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Minivans might not be as popular these days, but the 2022 Chrysler Pacifica still has quite the following. The automaker claims it will help to “command some attention.” This may be so, but owners experiencing engine failure and random power loss issues are paying more attention to serious problems affecting usage rather than positive features that add enjoyment to their experience.
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NHTSA Complaints for the 2022 Chrysler Pacifica
| Complaint Category | Number of Complaints |
|---|---|
| Engine | |
| Power Train | |
| Electrical System | |
| Fuel/propulsion System | |
| Unknown Or Other | |
| Vehicle Speed Control | |
| Hybrid Propulsion System | |
| Steering | |
| Forward Collision Avoidance: Automatic Emergency Braking | |
| Forward Collision Avoidance: Warnings |
Most Common Problems with the 2022 Chrysler Pacifica
Most of the complaints filed with the National Highway Traffic Administration (NHTSA) are filed under the engine, powertrain, and/or electrical system. Almost all of these problems relate to stalling, lack of acceleration, and random power loss issues. A total of 35 of them were lodged with the NHTSA between February 5, 2022, and January 24, 2023.
The component or system that owners identify differs depending on their perception of the problem. Even back-over prevention, forward collision avoidance, seat, and brake-related problems are linked to power loss issues. For the record, 16 mention the engine as being the problem, 14 blame the powertrain, and 12 say the electrical system is the issue.
But as an example of something completely different, an owner from Indiana reports that when his 2022 Chrysler Pacifica stalled it was the Check Rear Passenger Seat message that displayed. Nevertheless, it appeared to be engine failure.
Additionally, many of the complainants find that whatever they have experienced is a safety or even serious life-threatening issue.
Problems with the Engine
The engine is arguably the most important component in the minivan. When the engine fails, as it sometimes does in the Pacifica, it doesn’t do its job, and families have trouble getting anywhere.
Engine Stalled
The first NHTSA complaint about the 2022 Chrysler Pacifica was lodged in February 2022. It was listed under the Powertrain, Engine, and Fuel/Propulsion System categories. It states that the car stalled while driving. The minivan was only one day old when it happened. “I was driving down a city street and the engine cut off and a message on the dash read ‘Put Vehicle in P to start.’ I pulled over and it took several minutes to get the car to restart. This happened several times on the way back to the dealership.”
The owner stresses that their “safety and that of others on the road was put at risk because we were stopped in the middle of traffic and were unable to move. Pulling over across traffic once the car had stalled was also dangerous because I could not propel the car forward. I did manage to steer the car to the side of the road. After this happened several times in the course of a few blocks, I called for roadside assistance to tow the car back to the dealership. After the incident happened, the ‘check engine’ light came on. The car is currently at the dealership awaiting repair.”
Engine Lost Acceleration and Shut Off
A much more recent complaint filed on January 21, 2023, has a similar description. This owner describes how the vehicle lost its ability to accelerate on the highway engine. It shut off, lost power steering, and the dashboard read “press brake and push button to start” as though the vehicle had been turned off. The default message displayed on the dashboard was “service hybrid electric vehicle system”.
According to the complaint, this happened 3 times in a span of 3 days. Of these, 2 were on the highway and the 3rd was on an exit ramp of the highway. “The inability to accelerate/loss of power steering while driving is a huge safety concern.” Fortunately, in this case, the service manager at the dealership acknowledged the safety concern and picked up the vehicle at the owner’s home. The issue was being evaluated at the time of the complaint.
Powertrain Problems
In December 2022 an owner from California reported that while driving on a road where the speed limit was 40 mph, the minivan flashed a message that “the engine was off and I needed to put the car in Park to restart it – essentially the car stalled while I was driving 40 mph.” The car rolled to a stop, wouldn’t engage in Drive and wouldn’t accelerate. While essentially the same malfunction mentioned in the complaint above, it was only listed under Powertrain.
The earliest diagnostic opportunity the owner could get was seven weeks later. The complaint states that “the best advice they could give me was that as long as the engine light was not ‘flashing’ then it was not imminently dangerous to drive” the minivan. He was warned that anything could cause the engine light to be illuminated.
“I am afraid to drive the vehicle in case this happens again and they are offering me a 7-week wait to have something done about it. Forums I read have said this is a common, documented problem. This is a supremely dangerous event depending on where one happens to be driving at the random moment that the malfunction takes place.”
Electrical Issues
Only one of the 12 complaints about the electrical system isn’t listed as also being a powertrain and/or an engine problem. Needless to say, these reflect the same problems mentioned already. And this complaint also reports random power loss issues.
The owner from New Mexico describes how the accelerator of the 2022 Chrysler Pacifica stopped working. He states that it “instructed to hold the brake and press the start button to turn it on. After coasting over to the side of the road I was able to put it in Park, but pressing the power button did not turn it off. The check engine light and battery light were both on (they turned on as soon as the car ‘shut off’).
All they had to do was disconnect the 12V battery and reconnect it to reset the system so that it would start again. But when they Googled the problem, which is how they found the fix, they discovered it was a common issue. “Both times it happened on the highway with a 75 mph speed limit, where it is incredibly dangerous for your car to just stop working!”
Your Lemon Law Legal Rights
Do you think you have a lemon? Rest assured that there are expert lemon law firms that will help work out your lemon case at no cost to you. The law makes Chrysler pay legal fees. So you may be able to get your lemon out of your life without paying a cent.
Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you. If you need assistance, call the Lemberg Law Helpline or fill in our contact form. We’ll assess your case for free. If we go to court, Chrysler’s going to be footing the bills.
