. The integrity and strength of a vehicle's windows/ and windshields are important. There was no prior warning or alert.
CategoryVisibility:windshield
DateMay 17, 2021
StateWA
Description
The contact owns a 2019 subaru outback. The contact stated that while driving approximately 55 mph, the front windshield suddenly cracked without incident or impact. The crack was located at the bottom center section of the windshield. The contact indicated that the failure occurred two times previously. The local dealer and the manufacturer were notified of the failure. The approximate failure mileage was 4,600.
CategoryElectrical System
DateMay 15, 2021
StateWI
Description
Continued drain on the battery when the vehicle is shut off. Battery dead and had to be replaced. Vehicle was approximately 1. 5 years old.
CategoryElectrical System
DateMay 15, 2021
StateIL
Description
The battery completely drained after only 30 minutes of turning car off. We had to have a service call.
CategoryVisibility/wiper
DateMay 15, 2021
StateOH
Description
We were driving on the highway when our windshield cracked. We aren't sure if the crack was created by a rock or not because we didn't see anything happen. It just cracked and split and as we drove, it continued to grow. It's about 9 inches at this point.
CategoryUnknown Or Other
DateMay 13, 2021
StateMI
Description
We were driving south on 275 between 8mile and 7mile in michigan in our 2019 subaru outback and out of nowhere what sounded like a pistol being shot next to our ears went off and glass came pouring in from the sunroof. What happened was the sunroof exploded out of nowhere. While driving 70mph on the highway. We contacted subaru of america and they told us that without every shard of glass for them to inspect we could not prove that it was a defect. However let me make a note there were not cars very close to us, we weren't going under a bridge and there wasn't any one throwing things on the side of the highway. However subaru blamed an imaginary pebble that hit the top of the sunroof dead on and that imaginary pebble did not end up inside of our car.
CategoryElectrical System, Visibility/wiper
DateMay 08, 2021
StateMA
Description
Apx apr 25, 2021 noticed cracked windshield in am when starting car for work. Crack was in middle of windshield. Car parked in driveway overnight. Notified insurance company, told me to have it fixed at safelite auto glass wo# 388826. Also noticed my accessory power outlet was not functional, (instrument panel)called dealer, made appointment to have it repaired. Also noticed my
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Visibility/wiper
DateMay 08, 2021
StateTX
Description
My 2019 subaru outback had a cracked windshield at the bottom/side of the passenger side with no sign of impact when I first purchased it. The dealership replaced the windshield. I had a small rock impact near the line of sight cameras that was easily repaired by safelight with no issues with cracking. Today I came out of the grocery store to find my parked outback's windshield has a crack from the same passenger side point as the first crack. The crack was all the way to the center of the windshield. There is a very small chip looking impact (smaller than the point of a ball point pen) approx 4" from the lower corner passenger side. I do not recall hearing an impact at any point. Beyond not hearing an impact the problem is that there is no way on earth that a safesubaru windshield should crack so deeply and so long from a tiny impact. I have been reading that many other subaru drivers are having this problem. Something needs to be done to make subaru protect their drivers from defective windshields, as they seem to be taking zero responsibility for the huge safety risk these poorly designed windshields are causing.
CategoryElectrical System
DateMay 07, 2021
StateCA
Description
The car repeatedly drains the battery for no obvious reason, leaving us stranded with a vehicle that cannot even be jumped to start. The battery is so dead I can't even get the doors open. It has stranded me at home, and various times when I've been out doing errands. It's a safety issue when you're a single woman stranded somewhere in the dark. I've had to call subaru service to jump the car once, have jumped it three times myself at home, once at the grocery store, and have had to place a totally dead battery on the charger at home six times. It was already taken in for repair twice to the dealer in san luis obispo, ca,and they "found nothing wrong". But, now it's completely and utterly dead in my driveway again, after just driving it on the freeway for two hours four days ago.
CategoryUnknown Or Other
DateMay 06, 2021
StateME
Description
2019- cracked windshield on passenger side (stationary) unknown origin 2/9/2020-check engine light came on (moving on highway) unknown origin 2/15/2020- check engine light came on (moving on highway) unknown origin 3/15/2020- check engine light came on (moving on highway) unknown origin 3/24/2020- check engine light came on (moving on highway) told it was an oxygen sensor 4/16/2021- cracked windshield on passenger side (moving on highway) hit by stone 5/1/2021- cracked windshield on passenger side (had just picked up car less than 24 hrs before this occurred. Had the 4/16/21 cracked windshield repaired and a remote starter put in) (moving on highway) unknown origin 5/1/2021- when using key instead of brand new remote starter (installed and purchased from subaru dealership) the car horn randomly beeps 3-4 times when car is started with key (stationary) unknown origin
CategoryUnknown Or Other, Visibility/wiper
DateMay 04, 2021
StateGA
Description
Our subaru 2019 outback suffered a crack during normal usage on the interstate at approx. 50 mph. The crack occurred two days ago (on 5/2/2021) and has since grown due to the vehicle's vibration during use. The vehicle qualifies as a make and model under recall by subaru for windshield defects.
CategoryVisibility/wiper
DateMay 03, 2021
StateNC
Description
I've owned my 2019 subaru outback for
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateMay 02, 2021
StateFL
Description
Battery drained after 25,000 miles
CategoryElectrical System
DateMay 01, 2021
StateOR
Description
Battery drain. Purchased 2019 subaru outback in november 2018. In october 2020 (23 months) it failed to start after staying overnight at rest stop in middle of long drive. Checked by dealer after trip --"battery ok. No problems." over next 5 months of infrequent short trips, outback failed to start multiple times. Measured current drain when vehicle off was found to be within subaru allowable (
CategoryElectrical System
DateApr 24, 2021
StateNJ
Description
Three times in the last six months my battery died and required emergency roadside assistance. After the first time, the car only had about 5,000 miles on it, I called subaru and they replaced the battery under warranty. Since then the new battery has died twice. Online searches recently have revealed wide spread problems with the subaru outback's electrical system resulting in repeated battery failure. At this time the only outcome from this has been the battery failure, but if there are electrical system problems I'm concerned that more serious problems, like a fire, could arise. Fortunately each time the battery died the car was in the garage at home. The car is driven regularly, at least once a week, for not less than thirty minutes, so I am concerned that there is, indeed, a problem with the electrical system causing the battery to not recharge, or creating a drain on the battery when the vehicle is idle.
CategoryUnknown Or Other, Visibility/wiper
DateApr 22, 2021
StateCO
Description
I purchased a 2019 subaru outback in december 2018 and have had to replace the windshield three times in just over two years (june 2019, november 2020, april 2021). I owned a 2006 subaru outback for over 10 years and never had to replace the windshield. This is a safety risk and a design flaw and it needs to be corrected.
CategoryVisibility:windshield
DateApr 22, 2021
StateNY
Description
Tl* the contact's mother owns a 2019 subaru outback. The contact stated that upon exiting the driveway, he noticed a crack had formed on the lower, driver's side edge of the windshield, without incident or impact. As the contact continued to drive, the horizontal crack began to spread across the windshield obstructing his vision. Neither the manufacturer nor the dealer were notified of the failure. The windshield was not yet replaced. The failure mileage was approximately 15,000.
CategoryUnknown Or Other, Visibility/wiper
DateApr 21, 2021
StateCO
Description
The windshield cracked on its own. No impact. Research says there is a class action lawsuit for this defect. Vehicle stationary.
CategoryPower Train, Service Brakes
DateApr 20, 2021
StateNY
Description
Tl* the contact owns a 2019 subaru outback. The contact stated while the vehicle was at a stand still, facing forward on her inclined iced driveway, when the vehicle began to roll down. The contact stated she did not use the emergency brakes while the vehicle was parked. The vehicle was towed to local dealer riverhead bay subaru (1521 old country rd, riverhead, ny 11901: (631) 727-4000) and she was informed the cause of the failure was due to the ice and the no use of emergency brakes. The manufacturer had been informed of the failure. The failure mileage was approximately 26,214.
CategoryElectrical System
DateApr 19, 2021
StatePA
Description
The electric passenger side window was going up and down on its own while I was driving.... Thinking something was stuck in there,, I pulled over to check and there was nothing blocking it but I finally got it shut.. Then, later in the week, after having the rear gate open for about 15 mins. Loading it, the car was dead. It had to be jumped. Once running, the beeper would not stop beeping in the rear gate. I could not open the rear gate, so I had to drive it to the dealer for a reset. Today, as got in it and once started, the electric eye was disengaged along with bst on startup. The car is going to the dealership again on april 21st.
CategoryElectrical System
DateApr 19, 2021
StateCO
Description
Battery failed and will not recharge. Had to replace it. Outback is only 27 months old. Failed after short trip to library. Had to have it jumped to get home.
CategoryElectrical System
DateApr 17, 2021
StateNE
Description
Outback was purchased in june of 1919. In mid january of 2020 I had to have it jump started twice. Took it to dealer. The vehilce milage was under 2000. They did a "parasite" check to look for electricle leaks. Found none suggested I attach a battery tender in winter. So I did. As long as I keep the tender attached in the winter, the vehicle starts- so far.
CategoryElectrical System, Structure:body
DateApr 17, 2021
StateME
Description
Car battery often dies - especially if I open the door even for 5 minutes. It often won't start and the rear gate often does not open or close. It has even opened on its own. The dealership mechanic says the factory battery is not adequate to power the car with all electrical components. They replaced original battery because it was leaking. The battery tested well below what the subaru manual says it should. I am the first owner (car was a dealership loaner) and this has happened since I got it in 2020.
CategoryElectrical System
DateApr 17, 2021
StateWA
Description
In 2019the battery on the vehicle drained while on a camping trip to the desert, which left us stranded. We got it jumped and drove home. Subaru dealer said that they would install new computer software to fix. In 2021, we took car to subaru for 36k checkup. They said the battery needed to be replaced. We are worried about being straned again if we go to remote destinations. This is a safety issue.
CategoryVisibility/wiper
DateApr 17, 2021
StateIA
Description
Windshield cracked without external cause as I was exiting the garage.
CategoryUnknown Or Other
DateApr 16, 2021
StateCA
Description
Dead battery even when I take the car out for short drives I read it's causes by electrical problem that drains the battery
CategoryVisibility/wiper
DateApr 12, 2021
StateGA
Description
After owning the vehicle 2 months, the windshield cracked for no apparent reason. The windshield was replaced on jan. 12th, 2021. On april 9th, the windshield cracked again for no apparent reason, this time on the driver's side. Both times the vehicle was in motion but didn't get hit by anything
CategoryElectrical System
DateApr 09, 2021
StateWA
Description
Battery dead, no electrical function from car
CategoryVisibility:windshield
DateApr 09, 2021
StateMO
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the vehicle was parked when she noticed the front passenger's side windshield was cracked. The windshield was not repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 26,732.
CategoryVisibility:windshield
DateApr 09, 2021
StateTX
Description
Tl* the contact owns a 2019 subaru outback. The contact stated while the vehicle was parked, he noticed that the front windshield was cracked. The vehicle was taken to austin subaru (8100 burnet rd, austin, tx 78757, (512) 220-0930) to be diagnosed. He was informed that the windshield needed to be replaced. The windshield was replaced however, while driving 55 mph, a rock struck and cracked the new windshield. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.
CategoryElectrical System
DateApr 08, 2021
StateDC
Description
2019 subaru outback. Consumer writes in regards to battery failure. *ld *js
CategoryForward Collision Avoidance: Warnings, Lane Departure: Warning, Visibility/wiper
DateApr 06, 2021
StateOK
Description
I went to drive my car and noticed a large windshield crack that is getting larger. There was no trauma or event that caused this to happen.
CategoryVisibility/wiper
DateApr 05, 2021
StateCA
Description
Front windshield cracked on its own last saturday (4/3/21) while parked outside my business. No signs of any damage elsewhere on the vehicle and none of my employees saw anyone near my car.*dt
CategoryElectrical System
DateApr 04, 2021
StateNC
Description
Vehicle purchased q2 2020. Battery has completely discharged twice despite nothing being left on and vehicle in constant use. Battery jump starter unable to detect any voltage and could not jump battery.
CategoryUnknown Or Other, Visibility/wiper
DateApr 03, 2021
StateNV
Description
Windshield crack that started from the bottom edge of windshield. I literally woke up to a crack that developed overnight after a regular cold night in reno nv. The crack continued growing since then. I have never own a vehicle that has cracked its windshield just because it is a cold night. Vehicle was parked overnight when crack developed.
CategoryElectrical System
DateMar 31, 2021
StatePA
Description
Rear hatch door being opened drained battery to the point where the car had to be jump started. The rear hatch was only open for about five hours with no lights or electrical systems on. I have not been able to use the vehicle without jump starting it until a new battery was installed. Vehicle has only 30,000 miles.
CategoryVisibility:windshield
DateMar 30, 2021
StateCA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while his vehicle was in the driveway, without impact a crack developed on the passenger's side of the vehicle to the middle of the windshield. The vehicle was not diagnosed nor repaired. Neither the manufacturer nor the dealer were notified of the failure. The failure mileage was approximately 64,000. Invalid vin.
CategoryUnknown Or Other, Visibility/wiper
DateMar 29, 2021
StateOK
Description
My windshield seems to crack/chip unreasonably easy. The first crack was a few weeks ago. I didn't see anything hit it. It jsut started crack. This morning, I got another chip and it's now spreading also. I now have two cracks in my windshield and numerous chips!
CategoryElectrical System
DateMar 27, 2021
StateIL
Description
Completely dead battery when going outside to start the car. Remote not able to open locked car - all functions off before last engine shutdown. This 2019 subaru outback has 5800 miles on it and has had to have the battery recharged 3 times over the last 8 months or so - the last 2 times being 1 week apart. The car is parked in the garage and the outside temperature is above 40' this time of year.
CategoryTires
DateMar 26, 2021
StatePA
Description
2019 subaru outback. Consumer is seeking reimbursement for repairs made to vehicle. *ld the consumer stated the tires were prematurely worn. The consumer slid off the road 3 times. *js
CategoryUnknown Or Other, Visibility/wiper
DateMar 26, 2021
StateMO
Description
Spontaneous crack in windshield noticed and reported to subaru on 9/13/19. I was driving in the late afternoon. No vehicles near me when I heard a "pop". Vehicle purchased new 8/24/19.
CategoryUnknown Or Other, Visibility/wiper
DateMar 26, 2021
StateMO
Description
Spontaneous crack in my windshield. No impact every noticed. I noticed when I was driving at dusk and used my windshield wipers to clear rain. I saw a glisten at the bottom and was surprised to see a crack.
CategoryVisibility/wiper
DateMar 26, 2021
StateIN
Description
Windshield cracked while vehicle was parked in the driveway (not moving).
CategoryElectrical System
DateMar 24, 2021
StateVA
Description
Dead battery.
CategoryElectrical System
DateMar 21, 2021
StateNY
Description
Battery had premature failure
CategoryElectrical System
DateMar 18, 2021
StateOH
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the vehicle intermittently failed to start-up without warning. The contact also stated that while driving at various speeds, several unknown warning lights would appear on the instrument panel with the eyesight technology feature failing to operate as needed. The contact had taken the vehicle to yark subaru (6141 central ave, toledo, oh 43615) on three separate occasions however, each time the mechanic was unable to determine the cause of the failure. The contact notified the manufacturer of the failure and was provided a case number. The vehicle was not repaired. The failure mileage was approximately 20,000.
CategoryStructure:body
DateMar 17, 2021
StateTX
Description
Many of the spot welds are faulty . I have tried to work with brandon tomes subaru, the dealer that we leased the car from. I have also requested help for subaru. Neither have responded .
CategoryVisibility/wiper
DateMar 17, 2021
StateWA
Description
I just got some interesting details today from my video registrator. It shows that we parked our car last sunday at 5 30pm (everett, wa). There wasn't any windshields defects showing on the video. After we took it back on 8 30pm, there is that prominent crack on the windshield already. Now, if it was some vandal causing it, then it's not clear why he/she would do such a minor harm to the car (a thin, 5 inch crack on the right middle side of the windshield), it doesn't look like it. If not - then it's obviously not a stone, cause the car was standing still... Plus, my video registrator's manufacturer claims that the camera is recording any movement in front of the car even when the car is turned off - well, there weren't any movements detected... I have requested the buildings around if they have any video registration system that could have tracked this time period. I'm more than sure that the window cracked on its own and have the following material - 3 photos of crack (different scale), videos before and after our trip to everett, where it's clearly seen that we didn't have any windshield defect before parking and that it appeared during the parking period.
CategoryElectrical System
DateMar 16, 2021
StateSC
Description
The battery has drained overnight twice since I bought this car. This happened at home both times. This happened in my garage both times each time I recharged it with a battery charger and it was okay after that. I am concerned that this could happen while traveling which would be a severe inconvenience. The last time was on feb 25 2021. The first time was in 2020
CategorySteering
DateMar 16, 2021
StateOK
Description
Car will pull to the left or right without warning. Whenever you are driving at any speed. Especially when you have a low spot in the road or slightly uneven pavement. You have to hold the car on the road or it will not stay in lane. Highway or in town. Have returned to dealership for repair with no luck. Was told that the alignment on the vehicle was good.
CategoryVisibility/wiper
DateMar 16, 2021
StateCA
Description
Large crack from drivers side, originating at the edge window frame near the side mirror and extending horizontally to nearly the middle of the windshield. The crack appeared sometime while the vehicle was not in use. There is no visible impact or deformation around the crack. The origin of the crack is not visible, it begins under the windshield trim.
CategoryUnknown Or Other
DateMar 15, 2021
StateNC
Description
The windshield cracked in multiple places after being hit in the center by a small rock.
CategoryElectrical System
DateMar 14, 2021
StateNE
Description
Vehicle did not start due to dead battery. This vehicle has been returned to the dealership on three separate dates due to the same issue. On 12/14/20 the car would not start we charged the battery and got it to the dealership. They charged the battery and said they could not find anything wrong and we drove it home. On 1/18/21 we could not start the car we charged the battery and took it back to the dealership. They said they could not find anything wrong but for our peace of mind they replaced the battery sensor and kept the car for several days to start it and drive it around to try and recreate the issue. They could not recreate the problem. On 3/6/21 the car did not start and was towed to the dealership. The dealership inspected the battery and the battery failed the load test. Battery was replaced. We expressed concern that they were fixing the symptom and not the problem, we also discussed erratic behavior with the rear gate all three times these issues have occurred. The dealership then decided to replace the power rear gate ecu and latch & actuator rear gate. After researching this problem we have discovered this is an issue with the same model and year of subaru vehicle as ours and subaru has not done anything to address the actual problem. We are concerned that this issue will continue and we don't feel we can safely drive our car far from home because of its unreliability and potentially putting us in dangerous situations . The mileage on the car is 8800 and it is a 2019 model.
CategoryElectrical System, Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Warning
DateMar 09, 2021
StateAK
Description
Continuing problems with the battery being dead (five). The car has been in the shop twice and had the battery replaced both times. The service appointments occurred nov. 2019 and march 2021.
CategoryUnknown Or Other
DateMar 09, 2021
StateVA
Description
Dead battery, car would not start, no reason for dead battery. Possible overcharging due to electrical issues
CategoryVisibility/wiper
DateMar 08, 2021
StateNC
Description
I parked my car in a grocery store parking lot for 30 minutes. When I got back in the car, there was a large 't' shaped crack- about 12 inches in height and 10 inches wide- from the base of the windshield up. My windshield had not experienced any rocks or blows from driving before parking- this was a spontaneous crack with no reason for occurring.
CategoryVisibility:windshield
DateMar 08, 2021
StateMO
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the front windshield cracked without impact. The vehicle was taken to university subaru (1200 interstate 70 dr sw, columbia, mo 65203, (573) 777-3488) where it was diagnosed with needing windshield to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 18,000.
CategoryUnknown Or Other
DateMar 06, 2021
StateUT
Description
The glass windshield is defective. This is the second I have had to replace in a year. I came out to move my car and noticed a crack across the windshield. I park in a private driveway and no cars were around it.
CategoryForward Collision Avoidance: Warnings, Lane Departure: Warning, Visibility/wiper
DateMar 05, 2021
StateWI
Description
The front windshield on my 2019 subaru outback spontaneously cracked in the area of the deicer strip at the bottom lower right portion of the window. I was driving the vehicle at the time on a state highway. The vehicle was purchased brand new from wilde subaru in waukesha, wi. I contacted the dealership and they wouldn't do anything about the problem.
CategoryVisibility:windshield
DateMar 04, 2021
StateIA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the vehicle was parked, when he noticed that the windshield was cracked on the front driver's side upper left corner and later extended to 15-16 inches. The vehicle was taken to beardmore subaru (410 fort crook rd n, bellevue, ne 68005) where it was diagnosed as a stress fracture to the windshield. The contact was informed by the dealer that there was no recall related to the failure and the vehicle was past the warranty coverage for the windshield. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,927.
CategoryElectrical System
DateMar 02, 2021
StateCO
Description
Battery found discharged on at least 4 occasions (8/18/20.. 3/2/21). Car has less than 11000 miles on it.
CategoryStructure:body
DateFeb 27, 2021
StateTX
Description
The spot welds under the dash do not appear to be correct and safe.*dt
CategoryVisibility/wiper
DateFeb 27, 2021
StateME
Description
Windshield cracked with a long 9'' crack while sitting in parking lot. It was not under a tree or any stones.
CategoryElectrical System
DateFeb 26, 2021
StateOR
Description
Battery dead.. Less than 6k miles and car only18 months old
CategoryElectrical System
DateFeb 25, 2021
StateCA
Description
Battery failed after 11k miles. Had to be replaced by aaa when stranded with daughter. Have had starting issues with the car since I got it where it won't turn over. I normally turn off car then lick and unlock and try again. Normally started after several tries. Subaru chalked this up to software at maintenance.
CategoryElectrical System
DateFeb 22, 2021
StateNY
Description
Tl* the contact owns a 2019 subaru outback. The contact stated the battery was drained and the vehicle failed to start. The vehicle was taken to bill rapp subaru (3446 burnet ave, syracuse, ny 13206, (315) 437-2501) where the mechanic was unable to determine the cause of the failure. The battery was replaced however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 7,000.
CategoryForward Collision Avoidance: Warnings, Lane Departure: Assist, Lane Departure: Warning
DateFeb 22, 2021
StateTX
Description
The windshield on my 2019 subaru outback has cracked twice since I leased it on 4/11/2019. The cracks require the windshield to be replaced and the driver assist features to be recalibrated. Each cracked occurred when the car was in motion on the highway.
CategoryVisibility/wiper
DateFeb 22, 2021
StateMI
Description
Woke up on saturday february 20, 2021 to find windshield of our 2019 subaru outback with a crack in it for no reason. We didn't drive it at all since february 20th and today the crack has spread even further (see attached picture). This cracked out of the blue with no force to cause it and have no idea why this would happen. So I then googled subaru windshield and have found many people are having this same issue and that's why I'm informing you it has now happened to us.
CategoryElectrical System
DateFeb 19, 2021
StateMA
Description
Frequent problems with car starting due to run down battery. We have had battery related service calls from aaa on 7/29/19, 5/23/20, 6/4/20, 12/2/20, 1/23/21, and 2/10/21. Today (2/19/21) the car only started on the third attempt after pumping the gas a bit. We did not call aaa but made an appointment with the subaru dealer. This will not be our first appointment with them. Previous appointments with dealer related to difficulty starting car were on 6/9/20 (when battery was replaced), 12/22/20, and 1/15/21. We have also had replacement of a fuel pump that was the subject of a recall, replacement of power steering gear box, and a brake issue. All of the above were when car was on warranty, as it is still is as of this writing. The car currently has about 15,500 miles on it.
CategoryElectrical System
DateFeb 19, 2021
StateCA
Description
We purchased the car in july 2019. By may 2020 we had to replace the battery. By the end of january 2021 we had to replace the battery again. We took the car to the dealership and they state there is nothing wrong with the car. After owning the car for 19 months it only has 7,300 miles on it and has always been kept in the garage when not in use.
CategoryElectrical System
DateFeb 15, 2021
StateCT
Description
The car frequently does not start when following conditions occur: 1) few days of non-use, 2) after several short drives, and, 3) hatch is kept open for 2-3 hours. The issue was first noticed 8 months after the start of the lease. Since then, it has occurred more frequently. The car needs to be jump started suggesting the battery is drained. I have mentioned this issue to the dealer numerous times and few months back the dealer replaced the battery under warranty. The issue has started again.
CategoryUnknown Or Other
DateFeb 15, 2021
StateAZ
Description
Since may of 2019 we have had the windshield replaced and eyesight calibrated 5 times. We drive the same route with both vehicles (other is not subaru) and no damage to the other vehicle for at least 6 years now.
CategoryElectrical System, Steering, Visibility/wiper
DateFeb 14, 2021
StateTX
Description
I requested many times to have our car checked for nhsta campaign : 19v493000. The dealership said our car was not included in that case. Our lane assist was too aggressive from the first day we drove the car. The dealership said the steering was speed sensitive and we were driving too fast. We explained that we could not keep the car in the lane when driving over 40 mph. In the first 24 months we carried the car to the dealership 20 to 30 times for the unsafe steering issue. Twenty four months later we had a rock chip the windshield and the chip ran into 3 cracks each over 8 inches long that afternoon while the car was in our home garage. After we paid a 0. 00 deductible and the dealership replaced the windshield , the car drove better. The battery has been replaced three times, the fuel pump replaced, all the sensors on the tail gate have been, the passenger side window would stick 1/2 up, and many other problems. A scan of the car shows 10 modules failed with many active codes. The codes are the same as before the third battery was installed. Many of the codes are safety issues.
CategoryElectrical System, Unknown Or Other
DateFeb 12, 2021
StateMN
Description
Battery totally dead upon entering and attempting to start. Windscreen commenced to crack while traveling.
CategoryElectrical System
DateFeb 11, 2021
StateMN
Description
We purchased our 2019 subaru outback brand new. We didn't have any problems until 1. 5 years into the purchase. We have approx 8,800 miles on it and now every time we go to drive it, the battery is dead. Dealer has tested the battery twice and says it is fine and that we need to keep the car plugged in to a battery tender. Even though we drive it a few times a week, including on the highway.
CategoryElectrical System
DateFeb 10, 2021
StateRI
Description
Battery on vehicle is constantly and consistently losing charge. Just replaced 2nd replacement battery. Vehicle has less the 5000 miles. Dealership installed remote starter that they stated was causing excess draw on battery so in november they disconnected it. Three months later, they just replaced 2nd battery.
CategoryElectrical System
DateFeb 10, 2021
StateVA
Description
Battery's keep discharging. In dealership for the second time with dead battery. Last battery is only 1. 3 mets old. Dealership says to have car towed and not charge battery so they can troubleshoot problem. Read about the class action lawsuit and to contact nthsa.
CategoryVisibility:windshield
DateFeb 10, 2021
