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The 2021 Subaru Outback is a unique-looking SUV that consumers appear to flock to. The automaker labels this vehicle by saying, “go where love takes you,” but there seem to be problems getting anywhere behind the wheel of the Outback. With the faulty electrical system, malfunctioning powertrain, defective structure, poor visibility and failing forward collision avoidance programming, this car is a disaster waiting to happen.
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NHTSA Complaints for the 2021 Subaru Outback
| Complaint Category | Number of Complaints |
|---|---|
| Visibility/wiper | |
| Electrical System | |
| Unknown Or Other | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Forward Collision Avoidance: Warnings | |
| Forward Collision Avoidance: Adaptive Cruise Control | |
| Visibility:windshield | |
| Engine | |
| Vehicle Speed Control | |
| Structure:body |
Most Common Problems with the 2021 Subaru Outback
More than half of the 178 complaints filed with the National Highway Traffic Safety Administration (NHTSA) about the 2021 Subaru Outback between November 23, 2020, and February 20, 2023, report problems that relate to windshields cracking. A large percentage state that they cracked without any impact, while some say that tiny stones create long, sometimes spider-webby cracks.
Additionally, more than a quarter of the complaints to the NHTSA by February 20, 2023, were about the electrical system. And more than 58% of the manufacturer communications, which include technical service bulletins, are listed under the electrical system. There are a variety of problems, but batteries top the list.
Forward collision avoidance problems also feature, although negligible in terms of numbers when compared to windshields and electrical system issues. Other components and systems that are listed as being problematic are airbags, backover prevention, exterior lighting, the fuel/propulsion system, lane departure, powertrain, brakes, steering, structure, vehicle speed control, and wheels. The engine is also a cause of concern for some owners, one of whom describes how the engine block of their Outback caught fire while the SUV was parked and the engine turned off.
“It melted the engine and hood of the car, totaling it. Thankfully, we were not in the vehicle when the incident occurred, so no one was injured.”
Problems with Windshield Cracking
Seeing out of the windshield is a primary objective for any driver. However, the 2021 Subaru Outback seems to have a lot of issues with auto glass. And it’s nothing new. While there are no recalls for defective windshield glass, there are several service bulletins that were issued for the 2015-2016 Subaru Outbacks.
The first, NHTSA 10093650, dated October 26, 2015, acknowledges a potential manufacturing defect that makes the lower portion of windshields more susceptible to cracking “following a minor wound” like stone impact. They stated in service bulletin 12-192-15 that the root cause of these failures was ceramic materials used for the wiper deicer portion of the windshield glass. As a result, Subaru issued a warranty extension to address breakages and cracks in the deicer area of the windshield. But only windshield damage originating from the deicer area was to be covered. And, “Evidence of impact damage must be visible to the naked eye.”
In February 2021, service bulletin 12-192-15R notified dealers that the warranty was extended to 8 years. But it only allows one replacement of the original factory-installed windshield on specific vehicles.
There are two issues:
- Subaru refuses to provide warranty replacements even if the new windshields crack within weeks or months.
- Owners of the 2015-2016 models continue to complain that windshields crack spontaneously, with zero impact.
Nothing has changed for 2021 Subaru Outback owners.
Examples of Windshield Complaints to the NHTSA
A few 2021 owners say their windshields cracked in snow or icy conditions. But most say that there was no impact of any sort. Some say they heard a crack. Others say cracks simply appear, sometimes when the SUV is parked. Lots of owners state that their windshields have cracked two or three times, sometimes more. Some complaints state that owners have to wait for windshields to be repaired because there is a shortage of glass.
An owner from Texas states in an NHTSA complaint that he has owned the 2021 Outlook for 1.5 years and is on the sixth windshield. “If anything hits the edge of the windshield it totally cracks.”
Many of the complaints to the NHTSA state that dealers insist that cracked windshields are a result of impact. Because of this, they won’t consider replacing the windshields under warranty. This is a bit odd given that the extended warranty on 2015-2016 Outbacks was dependent on evidence of impact damage.
Nevertheless, as a 2021 Outback owner from Arizona states, there are so many complaints, “The volume of broken windshields must be caused by some defect on the manufacturer’s side.”
An owner from Massachusetts states that a tiny speck of sand instantly put a 14-inch crack across the windshield of a 2021 Subaru Outback. “How does a speck of sand crack a windshield?”
Class action lawsuits against Subaru for defective windshields in 2015 and 2016 models were widely publicized. Eventually, Subaru was forced to pay out for the replacement of thousands of faulty windshields. The Tennessee owner of a 2021 Outback whose windshield cracked said in a complaint, “My 2020 Outback did the same thing. Apparently, three class action lawsuits are not enough for them to fix the windshield problem. $1,200 to fix, on a brand new car.”
The Warranty Issue
It appears that Subaru may replace cracked windshields, but only if there is no visible point of impact. And even when there isn’t evidence of impact, many dealers refuse to replace them.
An owner from Maryland was one of the lucky ones. A spontaneous windshield crack developed, starting on the driver’s side edge of windshield. “The dealer confirmed that there was no sign of impact to cause the crack and agreed to replace (the) windshield free of charge.”
An owner from Oregon states, “my windshield cracked and spread right away. I took it to get it fixed.” Four months later, “my windshield cracked again and spread immediately. Both times it started from the edge and went inwards. I consider this as a safety hazard for the windshield to crack and spread so easily. This is the second time and we are only covered for 2 replacements on the warranty in a year. This expense can add up quickly.”
Others are not so lucky, including an owner from California who said in a complaint: “There was no impact to the windshield that could have caused the crack.” But, the dealer “diagnosed that a rock chipped the windshield,” and told the owner that the windshield crack was not covered under warranty.” Subaru also denies the claim.
An owner from Minnesota had a similar experience. The Outback, with only 150 miles, was parked at his home when a crack suddenly appeared. It was “in the middle of the windshield going upward.” The dealer insisted that a stone had struck the windshield.
A bubble in the front windshield was the first indication to a North Carolina owner that something was wrong. Soon after, it cracked about 12 inches without impact. The dealer “determined that the windshield had been impacted by an unknown object.”
Can Defrosters Cause Windshields to Crack?
It seems possible, even though this isn’t the same issue that Subaru acknowledged with the 2015-2016 models. Some do, though, crack in the area of the deicer.
An owner from Wisconsin states that the windshield cracked “at the bottom in the exact middle of the glass.” (This would be in the deicer area.) Seconds before it happened, “I (had) engaged the defrost button.” While it’s possible that the deicer played a role in the failure, this was “the second windshield to crack spontaneously.”
“The first replacement was proven to not be installed properly and Subaru paid for the replacement.”
Another owner states that he has had to replace the windshield twice “The first time the windshield cracked from using the defrost in the snow. The second time (the cause) was a small rock while I was driving on the highway. I’ve driven many cars in the past and have had rocks strike my windshield all the time and never experienced anything like this.”
A Colorado owner’s windshield failed twice in the first six weeks of ownership. “The dealer replaced it once. It lasted 9 days. Both times (the) windshield broke in snow storms with (the) defroster on high.”
Electrical System Problems
With modern cars, it’s simple to find lots of high-tech equipment to make the ride more enjoyable. However, with the Outback, many owners are finding that the electrical system is faulty, leading to many troubles just accomplishing the common tasks, let alone running advanced equipment.
Complaints are varied from multiple error messages flashing on the dash, hazard lights malfunctioning, and the infotainment system blacking out (see Forward Collision Avoidance Problems), to issues with batteries that keep draining.
There are also warranty issues with electrical system problems. A 2021 Outlook owner from Wisconsin who had infotainment system issues tried to resolve them with Subaru. But, the complaint states, “their primary purpose just seems to be deflecting complaints and gaslighting. We’ve been expecting fixes for years and it never comes. Either Subaru doesn’t know how to fix it or they don’t want to. The system falls under the 3/36 warranty which means that by the time they find a fix, most of the cars won’t be covered.”
Malfunctioning Batteries
Battery problems top the list of electrical problems. Here are what a few owners have to say.
The battery of a 2021 Outback owned by someone in Texas failed in the first 6 months of ownership. It was replaced, but there were other issues when the vehicle was returned. The electronic door locks didn’t work and the body control module was faulty. Ultimately the battery malfunctioned for a third time when with the dealer. But they wouldn’t honor the warranty, “claiming outsider influence.”
An owner from Washington purchased a new battery because the original one kept draining and needed a jump start. But the failure persists. An owner from Pennsylvania states in a complaint that he is about to get the third battery for his Outback.
A Minnesota owner has the same problem with a battery that “continues to drain itself at seemingly random times. All sources that could possibly drain the battery while (the) vehicle is not running have been turned off (dome light, tailgate light, exterior lights set to minimum time, etc.) This battery has also had to be jumped several times. But the dealer says the “battery is fine.” Now, the dealer states “that nothing can be done if (the) battery is tested and it tests fine. We have resorted to carrying a recharging pack with the car to ensure that our kids don’t get stranded with a dead battery.”
And an owner from Florida whose battery “has died” 3 times in 7,500 miles of driving says that Subaru maintains the “battery is fine.”
Problems with Forward Collision Avoidance
With today’s advanced safety systems, drivers and passengers are better protected on the road. That is if everything operates as it should. When it doesn’t, there’s more danger ahead, which is evident as some 2021 Outback complaints to the NHTSA reveal.
One of the recurring problems is that the navigation system randomly blanks out. Or the infotainment display goes blank and then reboots, which is also regarded as an electrical system problem. The reason for this seems to be that Subaru has integrated its EyeSight collision avoidance system with the infotainment system. A North Carolina owner says that this causes the system to crash constantly. “At highway speeds, this is very dangerous.”
The complaint goes on to point out that Subaru has known about the issue for “two full model years.” While they updated the issues in the spring of 2021, it “made the problem worse not better. Subaru must be forced to either fix the issue immediately or recall the entire system and replace it before someone dies in a highspeed accident caused by this system.”
According to another North Carolina owner, “This not only affects any navigation which is currently in progress but also disables the Cruise Control, EyeSight, Lane Departure, and other safety devices. This has occurred numerous times while driving on an interstate highway and is dangerous and life-threatening.”
An owner from Maryland states that the computer system shuts down and reboots randomly “almost every time I drive the vehicle.” All the functions and controls associated with the computer system “are lost. Cruise Control drops out and the built-in safety features are disabled.” The complaint continues to say that this is also a known problem.
More Forward Collision System Malfunctions
The automatic braking system has been an issue for an Illinois owner. It “activated abruptly and forcefully when a vehicle in the adjacent lane slowed down to make a turn. This has occurred numerous times both on the highway and in city driving.”
A South Carolina owner describes how the emergency braking system has deployed when it shouldn’t have. Each time it has put the Outback at risk of being rear-ended. “The main problem is that if the car detects another car directly in front of you, the system will sometimes deploy even if the vehicle is not in the same lane as you.” The complaint cites several examples of when this happened.
For safety reasons, the owner has now disabled the emergency braking feature. “Unfortunately, this takes 7 key presses to accomplish and it resets every time you turn the car on. I contacted Subaru customer service to complain, but got ridiculous suggestions like just turn off the emergency braking when you expect to be driving with a lot of cross traffic.”
While driving on a 4-lane highway, an owner from Ohio experienced pre-collision braking, which “suddenly engaged with no warning at all. My foot was still on the gas trying to accelerate when this happened.” The SUV stopped in the middle of the road and wouldn’t move. Eventually, the “dashboard said something along the lines of ‘firmly press brake to hold stop.’ I hit the brake, then everything returned to normal and I could move forward.” He “safely switched to the right lane, and pulled into the nearest driveway to get off the road and park. I then disabled all EyeSight features and called my Subaru dealership who said they will ‘diagnose and recalibrate’ the system.”
What to do if your 2021 Subaru Outback is a lemon?
Only a small percentage of vehicles turn out to be lemons. But if you think that you have a lemon you don’t have to live with it. You can try and negotiate with the dealer or manufacturer, or you can get an experienced lemon law firm like Lemberg Law to help you. The law makes Subaru pay legal fees, so you’ve got nothing to lose and everything to gain.
If you need help, Lemberg Law will assess your 2021 Subaru Outback problems to see how we can help you. All you have to do is fill out a contact form or call our Helpline now.