Complaint Data
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Mar 28, 2023 |
| State | NY |
| Description | I was driving around 15 mph and the van suddenly lost all electrical and engine power. I could not drive and none of the instruments were working. I could not turn on the emergency blinkers / hazard lights. I could not restart the van. No buttons were working. The van came to a stop with some bad sounds from the engine. I was on a hill and I had to keep my foot on the brake otherwise the van would start rolling backwards. I could not place the vehicle into park and the parking break did not work either. This means I was effectively trapped in the vehicle, in the middle of the road, unable to engage any hazard lights. I called my spouse and he drove to meet me. He opened the hood and after a minute the power returned and the vehicle displayed a "service electrical system" message. I was then able to drive the vehicle home about half a mile. Later that evening the vehicle again "died" and was unresponsive. Hours later it is still not turning on and will have it towed to the dealership. This complete loss of power has happened a few times before, but always when the vehicle was parked overnight and I discovered it was not working in the morning. But it would always turn itself back on after a few minutes. |
| Category | Unknown Or Other |
| Date | Mar 25, 2023 |
| State | TX |
| Description | The sliding driver side rear door malfunctioned - either a sensor did not go off, or the door did not register the sensor. My 4-year-old female child pressed the button to automatically open the sliding door, and attempted to climb in the vehicle as it was sliding open. She accidentally hit the button again as she entered, and the automatic sliding door began to close. Her head became trapped between the sliding door and the vehicle frame, and the door continued to attempt to shut, crushing her head. She screamed and I pressed the button again, and the door began to open, letting her loose. She was in significant pain and did not settle quickly; she has a large knot and bruising on her head where the automatic sliding door trapped her, and has a headache. The door should have registered that her body was in the way of closing, and additionally should have stopped and re-opened when it made contact with her head. |
| Category | Engine, Power Train |
| Date | Mar 24, 2023 |
| State | IA |
| Description | The vehicle was part of the o3a recall notice and was taken in about 2 to 3 weeks ago to have the software "fix" done. Last evening while driving on the highway, the car gave the warning of safely exit road way, you are about to loose power. The power loss was immediate and was almost reended by the vehicle behind, but was able to get off highway with out accident. |
| Category | Electrical System, Engine, Power Train |
| Date | Mar 23, 2023 |
| State | TN |
| Description | The vehicle will randomly stall out. We took it to the dealer to get it fixed, they kept it for a month and did a software update. It's been 2 weeks and it stalls out about 6 times a week still. It's very dangerous and we can't even use it on the highway. Only backroads. Chrysler and the dealership have said it can't be fixed and they are not taking responsibility. |
| Category | Fuel/propulsion System |
| Date | Mar 22, 2023 |
| State | NE |
| Description | The fuel line into the fuel tank and tank itself were leaking gas. It was not a large leak but it was enough to soak the felt lining underneath the gas tank. It made our garage completely smell of gas fumes and the fumes began to migrate into the home. The dealer originally took a look at it on 3/13/23 and determined that the fill line was just loose into the tank. However when we filled the tank with gas again on 3/20/23 the problem began again. It went back into the dealer on 3/21/23 and they are replacing the fuel tank and the fuel fill line. No warning lights or messages ever came on. |
| Category | Engine |
| Date | Mar 18, 2023 |
| State | CA |
| Description | I am filing a complaint about unsatisfactory remedy of recall 03a/nhtsa 23v-010 and would like to make a motion for a hearing on this remedy. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Mar 13, 2023 |
| State | WA |
| Description | Vehicle had a sudden loss of engine power while at speed traveling on the highway. We were able to safely pull over, and after a few minutes restart the vehicle. After additional driving we encountered the issue again, at speed on the hoghway, however the vehicle did not shut down properly and would not start after repeated attempts. The vehicle would show the ignition was on 'run' however would either not allow shifting into gear, or upon shifting into gear immediately throw an error message on the dash stating to shift into park and restart the vehicle. I believe that this issue will not be fixed by a recall where the solution is advanced warning of an engine shutdown. We are fortunate to ha e had this happen when we were in a position to pull over safely as the speed of the vehicle plummeted unsafely after loss of engine power. This happened on saturday march 11, the previous night the vehicle had been charged overnight. The loss of power was not experienced untill the hybrid battery charge had been depleted and the vehicle was running on the combustion engine |
| Category | Engine, Fuel/propulsion System, Vehicle Speed Control |
| Date | Mar 13, 2023 |
| State | CA |
| Description | February 23rd: car shut off while getting off the freeway. Would not restart for 5 minutes. Had no acceleration but could still steer. February 23rd: brought car to the dealership, they scanned the car and there was no code. February 26th: car shut off 3 times on the freeway going 70mph. Had to pull over and restart car to be able to accelerate. I had my 2 kids in the car at this time and fear for their safety. March 1st- car shut off on the freeway going 70 mph. Had to pull over carefully again. Turn off the car, open the car door, wait a few minutes, restart. March 3rd- car shut off on the freeway again. Brought car to the dealership again, they asked for me to drop it off on monday. March 6th- left car at dealership. They said it needs a new transmission and would be a minimum of 30 days to replace it, but most likely longer. |
| Category | Power Train |
| Date | Mar 13, 2023 |
| State | NC |
| Description | Our chrysler pacifica hybrid had the software update related to the wiring short that has caused multiple pacifica hybrids to shut down. We had the recall "repair" on 3/9/2023. On 3/12, while driving on the interstate traveling 70mph, the warning popped up, indicating that a power shutdown was imminent. I had my entire family, kids, and elderly parents in the car with me. Fortunately, we were able to pull over safely, but had we been on the road during a busier time, we would have been in serious danger! Our pacifica has less than 10k miles and has had no problems previously. The software "fix" was not a fix at all, and this is a huge concern since the entire reason for purchasing a van was to travel safely and conveniently with our children. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Mar 10, 2023 |
| State | CA |