StateIA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while the vehicle was in the carport of her residence, she noticed a vertical crack from top to bottom in the center of the windshield. The vehicle was taken to an independent mechanic where the windshield was replaced however, the failure recurred while the contact was approaching a stop sign. An unknown dealer was contacted. The manufacturer had been notified of the failure however, no further assistance was provided. The failure mileage was approximately 12,600
CategoryElectrical System
DateFeb 08, 2021
StateCA
Description
Woke up this morning and the rear door was open and the car wouldn't start. This is the second time the battery failed for seemingly no reason and the 1st time the rear door was open. Car was parked and hadn't been started for a couple of days.
CategoryElectrical System
DateFeb 08, 2021
StateAL
Description
Battery drained while parked and had to be jumped less than two years after purchasing the vehicle. Also, rear tailgate is not opening properly.
CategoryElectrical System
DateFeb 06, 2021
StateVA
Description
Purchased car in dec 2020 and battery has drained twice and needed to be jumped just from having doors open to pack and clean the vehicle.
CategoryElectrical System
DateFeb 01, 2021
StateOH
Description
Vehicle has been dead on 4+ occasions. Stationary, in garage. Vehicle is driven as little as once per week at times but the battery or electric draw has caused the car to fail in as little as a couple days or even trunk being open for 15-20min. I've had to tow this vehicle 3times for service. Dealer is brushing this off without responsibility. Saying the car has to be driven for more than 20minutes to receive full charge. Also, the vehicle has a number of electronics that require the vehicle to be driven more. They refuse to replace the battery unless it checks bad. The issue is an electrical draw. Most likely seems related to the rear hatch. Battery should be replaced with a larger capacity and these vehicles should be recalled and diagnosed for electrical draw failures.
CategoryElectrical System
DateJan 25, 2021
StateNH
Description
Battery dead with no explanation. Cold outside (17 deg f), car not driven for 2 days before attempting to start. Car was driven for about 4 hours on friday, would not start on monday.
CategoryService Brakes, Vehicle Speed Control
DateJan 25, 2021
StateNY
Description
Tl* the contact owns a 2019 subaru outback. The contact stated while parallel parking, the vehicle accelerated without warning and crashed into a power pole. The contact placed the vehicle in drive and the vehicle lurged forward while the brake pedal was depressed. A police report was filed. There was no reported injuries, fire, or air bag deployment. The vehicle was taken to the contact's residence. The contact mentioned the side panel, bumper and lights were damaged. The insurance company was informed about the failure. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 12,000.
CategoryForward Collision Avoidance: Warnings, Visibility/wiper
DateJan 22, 2021
StateCA
Description
I was driving down the freeway and my windshield spontaneously cracked at the top middle edge and shot down almost halfway across the windshield. A rock on any other object did not hit my windshield. It just simply broke spontaneously. Due to this break the forward collision sensor is now failing and warning me to get my car service. This problem is well documented through other complains and existing lawsuits.
CategoryLane Departure: Lane Keep: Steering Assist
DateJan 22, 2021
StateTX
Description
Tl* the contact leased a 2019 subaru outback. The contact stated that the lane departure assist switched the vehicle from one lane to another lane independently and in an aggressive manner without driver input. The vehicle was taken to brandon tomes subaru (1100 s. Central expy, mckinney, tx 75070) to be diagnosed. The diagnostic result was not disclosed. The contact was informed that the steering wheel was speed sensitive and that he was driving the vehicle too fast. The vehicle was not repaired. The contact stated that the vehicle was taken to the same dealer for the same failure numerous times and that the dealer was unable to find a solution for the issues. The manufacturer was made aware of the failure and opened several cases. The failure mileage was approximately 3. *bf..
CategoryAir Bags, Engine
DateJan 20, 2021
StateNY
Description
Tl* the contact owned a 2019 subaru outback. The contact stated while driving 55 mph, when another vehicle rear ended his vehicle and the engine seized. The contact stated no warning light was illuminated. The air bags did not deploy. The contact stated his wife (seated at the front passenger seat) sustained 2 fractured ribs, 2 fractured vibrates and had surgery on her both lungs. A police report was filed. The vehicle was not drivable. The insurance deemed the vehicle a total loss. The vehicle was towed to tow lot. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 9,000.
CategoryVisibility/wiper
DateJan 19, 2021
StateID
Description
The windshield cracked for no reason while driving on a highway and needed a complete replacement.
CategoryElectrical System, Engine
DateJan 18, 2021
StateVA
Description
We had an oncology appointment, parked as normal. After the visit about 90 minutes later, we attempt to drive home and the car wouldn't start, horn won't blow and we're presently awaiting a jump from aaa. The car was undriveable as no systems worked without the battery.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Visibility/wiper
DateJan 18, 2021
StateNJ
Description
Front windshield cracked while vehicle parked in driveway. Crack is in passenger side extending from side across and curving up. Had several windshield repairs near center of glass before. Mileage is just under 34,000 miles.
CategoryElectrical System
DateJan 14, 2021
StateUT
Description
We have had several battery issues. Now something is causing the key fob to stop working, dome lights won't turn on and tire pressure sensors don't work. It's been fixed once by subaru and broke again within a week. They said it had to do with a fuse in the computer biu or something but the car is unsafe and subaru won't do anything about it. The has had problems since we bought it brand new. Currently has 29k but started having problems with the battery within weeks of purchase.
CategoryVisibility:windshield
DateJan 14, 2021
StateTX
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while entering the vehicle, he noticed a crack on the windshield from the driver's side to the center of the windshield. The contact stated the crack was not caused by an impact. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was 14,702.
CategoryVisibility/wiper
DateJan 11, 2021
StateNY
Description
On the morning of 1/10/21, when I started the car in our driveway for the first time that day, I noticed a spontaneous crack on my windshield beginning from the driver side edge and continuing diagonally up and towards the passenger side. It was about 8 inches long. There was no indication that anything had fallen on the windshield nor any point of impact. This is the 3 or 4th time this has happened since I've owned this car.
CategoryForward Collision Avoidance: Warnings, Visibility/wiper
DateJan 08, 2021
StateCA
Description
This is my second windshield that was replaced on 12/08/2020 I walked out to my car which had been parked in the drive way since 12/30/2020 and noticed the windshield was cracked from the bottom passenger side under the black window trim I called the dealership and they said to call my insurance. There is no chip no nothing just the crack leading from the bottom to the middle of the window now
CategoryVisibility:windshield
DateJan 07, 2021
StateCO
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while driving at an unknown speed and passing another vehicle, the front windshield cracked without impact. The vehicle was taken to heuberger subaru (1080 motor city dr, colorado springs, co 80905, (719) 475-1920) where the contact was informed that the windshield needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that while the vehicle was parked, he noticed the windshield was cracked. The vehicle was taken to the same dealer. The failure was caused by a stone chip. The dealer informed the contact about the windshield program. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 7,000.
CategoryElectrical System
DateJan 06, 2021
StateUT
Description
2019 outback - can't remove ignition key even though car is off and in park.
CategoryVisibility/wiper
DateJan 06, 2021
StateTN
Description
Windshield spontaneously cracked. Has happen twice. Both times vehicle was stationary, parked in a garage. Windshield was in perfect condition. Not the result of a impact.
CategoryElectrical System, Structure:body
DateJan 05, 2021
StateMN
Description
Tailgate has opened, on its own, on 4 separate occasions. In 2 instances it had remained open and unnoticed long enough to kill the battery and required tow service to charge it. I first reported this to my subaru dealer in spring 2020. In all 4 cases the car was parked in the garage when it happened, most recently on christmas eve to christmas morning, and again just 5 days later.
CategoryVisibility:windshield
DateJan 04, 2021
StateTX
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while driving a small pebble hit the windshield and caused a massive crack. The failure was the second time the issue had occurred within 4 months. The first windshield was equipped with the special eyesight glass. The repairs were performed at subaru of georgetown (7501 s interstate 35 frontage rd, georgetown, tx 78626, (512) 930-2111) and was paid for out of pocket. The second time the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 42,500.
CategoryElectrical System
DateJan 03, 2021
StateCA
Description
My 2019 outback (bought in sept 2019) has been experiencing dead battery issues. I have had to jump start it twice in the last few months. I am only driving primarily one time per week due to covid, but I don't feel that I should have these issues with a new car/batttery. Reading that others experience the same issues as I do. I just drove on wednesday and purposefully drove an extra time (total drive time was probably 25 minutes, stopping once) and on saturday the battery was dead again. I don't want to keep experiencing this. Was going to change my battery but I don't know that it will solve the problem from what I am reading. I want to report it so that it can be investigated and potentially fixed.
CategoryForward Collision Avoidance: Warnings, Unknown Or Other, Visibility/wiper
DateJan 03, 2021
StateOH
Description
I was picking my son up from school when the crack started, as I sat in the parking lot it continued down and across the center of the windshield. There were no chips or dings to be found. I do believe it causes the forward crash indicator to trip sooner than it should.
CategoryElectrical System
DateJan 01, 2021
StateOR
Description
Since we purchased the car 6 months ago we would find the doors unlocked and occasionally the trunk gate ajar. The gate was found ajar this morning, and had apparently been so all night, and the battery is now dead. This seems like a serious malfunction of the electrical system in the car. The trunk opening at random has drained our battery and may lead to further issues in the future.
CategoryUnknown Or Other, Visibility/wiper
DateDec 31, 2020
StateMD
Description
I purchased my outback in april of 2019. While I was driving on a highway, my outback's windshield cracked in june of 2019 and my local subaru dealership replaced the windshield during the summer of 2019. Then while I was driving on a highway in july of 2019 the windshield of my 2019 outback cracked again. Subaru outback's replacement windshields are no better than the original windshields. They are defect as well. My 2019 subaru outback's windshield has cracked twice in an 14-month period.
CategoryVisibility/wiper
DateDec 29, 2020
StateOR
Description
Spontaneous crack in windshield. I am the only driver of the car. It wasn't hit by gravel or anything. Crack just appeared one day above and behind the rear view mirror. Will need to have the eyesight safety features recalibrated when I have the windshield replaced.
CategoryVisibility:windshield
DateDec 29, 2020
StateCA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated while driving in the rain the windshield cracked. The vehicle was taken to ocean subaru of fullerton (1100 s. Euclid st, fullerton, ca 92832, (714) 909-2363) and the first time they told the contact she would have to pay for the repairs on her own. The second time the failure occurred, the dealer repaired the windshield. The issue has occurred for the third time with the windshield glass being a special glass called eyesight glass with sensors in the actual glass. The repairs had to be performed at the dealer. The manufacturer had not been contacted yet. The failure mileage was 15,000.
CategoryElectrical System
DateDec 27, 2020
StateMI
Description
The vehicle has less than 12000 miles on it. Battery keeps dying. We carry a jumper cable and a battery charger all the time. Dealer refused to change the battery in june 2020 (in fort collins, colorado), dealer simply charged the battery. We don't know if it is an alternator problem, a battery problem, or other electrical systems components that keep draining battery when the vehicle is parked. This had made the car most unreliable. This is an ongoing problem, persisting for over the past 8 months.
CategoryElectrical System, Engine
DateDec 26, 2020
StateFL
Description
Vehicle will not start on numerous occasions. We replaced the battery, but problem continues. Several attempts to get problem corrected by dealership service department have failed. Problem has occurred for more that 5 months now.
CategoryElectrical System
DateDec 24, 2020
StateTX
Description
Since purchasing used, june 2020, the electrical system drained the battery dead. Battery was replaced the first time but it has occurred a second time since.
CategoryElectrical System
DateDec 22, 2020
StateIN
Description
My 2019 subaru outback battery has died multiple times on me. I previously had a 2017 subaru outback and had no issues at all with the battery. The first time the battery died, my neighbor was able to jump start the battery. It has happened 4 more times and had to contact subaru roadside assistance to get my battery jumpstarted. It seems that the electrical problem is with the liftgate. A couple of times I've come out to start my car and the liftgate is up, battery is dead. The liftgate also mysteriously opened on me once during a roadtrip to gatlinburg with my vehicle locked. Other times when the liftgate is closed and battery is dead, after jumpstarting, I can hear the car try to pull the tailgate tight like it thought the tailgate was open. The last time that I had my battery jumped, I was outside the car. As soon as the charger was connected to the battery, all the interior lights and radio came on. (instrument panel, dome lights, etc.) all the doors were shut, and I had not pushed a button to get this to occur. That, to me, definitely points out an electrical issue. From what I've seen on the internet, it seems that subaru has an issue where the computer continually sends a request to the tailgate to ensure that it is closed. This seems to be what is killing the battery. There have been campers stranded with a dead battery due to tailgate open and tent attached to the car. This seems to contradict subaru outback's build for outdoor adventure. I've contacted romain subaru in evansville multiple times about this issue, and they can't even find my name in their records, claiming that my vin belongs to someone else. It's really odd because I've purchased 3 vehicles from them. I've yet to get them to address the issue. I don't want them to replace the battery since this will not resolve the issue.
CategoryVisibility:windshield
DateDec 22, 2020
StateNJ
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the front windshield cracked without impact. The contact stated that the crack was located in the upper middle section of the windshield. The contact indicated that the crack occurred while the vehicle was parked. The cause of the failure was not determined. The local dealer and manufacturer were not notified. The failure mileage was 30,000. The vin was not available.*dt consumer would like to cancel complaint.*jb
CategoryUnknown Or Other, Visibility/wiper
DateDec 20, 2020
StateWA
Description
We developed two spontaneous cracks in our windshield. The vehicle was stationary, parked in our garage. No debris hit the windshield at any time. The cracks begin under/at the driver side near/under the wiper unit. (the cracks essentially form a wide "v" one crack toward the passenger side is quite long and growing, the other is short - about 3" now also growing). The location of the beginning of the crack/s is under the level of the hood of the car, which would also make it near impossible for the crack to be due to a pebble, gravel, etc.
CategoryElectrical System, Engine, Unknown Or Other
DateDec 17, 2020
StateIL
Description
Subaru outback 2019 is under warranty - purchased 4-6-2019 12/3/2020 car which is in the garage would not start. Battery was dead/drained,indicator light was on. Went back out and tried it again and just clicks would not start. 2. Called service department and they recommended that I call roadside assistance to jump and start the battery got car started, let it run for 40 minutes. They did not check the alternator but we asked them to. Turned the car off after 40 minutes and put the car back in the garage.- 12/4/2020 - morning - car started, went to my destination. Returned home, turned off the car noticed clicking sounds for 5 min which I had never heard before. 12/4/2020. Called car service department: they recommended to bring the car to check the battery etc. Which I did.. Note: between dec 4 and dec 13 have been driving the car regularly. Dec. 13, 2020 - sunday - 2nd time car would not start drove car to grocery store. Came out of store .. Car would not start. Called roadside assist. Jump start my car. After jump start car, I drove car at least 1/2 hr to 45 min and came home, left the car running in the driveway for at least 45 mi . Came home and set up an appoint at service dealership for 11:30 on december 14. Dec. 14, 2020 - monday -drove home from dealership, continued to drive car for a f about 25 miles. Arrived home - turned the car off for a period of time. When I tried to start car to park it in the garage, car started but the starter motor was very sluggish at the onset. Dec 16, 2020 - tried to start the car which is in the garage and it would not start, totally dead .. No lights. Send attached letter to manager of service. No response yet.
CategoryUnknown Or Other, Visibility/wiper
DateDec 15, 2020
StateCA
Description
I was driving on the freeway and my windshield cracked at the passenger side bottom as the crack traveled up the windshield. I did not notice anything hit it.
CategoryPower Train, Visibility/wiper
DateDec 11, 2020
StateCA
Description
On the morning of december 9th, 2020 I was driving to work on the freeway and was on an interchange from one freeway to another when I suddenly heard a 'crack'. As I arrived to work a few minutes later I noticed that my windshield now had a large crack in it. I looked for a point of impact thinking a projectile might have hit it but I did not find one. At that point I remembered that I was the only one on the interchange at the time and that there was no car in front of me to send any projectiles flying back. I believe this is due to a faulty windshield as there was no other cause for the crack. Additionally, engine feels like it sputters or as if transmission does not change gears causing a delay in pick up and potentially dangerous lack of acceleration.
CategoryVisibility/wiper
DateDec 11, 2020
StateTX
Description
The day I drove the car off the lot, I noticed a chip on the windshield right in the line of view that I did not see during the test drive. I took it to get repaired by a reputable company and they noticed 4 seperate chips. They performed the recommended repairs and replaced my windshield wipers. When the weather became cold in houston, I noticed a new chip that had a crack form down the upper right quadrant on the windshield. I thought someone had physically damaged the car, but upon examination there was no evidence of such a thing having happened.
CategoryVisibility/wiper
DateDec 11, 2020
StateCA
Description
While driving on a highway my grandson asked about a "line"in the windshield. I had not noticed it but there was a six inch crack extending downward from the top edge. From the driver's side it was obscured by the rear view mirror. Within two or three days it had curved in an s shape to about eighteen in ches in length. Nothing had hit the windsield while driving and I had not driven on any rough roads.
CategoryEngine, Fuel/propulsion System
DateDec 08, 2020
StateOR
Description
Random lack of acceleration and engine stumble; failed to accelerate when pulling out into traffic from side street nearly being hit by on-coming car. Seems to have become more frequent after engine fuel pump was changed due to recall.
CategoryVisibility/wiper
DateDec 08, 2020
StateIN
Description
Windshield spontaneously cracked all the way across while driving on the interstate.
CategorySuspension
DateDec 05, 2020
StateMI
Description
Manufacturing defect in the right rear stabilizer bracket outside weld. The weld is improperly placed and does not actually attach part of the bracket to the subframe. (note, the weld on the left rear stabilizer bracket is properly placed and does attach the bracket to the subframe.) it's clear that the bracket or weld were out of position because the weld bead has no penetration on the stabilizer bar bracket. The lack of weld on this side of the bracket will place the bracket under a torsional load thereby placing greater stress on the weld on the inside tab of the bracket. Faiilure of this bracket could lead to reduce vehicle stability. Chances are if my vehicle was produced like this then other vehicles were also produced like this. It's not something which you would normally notice because this isn't a routine inspection item.
CategoryVisibility:windshield
DateDec 04, 2020
StateCA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while the vehicle was parked in his driveway he noticed that the windshield had cracked from the passenger's side all the way across to the driver's side and virtually straight up the middle. The vehicle was taken to premier subaru of fremont (5601 cushing pkwy, fremont, ca 94538, (510) 319-5500) where it was inspected and it was determined that the windshield needed to be replaced. The windshield was not replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 27,000.
CategoryElectrical System
DateDec 01, 2020
StateWA
Description
Since purchasing car new in 08/19, I have been stranded with a dead battery 10 times in 12,000 miles. This is due to 4 things: 1. A poorly designed key fob with a hypersensitive button that opens the hatch unintentionally which kills battery; 2. Computer modules that remain fully 'on', drawing at least 3. 6 amps (much more if interior lights are on) when hatch is open and/or door is open or ajar without mitigation from a timer as long as key fob is detected. So if I open hatch for day use activity, the the battery dies unless I find a way to deactivate the fob. If the unintentionally bump the hatch button while car is in secure garage, hatch is open and battery is dead next morning; 3. After an unintended hatch opening resulting in a dead battery, manually closing the hatch, jumping the battery, and driving results in a loud, continuous alarm with no dash light identification in the car for one minute or until car comes to a complete stop, then alarm resumes causing great anxiety and distraction! ; and 4. These problems and what you must do to combat them are not revealed in the owner's manual nor in the sales and purchase process which I find very deceptive! Dealer service department is either not informed or not forthcoming until backed into a corner by specific questions. Subaru of america has been contacted but will not respond. They claim 'operator error'. I claim design defect. I have to carry my own jump start battery behind the driver's seat because cargo area is not accessible with a dead battery, and I must treat my key fob like a hand grenade in order to keep from being stranded. I cannot trust this car, nor do I have my wife drive it anymore.
CategoryVisibility:windshield
DateDec 01, 2020
StateMI
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the windshield fractured on the passenger's side without impact. The contact took the vehicle to maple hill auto group (5622 west main street kalamazoo, mi, 49009, (269) 342-6600) to be inspected. The dealer inspected the windshield with a magnifying lens and found a tiny crack on the windshield. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 11,708.*dt*jb
CategoryVisibility/wiper
DateNov 30, 2020
StateMI
Description
Windshield broke while parked. Resulting in a 00 cost to replace and recalibrate safety cameras. Car was stationary, parked in my garage. Car never struck by stones or other debris. Windshield was less than 12 months old. Crack started from the outside molding across the windshield.
CategoryUnknown Or Other
DateNov 28, 2020
StateNJ
Description
I bought a certified subaru outback 2019 in february 2020 with 4500 odometers reading. While I was driving my car on the highway on march 15, 2020, a tiny stone hit on my windshield and cracked my windshield. I replaced it on june 17, 2020 which cost me 0.
CategoryVisibility/wiper
DateNov 28, 2020
StateOR
Description
Front windshield cracked spontaneously while car was parked and not in motion. Spider cracks radiate out from under the rearview mirror assembly. No evidence of any damage from external source (I. E. Flying debris).
CategoryElectrical System
DateNov 27, 2020
StateNY
Description
I purchased this pre-owned (by the dealership) 2019 outback bought from ramsey subaru, nj in may 2020 with 3366 total mileage. In the 6 months since we purchased the vehicle, it has failed to start twice, once requiring towing to the dealer service center and once requiring a jump start. I am now quite concerned about wife and kids being stranded.
CategoryElectrical System, Visibility/wiper
DateNov 27, 2020
StateOR
Description
Passenger side window stopped working and the windshield had cracked for no reason and I had to replace it.
CategoryUnknown Or Other
DateNov 27, 2020
StatePA
Description
Driver's side vent window shattered without impact on 10/31/2020 while in transit southbound on route 28 near highlands park bridge near pittsburgh, pa., moving at approx. 55mph. Driver's side was facing towards a river separated from northbound traffic by an approx. 40 foot drop. No traffic was in front/behind/to the passenger's side at the time.
CategoryUnknown Or Other
DateNov 27, 2020
StateTX
Description
Windshield cracked on its own (clearly no point of impact). Started at the base of the windshield, about 3 inches to the right (passanger) side of the midline. Propagated throuhgout the whole windshield and needed to be replaced.
CategoryUnknown Or Other
DateNov 27, 2020
StateFL
Description
I just experienced my second windshield breakage and was not hit by a rock, object, etc. Both times I was driving on an interstate (i95 in florida). The first time (2019) was mid afternoon, low traffic pattern. The most recent time (nov 2020) was approx 5:45am on interstate 95 north headed to work. There was no traffic in either direction for miles.
CategoryElectrical System
DateNov 23, 2020
StateFL
Description
After 1. 5 year ownership of new 2019 subaru outback, now has 17,000 miles, battery died. Car started fine in the morning, drove to restaurant for breakfast, came out after eating, car didn't start. Called subaru for jump start. The following day, took car to subaru dealer; battery tested normal.
CategoryElectrical System, Exterior Lighting
DateNov 18, 2020
StateLA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while driving 75 mph, the headlights failed to illuminate. The instrument panel also became inoperable. The contact pulled off the interstate and coasted to the side of the roadway to inspect the vehicle. The vehicle was restarted however, only running lights illuminated. The vehicle was turned off and restarted a second time. The contact stated that the high-beam and rear taillights illuminated however, the low-beams failed to operate as designed. The contact drove the vehicle to her residence with the high-beam headlight activated. The contact stated that after arriving to her residence, the vehicle was turned off and restarted and all the lights started working as designed. The vehicle was not taken to be diagnosed. Neither the dealer nor the manufacturer were made aware of the failure. The failure mileage was 27,275.
CategoryElectrical System
DateNov 17, 2020
StateCO
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while the vehicle was parked in the driveway, the battery drained, causing the electrical system to become inoperable. The contact stated that the failure recurred eight times. Roadside assistance was called out to jump start the vehicle. The contact stated that it was impossible to enter the vehicle when the battery was drained. The manufacturer was notified of the failure each time. Grand junction subaru (651 market st, grand junction, co 81505, 970-208-0110) was contacted and informed of the failure. The contact was informed that the vin was not under recall. The battery was replaced several times. The manufacturer was made aware of the failure however, no further assistance was provided. The failure mileage was approximately 2,013.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Fuel/propulsion System, Service Brakes
DateNov 14, 2020
StateNY
Description
Unintended acceleration event when applying the brake at slow speed, pulling into a parking spot. Braking force was unable to over come the acceleration. Fortunately no injuries or damage. A scary situation, confidence lost in the vehicle. Subaru north america claims "the vehicle is safe and operating as designed."
CategoryElectrical System
DateNov 04, 2020
StateWA
Description
Dead battery problem. Having the battery go dead in a parking lot, had to have it jump started to get home. Had the battery replaced after a few more cases of slow starting, battery was replace by dealer. Had to jump start the new battery in garage two more time in the part week. Had to buy a battery starter box to carry in the car to be sure I can get home if I drive this car.
CategoryVisibility:windshield
DateNov 04, 2020
StateCA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the windshield cracked on the driver's side without impact while parked in the garage. The vehicle was not taken to be inspected nor repaired. Neither the dealer nor the manufacturer were notified of the failure. The insurance provider scheduled the replacement of the windshield which was still pending. The failure mileage was approximately 5,900.
CategoryVisibility/wiper
DateOct 27, 2020
StateWA
Description
The windshield cracked on the passenger side with no explanation or impact leaving an 8" long crack and nothing hit the windshield to cause this to happen.
CategoryVisibility:windshield
DateOct 26, 2020
StateWI
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the vehicle was stopped at a traffic light, when she heard an abnormal noise and saw the windshield crack spontaneously from the driver side to the center. The vehicle was taken to the local dealer chilson subaru located at 3443 wi-93 trunk, eau claire, wi 54701, (715) 834-0701, and the windshield was replaced by the insurance provider. The contact stated she had experienced the same failure three times on separate occasions. The manufacturer had not been informed of failure. The failure mileage was unknown. *bf*jb
CategoryElectrical System
DateOct 19, 2020
StatePA
Description
Battery drains and is dead after a couple of days if not started or driven
CategoryElectrical System
DateOct 19, 2020
StateDC
Description
