2017 Chrysler Pacifica Problems and Top Complaints – Is Your Car A Lemon?

Transmission, Electrical & Engine issues among the top complaints received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

The Chrysler Pacifica seamlessly blends form and function, making it one of the most popular minivans on the road. For 2017, the Pacifica was offered both as a traditional model and as a hybrid. Within less than a year on the road, the trendy van began to have problems. Now there are hundreds of complaints. According to owner-submitted complaints to the NHTSA, the most common issues are with the engine, electrical system and transmission.

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NHTSA Complaints for the 2017 Chrysler Pacifica

Complaint CategoryNumber of Complaints
Power Train
253
Engine
178
Electrical System
176
Unknown Or Other
98
Steering
81
Fuel/propulsion System
34
Service Brakes
32
Vehicle Speed Control
32
Structure:body
21
Hybrid Propulsion System
17

Problems with the Engine

On older Pacifica models, the engine is known to fall out of the vehicle while driving, due to a rusted cradle. So far, the 2017 model hasn’t shown signs of that concern. There are, however, engine problems that have begun to surface.

Rough Engine Idle

Chrysler recently released a technical service bulletin (TSB) about 2017 Pacificas with a rough engine idle. The 3.6L V6 engine found in these vehicles may have an incorrect number of balance holes drilled into the crankshaft.

The crankshaft is the primary rotating component inside the engine. Pistons and connecting rods attach directly to the crankshaft. As combustion takes place inside the engine, the crankshaft turns and the pistons move up and down.

Needless to say, the crankshaft is a vital engine component. It’s also very labor intensive to replace. But, that’s exactly what must be done if the crankshaft has an incorrect number of balance holes.

Here are some actual complaints logged with the NHTSA about the 2017 Chrysler Pacifica Engine Problems:

I PURCHASED A BRAND NEW 2017 CHRYSLER PACIFICA AND WAS HAD 309 MILES ON THE CAR WHEN I HAD THIS INCIDENT. I WAS DRIVING APPROXIMATELY 65MPH IN THE LEFT MOST LANE WHEN I SUDDENLY LOST ALL POWER TO THE ENGINE, STEERING, AND BRAKES AND WAS UNABLE TO ACCELERATE OR BRAKE NORMALLY. I USED QUITE A BIT OF STRENGTH TO MANEUVER THE CAR TO THE RIGHT SHOULDER AND NEARLY WAS REAR ENDED BY A SEMI TRUCK IN DOING SO AS THERE WAS NO SHOULDER ON THE LEFT HANDS SIDE. DURING THIS TIME PERIOD, ALL OF THE LIGHTS IN THE INSTRUMENT CLUSTER WERE FLASHING VARIOUS WARNINGS AND FAILURE SYMBOLS. I WAS ABLE TO GET TO THE SHOULDER, SHUT OFF THE CAR AND RESTART IT AT WHICH POINT THE CAR WAS VIOLENTLY SHAKING AND AGAIN GIVING MANY FLASHING WARNINGS. I DROVE AT A MAX SPEED OF 16MPH TO A SAFER LOCATION OFF THE HIGHWAY AT WHICH POINT THE CAR AGAIN STALLED AND STOPPED. THE CAR WAS THEN TOWED TO THE DEALER.

THE FIRST PROBLEM WAS THAT THE CAR SHUDDERED AND MADE LOUD “CLUNKING” NOISES WHEN SHIFTING GEARS. IT WOULD OFTEN QUIT RUNNING WHEN AT LOW SPEEDS AS IN PARKING LOTS. WHILE AT HIGH SPEEDS ON THE INTERSTATE CAR JUST DIDN’T FEEL “RIGHT.” WANTED TO QUIT. TOOK IT IN THE FIRST TIME AND THEY REPROGRAMMED THE TRANSMISSION WHICH SEEMED TO HELP FOR A SHORT WHILE. THEN, IT STARTED ACTING UP AGAIN AND WHEN RETURNING TO THE DEALER THIS TIME THEY ADVISED A LUBRICANT WAS NEEDED. NOT SURE WHAT OR WHERE THIS WAS APPLIED.

THIS CAR HAS HAD MULTIPLE STALLS, WHEREAS WHEN DRIVING, THE ENGINE WILL SHUT DOWN AND STEERING BE AFFECTED. THIS HAS HAPPENED IN THE MIDDLE OF AN INTERSECTION WITH MY CHILDREN IN THE CAR. THERE ARE NO WARNING SIGNS THAT THIS WILL HAPPEN, THE CAR JUST SUDDENLY BECOMES INOPERABLE. YOU HAVE TO PLACE IN PARK FOR 30 SECONDS AND THEN RESTART THE CAR. THIS CAR IS EXTREMELY DANGEROUS TO DRIVE. THE DIAGNOSTIC IS A FUEL PRESSURE SENSOR, BUT FURTHER RESEARCH INDICATES THIS IS A WIDESPREAD PROBLEM THAT CHRYSLER MAY BE AWARE OF.

More recent complaints logged with the NHTSA about the 2017 Chrysler Pacifica Engine Problems

By mid-2022, owners of the 2017 Pacifica had logged a total of 269 complaints with the NHTSA about engine problems. These range from rough starts to stalling, and the engine shutting down.

A complaint logged on June 15, 2022 describes being stuck in traffic after the vehicle stalled several times on the same day.

“The vehicle stalled on the road in the middle of an intersection and then again in a turn lane a few hours later in the same day. The car was in drive, rumbled near the front of the vehicle, lurched forward, and then the engine cut out and would not restart. Trying to start the car again made a REVVVVVV-putta-putta-putta noise and there was not any control of the ignition on my end. It revved up and then hovered around 1/2 of 1 RPM on the dash then it would cut out and ask me to put it in park and start again. Hitting the engine start button did nothing and the dash electronics seemed to cut in and out. Each time I went to restart the car, it went from being in drive to stalling to needing 5+ minutes before it could be driven again. This happened without warning.”

Concerned about the malfunction, they drove directly to the dealership. On the way, the malfunction happened again. “The car starts up, revved up then dies immediately. Earlier, the AUTOSTART light came up, but the second time the CHECK ENGINE light was on and off again.”

Another complaint, also from June 2022 states that “this car model should be taken off the road immediately.”

“Driving down the road and suddenly (the) engine shut off without warning, lost power immediately, RPMs went to zero, dash said “Shift to Park.” Tried to pull over, didn’t get completely out of the way because (there was) no power from (the) engine, the car had to swerve around us. Shifted to park, tried to restart, didn’t work until third time to restart car so that I could drive home.

“Ridiculously unsafe for the car engine to just shut off without warning in (the) middle of (the) road. Looks like this is the same recall Chrysler tried to fix years ago. Someone is going to die from this defect. Thank God I was on a local road and not the highway when this happened.”

Problems with the Electrical System

The 2017 Chrysler Pacifica hybrid has an EPA-estimated combined fuel economy of 32 mpg. Not bad for a van. Unfortunately, the hybrid was the focus of a major recall issued in June 2017 that involves the power inverter module (PIM).

Subsequently, there have been four more recalls that relate to electrical system problems.

Power Inverter Module Failure

An inverter is a device found in a hybrid that converts DC voltage into AC voltage. This is necessary because the hybrid battery supplies DC voltage and the electric motors use and create AC voltage. Typically, the inverter assembly also houses a DC to DC converter, which is used to charge the 12-volt battery and power the 12-volt system. The DC/DC converter takes the place of a traditional alternator.

On the Chrysler Pacifica Hybrid, the inverter assembly is called the power inverter module (PIM). The PIM is the brains of the entire hybrid system that directly controls the hybrid motors.

A recall has been issued regarding the PIM, which has diodes inside it that may fail, leading to an overvoltage condition. When this happens, the vehicle will not move under its own power, increasing the risk of a crash.

Chrysler recently announced a campaign to address the issue. The repair campaign involves reprogramming several onboard computers, including the PIM. On vehicles with less than 700 miles, the PIM must also be replaced.

Here are some actual complaints logged with the NHTSA about the 2017 Chrysler Pacifica Electrical System Problems

WHILE THE CAR WAS IN MOTION AT APPROXIMATELY 20 MPH ON A CITY STREET I LOST ALL POWER AND CAR TURNED OFF, STEERING LOCKED AND WAS ABLE TO COAST HALF OFF THE ROAD. CAR STILL SAID IT WAS ON AND IN DRIVE BUT WAS COMPLETELY OFF. SCREEN SAID “CAR MUST BE IN PARK TO PLACE IN DRIVE”. DEALER HAS BEEN UNABLE TO LOCATE ISSUE AND RELEASED CAR TO ME. I FEEL EXTREMELY UNSAFE DRIVING THIS VEHICLE. 

WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE “VEHICLE MUST BE IN PARK TO SHIFT” OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS.

WHILE DRIVING, THE ENGINE STOPS AND THE DASHBOARD AND SHIFTER LIGHTS START BLINKING. THE MESSAGE “VEHICLE MUST BE IN PARK TO SHIFT GEARS” DISPLAYS ON THE DASHBOARD. THIS IS INCREDIBLY DANGEROUS AND HAS HAPPENED 3 TIMES NOW. OUR FAMILY WAS ALMOST STRUCK BY ONCOMING TRAFFIC.

More recent complaints logged with the NHTSA about Electrical Problems

By mid-2022, 2017 Pacifica owners had logged 236 complaints about issues that relate to the electrics of this vehicle. The problems are varied.

One complaint describes an incident that happened on February 24, 2022. It states:

“The contact owned a 2017 Chrysler Pacifica. The contact stated the vehicle was parked in the garage when the battery caught on fire. The fire expanded all throughout the contacts home. The fire department extinguished the fire. A fire report was not filed. The wife suffered minor burns and smoke inhalation since the fire reached her bedroom as she was sleeping. The wife was taken to the hospital for medical attention. The vehicle was destroyed as it was consumed by the fire.”

A complaint logged on June 26, 2022 records how the minivan randomly loses power when going from a stop or low speed and attempting to accelerate.

“For example, if I am stopped at a red light and start to accelerate once the light turns green, the vehicle will not gain speed. I have to let up off the gas pedal and then I will feel a “jolt” and then the vehicle will pick up speed. The safety of myself, my kids and others were put at risk because I cannot maintain a safe speed while driving.”

Alarmed at having the vehicle “cut off on me like that,” the owner took it to an independent service center as well as the local Chrysler dealership.

The dealership wasn’t able to reproduce the problem and said they would have to “break the engine down to the point of failure to diagnose the problem, a minimum charge of $750.” The independent service center said they could reproduce the problem. They maintained it was the camshaft sensor which they replaced for a fee of $400, “but the problem continued not even an hour after I picked up the vehicle. They kept the vehicle an extra day but stated they were unsure of the problem and suggested it could be transmission related and that I take it to a certified transmission repair shop.”

Of course, we already know that there are major transmission problems with the 2017 Chrysler Pacifica. So, despite the Chrysler dealership wanting to “break the engine down,” it may be a transmission problem.

Problems with the Transmission

An illuminated check engine light is always unnerving. On some 2017 Pacificas, the check engine light may come on due to faulty programming inside the transmission control module (TCM).

Transmission Shift and Drivability Enhancements

Within months of launching the 2017 Pacifica, Chrysler issued a technical service bulletin (TSB) regarding faulty transmission control module (TCM) software. The TCM is the computer responsible for monitoring and controlling the transmission. Due to the faulty software, the TCM may cause the transmission to shift improperly. When this happens, the TCM will also turn on the check engine light. Per Chrysler, the fix is to reprogram the TCM.

Here are some actual complaints logged with the NHTSA about the 2017 Chrysler Pacifica Transmission Problems

THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE FAILED TO ACCELERATE AND THE ONBOARD COMPUTER DISPLAYED A TRANSMISSION CODE. THE VEHICLE WAS TAKEN TO A DEALER. THE MECHANIC STATED THAT THERE WAS NO TRANSMISSION CODE AND THAT THE FAILURE WAS DUE TO THE CONTACT FUELING THE VEHICLE WHILE THE ENGINE WAS RUNNING. WHILE THE CONTACT WAS TURNING LEFT AT AN INTERSECTION AT 10 MPH, THE VEHICLE FAILED TO ACCELERATE AGAIN AND STOPPED IN THE MIDDLE OF THE INTERSECTION. AFTER 5-6 SECONDS, THE VEHICLE JERKED FORWARD AND ACCELERATED AS THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE OCCURRED FOUR TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

TRANSMISSION FAILED ON US 3 TIMES. FIRST WAS BACKING OUT OF A PARKING SPOT, TOTALLY LOCKED UP FOR 15 MINUTES. RESET AND RAN FINE. NEXT, WITH WIFE AND 3 KIDS IN THE VAN, TRANSMISSION LOCKED UP AT 45 MILES PER HOUR ALMOST CAUSING HER TO CRASH AND GET HIT. ALL LIGHTS CAME ON AND ELECTRONIC PARKING BRAKE ENGAGED. DEALERSHIP TOOK 2 WEEKS TO FIX AND SAID IT WAS FINE. NEXT, I WAS DRIVING AT 55 MPH AND TRANSMISSION LOCKED UP. ALMOST DIED. NO A/A BY THE GRACE OF GOD. ALL LIGHTS CAME ON AND PARKING BRAKE ENGAGED AGAIN. NOW, CHRYSLER IS REPLACING THE ENTIRE TRANSMISSION. WE WON’T TAKE IT BACK. FAMILY ALMOST DIED TWICE

AFTER PLACING THE VEHICLE IN REVERSE AND APPLYING GAS THE VEHICLE WILL START TO REVERSE AS INTENDED. HOWEVER, AFTER MOVING SEVERAL FEET THE TRANSMISSION COMPLETELY FAILS AND THE VEHICLE DOES NOT RESPOND TO ADDED PRESSURE FROM THE GAS PEDAL. IT’S AS IF THE TRANSMISSION SHIFTS TO NEUTRAL ON ITS OWN AND THE ENGINE REVS ITS RPMS WITH NO RESULT. THIS HAS HAPPENED AT LEAST 3 TIMES ON A SLIGHT INCLINE AND THE VEHICLE BEGINS TO ROLL UNCONTROLLABLY. IT CREATES MOMENTS OF CONFUSION FOR THE DRIVER SINCE THEY BELIEVE THEY SHOULD BE MOVING BACKWARDS IN REVERSE BUT THE TRANSMISSION LETS GO AND STARTS TO ACTUALLY ROLL FORWARDS. THIS HAS HAPPENED AT HOME IN THE DRIVE WAY AS WELL AS IN A PUBLIC PARKING LOT. AFTER THE SCENARIO HAPPENS, THE R ON THE SHIFTER BLINKS UNCONTROLLABLY. THE ONLY WAY TO RESET THE CAR IS TO TURN IT OFF AND RESTART IT. AT THAT POINT IT APPEARS THE TRANSMISSION RE-ENGAGES.

More recent complaints logged with the NHTSA about Transmission Problems

It seems that the 2017 Pacifica transmission problems just won’t go away. As recently as April 2022, a complaint to the NHTSA about the powertrain was determined to be transmission related. The complaint reads:

14 mph, the engine revved and the vehicle jerked. The contact stated that he slammed on the brake pedal to prevent a collision. There were no warning lights illuminated. The vehicle was taken to the dealer on two separate occasions. The dealer informed the contact that they could not duplicate the failure. The vehicle was not repaired and remained at the dealer. The contact stated that upon investigating, he determined that the failure was related to the transmission.”

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Complaint Data

CategoryElectrical System, Engine And Engine Cooling
DateFeb 02, 2023
StateIL
Description
The contact owns a 2017 chrysler pacifica. The contact stated that while her husband was driving at an undisclosed speed, the vehicle stalled at an intersection. The vehicle was able to be restarted. While the contact was driving, the vehicle lost motive power and stalled. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under warranty. The contact stated that the failure was related to nhtsa campaign number: 18v049000 (electrical system, engine and engine cooling). The failure mileage was 50,000.
CategoryEngine
DateJan 31, 2023
StateMI
Description
For over a year now my van has been shutting down while sitting. The last few times now its been when I decelerate to turn it shuts off stops and goes into park. I used to be able to restart. The last 2 times while in the drive-thru it has shut off. I can't even put into neutral to push it. This is dangerous if this happens while driving it will be a fatality. I see other 2017 pacificas had the same problem yet mine is not covered under the recall.
CategoryEngine, Exterior Lighting, Power Train
DateJan 30, 2023
StateMD
Description
This vehicle like so many others have many problems with low miles! My van less than 70k mile and has a major oil leak! Chrysler will just give you the run around and you are stuck fixing it !! They know these split engine cars are junk and they left it to us consumer to fix it ! This should be a class action lawsuit because it's way too many of us owners out here experiencing the same problems
CategoryUnknown Or Other
DateJan 27, 2023
StateOK
Description
December 24, 2022. Started the vehicle to warm up (25 degrees outside), approximately 3 minutes later it caught fire. Vehicle has been in the dealers shop for multiple electrical issues, 9 recalls since it was bought new. All repairs have been at chrysler dealerships. Got it back from dealer on 2nd of december after they had it for 7 weeks repairing electrical short and latest recall.
CategoryElectrical System, Engine, Power Train
DateJan 26, 2023
StateIA
Description
P3 misfire resulting in replacing coil packs, spark plugs, and head gasket. We are moving toward head or engine replacement like so many other people are but nobody is listening. Please help. Also, have a transmission that sometimes feels like you left a piece of the car after you leave from a stop.
CategorySteering
DateJan 26, 2023
StateFL
Description
Our vehicle has the same issue that has been reported many many times on chrysler pacifica forums and to the nhtsa as well. After operating the vehicle for usually a couple of hours, the steering will stick, or fight you a little when you're trying to straighten out during a sweeping turn. When we were in the mountains that had numerous switch backs, it would happen just about continuously. After shutting off the vehicle and hiking, shopping, or whatever for a couple hours, the problem would go away for some time, but then after driving the vehicle for a while the problem would recur.
CategoryElectrical System, Engine
DateJan 25, 2023
StateFL
Description
I was driving and my car went in to on/off system and didnt turn back on. Got my car into park and it still would not turn on. I couldn't even get my car into neutral. The check engine light came on but my engine was not making any noise. It said it was on but was not actually on. This has happened a few times in the past couple weeks but the car always turned back on when put in park and started. When I called the dealership they would not be able to get me in till february 7th. That would have been 3 weeks waiting. So I called another one and I got an appointment for the following week ( date of appointment 1/26/23). I have documented these incidents on here. I saw yesterday that there is a recall on my car for this happening but my vin numberis not included on it. This was so unsafe for me and my children. Cars die while driving yes, but the fact that I couldn't even get it into neutral to get it pushed out of the middle of the road. It was a very busy road and it was morning traffic. I dont even feel safe in this car anymore.
CategoryElectrical System, Engine, Power Train
DateJan 24, 2023
StatePA
Description
Vehicle unexpectedly bucks and jerks when accelerating either from a complete stop or just keeping speed. This happens with no brake warning lights to those around you. It is a common issue experienced by many 2017 pacifica van owners and has nearly caused an accident many times. Especially when trying to merge onto highways because the vehicle unexpectedly slows and bucks like your riding a bull and it is trying to throw you off. There is no way to predict exactly when this will happen in order to avoid a potential accident. Chrysler knows about the issue but refuses to acknowledge it.
CategoryEngine, Power Train
DateJan 20, 2023
StateTN
Description
Known issue for 2017 chrysler pacifica should be eligible for recall. Failing head gasket around 60k miles, just as the vehicle is out of power train warranty. The system is leaking coolant into the engine, causing a fume-y smell to fill our garage when started, and a boiling/bubbling sound can be heard during idle. Confirmed the issue with an independent service center. The manufacturer won't do anything for us because the problem was not diagnosed while under warranty, however the issue has been difficult to diagnose because it could have been several other things. The check engine light comes on and the vehicle misfires upon starting.
CategoryElectrical System
DateJan 19, 2023
StatePA
Description
Unknown. Electronic sliding doors open from the outside when vehicle is locked and no key present. Creates a safety issue as anyone can approach the vehicle and open the door. Vehicle alarm will sound, however doors still open. Issues have occurred multiple times, date listed is most recent occurrence.
CategoryElectrical System, Engine
DateJan 19, 2023
StateMI
Description
When driving on highways with cruise on for a amount of time. When turn off and when getting off the road. Will stop at light and when you start to drive the van will act like it running out of gas will jerk and stop but will still be running almost been hit many times. Talked to dealership they cant rep it doing it. No we are getting shifter need service and check engine light when driving and the dash will get light all over it windows will go down when I don't put them down parking break will light up and slow the van down and a big drag on the van . Been to dealership 2 time still cant see when I get it. We have now put 2 new batters in the van went in with 12. 6 volt next morning down to 12. 46 volts. Only have 79,000 mile on it.
CategoryElectrical System, Engine
DateJan 19, 2023
StateFL
Description
I was driving my children to school and my car went into on off mode while ideling. When I tried to press the gass is did not go anywhere. I had to put it in park and then restart the car to continue driving. This is happening just like the 2018 recall on my car.
CategoryPower Train, Unknown Or Other
DateJan 19, 2023
StateFL
Description
Jerks when switching in low gears. This has now started after my car turns off while in idel mode. And my car is having trouble starting. I have no idea when islt might not want to start. I dont hear the engine wanting to trun over or any clicking. There is no noise comming from the car. Then when I try again it will start on the second time. This does not happen evey time I go to start it. I did have the battery tested and it was fine.
CategoryEngine
DateJan 17, 2023
StateFL
Description
I was at a stop light and my car went in to idle mode and when I went to press the gas it would not go anywhere. I had to turn the car off completely and restart it. I then needed to get gas and when I went to turn the car back on it would not start.
CategoryService Brakes
DateJan 15, 2023
StatePA
Description
Vehicle on several occasions has slowly rolled forward when at a complete stop with brake fully engaged. Brake needed to be released and depressed again to stop vehicle. Multiple incidents have occurred while being fully stopped for traffic control devices. Latest incident occurred today, january 15, 2023.
CategoryService Brakes
DateJan 14, 2023
StateGA
Description
The brakes were extremely hard to push and stop the vehicle. I took it to a local auto mechanic and they identified the issue as a failed brake booster. The repair shop replaced the booster and the vehicle is working correctly now. This is the 2nd time the brake booster has failed on this vehicle (1st repair was within the 1st year of ownership). It appears chrysler is aware of this issue as it has extended the warranty for certain model years.
CategoryEngine And Engine Cooling, Hybrid Propulsion System
DateJan 12, 2023
StateAZ
Description
The contact owns a 2017 chrysler pacifica. The contact stated while driving 75 mph, the check engine warning light was illuminated, and there was a burning odor coming from the a/c vents. The contact veered to the side of the road and noticed that the burning odor was also coming from underneath the hood of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter and oxygen sensors needed to be replaced. The contact stated that the vehicle was previously repaired under nhtsa campaign number: 18v740000 (hybrid propulsion system, engine and engine cooling) in 2018. The contact stated that the recall remedy was not effective. The vehicle was taken to the dealer where it was diagnosed; however, the dealer declined to provide diagnostic information to the contact after several attempts. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 68,849.
CategoryEngine, Fuel/propulsion System
DateJan 11, 2023
StateMD
Description
I have had engine problems for over a year now. My car has had constant issues with rough idling and also jerking while driving. The jerking has been fixed for now but the rough idling has became worse to the point where the car feels as if it will stall out. My car has been at the dealership for repair since 12. 22. 22 and is still there today 1. 11. 23 - I was told by another repair shop (while getting brakes and an oil change ) that my car had 3 holes in the crankshaft and that was a problem because there should only be 2 holes. The dealership has replaced an egr and now is talking about something on the engine to replace (but not the whole engine) and they have still not looked at the crankshaft to see if there are the incorrect number of holes. This is my primary vehicle and no one can seem to fix the problem
CategoryEngine
DateJan 11, 2023
StateNJ
Description
While driving home from a local store, all the dashboard lights came on and warning signals were heard. Our local repair shop diagnosed a blown headgasket. We are the original owners, 82,000 miles on the vehicle, this complaint is similar to complaints listed for this vehicle on the ntsb website.
CategoryElectrical System, Power Train, Unknown Or Other
DateJan 08, 2023
StateHI
Description
05jan and 07jan 2023, similar instances of significant vehicle systems malfunctioning which affected operability/safety. Both times, the vehicle operated without issue earlier in the day. Occurred at 11:30pm on 05jan2023 while being driven and at 5:30pm on 07jan2023 upon starting the van. On 07jan, the van had difficulty starting when the start button was pressed. After more attempts to start, it eventually did. Both times the dashboard had multiple warnings: check engine, stability control, airbag warning, and electric park brake trouble. Worded messages also displayed regarding transmission and gear positions trouble. While operating, the "d" above the digital speedometer would regularly change to "--" and back to "d," accompanied by an audible tone. The red "brake" light would quickly blink once every 2-3 minutes. Van would accelerated very slowly from low speeds or stopped position, would jolt forward or back aggressively, and could not overcome a moderate grade incline from being stopped. The odometer jumped quickly between 1k-4k rpm, but the engine did not appear to actually do so. When stopped and switching from d to r, reverse functioned similar to being in neutral. The blue shifter gear knob lights would also blink. When turned off and back on, r would engage faster than normal. The vehicle is available for inspection upon request driven with 3 family members in the vehicle when the malfunction occurred. My spouse verbally stated that she did not feel safe. With extreme caution, operated the van back home and chose lower speed roads. Would be hazardous to operate in a parking area or near pedestrians. The airbag malfunction was also very concerning, especially with regard to the jerking movement of the van when accelerating. The problem has reproduced, but not confirmed by a third party. The component has not been inspected by a third party. No other warning lights we illuminated. Codes found: u1110, u1120, u11bc, p0440, p456.
CategoryUnknown Or Other
DateDec 27, 2022
StateWA
Description
Twice while driving the van shut down and came to a stop. The van jerked and was in park. I was able to push start it back on. Both incidents have happened in the last 2 weeks with all 3 of my children in the car on a busy intersection. Last one happened on 12/26/22 while driving 25-30 miles and hour. This van only has 41,000 miles on it and has no warning light indicators on. I am taking my van into a dealership tomorrow 12/28/22 in vancouver, wa. To get it looked at. I no longer feel safe in my vehicle. This is my main source of transportation and I take the highway everyday to work. I have no idea what could cause this, but I have seen this is a problem in the 2017 models.
CategorySteering
DateDec 25, 2022
StateFL
Description
The steering wheel sticks when making a turn in either direction. (like getting on or off a ramp) it's requires me to use some force to move it and it can be felt by all in the car. This is not an isolated incident. It happens daily when driving this car. Additionally hundreds, if not thousands, of these exact same reports can be read on pacifica owner forums and car review sites. This happens when going over 35mph. But will happen at highway speeds and has been going on for over a year.
CategoryEngine
DateDec 19, 2022
StateNJ
Description
My car won't start and when taken to the chrysler dealership they stated that car engine is dead and will need to be replaced.
CategoryEngine
DateDec 19, 2022
StateSC
Description
Car began idling rough, we were told it needed spark plugs & batteries and that several different engine codes were coming off of it, 3 shops and final say was that the head gasket was blown. Total engine replacement needed less than 70k miles, vehicle never over heated
CategorySteering
DateDec 12, 2022
StateIA
Description
Intermittent steering failure when travelling at high speeds at speeds above 40 mph on long sweeping curves, after initiating a turn, the steering wheel exhibits a "notchy" or "catching" resistance to input when returning the wheel to the neutral (straight-ahead) position. This feedback impacts steering wheel movement resulting in a dangerous over- or under-correction to steering. The vehicle was brought to 2 different chrysler dealers to diagnose the issue. The second dealer replaced the steering rack and pinion assembly at the owner's cost. Various internet sources show numerous customer complaints about the same steering issue for this year/make/model, so this serious safety problem is not unique to this particular vehicle.
CategoryElectrical System, Fuel/propulsion System
DateDec 11, 2022
StateCA
Description
We had the fca recall #z11, nhtsa recall #22v-077 repaired on this vehicle. One week later, the plug-in hybrid pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames. The fire department soaked the car with water but it continued to reignite for approximately two hours despite the fire department's best efforts to extinguish the fire. The car was completely destroyed. It also caused significant chemical smoke damage to our garage and home. As soon as we found it smoking, we rolled it out of the garage, which saved our house from catching on fire. Luckily our children were not in or next to the car at the time the battery combusted. There were no warning signs in the car prior to this incident. The vehicle has been inspected by insurance and is available for further inspection. At least two members of the family experienced adverse health consequences following the smoke exposure.
CategoryElectronic Stability Control, Engine, Power Train
DateDec 09, 2022
StateTX
Description
The contact owns a 2017 chrysler pacifica. The contact stated that two weeks after purchasing the vehicle new, the vehicle would jerk while driving at various speeds and depressing the accelerator pedal. The rpm's was stuck on 2,000 rpm. There was no warning light illuminated. The vehicle was taken to the dealer where a diagnostic test was completed. The contact did not recall whether the vehicle was repaired. The vehicle was then taking to an independent mechanic several times where unknown repairs were completed; however, the failure persisted. Additionally, the contact stated that the check engine warning light was illuminated. The vehicle was taken to a local pep boys where it was diagnosed with evaporative emission system failure. Additionally, the contact stated while driving approximately 10 mph and coming to a complete stop, the engine was making a loud banging sound before the vehicle shut off. The electronic throttle control warning light was illuminated and the message "service electronic stability" was displayed. The contact was able to restart the vehicle. The vehicle was taken to an independent mechanic where an unknown repair was completed; however, the check engine warning light illuminated for several days. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11.
CategoryEngine
DateDec 09, 2022
StateGA
Description
The contact owns a 2017 chrysler pacifica. The contact stated that while the vehicle was in park, the contact attempted to start the vehicle, but engine failed to turn over. The check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 86,494.
CategoryEngine
DateDec 07, 2022
StateFL
Description
The contact owns a 2017 chrysler pacifica. The contact stated that while driving at approximately 5 mph and making a turn, the vehicle lost motive power and stalled. The vehicle restarted after several minutes. While driving approximately 35 mph, the vehicle lost motive power and stalled again. The vehicle hesitated while restarting. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.
CategoryElectrical System, Engine
DateDec 06, 2022
StateNC
Description
Voltmeter is fluctuating between 10-15 volts. The windows will go down by themselves while driving, slow to start, and the dash lights/radio control screen takes several minutes to come on, and the auto sliding doors fail to operate occasionally. Several times the vehicle will lose excelleration when starting from a stop or turning, the last time nearly causing an accident. The vehicle is becoming unsafe to drive and I have seen several like complaints on this year model vehicle.
CategoryEngine, Fuel/propulsion System, Power Train
DateDec 06, 2022
StateMI
Description
Transmission slips while driving
CategoryBack Over Prevention: Sensing System: Camera, Equipment:electrical:infotainment:video (touch)screen/monitor/unit
DateDec 01, 2022
StateWI
Description
The contact owns a 2017 chrysler pacifica. The contact stated that the touch screen failed to respond as needed. The vehicle was shifted into reverse; however, the rear-view camera failed to operate as designed. The contact stated that the radio malfunctioned, and the steering wheel heater and seat heaters failed to deactivate causing the seats to overheat and burn the occupants. The vehicle was taken to the dealer who had replaced and upgraded the center seat module; however, the failure reoccurred. The contact returned the vehicle to the dealer two more times where the radio was replaced then the touchscreen was replaced. The failure reoccurred; however, the contact had not taken the vehicle back to the dealer. The manufacturer was made aware of the failure and filed a case. The approximate failure mileage was 16,742.
CategoryEngine
DateNov 30, 2022
StateSC
Description
Engine failure around 120,000 miles... No detail information why.. Engine replaced at jeep chrysler 8200 fairforest rd. Spartanburg sc dealership 0n 02-26-2021. Cost ,461. 85. No warranty coverage
CategoryHybrid Propulsion System, Power Train
DateNov 30, 2022
StatePA
Description
The contact owns a 2017 chrysler pacifica. The contact stated while driving 55 mph, the battery level was low and the warning message stating to plug in the vehicle to charge and to decelerate was illuminated. The vehicle stalled and lost motive power; however, the contact was able to pull over. The contact attempted to restart the vehicle several times. The contact stated that the vehicle started up for several minutes but then stalled. The vehicle was towed to the dealer and the contact was informed that the vehicle needed to be charged for a full day, but no failure was found. The mechanic at the dealer had experienced the vehicle unintendedly accelerating. The dealer stated that the failure would be reported to the manufacturer. The manufacturer was contacted but stated that there was no record of the failure. The failure mileage was 39,947.
CategoryPower Train
DateNov 28, 2022
StateIN
Description
The contact owns a 2017 chrysler pacifica. The contact stated that while driving at various speeds, the vehicle lunged forward, nearly causing a collision with the pull over message displayed and the auto start/stop warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The dealer determined that the transmission was faulty and replaced the electrical and main batteries; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.
CategoryEngine, Unknown Or Other
DateNov 26, 2022
StateIL
Description
The car stalls out in midst of driving and will not accelerate, than it will with a hard jerk try to accelerate again, at first I thought it was bad gas, then I noticed it more and more which prompted me to look it up and see that it's a recall for that specific problem that I'm having but my vent number has no recall although I'm experiencing that same issue with my vehicle
CategorySuspension
DateNov 18, 2022
StateFL
Description
Greetings, have a 2017 chrysler pacifica that at 43k miles started making a front end noise. The steering wheel now sometimes locks into place for a second or two while turning. Dealership states it needs a needs rack and pinion. Contacted chrysler as this was a cpo vehicle that supposedly was checked out drastically to be able to receive the cpo warranty. Issue started less than 1k miles after purchase. Chrysler states they will do nothing except warranty the new part which is 1800 alone. I've read a lot of people are having this issue. How can a car that the steering wheel locks into place not be considered for a recall?
CategoryEngine, Power Train
DateNov 17, 2022
StateCA
Description
Engine cylinder 3 misfire. Error code p303. Dealer states cylinder 3 is warped , and will need new engine block. Engine only has 49000 miles on it. All maintenance has been performed routinely. Many other 2017 chrysler pacificas have had this issue, and they are reported in the chrysler forums, ultimately needing a new engine at such a young age. Nhtsa needs to compel chrysler to do a recall for this issue. A new engine at 50000 miles is ridiculous.
CategoryElectrical System, Power Train
DateNov 15, 2022
StateVA
Description
Transmission stalls, doesn't change from park to, reverse neutral to drive correctly. If I put my vehicle into drive it will go backwards and vise versa not always but a lot and then al a sudden it will jerk and switch to correct gear. It doesn't accelerate correctly.
CategoryEngine, Power Train
DateNov 14, 2022
StateMO
Description
We recently took our hybrid chrysler pacifica to the dealer and they mentioned that there are multiple engine and transmission mounts that need to be replaced in addition to the entire transmission. I reported to them over the years that the vehicle stutters up steep hills (>13. 5 degrees). The electric motor produces too much torque, lurches forward, then cuts off and repeats the process. In doing so the electric drivetrain motor is twisting the vehicle apart. It is certainly a safety issue. If we get it fixed, it will certainly happen again and to anyone that has a steep driveway or goes up inclines at less than 5 mph. The process is easily repeated. Thank you!
CategoryElectrical System, Engine
DateNov 12, 2022
StateFL
Description
While driving 10 mph the engine shut off/stalled locking the steering wheel. The dash read shift to park and the shift knob was flashing. The vehicle would not restart at first and took 3 tries before turning over.
CategorySteering
DateNov 10, 2022
StateIA
Description
Steering wheel sticks in the middle of a turn. Also steering vibrates at slower speeds. The inconsistent steering makes it dangerous going around corners.
CategoryEngine
DateNov 08, 2022
StateUT
Description
Coolant leaking into cylinder 5
CategoryElectrical System, Engine, Unknown Or Other
DateNov 06, 2022
StateIN
Description
I drive my daughter's van to transport my 3 years old autistic grandson to preschool and I have experienced several problems. 6 times the van died when I accelerated from a stopped position. Once I was turning onto a highway. The passenger-side sliding door opened while I was driving. The passenger front window has opened 2 different times. The lights on the dash go out while driving. The transmission will slam into another gear jerking you. The hatchback door on the back has closed on my daughter and her baby. She has 4 kids 5 and younger that she drives in this van. It scares me to drive it. She has taken it to 2 different places to get it looked at and they couldn't identify the problem. From what I have read this happens a lot with the van.
CategorySteering
DateNov 05, 2022
StateVA
Description
Our pacifica's steering will "stick" when coming out of a curve. So far mostly right hand curves but is starting to stick going left slightly. This happens after driving a short amount of time and will continue the entire trip once it starts to malfunciton. It typically happens when doing normal back highway speeds in curves, I. E. 30-65 mph. I have video evidence of these issues and have shown multiple chrysler service techs who say "nothing is wrong, steering is normal." the steering will continue to turn into the direction it was in even after letting go of steering wheel. Steering is supposed to return to center but instead requires an unsafe counter-directional tug of the steering wheel to get it to function properly again until the next curve. The steering wheel does this often when the curve requires the wheel to be held between the 10 o'clock positon and the 2 o'clock position. Multiple complaints online from the 2017 year group of this vehicle also. Chrysler does not want to fix the issues so I am resorting to reporting here. I have lost over 00 in towing, 5 garage trips, and rental vehicle costs due to chrysler's incompetence. 2 garages were home town type garages who also felt same issue as we did, but said since the steering is electrical, that they could not doing the work but recommended repairs from chrysler certified garage. Why is it that chrysler tech's see no wrongs with my vehicle? When someone is injured or dead, will chrysler then listen?
CategoryPower Train
DateNov 04, 2022
StateCA
Description
The contact owns a 2017 chrysler pacifica. The contact stated while driving 30 mph, the vehicle lost motive power however, the engine was still running. There were several unknown warning lights illuminated. The contact was able to pull over on the side of the road and waited for the vehicle to cool down. The contact was able to shut down and restart the vehicle. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not contacted. The failure mileage was unknown.
CategoryPower Train
DateOct 31, 2022
StateWI
Description
Transmission jerks or shudders when pressing accelerator. Has almost caused several accidents.
CategoryStructure:body
DateOct 31, 2022
StateIA
Description
Today I could not get my fuel door to open. This is frequent and I've had it replaced once already. Today I in frustration accidentally popped off the door to the fuel tank and had to go to a dealership to even get it open and get fuel. Then I get home and I try to open the sliding door and it fell off. It was still connected on the track on the bottom. I looked it up and this seems to be a frequent complaint not just mine.
CategoryEngine, Power Train, Unknown Or Other
DateOct 26, 2022
StateMI
Description
'engine failure and needs replacement of head gasket. Never overheated. Also excessive "bucking" feels and sounds like you are being rear ended. Causes car to bang and lunge forward. Was repaired once before , dealer stated it was a software issue. Problem continues and gives you back pain and wiplash type sensation as it is a very abrupt and strong occurance. Now engine has failed and needs head gasket repaired for over 00.
CategoryEngine, Unknown Or Other
DateOct 25, 2022
StateCA
Description
The problem began with an engine light and gave a p0303 code. We made an appointment with the dealer but the starter went out before it could be solved. After repair the service manager noticed a hint of white smoke from the tail pipe. After we received it, we took a short trip on the freeway and had the temperature shoot up and a horrible burning smell came in the cabin. We pulled over and got to a gas station. The coolant reservoir was empty so we filled it. On the way home the engine light came on and the next day we took it to a local shop. They confirmed it was the head gasket leaking coolant into cylinder 5. A code reader pointed to cylinder 3 with only a misfire but in reality you are losing coolant at a high rate. The mechanic will notify our warranty company with their findings. At city speeds the temperature stayed normal, as soon as we entered the freeway it reached the max temperature and smoked the cabin. There was no warning light to signal low coolant. Vehicle was purchased used from a local dealer.
CategoryElectrical System, Engine
DateOct 24, 2022
StateCA
Description
Im also contacting the department of transportation in this matter. I had a tune up at. 80,000 mile . Lots of misfires . Head gasket right head leaking. Cracks dripping inside cylinder. Leaking right head gasket. I have to keep refilling the coolant. Im seeing many recalls but when I put in my vin it shows none .
CategoryElectrical System, Engine, Steering
DateOct 24, 2022
StateCA
Description
I was driving for about 10 minutes going 40mph when the car dinged, the accelerator stopped working and the steering wheel became stiff and almost impossible to move. The screen said “shift to p to start”. I was able to pull to steering wheel just enough to pull over, and barely missed being in an accident. I put the car in park turned it off and turned it back on and it started again. 1 week prior I took the car to the dealer because the transmission seemed to be jerky and then it wouldn't start. I got it towed to the dealer and they couldn't replicate the jerky-ness and said it was because they battery was low and it was a connection issue. I got a new battery and a week later the car shut off while I was driving!
CategoryElectrical System, Exterior Lighting
DateOct 19, 2022
StateKS
Description
The led strip/portion of my driver-side headlight has stopped functioning. It is all inside a closed headlight unit. When starting the vehicle, the led strip will pulse about 11 times quickly, then remain off. This has been an unsafe defect, because if I am in a lane that is for "left turn or keep straight", a vehicle in the intersection across from me could look briefly, see my left led strip out*, and assume I am turning left -- while in actuality I am keeping straight. This could lead to a head-on collision. *there are many newer vehicles where the led strip temporarily turns off when that side's turn signal is flashing. Additionally, this can cause a small percentage of uneven brightness. I have not found a way to turn off the working led strip on the passenger side without turning all the headlights off. It is always on (and always uneven) whenever the vehicle is running. The cost of the repair was quoted by the dealership I bought the van at - an unavoidable 0 diagnostic fee, plus