| Description | On 3/6/2023 while driving on a freeway, my vehicle experienced a complete loss of motive power and the accelerator was unresponsive. The dash gave me a warning that the vehicle was off. On 3/7/2023, the same incident occurred twice while on the same freeway. On 3/7/23, I dropped it off at moss bros chrysler dealer in riverside, ca for the loss of motive power recall I was just notified of. The software update from the recall was performed, and the service adviser informed me that it was successful and the issue had been resolved. On 3/9/2023, I drove it on the freeway, and again, the same loss of motive power occurred. This time, the dash warned me that vehicle shutdown was imminent, and a turtle icon displayed on the dash. However, the moment the dash displayed this information, all motive power was lost and the experience was identical to before the software update. This is a significant safety issue as the freeways in my area usually do not have any shoulders or areas that are safe to pull over on. This is a serious defect that poses a safety risk to anyone in the vehicle. It has not been fixed by the recall. |
| Category | Electrical System, Engine, Power Train |
| Date | Mar 07, 2023 |
| State | MO |
| Description | While traveling at full highway speed, the pacifica turned off entirely without warning. We had to navigate in traffic through 4 lanes to pull over with children in the vehicle. The vehicle would not turn back on after pulled over until hours afterwards. However we towed the vehicle to a dealership due to the safety concern |
| Category | Electrical System, Hybrid Propulsion System, Electrical System, Hybrid Propulsion System |
| Date | Feb 28, 2023 |
| State | OH |
| Description | The contact owns a 2022 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Feb 27, 2023 |
| State | IA |
| Description | Van shutoff on the highway going 60- 65 mph with my wife and two kids under six. Winter time snow plowed road so no available shoulder due to snow mounds. Van quit running during rush hour. Car coasted to a stop and would not restart. Had to be towed. Dealer said it was a known issue. Googled it and there were news articles about the issue. Van gave no warning it was shutting down. Dealer has had the 2022 chrysler pacifica plug in hybrid for 30 days in the service shop and still don't have a fix for it. Opened a case with chrysler, case number 85533496 |
| Category | Engine |
| Date | Feb 27, 2023 |
| State | TX |
| Description | Event 1: on feb 5, 2023 my car lost engine power suddenly while I was driving. I had my entire family with me and had to somehow maneuver myself away from traffic and avoid any accident. There was a malfunction light that came on once the engine stalled. And the screen was reading that engine has lost power, please stop and restart the car. Right after this incidence, I got an email from chrysler reporting there is a recall on my vehicle for lost engine power. Event 2: I get the vehicle back from repair and reported that the recall has been fixed on feb 18th. Again while riding the vehicle on feb 18th with my family the car gives a warning that the engine is about to stop and I need to stop safely. Also there is a red turtle on the screen and the car completely stops accelerating even if I press the gas pedal. I was at that movement on an interchange ramp between two express ways and had several fast moving vehicles around me and no engine power to maneuver myself. I had to stop the vehicle on a side on the fast moving highway and narrowly escaped getting stuck from vehicle coming from behind. I had to call in a tow vehicle and highway patrol to help get me and my family to safety. |
| Category | Engine, Fuel/propulsion System, Vehicle Speed Control |
| Date | Feb 20, 2023 |
| State | OH |
| Description | While driving on the freeway at 60-70 mph, in 20 degree weather at night, the engine suddenly, and without warning, stopped. A dash error message showed instructions to put the car in park and push the start / run button. The van was still traveling at a high rate of speed while the message stayed up and the van had to be carefully maneuvered through traffic, across multiple lanes to the next exit, without the ability to accelerate when needed. Somehow no one was hurt and the vehicle did not get into an accident, but it came to a stop in the middle of the exit ramp, which had a steep uphill grade. The van was unable to be restarted. A good samaritan helped push the car to a nearby lot while car was in neutral. It was unable to be started then and two and three days later. The roadside assistance couldn't be provided until a few days later because the incident occurred at the beginning of the weekend. The vehicle was finally towed to the closest dealership today. The dealership said the software update is available for the recall of potential loss of motive power, which appears to be the issue we experienced. They said it would take 2-3 weeks to look at the vehicle due to their backlog. I called the dealership where we bought it, and they said the same. Also, based on initial research, it seems the software update will only give advance warning when an electrical short is about to cause the engine to stop so the driver can have advanced warning and presumably drive to safety without an accident. Unfortunately, the manufacturer still needs to address the root cause and build a solution to prevent the electrical short from happening in the first place. The situation is troubling and the manufacturer and both dealerships are even stalling in getting us a complimentary loaner vehicle. Also note that we were not instructed to stop driving the vehicle when we found out about the recall prior to the incident. Again the van won't be fixed for weeks, nhtsa shows no remedy yet |
| Category | Power Train |
| Date | Feb 10, 2023 |
| State | MD |
| Description | The contact was an insurance agent who was filing a complaint on behalf of her client, who leased a 2022 chrysler pacifica hybrid from enterprise rental car. The contact stated that while her client was driving 62 mph, the engine seized, and the vehicle lost motive power. The client pulled over to the side of the road. The vehicle was towed to an unknown location and was not yet diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. Upon investigation, the client was made aware of nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system) associated with the vin. The failure mileage was approximately 33,449. |
| Category | Unknown Or Other |
| Date | Feb 09, 2023 |
| State | IL |
| Description | I purchased this van brand new. On the day I picked up on a saturday and very excited! Sunday I went to go out and it didn't start! Called the dealer on monday and they sent out someone to jumpstart it and it wouldn't start. It was towed to dealer and it was told it was the pcm that needed to replace. Work was done and it seemed fine. As I was driving on a trip from chicago to vegas with my grandchildren on two and a half day trip! The navigation system would shut down and reboot this has happen 5 times while driving. Making me lose my route. Then one day about two weeks ago it wouldn't start or lock. After numerous times finally got it started but it wouldn't lock so I and drove it to dealer. They hooked it up and could not find anything on the monitor. Then drove it back home and the same thing happened! So again I drove it to the dealer and again nothing showed up! This is very scary that it is happening and no explanation. The dealer says if we can't recreate it then we don't know what is going on! I need help on finding out why this is happening. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 07, 2023 |
| State | OH |
| Description | I was driving our chrysler pacifica (under 35 mph, thankfully not on highway) when it shut off and restarted very quickly. Happened in a second. |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 07, 2023 |
| State | VT |