The battery died without warning on september 17. The car was jumped and brought to dealer. Dealer said tested battery and found to be 477 cca. Did not replace battery. Then on october 16th the battery died again. This time corrosion and leak found on positive part of battery. Took to the same dealer, told battery was indeed bad and replaced battery. There is no warning of low voltage in battery.
CategoryVisibility/wiper
DateOct 12, 2020
StateCA
Description
I have had to replace 2 windshields in 6 mos. I have never experienced this many damaged windshields. The offending incidents both took place on the highway.
CategoryVisibility/wiper
DateOct 12, 2020
StateAZ
Description
When stopped at an intersection on 9/27/2020, the windshield spontaneously cracked. Neither my wife nor I saw anything physically strike the glass.
CategoryVisibility/wiper
DateOct 09, 2020
StateIL
Description
Tl* the contact owns a 2019 subaru outback. The contact stated while driving 45 mph, a pebble hit the front windshield and cracked about 10 inches of the passenger side glass. The contact felt that the material of the windshield was not safe. The contact called an independent mechanic who provided a quote for glass repair. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 5,500.
CategoryElectrical System
DateOct 05, 2020
StateOH
Description
Second time battery was drained. Alternator is ok. It is driven every week including highway miles. Dealership says there are no issues with the car. It had been parked in driveway 1 1/2 days. Previously had a problem with radio changing volume by it self and horn honking without touching the center of driving wheel.
CategoryElectrical System
DateOct 01, 2020
StateNY
Description
The car had only 6817 miles on it when we bought it about three weeks ago. The car ran fine when it was delivered, but today, after finally registering and receiving the ny plates (delayed by covid-19), we tried to start it and nothing happened. Checking the battery with my voltmeter indicated only 4 volts remaining. This is after just sitting in our driveway for the past three weeks not using the car at all. Either the battery is faulty or something in the electrical system is slowly draining the battery.
CategoryVisibility/wiper
DateSep 30, 2020
StateNM
Description
I purchased my 2019 subaru outback on november 23, 2019. On february 15, 2020 on a cold winter morning I was driviing to work and turned on the defrost to high and the windshield just cracked. Currently, the crack has traveled from end to end on the windshield. The cost to replace it is around $ 800. I feel that subaru needs to take responsibility because this issue is occurring way too often. It seems that the windshields are too thin. My vehicle is equipped with the eyesight system.
CategoryElectrical System
DateSep 29, 2020
StateCT
Description
I bought the car in july 2019 the touring model in may the car was dead a tow company came got it started. The next day dead again this time it was towed to the dealer. I'd heard from the tow guy a class action suit about the battery. Now september 25 all backed to go for a weekend event with dog, dead. We unpacked loaded a different car. Subaru is saying they no nothing about it and it's probably my driving habits. They assume I don't drive much it's now got 17k on it. I'm going to be traveling all over with my dog to some areas that are remote. Everyone is learning of the issue an now I can't sell it in good faith and it's worthless to trade. Each time it's died it's been in the garage.
CategoryElectrical System
DateSep 29, 2020
StateTX
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the battery was replaced five times since the vehicle was purchased in november 2019. The vehicle failed to start when parked for an extended period. The contact was unable to unlock the vehicle or access the battery to recharge the battery. The vehicle was taken to austin subaru (8100 burnet road, austin, tx 78757, (512) 220-0930) and the battery and body control module was replaced. The failure recurred after the vehicle was taken home and parked. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was provided a loaner. The failure mileage was 3,500.
CategoryVisibility/wiper
DateSep 26, 2020
StateIL
Description
Windshield on 2019 subaru outback with approximately 10000 miles cracked with crack extending into the field of vision. While driving on a local highway, the windshield was apparently hit by a small stone in the lower left corner of the windshield below the wiper causing a very small chip that could only be felt with a fingernail. The vehicle was parked and upon returning, a crack had spread downward to the edge of the windshield and up and to the left across the field of vision. Upon investigating, we found many reports of recent models of subaru suv's experiencing windshield cracking, particularly in this area of the windshield with either a very minor impact or even no impact. A subaru tsb was issued in 2015/2016 covering this problem but it appears the issue has not been fixed in model years from 2017 to 2019.
CategoryVisibility/wiper
DateSep 19, 2020
StateCA
Description
Windshield seemed to spontaneously crack while driving on a residential street at less than 20 mph. I heard a pop, though I did not see anything hit the windshield, and a crack about 22 inches long immediately appeared on the left side of windshield. The crack is about halfway up, and starting on the left edge. Upon inspection there is a very tiny chip, about the size of a poppy seed, near the edge of the windshield, but no other evidence of the windshield being hit with a rock or other object.
CategoryVehicle Speed Control
DateSep 17, 2020
StateTX
Description
Stop at a light some times when the green light come on an the vehicle in front move the vehicle accelerate and not only at red lights some times when following vehicles my vehicle slow down and when the other vehicle move my accelerate by himself
CategoryVisibility/wiper
DateSep 16, 2020
StateNJ
Description
Windshield cracked too easily (on road) for a vehicle marketed for "offroads". No covered under warranty. Seems to be a common issues for the vehicle. No recalls or acknowledgement from subaru usa.
CategoryEngine
DateSep 15, 2020
StateCA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated while driving an unknown speed, the accelerate pedal was depressed and the vehicle failed to accelerate. The contact stated no warning light was illuminated. The vehicle was taken to local dealer livermore subaru located at 3600 las positas rd, livermore, ca 94551, (925) 344-5466 however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact stated she experienced the failure multiple times. The manufacturer was informed of the failure. The failure mileage was 9.
CategoryUnknown Or Other
DateSep 15, 2020
StateMN
Description
Have 10,000 miles on my 2019 subaru and have been stranded twice because of batterie. Subaru have changed two batteries so far
CategoryVisibility:windshield
DateSep 14, 2020
StateOH
Description
Tl* the contact owns a 2019 subaru outback. The contact stated while driving about 45 mph, she heard an abnormal noise and noticed a crack on the windshield. The contact stated that the failure had occurred 3 times since the vehicle was purchased. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 16,985.
CategoryElectrical System
DateSep 10, 2020
StateGA
Description
The battery continually dies on this vehicle. The first time it was just a few weeks after we purchased it, brand new. We've owned the car for about a year (and it only has around 6,000 miles) and the battery has died 4 to 5 times. Most times we can jump it or the dealership does. This time the battery is dead and cannot be jumped. The dealer refuses to look into this issue further, other than by recharging the battery. We're hoping to get it replaced this time.
CategoryUnknown Or Other
DateSep 10, 2020
StateNC
Description
I have owned this vehicle since late may 2019 and I have had to replace 4 windshields due to cracks that developed from both minor rock strikes and when nothing has damaged it.
CategoryEngine
DateSep 08, 2020
StateAR
Description
Smell antifreeze
CategoryVisibility/wiper
DateSep 06, 2020
StateAZ
Description
The front windshield spontaneously developed a large crack, necessitating a replacement of the front windshield. The problem was first noticed when the vehicle was in motion on the highway, but since the crack was on the lower part of the windshield, it is possible that the crack occurred when the car was stationary and it just wasn't noticed until the car was in motion.
CategoryVisibility/wiper
DateSep 02, 2020
StateMO
Description
Windshield spontaneously cracked. Mid way up on the passenger side, just like half the outback's I see on the road. 2014 and forward model years pitched the windshields at a lower angle, making the windshield opening in the body larger and more susceptible to flex when the frame racks going over bumps. (maybe the sealant is too rigid.)
CategoryUnknown Or Other, Visibility/wiper
DateSep 01, 2020
StateCA
Description
The car was purchased certified pre owned with less than 20000 miles. After I got my first car wash noticed thousands of pit in the window. They had it super covered with a compound the wash took off. Now for no reason a huge crake went through the windshield! Warranty of course won't cover it. Wham!!! $00 repair! I have had car less then three months.
CategoryUnknown Or Other
DateAug 25, 2020
StateCA
Description
Driving down the interstate and my sunroof explodes. There were no cars around. No indication of something hitting it, especially considering I had a large cargo roof box covering the windshield. If something did hit it, it would have been an impossible angle to clear the roofbox but also not make any other marks on my car? I have had the car for two weeks. Thankfully had the sunshade closed because if not, glass would have exploded into the car and onto me driving as well. Now the glass was spewed over the interstate and I have an obvious unlocked entry point into my car. When it exploded, it sounded like a shotgun blast. I thought I was being shot at.
CategoryVisibility/wiper
DateAug 25, 2020
StateOR
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while driving at 40 mph, the lower passenger side of the windshield began to crank without any impact. The contact continued to drive to his residence. The contact called local dealer royal moore subaru located at 1326 se enterprise cir, hillsboro, or 97123, (503) 640-5660, and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of failure. The failure mileage was 2,510.
CategoryUnknown Or Other
DateAug 24, 2020
StateNC
Description
We bought our 2019 subaru outback in may, 2019. Before we had 1000 miles, a rock hit the windshield and cracked it. First replacement/recalibration. The vehicle was sitting in the garage in february 2020 when I noticed a crack across the windshield. A second replacement/recalibration. This morning (8/24/2020) when I got in my car in the parking lot to return home from md va I noticed my third cracked windshield. I will be replacing it soon. I have comprehensive coverage through geico, so I have no out-of-pocket expenses, but I believe that something must be lacking in the design or quality of the windshield to have it crack three times in 15 months.
CategoryUnknown Or Other
DateAug 22, 2020
StateFL
Description
Front windshield is cracked in same location, two separate events, over a period of 4 weeks. Each time the crack appears to originate in the top center of the windshield and then the crack migrates to the center of the windshield.
CategoryElectrical System
DateAug 21, 2020
StateCA
Description
The battery dies constantly. I've had it for just over a year and the battery has failed 4 times.
CategoryVisibility/wiper
DateAug 21, 2020
StateWA
Description
I had my windshield replaced in march 2019. Got a rock chip in the replaced windshield fixed under the warranty program through subaru. Three days later I come out and the fixed chip spread a foot across my windshield and is rapidly growing. Subaru is not taking ownership of weak/faulty glass and the frame that the windshield is installed into. I have had two other vehicles for over ten years that never had a cracked windshield, let alone a rock chip that violently spreads. I did not purchase a new vehicle to spend 00+ on a replacement every year.
CategoryVisibility/wiper
DateAug 19, 2020
StateOR
Description
Cracked windshield starting at the driver's side edge and continuing over 50% of the windshield horizontally. Vehicle was parked in the driveway during this time.
CategoryElectrical System
DateAug 18, 2020
StateCA
Description
While camping in a semi-remote location, our battery died, requiring a lengthy process to get a jump start. The only draw on the battery had been moderate use of the ljftgate the evening before. Additional expenses involved a hotel stay and purchase of a jump battery for peace of mind for the rest of our trip. We did have to use the jump battery during the next couple days to be able to start the car in the morning.
CategoryElectrical System
DateAug 17, 2020
StateNC
Description
The vehicle will not start it was parked overnight in my garage and was not driven for past 48 hours. 2nd tme this has happened. Dealership says could not detect any problem first time I brought it in to them. The lights on the car do not work either. Nothing works on car today. Car has 13, 000 miles on it and it is a 2019 outback. Vehicle is stationary parked in my garage.
CategoryUnknown Or Other
DateAug 16, 2020
StateMI
Description
My windshield have been replace 3 times in the last 8 months do to stress cracks henderson glass is not going to replace them again they are saying that is a manufacturing issue. Please help this cant be happening I already pay 0 for it
CategoryVisibility/wiper
DateAug 11, 2020
StateNY
Description
Constant smell when using windshield wipers (front) and washing fluid. Have brought it to the dealer several times they assure me it is normal. I have never had a car with this issue. I believe there is a leak somewhere that is causing this issue and it may be a design flaw.
CategoryVisibility/wiper
DateAug 08, 2020
StateCO
Description
The windshield randomly cracked after spraying the windshield washer fluid on it. The crack continued to grow bigger throughout a couple days and reached a length over 1 foot by the second day. The vehicle was stationary when it was sprayed with the windshield wiper fluid.
CategoryVisibility/wiper
DateAug 08, 2020
StateND
Description
2 cracks in the front windsheild appeared on both sides of the rear view mirror. Did not notice any chips before the cracks started. The car only has 10000 miles on it and there are 2 separate cracks. The car was parked in the garage when the cracks appeared.
CategoryFuel/propulsion System
DateAug 06, 2020
StateTX
Description
I have been unable to safely drive my 2019 subaru outback since june of 2020. I received an official safety recall notice in the mail from subaru. The notice stated that the vehicle was at risk for a crash if not repaired. Several weeks ago I contacted subaru of el paso where I purchased the vehicle, as instructed in the recall notice, to schedule and complete the safety repair. I was informed at that time that the required parts were not available. The subaru agent was unable to let me know when the parts would become available. I have received no follow-up from subaru since that time. The repair has not been completed.
CategoryVisibility:windshield
DateAug 06, 2020
StateAZ
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while driving at 25 mph, the contact heard an abnormal sound. The contact stated that the windshield cracked and expanded across the windshield without impact. The contact veered to the shoulder of the road contacted her insurance company who authorized the replacement of the windshield for the second time. Neither the dealer nor the manufacturer were made aware of the failure. The failure mileage was approximately 6,000.
CategoryStructure:body
DateAug 05, 2020
StateCO
Description
The first windshield from manufacturer was replaced because of a chip which developed into a foot of crack overnight. Within a week, the cracks went in different directions. Even the car was stationed for days (quarantine), the cracks were still developing. The windshield was replaced and installed a new one by subaru on july 16th. It was chipped a week later driving under 45 mph. Again, the chip became a 5-inch curvy crack overnight. The next day, the new crack developed and different cracks appeared within 3 days. The slightest impact with any object causes the windshield to crack easily and immediately. It has become a severe safety concern.
CategoryAir Bags, Seats, Structure:body
DateAug 04, 2020
StateCA
Description
My daughter was driving with my granddaughter and was hit from the rear, totaling my 2019 subaru outback. Both my daughter and granddaughter reported hitting the dashboard or the windshield. None of the airbags deployed and the driver's headrest ended up on the driver's lap. At the time of the accident, the front auto was about to start forward or had started forward when the signal light had just turned green.. The police report is attached, with a letter from the meridian, idaho police department. My concerns are 1) should the airbags have deployed and 2) should the driver's headrest have detached from the seat? If the driver's contact info is needed, please let me know.
CategoryVisibility/wiper
DateAug 03, 2020
StateWA
Description
Brand new 2019 subaru outback windshield major cracking damage from small stone impact or just a bump in the road while driving? Unreasonable and not right at all.
CategoryVisibility/wiper
DateAug 03, 2020
StateIN
Description
While heading home from a trip driving down highway 69 in michigan our windshield decided to start cracking. We did not hear any impact with the exception of the occasional bug. Of course taking it to the dealership the immediate response was. A rock or foreign object had impacted the windshield. Wrong. I have always feared when getting hit by a rock the windshield would crack. My wife actually witnessed the cracking process thinking at first it was rain again hitting the windshield. Within 200 miles the crack escalated from a couple inch crack to almost a 2 foot crack starting to make a u-shape around the eye-sight camera system. I would hate to think a bug's impact would cause such damage.
CategoryVisibility:windshield
DateAug 03, 2020
StateMO
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the windshield cracked without impact while the vehicle was parked. The vehicle was taken to dean team volkswagen of ballwin (15121 manchester rd, ballwin, mo 63011) where it was inspected and determined that the windshield needed to be replaced. The windshield was replaced however, 7 month later the failure recurred while the vehicle was parked and without impact. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 15,000.*dt windshield has been replaced.*jb
CategoryElectrical System
DateJul 31, 2020
StateOK
Description
I I have a 2019 subaru outback limited with approximately 16,700 miles on it. Purchased in 11/2018. When I go and lower the passenger window, putting it back up on the one touch auto function it will go to the top and then back down halfway. The passenger side window switch becomes inoperative. I have to raise it on the driver's side switch slowly to get the window closed again. This appears to happen after the car is running for 30 minutes or more and hot out. This has happened on several occasions now. I have an appointment for next week at the subaru dealer to look at it.
CategoryVisibility:windshield
DateJul 30, 2020
StateMI
Description
Tl* the contact owns a 2019 subaru outback. The contact stated while driving 35 mph, she noticed a crack on the lower passenger's side of the windshield. The contact stated that the windshield cracked without impact. The contact stated she continued to drive to her residence. The contact stated a glass repair technician inspected the vehicle at her residence. The contact informed sellers subaru located at 23651 hall rd, macomb, mi 48042, (586)276-7706, of the failure. The vehicle was not repaired. The manufacturer was not informed of failure. The failure mileage was approximately 22,000.
CategoryFuel System, Gasoline
DateJul 29, 2020
StateNY
Description
Tl* the contact owns a 2019 subaru outback. The contact received notification of nhtsa campaign number: 20v218000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The brewster subaru located at (1021 ny-22, brewster, ny 10509) was contacted and it was confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.*dt*jb*dt*jb
CategoryVisibility/wiper
DateJul 25, 2020
StateNY
Description
I was driving on a side street with no cars around and my windshield spontaneously cracked right near the passenger side wiper (bottom of the windshield) and it grew into 3 long cracks that are over a foot long. I honestly do not believe a pebble hit my windshield because no cars were around me. In reading online it seems like many owners of subaru outbacks have hit the exact same issue with their windshield cracking in the exact same spot.
CategoryElectrical System
DateJul 22, 2020
StateFL
Description
Car battery died approximately 7 months after receipt of the vehicle. No cause or drain was identified. Car battery was replaced. Then, same thing happened with no apparent cause of battery drain approximately 8 months after the car battery was replaced. Concerned that some electrical issue is causing unexpected battery drain affecting the battery's life and that this is recurring and undiagnosed.
CategoryEngine, Fuel System, Gasoline
DateJul 20, 2020
StateMI
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while driving approximately 55 mph, the vehicle stalled without warning with the accelerator pedal depressed. The vehicle failed to restart and was towed to serra subaru of travers city located at 1747 s. Garfield ave, traverse city, mi 49686. The cause of the failure was faulty fuel pump component. The manufacturer was notified of the failure. The failure mileage was 29,925.*dt*dt*jb
CategoryElectrical System
DateJul 16, 2020
StateNH
Description
With 8400 miles and 13 months old battery had to be replaced. 6 days later the car battery was dead and needed jump start. Took it to dealer next day and they could find no problem or reason why this happened. No explanation. Both times vehicle was parked. Second time this happened I had started the car just 20 minutes prior to battery being completely dead.
CategoryUnknown Or Other
DateJul 15, 2020
StateCA
Description
I am submitting a formal complaint regarding the subaru windshield class action lawsuit. I am the fleet manager of a large company. We recently purchased about 30 2019-2020 subaru vehicles including the outback, forester and legacy. Approximately, 1/3 of them experienced a random windshield break. All of them have been replaced. 3 of those replaced, cracked again. I've received no assistance from subaru and my drivers receive no warranty assistance from the dealerships. I'd like to speak to someone to add my complaint to the growing list of other complaints. I understand the lawsuit could take some time before a final decision, I want to make sure our vehicles are included. Thank you
CategoryElectrical System
DateJul 14, 2020
StateNM
Description
The electrical system drains the battery causing the vehicle not to start. Has happened repeatedly, even after battery was replaced by dealer.
CategoryVisibility:windshield
DateJul 14, 2020
StateCO
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that upon turning on her windshield wipers, the contact heard an abnormal cracking sound coming from the vehicle. The contact exited the vehicle and noticed that a crack had formed on the driver's side of the windshield. The crack initially started as a vertical crack along the driver's side windshield and over time spread horizontally across the entire windshield. The contact took the vehicle to groove subaru (5300 s broadway, englewood, co 80113) where she was referred to a windshield repair shop. The manufacturer was also notified of the failure and informed the contact there was a class action lawsuit in progress due to the failure. The vehicle was not repaired. The failure mileage was 9,000.
CategoryVisibility/wiper
DateJul 13, 2020
StateNE
Description
Spontaneous cracks appeared on my 2019 subaru outback with 10104 miles. No impacts have occurred to vehicle or windshield. Vehicle was parked when cracks discovered. Vehicle is parked outside in the driveway and has been driven very low miles since the covid-19 outbreak. The first crack runs horizontal and positioned about half way up windshield and a little left of center (towards driver's side). The second crack is a crescent shaped crack approximately 4 inches below the horizontal crack.
CategoryVisibility:windshield
DateJul 13, 2020
StateNV
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while the vehicle was parked, the front windshield cracked twice without warning or impact. The front window also cracked. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 8,300. The vin was not available.
CategoryFuel/propulsion System
DateJul 09, 2020
StateCA
Description
My outback had fuel pump failure and stalled on highway ramp on july 5, 2020 after subaru dealership replaced fuel pump on july 1, 2020 per safety recall wrd-20. On july 1, 2020, I had my 18,000 miles service and safety recall wrd-20 (fuel-pump) done at subaru dealership. Picked up the car and drove it home. On july 5, I drove from pleasant hill to san francisco and the car stalled on highway 101 at off ramp. I cannot restart the car and there was heavy smell of gasoline coming inside the car. I cannot push it to the side since the driving wheel is very hard to move and the car stalled in the middle lane of three lanes highway ramp. I had to wait for tow truck to come to get off the highway and it was towed back to my home since the dealership service shop is closed on sunday. After the tow truck dropped off my car, I was trying to start the car and found out gasoline is leaking/pouring from bottom of my car and still cannot start. I have attached two pictures to show the gasoline leaking/pouring condition. I went online and found I am not the only case that fuel pump failed again after recall wrd-20 fuel pump replacement. This is not safe for drivers.
CategoryFuel/propulsion System
DateJul 09, 2020
StateCA
Description
My 2019 subaru outback had a fuel pump recall, and the dealership did the recall. I drove the car for 15 miles, parked it on a city street, and when I returned back after an hour to start the car, it did not start. The whole interior started smelling like gasoline. When I exited the car, I noticed gasoline leaking from the passenger side of the car, and all over the city street. I think the new fuel pump they are installing are defective.
CategoryElectrical System
DateJul 08, 2020
StateTX
Description
We started having battery issues in april 2020. I use the outback for work monday through friday, and I began to notice a weak battery after the weekend. I let it sit for three days, and when I tried to start it, it was dead. I put a charger on the battery, started right up the next day. I took it to work and later that day, ate lunch in the car. After listening to the radio for about 30 minutes, I started the car to run the ac. It had trouble starting, but I managed to start it and let it run for about 15 minutes. It was still a little sluggish starting after work, so I left it home and took a different car the next day. After taking a different vehicle to work, I tried to start it again, and again it was dead. Subaru roadside assistance would only pay for a tow for a certain number of miles to the dealership; it would have cost me over 0 to tow it back to the dealer. I put a new battery on it in may, and so far have not had anymore issues with it starting.
CategoryVisibility/wiper
DateJul 06, 2020
StateCA
Description
My wife and I driving home eastbound highway 50 and noticed small crack in windshield glass under windshield wiper. Never heard or saw anything hit windshield and there were no other vehicles in front or behind us. I have owned many vehicles and the windshield usually will get a small ding when hit hard by rock or pebble but will not crack. This crack started at bottom on windshield underneath the wiper.
CategoryVisibility/wiper
DateJul 06, 2020
StateCA
Description
Unexplained cracked windshield.
CategoryVisibility:windshield
DateJul 06, 2020
StateCA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that after entering the vehicle, it was discovered that the front windshield was cracked. The crack was located on the driver's side front windshield and had extended approximately 30 inches. The cause of the failure was not determined. The contact indicated that no object had impacted the windshield. Lithia subaru of fresno located at 5200 north blackstone ave fresno, ca 93710 and the manufacturer were notified of the failure. The failure mileage was 26,000.
CategoryUnknown Or Other
DateJul 05, 2020
StateMN
Description
Driving on highway and windshield spontaneously cracked 3 inches. No impact from rock. Haven't driven since and it's now cracked halfway across the windshield. Definitely a defect.
CategoryVisibility/wiper
DateJul 05, 2020
StateIL
Description
I was driving at low speed and my windshield cracked due to unknown reasons. This happened second time on my car within 12 months.
CategoryElectrical System
DateJul 03, 2020
StateMI
Description
Battery has died at least 6 times since april 2019. Took to dealer twice and they said "cargo light was left on and drained the battery", another time "rear cargo door probably was ajar", they also said "perhaps it is not being driven enough" and "when the car is turned off the system is always looking for wifi signal so that might drain the battery too". I stopped taking it to dealer and recharged it on my own. Dealer said they'd replace the battery but could only do it with the same size as the original.
CategoryElectrical System
DateJul 03, 2020
StateCA
Description
The car battery drains and dies for an unknown reason while just parked in the driveway for a few days. When the battery dies the liftgate gets stuck and/or the radio/navigation screen freezes (at the starlink logo). I have been using the car for short trips but have been using it more than the other vehicles in our household but the battery of the outback still dies. I have two other vehicles parked in the driveway and none have this problem. It has happened multiple times now and each time, I have to jump start the outback. I was at the grocery store and when I was done shopping the car had a difficult time starting. The liftgate got stuck and I had to assist it to close. The vehicle would not start while the liftgate was open. When I tried to start the car, it had this slow cranking sound like it was having a hard time to start then after what seemed like a five to ten seconds the car eventually started. The dead battery issue happened multiple times now starting in april 2020 when I first reported it to the dealer. The most recent dead batter was today, 7/3/2020.
CategoryVisibility/wiper
DateJul 03, 2020
StateWA
Description
I purchased a new 2019 subaru outback in august 2019. A large crack developed in the windshield in june 2020. I replaced the windshield. 10 days later another large crack developed across the windshield. This was replaced on 7/2/2020. I have spent about 00 so far on windshield replacements for a car that is under one year old. *tr
CategoryVisibility/wiper
DateJul 01, 2020
StateMO
Description
Windshield cracked for no reason. No chip or damage. Hampers eyesight safety system. Not being covered by subaru despite multiple other complaints listed on nhtsa and lawsuits in news.
CategoryVisibility/wiper
DateJul 01, 2020
StateNC
Description
In sept of 2019 I was driving, heard a popping noise and then when I stopped the car a few hours later saw a 12 plus inch crack from the side of the windshield. By the next morning it was well over 24 plus inches. Dealer said something must of hit it. I chalked it up to bad luck and paid the nearly

