2021 Subaru Outback Problems and Top Complaints – Is Your Car A Lemon?

Electrical, powertrain and structural issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

Did your windshield crack and require a replacement? Find out if you are eligible for compensation.

The 2021 Subaru Outback is a unique-looking SUV that consumers appear to flock to. The automaker labels this vehicle by saying, “go where love takes you,” but there seem to be problems getting anywhere behind the wheel of the Outback. With the faulty electrical system, malfunctioning powertrain, defective structure, poor visibility and failing forward collision avoidance programming, this car is a disaster waiting to happen.

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NHTSA Complaints for the 2021 Subaru Outback

Complaint CategoryNumber of Complaints
Visibility/wiper
69
Electrical System
42
Unknown Or Other
34
Forward Collision Avoidance: Automatic Emergency Braking
11
Forward Collision Avoidance: Warnings
9
Visibility:windshield
8
Forward Collision Avoidance: Adaptive Cruise Control
7
Vehicle Speed Control
6
Engine
6
Structure:body
4

Problems with the Electrical System

With modern cars, it’s simple to find lots of high-tech equipment to make the ride more enjoyable. However, with the Outback, the electrical system is downright faulty, leading to many troubles just accomplishing the common tasks, let alone running advanced equipment.

Here’s an example from an Edmunds review. “Buyer beware. Bought new 2021 Outback from local Subaru dealer. 2 days later all lights on dash suddenly flashing during highway driving. Very unsafe. Subaru could not diagnose problem, but will not return our money or give us new car. Now have case with Subaru of America. We had loaner courtesy car from dealer which S of A told us to keep until local dealer’s service dept could diagnose problem with help of S of A. Local dealer came in middle of night to repossess their courtesy car while our new car was still in their shop. Cannot believe this thuggish behavior is associated with Subaru.”

It appears that the electrical problems go beyond what this customer referred to, giving people trouble even starting the Outback. Service Bulletin #09-76-21 says that new programming must be done to the vehicle to fix a no-start condition because of low temperatures or high altitudes. Basically, if the Outback is driven in the north or up on a mountain, it might not start. Considering these people are many of the target audience for these adventurous SUVs, it seems Subaru might be losing some customers in the near future.

Problems with Forward Collision Avoidance

With today’s advanced safety systems, drivers and passengers are better protected on the road. That is if everything operates as it should. When it doesn’t, there’s more danger ahead, which is evident in Outback models.

Here’s another Edmunds review to consider. “I complained that Eyesight was not functioning as designed. It will emergency brake on a clear road without traffic, and when a car in the right lane next to my lane slows to make a right turn. It never gives a close following distance warning as described in the manual. Rather it brakes when you get less than 10 feet from a vehicle in front no matter how fast you approach the vehicle. I found the out when a car cut me off on the highway then braked suddenly.”

It turns out that Subaru is currently facing a class-action lawsuit because of defective safety equipment. Drivers of the 2021 Outback have complained about the automatic braking system engaging when it shouldn’t, leading to on-road collisions. Hopefully, Subaru has to pay out for these defects before too many people get hurt. Until the problem is resolved, customers must be careful going “where love” takes them.

Problems with the Powertrain

The powertrain is one of the main systems in the vehicle, with the engine and transmission working together to supply power to the road. In the past, Subaru was known for its reliable powertrain. Sadly, that doesn’t seem to be the case anymore.

One NHTSA complaint states, “The Auto-start feature, which stops the engine at a light, then restarts, is very dangerous. It cannot be permanently turned off – always on by default. 1 if the steering wheel is not perfectly straight, it jerks out of your hand when the engine restarts. 2 the car jerks forward when the engine restarts. This has already put me in danger of a crash several times – and this ‘feature’ must be actively disengaged each and every time the car is started. It should be able to be permanently turned off – not always on by default.”

It turns out that Subaru is dealing with a powertrain-related recall to top it all off. NHTSA Campaign Number 21V024000 talks about how some 2021 Outback models contain a CVT select lever cable that wasn’t tightened correctly. If the nut loosens, retention can be lost, leading to an increased chance of an accident. Maybe the tagline should be, “go wherever the defective car takes you.”

Problems with Windshield Cracking

Seeing out of the windshield is a primary objective for any driver. However, the Subaru Outback seems to have a lot of issues with the auto glass.

One final NHTSA complaint states, “This is my second experience with a cracked windshield in the 6 months I have owned this vehicle. The first time the windshield cracked I was driving on the interstate and the windshield simply cracked. No debris impact, no bumps, just a long crack running from the top center of the glass down apx 8 inches. Subaru replaced under warranty. The second time the glass cracked I was driving on the interstate and was hit by a small piece of debris. So small it took a moment to find the point of impact. The crack immediately started to spread and after a few hours was apx 12 inches long. After apx 2 weeks the crack has run and is apx 2.5 feet. Insurance claim has been filed, but due to a shortage of glass the repair has not been completed.”

Subaru hasn’t wanted to discuss this concern, ensuring that there are no public service bulletins about cracking windshields. Yet, customers continue to all struggle with the same problem. The only visibility issue that Subaru will discuss is found in Service Bulletin #12-307-21. In this communication, the automaker states that changes must be made to the assemblies of the windshield washer nozzle and hose. Again, these are simple parts that should have been perfected many models ago, yet Subaru is still struggling to find its way.

Problems with the Structure

Year after year, Subaru built high-quality vehicles that exceeded the longevity of many other brands. However, this hasn’t been the case recently.

Another Edmunds review states, “Be careful how you open the hood.   You might damage the front fenders ($2500 to repair). Wash the car on a sunny day and you will crack the windshield (About $1000). Hit an insect at over 40 mph? Chipped paint. At 2500 miles you will wear through the cloth seats.”

The automaker is also discussing structure issues. Service Bulletin #12-314-21 states that a new weatherstrip with a revised design must be used to eliminate the chirping and squeaking that occurs when the front doors are closed. How did a car leave the factory with this noise being overlooked? Did the technicians fail to close the doors before the cars rolled off of the line or are they just that clueless? If they couldn’t get something small like this correct, imagine how the rest of the vehicle was built.