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,300+ to replace the whole unit, with no other options given. Furthermore, the expensive, "comprehensive wrap" extended vehicle plan the chrysler dealership sold me refuses to cover the defect. Lastly, the service technician at both chrysler dealerships' advise was to "just live with it". This is completely unjust and should be covered by chrysler, as leds should certainly have thousands of working hours left past 5 years, let alone the short 3 years the factory warranty covers. There were no messages or warning signs before this defect was noticed, and there is no information on the defect provided by the manufacturer anywhere I have looked online or on the mopar website.
CategoryEngine
DateOct 19, 2022
StateIL
Description
The contact owns a 2017 chrysler pacifica. The contact stated that while his wife was driving approximately 20 mph, the vehicle stalled. The contact stated that the vehicle lost power steering and braking functionality. The contact stated that his wife observed that the shift out of park message was displayed; however, the vehicle was not in park(p) but in drive(d) when the vehicle stalled. The contact's wife had made several attempts to restart the vehicle before the vehicle finally restarted. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,000.
CategoryElectrical System, Engine, Power Train
DateOct 18, 2022
StateMD
Description
The new auxiliary battery is not working properly which is causing the start/stop component to not work and the light is illuminated on the dash. Also the car has issues with the torque converter clutch and the crank shaft sensor which disrupts the vehicles performance. The vehicle slows down when trying to accelerate and then speeds back up when the transmission realizes it needs to shift gears. The car then jolts roughly after the gear shift while driving. Sometimes car will not start because the auxiliary battery does not have enough power. Also after shutting car off there will be soft banging noises coming from the middle of the dashboard which lasts for a few minutes.
CategorySteering
DateOct 15, 2022
StateVA
Description
Steering "sticks" going around long turns like ramps at or above around 30 miles per hour. Requires force to get it to return to center.
CategoryPower Train
DateOct 14, 2022
StateTX
Description
Since april 2018 the engine start / stop warning light has been illuminated about 80% of the time despite multiple repair attempts by the dealerships. The vehicle has been brought to the chrylser dealerships multiple times for an ongoing, intermittent issue in which when attempting to accelerate, the vehicle has rough, delayed shifts and appears to temporarily stall and then jolts forward while your foot is steady on the gas pedal. This issue is getting worse to the point that I'm afraid to drive it. Furthermore, at interstate speeds the transmission will not shift gears sometimes. This causes the van to slow down rapidly especially on hills. This has almost caused accidents when I need to accelerate quickly when entering the highway or merging. It's very slow to accelerate and you have to press the pedal hard, then finally catches up and does a rough jolt. This can happen at any speed, but is especially bad when accelerating or driving on an incline. The check engine light is constantly illuminated. The dealerships appear to reset the transmission to turn off the warning light, but within a few miles of driving home from the dealership, the lights come back on. This has happened the last 2 times we have brought the vehicle in for repair. In addition, intermittently the vehicle will idle very roughly, making a louder than normal noise and shaking. When this happens the check engine light will begin flashing and making a dinging sound.
CategoryEngine
DateOct 12, 2022
StateCA
Description
My vehicle has 87,000 miles on it and has had multiple electronic and start/stop system issues, recently check engine light appeared and dealership stated there was coolant in the cylinders therefore needs a new engine.
CategoryPower Train
DateOct 12, 2022
StateFL
Description
Vehicle has intermittent shifting issues. During shifting it may stall/hesitate in shifting to the next gear. During shifting it may slam/hardshift into the next gear. The hesitation in shifting causes a lengthy pause in acceleration and could cause an accident when crossing lanes of moving traffic. The hard shift could cause the vehicle's driver to be startled and react in a way leading to an accident or it can cause car to lunge forward faster than expected causing an accident. The issue is intermittent. There are no warning lamps.
CategorySteering
DateOct 12, 2022
StateFL
Description
Steering "sticks". When going around a slight curve the steering seems to get stuck in a certain position (usually approximately the 10:30 and 1:30 position depending on if curve is to the right or left). When straightening out the direction of the car, one has to "unstick" the position the steering wheel is stuck in by applying addition force to the steering wheel. This additional force could easily lead to an accident possibly causing one to cross over the line and hit an oncoming vehicle, crash into a car in the lane beside them, or go off the road. The problem is intermittent and mechanics have not be able to reproduce while testing. There are no warning lamps, messages or other indicators that this is going to happen or something needs tended to. This issue seems to be right in line with what many others have shared regarding their steering wheel "sticking" when navigating a curve.
CategoryElectrical System, Steering, Unknown Or Other
DateOct 11, 2022
StateMO
Description
My vehicle stalled without warning while driving. I lost power steering and everything shut down. I had to put it in park which wasn't registering and shut off my vehicle and restart it for it to correct itself.
CategoryPower Train
DateOct 09, 2022
StateNY
Description
At low speeds when shifting into 2nd gear the car slips, rpm's raise and then it suddenly and aggressively jerks into 2nd gear. If the start and stop feature is enabled and you are in a situation where the feature is engaging and disengaging like traffic then after a few of the jerks into 2nd gear it seems the pcm will get discombobulated and display a p0732 error.
CategoryPower Train
DateOct 06, 2022
StateAL
Description
My wife pulled out into traffic and the van wouldn't move when accelerater petal was pushed. After pushing it to the floor 3 time it finally began to move.
CategoryPower Train
DateOct 06, 2022
StatePA
Description
At low speed, the vehicle will suddenly loose power to the wheels, the engine will then race (causing one to back of the accelerator) and then there is a sudden jerk forward as the powertrain appears to re-engage and normal driving returns. The jerk almost feels like the vehicle has been hit as the driver and passengers' bodies are flung forward. Over the last three years, this problem has occurred at least monthly. When reported to the dealer no diagnostic fault information was found. We are aware of a law suit involving this model vehicle and its crankcase sensor. To our knowledge, our crankcase sensor has not been replaced. Our concern is that the sudden loss of power (and the driver's automatic backing off of the acceleration) could case a vehicle behind us to run into us as the vehicle slows without braking. The power loss often occurs as the vehicle is being accelerated on an entrance ramp or through a corner, but has also occurred during straight line acceleration. The last occurrence was 10/05/2022. The contact has stated that the failure has caused multiple occurrences and almost a rear-ending accident.
CategoryElectrical System, Unknown Or Other
DateOct 05, 2022
StateAL
Description
Auto start/stop function failed, at a red light the car engine auto stopped but when brake was released after the light turned green the car stalled and had to be turned off and back on. It restarted on the first try and the lane sense function turned off when the car restarted but no check engine lights came on. This was unsafe for the car to have to be turned off completely and restarted after a light had turned green and there was traffic waiting behind me. Thankfully the cars behind me were stopped but if someone had been just pulling up behind me and expected me to move forward when the light turned green they may not have stopped fast enough to prevent an accident, which could have put the safety of my children in the back seats at significant risk. On a separate occasion this happened at a stop sign as well with the auto stop function causing the car to not turn back on when the brake was released and the car had to be turned off and back on again. Months prior to either incident the auto stop/start engine light had been on for some time but after a regular service and software update at the dealership the light went off. More recently there have been several issues indicating electrical problems, like the touchscreen turning off and restarting while driving. May 31st 2022 both the main and auxiliary batteries failed and were replaced at the dealership and then sep 24th 2022 the battery failed again, but was jumped off and worked until oct. 1st when the battery failed and would not hold a charge again.
CategoryEngine
DateOct 03, 2022
StateID
Description
The engine shuttered/shook upon startup and did so continuously. When shifted into gear, the engine ran rough and never normalized. I am afraid to drive it in case something more serious happens to the engine or causes other damage. I havent dared take it over speeds of 40 mph and only lighktly drove it for a week after the cel turned on. The check engine light turned on, constant, and took the van to the dealer. Error code is p0305 for the 5th cylinder misfire. My vehicle is available for inspection. My vehicle is at the dealer getting looked at. No one else has looked at it. The day before the cel turned on, the van engine shuttered for 15 seconds with no error code and operated normally. Then the next morning the cel turned on and stayed on.
CategoryElectrical System, Engine, Unknown Or Other
DateOct 02, 2022
StateMO
Description
I took my vehicle in to have the computer reset as the recall fix required after my start/stop unavailable warning came up for the second time. First time I had to replace both batteries. About 6 months ago if that. Took it in with the check engine light having popped on saying it's a misfire. Then when we left the stop start failure was still lit up on the dash and there were more codes popping up including one for the shift module which is electronic.. So I believe the electronic system is causing the misfire. I don't even have 100,000 miles and my car is about 5 years old. (2017) we were traveling on a busy highway when the check engine light came on to start with and exited to turn around and head home when the van felt like it was getting sluggish and we luckily were not in the passing lane and were able to make it home safely.
CategoryElectrical System, Engine
DateSep 28, 2022
StateWA
Description
Unknown. Vehicle stalls out when attempting to start. If started vehicle can drive fine but when stopped at a light it stallls out from time to time requiring you to shut it completely off after putting it in park and restarting. At times it will fail to restart. There is no check engine light or anything for a shop to find the issue.
CategorySteering
DateSep 28, 2022
StateMD
Description
The steering frequently sticks when driving around curves. In order to get the steering unstuck, it requires a slight counter-steer. This counter-steer is very dangerous especially at higher rates of speed. At times, I am forced to counter-steer which results in crossing a double yellow line. I fear that if this problem persists or gets worse, a head on collision will result. No warning lamps have been observed. The problem was noted during the last insurance claim. Left and right strut mounts have been replace and the problem persists.
CategoryElectrical System
DateSep 27, 2022
StateGA
Description
The contact owns a 2017 chrysler pacifica hybrid. The contact stated that after starting the vehicle, the parking brake inadvertently engaged and the passenger's and driver's side rear sliding doors were unable to unlock. The contact disconnected the battery to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
CategoryElectrical System
DateSep 27, 2022
StateVA
Description
The rear vehicle camera stays on for 2 miuntes after the car changes gear from reverse to drive. It is distracting.
CategoryEngine, Power Train
DateSep 27, 2022
StateVA
Description
The vehicle is experiencing rough, late shifts when pressing the gas. The vehicle frequently lunges forward while your foot is steady on the gas pedal, feeling as if you have been hit from behind. It has 36,000 miles on it.
CategoryEngine, Steering
DateSep 24, 2022
StateAR
Description
My pacifica has random moments where the steering wheel feels really stiff while in motion. So stiff, it's on the verge of me not being able to steer! It also has random moments where the engine will stall while I am in motion. Sometimes when I press the gas to accelerate it will have a moment of lagging then it will abruptly shift into a higher gear. I'm wondering if there is something seriously wrong and if I should stop driving it. I have four small children and I need reassurance that this vehicle is in fact safe. I've been hearing and reading stories of other pacifica owners dealing with the same problems with severe consequences.
CategoryPower Train, Unknown Or Other
DateSep 24, 2022
StateKS
Description
I have noticed for a while off and on that the transmission will jolt when driving. Feels like a hard shifting. It is getting worst to the point that I'm afraid to drive it as feel it may stall. Going up gradual incline have to press hard to get speed up. This can happen at any speed. In town normally driving 35-45 mph. My vin shows there has been no recalls but this appears to be a known issue via complaints I have sent. Is there a recall? Would dealership know about this issue [xxx]? Is it safe to drive? I have not contacted the dealership yet. Thanks, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryEngine
DateSep 22, 2022
StateWA
Description
Engine code p0303. Spark plug, intake plenum gasket, and coil replaced but still have the same code. Many other pacificas with the same engine have the same misfire problem that gets fixed by replacing head casket or engine.
CategoryHybrid Propulsion System
DateSep 22, 2022
StateIL
Description
The contact owns a 2017 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryPower Train:automatic Transmission
DateSep 16, 2022
StateTX
Description
Getting sharp jerks when shifting gear there is problem in transmission, I have seen lot's of people are having same issue when I google & in youtube videos, customers are facing issues & company is taking fat profits & not providing any fix. Just have to keep reseting it that can last depending on your car usage.
CategoryUnknown Or Other
DateSep 15, 2022
StateNY
Description
We stopped at a rest stop on the nj turnpike (mile post, 92. 9 nj tpke, woodbridge, nj 07095). After about 10 minutes we returned to the car and noticed a little bit of white smoke coming from the hood (approximate location 12-volt battery). Due to the color of the smoke thought was the radiator. I popped the hood from the car to inspect and at moment about to lift the hood, small flames came from between the hood and windshield. We then backed away from the car and called 911. Within minutes the car was consumed by large flames and the fire department had to extinguish the flame. Nj state police said the cause would not be investigated due to arson not being suspected. Luckily no cars were parked close to us so no cars were damaged. There were no warning lights or messages in the car prior. The car is a regular engine, but there is a warning for this issue on the hybrid version, so not sure if maybe also affect non-hybrid engines as well. Https://www. Nhtsa. Gov/press-releases/recall-chrysler-pacifica-fire-risk
CategoryElectrical System
DateSep 13, 2022
StateIN
Description
While idling and in park, entire electrical system failed. No dash lights. No hazard flashers. No dome lights. Start button unresponsive. Parking brake engaged. Attempt to jump had not effect. While undoing 500 amp positive battery terminal to replace battery, connection restored and vehicle behaved normally. Soon after while driving, dash went dark for less than a second but returned to normal and engine kept running. Moments later when came to stop to back into driveway, repeat complete electrical failure. I disconnected all positive battery terminals, cleaned with wire brush and applied terminal protective grease before reconnecting. Vehicle functioned normally. I had recently replaced the battery myself and I suspect subsequent corrosion in terminals caused loss of electrical continuity. At minimum, I recommend a service alert but had this occurred while I was driving on a highway, I would have had no control of the vehicle at all and likely would have been in a serious crash.
CategoryElectrical System, Power Train
DateSep 09, 2022
StateCA
Description
2017 chrysler pacifica touring l first, multiple warning messages started pop up randomly with alarm sound. The speedometer started shaking. The shift gear was unable to change. The engine was unable to start at the parking lot. After dealer mechanic at envision cdjr west covina in california inspected, there was no log in obd2 record and they said that it seems communication was failed and returned the car without fixing. A month later, it started again and the engine had completely shut off at the middle of intersection. Called aaa and took the car to the same dealer. They said this time that the electric harness was short and the entire harness needs to be replaced with the latest superseded part which cost 00. 2 weeks later, the same issue start again. Nothing had been fixed and the car will be towed to the dealer to inspect it tomorrow. I'm risking my life and very scare to drive this car. I really suspicious that this dealer has no ability to detect and fix the real cause of the issue. Please help.
CategorySteering
DateSep 09, 2022
StateKY
Description
Steering wheel sticks when trying to come out of a turn to a straight position. Steering wheel doesn't return to center position without a forced jerk to center. This occurs at all levels of speed and is a hazard on all roads and highways. This is very concerning, because of the possibility of over corrections that could cause an accident or road departure. Chrysler has had a recall for certain models with auto stop installed, but the problem obviously goes beyond those models. A total recall should be published for the faulty steering angle sensor, code c2205-96.
CategoryAir Bags, Electrical System
DateSep 06, 2022
StateFL
Description
My sliding door came off the hinge and shatter my backwindow. The door was hesitating and would not close it stood stuck. When I pulled it the back window shattered. I have no warranty it's now an out of pocket expense. My airbag light is on when I took it to the dealership for a diagnostic they said I was missing a piece that I actually found and when I told them I found it they said it's damage and they can't do anything to help.
CategoryElectrical System, Steering, Vehicle Speed Control
DateSep 06, 2022
StateWI
Description
My pacifica suddenly will not start. I ended up jump-starting the van. Then whenever I stopped, it needed a jump start. This whole ordeal is from a single day. Driving back on the high-way, suddenly van acted weird, all electronics going haywire, various instrument "unavailable" messages started coming, and on the highway van all systems failed, power steering locked, I pulled over and battery icon (red) came on as well. Car died. I re-jump started it and then drove again with seeing the battery fluctuating between 10. 2 v to 16v. Then when we exited the highway, this time, the van stalled right in the middle of the road. No warning, nothing. I feel this is a single point of failure that if the battery is having an issue, (though it seems alternator) was charging it, it could have caused two crashes. I am really concerned. I have had dead batteries in my other cars but nothing like that where all instruments start acting weird. Also few other weird things happening during this time: passenger windows will come down automatically again and again and again while driving. All different security features sporadically say unavailable, airbag, esc, acc, fcw etc.. This needs to be looked at as a "single point of failure" issue.
CategoryElectrical System, Engine, Power Train
DateSep 06, 2022
StateMO
Description
The engine overheated due to a coolant leak and faulty head gaskets that need replaced at 62k miles. A related cyclinder 4 misfire has been occurring since 58k miles. Chrysler refuses to cover the repair under the 60k powertrain warranty and does not acknowledge the many reports of head gaskets failing between 50-80k miles.
CategorySteering
DateSep 06, 2022
StateNY
Description
When driving above 25-30 mph, the steering often "sticks" when coming out of a turn. This occurs when the steering wheel is at approximately the 10:30 position during left hand turns and the 1:30 position during right hand turns. The steering wheel "sticks" in these positions and will not return to center on its own, but requires considerable additional effort by the driver to overcome this stickiness when coming out of the turn. This problem has been reported numerous times on the chrysler pacifica forum on the internet with no adequate explanation coming from chrysler or others. This problem reportedly occurs on both gas and hybrid versions of the minivan, and is considered by all who report it as a significant safety risk to drivers and passengers alike. There are no warning messages. The dealer has no recommendations other than "possibly" an extremely expensive fix involving replacement of the rack and pinion mechanism and/or steering column replacement, but with no guarantees that this would solve the problem. The minivan has over 88,000 miles on it currently but this has been occurring since approximately the 50,000 mile point.
CategoryEngine, Power Train
DateSep 05, 2022
StateNY
Description
While driving, the motor began to vibrate and lose power as if not firing on all cylinders, and acted as if it was going to stall in the lane of travel, causing me to have to pull off to the shoulder abruptly, striking a mailbox. The vehicle does not display any trouble lights or show any error codes on diagnostic equipment at an independent garage. Vehicle idles roughly.
CategoryPower Train, Steering
DateSep 03, 2022
StatePA
Description
Power steering sticks intermittently causing the vehicle to remain in a state of turn, locks up. The steering wheel must be forced back out of the turn, causing an unpredictable situation when moving back to straight. This is a very dangerous situation to the point where I will not allow my younger drivers to operate the vehicle.
CategoryVehicle Speed Control
DateSep 03, 2022
StateTX
Description
At random times my vehicle will lurch forward when I am driving. It could be right after I begin to accelerate or while I am at a consistent speed. It usually occurs under 40 mph. I have almost lost control many times. And had to slam on my breaks to avoid hitting people in front of me.
CategoryElectrical System
DateSep 02, 2022
StateGA
Description
Risk of fire and no information forthcoming as to remedy. Recall was first advised in february. If the vehicle is defective then it either needs to be fixed or bought back by the manufacturer. If it isn't then retract the recall. Do something.
CategoryEngine
DateSep 02, 2022
StateWA
Description
Symptoms: rough idle check engine light code: p0305 cylinder 5 misfire. Noticed the coolant was low, and topped it off with distilled water. I've only owned it for a year and have had no issues with overheating. The next day it wouldn't start. Towed to the dealer. Dealer replaced the starter and pulled out plug #5 and "coolant shot out of the spark plug hole". Dealers recommended service is head gasket replacement, with the possibility of head being re-surfaced or complete engine replacement. I was lucky the vehicle was in my driveway when it failed to start. It appears this exact scenario has happened to at least 50 other folks active in a single online community at 60,000-80,000 odometer miles (mine is at 74,000). So I believe this situation is much larger.
CategoryElectrical System, Power Train
DateAug 31, 2022
StateOH
Description
Started the van up, and when I tried to turn the shift knob, it was locked in place, and would not turn, van remained in park. The center display (where the speedometer is) said "shifter service." I turned it off, opened the door, closed the door, and started it up again. Momentarily displayed the message again, but this time I was unable to put it into gear. I headed straight to the dealer. Turned out to be failure of the shifter module. It has been in the shop 5 times.
CategoryService Brakes
DateAug 31, 2022
StateNY
Description
Braking is severely compromised. Hissing noises and stiff pedal. Brake booster.
CategoryUnknown Or Other
DateAug 31, 2022
StateID
Description
Recall over 6 months without resolution leaves the vehicle unusable under the conditions it was sold by manufacturer. The inability to use a plug-in hybrid as a plug-in hybrid renders it not functional for the short daily drive with the electric motor.
CategoryEngine, Power Train
DateAug 30, 2022
StateMS
Description
The 2017 pacifica will sometimes have a lack of power when trying to accelerate, and/or will jerk or shutter. Other times, mainly when the engine is warm, it will shutter and die when starting the engine. Sometimes it will take two or three restart attempts for the engine to remain running. In one instance in slow moving stop and go traffic the vehicle stuttered and then accelerated toward the car in front and I had to slam on the brakes to prevent a collision. The vehicle has been back at the dealer multiple times and they claim there are not any codes they can use to diagnose the problem. Even when the engine dies it does not cause the check engine light to come on. When they scan the codes they usually find p0171 and p0174, but they say the codes are not active, only stored. I am told the vehicle is current on all power train software but the problem is still occurring almost daily.
CategoryUnknown Or Other
DateAug 30, 2022
StateOK
Description
The following issues have occurred about six times in the last two months. While driving down the road, the car will suddenly and without warning die, and all power is lost. The car automatically shifts to park, and because there is no power, I cannot restart the car. The fact that I cannot turn on my hazard lights is also a safety issue. When this happens, I am usually going a slow speed or idling. Once while going 35 mph, the car's system blinked but stayed running. About a quarter of a mile down the road, I was pulling into a parking lot when it died. I barely had enough momentum to steer it out of the roadway. Other issues are windows rolling down and doors opening at random times. No service center has looked at my car or reproduced the defect. I have not spoken to the manufacturer at this point.
CategoryElectrical System
DateAug 29, 2022
StateNJ
Description
Vehicle completely failed(shutdown for the lack of better term). All electrical system turned off. This is very serious issue. No warning message was issued on the dashboard.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateAug 25, 2022
StateNC
Description
Recall z11 was announced in early february 2022 due to fire risk which prompted chrysler to issue a recommendation that owners not charge their plug-in hybrid pacifica hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve this recall, and not only is no part or remedy identified, the underlying cause has yet to be identified. This is after two previous recalls, u94 in october 2018 and w46 in june 2020, which were also announced by chrysler due to fire risk for the pacifica hybrid. Chrysler's guidance of parking the vehicle outside and not plugging it in to charge is unsatisfactory and illogical. The normal operation of the plug-in hybrid system leads to the gasoline engine and regenerative braking charging the high-voltage battery during its "hybrid mode" operation even when the vehicle has not been plugged in to charge the high-voltage battery. Based upon other recent fire risk recalls related to vehicles with high-voltage batteries such as the chevrolet bolt ev--which has led to numerous manufacturer repurchases and complete battery replacement for all affected models--chrysler's response is neither timely nor sufficient. It is past time that definitive resolution be provided to owners of vans that have already been affected by two prior fire risk recalls and now have been waiting six months with recommendation to not use the vehicle as designed, marketed, and advertised at the time of sell. Given the unresolved nature of recall z11, I request action be taken to require manufacturer buybacks of the affected products at this time.
CategoryEngine, Power Train, Unknown Or Other
DateAug 18, 2022
StateOK
Description
Vehicle was misfiring, took it to the mechanic said it was the 3rd cylinder. Had that replaced, but the vehicle continued to have problems. It lost power while driving but I was able to maneuver it off the road. Took it back to the mechanic where he stated the head gasket had busted. There was no sign or indication of the vehicle overheating or anything prior to all of this.
CategoryPower Train
DateAug 16, 2022
StateOH
Description
The contact owns a 2017 chrysler pacifica. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power while making turns. The failure nearly caused a collision. The vehicle was able to restart and was taken to the dealer; however, no error codes were retrieved. The dealer reset the transmission. The contact stated that it was a recurring failure for five years; however, the dealers were unable to repair the vehicle due to no error codes being retrieved. The manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. The failure mileage was approximately 108,000.
CategorySeat Belts, Steering
DateAug 16, 2022
StateTN
Description
My 2017 chrysler pacifica touring minivan has a steering issue. Within the last several months, when driving at a variety of speeds, the steering wheel “sticks” in turns. It has occurred on regular side roads, secondary roads, and on the highway. It generally happens when turning the car slightly. Examples include: (1.) during a slight turn in the road in a yield situation, (2.) during a slight turn when there is a bend in the road, (3.) when making a slight turn while on the on-ramp on the highway, (4.) occasionally when switching lanes on the highway. During these situations, the steering wheel sticks and does not return to center, instead, it has to be forced out of the momentary stuck position causing unnatural/unpredictable realignment of the car (swerve, jerking the steering wheel, causing panic) . There are no associated lights or warnings. This problem first lead us to stop driving the car out of fear of getting into an accident (safety for ourselves and others). Then, upon research for similar problems on the internet, we see that there has been a recall for 2017-2019 chrysler pacificas for steering issues, but our vin is not included. I've had mechanics to look at it, one kept it several weeks trying to find the issue, done research online, the only answers are there's a problem but no one has a solution. All guess work. The occupant classification module also has created problems with transmission failure. To be able to drive the van, you have to disconnect the passenger seat sensor. Driving down the road with the ocm connected it will suddenly lose power, transmission won't shift, which can cause a wreck not being able to get out of the way or completing a maneuver. Anytime there's a steering problem, random transmission problem, or loss of power in traffic, there's a safety problem.
CategorySteering
DateAug 16, 2022
StateMO
Description
While turning (exiting off the highway) to the right while going about 65 mph, my steering wheel seemed to stick at 2 o'clock, and had to jerk the wheel to get it to re-center. Immediately after, I had to turn the wheel to the left while doing about 55mph, and it stuck again at about 11 o'clock, and I had to tug the wheel back to center to get it to re-center. For the next 5 minutes, the steering continues to feel as if it was sticking in one position. Even when driving straight, I had to slightly jerk the wheel to follow the very slight curve of the road, in both directions, going as slow as 25mph. About 10 turns, both left and right, where the steering stuck in the initial turn direction, and I had to jerk the wheel back to center. Issue stopped when I was able to stop and turn off the vehicle. This issue happened 4 days before, but not to this extent. It happened twice, within 10 min of each other, both during a turn to the right, at 60mph and 55mph respectively. It is available for indirection upon request. This is very concerning for my safety, because it could absolutely cause a crash, when the driver cannot completely control steering. This problem has not been confirmed by dealership or service center, nor inspected by anyone. There were no warning lights, messages, or symptoms before first occurance on 8-11-2022, or any symptoms before sudden sticking on 8-15-2022.
CategoryElectrical System, Power Train
DateAug 15, 2022
StateSC
Description
Issue started june 25, 2022. Initially, the shift knob would intermittently lock in park while the engine was running and foot on the brake, unable to shift out of park. Eventually problem cleared itself. Was advised by local auto parts store to replace aux battery and issue should clear. I replaced the auxiliary battery myself the dealership installed the main battery on july 6. Dealership was unable to diagnose. No issues for about 1 week. Problem started again. Check engine light came on along with service shift sensor error message. We made an appointment for the dealership and returned with it on july 19 and told them we needed it back by july 21 end of day. We got the car on july 21. Dealership was unable to service. On july 22, we pulled into parking lot and all systems and vehicle shut down. Multiple error messages. Finally got the car started again and had to wait several minutes for the shift knob to "unlock". Was able to reverse out of parking space but after shifting the knob into drive, the transmission remained in neutral leaving me stuck in the middle of traffic lane unable to drive. That cleared after a couple minutes, and I was able to get it home. I opened the hood and the battery terminals were loose. I tightened them. The negative terminal on the main battery would not tighten down. I replaced the neg terminal with oem part from mopar auto. The error cleared up for several days. On august 1, my wife was driving the car and the transmission shifted into neutral on it's own and then slammed into park in the middle of traffic without warning or shifting the knob. This was a very dangerous situation! We made an appointment for aug 8 with another dealership. The vehicle had 84 error codes tied to this issue. They determined the vehicle needed a new electronic shift module which they replaced and tcm was reprogrammed. We got vehicle back aug 12. Shift knob still locks in park. Still not fixed and will not drive due to danger.
CategoryFuel/propulsion System
DateAug 15, 2022
StateNC
Description
Phev fire risk recall has not been completed in a timely manner. Vehicle is potentially unsafe, stellantis does not appear to understand the underlying problem or the risk to the consumer. Is our family and home at risk from a fire? When will this be remedied? It's been over 6 months and have had only silence from stellantis.
CategoryEngine
DateAug 12, 2022
StateCA
Description
Lots of misfire took it to dealer reported it was from spark plug replaced but contined same issue. Then driving everything fine car stalled and wouldn't start. Now being told it's the head gasket. No warning of overheating or anything
CategoryEngine
DateAug 11, 2022
StateNY
Description
I was driving on the highway when my vehicle began to shake and became undriveable. Before this incident I had brought the vehicle to the mechanic for a check engine light showing that there was a misfire and coils needed to be replaced. The coils and spark plugs were replaced but on this day the misfire caused the van to shake on the highway before becoming undriveable. I could not pull over and was left in the middle of the highway unable to drive my vehicle. This created a huge safety hazard as cars were driving by at 55mph and I could not pull over to the shoulder then had to wait for a tow truck. I then had this problem fixed for the 3rd time when on my way home from work today 8/11/22 the van once again began shaking, check engine light came on and misfiring, luckily this time it was as I pulled into my driveway. There was no warning, the check engine light appeared as the van began to shake right before stopping and locking up. This problem has been confirmed with a dealer. The dealer said the issue was the first mechanic used “after market parts” however when I spent the extra money to have the “factory” parts put in by the dealer, the problem also occurred. So I spent additional money to have the same result.
CategoryHybrid Propulsion System
DateAug 11, 2022
StateCA
Description
The contact owns a 2018 chrysler pacifica. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System, Engine, Steering
DateAug 10, 2022
StateVA
Description
We purchased a 2017 chrysler pacifica. While attempting to accelerate from a red light, the vehicle failed to accelerate and the onboard computer displayed a transmission code. The vehicle was taken to a dealer. The mechanic stated that there was no transmission code and that the failure was due to the contact fueling the vehicle while the engine was running. While the contact was turning left at an intersection at 10 mph, the vehicle failed to accelerate again and stopped in the middle of the intersection. After 5-6 seconds, the vehicle jerked forward and accelerated as the check engine indicator illuminated. The vehicle was taken to the dealer again, but was not diagnosed or repaired. The failure occurred four times. The manufacturer was not made aware of the issues. Passenger side rear door opening and closing repeatly. Steering stiff and steering cloud locking and jerking the car to the right . Fail to accelerate. Lurking forward,.
CategoryElectrical System
DateAug 10, 2022
StateKY
Description
The contact owns a 2017 chrysler pacifica. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power after coming to a complete stop, along with several instrument gauges fluctuating. Additionally, the passenger's side front window inadvertently rolled down while driving. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. The contact related the failure to nhtsa campaign number: 19v348000 (electrical system) however, the vin was not included in the recall. The failure mileage was approximately 80,000.
CategoryElectrical System
DateAug 08, 2022
StateAL
Description
I received a letter from chrysler instructing not to charge pacifica hybrid and to park it away from the house because they have experienced several fire. I paid a high price to purchase a plug in hybrid, and when gas prices are at their highest, I am unable to use the electric battery. Most of my driving is done within range of the battery and not being able to charge and use it is very costly.
CategoryHybrid Propulsion System
DateAug 08, 2022
StateSC
Description
The contact owns a 2017 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System, Engine, Steering
DateAug 04, 2022
StatePA
Description
Vehicle stalls out in motion at intersection. Loss of all electrical power. Vehicle comes back on after restarting in a intersection.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateAug 03, 2022
StateWA
Description
Recall was issued february 18, 2022. Have not been able to park in garage or plug in charger since recall. Numerous calls and letters and emails have resulted in nothing but sympathy. This recall is definitely not being handled in a timely manner! This idiocy needs to get more attention…. Quickly!
CategoryElectrical System, Engine, Unknown Or Other
DateAug 03, 2022
StateGA
Description
While trying to accelerate after stopping at a red light, engine turned off and a warning message appeared on dashboard saying go to park. Car only re-started after several attempts.
CategorySteering, Wheels
DateAug 03, 2022
StateNY
Description
The car shudders when accelerating. The car jerks when making sharp turns in parking lots at low speeds. The car steering sticks when turning on windy roads I have to manually turn the wheel back to compensate and it is very jerky and dangerous.
CategoryUnknown Or Other
DateAug 03, 2022
StateCA
Description
We bought this car used and were unaware of any issues and it didn't show up until we'd had it for almost 3 months. When driving between 15 and 18 mph the car suddenly jerks/jumps while driving sometimes it happens more sometimes less it's random but it seems to happen when coming from a stop and trying to shift to a higher gear. No lights go on doesn't say anything's wrong with the engine it's just random uncontrolled jolts while driving
CategoryEngine
DateAug 02, 2022
StateTX
Description
The contact owns a 2017 chrysler pacifica. The contact stated while driving 70 mph, the check engine warning light illuminated and the vehicle started shuddering. The vehicle was taken to an independent mechanic twice where it was diagnosed that cylinder #4 was misfiring. The independent mechanic replaced the spark plugs, ignition coils, and fuel injectors. However, the failure persisted. The vehicle was taken to the dealer who informed the contact that the engine needed to be disassembled to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.
CategoryElectrical System
DateAug 01, 2022
StateMA
Description
Fire recall is over 6 months old. No word on a fix from chrysler. I can't charge or park near house due to possible fire from battery. Fix it or buy the car back! The vehicle is a plug in hybrid. Before the recall we would charge every day and fill up the tank every 2-3 months. Now we fill every week. Help.
CategoryEngine
DateAug 01, 2022
StateMI
Description
stalling and loss of power, the car computer reader code is p0305. 5th cylinder misfire, and a p0300 cylinder misfire. 2017 pacifica with 62,000 miles and there are tons of people with the same issue around the same mileage. Funny how the drivetrain warranty ends at 55,000 miles and all of these pacificas are failing at 60,000 - 80,000 with blown headgaskets or bad cylinders. 00-000 depending on what blew.
CategoryHybrid Propulsion System
DateJul 27, 2022
StateOR
Description
The contact owns a 2017 chrysler pacifica. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System, Engine
DateJul 26, 2022
StateMD
Description
My car simply did not start one day in my driveway. It was towed to the dealership in early may 2022 and continues to be there. Here is the recall information. Recall statusrecall incomplete, remedy not yet available summary a vehicle may experience a fire potentially originating in the center of the vehicle underbody with the ignition in the "off" mode. Safety risk a vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Remedy fca us will conduct a voluntary safety recall on all affected vehicles. Remedy is under development. Until further notice, the company is advising owners of these hybrid vehicles to refrain from recharging them, and to park them away from structures and other vehicles
CategoryElectrical System
DateJul 25, 2022
StateNY
Description
My vehicle has had an open recall since february for a fire risk with the battery. It is now late july, and there is still no remedy available. The only recommendation is to park the vehicle outside and refrain from recharging it. That recommendation is understandable over the short term, but the recall has now been open for too long, and there has been no communication, update, or most importantly a repair from the manufacturer, which is why I would like to register a complaint to nhtsa.
CategoryFuel/propulsion System
DateJul 22, 2022
StateVA
Description
Received notice about the z11 recall for potential fire risk earlier this year. It's been over 5 months since the initial recall notice, and chrysler/stellantis has not issued any further communication. Vehicle cannot be operated as intended without a solution from the manufacturer. We've waited well-past a reasonable amount of time for some kind of update on a potential fix, and have yet to receive so much as an offer for rental reimbursement (or a buyback, which would be preferred at this point).
CategoryElectrical System
DateJul 19, 2022
StateCA
Description
Manufacturer has failed to remedy mfg recall z11, nhtsa recall 22v-077 in a timely manner. Recall letters were issued february 11, 2022 and no remedy is as yet available. This recall prohibits customers from charging the vehicle at the risk of fire, which in turn results in extremely poor mileage during a time when gasoline prices have been soaring. If there has been any time during which the ownership and use of a hybrid vehicle is needed, now is the time given the high prices of fuel. When will a remedy be made available? If one is not forthcoming, then customers should be reimbursed their losses incurred by the low mph results and high fuel prices.
CategoryEngine, Unknown Or Other
DateJul 19, 2022
StateVA
Description
Took vehicle in for safety recall for stop/start function. Engine light came on stop/start function is no longer working. Dealer says code p0303
CategoryElectrical System, Engine
DateJul 15, 2022
StateIN
Description
The recall for the vehicle catching fire was issued 22 weeks ago and there is still no remedy. The only option chrysler is offering is for us to pay over 3 grand a month for a rental and to submit for possible reimbursement each month. I cannot pay over ,000 a month for a rental vehicle in the hopes of receiving reimbursement which still would not solve that our vehicle is parked right outside one of our bedrooms and it possibly catching fire and burning the house down with it, worries me!! I have four children, I can't just go buy a 3-seated car. They really need to come up with a remedy as of yesterday. How long do they have to provide a remedy for such a dangerous recall? Any help would be much appreciated. There was no accident.. It keeps asking me for that information..
CategoryFuel/propulsion System
DateJul 14, 2022
StateCA
Description
We own a 2018 chrysler pacifica hybrid. The vin was included in nhtsa campaign number: 22v077000 (hybrid propulsion system) however, after 5 months, the part to do the recall repair is not yet available. The manufacturer had exceeded a reasonable amount of time for the recall repair. We have not experienced a failure, however we cannot charge the car and are instructed to park it away from other structures and vehicles. The car is almost useless and likely has lost all value. The vin tool confirms parts not available.
CategorySteering
DateJul 13, 2022
StateMA
Description
My 2017 chrysler pacifica touring minivan has a steering issue. Within the last month, when driving at a variety of speeds, the steering wheel “sticks” in turns. It has occurred on regular side roads, secondary roads, and on the highway. It generally happens when turning the car slightly. Examples include: (1.) during a slight turn in the road in a yield situation, (2.) during a slight turn when there is a bend in the road, (3.) when making a slight turn while on the on-ramp on the highway, (4.) occasionally when switching lanes on the highway. During these situations, the steering wheel sticks and does not return to center, instead, it has to be forced out of the momentary stuck position causing unnatural/unpredictable realignment of the car (swerve). There are no associated lights or warnings. This problem first lead us to stop driving the car out of fear of getting into an accident (safety for ourselves and others). Then, upon research for similar problems on the internet, we see that there has been a recall for 2017-2019 chrysler pacificas for steering issues, but our vin is not included. Fearing an accident, we brought it to our vehicle repair shop where we were told they believe it is : steering angle sensor - remove & replace - gas (sccm) - [includes: adjustment.] starting point for code c2205-96 steering angle fault. On the directions of "report a safety problem" of this website, the nhtsa writes, "what is a safety-related defect?..... An example of a safety-related defect is a steering component that breaks, causing a driver to lose control." I would say this falls under that category. Once I pay for my 2017 chrysler pacifica to be fixed (an estimate of 5. 62 for parts and labor), I will upload a photo of the repair invoice.
CategoryHybrid Propulsion System
DateJul 11, 2022
StateAZ
Description
The contact owns a 2017 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 50 mph, the vehicle stalled. The contact stated that the charging malfunction warning light was illuminated. The contact rested the vehicle for approximately 1 1/2 - 2 hours before being able to restart the vehicle. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The approximate failure mileage was 78,000. Vin tool confirms parts not available.
CategoryStructure:body, Unknown Or Other
DateJul 10, 2022
StateNY
Description
The driver's side passenger door was opened but then failed to close. That is when the sliding door completely broke away from its track & shattered the back window. The door almost injured me & could have seriously injured my younger daughter who was in the vehicle when this failure occurred. Upon looking at the damage afterwards there is significant rust to the components. No warning indicators where on & it will be brought to monday 7/11/22 to a chrysler dealership.
CategorySteering
DateJul 09, 2022
StateSC
Description
I purchased this pre-owned vehicle back in feb 2022. A few weeks ago, I noticed the steering of my vehicle requiring more effort to turn back straight once I was driving with the curve of the road. One day when I was turning my vehicle off. A warning message came up, to "service shifter". However, it came up once and never returned. I had it checked at auto zone. They did not show any errors or issues. When I went to check the power steering fluid, I realized that it does not have fluid. But, instead some electric power steering system (not a fan). When I am the steering wheel sticks, when following the curve of the road, instead of the wheel returning to the center on its own. The steering sticks and I have to use extra effort to have the steering wheel return straight when needed. This is very concerning due to the safety associated with crossing other lanes unintentionally. This is putting myself at risks and other drivers on the road at risk, if my steering system is not functioning properly. I believe this is a major safety defect and should have a recall to be fixed. This steering issue happens regularly now when I am driving around curves.
CategoryPower Train
DateJul 07, 2022
StateWI
Description
While my wife was driving on the highway she heard a loud pop in the van. The cv axles pulled away from the boots. And the transmission failed. Two issues that happened at the same time. The van has a digital dial to select gears and she could not reengaged the park and stop the vehicle and also could not shut the van off. The van is a 2017 chrysler pacifica limited with 48,000 miles on it. The dealer claimed it was due to the driving as they have found dirt around the cv joint however the dealer sold us a protective liner for the under body and I purchased it because we live on a dirt road. We believe these are 3 product liability concerns that need to be addressed.
CategoryElectrical System, Steering
DateJul 06, 2022
StateGA
Description
Car stalled while driving with warning to service electrical module. Upon restarting, no power steering. If this occurred on a busy road, it would likely lead to an accident because the stall was sudden, and without being able to steer properly. After letting car rest for a while, it struggles to start, but power steering works now.
CategoryFuel/propulsion System
DateJul 06, 2022
StateTN
Description
The z11 recall is not being handled in a timely manner, and chrysler is not being forthcoming with a solution.
CategoryPower Train, Steering
DateJul 06, 2022
StateKS
Description
When turning around longer corners on the highway, the steering wheel jerks and I have to yank it free. The steering column was replaced and it did not help. Now they want to try replacing the struts. The van also jerks, stalls, catches a gear and bangs at different times. Most of the time this occurs from a full stop turning into a lane. When it stalls, it puts myself and children in danger if another car doesn't slow.
CategoryEngine
DateJul 03, 2022
StateCA
Description
I have a blown head gasket and my car has been in the shop for over 3 months because the part is not available. The car has never overheated. I'm so frustrated as I know this is a known problem with these cars. The car is at the shop, sitting in pieces because of the lack of parts available.
CategorySteering
DateJul 02, 2022
StateGA
Description
My “new to me” 2017 chrysler pacifica touring l has a steering issue. When driving at a variety of speeds, and with gentle steering inputs, the steering wheel “sticks” in turns. I first noticed it on curves on the interstate, after I would input a slight right turn to follow the bend in the road, the steering wheel would not return to center on it's own, as is normal. Instead it took a noticeable effort to pull the steering wheel out of the stuck position. Causing quite erratic steering inputs on the interstate. (for example, the steering sticks to the right, and I drift to the far right side of the lane, and then once I apply enough force to overcome the “jam” the steering releases, and I swerve back to the left of my lane). It happens very regularly, although not all the time. With time, I have gotten accustomed to it, and usually don't leave my lane anymore. But I just hope it never happens at a critical time, or gets worse! It seems to only happen on gentle turns to the right. There are no associated lights or warnings. I am quite knowledgeable about cars; I have seen some people in online forums suggest that it might be an alignment, or the wrong tires, or ruts in the road. I am certain it is not that. The car is malfunctioning, I am certain of that. I would suspect it is an issue with the electric power steering system. But I wouldn't rule out the rest of the steering system, or even some suspension issue. I have not had it to a dealer, or a shop yet. As the car is still pretty new to me. Still researching the problem through online forums.
CategorySeat Belts
DateJul 01, 2022
StateNC
Description
The contact owns a 2017 chrysler pacifica. The contact stated that the driver's side rear seat belt was unable to extend to latch his child into the seat. The vehicle was taken to the dealer where it was diagnosed that the driver's side rear seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
CategoryUnknown Or Other
DateJun 30, 2022
StateCA
Description
Rearview display not working
CategoryEngine
DateJun 28, 2022
StateTN
Description
The contact owns a 2017 chrysler pacifica. The contact stated that while driving at an undisclosed speed, the engine start/stop feature failed, causing the vehicle to lose motive power with the check engine warning light illuminated. The vehicle was taken to the dealer and the dealer performed customer satisfaction notification: y65 (engine start/stop) however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,600.
CategoryHybrid Propulsion System
DateJun 27, 2022
StateNY
Description
The contact owns a 2017 chrysler pacifica. The contact received a notification for nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryElectrical System, Unknown Or Other, Vehicle Speed Control
DateJun 26, 2022
StateGA
Description
The vehicle will randomly lose power when going from a stop or low speed and attempting to accelerate. For example, if I am stopped at a red light and start to accelerate once the light turns green, the vehicle will not gain speed. I have to let up off the gas pedal and then I will feel a "jolt" and then the vehicle will pick up speed. The safety of myself, my kids and others were put at risk because I cannot maintain a safe speed while driving. If I am stopped to make a turn, my vehicle has lost power or wouldn't gain speed as I was turning into or merging into oncoming traffic. Also, and the most dangerous, was when I had the vehicle in reverse to pull out of a parking spot at a store. When I attempted to turn the dial knob to "drive", the vehicle turned itself off and the dashboard flashed with a message stating I need to put it in park and restart the engine. It was very scary to have the vehicle cut off on me like that. I have taken the vehicle to the local chrysler dealership and an independent service center. The chrysler dealership claim they were not able to reproduce the problem but stated they would have to break the engine down to the point of failure to diagnose the problem, a minimum charge of 0. The independent service center stated they could reproduce the problem and that it was the camshaft sensor which I had replaced for 0 but the problem continued not even an hour after I picked up the vehicle. They kept the vehicle an extra day but stated they were unsure of the problem and suggested it could be transmission related and that I take it to a certified transmission repair shop. The engine light came on when the problem first began but since having the vehicle serviced at the chrysler dealership and the independent service center, the problem continues without the engine light appearing.
CategoryEngine
DateJun 24, 2022
StatePA
Description
At 57,000 miles my 2017 chrysler pacifica was having a rough cold start. Engine light comes on and take it to mechanic, cylinder 4 misfire. Spark plugs, manifold gaskets, and ignition coil replaced. Receive car back, still starting rough and check engine light appears again. Call chrysler dealership for an appointment. They are backed up in a week. At that point the van was not driven, and dies. Vehicle gets towed to the dealership- bad starter and possibly another cylinder misfire. Starter replaced, car rough starts and coolant starts leaking into cylinder black smoke coming from exhaust. Cylinder 3 misfired and now being told that either the head gasket needs to be replace or the cylinder head because it may be cracked or warped.
CategoryElectrical System
DateJun 22, 2022
StateWA
Description
Recall has no solution after months of waiting. I have warnings on dash to service charging system. This is not a fix for the problem. I do not feel safe driving this without the repair. The car has under 18,000 miles on it. I need this bought back by chrysler so I can get a car that works.
CategoryEngine
DateJun 22, 2022
StateNV
Description
Car started having a ticking noise above the dashboard, the ticking noise started a few months ago but did not affect the driving ability of the vehicle. A few weeks ago I got an engine misfire error. After the misfire the car then quickly deteriorated and stopped turning over but the electrical still worked. I had the car towed to the dealership and it looks like it will require a new engine or long block. The dealership is having the same errors we had at home but they were able to put in a new starter to get it to turn over. The dealership is currently taking a part the engine to determine what all needs to be replaced. We were lucky that this issue started when we were leaving our home. Had this engine failure happened during a drive on the freeway it may have been determinantal to me and my family.
CategoryUnknown Or Other
DateJun 21, 2022
StateOH
Description
This is a complaint that nhtsa recall number 22v-077, opened february 11, 2022, is taking too long to resolve. It is currently june 21, 2022, over 4 months after this recall was issued, and there is still no resolution from the manufacturer. The prohibitions stated in the recall to not park the vehicle near any structures or other vehicles practically prohibit the use of the vehicle at all. Where can I drive my car where it will not be parked by other cars or structures? Where am I supposed to park it at home exactly? Furthermore, I paid extra money to have a partially electic vehicle and prohibiting charging for this long period of time reduces that value as it requires the car to be used as a gas vehicle rather than the electric hybrid I purchased. This issue requires immediate attention.
CategoryElectrical System, Hybrid Propulsion System
DateJun 16, 2022
StateGA
Description
The contact owns a 2017 chrysler pacifica hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to nhtsa campaign number: 19v348000 (electrical system) however, the vin was not included. The contact then received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000. Vin tool confirms parts not available.