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,000 to replace and recalibrate it. This past monday my son was driving the car, no damage in the windshield when he left. He heard a slight pop and when he returned home a few hours later almost 30 plus inches of cracking. It began at the base of the windshield on the passenger side. Both times this happened was on a highway with no other cars nearby. The dealer has examined the glass and tells me there is an impact they found by running a pen down the crack. The supposed impact is no larger than the tip of a pen. Something is wrong with this glass. I don't believe there was an impact, but even if there was, should the windshield crack beyond repair immediately. This cannot be safe. I have called national customer service and opened a case. *tr
CategoryVisibility/wiper
DateJun 30, 2020
StateWI
Description
While the vehicle was parked, heard a pop and witnessed a crack start and progress both vertically and horizontally staring at the bottom center of the windshield and has continued to extend several hours later.
CategoryElectrical System
DateJun 24, 2020
StateNY
Description
Within one year of owning my brand new 2019 subaru outback I have had to jumpstart it several times. After taking it to the dealer they are telling me there is problems with these batteries that they have a bad cell in them. So they said they will get me a newer and better battery, well almost one month later I noticed my car's battery started to act very very weak and I believe within a day or two I will need to have a jumped again to get it running within one year of owning my brand new 2019 subaru outback I have had to jumpstart it several times after taking it to the dealer they are telling me there is problems with these batteries that they have a bad selling them so they said they will get me a newer and better battery well almost one month later I noticed my car's battery started to act very very weak and I believe within a day or two I will need to have a jumped again to get it running. I bought my car brand new with 2 miles on it and I don't drive it a whole lot I am now at 3200 miles and I'm having battery issues. The car just turned one year old in may of 2020. This car spends most of the week in a garage and it is really only driven on the weekends but I should not have to have it jumped for only sitting a few days in the garage. *tr
CategoryVehicle Speed Control
DateJun 24, 2020
StateIL
Description
As I was reversing out of my driveway riding the brake the car accelerated full throttle and wouldn't stop. The result was I hit a tree. I am thankful it was not a pedestrian or another person. *tr
CategoryVisibility:windshield
DateJun 24, 2020
StateTX
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while driving 65-70 mph, the front windshield cracked without impact. The vehicle was taken to subaru of georgetown (7501 n interstate 35 frontage rd, georgetown, tx 78626 (512) 930-2111). The contact was informed that the windshield needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 8,500.
CategoryElectrical System
DateJun 22, 2020
StateID
Description
Car will not restart after being turned off. Happens randomly. After the car sits for a while (hour or more) the car restarts normally. It acts like a dead battery, but only sometimes. The turn off period could be as brief as 2 minutes. I purchased the car as a certified pre-owned from a dealership in boise larry h miller subaru and only had the car for 4 days before this happened. It's now at the dealer. Car has 12,000 miles on it when this happened. *tr
CategoryVisibility/wiper, Visibility:windshield
DateJun 22, 2020
StateMN
Description
Received two chips in the windshield - one in the first two days of owning the car and another one two weeks after. Both chips occurred at moderate speeds - one on a freeway entrance ramp and the other on a freeway exit ramp. The chips seemed to have been caused quite easily with minimal impact. There have been no further chips since nor have the existing chips been repaired or cracked yet. *tr
CategoryVisibility/wiper
DateJun 22, 2020
StateCA
Description
Subaru windshield easily cracks. Within a few weeks of purchasing the vehicle, a crack formed beginning at the top of the windshield near the rearview mirror and spread down. Since replacing the windshield with an oem part, 3 more large cracks have formed. While some have begun from a small rock chip, they originate from the edge of the glass and spread inward. The glass appears weak as even the smallest chip will cause a large crack. The car is not driven any differently from current and previous vehicles owned yet the amount of chips and cracks we have experienced in the windshield in the less than one year of owning the vehicle exceeds the amount of chips and cracks we've had in the lifetime of our other vehicles. *tr
CategoryVisibility:windshield
DateJun 22, 2020
StateMO
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that there were multiple cracks on his windshield. The vehicle was taken to webster groves subaru (7982 big bend blvd, webster groves, mo 63119) on two occasions to have the windshield repaired for various cracks. After the windshield was repaired, the failure recurred. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The vin was unavailable.
CategoryVisibility/wiper
DateJun 21, 2020
StateGA
Description
For the second time in less than a year the windshield cracked and ran across the windshield. Unknown what caused the crack as we didn't notice road debris hitting the windshield. The 1st time the windshield cracked top passenger side and the car was moving along the hwy and we noticed a run from the top of the windshield that ran across the passenger side. Car had 4000 miles. Windshield was replaced. The second time, the car was stationary when we noticed a crack at the top middle of the windshield that started to run across the drivers side. The car is garage kept. An aside we had a subaru tribeca 2007 for 12 years and +200k miles with only 1 crack windshield that never ran.
CategoryElectrical System
DateJun 19, 2020
StateNC
Description
Battery completely discharged after several days of not using vehicle, this happened on several occasions during first year of ownership. Initially we thought it was related to leaving the key in or near the vehicle, or the auto close back hatch not completely closing due to mat obstruction. After being stranded several times and almost missing a flight we purchased a battery starter. It was ironic and a little humbling to have to carry a battery starter around with you in a brand new car so you wouldn't get stranded somewhere - especially a vehicle marketed to adventurous folks who park at remote trailheads. I eventually purchased a new higher amp battery which has larger mitigated the issue, but I still periodically charge the new battery as additional insurance. I measured a parasitic discharge rate of ~114 ma which is above baseline of 50 ma cited by some, but below 150 ma threshold mentioned by others. Subaru (both dealership and customer service) were made aware of the issue but didn't offer to diagnose or remedy, attributing the issue to not driving the vehicle often enough in combination with suggestion we purchase a better battery given our driving habits. So we have a vehicle with a relatively high parasitic drain rate that comes with a under sized battery, leaving the customer to wonder what is going on and creating potential safety issues in terms of non-starting vehicle. *tr
CategoryElectrical System
DateJun 18, 2020
StateOR
Description
The car battery keeps dying after being parked for only a few days. The 2019 outback has only 10,000 miles on it. We've double and triple checked to make sure that no interior lights or other electrical equipment are left on when parked, and that no doors are left ajar. We've had to jump start it each time. This dead battery problem is apparently not uncommon for 2016-2020 outbacks and the cause is unknown. Subaru has no solution for it other than to replace the battery as a temporary fix. *tr
CategoryElectrical System
DateJun 18, 2020
StateWA
Description
Liftgate opened spontaneously overnight, causing rapid battery draining. Battery was dead the next morning. Car was inside locked garage. *tr
CategoryFuel/propulsion System
DateJun 18, 2020
StateIL
Description
The vehicle ran rough and then lost power while exiting I-55 in the chicago area. The vehicle was stalled on the side of the exit ramp, but I was able to restart it and exit the interstate. It seems like it is related to the ongoing fuel pump recall. *tr
CategoryVisibility/wiper
DateJun 16, 2020
StateCA
Description
We have had our 4th windshield break on our 2019 subaru outback. We believe these to be spontaneous cracks, not the result of a chip or other impact. The most recent happened while car was parked (not a hot day) out in the open. *tr
CategoryVisibility/wiper
DateJun 15, 2020
StateNE
Description
Windshield on our 2019 subaru outback cracked for no apparent reason. *tr
CategoryElectrical System
DateJun 14, 2020
StateNY
Description
Battery failure x 4, on 3/26/20, 4/3/20, 5/7/20 and 6/7/20now on our third battery. Had to call roadside assistance to have car jump started on 2 occasions and then towed to the dealer third time. Something is draining the battery.
CategoryVisibility/wiper
DateJun 14, 2020
StateWA
Description
I came home from work, went through the car wash, and the next morning I had a crack on the driver's side of the windshield. Nothing made contact with the windshield either on the drive, or at the car wash.
CategoryEngine, Structure:body
DateJun 11, 2020
StateNY
Description
Had my first oil change at 5,000 miles and at 9,600 my oil light came on. Went home and put 1 quart of oil in vehicle and was still down low. Took to dealer and they changed oil and noted I had still been low 1/2 quart. Filed case with suburu of america. Nowin process of oil consumption test, but, saw that dealership overfilled my oil so I had them drain it down to proper level and have to start calculation mileage again for test. Next problem. Passenger front door, froze in winter. Water inside car on floor. Water test done at dealership after major storm, and car flooded inside. Dealer replaced gasket around the door. Oil issue was while driving. Water issue was while stationary. *tr
CategoryVisibility/wiper, Visibility:windshield
DateJun 04, 2020
StateNM
Description
Large windshield crack appeared spontaneously while car was parked and grew larger when car was parked. Subaru dealer insisted it was from an impact, but none were visible. Dealer said new windshields were thinner and more prone to cracking and I might have it happen on a regular basis. *tr
CategoryVisibility/wiper
DateJun 04, 2020
StateCA
Description
My 2019 subaru outback's windshield crack with no reason, I parked the vehicle my driveway about 3 pm with no damage and when I was on my way to work next day at 5 am I realize the crack. The crack started from the lower portion of the passenger side and it grew day by day almost reached all the way to the other end. I contacted subaru customer care via email on 5/21/2020 but still got no response. I also took the vehicle to local dealer in temecula/ca I almost kick out from there, as soon as they see the crack they didn't want to help or give me information. All I wonder is, it is been covered by warranty or how should I handle to repair because of eyesight. The vehicle has less than 12k miles on it and still under warranty. *tr
CategoryElectrical System, Electrical System:12v/24v/48v Battery
DateJun 03, 2020
StateIA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that on the multiple occasions the vehicle failed to start. The vehicle was jump started and operated as intended. The vehicle was taken to beardmore subaru (410 fort crook rd n, bellevue, ne 68005) where the vehicle was diagnosed with a defective battery. The contact had the battery replaced; however, the failure persisted. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The vin was unavailable.
CategoryUnknown Or Other, Visibility
DateJun 02, 2020
StateCO
Description
Windshield spontaneously cracked. Subaru replaced under warranty and about 5 months later the replacement also spontaneously cracked. Subaru has claimed "outside influence" caused the replacement to crack and has decline to replace again under warranty. Both times the cracking happened during a snowfall while parked in the driveway. *tr
CategoryUnknown Or Other, Visibility:windshield
DateJun 01, 2020
StateTX
Description
The windshield is cracked. I went out to my car on may 16 and on the front windshield there was a "y" shaped crack going up from the bottom middle of the windshield. When I went back outside on may 18, the crack had spread about 4 inches toward each side of the windshield. On may 21, the crack had spread more and is curving around. The car was parked in my driveway when all of this happened. *tr
CategoryVehicle Speed Control
DateJun 01, 2020
StateNJ
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while stopped with the vehicle in drive and idling, the rpm's revved up and the vehicle independently accelerated forward. Open road subaru (2685 us-22, union, nj 07083, (908) 686-6160) was contacted and were unable to identify the cause of the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 12,000. Vin was not available.
CategoryVisibility/wiper
DateJun 01, 2020
StateAZ
Description
Front windshield spontaneously cracked while vehicle was in motion on highway. No other vehicles around car, no bugs hit windshield, nothing hit front of windshield. Audible loud "pop" then visible crack that started from driver's side edge of vehicle extending horizontally into driver's line of vision. Driver was startled and driver's vision impaired from crack. Vehicle driven less than 10 times, purchased on 5/16/2020, stored in garage and covered parking structure. *tr
CategoryVisibility/wiper
DateMay 31, 2020
StateOH
Description
Second spontaneous crack in 18 months.
CategoryElectrical System, Fuel/propulsion System
DateMay 28, 2020
StateMI
Description
In january, 2020, my 2019 subaru outback failed to start because the battery was dead. It did start with a jump but had a dead battery the next time I wanted to use it. I had the outback towed to the nearest dealer over 100 miles away. They offered no help, telling me the problem was battery drainage from the remote starter I had installed. So, I drove home and then another 100 miles in the opposite direction to have the starter checked. The technician told me the remote starter was within acceptable range. I managed to get through the winter with a battery maintainer. The outback was fine once the weather warmed up this spring. Then in may, 2020, I again had problems. The hatch did not open, made clicking noises, and beeped when I would drive the outback. This problem after having to jump start the outback because the battery would again be dead. Not fun, when I would have to call for help to get home from grocery shopping. My friend suggested buying a new battery with more cranking power, which I did. Now, the outback is working fine. Will it last??? Then when contacting subaru of america to see if I could get some reimbursement for the battery, the representative told me there was a recall on my outback due to fuel pump problems. I have not received a notification. *tr
CategoryEngine
DateMay 27, 2020
StateNC
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that there was an abnormal coolant odor inside the cabin of the vehicle. The vehicle was taken multiple times to cross creek subaru located at 497 n. Mcpherson church rd, fayetteville, nc 28303, (910) 356-8830, however, the mechanic was unable to provide a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 4.
CategoryVisibility/wiper
DateMay 27, 2020
StateWA
Description
The windshield spontaneously cracked from the mid-center of the windshield while parked. The crack began in october, 2019, less than a year after purchase. There was no impact causing damage and the crack began while the vehicle was parked. *tr
CategoryEngine, Service Brakes
DateMay 18, 2020
StateOK
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle while driving in inclement weather, the brake pedal was depressed however, the vehicle independently accelerated. The brake pedal was depressed a second time and the vehicle slowed. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer were made aware of the failure. The failure mileage was unknown. The vin was not available.
CategoryFuel/propulsion System, Vehicle Speed Control
DateMay 18, 2020
StateCO
Description
On several occasions the vehicle when the car was in motion (city driving) it accelerated when my foot was off the gas pedal and was on the brake pedal. It was a shock but I continued applying pressure on the brake pedal and the acceleration would stop. It happened 3 of 4 times during the initial 5 months of owning the car. Bought this car new approximately 8 months ago on 8/29/19. I called dealer and they said they had not heard about this happening with other outbacks and I would have to leave the car with them to see if they could get it to do the same. It hasn't done this in a couple of months so I am not sure what to do. I thought I would bring it up again when I take it in for the 1st oil change. *tr
CategoryUnknown Or Other, Visibility:windshield
DateMay 18, 2020
StateCO
Description
Windshield has cracked for no apparent significant reason. This was noticed in the morning upon getting in the vehicle and starting to drive. *tr
CategoryEngine
DateMay 17, 2020
StateNJ
Description
Car sometimes accelerates on its own. I have to use pedal shifters to reduce the speed. Also noticed that it takes longer to brake sometimes.
CategoryService Brakes, Vehicle Speed Control
DateMay 16, 2020
StateTX
Description
There was always issue with the brakes, not able to control the speed when needed. Spoke with the service agents and they mentioned everything is good. But I had experienced the speed issue in several occasions. *tr
CategoryVisibility/wiper
DateMay 15, 2020
StateOR
Description
The windshield broke without having anything ever hit it. Came out to car one morning and there was a large crack across windshield starting from the base center of the window. At this point I had owned the car less then 6 months. *tr
CategoryElectrical System, Unknown Or Other
DateMay 14, 2020
StateTX
Description
My car would not start (today, o5/14/2020), I had to call road assist, and person who jump started my car told me that there is a problem with this particular model, subaru outback 2019, for example today he had to jump start 3 cars exactly like mine (subaru outback 2019). He told that battery should not go bad this fast, that something is draining it and I should schedule appointment with dealership asap to fix the ongoing problem to avoid future hardship. I have 9800 miles on my car. *tr
CategoryVisibility/wiper
DateMay 04, 2020
StateCO
Description
I was returning to drive my car after sitting stationary in an apartment parking spot for two days. Upon entering my vehicle I noticed a crack to the middle of the windshield across the driver side extending to the center. I inspected the outside, with no noticeable chips or other issue areas. The cause to me is unknown.
CategoryElectrical System
DateApr 27, 2020
StateID
Description
My vehicle has under 3000 miles and has had a frequent problem with the battery dying. The battery has already been replaced twice; once with an interstate battery from costco and once with an odyssey battery from batterymart. Com. I continue to have problems witht he battery dying. The vehicle has been brought into the dealership for inspection and nothing could be found wrong.
CategoryElectrical System, Visibility/wiper
DateApr 27, 2020
StateWA
Description
My car sat at home for 2 days. I then drove 5 miles and parked for 2 hours in a restaurant parking lot. After 2 hours of sitting in the parking lot, the car would not start. The battery had drained and I had to call a family member to jumper cable the car to get it started. I was so distressed that I was going to have a new battery installed at my expense. I then read about other people experiencing this same problem. I am really nervous about driving anywhere and having this happen again. The car has 32,000 miles on it.
CategoryVisibility/wiper
DateApr 27, 2020
StateWA
Description
2019 subaru outback purchased in october 2019. I have experienced cracked a windshield 3 times. I've had 3 new windshieds replaced. My first windshield replacement was 2 months after purchase. Two weeks later, that windshield cracked and was replaced. About 8 months later, that windshield cracked and I had it replaced last december. I drove for about 3 months as it slowly cracked across the whole windshield. Then it was no longer safe to drive it. The first time the windshield cracked, I was driving and the dealer said a little rock had hit it. All 3 times, the point of impact was pointed out to me. They were very tiny spots on the windshield. While driving, I was not aware that anything had hit the windshield. I flinch every time an automobile or truck passes me on roads or the freeway I am so afraid that some little bit of debris will hit the windshield and crack it once again. I've replaced three windshields in about 13 months.
CategoryElectrical System
DateApr 26, 2020
StateFL
Description
Battery needed to be replaced at 17,600 miles. Would not hold charge after multiple attempts to jump start. Towed to dealer and was told 'they see this sometimes.. Must be due to vehicles sitting around prior to being sold'.
CategoryElectrical System
DateApr 25, 2020
StatePA
Description
A vehicle slow starting. Wound not start at times. Battery failed testing. Replaced at dealer.
CategoryVisibility/wiper
DateApr 21, 2020
StateCO
Description
I was in wyoming for a little trip at the end of november. It was only 22 f outside in the morning. Car was on a parking spot. I always warming up my car before driving. I did put defrost on for about 15 minutes, to melt down little bit of ice on windshield. When I got in the car and closed the door, the crack from the bottom of the windshield almost at the middle appeared. About 20 minutes later, that crack split in two directions. At this moment, one little prolonged chip of glass came out at the point of split. I went to one of the subaru dealership with this issue. I was told that the dealership doesn't cover windshields, and that I have to go to car glass shop and do it on my own. So, later on I went to another subaru dealership. They told me the same thing, but also, they were assuring me that the crack happened because of something hit the windshield. They didn't even wanted to listen, what I was telling about how it happened. Now I having frequent false alarms for lane departure and obstacle on the way.
CategoryUnknown Or Other, Visibility, Visibility:windshield
DateApr 17, 2020
StateGA
Description
Unknown it was parked in the garage for 2 days, when I came out there was a crack in the windshield. *tr
CategoryVisibility/wiper
DateApr 12, 2020
StateCA
Description
I was driving on the street, not freeway. Very clean road and my windshield cracked without me noticing it happen or hearing any object touch my windshield. I had music very low, yet ehard no rock. Was going about 35 miles.
CategoryElectrical System
DateApr 02, 2020
StateWA
Description
Brand new 2019 subaru outback experiences repeated parasitic battery drain leaving my stranded while traveling. Subaru roadside assistance states that there is most likely an electrical issue with the rear hatch but subaru refuses to acknowledge the issue. I have been stranded 5 times including once in a remote part of canada.
CategoryUnknown Or Other, Vehicle Speed Control
DateApr 01, 2020
StateWI
Description
I believe the problem is with the eyesight driver assist if this is associated with the cruise control. I have the car set at 3 car lengths & use cruise always. On the highway when cruise is set to 70 - with or without following another car - I will look down and I find myself going 85 miles an hour. This happens every time I drive on the highway. Other problem is the safety feature of staying in one's lane. I have never had to hold onto a steering wheel to keep control over the vehicle like I do now. It over-corrects and I have actually been thrown into another lane. This is most dangerous on the highway. I have had this problem since getting the car and have reported it and have been blown off by subaru dealership where I bought the car as well as a local subaru repair shop
CategorySteering, Visibility/wiper
DateMar 31, 2020
StateOR
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that at 40 mph or above, the vehicle was difficult to steer due to the loss of power steering assist. The contact stated that the vehicle veered independently from lane to lane which made the vehicle unsafe to drive. The contact reached out to capitol subaru located at (235 cherry ave ne, salem, or 97301, 503-576-3300) by email but was yet to receive a response in return. The vehicle was not repaired. The manufacturer was informed of the failure but stated that due to the current covid-19 pandemic, they were unable to verify a date or time when the vehicle would be repaired. The failure mileage was 100. *bf*jb
CategoryVisibility/wiper
DateMar 25, 2020
StateNY
Description
One month after purchasing the vehicle in early 2019, a small rock hit the windshield while driving on the highway. 1-2 days later the crack grew large and the entire glass needed to be replaced. Recently the windshield was damaged again with a small rock while driving on the highway, and I'm afraid I'll need to replace the windshield again. Subaru failed to disclose material facts and a safety concern when I purchased the vehicle about the weak windshield.
CategoryVisibility/wiper
DateMar 24, 2020
StateCO
Description
While driving on a highway I'm january with few other vehicles around a crack started to grow from the lower right passenger side of the windshield. It crawled to nearly 24 inches in length. We were never hit by a rock or any other debris. This is the second factory installed windshield on our subaru. The first windshield cracked in july 2019. The windshield was struck by a small rock and cracked. We had that windshield replaced at the dealership.
CategoryVisibility/wiper
DateMar 22, 2020
StateMA
Description
While parked over night in my suburban boston driveway the windshield developed a foot long crack up the middle from the bottom edge
CategoryUnknown Or Other
DateMar 20, 2020
StateNC
Description
18" long windshield crack appeared on the passenger side about 6" from the bottom. I was driving on the highway and it may have cracked when or if pebble hit it. A lot of bugs died on my windshield that morning too so I had to use my windshield wipers and washer fluid. I did not notice a crack because it was way too dark in the morning to see anything. I noticed the crack at 1pm in the parking lot at work getting ready to go home.
CategoryVisibility/wiper
DateMar 20, 2020
StateNE
Description
Went to go start my vehicle that is parked outside in our parking lot complex, and it was about 15 degrees outside and their was frost on the whole front windshield. I opened the driver door to start the vehicle and noticed that there was frost on the bottom half inside of the front windshield as well. All other windows and doors had been closed. I started the vehicle up to begin defrosting the windshield and scraped the outside front windshield. Upon completing this, the frost on the inside was still there but slowly melting away from the heater. We have owned the vehicle for 20 days and it had 6,350 miles when purchased. Currently has 6,940 miles when this defect happened.
CategoryVisibility/wiper
DateMar 16, 2020
StateNC
Description
Windshield cracked- started as a small crack and now has spread over the windshield
CategoryVisibility/wiper
DateMar 15, 2020
StateOH
Description
Small chip in windshield on highway turned into large crack requiring whole windshield to be replaced and vision system recalibrated.
CategoryVisibility/wiper
DateMar 15, 2020
StateTX
Description
Front windshield cracked overnight while my 2019 subaru was sitting in driveway. Crack is at least about 18" long. It may have started from a rock/pebble hitting windshield while on the road, but I didn't hear any rocks or pebbles hit that side of windshield while commuting and crack was not present prior to parking my car for the night. Temperature didn't fluctuate significantly enough overnight.
CategoryVisibility/wiper
DateMar 14, 2020
StateCO
Description
Was driving down the road in castle rock co. Nothing hit by windshield or anything. Next thing I know. Large crack is forming from the bottom left of the windshield from the edge.
CategoryVisibility/wiper
DateMar 14, 2020
StateMI
Description
Three weeks after I purchased this car brand new the windshield cracked and had to be replaced.
CategoryUnknown Or Other
DateMar 13, 2020
StateNY
Description
Windshield cracked, for no apparent reason, while parked in my driveway, and had to be replaced.
CategoryVisibility/wiper
DateMar 13, 2020
StateCA
Description
I was driving on the highway and heard a crack, then saw a large crack on my windshield! After the car had been parked, the crack continued to spread.
CategoryVisibility/wiper
DateMar 13, 2020
StateCA
Description
I was driving on the highway and a little pebble hit my windshield leaving a small chip (smaller than the size of a dime). I parked the car and within an hour, this chip kept growing into a large crack. Over only a couple days it had spread to crack all over the entire windshield.
CategoryElectrical System
DateMar 11, 2020
StateMD
Description
Problem: keyless pushbutton start. Would not start car on vacation. Vehicle manual very confusing. After several nerve racking minutes (1/2 to 45 minutes of trying). No other way known to start car. This was not a battery issue! Vehicle was stationary after fueling up at gas station.
CategoryVisibility/wiper
DateMar 11, 2020
StateNJ
Description
Just put in a complaint on 3/6/20 for a windshield problem on our 2019 subaru outback. While driving today, four chips appeared on windshield after driving past work being done on the road. Didn't even hear or see anything touch the windshield. Going back to safelite where a new windshield was installed last month. This is not a safelite issue, but a defect in subaru glass for the outback. I've been driving for 38 years and only drove gm cars before this and only had 1 windshield replaced after an accident never because of a pebble hitting it there are articles about the defective glass online and lawsuits, but subaru doesn't want to take responsibility for this. Maybe it's time for another lawsuit or get rid of the car now. Can't afford a new windshield every month.
CategoryVisibility/wiper
DateMar 11, 2020
StateNY
Description
Came out of work to find a large crack in my windshield that wasn't there when I got to work. Now have to have windshield replace and eyesight cameras recalibrated.
CategoryVisibility/wiper
DateMar 07, 2020
StateAZ
Description
Windshield suddenly cracked while driving down I-17 at no time did I hear/see a rock strike the windshield.
CategoryStructure:body, Visibility/wiper
DateMar 06, 2020
StatePA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while driving approximately 50 mph the front windshield started to crack. The crack started at the bottom section of the windshield under the windshield wiper and extended approximately 30 inches. The vehicle was taken to an independent glass repair shop and was repaired. The cause of the failure was not determined. The local dealer reedman toll subaru located at (1700 east lincoln hwy, langhorne pa) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 22,000.
CategoryVisibility/wiper
DateMar 06, 2020
StateOK
Description
On september 8, 2019, between 3-4 pm, I was taking the sun reflector out of my front windshield when I tapped the rearview mirror. Soon after tapping the mirror, I heard a large pop from my front windshield and the rearview mirror fell with a large chunk of glass coming out with it. The hole did not go all the way through the windshield, the outermost layers of the glass window were still there, but several layers were missing leaving a 2 inch by 2-inch hole gap on the inside of the window. The vehicle was purchased on july 31, 2019, so I only had the vehicle for a little over a month. I contacted the dealership/sale person that I had worked with right after it had happened and they got me in to have the issued fixed on september 13, 2019. He agreed that what occurred should not have happened with the car being pretty much brand new. When I went into the dealership about this issue, they said they were not aware at all of any issues with their vehicles' windshields and they had never heard of anything like this ever happening before. The vehicle was parked when this occurred. It was a warm day, with the air temperature when the incident occurred sitting around 91-93f according to the koun weather station. The warm temperatures might have contributed to the problem weakening the point of contact with the glue and the windshield. This is speculation though and the mechanics with the dealership could not provide a source or reason as to why this could have occurred, so the true reason for the incident is unknown.
CategoryVisibility/wiper
DateMar 06, 2020
StateWA
Description
The windshield cracked overnight while it was parked. Started from the passenger side, a long line of crack with an unknown cause. It also has several rock chip cracks on other areas. These damages happened all within one year of ownership.
CategoryVisibility/wiper
DateMar 06, 2020
StateNJ
Description
I had been having problems with the driver side windshield wiper that when raining there was a section in the middle of the wiper that didn't touch the glass to clear the water. After getting tired of this, new wipers were put on hoping to solve the problem. No difference was seen in the removal of the water when raining. It seems that the glass was concaved in certain spots causing the water to pool under the blade and not be removed. A few weeks later, out of know where, a slight mark was noticed on the glass under the passenger side windshield wiper. This vehicle has heated strips under the blades to defrost ice. After touching it, it didn't seem to be chipped. The next morning when I went out to the car, there was a vertical crack in the glass going up and grew very quickly before I could get to a subaru dealer. It then turned direction heading towards the driver side.
CategoryVisibility/wiper
DateMar 04, 2020
StateOR
Description
Had to have my windshield replaced twice within two months on a car less than a year old. Both times subaru and the glass company claimed that the cracks were due to chips in the windshield when there was no evidence or damage, chips, etc prior to the cracks. After the first time my windshield cracked july 2019, I was very skeptical and checked my windshield every night after work to ensure there was no damage. One morning I woke up to find a large crack in my windshield without any prior evidence of chips or damage. Once again, the glass company and subaru claimed it was due to a chip when there was no evidence of such false claims. I also had my replaced windshield checked multiple times at a subaru service center during oil changes and service appointments. Each time they found no evidence of any damage to the windshield. The glass company that replaced my windshield both times tried to cover their [xxx] by claiming windshields are made thinner than they used to be, which I found quite suspicious as if they were trying to make excuses for having two windshields cracked within 2 months. First time was in july 2019 and the second time was september 2019. Both times I was forced to pay a 0 deductible to have my windshield replaced and my eyesight calibrated to the new windshield as a result of poor quality glass and replacements. Both time the cracks were discovered was when my car was parked overnight without any prior evidence of any windshield damage. They were discovered in the morning with a large crack which continued to get larger throughout the day and ended up taking up a large field of view. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryService Brakes
DateMar 01, 2020
StateVT
Description
Subaru of america subaru plaza po box 6000 cherry hill nj 08034-6000 attn: customer retailer services 800-subaru3 (800-782-2783) copy... Ntsba complaint e-mail address https://www-odi. Nhtsa. Dot. Gov/vehiclecomplaint/ gentlemen / ladies (to whom it may concern) I have a brakes safety problem with my 2019 subaru outback premium. My local dealer says that the brakes are "operating as designed, no problem". Per dealer visit 12/2/19 with about 6000+ miles on the car. The problem as I see it is that the brake pedal slowly sinks to the floor or a hard mechanical stop where no further hard pressure can be applied. This occurs when light to medium pressure is applied to the pedal and held for about 10-20 seconds. It can be demonstrated when stopped in traffic or parked. In order to recover to full pedal height and use, the pedal needs to be released and pumped up to normal height. The dealer technician demonstrated that the brake pedal also sinks on a new 2020 outback. He did not show to what amount, but said it was normal in my car. My car -- 2019 subaru outback premium vin [xxx]. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategoryVisibility/wiper
DateMar 01, 2020
StateWI
Description
Windshield cracked while the car was off and parked in the garage.
CategoryVisibility/wiper
DateFeb 28, 2020
StateNJ
Description
On two separate occasions with a currently owned vehicle (2019 subaru outback with eyesight) and a loaner vehicle (2017 subaru forester) from the same dealer endured windshield cracks, both spontaneously. For my current replacement I paid out of pocket to have it fixed, for the 2017 forester replacement I had to go through insurance to pay the full amount. For the 2017 forester windshield insurance claim, this was part of the reason I was not allowed to renew my previous car insurance, which now costs me significantly more, yearly.
CategoryElectrical System
DateFeb 27, 2020
StateTX
Description
Bought new 11/2019. Battery will not stay charged... Now on 3rd battery installed by dealer. Today,(02/27/2020) this battery is now dead. My wife is disabled and has a 95 year old mother living 300 miles from my home that she visits on a regular basis... I do not trust this vehicle not to leave her stranded! Subaru has a problem according to my research and this could be a safety issue if it leaves you stranded.
CategorySteering
DateFeb 26, 2020
StateFL
Description
Driving on city streets - car steering wheel pulls to right without warning - feeling of losing control of car by driver - also pulls to the left when changing lanes to the left -- speed 40 to 50 miles an hour - feels like steering wheel is "loose" or has come loose. Complained to dealer yesterday - they said it is a suspension problem and to bring it back - have an appointment monday morning at 8 am to have it fixed.
CategoryVisibility/wiper
DateFeb 26, 2020
StateKS
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that the left driver's side window was cracked while parked from the bottom curving up halfway the window. The crack later expanded all the way to the bottom. The contact stated that the crack was not caused by a foreign object. The vehicle was taken to subaru of wichita (11610 e kellogg dr n, wichita, ks 67207 (316) 264-7777) to be inspected. The contact was informed that the crack was caused by a foreign object and that the replacement would not be covered. The contact was informed to have the vehicle repaired by a windshield company. The windshield was not replaced. The manufacturer was not informed of the failure. The approximate failure mileage was 4,000.
CategoryElectrical System, Electronic Stability Control, Visibility/wiper
DateFeb 25, 2020
StateTX
Description
Steering system/car feels unstable at highway speeds especially when windy. Center display control buttons don't always function. Windshield has cracked without road hazard incidents
CategoryVisibility/wiper
DateFeb 25, 2020