Complaint Data
| Category | Visibility/wiper |
| Date | Mar 26, 2023 |
| State | GA |
| Description | Windshield cracked for second time, no warning given. |
| Category | Unknown Or Other |
| Date | Mar 20, 2023 |
| State | WA |
| Description | Defective windshield. I purchased my subaru outback xt from the subaru dealership in shoreline, washington in october 2020. Since then, the windshield has cracked 4 times beyond repair. Each time, a small hairline fracture develops and quickly spreads across the windshield until the windshield has to be replaced. I have taken the car to the subaru dealership each time to replace the windshield. The car remains under warranty. I reached out to subaru of america after the windshield cracked for the 4th time, but I was told that the crack was a result of "outside influence". I have never had a car windshield crack until I purchased the subaru, and 4 cracked windshields in about 2 years is beyond excessive. After doing additional research online, it appears that this is a frequent and ongoing issue with newer subaru models possibly because the windshield used now is of a thinner material. |
| Category | Unknown Or Other |
| Date | Feb 20, 2023 |
| State | NC |
| Description | The front windshield of my vehicle cracked excessively after being hit by a pea sized piece of gravel while traveling less than 50 mph. I felt that the safety of my family was put at risk as the crack quickly spread to over 8 inches in length by the end of that same day. |
| Category | Unknown Or Other |
| Date | Feb 16, 2023 |
| State | KS |
| Description | Subaru has a known issue with windshields being easily cracked. I purchased a new 2021 subaru outback onyx xt and had to replace the windshield 2 times within the first year of owning due to cracked windshield, both happened after having a small chip from likely a small rock hitting windshield. I currently have another cracked windshield after hearing a slight hit on my windshield , after a semi truck passed me going in the opposite direction. I have had other vehicles that have had small chips after taking a slight hit from rocks and never developed cracked that required windshield replacement. Truly think that subaru could do better and correct this issue as windshields are very expensive to replace and those who can't afford replacement will continue to drive with potentially impaired visibility. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Feb 13, 2023 |
| State | CA |
| Description | Traveling toll road /fwy at approx 70mph at rush hour and lost all power with check engine light , emergency brake, lurching engine, all flashing at the same time!!! Coasted through 4 fwy lanes to offramp and service station- extreme danger!!! How was there no pile up with me going from 70-10 to coasting on a busy 15 northbound fwy at 7:30 am?????? Was in toll lane and crossed toll 3 foot sticks to exit at first available exit. 2 cars followed me off as they were concerned for my safety towed to shop where they put in new thermo valve, gasket intake manifold, pipe ay- fuel and gasket egr pipe 56000miles, 2 year old car 3 replaced windshields in last 6 months they said they've done 10 cars with this problem in the last year???? Insurance covered windshields , service center at subaru inspected car |
| Category | Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Feb 03, 2023 |
| State | CT |
| Description | The contact owns a 2021 subaru outback. The contact stated that while driving approximately 68 mph with the cruise control activated, the vehicle suddenly lost motive power. No warning lights were illuminated. The contact stated that it was difficult while attempting to shift the gear lever out of drive(d). The contact stated that once she was able to shift the gear shifter, she shifted into park(p) to turn off the vehicle. The vehicle was restarted after multiple attempts. The contact then noticed that the parking brake had engaged independently. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 14,000. |
| Category | Electrical System, Exterior Lighting |
| Date | Jan 17, 2023 |
| State | NY |
| Description | Vehicle was on highway in stop and go traffic when brake was applied. Auto stop-start feature engaged which turned engine off. On release of brake the auto stop-start feature failed to restart vehicle. Engine tried and failed to turn over and all console lights flashed on and off continuously. Ignition was turned off and attempted to restart car unsuccessfully. Four way hazard light button was activated and showed on dashboard as on. However, hazard lights on outside of vehicle were not on causing cars behind to not realize car was immobilized. Hazard lights malfunctioning on an immobilized vehicle on the highway is extremely unsafe. |
| Category | Electrical System |
| Date | Jan 16, 2023 |
| State | WA |
| Description | Battery had been drained multiple times that required a jump start over the past four months. Also a new battery was purchased. No warnings we're presented before the issue occurred. The latest incident was today. |
| Category | Electrical System |
| Date | Jan 11, 2023 |
| State | MI |
| Description | Battery of the vehicle continues to drain itself at seemingly random times. All sources that could possibly drain the battery while vehicle is not running have been turned off (dome light, tailgate light, exterior lights set to minimum time, etc...). Several times, this drainage has resulted in the car having to be jumped, so driver can get home. Car has been taken to dealer. Dealer indicates battery is fine. Took home, a few days later, battery is dead. Car does seem to struggle to turn over at times when trying to start. Lately this has been noticed while driving the car, and it engine was restarting while shutting down at stoplight (shutdown as part of limiting emmissions); had to turn the automatic shut-down feature off. Contacted local dealer again, was told that nothing can be done if battery is tested and it tests fine. We have resorted to carrying a recharging pack with the car to ensure that our kids don't get stranded with a dead battery. |
| Category | Visibility/wiper |
| Date | Jan 10, 2023 |
| State | NJ |
| Description | This is the second time in the two years I have owned this car that the windshield has cracked on the passenger side. The car was parked and had not been driven in three days. |
| Category | Visibility/wiper |
| Date | Jan 03, 2023 |
| State | CA |
| Description | Crack appeared when I entered car in parking lot. Large crack originated from where the windshield needs the frame on the passenger side of the front window. Crack originates about in the middle of the windshield on the passenger side and travels 5 inches horizontally and then travels north at a 90° angle for another 4 inches. When I inspected car there was no trauma no impact and no chips on the windshield near on or around the craft area. No trauma to the frame correct accent paint or chips as well near on or around the crack |
| Category | Visibility/wiper |
| Date | Nov 25, 2022 |
| State | NC |
| Description | Cracked front windshield. Replaced november 2021 & cracked again november 2022 in same spot. First incident parked in garage over night & next morning hairline crack on passenger side that continued across the window. 2nd incident, drove to work, parked & came out at lunch with a hairline crack lower left passenger side. |
| Category | Wheels |
| Date | Nov 02, 2022 |
| State | TX |
| Description | Loud cabin roar since purchase. Diagnosed on 11/1/2022 to be front right wheel bearing being bad (not damaged/worn) at 40k miles |
| Category | Electrical System |
| Date | Oct 24, 2022 |
| State | MD |
| Description | My 2021 outback has now died on me 5 times now leaving me strand at different places. |
| Category | Electrical System, Unknown Or Other |
| Date | Oct 17, 2022 |
| State | PA |
| Description | My car battery dies prematurely. I am about to have my third battery since buying the car. |
| Category | Visibility/wiper |
| Date | Sep 27, 2022 |
| State | MD |
| Description | Spontaneous windshield crack developed beginning on drivers side edge of windshield. Dealer confirmed that there was no sign of impact to cause the crack and agreed to replace windshield free of charge. |
| Category | Unknown Or Other |
| Date | Sep 23, 2022 |
| State | MD |
| Description | The driver's side window when I activate the automatic button to close the window it goes 3/4 way up then automatically comes down. Cannot close try several time. It will eventually close after several attempts. |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 20, 2022 |
| State | OR |
| Description | Vehicle infotainment system refused to start up without long delay (20 seconds or so) preventing various safety systems from initializing. This has been a recurring problem with this vehicle for two years. |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Vehicle Speed Control |
| Date | Sep 16, 2022 |
| State | VA |
| Description | I purchased the car new in january 2021. During the first several months there were no issues. After that, the "infotainment" system which controls the sound, nav, hvac, etc. Systems would suddenly go black and those functions would stop working. It would seem to reboot as a computer does when you restart it. That was distracting but mostly just annoying, lasting less than 30 seconds. I will call that a "soft reboot." that happened many times over the next few months. On two occasions, the screen would black out and not only those systems would cease to function, it would shut down cruise control and eyesight. Call that a "hard reboot." this was very dangerous. In traffic at 70-75 mph when the cruise control suddenly stops working, the car decelerates immediately and quickly. There are no warning signs or messages; it just goes black and shuts down those systems. Cars following would quickly be within a dangerous proximity. Not a safety issue but a hard reboot also wipes clear some settings including the nav destinations. During that period I spoke with service managers at two subaru dealerships who said that it was a common problem and subaru had issued a "patch" that was supposed to fix it. I live approximately an hour from the nearest dealership and had some difficulty finding a time to take it in for the upload. Finally I took it in to scenic subaru in mt. Airy, nc on september 9, 2022 to get the update, with around 22,500 miles into a 36,000 mile warranty. I left the dealership at approximately 4 p. M. Headed for winston salem, nc, approximately an hour drive. Within 5 miles from the dealership it did a soft reboot. That happened two more times. I called the dealership to advise them but it was too late to return. Then, still within an hour from the dealership, it did a hard reboot, shutting down everything as I described above. It functioned properly until it did a soft reboot today, 220 miles after the update. |
| Category | Electrical System |
| Date | Sep 16, 2022 |
| State | TX |
| Description | Battery failed in first 6 months of owning the car. Battery was replaced at gilman subaru selma texas. Battery and relay at north park body shop during the repair for hail damage. The car was at this shop from april 20th 2022 until the middle of july 2022. The day the car was picked up the electronic door locks did not work. The car was taken to north park subaru to diagnosis and repair a faulty body control module. They have had the car since august 8th. After it was taken back to north star collision to try to remedy the issue. North star subaru would not honor a warranty claiming outsider influence. On august 15th I was informed that the battery malfunctioned for 3rd time. With exception of about a week and a half since april 20th. I have not had use of my vehicle. |
| Category | Electrical System |
| Date | Sep 16, 2022 |
| State | MN |
| Description | Battery repeatedly drains with short drives or if car is parked for 72 hours such that the vehicle will not start. |
| Category | Visibility/wiper |
| Date | Sep 07, 2022 |
| State | KS |
| Description | Crack in windshield rapidly developed into line of driver sight. |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 06, 2022 |
| State | TX |
| Description | Wind shield very very weak cracks very easy I have had for 1. 5 years, I am on my 6th windshield, if any thing hits the edge of the windshield it totally cracks. Also having battery issues. On my third battery care has 47 k miles. |
| Category | Electrical System, Unknown Or Other, Vehicle Speed Control |
| Date | Sep 05, 2022 |
| State | WI |
| Description | The infotainment system is so buggy and slow it's dangerously distracting. It crashes all the time and takes a few minutes to reboot which is not good when you're using navigation. The volume randomly will go to 100% and the only way to fix it is to restart the car. I've had it happen maybe 10 times. It's very startling and it's painful to the ears. The most dangerous problem with the infotainment system, however, is how inconsistently slow it is. When you tap to open the hvac menu, for example, it can take 1-45 seconds to open. That means you have to keep your eyes off the road waiting for a response. If you don't, the menu disappears right away. Then when you're waiting for a response, the driver monitor starts beeping loudly and flashes "stay alert". Even subaru's own safety systems think the response time is unacceptable. I called subaru about the issue but their primary purpose just seems to be deflecting complaints and and gaslighting. We've been expecting fixes for years and it never comes. Either subaru doesn't know how to fix it or they don't want to. The system falls under the 3/36 warranty which means that by the time the find a fix, most of the cars won't be covered. |
| Category | Electrical System, Exterior Lighting, Visibility/wiper |
| Date | Sep 05, 2022 |
| State | WI |
| Description | The headlights on this vehicle are obnoxiously bright! I get flashed by oncoming drivers constantly at night. I even get flashed by pickup trucks. I'm not sure if it's the main headlamps or the fog lights. It does seem like the fog lights have really poor beam control. When driving on a country road at night I can tell the fog lights are lighting up the tops of trees by toggling them on and off. I passed an oncoming car just like mine a while back and I could finally understand why I get flashed all the time. They are really blinding. I tried to bring it up with subaru of america and the guy on the phone literally laughed at me and just told me to not use the fog lights. They don't seem to care at all about all the safety issues the current generation outback has. Very unprofessional. Subaru doesn't appear to welcome feedback at all. |
| Category | Visibility/wiper |
| Date | Sep 05, 2022 |
| State | KS |
| Description | Windshield crack developed and requires replacement for the third time in 18 months on a new car. |
| Category | Visibility/wiper |
| Date | Sep 01, 2022 |
| State | TX |
