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When they launched the 2019 Chrysler Pacifica, FCA, now Stellantis, boasted that it was the “best new family car.” But we can’t agree with them. After all, family cars aren’t supposed to leave you stranded on the side of the road and they surely shouldn’t create dangerous situations. Yet, that’s exactly what many users face when they get behind the wheel of this minivan. Complaints range from a jerky powertrain and faulty electronics to failed engines.
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NHTSA Complaints for the 2019 Chrysler Pacifica
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Power Train | |
| Engine | |
| Service Brakes | |
| Unknown Or Other | |
| Fuel/propulsion System | |
| Vehicle Speed Control | |
| Steering | |
| Structure:body | |
| Seats |
Problems with the Engine
The engine is the brain of a car. It creates the power you need and keeps everything running smoothly. If you can’t rely on the engine, what can you count on? Sadly, many Pacifica owners can’t trust the engine in their minivan, despite paying premium prices for the “best.”
One person wrote this on Edmunds. “More than 6 times the minivan was not started (so I needed to leave the minivan with 7 small kids and take a car service and wait in the cold) so I called Chrysler. They told me I need to call Chrysler Care Service and they (told) me I need to wait 3-4 weeks for an appointment. So I did not make an appointment because I told them take back your broken minivan but they did not want to help me. 1 day the minivan stopped completely dead on the street so I called Chrysler Roadside Assistance and they took it for service. I needed to wait more than a week without a car, they did not give me a rental or money for a rental. They called me from there (saying) that my grille is broken. It was not broken when I had the minivan, they broke it. I picked up the minivan and (a) new problem. This was a safety problem, the minivan stopped more than 4 times in the middle of the road and highway.”
Can you even imagine the terror of driving with small children in this minivan when situations like this occur? How nerve-racking this must have been for the owner. It turns out there was a recall affecting almost 200,000 vehicles because of engine stalling problems. The cause was a loose battery ground connection that provided intermittent loss of power steering assist and stalling trouble. Technicians needed to repair the connection to resolve the situation. Until then, families everywhere sat in the middle of intersections once again. Maybe it’s part of Chrysler’s advertising campaign to stick their cars in front of everyone to see. It’s possible that if people see it enough, they might want one.
More recent complaints logged with the NHTSA about Engine Problems
Several recent complaints tell how dealers are not able to replicate engine problems. Others state that failures continue to recur after supposedly being repaired.
The following are extracts of 3 complaints logged with the NHTSA in April 2022.
Engine Failures Dealers Cannot Replicate
“While driving 70MPH on the freeway the power to the engine failed. The dash showed a power error, telling me to plug the vehicle in. After coasting to the shoulder, the power to the car would not turn off, nor would the engine turn back on. I sat on the shoulder of the I-15 Freeway in Rancho Bernardo, CA for 45 minutes until a tow truck could come and tow the car to the dealership where it was purchased.”
According to the complaint, the service technician kept the car for about a week trying to replicate the problem, detect the issue, or learn anything about it. He could not determine the cause or the solution. “My family was placed in serious danger by being forced to sit in the car on the small shoulder (of) a major interstate freeway without any power to the engine.”
“Power to (the) engine was lost while driving 75 miles per hour down the freeway in the HOV Express lane. There was no shoulder to pull over onto safely. This is the second time this has occurred.” Again, the dealer was unable to recreate or diagnose the problem.
Recurring Engine Failures
The third complaint states that upon starting the minivan, brake, electronic stability control (ESC), lane keep assist, air bags, and seat belt warning lights lit up. The “rear parking assist not available” message was also displayed.
The dealer tightened the battery terminal, but the failure reoccurred. So, the dealer replaced the occupant restraint control (ORC), transmission control, body control, antilock braking system (ABS), and wiring front end modules. On the way back to the owner’s home to deliver the vehicle, the check engine warning light illuminated again. The vehicle wasn’t repaired.
Because the vehicle experienced low voltage failure as well, a second dealer tried recharging the battery. Not only did the failure recur, but the turn signals stopped working. A third dealer updated “unknown” software. Again, the failure recurred.
The next failure was when driving with the adaptive cruise control activated. The minivan decelerated significantly and abruptly and the check engine warning light came on. The driver pushed the accelerator pedal down but the vehicle failed to respond. The driver then tried the brake pedal and veered to the side of the road, where the vehicle stalled and failed to restart. It did restart after several attempts but kept stalling while driving home.
The vehicle was not repaired, but the owner notified the dealer and the manufacturer. They opened a case for the vehicle, which had a failure mileage of about 31,800.
Problems with the Electrical System
If the transmission is running good, then you have to be on the lookout for bad wiring instead. The electrical system runs everything from the moment you put your key in the ignition until the time you turn it off. When something malfunctions, you can lose the ability to drive your minivan, or worse yet, face a fire.
Read what this user on the NHTSA website reported. “Smoke and foul rotten egg smell coming from driver rear quarter panel where battery sits. Fire department came out and removed paneling and battery was found to be extremely overheated. Vehicle was plugged in charging when this occurred in our garage. I immediately unplugged it and called 911.”
Sadly, this is a problem facing many of the newer plug-in cars. The companies want to make them safe, but they haven’t proven themselves yet. Still, even with a gasoline-powered engine, you can face dangerous electric problems. Just look at the recall of voltage regulators for this minivan. It turns out that more than 12,000 units were equipped with faulty regulators that could fail and cause the engine to stall. To remedy the problem, Chrysler needed to replace the PCM. Until then, cars were stalling in the middle of the streets for no reason. I guess that’s better than starting on fire in your garage, as long as no one else hit you.
More recent complaints logged with the NHTSA about Electrical System Problems
Fire continues to be a threat to 2019 Chrysler Pacifica owners, as do malfunctions that make these minivans undriveable. These are recent examples of each.
A 2021 Pacifica Hybrid owner from Texas logged a complaint in June 2022. According to the NHTSA report, “while idling at a stop light, the Service Charging System message displayed and the vehicle independently shifted to park(P) and became undrivable. The vehicle was towed to the local dealer. The cause of the failure was not yet determined.”
The vehicle had been serviced previously for a similar failure and the electric coolant heater was replaced. However, the failure reoccurred. The manufacturer was notified of the failure, which occured when there was 37,000 miles on the clock.
A complaint logged in November 2021 describes another fire incident where children were in the car. A mother and 4 children were traveling in the left-hand lane when another car crashed into them. The driver applied the brakes, but they didn’t stop the minivan. When the vehicle hit the curb the air bags deployed.
“I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.”
Problems with the Transmission
The powertrain in a vehicle must have a seamless operation for the ride to remain comfortable. If there’s one faulty part, every drive becomes cumbersome and a family’s worst nightmare, no matter how much entertainment technology is located in the cabin. Owners of the 2019 Pacifica find that the transmission is anything but smooth-shifting.
One user on Edmunds wrote, “Hate the very jerky 9-speed transmission at slower speeds. The shifting of the lower gears creates a very jerky ride around town. My radio was already replaced within a week of purchasing. The vehicle has been into the service dept for the transmission five times until I finally took the service foreman for a ride and he stated this is how the 9-speed transmission functions. He also stated Chrysler will hopefully come out with a flash update to smooth out the slower speed shifting.”
Chrysler has remained very quiet regarding transmission complaints. As the foreman above suggested, they want people to believe that it’s simply the way a nine-speed transmission should feel. Yet, he thinks there will be a flash update. Why would there be an update if there’s nothing wrong? It’s very suspicious. On another note, the automaker issued Service Bulletin #TS-WI-0421 which instructs dealers to offer customers with an improved pinion bracket at no cost to improve the ride. They will discuss a part as small as a bracket, but not the transmission. The typical elephant in the middle of the room philosophy, if you ask us. It’s almost like an illusion – look over here, not there.
More recent complaints logged with the NHTSA about Transmission Problems
Consumers continue to complain about transmission malfunctions. For example, an owner from Georgia reported in May 2022 that the minvan’s “transmission or other powertrain components have failed several times. While driving my vehicle has a hard time shifting gears. When It does find a gear it Jerks hard forward. That happens most days. Last week it completely disengaged in the middle of an intersection and would not find a gear for about 20 seconds I could not accelerate at all. I was scared and almost got hit from incoming traffic.
“I have repeatedly reported the problem to the dealership I bought it from and our local chrysler dealership. They have told us that without a malfunction code from our van they don’t know what to fix or what the problem is. The technician that drove our van said the transmission slipped while he was driving, but that it only happened once while they had it. I am scared to drive this van with my children.”
A complaint from a Pacifica owner from California describes a scenario that has happened twice. “The van is in reverse. My foot is on the brake. I am getting ready to reverse the van to get out of a parking space. Suddenly, the van lurches forward when I take my foot off the brake. The lurch is not soft of mild, it is shocking and frightening. In one case, we hit the car parked ahead of us. In both cases, had a person been in front of the car, he or she would have been surely injured.”