| Description | Second complaint for same issue. Our vehicle stalled 6 times over the course of 17 miles driving around town, maximum of 50 mph at times. We have multiple videos of this. Have contacted chrysler and was told they do not have a fix for this issue even though they are aware it is a safety issue. Awaiting call back on how they will help resolve this issue asap as the car is basically undrivable with stalling that many times in such a short trip! |
| Category | Electrical System, Hybrid Propulsion System |
| Date | Feb 07, 2023 |
| State | IL |
| Description | The contact owned a 2022 chrysler pacifica hybrid. The contact stated that while making a left turn, the accelerator pedal was depressed however, the engine failed to increase in speed. As a result, another vehicle crashed into the front passenger side of the contact's vehicle. No warning lights were illuminated. The air bags deployed. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a salvage yard and deemed a total loss by the insurance company. The vehicle was not diagnosed or repaired. The contact then stated that she became aware of the nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system) upon searching the nhtsa website. The dealer nor the manufacturer was not notified of the failure. Â the failure mileage was approximately 9,000. |
| Category | Engine |
| Date | Feb 07, 2023 |
| State | CA |
| Description | My car has lost power unexpectedly while driving 3 times in the past month. Twice on the highway, and once in a residential area. I had to coast until I could safely pull over. The engine light stays lit for up to 1 day. The "d" in the gear shifter flashes. After turning off the ignition for several minutes, the engine will restart and the car can resume driving. The chrysler service department says they cannot find anything wrong with my vehicle and it may be due to the recall issue. This sudden loss of power is extremely dangerous and I am fearful every time I drive this car. Customer service has been extremely unhelpful. A case has been opened for me for 2 weeks now and no one ever calls me, even though I have been repeatedly told someone will reach out to me. I have been calling almost daily and all I am told is that there is no repair available for the recall out on my vehicle and they cannot provide me with a rental. I'm not sure what needs to happen before someone will help me. Either I will end up in a vehicle collision and I will have to pursue legal recourse, or I may have to look into the lemon law. Extremely disappointed in chrysler. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Service Brakes, Hydraulic |
| Date | Feb 07, 2023 |
| State | AZ |
| Description | The contact owns a 2022 chrysler pacifica. The contact stated that while driving at 80 mph with the cruise control activated, the vehicle experienced phantom braking. The following day, while driving at an undisclosed speed, the vehicle was vibrating and the brakes failed to immediately stop the vehicle. The contact stated that the brakes caught fire, and there were flames coming from the brake calipers. The contact was able to put out the fire with a hose. The vehicle was towed to the dealer, where it remained for twenty-one days; however, no cause of failure was found. The failure recurred, and the vehicle was taken to an independent mechanic, who recommended the contact stop driving the vehicle as it was unsafe on the roadway. The vehicle was not repaired. The manufacturer was made aware of the failure and dispatched an inspector to the dealer to inspect the vehicle, but the report was not yet available. The failure mileage was approximately 13,000. |
| Category | Back Over Prevention: Warnings, Engine, Power Train |
| Date | Feb 06, 2023 |
| State | IA |
| Description | It seems that some of the standard safety features are unavailable or missing due to some reason which is mentioned in the optional equipment. Below two things seem to be missing: 1. Safety sphere 2. Parksense rear park assist additionally, there is also a recall on this vehicle regarding the safety issue. Dealer is denied to make any changes or repair to the vehicle. Please investigate the matter as these are major safety issues. |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 04, 2023 |
| State | VT |
| Description | While driving on the highway, the vehicle coaster to a stop. It gave a warning to plug in the battery for conditioning and the d was blinking. It said to put to p to stop. Was able to coast to the side of the highway safely and vehicle had to be stopped and turned off to be able to run. This happened 4 times in under 30 miles on the highway. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Feb 04, 2023 |
| State | CA |
| Description | I drive on the freeway, and I lost any power with the car, I'm lucky my baby was not in my car on that day. It happened two times and I go to the mopar service center, they tell me they don't have the part for that, and I ask them what's should I do with that situation, and they said that's a good question, I have no idea, but you can wait for the part and I don't know when the part comes in maybe a week, and maybe few months. |
| Category | Power Train |
| Date | Feb 04, 2023 |
| State | WA |
| Description | Driving in traffic, slowed to a stop for red light and dash lights came on. Vehicle would appear to start, but transmission would not engage (gear selector light would blink, instead of being a solid light). If I let off the brakes with the car in drive, the vehicle would roll backwards (as if in neutral). After several minutes of pressing start/stop button, the vehicle eventually started and went into gear. I called fca about the issue, and they couldn't find any service center to accept my vehicle within a week, and told me I could rent a car on my own if I was concerned. |
| Category | Engine, Unknown Or Other |
| Date | Jan 31, 2023 |
| State | CA |
| Description | The vehicle was running while I was drove in the freeway. Suddenly, the screen dash kept pop up an message" shift to p, push the bottom to restart" the "d" kept blinking. The vehicle was slowing down even I stepped in gas. I had to parked to emergency parking on highway immediate. Then I pushed the power bottom to turn off the car. Then cannot back on. After 2 - 3 hours, the tow truck came, he able to restart the car. The car end up tow to the dealership that located in pleasanton ca. But the dealership still have not to diagnose of my car since when the car been towed to their shop for 7 business day from now. No answer giving at all. Also never receive safety recall noticed by mail, by text or by email. |
| Category | Electrical System, Engine |
| Date | Jan 26, 2023 |
| State | OH |
| Description | Unknown, recall to be issued but nothing yet and we are driving in potentially unsafe cars with our family!!! |
| Category | Power Train |
| Date | Jan 26, 2023 |
| State | NH |
| Description | Hello. I am writing to say that the proposed fix for nhtsa 23v-010 and fca 03a is insufficient. The stated problem is a short causing a loss of motive power. The proposed fix is a software update that informs the driver of the situation. This is not a repair for the root cause which as stated in the recall is a short causing a loss of motive power. I propose that the nhtsa put more pressure on chrysler to repair the root cause of the problem instead of a software update that merely notifies the driver. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Electrical System, Hybrid Propulsion System |
| Date | Jan 25, 2023 |
| State | KY |
| Description | the contact owns a 2022 chrysler pacifica hybrid. The contact received notification of nhtsa campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tools confirm parts not available. |
| Category | Electrical System, Power Train |