StateVA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that while parked there was a crack that developed on the windshield on the driver's side from the top curbing down to right below the rear view mirror. The crack was not caused by an outside source. The vehicle was taken to (farrish subaru 10407 fairfax blvd, fairfax, va 22030 (888) 485-6484) where the vehicle was inspected and the windshield was replaced under warranty. The failure was experienced a second time. The manufacturer was not informed of the failure. The approximate failure mileage was 4,700.
CategoryVisibility/wiper
DateFeb 25, 2020
StateTX
Description
While sitting stationary in my driveway, I heard a pop noise and looked up and saw a spontaneous crack on my windshield. It began at the black portion of the windshield, driver side, lower half. It traveled about 5-7 inches within the first hour.
CategoryVisibility/wiper
DateFeb 25, 2020
StateCO
Description
Windshield cracked, vehicle was only a couple of months old. Windshield cracked while we were sitting in a parking lot - the defroster wasn't on and there was nothing that touched the windshield. Car was parked and the crack just formed spontaneously, 2 people witnessed the crack in real time. Started vertically from the bottom center of the windshield, went up approximately 5 inches, the spread sideways about 12 inches in either direction.
CategoryVisibility/wiper
DateFeb 25, 2020
StateOR
Description
Windshield crack midline lower black band stretching ~9 inches bottom up noticed 2/23/20. This is the second oem windshield and was installed 12/19/19. First windshield was factory installed and had a rock chip that spread over entire passenger side of windshield. Subaru has a windshield problem.
CategoryUnknown Or Other
DateFeb 24, 2020
StateAZ
Description
The windshield on my 2019 subaru outback cracked out of nowhere while I was driving to work. There had been nothing up to this point that would have resulted in the windshield cracking. There were no chips or dents previous to the cracking.
CategoryVisibility/wiper
DateFeb 24, 2020
StateAR
Description
Tl* the contact owns a 2019 subaru outback. The contact stated while the vehicle was parked the windshield cracked. The contact stated while driving between 40-45 mph the windshield experienced another crack. The vehicle was taken to subaru little rock, ar located at 12121 colonel glenn rd, little rock, ar 72210, to be repaired. The manufacturer was not contacted about the failure. The approximate failure mileage was 18,000.
CategoryVisibility/wiper
DateFeb 24, 2020
StateCA
Description
2019 subaru outback front windshield suddenly developed a crack for no reason. I was driving on the highway, holding a smooth steady speed, and was actually looking at the location where the crack started. I heard an audible sharp "crack" sound and I saw a 6" vertical crack suddenly appear in the windshield starting from the bottom middle of the windshield. There was no reason for the crack to develop -- no rocks or pebbles hit the windshield, no other cars were nearby, and no external object came into contact with the car. I had just purchased the car a couple of weeks earlier. Over the next few days, the crack spread sideways left and right in the form of a t. Except for the initial crack, which happened while driving, the expansion of the crack has happened when the car has been sitting in my driveway. I was sure I was not at fault for the cracking, so I went online to search and I found plenty of similar complaints from other subaru owners (see https://www. Cargurus. Com/cars/discussion-t82803_ds994225). This seems like a common problem that was not disclosed at the time of purchase of the vehicle.
CategoryVisibility/wiper
DateFeb 24, 2020
StateMS
Description
Back in first week of january, I was commuting to work via interstate. There was a bump since the roads are uneven and going over the bridge, as soon I went over I heard a crack. I saw there was a crack on the windshield from the top of hood, up to front of the rearview mirror. Since then, it slowly got worse.
CategorySteering, Vehicle Speed Control, Visibility/wiper
DateFeb 23, 2020
StateNJ
Description
The windshield of my 2019 subaru outback spontaneously cracked. I was driving down a highway at about 50 mph, with no one in front of me or coming the other way. The windshield was not hit by road debris or anything of the sort. There was just a loud "pop". The eyesight functionality is now inconsistent as the crack extended from 6 inches to across the whole windshield in a few hours. The temperature was not below freezing and was about 45-50 degrees. The costs to replace a windshield like this are exorbitant because of all of the "safety" features and re-calibrating involved. I brought the problem to the attention of my local subaru dealer and was told it is not covered under warranty. I inquired about known defects with the windshield and was told there are no defects with the windshields in the subaru outback 2019.
CategoryVisibility/wiper
DateFeb 23, 2020
StateTX
Description
Windshield is cracked across passenger side to middle of windshield.. Was driving at highway speed and it spontaneously cracked . The crack grew over a course of about 2 weeks..
CategoryVisibility/wiper
DateFeb 23, 2020
StateWV
Description
I was driving down the road and heard a loud crack. I didn't think anything of it because I didn't see anything at the time. A few days later my wife was driving the car and heard a loud crack and looked at the windshield to see a crack forming across the windshield. It reached almost to the driver side view way. There was not a point of impact it started on the very edge of the windshield out of sight from inside the car. I thought maybe a rock came out of no where and that is what my wife told the insurance company when we got it fixed by safelite, then I saw the notice about the defective windshields and told me to file the claim that is what happened to us.
CategoryVisibility/wiper
DateFeb 23, 2020
StatePA
Description
I was driving on a highway when a chip suddenly appeared on the windshield on the left side on the windshield. I thought this was strange considering I was in the left lane of the highway with a large median and no trucks near me. Over the next hour the chip turned into a 6 inch plus crack. I have since had the windshield replaced under my car insurance policy.
CategoryVisibility/wiper
DateFeb 23, 2020
StateCO
Description
20" crack across driver side spontaneously appeared in windshield with no damage. Warranty denied by subaru
CategoryUnknown Or Other
DateFeb 22, 2020
StateFL
Description
Front window cracked in motion on a highway going forwars.
CategoryVisibility/wiper
DateFeb 22, 2020
StateIL
Description
Windshield cracked across drivers side with too long cracks while driving on the road. Replaced and paid for by myself and my insurance 1/13/20
CategoryVisibility/wiper
DateFeb 22, 2020
StateVA
Description
Windshield chipped while doing 55 on highway. Small rock was thrown up by passing vechicle. Outback was only 9 hours old and had 42 miles on the engine.
CategoryVisibility/wiper
DateFeb 22, 2020
StateUT
Description
Windshield cracked for no reason.
CategoryVisibility/wiper
DateFeb 22, 2020
StateCA
Description
There is a small crack in the windshield on the left side or driver's side of the car. The crack or defect appears to be in between the glass.
CategoryElectrical System
DateFeb 20, 2020
StateCA
Description
Apple carplay and starlink will freeze and make a loud "ringing sound" until vehicle is turned off and turn backed on.
CategoryUnknown Or Other
DateFeb 19, 2020
StateCA
Description
I purchased a 2019 subaru outback four months ago and am now on my third windshield. I have been driving for 35 years and at best had a small chip on my windshield. 4 months 3rd windshield. Not a chip but totally shattered. With the eyesight technology in the car it's very expensive to replace. The first windshield was hit by something that grazed off the windshield. The second I came out in the morning and the windshield had a two foot long spit down the center of it.
CategoryElectrical System, Electronic Stability Control, Unknown Or Other
DateFeb 16, 2020
StateNY
Description
Window slow/stop going up on driver side door, audio system was having loud popping noise, system that is supposed to tell you when how close you are to another car/automatically break- turns off on own/says no sight camera.
CategoryVisibility/wiper
DateFeb 16, 2020
StateTX
Description
September 20, 2019. I was driving to work surrounded by an open field and nothing else. A spontaneous fault appeared in my windshield. On the way home the same day, a second one appeared out of nowhere and without anything striking the windshield. Overnight the second fault grew long cracks from it which we noticed. This is clearly a manufacturing fault. I feel badly because it is my first subaru purchase and have been mostly delighted so far. There is no impact to the car's windshield, and the damage spontaneously appeared in two places just hours apart.
CategoryVisibility/wiper
DateFeb 15, 2020
StateKS
Description
2019 subaru outback purchased december 2018, sand strike chipped and cracked the windshield within one month. This morning as we were driving down the street with no other traffic my wife noticed a crack forming and growing up from the bottom of the windshield on the passenger's side. The crack is now 17" long
CategoryVisibility/wiper
DateFeb 15, 2020
StateWA
Description
My windshield was cracked starting under the wiper blade, at the lower center of the windshield, and cracked upwards about 5 inches, and spilt in two different directions. One length about 9 inches and the other side about 12 inches, and the cracks seem to be extending. The car was parked in my driveway. As I see it, around the crack there are no cracks, dings, chips, or any marks. The look of the crack doesn't resemble different shatter. My car is a 2019 vehicle that only has about 10,000 miles so quite new.
CategoryVisibility/wiper
DateFeb 15, 2020
StateCA
Description
Windshield cracked while parked overnight, nothing apparent came in contact with it to cause this.
CategoryVisibility/wiper
DateFeb 12, 2020
StateCA
Description
Windshield is too soft as I two places that have cracked and one that chipped. The items that hit the windshield were small and shouldn't have caused the damage they did. I've had other vehicles that were hit by much bigger debris and no damage. Windshield is substandard. All damage occurred while driving on the freeway. I can provide photos but I did have safelite repairs two of cracks.
CategoryVisibility/wiper
DateFeb 11, 2020
StateAL
Description
I bought my outback new at the end of august 2019 and since then the windshield has cracked 3 times and I have had to replace it all 3 times. I was driving all 3 times. Twice I believe a pebble hit the windshield but the third time nothing hit the windshield. Luckily when I bout it the salesman suggested I get the extended windshield insurance. Now I know why. There is something that needs to be done with these windshields, they are dangerous.
CategoryUnknown Or Other
DateFeb 06, 2020
StateGA
Description
Windshield cracked while car was stationary
CategoryService Brakes
DateFeb 05, 2020
StatePA
Description
On the evening of december 23, 2019 I hit a deer going approximately 25 miles/hour. The deer darted out in front of. I did not have time to take my foot off the gas. However, the auto-braking function on the car initiated. The collision did damage to the front grill area and right front quarter panel. The air bags (driver's and side curtains) deployed. After the collision and initial auto-braking, I lost all ability to brake using the brake pedal. The car continued for approximately another quarter mile before coming to a stop. Before the car came to a stop, I jumped/rolled out of the car because I wasn't sure if the car was on fire. The white dust and smell (from air bags) had me concerned. My major concern now is that I lost normal braking ability. This should be looked at. The pennsylvania state police report number is pa 2019-1706182. Insurance coverage was by nationwide. My calim number is 022305-gk. The car is being repaired by car care collision in honesdale, pa.
CategoryVisibility/wiper
DateFeb 05, 2020
StateSC
Description
I was driving into work on a smooth road in clear conditions when I heard a pop. Windshield had a large star bust and crack spreading from the center. Nothing hit the windshield. There weren't any extreme temps (it was about 60 degrees out) and I didn't have the heat or ac on.
CategoryStructure:body
DateJan 30, 2020
StateOR
Description
I got into my car that was parked in my driveway and noticed a large crack in my windshield on the driver's side. It was not there the night before and there was no impact to my windshield. Since then the crack has spread about 1/3 of the way across the windshield. Again, spontaneously with no impact.
CategoryVisibility/wiper
DateJan 29, 2020
StatePA
Description
Crack in windshield after being hit by bird dropping just above the rear view mirror. Crack spread to 6-8 inches and needs to be replaced.
CategoryElectrical System
DateJan 22, 2020
StateWA
Description
Car battery completely drained after sitting over night in garage. No electrical left on to cause drainage, car was locked after use. Approx 6k miles on vehicle, no prior indication of battery failure.
CategoryVisibility/wiper
DateJan 22, 2020
StateTN
Description
Windshield cracked about 10 inches while driving in cold weather with no apparent reason while driving about 55 mph on highway with defrost on
CategoryVisibility/wiper
DateJan 22, 2020
StateTX
Description
I was driving down the highway and my windshield cracked on the bottom left or drivers side. There was no impact on the windshield of any kind. No traffic and smooth highway. Temp was around 66 degrees. Started out as a 5 inch crack from the bottom up and had a very small divot. Then spread to a 10 inch crack very quickly. I called the dealership and they said crack was caused by outside force due to the tiny divot. They say the only way for a divot is impact with a outside force. That is not a true statement. A small divot can occur from a stress crack of from spontaneously cracking. The eyesight technology does not work with any other windshield, you must buy the factory windshield. I do not feel safe driving my car with a subpar windshield. Please help in this very serious safety issue being ignored by subaru. I have zero confidence in the new windshield. This needs to be addressed.
CategoryVisibility/wiper
DateJan 21, 2020
StateWY
Description
We bought our outback new in june of 2019 and in the past 6 months have experienced 2 cracks in our windshield despite ever being hit with a rock or other debris. Both cracks appeared after being parked over night.
CategoryVisibility/wiper
DateJan 16, 2020
StateOK
Description
Windshield cracked from left inside lower passenger side. Vehicle was driving down road. I did not see anything hit the windshield. It immediately made an s shaped crack
CategoryVisibility/wiper
DateJan 14, 2020
StateMA
Description
Windshield cracked while parked in our garage, for no apparent reason. Crack is within visual field of cars safety-related obstacle detection system cameras.
CategoryElectrical System
DateJan 12, 2020
StateNY
Description
For the second time in one month, my battery has fully drained and the car will not start. I've only had the car for 5 months and it only has 5,000 miles on it.
CategoryUnknown Or Other, Visibility/wiper
DateJan 11, 2020
StateTX
Description
While driving home, on a highway, had a small rock hit my windshield and with in minutes my whole left side was cracked, now it's almost the end of the right side.
CategoryUnknown Or Other
DateJan 08, 2020
StateME
Description
Windshield has spontaneously cracked four different times since purchase in september 2018. Windshield has been replaced three times to date. Each time damage appears to start near the bottom of the glass, then spiders out. It is not clear that road debris or any other external force caused the cracking. This is a known defect and should be corrected by subaru with a re-designed part. Sending the same windshield over and over does not fix the inherent problem. Your form does not allow for multiple incidences of the same problem over time. Please see attached documents. Are you working with subaru to correct this problem?
CategorySeats
DateJan 07, 2020
StateWA
Description
2019 subaru outback 2. 5i limited. Purchased january '19. Car was located by dealer at other dealership and delivered late at night without owners having ability to test drive. Within one week owners noticed seat issue and contacted dealer immediately. Driver seat slope issue: driver seat base slopes from left down to right approx. 3/4"-1". Problem noticed in first month after delivery and subaru was notified. Area dealers, subaru corporate and factory field engineer (ffe) refuse to properly confront/ diagnose/ repair the issue. Owner showed service technicians and manager at dealer using a 1 ft' bubble level that the issue is evident. All service personnel have admitted to owner that they see the problem but refuse to acknowledge those facts in their service invoice statements. Seat slope issue creates an unsafe driving environment as the driver has to push off of center console while left hand cornering and long distance driving is not permissible as it is uncomfortable unless driver uses a towel or pillow to level the seat base. Normal operation involves drive resting elbo firmly into center console to stay upright. Owners are concerned due to driver ergonomics and ability of safety restrains/airbags to perform as designed if in any type of collision if the driver is not centered or positioned properly in the car as designed and tested for impacts. Subaru corp. Sr. Rep. Says subaru has no published specifications or measurements for subaru seats for ffe to compare seat construction/install of my vehicle to. The ffe performed corporate/customer inspection using a cell phone in a leather cell phone wallet and a bubble level application as his reference for denial of claim. I have pictures of personal inspection with levels and measurements available upon request.
CategoryVisibility/wiper
DateJan 07, 2020
StateNE
Description
The vehicle was stationary in my garage. The next day I came out and there was a crack in my windshield. It was completely fine the night before.
CategoryVisibility/wiper
DateJan 07, 2020
StateWA
Description
2019 subaru outback 2. 5i limited purchased 1-'19. 1st. Break: 2-'19: windshield spontaneously cracked under wipers at the wiper defroster heater element. Windshield was frosted in am, started motor and defrosters to warm and prepare car for departure. Windshield cracked while car was stationary in the driveway. Made appt. With subaru, they declined responsibility under warranty and advised to have insurance replace it. While waiting for second appt. With a different dealership a small pebble impacted upper right corner so I just had insurance cover it as it was very unsafe to drive with at this point. (3/27/19 insurance replacement with orig. Subaru windshield- 0 deductible, 5 eyesight recalibration). 2nd break: 6-'19: while driving 50mph on 2 lane road a gravel truck passing in opposite direction dropped a very small pebble that would have not broke windshield on my toyota or mazda based on previous experience in similar situations. Small pebble impacted windshield in upper left corner and immediately spread across and down in several spots requiring replacement (6/10/19 replacement under 20/20 glass warranty). Required additional 3rd replacement as subaru supplied defective rubber stripping for second replacement. Now windshield area creates additional wind/road noise and new rattle in dash as result of 3 replacements. I have pictures of the windshield first break however they will not upload. Contact me if you need them. They show the 'burn marks' at the heater elements.
CategoryVisibility/wiper
DateJan 06, 2020
StateCA
Description
I ran some errands one evening and parked my car with a completely crack free windshield, and when I got back to my car, the windshield was cracked from the passenger side and there is no evidence of impact to cause the crack.
CategoryVisibility/wiper
DateJan 06, 2020
StateCA
Description
While driving under normal highway conditions in fair weather, a large crack appeared in the windshield on the drivers side, starting at the bottom near the wiper, and extending approximately 10-12 inches curving up and toward the center of the windshield. There was no apparent impact or noise prior to the crack appearing. The crack compromises subaru's eye-sight safety feature as well as the integrity of the windshield in general, creating a significant safety hazard for the vehicle occupant(s). I have filed a claim with aaa pending service with subaru which is scheduled on 01/13/20 (attached confirmation from aaa)
CategoryVisibility/wiper
DateJan 05, 2020
StateAR
Description
Bought this vehicle in 8/22/2019 and the windshield cracked while sitting outside of our carport on 10/27/2019. The crack extends from the top passenger side across to the left side of the mirror on the drivers side. Feeling the top passenger side it feels like the windshield is uneven on top like there might have been stress on it.
CategoryUnknown Or Other
DateJan 03, 2020
StateRI
Description
Windshield cracked spontaneously. Driver window does not open.
CategoryVisibility/wiper
DateJan 03, 2020
StateME
Description
I was driving down the highway at 70mph and my windshield cracked on the bottom left or drivers side. There was absolutely no impact on the windshield of any kind. No traffic and smooth highway. Temp was around 30 degrees. Started out as a 5 inch crack from the bottom up and had a very small divot. Then spread to a 15 inch crack very quickly. I brought the car to the dealership with in 24 hours and they filed a claim with subaru. Within 4 hours the dealership called and said claim was denied. They said crack was caused by outside force due to the tiny divot. The dealership quoted me just under 0. Not being happy with that I called subaru customer service and they very quickly threw 0 at me to help with the repair. Which does not cover the entire cost of the repair. These windshields seem to have a recurring problem with spontaneously cracking and subaru is brushing it off. The eyesight technology does not work with any other windshield, you must buy the factory windshield. I do not feel safe driving my car with a subpar windshield. I'm not confident that the new windshield they are installing will be safe. Please help in this very serious safety issue being ignored by subaru. The dealership has the pictures of the windshield from when I brought it in. I'm trying to get them, I will forward them if I get them.
CategoryVisibility/wiper
DateDec 30, 2019
StateCA
Description
Front windshield cracked, first on the drivers side. Crack started halfway up near where it is glued and then spread out about 2 feet directly in the drivers view, very minor impact according to subaru dealer. Four days later an other crack started halfway up on the passengers side also near the glue point and then spread out about 2 feet directly in the passengers view. Crack are unrelated and according to the dealer both were from minor impacts although I can not see any inpact on the passenger side. Also neither crack was there when the car was parked for the night, both were discovered in the morning.
CategoryVisibility/wiper
DateDec 29, 2019
StateMD
Description
Windshield cracked for no apparent reason. When I parked the vehicle in front of my residence, the windshield was fine. When I came back after parking the vehicle overnight, the windshield was cracked.
CategoryVisibility/wiper
DateDec 29, 2019
StateAZ
Description
Windshield cracked while sitting face forward in driveway. Took it to the dealership in peoria az who denied liability. I pursued with subaru and they said they would pay (1 time only). Dealership took photo's. Date of 8/8 is approximate but was the same day I paid my 1st car payment.
CategoryVisibility/wiper
DateDec 28, 2019
StateUT
Description
I have a 2019 subaru outback purchased dec. 26, 2018. On sept. 28, 2019, I noticed a small star like crack, about 3/16 ths of an inch in circumference on the driver's side of the front windshield. The crack was about one inch in from the edge of the windshield near the roof post. The next day, sept. 29, 2019, the star had radiated into a crack which ran all the way into the center of the windshield. At the time the car had 4,615 miles on it and it had never been off road. I took it to the subaru dealer where I purchased the car and was told the windshield was not under warranty and was referred to a local windshield repair/replacement shop. On sept. 30, 2019 I had the windshield replaced at a cost of $ 395. I then had to take the car back to the subaru dealer to have "eyesight" system re-calibrated at a cost of $ 206. I don't recall the windshield being hit by anything on sept. 28,2019 and the star chip was not there when I left home that morning.
CategoryVisibility/wiper
DateDec 27, 2019
StateVA
Description
While stationary at a red light, on a city street, the rear windshield spontaneously broke. The breaking was unprompted as no object was heard or seen to have hit the windshield; a review conducted by the local authorities of nearby camera footage confirmed this as well. The same issues noted by many others in the third class-action lawsuit filed against subaru regarding their faulty windows exactly describes our situation. The local police were called on the day of the incident to file the report. Additionally, a call to the subaru dealership was made, in which they stated they were "unaware" of any issues with their windows. The insurance company would not pay for the repair, causing us to pay 7. 99 out of pocket. Documents can be provided should they be needed to further this complaint.
CategoryVisibility/wiper
DateDec 27, 2019
StateNC
Description
Went out to garage to get into my 2019 outback and noticed crack on driver side of car. Starts down low all the way to the left and tracks up and over. Crack was not there when I parked the car the night before.
CategoryVisibility/wiper
DateDec 24, 2019
StateCA
Description
I had a cracked windshield after less than 2 months ownership of my 2019 outback. I contacted subaru and they said it wasn't covered under warranty and that I would need to replace it with subaru parts, and have the new windshield synced with my "eyesight" so it would work properly. Frankly I couldn't afford to spend that kind of money so I just went and got an after-market windshield. I was on the freeway when it hapened, out of nowhere. Meanwhile I am out almost 0 for something I think should have been covered by my warranty. I own 2 subaru's ... Both 2019, and felt like I wasn't treated properly by subaru.
CategoryVisibility/wiper
DateDec 24, 2019
StateCA
Description
The windshield cracked without any external event while the car was parked. The rear view mirror which is attached to the windshield sheared off completely. The car was parked in a driveway, this occurred during the day in may after owning the car for a few months.
CategoryVisibility/wiper
DateDec 23, 2019
StateNJ
Description
A spontaneous crack appeared on 2019 subaru outback. What started out as a spell crack, about 4 inches long, has now progressed to almost 12 inches in a day.
CategoryVisibility/wiper
DateDec 23, 2019
StateKS
Description
Windshield cracked for no reason
CategoryVisibility/wiper
DateDec 15, 2019
StateUT
Description
I have owned my outback for 6 months. In that time I have had my windshield crack 2 times with no apparent damage. The first time was 2 weeks after ownership, driving down the highway, not impact from anything and it just cracked. Second was tonight, driving home I heard what sounded like a large drip, next thing I know my windshield is cracked on the bottom near the defroster. I looked along the crack and their is no chip or evidence of impact.
CategorySuspension
DateDec 10, 2019
StateFL
Description
I took the car in for service because the car was pulling to the right, along with the regular oil change, and the dealer is telling me that the spindle is bent. They are telling me that this could only have occurred in an accident, but we have not had any accidents in the 11,800 since we purchased it new last december.
CategorySteering
DateDec 06, 2019
StateHI
Description
Vehicle steering is dangerous... Vehicle suddenly lunged hard right then hard left ... All while in motion on the road about 35 mph... Was very perplexed and I'm scared to drive the vehicle now... After googling make & model recalls earlier years had steering issues recalled... Perhaps this is the case for this vehicle? Too dangerous to drive...
CategoryUnknown Or Other
DateDec 06, 2019
StateGA
Description
Windshield has a crack under the wiper blade that has spread outward in a c pattern. Vehicle was parked in shopping area and no other personal were nearby. Weather was clear and no objects had impacted the vehicle while driving. Star pattern was noticed after dealership used pen to open the area up more. Please see attached picture
CategoryVisibility/wiper
DateDec 06, 2019
StateNC
Description
We sustained a cracked windshield from a small stone impact while traveling at 60mph on a multi-lane highway. The road and weather conditions were good, with no obvious debris on road, and only passenger cars in front and next to us suggesting stone may have come from another cars tire tread. The impact left a small (~1mm) crater on passenger side about mid-way up and ~2 inches from edge, but generated a curved crack nearly a foot in length (and still expanding) and reaching all the way to the edge of windshield. I owned a 2007 suburu for over ten years prior to this vehicle and sustained many minor gravel impacts especially post-winter storm and never sustained damage requiring windshield replacement. Likewise with over 40-years experience with numerous cars I have never seen a windshield fail given impact by small stone. This is clearly a defective component and presents significant safety issue. The cost for replacement is high because sensors require original equipment from suburu and chance of subsequent failure is also high given replacement would likely also be defective.
CategoryVisibility/wiper
DateDec 03, 2019
StateCA
Description
Vehicle had two spontaneous cracks within the first 1700 miles of use.
CategoryPower Train
DateNov 23, 2019
StateKS
Description
Unknown origin. Currently approximate miles 12500. Travel 450-550 miles per week, 400-450 miles are highway miles. Somewhere between 10,000-11,000 miles I started noticing a high-pitched squealing/whining only while in motion. It starts around 20-30 mph, and either goes away or becomes unnoticeable after ~50 mph. Could not pinpoint where it was coming from. When scheduling regular maintenance, dealership was notified of noise. At the time of maintenance, service department investigated said noise. The service department stated that it was the carrier bearing. He did not make it sound urgent, that it was "more of an annoyance right now" and would cause "more serious issues eventually ".
CategoryVisibility/wiper
DateNov 19, 2019
StateWI
Description
Less than 5 months old and the windshield randomly starting cracking on passenger side under viper. I have not known anything to hit the windshield. The crack has now moved over the center of the windshield.
CategoryVisibility/wiper
DateNov 16, 2019
StateCA
Description
Broken windshield. There has been no impact and there is no sign of impact yet my winshield on a 5 month old car is cracked. Its approximately 10 inches and circular from the top down behind the rearview mirror. I noticed the crack while parked. Possibility after going through a car wash. Also the heat from being parked on the hot driveway may have brought out the flaw.
CategoryVisibility/wiper
DateNov 11, 2019
StateCO
Description
Windshield spontaneously cracked during the year's first freeze. Car was garage parked and no impact occurred. Subaru provides no support for this issue, so I'm just going to drive around with a broken windshield and take on the associated risks.
CategoryVisibility/wiper
DateNov 11, 2019
StateMI
Description
Windshield has spontaneously cracked twice in 6 months, once when driving down an in town road, once when sitting in the parking lot all day while I was at work.
CategoryUnknown Or Other
DateNov 08, 2019
StateFL
Description
After owning 2019 subaru outback for 6 months, washing it I found 6 to 7 chips scattered around the front windshield. I had the windshield replaced due to living in florida, not wanting to take any chances. I driving vehicles for more than 45 years, I don't think that I had 6 chips on all the vehicles combined. I believe that subaru has inferior quality windshield glass.
CategoryVisibility/wiper
DateNov 08, 2019
StateNE
Description
The vehicle has had windshield cracks appear three times in the six months we have owned it (purchased new). Both the dealer and the glass repair shop indicate that this is a common problem for this model. In the first two instances, there was a minor impact with a small pebble or bit of sand at city speeds (less than 40 mph) and in the most recent incident, the crack appeared suddenly and without obvious impact while driving on the interstate at 70 mph. None of the impacts were sufficient, in my estimation, to cause damage significant enough to require replacement of the windshield, but, in all cases, the crack spread across the entire windshield within moments. Based on other reports on the internet, it would appear the windshield on these vehicles is poorly designed and/or manufactured, creating a safety issue.
CategoryUnknown Or Other
DateNov 06, 2019
StateTN
Description
While driving down a state highway on 9/26/19 at 55 mph my passenger and I heard a small little tick sound and she said, "that's the same sound my crosstrek made on monday when it chipped and cracked the windshield". So we started looking around the windshield and sure enough now mine was chipped and cracked at 5 weeks of age, both vehicles were bought new. Then a few weeks later, 10/12/19, on an interstate at 70mph another small, insignificant tick and I start looking around and again, same thing. Yesterday (as of this post) on a state highway at 55mph, right in front of me this time the same small tick sound yet another chip and crack! I've hit bugs harder than these hits that are producing chips and cracks!! Both my 2019 crosstrek and 2019 outback now have multiple chips and cracks in their brand new windshields and none of them are from legitimate impacts with a stone or rock.
CategoryVisibility/wiper
DateNov 06, 2019
StateMN
Description
The front windshield spontaneously cracked. It was snowing, we had the wipers going and the vents to defrost on. On our 3 minute drive to work, while we were stopped at a stoplight the crack formed, and then spread. It covers nearly the entire width of the windshield. At first we thought it was a water streak - but it did not follow the path of the windshield wipers. We did not hit a rock or a bump in the road, there was no debris on the road, there was no hail, there was no reason to explain the crack. We immediately took it to the subaru dealer which we purchased the car. They told us that this was not covered under our warranty and that we would have to purchase a new windshield from subaru and then have it installed by them. We needed to do this so they could re-calibrate the eyesight system. I am incredibly frustrated that a 2019 vehicle requires such an expensive windshield repair after no faulty driving or clear incident that caused damage. We were quoted 00 to replace and recalibrate.
CategoryVisibility/wiper
DateNov 06, 2019
StateMD
Description
I have had this vehicle for about 6 months and have driven it less than 6,000 miles. It was parked in my driveway with no cracks or dings in it as of two days ago and coming out to my car this morning there is now an 18 inch hairline crack. There is no impact area and no rocks have hit my windshield while driving it. I have to believe this is spontaneous breakage, especially reading these other complaints. The windshield has not been touched and the weather has been mild. This is unreal.
CategoryExterior Lighting
DateNov 05, 2019
StateCA
Description
Headlights are aimed too high. According to subaru this can't be adjusted. This is their steering adaptive headlight. I get high-beam blinked but too many oncoming cars. On dark nights I can see their angle is up not down toward road. I see great but oncoming must be difficult. You must be able to have ability to adjust.
CategoryVisibility/wiper
DateNov 05, 2019
StateVA
Description
The windshield spontaneously cracked in october of 2018 while driving on I-64 on my way to work. The windshield was replaced and again cracked in nearly the same location in december of 2018 while driving on I-64. This windshield was replaced and in july 2019 cracked again while driving on I-70.
CategoryStructure:body, Visibility/wiper
DateNov 04, 2019
StateIL
Description
Windshield in my vehicle cracked twice within 11 months of owning this vehicle due to little or no cause. I had to pay for the windshield out of my pocket.
CategoryVisibility/wiper
DateNov 03, 2019
StateUT
Description
The windshield has taken more rock chips and cracks than any other windshield I've had. I was told I had to have my windshield replaced by their certified groups due to the eyesight system and they wanted me to replace my brand new windshield for 00. I just bought the car in july. September a rock hit the windshield and it was on a sunday and there wasn't a repair shop open on sunday and when I came out the the car monday morning it spread over 2 feet. I'm reluctant to replace since I know I will catch another rock as soon as I shell out way too much for glass.
CategoryVisibility/wiper
DateNov 03, 2019
StateNE
Description
Windshield cracked in multiple places. First crack occurred 1 week after purchase of brand new vehicle. Multiple cracks occurred occurred while driving. Last two significant cracks occurred while car parked.
CategoryVisibility/wiper
DateNov 01, 2019
StateCT
Description
I was driving my brand new subaru outback 2019 with less then 1200 miles on it and I noticed a crack in the center bottom of the windshield. The crack worked it's way up from the bottom. I did not hear or see any impact to the windshield. I immediately reported the issue to my local dealer and subaru of america (sr #:1-46794058270). The service manager at my local dealer was convinced the glass crack was caused by an impact and said they would not cover it. I had to go through insurance to get the repairs fixed. There seems to be a defect with these windshields that needs to be investigated.
CategoryAir Bags
DateOct 31, 2019
StateCT
Description
Airbag warning light comes on when charging samsung galaxy note 9 phone with staples charger plugged into 12v socket. This is not only happening in my subaru. I rented a 2019 nissan pick up and the exact same thing happened. The questions that I have are: are the airbags still functional when the warning light comes on. Is it an issue with the samsung galaxy note 9. Is it an issue with a quick charger plugged into the 12v socket. Since it happened on 3 cars (2 different subarus, nissan truck), my assumption is the phone, charger or combination of the two. Happens when I plug the phone in, within a few minutes, I'm usually in motion. Doesn't matter city, highway, turning, etc. This has been happening regularly for some time.
CategoryElectronic Stability Control, Visibility/wiper
DateOct 31, 2019
StateWA
Description
I bought my brand new 2019 subaru outback on may 19, 2019. On august 9, 2019 (82 days after buying the vehicle), I was driving about 30 mph down a side road with very little traffic. A tiny rock struck my windshield and immediately caused a crack. Within minutes the crack expanded to more than a foot long. Within days the crack expanded to be more than two feet long. I had the windshield replaced at the subaru dealership by a third-party glass repair business (that carter subaru of ballard uses for all glass replacement). After the part was installed, subaru had to recalibrate the eyesight cameras to ensure the vehicle was safe to drive. The windshield replacement (8. 58) and the recalibration (5. 45) totaled