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Complaint Data
| Category | Electrical System |
| Date | Mar 23, 2023 |
| State | MI |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated that while driving approximately 35 mph, the vehicle lost power steering assist functionality. The instrument panel displayed a message that the auto start/stop system had malfunctioned. The contact took the vehicle to the dealer who had not yet diagnosed the vehicle. The contact related the failure to nhtsa campaign number: 19v348000 (electrical system). The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vin was not included in the recall. The approximate failure mileage was 62,000. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings, Vehicle Speed Control |
| Date | Mar 23, 2023 |
| State | IL |
| Description | Steering wheel buttons began no working. Lights on steering wheel flicker when steering wheel turns. Randomly alerted that "adaptive cruise control is unavailable" both when the system is in use and when it is off. Forward collision warning system active breaking not working. |
| Category | Electrical System, Engine |
| Date | Mar 06, 2023 |
| State | FL |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated while at a stop light, the vehicle lost motive power and stalled with the start/stop warning light illuminated. Due to the failure, the vehicle was towed to an independent mechanic who could not find any default codes with the vehicle. The vehicle resumed normal operation; however, after approximately 3-weeks, the vehicle failed to start up after several attempts. The dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown. |
| Category | Electrical System, Engine, Power Train |
| Date | Mar 06, 2023 |
| State | PA |
| Description | Hello we had a complete shut down at 5 pm friday at an intersection this past weekend. While at the light, the car just 'shut off'. The van did start back up with in 2 minutes. There are no engine, battery, etc. Warning lights currently displayed. This has happened twice with in the past 6 month. Main battery and auxiliary are both new. All connections are torqued to spec. Very dangerous situation. |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 25, 2023 |
| State | MD |
| Description | While driving down the road at approximately 45 mph, the car suddenly shut down with no power. The display said there was a charging error and to put the vehicle in park. I parked the vehicle on the shoulder, turned it off, and restarted. The engine started and I drove off, but 5 minutes later it suddenly shut off once again. I repeated this process 2 times until the final time, the vehicle would not restart, and we were stranded on the shoulder of a busy road in icy conditions. A mechanic ran a diagnostic on the vehicle and there are no error codes, but it will not start and says there is a charging error, even though it is not plugged in. The sudden stops are very dangerous, especially in snowy/icy conditions. We are 600 miles away from home and do not feel safe operating this vehicle on a long road trip on busy highways. |
| Category | Electrical System, Service Brakes, Suspension |
| Date | Feb 14, 2023 |
| State | OH |
| Description | Multiple issues. First the ess system has malfunctioned twice since purchase in 2019, required maintenance and aux battery replacement twice within 1 year. The major issue is the breaks/rotors/suspension. For the last year and a half I have been taking the van in for inspections... Initially stated I did not need brakes/rotors at the dealership even though I was having slight squeaking and grinding, after bring it back a third time I was told oh yea you need them and its gonna cost |
| Category | Electrical System:adas:autonomous/self Driving:software |
| Date | Feb 10, 2023 |
| State | IL |
| Description | 2019 chrysler pacifica. Consumer writes in regard to nhtsa safety recall 23v-010. The consumer stated the remedy for the recall updating the pim software update opposed to repairing the wire harness is unsatisfactory. |
| Category | Electrical System |
| Date | Feb 06, 2023 |
| State | IA |
| Description | The entire dash board lit up with all warning lights turning on. I couldn't go faster than 15. I coasted into a parking spot. I tried to put it in park but it said shifter unavailable. I set the emergency brake and called for a ride. Went back later and it started and the only light that was on was check engine. After that happened we got a service shifter message. When you start it and get a service shifter message, you cannot shift. The shifter doesn't even light up. It started as an occasional problem. My safety is at risk when I try to drive it and it won't shift. I am stuck wherever I am. That is a huge problem during the cold winter months. It is also a safety concern that it went into limp mode. Luckily when it happened, it was early in the morning and not a lot of people were out. If it happens on the highway that is going to be a huge safety problem. It has been to the dealer twice. The first time we replaced the shifter. The mechanic said we must have spilled soda on the shifter because it was sticky. We did not spill soda on the shifter, the shifter is in the dash. We replaced it anyways and picked it up. The very next morning got the same service shifter message. Took it back to the dealer. They had us pick it up because it wasn't a big enough problem. Getting stuck somewhere and not being able to shift seems like a pretty big problem to me. I can't take my children anywhere in this van for fear of going out and being stuck wherever we went because I can't shift. |
| Category | Electrical System |
| Date | Feb 01, 2023 |
| State | GA |
| Description | After spending the better part of the week dealing with endlessly rebooting uconnect infotainment systems, fiat chrysler customers across the northeast are finally seeing their cars mostly return to normal. A majority of the customers who spoke to the verge earlier this week about their malfunctioning vehicles have reported back that the maddening reboot loop has stopped. According to numerous exchanges with the uconnect customer support account on twitter, other customers are seeing the same thing. For some it's come too late, as the constant rebooting has drained their vehicles' batteries completely. The problem began over the weekend after an over-the-air update apparently went out to certain 2017 and 2018 model year cars. After that, something went wrong with siriusxm's travel link feature. Travel link surfaces local news, weather, and other alerts in real time, and for some reason — it's still not clear exactly what, since fca is being vague about the specifics, and siriusxm has not responded to multiple requests for comment — it started causing vehicles with 8. 4-inch screen uconnect 4c nav systems to start rebooting every 45 to 60 seconds. Based on reports from customers who spoke to the verge, as well ones posted to twitter, it appears that either fca or siriusxm started sending out a “signal†that disables siriusxm travel link sometime wednesday afternoon. Those who have received the signal have reported that their vehicles are finally free of the reboot cycle. Those who haven't are being advised by the uconnect support account to turn their vehicle off, turn it back on again in an “open space where it will receive a solid satellite signal,†and leave it running for at least 15 to 20 minutes. There are lawsuits and fca has not fixed this problem. Gps and all other systems will not work properly. There needs to be a recall on these cars 2017-2019! |
| Category | Electrical System, Hybrid Propulsion System |
| Date | Jan 30, 2023 |
| State | WA |
| Description | The contact owns a 2019 chrysler pacifica hybrid. The contact stated while driving at unknown speed, there was an abnormal knocking sound coming from the vehicle. The vehicle was taken to the dealer for diagnostic testing and the contact was informed that the vehicle was unsafe to drive. The contact was informed that there was no fix for the failure. The contact was unsure what failure the vehicle had experienced. The vehicle was not repaired. The manufacturer was contacted and stated that the failure might be related to nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system) and that the remedy was not available. The failure mileage was 27,000. |
| Category | Electrical System, Lane Departure: Blind Spot Detection, Lane Departure: Warning |
| Date | Jan 30, 2023 |
| State | SC |
| Description | The vehicle is a 2019 chrysler/braun mobility van, my wife is a paraplegic that has no feeling from the chest down. The uconnect system is the issue. The blind spot alert does not work, the power sliding doors do not work, the windows will not operate, the heat go to 76 degrees and will not turn off, the info center goes black, the back up camera will not work, the navigation system stops working, the audio stops working, the audio/bluetooth will not work, the panel lights come on but do not work. We were on a trip when the uconnect system malfunctioned and all the above happened. The temp outside was about 75 degrees and the heat came on and the windows would not work. My wife's foot got so severely burned it needed medical attention and is still dealing with this 3 months later. The vehicle became an oven. With the power sliding doors being inop my wife is either a prisoner in her own vehicle or she cannot enter the vehicle at all. With her limited mobility and the backup camera inop it makes it unsafe for to back the vehicle up safely. If we are not familiar with an area we are going to it makes it that much more difficult to find our destination without the navigation system working. |
| Category | Electrical System, Engine, Power Train |
| Date | Jan 16, 2023 |
| State | MI |
| Description | Car has shut off, on the road, while driving twice now. Car revs up while driving but loses power and slows down. Dashboard blinks "stop safely, car will shut off soon, service electronic stability control, service trans, shut off engine to engage in park, park assist unavailable" engine is already off because it shut down automatically but car itself would not shut off. Had to disconnect the battery to reset it, got it started and only drove 3 miles to a parking lot and it continously lost driving power those 3 miles. Car revs up really high, but will not drive. Huge safety concern and chrysler is aware but doesnt care. Car has been "fixed" twice now and still has continued to shut down while driving. It's been at the dealership since october 10th. |
| Category | Power Train |
| Date | Jan 07, 2023 |
| State | UT |
| Description | The front head gasket failed near cylinder 6 causing a mixing of fluids and a "wash out" in the cylinder. This is not repairable and the whole engine must be replaced. 70,100 miles, 10,000 miles past it's warranty. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Jan 06, 2023 |
| State | WA |
| Description | While driving down the road, my vehicle stated that it was not in park out of no where, and I was driving 35 -40 miles per hour. No doors were open, it was me and my twin boys age 2 in car seats. It then decided to stop in the road. The vehicle shut off. I turned on my hazards and had to try to restart my vehicle. Almost getting in an accident. Got it restarted and pulled it over. I was terrified. This was the second time this has happened except the first time was a month prior and I was driving up to a red light, depressed the brake (start stop was deactivated prior by me) and once I stopped the car just shut off and didnt want to restart, car was placed in park. After about a minute I got it to restart, again I pulled over. The radio will turn off and restart every 3 minutes, with nothing connected. It is like this car has all of a sudden become possesed. I have replaced both the battery and aux battery. |
| Category | Service Brakes |
| Date | Jan 04, 2023 |
| State | SC |
| Description | 1. The brake booster on my 2019 pacifica failed, resulting in a collision at a red light. 2. I replaced the brake booster myself since the car was just out of warranty 3. Three months later, chrysler sent a letter to an address that I have not lived at for 15 yrs and never had this pacifica registered at - the letter said that the warranty period for the brake booster has been extended for 2018-2020 chrysler pacificas 4. Chrysler denied my reimbursement request because I did not have the replacement brake booster installed at a chrysler dealer 5. My colleague has a 2017 chrysler pacifica which also suffered a brake booster failure, but is not covered under this warranty extension. 6. I called 3 separate dealers and multiple parts stores . . . . No one had a replacement brake booster in stock. The earliest I could get a replacement was 1 week by ordering it online. It appears that brake booster replacements are in high demand for this vehicle. -why is this a warranty extension rather than a recall? -why is chrysler denying reimbursements for part costs? -why is 2017 not included in chrysler's warranty extension? -why is chrysler doing a terrible job of notifying owners (using addresses over 15 yrs old) rather than using addresses listed with the dmv or addresses used when purchasing the vehicles? |
| Category | Power Train |
| Date | Dec 30, 2022 |
| State | OH |
| Description | This pacifica shifted hard from 1st to 2nd gear about a month ago. We were driving 75 mph and then the vehicle lost all power on the interstate. Had to shut the car off and turn it back on before I continue on my way. |
| Category | Electrical System, Engine |
| Date | Dec 23, 2022 |
| State | FL |
| Description | Car shut off while driving |
| Category | Steering |
| Date | Dec 23, 2022 |
| State | IL |
| Description | Yesterday, (12-22-2022) power steering stopped working while driving vehicle, pulled over and restarted the car and started driving again and once again the power steering stopped working but did make it home. Then this morning when backing out, the power steering stopped working, pulled back into the garage and parked. Called dealer for assistance, told they were closed until monday. |
| Category | Power Train |
| Date | Dec 21, 2022 |
| State | IN |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated that while stopped on an incline, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle and the failure recurred while reversing. The contact restarted the vehicle however, the failure persisted after shifting to drive(d). The lights on the gear shifter started to flash with the check engine warning light illuminated. The contact restarted the vehicle and drove to the residence. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The manufacturer was notified of the failure and the contact was informed that the vehicle was not under recall or covered under warranty. The vehicle was not repaired. The failure mileage was approximately 96,000. |
| Category | Electrical System, Engine, Vehicle Speed Control |
| Date | Dec 09, 2022 |
| State | GA |