CategoryElectrical System, Engine, Fuel/propulsion System
DateJun 15, 2022
StateIN
Description
the vehicle stalled on the road in the middle of an intersection and then again in a turn lane a few hours later in the same day. The car was in drive, rumbled near the front of the vehicle, lurched forward, and then the engine cut out and would not restart. Trying to start the car again made a revvvvvv-putta-putta-putta noise and there was not any control of the ignition on my end. It revved up and then hovered around 1/2 of 1 rpm on the dash then it would cut out and ask me to put it in park and start again. Hitting the engine start button did nothing and the dash electronics seemed to cut in and out. Each time I went to restart the car, it went from being in drive to stalling to needing 5+ minutes before it could be driven again, this happened without warning. My family and myself were in the car when we were first stuck in the middle of an intersection. If traffic had been heavier there would have been no warning and I would just be stuck with no way to move the car out of the way quickly. And with electric systems malfunctioning I'm not confident that the airbags would deploy effectively in the event of a crash should we be left stranded at another intersection after the car stalls. I drove the car to the dealership and on my way a very similar incident occurred, I used my phone to record the incident this time and while the car started right up in the dealer's driveway, I was able to say "no it literally stalled on my way here, look at this video" the video is just 5 minutes of me sitting at another intersection with people honking and cursing at me as they drive by. The car starts up, revved up then dies immediately. Earlier, the autostart light came up, but the second time the check engine light was on and off again. The vehicle is at the dealership now and we are hoping it will be repaired, but (looking over other complaints here) I'm very worried about the safety of my family and other drivers with these vehicles on the road.
CategoryEngine
DateJun 15, 2022
StateCO
Description
The contact owns a 2017 chrysler pacifica. The contact stated while driving 30 mph, the check engine warning light illuminated with smoke coming from the exhaust. The contact stated that she continued driving however, later in the day the vehicle failed to start. The vehicle was towed to an independent mechanic who stated that coolant was leaking into the gasket and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer to be repaired. The contact stated that the manufacturer informed her that they would assist with repairs at a dealer as part of a goodwill program. The contact stated that the failure was an ongoing failure and that the vehicle was previously repaired for an engine failure. The approximate failure mileage was 74,000.
CategoryEngine, Fuel/propulsion System
DateJun 12, 2022
StateMD
Description
Driving down the road and suddenly engine shut off without warning, lost power immediately, rpms went to zero, dash said "shift to park." tried to pull over, didn't get completely out of the way because no power from engine so car had to swerve around us. Shifted to park, tried to restart, didn't work until third time to restart car so that I could drive home. Ridiculously unsafe for the car engine to just shut off without warning in middle of road. Looks like this is the same recall chrysler tried to fix years ago. Someone is going to die from this defect. Thank god I was on a local road and not the highway when this happened. This car model should be taken off the road immediately.
CategoryEngine, Power Train, Steering
DateJun 08, 2022
StateAR
Description
6-8-22 driving roughly 15 mph through town square and screen said "shift to p" could not steer and vehicle shut off. No other warning lights or messages were displayed. Has not had any precious similar issues. I put it in park,turn the vehicle off and restarted it. Started fine.
CategoryEngine
DateJun 08, 2022
StateNJ
Description
The contact owns a 2017 chrysler pacifica. The contact stated while driving 18 mph and approaching a stop sign and depressing the brake pedal, she began to hear an abnormal noise and the vehicle stalled. The contact stated no warning light was illuminated. The contact was able to restart the vehicle after 8 minutes and drove to her destination. The contact called an independent mechanic and made them aware of the failure. The manufacturer had been informed of the failure. The contact called flemington chrysler jeep dodge ram (204b us-202, flemington, nj 08822: (908) 760-6225) and reedman toll chrysler jeep dodge ram fiat of langhorne (1700 lincoln hwy #103, langhorne, pa 19047: (215) 757-4961) and made them aware of the failure. The contact took the vehicle to an independent mechanic and the vehicle was being serviced for the failure. The vehicle was not diagnosed or repaired. The failure mileage was 33,694.
CategoryEngine, Power Train
DateJun 06, 2022
StateCA
Description
The vehicle shut off while driving at a slow speed, 10 - 15 mph. Lost complete power to vehicle as we where making our way through an intersection, it was very difficult to steer and maneuver. We made it across but only to put those behind me at risk. Panicked, I had not realized that on screen a message appeared on the instrument cluster, put in park and start. The vehicle started right up and we were moving again. For more than 2 years we have been dealing with intermittent hard shifting and the dealer, because they are not able to replicate they say they can't diagnose to be able to fix. I don't know if it is related or not but I thought I mention it since its a common customer complaint in the pacifica forums. We've learned to live with hard shifting can't really afford to buy a new car now, but this stopping while driving was the tip of the iceberg. I can't have this happen on a freeway with a family of 6. Not safe. This is also a common topic on the pacifica forums.
CategoryElectrical System, Engine
DateJun 02, 2022
StateNY
Description
Still no response from any of my local chrysler dealers on the recall and when the fix will be be available. Now the service charging unit warning light comes on dashboard
CategoryEngine, Power Train
DateMay 23, 2022
StatePA
Description
Since I purchased this vehicle used less than a year ago, I have had an issue with rough shifting or the vehicle feeling like it loses power then lurches when it finally shifts. Now over the past couple months I have had it in the shop 4 times, the 4th time it's at a chrysler dealership. Check engine light comes on and is blinking, car is shaking and knocking terribly. The shaking does subside after you drive a minute and the engine warms up but the problem has progressively gotten worse each time the light comes back on as I do have to continue driving it. Now the dealership states there is condensation in the cylinder, indicated either a blown head gasket or a warped cylinder head but there is no way to know without tearing the whole engine out of the car and tearing it apart. I'm also told that with labor for a new engine from chrysler I'm looking at about ,000!!! And due to supply chain issues we don't know how long it will take to get the parts. I've had this vehicle less than a year and I'm over 00 in on repairs already that have not fixed the overall problem. Help
CategoryUnknown Or Other
DateMay 23, 2022
StateAR
Description
Our van shifts really hard at low speeds (around 12-15mph). This happens randomly. We've taken to our dealership and they've replaced the electronic shift module (I think that's what they called it) but it's doing it again. This has been going on for over 3 years!
CategoryEngine, Power Train, Vehicle Speed Control
DateMay 22, 2022
StateWI
Description
I have not gotten into an accident. I have noticed for a long time my van transmission seems to have problems shifting. I will be starting to accelerate, and when I rech speeds between 25-55 it often feels like I have no power (more often with time) I can hear the van "revving" bur not increasing speed at the rate it should be. Then all of a sudden the transmission feels like it "catches" and it lurches forward. Making it feel like the van us going to literally fall apart, or have the enginefall out. It is a very scary!! And it is getting worse even though when this happens I have started to take my foot off the gas because it I feel something terrible will happen. However taking my foot off the gas, especially when merging is extremely dangerous (people are so agressive driving these days) and I continue to be put in dangerous situations because of this issue. I know other people are complaining about this so I do not know why a recall has not been submitted! We need this fixed. Please help us!! Also anothwr issue.. Cruise control speeds up the vehicle when going downhill. It does not ever stop from accelerating! I'm aware and always take cruise control off on big hills. But this I'd also very dangerous as sometimes I have to tap the break because the cruise won't come off with the button when this happens.
CategoryElectrical System
DateMay 17, 2022
StateCA
Description
There have been multiple recalls on this vehicle where issues can be fires. Mopar/chrysler, in each incident, has advised not to charge our vehicle or even park inside. The latest recall occurred at the beginning of 2022 and there still isn't a remedy. I will be on orders for the us gov't and now I can't take my car overseas because of this open recall with no remedy. Its unacceptable for us to not charge a plug-in hybrid car when that is the only reason we purchased this car. And to not park in our own garage is ridiculous. Additional costs of gas (since we shouldn't charge) as well as costs for cleanings (parking outdoors) has occurred. And now the inconvenience of figuring what I should do with this car before being deployed overseas has been a real nightmare.
CategoryHybrid Propulsion System
DateMay 17, 2022
StatePA
Description
The contact owns a 2017 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. The consumer stated the van will not charge.
CategoryHybrid Propulsion System, Hybrid Propulsion System
DateMay 16, 2022
StateOR
Description
The contact owns a 2017 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryFuel/propulsion System
DateMay 12, 2022
StateIN
Description
I received the recall notice for possible fires created by the battery system for propulsion. After two calls to chrysler and just having had the regular 12 v engine battery replaced at a very expensive cost, still no solution to the recall. The chrysler dealer who replaced the battery also had no knowledge of when a fix would be available or what it might be. My suspicion is that the fix will be an entirely new propulsion battery. The consumer requested information on an estimated time of when a remedy would be available.
CategoryStructure:body
DateApr 27, 2022
StateOH
Description
After running my van through the car wash we found water leaking into the left rear interior through the roof. We took the vehicle to the dealer and they showed us the left rear seam under the roof trim was not completely sealed and had a hole in it. The seam sealer from the factory is painted in color and we had to pay to have our roof resealed due to factory defect. This could be safety related in nature due to exhaust gases from the tail pipe flowing back into the unsealed vehicle.
CategoryUnknown Or Other
DateApr 27, 2022
StateCA
Description
I own a 2018 chrysler pacifica hybrid. Re: recall #z11/nhtsa 22v-077 it may catch on fire while in my garage, in front of my house or a neighbors house. Chrysler offers no information on where to park it. They don't know what is wrong with the van and no timeline as to when it will be fixed. They won't buy it back as they should. We can't drive or charge our van. We are paying close to . 00 in gasoline right now. It is just parked in front of our house. It is vitally important that we have our van. We want a buyback now. Stellantis just bought chrysler ram fiat and are the 4th largest automobile manufacturer in the world. They can afford to make this right.
CategoryPower Train
DateApr 25, 2022
StateUT
Description
14 mph, the engine revved and the vehicle jerked. The contact stated that he slammed on the brake pedal to prevent a collision. There were no warning lights illuminated. The vehicle was taken to the dealer on two separate occasions. The dealer informed the contact that they could not duplicate the failure. The vehicle was not repaired and remained at the dealer. The contact stated that upon investigating, he determined that the failure was related to the transmission
CategoryUnknown Or Other
DateApr 22, 2022
StateCA
Description
My van has been recalled due to fire potential. Chrysler has no repair and advises not to charge the van or park it near people or property due to the danger it poses even in the off position. It is not safe even parked. We have stopped driving it and chrysler is not offering a reasonable and timely fix to my situation. I believe 27,000 similar vans are affected jeopardizing the safety of many people in my circumstance. Dealers won't accept the van in trade due to severity of the risk it poses and that chrysler has no known repair.
CategoryElectrical System, Engine
DateApr 20, 2022
StateWI
Description
The battery constantly dies. If we go 1 day without driving, we have to jump it. The screen will malfunction and black out. The sliding doors will not close requiring us to close them several times before they actually close properly. We've had issues with the emergency brake automatically engaging after some of the battery issues as well without indicating the parking brake is on. We've replaced the first battery after roughly 3. 5 years, and still the battery that is less than 1 year old dies constantly. We've had 2 garages do diagnostics and replace parts (1 being a dodge/chrysler dealer) and even after thousands of dollars spent to fix the problem, a week later the battery is dead again. It's an endless cycle. We've also experienced jerking from the transmission while driving that did not go away after software fixes. The dates and info below are for the most recent time the battery died, which is probably the 50th time it's died in the last year.
CategoryUnknown Or Other
DateApr 18, 2022
StateKY
Description
I have a 2017 chrysler pacifica. There have been multiple instances recently where my car has stalled and lost power while on the road. There was a recall on it (u01) in 2018, for the powertrain control module because it was stalling and losing power. I completed the recall and did not experience issues again until the last month or so. I had taken my car in for service because it kept lurching forward when trying to accelerate from a stop. They did an update, and since then I have had multiple occasions when I lost power. I took it to the dealership after each instance and it has not been replicated, however they did see the error codes and tried to reset the vehicle. Last week they took the computer back to factory settings to try to fix it. This is a very dangerous situation since my car slows down and completely turns off in the middle of traffic. We are lucky we have not been hit by another car yet. There were no warning lamps, messages, or other symptoms prior to the power failure.
CategoryHybrid Propulsion System
DateMar 30, 2022
StateOH
Description
The contact owns a 2018 chrysler pacifica. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Vin tool confirms parts not available.
CategoryEngine, Power Train
DateMar 29, 2022
StateFL
Description
Check engine light appeared on my control panel of my 2017 pacifica on 3/7/2022. I took my vehicle to tires plus to have it fixed. The code that the computer was giving was p000b. It was in the shop for 3 days, they checked and tested all sensors and finally determined that it was r/r cam phaser syl and 0504778ad timing solenoid. New parts were installed on 3/12/2022 at 5. I returned on 3/17/2022 after the check engine light came back on, the technicians thought it was a issue with the reset of the check engine light. On 3/19/2022 I returned yet again for the check engine light. Tires plus was unable to determine what the problem and recommended that I take it to the dealer. On 3/24/2022 I took my vehicle to the dealer for the same issue. They charged my 0 to reprogram and clean the cam shaft sensor. 3/28/2022 the check engine light is on yet again and have appointment to drop back off on thursday 3/31/2022
CategoryHybrid Propulsion System
DateMar 29, 2022
StateCA
Description
The contact owns a 2018 chrysler pacifica. The contact received notification of nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had also been notified of the recall and confirmed the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryHybrid Propulsion System
DateMar 22, 2022
StateFL
Description
The contact owns a 2018 chrysler pacifica. The contact received a notification for nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact called the local dealer and jacksonville chrysler dodge jeep ram arlington (9600 atlantic blvd, jacksonville, fl 32225) and both confirmed that the part to do the recall repair was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryFuel/propulsion System
DateMar 19, 2022
StateFL
Description
It has been over a month now and chrysler has not issued a fix for the latest recall to the phev propulsion system. The fact that it could catch fire at any time is concerning and it should be fixed quickly or the owners should be able to receive a loaner. This recall frightens the owners into not wanting to drive the vehicle. Not good.
CategoryEngine
DateMar 17, 2022
StateIL
Description
The contact owns a 2017 chrysler pacifica. The contact stated that the vehicle was leaking oil. The contact took the vehicle to a certified mechanic who diagnosed that the oil filter housing was fractured and leaking. The oil filter needed to be replaced; however, the part was on back order and was not yet replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.
CategoryHybrid Propulsion System
DateMar 14, 2022
StateMD
Description
The contact owns a 2018 chrysler pacifica. The contact received a notification for nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
CategoryEngine, Power Train
DateMar 09, 2022
StateTX
Description
Around 35,000 miles - mil light came on showing dtc p000d (camshaft position slow response bank 2). Followed by rough up/down shifts, lack of power on acceleration, lack of downshifting as expecting, and rough idle at low speeds. Code self cleared and mil disappeared. Engine oil checked and changed. Code came back/self cleared until vehicle was taken to dealer at 47,317 miles. Below service was performed - included checking the camshaft - sensors and replacing the pcm under warranty. Now at 52,000 miles and six months later - dtc p000d, rough shifts, lack of acceleration and rough idle have come back. Dealer does not have any availability until 4/23 - however an appointment has been made. Dtc comes and clears. But rough shifts persist. 08-24-2021 -47,317 scheduled maintenance vehicle inspection(s) check battery inspect brake system tires good - green diagnostic system test cam shaft rental sublet lube/oil/filter fuel system service
CategoryElectrical System
DateMar 04, 2022
StateTX
Description
The contact owns a 2017 chrysler pacifica. The contact stated while reversing two days after purchasing the vehicle, the electronic shifter was placed into drive however, the vehicle would not move. The warning message "service shifter" was illuminated. The contact continued to engage the electronic shifter until the vehicle responded. The contact stated that the failure reoccurred and the vehicle was taken to the dealer where the vehicle was purchased. The dealer then towed the vehicle to an authorized chrysler dealer, where the vehicle was diagnosed with an electrical wiring failure. The vehicle was repaired; however, the failure persisted. The contact stated that the vehicle was taken back to the dealer again to be repaired. The dealer repaired the vehicle; however, the failure reoccurred while driving. The contact stated while driving at 60 mph on the highway, the vehicle suddenly stalled, almost causing other vehicles to crash into the vehicle. There were no warning lights illuminated. The vehicle was towed to the dealer where it was purchased and then the vehicle was taken to a second chrysler dealer; frontier dodge chrysler jeep ram fiat (5801 tx-327 spur, lubbock, tx 79424). The second chrysler dealer diagnosed the failure as an electrical failure. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the second dealer who notified the manufacturer of the failure. The manufacturer advised the dealer to replace the battery. The battery was replaced; however, the failure persisted. The vehicle was taken back to the second chrysler dealer but was not repaired. The failure mileage was approximately 73,000.
CategoryElectrical System:12v/24v/48v Battery
DateMar 03, 2022
StateOH
Description
The contact owned a 2017 chrysler pacifica. The contacted stated the vehicle was parked in the garage when the battery caught on fire. The fire expanded all throughout the contacts home. The fire department extinguished the fire. A fire report was not filed. The wife suffered minor burns and smoke inhalation since the fire reached her bedroom as she was sleeping. The wife was taken to the hospital for medical attention. The vehicle was destroyed as it was consumed by the fire. The manufacturer was not notified of the failure. The failure mileage was not available.
CategoryPower Train
DateMar 02, 2022
StateNE
Description
The contact owns a 2017 chrysler pacifica. The contact stated that while driving below 20 mph, the engine revved and the vehicle jerked. The contact stated that he slammed on the brake pedal to prevent a collision. There were no warning lights illuminated. The vehicle was taken to the dealer on two separate occasions. The dealer informed the contact that they could not duplicate the failure. The vehicle was not repaired and remained at the dealer. The contact stated that upon investigating, he determined that the failure was related to the transmission. The manufacturer was made aware of the failure. The failure mileage was approximately 34,000.
CategoryHybrid Propulsion System
DateMar 01, 2022
StateCA
Description
The contact owns a 2018 chrysler pacifica. The contact received a notification for nhtsa campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The dealer had been notified contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed her that they could not offer her a loaner vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available. Consumer is unable to drive the vehicle due to mechanical failure. Car cannot be parked in the carport or near a tree because car can catch fire when off.
CategoryEngine
DateFeb 17, 2022
StateNY
Description
My 2017 chrysler pacifica started leaking oil at 69000 miles . I notified chrysler and was told to take the vehicle to a chrysler dealer and they will check it out , they did, and found the engine oil cooler leaking oil. This is a very big safety hazard because the engine can run out of oil and seize up an expressway driving 65 mph and cause death or other serious injury. No vehicle should every leak oil at only 69000 miles, this is a safety defect and all 3. 6 chrysler engine should be recalled. I had to pay 969. 00 to repair my vehicle. Please investigate this problem. Sincerely, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryPower Train
DateFeb 09, 2022
StateMI
Description
When accelerating slowly from a dead stop, the transmission will sometimes hesitate/ pause to shift and then shift with a hard bang. Most often this happens while accelerating in the 10-20 mph range but will sometimes happen while in the 20-30 mph range. It only happens if accelerating very slow. Quicker acceralation-no problems.
CategoryForward Collision Avoidance: Warnings, Power Train, Steering
DateFeb 06, 2022
StateCA
Description
I have pacifica hybrid 2017 model minivan with a lot of problems. More than 6 times the minivan was not starting and if starting it would have all the check engine (so I needed to leave the minivan with 2 small kids and take a car service ) some of the signs that would all of a sudden start are service hybrid vehicle system , service electric throttle control park sense unavailable ,automatic high beam disabled ,press break to prevent rolling ,blind spot alert temporarily unavailable in the middle of the road while I am driving . I towed the car to chrysler and they won't pay for it as it was a hybrid problem, and it was under warranty. The dealer agreed that it was a hybrid problem under warranty, and they would fix it as it was a problem from the manufacturer. In a week the dealer said it was fixed. After I was taking the van home and while I was on the road all the signs came up on the control panel. It has all sorts of warning on the panel as mentioned above. I realized the car had the same issue. It won't let me change the gears and stopped completely when I came home. Then I called the dealer and complained, and they said to bring it back however they won't help me with the towing service. Again aftre 1-2 days the car started so I took to the dealer they said they have found the problem they don't know so chrysler tech team is working on it. Then after 2 weeks they said they have fixed the car and also test drove . However I came home and after 3-4 more days the car still had same issues. It stopped on the highway in the. I managed to move to the rightmost lane and stopped over there on highway. This was a very scary incident. I gave the van back to the dealer and chrysler reps again said they wil look at it . However, after 4 th attempt I gave them and brough it back . The problem still persists. No help from chrysler or the dealer. Each time they take more than 3-4 weeks and leave you on with no rental help as well.
CategoryElectrical System, Engine, Power Train
DateJan 14, 2022
StateMI
Description
Our pacifica plug-in hybrid intermittently wouldn't start beginning in october, 2021, each time displaying a "service charging system" message and check engine light. In one case, it was on and would not shift into park, and we got stuck ~30 miles from home, with kids, and had to arrange for pick up and transportation. After many attempts, we were able to start it and drove it to a dealership in plymouth, mi on november 15th. It has been there since; the dealership wanted to replace the high voltage (hybrid) battery under warranty. Chrysler would not authorize this part to be ordered and directed the dealership to replace the onboard charging module. That did not resolve the issue and they eventually (on december 27) ordered a new hv battery (which still has yet to arrive).
CategoryEngine And Engine Cooling
DateJan 03, 2022
StateAZ
Description
The contact owns a 2017 chrysler pacifica. The contact stated the start/stop feature failed to work properly. The contact stated that the vehicle stalled when the brake pedal was released. The driver had to restart the vehicle. The contact disabled the start/stop feature. Additionally, while driving at night in the rain the vehicle overheated. The contact was able to restart the vehicle. The coolant was low, and coolant was added. The vehicle was taken to an independent mechanic who informed the contact that the check engine and coolant lights were illuminated. The battery was faulty, and the start/stop feature was inoperable. A pressure test was performed however, the mechanic was unable to locate a coolant leak. The vehicle was taken to the local dealer and diagnosed that the egr cooler valve was cracked. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to nhtsa for assistance. The approximate failure mileage was 40,000.
CategoryInsert, Padding
DateDec 30, 2021
StateFL
Description
Foam headrest became unglued and broke. I have 2 identical car seats this happened to one in sept and now one in dec. Based on google search seems like it's a common issue.
CategorySteering
DateDec 28, 2021
StateWV
Description
The steering wheel sticks when you're straightening back out from going around a curve. It doesn't happen all the time but when it does it will continue for several days or weeks and then stop. It has been a continuous thing for months.
CategoryEngine
DateDec 26, 2021
StateTX
Description
A head gasket malfunction causes fumes to get into the coolant system and overheat the vehicle.
CategoryPower Train
DateDec 03, 2021
StateAL
Description
The transmissions in these vans have a serious problem. I have done research in the pacifica forums and found many users are experiencing issues with the transmissions. My particular issues are: 1. Sometimes the vehicle jerks between lower gears especially when starting. The danger in this is when trying to go from a stop the vehicle will hesitate and then jerk extremely hard. It's startling and also dangerous when not expecting it. 2. At interstate speeds the transmission will not shift gears sometimes. This causes the van to slow down rapidly especially on hills. The dealership has looked at my particular van multiple times and they have "reprogrammed" the transmission multiple times but the problems still exist.
CategorySteering
DateNov 29, 2021
StateFL
Description
Steering sticks when going around light curves, wheel must be forced back out of stuck position. I've been following this thread and it seems to be an ongoing, unresolved problem with this car. This started a while after we bought the car (certified pre-owned). It has not yet caused an accident. No warning lights. Https://www. Pacificaforums. Com/threads/2017-steering-problems. 48061/page-3 we did have a battery completely die and have to be replaced, I don't remember if the problem started before that or not.
CategoryUnknown Or Other
DateNov 29, 2021
StateAZ
Description
As I am driving the vehicle will jerk forward. It feels as if it has been rear ended but no such collision has accrued. It also does this when I am sitting at a red light, then when I begin to accelerate it acts as though it is going to stall.
CategoryEngine, Power Train
DateNov 27, 2021
StateAL
Description
Hard shift when down shifting at lower speed that causes intense jerk of vehicle.
CategoryPower Train
DateOct 27, 2021
StateMI
Description
When pulling into traffic from a stop the transmission seems to try and go into third gear then drops back into second gear. This happens randomly but the result is that the car stops for a few seconds after pulling into traffic. I have complained about this problem to the dealer from the time of purchase. They have done extensive work on the transmission. As the car has aged the problem has become progressively worse. The dealer is now telling me that chrysler knows the transmission has a problem but it is not endangering the public. The problem is random but we have to be very careful when pulling into traffic because we never know when the car will hesitate and/or stop after pulling into traffic. The problem has occurred randomly since purchase. The date entered below is the date of the last occurance.
CategoryPower Train
DateOct 20, 2021
StateTX
Description
Vehicle hard shifts, and occasionally loses all driver power input while driving. The loss of power last occurred during a left-hand turn across traffic, when the car suddenly stopped accelerating through the intersection with oncoming traffic and coasted through, finally regaining power after crossing the street. Vehicle was taken to dealership, and dealer verified this is a known issue. Dealer stated there is an updated software package which addresses this issue, and it is not covered under my 100k mile cpo warranty.
CategoryPower Train
DateOct 20, 2021
StateTN
Description
Very hard shift of automatic transmission at slow speed from stop at about 15 mph. Strong jerking motion poses dangerous pause in acceleration and control of ability to steer.
CategorySteering
DateOct 19, 2021
StateFL
Description
The steering wheel continues to get stuck/stick when turning curves. Happens whether I go right or left and at different speeds. This has been happening for over a year now.
CategoryEngine, Power Train, Unknown Or Other
DateOct 18, 2021
StateFL
Description
Delayed engagement and hard shifting when driving in lore stopped. Especially noticeable when driving in there city, stop and go traffic.
CategoryUnknown Or Other
DateOct 18, 2021
StateFL
Description
Paint bubbling on the hood, possible corrosion. Could lead to further damage and lead to latch failure if it continues to spread.
CategoryEngine
DateOct 16, 2021
StateCA
Description
When I was driving at local road around 20 miles per hour, the engine suddenly shut down. My car was stopped in the middle of road. I had to shift the gear to park and restart the engine and go. This has been happened three times in the past two months.
CategoryService Brakes
DateOct 12, 2021
StateCA
Description
Brake booster issue. Makes a hissing sound when braking and almost to the point where I will hit the car in front of me. At a stop light the brake pedal will rise and car will move forward although im pushing down.
CategoryPower Train
DateOct 06, 2021
StateTX
Description
The vehicle will hard shift after a stop at a stop sign/stop light. Once you have started going, it's like the transmission is playing catch up and not responding to the gas pedal being pushed and the rpms going up, and once it catches up, the vehicle jerks forward as the transmission catches in the gear and it feels like you're being rear ended in a pretty hard accident.
CategoryUnknown Or Other
DateSep 30, 2021
StateMN
Description
This is the 2nd time I have reported a complaint about this noise issue. First issue 10/2020. There is a loud buzz when unlocking the van doors. Van can be on or off. Also makes the noise when exiting the van. It's an intermittent thing that goes away, like after reporting it around nov 2020. Noise began again aug 2021. Annoying and embarassing as it can be heard from outside too.
CategoryElectrical System
DateSep 28, 2021
StateMN
Description
On july 26 when starting the car the entire dash lit up and all possible dash lights began to flash, the rpms would go up and down, speedometer would move up and down. It literally looked possessed. Turned the car off. Later that day went to start the car again (to bring it in if possible) and the car started fine. Started driving towards the dealership. At 30mph the car began to accelerate on its own. Thankfully no cars in front as I slammed the breaks and pulled over. The dash lights again went haywire. Pulled over and shut car off. Turned back on and drove the mile home (13 miles to dealership). Next day we again brought it into the dealership and the car made it. They were unable to duplicate and stated there were 100's of codes and they don't know where to begin. The dealership sent me home. Almost a month later exactly the vehicle went crazy. This time I grabbed my cell phone and recorded it. Turned the car off and had it towed to the dealership. It did not do it again. They have had it now going on over two weeks and are unable to duplicate the issue. Again, they stated there are 100s of codes and don't know where to start. The car is not safe for driving. Once the dash goes crazy all control is lost. We have an extended warranty. We love the features of the car, but with five kids we do not feel safe driving it on the highway until they look into this. I have read at least two others with similar issues, but the dealership says they only work with chrysler engineering and don't look at other websites. Very frustrated.
CategoryEngine, Power Train
DateSep 26, 2021
StateWI
Description
We were about to turn left onto a busy highway. Pulled into traffic and vehicle stalled with 2 adults and 4 children in the car. While stuck in the middle of the high way with oncoming traffic from both sides we started honking the horn and waving traffic to stop. Husband noticed a blinking “d” light on the shifter knob and an alert on the dash that read something like “shift to park”. Due to the incline of the road we rolled backwards off the highway. We luckily were not hit by oncoming traffic but completely terrified by the situation. Had that highway been as busy as it usually is we would be dead. Shifted back to park. Was then able to drive vehicle the half mile home. Brought vehicle into dealership where after 2 weeks they were unable to to recreate issue and found nothing wrong. Stalling with no prior warning is a known recall for this vehicle but the recall was supposedly fixed on january 11th of 2018. This did not fix the stalling issue obviously. We refuse to drive vehicle again and take the chance of killing our family. After many conversations with chrysler care we are 3 weeks out from incident and they have been of no help. This vehicle is not safe to be driven. After reading many forums there are many complaints of this recall not fixing the issue. Chrysler needs to be held accountable. I refuse to be a test dummy for this vehicle.
CategorySteering
DateSep 23, 2021
StatePA
Description
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The power steering wheel and yes 2. How was your safety or the safety of others put at risk? I have to drive with alert the whole time because I will not know when the steering wheel will stop working and if it stop working while taking corner or I have to turn the wheel very fast I wont be able to do so. Which might cause an accident to me or hit other people. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? We took it to one place but they wont be able to identify it because it happens randomly. And we drop it at the dealership to check it but it has been 2 days since I dropped off but they did not do the inspection yet. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The power steering wheel warning light will come up randomly while driving slow, fast or start and stay at the same place but it will not show up right away when you first start. It first appear around a month ago.
CategoryEngine
DateSep 21, 2021
StatePA
Description
Stop and start function car shut down in traffic you have to place car in park and restart also stop and start function not available .
CategoryFuel/propulsion System, Power Train, Service Brakes
DateSep 20, 2021
StateMA
Description
While traveling on a dry highway, with good tires/new tires, and decelerating from 45 mph and approaching a red light, and a moderate, but firm pressure on the brake to bring the van to a full stop, the speed decreased to 15 mph, with the tachometer stable at 800 rpm and then to 10 mph, with both hands on the wheel, left foot on the dead pedal, and right foot on the middle of the brake pedal. As the speedometer made the transition at 10 mph, the tachometer surged to 1500 rpm and then to 3000 in under 3 seconds, which cause me to initiate an emergency action drill of stabbing the brake pedal hard three times and rotating the transmission control to the lowest gear. The transmission refused to shift lower, and the control of the vehicle turned on oa wrestling match and the tachometer surged from 1500 rpm, them 3000 rpm, then 4500 rpm, and then 6000 rpm, each time the vehicle acting like it was repeatedly being rear-ended at a speed exceeding 15 mph. The engine could not be disengaged and aceelaretd uncontrollably to over 40 mph, through a busy intersection, and required over 24 hard break stages over a 10 second period to actually stop the car, and the engine refused to disengage until stopped. Once the car was restarted it immediately surged forward trying to fight through the hard applied brakes. The cruise control was never on the entire time. I then stut down the engine once I was able to wretle it to a stop with the engine climbing to over 4500 rpm. I then took this vehicle to a safe area, and repeated the conditions, and again as the vehilce speed dropped below 15 mph, and certainly below 10 mph, the egine tachometer increased in steps of 1500 mph, 3000, 4500, 6000 rpm, and no control could be achieved other then violently "stabbing" the brake pedal. Under controlled conditions the behavior was repeatable over 20 times. This is a life threatenign defect, and it appears to be software in origin. I have can data streams from the events (23) and video.
CategoryElectrical System, Equipment
DateSep 10, 2021
StateMO
Description
The contact owns a 2017 chrysler pacifica. The contact stated that the vehicle failed to start after several attempts with the stop/start unavailable message displayed on the instrument panel. The contact replaced the battery however, the failure returned soon after each battery replacement. The contact also stated that the vehicle independently accelerated while driving at various speeds. The contact stated that the vehicle also stalled while depressing the accelerator pedal. The service shifter and service electronic stability system warning lights were illuminated on the instrument panel. Additionally, the contact stated that the vehicle would not accelerate above 25 mph while driving. The contact was forced to use the hazard lights and slowly drove the vehicle back to her residence. The contact called the local dealer and was informed that the vehicle was previously repaired under nhtsa campaign number: 19v348000 (electrical system) and 18v395000 (electrical system, equipment). The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
CategoryPower Train
DateSep 08, 2021
StatePA
Description
I bought my 2017 chrysler pacifica in 2018, and it would randomly jump gears while accelerating or stay in a higher gear. The dealership could not duplicate the problem for months. In may 2019, it threw a check engine light code of p0732. This was then repaired at a chrysler dealer. It started doing that same thing again in january 2021. In september 2021, it threw the same check engine light code of p0732.
CategoryElectrical System, Structure:body, Unknown Or Other
DateAug 23, 2021
StateOH
Description
I have twin boys, I let them out of their car seats after returning from daycare. I took bags in my house and returned to find my door off the upper track and hanging from the lower attachment causing much stress to the bracket and and scratching my exterior paint. From the door opening and closing so many time off the track. This occurred after my son said he hit that button on the door a few times. This door could of easily fallen off or hurt one of my sons. Very scary! Also I found numerous other pacifica forums that say the side windows have broken on there vehicles after this same type of event has happened. I am very concerned, this is my daily driver for all 3 of my sons who are all under 4yrs old. This heavy door could of caused serious damage to one of my sons. Please help me resolve this problem. Also now I have scratches on my paint from the door going back a forth which is visible from the outside.
CategoryStructure:body
DateAug 21, 2021
StateMO
Description
The rear passenger door opens on its own. Several times I have returned to my car and found the rear door opened. After researching it, this is a know problem by chrysler and they never recalled the vehicle. Thanks god I did not have my car or any valuables stolen. The link to the forum where hundreds of folks have mentioned this is at https://www. Chryslerforum. Com/forum/chrysler-voyager-town-country-21/passenger-power-door-opens-while-parked-22516/
CategoryPower Train, Steering
DateAug 11, 2021
StateKY
Description
1) steering - when driving, the steering wheel almost feels “stuck” when turning and going at least 40mph. It feels like it has to be “jerked” back to straighten it out causing concern for over correction. Took to chrysler dealership and was told they could find nothing wrong but did an update on my power steering. Seems to be happening more often. 2. Power train - while taking off from a stopped position or driving slowly (ie: parking lot) the vehicle shifts so hard it feels like you've been rear ended. Again chrysler dealership could find nothing wrong but this also happens frequently.
CategoryEngine, Fuel/propulsion System, Power Train
DateAug 08, 2021
StateMA
Description
Vehicle motor or transmission lurches and stalls, won't stay in gear, stops for no reason in traffic, slams into gear. But won't accelerate. Arrigo chrylser dealership in fort pierce florida stated they repaired issue with computer reset or reprogramming but did not resolve. Continues to stall and lurch and lose power.
CategoryElectrical System, Engine
DateAug 07, 2021
StateNJ
Description
The start/stop feature says to service the system and it effects how the vehicle drives. There's no pick up and the rpms are messed up. I have had it to the dealership 5 times and they've fixed a few things but the problem persists.
CategoryStructure:body
DateAug 04, 2021
StateCT
Description
This car was bought used in 2020. It had less than 15000 miles on it at that time and was still under original warrantee. I took it to a chrysler dealership for some minor repairs which they resolved. I informed them that there was a rapid acceleration issue which they couldn't resolve. For the last year it has continued. It only happens at low speeds an is definitely not a pedal issue I recently happened while pulling into a handicap spot and I hit a pole. It was fortunate that it wasn't a crosswalk or some on could have been seriously injured.
CategoryElectrical System
DateJul 16, 2021
StateMD
Description
The wiring harness on the sliding doors allow the wiring to become frayed and makes the door not close properly. See youtube videos on this model car door malfunctioning. When attempting to close the door, the door closes and then reopens until you repeatedly close it.
CategoryBack Over Prevention: Warnings, Electrical System, Steering
DateJul 15, 2021
StateNC
Description
While driving vehicle with cruise control set to 55 vehicle stallings, losing power steering, and loses all driver-assist features, to include traction control, blind spot monitoring, power steering, forward collision avoidance, adaptive cruise control, airbags, and other systems. Send back to dealership three times to two different dealerships and for same
CategoryService Brakes, Unknown Or Other, Vehicle Speed Control
DateJul 05, 2021
StateMT
Description
My wife said that she was pulling into a parking spot and did not have her foot on the accelerator as she coasted into the spot. The car accelerated by itself she had to step hard on the brake to get it to stop before she hit another car. It was not a problem with a floor mat since they are snapped into place and do not come close to the pedals. I do see that similar problems have been reported on this type of vehicle with no satisfaction received. This incident is the 2nd time it has happened according to my wife. She does most of the driving around town.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings
DateJun 22, 2021
StateTX
Description
Lane assist and forward collision warning would intermittently turn off along with the passenger window automatically going down. Vehicle would also seems to glitch and restart at the same time. After this taking place for a couple of weeks, now the vehicle has twice completely shut off while driving. The engine, screens, dash, etc. All turned off and the it was automatically put into park. Vehicle will restart and everything seems back to normal once it is restarted.
CategoryFuel/propulsion System
DateJun 20, 2021
StateNC
Description
We smelled gas on the passenger side and noticed there wasn't a ton of power being given to the engine. Once we got to our destination the gas smell was stronger. We arrived back at our house and the gas smell was really bad at this point and noticed there was gas coming over the headlights. We popped the hood and there was gas everywhere. We got very lucky and the van did not catch on fire. The fuel supply tube (68210442aa) was shooting gas out from a hole in it and it would land a good 20-ft outside the vehicle. This could have killed myself and my family. We went to find the part and come to find out chrysler "redesigned" the part but there is no recall on this part yet.
CategorySteering
DateJun 19, 2021
StateNJ
Description
1st time on highway kept pulling to right on my oil change told dealer. He said he couldnt find anything and no warning light came on. 7/2020 I believed it was a safety issue to have no control and car was pulling and locking havent traveled to far with pandemic. Went away for awhile upstate and driving home it worse so bad just driving and changing lanes it locked up and was hard to get it back in my control to turn to right it just shaked shimmed. I was really scared not to be able to drive my car smoothly. No inspection just the dealer the first time no warning or light came on
CategoryPower Train
DateJun 18, 2021
StateVA
Description
Everytime I accelerate the car is slow to pick up speed and jumps and jerks like the transmission can't shift gears. It has also stalled out in the middle of intersection as if it couldn't get into gear. Took to dealer reset transmission but it still isn't right. Taking to another dealer this seems to be a problem with several owners the car only has 32k and I bought a year ago never had this much issue with past cars
CategoryElectrical System
DateJun 16, 2021
StateCA
Description
I tried to start my chrysler pacifica in the morning. The car would not start, and all of the vehicle's dashboard warning lights came on at different times when I pressed the on/off ignition button. There was no clear, or coherent error message being displayed about what was wrong with the vehicle. Every warning light came on and off. The vehicle's computer module appeared to have malfunctioned. I was finally able to start the car, and brought it to the dealer for checking. The dealer informed me it was simply a low battery problem, but could not explain to me why all of the warning lights on the dashboard and console came on and off. Nothing in the owner's manual explained this sort of issue. I feel very unsafe with this vehicle, as the computer can display warning messages randomly, and disable the vehicle.
CategoryPower Train, Vehicle Speed Control
DateJun 16, 2021
StateCA
Description
This is my 3rd problem to be reported to nhtsa on this 2017 chrysler pacifica. The "l" gear should typically slow down the vehicle when engaged, especially going downhill, so that you can use the transmission to slow the car down and use less braking. On a recent trip on I-5 the grapevine, I used the l gear to attempt to slow down the vehicle on a steep and long descent. Instead of slowing the vehicle down immediately upon switching to l, the vehicle actually sped up 10 to 15 mph initially before it starts to slow down the car, creating a very dangerous situation especially when vehicles in front of me were slowing down too on the descent. I took it to the dealer, and they actually replaced the tcm because of another dangerous problem (see complaint 11405469, march 2021) with the vehicle. I have tried the "l" gear again after, and it still does the same thing. The dealer says they cannot replicate the problem because there is no downhill where they can test for this problem.
CategoryUnknown Or Other
DateJun 12, 2021
StateUT
Description
The rear lift gate locking mechanism failed while driving causing the lift gate to open in traffic. There is no manual lock or release for the lift gate.
CategorySteering
DateJun 08, 2021
StateFL
Description
Power steering failure while driving. I have to pull over which is very hard, turn off/on car until power steering engages. I have owned the vehicle for 14 months and it has happened about 8 times over that period. Other chrysler pacifica's have power steering recalls, but my model does not.
CategoryService Brakes
DateJun 06, 2021
StateCA
Description
When using service brakes and trying to stop the vehicle, I have to push down on the brake pedal multiple times to get the vehicle to stop. Which caused me to almost run several red lights and stop signs. While stopped at a stop light, and my foot is on the brake pedal, the pedal goes to the floor and I have to push down on the brakes multiple times. There is also air noise when pushing down on the brake pedal.
CategoryEngine
DateMay 28, 2021
StateMI
Description
Our 2017 chrysler pacifica was stopped in traffic on clinton river road, sterling heights michigan. When we engaged the gas pedal the vehicle would not start. The vehicle has the engine stop/start feature. By that we mean when the vehicle stops the engine stops and restarts when the gas pedal is depressed. Because we were blocking traffic, the police called for a tow truck which costs us 0. The dealer diagnosed the problem to be the starter with an estimate of 0, because we had purchased the mopar extended warranty our cost was 0. The dealer also informed us that there is no way to permanently disable the stop/start feature. We believe this feature is a safety issue because we never now when the vehicle will not start after stopping and could cause a major traffic jam as it for us. Also, without the extended warranty the total cost would have exceeded 0. Thank you
CategoryForward Collision Avoidance: Automatic Emergency Braking, Service Brakes
DateMay 24, 2021
StateIL
Description
We've written the nhtsa in the past and have not received a response. We understand covid was a problem that messed a lot of things up and we've been patient until now and we're writing again hoping for a long awaited response. We purchased new (on 03/10/17) a 2017 chrysler pacifica with the factory installed tow package, which dealer and chrysler corp claimed it could tow 3600 pounds, so we can purchase and tow a 3500 pound rv but since the van purchase we have learned that we need trailer brakes on any trailer weighing more than 2500 pounds so the van and trailer could stop safely. After much investigation and many calls with our dealer, chrysler corporation and many rv dealers, it turns out the 2017 model year that chrysler corporation claimed it could tow up to 3600 pounds, can not in fact safely tow over 2500 pounds without a brake controller/trailer brakes and our van, which was purchased with the factory tow package, was not designed or wired to accommodate the necessary brake controller to tow over 2500 pounds and it can not be retrofitted with a necessary brake controller. The dealer advised taking the matter up with chrysler corporation and chrysler advised taking the matter up with the dealer, and neither will resolve the safety issue. Can you please tell us if this is a safety issue or if in your opinion we can safely tow a 3500 pound rv without a brake controller and trailer brakes or do you recommend we seek legal counsel. Thanks very much for your time and expertise in this serious matter. Anxiously awaiting your response.
CategorySteering
DateMay 21, 2021
StateFL
Description
When making a gradual turn it sometimes feels as if the power steering is stuck in the direction of the turn.
CategoryEngine, Power Train
DateMay 14, 2021
StateNC
Description
Vehicle will not give power on take off and will not give power at 45-55 mph. This has caused many issues where accidents could have been caused. Took to multiple dealerships and they both said it was the way the 9-speed automatic behaved. A vehicle should not behave in a way that is a safety concern. They could not fix the issue because it is the vehicle itself.
CategorySteering
DateApr 26, 2021
StatePR
Description
The last couple of weeks noticed that while driving the steering wheel seems to lock, and have to almost jerk move it. Also it becomes very stiff. Called the dealer about anyone reporting this issue or any recalls, they say no.
CategoryPower Train
DateApr 25, 2021
StateWI
Description
Lst year our transmission began to make "clunking" sounds and felt like we were getting "rear-ended". Local dealer said it was a needed software update on a computer. Did the repair and worked well for a year. Now, it is starting to do that again but not frequently. I am reporting this because there seems to be quite a few other similar complaints about this.
CategoryEngine, Fuel/propulsion System
DateApr 21, 2021
StateKS
Description
This vehicle is a handicap conversion van modified by revability / vmi in the modification - revability has replaced the factory fuel tank with one of their own design and construction. In doing so - they use the chrysler factory components such as the fuel pump, fuel gauge sender unit, emissions connections, etc. However - the fuel gauge has never worked properly since I purchased the van and it gives misleading information about the fuel level. It registers only 3/4 full on the dash when in fact the tank is full. If you try to add any more fuel (as I found out when I first purchased the van) - it affects the emissions controls severely and makes the van un-drivable; in fact the engine will stall unexpectedly in traffic which is a severe hazard. Further - the low tank level is unpredictable so you are never sure when to refill, if the fuel gets too low then the engine can also stop in traffic. The company is well aware of this problem but cannot fix it. I have had it to the original selling dealership (jay hatfield mobility in lee's summit missouri) several times as revability said the repairs were covered under their manufactures warranty. The dealership has been unable to fix the problem and has since not renewed their contract with revability. So the problem still exists and the powertrain 'check engine' light comes on periodically - which jay hatfield mobility said they had nothing to do with and would not do any further repairs. My wife is handicapped and in daily rehab treatment - so I need this van every day and need it fixed properly - however the van conversion manufacturer has no instructions or information that they can supply for a correct repair. I believe that revability / vmi should be responsible for fixing this problem properly or replacing this van as it is / can be a safety hazard to operate without a properly functioning fuel gauge.
CategoryPower Train
DateApr 21, 2021
StateWI
Description
When in motion, usually from first gear shifting to second gear, the transmission will jolt or bang, at which point I have to let off the gas peddle to allow it to let's say, catch up, on the shift. It clunks fairly hard, not sure why chrysler has not recalled for this issue. We have also had issues when we go over the top of a hill with the cruise control on and start go down the hill and the vehicle will pick up speed and the transmission will downshift and the engine rpm will spike up to 3000-4000 rpm. As I know this is going to happen, I do shut the cruise off when this happens and it will settle back to normal operation. We have had it to our chrysler dealer for the transmission issue with the clunking and they just shrugged it off and do nothing at all. I cannot put a date on the actual occurrences because it is ongoing and still does it at random at times. Also, I cannot really give actually dates and mileage as to when this happens as it is random.
CategoryPower Train
DateApr 20, 2021
StateGA
Description
Occasionally, when accelerating from a stop, or low speed, the engine seems to increase rpms while the car temperarily slows, and then the car lurches forward and emits a loud mechanical clank. The whole sensation is similar to my car being "rear-ended" by another vehicle.
CategorySteering
DateApr 16, 2021
StateMI
Description
Loss of power steering when driving
CategoryElectrical System, Engine, Steering
DateApr 11, 2021
StateMI
Description
The power steering would go out, a notice would come up stating " power steering unavailable", then the power steering would work for about 60 seconds and go out again and then repeat the problem. This just starting happening on 4/10/21. We had just gotten into the van and started driving, we went about 1/2 mile, it happened a total of 4 times. We turned around and brought the vehicle back home and it happened 2 more times
CategoryElectrical System, Engine, Service Brakes
DateApr 07, 2021
StateNY
Description
Issue with horn, lights, coolent, engine gaskets, park brakes sticking, turning signal,, electrical al connected some how but 4 chrysler dealers and they can't duplicate it even with pics and video I've shown. Paying for car I can't use. Any other similar issues or am I the only one driving the ghost car.
CategoryForward Collision Avoidance: Adaptive Cruise Control, Power Train
DateApr 06, 2021
StateVA
Description
From a stop at a stop light, when light turned green accelerated to about 18 mph (going straight through light) then lost all power (with accelerator still depressed) while in middle of the intersection. At that same time a notification displayed on the dashboard for about 5 seconds stating "adaptive cruise control (acc) off". After about 5 seconds notification disappeared and power returned to vehicle. This exact issue happened twice in the same day.
CategoryAir Bags, Electrical System, Steering
DateApr 04, 2021
StateCA
Description