| Date | Jan 24, 2023 |
| State | FL |
| Description | Car losing its motive power @ highway speed. Have multiple videos. It start happening on saturday 1/21/23. On monday drove car to local dealership they told did software update. That did not fixed. New recall they don't have any parts or information on it. Bringing car back to local dealership on 1/25/2023. Car is unsafe to drive on highway speed. Dealership service department told me they don't really know what todo. Chrysler custumer service advice if the not able to fix the car bring it to independent repair shop for brand new car less then a year old. |
| Category | Electrical System, Engine, Power Train |
| Date | Jan 21, 2023 |
| State | PA |
| Description | Vehicle lost ability to accelerate on highway engine shit off, lost power steering, dashboard read “press break and push button to start†as though vehicle were turned off. Dashboard displayed default message “service hybrid electric vehicle systemâ€. Happened 3 times in span of 3 days. 2 of which were on the highway, the 3rd was on exit ramp of highway. The inability to accelerate/loss of power steering while driving is a huge safety concern. We called dealership, service manager immediately acknowledged safety concern and picked up vehicle at our home. Vehicle is currently being evaluated at dealership. |
| Category | Fuel/propulsion System, Power Train |
| Date | Jan 13, 2023 |
| State | MI |
| Description | This is a plug in hybrid vehicle (rental from avis). I was driving on freeway today january 13, 2023 and vehicle lost all propulsion (did no respond to accelerator being depressed) with warning message on screen "press brake and push button to start" and "shift to p to start" while at 64mph. Vehicle was slowing down and would not accelerate when pushing on the accelerator pedal. Happened twice during 20 min drive into work. I was able to have my phone ready and took pictures of the warning screen the second time. Pulled off to the side of the road to be able to switch the car to "p", turned off the the car with the push button and then restart. Notes: 40 degrees f 10 minutes into drive heated seats on rained the night before, damp in the morning this issue occurred on january 10th as well and had to pull off and restart as well. |
| Category | Forward Collision Avoidance: Warnings, Service Brakes, Steering |
| Date | Jan 10, 2023 |
| State | MD |
| Description | Traveling down a country road on a clear afternoon, the vehicle traveled approximately 35 mph while cresting a small hill. On the other side of the hill was a "t" shaped intersection where another vehicle stopped in the intersection from a stop sign several feet behind. The other driver failed to complete the turn when they saw oncoming traffic. The driver noticed the intersection had an obstructed path and attempted to move into the oncoming traffic lane since no oncoming traffic was visible. Just then, the onboard computer installed in the control panel of the drivers seat had acted upon either the obstruction or the switch in lanes and assumed complete control of the braking and steering systems. The driver was unable to retrieve control from the computer systems artificial intelligence before a direct crash occured with a telephone pole. Rendering the vehicle dangerous as live wires draped the saturated earth below the tires and feet of passengers exiting the vehicle. The manufacturer was contacted, but no follow up has been made. Neither the police or insurance representatives have been helpful or any investigation made into this account. There were several lights, sensors, noises, and messages that were flashing and beeping but none were able to be understood before the sudden impact. |
| Category | Engine |
| Date | Jan 09, 2023 |
| State | IN |
| Description | At 5k miles, the engine light came on, and error message was a engine misfiring. This caused significant difficulty to drive. Took it to chrysler dealership. They ended up saying it was an transmission issue and replaced the entire transmission. |
| Category | Steering |
| Date | Jan 07, 2023 |
| State | OH |
| Description | Power steering went completely out. Vehicle has only 6300 miles on it. Luckily we were driving slow and very close to home. Vehicle is almost impossible to turn. This could have been extremely catastrophic if wife or daughter were driving on highway. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jan 04, 2023 |
| State | IL |
| Description | On 11/19/22, while driving to a family member's for thanksgiving week, we stopped to get gas and turned the vehicle off. When attempting to start, we received a "service charging system" error on the dash and the vehicle would not start. Fortunately after waiting several minutes we were able to get it started and made it to our destination. The next morning it did not start and we had it towed to the nearest dealer. The issue was reproduced at the dealer and they did some things to clear error codes, recalls, etc. And the vehicle started one day but then the issue reoccurred the next day. After three weeks they were able to upgrade the hybrid system software which seemed to do the trick. We picked up the vehicle and drove it home. Two weeks later on christmas day when we were leaving a family party the issue came back and we were not able to get it started. The next day 12/26/22, we had it towed to the nearest dealer where it is currently at as of this writing. When it was delivered to the dealer the issue was still present however they did not bring it in to service for a week and when they did the issue was not there. They are working to recreate the issue to try and diagnose. There were no warnings or error messages in advance of this issue occurring. Luckily this issue did not happen while driving as that would have put myself and family in a dangerous system. The fact that this issue has not been resolved and seems to occur randomly is a major concern. I do not feel safe driving this vehicle knowing that this can happen and leave us stranded or in an unsafe situation. We are currently working with the dealer with hopes of a solution but this is a serious issue. |
| Category | Hybrid Propulsion System: Inverter |
| Date | Jan 03, 2023 |
| State | CT |
| Description | The contact owns a 2022 chrysler pacifica hybrid. The contact stated while driving 40 mph, the vehicle lost motive power and stalled without warning. The contact pulled over on the side of the road and the check engine warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the power inverter module needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 3,100. |
| Category | Electrical System, Engine, Power Train |
| Date | Dec 27, 2022 |
| State | MI |
| Description | When it is unusually cold, the heater fails to heat the hybrid battery sufficiently to register the correct voltage. This causes the car to enter “turtle†mode- a special mode that limits the car to 30 mph. It's designed to allow the driver to get to a dealership. When we were driving at highway speeds about 70mph, during a particularly cold day, the turtle mode dropped us suddenly to 30 mph. This nearly caused an accident as we almost lost control of the vehicle on ice and snow. It was so sudden we had to swerve into the side of shoulder. |
| Category | Power Train |
| Date | Dec 21, 2022 |
| State | CA |