| Description | On dec 5th, as I was driving downhill on hwy 54 in peachtree city, ga, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Despite turning it off, it kept turning back on with the ac on full blast. It finally stopped turning back on after I opened the driver door and left it open. It restarted and my husband drove it home. I called chrysler when I got home. They said to call the local dealership to get recall fixed and have them look at the engine. I called the dealership first thing the next morning. He said the first available appointment would be dec 28th. They no longer have a loaner program so I had to contact chrysler cares back regarding rental. I sent them a message asking about a rental. They recommended I try to find an appt at another dealership. They also stated they couldn't speak to if it was safe to drive the van until seen at the dealership. On friday dec 9, I had to use the van. It stalled 5 times. I was able to get it off the roadway and restarted immediately. I contacted chrysler again to request they contact the dealer to try to get me in sooner and they need to provide me a rental. This is a huge safety concern, and this is an issue that has been impacting their vans for a long time now. We love the van, but so disappointed that it is failing us and doesn't even have 50k miles on it! Their customer service is terrible. They are aware of these issues!!! |
| Category | Electrical System, Engine |
| Date | Dec 06, 2022 |
| State | NV |
| Description | Which component or system failed or malfunctioned and can it be inspected upon request? How has your safety or that of others been threatened? I think there is a problem with the circuit part or the engine control device. The vehicle automatically shuts off at low speed or in a parked state, and cannot be restarted for a long time. The engine suddenly turned off and could not be started while driving, posing a threat to the safety of my life and that of others. The transmission controller is completely inoperative, with no display or function. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown has the vehicle or parts been inspected by the manufacturer, police, insurance representatives, or others? Unknown were there any warning lights, messages or other symptoms of the problem before the failure and when did they first appear? No warning lights, messages or other symptoms, first appeared in october 2022, because I bought a used car, so I don't know if this happened before, but it has happened about 8 times since I bought the car in october of 2022 . |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Nov 21, 2022 |
| State | CA |
| Description | Driving on the highway with my entire family of 6 people (with 2 young kids) and my chrysler pacifica hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service charging system. I had to shut it down on the highway and get it towed to the nearest dealer. I see several customer complaints with the same issue. I also see a nthsa investigation of the same :- https://www. Autoevolution. Com/news/nhtsa-investigates-transmission-issue-affecting-chrysler-pacifica-phev-194678. Html this is a fairly new vehicle (~40000 miles) with full service and maintenance done. Last month I took it for service at chrysler dealership and they did service with 20 point inspection and no one identified or mentioned anything wrong with the vehicle. |
| Category | Engine |
| Date | Nov 21, 2022 |
| State | MS |
| Description | Stop/start function is a hazard. We have already had it repaired once at a dealership where we needed 2 new batteries. 2 weeks later, it started doing the same thing again - sputtering while driving, auto stop start not available. Had to jump start. It turns off while driving sometimes in the middle of the road. |
| Category | Power Train, Wheels |
| Date | Nov 14, 2022 |
| State | TN |
| Description | Very loud metallic clanking noise while driving 40-50 mph coming from front left wheel. When I inspected it, I saw that the front left wheel bearing hub mounting bolt had backed out of the hub and steering knuckle and onto the cv shaft end, which is what caused the clanking. I have photos of this damage. Vehicle is 3 years old and has 46,000 miles on it. I believe it should be obvious why wheel bearing hub mounting bolts backing out on their own is quite dangerous. This problem has not been confirmed by my local dealer. The manufacturer has not been made aware of this problem. There was no warning sign that this would occur. It happened spontaneously while driving this morning. |
| Category | Electrical System |
| Date | Nov 09, 2022 |
| State | CT |
| Description | On two occasions, my pacifica hybrid van lost electrical power and stalled while driving at high speed on the highway. In each case I was able to safely coast the vehicle over to a breakdown lane but the experiences were terrifying for my family and I. After stalling the vehicle remained frozen in a strange electrical system status and would not restart. Eventually I was able to get the system to restart by pulling and replacing fuses. To do this in a narrow breakdown lane while semi trucks are flying by at high speed was, again, terrifying. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Nov 05, 2022 |
| State | VA |
| Description | Total loss of propulsion at 35 mph and vehicle could not move in the middle of an intersection. Warnings included “service charging system†, “service hybrid systemâ€, “shift into parkâ€. Dealer replaced the inverter, check engine light and codes came back, and then dealership replaced transmission. Errors come back intermittently after transmission replaced. Has us seriously questioning the the safety of our van with 2 young kids. |
| Category | Power Train |
| Date | Oct 27, 2022 |
| State | IN |
| Description | When the vehicle is preparing to shift gears it almost stops like it is going to stall, then when it finally does shift gears the entire car jolts. It started off only doing it occasionally but now does this multiple times in a short 15 minute drive. |
| Category | Electrical System, Power Train, Service Brakes |
| Date | Oct 02, 2022 |
| State | NC |
| Description | When I come to a stop(or sometimes not even fully) then accelerate to pull off, the rear end or something hesitates & then rams/jerks to the point I thought I was rear ended. This happens several times per week. Also, sometimes there's no power when I do try proceed through light/stops. It's like there's little to no power for about 10 seconds. The breaks are quite loud but dealer says they are good. |
| Category | Engine |
| Date | Sep 21, 2022 |
| State | WA |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated while driving at various speeds, the vehicle would independently lurch forward and shake without warning. The contact linked the failure to an unknown recall however, the vin tool showed no open recalls. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 77,000. |
| Category | Electrical System |
| Date | Sep 19, 2022 |
| State | WI |
| Description | On rare occasion, but enough to be concerning, the rear backup camera image will not remove from the screen after putting the van in drive from reverse. The last image will freeze on the screen and nothing can be done to clear the screen but stop the vehicle, turn it off fully, and then restart. Not only is it confusing to the driver to still see a non-realtime image of the back of the vehicle, any and all controls are locked out from the main infotainment screen. This has not be replicated at the dealer as it's unpredictable and somewhat infrequent. But given that there are times a full reboot of the van aren't possible (highway driving), this could be a major safety issue. No warnings are given or report from the vehicle. |
| Category | Engine, Power Train |
| Date | Sep 17, 2022 |
| State | CA |
| Description | While traveling on freeway loss of power and gas pedal not responding. Transmission bucks and shifts hard. |
| Category | Power Train |
| Date | Sep 13, 2022 |
| State | IL |
| Description | Low speed while slowing accelerating van will shift so hard that the traction control goes off. Very hard shifting. Intermittent. This has been reported numerous times since 9 speed trans were installed. |
| Category | Visibility/wiper |
| Date | Aug 22, 2022 |
| State | NJ |
| Description | While driving on the interstate, it began to rain and proceeded to rain heavily. Initially started the wipers on intermittent low, then high, then low constant, and eventually high constant (highest setting). All of a sudden, drivers side wiper became un-synced, stuck under the path of the passenger side wiper and no longer able to clear drivers field of vision. I luckily made it on to the shoulder from the left lane and waited out the storm as I didn't feel safe getting out to inspect the situation, standing in front of my vehicle on the side of the road while visibility was reduced. Eventually made it onto an exit and proceeded to inspect what was going on, drivers side wiper was found to be loose, wiper arm retaining nut was loose and could be spun by finger. Unfortunately, no tools on hand and rain beginning to pour again, I adjusted the wiper arm to normal starting position and tightened it to the best of my ability in order to get home to properly tighten and secure the wiper arm. Seeing as this is only a 3 year old vehicle and intended to be used by families transporting loved ones, I would expect life/safety features to be performing impeccably. There is no excuse for why the wiper arm nut would come loose. I've found similar incidents reported online for this particular vehicle. Disaster was averted this time, please look into this issue and at the very least demand chrysler inform their customers of this safety problem, it's an easy fix. |
| Category | Electrical System |
| Date | Aug 12, 2022 |
| State | LA |
| Description | Electronic start stop (ess) fails to function. Ess dash warning light is on. Aux battery for ess, when it fails, slowly drains the main battery. This is similar to the y65 recall/vehicle campaign for this model car for years 2017-2018. Well, my 2019 and scores more are also affected by this issue, both in and out of warranty. |
| Category | Unknown Or Other |
| Date | Aug 12, 2022 |
| State | AL |
| Description | When I left work tonight, my backup camera got stuck on my screen. I couldn't clear it off. It stayed on even while driving. I had no access to the uconnect system at all. The radio power button wouldn't even work. I tried turning the car off an back on. The problem continued. Once I finally got home, I turned the car off for about 30 minutes and restarted it. The problem was then resolved. I'm worried it will happen again though. After researching, I saw that there were reports of this happening a few years ago, but apparently my vin was not included in that recall. |
| Category | Electrical System, Power Train, Steering |
| Date | Aug 10, 2022 |
| State | GA |
| Description | Driving along on aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past sunday the 7th |
| Category | Power Train |
| Date | Aug 10, 2022 |
| State | CT |
| Description | Requesting an n. H. T. S. A. An investigation into the 2019 chrysler pacifica defects as they relate to this specific model & vin number, leased directly from a connecticut cjdr dealer as a new vehicle. Vehicle currently has 53k miles on it. The lurching & hard shifting defects in the transmission are well cited back to 2016 for this model. Our minivan began lurching forward during gear shifts at &/or approaching highway speeds (37mph - 59 mph) at ~35k miles, while on the highway or roadway with this permissible speed. Problem was intermittent & is now constant. Transmission lurching, & slamming began last year is so aggressive that the slamming woke my son from a sound sleep and vibrated the front cabin. A complaint has been made to stallantis & the vehicle has been brought to the local cjdr dealer four times for the same issue. There is no code, so they can not fix the issue, nor can they can get the van to re-create the issue in the 7 or 8 miles they test drive it. Blogs have shown updates to the pcm and tcm. Service bulletin number: 21-027-17 as a possible fix, but we did that & nothing has changed. Tcm has no updates. Stallantis is now telling me I need to bring it back to the dealer and leave it for several days so they can "drive it home" & add more miles to the miles I have already added to it to have it diagnosed, back & forth the dealership & it's a lease. Stallantis is stating they will "look at it" even if the power train warranty is over at 60k miles, but won't guarantee they'll repair it. In the past they have given me mopar vehicle protection plans for the life of the lease for specific issues, when these issues have not been fixable. Case manager says he isn't aware of that & has to check with his supervisor. The concern is the vehicle is going to have a total transmission failure with my children in the van. A "star" case needs to be opened by stellantis for this issue & I am going to request that tonight. Service bull. Attached. Cc. Atty gen./ct. |
| Category | Power Train |
| Date | Aug 09, 2022 |
| State | CA |
| Description | On two separate occasions vehicle went into limp mode (red turtle mode) and then within minutes lost power and completely stopped working. The message "service charging station" appeared after both incidents on the dashboard. We were fortunately traveling at low speeds (less than 25 mph) and were able to pull over before losing power, but under other circumstances on other roads, the outcome could have certainly been worse and we may not have been able to move over to safety. On both occasions we were left stranded and the vehicle had to be towed to the dealership for repair. The vehicular failure we experienced on both occasions appears to be the same that is currently being investigated in the office of defects investigation pe 22-008. The first incident occurred in december of 2021. Eventually the dealership replaced the power inverter module (pim) in february of 2022. Vehicle was road tested and checked for safety and returned to us. In june of 2022 the vehicle broke down again with the exact same chain of events. Vehicle is currently at the dealership for repair and is again awaiting replacement of the pim. It is my understanding that the failed parts have been/will be sent to chrysler for internal investigation. As far as I am aware, they have not been inspected by any other parties. Other than the car going into limp mode, there were no other symptoms of the problem prior to the failure. |
| Category | Electrical System, Power Train |
| Date | Aug 06, 2022 |
| State | NC |
| Description | My wife was taking my daughter to work while waiting for the gate to open the van shut off as usual and after the gate was opened the van would not let my wife turned it off or even start it. This took place 3 days after the van was service by the dealership. This situation put my family in great danger if this took place in a major road it could have been catastrophic. Since the purchase of the van while driving between 0-25 mph the transmission jumped intermitently and not allowing us to move fast enough to avoid someone from running into the van. Luckily nothing sewrious has happened yet. Researching from the manufacture and there is no support available for customers. I have driven a tremendous amount of vehicles and for such a young vehicle this is not normal, and I as a customer should have to pay out of pocket to get this issue looked into and understand how to resolve it. |
| Category | Electrical System, Power Train |
| Date | Jul 31, 2022 |
| State | TX |
| Description | The rear dvd system routinely locks out and you are unable to control the entertainment system at all. Chrysler has no fix for this and it is very annoying. It has been in the shop numerous times with no solution. Also, the transmission will rev high sometimes and then slam into gear and make everyone's head slam back in the seat. I know there is a class action law suit on both issues. There are multiple youtube videos of both issues with no fix. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Jul 30, 2022 |
| State | IA |