Repeated, video documented occurences of vehicle stalling, losing power steering, and losing all driver-assist features, to include traction control, blind spot monitoring, power steering, forward collision avoidance, adaptive cruise control, airbags, and other systems. The problem has repeatedly occurred when the vehicle is in motion; has occurred on a highway as well as in parking lots. The vehicle will suddenly exhibit 'haywire' behavior, which includes fuel and power gauges randomly fluctuating up and down, and all above safety system warnings intermittedly indicating they are offline. In extreme scenarios, power steering will be lost. Additionally, in once scenario, the 'haywire' behavior precluded the ability to turn the vehicle off without resorting to disconnecting hard-wire battery connections. Multiple videos have been made documenting the behavior. Previous attempts to resolve with manufacturer resorted in no corrective action due to 'failure to duplicate' the issue, despite having video showing the occurrence. Originally brought to dealer and nhtsa attention in 2020 (nhtsa complaint #11292415). Dealer has done nothing to resolve the issue and in the past week the issue has recurred, now more consistently than the incident previously reported. Within the past week, the vehicle has stalled twice, resulting in complete loss of power steering. The "haywire" behavior continues, with persistent warnings and loss of essential systems, and the "haywire" behavior increases distractions by imposing false blindspot warning indicator lights and intermittently changing brightness of the entire electronic displays at random, as well as persistent and intermittent loss of functionality of essential safety systems, including airbags and other driver safety features. Videos of the bizarre, "haywire behavior" are available upon request. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryPower Train
DateMar 29, 2021
StateCA
Description
I was driving in stop-n-go traffic between 0-25 mph for about 10 minutes, when the car stop responding to acceleration. The engine was still on. I was lucky to be able to pull over to the left shoulder, but there was a lot of traffic behind me, and could have been rear-ended with my family inside the vehicle. Once I pulled over, I saw that the "engine fault", "parking brake fault" lights had come on, and the dash displayed "traction control disable". There were other messages that came up. I tried to put the car in "park", but the shifter didn't respond. I turned off the vehicle and started it back up. All the fault lights were still on, and the shifter was blinking between "p" and "l" for no reason. I shut off the engine again, and attempted to restart a second time, with the same result. I shut off the engine again and waited for about 3 minutes before restarting. This time I was able to put the car into d, and go to the dealer to check up. Needless to say, this was very dangerous, not knowing if the car could malfunction again and if I would lose control again. I have taken this vehicle to the dealer 3 times before regarding a rough gear change at low speed. Each time the dealer updated the program on the transmission control module (tcm) per chrysler factory bulletin, and told me to drive it and eventually the computer will "learn" my driving habit (as if somehow I am at fault for accelerating the vehicle). On this occasion, the dealer replaced the tcm, but gave me no assurances that these problems would not occur again with the new tcm. Unless chrysler can explain what was the problem, and what they did to fix it with the new tcm, I feel there is a safety concern/risk with this vehicle.
CategoryElectrical System, Steering
DateMar 25, 2021
StateTX
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated while driving at various speeds, the steering wheel would veer to the right making the vehicle difficult to steer. The contact also stated that the vehicle had issues with the start/stop system. The contact stated the start/stop system malfunction warning light was illuminated. The vehicle was taken to southfork chrysler dodge jeep ram (17725 south fwy, manvel, tx 77578) where it was diagnosed with the auxiliary battery cable needing to be replaced. The vehicle was repaired however, the failure recurred. The contact associated the failure with nhtsa campaign number: 19v348000 (electrical system). The manufacturer was informed of the failure. The contact was informed that the vin was not under recall. The failure mileage was approximately 26,000.
CategoryEngine, Power Train, Structure:body
DateMar 24, 2021
StateMI
Description
My van has 54,000 miles it's not very old and the transmission is skipping (up shifting, down shifting, and highway driving) I keep taking it to the dealer ship they keep running updates on it and it's still skipping. The van has a very rough idle (keeps feeling like it's going to turn off while it's in park) something is wrong with it and the deal ship thinks it's okay. Well it's not. The front hood has bubbles in the paint and it's still a new vehicle how am I to think I will be owning this van for atleast 10 more years and it's becoming rusted already.
CategoryEngine, Power Train
DateMar 23, 2021
StateUT
Description
Although the problem is not there with every acceleration, the van seems to be tugging, then jumping/pushing forward, and then resuming acceleration. This usually happens after being stopped and accelerating to go at around 20mphs. I have also had this happen when turning and merging on to traffic around town which has caused oncoming cars to have to decelerate due to my acceleration delay. I've had the car checked out by the dealership and have been told that they are unable to replicate the problem, yet I'm driving around town worried that I will get in a wreck because of the random failure to accelerate smoothly. What's even more concerning is that there are thousands of complaints like mine online, yet dealerships are unable to replicate the issue (one example: https://m. Carcomplaints. Com/chrysler/pacifica/2017/drivetrain/power_train. Shtml). Not sure what else to do.
CategoryUnknown Or Other
DateMar 22, 2021
StateMI
Description
The minivan suddenly shut-off while cruising at 45 miles/hour. Almost rear ended by another vehicle along warren road and wayne rd in westand ,mi. Pushed the ignition button again after car in stop motion. No malfunction indicator light after incident.
CategoryPower Train
DateMar 12, 2021
StatePA
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated while driving 20 mph, the vehicle inadvertently downshifted and the vehicle slowed drastically almost coming to a stop. The contact stated no warning lights were illuminated. The vehicle was taken to local dealer chrysler dodge jeep (2158 baltimore pike, oxford, pa, 19363) to be diagnosed however, the cause of the failure was not determined. The failure persisted occasionally. The manufacture was notified of the failure however, no assistance was offered. The failure mileage was 277,550.
CategorySteering
DateMar 10, 2021
StateOH
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated while driving and making a slight right turn, the steering wheel failed to return to the center. The contact manually centered the steering wheel. There was no warning light illuminated. The vehicle was taken to dave dennis chrysler jeep dodge ram (4232 colonel glenn hwy, dayton, oh 45431) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 45,000.
CategoryStructure:body
DateMar 05, 2021
StateUT
Description
My 2017 chrysler pacifica limited passenger sliding door fell off today. Van was stationary. My kids opened the door with the automatic open button on outside door handle. The door opened and then the kids got in the van and pushed the interior close button and the door got jammed. Then my wife tried to move it and couldn't get it to open all the way or close. She then realized a part was sitting on the ground and had fallen off. This is when I got called to look at the van. Luckily, the door didn't fall to the ground and instead fell off its track on the bottom hinge that powers the door back and forth. The part that fell off is the bracket to hold the door up and keep it attached close to the track that sits right on the rear bottom of the sliding door opening on the body of the van. Very odd piece to fall off because two bolts hold it on and can only be removed by taking the door trim piece all the way off. It is in a hard to reach place that a user error cannot likely cause.
CategoryBack Over Prevention, Equipment
DateFeb 25, 2021
StateTN
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated after shifting gears from reverse to drive, the rear backup camera imagine remained on the display screen. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired yet. Upon investigation, the contact associated the failure with nhtsa campaign number: 19v886000 (back over prevention, equipment) however, the vin was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 66,000.
CategoryPower Train
DateFeb 24, 2021
StateVA
Description
Usually while driving slow (ex. Slow roll right hand turn, driving through a parking lot, or in stop and go traffic) letting off of the accelerator and upon using accelerator to start slow acceleration the car kicks upon acceleration. Feels like someone hits you from behind. Also appears as though transmission is trying to find a gear and finally engages with a kick. This vehicle has been at the dealership for this reason multiple times with no resolution, stating the issue could not be replicated. Have also opened three cases with chrysler care which were closed for the same reason. The transmission kick occurs at random times and can't be replicated on-demand.
CategorySteering
DateFeb 22, 2021
StateWA
Description
Loss of power steering intermediately
CategoryElectrical System, Unknown Or Other
DateFeb 19, 2021
StateIL
Description
The battery won't stay charged. I have replace my battery last year
CategoryElectrical System, Exterior Lighting, Power Train
DateFeb 17, 2021
StateFL
Description
Steering wheel gets stuck on turns even slight ones have to pull it in correct direction. Lights on dash go off as I drive at night is terrible. Side sliding doors, back door have opened by self as I approached vehicle. Radio volume used to go up and down, same for the parking brake as I parked, it also while driving makes loud bunk noise and as it sholts like whip lash to my neck and spine. The tires loose air right away. Most important is steering and sholt. I drive for a living and these are so dangerous. Dealer in homestead acknowledged issues, but still same was told was fixed, yet I was to be charged to jyst have it checked 0, worst service ever at all 3 different dealers, customer service is terrible wait time for oul change is over 2 hrs one time. Am totally dissatisfied with this vehicle. The only good thing is the drop sests but I almost got squeezed in while moving about no sensor stops it.
CategorySteering
DateFeb 17, 2021
StateVA
Description
The steering wheel often "sticks" or "catches" while driving. It happens on both city streets and highways, generally after turning the steering wheel. There was a recall on the vehicle which affected the power steering. Even after having the vehicle serviced to address the recall, the problem persists. The mechanic says the problem is with the rack and pinion, which needs to be replaced. There should not be problems with the rack and pinion on a 4-year-old vehicle. I am wondering if the problem that necessitated the recall also compromised or damaged the rack and pinion.
CategoryElectrical System, Engine, Power Train
DateFeb 10, 2021
StateFL
Description
30,390while cruising on interstate, (2/6/21, 3:17 pm, drizzling, 55 degrees f, at 70 mph in cruise control) instrument panel goes black, engine shuts off, power steering goes off, rt passenger window descends all the way, wipers go off, cruise goes off, gear indicator switches (on it's own from drive to neutral, to park. Coasting to side left of side of the (under construction) shoulder (rt shoulder is blocked by jersey barriers) instrument cluster comes back on. I shift from park to neutral, to drive, with no effect on drivability. I stopped off the roadway and shut off the ignition. Instrument cluster has battery and fcw warning lights on. There is a distinct smell of an electrical fire. I check under the hood to look for obvious fire sources. None are apparent. I checked the battery connection. This appears as normal for this vehicle, not tight ' but not loose either. I checked the fuse box. I did not have a fuse indicator tool with me and did not attempt to pull fuses. Seeing no obvious fire sources I shut the hood. Five minutes after stopping I tried the ignition again and the car started. The rt passenger window was to 3' short of closed, then it stopped. I pulled back on the highway and resumed the trip. The fcw warning light was still on. Cruise control was unavailable. The driver's side mirror warning indicator was on. On 2/7/21 I checked the car. All power devices on the rt front door were not active. I checked the fuses and determined that at least one had failed (f47). I attempted to replace the fuse. In doing so the rt passenger window immediately returned to the fully closed position, the fuse blew as I put it in, the smell of burning electrical wire was apparent inside the cab, but not under the hood.
CategoryEngine
DateFeb 09, 2021
StateFL
Description
Van jumped and bucked while driving in a publix shopping center parking lot my head went back and forth with a lot of force definitely not normal. The van was in motion driving slower threw lot.
CategoryElectrical System, Power Train, Steering
DateFeb 02, 2021
StateIA
Description
Power train unavailable. Engine won't start. The vehicle is not in motion. This has happened twice in the last three weeks.
CategoryFuel/propulsion System
DateJan 31, 2021
StateAZ
Description
Fuel pump nozzles don't work with pacifica and auto shut off every second. There must be something wrong with design where nozzle senses fuel and shuts off. This is not only super annoying but a safety hazard. Since the fuel pump auto shuts off every two seconds, I have to keep pressing it and don't know when it is false and when it is really a full tank. This results in overflow (top off effect) which is hazardous!!! This is not isolated.... 4 out of 5 pumps do this! Please help as I know others have same issue from the online forums. I can provide video of this.
CategoryEngine
DateJan 21, 2021
StatePA
Description
2017 chrysler pacifica. Consumer writes in regards to stalling engine. *ld the consumer stated the vehicle would nearly stall and then lunge forward while being driven. The dealer and manufacturer were made aware of the failure. The dealer updated the vehicle software but, the failure persisted. The manufacturer had not responded to the consumer's complaint. *js
CategoryUnknown Or Other
DateJan 21, 2021
StateWA
Description
The park assist stopped working and the vehicle was brought in to be assessed. I called to check on the vehicle and was told an update needed to be performed to resolve the problem. Chrysler has identified this as a issue and added/updated a technical bulletin for a potential resolution of the problem; this is a 5 problem pretax. The park assist feature is only accessible at speeds below 8~10 mph as it is designed to detect available parking spots for parallel or perpendicular parking and auto parks the vehicle, while the driver is still responsible for controlling the accelerator and brake. This problem is known by chrysler and a recall has failed to be distributed to customers; although, not a safety concern customers payed for this feature and it should not stop working due to a software update. Further more software updates for this feature should be part of the cost of purchasing the feature and the park assist feature should still operate as the system is not in communication with a network. Thank you for your time and support, have a good day.
CategoryEngine
DateJan 13, 2021
StateGA
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated while driving at various speeds, the vehicle shutdown and ceased without warning. The contact called crown chrysler dodge jeep ram fiat (2120 chapman rd, chattanooga, tn 37421; (844) 372-1835) however, the vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The contact stated that vehicle was unsafe to drive. The contact stated the failure was like nhtsa campaign number: 18v049000 (electrical system, engine and engine cooling). The failure mileage was 60,028.
CategoryElectrical System, Power Train, Steering
DateJan 12, 2021
StateCA
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that while driving or while accelerating, the vehicle intermittently lost power. The contact also stated that an abnormal sound came from the steering wheel after going over a bump in the roadway. There was no warning light illuminated. Additionally, the alarm activated independently on several occasions. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a power steering assist fault. The contact was advised to take the vehicle to an authorized dealer. The vehicle was taken to normandin chrysler dodge jeep ram fiat dealer (900 capitol expressway auto mall, san jose, ca 95136) and the contact was informed that the vin was not under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure the failure mileage was approximately 60,000.
CategoryEngine, Power Train
DateJan 12, 2021
StateFL
Description
Two issues. First, when accelerating, sometimes the transmission disengages for about 1-2 seconds and then reengages and causes a sudden jerk motion forward. Happens 3-4 times a month. This will happen on both city streets and highways. This has started over 3 years ago. Second, the engine will stall/shut off at random times on city streets. It occurs when going over a speed bump and also occurs when making a u-turn. It takes quickly shifting back to park, then pressing brake and start button to start back up. This has started happening within the last 3-6 months.
CategoryPower Train
DateJan 05, 2021
StateNC
Description
While driving primarily at lower speeds when braking and then apply acceleration the transmission suddenly hard shifts. A number of times in intersections it is as though the transmission is between gears and the car is not moving at a speed with the amount of acceleration being applied. The transmission then will bang or jerk into gear with quite a bit of force. These events seem to occur more frequently during lower speed driving while slowing before a traffic light and then the light changes and you apply acceleration or when rolling and then applying acceleration. We have had the vehicle to the dealer a number of times and they always advise they can not recreate the problem. This issue has been present since we purchased the vehicle in december 2016.
CategoryElectrical System, Engine
DateDec 21, 2020
StateGA
Description
Had trouble starting car. Battery was checked and said to be good. Issue stopped. 2 months later car is completely dead when I go to crank one morning. No indicator lights ever came on. Husband charged battery and it crank but still was sluggish in doing so. Again battery was tested and except not fully charged it was ok. Voltage is now all over the place. Jumping between 10 and 14. 7 constantly. If I come to a complete stop it goes dead. It is currently sitting in my driveway as we try to figure out what to do.
CategoryPower Train, Service Brakes, Structure:body
DateDec 20, 2020
StateTN
Description
When taking off from a stop and begin to accelerates it like it goes to neutral the engine's been revs and then shifts back into gear can cause a really hard jarred in the car all happens in about a second it has done it roughly 20 or so times in the 4 months we've owned it and the and when breaking and accelerating you can hear a clicking in the front of driver tire area and the back sliding doors will not always shut it takes multiple attempts what the electric motors sometimes you have to manually shut the doors
CategoryPower Train
DateDec 17, 2020
StateTX
Description
Sometimes usually at low speeds and lower gears under light acceleration the transmission shifts to the upper gear with a bang, like someone hit with a hammer and with a strong jerk. Almost like transmission mounts are defective. It does not happen if I accelerate fast. It has been going on for almost 2 years now and due to dealership being too busy with appointment schedules close to 2 months no chance to make an arrangement.
CategoryElectrical System, Engine, Steering
DateDec 14, 2020
StateMI
Description
I have had my van for 4 times at the shop with electronics issues transmission shifts hard when I put my car on parking or try to turn on my van it will but act funny all the lights start on like engine light power abs airbags don't want to go forward sometimes my car has 52,00 miles o pay every month my payments in time is going to be christmas soon I just will like my car to be fix so I can see my dad that is not doing to good please help I am frustrated tired I had call the dealer ship were I left my van for four times called and left a message one week ago never got a call back I have been waiting for a call nothing from them finish calling them today and finally someone answer I made and appointment today first they wanted to give me one for next year after I said that I had called and no one return my call they said we can check the van on the 21 so you can use a loaner vehicle I promise my dad I will be able to see them for christmas know with this issue and paying 900 dollars every month for the van I can't afford to buy or rent a car during this time I am tired frustrated and o don't know what else to do to resolve this issue please help. I just use the van to take my kids to school and go home do grocery and visit the family.
CategoryElectrical System
DateDec 12, 2020
StateFL
Description
The screen for radio and all other electronic info keeps flicking from one screen to another the whole time the engine is running. There is no way to turn it off, and it is very distracting while driving. At night time, there is no way to keep it from distracting the driver, and I have an epileptic child in the car with me, and that blinking screen has the potential to cause a seizure. The dealership charged 3 to do a diagnostic and said it was not fixable, needed a new screen, costing 00. I have since researched it and it seems that a lot of 2017 pacificas have this issue. I don't have 00 to fix it, and I can't turn it off, so it is a very dangerous car for me to drive. I believe chrysler should fix this issue.
CategoryElectrical System
DateDec 09, 2020
StateCA
Description
The dashboard (instrument cluster) turns on and off by itself while the vehicle is turned off. This has been happening for the life of the vehicle. It drains the car battery prematurely. I've had to replace the battery 2 times within 3 years. Today, I was told by the service manager that this is normal. They stated that the dashboard can do this for 30mins to 1hr after the vehicle has been turned off, which makes no sense.
CategoryFuel/propulsion System, Power Train, Suspension
DateDec 09, 2020
StateAZ
Description
Purchased the vehcile in 2018 electric brake vacuum pump went out while driving no accident in 2019. ~ mileage 55,000 extended warranty covered. Air conditioning compressor pump out at 70k miles. December 2020. Driving, and I heard the air make a noise and realized it was warm air. Axle shaft out at 68k miles october 2020. Causing struts to go bad and leak. Parts on backorder. Car automatic transmission is rough changing gears. Told I need fuel injectors cleaned. My cost was over 0. I had it done at another service provider, no change. Advised by dealer they needed to clean fuel injections replaced 3 batteries in 3 years. Twice the vehicle died wile driving causing the power steering a brakes to tighten up. Mopar battery bought and instaled from dealership. Venginesmell like anit-freeze - dealership sadvised it past test and no issues
CategorySteering
DateDec 09, 2020
StateTN
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that while driving at various speeds, excessive force was needed to adjust the power steering after making right turn, without warning. The contact spoke to lenoir city chrysler dodge jeep ram (1206 e broadway st, lenoir city, tn 37772) where she was informed that there were no recalls on her vehicle. The manufacturer was also notified of the failure and provided the same information as the dealer. The contact was then referred to nhtsa for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 90,000.
CategoryPower Train, Vehicle Speed Control
DateDec 03, 2020
StateCO
Description
The transmission often lurches and clunks into gear when shifting at lower speeds (between 2-4th gears). It happens when accelerating or decelerating with specific pedal pressure. This has happened since we bought the vehicle almost a year ago, and seems to be a common issue with these vehicles.
CategoryElectrical System, Power Train, Unknown Or Other
DateNov 14, 2020
StatePA
Description
Two issues. Vehicle randomly hard shifts. Sliding passenger doors will re open after closing
CategoryElectrical System, Engine, Steering
DateNov 08, 2020
StateSC
Description
Drove top speed of 20 mph because I was on base. Came to stop at stop sign to turn onto maryland ave to exit the base. Started to accelerate to turn left, mid turn, van shut off/died, error message of put car into park and then vehicle speed too high(something along those lines) flashed. Wouldn't turn back on for about 5 seconds. Note: 2 children as passengers at the time battery replaced nov 2019-due to same problem/electrical issues transmission replaced jan 2020 due to ongoing issue (warranty covered)
CategoryUnknown Or Other
DateOct 29, 2020
StateMN
Description
2017 pacifica started to make buzzing sounds 2 weeks ago. Noise happens when either sliding door are opened when van is in park..
CategorySuspension
DateOct 24, 2020
StateVA
Description
Struts have failed and been repaired twice on driver and passenger front. Struts are making noise when moving at speeds of 0-35 for a third time which typically indicates they are failing again.
CategoryUnknown Or Other
DateOct 20, 2020
StateFL
Description
I was driving when my car suddenly stopped and displayed a message to shift to start. My gear shift locked and I had to restart the car to drive.
CategoryPower Train
DateOct 19, 2020
StateFL
Description
When driving the vehicle violently jerks during the shifting of gears for the automatic transmission. This problem has been reported by numerous owners of the same make and model. I have contacted the dealership for repair but they claimed they were unable to duplicate the failure.
CategoryElectrical System
DateOct 15, 2020
StateMI
Description
Vehicles electronics don't turn off when car is off and door opens, I have had to turn off accessory battery 3 times since 2018 and this killed the regular battery as well.
CategoryVehicle Speed Control
DateOct 15, 2020
StateVA
Description
Tl* the contact owned a 2017 chrysler pacifica. The contact stated that the vehicle was taken to safford chrysler jeep dodge ram fiat of springfield, 7611 loisdale rd, springfield, va 22150, for a routine repair. The contact stated that while his wife started the vehicle to drive and took her foot off the brake pedal, the vehicle accelerated and crashed into a pole and knocked over the pole and crashed into a wall behind the pole. The driver sustained bruising from the seat belt and air bag but no serious injuries. A police report was filed. The vehicle was towed to a local dealer where it remained but was not yet diagnosed or repaired. The contact mentioned that his wife attempted to apply the brake pedal but was not able to slow the vehicle down. The contact also mentioned that the entire front end was damaged. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,196.
CategoryEngine
DateOct 03, 2020
StateCA
Description
Stalls for a second during accelerating very unsafe on the road and in stop and go traffic.
CategoryElectrical System, Electronic Stability Control, Steering
DateSep 28, 2020
StateFL
Description
Electric panel fried. Driving all of a sudden on highway my power steering light came on jerked me to the right very hard and the in lane light pop on that's turned off in my van. And all of a sudden jerked me extremly to the left. Good thing traffic wasn't going to fast I would of been dead. When ever you would accelerate it would do it again. I was trying to get in the slow lane to pull over. Figure the car needed to be turned off and reboot computer. That didn't help as it proceeded to do it. So got off the highway. Car only has little over 28,000 mile s in it.
CategoryEngine
DateSep 25, 2020
StateVA
Description
This is the second time this week and third time overall while sitting at a red light (the auto start/stop is turned off) my vehicle engine completely turned off. I got a message on the dash that said to put the vehicle in park to start the engine again. Ii lose all power steering, brakes are stiff and cannot do anything, it is completely off. L have been so fortunate each time it happened to have been stopped, as I had my kids in the car the second time and the light had changed green but I could not go.
CategoryVehicle Speed Control
DateSep 25, 2020
StateMT
Description
The cruise control downshifts the transmission while descending hills in order to maintain the desired speed. But prior to downshifting the engine will accelerate 5-10mph depending upon the initial speed and the grade of the hill. While not an issue on a straight road, it is a safety issue on a 70 mph hwy with a 50 mph curve at the bottom of the hill, especially when traction is reduced, often the case on hwy 37 between libby & eureka mt. I have taken the car into the dealer twice concerning this issue since it is 'normal' for this car, ie, it does the same thing on every hill while cruise control is engaged. They said it's normal for this car ' nothing to be done. The last time I took it in was 9/24/2020 at which time they gave me a copy of a star case report (attached). This report recommends cruise not be used in hilly areas. While they note that speed may increase, not that it will increase, they don't mention the increase is not just due to gravity but actual acceleration. Nor have I seen any mention of this issue in the users' manual. 2017 was the first year of production for the pacifica, but you will note the star is dated 2012 so other models must also be similarly affected. We recently bought a 2020 ram 1500 and the cruise control works perfectly in it, so I know chrysler knows how to make a safe & effective speed control unit.
CategorySteering
DateSep 24, 2020
StateGA
Description
The power steering assist is not working properly, the car pulls to the right and it's hard to get it back on the road, there is a recall v053 to address a power steering issue, but the dealer states that recall is not causing my problem and to fix the issue will cost 00. 00. How do I know if the recall is the problem or troncalli's diagnostic test results?
CategoryElectrical System
DateSep 22, 2020
StateVA
Description
I believe that my situation is identical to an issue that chrysler has already recalled, but I was told by the service at the chrysler dealership today that my car is not included in that recall. I was driving down the road, had to stop at a stop light, light went green I moved forward at 10ish mph to take a right hand turn, as I was turning my minivan lost all power. The car literally shut off while I was driving. I tried to pull off to the side of the road and break. The car system indicated to me to put the car in park and restart the car. I did so, when attempting to turn the car back on the car stuttered a bit but then successfully turned on. I was able to drive home. I drove the car to the dealership this morning. I expressed extreme concewrn that this issue was the same as the one that was in the news about many 2017 chrysler pacificas. They did not even seem to be aware of the recall which seemed shocking given the issue. And when I pressed they said since they couldn't replicate the issue and it was not a car identified in the recall that there was not much they could do. I escalated the issue to the manager and am waiting to hear back. I am very nervous about driving the car now, I had my 3 young children in the car when the issue occurred. If they refuce to fix it based on my discussion with them I am not sure what my next steps are supposed to be.
CategoryWheels
DateSep 20, 2020
StateFL
Description
8/31/20-driving on our vacation from fl to pa on I-95, I had to exit the interstate in florence sc when the steering wheel began to vibrate; car wobbled at slow speed. The mechanic at the chrysler dealership said a belt had separated from the left front tire (mileage 21,153). 9/8/20-on my way home from pa, the left rear tire had to be replaced (again, belt separation) per the chrysler dealership in williamsburg (mileage 22,369). 9/13/20-on the way from va to daytona beach, the right rear tire went (mileage 23,153). The chrysler dealership in daytona bch did not carry the nexen tire, so I went to discount tire store and they replaced it with a different brand. According to info I found on the internet, chrysler used nexen n'prizrh7a tires on the 2017 pacifica. There are no warranties for tires; however, this could be a grave danger if you do a lot of highway driving. A blowout could be disastrous. Other drivers of the 2017 pacifica should know about this issue.
CategoryService Brakes, Structure:body
DateSep 19, 2020
StateMD
Description
The van lost control on its own and would not allow me to break whatsoever, until I got into a very dangerous accident. I was told by fiat chrysler automobiles that there was nothing wrong with the car, but there certainly was something wrong with the breaks. There was no issue with my driving, nor was there any issue with the weather. I am a seasoned driver of over 20+ years, and the weather the day of the accident was completely sunny and it was bright daylight outside. I was driving straight ahead on a residential neighborhood street. This should be looked into, especially considering the vast number of similar complaints regarding breaks and vehicle safety for this type of car.*dt*jb
CategoryElectrical System, Engine, Power Train
DateSep 14, 2020
StateVA
Description
While driving on a 50mph 4 lane road with my two children 3 & 5, I decelerated to make a left hand turn and within 3 seconds the car sputtered to a halt with all power cutting off. In a panic, I tried to get the car started again but it did not respond to the ignition. I got out of the car to get my kids out of the back seat and bring them to safety. I manually opened the rear driver side door and after doing so, the power came back on to the car. I quickly got back in and drove home without incident. We have since searched the vin for recalls to find that for whatever reason, my vin did not qualify for the recall involved in 2017 chrysler pacificas with this same exact problem occurring. I brought the car in for a diagnostic, and of course they could find nothing wrong nor "reproduce the problem", or give us any reassurance that this wouldn't happen again.
CategoryPower Train
DateSep 13, 2020
StateCO
Description
The transmission repeatedly hesitates and shifts abruptly around 17 mph. Often noticed in parking lots. Toyota did several repairs to no avail. Traded it in because the couldn't fix it.
CategoryElectrical System, Power Train
DateSep 12, 2020
StateNJ
Description
I continuly have to have my battries replaced at least 6 months to a yr. Also my car keeps stalling and it kick a lot more now then it has been since I got the car. My issues occure when I'm driving and its worst when driving up hill. I have been taking it to the orginal dealership for all services they have all the records of all the issues I have experience since I purchase the car. The car was pre owned with only 9 thousounds miles on it. The dealership is in green brook nj.
CategoryElectrical System, Power Train, Unknown Or Other
DateSep 08, 2020
StateVA
Description
Transmission is faulty; will often times struggle to accelerate, resulting in a lag off the start. Also experience extremely hard shifting during acceleration. Vehicle has been to the shop multiple times, yet each time they "aren't able to replicate" the issue; dealership advised chrysler is aware of this issue, but there is no fix, so they simply give back a defective vehicle. This isn't safe for my family and is unacceptable; apart from the power train, there are further a/c, electrical, and craftsmanship issues, all of which are now out of warranty, leaving us stuck with an unreliable & unsafe vehicle.
CategoryPower Train
DateSep 08, 2020
StateNY
Description
I have encountered a rough / hard transmission shift condition, from a standing start, primarily when the transmission shifts from 2nd to 3rd. This condition is consistent with chrysler case number s2021000005. I have noticed that just prior to the hard shifting that the engine rpm goes up to approximately 3,000 rpm and then shifts hard into 3rd gear. Additionally, the hard shift condition seems to be more prevalent when the acceleration occurs while turning right. I had my vehicle serviced at my local chrysler dealer (northtown chrysler dodge jeep ram) who (1) reprogrammed the transmission control module and (2) performed a quick learn on the transmission. This is consistent with chrysler's service recommendation under the above mentioned case number for this condition. However, chrysler indicates that this service may not fully resolve the issue and another quick learn may be required in the future. My concern is two-fold. First, what damage is being done to my vehicle's power train as a result of this hard transmission shift and extreme rpm condition prior to encountering the hard shift condition. Second, chrysler indicates that they are aware of the issue and are developing a resolution - when might that full resolution be available?
CategoryElectrical System, Service Brakes
DateSep 06, 2020
StateVA
Description
Check engine light is on wont go off mechanic says its an electrical problem and to let manufacture know, van had been making weird sound when brake applied, dealer said it was brake dust and all was okay, but sound still persisted and now a year later its much worse the brake system has malfunctioned and brakes do not work when trying to stop, I have to apply brakes multiple time slowly and even then sometimes still not able to completely stop , took to a mechanic and two separate mechanics stated that its a manufacturer error that they cant even fix , have to go to work only car I have but I am more at risk , while driving I have to drive slower then speed limit , avoid going downhills and some time have to run red lights because I cant stop . It is so scary and I feel helpless because I cant afford another vehicle, still having to make payments on the van and at this time trying to trade it in but with the brake problem its putting me at a loss
CategoryPower Train, Steering, Unknown Or Other
DateSep 03, 2020
StateFL
Description
Accelerating from stop. Vehicle will stall/loose synchronization between engine power/transmission. Multiple events from both straight/turning situations. Following lose of acceleration, transmission slams back into accelerating causing loss of control. Steering is affected during event(s).
CategorySteering
DateSep 03, 2020
StateMN
Description
While driving the steering wheel will stick like the power steering is failing. It is most noticeable when on the highway. If you turn slightly to the right, the steering wheel will then stick and then you have to give a jerk to the left to get it back to center. It feels like the power steering is going out. I see that there is a recall on the van for the power steering on some models but when I checked the vin on mine it said it wasn't included. I'm concerned that my vehicle is having the same issue but was not included in the recall.
CategoryPower Train
DateSep 02, 2020
StateCA
Description
Car stalls on freeway and will not accelerate over 45 mph. Car jerks and pushes forward when turning and coming from a stop.
CategoryUnknown Or Other
DateSep 01, 2020
StateKY
Description
I just bought this vehicle 6 months ago with 18k miles on it. It is a 2017, but the 3 year or 36k miles warranty ran out in 2019 because the vehicle was made in 2016 even though the model was 2017. I have 27k miles on it and already have to pay an almost 0 repair on the fuel rail pressure sensor. I was told my van could shut down if I didn't fix it. Called chrysler customer service, told them parents warned me to go with a toyota and the van was technically not even 3 years old and under 36k miles and they said they could do nothing for me. Really wanted to buy us made, but pretty turned off by chrylser to have to pay a repair this high in with very little mileage. I noticed the issue when my check engine light came on and the van took a while to get going when I pressed on the gas.
CategoryElectrical System, Seats
DateAug 29, 2020
StateFL
Description
Used car for a hour or two went home for 2 hours and went out to use the car again and the vehicle electrical system seems to have a short and the car has no power what so ever. Recently had intermittent electric issues the the drivers electric seat not working and then working again.
CategoryEngine, Power Train
DateAug 25, 2020
StateNC
Description
The pacifica has a stalling problem when taking off. Then it jerks into gear really bad . This problem has been on going. Dealership supposedly had fixed the problem, when the vehicle was under warranty. It now is out of warranty and the problem is still there.
CategoryPower Train
DateAug 20, 2020
StateFL
Description
Hard shifts with routine driving. Transmission slams into gear even during light acceleration.
CategoryUnknown Or Other
DateAug 19, 2020
StateFL
Description
While turning into a parking lot the vehicle stalled out
CategoryForward Collision Avoidance: Sensing System: Lidar
DateAug 18, 2020
StateCA
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that while in reverse the vehicle suddenly went into self parking mode and crashed into a second vehicle. After the incident, the contact noticed the self parking sensor light was illuminated. Also during the incident, the pre-collision braking system did not activate to prevent the vehicle from crashing into the second vehicle. No injuries were reported and no police report was taken. The vehicle was taken to the local collision center and the manufacturer was notified. The vehicle was later examined by the manufacturer's engineer who indicated pre-collision braking system had failed. The pre-collision braking system module was replaced and the failure was remedied. The local dealer orange coast chrysler (2929 harbor blvd, costa mesa, ca 92626) was also notified of the failure. The failure mileage was 10,000. *ln*jb
CategoryEngine, Power Train
DateAug 07, 2020
StateVA
Description
When accelerating at low speeds the van shifts hard into gear and will not continue to accelerate even though the gas pedal is pressed. If I do not let off the gas when this happens the van will lunge forward. This happens in all conditions and on all road types. I have taken it to the dealership and they said it's fine. I can not replicate this on demand.
CategoryElectrical System, Electronic Stability Control
DateAug 06, 2020
StateTX
Description
I'm in a parking lot getting ready to leave. Tried to start the vehicle and I received a service shifter prompt. It will not start. I've been here for 45 minutes.
CategorySteering
DateAug 06, 2020
StateNC
Description
The steering is sticking. I have noticed the steering wheel get stuck when turning to the right and while driving straight. This has happened multiple times over the last 2 weeks. We have a 2017 pacifica.
CategorySteering
DateAug 03, 2020
StateKY
Description
The steering "sticks" when going around a curve to the right. I've had the tires aligned, it did not fix the problem.
CategoryStructure:body
DateAug 03, 2020
StateKS
Description
Bubbling of paint on the front edge of hood - entire width of hood. Appears like it is rusting underneath the paint.
CategoryEngine, Power Train
DateJul 29, 2020
StateAZ
Description
As I was driving my vehicle on a busy road it started to stutter and shut down. I lost steering wheel function as well as gas pedal function. The control panel instructed me to place my car in park to be able to restart it.
CategoryElectronic Stability Control, Power Train, Vehicle Speed Control
DateJul 24, 2020
StateIL
Description
Multiple times our 2017 chrysler pacifica has revved up, then stalled. The screen tells the driver to put the car in park. I did, then was able to put it in drive again. Sometimes it completely stalls, other times the rpm increases then the car decelerates and I cannot drive over 20 mph. This has happened while driving slowly at an intersection as well as driving on a highway.
CategoryPower Train
DateJul 20, 2020
StateMN
Description
While driving rough shifting from the 9-speed automatic transmission it is noted that it has a tendency to bang or shift rather rough into 2nd gear on upshifts under moderate acceleration at low speeds. It has been an issue from 10k-present miles. Dealer states is fine, this can be rather dangerous due to the force and jerk from the transmission. If the transmission were to stall the traffic behind would hit us. This sill happen when starting from a stopped position and also while driving on city streets. There definitely needs to be a recall before someone is seriously injured or killed. Very frustrating when a dealership tells you everything is fine when it isnt.
CategoryPower Train
DateJul 20, 2020
StateOK
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the vehicle experienced hard shifting while changing gears and while slowing to a stop. The vehicle was taken to bob howard chrysler located at 13252 broadway ext, oklahoma city, ok 73114, to be diagnosed. The contact was informed that a transmission software update was needed. The software was updated however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 40,000.
CategoryStructure:body
DateJul 20, 2020
StateMI
Description
Passenger left door has severe grinding sound, also fails to close sometimes. Right hand passenger door hinge was replaced in september 2019
CategoryVehicle Speed Control
DateJul 19, 2020
StateIN
Description
Periodically when pressing on gas the vehicle will not go and you need to take foot off gas and press firmly. Our car was one of the pacifica's that stalled in the past for no known reason and it was fixed. This new problem is concerning as we have been in intersections when it occurred which is a major safety hazard.
CategorySteering
DateJul 18, 2020
StateMD
Description
The power steering abruptly stops in the middle of driving making turning the vehicle extremely difficult for me and impossible for my spouse. Then, while I am using all my might to turn it around a corner, it resumes and causes me to jerk the wheel. These issues happened on the highway, in parking lots, and side roads, the power steering just stops and starts without cause. I almost hit a guard rail on several occasions. I took it to the dealership and they cleaned the wires but it's still happening. Now, they want me to pay ,500 to fix a problem that I didn't cause.
CategoryPower Train
DateJul 15, 2020
StateOH
Description
When accelerating the car will jerk. It happens at random times. Will happen whether the car is driving through the city or accelerating onto the highway. I believe this is a transmission issue. I have contacted the dealership and they have told me the transmission is a lifetime transmission and fluid does not need to be changed. This has been happening for almost 6-8 months now.
CategoryElectrical System, Electrical System:12v/24v/48v Battery
DateJul 14, 2020
StateOH
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the vehicle failed to start after multiple attempts with several unknown warning lights illuminated. Roadside assistance was requested. The vehicle was jump started. The vehicle was previously repaired under nhtsa campaign number: 19v348000 (electrical system). The vehicle was taken to ganley chrysler of aurora (161 w garfield rd, aurora, oh 44202) where the contact was informed that the main battery and the stop/start battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the batteries were no longer covered under warranty. The failure mileage was 18,900.
CategoryEngine, Power Train, Unknown Or Other
DateJul 09, 2020
StateDE
Description
This vehicle has stalled out and completely shut off while driving. No warning or anything just driving around 50mph and everything shuts off and steering locks up you cannot control the vehicle. Then the screen pops up telling you to place in park while your still traveling 50mph. This has now happend 3 times. It happens the first time in may 2019 around 48,000 miles and now 2 time on july 8 2020 at 74,000 miles. I have read several articles online that this is happening to alot of these vehicles and there has been over 50 complaints but nothing has been done yet. This is a highly dangerous vehicle to drive in. Something must be done to project families for getting injury's. Luckily this has happened to me on smaller roads and not a highway yet! This can be deadly!
CategoryStructure:body, Unknown Or Other
DateJul 08, 2020
StateIN
Description
The van was parked and the back glass shattered by itself. I was just sitting in the van and boom, glass shattered.
CategoryPower Train
DateJul 07, 2020
StateVA
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that while driving at an undisclosed speed, and shifting from 2nd to 3rd gear, the vehicle lacked forward motive power with an abnormal clunking sound coming from the engine. The vehicle was taken to hall chrysler dodge jeep ram virginia beach (3152 virginia beach blvd, virginia beach, va 23452; (877) 475-0721) who stated that a transmission hard code was retrieved by the dtc scanner. The dealer replaced an unknown part in the transmission control module however, the failure recurred. The dealer then stated that the hub flange needed to be replaced. The vehicle was repaired, however, the failure continued. The manufacturer was not made aware of the failure. The approximate failure mileage was 20,000.
CategoryElectronic Stability Control, Power Train
DateJul 06, 2020
StateTX
Description
Vehicle stopped starting - the following issues were being displayed. 1. Vehicle not in park, service trans stope safely shut off engine to engage park, service electronic stability control, park sense unavailable, service shifter problem. Unable to operate tail gate, unable to operate sliding doors the vehicle was in stationary model while motion I am having issues when speeding up from 20 to 30 miles per hour the car stalls and then picksup car was in idle state and suddenly the car stops responsing
CategoryPower Train
DateJul 06, 2020
StateNV
Description
While driving rough shifting from the 9-speed automatic transmission it is noted that it has a tendency to bang or shift rather rough into 2nd gear on upshifts under moderate acceleration at low speeds. It has been an issue from 10k-present miles. Dealer states is fine, this can be rather dangerous due to the force and jerk from the transmission. If the transmission were to stall the traffic behind would hit us.
CategoryUnknown Or Other
DateJun 25, 2020
StateNM
Description
Turning on your air conditioner to maximum often may cause bacteria growth due to the excess water that is dripping in your unit's true that in high humidity environments that mold can build on evaporator coils and cause an odor, especially if the van sits for a couple of days between drives. I make it a practice of turning off the a/c the last few blocks on the way home to blow some warm air through there to dry it out a little in the summer. Nonetheless, it is also possible that you have a different problem, especially if one of the smells you detected was "vinegar." I wonder if maybe a small animal/rodent found their way into your system and got stuck and has since expired? If the smell is only there when you first turn it on and then dissipates, then that seems a lot like a common mold growth scenario. If it persists, it is possible that you have a bigger issue. *tr
CategoryElectrical System, Engine, Power Train
DateJun 22, 2020
StateWI
Description
The van kicks into gear with a loud thug. Happens a lot when driving slower on city streets. Dashboard lights turn off for short periods of time. This occurs when I am driving fast or slow. *tr
CategoryPower Train
DateJun 21, 2020
StateWI
Description
The vehicle has had several cases of shifting hard or clunking when going from one gear to another, most noticeable from 1st to second gear. This issue does not happen every day or even every month, but I'm guessing at least 4 times a year. Issue usually happens after starting to move from a dead stop, such as at a traffic light, etc. The date of this happening is approximate and has happened several times over the last 3-4 years.
CategoryElectronic Stability Control, Steering, Unknown Or Other
DateJun 15, 2020
StateCA
Description
My van is constantly stalling... Weather its me taking off after a stop or driving through town my van is always jerking me around. I have taken it to the dealership multiple times but they have done nothing to fix the issue. Now my van wont start and multiple codes came on when trying to start my van. Something with my powersteering being locked, service electronic stabiliti control, service antilock break system, park brake temporarily unavailable and powersteering unavailable. *tr
CategoryPower Train
DateJun 14, 2020
StateWA
Description
When going at lower speeds as well as freeway speeds the car will lurch and roughly shift. It seems to have a difficult time shifting into gears while driving.
CategoryEngine, Power Train
DateJun 13, 2020
StateMD
Description
The engine, brakes, steering all seized up on takeoff. I had to turn off the car and turn it back on. It happened while trying to cross a busy road. Extremely dangerous and scary. On other trips, the gears seem to change roughly when accelerating at times and not others. *tr
CategoryPower Train
DateJun 04, 2020
StateTX
Description
The gear shifts very hard when going at slow speeds. It is so rough that one tries to avoid it at all costs when driving, thus increasing the risk of an accident. Irrespective of the risk, it seems that the vehicle's power train is faulty and it needs to be recalled. *tr
CategoryPower Train
DateJun 04, 2020
StateFL
Description
Hard transmission gear shift/engine stall upon acceleration and/or uturns. *tr
CategoryUnknown Or Other
DateJun 01, 2020
StateLA
Description
I noticed that my vehicle periodically but sporadically stalls at time while I am driving. Sometimes it happens as I progress forward from a stop ( atop sign or stop light), but sometimes it stalls while I am in traffic. I am yet to notice any stalling while on the highway. I brought my vehicle to be services and it was recommended that I upgrade my gasoline. The problem is more frequent not than it was before. *tr
CategoryPower Train, Unknown Or Other
DateMay 27, 2020
StateNC
Description
Transmission feels like it is stalling and or pulsating. *tr
CategoryVehicle Speed Control
DateMay 26, 2020
StateOH
Description
The vehicle was traveling on the highway at approximately 70 m. P. H. With the cruise control activated when the vehicle started to accelerate up to almost 90 m. P. H. Without input (depression of accelerator pedal or increasing speed from cruise control buttons) from the driver. The acceleration ceased when cruise control was deactivated by depressing the brake pedal. *tr
CategorySteering
DateMay 25, 2020
StateAL
Description
We purchased the car in 2018. The vehicle's power steering always starts to lock/stick into one direction after the vehicle has been driven for 45 minutes or so. It is most noticable on the hwy at speeds of 70 mph or above, but on longer trip as the car has been running longer, the power sterring locking/sticking takes place lower speeds as well. When thw power steering starts to lock/stick, it requires a jerk force on the sterring wheel to straighten it out and this can easily cause oversteering in the opposite direction. Once the problem starts it is constant and you have to always fight against the power steering. It is dangerous and we are getting rid of the car. We have taken it several times to the chrysler dealeship service department (mopar) and they have always told me the power steering needs an update and have never resolved the issue. They cannot replicate the problem either.
CategoryPower Train
DateMay 21, 2020
StateIA
Description
Since purchasing 10/1/2016 there have been at least 5 - 6 times where the vehicle cut out but did not die. This appears to me to be a defect in the transmission yet the dealer could not locate and fix this issue. There are many documented cases where the transmission was an issue with this model as well as a recall that has been completed on this vehicle. The vehicle has 61379 miles and is now being required to replace the transmission and we are just out of warranty. I feel we are lucky that there has not been an accident caused by the known transmission for this model year. On 05/15/2020 the vehicle had a p0732 error code after the transmission cut out 2 times. This is the exact same issue that has been going on since we purchased as described above. Chrysler dealer now wants to put in the same transmission '21002105 automatic trans assy, r&r ew 2017 from 06/12/16. I have a huge concern that we will end up with the same transmission that is simply unsafe in my opinion, as well as having to put in another transmission down the line. Interestingly enough this code was not still showing when I took the vehicle for an inspection to the dealer on 5/16/2020. *tr
CategoryEngine
DateMay 07, 2020
StateCA
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated while driving approximately 65 mph, the vehicle stalled with several unknown warning lights illuminated. The vehicle was driven to the residence. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer were made aware of the failure. The approximate failure mileage was 80,000.
CategoryPower Train
DateMay 04, 2020
StateOK
Description
Hard (slamming) shifting when accelerating from stop. Feels exactly like being hit in the rear.
CategoryPower Train, Steering, Vehicle Speed Control
DateApr 30, 2020
StateNC
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that while the vehicle was parked, the vehicle inadvertently rolled. Additionally, there was a clicking in the steering wheel while driving. The contact stated that the vehicle was difficult to steer. The contact also stated that the vehicle jerked while changing gears. The contact stated that the accelerator went to the floorboard however, the vehicle failed to respond. The contact was concerned about rust to the hood of the vehicle. The vehicle was taken to an auto body shop and the vehicle was provided a rust treatment however, the rust spot increased in size after the treatment. The vehicle was taken to victory chrysler dodge jeep ram (45 naber dr, shallotte, nc 28470, (910) 356-9867) to be diagnosed. The contact was informed that the throttle body needed to be replaced. The vehicle was repaired however, the failure recurred. The mechanic sealed the steering column with lock tight sealant however, the clicking sound returned and the vehicle remained difficult to steer. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The approximate failure mileage 7,000.
CategoryEngine
DateApr 24, 2020
StateVT
Description
Car starts shaking while driving, with engine light coming on. Also shaking while idling.
CategoryElectrical System, Power Train, Service Brakes
DateApr 14, 2020
StateTX
Description
While pressing the gas going from 1st to 2nd gear the vehicle makes a sudden jerking motion almost stalling, transmission issues since purchased. Back passenger sliding door has not always closed successfully, since purchase, causing safety concerns. Vehicle will not start all the time without unplugging the "brain". Gear shift light is not always on. Brakes have had to be replaced due to an air intake issue. *tr
CategoryUnknown Or Other
DateApr 13, 2020
StateIL
Description
Purchased 2017 chrysler pacifica brand new with factory tow package option able to tow up to 3,600 lbs. Per chrysler. Apparently the van can't tow 3,200 lb. Trailer safely unless the van can control the trailer brakes, which it can not do because chrysler failed to supply wiring under the dash for a trailer brake controller to be connected in the 2017 models. It appears everyone with a 2017 pacifcia with factory tow package are towing trailers unsafely because the van can not stop safely with a 2,000 lb. Trailer in tow let alone a 3,500 lb. Trailer. I filed a complaint with the dealer (ziegler chrysler in downers grove, il) and the bbb id #14203031. With the help of the bbb, chrysler responded stating it was a sales issue and to take it up with the dealer. After going back & forth with dealer and chrysler corp., dealer (sales mgr. Phil) now says its a manufacture problem and chrysler says it can tow 3,600 lbs. It appears chrysler corrected the problem for the 2018 and newer models but not the 2017 models. It seems chrysler is claiming and advertising it can tow 3,600 lbs. But that seems totally false for 2017 models. However, if nhtsa feels its safe for the 2017 pacifica with tow package to tow the advertised weight without operating the trailer brakes then I won't be concerned. Thanks for your time in this serious matter.
CategoryElectrical System
DateApr 07, 2020
StateKS
Description