| Description | I had a rock hit my windshield and it instantly cracked and kept cracking in multiple directions looking like a spider. Had it repaired and same thing happens like 1 month later. And it seems when it rains there is some water that is getting through. I do not feel like subaru has fixed the windshields since the recall on previous models. Pictures make it hard to really see severity. |
| Category | Visibility/wiper |
| Date | Aug 22, 2022 |
| State | WI |
| Description | Hey nhtsa! This needs to be looked into asap!! My windshield has broken twice now after getting hit with debris so small I couldn't even hear it hit. I've been driving for 24 years and I've never broke a windshield. The windshield on these is hilariously weak. After they get chipped the crack spreads to the whole windshield in a matter of a couple days. The cracks are also delaminating and letting water in. This needs to be addressed asap. It's scary how thin and weak the windscreen is on these. This is a huge safety issue. |
| Category | Electrical System |
| Date | Aug 20, 2022 |
| State | FL |
| Description | Battery has died 3x in 7500miles of driving subaru states battery is fine. |
| Category | Visibility/wiper |
| Date | Aug 18, 2022 |
| State | AR |
| Description | The front windshield developed a crack. It was not struck or damaged in any way - it appeared out of nowhere. The crack spreads quickly and the windshield must be replaced. This has happened to countless other subaru outback owners. The volume of broken windshields must be caused by some defect on the manufacturer's side. |
| Category | Engine, Unknown Or Other |
| Date | Aug 17, 2022 |
| State | DE |
| Description | My 2021 subaru outback vehicle is subject to a recall for engine harness and ecm replacement, according to subaru. I took my car in twice to the dealership and it was unable to perform the recall repair. That dealership told me that the issue presents no safety problem - is that true? (the current recall of 2022s sound like there is a safety issue.) your website says my repair was performed. That is false. Can you help me understand why you show the vehicle has been repaired? Can you help me find a dealership that knows how to safely repair the car? |
| Category | Electrical System |
| Date | Jul 27, 2022 |
| State | KY |
| Description | Vehicle was about 1 year old and had about 2300 miles when I started having issues with the battery being dead and having to jump start the vehicle after it sat a few days. I contacted the dealership and the battery took it in. After about 4 hours they said the battery was "low" and they recharged it and said everything was fine. They said I didn't drive it enough so it was my fault the battery would not start the vehicle. That was 5/10/22. On 8/26/22 the battery was dead and I had to jump it again. There have been no warning lights. |
| Category | Unknown Or Other |
| Date | Jul 22, 2022 |
| State | WA |
| Description | While driving eastbound on I-90 at the top of snoqualmie pass, the sunroof completely shattered causing small pieces of glass to cover the small children in the back and driver and front seat passenger. At the time there were no vehicles in front of us and there was a cargo carrier on the roof racks. This caused small pieces of glass to go everywhere causing small lacerations to 2 of the occupants. There were no warnings signs of this extreme failure of the glass. The vehicle was repaired by a subaru dealership. |
| Category | Unknown Or Other |
| Date | Jul 21, 2022 |
| State | NC |
| Description | Our 2020 outback dashboard display randomly goes black and hard resets. It also appears that the eye sight cameras, collision detection, and other features disable at the same time. This has occurred about a dozen times since purchase. |
| Category | Visibility/wiper |
| Date | Jul 19, 2022 |
| State | CO |
| Description | Windshield spontaneously cracked while parked. I parked the vehicle around 3pm and at that time, no crack was present. I left the house at 5:30pm and in that 2. 5 hours, a 12-18 inch crack appeared. There's no visible impact point and it starts from the bottom edge of the glass on the passenger side. I have not brought it to the dealer yet as I'm working through a claim center for windshield coverage. This is the third time since I purchased the vehicle (may of 2021) that the windshield has cracked. |
| Category | Electrical System, Engine |
| Date | Jul 18, 2022 |
| State | CO |
| Description | The engine block of our car caught fire while it was parked and turned off. It melted the engine and hood of the car, totaling it. Thankfully, we were not in the vehicle when the incident occurred, so no one was injured. At the time of the incident, our car was parked outside our apartment building under a low-hanging tree, which was burned in the fire. Had a neighbor not noticed and called 911, the fire may have spread to the nearby apartment building and caused much more severe damage than what was already done to the car. We had no warning prior to the incident. To our knowledge, the car was in perfect condition. We had bought it brand new 16 months prior and had taken it in for its scheduled maintenance 3 times. We are unaware if the vehicle has been inspected yet or if they've discovered the origin of the problem. All we know is that the insurance company and firefighters confirmed it wasn't arson, as the fire was contained to the engine block and front end of the car, and they also confirmed we were not at fault. Vehicle caught fire while it was parked and turned off. |
| Category | Electrical System |
| Date | Jul 14, 2022 |
| State | NM |
| Description | Battery is draining for no apparent reason. As stated in several class action law suits, defects in these vehicles ( subaru outback 2015-2020) cause the batteries to drain, replacement batteries also drain. The subaru outback battery drains because of the controller area network (can). When the vehicle is shut off, the can system should enter sleep mode so only a limited amount of electrical current is used. However, subaru software errors prevent the can from entering sleep mode when vehicle is turned off. This software error will drain the original battery and every replacement battery installed in an outback. Once the battery is drained, I am stranded. Reference law suits daley v. Subaru and tomasian v. Subaru. Subaru needs to fix all subarus that are affected by this battery drainage issue. I have been experiencing this problem since we bought the car. First time, I thought I left something on, subsequent drainage issues I know that nothing has been left on. I now keep a trickle charge unit on the battery while in the garage at all times. |
| Category | Electrical System, Visibility/wiper |
| Date | Jul 05, 2022 |
| State | CA |
| Description | Windshield has needed constant repair due to either small debris or even in one instance, self-cracking. On-board unit is constantly turning off. |
| Category | Electrical System |
| Date | Jun 26, 2022 |
| State | MD |
| Description | On multiple occasions I have had the infotainment system (the touchscreen) either freeze, go completely blank, or reset itself while driving. Most often this has happened while using apple car play but that's not always the case. When this occurs, I also get a message that eyesight is not available. While this has not caused me to have an accident the potential is there. I have had the screen go blank while using navigation in an unfamiliar area, I've had it go blank while driving down the highway. It's very distracting and you can easily miss your exit or worse. Subaru has no fix for this other than updating the software approximately every 6 months in hopes it will solve things. To me this is totally unacceptable. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Vehicle Speed Control |
| Date | Jun 03, 2022 |
| State | NC |
| Description | The navigation system will randomly go blank and then restart while driving. This not only affects any navigation which is currently in progress, but also disables the cruise control, eye sight, lane departure and other safety devices. This has occurred numerous times while driving on an interstate highway and is dangerous and life threatening. |
| Category | Engine |
| Date | Jun 01, 2022 |
| State | CA |
| Description | The contact owns a 2021 subaru outback. The contact stated while at a traffic light, the vehicle stalled. The instrument panel lights illuminated then went dark. The police came but there was no police report filed. The police had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 12,500. |
| Category | Fuel/propulsion System, Unknown Or Other |
| Date | May 27, 2022 |
| State | TN |
| Description | Since we bought our 2021 subaru outback in may 2021, the vehicle hesitates when accelerating mainly after filling up with gas but also at other times. We have taken the vehicle in 4 times for service, but subaru cannot duplicate the problem. Another issue we are having is that every time it rains, there is a puddle of water that forms on the passenger side floor board. We have taken the vehicle in 4 times for service, but subaru cannot duplicate the problem. |
| Category | Exterior Lighting |
| Date | May 23, 2022 |
| State | OH |
| Description | I have issues with the headlights on my outback. They are very bright to the point that I get flashed on a regular basis by other drivers thinking I have my brights on. Just this morning coming to work I passed someone on the ohio turnpike and they must of been blinded by my lights because they then got right up behind me and started following me with their brights on. These lights are a danger to other drivers and it makes me worried for my safety because of the actions of other drivers if they think I'm not turning my brights off. I told the dealer service department where I bought my car and they didn't take me seriously. I found a forum on line where other subaru drivers complain about the headlights and it goes back a couple years. |
| Category | Visibility/wiper |
| Date | May 17, 2022 |
| State | KS |
| Description | Crack in windshield, line of sight of driver. |
| Category | Electrical System |
| Date | May 16, 2022 |
| State | OH |
| Description | Vehicle about 14 months old, I purchased new tried to start vehicle battery dead, no lights or other acc. Had been left on. Two weeks later battery would not start car, I jump started car according to directions in owners manual. After jump start several check engine lights came on, cruise control did not work. Lane control and "eyesight" failure warning light was on. Subaru dealer replaced battery under warranty |
| Category | Visibility/wiper |
| Date | May 05, 2022 |
| State | OR |
| Description | On january 3, 2022 my windshield cracked and spread right away. I took it to get it fixed. On may 4, 2022 my windshield cracked again and spread immediately. Both times it started from the edge and went inwards. I consider this as a safety hazard for the windshield to crack and spread so easily. This is the second time and we are only covered for 2 replacements on the warranty in a year. This expense can add up quickly |
| Category | Visibility/wiper |
| Date | May 03, 2022 |
| State | CA |
| Description | Like many others have complained about, a small rock chip in the front windshield has spidered out across nearly the whole length of the windshield within a few hours of impact. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Lane Departure: Assist |
| Date | Apr 27, 2022 |
| State | MD |
| Description | We bought this vehicle new and since we have had issues with the infotainment shutting down multiple times while driving. The infotainment screen along with all safety features associated with the electronic panel turn off. We have taken it to the dealership multiple times and keep getting told that they can't replicate the problem. We have recorded the issue and sent proof but subaru manufacturing keeps delaying any inquiries in hopes to bypass lemon law. |
| Category | Vehicle Speed Control |
| Date | Apr 25, 2022 |
| State | FL |
| Description | The contact owns a 2021 subaru outback. The contact stated while driving 20 mph, the brake pedal was depressed; however, the vehicle independently accelerated. There was no warning light illuminated. The vehicle struck the curb before coming to a stop, causing damage to the rim and tire. The vehicle was towed to the dealer but was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 16,000. |
| Category | Electrical System |
| Date | Apr 18, 2022 |
| State | VA |
| Description | I believe there is a software defect associated with the infotainment system. The system also includes car information such as car data, audio/radio, navigation as well as other items related to modern car's functionality. The issue is when a mobile is plugged into one of the two from usb port, the infotainment will randomly reboot itself. When this happens the screen turns black/bland while rebooting occurs. This can happen even while the vehicle is in motion possibly causing severe distraction resulting a safety issue. (imaging driving down the highway and your car reboots without warning.) reboot takes about two minutes during this time the vehicle is drill drivable but is very disconcerting to the driver. This issue is also a major topic with online forums such as www. Subaruoutback. Org under the gen 6: 2020-future section. Https://www. Subaruoutback. Org/threads/2020-outback-software-gigathread. 517684/page-340#post-6235066 attempts to reach the dealership has not proven to be resolvable. |
| Category | Visibility/wiper |
| Date | Apr 18, 2022 |
| State | MA |
| Description | Tiny spec of one sand grain instantly put a 14†crack across a windshield of a 2021 subaru outback I have pictures, how does a spec of sand crack a windshield? |
| Category | Back Over Prevention: Warnings, Service Brakes |
| Date | Apr 14, 2022 |
| State | NJ |
| Description | I have had this vehicle since @ 6/30/21, under 4,000 miles. Sometimes when I'm driving, the car will suddenly brake or lurch when I am not near another object or person. I drove down the highway once when this happened and it was very concerning. I have also been in the middle of an intersection when this occurred, as I was turning left. It has happened approximately 10 other times since I've had the vehicle. Today it happened and a truck was behind me; thankfully I did not get hit. I brought this into the dealereship twice and they claim there is nothing wrong with the car. There is definitely something wrong with the car; it's dangerous. My car is available for inspection upon request. I and others are at great risk for an accident. I remember flashing lights on a few occasions, not today. When I went online to check for recalls, I noticed many other subaru owners having the same issues. |
| Category | Visibility/wiper |
| Date | Apr 11, 2022 |
| State | TX |
| Description | Noticed a 6 inch crack on passenger side starting under the wiper. Crack started spreading across the windshield, now about 18 inches long. |
| Category | Visibility:windshield |
| Date | Apr 06, 2022 |
| State | NC |