| Description | I read that there is on ongoing investigation related to the 2019-2021 chrysler pacifica plug-in hybrid (investigation# pe-22-008). I read the odi resume, and would like to report the exact same issue with my pacifica. I was traveling at about 40 mph on a four lane highway in february of 2022 when I suddenly lost all motive power. The dashboard reported a charging system error. I was able to get the car to the side of the road (though I was lucky to be able to do so) and it had to be towed to the chrysler dealership (deery brothers chrysler, 651 hwy 1 w, iowa city, ia 52246, 319-600-6890). They replaced a part in the charging system and it briefly ran, and then failed (thus the dealer has also reproduced the problem). It has now been at the dealership since then waiting for chrysler to figure out the problem. Apparently chrysler has sent an engineer to deery as well, so there may be some confirmation from the manufacturer. |
| Category | Electrical System |
| Date | Jul 18, 2022 |
| State | LA |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated while driving the vehicle at an undisclosed speed, the electrical system warning light illuminated. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The vehicle was then taken to an independent mechanic where it was diagnosed that the auxiliary battery and main battery had failed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,540. |
| Category | Unknown Or Other |
| Date | Jul 11, 2022 |
| State | GA |
| Description | Our van completely stalled while driving. It just shut off while we were driving twice today. This is the first event to happen like this. We could have been in a serious wreck as we had just exited the interstate both times. "start/stop unavailable" and "service shifter" warnings appeared. |
| Category | Unknown Or Other |
| Date | Jul 11, 2022 |
| State | CA |
| Description | The car keeps running even after the ignition is turned off emitting poisonous carbon monoxide in the garage and into the home. This is a safety hazard to my kids and family. And similar issue has been reported by many pacifica chrysler customers and the company is ignoring them all. The car keeps starting the engine every two to three minutes and consuming all the gas and there is no way for me to turn this off. Ideally my engine is off and it should not run but the car engine starts automatically. |
| Category | Service Brakes |
| Date | Jun 17, 2022 |
| State | NC |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated while his wife was driving at various speeds and depressing the brake pedal, the pedal went to the floorboard but failed to stop the vehicle. The driver heard an abnormal sound and continued to pump on the brake pedal until the vehicle stopped. The contact stated no warning light was illuminated. The driver was able to continue driving to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the brake line to be bled. The vehicle was repaired but his wife continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the power brake booster to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000. |
| Category | Electrical System |
| Date | Jun 13, 2022 |
| State | TX |
| Description | The contact owns a 2019 chrysler pacifica hybrid. The contact stated that while idling at a stop light, the “service charging system" message displayed and the vehicle independently shifted to park(p) and became undrivable. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The contact indicated that the vehicle was previously serviced for a similar failure and the electric coolant heater was replaced; however, the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 37,000. |
| Category | Unknown Or Other |
| Date | May 27, 2022 |
| State | TX |
| Description | Hood latch assembly & hood ajar switch stuck intermittently. Hood could've flew open & caused an accident. Vehicle is only 2yrs old. Repairs completed at autonation dealership the week of 5/11/22 |
| Category | Back Over Prevention: Sensing System: Camera |
| Date | May 11, 2022 |
| State | MI |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated while reversing at 1 mph, the back over prevention camera sensors failed to recognize a child behind the vehicle. The contact almost struck the child. There was no warning light illuminated. The vehicle was driven to the dealer but was not diagnosed or repaired. The manufacturer was informed of the failure. The approximate failure mileage was 52,000. |
| Category | Service Brakes |
| Date | May 11, 2022 |
| State | KS |
| Description | When you come to a stop at a stop light and hold the brake it stiffens up and you start to roll forward. It has been a near death experience every time. So now at stop light I have to put the van in park, which afraid after doing for so long that will wear out. |
| Category | Power Train |
| Date | May 09, 2022 |
| State | GA |
| Description | My transmission or other powertrain components have failed several times. While driving my vehicle has a hard time shifting gears. When it does find a gear it jerks hard forward. That happens most days. Last week it completely disengaged in the middle of an intersection and would not find a gear for about 20 seconds I could not accelerate at all. I was scared and almost got hit from incoming traffic. I have repeatedly reported the problem to the dealership I bought it from and our local chrysler dealership. They have told us that without a malfunction code from our van they don't know what to fix or what the problem is. The technician that drove our van said the transmission slipped while he was driving, but that it only happened once while they had it. I am scared to drive this van with my children. |
| Category | Forward Collision Avoidance: Warnings |
| Date | May 03, 2022 |
| State | OH |
| Description | Fcw is not working after new radio was put in took it to two dealers they both said that there are no error codes the fcw is turned on but no warnings or braking the rear system works fine I used three large boxes to test both front and rear |
| Category | Service Brakes |
| Date | Apr 30, 2022 |
| State | IN |
| Description | When did I stop for a extended time the brake pedal will lose pressure the harder you push and the car starts moving you have to let up on the break and push it again sometimes you have to set the parking brake or the car will keep rolling |
| Category | Unknown Or Other |
| Date | Apr 30, 2022 |
| State | FL |
| Description | Recently I had occasion to look at the front hood of the car which my wife drives. I noticed that the paint had bubbled in three areas. I contacted stellantis and was told since the car had more than 36,000 miles there was nothing they would do to help. I am filing this on behalf of myself and any other owners who may have experienced the same problem |
| Category | Engine, Power Train |
| Date | Apr 22, 2022 |
| State | CA |
| Description | While driving 70mph on the freeway the power to the engine failed. The dash showed a power error, telling me to plug the vehicle in. After coasting to the shoulder, the power to the car would not turn off, nor would the engine turn back on. I sat on the shoulder of the I-15 freeway in rancho bernardo, ca for 45 minutes until a tow truck could come and tow the car to the dealership where it was purchased, bob baker chrysler in carlsbad, ca. The service technician, juan gonzalez, kept the car for about a week trying to replicate the problem, detect the issue, or learn anything about it. He could not determine the cause or the solution. However the car would start again and appeared to drive normally again. After 7 days the car was returned to me with out any repairs or any explanations or any assurance that this would not happen again. My family was placed in serious danger by being forced to sit in the car on the small shoulder a major interstate freeway without any power to the engine. |
| Category | Engine, Power Train |
| Date | Apr 21, 2022 |
| State | CA |
| Description | Power to engine was lost while driving 75 miles per hour down the freeway in the hov express lane. There was no shoulder to pull over onto safely. This is the second time this has occurred. First incident was march 2021. Power to engine cut while driving on freeway 75 mph. Car was towed to bob baker chrysler. Dealer was unable to recreate the problem or diagnose after 7 days. Issues occurred again on 4/19/2022. Car was towed to bob baker chrysler. |
| Category | Air Bags: Air Bag/restraint Control Module, Engine, Power Train |
| Date | Apr 08, 2022 |
| State | NC |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated upon starting the vehicle, the brakes, esc, lane keep assist, air bags, and seat belt warning lights illuminated. Additionally, the "rear parking assist not available" message was displayed. The vehicle was taken to the dealer who tightened the battery terminal; however, the failure reoccurred. The vehicle was taken back to the dealer who replaced the orc module, the transmission control module, the body control module, the abs module, and the wiring front end module; however, the check engine warning light illuminated while the dealer was taking the vehicle back to the contact's residence. The vehicle was not repaired. The contact stated that the vehicle experienced low voltage failure. The vehicle was taken to a second dealer - hendrick chrysler jeep fiat (543 n mcpherson church rd, fayetteville, nc 28303) who recharged the battery; however, the failure reoccurred. Additionally, the contact stated that the turn signals failed to work. The vehicle was taken to a third dealer - crown dodge of fayetteville (436 n mcpherson church rd, fayetteville, nc 28303) who updated an unknown software; however, the failure recurred. The contact stated while driving at an undisclosed speed with the adaptive cruise control activated, the vehicle decelerated significantly and abruptly. The check engine warning light was illuminated. The contact's husband depressed the accelerator pedal however, the vehicle failed to respond. The contact's husband then depressed the brake pedal and veered to the side of the road, where the vehicle stalled and failed to restart. The contact stated that the vehicle restarted after several attempts: however, the vehicle continuously stalled while driving back to residence. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 31,800. |
| Category | Engine, Steering |
| Date | Mar 06, 2022 |
| State | AL |
| Description | I have taken item to shop twice. The auto stop/start stops working and causes vehicle to stall. Dodge dealership says it is a loose battery wire and just reconnects it. The feature stops working and has a cautionary light. The vehicle runs poorly during this time and seems like transmission out of gear. |
| Category | Unknown Or Other |
| Date | Feb 22, 2022 |
| State | MI |
| Description | While going thru a car wash the passenger sliding door opened while the vehicle was moving causing the door to hit a post in the car wash and be ripped off the van. The rear passenger window was busted out from the van door sliding hinge. I checked online and found accounts of similar van owners complaining that the sliding rear doors only open when the vehicle is stopped and in park. In my case the van was moving, the door had been locked, and the vehicle transmission was in neutral in order for the car wash track to move it thru the car wash. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Feb 08, 2022 |
| State | WA |
| Description | Vehicle lost all traction power and vehicle display on the dash indicated "service charging system" |
| Category | Electrical System, Unknown Or Other |
| Date | Jan 25, 2022 |
| State | AZ |
| Description | The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. When you go to the car dealer they want to charge you 650 for a new one. |
| Category | Electrical System, Engine |
| Date | Jan 02, 2022 |
| State | TX |
| Description | The vehicle would not start. Would not remote start. Literally didn't do anything when trying to start it. Did this before and I had it to the dealer. They replaced the extra battery. Now it's doing the same thing again. |
| Category | Power Train |
| Date | Dec 29, 2021 |
| State | CA |
| Description | The following has happened twice. Once with me and once with my wife. The van is in reverse. My foot is on the brake. I am getting ready to reverse the van to get out of a parking space. Suddenly, the van lurches forward when I take my foot off the brake. The lurch is not soft of mild, it is shocking and frightening. In one case, we hit the car parked ahead of us. In both cases, had a person been in front of the car, he or she would have been surely injured. |
| Category | Unknown Or Other |
| Date | Dec 20, 2021 |
| State | OH |
| Description | Monitor screen with all the cars information goes blank every 3-4 minutes then restarts and navigation goes out and radio and all climate control function quit working until the system restarts which causes driver distraction and is safety issue for me. Had to dealer but they have been unable to correct problem |
| Category | Service Brakes |
| Date | Dec 03, 2021 |
| State | GA |
| Description | Four times in the last week the brakes have failed! Twice it coasted farther than normal when coming to a stop and twice more the brake pedal pushed back against my foot when already at a complete stop, causing the car to roll forward even though my foot was attempting to keep the brake pedal pressed. I had to lift my foot and slam it back down to stop the vehicle. There is a hissing sound when depressing the pedal. A quick google search points to brake booster with multiple reports for this make/model. This needs to be recalled! We are taking it to a dealership in the morning. Zero warning lights or indicators. |
| Category | Service Brakes |
| Date | Nov 22, 2021 |
| State | AL |
| Description | Hissing when pushing on the brake pedal and drops to the floor easier than any car I have ever owned. Occasionally it has issues stopping in a reasonable distance. I pushed the brakes down and rolled about 4 feet past the line in an intersection. Will roll with brakes pressed at a stop light. I see a lot of these complaints now and wondering why there has not been a recall as of yet... It is the braking system of the car and a car is to do only a few things without fail, acceleration and stopping... |
| Category | Service Brakes |
| Date | Nov 10, 2021 |
| State | MI |
| Description | Brake pedal pushes up against your foot and vehicle rolls forward even though my foot is firmly pressing down. Several instances. Further research has shown this is a common issue with this make and model. Dealership doesn't not cover the work and is booked out over two months. |
| Category | Back Over Prevention: Warnings, Electrical System, Service Brakes |
| Date | Nov 09, 2021 |
| State | VA |
| Description | While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn't stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point. |
| Category | Electrical System, Power Train |
| Date | Oct 21, 2021 |
| State | GA |
| Description | The van was purchased in november 2019. In november 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the frisco chrysler dealership closed on sundays. The salesman stated that we should go to national tire and battery. We took the van to ntb and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be towed to a frisco chrysler dealership to install an auxiliary battery. Frisco chrysler installed the auxiliary battery successfully. Unfortunately, six months later we were back at frisco chrysler because the auxiliary light had come back on. I took the van to the dealership and they replaced the auxiliary battery stating that the battery will only last between six months to 2 years. In june 2021, the auxiliary light came back on and frisco chrysler changed the auxiliary battery again. I returned the following day because the auxiliary light came back on. The mechanic stated the wire connecting the auxiliary battery had come a loose and stated he fixed it. In october 2021, the auxiliary light came back on. By this time we moved to georgia; therefore we took the van to gwinnett chrysler. Gwinnett chrysler stated there was a wiring issue and stated it would cost Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Power Train:automatic Transmission |