My van stalled, and the engine completely stopped when I had the brake pressed at an intersection. The brakes locked, I couldnt shift the car, or turn the wheel. I had repeatedly tried to turn the car on and off again and the engine wouldnt start.
CategorySteering
DateMar 23, 2020
StateNM
Description
I bought 2017 chrysler pacifica touring l 3 weeks ago used from a dodge dealership. This past week my wife and I took a long road trip over 1000 miles. The car drove just fine and when we arrived I didn't drive the car for two days. When I went to start it back up, it sent a message saying its lost communication to power steering and the check engine light is on and the steering wheel is near impossible to turn. I'm at a loss because the car drove perfectly for three weeks then sat for two days and just stopped. I can't drive it. Had it towed to dealership and they want to replace steering rack.
CategoryService Brakes
DateMar 09, 2020
StateUT
Description
The brakes have failed five times since I have owned the vehicle twice while I was driving and I suspected the forward crash control did not work as well or it would have stopped me I took it to two dealerships and neither can test it. Plus they said there was no codes why would there be? The one took it on a test drive and said yep it doesn't work he followed a car on the freeway. And it didn't go off. Last week it went off??? So I took it back to a dealer. He said well you don't think it should save you do you. I said yes if I don't hit the brake in time. Isn't that what it is for. I know you shouldn't rely on them but it should work I think? They have no test for this feature. I think that they could follow a vehicle with a foam board hanging back like as consumer reports test it. Two times the van didn't start and twice it didn't stop for the cars in front of me luckily I was able to ride up along side them until it finally stopped it also happened last year and I reported it to you then.*dt*jb
CategoryEngine
DateMar 07, 2020
StateFL
Description
I purchased this pacifica pre-owned in july 2019 with 18k+ miles. From day one I complained about 2 things: 1. Rough idle (vibration) and 2. Brief loss of power on acceleration at about 17-18 mph (from full stop), then "lurching"/jolting into gear and accelerating properly thereafter. Pembroke pines, fl,autonation chrysler dodge jeep dealer first said they couldn't duplicate the problems... Then acknowledged these are actually known common issues but there is nothing they can do to correct the problems. In researching the problems, it looks like nhtsa issued tsbs for both of problems with instructions (to correct).. Please forward the tsb numbers and/or links that I can print and bring to autonation service. Thank you
CategoryPower Train
DateMar 03, 2020
StateTX
Description
Original owner of a 17 chrysler pacifica. We have been exhibiting multiple hard shifts while in motion\driving in both city streets and highways, delays in accelerating from a stop in an intersection, up to a forward lunge while completing a stop at a city street light. I've brought the vehicle multiple times to chrysler and have received the same experience many others have reported from "resetting the transmission learning module" to the most ridiculous "you don't know how to drive a 9 speed transmission". I don't understand how chrysler refuses to acknowledge a well reported issue across multiple forums and to their dealerships. This is clearly a safety and quality issue that needs to be addressed by chrysler.
CategoryEngine, Power Train
DateFeb 25, 2020
StateIL
Description
When braking with left foot to slow down or stop... If right foot is on accelerator the car loses power (engine keeps running though) and cannot accelerate and must stop engine and restart to regain control. Relative had same problem with his 2017 pacifica and was told that there is no fix for this problem. Chrysler hasn't been able to fix mine either. Chrysler closed my case basically saying take it in to be repaired... There is no fix. Happening when car new to present.
CategoryPower Train
DateFeb 25, 2020
StateIL
Description
Hard shifting at low speeds. Loud clunking sound as if someone has run into the back of you. Have had into dealer numerous times. They've reprogrammed the computer and replace valves in transmission and no change. Always get a run around and act like they've never seen the problem even after shown many complaints on line. Very alarming and dangerous.
CategoryPower Train
DateFeb 19, 2020
StateMO
Description
We bought our 2017 pacifica with around 30k miles on it. Shortly thereafter, the transmission would occasionally shift very hard while at a slow speed. It's hard to pinpoint, however it seems to happen between first and second gear. Sometimes it will rev like it has been thrown into neutral, then will finally hit a gear and shift hard with a jolt and loud bang. It did this a number of times so we took it to the dealership. They checked everything out and couldn't find a problem. The dealership said the transmission adapts to each person, so different drivers could cause the problem. However, my wife drives the van 99% of the time and she has the problem even if I haven't driven it in a long time. The problem cannot be reproduced as it seems to happen randomly. Our van now has approximately 50k miles on it and still has the hard shifting problem. The powertrain warranty ends at 60k miles and I'm afraid once it's out of warranty, the transmission will totally go out, costing us thousands of dollars. This same issue has been reported by many other pacifica owners.
CategoryPower Train
DateFeb 19, 2020
StateCA
Description
Just bought this car used a few days ago with just over 40k miles on it. Occasionally after coming to a stop as I excelerate the transmission seems to miss a gear, causing the engine to rev the car to coast and then eventually catches a gear as the car is rev'd and then lunges forward. Again this doesn't happen every time, just randomly.
CategoryElectrical System
DateFeb 07, 2020
StateNY
Description
Panel lights doesn't turnes off after the car is turned off bluetooth doesn't work at all (phone calls does not work any more) radio is dead parking rearview camera, the scale lines disappeared car lock does not work all the times
CategoryElectrical System, Power Train
DateFeb 06, 2020
StateNC
Description
The drivers side automatic sliding door will pop back open once it closes. At approximately 30-40 mph the transmission will slip and it is sounds like a popping noise.
CategoryPower Train
DateFeb 05, 2020
StateMI
Description
Like other complaints. This has been an ongoing issue with our vehicle: driving at low speed (10mph or less) transmission does a hard shift as if it was trying to engage 2nd or 3rd shift. Car does a huge bump when the shift is engaged.
CategoryPower Train
DateFeb 05, 2020
StateDE
Description
The car has rough shifting
CategoryPower Train
DateFeb 03, 2020
StateCA
Description
The automatic transmission seems to skip a gear or two causing the vehicle to violently jerk the occupants forward. At times, it will not accelerate past a certain point and then lurch forward. This seems to happen when accelerating in various settings.
CategoryPower Train, Unknown Or Other, Wheels
DateJan 27, 2020
StateMA
Description
Many other drivers complaining about same issue: 1. Driving at low speed (10mph or less) transmission does a hard shift as if it was trying to engage 2nd or 3rd shift. Car does a huge bump when the shift is engaged. 2. At high speed (65mph ~) is possible to hear a rattling noise coming from left side panel / drivers side. This is very concerning for us. Already have dealer check the vehicle but they always say they could not reproduce the issue. This is happening since the very first recall for this car. Before the first recall, no issue.
CategoryElectrical System
DateJan 25, 2020
StateVA
Description
There is an ongoing issue with the driver side sliding door. It continues to open itself back up after closing. It will be almost closed all the way and then will beep three times and open back up.. There is nothing in the door jam or way of it closing. We have wiped cleaned and vacuumed it, and dealer found no issue. It happens daily. Also at times the sensor does not detect an entire body of my child when closing and will close on the child if they don't move in time.
CategoryElectrical System, Power Train, Vehicle Speed Control
DateJan 23, 2020
StateFL
Description
At 10mph decelerating to stop light. Engine shutoff. On restart error message appeared _service shifter. No lights on shifter designating gear in use was able to return to chrysler service. Replacing shifter. Previously there have been instances when doors opened while car was at 30 mph. That was corrected with new locking computer. Several times the transmission would not shift into drive when car was started. Ignition had to be switched off then on a couple of times before the shifter would work properly. The parking brake would not disengage when car started and brake control button was presseed. Ignition had to be cycled couple of times . Not shifting into drive and failure to disengage brake occurred together frequently but not every time on downhill roads in cruise control at 45 to 55 mph , transmission down shifts so rpm would exceed 3000 and did not immediately upshift when road became flat . Rpm would remain above 3000 for several seconds then return to 1500 rpm. This is a very recent new action. There a disturbing thunk sound and hard jerk when transmission shifts under load at approximately 40 to 50 mph
CategoryEngine, Power Train, Vehicle Speed Control
DateJan 23, 2020
StateIN
Description
When passing a farm tractor car went in to the passing gear and then there was no accelartion would not shift into any gear could not shut car off after awhile side doors wouldn't open after about 2 hours car finally started and went back to normal
CategoryStructure:body
DateJan 23, 2020
StateIN
Description
Popping / creaking noise coming from left and right b-pillars when vehicle accelerates from a stop. Possible body flexing noise.
CategorySuspension
DateJan 23, 2020
StateIN
Description
Vehicle had approx 36000 and just out of warranty.. Creaking / flexing noise heard in front end when accelerating from a stop appeari g to be control arm bushing flexing or engine / transmission mount flex noise.
CategoryEngine
DateJan 21, 2020
StateFL
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that while waiting at a stop sign, the vehicle turned off. No warning indicators illuminated. The contact also stated that the failure occurred at least six times since 2018. The vehicle was taken to the dealer napleton's northlake chrysler, jeep/ram (3701 northlake blvd, lake park, fl 33403) they had not rendered a diagnostic. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 49,000.
CategoryPower Train
DateJan 20, 2020
StateNY
Description
When making a slow turn (15 mph) the transmission first lurched then banged into next gear. The front wheels slipped and lost traction sending the car out of the pavement. I was able to regain control. Then when merging into the highway the transmission failed to reach higher gears leaving us running at just 30 mph and almost being rear ended several times just then the engine light came on. It is the 3rd time this transmission issue has happened. Chrysler replaced the transmission body valve the first time, the second time the whole transmission was replaced both times it took about 30 days to perform the repair.
CategoryPower Train
DateJan 20, 2020
StateCA
Description
We have taken our 2017 chrysler pacifica to the dealer twice for a continuous issue of hard shifting mostly in 1st & 2nd gears. We have been jolting and have had the vehicle completely shut off on us. I was going about 12 mph. On monday, jan. 13, 2020 my 3. 5 yo daughter and I were on a slight hill and the car seized up and lost all function. I slide (I was on a dirt road with some snow) into a ditch and looked out the window to see a large amount of red fluid on the ground. When I exited the vehicle I noticed the distinct smell of transmission fluid. My daughter and I were stuck for hours dealing with this situation. I feel very unsafe in this van. I am concerned if they try to "fix" the problem I will be in the same situation again.
CategoryElectrical System, Engine, Exterior Lighting
DateJan 16, 2020
StateTX
Description
This is the second complaint I have filed in 24 hours. I believe I am having a known problem/recall in my vehicle: engine stall due to software issue an engine stall can increase the risk of a crash. Nhtsa campaign number: 18v049000 I drove about 3 miles. Parked my vehicle and pushed the button to open the sliding back door. When I pushed the button the entire vehicle turned off including the engine and all the lights. Nothing on the dash remained lit. I tried to restart it and nothing happened. No sounds, click or lights appeared. I opened my door and waited about a minute then the interior lights turned on. The sliding back door had to be manually pulled shut at this point. I tried to start the vehicle again and nothing happened. I tried again and it hesitated, then started. I was able to drive about 10 miles to work after that.
CategoryElectrical System, Engine, Steering
DateJan 15, 2020
StateTX
Description
I believe my vehicle is have the issue of a known recall on this type of vehicle: engine stall or loss of power steering assist a loss of power steering assist or a stall can increase the risk of crash. I was driving and suddenly the power steering went out and the vehicle came to a stop. I was instructed on the screen to put the vehicle in park. Once I put it in park the vehicle shut off. I tried restarting it. The brake was stiff and would not push in. When I pushed the button it went to "acc" then when I pushed it again it went to "run" but the vehicle was not on and I could not change the shifter out of the park position. This was very dangerous and happened while vehicles were driving behind me causing people to suddenly come to a stop.
CategoryEngine, Vehicle Speed Control
DateJan 14, 2020
StateNJ
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that while driving at various speeds the vehicle experienced unintended vehicle acceleration. Additionally, while accelerating from a stop, the emergency parking brake independently activated which caused the vehicle to come to an abrupt stop. Additionally, while at a stop light, the economy fuel feature malfunctioned which the engine to not automatically restart when the accelerator pedal was depressed. The vehicle also had experienced electrical malfunctions which caused failures to the wind shield wipers and the door would not lock. The vehicle was taken to the local dealers cherry hill chrysler (1708 west nj ave cherry hill ny.) and rockwall chrysler (970 east interstate 30, rockwell tx) where software updates were performed however, the failures recurred. The manufacturer was notified of the failures and the contact received case numbers: [xxx], [xxx], and [xxx]. The failure mileage was 10,000. *dt information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).*jb
CategoryEngine, Unknown Or Other
DateJan 07, 2020
StateIN
Description
Transmission issues are out of control!!! Vehicle looses power at low speed then lurches into gear thrusting forward at an alarming rate. This has put us in danger several times. Chrysler fails to acknowledge the issue saying they can't recreate the event. On christmas eve the transmission gave out completely going through a light on the highway and lights came on and were flashing. Towed it to the shop where they told us it needed 'reflashed' basically recalibrated and that every pacifica would need this update in order to continue driving. They also charged us 0 to do this mandatory update. Sounds as if that should be considered a recall. I'm not happy to announce the vehicle is back to the same issues and I know it's only a matter of time before it happens again. We have also have to replace all spark plugs and all ignition coils as because the vehicle just breaks downs suddenly cause lights to come in and be flashing while shaking and not shifting correctly. It seems related to the transmission issues but we will never truly know as we are lied to so often when it's in the shop. Chrysler cares is no help at all!
CategoryEngine, Unknown Or Other
DateJan 07, 2020
StateIN
Description
We have had to replace all spark plugs and all ignition coils as because the vehicle just breaks downs suddenly cause lights to come on and be flashing while shaking very violently and not shifting correctly. This is usually following the issues we have with the transmission stalling and hard shifting forward more often than usual. It is underivable in this condition and requires a tow to the shop. We are told this is normal maintenance but starting at 6,000 miles hardly seems normal. Spark plugs shouldn't even need replaced until at least 100,000 miles let alone any sort of coil.
CategoryPower Train
DateJan 05, 2020
StateMO
Description
Has a hard shift when switching gear. Feels like you have been rear ended. I took it to the dealer to get fixed, they told me it was a software update only... This hasn't fixed the issue. Now it shifts hard and is slipping constantly anytime the vehicle reaches above 30mph. The hard shifts cause whiplash to children and adults in the vehicle.
CategoryPower Train
DateJan 04, 2020
StateOK
Description
Transmission intermittently jerks violently when accelerating from around 10-20 mph. This happens most often when we slow down to make a turn and are not coming to a full stop. So when we begin to accelerate after the turn, the van loses all forward momentum and feels like it's in neutral for about 2 seconds and then suddenly lunges forward throwing our heads back into the headrest pretty hard. We've been extremely close to being rear ended twice the past month. This transmission issue has happened roughly 25 times since we bought the van in oct. 2019.
CategoryService Brakes
DateJan 02, 2020
StateAZ
Description
In the past month I had experienced on two occasions, (while in motion and on a city street, specifically on the cross streets of dysart and camelback and a light at dysart and w. Sonoma dr.) that when I engaged the breaks the vehicle failed to slow and I felt as if the breaks were not working and the vehicle was not going to come to a stop. In the same month, approximately a week and a half after the last incident, on december 18th, 2019, my chrysler, pacifica was involved in a motor vehicle accident. Two vehicles in front of me came to an immediate stop. I applied the break but my vehicle began sliding and the abs system did not seem to engage. The accident occurred on litchfield and camelback. My insurance company is conducting an investigation on the accident currently. I feel that it is important that I disclose the problems I had noticed and was ultimately too late to discuss with chrysler. I do not want this issue to occur to anyone else.
CategoryElectrical System, Engine, Steering
DateJan 01, 2020
StateCA
Description
While driving, vehicle completely lost power/stalled. Power steering lost, all acceleration and power assisted braking. Indicator lights for variety of systems light up. Pull over to side and restart vehicle. Vehicle exhibits "haywire" behavior, with indicators for all systems, including traction control tire pressure, battery, hybrid electric system, parking brake, etc. Going off. A short video was taken of this behavior when restart was attempted after the stall. Vehicile fails to restart. After additional try, vehicle starts, and traction control and some other systems remain non functional. Vehicle is returned home, then returned to dealer, who advises that vehicle firmware is up to date, and that the issue "cannot be duplicated." vehicle was up to date on previous recalls relating to stalls. The stall was incredibly dangerous, and dealer does not seem to have any idea what source of the problem is. We have been sent away, being told to return the vehicle if problem shows up again. We do not feel that vehicle is safe to drive, and dealer has done nothing to address or diagnose the issue that caused the problem. The issue came after some other issues with vehicle sometimes indicating that airbags need service, or not recognizing that seatbelts were buckled. I believe the issue to be related to problems with computer firmware governing the vehicle.
CategoryElectrical System, Unknown Or Other
DateJan 01, 2020
StateAR
Description
While vehicle is both stationary and moving the shift selector or dial turns off. You cannot see what gear you are in when this happens. The vehicle has turned off while in motion! The tie rods on this vehicle broke at less than 20k miles. The vehicle has had multiple recalls which have been fixed but continues to have intermittent electrical issues. All of these have been reported to chrysler.
CategoryElectrical System, Power Train:automatic Transmission
DateDec 31, 2019
StateIA
Description
2017 chrysler pacifica. Consumer writes in regards to electrical issues. *ld the consumer stated the vehicle slams into gear. The transmission was replaced twice, but the failure recurred. There was a rattling noise under the driver's side. The vehicle failed to start leaving the driver and passenger's stranded. *js
CategoryEngine, Power Train, Power Train
DateDec 28, 2019
StateFL
Description
While in motion at lower speeds the transmission violently jerks between gears giving the feeling the car is out of control.
CategoryPower Train
DateDec 28, 2019
StateCO
Description
The transmission slipped out of gear and wouldn't shift. The problem occurred while I was driving on the street. This comes after numerous rough shifts that I was told was a computer issue on the transmission.
CategoryElectrical System, Power Train, Vehicle Speed Control
DateDec 27, 2019
StateAR
Description
While driving approximately 65mph on the highway,all of the lights on the dash came on and the car started to slow down even though I had the cruise control set. I tried to press the accelerator and the car would not speed up. I pulled over and turned the dial to park but the p did not light up. While in park the car was jerking forward and I could not set the parking brake. I turned it off at that point and tried to turn it back on to solve the problem. The problem has not yet been solved.
CategoryPower Train
DateDec 26, 2019
StateAZ
Description
The van will sporadically not respond to acceleration between 15-20 mph and will suddenly jerk rather vigorously. It feels very unsafe especially when rear traffic is fast approaching. I have read countless complaints of this same exact issue with this van in various different forums and websites. Owners contacting chrysler and dealerships with no positive outcome. We justly need an investigation.
CategoryEngine, Power Train, Unknown Or Other
DateDec 25, 2019
StateMD
Description
Van stalls and jerks
CategoryEngine, Power Train, Steering
DateDec 23, 2019
StateHI
Description
There has been more than one occasion where my car would shift from drive to neutral or even stalls completely. There have been times where decelerates on its on and when it locks up from the parking gear while trying to shift to drive. Most recent occurrance of this was sunday, december 22, 2019. Acceleration from a stopped position always feels like I was rear-ended everytime. I have had multiple safety recalls and the 2 times I took it back to the dealer for fixing, I reported this concern. Dealership reported finding no issue as reported. I have received of yet another recall in 2018 but have not had a chance to take it in. I fear for the safety of my children and I as this is the only vehicle I have. But these defects that dealership reports as "finding no issue" is not fair. Its a death trap. These stops, stalls, deceleration and accelerations that started in 2017 and continues thru today is presenting a severe danger hazard and I need help.
CategoryElectrical System, Power Train, Steering
DateDec 16, 2019
StateOH
Description
2017 chrysler pacifica, 33'400 miles- hesitation after placed into/ shifting gears from a stopped position, 5-10 seconds until the car jerks into gear from release of break pedal to engaging in selected gear. Heated steering wheel feature only works intermittently, whether selected from settings with start or manually selected, all controls from steering wheel go out periodically after the vehicle has been in motion, will not work at all, including radio controls, cruise control button, u-connect button, vr button- not even the illumination of the controls works when this happens. Usually after the car has been in motion for at least 10 minutes. Has happened several times, but comes back on at random intervals while driving. Has only happened on short trips. Unknown cause. Purchased vehicle used with 20k on it may 30,2019.
CategoryElectrical System
DateDec 12, 2019
StateIL
Description
When using the key fob to remotely close the rear driver side sliding door or the overhead button to open or close the door or the button adjacent the door itself, it will close for only a brief moment and reopen itself on average, 2-4 times after the initial attempt to close it. Two separate times the door has suddenly opened while the vehicle was parked, motor running, without any button or remote being pressed. Super scary.
CategoryEngine, Vehicle Speed Control
DateDec 12, 2019
StateKY
Description
Hesitation when I turn and try to accelerate. I thought it was my gas but I'm seeing there was a recall on some 2017 for this problem. Mine has done this several times when I turn. It has only happened on the city streets while in motion. Almost like it wants to stall out then a small few small jerks and then takes off. I just bought this van in march 2019 from westgate jeff wyler. There was no recalls for this van but I'm having the same problem they recalled on other 2017 pacifica. It's done this several times
CategoryPower Train
DateDec 12, 2019
StateIL
Description
When going about 10-15 miles per hour, the vehicle will suddenly lunge forward and make a tremendous clunking sound like metal against metal. This happens about a few times a month. It can be replicated by barely pressing down the gas pedal, usually happens when navigating through parking lots. Very scary.
CategoryElectrical System, Power Train, Unknown Or Other
DateDec 07, 2019
StateTX
Description
Automatic engine shutoff system shuts off vehicle on hills causing a rollback issue, safety problem. It also shuts off during heavy traffic heating up vehicle considerably. So far two different service departments cannot find any issues. 3 batteries have been replaced in 2 years time. Transmission pops in and out of gear between 2nd and 3rd during city driving. No spare tire!! Patch kit, good luck using it if you have a flat.
CategoryUnknown Or Other
DateDec 06, 2019
StateWI
Description
Navigation system locked up in traffic and caused a distraction contacted fiat chrysler uconnect was told that a update was needed and neither they or dealer could affect the update tthe specialist at uconnect was kym phone 8008266632 ext 3024871 case 68253619
CategorySteering
DateDec 02, 2019
StateWV
Description
Steering sticks in curves. It started on trip to fl in early november and has continued we had it lined up and tires rotated when we got back but it continues and is getting worse.
CategoryPower Train
DateNov 29, 2019
StateSC
Description
My vehicle was stationary while waiting at a red light. When the light turned green, I pushed the accelerator and suddenly, error messages appeared on the dashboard and my car shifted itself into park. I was unable to shift out of park despite multiple tries. I shut the car on and off multiple times and still, the car would not shift out of park. This caused the car to be disabled and not driveable, which is a significant safety issue as the car was blocking traffic.*dt*jb *dt*jb
CategoryUnknown Or Other
DateNov 29, 2019
StateFL
Description
The vehicle stalls when stopping on city street.
CategoryElectrical System, Electronic Stability Control, Power Train
DateNov 27, 2019
StateTX
Description
While coming to a stop on a city street van loses all power and stalls after making a clicking noise. I have to put it in park and start the car again.*dt*jb
CategoryElectrical System, Engine, Power Train
DateNov 26, 2019
StateIA
Description
We are on our second pacifica after the first was bought back by chrysler due to major electrical issues (vehicle would not start or function correctly, dealer couldn't fix it). Now on our second pacifica we have had constant transmission issues... First transmission started slamming into gear (feels like you are being rear ended by another vehicle, this can be at slower speeds
CategoryElectrical System, Power Train
DateNov 22, 2019
StateNJ
Description
My car stalls and jerks when I'm going around 16 mph. Losses power. It clunks and shifts hard like you're being hit from behind. My car has had one transmission replacement a few months back. Today the car has been in the shop for over 30 days with its second transmission issue. Chrysler can"t seem to fix the issue. It's a very scary feeling to loss power in the middle of the highway or anywhere. Please help. My slidding doors had an issue that they will open and close automatically even if I was driving. Very scary. So many more issues. The issues started maybe a month and a half after purchasing the vehicle.
CategoryFuel/propulsion System
DateNov 20, 2019
StateFL
Description
Fuel leak.. With gasoline odor and check engine light with canner code p0456, when I start up the car.
CategoryPower Train
DateNov 20, 2019
StateTN
Description
Continuing to have issues with very hard shift between 1st and 2nd gear and causes to van to lurch when it slams into 2nd gear. It will hesitate then slam into gear hard. This typically happens during slow speed turns or turns from a full stop. It has happened on occasion from full stop going straight. This is very dangerous when pulling out in traffic. I'm taking it to the dealer for the third time to figure out.
CategoryElectrical System
DateNov 16, 2019
StateGA
Description
This is follow up to complaint # 11279161 and #11279427. Went by dealership today, they gave me list of codes they found pcm p152f, pcm p152e, ics b210d16, ics b21dd84, rfh c007700, esm pp060700, ddm b21dd84, ddm b210c16, ddm b286015, pdm b21dd84, pdm b210c16, pdm b286015, msmb21d21, plgm b210d21, plgm b21dd16, rccc b219916, and rccc b21dd84. Also told me they were checking tsb 08-099-18 rev a, something to do with front usb ports. I also was told when they first plugged in hand held scanner it showed bad auxiliary battery. They did full diagnostic and got all these codes. Still not sure what problem is. My other question is when my vehicle died no other lights came on other than the ess warning light. Also I have not gotten any other warning lights when engine shut off.
CategoryElectrical System, Unknown Or Other
DateNov 13, 2019
StateGA
Description
The transmission gets stuck in gear and hits a certain mph and then drops even while pressing the gas. Most commonly happens at 15mph and around 45-50mph. Then suddenly it lurches into the next gear throwing the car forwards and revving up the mph. The doors open and close randomly. The dvd screens don't work consistently and the keys have to be registered to the car frequently bc they lose their connection.
CategoryExterior Lighting
DateNov 11, 2019
StateGA
Description
While driving at 66 miles an hour the ess warning light came on but nothing else occurred. Stopped at rest area, turned vehicle off. Let vehicle sit few minutes restarted vehicle but the ess stayed on with no other effects.
CategoryElectronic Stability Control, Engine
DateNov 09, 2019
StateGA
Description
Had auxiliary battery replaced approximately 5 months ago because the ess was not functionally properly. No problems until today 11/9/19 while on vacation in washington dc. The engine shutoff totally at stop light. Put car in park, depressed brake, vehicle started and ess warning light stayed on and no other lights came on, pulled out of traffic into parking lot and vehicle was slow to accelerate at first, turned vehicle off myself, let it sit a minute. Restarted vehicle with no problems and ess light was off. Called dealership where I purchased vehicle and chrysler customer service about what happened. Neither on had any ideas or suggestions except to take to dealership. Dealership did say might be oil change was due or oil was low. Had oil changed about month ago. Said they had not received any complaints about this 11issue.
CategorySteering
DateNov 07, 2019
StateSC
Description
When making a slight right hand turn the steering does not naturally return to the center position, and must be physically forced to return to the center position
CategorySteering
DateNov 07, 2019
StateSC
Description
When making a slight right hand turn the steering does not naturally return to the center position, and must be physically forced to return to the center position. This problem has persisted for the last couple of weeks
CategoryElectrical System, Engine
DateNov 06, 2019
StateAR
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the engine stalled without warning; however, the electrical system remained activated. The contact was able to engage the hazard lights and move the vehicle out of traffic. The contact also stated that the vehicle exhibited electrical failures. The instrumental panel darkened, the interior lighting did not illuminate, "key fob not detected" or "key fob left" appeared when the key fob was in the ignition switch. The vehicle was taken to mcclarty daniel chrysler, dodge, jeep, ram (3709 south thompson street, springdale, ar 72764, (479)-715-4476). The dealer test drove the vehicle, but was unable to duplicate the failures. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 34,500.
CategoryEngine
DateNov 06, 2019
StateAZ
Description
Tl* the contact owns a 2017 chrysler pacifica. While driving 35 to 50 mph, the vehicle jerked violently when the brake pedal was depressed to stop the vehicle. The vehicle was taken to jim click jeep (701 w auto mall dr, tucson, az 85705, (866) 933-1114) where the computer was upgraded. The dealer stated that the failure could not be duplicated and it was a normal characteristic of the vehicle. The vehicle was not repaired. The vehicle was then taken to larry h. Miller chrysler jeep tucson (7800 e 22nd st, tucson, az 85710, (520) 395-9310), but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no failure with the vehicle. The failure mileage was 18,000.
CategoryElectrical System, Service Brakes
DateNov 03, 2019
StateTX
Description
Sometimes is giving parking brake sign and will not change when you turn the knob to change to another level . Say from p to d and vice-versa. When you drive continuously that way, it drain out the battery. I can conclude that it has both electrical battery problem and the parking brake problem
CategoryPower Train, Suspension, Unknown Or Other
DateNov 03, 2019
StateMA
Description
When driving an turning makes clanking noise under car, car get stuck in cars an then jerks when changes, been telling chrysler dealer where I get my repairs an tune ups I'm told it all part of the electrical system been telling them this since I got the car new 2017
CategoryElectrical System
DateNov 02, 2019
StateVA
Description
2 months after recall for the auto start/stop service, the service stopped working and light came on engine. Could not start car until 3rd attempt. Happened two ties after engine shut off. Brought to dealer, aux battery has 0 charge and a cell in main battery is now bad. Reading several forums this has been common after recall even though it should not have affected it. 9 for diagnostic and 2 to fix, not covered by warranty
CategoryElectrical System
DateNov 01, 2019
StateMS
Description
Couldn't start my car in the morning, got a jump and it started,(this is the third battery I have had with this vehicle and it's only a 2017) after driving out of my neighborhood it shut down, no lights, couldn't put into park or neutral and couldn't open the doors...
CategoryPower Train
DateOct 31, 2019
StateIL
Description
In the past week on 3 separate days, when making a slow turn on a city street, the car will not accelerate for several seconds and then suddenly slams very hard into gear. It caused my children to scream when it happens because it's so jarring. This is extremely dangerous, as the person behind me almost rear ended me each time when this happens! It is a very scary experience and should not be happening on a 2 year old car with only 15k miles! I'm afraid to drive it now. I'm bringing it in to the dealer next week but I've already read of people with similar experiences and the dealer saying "sorry we can't recreate it so don't know what's going on". Chrysler needs to look into this issue asap. It's a very scary and dangerous situation that should not be happening on a new car!
CategoryElectrical System
DateOct 30, 2019
StateNY
Description
When I was driving the car I notices that the monitor screen didnt turn on for 10 seconds after I started the car. The backup camera was blurry and the auto start stop system stopped working all together. The next morning when I went to start car the engine wouldnt start. The screen came on the light came on but the engine didnt start. I had to get the car towed to the dealership and the car wouldnt roll when it was put on neutral. I am being told there might be problems with the wiring and electricity. I saw there was a recall about this but my car didnt have a recall. The dealership is going to charge me insane amount of money to get this fixed. I've only had this car for a year and a half and I bought it to the service shop for more than I could count. This is supposed to be a new car with minimal to no problems. Im starting to get disappointed.
CategoryElectrical System, Engine
DateOct 28, 2019
StateTX
Description
While driving my 4 year old son the other day the vehicle just shut off and it flashed "turn to p (park) to start engine"- this freaked my entire family out. I do not feel comfortable driving this vehicle anymore. I am up to date on all my maintenance and recalls. I have also been experiencing a "bucking" when you turn the vehicle and accelerate. It is as if the transmission is slipping. I am so frustrated and feel like I wasted k of my hard earned money.
CategoryElectrical System, Unknown Or Other
DateOct 26, 2019
StateNC
Description
The start/stop icon appeared on the dash and alerted that the system is not working. It was taken into dealership where they said the auxiliary battery was dead. Auxiliary battery was replaced but light did not go off. Taken back into dealership and was told that it takes time for it to charge and alert should go off after driving. Alert did not go off and was taken back to dealership where they said that the battery system is not charging. Had to reschedule another diagnostic appointment for next week as they did not have time to fix it. None of this covered under warranty as 2017 pacifica has 45,000 miles. Also alerted the dealership about the 'hard stop' jerking that occurs at shift change around 15-20 mph intermittently. They said that this could not be investigated due to the auxiliary battery not functioning.
CategorySteering
DateOct 26, 2019
StateIA
Description
The steering is loose. While turning there is a knock, turning into a parking space or backing out of a drive way, while in park and turning the steering wheel. I took my van in 1 and a half weeks after my warranty expired and they said I needed a new rack and pinion which was going to be over 00,00! The dealership advised me to call chrysler to see if they would cover it, they did not. After further research, it is shown that if a rack and pinion is bad, the front end could fall apart at any time. I only have 36k miles on my van that is 2 years old. That is ridiculous to me, and this is a safety concern. Especially in a family vehicle such as a van.
CategoryElectrical System, Fuel/propulsion System
DateOct 25, 2019
StateWI
Description
My 2017 pacifica has had many electrical problems with the windows, sunroof, sliding doors, navigation, electronic screen, and rear hatch which have been repaired except for the passenger window & sunroof. But the problem that I have told the dealership about repeatedly and they say they can never recreate is that the car doesn't accelerate often times until after the car glides into the intersection, and when it does it lurches forward. I drive cautiously because I know I am at risk of getting hit if the engine doesn't kick in the next time I turn in front of oncoming traffic! This has been going on since I bought the car.
CategoryPower Train
DateOct 25, 2019
StateWI
Description
We apparently have the same problem as many other chrysler pacifica owners. The van hard shifts into gear and it feels like someone has run into the back of our van. (it seriously hurts your back and neck.) the dealerships have reset the computers, etc but it hasn't solved the problem. We've been told by the service managers that they're familiar with this complaint but that chrysler has told them that the van is shifting correctly, they cannot do anything more and their hands are tied until chrysler comes up with a different solution.
CategorySteering, Vehicle Speed Control
DateOct 24, 2019
StateKY
Description
I was turning at an intersection and my pacifica stalled and would not go until I slammed on the gas because a car was coming and I almost got hit. It's very unsafe for my kids to be in the van if it's going to stall when turning.
CategoryElectrical System, Exterior Lighting, Unknown Or Other
DateOct 21, 2019
StateMO
Description
Since purchasing our pacifica, we have had nothing but issues that seem to not be getting resolved with chrysler besides continuously in the shop. We purchased the vehicle brand new so we would not have the hassle of an unreliable vehicle. The vehicle has left us stranded with less than 30,000 miles on it. While driving down the interstate, the back hatch came open. After pulling over to fix this, as I had kids in the car, the vehicle kept opening. The dealership explained that there was a recall and fixed the issue. Chrysler was very difficult to work with through the first issue. The case manager said that I was exaggerated over the issues. We then had the automatic start/stop go out, this caused our display screen to freeze up as well to where we could not use our controls. At this time we again begin experiencing issues with the back hatch again. Upon contacting chrysler a new case number was given and we were once again sent to the dealership. Shortly after being in the shop, I dropped my child off at soccer practice. When I returned to my vehicle the whole system shut down and doors opened and would not close all electrical was shut down. The vehicle had to be towed and was in service department for a week. We were left with one vehicle trying to haul our 5 children around with work as well. Recently the 9-1-1 is stuck on and freezes the display screen, along with the driver passenger sliding door opening without command of the button. The vehicle is scheduled to be serviced.... Again. This has been an ongoing issue to the point we do not feel safe hauling our family but financially are unable to trade in, leaving us stuck with a hefty car payment and unreliable vehicle. We would not feel comfortable trading this car in for another family as well.
CategoryService Brakes
DateOct 19, 2019
StateCA
Description
2c4rc1gg4hr[xxx] braked at a stop light car started hissing and the brake pushed back and the car started to roll forward vacuum brake booster check valve issue consumer stated about 10 days ago I was driving my 2017 pacific on the road and trying to slow down n stop my vehicle but at the end it could not normal stop. When I engaged the brake pedal it gave the 'pressure' back to my feet and sounds like 'air brake leaking' it was very dangers cause there was a car in front of my vehicle. I pushed hard brake pedal to the floor and the car suddenly stopped. Then I went to the peps boys repaired my cars brake pedal booster. When I did online research I'm not the only one vehicle owner has this safety issue. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tt*dt*jb
CategoryElectrical System, Engine, Power Train
DateOct 18, 2019
StateTX
Description
The vehicle will stall and then hard shift from first to second gear. We initially noticed the hard shifting when we bought the vehicle but thought it might be the auto stop/start system. We didn't think much of it until it started shifting harder when we would stop or be driving. This, at times, caused issues when turning or accelerating to go through an intersection. The vehicle stalling causes a safety hazard and presents an opportunity for an accident to occur due to the delayed response of the vehicle. The cars following behind could potentially rear end the vehicle. The hard-shifting feels like someone hit you from behind and causes back and neck pain from the sudden jerking movement. This vehicle has also completely stopped when being driven causing a serious safety hazard. It started up again immediately after that incident only to not start at all a few months later. This vehicle has been nothing but trouble for us from the very beginning. We stayed optimistic that the recalls would fix the issues. They haven't. It's only a matter of time before someone is seriously injured or heaven forbid dies because of this issue. We have had 8+ service visits for this van. At one time it was completely inoperable and had to be towed to the service department. We are frustrated with chrysler and the service department at ancira chrysler, jeep and dodge in san antonio, tx.
CategoryEngine, Steering
DateOct 17, 2019
StateWV
Description
Tl* the contact owns a 2017 chrysler pacifica. While attempting to reverse the vehicle, the steering wheel needed extra strength to steer and the engine and power steering assist indicators illuminated. The contact referenced nhtsa campaign number: 19v348000 (electrical system). The vehicle was taken to greenbrier motor company (9841 seneca trail, lewisburg, wv 24901, (304) 645-1010), but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vin was not included in the recall. The failure mileage was 46,900.
CategoryElectrical System
DateOct 16, 2019
StateKY
Description
While the vehicle was in motion on the highway, the uconnect system repeatedly displayed requests for setting a time during which the system would undergo an over-the-air software update. This dialog box could not be easily dismissed or cleared. I chose and set a time for the update; however, this request dialog was reinstantiated anytime a button was pressed, thus effectively rendering the touchscreen interface (including the navigation) unusable. The dialog had a default time for the system to update. This was set to the current time plus one minute. While attempting to clear the dialog and use the navigation, this default time was inadvertently chosen. One minute later, while the vehicle was in motion on the highway, the uconnect system initiated a software update which completely shut down the touchscreen interface and displayed a warning which said that the vehicle should be stopped and in park. As the car was in motion on the highway, this warning could not be immediately complied with. The repeated dialog boxes were incredibly distracting. The fact that the driver could inadvertently initiate a software update while in motion is not only dangerous but astoundingly absurd.
CategoryPower Train
DateOct 16, 2019
StateCA
Description
When shifting from 1st to 2nd gear there is a large shudder and the car lunges forward and slams into gear very roughly. This nearly caused me to crash into another vehicle while driving.
CategoryPower Train, Vehicle Speed Control
DateOct 16, 2019
StateVA
Description
Upon a start from a start, the car bucks between the speeds of 14-17 mph while accelerating. The reaction from the car feels like the car was hit from behind. It is random and I not been able to correlate the action with any particular driving characteristic such as a slow or fast start. The car has about 30,000 miles as of this writing and has about 25,000 as of the date of first occurrence.
CategoryPower Train
DateOct 15, 2019
StateVA
Description
Power train intermittently shifts hard at low speeds (under about 20 mph) in stop and go type traffic causing the vehicle to unexpectedly lunge forward. It is believed this will eventually lead to a vehicle accident. The local fica dealer (pomoco nn) is unable to resolve. Vehicle is still under mfgr warranty.
CategoryService Brakes
DateOct 14, 2019
StateTX
Description
The peddle makes an air release noise, and will force my foot up preventing me from breaking. I could be sitting at a light and the vehicle will start driving forward with my foot still on the peddle making an air pressure noise. This happens everywhere I drive and have to stop, if I have to stop immediately I have to use my whole body to push the peddle down making a popping noise sometimes having to release the peddle and try breaking again. I've almost hit several vehicles due to no control of stopping.
CategoryElectrical System, Engine, Exterior Lighting
DateOct 13, 2019
StateMI
Description
I purchased a 2017 chrysler pacifica in october 2016 and it has given me nothing but problems ever since then. Within the first year I took the vehicle back to the dealership multiple time for a wide range of issues 1. The main issue was a hesitation in acceleration (this problem is ongoing) each time we took it in they said that because they couldn't duplicate the problem they couldn't diagnose it, but when we got it home the problem always came back. It just continued to get worse, the warranty we purchased ran out and the vehicle ended up getting towed multiple times for repairs for the fuel system at another dealership (because I lost confidence in the dealership of purchase). The fuel system problem is dangerous because it stalls, stops, and shuts off in traffic. 2. The passenger (right-rear) turn signal and reverse light (right) wiring had to be repaired and is now out again also very dangerous when people don't know you're turning right, we've almost been rear-ended several times due to not having a working rear signal. 3. The lift gate stopped working 4. The engine sounds rough like its ready to shut off. Most of these issues were reported and/or repaired while the vehicle was still under warranty. Now that the warranty has expired all of the cost are my responsibility. A loaner car is no longer an option so I have to pay for rentals or miss work. Copies of the many roadside calls and tows attached.
CategoryElectrical System, Exterior Lighting, Steering
DateOct 12, 2019
StateKS
Description
A/c and heat fan will spontaneously increase and decreased power, dash lights will pulse brightness, dash will flash "electrical failure" "parking brake failure", and power steering starts to fail. Feels unsafe to drive
CategoryElectrical System, Electronic Stability Control, Vehicle Speed Control
DateOct 09, 2019
StateIL
Description
Yesterday morning my battery voltage while driving was fluctuating to low erratically. When I tried to make left turn the battery voltage immediately dropped down drastically to point or cutoff and nearly caused a collision. It then jumped back up to 14. 4v and held that consistently. A few hours later it dropped down while driving. The dashboard didn't have any lights lit and the battery strength was fine other than the erratic fluctuations. I googled and saw there was a recall for this issue on my vehicle type and year. Phone dealership to tell them my car was unsafe and performed erratically because of battery issue. Despite the article from may 2019 pertaining to this same exact issue, they said I didn't have a recall on my car. I did research and it showed the stalling I've experienced was due to battery connector issues. This morning I got into my vehicle just fine. Turned on car and immediately the battery voltage gauge on dash was erratically fluctuating non stop forn10 mins and the car was sounding like it was shutting on and off on its own. The dash lit up and now a icon for emergency steering pops up and stays lit. All of this relates to the mandatory recall article in may 2019 but the dealership says otherwise. Not feeling like dealer is being honest and has best interest of my safety. I attached pic in upper left corner of the emergency steering icon that stayed on as well as shows my battery charge as fine at that moment but was erratically fluctuating when I took the pic this morning
CategoryElectrical System
DateOct 09, 2019
StateCA
Description
While driving, the car disabled radio and navigation to put up an alert to schedule a software update. Attempting to dismiss this alert by selecting a time resulted in the alert coming back. When I hit 'cancel' to block the update, the vehicle decided to perform a software update while driving. The vehicle created an reoccurring driver distraction, and then unsafely performed a software update while driving, during which it disabled emergency services.
CategoryEngine
DateOct 08, 2019
StateNJ
Description
Tl* the contact owns a 2017 chrysler pacifica. While driving approximately 15 mph and attempting to turn on an incline, the vehicle stalled. There were no warning indicators illuminated. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 63,000.
CategoryElectrical System, Power Train
DateOct 07, 2019
StateIA
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the start and stop feature was inoperable and the vehicle failed to start. While driving various speeds, the vehicle shifted roughly and all the instrument cluster warning indicators illuminated. The vehicle was taken to stew hansen dodge ram chrysler jeep (2103 hickman rd, urbandale, ia 50323, (877) 841-4585 where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired several times; however, the failure recurred. The manufacturer was contacted and did not assist. The failure mileage was 15,000. *bf *tp
CategoryElectrical System
DateOct 05, 2019
StateFL
Description
Stopped vehicle and van automatically went into park. Occasionally vehicle will not start when brake/button pressed. Radio goes on by itself frequently while driving. While driving, parking assist went off by itself.
CategoryPower Train
DateOct 05, 2019
StateMN
Description
The car misses different gears as you accelerate. Feels as though the transmission is slipping upon acceleration. The vehicle is in motion with acceleration while these issues happen. It will happen on city streets and highways.
CategoryElectrical System, Power Train, Unknown Or Other
DateOct 04, 2019
StateNC
Description
We have had multiple issues with our 2017 chrysler pacifica. The first issue is when we accelerate between 10 and 20 mph our vehicle revs up and jerks really bad. Literally feels like you have been rear ended. It is like the gear is slipping or it can't find the next year to go into. Another issue we are having is with the drivers side sliding door. I usually have to try to shut it multiple times for it to stay shut. On multiple occasions I have had to hit the button 3-4 times for it to stop popping back open. The last issue is our start/stop feature. It has completely stopped working and it shows a code on the dash. These are all issues we have been dealing with for months.
CategoryElectrical System, Engine, Steering
DateOct 02, 2019
StateTX
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the door push button failed to open the door from inside the vehicle. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. In addition, the vehicle was serviced per an unknown recall. Afterwards, the vehicle failed to start, the steering wheel was difficult to turn, and all the warning indicators turned on and off. The failure recurred twice. The vehicle was previously serviced per nhtsa campaign number: 19v348000 (electrical system). On another occasion, while driving, the steering wheel seized and a warning indicator illuminated, indicating to park and start engine. The engine failed to start. The vehicle was towed to lone star chrysler dodge jeep ram (8811 interstate 35 access rd, san antonio, tx 78211, (210) 828-1515) where multiple inspections were completed. The contact was unaware of the diagnostic results. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: 63275357. The approximate failure mileage was 22,500.
CategoryPower Train
DateOct 02, 2019
StatePA
Description
While driving, having reduced speed from 70 mph to 45 mph, experienced engine shut down. No power - coasting to stop, no power steering. Warning on dash said, "put shifter in p to start." was able to safely pull off road and restart. Continued on trip and same situation happened another 10-15 times. Sometimes there was no shoulder and I had to come to a full stop in traffic to restart the vehicle.
CategoryPower Train
DateOct 01, 2019
StateNM
Description
Tl* the contact owns a 2017 chrysler pacifica. On several occasions, while driving various speeds, the vehicle stalled without warning. Also, the vehicle made a hard shift while the contact attempted to depress the accelerator pedal. The contact restarted the vehicle and drove to larry h. Miller chrysler jeep dodge ram albuquerque (8528 lomas blvd ne, albuquerque, nm 87110, 505-404-0108) to be diagnosed, but a fault code could not be retrieved. The contact was informed that a software update was performed; however, the failure recurred. The manufacturer was contacted and provided a case number. The failure mileage was unknown.
CategoryVehicle Speed Control
DateOct 01, 2019
StateOH
Description
I took my vehicle in for an oil change and work up on september 19, 2019. I was reporting rough transmission when switching gears but other than that everything was fine. They ran updates on my cruise control and the like and off we went. The following day I was driving in a flat area out of state with my cruise control set at 70. I was pulled over for a speeding ticket where the deputy reported I was going not 70 but 84 mph!! In the course of the 13 hour drive we noticed that the transmission was still rough and the engine was revving for no apparent reason. Upon returning home, on september 24th, I was taking my daughter to a doctors appointment where I was again stopped for speeding. The trooper said I was going 55 in a 45 when I again had my cruise control set. I am now thinking the first ticket was a warning and not a fluke so I parked my van until my husband was able to follow me home to make sure everything was working properly. On the drive home, again a level surface, I had the cruise control set and noticed the van had accelerated to 55 mph! I have caught it on one other occasion at 10-12 mph over where the cruise was set and managed to get a picture of the dash were it can clearly be seen the engine is revving and the cruise control does not match the speedometer.
CategoryElectrical System, Engine
DateSep 30, 2019
StateMD
Description
When starting the car the engine doesn't always turn over. When this happens all the sensors go down and it tells me I am not in park. The car won't turn off or on and must try it many times before anything else with happen. It seems to happen on a cooler morning
CategoryElectrical System
DateSep 28, 2019
StateMN
Description
The auxiliary battery failed which caused my start/stop system to disable which in turn caused my electronic stability control disable also. I have had the car just over a year with 55,000 miles on it.
CategoryEngine
DateSep 25, 2019
StateTX
Description
When the vehicle is in motion, it feels like the transmission slips and the car will "buck". It will slow so hard that it feels like I've been rear ended. This mostly happens at low speeds. The car will also lose power at low speeds, such as accelerating through a turn. The car will lose power, and pressing harder on the gas pedal doesn't do anything. Its a dangerous situation, as sometimes I'm turning into traffic and the car just won't respond. I've taken the car back to dealer 3 documented times, and they keep telling me its a software update that's needed. They supposedly do the software update, but the problem persists. Its not a safe car to drive.
CategoryService Brakes, Steering
DateSep 24, 2019
StateOK
Description
My husband was driving my 2017 chrysler pacifica on 9/9/2019 around an s turn when suddenly the van lost its power steering. He could not control the vehicle that was traveling approximately 30 mph. He couldn't break and the van hit a curb which caused the vehicle to blow out both driver side tires and rip the drivers front strut apart. In june of 2019 after receiving the notice of recall v53, I took my van to the dealership to fix that recall and any other recalls it may have. I waited approximately and 1 hour and 30 minutes while my vehicle was being fixed. I was told that all were completed and was handed the keys. Right after the accident I received an email about the recall. I called the dealership and they told me they didn't fix recall number v53. I contacted chrysler about the accident and they sent an investigator out to inspect the van. In return I received a letter from fca saying that they couldn't find any issues. I formally believe a malfunction happened at the time of the accident. Over the course of several months since owning the vehicle it had showed signs of an existing problem which we made complaints at the dealership and nothing was ever found. When you come to a stop or slow down to come to a stop/yield and accelerate the van would buck and or jerk as if it were to loose power and shut off. Something is wrong with the van whether it's related to recall v53 or an un-identified problem.