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,0494. 03. I thought I was just unlucky, having cracked the windshield and required repairs only 82 days after buying the car. Then today I read an article that said the windshields on 2017-2019 outbacks may be defective. If this is the case, I'd like subaru to pay for my windshield replacement,ent.
CategoryStructure:body, Visibility/wiper
DateOct 29, 2019
StateMI
Description
I purchased a new 2019 outback at the end of march in 2019. In may 2019, my windshield spontaneously cracked, diagonally across the entire windshield. I took it to the dealership in july to note the crack and request they replace it since it seemed to happen without any impact. The crack began from the top edge on the passenger side. I never received a response from subaru or the dealership.
CategoryUnknown Or Other, Visibility/wiper
DateOct 29, 2019
StateAK
Description
Within two weeks of driving my brand new 2019 outback, I had an 10-to-12-inch crack in my windshield. I am an incredibly careful driver and had only been driving on paved roads at moderate speeds. I also was driving a passenger around during this time period and neither one of us heard a sound (e. G., a rock or pebble flying up and hitting the windshield). I have absolutely no clue how I could have gotten a large crack within the first ten days on the road, especially since neither I nor my passenger encountered any sort of road condition or environmental/weather condition that might have caused it. It just mysteriously appeared in the windshield one day. I have been confused for the past 6 weeks but then I heard that there had been similar issues with subaru windshields, and I believe mine is simply defective. I cannot afford to fix it, and this repair is not covered by my extended 10-year warranty. The subaru dealership connected me with safelite, which gave me an estimate of over 00 to replace the windshield.
CategoryUnknown Or Other
DateOct 29, 2019
StateNC
Description
Windshield cracked for no apparent reason, large crack on passenger side. I was driving my car on city streets when this happened.
CategoryVisibility/wiper
DateOct 29, 2019
StateTX
Description
I have had 4 windshield cracks on my 2019 subaru outback since purchase in march 2019. The vehicle was on the highway all 4 times and was hit by a rock. This cannot be normal- I had a honda civic for 7 years and 150,000 miles and no cracks (even though rocks hit it many times).
CategoryForward Collision Avoidance, Vehicle Speed Control:cruise Control
DateOct 28, 2019
StateTX
Description
2019 subaru outback. Consumer writes in regard to design or malfunctioning of technology. The adaptive cruise control failed to maintain adjusted speed. *as the consumer stated while driving the cruise control was set to 45mph at which point, the vehicle speed up and crashed into the car ahead. The pre-collision brake system did not activate. *js
CategoryStructure:body, Unknown Or Other
DateOct 28, 2019
StateNC
Description
Crack appeared in windshield with no apparent cause and quickly expanded, requiring replacement. First noticed crack while driving on city street. No visible nick, nothing appeared to have hit windshield prior to appearance of crack.
CategoryVisibility/wiper
DateOct 28, 2019
StateCA
Description
The windshield of my car cracked by itself while it was parked at the parking ramp at work.
CategoryVisibility/wiper
DateOct 28, 2019
StateID
Description
The windshield developed a large crack starting from the top-center edge without knowledge or signs of impact. The crack was not there in the evening and was over 6" long in the morning (vehicle parked in fully enclosed garage overnight).
CategoryVisibility/wiper
DateOct 28, 2019
StateVA
Description
While parked in my driveway with no trees or cars nearby, my windshield spontaneously cracked from the driver side all the way to the passenger side. I have found this is an ongoing issues with subaru involving a lost law suit in 2018, and a current 2019 law suit on going. There are nearly 100 complaints on nhtsa. Gov, countless articles, and forums from 2019 subaru owners. In addition, my rear windshield fluid doesn't work. I have had several electronic issues including the touch screen constantly resetting, the voice activation turning on by self itself, and notification alarms going off for no reason (like obstacle in road with nothing there) just to name a few. When I went to the dealership to have them help with the windshield they were very rude and dismissive, they wouldn't even begin to listen to me often interrupting me when I spoke and refusing to help me with my issues. They instructed me to contact subaru directly since they won't do anything to help me. I am beginning to wonder if I need to pursue a lemon law case or if I can actually be helped at all with these issues. I am a longtime fan of subaru and was greatly looking forward to owning my own for the first time.
CategoryVisibility/wiper
DateOct 28, 2019
StateAZ
Description
Purchased outback with 6k miles 8/2019 have had to replace 3 windshields 1st was small chip when driving that grew almost instantly to approx 2 feet after 2nd replacement drove home parked in garage woke up to crack across middle of window originating driver side a pillar half way up went back to safelite they suggested to contact subaru . I feel this is poor quality material windshield
CategorySteering
DateOct 27, 2019
StatePA
Description
I have noticed that when driving above 40 mph the steering seems to "slip" and pull the car to the right. At that time the steering wheel has additional play making an immediate correction impossible. Highways have been clear however I am concerned what will happen when roads are slick w inclement weather. Took back to dealer; they adjusted toe rods. Problem still persists. I am concerned that this is a significant safety issue.
CategoryUnknown Or Other
DateOct 27, 2019
StateCA
Description
Had my new car for 2 months and was driving about 50 miles an hour on the freeway, in the far right lane to prepare to exit. Heard a sound from the right front of the car, then noticed a very small crack in the upper right side of front windshield and thought a rock was kicked up by another car but saw no objects and there were few cars driving near me. It seemed odd and unsafe that a windshield could crack from little to no impact. Over the next day, the small crack expanded to about 12 inches. Spent 7 to replace the windshield and re-calibrate eyesight.
CategoryVisibility/wiper
DateOct 27, 2019
StateMO
Description
I was driving down the road, no cars in front of me, and I heard a click. I looked around and noticed a 3' crack in the windshield. The crack has since grown to 24'
CategoryVisibility/wiper
DateOct 27, 2019
StateCO
Description
Eyesight windshield broke while driving on a freeway in light rain. No known cause. Crack continued expanding for 2 days in warm, dry weather. Had windshield replaced on an insurance claim with safelite and they also calibrated the eyesight cameras.
CategoryVisibility/wiper
DateOct 27, 2019
StateGA
Description
Windshield crack appeared near the top, by the driver assist camera. Unknown how it occurred. Owner assumed caused by rock slung by another vehicle on the highway, but crack was not noticed until many days later. Insurance replaced the windshield, but a subaru dealership charged 0 for eyesight re-calibration.
CategoryVisibility/wiper
DateOct 27, 2019
StateWV
Description
Windshield spontaneously cracked. Parked at a convenience store, nothing around the vehicle, came out and noticed a crack from the a post into the middle of the windshield. Happened on a saturday, attempted to call insurance company and was told I had to wait until monday.
CategoryVisibility/wiper
DateOct 25, 2019
StateCA
Description
My windshield cracked spontaneously while the car was parked in a ramp. The crack is at the lower passenger side.
CategoryUnknown Or Other
DateOct 14, 2019
StateAZ
Description
Our windshield has cracked twice in one year. The second crack occurred six weeks after replacement overnight while parked in a garage. It extends through the rear view mirror attachment.
CategoryUnknown Or Other
DateSep 17, 2019
StateCA
Description
Front windshield just cracked on a parked vehicle from the mid level on the passenger side. Searching online found many complaints from other users having similar problem. Have just 6000 miles on the car and it has been just 5 months since I brought the new car.
CategoryVehicle Speed Control
DateSep 06, 2019
StateMD
Description
A couple days ago when I was driving on a back road and using cruise @35mph, the car for no reason suddenly started breaking as if to avoid a collision. Nothing was in front of me, not even an oncoming car at a distance. No one was behind me. My response was to manually apply the brake and that kicked out cruise. I haven't had it happen again. Is that something that can happen when using cruise at low speeds? If it were to happen at highway speeds, it could be quite dangerous...
CategoryVisibility/wiper
DateSep 03, 2019
StateNC
Description
I got a brand new subaru 2019 suv in second week of may 2019. Car has around 5500 miles on it. Windshield developed a crack that I observed when I got into my car next morning. Overnight car was parked on my drive way. There are no trees and I dont see any rocks hitting. It cracked out of no where
CategoryVisibility/wiper
DateAug 30, 2019
StateMN
Description
Driving down normal highway and noticed a crack forming. Windshield cracked near wiper from maybe some road dust hit it that is common on any highway. Never had such a big crack from normal road dust before.
CategoryStructure:body
DateAug 27, 2019
StateWY
Description
The rear liftgate only has the exterior electric button to open liftgate. A panel inside the gate has to be removed in order to give anyone trapped inside a safe exit. The panel requires a tool to pry it off in order to get to the latch inside. The key remote fob will only unlock the electric switch, not release the latch. Anyone trapped inside would still not be able to escape the back of the car.
CategoryEngine, Power Train
DateAug 23, 2019
StateAZ
Description
First oil change at 5,850 miles no problem. After second oil change at 11,948 miles, vehicle became undrivable as it stumbles and loses power between 2,000-2,700 rpm. Dealer has repeated oil change 3 additional times as they are not certain if they may have overfilled the engine (known subaru issue). They have also replaced the exhaust, catalytic converter, air filter, intake system, and transmission, all to no avail. Disconnecting the battery and grounding the cables to discharge all capacitors provided temporary relief, but the problem returned within 36 hours and 200 miles. Now entering 3 weeks and 600 miles of troubleshooting and test driving by the dealer, but they have been unable to fix the problem. The car is still unsafe and undrivable, as 2000-2700 rpm is the heart of the power band that is always used when driving.
CategoryFuel/propulsion System, Service Brakes, Steering
DateAug 23, 2019
StateCA
Description
Purchased vehicle in march 2019, since owning vehicle my miles per gallon has been off ranging from 6 miles to 99 miles per gallon and the subaru dealer doesn't know what the issue is. Also, while applying the brakes, you have to apply the pedal all the way down to stop. The vehicle has a soft pedal and a burnt smell in the engine.
CategoryVehicle Speed Control
DateAug 21, 2019
StateOH
Description
Tl* the contact owns a 2019 subaru outback. While the contact was exiting a car wash, the vehicle suddenly accelerated and drove over a curb. The front driver's side wheel was flattened and the vehicle stopped after the contact turned to avoid crashing into a wall. The vehicle was towed to an independent mechanic to be repaired after the claim becomes approved by the insurance company. The contact spoke with subaru of kings automall (9536 kings automall rd, cincinnati, oh 45249, (513) 583-9300) and was informed to have the tire repaired by an independent mechanic. Afterwards, the dealer would have the vehicle towed to them for diagnostic testing. The manufacturer was contacted and referred the contact back to the dealer. The failure mileage was 4,300. *dt *tr
CategoryVisibility/wiper
DateAug 21, 2019
StateCO
Description
Crack appeared on windshield without any prior damage to the area while driving. Started below windshield wiper on driverside and continues for 24" across the center of the glass in a curved 40 deg angle.
CategoryVisibility:windshield
DateAug 19, 2019
StatePA
Description
Tl* the contact owns a 2019 subaru outback. The contact stated that there was a small crack in the middle of the front windshield. The crack expanded in hot weather. The contact called lancaster county motors subaru (1705 manheim pike, lancaster, pa 717-569-4514), but was not diagnosed or repaired. The failure was reported to the insurance company, but no further assistance was provided. The manufacturer was not contacted. The failure mileage was 11,000. *tt*jb
CategoryVisibility/wiper
DateAug 18, 2019
StateTX
Description
Windshield spontaneous crack under wiper deicer connection vehicle was stationary
CategoryUnknown Or Other
DateAug 17, 2019
StateAZ
Description
I was driving at approximately 45 miles per hour, coming down from a mountain range and just reached the bottom. I crossed a cattle guard and my sunroof shattered. I do not believe I rock hit as the dealership believes as their was no one directly in front of me and I was in a remote area of arizona. I believe the sunroof shattered for either no reason or possibly change in elevation and temperatures. This is not safe. Luckily my shield was closed, but the sound alone was startling and could have caused an accident.
CategoryVisibility/wiper
DateAug 17, 2019
StateUT
Description
Substantial windshield crack with no visible previous damage. Vehicle was parked outdoors at approximately 2045 central time on 8/15/2019 facing west. At approximately 0900 central time on 8/16/2019 vehicle had a substantial 7+ inch crack descending from top of the windshield directly above and descending vertically down from near the driver eyesight camera. This is unacceptable behavior for glass which is meant to protect the driver and provide a view port from which most safety systems of the vehicle operate.
CategoryAir Bags, Service Brakes, Vehicle Speed Control
DateAug 16, 2019
StateTX
Description
Slowly pulling straight into parking spot at grocery store. Applied brake when car suddenly accelerated. I was able to control steering, but brakes would not work. Steered car into empty parking spot in front of me then turned hard right to avoid hitting parked cars in row across. Subaru hit a pick up truck that was reversing out of a diagonal parking spot. The car didn't stop upon impact, instead both right side wheels climbed up the side of truck at an angle. Air bags didn't deploy on impact. This was a very dangerous situation. The acceleration was uncontrollable and I am afraid to drive the car.
CategoryVisibility/wiper
DateAug 13, 2019
StateCA
Description
We had our first spontaneous crack about a week after purchasing our outback in november 2018. I'm not sure where it happened but we had not had any rocks hit the windshield. The dealership claimed it was a chip (they used a ballpoint pen to inspect and I believe they created a small chip along the crack line) but they replaced it for free. The second crack occurred about a month after the new windshield was installed. I was driving at the time and heard it happen; there was no apparent road hazard that caused the crack. This time I didn't allow them to inspect with a ballpoint pen and, sure enough, they confirmed it was a spontaneous crack and subaru replaced the windshield for us. The third crack just occurred and I believe it is also a spontaneous crack that happened in a parking lot. There is no apparent chip. All of them start in the black area below the wipers. I wonder if there could be a defect in the structure of the car that causes undue stress on the windshield. I went to a local subaru dealership to have it inspected and the first thing they did was get their ballpoint pen out. I will wait to go to the dealership where we purchased the car and will also pursue issue with subaru customer relations.
CategoryUnknown Or Other
DateAug 08, 2019
StateNM
Description
Driving on highway with no one around at 7 am on sunday at 75 mph the sunroof exploded. Our sun shade was closed so all glass was blown across roof taking paint with it. Subaru replaced under goodwill not warranty.
CategoryUnknown Or Other
DateAug 07, 2019
StateMI
Description
Windshield has cracked two times in the 3 months I've own the car. I was on the highway a tiny stone hit the windshield and it ran all the across immediately. I had it replaced and the same thing happened. Just not normal.
CategoryVisibility/wiper
DateAug 03, 2019
StateCO
Description
We were driving on a residential street at approximately 25 miles per hour. The passenger slapped at a mosquito with his open hand and the windshield cracked with a loud sound and with a spider web pattern on impact the passenger's hand was not red, did not hurt, and did not develop a bruise. This was high in the upper right hand corner and the cracks are spreading across the entire windshield. The car is a 2019 subaru and has less than 9000 miles on. It was purchased in september 2018 and was not driven during the winter months the windshield was free of any dings or scratches. This is being reported because of our concern that if a simple slap on the inside can break the windshield, a rock thrown by another vehicle could come through the windshield and hit a person. We have a windshield replacement guarantee so the windshield will be replaced at no cost, but we are not comfortable having it replaced with an original subaru windshield. I have pictures but I cannot get them to download to this site.
CategoryEngine, Steering, Unknown Or Other
DateJul 25, 2019
StateMN
Description
Engine does not brake when going downhill as the manual says it should. My previous outbacks (2006, 2011, 2017) did have engine braking. Regional service office suggested I place the car in cruise control in order to control the speed. Car picks up speed quickly, so using the brake pedal is the best option. However, the problem is no engine braking when there should be at least some. This is dangerous on any hill. Second, steering is problematic. First, there is to much play in the steering wheel. Second, when in cruise control, the steering wheel seems to have a mind of its own, especially on curves. I am constantly having to work at controlling the steering wheel. It's very tiring. The third issue is in regard to the navigation system showing inaccurate speed limits. I noticed this problem had been reported as early as february 2019. I have had this vehicle since may 31, 2019.
CategoryVisibility/wiper
DateJul 25, 2019
StateCA
Description
Car was parked in covered car port overnight. In morning, a horizontal crack had appeared in front windshield. Crack is 18-24 inches long. Running from passenger side pillar to area near center of windshield. About 18 inches up from dash
CategoryUnknown Or Other
DateJul 24, 2019
StateFL
Description
Bought july 6 @subaru of port richey found it had 1 unrepaired recall on it, subaru wuh93 nhtsa's #19v493000, days after I had taken possession. They sold me as new a car with a recall giving me keys and sending me home. Subaru has confirmed all dealers were notified of the recall wuh93. Have all documents and copious e-mails, to uphold my claim. I want them to be held accountable for breaking u. S. C 49 - 30112(a)(3). C. F. R. 301120(I) and selling, and delivering (keys) a vehicles to an elderly couple, with safety recalls on it, to drive home,. And then days later notify me of the recall.
CategorySteering
DateJul 22, 2019
StateMA
Description
When driving on highway from 40-70 mph, and making a turn to right or left, the steering will suddenly over steer towards the direction of the turn, giving a feeling of loss of connection between steering wheel and the car's wheels. Feels like too much play in steering wheel. Have to over correct the other direction to get steering feel and correct direction for the car back. Dangerous.
CategoryUnknown Or Other
DateJul 20, 2019
StateVA
Description
The certified subaru windshields are too thin. They break with little to no impact. I've had to replace two so far with only 3400 miles on the odometer. Have I mentioned how expensive these windshields are to replace, upwards of 00. I know subaru had a previous glass recall, but someone needs to look, into the 2019 windshields.
CategoryUnknown Or Other
DateJul 16, 2019
StateMD
Description
Front windshield sustained a small chip in the upper area behind the rearview mirror and has subsequently turned into a huge crack extending across and down the passenger side. There was a previous class action lawsuit for the 15-16 outbacks regarding the windshield. The fact that the windshield is cracking this easily from a small chip leads me to believe that they did not fix the issues from the previous 15-16 model year windshield design.
CategoryVisibility/wiper
DateJul 15, 2019
StateVA
Description
Spontaneous windshield crack that originated directing underneath windshield wiper on passenger side while parked outside. Windshield was cleaned hours before crack appeared, and no imperfections were observed; vehicle not driven or moved. Got in vehicle in evening and crack was present expanding almost the entire side of passenger view.
CategoryVisibility/wiper
DateJul 15, 2019
StateTN
Description
My vehicle was parked in my driveway. I came out of my home to get ready to drive when I noticed the windshield cracked. It begins with a vertical split of the glass with no sign of a point of impact from debris. Cause: unknown. I called the dealership and explained that I had not been driving nor had a rock hit my windshield. They said that it would take them a week for them to get a rep and service manager to inspect. The crack had since grown by the time they saw the vehicle. They said it would not be covered under warranty to replace the windsheild.
CategoryStructure:body
DateJul 14, 2019
StateMA
Description
Panel above driver pedals fell off while driving making it impossible to use the gas or break pedal. The panel was improperly installed and missing holding clips and screws.
CategoryVisibility/wiper
DateJul 10, 2019
StateFL
Description
Our new 2019 outback experienced a windshield crack while driving without any indication of impact of a foreign object. The crack appeared immediately after turning on the defog system while driving. The local dealer insisted that the crack was due to outside influence and not windshield material failure. After contacting subaru of america the windshield was repaired as a courtesy at the dealership.
CategoryVisibility/wiper
DateJul 09, 2019
StatePA
Description
Small rock hit lower left corner of windshield, approximately 2 inches from edge. Continued driving. Suddenly, entire windshield cracked across approximately 70% of glass within 5 minutes, obstructing view. Initial impact was tiny chip, barely visible without close inspection. Normal driving conditions, highway, 60mph, dry road & weather, before sunrise. Single owner vehicle, 10k miles. Complaint also filed with subaru.
CategoryVisibility/wiper
DateJul 06, 2019
StateKS
Description
Purchased new 2019 subaru outback. When parked in the garage overnight after just a couple weeks a stress crack began to form from the top of the windshield going down. The next day it was outside on a hot day and the crack began to get worse. No impact on windshield from rock or anything else. May be caused from heat? Vehicle was stationary in both cases.
CategoryVisibility/wiper
DateJul 05, 2019
StateMA
Description
Just experienced my second spontaneous crack within four six months where the windshield needed to be replaced on my 2019 subaru outback. The crack starts at the bottom of the windshield below the wiper blades and the crack expands upward approximately 12-18 inches. It is beyond meshy these windshields have to be replaced so often and it is my opinion they are made with materials that cannot stand up to day to day temperature changes of new england. The car was parked all weekend and had no crack. However, on monday morning, the crack was there.
CategoryVisibility/wiper
DateJul 04, 2019
StateTX
Description
Please review and escalate this manufacturing defect. The same issue resulted in a class action lawsuit in california. I purchased my 2019 subaru outback on 12. 31. 18. After work in mid april of 2019, I returned to my parked car. Unlocked and entered the vehicle from the driver's side. I lowered the sun shade and noticed a large crack in the front windshield. It started at the bottom edge of the glass on the driver side, arced up and curved towards the passenger side of the car. No other damage was noticed inside. I got out of the car and checked it for any additional damage and checked the windshield from the outside. There did not appear to be any other damage than the cracked windshield and a miniscule left passenger door ding. As if the edge of another car door came in contact with my subaru. No road hazards or debris was encountered on the way to or from work. I notified the dealership, hiley subaru of fort worth, and requested to have the windshield replaced during my next service appointment indicating this was a manufacturing defect under warranty. At the service appointment, they declined to replace the windshield under warranty.
CategorySteering
DateJul 01, 2019
StateOR
Description
On freeway - traffic moving at about 45 mph on corner - the car veered sharply towards the freeway inside wall. No control of steering when I tried to gently correct - when the car finally responded it veered sharply I tot he lanes to my right. The steering was out of my control. I have only had the car for a week - it is brand new and the steer assist was on. The subaru outback 2019 steering was out of my control on a corner going approx 45 mph - dangerous. There is something seriously wrong with the steering. My 1998 and 2016 outbacks drive and cornered excellent rly - the subaru outback 2019 has a seriously dangerous steering problem.
CategoryVisibility/wiper
DateJul 01, 2019
StateKS
Description
I purchased this vehicle brand new march 2019. I developed a crack that started at the base of the windshield, closer to the passenger side, that quickly spread throughout the windshield 3 months after purchasing and with less than 6k miles. It appeared to be from a small stone chip. The point of impact was very minimal and I have had other vehicles that have had much larger chips that have 'spidered' but never spread as rapidly as this crack on my new outback. I worked with my insurance to have the windshield replaced, total cost was over 0. I drove the car 4 times in 3 days after getting it replaced, all on paved roads. This morning I developed a crack at the top of the windshield right in the middle that quickly spread throughout the windshield again. Their appears to be a small sandstone chip that may have been the reason for the crack. I am taking it back to the place that replaced it and hoping it's covered under the warranty of the recent replacement. This issue needs to be resolved by subaru because it sounds like it's a very common problem.
CategorySteering
DateJun 30, 2019
StateOH
Description
The steering seems to float. You lose road feel and the steering seems to catch. There is also a single beep heard when this occurs.
CategoryVisibility/wiper
DateJun 25, 2019
StateUT
Description
The windshield cracked after less than a month of ownership. It started from the lower passenger side below the wiper on the heating element. It manifested one morning before I left for work in late may. My dealership refuses to replace it, claiming it was a rock, though there are no chips or spidering. It's a single long crack that winds across the windshield. When I asked them how it could have been a rock without a point of impact, the response from the service manager was "rocks can do funny things." my 2016 impreza had its windshield replaced with this exact type of crack under warranty.
CategorySteering
DateJun 22, 2019
StateFL
Description
Based upon the subaru review in the consumer reports april auto issue, I purchased a 2019 outback. There is a problem with the steering. It has about thirty degrees of play. It takes constant adjustment to keep the vehicle in the center of the lane. The service department told me that there is nothing wrong with the steering. I just had to get used to driving with the subaru 'eye sight'. Driving on the interstate is stressful to say the least. On a trip to tampa on I-275 I almost side swiped another car.
CategoryElectrical System, Vehicle Speed Control
DateJun 21, 2019
StateMN
Description
Recently purchased 2019 subaru from a similar 2017. Cruise control speed settings have changed which now require you to take your eyes off the road to watch for speed settings to change. On the 2017 and all other vehicles I have owned, to increase your speed setting by one mph, you push once and release. To increase by 5 mph, push and hold until it senses the increase. Now.... A quick push of the button results in a 5 mph increase while you have to hold the button and watch the dashboard indicator as it slowly increases your setting 1 mph at a time. This is dangerous since your eyes are no longer on the road but on the dash area. Everything else I own, thermostats, keyboards, tv remotes.... All move up or down one degreee or channel at a time unless you hold the key press longer, then you get a faster repeat. I feel that taking my eyes off the road to watch my speed selection change is akin to texting. Downright dangerous. The dealer from whom I purchased the new vehicle responds by saying.... "things change, get used to it". I find this situatiion unacceptable!
CategoryVisibility/wiper
DateJun 21, 2019
StateCA
Description
Vehicle was stationary, parked at my house when I realized the back windshield was completely shattered. It was still in place because of the tempered glass. I opened the door to get something out of the car and the windshield fell apart into my car and on the ground. Under 7000 miles on the car.
CategorySteering
DateJun 09, 2019
StatePA
Description
Steering wobbles veers in and out of lane at random! Best way to describe it is that it feels like 'engaging and disengaging' feels like I am losing control while driving! Needs a total recall. Accidents will happen!
CategoryElectrical System
DateJun 06, 2019
StateIL
Description
While backing out of my garage, the radio unit froze making the backup screen inoperable. This is a brand new car with 200 miles on it. According to the dealer, they will have to replace the head unit. They were able to get the unit working, hopefully until the new head unit arrives, by physically disconnecting the car battery. Upon research, it turns out this has been a huge problem for subaru. Had I known, I would never have bought the car. I have no confidence that they can fix the problem and worry I will be left with a crippled car with no warranty or redress. Since a back up camera is a required safety feature under federal law, subaru should not be able to sell these defective cars until the problem is fixed, the infotainment system should have a lifetime warranty, and a full recall should be ordered. Just google 'subaru head unit failure.' how much more information does nhtsa need before it acts? Does a child need to be killed in a back up accident because of defective back up camera before appropriate action is taken? It is criminally negligent to allow these cars to continue to be sold until subaru has proven that they hav fixed the problem!
CategoryVisibility/wiper
DateJun 05, 2019
StateMD
Description
We were driving our subaru outback with 1100 miles on it on the highway on sunday may 26, 2019 - there was not much traffic and no one was in front of us. We noticed a crack in our windshield and at first did not think it was a crack. When we got to our destination we looked at the windshield - only to find what was a 4 inch crack. Nothing hit the windshield it just cracked. The crack started on the passenger side of the windshield below the wiper blade (as others have stated also) at the present time the crack is about 18 inches and has gone from the passenger side of the windshield to the driver side and has taken a turn now back to the passenger side. Know that others have voiced similar problems with the subaru outback from 2019 as well as earlier years of the model. Feel as though subaru is responsible for this issue.
CategoryVisibility/wiper
DateJun 05, 2019
StateNJ
Description
My windshield cracked below the wiper. It started dead center and crack spread rapidly. Research shows other subaru owners with the same issue. Subaru will not admit to a defect. Vehicle was in motion. No vehicle was in front of me
CategoryVisibility/wiper
DateJun 05, 2019
StateAZ
Description
I took delivery of a 2019 subaru outback in mid-january 2019. In march (03/12/2019) a small rock hit the drivers edge of the windshield resulting in a large crack. I worked it through my insurance and the windshield was replaced by a third-party installer working directly with the local subaru dealership. At the time, I had only 2k miles on the vehicle. In may (05/09/2019), a small rock hit the replacement windshield and there is now a large crack. The windshield will need to be replaced. The vehicle had less than 5k miles on it. I've had two (2) broken windshields before I have even had my first oil change. My previous vehicle was a 2007 subaru outback. I drove it for 12 years and 235k miles and never had a cracked windshield even though it had been hit by countless rocks and had numerous chips. Two windshields in three months suggests the problem is with the modern glass that is designed to work with the subaru eyesight system. I wrote and asked subaru to replace the second windshield as a warranty item but they declined. Both incidents occured while driving on paved highways.
CategoryUnknown Or Other
DateMay 27, 2019
StateNM
Description
When I drive my new 2019 subaru outback with eyesight (one month old) on highway, a truck runs over rocks and they hits my windshield. Then the windshield has chips and cracks. The cracks grow larger than a dollar bill in few minutes and one crack is larger than 22 inches in few hours. It seems to me the windshield is not well made and does not have good quality. It is not safe.
CategorySteering
DateMay 10, 2019
StateCT
Description
Beginning in march of 2019, I began noticing that the steering felt "wobbly" above 40 mph, as if the car hit a patch of ice or was struck by a sudden gust of wind. Driving feels very unsafe. This is our third subaru outback, going back to 1998, so we are familiar with driving this car (or at least older model years). Further, by turning off the new "lane departure switch" this problem is minimized. We just moved from florida to connecticut and I am not looking forward to driving this car in the winter. These cars need to be recalled and fixed before someone has a serious accident!!!
CategoryVisibility/wiper
DateMay 03, 2019
StateIA
Description
I had parked try 2019 outback for work on a public street. When I got in after work and closed my door, the rear glass shattered and about 1/4 of it fell into the back of the car. I inspected the interior of the car and the outside area where it was parked, looking for some sign that maybe someone had tried to break in or vandalized it. I found no sign. I then pushed more of the shattered glass inside my car to improve the rear visibility, and drove to a glass repair store.
CategorySteering
DateMay 02, 2019
StateFL
Description
Above 50-60 miles an hour the steering began to wander (it felt like I had no control and the car wanted to steer itself) very dangerous! On an interstate where speed limit was 70mph.
CategoryVisibility/wiper
DateApr 25, 2019
StateVA
Description
Warm sunny day. Left work, driving home, heard a pop and there is a 12" crack in the windshield that starts at the top and goes down from there. No stone/rock hit,
CategoryVisibility/wiper
DateApr 23, 2019
StateNY
Description
2 windshields have cracked without an obvious cause. Occurred at 2,000 and 7,000 miles.
CategoryVisibility/wiper
DateApr 23, 2019
StateMT
Description
2019 subaru outback purchased 2/20/19; took possession 2/22/19. On 4/14/19 two very large (18-24in)cracks, rapidly spreading appeared as I started up my vehicle. One crack started about 2 in above the lower corner on the driver's side. Approximately 2 weeks before this crack appeared, a very small piece of gravel struck the windshield in this area but no damage/cracks/holes were visible on close inspection following this. The second crack originated approx. Midway below the wiper apparatus on the drivers side. There had been no rocks hitting in this area previously or other damage. Again, both cracks started after the vehicle had been immobile overnight in my garage; the temperature that morning was in the high 40s (48f) and immediately occurred on starting the vehicle and spread within seconds to 18-24 inches arching across the driver's side windshield. Since, the cracks have continued to spread approx 1-3 inches per day. In contacting the dealership, they deny any issues with subaru outback windshields. This is unlike any windshield cracking experience I have had and does not appear to be due to rock damage, other external damage.
CategoryUnknown Or Other
DateApr 22, 2019
StateCA
Description
I was driving from sacramento to long beach - about 200 miles into the journey, at about 6:10/6:15 on a mild evening (temperature was about 75) my sunroof suddenly exploded. The road condition were fine, there was no debris in the road that I could see or was aware of. I was traveling with traffic at about 75 mph (speed limit is 70). The sound was like a shotgun blast. It was, without exception, one of the most frightening experiences I've had, particularly in a vehicle. I pulled over and saw what had occurred. It is unlikely that something struck the sunroof - I had a thule cargo box on the vehicle and nothing could have struck it from above. It was also unlikely for something to have hit the windshield from the road - it would have had to fit in the space between the hood and the cargo box and I heard nothing before the explosion - additionally, there is no damage or evidence of anything hitting the roof anywhere else that I can see now. I have contacted subaru and made them aware they have begun their own internal investigation.
CategoryVisibility/wiper
DateApr 19, 2019
StatePA
Description
My concern is with the quality and safety of the windshield on the 2019 subaru outback. I purchased a 2019 subaru outback on 12/31/18. It now has 3200 miles on it. On 04/17/19 I noticed an 8-10 inch crack in the windshield. There was a very small, barely noticeable, chip within the crack. At no time did I hear anything hit the windshield while driving. Therefore, a cracked windshield was shocking and entirely unexpected from such minimal contact with the windshield. When the car is not in use it is garage kept. My commute has not changed since buying this car and I have never had a car windshield crack in over 30 years of driving. Due to the size of the crack, the entire windshield must be replaced and the subaru "eyesight" system re-calibrated. It is my opinion that the windshield should not have cracked in this situation. A simple google search indicates that others have concerns with the 2019 subaru outback windshield.
CategoryUnknown Or Other, Visibility/wiper
DateApr 12, 2019
StateCA
Description
On 4/10/19 as I was getting into my car, I noticed a huge crack on my driver side of the windshield that starts from the base running toward the center of the windshield. The car was bought on jan 20th of 2019 and has 4200 miles. Called safelite and they are estimating 00+ to replace.
CategoryVisibility/wiper
DateApr 10, 2019
StateIL
Description
On two separate occasions, something was kicked up and hit the windshield of the vehicle. Both time an immediate crack was sent throught the windshield. Both times were on an highway, traveling about 45mph. I have had things pop up and hit my windshield in other vehicles and maybe they just chill or star . I feel there is a significant difference in the strength of the glass that is used, in this vehicle I feel it is extremely weak.
CategorySteering
DateMar 30, 2019
StateCA
Description
Loose control of the steering wheel when driving faster than 50 mph on highway, or turning on curves. The steering wheel tends to wander that the driver does not have the control of the steering wheel. The driver feels unsafe.
CategoryUnknown Or Other
DateMar 28, 2019
StateTX
Description
The windshield developed a crack and significant expansion cracks while driving 70mph on a highway on 27mar2019. There was no car within 1-2 football fields. This was on a 4-lane divided highway. The pebble that may have hit my windshield should not have caused the significant damage to the windshield since no vehicle was nearby. I have had this car for
CategoryVisibility/wiper
DateMar 18, 2019
StateMI
Description
I got a new 2019 outback in december. I have barely driven it. I finally took my family out and my passenger window cracked in two places while we were parked.
CategoryElectrical System
DateMar 08, 2019
StateSC
Description
Dead battery if the cars sits parked 2 days. Nothing left on, it is a parasitic battery drain. Happened twice and battery was totally dead each time, needing to be fully recharged as it wouldn't take a jump. Less than 2000 miles on the car.
CategoryVisibility/wiper
DateFeb 15, 2019
StateKS
Description
Windshield spontaneously cracked at the base of the windshield, under the wiper blade while driving on the highway. I was not following any vehicles so a rock chip could not be the cause. This is poor windshield quality and design by subaru.
CategorySteering
DateFeb 11, 2019
StateNY
Description
Car has less than 400 miles on. When driving at highway speeds it feels like I do not have any control, no feedback from a steering wheel. It feels like driving on ice. Went to a dealer and they said that nothing is wrong with it. It feels extremely dangerous when driving, and I feel totally exhausted after. Had multiple outbacks in the past and never had an issue like this. They need to fix it asap, too dangerous.
CategoryUnknown Or Other
DateFeb 07, 2019
StateCA
Description
I was emailing about my concern for my 2019 outback and the ongoing issues with the windshield. I had an issue where my windshield was struck with some small debris and caused a crack in my windshield. A week later it cracked severely on the bottom passenger side. Two weeks' after, a small pebble hit the top passenger side on the windshield and caused a pit. A week after that issue it also cracked severely where the second hit occurred. I am aware of the class action issue for front windshields from 2016 to 2017 for outback's. Is this an ongoing problem? If so how can your company claim to the safest vehicle on the road if the windshield continues to have issues. I have a baby on the way in a couple of weeks and now I doubt the safety of my choice. I now have to use my insurance, my money and take time out of my busyness to have this fixed. I have had many cars in my lifetime and had varying amounts of items hit the windshield on the freeway and never had a crack happen. I was behind a construction vehicle and had a large amount of tar chunks and rocks hit my nissan altima. It had some chips in the windshield but never cracked. I have had this car less than 3 months with less than 2000 miles on it and already severe chips and cracks in my windshield? The glass company that was used must be allowing inferior products to be sold. I want to know how I can be compensated for my time and aguish and how your company can fix this ongoing issue? The glass on the vehicle should not have any quality issues as it has not seen any road time or wear along with sun degradation. Can you explain why the quality of the glass is of such poor resistance? This email that I wrote above was send to subaru of america
CategoryUnknown Or Other, Visibility/wiper
DateJan 24, 2019
StateMA
Description
The car was not used over the weekend except for a 5 mile trip to church where it did not encounter any rocks, hits, etc. Drove home and the car windshield was find. The next morning when I got into the car, after I used my remote to start and warm up my outback, there was about an 8-10 inch crack in the windshield that originated from beyond the windshield wiper on the passenger side of the car. The crack grew worse to about 12 inches. Called subaru dealer who directed me to their windshield service agent. Took time off from work and they installed oem glass (insurance covers this) and calibrated the windshield. After driving home, the car made wind tunnel noises, windshield fluid system did not work, navigation did not work so I brought the car to the dealer (took more time off from work). They found a leak in the windshield, repaired the fluid unit and ignored the navigation issue. They sent me back to their agent. They took out the windshield repositioned it and sent me on my way. Today I found puddles of water on the floor of my car (leak), navigation does not work and wind tunnel noise is still there. This windshield is supposed to protect the driver and passenger as extra support for the roof, prevention of objects flying at you and allow for the eyesight system to do its job. This car is one month old and the crack in the windshield experience sounds eerily similar to others' complaints. When you pay the money for a top safety pick, you want the safety and I do not have it.
CategoryService Brakes
DateJan 20, 2019
StateTX
Description
I would like to report an issue with what I believe to be the braking system in the 2019 subaru outback. While driving northbound on the dallas north toll way, at a speed of approximately 65 to 70 mph, I tapped on the brakes to slow down for the upcoming decline. When I attempted to put my foot on the accelerator, the car suddenly and abruptly stopped. It was as if the brakes "locked", I was unable to accelerate. We came to a complete stop on the tollway and were unable to accelerate the car. We were hit from behind. The stoppage was so sudden that it resulted in a three-car collision. The engine was still running after the collision. The police officer instructed me to try to drive the vehicle off of the road, but despite my pressing the accelerator, the car was still unable to move even a small distance. *dt *as
CategoryElectrical System, Vehicle Speed Control, Visibility/wiper
DateJan 11, 2019
StateMA
Description
Navigation system failure! I have 3200 miles on my 2019 outback and since day 1 have had problems using the nav system. The system freezes up completely causing everything not work radio back up camera etc. Systems stays on at night draining battery. It sporadically works and works less and less every day had a dead battery already on a 2019 vehicle. *tr
CategorySteering
DateJan 06, 2019
StateRI
Description
Steering unexpectedly nudges you to one side. Car seems to take control temporarily from the driver and makes a correction to the left or the right.
CategorySteering
DateNov 27, 2018
StateLA
Description
I took delivery of this new vehicle on 10 september 2018 after short test drive on urban streets. By the time I had driven on about 100 miles on rural and 4 lane roads I was really disturbed by the way the vehicle "wandered" from side to side and seemingly without any steering wheel input except enough to correct the drift to right or left. It seems when the wheels are centered the steering wheel appears to have "dead zone". I called the service manager and he said "we get a lot of complaints about that". Took it to dealer on 30 oct 2018 as(3341 miles) and said it was alright . I have not "gotten used to it" and is exhausting to drive. It is like driving in strong cross winds when there is no wind or hydroplaning on dry roads.
CategoryEquipment:electrical:navigational System(global Positioning System)
DateOct 25, 2018
StatePA
Description
2019 subaru outback. Consumer writes with concerns for faulty navigation system that displays the wrong posted legal speed limit while driving. *as *js
CategoryUnknown Or Other
DateAug 29, 2018
StateNJ
Description
Windshield crack appeared overnight on the 4th day of ownership. The crack covers 1/2 the windshield and is growing daily. Naturally it can't be fixed because no one has the windshield for a 2019 subaru outback in stock or available by order. No visible chip damage apparent. Note there are multiple class action lawsuits against subaru for this identical problem.
CategoryUnknown Or Other
DateAug 18, 2018
StateCO
Description
Purchased a brand new 2019 subaru outback 3. 6r limited with eyesight. With less than 23 miles on it, the windshield spontaneously cracked just sitting in the garage. Researching the web shows this is a problem with subaru outback.