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Complaint Data

CategoryVisibility/wiper
DateNov 25, 2022
StateNC
Description
Cracked front windshield. Replaced november 2021 & cracked again november 2022 in same spot. First incident parked in garage over night & next morning hairline crack on passenger side that continued across the window. 2nd incident, drove to work, parked & came out at lunch with a hairline crack lower left passenger side.
CategoryWheels
DateNov 02, 2022
StateTX
Description
Loud cabin roar since purchase. Diagnosed on 11/1/2022 to be front right wheel bearing being bad (not damaged/worn) at 40k miles
CategoryElectrical System
DateOct 24, 2022
StateMD
Description
My 2021 outback has now died on me 5 times now leaving me strand at different places.
CategoryElectrical System, Unknown Or Other
DateOct 17, 2022
StatePA
Description
My car battery dies prematurely. I am about to have my third battery since buying the car.
CategoryVisibility/wiper
DateSep 27, 2022
StateMD
Description
Spontaneous windshield crack developed beginning on drivers side edge of windshield. Dealer confirmed that there was no sign of impact to cause the crack and agreed to replace windshield free of charge.
CategoryUnknown Or Other
DateSep 23, 2022
StateMD
Description
The driver's side window when I activate the automatic button to close the window it goes 3/4 way up then automatically comes down. Cannot close try several time. It will eventually close after several attempts.
CategoryElectrical System, Unknown Or Other
DateSep 20, 2022
StateOR
Description
Vehicle infotainment system refused to start up without long delay (20 seconds or so) preventing various safety systems from initializing. This has been a recurring problem with this vehicle for two years.
CategoryElectrical System
DateSep 16, 2022
StateTX
Description
Battery failed in first 6 months of owning the car. Battery was replaced at gilman subaru selma texas. Battery and relay at north park body shop during the repair for hail damage. The car was at this shop from april 20th 2022 until the middle of july 2022. The day the car was picked up the electronic door locks did not work. The car was taken to north park subaru to diagnosis and repair a faulty body control module. They have had the car since august 8th. After it was taken back to north star collision to try to remedy the issue. North star subaru would not honor a warranty claiming outsider influence. On august 15th I was informed that the battery malfunctioned for 3rd time. With exception of about a week and a half since april 20th. I have not had use of my vehicle.
CategoryElectrical System
DateSep 16, 2022
StateMN
Description
Battery repeatedly drains with short drives or if car is parked for 72 hours such that the vehicle will not start.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control
DateSep 16, 2022
StateVA
Description
I purchased the car new in january 2021. During the first several months there were no issues. After that, the "infotainment" system which controls the sound, nav, hvac, etc. Systems would suddenly go black and those functions would stop working. It would seem to reboot as a computer does when you restart it. That was distracting but mostly just annoying, lasting less than 30 seconds. I will call that a "soft reboot." that happened many times over the next few months. On two occasions, the screen would black out and not only those systems would cease to function, it would shut down cruise control and eyesight. Call that a "hard reboot." this was very dangerous. In traffic at 70-75 mph when the cruise control suddenly stops working, the car decelerates immediately and quickly. There are no warning signs or messages; it just goes black and shuts down those systems. Cars following would quickly be within a dangerous proximity. Not a safety issue but a hard reboot also wipes clear some settings including the nav destinations. During that period I spoke with service managers at two subaru dealerships who said that it was a common problem and subaru had issued a "patch" that was supposed to fix it. I live approximately an hour from the nearest dealership and had some difficulty finding a time to take it in for the upload. Finally I took it in to scenic subaru in mt. Airy, nc on september 9, 2022 to get the update, with around 22,500 miles into a 36,000 mile warranty. I left the dealership at approximately 4 p. M. Headed for winston salem, nc, approximately an hour drive. Within 5 miles from the dealership it did a soft reboot. That happened two more times. I called the dealership to advise them but it was too late to return. Then, still within an hour from the dealership, it did a hard reboot, shutting down everything as I described above. It functioned properly until it did a soft reboot today, 220 miles after the update.
CategoryVisibility/wiper
DateSep 07, 2022
StateKS
Description
Crack in windshield rapidly developed into line of driver sight.
CategoryElectrical System, Unknown Or Other
DateSep 06, 2022
StateTX
Description
Wind shield very very weak cracks very easy I have had for 1. 5 years, I am on my 6th windshield, if any thing hits the edge of the windshield it totally cracks. Also having battery issues. On my third battery care has 47 k miles.
CategoryElectrical System, Unknown Or Other, Vehicle Speed Control
DateSep 05, 2022
StateWI
Description
The infotainment system is so buggy and slow it's dangerously distracting. It crashes all the time and takes a few minutes to reboot which is not good when you're using navigation. The volume randomly will go to 100% and the only way to fix it is to restart the car. I've had it happen maybe 10 times. It's very startling and it's painful to the ears. The most dangerous problem with the infotainment system, however, is how inconsistently slow it is. When you tap to open the hvac menu, for example, it can take 1-45 seconds to open. That means you have to keep your eyes off the road waiting for a response. If you don't, the menu disappears right away. Then when you're waiting for a response, the driver monitor starts beeping loudly and flashes "stay alert". Even subaru's own safety systems think the response time is unacceptable. I called subaru about the issue but their primary purpose just seems to be deflecting complaints and and gaslighting. We've been expecting fixes for years and it never comes. Either subaru doesn't know how to fix it or they don't want to. The system falls under the 3/36 warranty which means that by the time the find a fix, most of the cars won't be covered.
CategoryElectrical System, Exterior Lighting, Visibility/wiper
DateSep 05, 2022
StateWI
Description
The headlights on this vehicle are obnoxiously bright! I get flashed by oncoming drivers constantly at night. I even get flashed by pickup trucks. I'm not sure if it's the main headlamps or the fog lights. It does seem like the fog lights have really poor beam control. When driving on a country road at night I can tell the fog lights are lighting up the tops of trees by toggling them on and off. I passed an oncoming car just like mine a while back and I could finally understand why I get flashed all the time. They are really blinding. I tried to bring it up with subaru of america and the guy on the phone literally laughed at me and just told me to not use the fog lights. They don't seem to care at all about all the safety issues the current generation outback has. Very unprofessional. Subaru doesn't appear to welcome feedback at all.
CategoryVisibility/wiper
DateSep 05, 2022
StateKS
Description
Windshield crack developed and requires replacement for the third time in 18 months on a new car.
CategoryVisibility/wiper
DateSep 01, 2022
StateTX
Description
I had a rock hit my windshield and it instantly cracked and kept cracking in multiple directions looking like a spider. Had it repaired and same thing happens like 1 month later. And it seems when it rains there is some water that is getting through. I do not feel like subaru has fixed the windshields since the recall on previous models. Pictures make it hard to really see severity.
CategoryVisibility/wiper
DateAug 22, 2022
StateWI
Description
Hey nhtsa! This needs to be looked into asap!! My windshield has broken twice now after getting hit with debris so small I couldn't even hear it hit. I've been driving for 24 years and I've never broke a windshield. The windshield on these is hilariously weak. After they get chipped the crack spreads to the whole windshield in a matter of a couple days. The cracks are also delaminating and letting water in. This needs to be addressed asap. It's scary how thin and weak the windscreen is on these. This is a huge safety issue.
CategoryElectrical System
DateAug 20, 2022
StateFL
Description
Battery has died 3x in 7500miles of driving subaru states battery is fine.
CategoryVisibility/wiper
DateAug 18, 2022
StateAR
Description
The front windshield developed a crack. It was not struck or damaged in any way - it appeared out of nowhere. The crack spreads quickly and the windshield must be replaced. This has happened to countless other subaru outback owners. The volume of broken windshields must be caused by some defect on the manufacturer's side.
CategoryEngine, Unknown Or Other
DateAug 17, 2022
StateDE
Description
My 2021 subaru outback vehicle is subject to a recall for engine harness and ecm replacement, according to subaru. I took my car in twice to the dealership and it was unable to perform the recall repair. That dealership told me that the issue presents no safety problem - is that true? (the current recall of 2022s sound like there is a safety issue.) your website says my repair was performed. That is false. Can you help me understand why you show the vehicle has been repaired? Can you help me find a dealership that knows how to safely repair the car?
CategoryElectrical System
DateJul 27, 2022
StateKY
Description
Vehicle was about 1 year old and had about 2300 miles when I started having issues with the battery being dead and having to jump start the vehicle after it sat a few days. I contacted the dealership and the battery took it in. After about 4 hours they said the battery was "low" and they recharged it and said everything was fine. They said I didn't drive it enough so it was my fault the battery would not start the vehicle. That was 5/10/22. On 8/26/22 the battery was dead and I had to jump it again. There have been no warning lights.
CategoryUnknown Or Other
DateJul 22, 2022
StateWA
Description
While driving eastbound on I-90 at the top of snoqualmie pass, the sunroof completely shattered causing small pieces of glass to cover the small children in the back and driver and front seat passenger. At the time there were no vehicles in front of us and there was a cargo carrier on the roof racks. This caused small pieces of glass to go everywhere causing small lacerations to 2 of the occupants. There were no warnings signs of this extreme failure of the glass. The vehicle was repaired by a subaru dealership.
CategoryUnknown Or Other
DateJul 21, 2022
StateNC
Description
Our 2020 outback dashboard display randomly goes black and hard resets. It also appears that the eye sight cameras, collision detection, and other features disable at the same time. This has occurred about a dozen times since purchase.
CategoryVisibility/wiper
DateJul 19, 2022
StateCO
Description
Windshield spontaneously cracked while parked. I parked the vehicle around 3pm and at that time, no crack was present. I left the house at 5:30pm and in that 2. 5 hours, a 12-18 inch crack appeared. There's no visible impact point and it starts from the bottom edge of the glass on the passenger side. I have not brought it to the dealer yet as I'm working through a claim center for windshield coverage. This is the third time since I purchased the vehicle (may of 2021) that the windshield has cracked.
CategoryElectrical System, Engine
DateJul 18, 2022
StateCO
Description
The engine block of our car caught fire while it was parked and turned off. It melted the engine and hood of the car, totaling it. Thankfully, we were not in the vehicle when the incident occurred, so no one was injured. At the time of the incident, our car was parked outside our apartment building under a low-hanging tree, which was burned in the fire. Had a neighbor not noticed and called 911, the fire may have spread to the nearby apartment building and caused much more severe damage than what was already done to the car. We had no warning prior to the incident. To our knowledge, the car was in perfect condition. We had bought it brand new 16 months prior and had taken it in for its scheduled maintenance 3 times. We are unaware if the vehicle has been inspected yet or if they've discovered the origin of the problem. All we know is that the insurance company and firefighters confirmed it wasn't arson, as the fire was contained to the engine block and front end of the car, and they also confirmed we were not at fault. Vehicle caught fire while it was parked and turned off.
CategoryElectrical System
DateJul 14, 2022
StateNM
Description
Battery is draining for no apparent reason. As stated in several class action law suits, defects in these vehicles ( subaru outback 2015-2020) cause the batteries to drain, replacement batteries also drain. The subaru outback battery drains because of the controller area network (can). When the vehicle is shut off, the can system should enter sleep mode so only a limited amount of electrical current is used. However, subaru software errors prevent the can from entering sleep mode when vehicle is turned off. This software error will drain the original battery and every replacement battery installed in an outback. Once the battery is drained, I am stranded. Reference law suits daley v. Subaru and tomasian v. Subaru. Subaru needs to fix all subarus that are affected by this battery drainage issue. I have been experiencing this problem since we bought the car. First time, I thought I left something on, subsequent drainage issues I know that nothing has been left on. I now keep a trickle charge unit on the battery while in the garage at all times.
CategoryElectrical System, Visibility/wiper
DateJul 05, 2022
StateCA
Description
Windshield has needed constant repair due to either small debris or even in one instance, self-cracking. On-board unit is constantly turning off.
CategoryElectrical System
DateJun 26, 2022
StateMD
Description