| Date | Oct 18, 2021 |
| State | MI |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated that on two separate occasions while at a complete stop, the vehicle shut-off as the stability control and service shifter warning lights illuminated. The contact had the vehicle towed twice to the dealer after each failure. The first time the dealer replaced the shifter assembly; however, the failure returned two months later. The second time, the dealer stated that the range switch had failed, and they made additional repairs to the vehicle. The contact stated that she does not feel safe driving the vehicle and had left the vehicle since the second repair. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 10,376. |
| Category | Electrical System |
| Date | Oct 09, 2021 |
| State | NY |
| Description | We purchased our vehicle on july 8, 2019 and it was 18,179 miles on august 9, 2021, is slightly over what would be considered eligible under the ny lemon law for new vehicles. We took our vehicle in to the service center for a routine inspection on august 9, 2021, because we realized our sticker expired only to learn that it would not pass inspection due to the check engine light coming on. After they diagnosed it, we were told the reason for the check engine light being on was some wires had supposedly been chewed by rodents. The service department repaired the wires and we paid 9. 55 out of pocket for that repair. We were told to pick up the vehicle on august 11, 2021 (with an expired inspection) and drive it for approximately 100 miles and then bring it back in one week to see if they would be able to perform the inspection. After driving the vehicle for less than a week is when the nightmare begins! Five incidents later, the vehicle's electrical system continues to dangerously malfunction while we are driving. The vehicle still can not be inspected. The service department continues to give the vehicle back to us band-aiding every repair of the electrical system and the issue is still not resolved. The last incident, the 5th time, we took a trip to new paltz ny and we received the dreaded uconnect service alert about the malfunction indicator as soon as we arrived there. We immediately cut our trip short and attempted to go back to the bronx to return the vehicle to the dealer service center. We called eastchester chrysler and left a voicemail that we were on our way to return the vehicle again. The vehicle started to malfunction severely as we were driving on I-87. Practically every system was indicating failure including the air bag, brake system, electronic stability control, shifter, steering, etc. The vehicle stalled near exit 14a chestnut ridge. We had to pay 0 to be towed to our home in the bronx, because it was too late to take it to the dealer. |
| Category | Service Brakes, Hydraulic |
| Date | Sep 29, 2021 |
| State | NY |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated that while driving 55 mph, he kept having to depress the brake pedal to stop the vehicle. However, the vehicle would not stop completely. The vehicle was taken to an independent mechanic and diagnosed with brake booster failure. The dealer was made aware of the failure and informed the contact that it was a known failure; however, parts to fix the vehicle were on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,100. |
| Category | Service Brakes |
| Date | Sep 23, 2021 |
| State | SC |
| Description | I was stopped while waiting for kids to get in the car and I heard a loud hissing noise. The noise stopped when I released the brakes. Each time I pressed the breaks, the hissing continued - no matter how long the brake pedal was being pressed. The dealership seemed very unconcerned and told me it would be two weeks before I could even get in for a diagnosis. In the days leading up to the appointment, I was on the freeway going 55mph. A car in front of me stopped quickly and I slammed on the brakes as hard as I could. We slowed down, but did not stop nearly as quickly as one would hope. We barely missed hitting the car in front of us. We drove immediately to the dealership and left the van with them until our appointment time. The part needed to fix it (brake booster) is on backorder and our van will now be sitting at the dealership for who knows how long. There were no warning lights on the car, so I did not suspect the issue was this bad. The hissing had only began less than two weeks prior. Car only has 30,000 miles on it and has been up to date on maintenance. |
| Category | Power Train, Suspension, Unknown Or Other |
| Date | Aug 27, 2021 |
| State | FL |
| Description | My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an a inside followed by an exclamation mark. I am bringing my vehicle in on august 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues? |
| Category | Service Brakes |
| Date | Aug 17, 2021 |
| State | NJ |
| Description | While driving on highway, brakes did not respond quickly and vehicle did not slow down. I had to stand on the brake to get the car to stop. This repeated itself multiple times over the next few days and is ongoing. There is a hissing sound like there is some air system at work and the break pushes back at your feet while breaking. Called the local dealer who did not have an appointment for several weeks. Dealer claims there is no known issue. But online and there are dozens of complaints and here on the nhtsa website there are over 25 complaints about this issue. |
| Category | Service Brakes |
| Date | Aug 10, 2021 |
| State | NC |
| Description | My brakes were hissing when pressed and started squealing. Shortly after this when I tried to stop I came inches from hitting the car in front of me. I have also noticed when this is happening the auto shut off feature is not working. My dealer can't even look at my car for a couple of weeks to see what may be causing the issue. I have seen reports of others having this issue as well which is a huge safety concern. |
| Category | Service Brakes |
| Date | Aug 05, 2021 |
| State | LA |
| Description | The van's brakes failed on 8/4/21. I had my foot on the brake pedal at a stoplight behind other cars. My car moved forward. It didn't initially respond to my pressing harder and I thought I'd crash. Brakes hissed, then dropped lower to the floor. I pushed harder. The van stopped & I put on the parking brake. I had one episode a few days prior where I felt brake was slow to respond and heard hissing noise. I had the car towed to the dealer as I was afraid if the brakes failed again I would cause an accident or roll into oncoming traffic at a stoplight. |
| Category | Service Brakes |
| Date | Aug 03, 2021 |
| State | GA |
| Description | Slowing for a red light travelling approximately 35 miles an hour. Brake pedal was depressed and suddenly lost pressure/pedal went to the floor with a hissing sound as if there was a compressed air line. Car rolled through intersection with myself and two children on board. Luckily we were not hit by oncoming cross lane traffic. Afterwards there was overtly strong brake pedal force with more air hissing, pushing foot and pedal towards driver. Release pedal and pumping the brake resumed normal pressure. In discussing with chrysler tech this appears to be a brake booster failure due to contamination from vacuum line. Car has no cel's or related warning indicators for brake system. |
| Category | Service Brakes, Unknown Or Other |
| Date | Jul 29, 2021 |
| State | FL |
| Description | When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in abs system is defective and on national back order. No recalls in place, but driving safety is severely compromised. |
| Category | Electrical System |
| Date | Jul 26, 2021 |
| State | NC |
| Description | The uconnect infotainment system which controls the the radio, air temperature, seat and steering wheel warmers, and many other functions of the car will randomly go blank and the electrical components of the car cannot be controlled. This can happen in the middle of driving without warning and is distracting, but even worse takes control of the vehicle away from the driver. Drivers can become distracted when the uconnect system malfunctions, taking their eyes off the road and increasing the risk of the crash. They may also lose access to safety features such as the back-up camera and hands-free phone use. Sometimes the problem resolves if turn vehicle off, sometimes the fuses have to be pulled, and sometimes the vehicle has to go to the dealer. Chrysler has not addressed this issue properly with software updates as it keeps happening. Here is a list of components that will not work when uconnect radio goes blank: - gps and navigation system keeps turning on and off, or doesn't work at all - rear-view backup camera doesn't work when reversing, or stays on when the car is in forward motion - uconnect theater system doesn't work properly (no radio, rear dvd, music, etc.) - climate control isn't responsive - heated seats don't work or are “stuck on†- loss of bluetooth connectivity, which is necessary for hands-free calling - tv monitors fail to turn on, connect and/or sync with the uconnect system there are currently class action lawsuits on this matter. Https://www. Classaction. Org/chrysler-pacifica-uconnect-screen-camera-gps-theater-lawsuits please hold fca accountable to get a proper fix out to stop this issue. I have personally experienced this problem multiple times and have been to the dealer twice to try different firmware updates and still have problem. I am not alone in dealing with this issue as many on forums and discussion groups have shared the same problems. |
| Category | Fuel/propulsion System, Service Brakes |
| Date | Jul 20, 2021 |
| State | MI |
| Description | There is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped. |
| Category | Service Brakes, Hydraulic |
| Date | Jul 13, 2021 |
| State | PA |
| Description | The contact owns a 2019 chrysler pacifica. The contact stated that while his wife was driving 35 mph, the brake pedal failed to operate as needed without warning. The contact was able to swerve past the vehicle in front of her and stop on the side of the road. The contact's wife parked the vehicle in a parking lot and the contact picked up the vehicle and drove it home. The contact had taken the vehicle to several independent mechanics for estimates on a repair. One mechanic informed him that the vehicle was still under warranty and had to be repaired by a dealer. The contact then had the vehicle towed to a dealer where he was informed that the vehicle was not covered under warranty. The mechanic diagnosed the vehicle with a brake booster contamination that needed replacement. The manufacturer had been notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 44,000. |
| Category | Service Brakes |
| Date | Jun 28, 2021 |
| State | PA |
| Description | The brake booster has failed making it extremely difficult to drive and dangerous according to the local dodge dealership these parts have been on backorder for 2 months now |
| Category | Engine, Service Brakes |
| Date | Apr 01, 2021 |
| State | VT |
| Description | Countless episodes when on slippery conditions and using regenerative braking, usually going down a hill trying to maintain speed with steady moderate break pedal pressure. When I encounter these slippery conditions the regenerative brakes rapidly decrease their force (or entirely loose braking) for about 1 second. If I am on a longer stretch of slippery conditions (packed snow, ice) then this repeats at about 1 second intervals. This has occurred at speeds ranging from 10-35 mph. If I press harder the abs kicks in, because the occurs on steep hills, instead of maintaining speed or slowing down, the effect of gravity leads to an acceleration. |
| Category | Service Brakes |
| Date | Mar 15, 2021 |
| State | MI |
| Description | My 2019 chrysler pacifica has begun shuttering at stops. The vehicle has just over 12,000 miles and is only 18 months old. I took it the dealership and was told that the pads are fine but the rotors are completely rusted and must be replaced. I was told the vehicle is no longer safe to drive long distances. Information published by chrysler indicates that rotors should last 40,000 to 80,000 miles. This car has been kept in a garage the entire time I have owned it when it was not being driven. I think it is clear that the rotors were made of defective material. Although the dealership told me the car is no longer safe to drive long distances, yet I cannot afford to pay Who are we? We are Lemberg Law, a Consumer Law Firm Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win. |
| Category | Unknown Or Other |
| Date | Mar 14, 2021 |
| State | MI |
| Description | Sxm radio alerts favorites are 'on air'. Upon clicking alert the menu is empty of favorites. Error message : no favorites currently on air. Favorites are 'on air' yet the radio cannot display them. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 20, 2021 |
| State | IL |
| Description | Car subject to recall for malfunctioning rear camera (ve-2 is code) during repair, touchscreen rendered inoperable. Now, camera doesn't work at all, most controls require use of touch screen which no longer works. Car had no issue before recall, no no backup camera and repairs are expected to take at least 6 weeks due to claimed lack of parts. |
| Category | Vehicle Speed Control |
| Date | Jan 29, 2021 |
| State | MO |
| Description | Tl* the contact owns a 2019 chrysler pacifica. The contact stated while driving at various speeds with the cruise control engaged, the rpm's increased to high without warning. The vehicle was taken to an independent mechanic where the contact was informed that the vehicle was working as designed. The vehicle was taken to sapaugh chevrolet buick gmc (1435 mcnutt st, herculaneum, mo 63048; (636) 931-0055) where the mechanic was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 42,323. |
| Category | Electrical System, Engine |
| Date | Jan 28, 2021 |
| State | WA |
| Description | The vehicle stalls out while actively driving it down the road on a city street. The vehicle stops mid driving, immediately shuts off, loses all power, and engages park by itself. The vehicle then fails to restart and leaves driver stranded in unsafe conditions. Happened the first time driving 40mph down a city road. Driver was almost rear ended. After 20 mins driver was able to get it started again only to have it happen half a mile down the road. Had the vehicle towed by chrysler to the nearest dealership. They found no stored errors and said nothing was wrong. They installed a flight recorder in the vehicle and we picked it up yesterday. 10 miles away from the dealership while driving on another city road the vehicle again shut itself off while driving, had a complete loss of power, and locked itself into park mode and wouldn't restart. This time had my entire family and two young children in the car trapped in the middle on a busy intersection. Vehicle was then towed again to the same dealership and they claim the flight recorder didn't pick up anything. A claim has been opened up with fca headquarters and again no one is assisting in this issue. This is a huge safety concern and needs to be addressed. |