| Description | The contact owns a 2021 subaru outback. The contact stated that while his wife was driving at an undisclosed speed, she noticed a crack on the center passenger's side of the windshield. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired but continued to experience the failure with the new windshields. The contact stated he had the windshield replaced a total of three times. The manufacturer had not been informed of the failure. The failure mileage was approximately 17,000. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Mar 28, 2022 |
| State | TN |
| Description | *eyesight system detects collision hazard and applies brakes when entering certain curves. *unexpected braking in curve, particularly when roadway is wet poses a danger to driver and other motorists. *not reproduced by dealer or service center, problem is captured on dashcam video. *vehicle has been inspected by dealer *eyesight system seems to "glitch" frequently, causing a variety of warning lamps on dashboard, full shutdown of infotainment system, and disabling all built in eyesight safety features. |
| Category | Engine, Power Train |
| Date | Mar 21, 2022 |
| State | NC |
| Description | I walked outside my house yesterday morning to find my 2021 outback xt idling in the driveway. I may have failed to turn the engine off, or it may have started itself. Nonetheless, I calculate that it burned about five gallons of gasoline and probably ran all night. The car should not be able to run for hours on end! This is a clear problem--an overheated catalytic converter could start a fire, someone could have jumped in and driven away, or--much worse--it could have been running in an enclosed area and filled it with co.. This car does have remote starting capability, so I wonder if that somehow played a role. It also has the start-stop function to save gas. I have noticed that if I stop the car and hit the start/stop button right away, it sometimes seems to stop but then runs on. I strongly believe that the car should not be able to run on like this. Couldn't subaru build in a a timer to turn the engine off after, say, one hour? These are not police cars and do not need to be able to idle for hours on end. Thanks very much for your kind consideration! |
| Category | Visibility/wiper |
| Date | Mar 13, 2022 |
| State | WA |
| Description | Windshield has cracked for no reason. Heard a small cracking noise driving on the road. No accidents or anything, see a ding on the windshield and a crack growing after two days of parking in the garage. |
| Category | Visibility/wiper |
| Date | Feb 28, 2022 |
| State | GA |
| Description | The windshield cracked from the bottom corner and slowly spread across the entire windshield. I took a picture before replacing the windshield, a repair that cost ~0 to replace and recalibrate the eyesight system. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Blind Spot Detection, Lane Departure: Warning |
| Date | Feb 24, 2022 |
| State | MD |
| Description | The main computer system that controls the eyesight system, cruise control, lane departure, all hvac controls, navigation, etc. Shuts down (goes black), and reboots randomly. When this occurs, all of the functions and controls associated with the computer system are lost. Cruise control drops out and the built in safety features are disabled. It is distracting to the driver and requires the driver's attention to reset features that were lost. It is a known problem by subaru and has not been fixed on my vehicle for over a year now. This complete computer blackout event occurs almost every time I drive the vehicle. |
| Category | Unknown Or Other |
| Date | Feb 21, 2022 |
| State | CA |
| Description | The battery does not hold a charge. I have had to have aaa charge my battery on 10 occasions in the fourteen months since I purchased this vehicle. I also have had to have the battery jumped by friends to start the car. The battery was replaced by the dealership in early september 2021, claiming it was a deflected battery and I should have no more battery problems. The replaced battery has not held a charge either. There is no warning, just a dead battery. I have been informed by subaru that the cause of a dead battery is because the car is not driven every day. I am retired and have no need to drive every day. However, when I have been able to start the car and use it frequently the battery still dies. The car is not safe to drive when the battery is unreliable. |
| Category | Forward Collision Avoidance: Warnings, Visibility/wiper |
| Date | Feb 15, 2022 |
| State | VA |
| Description | My windshield cracked within a few months and few thousand miles of purchasing my vehicle for no real apparent reason. |
| Category | Visibility/wiper |
| Date | Feb 04, 2022 |
| State | FL |
| Description | We were literally sitting in the car, parked, and the lower left driver side windshield cracked! No visible chips. We will contact subaru if america and out local dealership as well. |
| Category | Visibility/wiper |
| Date | Feb 02, 2022 |
| State | MS |
| Description | Upon entering my car I noticed a 7-8†crack on the driver side of my windshield. There was no evidence of anything chipping or causing the crack. It seems to be spontaneous. If the crack continues to spread it will affect visibility and the windshield cannot be replaced on site due to the forward facing camera and anti collision system. I will have to drive over and hour to get it repaired. Also need wait for a new windshield to be in stock. I have submitted pictures to my insurance company. |
| Category | Unknown Or Other |
| Date | Jan 25, 2022 |
| State | MI |
| Description | Cracked windshield from no sign of impact. This is clearly an issue, as there have been class action law suits regarding these windshields covering 2015-2020 outbacks. They've done nothing to fix the issue and deny that it's a problem, instead falsely claiming that there was a chip. |
| Category | Visibility/wiper |
| Date | Jan 11, 2022 |
| State | CO |
| Description | The component that has failed twice is the windshield. They current windshield is available for inspection but not the first. In fact, I am taking it my subaru dealer tomorrow so they can look at it. This is the second windshield in 13 months that has failed. The first one became heavily pitted across the entire windshield. This one has a crack starting from the passenger side, 2/3 of the way up and then continues 1/3 of the way towards the driver. I do not recall any impact on the windshield prior to the crack occurring. I am concerned about the frequency of this model's windshield issues and whether it can stay intact. As noted above, this problem has happened twice for me. I posted my concerns on reddit to see if other owners of this vehicle are having issues and I have received numerous responses that others are also having quality issues and those issues are similar to mine. There was no warning prior to the issues with my windshield. It is interesting to note that subaru had a class action lawsuit against them just a few years ago related to this very same issue with the windshields. I am concerned that the windshield issues have not been adequately addressed. |
| Category | Visibility/wiper |
| Date | Jan 10, 2022 |
| State | CA |
| Description | Front windshield crack so easily that I have to replace it two times already. The first time the windshield crack from using the defrost in the snow, and the second time was a small rock while I was driving on the highway. I've driven many cars in the past and have had rocks strike my windshield all the time and never experienced anything like this. I'm surprised the windshield recall isn't extended to the 2021 model outback yet. |
| Category | Visibility/wiper |
| Date | Jan 10, 2022 |
| State | WI |
| Description | While driving down the interstate, no other vehicles in sight, heard a pop and immediately a crack formed in the windshield (at the bottom in the exact middle of the glass) which spread vertically and has since branched out horizontally. A matter of seconds before this happened, I engaged the defrost button. This is the second windshield to crack spontaneously since I purchased the vehicle in december 2020. The first replacement was proven to not installed properly and subaru paid for the replacement. As the crack continues to grow, I feel my safety could be affected if the eyesight features fail as a result of this issue not being addressed. |
| Category | Visibility:windshield |
| Date | Jan 10, 2022 |
| State | CA |
| Description | The contact owns a 2021 subaru outback. The contact stated that there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was taken to the dealer and diagnosed that a rock chipped the windshield. The dealer informed the contact that the windshield crack was not covered under warranty. The manufacturer was made aware of the failure but denied the claim for the windshield replacement. The vehicle was not repaired. The failure mileage was approximately 19,000. |
| Category | Unknown Or Other |
| Date | Jan 09, 2022 |
| State | CA |
| Description | The front windshield on the passenger side cracked for not apparent reason. The vehicle had been parked in my carport all was fine. Next morning upon entering the vehicle I noticed the crack. Within 2 days the longest crack had grown from about 2 inches towards the drivers side to about 10 inches. I called subaru of america customer service with a complaint. They suggested taking it to the dealer for inspection and a determination if it's covered under the new car warranty. I have had the vehicle for about a year and it has less than 15000 miles on the odometer. |
| Category | Air Bags, Air Bags:sensor:occupant Classification:front Passenger |
| Date | Jan 07, 2022 |
| State | MI |
| Description | The passenger air bag alert on the dashboard indicates the air bag is off when my wife who is elderly and weighs approximately 95 pounds is seated in the front passenger seat . Sometimes it changes to " air bag on" during our journey but other times it remains off . I am concerned the air bag won't deploy in the event of a crash potentially causing serious injury . I have e mailed sales representative who sold us the car at maple hill auto group kalamazoo ,mi in march 2021 who responded that seat sensor was designed to alert "off " at 65 pounds or less . Two subsequent e mails to subaru customer service about this issue have not been acknowledged or generated any response which concerns me . At this point car has not been tested by technician as my wife is frail and not in position to go to dealer for demo . Not sure what next steps to take since subaru customer service is not responding to my concerns . |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Jan 07, 2022 |
| State | OH |
| Description | The subaru eyesight system malfunctioned while I was driving. All eyesight components were enabled at the time of the incident, including pre collision braking and forward collision warning. I had been stopped at a red light at a four way intersection. I was the first car waiting at the red light, with other cars behind me and to each side. The intersection had multiple lanes in each direction. There were four lanes going the direction I was driving, and I was in the second from the right. When the traffic light turned green, I took my foot off the brake and onto the gas to begin accelerating. I accelerated through the large intersection reaching approximately 20 miles per hour. The speed limit is 25 or 30 there so I was continuing to accelerate to that speed and was just about through the intersection when the pre collision braking suddenly engaged with no warning at all. My foot was still on the gas trying to accelerate when this happened. All of the lights that show on the windshield seemed to light up red, and it showed that the pre collision braking had engaged on the dashboard screen behind the steering wheel. The car came to an immediate stop in the middle of the road and would not move forward. I took my foot off the gas and my car would still not move. My dashboard said something along the lines of “firmly press brake to hold stop.†I hit the brake, then everything returned to normal and I could move forward. I moved forward, safely switched to the right lane and pulled into the nearest driveway to get off the road and park. I then disabled all eyesight features and called my subaru dealership who said they will “diagnose and recalibrate†the system on 1/14/2022. My car and windshield were clean and my windshield is the same from the factory with no defects. No cars were in front of my- the road ahead was wide open, clear, flat, and straight. No one turned in front of me or anything. Fortunately I was not rear ended but it was very scary and dangerous. |
| Category | Visibility:windshield |
| Date | Jan 05, 2022 |
| State | TX |
| Description | The contact owns a 2021 subaru outback. The contact stated while driving 50 mph approaching a traffic light, the contact heard an abnormal cracking sound coming from the front windshield. The contact noticed a small crack on the driver's side of the windshield that spread to the middle of the windshield. The contact took the vehicle to a local dealer who stated that the failure was related to a thinner oem breakable glass on the vehicle that needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,400. |
| Category | Structure:body, Unknown Or Other |
| Date | Dec 28, 2021 |
| State | FL |
| Description | Passenger lower side windshield cracked while driving, it started as a tiny crack but the next morning the crack line was 16 inches long. I contacted subaru because the car is under warranty but they said they will not cover it. The whole windshield had to be replaced. |
| Category | Visibility/wiper |
| Date | Dec 26, 2021 |
| State | NY |
| Description | Fragile windshield. I'm just under a year of ownership and I replaced the windshield twice so far so I'm on my third one. First time was about a month in, no visible strike mark. Started on the driver side halfway up and spread daily horizontally towards the passenger side and within a day or two was half the windshield. Second one was nine or 10 months out. Tiny strike basically did the same spread. In traffic a tiny rock got tossed up at low speed and I have a starbust right now. Hopefully it won't spread overnight before I can get it epoxied because then I will be on my fourth windshield before one year of ownership. Decades of other models and cars and same driving locations and I've never had to replace a windshield or repair one. Currently at 16k miles. |
| Category | Electrical System |
| Date | Dec 20, 2021 |
| State | VA |
| Description | Car won't start. Battery drained after in garage overnight. The lights weren't left on and keys far from car. This same thing happened after leaving car with blinkers on for a very short period. |
| Category | Visibility/wiper |
| Date | Dec 15, 2021 |
| State | OH |
| Description | In february 2021 my windshield was cracked in the lower left corner for an unknown reason. Windshield was inspected by manufacturer service center and thought to be result of an impact and was then replaced. December 2021 the windshield was again cracked in the lower left corner and again needs to be replaced. Appears to also be the result of an impact but will need to be determined by insurance. Both instances the windshield cracked in the bottom left corner and the crack began to quickly grow across the drivers side to the top center of the windshield. |