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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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9 COMMENTS
  • Vickie

    I had a 2012 subaru outback and did not have issues and that car went to my niece for her 16th birthday which is why I bought a brand new 2019 Subaru outback. Unfortunately I have had ongoing issues from day one. Initially the windshield cracked on its own for no reason. My front passenger window regulator does not work so my window will not roll up normally. The head gasket has been replaced in year two. I have had an ongoing oil consumption issue ever since. The car has had the fuel pump replaced. My tires were bridgestone and were “feathering”…so they had me replace them in year two with Yokohana…then my tire got a nail in the side wall in the first month and they told me that only their dealership could honor the subaru dealer tire warranty….then my back right wheelbarring went out. Sometimes my rear tailgate won’t go up and a couple of times it wouldn’t go down without me manually doing it. The dealer told me nothing is wrong with oil consumption although the engine oil light comes on and has come on three times in long trips in which I made sure the oil was full upon departure. I end up having to add oil and monitor so I don’t end up burning up the engine. The dealer told me my car likes the expensive oil. The car has 74,000 miles.

    I have continued to pour time and money into that car! They have also told me that my car is cursed as normally 2019’s don’t typically have problems maybe that’s true but this car has cost me way too much money and I’ve had to miss work to get it fixed as major issues cannot be done at the dealership on Saturdays. I understand all cars can have problems as they are a machine but I feel that I’ve purchased a definite lemon. As a result I am trading in this car for a Honda. I caution anyone considering a Subaru to reconsider! Goodbye Subaru.