CategorySteering
DateSep 24, 2019
StateVA
Description
For the past month or so when the vehicle is going in curves the steering wheel is sticking. It's almost like there is no power steering. I feel like I could wreck my vehicle because it is very hard to control due to the steering. This is occurring when the van is in motion, accelerating, when I try to turn the wheel back straight
CategoryStructure:body
DateSep 24, 2019
StateNM
Description
Transmissions jerks hard when you go from a low speed to a higher speed. Plus it won't respnd when you press on the gas. Tried crossing an intersection and got stuck in the middle for a few seconds with cara coming at me because it would not go. Was pressing on the gas but no response. Now the paint is al bubbling up around the edge of my hood. The transmission issues has been going on since I got the car. Chrysler will do nothing. The paint started a couple months ago.
CategoryElectrical System, Power Train
DateSep 23, 2019
StateMN
Description
As I was driving down the highway my passenger window suddenly rolled down then my dashboard lights flicked on and off multiple times. The battery light and no traction light blinked, too. As I went to pull over to stop, the car completely shut off once I braked. I was able to restart and continue driving at that time. I was going roughly 65 mph when the initial problem began.
CategoryPower Train
DateSep 23, 2019
StateIL
Description
Purchased vehicle new dec 2, 2016 and it had problems with jerking when shifting and sometimes not wanting to speed up. Complained to dealership but they found nothing on computer readout but did mention that the transmission had to adjust to my driving. This continued and I continued to mention it whenever took vehicle in for servicing or recalls. On recall was to replace a control module of some sort------now after this module was changed the jerking was less frequent and so I lived with it. Now sept 21, 2019, I had just started car and was started down a side street in grant park, il. When car started jerking real bad and engine light came on, a red warning light came on, and a alarm like the "seat belt not hookedup" came on. I quickly stopped turned car off and waited about 5 minutes. Started car back up, red warning light did not come back on, the warning alarm did not come on, but the engine lit stayed on. Sept 23, 2019 took car to dealer where service manager put it on the computer but it did not have any problem messages and the engine light on the instrument panel turn off. Service manager said he would have me bring it back in later this week so it can be looked at. Service manager who I know well did mentioned as we were talking that a lot of people have complained about this transmission like I have. I have over 45000 miles on this vehicle and should this transmission later be deemed bad, I don't feel I should have to pay to get it fixed.
CategoryService Brakes
DateSep 23, 2019
StateTX
Description
The brakes routinely are slow or stiff to engage. While driving, the brake is applied and the vehicle starts slowing down; then it seems like the brakes quit working. It is very unsettling. I pressed down hard(er) on the brakes and they engaged. Multiple times this has caused me to almost crash. On one instance (while in motion), I was unable to stop at a red light -- rolling straight through. On another occasion, I was able to slow at a stop sign, but not come to a complete stop. The dealer had the vehicle for three weeks and initially stated that it was an issue with the brake booster, but later stated that they could not replicate the issue, so they returned the vehicle to us without any repair.
CategoryService Brakes
DateSep 23, 2019
StateMN
Description
With just over 45,000 miles on the odometer, the van developed a leak in the vacuum booster. This initially happened while stopped at a stop light. The van would continue to roll forward until we put it in neutral. When we took it to the dealer for repairs, they verified that it was a leak in the brake booster and that it was not covered under warranty with the miles we had on the van. They also verified that there was no recall on this.
CategorySteering
DateSep 20, 2019
StateMO
Description
Tl* the contact owns a 2017 chrysler pacifica. While driving various speeds, the steering wheel seized for approximately three to four seconds without warning. The contact stated that the failure occurred intermittently. The vehicle was taken to auto plaza chrysler dodge jeep ram farmington (970 e woodlawn dr, farmington, mo 63640, (573) 431-7800) where it was diagnosed that the rack and pinion module defaulted and the power steering module needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and did not assist. The failure mileage was 74,300.
CategoryElectrical System
DateSep 19, 2019
StateIL
Description
On september 16, 2019 near 10 am my 2017 chrysler pacifica was parked in family garage since the 13th without being driven. The key fob didn't work and no power was available to start or accessories. An attempt was made to jump it with cables from my wife's car and it would not start. Tow was request to near by dodge dealer jack phelan in countryside, ill. Early afternoon two different tow truck companies were summoned and they both were unsuccessful in jumping it. After two days they stated the batteries were defective and both needed replacement. Still under warranty otherwise cost was given as over 0. 00.
CategoryElectrical System, Engine, Power Train
DateSep 16, 2019
StateWI
Description
Vehicle was being driven at approximately 35 mph when it spontaneously became extremely lower on power and lost all power steering along with numerous error messages and dash lights being illuminated. The van was able to be driven into a parking lot where it was restarted and driven through the lot. After approximately 30 seconds the van had the exact same issue but this time was not able to be restarted. Martins chrysler of untion grove wisconsin came and picked up the vehicle. The owner of martins said the vehicle started but then he experienced the same issue we had. Aside from some start/stop and electrical/charging system error messages previously there was no warning at the time of this incident. We've had the van in before for these error messages but the dealer never found the cause of the issue.
CategoryElectrical System, Unknown Or Other
DateSep 16, 2019
StateOH
Description
After several stops for shopping the van would crank over but not start, repeatedly. After 15 minutes of trying and a 5 minute cooldown the van started.
CategoryEngine, Fuel/propulsion System, Unknown Or Other
DateSep 16, 2019
StateMI
Description
Driving vehicle and it just turns off. I am 80 and it turned off in traffic circle. It has happened twice and is exactly described in june recall. Vehicle has no open recalls and has happened twice in last week.
CategoryEngine
DateSep 16, 2019
StateTX
Description
While leaving the neighborhood, came to a stop, auto stop/start engaged, released brake to accelerate, vehicle died. Moved shifter to park and attempted to restart. Odd stuttering sound like the engine can't turn over. Repeated several times without success, then called for a tow to dealer. Radio still worked and both batteries had been replaced about 3 weeks ago. Dealer says abs error light is on but vehicle started. Awaiting diagnosis.
CategoryPower Train
DateSep 16, 2019
StateIN
Description
Vehicle will constantly hard shift. Either from a complete stop, where it will then hard shift and jerk you forward. Sometimes multiple times in a row. Have also experienced pressing on the gas pedal in a intersection and nothing. Will not go and then all the sudden does a hard shift and will accelerate. This has been on city streets and highway. Many times it will be from a complete stop. Have taken it into the service department where I purchased the vehicle 1 year ago. Find nothing wrong with it. Never taken it in for any other issue.
CategorySeats
DateSep 14, 2019
StateCO
Description
The 2nd and 3rd row are not compatible with proper car seat installation.
CategoryPower Train
DateSep 12, 2019
StateOH
Description
We purchased the vehicle in sept 2017. About a month after we purchase the brand new van, we started having issue with the transmission slamming in to gear. The first time it happened, we literally thought the person behind us at rear ended up the jolt was that bad. Upon pulling over and inspecting, we discovered we werent. Over the last 23 months, we have had nothing but issues with the transmission. It shifts so at times it makes you dizzy. This takes place between 10-17 mph. In august 2018, our family was on our way to a fun day when at 10mph the van slammed so hard all 5 of us in the van felt our necks crack and we got dizzy instantly. Needless to say, we had to pull over because I couldnt see straight to drive and my elderly mother hurt for 3 days. I told her to go to the er for proof that the van is hurting the people driving it. We have called the dealership on several occasions and they wont do anything. Telling us they can reprogram the transmission. Give it time, the tranny needs to adjust how we drive never fixes the issue at all. We have an almost 2 year old toddler and we are petrified to turn her to forward facing in fear if the transmission slams, it would break her neck. Yes, the van had 32,000 miles or so on it but its our primary vehicle. We cant sit home and twiddle our thumbs. So, yes unfortunately we have to still drive this van, even if it kills us.
CategoryElectrical System
DateSep 10, 2019
StateNC
Description
Vehicle stalling due to dead battery according to dealership. Vehicle stalled while driving. I was able to start it again after coming to a stop, but it took 3 times pushing the start button before it turned over. Had the vehicle towed to the dealership to run diagnostic and they concluded the battery was dead and no other malfunction was reported.
CategoryUnknown Or Other
DateSep 10, 2019
StateVA
Description
I was hit head-on by a driver travelling in the opposite lane who went over a median on a 45 mph city street. I had a split second to start braking but the other driver did not even attempt to stop. None of the airbags in the van deployed. I was injured and the van had extensive front end damage.
CategoryFuel/propulsion System, Power Train
DateSep 09, 2019
StateFL
Description
Vehicle is slamming into gear generally in 2nd or 3rd gear.. We have contacted chrysler corporate as well as the dealer multiple times however we are told they cannot replicate. The problem continues to worsen
CategoryEngine
DateSep 08, 2019
StateTN
Description
First time apex august 6, 2019 - started car in driveway. Proceeded to drive out of driveway and engine shut off. Second time was september 7, 2019. In a parking lot at store started car. Proceeded out of parking lot onto a small street to a stop sign at end of street. Pulled out of street onto 4 lane highway when engine shut off. Were able to just make it to the center turning lane to stop and restart car. Car was purchased at a chrysler dealer used on july 5, 2019. No notice was given to us regarding issues with this make/model.
CategoryElectrical System
DateSep 05, 2019
StateIN
Description
Back up camera has start to malfunction. More times than not when you go into reverse the camera either comes up black, black with warning lines, blue screen, fuzzy pictures, great pictures then you move and it freezes. This is becoming ridiculous with a pretty much brand new vehicle. Needs to be addressed and fixed properly.
CategoryPower Train, Steering
DateSep 04, 2019
StateVA
Description
Our pacifica has a problem when starting from a complete stop, accelerating, usually around a turn. Exactly at 15-18 mph (first to second or second to third gears), the van will have a very large jerk, the gas pedal must be released, losing acceleration. Once this has passed, you can proceed with accelerating as normal. The jolt from the shift feels like you have been rear ended, causing slight whiplash if you are not ready for it. This problem usually come in spurts, not happening for several weeks, then 1 or 2 a day for a few days. The dealer reviewed the problem and "was not able to replicate the issue" so nothing is wrong with the vehicle according to them. This issue has occurred since about 10,000 miles on the odometer.
CategoryPower Train
DateSep 03, 2019
StateIN
Description
Service shifter warning- vehicle decides to give this warning which causes van to lock transmission in park and engages e-brake. Luckily this has only happened when vehicle is stationary, but has occurred on neighborhood street, in restaurant drive thru, in our driveway and in parking lots. We continue to have this issue even after dealership replaced transmission valve body control that was expected to fix the ongoing problem. Van has been towed or out of service 4 times now for same issue.
CategoryAir Bags
DateSep 02, 2019
StatePA
Description
Air bag sensor light continued to come on and the dealership determined that the air bag sensor in the passenger seat was malfunctioning. The notification stated, "your vehicle's air bag warning light recently indicated the air bag system may not be working properly. The air bags in your vehicle might not inflate in a collision, or they could inflate without a collision if you do not get the required service. Have your vehicle checked at your dealership." the replacement would cost over 0. Our chrysler pacifica is just out of warranty as it is a 2017 with 43,000 miles on it, so this sensor issue would not be covered. This seems like a possible recall considering it happened in a vehicle only 2. 5 years old.
CategoryPower Train
DateAug 29, 2019
StateDE
Description
Vehicle will not start. Starting gear shifter problem. Note that vehicle is in park, vehicle not reading shifter location. Vehicle was working fine the day prior to incident was parked overnight in my driveway issue presented itself the following morning when trying to start.
CategoryElectrical System, Engine, Service Brakes
DateAug 28, 2019
StateVA
Description
We took a 7 hr trip in our 2017 pacifica on sat back home from vacation. The next day we drove to a local movie theater. We observed several warning lights appear for no reason. The next day the van would not start. Both batteries are dead. We used a battery charge to charge main battery but it would only charge to 11,6 and will not start the van. We tried jumper cables. Nothing will start the van. When roadside assistance came to tow the van to the shop the manual park release did not work and the rear tires were locked. Something is seriously draining the battery as soon as you take it off the battery charger. Something in the computer is sucking all the life from the battery. Very frustrating since I just took the van into the shop a couple of weeks ago to get the fourth recall issue fixed.
CategoryElectrical System, Engine, Unknown Or Other
DateAug 27, 2019
StateNY
Description
The car simplywont start. Check engine light turned on, service abs, service esc, parking brake unavailable, power steering unavailable. The power doors dont work. Shifter is lockedand the auto park brake was locked. The car wont even shift to neutral so it can be towed.
CategoryUnknown Or Other
DateAug 23, 2019
StateNY
Description
I took my vehicle to a garage to have a check engine light looked at. It was determined that it is the active grill shutter switch. They stated that they would have to order the part and do some rewiring. If there is no recall, why would rewiring of anything be need to repair the issue, and not just replacing the part.
CategoryPower Train
DateAug 22, 2019
StateSC
Description
When leaving from a complete stop, at around 20 mph the vehicle loses power and then slams into gear. When this happens it feels like someone has run into the back of the vehicle. It happens quite often. At least 2 to 4 times a day. There are no indicator lights that come on when the happens. I have had it to multiple dealer shops to have it fixed but it doesnt do it when some test drives the vehicle. I have paid for multiple diagnostic test and nothing shows as being wrong. I have read multiple complaints about this same issue but never found any information on what the cause could be. This has been happening for the last 5 months. Vehicle is still under manufacturer warranty.
CategorySteering
DateAug 20, 2019
StateTX
Description
Driving multiple occurrences of brief loss of power steering at speed in motion. Hesitation, difficult, hard to turn. Googled this issue an observed a fca recall. I called fca customer services and they stated my vehicle is not in the recall by vin. However it is an early 2017 model.. I am filing this as my wife reported this to me for the first time that it had occurred to her recently when driving. After she told me 3 miles later while I was driving at speed oft 45mph in a wide sweeping turn the steering resisted input on me to return to center and caught me by surprise for a brief second then resumed back to normal. At that moment I myself had just what she told me happened to her multiple times recently when driving. We no longer want to drive the vehicle and deem it a safety risk due to this steering issue.
CategoryPower Train
DateAug 19, 2019
StateAZ
Description
When accelerating from a complete stop or in between 5-10 mph there is no forward movement but as the accelerator is pushed the rpm's go up until there is a rear impact type feeling that occurs and the transmission engages and at this point the vehicle continues forward. In the instances where it happens at the 5-10 mph area, it typically happens when you let off the accelerator and 'coast' then push the accelerator to go continue forward. This has been occurring since I purchased the vehicle in 2017 and was told by the dealership that this behavior from the vehicle is a 'characteristic' of the van. I have filed numerous complaints with chrysler and everytime I take it to the dealerships I complaint about this as well. I also had to have the engine and transmission mounts replaced and even after fixing those the vehicle still continues to have this issue. It is not happening consistently but approximately 5-10 times a week. L
CategoryPower Train
DateAug 19, 2019
StateTX
Description
While in cruise control I had to accelerate and the transmission slammed into higher gear; felt like transmission coming out of vehicle. Also slams when at a stop and pedal pushed down fast. Also while moving and pedal pushed down fast as when needed to pass a vehicle. Slamming can occur whether on city streets at slower speeds or highways at higher speeds. When I go to a dealer and ask about recalls or reports of the same issues they say no and move on with no further discussion. 3 year/36000 miles warranty covers only through the expected/predicted factory life of the parts. Afterwards, they know parts will fail and consumers must pay for an extended warranty, which has a deductible, when parts fail if they don't want to pay for all the repair due to factory failures of not building a quality oriented vehicle, that should last at least 200,00 miles without failures. My current mileage is 38974.
CategoryPower Train
DateAug 19, 2019
StateNY
Description
When accelerating from a stop light or stop sign the transmission sometimes shifts very hard, causing a jerking to passengers. Brought to dealer. They said no code and they couldn't replicate so nothing they can do.
CategoryElectrical System
DateAug 18, 2019
StateCO
Description
When parked, the car would not initially "push to start" and when it did start it displayed errors to "service shifter, " "service parking brake, " "parking break unavailable." vehicle was parked in garage.
CategoryExterior Lighting
DateAug 16, 2019
StatePA
Description
In the first 500 miles of driving my new pacifica on at least 5 occasions I have used the turn signal and while pushing the arm to signal I also manage to push it forward. I have done this during the day and then when night comes I turn on the headlights to find that they start with high beams. As I never use high beams this comes as a surprise and I don't even think to look to see if it happens until someone flashes their lights at me. Having the high beams on unexpectedly is not safe. It should be much harder to accidentally (or on purpose) turn on the high beams. Or there should be a way to disable the [xxx] things so they never go on. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryPower Train, Structure
DateAug 15, 2019
StatePA
Description
Inquiry on behalf of constituent regarding the concerns of her 2017 chrysler pacifica. *ld the consumer stated the vehicle stalled randomly on multiple occasions. When the vehicle would stall it became difficult to restart. *js
CategoryElectrical System, Engine, Unknown Or Other
DateAug 14, 2019
StateNC
Description
Engine stalling when idle or during take off but quickly restarts when putting it in park. At times it goes directly to park on its own after shutting down. Recently the vehicle lost power while driving around 50 mph. I coasted to the stop light put it in park and it restarted. Loosing power completely after stalling but after a few minutes of waiting it restarts. Shift service warning appears but resets before taking it to dealer. Often shift indicator lights don't work but will after the car restarts hours later. Windows go down on their own while driving.
CategoryElectrical System, Power Train
DateAug 13, 2019
StateMI
Description
Tl* the contact owns a 2017 chrysler pacifica. While accelerating from a stop, the vehicle jerked. On some occasions, the vehicle would shut off in the middle of traffic and restart. In addition, the "auto stop" indicator was illuminated. The vehicle was towed to fox hills chrysler jeep (734-892-2220, located at 111 ann arbor rd, plymouth, mi 48170) where it was diagnosed that the battery needed to be replaced. The manufacturer was made aware of the failure and referred the contact to nhtsa. The vehicle was not repaired. The failure mileage was approximately 21,500.
CategoryPower Train
DateAug 12, 2019
StateAL
Description
We were driving in marrietta ga around 11am in heavy traffic, when my wife stared to accelerate the transmission shifted hard,(I thought we got rear ended),my wife's car would not shift gears,so we are doing 30mph in heavy traffic trying to get off the road safely with our kids in the car,so we finally got off the road, got out to check the car,in chrysler & dodge newer models you cannot check transmission level because of sealed dip stick,so I googled the problem,their was tons of reviews of this problem from chrysler pacifica owners, chrysler said it was normal from the reviews,this can't be normal,please check into this before some one gets killed ,(2017 chrysler pacifica) thanks david
CategoryUnknown Or Other
DateAug 06, 2019
StateAZ
Description
My 22 month old went out the front door while at a family party. He went to our parked car, pushed the button on the chrysler handle, went to the front seat, locked the car, and turn the car in the acc position which blew out hot air. The car was able to turn on because the keys were left in the car. He tried climbing in the back to push the button to open the door again but because the car was locked it wouldn't open. All he had to do to get in the car was push a button but once the car was locked it was impossible for him to figure out how to get out. Having such an easy way for a van door to slide open is a huge safety hazard for small children. I have a video of how easy it was for him to get into the car as well.
CategoryElectrical System, Engine, Power Train
DateAug 05, 2019
StateCA
Description
Van would not pick up speed in highway. Pulled off at next exit and while attempting to pull off to the side the engine stalled and shut off. The shut off was on a road. Had one failed start the. We were able to drive off.
CategoryElectrical System
DateAug 04, 2019
StateNY
Description
At least 6 times in the past 8 months the vehicle has failed to start. It behaves as if both batteries are dead. After using a trickle charger I can get the car to start. It's been returned to the dealer numerous times. Each time they report that they charged the batteries and everything is fine and chrysler will not let them replace either battery since "no error code is reported". Supposedly they checked the charging system as well as looked for a parasitic draw and found nothing. We are afraid to use the vehicle lest we get stuck far from home. In desperation I replaced the main battery at my expense. In all cases the problem occurred when the vehicle was parked in our drive. Some cases overnight and others after returning from an errand run.
CategoryEngine
DateAug 03, 2019
StateCA
Description
Stalled when I pressed accelerator and died adter waiting for a light. Turned off and I had to restart the car in an intersection with a bus behind me!
CategoryEngine, Power Train
DateAug 01, 2019
StateMI
Description
Tl* the contact owns a 2017 chrysler pacifica. While accelerating from a stop, the vehicle abruptly jerked forward without warning. The contact also stated that the check engine indicator illuminated intermittently. The vehicle was taken to parkway chrysler dodge jeep ram (21560 hall road, clinton township, michigan 48038, (586)-800-3578) to be diagnosed, but no failure was found. The dealer reprogrammed the quick learn and the clear shift adapter. The contact was unsure if the parts that were reprogrammed were for the transmission or the engine; however, the repair did not correct the failure. The manufacturer was contacted. The approximate failure mileage was 5,000.
CategoryEngine, Power Train
DateAug 01, 2019
StateOR
Description
My 2017 pacifica touring plus van shut off three times. After the first shut off I took it to dealer for this issue, but they could not able to recreate the "shut off" , they said they fixed something for not to shut off, but recently on 7/29/19 and 7/31/19 it was again asked to move shift to p and shut off, even I tried to restart the engine, it didn't after 3 to 4 times try it was started again. I was middle of the road with speed limit 40mph, lucky none of the vehicle was not close. I see many cases like this with 2017 chrysler pacifica, so I request chrysler pacifica to fix this issue asap by recalling the affected vehicles. It is always life threatening dangerous to the customer. Other than this issue (shut off) the vehicle is good.
CategoryService Brakes
DateAug 01, 2019
StateCA
Description
While sitting at a stop light pressing the brake pedal down, the car began rolling forward. The car continued to roll until I was able to press the brake down to the floor, and it finally stopped rolling. The brake pressure built back up and the brake light came on. The car was towed to the dealership, the break check valve was replaced, but the brakes continued to malfunction. The dealership has the vehicle still, and has not repaired the issue.
CategoryElectrical System, Power Train, Suspension
DateJul 30, 2019
StateIN
Description
I have taken this vehicle in for repairs multiple times and it is schedule for repairs again this week. There have been multiple electrical issues including problems with the sliding doors, anti lock brake system had to be replaced, the battery system is grounding out, issues with the radio screen, and now the auto on off system is not working. In addition, I had to take the vehicle in for the ball joints bolts coming loose three time and they just used loctite to make them say on . They never realigned the vehicle and now I have to replace tires that are unsafe. Chrysler should own this and I am still convinced the ball joints could be damaged from this issue and they should replace them. However, the biggest issue is the transmission. It will be going in for the fifth time this week for the same issue that the dealer keep claiming is how I drive it. When taking off from a dead stop the transmission hesitates, which is a serious safety issue. Also, when driving and you let off the accelerator to brake it will hammer real hard. This a serious safety issue and chrysler and the dealer refuse to own it. I filed my second complaint with chrysler last week. This all needs to be resolved so I have a safe vehicle for my family. I feel they are stalling so my warranty will run out and I have no recourse.
CategoryElectrical System, Fuel/propulsion System
DateJul 30, 2019
StateKS
Description
Tl* the contact owns a 2017 chrysler pacifica. After refueling the vehicle, the contact was unable to restart the vehicle. After several attempts, the vehicle restarted and unknown warning indicators remained illuminated. The vehicle was taken to olathe dodge chrysler jeep ram (located at 15500 w 117th st, olathe, ks 66062, (913) 780-3700) to be diagnosed, which was still pending. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 38,508. Piir = y.
CategoryElectrical System, Engine
DateJul 29, 2019
StateMO
Description
Tl* the contact owns a 2017 chrysler pacifica. While driving approximately 70 mph, the vehicle suddenly shut off. After pulling off the freeway and stopping the vehicle, the contact was able to restart the engine and the vehicle operated normally. The vehicle was not diagnosed or repaired. Lee's summit chrysler (1051 se oldham pkwy, lees summit, mo) and the manufacturer were notified of the failure. The failure mileage was 45,000.
CategoryElectrical System, Engine, Equipment, Service Brakes, Vehicle Speed Control
DateJul 29, 2019
StateLA
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact received notification of nhtsa campaign numbers: 18v049000(electrical system, engine and engine cooling), 18v395000(electrical system, equipment), and 18v332000 (electrical system, vehicle speed control). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received over a year ago. Ray brandt chrysler dodge jeep ram fiat (1660 westbank expy, harvey, la 70058, (504) 334-8908) was contacted and confirmed that the parts were not available. The dealer diagnosed that the battery failed and needed to be replaced. The vehicle was not repaired, but the failure recurred. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. While driving various speeds, the check engine and brake warning indicators illuminated. Also, the vehicle lost power once the contact released the brake pedal. The contact would have to turn the vehicle off and back on in order for the vehicle to resume normal operation. An independent mechanic performed a second diagnostic test, but found no failure. The failure mileage was approximately 53,000. Vin tool confirms parts not available.
CategoryPower Train
DateJul 29, 2019
StateCA
Description
The car will jolt when accelerating from a stop. Usually between 1st and 2md fear, the car will temporarily stop accelerating, while the rpms hold, then jolt forward when the car finally shifts. It feels as if you have been rear ended. It most often happens when I am turning, but also happens going straight from a stop. Problem started around d 20,000 miles, has been to the dealership 4 times, with 2 software updates and no solution.
CategoryElectrical System, Fuel/propulsion System, Unknown Or Other
DateJul 26, 2019
StateGA
Description
On three seperate occasions over the past five months, I have encountered the same issue. While driving between 75-80mph on the highway with 32-44% life on the hybrid battery, the vehicle has shut off the engine. A message comes up on the cluster that I must put the vehicle in park to drive. The accelerator does nothing and power steering is lost. I must coast off the highway. Once parked, the vehicle is in a state that cannot be turned on/off. The vehicle start button shows that the vehicle is on, but the engine is still off. All other electronics in car like stereo and bluetooth work as the center touchscreen remains active. Touching the start button makes this flicker to off, but it immediately returns to this state. My vehicle has been at the chrysler dealer twice already and currently is there for a third time to resolve this issue, but they have no solution. This is deadly!
CategoryPower Train
DateJul 26, 2019
StateNY
Description
The check engine light comes on and the car stall, stops in the middle of the street while im driving with my children. It spent over a month at south shore chrysler in ny before they figured out what was wrong, claimed it was fixed, and the same thing started happening all over again- check engine light and stalling on the road. It has been at south shore chrysler in inwood for about a month now, and nothing has been done to fix this car. It is a danger to drive. I know ny has lemon laws and I want chrysler to buy me out of the remaining 6 months of my lease and take responsibility for this dangerous and faulty car.
CategoryEngine
DateJul 25, 2019
StateMN
Description
Auto stop/start malfunction. After stop at light, engine shuts off but will not restart. Has occurred at least 10 times. After latest failure, parked engine self started in garage, caused co alarm to sound at 1 am.
CategoryForward Collision Avoidance, Vehicle Speed Control
DateJul 25, 2019
StateMO
Description
2017 chrysler pacifica. Consumer writes in regards to defective cruise control feature. *ld the consumer stated the forward collision avoidance system was inoperable. *js
CategoryPower Train
DateJul 24, 2019
StateNY
Description
Very hard gear shifts at low speed - city driving. Jolt to passengers - feels like a low speed rear end bump. Also, vehicle transmission may not engage when attempting 3 point turn. Unable to move. Check engine light now on with code p0732 - gear 2 incorrect ratio.
CategoryElectrical System
DateJul 23, 2019
StateHI
Description
Electrical system began acting erratic. When parked, the car would not initially "push to start" and when it did start it displayed errors to "service shifter," "service parking brake," "parking break unavailable." on the drive, while in motion, the air conditioning began to increase and decrease in power/speed without driver input. The vehicle then turned off on the highway. After restarting and making it home the car had difficulty turning on again. The sliding doors and lift gate were also said to be "unavailable."
CategoryEngine
DateJul 22, 2019
StateAZ
Description
Engine stalls after idling for long period of time. Spent several hours driving at neighborhood speeds to house hunt. This would include idling with air conditioner going for several minutes before moving again. While beginning to move after being at idle for several minutes the car stalled and would not restart. Shut off car for a minute completely and tried to restart. It would idle but would not respond to pushing on the accelerator. After two more minutes with all power off, the car restarted. We drove a mile and the car stalled again. Was able to pull off safely and wait again for a couple of minutes. Restarted and got about a mile again before stalling. Waited three minutes and restarted and got two miles before stalling again. Pulled off waited again, this time was able to drive home. Thank goodness the traffic lights were with us. This car went into the dealer for the same reason last year for the computer reset/reprogram recall. It has happened twice since then. This situation would be almost impossible for any dealer to replicate as it takes several hours of driving and idling to occur. I will mention that I live in phoenix, az and the temperature was apx. 110 degrees on the day of this occurrence on saturday july 20, 2019. The car has less than 7000 miles and was purchased in november of 2017. This does not occur under similar driving conditions when the temperature is below 90 degrees. For more explanation when the stall is being to occur, the accelerator no longer responds to the push on the pedal. You will have several seconds to pull off the road before the call engine stalls out completely and you lose brakes and steering.
CategoryPower Train
DateJul 22, 2019
StateOH
Description
When the van reaches speeds between 35 - 45 miles per hour, the transmission jerks. This happens mostly on the highway or streets where the speed limit is greater than 35 mph.
CategoryService Brakes, Wheels
DateJul 19, 2019
StateFL
Description
1) braked at a stop light car started hissing and the brake pushed back and the car started to roll forward. Service stated brake booster needs repair. 2) turning slow as in backing out of parking spot and there is a creaking sound. Service states needs wheel hubs need replaced. Car is 67,000 miles
CategoryElectrical System, Engine, Fuel/propulsion System
DateJul 18, 2019
StateKS
Description
On friday, 7/12, while my wife, [xxx] along with my 5 children, were sitting at a stoplight in olathe, ks near the intersection of 119th and blackbob , she noticed smoke coming from under the hood. As the light turned green and she accelerated forward, turning west onto 119th st. Within seconds of the light turning green, flames were noticed coming from the underside of the front passenger section of the car. My wife quickly pulled to the side of 119th st, about 50 yards to the west of the intersection with blackbob. She proceeded to help all 5 kids from the vehicle and as they were running away, the vehicle exploded into a fireball. The total time from her seeing smoke to the fireball was less about 4 minutes. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). *tr
CategoryPower Train
DateJul 17, 2019
StateNY
Description
Tl* the contact owns a 2017 chrysler pacifica. While driving various speeds and shifting gears manually, an abnormal noise was heard coming from the vehicle. In addition, the gear shifter was not shifting appropriately. The vehicle was taken to brown's jeep chrysler dodge ram (483 ny-112, patchogue, ny 11772, (631) 289-8500), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000. *bf the consumer stated vehicle was taken in for diagnosis informed by dealership it was transmission and waiting for approval to fix vehicle. *tr
CategoryElectrical System, Power Train
DateJul 16, 2019
StateOH
Description
The most recent occurrence- of many- where the vehicle not operating as it was shifted to/ not staying on/or turning off when the ignition button is pressed is as follows. In a (flat) parking lot the van was parked and turned off> the brake was pressed> the ignition button was pressed to turn the van to 'on' and the word 'run' was illuminated- it was running in full electric mode with a battery of ~85% > the shift knob was turned from p to r> the van was reversed out of a parking spot > the brake was pressed and the shift knob was spun to d > the brake was released as the steering wheel was turned to pivot out of the parking lot however the car continued in reverse. At this point I started filming to 'catch' this problem on film since similar reported issues are always 'non duplicate-able' at the dealership. The ignition button showed 'run', the "d" above the shifting knob was blinking blue, there was an orange 'check engine' light type icon showing on the main screen where the message "shift to p to start" was also showing. I had to press on the brake, shift to p, and turn off the car, then turn on the car in order to have the car be able to drive in a forward motion. While this was in a quiet parking lot me sitting in the middle of a lane was not a problem, and thankfully I was not close to the next car while I was reversing since upon shifting to 'd' I continued backwards towards a row of cars. However, I live on a busy street and often have to reverse out onto a 4 lane road where it is imperative that the van move forward when shifted as such to avoid being hit by fast moving traffic. I have also had similar occurrences happen, and frequently have to press the ignition button multiple times to get the van to turn off once parked.*dt*jb
CategoryElectrical System
DateJul 15, 2019
StateTX
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that there was an intermittent electrical short. While pulling in the driveway, the battery lost power and the vehicle stalled. Ed payne chrysler dodge jeep ram (2101 e expressway 83, weslaco, tx 78599, (956) 272-1902) indicated that the oem battery was not available and the part had to be ordered, which may not be available until july 18, 2019. A loaner vehicle was not provided the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and stated that the vin was excluded from nhtsa campaign number: 19v348000 (electrical system); although, the failurewas identical. The approxiamte failure mielage was 22,000.
CategoryPower Train
DateJul 15, 2019
StateFL
Description
Tl* the contact owns a 2017 chrysler pacifica. While driving 70 mph, the vehicle stalled and turned off on its own. The contact was able to restart the vehicle and drove to a nearby parking lot, but the vehicle stalled again. The contact purchased a new battery and was able to drive the vehicle at a slow speed to her residence. The contact stated that the warning message on the instrument panel indicated that the emergency brake was off. The vehicle was taken to wallace chrysler jeep dodge ram (located at 2755 se federal hwy, stuart, fl 34994, (772) 220-3600), but was not diagnosed or repaired. The contact stated that the transmission was replaced the previous year. The manufacturer was notified of the failure. The failure mileage was 19,000.
CategoryUnknown Or Other
DateJul 14, 2019
StateNY
Description
Problem first occurred in january 2019. Car ran fine the day before and started up fine, while driving it went into limp mode..... Took the car to the place we bought it from and they had it towed to victory chrysler in rome ny. They diagnosed it and said it was the electronic throttle control system. It ran fine up until a few days ago when my wife took it to a store and came out about 30 minutes later and it did not start. We left it in the parking lot overnight and tried it the next day and it started right up. On 7/13/19 we went to our sons ball game and after the game it failed to start again. We had to get a ride home and have it towed to our home the next day because all of the dealerships were closed on the weekend. It is now sitting in our driveway!!!!! I bought this to replace my 120,000 mile honda odyssey and it is not reliable. This problem needs to be fixed asap as we have small children and need something reliable.
CategoryElectrical System, Engine, Unknown Or Other
DateJul 13, 2019
StateNJ
Description
We have had a few continuing problems since the original purchase of a 2017 chrysler pacifica braunability van. The car has had electrical issues and on 3 or 4 occasions has suddenly shut off or stopped working. One time may have been related to a car accident my husband was in. He collided with another car in 2018, immediately after the accident the car was not running, but he hadn't turned it off. It started back up again but this happened 2 or 3 times this year with different electrical features not working making the car inoperable at times. In addition, the air conditioning system has continuously been dysfunctional. We have had it to the dealership a few times for this problem. Most recently it was fixed a couple months ago and it is again not working.
CategoryElectrical System, Engine, Power Train
DateJul 11, 2019
StatePA
Description
While driving my 2017 chrysler pacifica on 7/11/2017 the minivan completely shut off in the middle of the intersection , I have to put it in park and start the vehicle again , hard shifting is been a common issue on a daily basis .
CategoryElectronic Stability Control
DateJul 11, 2019
StateNM
Description
It started with car not starting battery low , once it would start 1 of the windows rolls down by its self , when driving and stopping at a stop light, it would stall had to put it park to get it to start if lucky it would start right away . Once had it not want to start all the lights in the shifter were on ,and could not turn off or on had to unplug battery to be able to start . There was a red dot on the dash and it was saying ign stability failure was also having transmission kick with force like I got hit from behind
CategoryPower Train, Unknown Or Other
DateJul 10, 2019
StateVA
Description
Have taken vehicle into dealer 3 times for hard shifting,check engine light, and when slowing down at time a hard jerk almost like someone running in the back of the vehicle. They claimed once it was that the oil needed changing and this last time that it had the wrong oil and oil filter ( which the dealer had done). They can never had the jerking issue or the hard shifting issue repeated. Also recently it hesitates like no power when hitting the gas. Over having it in the shop for 2 days each time and it is still under warranty with under 30,000 miles..
CategorySeat Belts
DateJul 10, 2019
StateIL
Description
During the severe braking the belts did not block. My son hit his head very hard in the front seat. It was very dangerous, he could break his neck.
CategoryElectrical System
DateJul 09, 2019
StateTN
Description
When closing the driver side sliding door, it bounces back open one to multiple times before latching shut 90% of the time. We confirm there is nothing in the way of it closing. We have taken it to the dealership under warranty multiple times and they always state it cannot be replicated. Also, on the passenger side sliding door if something gets in the way it will only open a small portion versus opening all the way up or shutting completely. If a child puts their foot up, the door will stop without opening back up. There is no alert/warning on the dashboard and you easily drive away with the sliding door partially open, very dangerous. Another item, if you leave a back door open, the van will allow you to put it in gear without manually taking off the parking assist or again notifying you there is an open door. It will not do you any good to send pictures but I can certainly send a video. This is been ongoing since april 2018 when we purchased the vehicle initially.
CategoryUnknown Or Other
DateJul 09, 2019
StateMS
Description
Stalling stop/start feature
CategoryPower Train
DateJul 08, 2019
StateOK
Description
We bought the car new and there has been an on going random problem car that feels like a hard jolt, like being hit from behind, a loud clunk noise and hesitation when it is shifting gears. It started shortly after 10,000 miles and still continues at 50,000 miles. It happens the majority of the time at 15mph but has happened at 35 mph also. We have had to be checked by the dealership several times and they can not duplicate the problem on demand. They have updated software and replaced a module but it still occurs. This is a safety issue as we have no idea when this will happen and could easily cause an accident. The last time it happened five times within a two hour time period. We drove straight to the dealer and they kept the car eight days and were never able to duplicate the problem so we were told there is nothing wrong with the car. It is just not true. Chrysler cares said since there is nothing to fix they cannot help us. We have no choice but to get rid of the car for the safety of our family.
CategoryService Brakes
DateJul 07, 2019
StateMO
Description
The forward collison and advance warning active braking sysem is a farce. I have taken the vehicle to the dealer to have it worked on but to no aviail. I had an accident and there was no warning and no braking. At one time they suggested it worked but you needed to have the cruise control system on, although the two systems use the same forward camera they are separate systems. Any driver that relies on this expensive system for any kind of aid is in for a deadly trutrh that the system is defective. I have repeatredly tried to test the system and I get nothing.
CategorySteering
DateJul 07, 2019
StateGA
Description
I took my car 2 times already to the chrysler service center to investigate steering wheel problem, and they told me that they couldnt find out any problem. It feels like locking when you turn the steering wheel and turn to other way. My 3 babies are riding in this car and I worry so much. It happens low speed and high speed also (30 - 70 mph)
CategoryElectrical System, Power Train, Structure:body
DateJul 04, 2019
StateIN
Description
First, the two batteries in the vehicles are failing prematurely. Ours just failed about a week after the start/stop system light activated on dash. Our van was parked for 7 days at an airport and upon returning from vacation the batteries were dead and unable to be recharged. Ironically, my sister-in law in california whom we were visiting, had the exact same problem with theirs while we were there. Again, a 2017 chrysler pacifica. My research shows this is a reoccurring issue all across the country according to google research and carcomplaints. Com. Some people are having their van die or stall while in motion. Second, there is a problem with the paint bubbling up around the hood edges. Again, my research on google and carcomplaints. Com reveals many are suffering this bubbling paint issue. Last, the transmission has an extremely hard shift intermittently between 10 to 15 mph. So hard in fact, it feels as if you have been rear ended. Again, research on google and carcomplaints,com and pacifica forums, indicate this is not an isolated issue. Many are experiencing this issue.
CategoryElectrical System
DateJul 02, 2019
StateAR
Description
Tl* the contact owns a 2017 chrysler pacifica. While driving 35 mph, the vehicle began to hesitate and the security system warning indicator illuminated. The contact stated that the engine seized on the side of the road. The contact had to jump start the vehicle, but the failure recurred. Upon investigation, the contact associated the failure with nhtsa campaign number: 19v348000 (electrical system). The vehicle was taken to an independent mechanic and a new battery was purchased. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The failure mileage was 50,000.
CategoryPower Train
DateJul 02, 2019
StateOH
Description
For a year now our transmission slips when going into first gear. The van will come to a complete stop and then continue moving which results in a hard jerk. It was so bad on a trip that the check engine light came on and we could not get the van out of first gear. We were even trying to drive over the ohio river at the time! We took the van to the dealership. The dealership reset the van but the issues still occurred. We were informed by the dealer that chyrsler will not fix the issues until our check engine light comes on again. We continue to have the jerking issues and the transmission continues to slip. Now the van wants to excel at times. We are completely frustrated with our van!! I am the primary driver and have an extremely bad back! The jerking is causing issues with my back. We would never recommend a chrysler pacifica. I can't believe chrysler willing to put us in danger!!
CategoryEngine
DateJul 01, 2019
StateOR
Description
Pacifica turned itself off when turning left slowly on a hill. I had to start it again. No warning lights or other indicators.
CategoryPower Train
DateJul 01, 2019
StateGA
Description
Hard shifting in low gear (and now sometimes at high speed). The problem began before 25,000 miles. Have taken it to the dealer multiple times for a fix. I'm always told the problem can't be reproduced. I'm now just waiting for the transmission to fail. This is unacceptable.
CategoryPower Train
DateJun 28, 2019
StateDE
Description
Aug 2017 purchased at 14k miles, then rattle noise on start up, then rattle noise upon pressing the gas pedal while accelerating or de accelerating, now downshifting hard, shifting hard to the point it gets stuck for a second, people have almost rear ended me, I have almost rear ended people pressing gas to get it to go and it sticking then suddenly speeding up
CategoryUnknown Or Other
DateJun 28, 2019
StateNY
Description
When the car is either stopped, in park, or shut off and you open either second row power sliding door it will open 99% of the way and then close on its own. The same is true if you are trying to close the door, it will close almost all the way and then just reopen. Sometimes it can take numerous tries before the door opens or closes completely. There are no obstructions, or anything at all in the way that would cause this to happen. I picked a date of june 3rd because you asked for a specific date, but this happens all the time.
CategoryElectrical System, Unknown Or Other
DateJun 26, 2019
StateFL
Description
I have had multiple electrical problems with my 2017 pacifica that began roughly one year into my 39 month lease (currently 22 months in). The auto start/stop indicator and a message saying the hood is open when it's not repeatedly shows on the dash when driving and when stationary. These issues were supposedly "fixed" twice now with a third appointment in a few weeks (takes forever to get in to the dealer and I'm fed up with having to rent a vehicle while the dealer "fixes" the problem). Also, the car has stalled at least 10 times in the past year, most recently yesterday, which requires me to shift to park and restart the vehicle. This too was supposedly "fixed" each time the dealer had it in the service dept. I was very lucky that the car was sitting idle at a red light or stop sign during each of these occurrences. I would hate to think of what could happen if I was driving at any rate of speed and the vehicle stalled. Additionally, the battery indicator has come on twice now in the past two days, which suggests the battery isn't charging right. However, I checked the battery via the vehicle information section on the dash and the battery is running appropriately. I will continue to monitor that as well and have the dealer check it at the appointment in a few weeks. With all of that being said, these problems should not be occurring in a vehicle that is not even two years old! These are safety concerns that have the potential to cause serious harm to the driver/passenger of the pacifica as well as innocent bystanders. It is noteworthy that I currently have 21k miles on the vehicle. These issues began around the 12k mile mark.
CategoryPower Train
DateJun 26, 2019
StateAZ
Description
Hard shift while driving at around 15 mph. It feels like hitting by another car from back. It occurs every time I speed up slowly around 15 mph. Took it to dealer and dealer told me it was because it is 9 speed transmission and the shift range is narrow, and they can do nothing about it. Very disappointing. And not sure if it will damage transmission.
CategoryPower Train
DateJun 21, 2019
StateMI
Description
Tl* the contact own a 2017 chrysler pacifica. While driving 14-18 mph, when either accelerating or decelerating, the vehicle experienced a hard shift. There were no warning indicators or signals illuminated in the vehicle. The contact took the vehicle to southfield chrysler dodge jeep ram (28100 telegraph rd, southfield, mi 48034, 248-331-9937) where it was diagnosed that the vehicle needed an update and there were no failures with the brakes or shifter. The approximate failure mileage was 27,000.
CategoryService Brakes
DateJun 21, 2019
StateIN
Description
The brake pedal becomes hard and a loud hissing air sound comes from the brake pedal. Pedal also pumps on its own while at a standstill. Brake booster is leaking vacuum. This occurs under all driving conditions and times of day.
CategoryPower Train
DateJun 20, 2019
StateFL
Description
I was pulling out into traffic and tried to accelerate and the vehicle wouldnt until I heard and felt an enormous bang from the transmission finally shifting. Had I not had a center lane I wouldve been hit by another vehicle. Dealership stated they can not replicate it so nothing is wrong. Im afraid to drive it especially with my family.
CategoryElectrical System
DateJun 18, 2019
StateIL
Description
Radio screen went black. Nothing connected with screen can be used (radio, backup camera, climate control, etc.
CategoryEngine
DateJun 18, 2019
StatePA
Description
The vehicle has made transmission noises from 11k miles on. They immediately replaced the first transmission, then second one behaved the same. There is a clunking noise when you touch the gas. I filed complaint, took it back in numerous times, they claim "it just does that" now the vehicle is difficult to accelerate in dangerous situations, pushing down the gas, the car does not shift appropriately.
CategoryPower Train
DateJun 18, 2019
StateCA
Description
Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the vehicle failed to accelerate immediately after a complete stop until it reached approximately 30 mph. Afterwards, the vehicle would accelerate normally. The vehicle was taken to hanford chrysler jeep (369 n 11th ave, hanford, ca 93230) to be diagnosed, but they were not able to replicate the failure. The contact also stated that the failure occurred every time the vehicle was driven below 30 mph. The failure began since the vehicle was purchased in july of 2018. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 25,008.
CategoryPower Train
DateJun 17, 2019
StateOH
Description
Since we bought the vehicle brand new in september 2017, we keep having issues with the transmission shifting. It will shift so hard you feel as if you were hit from behind. Its not only nerve wrecking but scary. It does this without warning, usually about 10 to 25 mph, that is enough to cause whiplash at that rate. Its to the point, I m afraid to drive the vehicle not knowing what is going to happen next. It does this whether you are driving on the city streets or highways. We have spoke to fiat chrysler and greve dealership with no results.
CategoryPower Train
DateJun 17, 2019
StateNY
Description
Since the summer of 2018 when my car reached around 15,000 miles, it began hesitating, losing power, being unable to accelerate, and shifting very hard intermittently. It slams into gear so hard at times it feels like the car has been hit from behind. The problem happens most often when turning out into traffic from a complete stop, or when slowing down as approaching a turn and then accelerating after the turn. The transmission was supposedly replaced, and then a month later it happened again, worse than before. The hard shifting also sometimes happened while accelerating to come up to speed while driving on the thruway. The car has also begun revving erratically. Most recently, the rpms shot up to 5000 and stayed there while driving through town at less than 30 mph. Most recently the car was in the shop from 4/1-4/25 and from 5/24 to present.
CategoryVehicle Speed Control
DateJun 17, 2019
StateNY
Description
While operating the vehicle - car unexpectedly accelerated! I quickly reacted and brought a car to a complete stop. Gas pedal broke off. Police and auto-insurer were notified. Police officer stated that broken gas pedal while driving = severe manufacturing defect; and that I am very lucky to come out alive. No one wants to bother with the repair ' now returning this defective product to a loan-lender requesting terminate lease due to a car defect. Leasing agent'notified, doesn't respond. Dealership'refused to accept, each time I call ' requests to deal with manufacturer. Chrysler ' manufacturer-was notified; case was opened = in 2 hrs-matter escalated to the highest department supposedly, and that I would be contacted. My numerous and continues attempts for 2 months = customer care said repeatedly that, as to my particular case, they are instructed to only take my messages; would not transfer to any of the supervisors and declined providing any info. I've been repeatedly told that my case is with a special investigation unit; as I must wait for their call. At each call I'm denied any information or help as to that special investigation unit's address, name of the department, last name of the assigned agent, his title, phone number, contact info, everything literally. Lately, they've been simply hanging up on me. One time one rep said that legal department is holding the process. They reconfirmed-all my messages were delivered and accepted by my assigned case manager, who called our home once - may 9th w/out leaving a message. When I called displayed 586-274-8000 as chrystler grp, it said 'old chrysler non-working number'. Auto-insurer requires full coverage regardless of a defect. Auto-policy adjuster ' can not repair for it's manufacturing defect. Loan-lender demands payments, knows defect, says 'doesn't care' and not helping to get through to chrysler.
CategoryEngine, Fuel/propulsion System, Power Train
DateJun 15, 2019
StateNY
Description
Leasing 2017 pacific touring l. Ever since it passed 8k miles, jerking movements after coming to a stop, like some body hit you from behind. Took it east hills chrysler and jeep dealer in long island, ny twice. The first time they updated the software they said. 2nd time they couldn't duplicate the problem. Ofcourse cuz this jerking movement happens. Sometimes. In june 2019 this is happening a lot everyday with the ny city traffic on the highway. May 2019, van stalled while stopped at red light. Screen said 'shift to park to drive....' had to do shift and press the start button twice to get the control back of the vehicle. This time wife and 2 children with me. Of course ppl started honking and yelling cuz it's nyc. Also most of the time while fueling, the fuel pump stops. Really scared to drive this van anymore.