On multiple occasions I have had the infotainment system (the touchscreen) either freeze, go completely blank, or reset itself while driving. Most often this has happened while using apple car play but that's not always the case. When this occurs, I also get a message that eyesight is not available. While this has not caused me to have an accident the potential is there. I have had the screen go blank while using navigation in an unfamiliar area, I've had it go blank while driving down the highway. It's very distracting and you can easily miss your exit or worse. Subaru has no fix for this other than updating the software approximately every 6 months in hopes it will solve things. To me this is totally unacceptable.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Vehicle Speed Control
DateJun 03, 2022
StateNC
Description
The navigation system will randomly go blank and then restart while driving. This not only affects any navigation which is currently in progress, but also disables the cruise control, eye sight, lane departure and other safety devices. This has occurred numerous times while driving on an interstate highway and is dangerous and life threatening.
CategoryEngine
DateJun 01, 2022
StateCA
Description
The contact owns a 2021 subaru outback. The contact stated while at a traffic light, the vehicle stalled. The instrument panel lights illuminated then went dark. The police came but there was no police report filed. The police had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 12,500.
CategoryFuel/propulsion System, Unknown Or Other
DateMay 27, 2022
StateTN
Description
Since we bought our 2021 subaru outback in may 2021, the vehicle hesitates when accelerating mainly after filling up with gas but also at other times. We have taken the vehicle in 4 times for service, but subaru cannot duplicate the problem. Another issue we are having is that every time it rains, there is a puddle of water that forms on the passenger side floor board. We have taken the vehicle in 4 times for service, but subaru cannot duplicate the problem.
CategoryExterior Lighting
DateMay 23, 2022
StateOH
Description
I have issues with the headlights on my outback. They are very bright to the point that I get flashed on a regular basis by other drivers thinking I have my brights on. Just this morning coming to work I passed someone on the ohio turnpike and they must of been blinded by my lights because they then got right up behind me and started following me with their brights on. These lights are a danger to other drivers and it makes me worried for my safety because of the actions of other drivers if they think I'm not turning my brights off. I told the dealer service department where I bought my car and they didn't take me seriously. I found a forum on line where other subaru drivers complain about the headlights and it goes back a couple years.
CategoryVisibility/wiper
DateMay 17, 2022
StateKS
Description
Crack in windshield, line of sight of driver.
CategoryElectrical System
DateMay 16, 2022
StateOH
Description
Vehicle about 14 months old, I purchased new tried to start vehicle battery dead, no lights or other acc. Had been left on. Two weeks later battery would not start car, I jump started car according to directions in owners manual. After jump start several check engine lights came on, cruise control did not work. Lane control and "eyesight" failure warning light was on. Subaru dealer replaced battery under warranty
CategoryVisibility/wiper
DateMay 05, 2022
StateOR
Description
On january 3, 2022 my windshield cracked and spread right away. I took it to get it fixed. On may 4, 2022 my windshield cracked again and spread immediately. Both times it started from the edge and went inwards. I consider this as a safety hazard for the windshield to crack and spread so easily. This is the second time and we are only covered for 2 replacements on the warranty in a year. This expense can add up quickly
CategoryVisibility/wiper
DateMay 03, 2022
StateCA
Description
Like many others have complained about, a small rock chip in the front windshield has spidered out across nearly the whole length of the windshield within a few hours of impact.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Lane Departure: Assist
DateApr 27, 2022
StateMD
Description
We bought this vehicle new and since we have had issues with the infotainment shutting down multiple times while driving. The infotainment screen along with all safety features associated with the electronic panel turn off. We have taken it to the dealership multiple times and keep getting told that they can't replicate the problem. We have recorded the issue and sent proof but subaru manufacturing keeps delaying any inquiries in hopes to bypass lemon law.
CategoryVehicle Speed Control
DateApr 25, 2022
StateFL
Description
The contact owns a 2021 subaru outback. The contact stated while driving 20 mph, the brake pedal was depressed; however, the vehicle independently accelerated. There was no warning light illuminated. The vehicle struck the curb before coming to a stop, causing damage to the rim and tire. The vehicle was towed to the dealer but was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 16,000.
CategoryElectrical System
DateApr 18, 2022
StateVA
Description
I believe there is a software defect associated with the infotainment system. The system also includes car information such as car data, audio/radio, navigation as well as other items related to modern car's functionality. The issue is when a mobile is plugged into one of the two from usb port, the infotainment will randomly reboot itself. When this happens the screen turns black/bland while rebooting occurs. This can happen even while the vehicle is in motion possibly causing severe distraction resulting a safety issue. (imaging driving down the highway and your car reboots without warning.) reboot takes about two minutes during this time the vehicle is drill drivable but is very disconcerting to the driver. This issue is also a major topic with online forums such as www. Subaruoutback. Org under the gen 6: 2020-future section. Https://www. Subaruoutback. Org/threads/2020-outback-software-gigathread. 517684/page-340#post-6235066 attempts to reach the dealership has not proven to be resolvable.
CategoryVisibility/wiper
DateApr 18, 2022
StateMA
Description
Tiny spec of one sand grain instantly put a 14” crack across a windshield of a 2021 subaru outback I have pictures, how does a spec of sand crack a windshield?
CategoryBack Over Prevention: Warnings, Service Brakes
DateApr 14, 2022
StateNJ
Description
I have had this vehicle since @ 6/30/21, under 4,000 miles. Sometimes when I'm driving, the car will suddenly brake or lurch when I am not near another object or person. I drove down the highway once when this happened and it was very concerning. I have also been in the middle of an intersection when this occurred, as I was turning left. It has happened approximately 10 other times since I've had the vehicle. Today it happened and a truck was behind me; thankfully I did not get hit. I brought this into the dealereship twice and they claim there is nothing wrong with the car. There is definitely something wrong with the car; it's dangerous. My car is available for inspection upon request. I and others are at great risk for an accident. I remember flashing lights on a few occasions, not today. When I went online to check for recalls, I noticed many other subaru owners having the same issues.
CategoryVisibility/wiper
DateApr 11, 2022
StateTX
Description
Noticed a 6 inch crack on passenger side starting under the wiper. Crack started spreading across the windshield, now about 18 inches long.
CategoryVisibility:windshield
DateApr 06, 2022
StateNC
Description
The contact owns a 2021 subaru outback. The contact stated that while his wife was driving at an undisclosed speed, she noticed a crack on the center passenger's side of the windshield. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired but continued to experience the failure with the new windshields. The contact stated he had the windshield replaced a total of three times. The manufacturer had not been informed of the failure. The failure mileage was approximately 17,000.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateMar 28, 2022
StateTN
Description
*eyesight system detects collision hazard and applies brakes when entering certain curves. *unexpected braking in curve, particularly when roadway is wet poses a danger to driver and other motorists. *not reproduced by dealer or service center, problem is captured on dashcam video. *vehicle has been inspected by dealer *eyesight system seems to "glitch" frequently, causing a variety of warning lamps on dashboard, full shutdown of infotainment system, and disabling all built in eyesight safety features.
CategoryEngine, Power Train
DateMar 21, 2022
StateNC
Description
I walked outside my house yesterday morning to find my 2021 outback xt idling in the driveway. I may have failed to turn the engine off, or it may have started itself. Nonetheless, I calculate that it burned about five gallons of gasoline and probably ran all night. The car should not be able to run for hours on end! This is a clear problem--an overheated catalytic converter could start a fire, someone could have jumped in and driven away, or--much worse--it could have been running in an enclosed area and filled it with co.. This car does have remote starting capability, so I wonder if that somehow played a role. It also has the start-stop function to save gas. I have noticed that if I stop the car and hit the start/stop button right away, it sometimes seems to stop but then runs on. I strongly believe that the car should not be able to run on like this. Couldn't subaru build in a a timer to turn the engine off after, say, one hour? These are not police cars and do not need to be able to idle for hours on end. Thanks very much for your kind consideration!
CategoryVisibility/wiper
DateMar 13, 2022
StateWA
Description
Windshield has cracked for no reason. Heard a small cracking noise driving on the road. No accidents or anything, see a ding on the windshield and a crack growing after two days of parking in the garage.
CategoryVisibility/wiper
DateFeb 28, 2022
StateGA
Description
The windshield cracked from the bottom corner and slowly spread across the entire windshield. I took a picture before replacing the windshield, a repair that cost ~0 to replace and recalibrate the eyesight system.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Blind Spot Detection, Lane Departure: Warning
DateFeb 24, 2022
StateMD
Description
The main computer system that controls the eyesight system, cruise control, lane departure, all hvac controls, navigation, etc. Shuts down (goes black), and reboots randomly. When this occurs, all of the functions and controls associated with the computer system are lost. Cruise control drops out and the built in safety features are disabled. It is distracting to the driver and requires the driver's attention to reset features that were lost. It is a known problem by subaru and has not been fixed on my vehicle for over a year now. This complete computer blackout event occurs almost every time I drive the vehicle.
CategoryUnknown Or Other
DateFeb 21, 2022
StateCA
Description
The battery does not hold a charge. I have had to have aaa charge my battery on 10 occasions in the fourteen months since I purchased this vehicle. I also have had to have the battery jumped by friends to start the car. The battery was replaced by the dealership in early september 2021, claiming it was a deflected battery and I should have no more battery problems. The replaced battery has not held a charge either. There is no warning, just a dead battery. I have been informed by subaru that the cause of a dead battery is because the car is not driven every day. I am retired and have no need to drive every day. However, when I have been able to start the car and use it frequently the battery still dies. The car is not safe to drive when the battery is unreliable.
CategoryForward Collision Avoidance: Warnings, Visibility/wiper
DateFeb 15, 2022
StateVA
Description
My windshield cracked within a few months and few thousand miles of purchasing my vehicle for no real apparent reason.
CategoryVisibility/wiper
DateFeb 04, 2022
StateFL
Description
We were literally sitting in the car, parked, and the lower left driver side windshield cracked! No visible chips. We will contact subaru if america and out local dealership as well.
CategoryVisibility/wiper
DateFeb 02, 2022
StateMS
Description
Upon entering my car I noticed a 7-8” crack on the driver side of my windshield. There was no evidence of anything chipping or causing the crack. It seems to be spontaneous. If the crack continues to spread it will affect visibility and the windshield cannot be replaced on site due to the forward facing camera and anti collision system. I will have to drive over and hour to get it repaired. Also need wait for a new windshield to be in stock. I have submitted pictures to my insurance company.
CategoryUnknown Or Other
DateJan 25, 2022
StateMI
Description
Cracked windshield from no sign of impact. This is clearly an issue, as there have been class action law suits regarding these windshields covering 2015-2020 outbacks. They've done nothing to fix the issue and deny that it's a problem, instead falsely claiming that there was a chip.
CategoryVisibility/wiper
DateJan 11, 2022
StateCO
Description
The component that has failed twice is the windshield. They current windshield is available for inspection but not the first. In fact, I am taking it my subaru dealer tomorrow so they can look at it. This is the second windshield in 13 months that has failed. The first one became heavily pitted across the entire windshield. This one has a crack starting from the passenger side, 2/3 of the way up and then continues 1/3 of the way towards the driver. I do not recall any impact on the windshield prior to the crack occurring. I am concerned about the frequency of this model's windshield issues and whether it can stay intact. As noted above, this problem has happened twice for me. I posted my concerns on reddit to see if other owners of this vehicle are having issues and I have received numerous responses that others are also having quality issues and those issues are similar to mine. There was no warning prior to the issues with my windshield. It is interesting to note that subaru had a class action lawsuit against them just a few years ago related to this very same issue with the windshields. I am concerned that the windshield issues have not been adequately addressed.
CategoryVisibility/wiper
DateJan 10, 2022
StateWI