  • Bradley N

    We have a 2019 outback and we are having issues with the windows. It started with the front passenger window going up and down on its own while we were driving. Took it in to the dealership they never found an issue. Then we had an issue with the back windows not working at all. Took it in no issues found they just reset the window switches. My car is currently at the dealership due to the back windows just going down on their own while the car was parked and locked and engine was off. Previously we had it at the dealership for an odd noise when starting it was found to be an intake issue and that was repaired. We also had to get the drivers seat replaced due to the stitching came out of the leather and the seat split. We love the car but these issues are getting to be a bit much.

  • Leslie M

    The passenger window rolls up all the way then halfway down when I try to automatically control it from the driver side.

  • Tracy

    2019 outback currently 20k, purchased with 14987. Car has been in the shop 4 times since purchased in late February. Steering noise, brake noise. April 2021 driveshaft replaced, since then I have had steering noises and brake noise, dealership claims can’t duplicate, vehicle inspected elsewhere shows tires have cupping were inside, brake caliper hanging up, vehicle steers out on its own. I am due in the dealership again tomorrow, I already regretting this purchase

  • Carla

    I have had my Subaru Outback since December, 2019 which I purchased brand new from the dealership’s showroom. I have not experienced any problems as mentioned, or any others thankfully. This is my 3rd Subaru and so far I stand pleased behind this product.

  • Necee

    Electrical issues with my brand new 2019. Subaru outback.
    Before this …oil pressure lite came on… barely any oil…and I have regular oil changes only with subaru…I wonder how many hundreds of miles driven before lite came on …with barely any oil!

  • Daniel t

    Similar to first poster, I’ve had several electrical issues: 1) accelerated battery drainage w/o valid reasons 2) the passenger window rolls up all the way then halfway down when I try to automatically control it from the driver side 3) random gps screen glitches

  • Bob N

    We bought a 2019 Subaru in August of 2019 with in 2 weeks we have had a problem with the front passenger window. When you let the window go up with one touch of the window switch, the window goes up & half way down. The car has been to the dealer 4 times & they say it’s the natural of the beast. Know our car is in the garage & we went to use the car & both fobs will not unlock the car. Nothing was left on & the car was drivin the day before yesterday

  • Dale W

    I purchased a 2019 Subaru Outback on January 4th, 2019. I was back to the dealership the following day trying to find out what I was doing wrong, why it wasn’t connecting to my phone like it was supposed to be doing. It’s been very distracting while driving and frustrating experience owning this car for the 10 months I have had it.
    I’ve had 2 audio computers to this point and at least 2 updates. It’s been bad since day one and since the newest update yesterday now the screen is worse. I also have something running when the key is off and draining the battery that I’ve had to jumpstart it twice.

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