| Category | Electrical System |
| Date | Dec 14, 2021 |
| State | SC |
| Description | Battery dead after leaving in garage for a day. Happened three times and I brought it to dealer, and they charged battery and said it passed subaru test procedure and that nothing they can do. No lights on and key is in house closet area. Battery still drains if left in garage for a day without driving. I bought a portable charger for 0. |
| Category | Electrical System |
| Date | Dec 14, 2021 |
| State | NC |
| Description | Purchased vehicle 1/2021. Currently has 8500 miles. For the past few months the dash/navigation system intermittently shuts down. Lose everything including speed/cruise/gps/radio. After a few seconds will reboot. I have called the dealer twice regarding this issue - was told to press "defrost" button 5 times and bring to the service department. This was done and they sent the info to subaru - have not heard anything from subaru regarding this complaint which was done over 2 months ago |
| Category | Back Over Prevention: Rearview System Braking, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Dec 13, 2021 |
| State | KS |
| Description | Several times, at random, the infotainment system goes blank. Screen goes black and can not adjust any of the adas controls! After 10 to 20 seconds the system seems to reboot and slowly returns to normal operations. |
| Category | Visibility/wiper |
| Date | Dec 05, 2021 |
| State | UT |
| Description | The sunroof on my 2021 subaru outback exploded for no apparent reason while I was driving. There was no impact by any object, and the glass shattered into innumerable pieces, suggesting it was definitively tempered, not laminated, glass. The weather was sunny and 50 degrees fahrenheit. I happened to have my sunroof shade closed - if I hadn't, I would have gotten glass in my hair and possibly in my eyes while driving my car. |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 25, 2021 |
| State | NC |
| Description | Purchased new outback suv in march of 2021. Currently has 4488 miles on odometer. Center console infotainment center randomly reboots at times without warning. System reboots after several seconds, but until system is restored, any function active at the time controlled from that console is unavailable (radio, navigation, etc.). Dealer has not yet inspected the car for this problem at this time. I have not been able to cause the system to reboot at will, it appears to be totally random. |
| Category | Unknown Or Other |
| Date | Nov 22, 2021 |
| State | LA |
| Description | I have owned my 2021 outback since april of 2021. I currently have just under 15,000 miles on it and am now looking to replace my second windshield. I have taken the car on 5 road trips over 200 miles and this is the second time where I instantly have a 6-8 inch long crack appear. There was evidence of a very small impact but the instant spreading seems to be an issue with many other outback owners as I have seen on social media groups that some people have gone through 5+ windshields in the first year of ownership. I believe it is clear at this point that there is an issue with the glass itself and this could be a serious safety concern as I am fearful what would happen if a normal size rock were to hit it how it would respond to the impact. |
| Category | Structure:body, Visibility/wiper |
| Date | Nov 21, 2021 |
| State | GA |
| Description | Windshield developed a large crack for no apparent reason. There is no sign of an impact from an object. Vehicle was parked outside when outside temperature dropped overnight. Crack over 6†long appeared the next morning. |
| Category | Unknown Or Other |
| Date | Nov 21, 2021 |
| State | AL |
| Description | When I bought my new 2021 subaru on sep. 27, 2021. It was twilight and the sales lady said it had a small rock chip in the windshield but they were going to fix it. Driving home, I saw the windshield had a spider web of cracks all over it. I took it back on sep. 30 and they replaced the windshield. On oct 31, I drove 660 miles. When I looked at the subaru in the motel parking lot the next morning, the new 5-week old windshield had cracks. There was a rock chip where the cracks crossed. They were not spread all over but covered an area about 14" wide and 8" high. I didn't want to drive it but I had to get it back to the dealer. Later I saw the state of new jersey had filed lawsuits against subaru for cracked windshields on 2. 5m vehicles. I felt sick and didn't know what to do. I found a "service bulletin" no. 12-192-12r dated 10/26/15. It was only for 2015-2016my legacy and outback models and my's but it described the crack issue and illustrated it. It was very limited. It just offered an extended warranty and one repair on specific models. I believe this is a serious safety defect because it is spread over a large population of vehicles and subaru is not admitting any defect or safety problem. If this occurs on a trip, it's likely the driver will continue to drive to their destination with a dangerously compromised windshield. Fmvss 205 states that glazing in auto windows is to reduce injuries resulting from impact to glazing surfaces, to maintain transparency for visibility and minimize the chance occupants are ejected from the vehicle in a collision. It also appears the windshields do not meet fracture test 7 in sae z26 for tempered glass and multiple glazed units. The size of fragments observed in the spider-web patterns are 1" to 3" and more and likely weigh more than the 4. 25 grams in the fracture test. In my 65 years of driving, I've never had a windshield crack like the two windshields cracked on my outback in the period of five weeks. |
| Category | Visibility/wiper |
| Date | Nov 15, 2021 |
| State | CA |
| Description | We purchased a new 2021 outback subaru 2 months ago. Three days ago, on 11/12/21, a crack appeared on the windshield overnight, while the car was parked on our driveway. Nothing hit our car while we were driving and there's nothing that stands above the car that could have fallen on it while parked at our house. The crack is linear and started on the very left side right above the driver's sight. It started at about 5 inches long and the next day was already extending almost halfway through the windshield length. We are highly suspicious that the crack is a result of a defective windshield specially after learning that subaru has several lawsuits regarding this same issue. We had to stop driving the car in fear that the windshield may completely break at any time. My husband contacted subaru twice and the representatives told him someone would soon contact him about the incident. Nobody contacted us for the next two days. My husband then called subaru and they said it would cost |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control |
| Date | Nov 07, 2021 |
| State | MD |
| Description | 2021 outback purchased feb 2021. Within 2 weeks the touch screen, which controls the cruise control, heating, all eyesight controls went blank. This causes cruise control at highway speed to quit, causing sudden deceleration at highways speeds. Sometime the screen reboots, most times it requires driver to pull car over to reset. This also controls gps and heating/air. There have been times when I have working canines in the car and loss of air conditioner in summer months has been extremely problematic requiring pulling car off road to open windows to ventilate. Multiple trips to dealer, and open case with soa results in no resolution, as there apparently is no fix. Recently 11/1/21 instructed when this happens to push my front defroster button five times after reboot to record codes. How distracting while driving is this? Feel like this is severely underreported as owners frustrated. Receiving dealer instruction to look at touchscreen while driving causes the cars alert function to activate saying “keep eyes on roadâ€. Why are they advising this unsafe action? Recent software updates as late as last week of october installed and does not fix issue, verified by dealer service manager. Multiple incidents, recorded on my phone video, last incident occurred 7/12/2021. |
| Category | Visibility/wiper |
| Date | Nov 03, 2021 |
| State | CO |
| Description | Front window crack without being struck by rock or any other object in the second month of ownership. |
| Category | Unknown Or Other |
| Date | Oct 30, 2021 |
| State | MD |
| Description | The vehicle on board computer system periodically goes completely black (I. E., completely shuts down) disabling all of the operator controls (heater/fan/defrost controls, seat heater controls, temp controls, navigation, radio and other dash monitoring and informational controls, etc.). I am not sure of all features/functions that are lost because it happens when I am driving and I cannot investigate to see what all functions/indications I have lost. It remains out of service for a short period (the times of the shut down seem to have varied) of time and then comes on and reboots itself. Sometimes it comes back to where/when it shut down, and sometimes it just comes back to the initial ignition/start screen. This requires action by the driver (which is a safety concern because it requires the driver's attention and is distracting) to reset control settings. Navigation sometimes requires resetting an address because the computer lost its destination. This is dangerous. I just had the vehicle serviced for this issue and had a subaru "fix" installed - that apparently did not work. The problem still exists. |
| Category | Electrical System |
| Date | Oct 25, 2021 |
| State | NC |
| Description | The contact owns a 2021 subaru outback. The contact stated that while driving at various speeds, the home screen on the center console would go blank without warning. Once while driving 65 mph with the cruise control activated, the center console went blank and the cruise control deactivated with several unknown warning lights illuminated. The contact stated that vehicle abruptly slowed down due to the failure and the 360-camera feature failed to operate as needed. The dealer was notified and acknowledged the failure; however, they informed the contact that there was no remedy for the defect. An independent mechanic was also notified and provided the contact similar information as the dealer. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 11,000. |
| Category | Visibility/wiper |
| Date | Oct 24, 2021 |
| State | MN |
| Description | Windshield spontaneously cracked on passenger side at eye level after 5 months, 5,700 miles |
| Category | Forward Collision Avoidance: Warnings |
| Date | Oct 22, 2021 |
| State | SC |
| Description | The emergency braking forward collision system has deployed several times when it should not. In some circumstance the braking could result in the person behind me rear ending me. The main problem is that if the car detects another car directly in front of you, the system will sometimes deploy even if the vehicle is not in the same lane as you. I've had the emergency brakes deployed incorrectly in the following situations. I am driving in the left lane of a 2 lane road with a speed limit of 45 mph and the road is banking sharply to the left. Because of the sharp bank, a car was directly in front of me but in the right lane, so this is a normal non dangerous situation but the brakes deployed. I exited a parkway, the exit ramp banks sharply to the right as most exit ramps do. Directly ahead of me but off the road is a disabled vehicle. There is no danger to me as it is safely off the road, but the brakes were deployed. In both instances there was no one following close behind me but if there was, either situation could have resulted in them rear ending me. I have taken to disabling the emergency braking feature because I no longer feel safe using it. Unfortunately this takes 7 key presses to accomplish and it resets every time you turn the car on. I contacted subaru customer service to complain, but got ridiculous suggestions, like just turn off the emergency braking when you expect to be driving with a lot of cross traffic. If not rectified, sooner or later that's going to cause an accident. |
| Category | Electrical System, Service Brakes, Vehicle Speed Control |
| Date | Oct 14, 2021 |
| State | NJ |
| Description | Your form would not allow me to chcek all applicable issues. I believe the computer system and brakes are the major issues. The start/stop system engaged when I was turning in the middle of an intersection. When driving at cruising speeds (foot on the gas pedal), the car suddenly felt as if the brake was being engaged. The forward and rear collision warning signals do not work. The blind spot warning does not work. There is grinding coming from the undercarriage at times (random), while my foot is on the gas. The car bucks for no reason. The battery is draining (less than 2,000 miles on the car). Sometimes I have to turn the ignition twice in the morning. I turn everything off when I get out of the car. My safety and safety of others is definitely at risk. What I didn't realize until recently is that prior to accepting the vehicle, the salesman must have turned the start/system off, because when I went for a test drive, the start/stop did not engage once and I drove in city traffic with multiple stops. Immediately upon diving off lot, the car stopped and I had issues. The salesman told me I had to get used to the start/sytem. This is a dangerous situation. My car is currently being looked at by the dealer. |
| Category | Visibility/wiper |
| Date | Oct 13, 2021 |
| State | UT |
| Description | I am on my third cracked windshield in four months! First crack in july 2021, second in august 2021, third in early october 2021. Haven't replaced the latest as I'm concerned about insurance rate increases. Each time the crack appears in the bottom of the drivers side and spreads to more than 12 inches in minutes. Summer in utah is typically not problematic for cracked windshields. All windshields have been replaced with subaru product as aftermarket products don't exist. |
| Category | Visibility/wiper |
| Date | Oct 12, 2021 |
| State | NV |
| Description | A small object struck the windshield on the lower driver side, it created a horizontal crack about 1. 5 ft long within a minute. |
| Category | Unknown Or Other |
| Date | Sep 29, 2021 |
| State | NC |
| Description | Infotainment system suddenly shuts down while driving blank screen often triggered while using gps. Radio will turn on spontaneously at full blast creating a startle effect, often unable to turn off. Had to pull over and turn car off. Daily event has been escalating. Apparently dealerships aware subaru has been non-responsive. Telling dealerships there is a software fix issue, finally communicating to me there is no current fix. Multiple communications have led to no response. Despite near miss of an accident due to these issues. Almost daily over last 2-3 months |
| Category | Visibility/wiper |
| Date | Sep 28, 2021 |
| State | TX |