Description
While driving down the interstate, no other vehicles in sight, heard a pop and immediately a crack formed in the windshield (at the bottom in the exact middle of the glass) which spread vertically and has since branched out horizontally. A matter of seconds before this happened, I engaged the defrost button. This is the second windshield to crack spontaneously since I purchased the vehicle in december 2020. The first replacement was proven to not installed properly and subaru paid for the replacement. As the crack continues to grow, I feel my safety could be affected if the eyesight features fail as a result of this issue not being addressed.
CategoryVisibility/wiper
DateJan 10, 2022
StateCA
Description
Front windshield crack so easily that I have to replace it two times already. The first time the windshield crack from using the defrost in the snow, and the second time was a small rock while I was driving on the highway. I've driven many cars in the past and have had rocks strike my windshield all the time and never experienced anything like this. I'm surprised the windshield recall isn't extended to the 2021 model outback yet.
CategoryVisibility:windshield
DateJan 10, 2022
StateCA
Description
The contact owns a 2021 subaru outback. The contact stated that there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was taken to the dealer and diagnosed that a rock chipped the windshield. The dealer informed the contact that the windshield crack was not covered under warranty. The manufacturer was made aware of the failure but denied the claim for the windshield replacement. The vehicle was not repaired. The failure mileage was approximately 19,000.
CategoryUnknown Or Other
DateJan 09, 2022
StateCA
Description
The front windshield on the passenger side cracked for not apparent reason. The vehicle had been parked in my carport all was fine. Next morning upon entering the vehicle I noticed the crack. Within 2 days the longest crack had grown from about 2 inches towards the drivers side to about 10 inches. I called subaru of america customer service with a complaint. They suggested taking it to the dealer for inspection and a determination if it's covered under the new car warranty. I have had the vehicle for about a year and it has less than 15000 miles on the odometer.
CategoryAir Bags, Air Bags:sensor:occupant Classification:front Passenger
DateJan 07, 2022
StateMI
Description
The passenger air bag alert on the dashboard indicates the air bag is off when my wife who is elderly and weighs approximately 95 pounds is seated in the front passenger seat . Sometimes it changes to " air bag on" during our journey but other times it remains off . I am concerned the air bag won't deploy in the event of a crash potentially causing serious injury . I have e mailed sales representative who sold us the car at maple hill auto group kalamazoo ,mi in march 2021 who responded that seat sensor was designed to alert "off " at 65 pounds or less . Two subsequent e mails to subaru customer service about this issue have not been acknowledged or generated any response which concerns me . At this point car has not been tested by technician as my wife is frail and not in position to go to dealer for demo . Not sure what next steps to take since subaru customer service is not responding to my concerns .
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateJan 07, 2022
StateOH
Description
The subaru eyesight system malfunctioned while I was driving. All eyesight components were enabled at the time of the incident, including pre collision braking and forward collision warning. I had been stopped at a red light at a four way intersection. I was the first car waiting at the red light, with other cars behind me and to each side. The intersection had multiple lanes in each direction. There were four lanes going the direction I was driving, and I was in the second from the right. When the traffic light turned green, I took my foot off the brake and onto the gas to begin accelerating. I accelerated through the large intersection reaching approximately 20 miles per hour. The speed limit is 25 or 30 there so I was continuing to accelerate to that speed and was just about through the intersection when the pre collision braking suddenly engaged with no warning at all. My foot was still on the gas trying to accelerate when this happened. All of the lights that show on the windshield seemed to light up red, and it showed that the pre collision braking had engaged on the dashboard screen behind the steering wheel. The car came to an immediate stop in the middle of the road and would not move forward. I took my foot off the gas and my car would still not move. My dashboard said something along the lines of “firmly press brake to hold stop.” I hit the brake, then everything returned to normal and I could move forward. I moved forward, safely switched to the right lane and pulled into the nearest driveway to get off the road and park. I then disabled all eyesight features and called my subaru dealership who said they will “diagnose and recalibrate” the system on 1/14/2022. My car and windshield were clean and my windshield is the same from the factory with no defects. No cars were in front of my- the road ahead was wide open, clear, flat, and straight. No one turned in front of me or anything. Fortunately I was not rear ended but it was very scary and dangerous.
CategoryVisibility:windshield
DateJan 05, 2022
StateTX
Description
The contact owns a 2021 subaru outback. The contact stated while driving 50 mph approaching a traffic light, the contact heard an abnormal cracking sound coming from the front windshield. The contact noticed a small crack on the driver's side of the windshield that spread to the middle of the windshield. The contact took the vehicle to a local dealer who stated that the failure was related to a thinner oem breakable glass on the vehicle that needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,400.
CategoryStructure:body, Unknown Or Other
DateDec 28, 2021
StateFL
Description
Passenger lower side windshield cracked while driving, it started as a tiny crack but the next morning the crack line was 16 inches long. I contacted subaru because the car is under warranty but they said they will not cover it. The whole windshield had to be replaced.
CategoryVisibility/wiper
DateDec 26, 2021
StateNY
Description
Fragile windshield. I'm just under a year of ownership and I replaced the windshield twice so far so I'm on my third one. First time was about a month in, no visible strike mark. Started on the driver side halfway up and spread daily horizontally towards the passenger side and within a day or two was half the windshield. Second one was nine or 10 months out. Tiny strike basically did the same spread. In traffic a tiny rock got tossed up at low speed and I have a starbust right now. Hopefully it won't spread overnight before I can get it epoxied because then I will be on my fourth windshield before one year of ownership. Decades of other models and cars and same driving locations and I've never had to replace a windshield or repair one. Currently at 16k miles.
CategoryElectrical System
DateDec 20, 2021
StateVA
Description
Car won't start. Battery drained after in garage overnight. The lights weren't left on and keys far from car. This same thing happened after leaving car with blinkers on for a very short period.
CategoryVisibility/wiper
DateDec 15, 2021
StateOH
Description
In february 2021 my windshield was cracked in the lower left corner for an unknown reason. Windshield was inspected by manufacturer service center and thought to be result of an impact and was then replaced. December 2021 the windshield was again cracked in the lower left corner and again needs to be replaced. Appears to also be the result of an impact but will need to be determined by insurance. Both instances the windshield cracked in the bottom left corner and the crack began to quickly grow across the drivers side to the top center of the windshield.
CategoryElectrical System
DateDec 14, 2021
StateSC
Description
Battery dead after leaving in garage for a day. Happened three times and I brought it to dealer, and they charged battery and said it passed subaru test procedure and that nothing they can do. No lights on and key is in house closet area. Battery still drains if left in garage for a day without driving. I bought a portable charger for 0.
CategoryElectrical System
DateDec 14, 2021
StateNC
Description
Purchased vehicle 1/2021. Currently has 8500 miles. For the past few months the dash/navigation system intermittently shuts down. Lose everything including speed/cruise/gps/radio. After a few seconds will reboot. I have called the dealer twice regarding this issue - was told to press "defrost" button 5 times and bring to the service department. This was done and they sent the info to subaru - have not heard anything from subaru regarding this complaint which was done over 2 months ago
CategoryBack Over Prevention: Rearview System Braking, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateDec 13, 2021
StateKS
Description
Several times, at random, the infotainment system goes blank. Screen goes black and can not adjust any of the adas controls! After 10 to 20 seconds the system seems to reboot and slowly returns to normal operations.
CategoryVisibility/wiper
DateDec 05, 2021
StateUT
Description
The sunroof on my 2021 subaru outback exploded for no apparent reason while I was driving. There was no impact by any object, and the glass shattered into innumerable pieces, suggesting it was definitively tempered, not laminated, glass. The weather was sunny and 50 degrees fahrenheit. I happened to have my sunroof shade closed - if I hadn't, I would have gotten glass in my hair and possibly in my eyes while driving my car.
CategoryElectrical System, Unknown Or Other
DateNov 25, 2021
StateNC
Description
Purchased new outback suv in march of 2021. Currently has 4488 miles on odometer. Center console infotainment center randomly reboots at times without warning. System reboots after several seconds, but until system is restored, any function active at the time controlled from that console is unavailable (radio, navigation, etc.). Dealer has not yet inspected the car for this problem at this time. I have not been able to cause the system to reboot at will, it appears to be totally random.
CategoryUnknown Or Other
DateNov 22, 2021
StateLA
Description
I have owned my 2021 outback since april of 2021. I currently have just under 15,000 miles on it and am now looking to replace my second windshield. I have taken the car on 5 road trips over 200 miles and this is the second time where I instantly have a 6-8 inch long crack appear. There was evidence of a very small impact but the instant spreading seems to be an issue with many other outback owners as I have seen on social media groups that some people have gone through 5+ windshields in the first year of ownership. I believe it is clear at this point that there is an issue with the glass itself and this could be a serious safety concern as I am fearful what would happen if a normal size rock were to hit it how it would respond to the impact.
CategoryStructure:body, Visibility/wiper
DateNov 21, 2021
StateGA
Description
Windshield developed a large crack for no apparent reason. There is no sign of an impact from an object. Vehicle was parked outside when outside temperature dropped overnight. Crack over 6” long appeared the next morning.
CategoryUnknown Or Other
DateNov 21, 2021
StateAL
Description
When I bought my new 2021 subaru on sep. 27, 2021. It was twilight and the sales lady said it had a small rock chip in the windshield but they were going to fix it. Driving home, I saw the windshield had a spider web of cracks all over it. I took it back on sep. 30 and they replaced the windshield. On oct 31, I drove 660 miles. When I looked at the subaru in the motel parking lot the next morning, the new 5-week old windshield had cracks. There was a rock chip where the cracks crossed. They were not spread all over but covered an area about 14" wide and 8" high. I didn't want to drive it but I had to get it back to the dealer. Later I saw the state of new jersey had filed lawsuits against subaru for cracked windshields on 2. 5m vehicles. I felt sick and didn't know what to do. I found a "service bulletin" no. 12-192-12r dated 10/26/15. It was only for 2015-2016my legacy and outback models and my's but it described the crack issue and illustrated it. It was very limited. It just offered an extended warranty and one repair on specific models. I believe this is a serious safety defect because it is spread over a large population of vehicles and subaru is not admitting any defect or safety problem. If this occurs on a trip, it's likely the driver will continue to drive to their destination with a dangerously compromised windshield. Fmvss 205 states that glazing in auto windows is to reduce injuries resulting from impact to glazing surfaces, to maintain transparency for visibility and minimize the chance occupants are ejected from the vehicle in a collision. It also appears the windshields do not meet fracture test 7 in sae z26 for tempered glass and multiple glazed units. The size of fragments observed in the spider-web patterns are 1" to 3" and more and likely weigh more than the 4. 25 grams in the fracture test. In my 65 years of driving, I've never had a windshield crack like the two windshields cracked on my outback in the period of five weeks.
CategoryVisibility/wiper
DateNov 15, 2021
StateCA
Description
We purchased a new 2021 outback subaru 2 months ago. Three days ago, on 11/12/21, a crack appeared on the windshield overnight, while the car was parked on our driveway. Nothing hit our car while we were driving and there's nothing that stands above the car that could have fallen on it while parked at our house. The crack is linear and started on the very left side right above the driver's sight. It started at about 5 inches long and the next day was already extending almost halfway through the windshield length. We are highly suspicious that the crack is a result of a defective windshield specially after learning that subaru has several lawsuits regarding this same issue. We had to stop driving the car in fear that the windshield may completely break at any time. My husband contacted subaru twice and the representatives told him someone would soon contact him about the incident. Nobody contacted us for the next two days. My husband then called subaru and they said it would cost