CategoryElectrical System, Power Train
DateJun 13, 2019
StateNC
Description
Our pacifica was stopped at a stoplight. When the light turned green, the parking brake engaged and a message came up that said to service the shifter. We were able to turn off the engine and restart it, but we were not able to get the pacifica to shift to drive or to get the parking brake to disengage. Sheriff's deputies who came and remained on scene with us who are familiar with chrysler cars were also not able to get our pacifica to move. Thankfully this incident happened in a situation that was not terribly busy. I am concerned that this would have been extremely dangerous if it had occurred on a busy road. The document from the repair cites tsb 18-002-19. The work that was done was to replace the shifter. Our van only had 41962 miles on it at the time of the incident. If this is a common issue, some work should be done to set up some sort of recall that would make this less of a safety issue. As a result of this incident and a similar incident due to a hood latch sensor failure we no longer felt safe in this vehicle. Once the repair was complete, we traded in the van to buy something we feel much more safe in.
CategoryEngine
DateJun 11, 2019
StateSC
Description
After stopping at a red light, attempted to turn left. After releasing brake and attempting to accelerate the engine stalled, cut off, and would not restart for several minutes.
CategoryPower Train, Unknown Or Other
DateJun 11, 2019
StateFL
Description
Car jerks while driving and accelerating on the road. The car jerks while in motion city and highway driving. Chrysler dealership are unable to fix this issue, they have changed battery and updated software but car is still jerking while in motion.
CategoryUnknown Or Other
DateJun 11, 2019
StateCO
Description
I just purchased this vehicle on 05/18/2019. Twice it has stalled out. One time I was at a stop light, the "start/stop" service light came on and it completely died. The second time we where accelerating at an incline and it started to jerk really bad as if it was missing the gears. Then the same service light came on and it stalled again. We pulled over and turned it off for a while. Once we started it operated okay again. I have been doing some research and it sounds like this is happening to many of these vehicle. My biggest concern is that it is going to happen in the middle of an intersection and cause an accident. This vehicle has everything I was looking for but I am now terrified to drive it with my family. It has been taken in to be serviced but because there are no error codes stored I am being told there is nothing they can do unless it happens again. Hopefully, the next time it happens, we aren't in a more dangerous situation.
CategoryStructure:body
DateJun 09, 2019
StateOH
Description
I've only had this chrysler pacifica limited for 3 months, before buying I didn't see that the hood was rusting underneath the paint. The paint is bubbling up at the end of the hood. Is this happening with other pacificas?
CategoryPower Train
DateJun 08, 2019
StateFL
Description
While driving around 30 mph the car on its own slipped out of the drive gear and the dashboard chimed and reported the car was in reverse, the gear knob indicated the same however the car was not in reverse. As I proceeded to drive in traffic, I switched the gear knob to drive and accelerated. The car was sluggish and the rpm were not registering. I drove home (5 miles) slowly because the car was sluggish seemed to only be in first gear. Car was towed to the dealership. They are unable to recreate the problem. This is a safety hazard.
CategoryPower Train
DateJun 04, 2019
StateTX
Description
Over a year ago our pacifica began hard shifting from a dead stop and in lower speeds. Sometimes it is so bad we feel we got rear ended. It is very sporadic and difficult to duplicate. It is becoming very unsafe. My fear is the hard shifting and the car stopping will cause an accident. Dealer says they can't duplicate the problem so they can't fix it. It seems there should be a recall. I have seen at 30 complaints on one web site complaining of the exact same issue.
CategoryPower Train
DateJun 04, 2019
StateSC
Description
My van has had this issue since around 29,000 miles and I am currently around 53,000. I have been to the dealership over 15 times and still have no solution because the problem doesn't show on a computer, nor does it happen when a service tech is with me. When the van is shifting between 1st and 2nd there is a jolt like being hit from behind and a noise. I have this on video 3 separate times and the service advisor tells me that it is normal for a 9 speed transmission to do this. There is no way this is normal, others have been with me and have thought I have slammed on brakes because the jolt is so strong. This happens in parking lots, turns and from a complete stop to start. It always happens at 14-15 mph and is extremely scary at times and there is no solution from anyone.
CategoryPower Train
DateJun 03, 2019
StateMO
Description
I purchased a new 2017 chrysler pacifica van in november 2016. I started to notice a hard shifting pattern, so hard that it feels like I'm being rear-ended by another vehicle. I have taken it to the dealership 4 times with this complaint on 9/13/17, 6/11/18, 2/27/19 and 5/24/19. The first 3 visits I was told that there was a "software update" and that should fix the problem. The hard shifting would be fixed for about 1 week and it would start back up again. My last visit on 5/24/19 I was told that no shifting issues were appearing on the diagnostics test. My van continues to hard shift on a daily basis. This is becoming a real safety concern as one time it shifted so hard while I was driving on the highway it completely jolted my car. Another instance, while dropping my child off at school at the drop off line, I was completely stopped with my break on and as I slowly began to accelerate my car was not moving and then all of a sudden jerked forward. I almost hit the car in front of me. I've been reading countless blogs and forums of the same complaint with other 2017 chrysler pacifica's. Most of the people who drive this vehicle have young children in the car. I do not feel safe in my van and even my eight-year-old keeps asking if we are getting hit from behind by another car because of the jolting. It is a very scary moment when this jolting occurs and it increases my heart rate every time this happens, this happens to me at least three to four times per day.
CategoryElectrical System
DateJun 02, 2019
StateTX
Description
Auto start/stop warning light illuminated on panel. No reason for this to turn on as car was in motion and option had been turned off.
CategoryPower Train
DateJun 02, 2019
StateTX
Description
As we are driving along, especially after a stop or slowing down for a turn, the car jerks suddenly and then accelerates on its own. This has been happening more and more often.
CategoryUnknown Or Other
DateJun 01, 2019
StatePA
Description
Vehicle unexpectantly stalled while in motion.
CategoryPower Train
DateMay 30, 2019
StateNY
Description
While driving my 2017 chrysler pacifica at low speeds (10mph-20mph) it seams to shift out of gear and then slams back in startling everyone in the vehicle feeling like we were rear ended. We have had this vehicle back to the dealer multiple times for the software update. After the update it drives ok for a while then happens again. While operating this vehicle making a left turn into a lane with on coming traffic it occurred almost causing me to get into an accident.
CategoryElectrical System
DateMay 28, 2019
StateGA
Description
---service electronic stability control--- while my was in motion, I received a message saying, "service electronic stability control". During this time, I noticed my vehicle's ac lowered and I could hear the engine shift and I felt a jump. It did this 4 times in a 20 minute drive.
CategoryUnknown Or Other, Vehicle Speed Control
DateMay 25, 2019
StateOH
Description
When accelerating the vehicle often stalls or jerks or does not accelerate as untended. This occurs on freeways and also while turning or accelerating from a complete stop.
CategoryPower Train
DateMay 22, 2019
StateNC
Description
Transmission slipping then shifting hard into gear. The time between shifts is several seconds making pulling out into traffic difficult and dangerous. This happens when the vehicle is at low speed under low to moderate engine load.
CategoryElectrical System, Power Train
DateMay 21, 2019
StateNC
Description
Currently have 53,078 miles on this van. It is serviced regularly by the same dealership we bought it from. Today as I was picking up my kids from school( speed limit is 15 mph) van suddenly lost power, it made beeping noise, and dash said to shift to park. I shifted to park and shut it down then restarted. It is driving normal again but I'm still taking it into dealership because ever since it had a software update last year, I have had issues with transmission slipping as I drive on highway. It slows down by itself and jerks van roughly as it automatically shifts to next gear. Also the trunk stopped making beeping sound when it opens.
CategoryEngine
DateMay 21, 2019
StateIA
Description
When driving and idling going anywhere from 14 to 18 mph. Then trying to accelerate, the car will pause and then a few seconds later accelerate hard with a large jerk almost causing whiplash. I have had it into the dealership for repair multiple times. They have had a new (used) transmission in and the problem persisted. Now we are being told we have to have a 3rd transmission and they want us to pay over 00. We should not have to pay since the van has been in the shop multiple times for the problem.
CategoryElectrical System, Power Train, Structure:body
DateMay 20, 2019
StateOH
Description
Vehicle "jerks" when automatically shifting. This happens at slow speeds, while in motion, on city streets. Has been taken to dealer, and was told nothing could be done unless the "check engine" light was on. Passenger side sliding door will retract as if something is blocking its track when there is nothing there. Paint is bubbling on the hood
CategoryPower Train, Vehicle Speed Control
DateMay 20, 2019
StateTX
Description
When driving the vehicle and turning a corner from a low speed (
CategoryElectronic Stability Control, Power Train
DateMay 19, 2019
StateFL
Description
I've taken my vehicle to ocala nissan shortly after purchase and explained to them that the vehicle was jerking around 15 mph. They tested it and said nothing was wrong because the problem could not be duplicated. The next time I took it I drove with a service advisor and the vehicle did not duplicate. However on the way home it did. The advisor recommended me take the vehicle to be assessed @ my expense. I couldn't afford it at the time so I waited until an oil change was due. On may 15th chryster did an assessment and did not find a problem. They even drove my vehicle 19 miles! The advisor even mentioned that there were 'stored codes' on my vehicle, but did not do any repair! Today may 19th my check engine light is on and my vehicle is slow to accelerate!
CategoryUnknown Or Other
DateMay 18, 2019
StateOH
Description
The backup sensors suddenly stopped working. As soon as I noticed I went into the settings to check that the sensors were not accidentally turned off, they were still checked as on and active. I backed up several more times coming with an inch of my garage wall and still no sensors/noise/alert or brakes automatically being activated. I took it to the dealership and they corrected the issue. That was 8-10 weeks ago and then today backing my car out of the garage my husband almost hit his own car because the backup sensors failed to work. I checked the settings and once again, the sensors are checked and supposed to be working.
CategoryElectrical System, Engine
DateMay 17, 2019
StateTX
Description
Tl* the contact owns a 2017 chrysler pacifica. While the vehicle was stopped on an incline, the engine shut off. As the contact attempted to release the brake pedal, the vehicle rolled backwards without warning. The contact also stated that the vehicle shut off in the middle of traffic. The vehicle was taken to chrysler jeep dodge city of mckinney (972-569-9650, located at 700 s central expy, mckinney, tx 75070) where no failures were found with the vehicle. The manufacturer was not made aware of the failures. The vehicle was not diagnosed or repaired. The failure mileage was approximately 10,000. The vin was not provided. *tr *as consumer stated eliminating the standard spare tire to reduce weight in the vehicle has caused a safety issue as most tire problems cannot simply be fixed on the side of the road with a patch kit. Auto on/off system. Tire patch kit provided with vehicle instead of spare tire during emergencies/tire blow out/ flat, exceeding difficult to use especially for a family vehicle. Kit only works when damage to tire is in a specific place and accessible. 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).'*jb
CategoryPower Train
DateMay 16, 2019
StateOH
Description
Sporadically when shifting at around 15 mph vehicle jerks so hard that it feels like you have gotten hit from behind. This has happened hundreds of times since around 10k miles and now I am at 27k miles. The dealer cannot replicate the problem but I feel it is extremely unsafe. All that has been done to try to fix the vehicle is perform the transmission software update and it did nothing. Also opened a case with chrysler and they have not done anything.
CategoryElectrical System, Unknown Or Other, Visibility/wiper
DateMay 15, 2019
StateTX
Description
As I was exiting the parking garage, the trunk opened up while the car was being driven. There was a loud noise from the liftgate and the rear windshield was shattered, plus the wiper system broke.
CategoryEngine
DateMay 15, 2019
StateCA
Description
Van stalling while moving at slow speed on 101 northbound freeway.
CategoryVehicle Speed Control
DateMay 15, 2019
StateAR
Description
Tl* the contact owns a 2017 chrysler pacifica. While reversing, the vehicle spontaneously accelerated and crashed into another vehicle. In turn, the other vehicle crashed into two additional vehicles. There were no warning indicators illuminated. The air bags did not deploy. There were no injuries and a police report was filed. The vehicle was taken to an independent mechanic, but the cause of the failure was not determined. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 12,496.
CategoryPower Train
DateMay 14, 2019
StateVA
Description
Issues when the vehicle is moving at slow speed going from what feels like 1st second gear and a very hard thump feeling is felt. Rpm guarge gpes from 1500-300 rpm very rapidly then the vehicle shifts gears and the thump or hard shift is felt. Can happen either on highway, city street any roads at all.
CategoryPower Train
DateMay 12, 2019
StateTX
Description
The vehicle will undergo a hard shift when changing from either 1st or 2nd gear. This happens intermittently under no specific conditions with different driving styles the van currently has 31k miles on it with no known accidents or repairs. These symptoms have occurred during city and highway driving. The shift is hard enough to give the feeling that the van has been rear-ended.
CategoryService Brakes
DateMay 12, 2019
StateUT
Description
I reported this earlier. But after some testing chrysler said that this problem has never happened before, but all you have to do is google it and you find many. I think my brakes have failed four times since I have owned it. The day I bought it in 2017 and three times in march 2019. Twice moving and twice when I started it. It didn't finish starting but went to run???
CategoryUnknown Or Other
DateMay 07, 2019
StateSC
Description
While driving the vehicle at between 25 and 30 mph, the front passenger window went down by itself. About 4 minutes later at the same speed the vehicle shut off completely by itself. I was able to steer it into a parking lot and into a parking space. All power was lost when it shut down and even though it was in drive while I was gliding into the parking space, it was as if the vehicle was in neutral. No power steering, so very hard to steer it. After the vehicle stopped completely, the vehicle locked in place. I put the vehicle in park, instructions came up on the dash that said to press brake and start vehicle. I was able to restart it and continue on my drive. This is not the first time the front passenger window has gone down by itself, but it is the first time the vehicle has completely shut down.
CategoryEngine
DateMay 06, 2019
StateMD
Description
Ac no longer blows cool air-- diagnosed as needing a new ac compressor. The ac is not used year round and there is no reason that the compressor should need to be replaced at only 2. 5 years old.
CategoryService Brakes
DateMay 02, 2019
StateFL
Description
Tl* the contact owns a 2017 chrysler pacifica. On several occasions, while the vehicle was stopped at a traffic light, the brake pedal was depressed and felt very firm. The contact stated that it was difficult to depress the brake pedal while attempting to stop the vehicle. The contact also stated that extra effort was required to slow down or stop the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the failure was intermittent. The manufacturer and dealer were not contacted. The approximate failure mileage was 14,000.
CategoryUnknown Or Other
DateMay 02, 2019
StateOH
Description
We have had multiple problems with this van and it's only two years old and when I say multiple it's seven and now eight with the air conditioner blowing hot air. This seems to be a problem with this van from my reading. Now I have been a loyal chrysler owner and dodge pickup owner since 1990 but this kind of makes me want to switch to another make. A loyal owner for years (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
CategoryFuel/propulsion System, Power Train, Suspension
DateMay 01, 2019
StateUT
Description
Transmission shifting issue. Vehicle was at a complete stop. When acceleration from stop and making a right turn , the vehicle acted like it slipped out of gear and back into gear. This caused a violent motion in the car. At times when I step on the gas to accelerate the transmission does not always engage properly and it slips causing a delay in taking off. I have had it back to the dealer for all upgrades or reprograms for this problem and yet the problem still persists.
CategoryFuel/propulsion System, Power Train, Suspension
DateMay 01, 2019
StateUT
Description
Transmission shifting issue. Vehicle was at a complete stop. When acceleration from stop and making a right turn , the vehicle acted like it slipped out of gear and back into gear. This caused a violent motion in the car. This is a repeated issue with this van. At times when I step on the gas to accelerate the transmission does not always engage properly and it slips causing a delay in taking off. I have had it back to the dealer for all upgrades or reprograms for this problem and yet the problem still persists
CategoryPower Train
DateApr 30, 2019
StateWI
Description
There is a problem with the nine speed transmission. Occasionally when shifting from first to second while accelerating from a stop, there will be a loss of power to the wheels even though the gas pedal is still engaged. After a second or two the transmission will shift roughly into the next gear with a great lurch. It feels like another vehicle has nerfed you in the rear bumper. The lurch is that strong. Chrysler says there is no bulletin about the problem. They claimed they reflashed the computer but that did nothing to fix the problem.
CategoryPower Train
DateApr 29, 2019
StateNJ
Description
This problem occurs at least once a week. This happens as the vehicle is accelerating and reaches between 15 to 18 mph. The car stops shifting and feels like it is just shutting off. I have to press hard on the gas pedal to get the vehicle to respond. I have asked the service department twice to fix the problem. Both times, they informed me that the computer scanner shows no concerns and that the technician cannot find the problem after taking the vehicle for a drive. The last technician informed my that chrysler is denying the issue because the computer scanners shows no issues. He informed me that chrysler knows about the issue and will continue to deny it until the government makes them. The other day my husband took the vehicle to the store and he came back a nervous wreck. This same concern happened to him. He said he doesn't know how I drive this vehicle everyday. He thought the transmission just fell out of the car when it didn't properly shift gears. I have three young children and husband that ride in this vehicle with me. I am terrified that one day I will be rear-ended because of the problem with the transmission. If someone is following too closely, one day I will be hit. I have talked to other friends who have the 2018 model and they said the safety concern has carried onto their vehicle and was not corrected. This concern started before 10,000 miles and still continues at over 47,000 miles.
CategoryUnknown Or Other
DateApr 26, 2019
StateNE
Description
Your 2017 chrysler pacifica is a piece of crap. It stinks like crap because the air stinks when it comes out of the vents almost all the time. We already paid to replace the filter. Less than 6 months later we're having this exact same issue. I see that it may be mold or something according to other complaints on your website. I am allergic to mold and it's tmaking me sick. I don't think we should have to fix it again and I want it fixed permanently. What do you plan on doing about this? I know that it's a well known problem that occurs often because I've seen complaints online about it.
CategoryEngine
DateApr 22, 2019
StateMO
Description
Tl* the contact owns a 2017 chrysler pacifica. While making a turn at 35 mph, the vehicle shut off. The contact coasted the vehicle into a parking lot where it would not restart. After making arrangements to have the vehicle towed, the contact was able to restart the engine. A year later, while on a trip, the failure recurred. The vehicle was towed to moberly motor company (1520 n morley st, moberly, mo 65270, (660) 263-6000) where the failure was able to be duplicated. The contact called the manufacturer and was waiting to hear back regarding a possible diagnosis of the failure. The vehicle was not repaired. The failure mileage was 19,500. *bf the consumer stated there was a 2nd failure on 3/28/2019 and vehicle could not be repaired until the problem was duplicated. The dealer still has possession of the vehicle. *tr
CategoryPower Train, Unknown Or Other
DateApr 22, 2019
StateMD
Description
The van jerks and and stalls when shifting gears (especially on low gears). It then suddenly surges.
CategoryPower Train
DateApr 18, 2019
StateIL
Description
At times when I step on the gas to accelerate the transmission does not always engage properly and it slips causing a delay in taking off. I have had it back to the dealer for all upgrades or reprograms for this problem and yet the problem still persists. The other day I was pulling out of a parking lot onto a highway on which there was oncoming traffic. I stepped on the gas and the transmission did not engage properly and then the car did not accelerate as it should have which then caused the oncoming traffic to have to break in order to avoid hitting me. Thankfully, that vehicle was able to stop before hitting me, but I am fearful that one day I will be in a situation where I won't be so lucky when the transmission does this. This has also happened to me when I have had to slow down while on an interstate or highway and then had to accelerate to resume traveling with the other vehicles on the road. At times when the slippage occurs the transmission shifts very hard which is quite alarming.
CategoryEngine
DateApr 17, 2019
StateIL
Description
It started about a month or so after we bought the vehicle. When trying to accelerate after a complete stop the van feels like it's trying to stall then takes off so hard it feels like we've been rear-ended. We've taken the vehicle to the dealer many times & never got fixed. They kept pushing it off & even ignoring me. They finally gave me chrysler customer care #a month ago so I called & got a case. Chrysler finally called me & said there is nothing they can do even though it's still under warranty. We looked up the lemon law & realized they ignored us because we were supposed to start a claim within 18 months of purchase which was last month.
CategoryEngine, Unknown Or Other
DateApr 15, 2019
StateIL
Description
Rough idle and constant rattling noise at highway speeds coming from the lower passenger side of door. Driver's side seat belt area rattling when driving on country roads.
CategoryStructure:body
DateApr 12, 2019
StateNJ
Description
Paint bubbles forming on edges of hood
CategoryPower Train
DateApr 11, 2019
StateFL
Description
When my pacifica is stationary the following dangerous action occurs every time. When the transmission is placed in park and my foot is removed from the brake pedal, the car will roll between 6 inched to 1o inches. I have been told by two different chrysler dealer service departments, "that is normal". I know that this is not normal because I have talked to at least three owners of the same make year and model that tell me, theirs does not roll in park. In addition I have owned at least 2 dozen cars, trucks, and rvs and none of them roll in park. The first time I was standing at the rear of the car to get something out of the rear and the car hit me and made me lose my balance. I have been pushed by the passenger door several times when I get out first after my wife has put the transmission in park but before she takes her foot off the brake. I now try to remember to step away from the car as soon as I exit. In the next step it says when did this happen. I am going to use today's date because it happens every day. It has been going on for at least a year maybe loner. It has been long enough that I can no-longer remember the first incident.
CategoryPower Train
DateApr 11, 2019
StateIA
Description
Transmission shifting issue. Vehicle was at a complete stop. When acceleration from stop and making a right turn , the vehicle acted like it slipped out of gear and back into gear. This caused a violent motion in the car. This is a repeated issue with this van. We feel that this could lead to a bigger issues that could cause injury from an accident.
CategoryEngine, Fuel/propulsion System
DateApr 09, 2019
StateIL
Description
While driving to work in the morning on 19-feb-2019, the mil check engine lamp illuminated as well as the "red turtle" limp mode indicator and a dashboard message stating "vehicle speed may be limited." this happened while driving on local surface streets about one mile from my place of work. I had just turned off a 45 mph main street onto a 35 mph side street. The gas engine in my phev hybrid vehicle stopped working but could still operate at normal speed in all-electric mode. I got to work and plugged my phev van into a chargepoint evse to recharge. At lunch, I ran some errands and noticed that the gas engine still would not operate under any conditions, which is very rare during the harsh, cold weather we were having at the time in the chicago area. After returning to work, I made a service appointment at my local dealership for that evening. On my drive to the dealership after work, the all-electric motor also failed and stopped working about two miles from the dealership. This happened on a 35 mph main street, and I was driving straight down the road at the time. I shut the vehicle off and restarted it and was able to move about 100 feet before it shut down again. I was able to repeat this process 2-3 times in order to turn my vehicle off onto a side street so that I was not impeding traffic on the main thoroughfare. I had my phev van towed to the dealership that evening. It has now been at the dealership for repair for 49 days, and they still cannot determine what caused the loss of power and forward motion.
CategorySeat Belts
DateApr 09, 2019
StateNY
Description
The seat belt on the passenger side in the second row seat fails to latch when you try to buckle it. It was working properly and has suddenly failed to latch on its own. The vehicle has 37k miles. *dt *as *dt *tr
CategoryAir Bags, Engine
DateApr 08, 2019
StateTX
Description
I was in a accident and the other driver was at fault. My passenger side got hit going 65 and the chevy truck ran into to us failing to slow down to there lane ending and hit my passenger side and the side of the van none of my side air bags went off and she was going full speed when hitting us. I was also seen in the hospital due to being pregnant.
CategoryPower Train
DateApr 06, 2019
StateOH
Description
I am clearly having a shifting gear issues. I am getting a major kick in the shifting during low speed, it happens between 15 and 18 mph. The problem is very random. This condition my only happen once a month or it could be several times in a row. I have taken the car in several times. They did a software transmission update. This did not fix the issue. I took it in again on april 3, 2019 and the service department could not replicate the issue. I also drive the car the next day with the dealer's service rep. It did have a slight loose of power between 1st and 2nd gear but we could not get to repeat the hard jerking condition that I was complaining about. The dealer check with chrysler and was told that they are aware of the problem but do not have a repair solution at this time. Thanks chrysler!
CategoryFuel/propulsion System
DateApr 05, 2019
StateFL
Description
Fuel pressure sensor needs replacing. Car has 36,648 miles
CategoryPower Train, Suspension, Vehicle Speed Control
DateApr 05, 2019
StateFL
Description
When accelerating the van jerks then picks up more speed. Sometimes when pressing the gas pedal from park it takes a while to start moving. The shifter gets suck and the doesnt get off the emergency brake.
CategoryPower Train
DateApr 04, 2019
StateIL
Description
When taking off from a complete stop - after car is warmed up - at a low speed, car is unable to shift from 1st and when it finally does it shifts so hard, jarring the car, that it feels like another vehicle has hit us from behind. Usually happens at speeds between 10-20 mph. Happens a few times a week but I cannot recreate it on demand - which is what the service dept would like. I have 9000 miles on my van and has been happening intermittently since I purchased it.
CategoryService Brakes, Unknown Or Other, Vehicle Speed Control
DateApr 04, 2019
StateUT
Description
The fcw doesn't seem to work all the time. The two years that I have owned it it has only activated maybe three times. But what I'm concerned about is the two times I really needed it it worked just the opposite it gave me no brakes and no warning and I had to turn onto the side of the road going around cars and when I replied the brakes they worked. Luckily I avoided a crash and there were no obstacles on the side of the road. I have had it in twice for recalls and told them about it, nothing. Since it just happened a second time I'm taking it to another dealer I have no confidence in a solution. Tho. This van has about 46 minor non safety related problems. Also. I had just turned off the freeway and the brakes took the cruise off but when I approached the stopped cars there was no brakes. And no warning to brake. And no car applied braking as required by the fcw system. As it is supposed to stop you.
CategoryElectrical System, Fuel/propulsion System
DateApr 02, 2019
StateIL
Description
Problema con en tapn de gasolina se activo la luz de check engine se detecto el problema de fuga de aire en la lneas de gasolina , tambin con lo elctrico marca que no est la llave dentro de la unidad cuando s est y no desaparece el mensaje an conduciendo el vehculo, esto pasa cada vez que se baja alguien de la unidad gracias
CategoryEngine
DateApr 01, 2019
StateCA
Description
While in motion on city street the engine caught on fire shortly after dealer service. *dt consumer's wife noticed smoke coming from the engine/hood and then flames. Consumer stated check engine light was on so consumer took the car in. Service report mentions replacing the fuel pressure sensor and steps taken.*jb
CategoryElectronic Stability Control
DateMar 28, 2019
StateVA
Description
The automatic start stop icon randomly comes on and makes it hard to accelerate. The check engine light came on took it into chrysler for repairs and three days later it started again with the automatic start stop icon showing up. The vehicle is moving when this icon comes on and is in motion. It all started after I took it in for a vehicle recall and they said they fixed it. I am unsure of the recall date but I purchased the car in dec of 2017 and have taken it in multiple times. It has only 19400 miles on it.
CategoryEngine, Power Train
DateMar 26, 2019
StateNY
Description
Tl* the contact owns a 2017 chrysler pacifica. While driving various speeds, the vehicle lunged forward when accelerating. The failure occurred intermittently. There were no warning indicators illuminated. West herr chrysler dodge jeep ram of lockport (6200 s transit rd, lockport, ny 14094, (716) 239-4769) diagnosed the vehicle, but could not find a failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 20,000. *tr
CategoryPower Train
DateMar 25, 2019
StateIA
Description
Vehicle was at a complete stop. Turned right onto highway 122 and at 17 mph the vehicle hesitated and violently shifted hard into gear. We feel the safety of the vehicle has been compromised because of the unpredictability of shifting
CategoryPower Train
DateMar 25, 2019
StateIA
Description
Transmission shifting issues. Vehicle was at a complete stop. Was accelerating from a stop and acted like it dropped out of gear and slammed back into gear violently. This has caused us to loose confidence and have safety concerns about our van.
CategoryPower Train
DateMar 25, 2019
StateIA
Description
Transmission shifting issues. After coming to a complete stop, I accelerated and at 36 mph the transmission acted like it dropped out and back into gear making a noise. This continued issue has caused an erosion in our trust in the van to safely provide transportation for our family.
CategoryPower Train
DateMar 24, 2019
StateIL
Description
While in continuous acceleration, 13mph the transmission struggled to shift between 1st and 2nd gears. Eventually, the car thrust forward and shifted forward. Same thing happens when reducing speed. It happens every day and every time I accelerate
CategoryPower Train, Suspension
DateMar 22, 2019
StateIN
Description
I am clearly having transmission issues. At 45,000 miles, I have taken the van in twice so far and no solution is successful. First service was to address the transmission recall which was merely a software modification. This did not fix the issue. I took it in again and the service department could not replicate the issue. I am getting a major kick in the shifting during low speed movement. It happens around 15 mph when acceleration holds steady. It is a violent kick as if another vehicle has hit the rear of our van. This is not ok, nor does it seem healthy for the state of the rest of the moving parts associated. The other issue is within the front suspension. Over even the smallest of bump or uneven road surface, it feels as if something is loose. I had it into the shop to check the struts, joints, etc, and they are ok, but something is not right and I begin to wonder if this vehicle is safe for my wife to drive my family around town in.
CategoryElectrical System
DateMar 21, 2019
StateMA
Description
My 2017 chrysler pacifica lost all dashboard power yesterday which meant no heat, etc. I was going to bring it in to the dealer this morning but the power doors weren't working and it wouldn't start. A few minutes later everything electrical shut down and now it's completely dead. Seems there are many cases of issues with this make model year. Luckily it died when stationary.
CategorySuspension
DateMar 21, 2019
StateMI
Description
We have a 2017 pacifica and noticed a clunking in the front of the car we are about 4,000 miles over the 36,000 warranty and they are telling us that the driver side strut needs to be replaced and chrysler is not willing to budge and fix this problem. I accepted this decision and went to purchase the part from a part shop and no one can get a replacement strut for a 2017 pacifica. I feel this should be covered and is not something that should have gone bad this soon.
CategoryElectrical System, Engine
DateMar 20, 2019
StateTX
Description
On multiple occasions the vehicle's engine has shut off while in operation on city streets bringing the car to a stop in traffic. Two of the occasions have occurred while crossing a street with oncoming traffic. Two of the occasions occurred in our neighborhood street. The vehicle then instructs the driver to shift into park to start the engine again. After shifting into park and attempting to start the vehicle all power/electrical is lost leaving the vehicle stranded.
CategoryElectrical System
DateMar 20, 2019
StateFL
Description
I was in a parking lot and I turned the van on with the lights on auto and the interior lights flashed on then went dark... No speedometer, no gas guage, no navigation, radio, or phone connection. I turned the car on and off twice but it didn't fix it. Then I turned the headlights off and the dash came back. I turned the headlights on and off twice more and nothing changed. We just bought this car and I am concerned it's a lemon.
CategoryPower Train
DateMar 19, 2019
StateIL
Description
While in continuous acceleration, 13mph the transmission struggled to shift between 1st and 2nd gears. Eventually, the car thrust forward and shifted forward. Same thing happens when reducing speed. It happens every day and every time I accelerate.
CategoryEngine
DateMar 17, 2019
StateCA
Description
My start/stop system keeps malfunctioning and my car will shut off in the middle of driving and intersections. Also in about 3rd gear it will shift really abruptly.
CategoryPower Train
DateMar 17, 2019
StateIA
Description
I was at a complete stop with our van, and accelerated away from a stop sign. When the van reached about 36 mph, the van acted like it was going to shift and it dropped out of gear and back into gear making a clunking noise
CategoryPower Train
DateMar 17, 2019
StateIA
Description
I was at a complete stop with our van, and accelerated away from a stop sign. When the van reached about 37 mph, the van acted like it was going to shift and it dropped out of gear and back into gear making a clunking noise
CategoryEngine, Steering
DateMar 14, 2019
StateTX
Description
I continue to have problems with "jerking" while driving my 2017 pacifica. The best way I can describe it as the car "jerks" forward very forcefully. I have had it in 6 times for the same "jerking" motion. I am concerned that it may cause an accident if it jerks and completely stops. The "jerking" happens at very random times, acceleration, coasting, cruise control use, and slowing down. Some days it happens multiple times a day, and others it can go a week or two without happening. Chrysler has replaced valves and the entire transmission unit, however, the problem is still happening. For the past month, when the jerking happens, the steering wheel now attempts to lock and this didn't start happening until chrysler started "messing" with parts. The vehicle was purchased with 18k miles on it as a "chrysler certified vehicle." I have filed a case with chrysler and was told I would be contacted within 24-48 hours and it has been 8 days with no contact from them. I have reached out to them day after day and still haven't recv'd a call back. I don't feel comfortable driving this on busy roads with my children in the car for fear of an accident.
CategorySuspension
DateMar 13, 2019
StateTX
Description
Tl* the contact owns a 2017 chrysler pacifca. While driving approximately 39 mph, an unusual noise was heard from the front passenger side of the vehicle. There was no warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the passenger side motor and strut were fractured. The manufacturer was made aware of the failure and stated that the warranty expired. The contact was informed to call nhtsa. The vehicle was not repaired. The failure mileage was approximately 68,000. *dt*jb
CategoryPower Train, Vehicle Speed Control
DateMar 11, 2019
StateMO
Description
Our pacifica roughly jolts forward when accelerating to about 15mph just after being stopped. It feels like being hit hard from behind. It has been an ongoing issue for over 9 months now. I have young children in the car and it is very scary.
CategoryPower Train
DateMar 11, 2019
StateKY
Description
When accelerating from a stop or from a very slow speed (around 0-5 mph approximately), the transmission will jerk very hard - almost feels like you have been hit in the rear and then when you apply the accelerator, the van will not move for a few seconds, like it isn't getting fuel or something. Then after a few seconds, it will just take off like normal. This has happened 3 times in one week. It is very dangerous as it could happen when you're in the middle of an intersection.
CategoryVisibility/wiper
DateMar 11, 2019
StateIA
Description
Tl* the contact owns a 2017 chrysler pacifica. While driving towards the sun, the contact attempted to lower the sun visor; however, the support screw for the sun visor became loose and dislodged. The contact stated that his vision became obstructed. The vehicle was taken to lakeland chrysler dodge jeep ram (located at 2875 mall hill dr, lakeland, fl 33810, (863) 687-2501) where it was diagnosed that the screw hole was stripped, which caused the failure. A new visor screw was installed. The manufacturer was contacted. The approximate failure mileage was 31,000.
CategoryPower Train
DateMar 10, 2019
StateAR
Description
I purchased my vehicle yesterday evening (3/09/19) and left the dealership to go grab dinner about 1/2 mile away. While sitting and waiting on our food my car lost all power then turned right back on by itself. Unfortunately the dealership was already closed as we had been there 30-45 min after thier closing time and everyone left at the same time we did so I could not go back immediately. We drove the van home (1hr away) then this morning on our way to church I had 3 more of these incidents. It happened once while stopped and 2 more times while driving at 20-40 mph. We now have a service light (a!) coming on and it says stop/start unavailable.
CategoryEngine, Power Train, Vehicle Speed Control
DateMar 05, 2019
StateFL
Description
2017 pacifica continues after multiple attempts to repair to drop/slip out of gear while driving with no warning and then suddenly thrusts back into gear causing the entire car to jerk forward as though we have been hit from behind. These issues happen under 20mph and there is no way to control what is happening. Our necks are forced forward and the sudden shock of the movement forward is not possible to stop. The problem began in december of 2017 and after 4-5 visits to the service I still have no resolution 2 years later.
CategoryPower Train, Structure:body
DateMar 04, 2019
StateNY
Description
The pacifiaca will stall on you iin the middle of traffic while your driving it which can cause a seriously bad accident. And when it do this then it take off which can cause you to hurt someone as well. Very unsafe I've taken it in do the dealership where I purchase it they said it was recall this the 4x I taken it in for the same thing. Now the rear doors from time to time will open. As of today I only have can use one rear door the other door do ot open at all. I'm terrify of drivng this van. I've have spoken too several other owners who's also going throught the same thing will someone please look into the pacficia more closely thisnis a death trap.
CategoryUnknown Or Other
DateFeb 28, 2019
StateOH
Description
When driving at various speeds car will stall and then slam into gear and it feels like you have been hit from behind - have had the recall done that was to fix this problem but it is happening again now with more frequency. Very scary when it occurs.
CategoryElectrical System
DateFeb 27, 2019
StateOH
Description
The uconnect system has gone out in my car ( screen goes black) over a dozen times in 2 years. We are unable to use features such as backup cam, temp contols, navigation, radio etc. It has been to the dealer 6 times and no permanent fix has been found. Last week I re-set the fuse in order to get it to work.
CategoryEngine, Power Train
DateFeb 25, 2019
StateAZ
Description
Tl* the contact owns a 2017 chrysler pacifica. While driving at an unknown speed, the vehicle made a loud abnormal noise and jerked violently. The contact stated that the failures occurred at least five times. The contact planned to take the vehicle to larry h. Miller chrysler jeep dodge ram surprise (13165 n autoshow ave, surprise, az 85388) where they would change the oil and update the computer software. The manufacturer had not been contacted. The vehicle was not diagnosed or repaired. The failure mileage was 13,000.
CategoryElectrical System:12v/24v/48v Battery
DateFeb 19, 2019
StateTX
Description
Tl* the contact owned a 2017 chrysler pacifica. While driving approximately 35 mph, the vehicle suddenly shut off. The vehicle was taken to autonation chrysler (interstate 35, fort worth, tx) where it was diagnosed that the battery was faulty. The vehicle was not repaired and was returned to the dealer. The manufacturer was not notified. The vin and failure mileage were not available.
CategoryPower Train
DateFeb 19, 2019
StateIA
Description
Accelerating in the vehicle to highway speeds when the van acted like is slipped out of gear and went back into gear hard at 36 mph
CategoryPower Train
DateFeb 19, 2019
StateIA
Description
Vehicle was at a complete stop at a stop sign, took a right turn and the vehicle acted like it slipped out of gear, then shifted hard back into gear. This occurred at approximately 13 mph.
CategoryPower Train
DateFeb 19, 2019
StateIA
Description
Vehicle was at a complete stop. Accelerated vehicle from a stop while making a right hand turn onto a highway. Vehicle acted like it slipped out of gear and violently went back into gear. This happened at 12 mph
CategoryPower Train
DateFeb 18, 2019
StateIL
Description
The transmission is shifting into gears incredibly hard. Sometimes it makes a "bang"/"thunk" and when this occurs, it lurches the whole car forwards. It happens intermittently when the van is going from park to reverse, it happens quite often when I am accelerating at speed under 30 mph and frequently happens when speed is down shifting from speed under 30 mph. It also has occurred a few times at speed over 40 mph.
CategoryUnknown Or Other
DateFeb 13, 2019
StateMD
Description
Safety equipment unreliable and dangerous. Cannot see with back up camera in rain, bright sunshine, or any glare. Will run over things this weather. Forward and side cameras are as unreliable, but real problem us in backing up van. Cannot see below tailgate window height. Also, proximity warning units on front and rear bumpers change activated distances regularly, and some work sporadically. I learned not to use them but again, as tear camera useless, this is a very serious risk.
CategoryFuel/propulsion System, Power Train
DateFeb 08, 2019
StateKY
Description
While driving, I experienced a sudden loss of power. The vehicle put itself into a low-speed mode (aka "turtle mode") and then would no longer accelerate at all. It has been determined that an entirely new transmission is required.
CategoryEngine, Power Train
DateFeb 07, 2019
StateNY
Description
Tl* the contact owns a 2017 chrysler pacifica. On several occasions, while driving 55-65 mph, the vehicle jerked and vibrated abnormally. The vehicle was taken to white plains chrysler jeep dodge (located at 70 westchester ave, white plains, ny 10601, (914) 618-4521) to be diagnosed, but the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 16,000.
CategoryEngine, Service Brakes, Unknown Or Other
DateFeb 06, 2019
StateGA
Description
Wife was driving the vehicle and it shut off while approaching an intersection. Vehicle shut down, gave warning that it must be in park before restarting.
CategoryElectrical System, Engine, Power Train
DateFeb 03, 2019
StateGA
Description
Our 2017 chrysler pacifica has been jerking into gear and won't accelerate and then after a few moments, it does. The jerking feels as if someone just hit you from behind and you stall before being able to accelerate. This always happened while in motion flat road, incline, or down hill. When we called the dealership and took it in and informed them of the issue, they said they didn't see a problem. Now, we have an unknown message that says "service shifter". This came after the van was sitting and we got in to start the vehicle. It wouldn't start. Had to wait for a tow. The power windows, doors, hatch won't work but the radio and communications systems work fine.
CategoryElectrical System
DateFeb 03, 2019
StateMO
Description
I purchased a used 2017 chyrlser pacifica and could not get my uconnect to work. I found out that the previous owner maintains the uconnect access account until they cancel it. They can unlock, start and if wanted steal my car using their cell phone. Uconnect does not cancel the account when the car is sold so the previous owner maintains the account until they cancel it. This is very dangerous as the previous owner can effect the operation of the vehicle without the new owner's knowledge.
CategoryPower Train
DateFeb 01, 2019
StateNC
Description
We have owned this vehicle for 2 months, on two occasions we have had the transmission appear to get stuck in a low gear after starting from stop in city traffic, the rpm's go up, engine revs, cars will not accelerate, then goes into gear and drives. Both times we had pulled out into traffic and could not accelerate. On another occasion while going through an intersection around 10-15 miles per hour the vehicle jerked into gear again, wouldn't accelerate, after release the accelerator the vehicle jerked again and then drove normally. This has also happened 4 times while driving through parking lots. It feels as though you have been hit or hit something. No codes came up and dealer can't duplicate the issue.
CategoryStructure:body, Unknown Or Other
DateJan 24, 2019
StateNY
Description
Last night, I opened my car door that was parked in a parking lot to put my 4 year old daughter in her car seat. The sliding car door fell off, driver's rear window shattered. This is unacceptable. A door does not fall off. The entire door fell off and not only did it fall on top of me that I had to catch it but the door scratched the whole driver's side. Glass shattered and pieces of glass flung at my 4 year old daughter. I have had over 6 recalls on this vehicle and now the whole door falls off. I'm at a loss of words right now but the safety of this vehicle is not safe, at all!!!! I need someone to contact me regarding this asap!
CategoryEngine
DateJan 23, 2019
StateTX
Description
Tl* the contact owns a 2017 chrysler pacifica. After accelerating into an intersection, the vehicle suddenly stalled and "shift to park" displayed on the instrument panel. The vehicle was able to restart and was later towed to an unknown dealer. The dealer was unable to duplicate the failure. The manufacturer was not notified. The vin was not available. The failure mileage was 24,000.
CategoryElectrical System, Steering
DateJan 22, 2019
StateCA
Description
Initially, while driving, a brief warning message would flash on the driver's info cluster that the "power steering was unavailable" and then the warning would go away very quickly. However, the warning began coming on more frequently, always while driving, and it would stay on, resulting in a total loss of power steering. This was very frightening since in the large van it became difficult to control while driving at both highway and side-street speeds. When the engine would be turned off and then restarted, the malfunction would resolve, however, it began happening more and more frequently, sometimes multiple times during a short drive. It was very unsafe to drive as the power steering could have potentially gone out at any time, such as a highway corner, resulting in loss of control. The car is now in the shop while they are trying to find a repair for the problem but as of now they are saying it is electronic and not mechanical.
CategoryAir Bags, Suspension, Wheels
DateJan 18, 2019
StateFL
Description
Suspension broke, while driving on I 75 in london ky; airbags never deployed; vehicle became uncontrollable! Can't seem to get any answers from chrysler?? ...*bf.. *tr ..*bf. *jb
CategoryElectrical System, Power Train
DateJan 18, 2019
StateAR
Description
There was a recall due to this vehicle hard shifting. I have had this fixed three times and it is hard shifting again. The vehicle lurches forward and sometimes it feels like it will stall out completely. It occurs when accelerating, especially after stopping. It is worse when shifting from the lower gears when the vehicle just begins to accelerate, however it also occurs while slowing down to turn. The electrical system that monitors the temperature gauge is not working properly. It often shows to be in the negative degrees. This causes the check engine light to come on. This has also been fixed by my dealership but it has continued to occur.
CategoryElectronic Stability Control, Engine, Fuel/propulsion System
DateJan 17, 2019
StateAR
Description
The vehicle electronics malfunctioned with the windows rolling down on there own. Following that the vehicle completely shutdown at around 40 mph locking up the steering, loss of power steering, engine turned off and would not restart. This occurred on the highway and this is the second time this occurred. The key fob will not work and the car will not start again. I can't even lock the vehicle. Luckily we had started to slow down and did not have to turn or this would have resulted in an accident with my kids in the vehicle. I will not be putting my family in this van again.
CategoryUnknown Or Other
DateJan 15, 2019
StateAL
Description
When just starting to drive from a stopped position the car will make a lurch and there is usually a noise with that lurch. This occurs wherever and often when just starting to drive from a stopped position.
CategoryPower Train
DateJan 11, 2019
StateIA
Description
I was at a complete stop at a stop sign on a frontage road waiting to turn right onto highway 122 in mason city iowa. I then accelerated and turned right. As the van reached 17 mph, the van acted like the transmission slipped into neutral for a period of approximately five seconds, and then violently slammed back into gear. During this timeframe, another vehicle approached rapidly from behind and almost collided with the rear of our van. Our van had also had this same occurrence at 36 mph. Our local chrysler dealer and chrysler customer service has been notified of this issue several times and we were told it was normal operations
CategoryUnknown Or Other
DateJan 10, 2019
StateCA
Description
While driving my chrysler pacifica limited 2017,I heard a jerking sound inside the car ,then a series of loud noises,I noticed ther is no connection between steering and whhel,car dragged to the curb,hit the curb and stopped,on examination I noticed front right wheel has come out half way,noticed some kind of metal come through the wheel rim,incident happened infront of school after I pick up my kids,car was driving at 10-20 mile per hour, *dt*jb
CategoryElectrical System, Engine, Service Brakes
DateJan 08, 2019
StateFL
Description
Engine, lights, and all electrical shut off twice. The first time we were stopped waiting to make a left turn. We were able to restart it right away. The second time we were making a right turn off of a busy road onto a side street and got about half way through the turn when everything shut off and we were not able to restart it. This was scary and very dangerous fortunately the van rolled sufficiently to get off the main rd. We tried to push it further but with out electric we were not able to release the parking brake which turns on when the engine stops. We were finally able to start it with the help of a portable jump starter that we always carry in the vehicle. We took it to the dealer and they were not able to find anything wrong. I have no idea what the problem is but it involves a total electric disconnect that is possibly reconnected when an outside power source is introduced (jump starter) . I am afraid to drive it. I notice online several more of the same type complaints. The first was 12/26/18. The second was 1/6/19.
CategoryUnknown Or Other
DateJan 07, 2019
StateIL
Description
Transmission - when traveling at a low speed as in traffic, accelerating from a red light/stop sign ' when the van is shifting from 1st or 2nd to higher gear, the car jerks and sometimes makes a noise. Often times it feels as if the car has been rear ended from behind.
CategoryElectrical System, Electronic Stability Control, Engine
DateDec 26, 2018
StateTN
Description
Vehicle started having issues starting, the vehicle would not start once the start button was pushed. Once it did start and put into reverse or drive the vehicle would not move. I would have to turn the vehicle off, and on again several times before it would start. The vehicle would shut off and then turn back on while on the interstate whenever speed was reduced. The headlights would spontaneously shut off at night while driving, and could not be turned back on. The inside dash lights would also turn off making for a very unsafe situation. The air control also did not work properly. It would be very hot at 68 degrees, and would not blow a steady flow of air. It will speed up then slow down. *bf... *tr
CategoryPower Train, Steering
DateDec 26, 2018
StateTX
Description
My issues started when my auto start/stop stopped working. I took it in to the dealership and they said the accessory battery was dead and they didn't have a replacement in. That it was in backorder. Then my main battery went dead. I had to have my vehicle towed to the dealership. They replaced my main battery and again they made mentioned that the auto start/stop didn't work. I said I know the accessory battery is dead and that it was on backorder. I was told to bring the van back in the following week and they would test the accessory battery again and replace it if was bad. Took the van back. They said it wasn't the battery that something was wrong electrical because too many volts was being outputted. At this time I made mention of the power steering issue. I got a warning light saying it wasn't working. Was told nothing showed up on the computer about the power steering. Took van back in for the electrical system to be evaluated. My husband drove the van and on the way to the dealership tje power steering system cut off and then in mid turn cut back on almost causing him to hit another vehicle head on. Told dealership of the problem and also the jerking issues when shifting into lower gears. Dealership actually figured out it was the accessory battery that was dead so they replaced it. Then while they had it they had issues with the power steering cutting on/off. So they said it was the rack & pinion. They couldn't duplicate the issues with the van jerking into lower gears. Well here we are a month later and my power steering is still cutting off/on while driving causing near car accidents. The van still jerks sometime when trying to get into lower gears. Called chrysler consumer number and they said they would get back with me. The power steering issues is a major safety hazard, can't get van into the dealership till next week because they are behind.
CategoryEngine, Power Train
DateDec 19, 2018
StateFL
Description
Third post of same complaint. Coming from turns or when shifting in low speed, the vehicle randomly stalls upon acceleration then slams into gear, causing the entire vehicle to jolt. Have taken van to original purchasing dealership multiple times (10+) in the past year and a half, and have been told that they cannot find a problem. This category has the most complaints on the nhtsa website all of very similar issue ' something must be done from chrysler.
CategoryPower Train
DateDec 19, 2018
StatePA
Description
Tl* the contact owns a 2017 chrysler pacifica. While operating the vehicle, the transmission malfunctioned when switching between first and second gears. The failure caused the vehicle to forcefully accelerate. The vehicle was taken to videon chrysler (4951 west chester pike, newtown square, pa) where it was diagnosed that the transmission valve body needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vin was not available. The failure mileage was 5,000.
CategoryPower Train
DateDec 19, 2018
StateMN
Description
Vehicle has gotten the update to start. While driving the vehicle had a hard shift or jerk as if gotten hit from behind while going about 25 on a side street after turning onto started to pick up speed. This has happened a couple times. No warning lights have come on.