| Description | This is my second experience with a cracked windshield in the 6 months I have owned this vehicle. The first time the windshield cracked I was driving on the interstate and the windshield simply cracked. No debris impact, no bumps, just a long crack running from the top center of the glass down apx 8 inches. Subaru replaced under warranty. The second time the glass cracked I was driving on the interstate and was hit by a small piece of debris. So small it took a moment to find the point of impact. The crack immediately started to spread and after a few hours was apx 12 inches long. After apx 2 weeks the crack has run and is apx 2. 5 feet. Insurance claim has been filed, but due to a shortage of glass the repair has not been completed. |
| Category | Engine |
| Date | Sep 17, 2021 |
| State | CA |
| Description | Bought this new subaru in december and the battery died twice after a week and a half of not driving. The first time I had to get the battery replaced. If I don't start the car every few days (and during covid I don't) then the electricity completely drains the battery dead. |
| Category | Engine, Power Train |
| Date | Sep 13, 2021 |
| State | OR |
| Description | The auto-start feature, which stops the engine at a light, then restarts, is very dangerous. It cannot be permanently turned off - always on by default. 1 if the steering wheel is not perfectly straight, it jerks out of your hand when the engine restarts. 2 the car jerks forward when the engine restarts. This has already put me in danger of a crash several times - and this 'feature' must be actively disengaged each and every time the car is started. It should be able to be permanently turned off - not always on by default. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Sep 12, 2021 |
| State | MA |
| Description | Windshield suddenly cracked, starting from bottom center of the window, crack moved up about 6" and then turned 90 degrees towards passenger side and went another 6". No object hit the window or car; it just spontaneously cracked from bottom then moved upwards. |
| Category | Electrical System, Unknown Or Other |
| Date | Sep 10, 2021 |
| State | NC |
| Description | There are multiple issues at hand. The radio system continues to randomly power off and or not work and often times the entire eyesight system crashes and shuts off when driving at highway speeds disabling the cruise control. The screen has already been replaced once but the issue is still there. |
| Category | Electrical System |
| Date | Sep 09, 2021 |
| State | NY |
| Description | Bought a new 2021 subaru outback in july 2021. In the first 1600 miles of driving the battery has died three times. Twice I found it wouldn't start after having parked it for a few days and once it wouldn't start the next day after driving it (it was driven the previous day at 6pm and wouldn't start at 9am the next day). There seems to be something that drains the battery when the vehicle is off. One time it may have been my fault for leaving an interior light on, but how could an interior light drain the battery in just a few hours? I've had roadside assistance jump start the car each time it wouldn't start and each time the technician said anecdotally that subaru outbacks and foresters were the most common car he is seeing get jumped. That last time it wouldn't start, I double checked to make sure I had not left any interior lights on and I had not. This is definitely an issue with the car - some system draining the battery. |
| Category | Electrical System |
| Date | Sep 07, 2021 |
| State | MO |
| Description | I am having battery drainage issue with my vehicle. If it sets more than 4 days the car will not start. I see there is a class action law suit on outback vehicles. This car has 9,000 miles on it and this has happened 3 times. |
| Category | Fuel/propulsion System |
| Date | Sep 04, 2021 |
| State | NV |
| Description | Driving at 65 mph, engine stopped taking gas, slowed to below 30 in heavy freeway traffic. Resumed normal operation in about a minute. Then failed in similar fashion 5 minutes later. Took my 2021 subaru outback xt to the dealer where purchased. They have been unable to duplicate the issue and want me to drive the car without any fix. I refuse to do that as if it happens in a situation where I must accelerate to be safe, it is going to be disastrous. They point to no recall on the 2021 model, but had this issue for the last 3 years on many of their models. What to do? |
| Category | Electrical System |
| Date | Sep 03, 2021 |
| State | VA |
| Description | Battery drain and car won't start. Called roadside service for a jumpstart and on 5 other occasions, even after driving for 1. 5 hours, the car won't start. Sometimes after driving and turning car off for 1/2 hour to visit a store, it won't start. Othertimes it will. Car only has 6000 miles on it. I have had to buy a battery jump starter so I can at least get rolling again. I have a call into subaru service but they could not get me in for over a week. So I have to deal with the possibility of being stranded until subaru can diagnose. I live in the country so bring stranded will be a big deal. I should have bought the volvo. |
| Category | Engine And Engine Cooling |
| Date | Sep 01, 2021 |
| State | WA |
| Description | The contact owns a 2021 subaru outback. The contact stated while coming out of a full stop, the vehicle would stall without warning. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,500. |
| Category | Visibility/wiper |
| Date | Sep 01, 2021 |
| State | FL |
| Description | As I was getting into my vehicle to drive to work the morning of monday august 30th,I noticed a large crack in the windshield starting at the passenger side to the middle of the windshield. Vehicle was parked in driveway over the weekend and no damage was seen on the outside of the winshield. |
| Category | Visibility/wiper |
| Date | Sep 01, 2021 |
| State | KY |
| Description | Windshield spontaneously cracked. No warning. |
| Category | Electrical System |
| Date | Aug 31, 2021 |
| State | CT |
| Description | Drove car and parked for 15 minutes. When I tried to start it again it would not turn over. Battery was completely dead and could not be jump started. Car is a 2021 model with only 11k miles on it. There was no prior warning of a low battery. It left me stuck in an isolated parking lot. Probably not a major safety issue but apparently a known issue for late model subaru outback's so I wanted to add the 2021 model to the affected list. |
| Category | Visibility/wiper |
| Date | Aug 30, 2021 |
| State | NJ |
| Description | My wife has purchased subaru 2021 outback on may 2021. The windshield got cracked while it was parked in a driveway. It looks there was no sign of impact on the crack. The windshield of the outback looks very susceptible to crack. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Lane Departure: Warning |
| Date | Aug 26, 2021 |
| State | TX |
| Description | On 3 occasions the eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle. |
| Category | Electrical System:adas:control Module |
| Date | Aug 24, 2021 |
| State | MD |
| Description | The contact owns a 2021 subaru outback. The contact's wife was driving 40 mph and noticed that the center console display screen went blank and rebooted independently after a few minutes. However, the failure reoccurred and affected several safety features on the vehicle including the hvac controls, bluetooth connectivity, and navigation on the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and duplicated of the failure the but could not determine the cause of the failure. The dealer was able to install a software monitor to replicate the failure so the contact could notify the failure to the dealer. The contact took the vehicle back to the local dealer where the dealer replaced the center module in an attempt to repair the vehicle however, the failure still occurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,800. |
| Category | Visibility/wiper |
| Date | Aug 24, 2021 |
| State | WI |
| Description | After less than 3,000 miles and 6 months, the windshield spontaneously cracked from about 1/3 the way up the driver-side post horizontally about 12†toward the center of the car, then up vertically about 10†and then horizontally about 24†further toward the center of the car. This was reported to subaru of america with case # 1-73126830225 on 2021-08-18. |
| Category | Visibility/wiper |
| Date | Aug 22, 2021 |
| State | KS |
| Description | Cracked windshield while parked in the garage |
| Category | Visibility/wiper |
| Date | Aug 19, 2021 |
| State | CA |
| Description | Windshield cracked on a new 2021 car, while driving in the city in clear weather and light traffic. The crack runs horizontally for about 10 inches and then turn vertical for the same height. I do not think it was hit by anything. Dealer inspection will be taken up soon. |
| Category | Unknown Or Other |
| Date | Aug 18, 2021 |
| State | MD |
| Description | Don't buy I regret buying it. Water leaks into the vehicle passenger side door. I got a loaner and the same issue water leaks into the vehicle |
| Category | Electrical System, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Aug 17, 2021 |
| State | MD |
| Description | My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost rear automatic braking, the eyesight system, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to subaru of america (soa) along with print out of error messages received via the my subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by soa, just dealer service. There is no warnings until the issue occurs. Soa has been notified via certified letter and has been unresponsive as to a fix since 7/19/2021. |
| Category | Structure:body, Unknown Or Other, Visibility/wiper |
| Date | Aug 14, 2021 |
| State | NY |
| Description | During heavy rains, the vehicles leak water into the driver's side wheel well. Numerous times back to the dealer and the vehicle being piece by piece all seals are being replaced. As per numerous blogs on subaru forums, an indication of a faulty windshield seal could be the issue, but the dealership refuses to replace or reset the windshield seal. Bought the car on june 28, 2021, and have been to the dealership 3 times for the same issue. The dealership is replacing seals on the skylight and door but as of yet no resolution. At the time of this complaint, the vehicle has been at dealership for 3 weeks with no resolution. |
| Category | Electrical System |
| Date | Aug 12, 2021 |
| State | CA |
| Description | Record of subaru outback electrical issues 2021 april 25 purchased. May 5 ca. No startsalesman came to home and jump started. June 28-29no start, recharged and had no further electrical issues until--- july 27no start. Briefly left vehicle. On return wouldn't start, dash lights crazy blinking. Jump box started it. July 28 left it all morning at subaru service for eval; result: "no problems were detected." aug. 5no start. Parked at friends for 3 hr. On return wouldn't start, dash lights crazy blinking. Jump box restart. Aug. 7no start. Left ignition on for 3 hr testing new solar panel. Purchase solar panel, proves useless, ignition drained battery. Trickle charged for several hours, starts. Aug. 9 no start. Battery dead. Trickle charged for several hours, starts. Conclusion: subaru outbacks are: (1) inherently unreliable, (2) subaru has known about this problem for several years, and (3) subaru is dishonest in not admitting to and fixing the problem. |
| Category | Visibility/wiper |
| Date | Aug 11, 2021 |
| State | TX |
| Description | The glass on my 2021 subaru outback that I purchased less than 2 months ago has started cracking from the bottom next to vin number and spread all the way to the center of the glass within 3 hours. |
| Category | Unknown Or Other |
| Date | Aug 07, 2021 |
| State | FL |
| Description | Windshield cracked at bottom base without any impact from something hitting it. In standstill traffic, all of a sudden we heard and saw a crack just appear! Then is spread rapidly straight up, then to both sides sides. So scary. This was about 4:45pm on 8/4/2021. We noticed next day it spread even more. Then a day later 8/6/2021 at 3:30pm traveling, the right side base of windshield cracked again! And spread quickly. So now there are two cracks! It is the oddest thing! Never experienced anything like this with any vehicle. This is an avis rental car. We will bring it to the suburu dealership in west palm beach, fl when we get home early next week. This windshield is obviously defective. |
| Category | Unknown Or Other |
| Date | Aug 05, 2021 |
| State | MI |
| Description | Bought my 2021 outback june 16th. Last week my battery went dead in my driveway. Called customer care and they had to jump me. Yesterday morning it was dead in the driveway again. Again they had to come out and jump me. July 29th was the first time and august 4th was the second time. This is a brand new car!! |
| Category | Electrical System |
| Date | Jul 30, 2021 |
| State | NY |
| Description | Problem has occurred twice when I put my cellphone in the same pocket as my key fob. The car will not start when I press the start button, although the ignition will be on and the dashboard instruments light up. Even if I separate the fob from the phone, it won't start. Holding the keyfob right up to the start button won't allow it to start. The battery in the fob is brand new. On this car, only the fob can start the car. I have had to use the mysubaru app via starlink (a subscription service) to remote start the car using my cellphone. However, I cannot shift it into gear. I must turn the car off, and then restart the car by pushing the button. It will then start normally. If I did not subscribe to starlink, I would have been able to start the car at all. The phone/fob proximity problem seems to create a logic fault in the vehicle programming which then prevents you from starting the car using the fob, even if you separate it from the phone. |
| Category | Visibility/wiper |
| Date | Jul 29, 2021 |
| State | CA |
| Description | While driving on residential street, I heard a pop and saw my windshield crack. My speed at the time of this incident was 30mph. There was no impact with a foreign object. Crack is in front of the eyesight camera and is affecting the functionality of vehicle's safety features. This is a 2021 outback with approximately 3200 miles. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings |
| Date | Jul 22, 2021 |
| State | NC |