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,500 to fix it.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control
DateNov 07, 2021
StateMD
Description
2021 outback purchased feb 2021. Within 2 weeks the touch screen, which controls the cruise control, heating, all eyesight controls went blank. This causes cruise control at highway speed to quit, causing sudden deceleration at highways speeds. Sometime the screen reboots, most times it requires driver to pull car over to reset. This also controls gps and heating/air. There have been times when I have working canines in the car and loss of air conditioner in summer months has been extremely problematic requiring pulling car off road to open windows to ventilate. Multiple trips to dealer, and open case with soa results in no resolution, as there apparently is no fix. Recently 11/1/21 instructed when this happens to push my front defroster button five times after reboot to record codes. How distracting while driving is this? Feel like this is severely underreported as owners frustrated. Receiving dealer instruction to look at touchscreen while driving causes the cars alert function to activate saying “keep eyes on road”. Why are they advising this unsafe action? Recent software updates as late as last week of october installed and does not fix issue, verified by dealer service manager. Multiple incidents, recorded on my phone video, last incident occurred 7/12/2021.
CategoryVisibility/wiper
DateNov 03, 2021
StateCO
Description
Front window crack without being struck by rock or any other object in the second month of ownership.
CategoryUnknown Or Other
DateOct 30, 2021
StateMD
Description
The vehicle on board computer system periodically goes completely black (I. E., completely shuts down) disabling all of the operator controls (heater/fan/defrost controls, seat heater controls, temp controls, navigation, radio and other dash monitoring and informational controls, etc.). I am not sure of all features/functions that are lost because it happens when I am driving and I cannot investigate to see what all functions/indications I have lost. It remains out of service for a short period (the times of the shut down seem to have varied) of time and then comes on and reboots itself. Sometimes it comes back to where/when it shut down, and sometimes it just comes back to the initial ignition/start screen. This requires action by the driver (which is a safety concern because it requires the driver's attention and is distracting) to reset control settings. Navigation sometimes requires resetting an address because the computer lost its destination. This is dangerous. I just had the vehicle serviced for this issue and had a subaru "fix" installed - that apparently did not work. The problem still exists.
CategoryElectrical System
DateOct 25, 2021
StateNC
Description
The contact owns a 2021 subaru outback. The contact stated that while driving at various speeds, the home screen on the center console would go blank without warning. Once while driving 65 mph with the cruise control activated, the center console went blank and the cruise control deactivated with several unknown warning lights illuminated. The contact stated that vehicle abruptly slowed down due to the failure and the 360-camera feature failed to operate as needed. The dealer was notified and acknowledged the failure; however, they informed the contact that there was no remedy for the defect. An independent mechanic was also notified and provided the contact similar information as the dealer. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 11,000.
CategoryVisibility/wiper
DateOct 24, 2021
StateMN
Description
Windshield spontaneously cracked on passenger side at eye level after 5 months, 5,700 miles
CategoryForward Collision Avoidance: Warnings
DateOct 22, 2021
StateSC
Description
The emergency braking forward collision system has deployed several times when it should not. In some circumstance the braking could result in the person behind me rear ending me. The main problem is that if the car detects another car directly in front of you, the system will sometimes deploy even if the vehicle is not in the same lane as you. I've had the emergency brakes deployed incorrectly in the following situations. I am driving in the left lane of a 2 lane road with a speed limit of 45 mph and the road is banking sharply to the left. Because of the sharp bank, a car was directly in front of me but in the right lane, so this is a normal non dangerous situation but the brakes deployed. I exited a parkway, the exit ramp banks sharply to the right as most exit ramps do. Directly ahead of me but off the road is a disabled vehicle. There is no danger to me as it is safely off the road, but the brakes were deployed. In both instances there was no one following close behind me but if there was, either situation could have resulted in them rear ending me. I have taken to disabling the emergency braking feature because I no longer feel safe using it. Unfortunately this takes 7 key presses to accomplish and it resets every time you turn the car on. I contacted subaru customer service to complain, but got ridiculous suggestions, like just turn off the emergency braking when you expect to be driving with a lot of cross traffic. If not rectified, sooner or later that's going to cause an accident.
CategoryElectrical System, Service Brakes, Vehicle Speed Control
DateOct 14, 2021
StateNJ
Description
Your form would not allow me to chcek all applicable issues. I believe the computer system and brakes are the major issues. The start/stop system engaged when I was turning in the middle of an intersection. When driving at cruising speeds (foot on the gas pedal), the car suddenly felt as if the brake was being engaged. The forward and rear collision warning signals do not work. The blind spot warning does not work. There is grinding coming from the undercarriage at times (random), while my foot is on the gas. The car bucks for no reason. The battery is draining (less than 2,000 miles on the car). Sometimes I have to turn the ignition twice in the morning. I turn everything off when I get out of the car. My safety and safety of others is definitely at risk. What I didn't realize until recently is that prior to accepting the vehicle, the salesman must have turned the start/system off, because when I went for a test drive, the start/stop did not engage once and I drove in city traffic with multiple stops. Immediately upon diving off lot, the car stopped and I had issues. The salesman told me I had to get used to the start/sytem. This is a dangerous situation. My car is currently being looked at by the dealer.
CategoryVisibility/wiper
DateOct 13, 2021
StateUT
Description
I am on my third cracked windshield in four months! First crack in july 2021, second in august 2021, third in early october 2021. Haven't replaced the latest as I'm concerned about insurance rate increases. Each time the crack appears in the bottom of the drivers side and spreads to more than 12 inches in minutes. Summer in utah is typically not problematic for cracked windshields. All windshields have been replaced with subaru product as aftermarket products don't exist.
CategoryVisibility/wiper
DateOct 12, 2021
StateNV
Description
A small object struck the windshield on the lower driver side, it created a horizontal crack about 1. 5 ft long within a minute.
CategoryUnknown Or Other
DateSep 29, 2021
StateNC
Description
Infotainment system suddenly shuts down while driving blank screen often triggered while using gps. Radio will turn on spontaneously at full blast creating a startle effect, often unable to turn off. Had to pull over and turn car off. Daily event has been escalating. Apparently dealerships aware subaru has been non-responsive. Telling dealerships there is a software fix issue, finally communicating to me there is no current fix. Multiple communications have led to no response. Despite near miss of an accident due to these issues. Almost daily over last 2-3 months
CategoryVisibility/wiper
DateSep 28, 2021
StateTX
Description
This is my second experience with a cracked windshield in the 6 months I have owned this vehicle. The first time the windshield cracked I was driving on the interstate and the windshield simply cracked. No debris impact, no bumps, just a long crack running from the top center of the glass down apx 8 inches. Subaru replaced under warranty. The second time the glass cracked I was driving on the interstate and was hit by a small piece of debris. So small it took a moment to find the point of impact. The crack immediately started to spread and after a few hours was apx 12 inches long. After apx 2 weeks the crack has run and is apx 2. 5 feet. Insurance claim has been filed, but due to a shortage of glass the repair has not been completed.
CategoryEngine
DateSep 17, 2021
StateCA
Description
Bought this new subaru in december and the battery died twice after a week and a half of not driving. The first time I had to get the battery replaced. If I don't start the car every few days (and during covid I don't) then the electricity completely drains the battery dead.
CategoryEngine, Power Train
DateSep 13, 2021
StateOR
Description
The auto-start feature, which stops the engine at a light, then restarts, is very dangerous. It cannot be permanently turned off - always on by default. 1 if the steering wheel is not perfectly straight, it jerks out of your hand when the engine restarts. 2 the car jerks forward when the engine restarts. This has already put me in danger of a crash several times - and this 'feature' must be actively disengaged each and every time the car is started. It should be able to be permanently turned off - not always on by default.
CategoryUnknown Or Other, Visibility/wiper
DateSep 12, 2021
StateMA
Description
Windshield suddenly cracked, starting from bottom center of the window, crack moved up about 6" and then turned 90 degrees towards passenger side and went another 6". No object hit the window or car; it just spontaneously cracked from bottom then moved upwards.
CategoryElectrical System, Unknown Or Other
DateSep 10, 2021
StateNC
Description
There are multiple issues at hand. The radio system continues to randomly power off and or not work and often times the entire eyesight system crashes and shuts off when driving at highway speeds disabling the cruise control. The screen has already been replaced once but the issue is still there.
CategoryElectrical System
DateSep 09, 2021
StateNY
Description
Bought a new 2021 subaru outback in july 2021. In the first 1600 miles of driving the battery has died three times. Twice I found it wouldn't start after having parked it for a few days and once it wouldn't start the next day after driving it (it was driven the previous day at 6pm and wouldn't start at 9am the next day). There seems to be something that drains the battery when the vehicle is off. One time it may have been my fault for leaving an interior light on, but how could an interior light drain the battery in just a few hours? I've had roadside assistance jump start the car each time it wouldn't start and each time the technician said anecdotally that subaru outbacks and foresters were the most common car he is seeing get jumped. That last time it wouldn't start, I double checked to make sure I had not left any interior lights on and I had not. This is definitely an issue with the car - some system draining the battery.
CategoryElectrical System
DateSep 07, 2021
StateMO
Description
I am having battery drainage issue with my vehicle. If it sets more than 4 days the car will not start. I see there is a class action law suit on outback vehicles. This car has 9,000 miles on it and this has happened 3 times.
CategoryFuel/propulsion System
DateSep 04, 2021
StateNV
Description
Driving at 65 mph, engine stopped taking gas, slowed to below 30 in heavy freeway traffic. Resumed normal operation in about a minute. Then failed in similar fashion 5 minutes later. Took my 2021 subaru outback xt to the dealer where purchased. They have been unable to duplicate the issue and want me to drive the car without any fix. I refuse to do that as if it happens in a situation where I must accelerate to be safe, it is going to be disastrous. They point to no recall on the 2021 model, but had this issue for the last 3 years on many of their models. What to do?
CategoryElectrical System
DateSep 03, 2021
StateVA
Description
Battery drain and car won't start. Called roadside service for a jumpstart and on 5 other occasions, even after driving for 1. 5 hours, the car won't start. Sometimes after driving and turning car off for 1/2 hour to visit a store, it won't start. Othertimes it will. Car only has 6000 miles on it. I have had to buy a battery jump starter so I can at least get rolling again. I have a call into subaru service but they could not get me in for over a week. So I have to deal with the possibility of being stranded until subaru can diagnose. I live in the country so bring stranded will be a big deal. I should have bought the volvo.