| Category | Service Brakes |
| Date | Jan 27, 2021 |
| State | TN |
| Description | On numerous occasions the van has lost brake function. I can slowly be coming to a stop and press brakes all the way to the floor and I'm still coasting. Very scary. However today took the cake. I was leaving a steep driveway and it happened, I panicked and tried to apply the parking break but it did not help. Praise the lord a car wasnt coming bc I coasted right on into the road. We will likely have to get it in shop bc this is getting very dangerous and we have 4 kids in tow. Please recall this |
| Category | Engine, Fuel/propulsion System, Service Brakes |
| Date | Jan 21, 2021 |
| State | VA |
| Description | As I was driving on a city street and applied the brakes the car suddenly stopped and completely shut off the engine and shut down. Unable to start the car after a few attempts it finally started again, went a few more feet and then completely shut down and the vehicle turned off again, in the middle of the road. The car began to smoke from the front and there was a strong smell of gas. A pedestrian came over and told me not to attempt to start the car again because there was gasoline leaking from the bottom of the car. I had my children in the car with me at the time and so we all had to hop out in a panic and I went inside a nearby coffee shop to call the police, insurance co and a towing service. As I mentioned the car was in the middle of the road, which was a danger to drivers passing by and to myself, all I could see was gasoline pouring out of the car. When the tow truck took the vehicle to a chrysler dealership service, they informed me that the clamp from the fuel line somehow came off and this was "a one in a million chance of happening to anyone". They offered me no explanation as to why this occurred and offered me nothing to ease my worry of this happening again in the future. I would like to point out that we purchased this as a new vehicle and it was still under warranty. Nonetheless a concerning issue as this could have caused a fire or explosion with me and my 3 children in the van. Thank you for taking the time to read this, please see attachments fo the documentation from the dealership. |
| Category | Service Brakes |
| Date | Jan 17, 2021 |
| State | FL |
| Description | I can step on the brake at a stop light and then the brakes push back at me and make a hissing sound as it happens. Then I try to push it back down and it won't allow me to and it starts to move. It has happened several times so every time is happens I just have to put the car in park until the light turns green. |
| Category | Engine, Power Train |
| Date | Oct 22, 2020 |
| State | VA |
| Description | While driving car on city street started to hesitate with power, so pulled off road and put in park. Then was unable to take car out of park or shift in any way. Blue light just flashed. Wasn't able to shut the car off and the car had to be towed to the dealer while still running. Message said 'transmission". This happened twice with the first occurence being just shortly after purchase. Vehicle has been at dealer for 44 days and is still not fixed. |
| Category | Electrical System, Engine, Structure:body |
| Date | Oct 20, 2020 |
| State | AZ |
| Description | This van was purchased by a dealer with approximately 23,000 miles. It was sold to a retail customer and the following day it caught on fire in the customers garage. We had it towed to a chrysler dealership and chrysler said they would not accept any responsibility for fire, even though the vehicle is clearly under bumper to bumper warranty. After leaving it there while trying to get chrysler to fix it we finally sent a tow truck to pick it up. The tow truck driver got in the vehicle to put it in neutral and it caught on fire again. The entire front end of the vehicle is burner/melted and chrysler refuses to look at it or repair it under warranty. |
| Category | Service Brakes, Unknown Or Other |
| Date | Oct 19, 2020 |
| State | TX |
| Description | When driving and I press on the brakes there is a 'air ' sound and it does not brake right away. If I'm in a bit of a hill and I have the brakes pressed it will give out and start rolling back and I have to press it all the way in which makes an ugly sound and it stops after a bit. If I have to suddenly stop to not hit a child and I press on the brakes it will still go on for a while. I took it to get brakes checked and was told the brakes are good, almost new. I have four kids and this is extremely scary. I need help this has been going on for about 2 weeks. What could possibly be wrong? |
| Category | Service Brakes |
| Date | Oct 10, 2020 |
| State | TX |
| Description | The vehicle would not stop whenever I pressed the brake pedal. It felt hard and did not respond. Much like other complaints on this website, the pedal made a hissing sound whenever it came up. The power brake system is being looked at and is a common problem. A recall on this system clearly needs to occur before someone dies. Could not stop at stoplight without pumping brakes and could not stop in driveway without hitting my other vehicle entirely. Highly recommend a different vehicle until this system is recalled because of how often this occurs |
| Category | Service Brakes |
| Date | Oct 07, 2020 |
| State | OH |
| Description | The power brake booster leaks, which causes the brakes to become inoperable. This despite the vehicle only being one year old. This defect has been discussed on numerous chrysler pacifica messaging boards and could present a serious danger to unknowing drivers. We experienced a brake failing while going approximately 40 miles per hour on a street. The brakes became extremely hard, forcing driver to put all her weight down to stop the vehicle. The vehicle is being repaired at a cost of 2, though the replacement part is on backorder and will not be received for three weeks after taking the car in for inspection. |
| Category | Electronic Stability Control, Service Brakes |
| Date | Sep 22, 2020 |
| State | WA |
| Description | Purchased 2019 chrysler pacifica limited in july 2020 with just over 30,000 miles on it. Last week the master cylinder for the braking system started to act up. When sitting at a stop light/sign the brakes start to make a loud hissing sound and push back against my foot forcing me to push the peddle all the way to the floor with more force then should be needed. This causes the breaks to disengage and the van rolls. I am forced to put the van in park at stop lights so I will not roll into traffic or vehicles in front of me when I am supposed to be stopped. Sometimes I am on a decline or even just sitting on a straight away waiting at a stoplight/sign. This is a major safety issue as I have my kids in the vehicle 90% of the time. I am not the only person with this same issue that I have seen on the forums and nhtsa this needs to be addressed. |
| Category | Service Brakes |
| Date | Sep 08, 2020 |
| State | WA |
| Description | Ever since I have had this car the brakes have been an issue. I can step on the brake at a stop light and then the brakes push back at me and make a hissing sound as it happens. Then I try to push it back down and it won't allow me to and it starts to move. It has happened several times so every time is happens I just have to put the car in park until the light turns green. |
| Category | Electrical System |
| Date | Sep 03, 2020 |
| State | TX |
| Description | Both batteries have failed twice within a 4 month period. First time it failed to start and gave a warning. Second time the vehicle failed during operation on a public road without any warning and would not restart. |
| Category | Service Brakes |
| Date | Aug 12, 2020 |
| State | CO |
| Description | The vehicle suffered from lack of brake power both at high speed and low speed. The brake pedal felt very hard (almost like it was at a hard stop) but did not go to the floor, the brake effectiveness seemed to be very low. At high speed the vehicle hardly seemed to slow, at low speed the vehicle rolled past a stop sign. Noticed a loud hissing noise from underneath the dash when pedal was pressed past a certain point. Took vehicle to dealer in fort collins - they told me the brake booster needed replacing. This was out of stock and rather surprisingly I was told I could drive the vehicle until the part arrived (expected in 7-10 days). I was very surprised that the vehicle would be released back to me with this defect. I declined saying I thought the fault was serious since it affected braking efficiency. |
| Category | Electrical System |
| Date | Jul 14, 2020 |
| State | NY |
| Description | Tl* the contact owns a 2019 chrysler pacifica. The contact received notification of nhtsa campaign number: 20v334000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Westbury jeep chrysler dodge ram service & parts (111 bond st, westbury, ny 11590, (516) 336-4788) was contacted and confirmed that parts were not available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Jul 14, 2020 |
| State | CA |
| Description | This involves a 2019 chrysler pacifica plug-in hybrid. While traveling at 80 mph with dynamic cruise control engaged, the vehicle suddenly lost all propulsion. The internal combustion engine was off, and no power came from the electric motor. The air conditioning also turned off. Despite pressing the accelerator, there was no power at all. The vehicle was only coasting, and lost speed rapidly. Despite losing propulsion, I never felt like I lost brakes or steering. Despite this, I felt very unsafe as I was traveling at highway speed in the middle of an interstate when this occurred. The display alternated between two messages. One stated I needed to shift to 'p' and press the start button (the vehicle was still in motion). The second message stated there was a fault in the hybrid charging system. Once stopped on the shoulder, I shifted to park and pressed the start button while pressing the brake pedal (the normal process to start the vehicle). The dashboard, infotainment system, and window control appeared to power-cycle, but neither the vehicle nor the air conditioning would start. The dashboard continued to display a message saying a charging system failure had occurred. After 45 minutes of repeatedly trying to start the car by pressing the brake and pushing the start button. I tried just pressing the start button without pressing the brake. The car shut all the way off, and after waiting a moment, I was able to start the car by pressing the brake and then pushing the start button. Once started, the vehicle then ran normally except for a check engine light. Five days prior to this incident, a chrysler dealer performed the repair for recall nhtsa 19v-886, and the initial inspection for recall nhtsa 20v-334. |
| Category | Service Brakes |
| Date | Jul 12, 2020 |
| State | MI |
| Description | Tried stopping for a red light and brakes did not respond. I was in the right lane. Van seamed to speed up. Got into right turn lane and van slowed down but still not stopping. Hit car in front, luckily no damage to either vehicle. |
| Category | Unknown Or Other |
| Date | Jul 08, 2020 |
| State | CA |
| Description | A vehicle fire may increase the risk of injury to occupants and persons outside of the vehicle, as well as property damage per the safety recall letter I received from chrysler. 12-volt isolator post connection safety issue. No remedy is currently available. |
| Category | Steering |
| Date | Jun 29, 2020 |
| State | CA |
| Description | The steering wheel is pointed to the left all the time. *tr |
| Category | Power Train |
| Date | Jun 27, 2020 |
| State | FL |
| Description | Transmission will only go into 9th gear and engage at speeds up to 61 mph, if it downshifts to go up a hill it will never ever go back into 9th gear again unless you slow down to 61 mph then slowly accelerate to get it to stay in 9th top gear? I took it to chrysler dealer and they said well you might never see 9th gear that's how they run. This is not acceptable, chrsyler needs a update to its programming for better shifts... *tr |
| Category | Unknown Or Other |
| Date | May 12, 2020 |
| State | NY |
| Description | The radio does not hold any presets after you change drivers. So when driver one(1) has the seat, mirrors, radio, etc set for them all they have to do is press "1" when they get in, and "2" is presently set. It should hold so we don't have to go through it every time you get in. This is not what happens, I have to reset things because it is lost and goes back to factory settings. Chrysler knows about this problem and they have no fix. I would like my computer system replaced to fix this problem. They said I have to wait for an update, this is not something I should have to live with. *tr |
| Category | Electrical System, Service Brakes |
| Date | Apr 23, 2020 |
| State | OH |
| Description | Tl* the contact owns a 2019 chrysler pacifica. The contact stated that on various occasions, the vehicle accelerated independently when the brake pedal was depressed. The failure occurred intermittently without warning. The brake pedal was disengaged and then re-engaged to stop the vehicle. The contact stated that an abnormal sound emitted from underneath the front passenger's side of the vehicle. The contact stated that several electrical features including the radio operated independently. The vehicle was taken to falls motor city (4100 state rd, cuyahoga falls, oh 44223) however, no additional assistance was provided. The manufacturer was notified of the failure and provided a case number. The failure mileage was approximately 900. |
| Category | Unknown Or Other |
| Date | Mar 06, 2020 |
| State | PA |
| Description | After waiting at the chrysler dealer for 6 hours on 3/3/20, the service department was unable to complete the update of the radio software and thereby was unable to remedy the safety recall upload for the rear camera issue under ve2? Nhtsa 19v-886. The percentages of completion were 92% and 50%. Dealership said they have had problems with the update and in many cases the radio system and speakers were blown out during their attempt to update the software. As a result, the dealer said it may be better to avoid trying the update again, unless the problem of the recall occurs. This dealer position is due to their claim that the radio and speaker system could blow out and it would take several months for radio/speakers to be repaired. Also, the dealer explained in the event that the radio/speakers would blow out, the 8. 4" screen would not show any information, such as relating to the gps and/or the rear view when backing up. So, the update to remedy the recall had failed. Note: the repair dealer is reedman toll, which is different from the dealer where I purchased the van in maryland. |
| Category | Unknown Or Other |
| Date | Feb 24, 2020 |
| State | VA |
| Description | The sliding doors and the trunk door opened at the same time when no door/trunk open buttons were pressed. This is the 2nd time it happened. First time in the chrysler showroom and 2nd at a parking lot, both time when the car was not in motion. The car was started, reverse gear was applied and all the sliding and trunk doors opened at the same time with passengers inside. |
| Category | Fuel/propulsion System |
| Date | Jan 11, 2020 |
| State | FL |