| Description | I was driving on a 40 mph road when the minivan flashed a message on the dashboard that the engine was off and I needed to put the car in park to restart it- essentially the car stalled while I was driving 40 mph. Luckily it was 10 pm with few cars around and I was able to merge across 4 lanes and turn on a side street as the car rolled to a stop against a curb. I tried for 5 minutes to do as the car message was indicating- put the car in park, turn the engine on, but the car would not return to normal function, drive would not engage, the car would not accelerate. Eventually I got the car to successfully turn off, turn on, and engage in drive mode, and I was able to drive the rest of the way home, however the engine light remained illuminated the entire drive (the car's app calls this the "malfunction indicator light"), and I was very nervous about the situation repeating and not being in a position where I could easily pull over, so I took the smallest side streets I could to wind my way home in case I had to pull over again with a moment's notice. I checked the car the next morning- the engine light is still illuminated. I called the dealership and they told me the earliest diagnostics appointment they could offer me is 7 weeks from now, and the best advice they could give me was that as long as the engine light was not "flashing" then it was not imminently dangerous to drive, and that it could be "anything" (possibly minor) causing the engine light to be illuminated. I am afraid to drive the vehicle in case this happens again and they are offering me a 7 week wait to have something done about it. Forums I read have said this is a common, documented problem. This is a supremely dangerous event depending on where one happens to be driving at the random moment that the malfunction takes place. |
| Category | Power Train |
| Date | Dec 08, 2022 |
| State | RI |
| Description | The vehicle lost power while driving on the highway. My wife had to coast off the highway. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Nov 22, 2022 |
| State | OH |
| Description | We were driving our chrysler pacifica hybrid on the highway and it stalled and said put into park and completely turned off. When we pulled over to the side of the road, the car would not start and had to be towed to the dealership. It was very unsafe and not the first time that our car has turned off. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Nov 14, 2022 |
| State | OR |
| Description | Have a 2022 chrysler pacifica pinnacle which we picked up 10/8. This incident occured 11/3, issue occurred with car under 1000 miles driven. So less than 1 month of ownership. Driving on 4 lane highway during stop and go traffic. Driving approximately 15-20 mph. Car suddenly loses all forward motive power with engine light and battery light flashing on dashboard. In center dash it was saying "service charging system". Luckily, was able to coast to shoulder of highway. Was unable to restart car for 15 minutes, car kept saying to put into p and until after completely turning the car off by opening the driver side door to simulate leaving the vehicle, and then closing the door. Drove to dealer and car stored dtc p0a45 error code, which they cleared and test drove for 50 miles. They could not reproduce the issue. Losing driving power is very dangerous while driving at any speed! This is a huge safety concern for my family with two small children. This needs to be investigated and a cause determined! This is a major accident or even death waiting to happen! |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes |
| Date | Nov 03, 2022 |
| State | WI |
| Description | 22' pacifica has advanced front brake assist . It does not work. I have tried and it only sets off a audible warning noise and dash says brake. No braking assist like it was stated it would have. I took it back to dealership 3 times now and have been told every time it has no codes. This safety braking does not work. The settings are all on . But there is no assist braking at all. |
| Category | Engine |
| Date | Oct 28, 2022 |
| State | TX |
| Description | Driving down the highway at 80 mph, the engine suddenly quit. The check engine light and battery light illuminated after the engine had quit. I was able to coast to the shoulder. Once stopped the ignition could not be turned off to try to restart the van. It would only move from run to acc. After sitting without touching anything for 4-5 minutes, the ignition indicator moved to off and then was able to be restarted. This is the third occurrence, the first happening while stopped at a red light and the second in a parking lot when shifting from reverse to drive. The dealer agreed to pick up the van from my work and drive it to their service center. The van quit on that driver once on the return trip. The van had just been in service for 36 days and was returned as operational with no defects on october 19, 2022. The parking lot event occurred 5 days later on october 24 and the highway shutdown on october 26. This is obviously a major safety risk. If I had not been driving at 0500 with minimal traffic the outcome could have been worse. |
| Category | Electrical System |
| Date | Oct 27, 2022 |
| State | NM |
| Description | Twice while driving on the highway the accelerator stopped working and the dash acted as if the car was off - it instructed to hold the brake and press the start button to turn it on. After coasting over to the side of the road I was able to put it in park, but pressing the power button did not turn it off. The check engine light and battery light were both on (they turned on as soon as the car "shut off") we had to disconnect the 12v battery and reconnect it to reset the system and then it started normally - we googled the problem to find this fix so apparently it is not uncommon. Both times it happened on the highway with a 75mph speed limit, where it is incredibly dangerous for you car to just stop working! |
| Category | Electrical System, Engine, Power Train |
| Date | Oct 12, 2022 |
| State | TX |
| Description | While driving on the freeway, check engine light came on, all acceleration power was lost, car directed me to “put car in park, press brake, and push start button.†this led to extremely dangerous situation of having to navigate traffic and reach the shoulder with no ability to accelerate. Vehicle was powered down and restarted and was able to return to the road. This has happened 10 times total. This is the first reoccurrence since getting the power inverter module replaced at the dealership four days ago. |
| Category | Electrical System, Power Train |
| Date | Oct 12, 2022 |
| State | PA |
| Description | I brought my hybrid pacifica in fed,2022. Last month it just lost power while I was driving and after that engine light up. Need to wait couple minutes to restart the engine and this issue has been reproduced every day. I brought the car to the dealership and they confirm the issue, they did update the software(recalls) but did work. So far they hold the car for a month waiting for parts to replace. |
| Category | Electrical System, Fuel/propulsion System |
| Date | Oct 12, 2022 |
| State | MI |
| Description | Twice now driving on the freeway in my brand new 2022 plug-in pacifica with 10k miles— all of a sudden there is a rumble (feels like a down shift) and the vehicle won't accelerate. The dash message started flashing “put in p to start.†however, the car is still on and in “run.†I pulled over, put the vehicle in park, and turned it off. Then I had to push start button several times to unlock the shifter to go to drive again. A check engine light came on. The first time it happened, I finished my trip. Later that day when I had parked the car for a few hours the check engine light went off. The second incident happened a week later. The engine light came on. So I dove to the closest auto zone for a code reading. It came back at: p0a43. |
| Category | Vehicle Speed Control |