| Description | Subaru has apparently integrated their eyesight collision avoidance system with their infotainment system and the infotainment system crashes constantly. When it crashes about 50% of the time eyesight goes offline and kicks cruise control off. At highway speeds this is very dangerous. The vehicle will slow down 5-10 mph between when the system crashes and when someone realizes what has happened in order to put their foot on the gas pedal to keep their speed up. I've almost been rear-ended multiple times now because of this. Subaru has been aware of this issue for two full model years now and is going into a 3rd year with the same problem. The update they issues in spring 2021 made the problem worse not better. Subaru must be forced to either fix the issue immediately or recall the entire system and replace it before someone dies in a highspeed accident caused by this system. Until two days ago subaru of america's employees were arrogant, condescending, and beyond unhelpful. Wendy clough has stated subaru plans to issue an update in august has no actual confirmed timeframe. Subaru has done nothing to communicate with owners or dealers on mitigation options, if any, nor to warn customers of potential risks. Subaru must be forced to notify all owners of the issue immediately. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Unknown Or Other |
| Date | Jul 21, 2021 |
| State | IL |
| Description | Automatic braking system activated abruptly and forcefully when a vehicle in the adjacent lane slowed down to make a turn. This has occurred numerous time both on the highway and in city driving. I have called subaru to report the issue. They did not recommend taking it to a service center, although I plan to. The car otherwise has shown no warning of automatic braking malfunction prior to or after the incidents. However the automatic braking system has continued to malfunction. I now deactivate the automatic braking every time I start the car to avoid further incidents. Potentially related to the automatic braking malfunction, the car regularly alerts me to keep my eyes on the road while I have my eyes on the road. Common situations when this happens include when I scan an intersection on approach for potential hazards (e. G., pedestrians, people running red lights, etc.), fixing my glasses or hat while continuing to look straight ahead, and simply scratching my face all trigger the warning. Occasionally, the warning is activated for seemingly no reason. At best, it's a nuisance; at worst it's a distraction and a liability. I now deactivate this feature when I start my car. |
| Category | Electrical System |
| Date | Jul 19, 2021 |
| State | CO |
| Description | I purchased this vehicle in may 2021 and since then have had four incidents where the battery was not able to start the vehicle. The first two incidents were when I was camping, so there was some heavy, battery only electrical system use, e. G. Opening/closing the hatchback, turning on lights, etc. |
| Category | Visibility/wiper |
| Date | Jul 19, 2021 |
| State | CA |
| Description | The windshield cracked shortly after purchase. We had the windshield replaced and within 4 months the windshield is now chipped in three places. This is a safety issue because a cracked windshield impairs visibility while driving. |
| Category | Unknown Or Other |
| Date | Jul 17, 2021 |
| State | TN |
| Description | My 2021 outback windshield just cracked. My 2020 outback did the same thing. Apparently three class action lawsuits are not enough for them to fix the windshield problem. 00 to fix, on a brand new car. Looks like the st. Louis arch. |
| Category | Visibility/wiper |
| Date | Jul 13, 2021 |
| State | OR |
| Description | Windshield spontaneously cracked where the mirror was atached to the glass. There is a concave indentation where the mirror was attached and we found the mirror hanging by a wire and small glass pieces on the dash. Temps were in the low 90s. No one has modified or put any unusual pressure on the mirror, no decorations were attached. The outside of the glass has no chips or cracks anywhere in the glass which was confirmed by the local safelite dealer. This vehicle was purchased new on may 7, 2021. Location of incident was temecula, ca. I asked the local dealer to repair under warranty and was told that there is no manufacturer warranty on glass. Obviously having your windshield spontaneously crack and the rearview mirror falling off would be a distraction at highway speeds. |
| Category | Electrical System |
| Date | Jul 09, 2021 |
| State | OR |
| Description | We bought this car new about 3 weeks ago and tried to drive it this morning to find it completely dead. It was last driven about 60 hours ago. It has just over 1,000 miles on it. There was no warning lamp that came on when we last drove the car. I was able to jump the car and have it on a trickle charger now but this is completely unacceptable for a brand new vehicle. I've reached out to the dealer but have not heard back. |
| Category | Visibility/wiper |
| Date | Jul 07, 2021 |
| State | NC |
| Description | Windshield cracked on the bottom left of driver's side and continued up and across. There was no point of impact. Getting gas and got back in the car and the crack had formed. Crack grew by 3" just sitting in the driveway. Brand new car with approximately 1400 miles on it when it happened. |
| Category | Visibility/wiper |
| Date | Jul 01, 2021 |
| State | NC |
| Description | Car was parked outside. We returned to vehicle and noticed that front windshield had large crack beginning in bottom right and was 2-3 feet in length. The crack grew overnight. This was in a place of business and we do not suspect vandalism. It was a hot day (over 90-degrees with humidity). The air conditioner had been running inside the vehicle. Vehicle has less than 6,000 miles. |
| Category | Visibility:windshield |
| Date | Jun 29, 2021 |
| State | FL |
| Description | The contact owns a 2021 subaru outback. The contact stated while driving 75 mph, a small rock struck the windshield and made a small mark at the bottom of the passenger's side windshield. The contact continued driving and the crack started to expand across the windshield. The contact stated that the next morning the crack was approximately 3 feet in length. The vehicle was taken to a window shop and the front windshield was replaced. The contact stated that on june 25, 2021 while driving 20 mph, the windshield cracked. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 3,000. |
| Category | Visibility/wiper |
| Date | Jun 22, 2021 |
| State | UT |
| Description | While driving down the highway, a small object (based on sound) struck the windshield and caused a small chip. Approximately one minute later, the chip splintered into a four way crack, with two legs showing over 12 inches of crack. Over the next few hours, the cracks grew by over 6 inches. After 3 days the cracks have grown vertically to the edges, and horizontally to 3/4 of the windshield, with additional cracks spidering from original chip. The cracks continue to grow daily. Due to the specialized windshield, immediate replacement is not possible. Chip repair was never available due to immediate spidering of windshield. I am replacing the windshield next week (earliest appointment available). |
| Category | Service Brakes, Steering, Vehicle Speed Control |
| Date | Jun 19, 2021 |
| State | SC |
| Description | While moving forward slowly with foot lightly on the brakes and pulling into a parking space at local shopping center the car accelerated and the steering wheel turned to the right. The result of the cars actions made the car jump the curb, drive across the sidewalk and then across small hedges in the landscaped area. Car finally came to a stop about 20 feet later, with me pushing hard on the brake, just prior to entering parking lot roadway cross traffic. There was no alarm, warning or any other indication from any of the safety systems. As far as the automobile was concerned, nothing wrong had happened. Luckily there were no other vehicles or pedestrians on sidewalk or in the landscaped area between the parking space and roadway. There was no vehicle damage as the shrubs were all fairly short and the car simply drove over them. My husband disabled the lane departure system and I continue to operate the car. Based on all the previous incidents reported on this site, my husband indicates that subaru will blame operator error. I have a perfect driving record and this incident was not caused by me incorrectly stepping on the gas. |
| Category | Visibility/wiper |
| Date | Jun 17, 2021 |
| State | CO |
| Description | * the windshield cracked while driving. To the best of my knowledge, nothing hit the windshield, it just cracked. I have not yet repaired it but am getting estimates. * cracked windshields are a safety issue * unknown * no * no |
| Category | Visibility/wiper |
| Date | Jun 17, 2021 |
| State | MT |
| Description | Driving down the highway on 6/10/21 my windshield popped and cracked on its own at the center bottom and then proceeded to crack up and over in the driver's line of sight within 24 hours. My crack is consistent with service bulletin #12-192-15r/ a lawsuit for previous year models. |
| Category | Electrical System |
| Date | Jun 12, 2021 |
| State | CA |
| Description | My subaru battery was completely dead after only having it for 3 months and 700 miles on odometer. I was left stranded due to not being able to start vehicle. Vehicle was towed to dealer. Dealer took 2 day to diagnose that the battery was bad and they replaced battery. Dealer claims the passenger map light was left on. This light was not left on unless the tow truck driver left the light on. It was night time when the vehicle was towed and when the vehicle was jump started the light was not on. |
| Category | Visibility:windshield |
| Date | Jun 09, 2021 |
| State | MN |
| Description | The contact owns a 2021 subaru outback. The contact noticed that there was a crack in the middle of the windshield going upward. The contact mentioned that the vehicle was parked at home when the failure occurred. The vehicle was taken to the dealer where they informed the contact that a stone had struck the windshield. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150. |
| Category | Unknown Or Other |
| Date | Jun 06, 2021 |
| State | WI |
| Description | I believe the computer system malfunctions. It is available for inspection upon request. The first problem noticed was the automatic door locking system. Since this is keyless entry, putting your hand in the driver's door handle unlocks the driver's door with accompanying 2 beeps (setting I have chosen). But intermittently my passenger door also unlocks when my passenger puts their hand in their door handle(adds either 1 or 2 beeps to my 2 beeps). Dealer could not duplicate. They assumed I had it set wrong. Dealer confirmed setting was set to driver's door only. I have it set to driver's door only for anti carjacking. I also had an incident when starting the car that only the driver's front speaker was on and it was a horrible loud tinny, staticy sound. I turned my radio on and off repeatedly. Cleared to normal after 1 mile of driving. Sometimes several of my apps are greyed out when starting the car. After 5 minutes of travel they will usually become active. I had one episode of the digital and analog speedometers not matching. The analog was 5 over the digital. When stopped at a light my analog was at 5 mph. Most of the time my analog is 1 sometimes 2 miles more than digital. Also, normal operation is that music continues to play until the driver's door is opened. Twice I have had music turn off when ignition is turned off. It has been to the dealer once, but they didn't find anything. These problems started after a month of ownership. It currently has 2600 miles after 6 months of ownership. I drive 3 miles round trip to work, with occassional trips across the state to see family. It is unknown how many different ways the safety of the driver and occupants could be affected with a malfunctioning computer system. When will it do something unexpected that has serious consequences? The dealer is completely unconcerned which does anger me. |
| Category | Electrical System:12v/24v/48v Battery |
| Date | Jun 02, 2021 |
| State | NJ |
| Description | The contact owns a 2021 subaru outback. The contact stated that the battery had fully drained and was recharged two times. There was no warning light illuminated. The third time the vehicle was towed to an unknown mechanic and was diagnosed with needing the battery to be replaced. The vehicle was repaired. Subaru was informed of the failure. The failure mileage was approximately 832. |
| Category | Unknown Or Other |
| Date | May 29, 2021 |
| State | VA |
| Description | The front windshield is easily chipped or cracked. A rock hit it, and by the next morning it had starburst across the windshield. We replaced the windshield and two weeks later a second rock chipped it in the same spot. A couple weeks later a third rock chipped it above an inch above the last chip. |
| Category | Visibility/wiper |
| Date | May 16, 2021 |
| State | AK |
| Description | Large crack formed in windshield after parking on an outdoor lot on a sunny day and using a sunshade for the first time in the car. Parked for about 5 hours and returned to the crack. There were no cracks or dings prior to parking, and no trauma to any other part of the car body or glass. |
| Category | Visibility/wiper |
| Date | May 07, 2021 |
| State | AL |
| Description | Windshield crack without any warning or obvious impact. |
| Category | Electrical System |
| Date | May 03, 2021 |
| State | MI |
| Description | After 5000 miles my battery has been drained and is currently dead. I was told I must lock it every time I am not driving to ensure battery life is extended. Even with doing this battery is still dead after barely 5000 miles. |
| Category | Visibility/wiper |
| Date | May 01, 2021 |
| State | TX |
| Description | Windshield broke without warning, happened during city driving approx 25-30 mph when first noticed. Crack has continued to spread to cover entire windshield first crack noticed 4/15/2021, 2021 subaru outback, subaru contacted and they denied warranty and or knowledge with their windshields breaking without cause |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Apr 29, 2021 |
| State | VA |
| Description | Crack in windshield appeared with no puncture. Noticed crack when driving on highway. Nothing had hit the windshield, passenger noticed the crack. |
| Category | Wheels |
| Date | Apr 29, 2021 |
| State | MI |
| Description | Driving on grooved concrete highway the car wandered all over the road. It feels very un-safe and that you are not in control of the car. This started the day I pick up the car 2 weeks ago, 1700 miles |
| Category | Visibility/wiper |
| Date | Apr 26, 2021 |
| State | PA |
| Description | Parked my car in the morning and afternoon when I went back I had a stress crack accross the passanger side |
| Category | Electrical System |
| Date | Apr 18, 2021 |
| State | CA |
| Description | I bought this 2021 subaru outback in jan 2, 2021. In mid feb, I drove the outback to lake tahoe. On my way, I went to costco gas station for gas after 1 hour highway driving. The car was just dead after refueling. I called roadside assistance not knowing what happened. The car was jumpstarted. I was able to continue my trip and back home. After I was back home, I drove the car to the dealer that sold the car. I was told it was battery problem and a new battery was installed. A few weeks later, my car couldn't start in my garage on a saturday morning. I had to jumpstart the car using a handheld battery myself. I went to the dealership and was told they couldn't find anything wrong. I think subaru outback has a defect in electric system that drain the battery. |