| Description | Van is new, (8/30/2019) under 1000 miles. Problem has happened approximately 12 times. When stepping on the accelerator from a stop, there is no response. Suddenly there is a sudden, harsh acceleration. This is a hazard in traffic with other vehicles around. Backing in my driveway I almost hit the house. |
| Category | Electrical System |
| Date | Jan 05, 2020 |
| State | OR |
| Description | The navigation system in the vehicle showed an incorrect location by several hundred miles. I took the vehicle in for warranty service and the dealer attempted to perform an update. According to the dealer the update failed and they would need to contact chrysler for repair. I have contacted fca multiple times with no response. I now have no radio whatsoever, no climate system, no backup camera or any other features that operate thru the radio touchscreen. |
| Category | Vehicle Speed Control |
| Date | Jan 04, 2020 |
| State | VA |
| Description | Vehicle accelerator jammed while slowly backing vehicle (rear end first) into home garage at around 12:15 p. M. On december 17, 2019. Vehicle and passengers were thrown back into the garage wall at a high speed causing vehicle and property damage. On form below, I estimated 1 mph, but it may have been less as I was slowly backing vehicle into home garage. |
| Category | Wheels |
| Date | Dec 23, 2019 |
| State | MN |
| Description | The all season tires provided with the new vehicle are useless on snowy icy minnesota roads. Very long stopping distance. Two experienced van drivers noticed the difference right away. The extra small tread toward the middle of the wide tires does little to improve traction for accelerating from a parked position. Also, skidding is much more likely with these tires. The tires should have much deeper treads since their width gives less traction. |
| Category | Electrical System |
| Date | Dec 12, 2019 |
| State | NY |
| Description | 2019 chrysler pacifica hybrid minivan failed to start in cold weather (below 24f) 5 times to date. Dealership replaced the 12v battery saying the issue has been fixed. But again in a cold day when weather was 19f, the minivan did not start and showed many errors on screen. The minivan is at the dealership for the second time. Looks like this is a common problem across multiple customers, pacifica forums has folks complaining about the same issue. |
| Category | Seat Belts, Seats |
| Date | Nov 22, 2019 |
| State | NY |
| Description | The third row bench seems easily capable of popping off its attachment to the floor with a bit of pressure. When we installed our baby car seat in the third row for the first time, we locked it in place with the seat belt and then tightened the seat into place by using the electric recline to squeeze some extra room and make sure there was no give. At some point we tightened the recline too much and the base of the whole third row popped off of the floor. Everything seemed fine once we started over and reset the seat in place. I also disconnected the power recline button in that row so that our son wouldn't be able to re-create that issue. However, a few weeks ago my wife was putting some large items in the car and she was trying to put down the third row passenger seat using the recline buttons in the trunk. She accidentally pushed the recline button for the half of the row the baby car seat is in instead of the side of the row with an empty seat. Again, the whole third row popped apart from the floor at its base. To fix it I uninstalled the car seat and then reinstalled the third row bench and then the car seat again. This second incident got me wondering how much pressure it takes for the third row to detach from the floor? I'm concerned that in an accident the whole back of the car would become very dangerous and seat belts and car seats would do little to protect anyone from a floating bench. By putting the car seat in place and tightening the recline we must be putting a lot of pressure on the floor attachments and any added pressure potentially pulls it right off. That seems like a huge design flaw. In the manual all it says is: in a collision, you or others in your vehicle could be injured if seats are not properly latched to their floor attachments. Always be sure the seats are fully latched.*dt *jb *dt*jb*dt*jb |
| Category | Electrical System, Unknown Or Other |
| Date | Nov 01, 2019 |
| State | NY |
| Description | U connect / radio / backup camera / temperature control system freezes causes lack of control of temperature controls, no backup camera no controls in the radio/attached systems. Operator must turn off vehicle and or complete a soft restart. |
| Category | Engine, Power Train |
| Date | Oct 28, 2019 |
| State | MI |
| Description | My vehicle stalls and rolled back three times since purchasing it near the end of august. I know the engine is in idle mode during a stop or stoplight to save on emissions, but the transition from idle to restart when pressing on the gas pedal is not seamless. In fact, it is loud and has rolled back a foot when on changing from brakes to gas pedal. |
| Category | Structure:body, Unknown Or Other |
| Date | Oct 28, 2019 |
| State | IL |
| Description | Large leak in the left rear of the vehicle. Water came in from a currently unknown area and ran into all the crevices between the inside panels on the left side. Settled into the cubbies on the left side. And soaked the carpet in the back. Only owned the vehicle for 10 days when this happened. A large rain storm came through on saturday water; noticed the water sunday morning. Did some driving around saturday during the rain storm but did not notice the water. Not sure if the water was coming in during the driving or after being parked. It was raining all day and night. |
| Category | Structure:body |
| Date | Oct 23, 2019 |
| State | NJ |
| Description | When opening passenger side back sliding door, it does not stay in the open position and slides forward and closes. It is very dangerous as children can get caught up in between. |
| Category | Latches/locks/linkages:tailgate:latch |
| Date | Oct 15, 2019 |
| State | IN |
| Description | Tl* the contact owns a 2019 chrysler pacifica. The contact stated that the tailgate safety latch failed to open and the contact was trapped for 45 minutes. There were no warning indicators illuminated. The vehicle was taken to button chrysler jeep dodge ram (1220 e blvd st, kokomo, in 46902, (765) 360-4063), but was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 100,000. The vin was not available. |
| Category | Steering |
| Date | Oct 03, 2019 |
| State | OH |
| Description | 2019 chrysler pacifica. Uncontrolled steering wheel. *ld the consumer stated the steering wheel jumps to the left or right. The failure caused the consumer to crash into a large rock damaging the front end of the vehicle. *js |
| Category | Engine, Fuel/propulsion System |
| Date | Oct 02, 2019 |
| State | PA |
| Description | Car is not accelerating properly, hesitation when accelerating when driving at high speeds, jerking and spitting from the car. Vibration when it is idling at a stop sign or light. |
| Category | Power Train |
| Date | Sep 30, 2019 |
| State | IA |
| Description | Tl* the contact owns a 2019 chrysler pacifica. While the vehicle was stationary at a stop sign, the accelerator pedal was depressed, but the vehicle failed to accelerate. In addition, the check engine indicator illuminated. The vehicle was taken to clemons chrysler dodge jeep (1601 a ave w, oskaloosa, ia 52577, (641) 673-3447) where it was diagnosed that the axle rods needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the same dealer and the contact was informed that fluid was leaking and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 2,000. The vin was unknown. |
| Category | Visibility/wiper |
| Date | Sep 24, 2019 |
| State | IL |
| Description | In june, my windshield cracked while stationary and was determined by chrysler to be defective glass. This is covered under my warranty. It has been almost 4 months and it has not been replaced per the warranty. Chrysler claims the windshield is on a national back order with no estimated time of arrival. A cracked windshield is a safety hazard as it impedes my visibility. Chrysler has not offered any alternative options, only to wait. Customer service has been slow to respond and rude. Defective glass seems to be a common problem among chrysler pacificas, as well as an inability to fulfill the warranty. Please investigate. |
| Category | Service Brakes |
| Date | Sep 23, 2019 |
| State | VA |
| Description | Master cylinder failed with approximately 4,300 miles on the car (purchased in april 2019, failed september 2019). Dealer reported it was a "known issue" but no service bulletin or recall has been issued. No brake warning light or code thrown. Only discovered because owner suspected concern with brakes. |
| Category | Fuel/propulsion System |
| Date | Sep 19, 2019 |
| State | NY |
| Description | The car was stationary. I turned on the ignition, engine check light blew. Took it to nearest chrysler dealership, and they found the auxiliary pump for heating the hybrid system was malfunctioning. They said the minivan is not fit to drive until fixed. The van ran for just 1800 miles, I purchased it new just a month ago from dealership. The repairs are covered under warranty. |
| Category | Fuel/propulsion System |
| Date | Sep 19, 2019 |
| State | NY |
| Description | The car was stationary. I turned on the ignition, engine check light blew. Took it to nearest chrysler dealership, and they found the auxiliary pump for heating the hybrid system was malfunctioning. They said the minivan is not fit to drive until fixed. The van ran for just 1800 miles, I purchased it new just a month ago from dealership. The repairs are covered under warranty. |
| Category | Electrical System, Engine |
| Date | Sep 18, 2019 |
| State | NY |
| Description | My wife was driving home and the car was shuddering and intermittently accelerating. She got back to the house and smelt a burnt rubber smell. When in my driveway the vehicle had a hard time turning over and the engine would knock and shut off while still in park. It had to be towed to the dealership for further evaluation |
| Category | Service Brakes |
| Date | Sep 18, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2019 chrysler pacifica. While driving various speeds, the brake pedal was depressed, but the vehicle failed to stop. There were no warning indicators illuminated. The vehicle was taken to schumacher chrysler dodge jeep ram of delray (2102 federal hwy suite a, delray beach, fl 33483, (561) 935-4210) where it was diagnosed that the braking system needed to be updated. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 10,000. |
| Category | Power Train, Service Brakes |
| Date | Sep 16, 2019 |
| State | GA |
| Description | Tl* the contact owns a 2019 chrysler pacifica hybrid. While driving 73 mph, the "stop safely, the vehicle will shut off soon" warning message appeared. The contact parked the vehicle on the side of the road before the ignition turned off. The vehicle was unable to be driven and was towed to jimmy britt chevrolet buick gmc (located at 1011 town creek blvd, greensboro, ga 30642, (706) 453-2500) where it was diagnosed that the abs control module and transmission needed to be replaced. There were also 113 error codes. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 730. |
| Category | Electrical System |
| Date | Sep 11, 2019 |
| State | NJ |
| Description | A message keeps coming on " service shifter". The vehicle was taken to service, still comes up. Happens when stationary and in motion. |
| Category | Seats |
| Date | Sep 11, 2019 |
| State | IL |
| Description | Chrysler refuses to acknowledge or help with finding carseats that fit forward facing in their middle row captains stow and go seats due to the extreme tilt their second row headrests have which are non removable in the second row of the van. Hence most people are unknowingly installing their carseats incorrectly braced against the headrests or have them pushing the carseat headrest forward which almost all car sear manufactures do not allow. This is a safety issue for so many children and even going to cpsts may not help as it basically forces the consumer to buy new seats which they may not be able to afford so they likely will not and will continue using the unsafe car seat. |
| Category | Electrical System, Engine, Power Train |
| Date | Sep 09, 2019 |
| State | CA |
| Description | On interstate highway left lane at 65mph, check engine light comes on, red plug-in light comes on, and car slows to a stop in lane. Car does not turn back on after several attempts. After five minutes, car starts again. Check engine light remains on. Stalling recall not found for this vin, but is in manufacture date range of recall. |
| Category | Unknown Or Other |
| Date | Sep 06, 2019 |
| State | MI |
| Description | Tl* the contact owns a 2019 chrysler pacifica. The contact stated that the sensors for both passenger side sliding doors failed to function properly. There were no warning indicators illuminated. The contact reached into the vehicle to retrieve her phone while the sliding doors were closing. The door sensors did not recognize her hand and it was crushed by the sliding door. The contact had to manually force the door open to rescue her hand from the vehicle. Medical attention was not received. The contact tested both sliding doors and found that neither of the door sensors functioned correctly. The contact was concerned for her and her children's safety. The contact posted a complaint on facebook regarding the failure. A chrysler representative online reached out to her and asked for her vin, but no further assistance was offered since that interaction. The dealer and manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 500. *dt*jb |
| Category | Electronic Stability Control, Steering, Unknown Or Other |
| Date | Aug 30, 2019 |
| State | CA |
| Description | Lane sense behaves erratically in certain circumstances; alerts loudly and request hands be placed on the steering wheel when they are already on the wheel and am traveling safely within a lane; no lane changes. Has alerted in driveway as well and alerted for service. Took to dealer and they could not replicated or determine problem. They provided informational flyer on lane sense but it does not match reported conditions/alerts I received on auto's console. Consistently fails and behaves erratically going northbound on golden gate bridge - in all lanes and on multiple occurrences. Occurs in various environmental conditions from fog, clear day, rain, etc. Occurs in motion and when car has been still/stopped (in driveway.) system alerts and then automatically deactivates itself. I don't know that manufacturer and dealers have full understanding of behavior; especially the detection of what the car believes are no hands on the steering wheel/feedback torque. |
| Category | Seat Belts |
| Date | Aug 23, 2019 |
| State | MD |
| Description | Tl* the contact rented a 2019 chrysler pacifica. While the contact's eight year old daughter was seat belted in the rear driver's side seat, the seat belt seized into the lock. The contact had to use scissors to cut the seat belt. Also, the rear passenger side seat belt failed to engage when the brake pedal was depressed abruptly. The contact was able to stand with the seat belt operating as intended. The vehicle was not diagnosed or repaired. The vehicle was returned to hertz (located at the orlando international airport, 1 airport blvd, orlando, fl 32812, (407) 859-8400) and the contact was informed that the seat belt would be replaced. The manufacturer was informed of the failure. The approximate failure mileage was 12,196. The vin was not available. |