CategoryEngine And Engine Cooling
DateSep 01, 2021
StateWA
Description
The contact owns a 2021 subaru outback. The contact stated while coming out of a full stop, the vehicle would stall without warning. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,500.
CategoryVisibility/wiper
DateSep 01, 2021
StateKY
Description
Windshield spontaneously cracked. No warning.
CategoryVisibility/wiper
DateSep 01, 2021
StateFL
Description
As I was getting into my vehicle to drive to work the morning of monday august 30th,I noticed a large crack in the windshield starting at the passenger side to the middle of the windshield. Vehicle was parked in driveway over the weekend and no damage was seen on the outside of the winshield.
CategoryElectrical System
DateAug 31, 2021
StateCT
Description
Drove car and parked for 15 minutes. When I tried to start it again it would not turn over. Battery was completely dead and could not be jump started. Car is a 2021 model with only 11k miles on it. There was no prior warning of a low battery. It left me stuck in an isolated parking lot. Probably not a major safety issue but apparently a known issue for late model subaru outback's so I wanted to add the 2021 model to the affected list.
CategoryVisibility/wiper
DateAug 30, 2021
StateNJ
Description
My wife has purchased subaru 2021 outback on may 2021. The windshield got cracked while it was parked in a driveway. It looks there was no sign of impact on the crack. The windshield of the outback looks very susceptible to crack.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Lane Departure: Warning
DateAug 26, 2021
StateTX
Description
On 3 occasions the eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
CategoryElectrical System:adas:control Module
DateAug 24, 2021
StateMD
Description
The contact owns a 2021 subaru outback. The contact's wife was driving 40 mph and noticed that the center console display screen went blank and rebooted independently after a few minutes. However, the failure reoccurred and affected several safety features on the vehicle including the hvac controls, bluetooth connectivity, and navigation on the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and duplicated of the failure the but could not determine the cause of the failure. The dealer was able to install a software monitor to replicate the failure so the contact could notify the failure to the dealer. The contact took the vehicle back to the local dealer where the dealer replaced the center module in an attempt to repair the vehicle however, the failure still occurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,800.
CategoryVisibility/wiper
DateAug 24, 2021
StateWI
Description
After less than 3,000 miles and 6 months, the windshield spontaneously cracked from about 1/3 the way up the driver-side post horizontally about 12” toward the center of the car, then up vertically about 10” and then horizontally about 24” further toward the center of the car. This was reported to subaru of america with case # 1-73126830225 on 2021-08-18.
CategoryVisibility/wiper
DateAug 22, 2021
StateKS
Description
Cracked windshield while parked in the garage
CategoryVisibility/wiper
DateAug 19, 2021
StateCA
Description
Windshield cracked on a new 2021 car, while driving in the city in clear weather and light traffic. The crack runs horizontally for about 10 inches and then turn vertical for the same height. I do not think it was hit by anything. Dealer inspection will be taken up soon.
CategoryUnknown Or Other
DateAug 18, 2021
StateMD
Description
Don't buy I regret buying it. Water leaks into the vehicle passenger side door. I got a loaner and the same issue water leaks into the vehicle
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking
DateAug 17, 2021
StateMD
Description
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost rear automatic braking, the eyesight system, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to subaru of america (soa) along with print out of error messages received via the my subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by soa, just dealer service. There is no warnings until the issue occurs. Soa has been notified via certified letter and has been unresponsive as to a fix since 7/19/2021.
CategoryStructure:body, Unknown Or Other, Visibility/wiper
DateAug 14, 2021
StateNY
Description
During heavy rains, the vehicles leak water into the driver's side wheel well. Numerous times back to the dealer and the vehicle being piece by piece all seals are being replaced. As per numerous blogs on subaru forums, an indication of a faulty windshield seal could be the issue, but the dealership refuses to replace or reset the windshield seal. Bought the car on june 28, 2021, and have been to the dealership 3 times for the same issue. The dealership is replacing seals on the skylight and door but as of yet no resolution. At the time of this complaint, the vehicle has been at dealership for 3 weeks with no resolution.
CategoryElectrical System
DateAug 12, 2021
StateCA
Description
Record of subaru outback electrical issues 2021 april 25 purchased. May 5 ca. No startsalesman came to home and jump started. June 28-29no start, recharged and had no further electrical issues until--- july 27no start. Briefly left vehicle. On return wouldn't start, dash lights crazy blinking. Jump box started it. July 28 left it all morning at subaru service for eval; result: "no problems were detected." aug. 5no start. Parked at friends for 3 hr. On return wouldn't start, dash lights crazy blinking. Jump box restart. Aug. 7no start. Left ignition on for 3 hr testing new solar panel. Purchase solar panel, proves useless, ignition drained battery. Trickle charged for several hours, starts. Aug. 9 no start. Battery dead. Trickle charged for several hours, starts. Conclusion: subaru outbacks are: (1) inherently unreliable, (2) subaru has known about this problem for several years, and (3) subaru is dishonest in not admitting to and fixing the problem.
CategoryVisibility/wiper
DateAug 11, 2021
StateTX
Description
The glass on my 2021 subaru outback that I purchased less than 2 months ago has started cracking from the bottom next to vin number and spread all the way to the center of the glass within 3 hours.
CategoryUnknown Or Other
DateAug 07, 2021
StateFL
Description
Windshield cracked at bottom base without any impact from something hitting it. In standstill traffic, all of a sudden we heard and saw a crack just appear! Then is spread rapidly straight up, then to both sides sides. So scary. This was about 4:45pm on 8/4/2021. We noticed next day it spread even more. Then a day later 8/6/2021 at 3:30pm traveling, the right side base of windshield cracked again! And spread quickly. So now there are two cracks! It is the oddest thing! Never experienced anything like this with any vehicle. This is an avis rental car. We will bring it to the suburu dealership in west palm beach, fl when we get home early next week. This windshield is obviously defective.
CategoryUnknown Or Other
DateAug 05, 2021
StateMI
Description
Bought my 2021 outback june 16th. Last week my battery went dead in my driveway. Called customer care and they had to jump me. Yesterday morning it was dead in the driveway again. Again they had to come out and jump me. July 29th was the first time and august 4th was the second time. This is a brand new car!!
CategoryElectrical System
DateJul 30, 2021
StateNY
Description
Problem has occurred twice when I put my cellphone in the same pocket as my key fob. The car will not start when I press the start button, although the ignition will be on and the dashboard instruments light up. Even if I separate the fob from the phone, it won't start. Holding the keyfob right up to the start button won't allow it to start. The battery in the fob is brand new. On this car, only the fob can start the car. I have had to use the mysubaru app via starlink (a subscription service) to remote start the car using my cellphone. However, I cannot shift it into gear. I must turn the car off, and then restart the car by pushing the button. It will then start normally. If I did not subscribe to starlink, I would have been able to start the car at all. The phone/fob proximity problem seems to create a logic fault in the vehicle programming which then prevents you from starting the car using the fob, even if you separate it from the phone.
CategoryVisibility/wiper
DateJul 29, 2021
StateCA
Description
While driving on residential street, I heard a pop and saw my windshield crack. My speed at the time of this incident was 30mph. There was no impact with a foreign object. Crack is in front of the eyesight camera and is affecting the functionality of vehicle's safety features. This is a 2021 outback with approximately 3200 miles.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings
DateJul 22, 2021
StateNC
Description
Subaru has apparently integrated their eyesight collision avoidance system with their infotainment system and the infotainment system crashes constantly. When it crashes about 50% of the time eyesight goes offline and kicks cruise control off. At highway speeds this is very dangerous. The vehicle will slow down 5-10 mph between when the system crashes and when someone realizes what has happened in order to put their foot on the gas pedal to keep their speed up. I've almost been rear-ended multiple times now because of this. Subaru has been aware of this issue for two full model years now and is going into a 3rd year with the same problem. The update they issues in spring 2021 made the problem worse not better. Subaru must be forced to either fix the issue immediately or recall the entire system and replace it before someone dies in a highspeed accident caused by this system. Until two days ago subaru of america's employees were arrogant, condescending, and beyond unhelpful. Wendy clough has stated subaru plans to issue an update in august has no actual confirmed timeframe. Subaru has done nothing to communicate with owners or dealers on mitigation options, if any, nor to warn customers of potential risks. Subaru must be forced to notify all owners of the issue immediately.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Unknown Or Other
DateJul 21, 2021
StateIL
Description
Automatic braking system activated abruptly and forcefully when a vehicle in the adjacent lane slowed down to make a turn. This has occurred numerous time both on the highway and in city driving. I have called subaru to report the issue. They did not recommend taking it to a service center, although I plan to. The car otherwise has shown no warning of automatic braking malfunction prior to or after the incidents. However the automatic braking system has continued to malfunction. I now deactivate the automatic braking every time I start the car to avoid further incidents. Potentially related to the automatic braking malfunction, the car regularly alerts me to keep my eyes on the road while I have my eyes on the road. Common situations when this happens include when I scan an intersection on approach for potential hazards (e. G., pedestrians, people running red lights, etc.), fixing my glasses or hat while continuing to look straight ahead, and simply scratching my face all trigger the warning. Occasionally, the warning is activated for seemingly no reason. At best, it's a nuisance; at worst it's a distraction and a liability. I now deactivate this feature when I start my car.
CategoryElectrical System
DateJul 19, 2021
StateCO
Description
I purchased this vehicle in may 2021 and since then have had four incidents where the battery was not able to start the vehicle. The first two incidents were when I was camping, so there was some heavy, battery only electrical system use, e. G. Opening/closing the hatchback, turning on lights, etc.
CategoryVisibility/wiper
DateJul 19, 2021
StateCA
Description
The windshield cracked shortly after purchase. We had the windshield replaced and within 4 months the windshield is now chipped in three places. This is a safety issue because a cracked windshield impairs visibility while driving.
CategoryUnknown Or Other
DateJul 17, 2021
StateTN
Description
My 2021 outback windshield just cracked. My 2020 outback did the same thing. Apparently three class action lawsuits are not enough for them to fix the windshield problem. 00 to fix, on a brand new car. Looks like the st. Louis arch.
CategoryVisibility/wiper
DateJul 13, 2021
StateOR
Description