| Category | Electrical System |
| Date | Apr 16, 2021 |
| State | FL |
| Description | Vehicle was purchased less than 5 months ago, has less than 1000 miles and the battery has died. Car is used regularly, as a family car, to run errands in our neighborghood. Battery does not hold a charge. It will charge with a battery tender, but will then drain quickly. |
| Category | Visibility/wiper |
| Date | Apr 15, 2021 |
| State | NY |
| Description | Went out to my car to go home and found a 9 in crack in the windshield. There was no crack when I got out of my car. There is no rock impact and no marks. |
| Category | Visibility/wiper |
| Date | Apr 12, 2021 |
| State | WI |
| Description | Windshield has cracked near air conditioning element with no evidence of a chip |
| Category | Visibility/wiper |
| Date | Apr 07, 2021 |
| State | GA |
| Description | An empty plastic box fell on the windshield from maybe 2 feet. The windshield basically shattered, with pieces of glass in the car. We informed our dealership that this is a new car, and we are very scared that their is a defect based on the impact that we saw. Subaru discredited our claim. We have tried everything we can do inform them to look into this possible safety issue. The vehicle was parked, in a garage when the empty box fell on the wind shield. Now we are paying to replace the crack windshield. |
| Category | Electrical System |
| Date | Apr 03, 2021 |
| State | WA |
| Description | We bought the car new and 3 months into ownership it won't start due to battery issues. Nothing improper or irregular was done with the car. It just doesn't function by default. |
| Category | Unknown Or Other |
| Date | Mar 30, 2021 |
| State | CO |
| Description | Windshield failed twice in first six weeks, dealer replaced it once, it lasted 9 days, both times windshield broke in snow storm with defroster on high |
| Category | Wheels |
| Date | Mar 28, 2021 |
| State | CA |
| Description | Early in february, my car started to send me intermittenat error massages stating that the tires had lost pressure. This happened while driving the vehicle. There was a recall regarding the software, and the dealership stated that they thought the software update would correct the problem. It did not. The next fix involved replacing the module that monitors the tire pressure. This did not fix the problem either. It has been over a month since the problem started. And the dealership does not know how to fix the issue. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Mar 26, 2021 |
| State | VA |
| Description | Tl* the contact owns a 2021 subaru outback. The contact stated that while driving 60 mph, the brakes engaged inadvertently. The contact took the vehicle to hyman bros. Subaru (11960 midlothian turnpike, midlothian, va 23113) where the failure could not be duplicated. The dealer stated that the eyesight by the rear view mirror needed to be recalibrated. The vehicle remained at the dealer unrepaired. The manufacturer was informed of the failure. The failure mileage was 900. |
| Category | Visibility:windshield |
| Date | Mar 26, 2021 |
| State | MO |
| Description | Tl* the contact owns a 2021 subaru outback. The contact stated that while driving 35 mph, a crack formed in the middle of the driver's side of windshield without impact. The contact stated that the crack obstructed her vision while driving the vehicle. The contact called her insurance provider and had the windshield replaced by an independent mechanic. Recently, while her daughter was driving at 55 mph, another crack formed in the middle of the passenger's side windshield, without impact. Neither the dealer nor the manufacturer were made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 2,500. |
| Category | Visibility/wiper |
| Date | Mar 25, 2021 |
| State | CA |
| Description | Just got a new car in jan 2021. Windshield got chipped easily. I already tried with glasses repair kit several times. And recently it got cracked line (around 30cm 90 degree). The same route to work I drove with my old 2006 toyota rav4 and never got any chip for 6 years. Until I got this new 2021 outack, I have to replace the windshield for less than 60 days of driving. One of my friends got the same trim of car the same month also go replaced windshield last week. The route is on hwy880 from fremont to san jose, ca area. |
| Category | Visibility/wiper |
| Date | Mar 22, 2021 |
| State | ID |
| Description | Spontaneous crack in lower part of windshield on passenger side. Crack was observed after closing door while parked. |
| Category | Visibility/wiper |
| Date | Mar 21, 2021 |
| State | FL |
| Description | This is the second time in 2 months the front windshield on my 2021 outback has cracked and needs to be replaced. Both times happened on the highway. Not driving through a construction area or anything. Just driving and hear a noice and see a 12 inch crack. Uploading 2 images one is from today and the other is from 2/5/2021. |
| Category | Electrical System |
| Date | Mar 20, 2021 |
| State | NC |
| Description | Multiple times issue with battery not providing sufficient charge to start the car resulting in inconvenience, stress and mental agony. From a safety perspective the car was not performing as per committed standards and electrical systems have gotten affected. Also the battery was leaking acid fumes causing health related hazards. This despite keeping the car running in idle multiple times. Further when given to tindol subaru they did not rectify the problem but blamed me for not running the car enough which is a lie and false. They simply kept the car for 2 days and returned it to me!! I have had car cold cranked 5 to 6 times in 2 months till battery was eventually replaced. |
| Category | Electrical System |
| Date | Mar 16, 2021 |
| State | PA |
| Description | Purchased the car 7 days ago. Drove approximately 50 miles so far. Went out to start the car this morning and the battery was dead. No lights had been left on. Car needed to be jumped. |
| Category | Visibility/wiper |
| Date | Mar 13, 2021 |
| State | VA |
| Description | On march 12, 2021, I was sitting in my idle 2021 subaru outback when I heard a quick pop sound. When I looked up, there was a crack in the windshield. There was no previous damage to the windshield. I currently have 3600 miles on the vehicle. The crack is very linear. The car wasn't running and the weather was pleasant around 65 degrees. |
| Category | Visibility/wiper |
| Date | Mar 06, 2021 |
| State | CA |
| Description | I have owned the vehicle for 4 months. It has seven thousand miles on it. A crack appeared overnight at the left side (drivers side) to the middle of the windshield. There was no rock and damaged detected. It just happened on its own. |
| Category | Visibility/wiper |
| Date | Mar 03, 2021 |
| State | CA |
| Description | Crack suddenly appeared on windshield. |
| Category | Visibility:windshield |
| Date | Feb 26, 2021 |
| State | NC |
| Description | Tl* the contact owns a 2021 subaru outback. The contact stated while the vehicle was parked, she noticed a bubble in the front windshield. Additionally, while driving at unknown speeds, the front windshield cracked approximately twelve inches without impact. The vehicle was taken to jim armstrong subaru (2321 u. S. Hwy 70 sw, hickory, nc 28602, (828) 322-9372) where the dealer diagnosed the vehicle and determined that the windshield had been impacted by an unknown object. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 1,800.*dt*jb consumer stated windshield has been replaced.*jb |
| Category | Unknown Or Other |
| Date | Feb 24, 2021 |
| State | KS |
| Description | I was just driving on the interstate and the windshield started cracking on it's own. There was no damage at all prior to the event. No debris hit the windshield it just started cracking and the crack rapidly grew over the next several minutes to a size of 10 inches. |
| Category | Visibility/wiper |
| Date | Feb 22, 2021 |
| State | TX |
| Description | Cracked windshield without impact from bottom they replaced it but within a week second one cracked. |
| Category | Electrical System |
| Date | Feb 13, 2021 |
| State | WA |
| Description | I bought a new car in december 2020. One day in jan 2021, I noticed that the battery had died. I jump started it and then in february 2021, I had to jumpstart it 3 times. At least the last instance, I was careful to check no interior lights were on, and it still happened. I went to the dealer and they replaced the battery. I hope that fixes it. |
| Category | Visibility/wiper |
| Date | Feb 06, 2021 |
| State | MT |
| Description | Windshield cracked at 1200 miles. Crack started at the bottom of the windshield. Crack appeared when entering the car. When the door was closed there was a loud pop and then there was a crack |
| Category | Visibility/wiper |
| Date | Feb 03, 2021 |
| State | CO |
| Description | Possession of new vehicle was taken 1/13/21. During highway driving on 1/18/21, windshield experienced a surface chip and was repaired the same day by an authorized technician. During highway driving on 1/29/21, windshield experienced another chip in different location which turned into an approximately 10 inch crack minutes later, beyond repair. Windshield has not yet been replaced. |
| Category | Unknown Or Other |
| Date | Jan 03, 2021 |
| State | NM |
| Description | This is an issue we experienced with an exploding sunroof of our new subaru outback. We purchased the vehicle on december 22, 2020. Within days of the purchase, on december 27, 2020, the sunroof spontaneously exploded while driving the vehicle. Both the sunroof and interior sunroof covering were closed at the time. The fractured glass was broken outward which leads us to believe this is a vehicle manufacturing defect. We have contacted the dealership where we purchased the vehicle and they referred us to subaru corporate headquarters. |
| Category | Structure:body |
| Date | Jan 02, 2021 |
| State | NC |
| Description | A design flaw in the remote (required for both keyless entry and vehicle operation) leads to accidental trunk openings due to "pocket trunk opening". This is a safety hazard as it could lead to humans or animals entering the vehicle, as well as a potential route to water damage. This happens while the vehicle is parked and locked, and the key is in one's pocket and in range (eg in a house near the driveway) |
| Category | Unknown Or Other |
| Date | Dec 23, 2020 |
| State | CO |
| Description | Bought the vehicle and basically parked the car in my garage a/o 23 nov 2020. I travel for work most of the time. Between 3 - 7 dec, the car was used by my ex-husband for two trips to the airport to pick me up/drop off from/for a business trip and for me to drop off the title of my old car. On 21 dec, after being parked in the garage for three weeks (since 7 dec), my ex-husband noticed in the garage as he was getting in the car to head to the airport to pick me up from my 3-week business trip, saw a 1 1/2 foot long crack in the windshield originating by the windshield perimeter frame (passenger side). |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Lane Departure: Warning, Visibility/wiper |
| Date | Dec 16, 2020 |
| State | AL |
| Description | Brand new 2021 outback premier @ 647 miles and while parked overnight in our private driveway we noticed that the windshield had cracked the next morning. Less than 7 days of ownership dealer claims it was a rock chip . The windshield is split down the middle of the screen. Dealer response is insulting. Especially since they know this is an issue with the glass. Dealer pushed their expensive insurance to cover when we purchased the car. We did not know this was a recurring issue at this time with the cars. If we had known we would not have purchased this car. It will always be an issue. Will it crack again? Who pays, will it leave us stranded somewhere? Subaru does not appear to be willing to stand by its product and take care of its customers |
| Category | Visibility:windshield |
| Date | Dec 15, 2020 |
| State | PA |
| Description | Tl* the contact owns a 2021 subaru outback. The contact stated the front windshield was cracked. The vehicle was taken to stocker subaru (1454 dreibelbis st, state college, pa 16801, (814) 954-7320) to be diagnosed. The contact was informed that the front windshield had lint or dust embedded inside the front windshield. The windshield was replaced however, the failure recurred. The contact stated that an engineer inspected the windshield and stated the windshield was acceptable. The manufacturer was contacted and a gift card was provided to the contact. The failure was mileage was 600.*dt the consumer stated contacted manufacturer asking for a replacement windshield and request was denied. *tr |
| Category | Unknown Or Other |
| Date | Dec 04, 2020 |
| State | FL |
| Description | Windshield cracked spontaneously two times. Had to replace windshield twice and had to recalibrate eyesite cameras both times. One time happened while driving and the other time parked. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Lane Departure: Warning, Visibility/wiper |
| Date | Nov 23, 2020 |
| State | NJ |
| Description | I had the car only 10 days from the dealership, my husband and I were on the highway heading to an event when we heard a crack, I looked up and there was a horizontal crack heading from left to right in the windshield. |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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I have a 2021 xt model in Canada
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Screen flicker, had to be replaced
Drivers window won’t go all the way up, it’s in the shop now for the 5th time,
4 occurrences of won’t start, dead battery,
I bought this for my wife while I was diagnosed with terminal cancer, a trial treatment is currently keeping me alive, been back to the shop 12 times.
This was supposed to be a safe , reliable vehicle for her after I was gone, it’s a nightmare
I have had my 2021 Subaru Outback in the shop for numerous hours since I purchased brand new, the computer system will stop working. It does not matter if my iPhone is plugged in or not. The computer screen will go black, an error on my dashboard will light up stating eyesight is disabled. This will either go on until I stop and restart the car (sometimes numerous times) or the screen will alternate from on to off without the ability to control any of the settings when it is on. There have been several occasions where I am driving at night with no where to pull off to restart my vehicle. I have also had times when the forward collision avoidance will come on for no reason, however it never came on when a deer ran out in front of me. The Subaru dealership has never given me an answer to the problem except that “maybe” the update they just did on the computer system will do the trick. Be careful if you are driving a curvy road when the braking system comes on, nearly wrecked several times because of this.