| Category | Electrical System |
| Date | Aug 22, 2019 |
| State | PA |
| Description | Tl* the contact owns a 2019 chrysler pacifica. The contact stated that she locked the key fob inside the vehicle with her children inside. The contact stated that the vehicle had a feature that allowed her to enter the vehicle by pressing a button on the sliding doors when the key fob was inside; however, the button failed to operate. The contact's daughter attempted to unlock the door on the driver's side; however, the unlock button also failed to operate. The contact notified the fire department and they were able to safely remove the children from the vehicle. There were no warning indicators illuminated or injuries. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was unknown. |
| Category | Engine, Unknown Or Other |
| Date | Aug 19, 2019 |
| State | NV |
| Description | First day we purchased the vehicle, the engine light went on and the hybrid battery needed to be replaced. Two weeks later the vehicle kept stalling, and eventually came to a complete stop. Four weeks of purchase, our car begans stalling again and our engine light is back on. Tech says "the car fixed itself". The engine light is back on again. |
| Category | Engine, Unknown Or Other, Vehicle Speed Control |
| Date | Aug 16, 2019 |
| State | CA |
| Description | Pacifica hybrid, two incidents: first was on freeway, fast lane, driving normally with active cruise control. The car suddenly shut down all acceleration and slowed. I was able to press the brake and stop. The front console lit up with many warnings including the frontal collision warnings. I was not close to car in front of me but a motorcycle had split lane passed me very closely and cut in. I had to power off my car and start it twice before it would go forward. I took car for service, chrysler dealer found nothing wrong, replaced a computer module, gave it back. Less than one week later, the car again suddenly lost acceleration and braked. Same large set of warnings appeared. But this time the car didn't allow me to press the brakes. I was traveling on city streets less than 30 mph but had lost all acceleration and braking control of the vehicle and continued to roll into an intersection at about 7mph. The brake pedal literally pushed back against my foot. I gave it back to chrysler dealership where it's been ever since. Car has 1100 miles on it purchased july 14th, registration on 7/16. Approximately 300 miles of the car was the dealership service department trying to replicate the issue. Now chrysler corporate cares is telling me it's still under diagnosis (car hasn't even been turned on in more than 10 days) and that the only way I would get resolution is through arbitration "a free service". My vehicle is currently waiting for chrysler star (highest level engineering) to even get to the case. I wanted to report the safety issue with the resolution steps for people to follow but unfortunately I can't. Chrysler might even try to give this vehicle back to me again (which I don't want). Note: dealership has been very stand-up. The problem is chrysler corporate. |
| Category | Electrical System, Unknown Or Other |
| Date | Jul 24, 2019 |
| State | CO |
| Description | The hands-free and bluetooth feature of my radio stopped working 3 months ago. I have been in to chrysler service in fort collins five times to have it fixed. The last time was two weeks ago and they said they were going to just order a new radio. I still haven't heard anything from them. The service manager, bob lee, says it's chrysler's fault. I just want this thing fixed. 3 months is just ridiculous. This is as much a safety problem as it is an inconvenience. |
| Category | Unknown Or Other |
| Date | Jun 23, 2019 |
| State | WA |
| Description | A serious safety issue exists with electric sliding and raise/lower tail gate doors. This is my third chrysler pacific, 2014, 2017, and now 2019. On this 2019, it does have one door, the driver side slider, that has a warning buzzer if left open when the vehicle drive is engaged, and only when the vehicle attempts to move in reverse. That warning does not exist if the vehicle is driven forward and it does not exist at all for the passenger side slider. So many times, we inadvertently and unknowingly drive off with sliders open and/or tail gate open. This is a serious design flaw with the danger of items unknowingly falling out while traveling. It is possible that children or animals could fall out. The vehicle should never be able to be driven if either slider is open. Nor should the car be able to be driven with the tail gate door open. While there could be an occasion with the customer might intentionally need to have the tail door open to accommodate and over-length item, there should be a by-pass switch with a continuously lit warning light on the dash. To combat driving with the tailgate door open, we have placed several narrow vertical strips of take on the back window to alert the driver. Without that tape it is almost impossible for the driver to be aware of the open tailgate. This is extremely dangerous and annoying. Typically, if the close button is pressed to lower the tail gate door or the sliders to, if the door encounters some object as it is closing, it will retract to the fully open position without the drivers knowledge. This should be totally unacceptable. |
| Category | Electrical System, Engine |
| Date | Jun 10, 2019 |
| State | NC |
| Description | I have been driving a new pacifica for over a week now and I know the electronic start/stop system is junk overall. On a few occasions, it seems the engine re-engages with a shudder and has delayed us from getting onto a road which is a safety problem with traffic behind me or getting into traffic flow. This feature should have an ability to be permanently disabled by the owner if unwanted instead of having to press a button each time the car starts. We press the button every time, but the fact we have to press this every time we start the pacifica is irritating. Honestly, the ess system seems to be faulty in implementation. |
| Category | Electrical System, Power Train |
| Date | May 23, 2019 |
| State | KY |
| Description | Tl* the contact owns a 2019 chrysler pacifica. While driving approximately 45 mph, the "stop safely vehicle will shut off soon" message illuminated. The vehicle was taken to bob allen motor mall (859-236-3217, located at 725 n maple ave, danville, ky 40422) where it was diagnosed that the relay switch was stuck. The part was replaced, but the failure recurred. The vehicle was taken back to the same dealer and the auxiliary battery was replaced, but the failure recurred. The manufacturer was made aware of the failure and provided a case number. The case manager promised to call the contact back, but the contact had not received a call. The vehicle was not repaired. The failure mileage was approximately 12,700. |
| Category | Electrical System, Electronic Stability Control, Power Train |
| Date | May 09, 2019 |
| State | MI |
| Description | The steering wheel pulls to the right or to the left while driving at highway speeds. Happens randomly ' never know when it will turn in either direction. When driving at 60-65 and passing a slower vehicle, it often requires firmly guiding the car against resistance back to the lane. Requires driving while grasping the steering wheel firmly to prevent the vehicle from veering from its path. Will also occur at lower speeds but not as often. Also, when driving on an expressway the steering, sometimes but not every time, becomes unstable if a truck passes it. In those instances, it veers to either the right or the left. The concern is that it could veer directly into the passing vehicle if the driver is less than alert and not firmly grasping the steering wheel. During a lifetime of driving, I have never before experienced a vehicle that felt as dangerous as this one. I took it to the dealer who proclaimed it in perfect running order. I filed a complaint with the chrysler (case number 58533009) and was advised to take it back to the dealer and try to convince them to take it on a test drive. However, the dealer said they test drove it, which is doubtful since the mileage number did not change while it was in their hands. The dealer highlighted a comment on a report titled 08-electrical/be-electronic control modules/module, electric power steering (epsm)/description and operation that reads: variable servo steering: when the speed of the vehicle is increased, the module reduces the amount of assistance to the column. Possibly chrysler, in that statement is revealing that the steering mechanism is unsafe at highway speeds. |
| Category | Power Train, Steering |
| Date | May 02, 2019 |
| State | NJ |
| Description | While my wife was sitting in the car with the car running in park the car began to go in reverse and it started to accelerate and brakes didnt work and car crashed into a fence and shed. Multiple witnesses confirmed her account as she had window down and was screaming with her hands in the air. Once car came to a stop it was confirmed that car was in park. Very scary. |
| Category | Seats |
| Date | Apr 20, 2019 |
| State | CA |
| Description | My 4 year old son was playing in the right rear seat. He apparently pushed the button that folds the seats. We had our backs turned. When we turned around the seat was starting to crush him. There was no immediate way to reverse the seat closing. We had to let it close then fold it down. Then we pushed the button to move the seat back up again after we figured out how to do this. He was not permanently injured as far as we know but was very frightened. A different sized child could be injured badly. Also if we were immediately available to help he could have been trapped for a long time. The vehicle was stationary in a lot at that time with the ignition off. *dt*jb *dt vehical was a rental car and did not knw all the features.*jb |
| Category | Engine, Vehicle Speed Control |
| Date | Apr 12, 2019 |
| State | NC |
| Description | Tl* the contact owns a 2019 chrysler pacifica. While at an intersection, the vehicle stalled while the accelerator pedal was depressed. When the contact depressed the accelerator pedal again, the vehicle returned to normal. The vehicle was taken to victor chrysler dodge jeep ram (6560 anthony dr, victor, ny 14564, (585) 381-5337) to be diagnosed, but a failure was not located. The failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,200..*bf consumer stated there is a correction - when trying to accelerate into traffic the accelerator did not respond then all of sudden surged forward. This has occurred 3 times.*jb |
| Category | Visibility/wiper |
| Date | Apr 02, 2019 |
| State | GA |
| Description | My vehicle windshield developed a crack coming from va hospital. Called insurance I have glass coverage. Travelers contacted safelight in marietta ga. I was informed that they contacted chrysler and was told there are no windshields except for one in ohio. I have contacted paulding chrysler and they were told the same thing. I have contacted chrysler corp. Customer service twice nothing. I was told I have to wait till production is done june or july for a window. I was told by them to rent a car for 3-4 months [00-4000]out of my pocket. So I drive with a cracked window that I hope will not cause serious injury to my wife or me. I was told they have no parts for a recall from the government. So any busted window in the united states is at the mercy of chrysler. I asked chrysler to give a rental or take a window of another car. I have not heard anything. |
| Category | Structure:body, Unknown Or Other |
| Date | Mar 22, 2019 |
| State | KS |
| Description | Driving down the highway in normal weather conditions and the passenger front window just exploded, completely shattered and came into the van, glass got all over my passengers. There was no rock or object that hit the window. |
| Category | Power Train |
| Date | Mar 06, 2019 |
| State | FL |
| Description | Vehicle hesitates from gears 1-4 jerking through each gear. Have had valve body replaced not fixed. Have been to dealer 7 times and was told this is the way it is. Purchased the vehicle new and was reported immediately no offer of money back. |
| Category | Power Train |
| Date | Feb 26, 2019 |
| State | FL |
| Description | The vehicle jerks (hesitates) while accelerating from a start to about 37 mph. Suspect gears 1-4. Have been to dealership 7 times since I purchased the new vehicle. Have had valve body replaced, adaptations reset, even the radio was replaced already. Vehicle now has 1000 miles on it and still has issues. The dealership service has tried everything they can aside from replacing the transmission. The zf 9 transmission is the problem and chrysler (fca) has refused to fix the problem as they continue to get many many complaints. |
| Category | Electrical System, Fuel/propulsion System, Unknown Or Other |
| Date | Feb 20, 2019 |
| State | NJ |
| Description | Smoke and foul rotten egg smell coming from driver rear quarter panel where battery sits. Fire department came out and removed paneling and battery was found to be extremely overheated. Vehicle was plugged in charging when this courted in our garage. I immediately unplugged it and called 911 |
| Category | Engine, Power Train |
| Date | Oct 24, 2018 |
| State | NM |
| Description | Could not start chrysler pacifica for one hour friday morning. Finally starting, the engine shut down while moving at low speed approaching a light (at time thought it was the gas saving feature) and was very difficult to start. Drove it to dealer monday, after a very difficult start for a fix yesterday. Dealer could not duplicate problem so I drove home, parked, and today it would not start. I had to have it towed back to dealer. Concerned engine could shut down at speed locking controls. As cause is unknown, I believe this is a safety issue for chrysler and a heads-up to the nhtsa. The problem began with about 150 miles on the odometer and the van now has about 475 miles. *dt updated 11/30/18*jb |
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Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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To day is about the 10th time I have had to jump start my new Chrysler Pacifica hybrid van. Again I had to get my van jump started to day in the frigid cold. I then drove the car out of town about 170 miles. The following day I again had to have the van jump started in the morning. There was a squealing noise coming from the engine compartment. This van is highly unreliable and I am obliged to drive my old car on a daily basis for reliability. On the day I was to pick up my new van from the dealer the sales man called and said the van was ready and detailed. When I arrived at the dealer the van had no power not even the interior lights were working. I had not even accepted the van at this point. The van was then taken to the service department for warranty work which took a week. When I purchased the van it had 26 miles on the odometer. When I eventually took delivery after the warranty repair was done there was 71 miles on the odometer. This van was essentially a used vehicle when the dealer gave me delivery of the van. The van had been driven by the dealer personnel for their private use without my permission. This van is a lemon
Im not sure if my van would be considered a lemon or not but its been in the shop multiple times already for the same engine stalling issue and other defects. It is a 2019. How do I know if we have a lemon case ?