| Date | Oct 10, 2022 |
| State | MD |
| Description | On oct. 9, 2022, at approximately 6:30 p. M. Edt, I was braking as I approached a stop sign. For the first second or two of braking, the van slowed normally. Then, as the van was nearly stopped at the stop sign (probably 10 feet ahead of it, and approx. 5 mph or less), while my foot was still gently depressing the brake pedal, the van began to accelerate on its own. In response, I stepped down hard on the brake, lurching the van to a stop. After the hard stop (and explaining it to my family), I gently accelerated through the intersection and parked the van in my driveway. (the stop sign was 2 houses from home.) this was on a residential street, 25 mph speed limit, clear day, dry pavement. Before applying the brakes I had been coasting down the street between 20 and 25 mph. There was no other traffic and no pedestrians. When the van accelerated on its own, we had nearly but not completely come to a stop yet. My foot was still gently depressing the brake to come to a smooth stop. Neither the accelerator nor the cruise control was engaged. With unwanted acceleration while the brake is depressed, I do not think the vehicle is safe to drive. Today (the next morning) I am in the process of calling to have it flatbed-transported to the dealer for inspection. The van is brand new; we've had it 5 weeks, it has 698 miles. No problem or warning prior to this. |
| Category | Back Over Prevention: Rearview System Braking, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Oct 01, 2022 |
| State | IN |
| Description | On more than one occasion when I was on a four-lane highway with no vehicle in front of me in my lane, while I was passing a slower moving vehicle in the outer lane, my vehicle slammed on the aes brakes and would have absolutely caused a crash if there would have been a vehicle behind me. That person could have no possibly reacted fast enough to prevent his vehicle from rear-ending my vehicle. Again, there was no one in front of me, only the vehicle in the outer-lane. As far as the rear-cross-traffic problem, my vehicle is one that is missing chrysler's sphere and rear-parking-assist because of the chip shortage. There aren't any sensors in the back bumper at all and I'm not sure what triggers the rear-cross-traffic alert, but it does not alert until I've backed up so far from my parking space that if there was a car coming quickly it would surely hit me. This system does not work any where as quickly as any other car I've had it on in the past. |
| Category | Engine, Power Train, Steering |
| Date | Sep 20, 2022 |
| State | MI |
| Description | 2022 hybrid pacifica limited breakdown on freeway, accelarator became unresponsive and car stopped. Hi all, I have a pacifica hybrid 2022 limited with 8000 miles on it. Less then 7 months old. I ran into a very dangerous situation last monday. I was driving on a freeway and car brokedown on freeway, accelarator unresponsive , hmi said shift p to start , gear change didn't do anything and blinking, check engine light came up. It was very dangerous and someohow I was able to get into shoulder lane and with god's grace we survived. After 3 4 minutes I was able to get my car turn off and on and then it drove normal. So I decided to take it in nearby open parking area and get it towed from there but even then it broke down 4 times. This is serious life threatening especially with family. I got it towed to dealership and they said next day a software update fixed it which was hard to believe so I asked them to drive for 25 miles and guess what ? Same issue happened again. So car is back to service now and I haven't heard anything back. Worst part is I had similar issue of car shutting down but that time it was in electric mode related to service charging and this was in gas mode with check engine light on. I just wanted to see if anyone else had similar issue and how it got resolved? Thanks for the help. I am attaching some videos |
| Category | Lane Departure: Warning, Unknown Or Other |
| Date | Aug 31, 2022 |
| State | DC |
| Description | No problem my car I am uber driver. Uber tlle me safety recalls self-certification . My car no problem. Has the vehicle . So I am national highway traffic safety administration website. Uber safety recalls self certification so if you have safety cerification please update to my. I am looking the website please manufacturer and posted online by national haghway traffic safety. I am uber driver no problem my car so far no. So please share safety certification to uber llc the vehicle is sefety recall however their remedy available at this time no problem I need for uber |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Aug 28, 2022 |
| State | MD |
| Description | Was driving home and accelerating when there was a mechanical "thump" noise and the vehicle mil indicator came on with a "red turtle" indicator on. Vehicle speed/performance was immediately reduced and I was not able to maintain a safe speed or have enough power to travel at appropriate speeds when hills were involved. This is the second time this has happened in this vehicle. The dealer has already looked at the vehicle prior and claimed they found the issue and resolved it. Since it occurred again the issue has clearly not been resolved or properly identified. |
| Category | Forward Collision Avoidance: Warnings, Power Train, Service Brakes |
| Date | Aug 27, 2022 |
| State | GA |
| Description | While driving approximately 35mph and without any warning, the vehicle suddenly slammed on the brakes and came to a stop in the middle of the road. If another vehicle had been following behind there could have been a collision. The forward collision alert might have gone off; afterwards most of the warning lights were on. We were able to slowly power through the brakes to a nearby parking lot. We could not turn off the car or put the transmission in park or neutral, it was completely immobilized. All of the transmission lights were on and could not be changed by turning the dial. The vehicle was towed to a dealership and has been waiting for diagnosis for over 3 weeks. |
| Category | Power Train |
| Date | Aug 26, 2022 |
| State | WI |
| Description | Wife was driving on the highway at highway speeds (using gas propulsion, not electric) and car shut off without warning, lost all propulsion, alerting me to "shift to park" to start the car. No prior warnings of anything being wrong with the car. Had to pull over on the highway to stop. Took several minutes to be able to shift to park, turn the car off, and restart the car. After incident, the check engine light came on. Took the nearest dealership who advised the check engine light was off and there was nothing they could do to repair it - told us it was safe to drive. Driving car again and incident happened 2 more times within the following weeks. Again, check engine light would come on, then turn off after a couple hours. Car currently at the dealership getting a new transmission. Car had under 10k miles and was under 8 months old. |
| Category | Engine, Seats |
| Date | Aug 25, 2022 |
| State | IN |
| Description | The contact owns a 2022 chrysler pacifica. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check rear passenger's seat message displayed. The vehicle was able to be restarted. The dealer was made aware of the failure and scheduled an upcoming appointment. The contact related the failure to the engine; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 250. |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Aug 12, 2022 |
| State | CA |