Windshield spontaneously cracked where the mirror was atached to the glass. There is a concave indentation where the mirror was attached and we found the mirror hanging by a wire and small glass pieces on the dash. Temps were in the low 90s. No one has modified or put any unusual pressure on the mirror, no decorations were attached. The outside of the glass has no chips or cracks anywhere in the glass which was confirmed by the local safelite dealer. This vehicle was purchased new on may 7, 2021. Location of incident was temecula, ca. I asked the local dealer to repair under warranty and was told that there is no manufacturer warranty on glass. Obviously having your windshield spontaneously crack and the rearview mirror falling off would be a distraction at highway speeds.
CategoryElectrical System
DateJul 09, 2021
StateOR
Description
We bought this car new about 3 weeks ago and tried to drive it this morning to find it completely dead. It was last driven about 60 hours ago. It has just over 1,000 miles on it. There was no warning lamp that came on when we last drove the car. I was able to jump the car and have it on a trickle charger now but this is completely unacceptable for a brand new vehicle. I've reached out to the dealer but have not heard back.
CategoryVisibility/wiper
DateJul 07, 2021
StateNC
Description
Windshield cracked on the bottom left of driver's side and continued up and across. There was no point of impact. Getting gas and got back in the car and the crack had formed. Crack grew by 3" just sitting in the driveway. Brand new car with approximately 1400 miles on it when it happened.
CategoryVisibility/wiper
DateJul 01, 2021
StateNC
Description
Car was parked outside. We returned to vehicle and noticed that front windshield had large crack beginning in bottom right and was 2-3 feet in length. The crack grew overnight. This was in a place of business and we do not suspect vandalism. It was a hot day (over 90-degrees with humidity). The air conditioner had been running inside the vehicle. Vehicle has less than 6,000 miles.
CategoryVisibility:windshield
DateJun 29, 2021
StateFL
Description
The contact owns a 2021 subaru outback. The contact stated while driving 75 mph, a small rock struck the windshield and made a small mark at the bottom of the passenger's side windshield. The contact continued driving and the crack started to expand across the windshield. The contact stated that the next morning the crack was approximately 3 feet in length. The vehicle was taken to a window shop and the front windshield was replaced. The contact stated that on june 25, 2021 while driving 20 mph, the windshield cracked. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 3,000.
CategoryVisibility/wiper
DateJun 22, 2021
StateUT
Description
While driving down the highway, a small object (based on sound) struck the windshield and caused a small chip. Approximately one minute later, the chip splintered into a four way crack, with two legs showing over 12 inches of crack. Over the next few hours, the cracks grew by over 6 inches. After 3 days the cracks have grown vertically to the edges, and horizontally to 3/4 of the windshield, with additional cracks spidering from original chip. The cracks continue to grow daily. Due to the specialized windshield, immediate replacement is not possible. Chip repair was never available due to immediate spidering of windshield. I am replacing the windshield next week (earliest appointment available).
CategoryService Brakes, Steering, Vehicle Speed Control
DateJun 19, 2021
StateSC
Description
While moving forward slowly with foot lightly on the brakes and pulling into a parking space at local shopping center the car accelerated and the steering wheel turned to the right. The result of the cars actions made the car jump the curb, drive across the sidewalk and then across small hedges in the landscaped area. Car finally came to a stop about 20 feet later, with me pushing hard on the brake, just prior to entering parking lot roadway cross traffic. There was no alarm, warning or any other indication from any of the safety systems. As far as the automobile was concerned, nothing wrong had happened. Luckily there were no other vehicles or pedestrians on sidewalk or in the landscaped area between the parking space and roadway. There was no vehicle damage as the shrubs were all fairly short and the car simply drove over them. My husband disabled the lane departure system and I continue to operate the car. Based on all the previous incidents reported on this site, my husband indicates that subaru will blame operator error. I have a perfect driving record and this incident was not caused by me incorrectly stepping on the gas.
CategoryVisibility/wiper
DateJun 17, 2021
StateMT
Description
Driving down the highway on 6/10/21 my windshield popped and cracked on its own at the center bottom and then proceeded to crack up and over in the driver's line of sight within 24 hours. My crack is consistent with service bulletin #12-192-15r/ a lawsuit for previous year models.
CategoryVisibility/wiper
DateJun 17, 2021
StateCO
Description
* the windshield cracked while driving. To the best of my knowledge, nothing hit the windshield, it just cracked. I have not yet repaired it but am getting estimates. * cracked windshields are a safety issue * unknown * no * no
CategoryElectrical System
DateJun 12, 2021
StateCA
Description
My subaru battery was completely dead after only having it for 3 months and 700 miles on odometer. I was left stranded due to not being able to start vehicle. Vehicle was towed to dealer. Dealer took 2 day to diagnose that the battery was bad and they replaced battery. Dealer claims the passenger map light was left on. This light was not left on unless the tow truck driver left the light on. It was night time when the vehicle was towed and when the vehicle was jump started the light was not on.
CategoryVisibility:windshield
DateJun 09, 2021
StateMN
Description
The contact owns a 2021 subaru outback. The contact noticed that there was a crack in the middle of the windshield going upward. The contact mentioned that the vehicle was parked at home when the failure occurred. The vehicle was taken to the dealer where they informed the contact that a stone had struck the windshield. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150.
CategoryUnknown Or Other
DateJun 06, 2021
StateWI
Description
I believe the computer system malfunctions. It is available for inspection upon request. The first problem noticed was the automatic door locking system. Since this is keyless entry, putting your hand in the driver's door handle unlocks the driver's door with accompanying 2 beeps (setting I have chosen). But intermittently my passenger door also unlocks when my passenger puts their hand in their door handle(adds either 1 or 2 beeps to my 2 beeps). Dealer could not duplicate. They assumed I had it set wrong. Dealer confirmed setting was set to driver's door only. I have it set to driver's door only for anti carjacking. I also had an incident when starting the car that only the driver's front speaker was on and it was a horrible loud tinny, staticy sound. I turned my radio on and off repeatedly. Cleared to normal after 1 mile of driving. Sometimes several of my apps are greyed out when starting the car. After 5 minutes of travel they will usually become active. I had one episode of the digital and analog speedometers not matching. The analog was 5 over the digital. When stopped at a light my analog was at 5 mph. Most of the time my analog is 1 sometimes 2 miles more than digital. Also, normal operation is that music continues to play until the driver's door is opened. Twice I have had music turn off when ignition is turned off. It has been to the dealer once, but they didn't find anything. These problems started after a month of ownership. It currently has 2600 miles after 6 months of ownership. I drive 3 miles round trip to work, with occassional trips across the state to see family. It is unknown how many different ways the safety of the driver and occupants could be affected with a malfunctioning computer system. When will it do something unexpected that has serious consequences? The dealer is completely unconcerned which does anger me.
CategoryElectrical System:12v/24v/48v Battery
DateJun 02, 2021
StateNJ
Description
The contact owns a 2021 subaru outback. The contact stated that the battery had fully drained and was recharged two times. There was no warning light illuminated. The third time the vehicle was towed to an unknown mechanic and was diagnosed with needing the battery to be replaced. The vehicle was repaired. Subaru was informed of the failure. The failure mileage was approximately 832.
CategoryUnknown Or Other
DateMay 29, 2021
StateVA
Description
The front windshield is easily chipped or cracked. A rock hit it, and by the next morning it had starburst across the windshield. We replaced the windshield and two weeks later a second rock chipped it in the same spot. A couple weeks later a third rock chipped it above an inch above the last chip.
CategoryVisibility/wiper
DateMay 16, 2021
StateAK
Description
Large crack formed in windshield after parking on an outdoor lot on a sunny day and using a sunshade for the first time in the car. Parked for about 5 hours and returned to the crack. There were no cracks or dings prior to parking, and no trauma to any other part of the car body or glass.
CategoryVisibility/wiper
DateMay 07, 2021
StateAL
Description
Windshield crack without any warning or obvious impact.
CategoryElectrical System
DateMay 03, 2021
StateMI
Description
After 5000 miles my battery has been drained and is currently dead. I was told I must lock it every time I am not driving to ensure battery life is extended. Even with doing this battery is still dead after barely 5000 miles.
CategoryVisibility/wiper
DateMay 01, 2021
StateTX
Description
Windshield broke without warning, happened during city driving approx 25-30 mph when first noticed. Crack has continued to spread to cover entire windshield first crack noticed 4/15/2021, 2021 subaru outback, subaru contacted and they denied warranty and or knowledge with their windshields breaking without cause
CategoryUnknown Or Other, Visibility/wiper
DateApr 29, 2021
StateVA
Description
Crack in windshield appeared with no puncture. Noticed crack when driving on highway. Nothing had hit the windshield, passenger noticed the crack.
CategoryWheels
DateApr 29, 2021
StateMI
Description
Driving on grooved concrete highway the car wandered all over the road. It feels very un-safe and that you are not in control of the car. This started the day I pick up the car 2 weeks ago, 1700 miles
CategoryVisibility/wiper
DateApr 26, 2021
StatePA
Description
Parked my car in the morning and afternoon when I went back I had a stress crack accross the passanger side
CategoryElectrical System
DateApr 18, 2021
StateCA
Description
I bought this 2021 subaru outback in jan 2, 2021. In mid feb, I drove the outback to lake tahoe. On my way, I went to costco gas station for gas after 1 hour highway driving. The car was just dead after refueling. I called roadside assistance not knowing what happened. The car was jumpstarted. I was able to continue my trip and back home. After I was back home, I drove the car to the dealer that sold the car. I was told it was battery problem and a new battery was installed. A few weeks later, my car couldn't start in my garage on a saturday morning. I had to jumpstart the car using a handheld battery myself. I went to the dealership and was told they couldn't find anything wrong. I think subaru outback has a defect in electric system that drain the battery.
CategoryElectrical System
DateApr 16, 2021
StateFL
Description
Vehicle was purchased less than 5 months ago, has less than 1000 miles and the battery has died. Car is used regularly, as a family car, to run errands in our neighborghood. Battery does not hold a charge. It will charge with a battery tender, but will then drain quickly.
CategoryVisibility/wiper
DateApr 15, 2021
StateNY
Description
Went out to my car to go home and found a 9 in crack in the windshield. There was no crack when I got out of my car. There is no rock impact and no marks.
CategoryVisibility/wiper
DateApr 12, 2021
StateWI
Description
Windshield has cracked near air conditioning element with no evidence of a chip
CategoryVisibility/wiper
DateApr 07, 2021
StateGA
Description
An empty plastic box fell on the windshield from maybe 2 feet. The windshield basically shattered, with pieces of glass in the car. We informed our dealership that this is a new car, and we are very scared that their is a defect based on the impact that we saw. Subaru discredited our claim. We have tried everything we can do inform them to look into this possible safety issue. The vehicle was parked, in a garage when the empty box fell on the wind shield. Now we are paying to replace the crack windshield.