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Brian Jones

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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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22 COMMENTS
  • Mandi

    2017 Chrysler Pacifica, bought used with 56K miles in 2019.
    Over the last 3.5 years, I have replaced engine mounts, AC unit, fuses multiple times, transmission jerks, car creaks, engine light sensor came on and dealership took 3 weeks to repair (only problem warranty covered). It’s a LEMON. These repairs/replacements are unusual in a 5 year old car with 118K miles.

  • Carolyn H

    Bought my 2017 PC new. I have over 110k on it. Saturday it broke down, all instruments come on radio etc., Won’t start at all !!! But couldn’t go into neutral for towtruck so they left it. I called different towtruck, and this guy knew how to put it in neutral manually. No extended warranty. Been at the dealership since Monday and now it’s Friday problem has not been resolved

  • LDM

    I have 2017cp I’ve had slight banging on the transmission from day one but I’ve found that if you drive the vehicle like it’s a standard transmission it will drive smoother. Also you want to make sure you slow down enough before you make a turn so you don’t coast through the turn but have to accelerate and it won’t hesitate. Since I’ve been doing this it doesn’t act up so much. I’ve now got 274k no real break downs. Hope to drive 400k plus before major failure.

  • Matt B

    @ Joseph J – Had a similar issue with the car saying to put the car in park – lost power steering but the engine light did come on and throw a code. It was a defective pressure sensor in the fuel rail. Luckily we bought the extended Chrysler 5-year, 60,000 mile warranty because I didn’t trust the new platform’s electronics. Was surprised that they didn’t consider the fuel delivery system part of the emissions system, so they said it wasn’t covered under the normal warranty.

  • Lina M

    Ditto to it ALL! My van is right now at the second dealership to be “fixed” they replaced the batteries AGAIN, (it was this past March they were first replaced) I took videos and pictures of the dash to show my husband every time it did something new. Auto stop thing broke, hard shifting, not turning off, dying while I was driving, engine not turning on but all the accessories were on. We have been told every excuse that has been posted. I was stuck on the highway too with my 3 kids in the back. I YouTubed what to do. So we tried everything on our own to fix the problems because we stopped trusting anyone who were employed by Chrysler. I called them out on Twitter, so corporate now knows of all the problems. They paid for a rental vehicle and the battery replacement. I can honestly say this won’t be the last problem I have since NOBODY wants to say it’s the damn transmission or that the van is a total lemon!!!

  • Debbie D

    Looks like Chrysler still cant figure out how to put together a quality transmission/engine. We have a 2009 Town & Country. Shortly after buying it, we started having problems with the engine stalling on the exit ramp after highway driving. Took it to the dealer several times. Each time they told me there was nothing wrong with the car. Finally came across a Lemonlaw website with tons of people complaining about the same thing. I finally called Chrysler corporate to complain. The lady I spoke to said that she wasn’t familiar with any other complaints like mine. I then told her about all of the other folks online complaining as well and that Chrysler was probably looking at a class action lawsuit. I had also taken the van to our regular auto shop. Lucky for us, one of their mechanics used to work for Chrysler and knew exactly what was wrong without taking it for a ride. Told us it should be covered by our powertrain warranty and that we needed a new transmission. Once I explained all of this to Chrysler I told her that if they didn’t replace our transmission, I would be taking all of this info to our local consumer reporter. The problem stopped with the new transmission. There are so many features I still love in this van and might have considered a new Pacifica, but I dont want to go through those same issues again.

  • Guy S

    I have a 2017 Pacifica and as I stopped and applied the brakes the van engine races to 30000 RPM I also bought the safety to stop the van when you are close to a car failed I had to put the van into park to stop the van thic happens tee times. Chrysler says the could not find any problem. I therefore put Chrysler on notice that if I have an accident harm myself kill anyone or course damage Chrysler is now put on notice. Guy Spinelli 815-353-9177

  • DEBRA C

    2017 Chrysler unlimited,
    Been complaining about transmission finaly they took it in and said they had to retrain the computer brain. driving down the road at 30 mph car shifted so hard threw me forward and also my passenger . doing it again mentioned it to the dealer and they said they will have to try to retrain it again just make an appointment to bring it back in. the computers everywhere in the car are always failing. my dvd system had to be reprogramed , my radio had to be reprogramed last time I took the car back from the garage the reprogramed the transmission and now my buttons don’t work to fold down my back seats and my buttons in the front monitor don’t work to fold down my head rest and my back up camera is angled so bid it really doesn’t know where it is. to top it all of tonight I go to a friends house shut the car off . go in to visit come back out to leave and my car wont start says SHIFTING IS UNAVAILABLE , BREAK SYSTEM IS UNAVAILABLE , EVERYTHIN IS JUST COMING UP UNAVAILABE PAID 50 THOUSAND DOLLARS FOR THIS UNAVAILABLE PIECE OF CRAP THAT IS WAITING FOR THE TOW TRUCK. THE THING IS GOING TO KILL US.

  • Martha r

    Cluster screen is black

  • Largo

    Just bought a 2017 pacifica with 48000 miles, I was feeling a little stall at low speed, but it wasn’t until I felt like I got rear ended that I had major concerns. Took it to the dealer but they couldn’t find anything wrong. They told me to bring the car in and they are going to reset it. Something about the car needing to learn my driving habits and resseting it should fix the issues. Which I have to pay for, have only had the van for a week. I beginning to think I may have made a bad deal, but they won’t refund my money. What can I do?

  • Joseph J

    I have 2017 Pacifica Touring-L. Got 24K miles. Ever since after 8K miles the van jerks after coming from a stop, like I am rear ended. Took it to the dealer and they couldn’t duplicate the problem they said. Last week, while I was stopped at red light, the engine stalled and the screen said “Vehicle must be in park to shift”. Had to shift to park and press the start button twice for the engine to start again. Also at the gas stations, the pump clicks off most of the time. I don’t recommend this van at all.

  • Christopher K

    An update for everyone….. The new transmission was almost immediately followed by hard shifts. Dealer won’t doing anything. Chrysler won’t do anything. Newest issue….. the paint problem……….. This vehicle is a lemon but Chrysler refused to accept that so I’m stuck with a POS. I’m up to roughly 40K miles at this point.

  • Michelle

    I just got a 2017 Chrysler Pacifica 8 days ago with 30405 and the past three days it’s been jerking when coming from a complete stop today while driving it saying my key fob left the vehicle when it was in the cup holder next to me reading the reviews sounds like I might of got my self I. A big mess I’m calling the dealer tomorrow while there still has a warranty what do I do I’m not even all the way finance at this point still need to send more information can i get out of it

  • Michelle

    I just got a 2017 Chrysler Pacifica 8 days ago with 30405 and the past three days it’s been jerking when coming from a complete stop today while driving it saying my key fob left the vehicle when it was in the cup holder next to me reading the reviews sounds like I might of got my self I. A big mess I’m calling the dealer tomorrow while there still has a warranty what do I do I’m not even all the way finance at this point still need to send more information

  • Ivan A

    I bought a 2017 Pacifica with 37K miles last year I drove only 3K in a year. On January 16 2019, the car just stopped in a corner when i was returned from NJ whit my family, it did not move, when I pressed the gas it did not move, it seems the transmission, i took it to the dealer and after two week they told me that it was a broken axle. The same day i drove for a few times and I could not park because the gear was not letting me, i took back to the dealer and they said it was a software issue which they “fix” it. Unfortunately, next day drove a few times during the day and every time I tried to park i receive this message “Service Trans Press Brake When Stopped Key Off Engine to Engage Park” I am planning to drop off the car on Monday to check again. So, what do need to happen for me to return the car to the dealer or Chrysler? any advise? I do not want the car anymore. to all: DO NOT BUY CHRYSLER PACIFICA.

  • james m

    i have a 2017 chrysler pacifica i can only get gas at only about 50% of the gas stations, after about 16 cents worth of gas the pump clicks off. at other gas stations it gas up like it suppose to with no problems I went to the dealer twice with negative results

  • Willard T

    I have a chrysler 2017 pacifica…..transmission problems…..I have taken it to galeana chrysler in ft. Myers, fl several times…..my issue is this: at low speeds, the car jerks, like I am rear ended…..it has happened umteem Times….I called chrysler headquarters…..they told me to take it to galeana again….I told them, this car only has 23000 miles and it has happened since I purchased new….I told them I want a new transmission….they said galeana has not mentioned a new transmission….I am losing patience…I told them, I would buy a Honda next time…..

  • KORAY A

    I HAVE 2017 CHRYSLER PACIFICIA AT MARYLAND MY CAR BEEN AT SERVICE 6 TIMES AND CANT FIGURE OUT WHATS WRONG , MY ENGINE LIGHT STILL ON , I CALLED CHRYSLER FOR RE-PURCHASE THE VEHICLE THEY SAID NO , I DONT KNOW WHAT TO DO ? WORST CAR BUYING EXPERIENCE
    I DO NOT RECOMMANDED CHRYSLER

  • David R

    I have a 2017 Chrysler Pacifica that has transmission issues similar to some described above. Ironically I deliver transmission parts on a long courier route so the vehicle at 19 month old has 188k miles. Last week the transmission started to hard shift but only does it at low speeds and only when I accelerate slowly. I have had the fluid changed twice last time at 170k. Also there is a whirring sound that I’ve read can be attributed to the trans filter becoming clogged.

    Transmission shop got it to act up in a test ride but there scan tool doesn’t show any codes and there is no check engine light on. So they found a used trans from a wreck and installing for $2100 for the trans and $1234 for labor and fluid at $40 a quart X 6.5!

    Other issues have included the hood rusting from both sides toward the front in the same spot, occasional static sound coming from a speaker (started at 10k miles) only when turning. I’m thinking I should have bought a used Sienna with low miles for the same price. Live and learn, I guess. Lastly, yes I have 188k and that, under normal conditions, would be fine for a transmission to get to before going kaput. But with highway miles on delivery routes, another driver on a different route with a 2012 Ford Escape had his last until 460k!

  • Ann M

    My Chrysler Pacifica has been in the shop for transmission issues at least 7 times. At 12,000 miles Chrysler immediately replaced the transmission due to a THUD sound. The second transmission started the same thing when at 19K miles. NOW they say it just “makes that sound” I went to arbitration with them, they truly had no defense. Somehow I lost the arbitration? They told me again to go back to the dealership, I walked in and the dealer had no clue why I was there. It thuds when touching the gas. I now have 24K miles and a 70K mile warranty that they won’t honor. The rusting hood was repaired under the warranty.

  • Christopher K

    Just had my transmission replaced in my 2017 CP. I purchased in August of 2017 and almost immediately started having issues with tranny, engine, ASS, etc etc.. Dealer did not believe me until it finally broke down after getting stuck in 1st gear and throwing an actual consistent engine light. I’m hoping that the new tranny lasts……Not confident.

  • Danielle S

    My 2017 pacifica is doing everything listed above, plus the airbag service is on too. It is saying that the airbag system has an issue. ALong with that my engine stalled going around 65 mph the other day. Thankfully we weren’t hit by anything behind us! Along with all that, my passenger side seatbelt doesn’t work properly. I have had the vehicle into 2 dealerships multiple times for the transmission and other issues and have yet to have them fixed! I pay over 750 a month for a vehicle I am scared to put my family in! This is not okay!

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