| Description | Driving on a major highway with little to no shoulder, we were accelerating up a slight incline going 65 miles per hour on a route loaded with semi trucks. As we accelerated the engine cut off taking away the ability to accelerate. We had to pull to the shoulder and the vehicle kept cycling all of its lights on and off. We were able to get the car moving again and within 5 minutes the same thing happened, engine turned off. Vehicle was towed to a chrysler dealer, it showed 17 error codes thrown, chrysler's policy was to reset the codes and drive 25 miles to replicate if it doesn't replicate send it home which is what they did. As our family was again on a highway accelerating the engine cut off with no ability to accelerate. We turned the vehicle off and started it again and the engine cut off leaving us to coast off the highway. Chrysler is now stating it's a software update that is needed and we are at day 4 with no car for a second time in two weeks |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Unknown Or Other |
| Date | Aug 12, 2022 |
| State | CA |
| Description | While driving on the freeway using adaptive cruise control, the display indicated that the adaptive cruise control was canceled. I did not cancel the adaptive cruise control. The vehicle decelerated and appeared to turn off completely. The gas peddle did not respond, I was unable to accelerate. The screen then displayed “push button to startâ€, as though the car was off. I was able to pull onto the shoulder of the freeway, toggle the car into park, and press the start button while pressing the break. Then, the screen display battery light and check engine light turned on. The display said automatic high beams disabled. The vehicle would not respond to pressing the start button while pressing the brake. Finally, I held the start button down while pressing the break for a long period of time. My seat moved back automatically like the car was turned off. I was then able to restart the car and drive to the nearest exit. This is a very dangerous problem that needs to be thoroughly investigated. I am fortunate I was able to get to the shoulder of the road without causing an accident. The vehicle is currently at the nearest dealership, we are awaiting news of the cause. |
| Category | Unknown Or Other |
| Date | Jun 10, 2022 |
| State | WI |
| Description | Uconnect system not working correctly. Cannot turn off climate control, cannot get fire tvs to work reliably, no dvd player like we ordered, uconnect and fire tvs cut out,cannot change radio stations on steering wheel or volume, onily works when it wants to. Problem is when your driving on freeway and its not working it causes you to fight with it and pull over shut off the van and restart this could cause a serious accident and with kids in the van im not ok with this. This sterted the day we got it , we ordered this van in december 2021 expecting it to be just like the 2021 and its not. |
| Category | Engine, Fuel/propulsion System, Vehicle Speed Control |
| Date | May 08, 2022 |
| State | MD |
| Description | Was driving down I-270 with family when the vehicle immediately registered a fault that the hood was open and unable to charge/condition battery. All engine power and speed control was lost at highway speeds and was barely able to get out of the way of traffic. I was able to coast to the shoulder without injury or accident with a few near misses. Opened / closed the hood at the side of the road and the fault didn't clear. 5-10 minutes later vehicle cleared the error and I was able to drive to a local dealership who told me "there is nothing they can do for me". The best option I had after talking with the chrysler dealership was to to drive home praying my family didn't get stuck again. |
| Category | Steering |
| Date | Apr 27, 2022 |
| State | MI |
| Description | Started van with remote start to warm it up,and went to it in 5minutes,got in pushed dash button and put it in drive but there was no power steering. Drove it 500 ft,and still no power steering. The van had been sitting for 3 days without use. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Apr 25, 2022 |
| State | MD |
| Description | Red turtle icon appears on dash with message “vehicle speed may be reduced†repeatedly. Check engine light has come on after about the tenth time seeing the red turtle appear then go away. Vehicle has has not lost any ability to drive normally once engine light came on. A week after engine light appeared the red turtle still coming on and off and vehicle will lose power when turtle icon is on. This is a danger to my family if this persists. I have 3 kids in booster/ car seats and to suddenly lose power could be catastrophic in certain situations. Have an appointment to take on for service on 4/27/22 at len stoler chrysler in westminster md |
| Category | Back Over Prevention: Rearview System Braking, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Mar 28, 2022 |
| State | CA |
| Description | While reversing out of driveway with 4. 3 deg. To 5. 5 deg. Down slope, car stopped with rear in street while displaying an apparent rear collision symbol. There was no cross traffic and a car parked along the curb on passenger side was not encroaching on driveway. Car then refused to move either further back to complete the street entry maneuver or forward to re-enter the driveway. Car was left in a dangerous position part way into the street and blocking sidewalk. Car could not be moved until ignition was turned off for 10 seconds, then turned back on. At that point car was first pulled fully forward into driveway, then successfully backed out into the street and driven off. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Mar 02, 2022 |
| State | KS |
| Description | On 2/24/2022, we were merging onto the highway when the van powered itself off. The engine light came on. We pulled over, got the van back on, and pulled back onto highway. Almost immediately, the van shut itself off again. On 2/25/2022, on the way to the dealership, the van once again powered itself off on the highway. After arrival to the dealership, the technician said he found a loose cable connecting to the transmission and apparently fixed it. On 3/2/2022, the van shut itself off yet again in the middle of an intersection. In each of these cases, we have been risking get hit by other vehicles. Had we not been able ​to pull off the highway in time, we could have been hit full speed while our van was completely shut off in the middle of the highway. When the van shuts itself off, it takes a while to be able to power it back on. There is no warning to when it will shut off. |
| Category | Engine, Fuel/propulsion System, Power Train |
| Date | Feb 05, 2022 |
| State | CO |
| Description | The car stalled while driving. I was driving down a city street and the engine cut off and a message on the dash read "put vehicle in p to start." I pulled over and it took several minutes to get the car to restart. This happened several times on the way back to the dealership (we had only just bought the car the day before). Our safety and that of others on the road was put at risk because we were stopped in the middle of traffic and were unable to move. Pulling over across traffic once the car had stalled was also dangerous because I could not propel the car forward. I did manage to steer the car to the side of the road. After this happened several times in the course of a few blocks, I called for roadside assistance to tow the car back to the dealership. After the incident happened, the "check engine" light came on. The car is currently at the dealership awaiting repair. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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