CategoryElectrical System
DateApr 03, 2021
StateWA
Description
We bought the car new and 3 months into ownership it won't start due to battery issues. Nothing improper or irregular was done with the car. It just doesn't function by default.
CategoryUnknown Or Other
DateMar 30, 2021
StateCO
Description
Windshield failed twice in first six weeks, dealer replaced it once, it lasted 9 days, both times windshield broke in snow storm with defroster on high
CategoryWheels
DateMar 28, 2021
StateCA
Description
Early in february, my car started to send me intermittenat error massages stating that the tires had lost pressure. This happened while driving the vehicle. There was a recall regarding the software, and the dealership stated that they thought the software update would correct the problem. It did not. The next fix involved replacing the module that monitors the tire pressure. This did not fix the problem either. It has been over a month since the problem started. And the dealership does not know how to fix the issue.
CategoryForward Collision Avoidance: Automatic Emergency Braking
DateMar 26, 2021
StateVA
Description
Tl* the contact owns a 2021 subaru outback. The contact stated that while driving 60 mph, the brakes engaged inadvertently. The contact took the vehicle to hyman bros. Subaru (11960 midlothian turnpike, midlothian, va 23113) where the failure could not be duplicated. The dealer stated that the eyesight by the rear view mirror needed to be recalibrated. The vehicle remained at the dealer unrepaired. The manufacturer was informed of the failure. The failure mileage was 900.
CategoryVisibility:windshield
DateMar 26, 2021
StateMO
Description
Tl* the contact owns a 2021 subaru outback. The contact stated that while driving 35 mph, a crack formed in the middle of the driver's side of windshield without impact. The contact stated that the crack obstructed her vision while driving the vehicle. The contact called her insurance provider and had the windshield replaced by an independent mechanic. Recently, while her daughter was driving at 55 mph, another crack formed in the middle of the passenger's side windshield, without impact. Neither the dealer nor the manufacturer were made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 2,500.
CategoryVisibility/wiper
DateMar 25, 2021
StateCA
Description
Just got a new car in jan 2021. Windshield got chipped easily. I already tried with glasses repair kit several times. And recently it got cracked line (around 30cm 90 degree). The same route to work I drove with my old 2006 toyota rav4 and never got any chip for 6 years. Until I got this new 2021 outack, I have to replace the windshield for less than 60 days of driving. One of my friends got the same trim of car the same month also go replaced windshield last week. The route is on hwy880 from fremont to san jose, ca area.
CategoryVisibility/wiper
DateMar 22, 2021
StateID
Description
Spontaneous crack in lower part of windshield on passenger side. Crack was observed after closing door while parked.
CategoryVisibility/wiper
DateMar 21, 2021
StateFL
Description
This is the second time in 2 months the front windshield on my 2021 outback has cracked and needs to be replaced. Both times happened on the highway. Not driving through a construction area or anything. Just driving and hear a noice and see a 12 inch crack. Uploading 2 images one is from today and the other is from 2/5/2021.
CategoryElectrical System
DateMar 20, 2021
StateNC
Description
Multiple times issue with battery not providing sufficient charge to start the car resulting in inconvenience, stress and mental agony. From a safety perspective the car was not performing as per committed standards and electrical systems have gotten affected. Also the battery was leaking acid fumes causing health related hazards. This despite keeping the car running in idle multiple times. Further when given to tindol subaru they did not rectify the problem but blamed me for not running the car enough which is a lie and false. They simply kept the car for 2 days and returned it to me!! I have had car cold cranked 5 to 6 times in 2 months till battery was eventually replaced.
CategoryElectrical System
DateMar 16, 2021
StatePA
Description
Purchased the car 7 days ago. Drove approximately 50 miles so far. Went out to start the car this morning and the battery was dead. No lights had been left on. Car needed to be jumped.
CategoryVisibility/wiper
DateMar 13, 2021
StateVA
Description
On march 12, 2021, I was sitting in my idle 2021 subaru outback when I heard a quick pop sound. When I looked up, there was a crack in the windshield. There was no previous damage to the windshield. I currently have 3600 miles on the vehicle. The crack is very linear. The car wasn't running and the weather was pleasant around 65 degrees.
CategoryVisibility/wiper
DateMar 06, 2021
StateCA
Description
I have owned the vehicle for 4 months. It has seven thousand miles on it. A crack appeared overnight at the left side (drivers side) to the middle of the windshield. There was no rock and damaged detected. It just happened on its own.
CategoryVisibility/wiper
DateMar 03, 2021
StateCA
Description
Crack suddenly appeared on windshield.
CategoryVisibility:windshield
DateFeb 26, 2021
StateNC
Description
Tl* the contact owns a 2021 subaru outback. The contact stated while the vehicle was parked, she noticed a bubble in the front windshield. Additionally, while driving at unknown speeds, the front windshield cracked approximately twelve inches without impact. The vehicle was taken to jim armstrong subaru (2321 u. S. Hwy 70 sw, hickory, nc 28602, (828) 322-9372) where the dealer diagnosed the vehicle and determined that the windshield had been impacted by an unknown object. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 1,800.*dt*jb consumer stated windshield has been replaced.*jb
CategoryUnknown Or Other
DateFeb 24, 2021
StateKS
Description
I was just driving on the interstate and the windshield started cracking on it's own. There was no damage at all prior to the event. No debris hit the windshield it just started cracking and the crack rapidly grew over the next several minutes to a size of 10 inches.
CategoryVisibility/wiper
DateFeb 22, 2021
StateTX
Description
Cracked windshield without impact from bottom they replaced it but within a week second one cracked.
CategoryElectrical System
DateFeb 13, 2021
StateWA
Description
I bought a new car in december 2020. One day in jan 2021, I noticed that the battery had died. I jump started it and then in february 2021, I had to jumpstart it 3 times. At least the last instance, I was careful to check no interior lights were on, and it still happened. I went to the dealer and they replaced the battery. I hope that fixes it.
CategoryVisibility/wiper
DateFeb 06, 2021
StateMT
Description
Windshield cracked at 1200 miles. Crack started at the bottom of the windshield. Crack appeared when entering the car. When the door was closed there was a loud pop and then there was a crack
CategoryVisibility/wiper
DateFeb 03, 2021
StateCO
Description
Possession of new vehicle was taken 1/13/21. During highway driving on 1/18/21, windshield experienced a surface chip and was repaired the same day by an authorized technician. During highway driving on 1/29/21, windshield experienced another chip in different location which turned into an approximately 10 inch crack minutes later, beyond repair. Windshield has not yet been replaced.
CategoryUnknown Or Other
DateJan 03, 2021
StateNM
Description
This is an issue we experienced with an exploding sunroof of our new subaru outback. We purchased the vehicle on december 22, 2020. Within days of the purchase, on december 27, 2020, the sunroof spontaneously exploded while driving the vehicle. Both the sunroof and interior sunroof covering were closed at the time. The fractured glass was broken outward which leads us to believe this is a vehicle manufacturing defect. We have contacted the dealership where we purchased the vehicle and they referred us to subaru corporate headquarters.
CategoryStructure:body
DateJan 02, 2021
StateNC
Description
A design flaw in the remote (required for both keyless entry and vehicle operation) leads to accidental trunk openings due to "pocket trunk opening". This is a safety hazard as it could lead to humans or animals entering the vehicle, as well as a potential route to water damage. This happens while the vehicle is parked and locked, and the key is in one's pocket and in range (eg in a house near the driveway)
CategoryUnknown Or Other
DateDec 23, 2020
StateCO
Description
Bought the vehicle and basically parked the car in my garage a/o 23 nov 2020. I travel for work most of the time. Between 3 - 7 dec, the car was used by my ex-husband for two trips to the airport to pick me up/drop off from/for a business trip and for me to drop off the title of my old car. On 21 dec, after being parked in the garage for three weeks (since 7 dec), my ex-husband noticed in the garage as he was getting in the car to head to the airport to pick me up from my 3-week business trip, saw a 1 1/2 foot long crack in the windshield originating by the windshield perimeter frame (passenger side).
CategoryForward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Warning, Visibility/wiper
DateDec 16, 2020
StateAL
Description
Brand new 2021 outback premier @ 647 miles and while parked overnight in our private driveway we noticed that the windshield had cracked the next morning. Less than 7 days of ownership dealer claims it was a rock chip . The windshield is split down the middle of the screen. Dealer response is insulting. Especially since they know this is an issue with the glass. Dealer pushed their expensive insurance to cover when we purchased the car. We did not know this was a recurring issue at this time with the cars. If we had known we would not have purchased this car. It will always be an issue. Will it crack again? Who pays, will it leave us stranded somewhere? Subaru does not appear to be willing to stand by its product and take care of its customers
CategoryVisibility:windshield
DateDec 15, 2020
StatePA
Description
Tl* the contact owns a 2021 subaru outback. The contact stated the front windshield was cracked. The vehicle was taken to stocker subaru (1454 dreibelbis st, state college, pa 16801, (814) 954-7320) to be diagnosed. The contact was informed that the front windshield had lint or dust embedded inside the front windshield. The windshield was replaced however, the failure recurred. The contact stated that an engineer inspected the windshield and stated the windshield was acceptable. The manufacturer was contacted and a gift card was provided to the contact. The failure was mileage was 600.*dt the consumer stated contacted manufacturer asking for a replacement windshield and request was denied. *tr
CategoryUnknown Or Other
DateDec 04, 2020
StateFL
Description
Windshield cracked spontaneously two times. Had to replace windshield twice and had to recalibrate eyesite cameras both times. One time happened while driving and the other time parked.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Warning, Visibility/wiper
DateNov 23, 2020
StateNJ
Description
I had the car only 10 days from the dealership, my husband and I were on the highway heading to an event when we heard a crack, I looked up and there was a horizontal crack heading from left to right in the windshield.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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1 COMMENT
  • Vickie

    I have had my 2021 Subaru Outback in the shop for numerous hours since I purchased brand new, the computer system will stop working. It does not matter if my iPhone is plugged in or not. The computer screen will go black, an error on my dashboard will light up stating eyesight is disabled. This will either go on until I stop and restart the car (sometimes numerous times) or the screen will alternate from on to off without the ability to control any of the settings when it is on. There have been several occasions where I am driving at night with no where to pull off to restart my vehicle. I have also had times when the forward collision avoidance will come on for no reason, however it never came on when a deer ran out in front of me. The Subaru dealership has never given me an answer to the problem except that “maybe” the update they just did on the computer system will do the trick. Be careful if you are driving a curvy road when the braking system comes on, nearly wrecked several times because of this.

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