2021 Chrysler Pacifica Problems and Top Complaints – Is Your Car A Lemon?

Electrical system, engine and powertrain issues are among the top issues received by the NHTSA from vehicle owners

By Brian Jones | Updated on

By Brian Jones | Updated on

While the minivan segment has been reduced due to the incoming SUV lineups, the 2021 Chrysler Pacifica still seems to have a following. Maybe it’s because of the manufacturer’s claim that the van is
“easy on the eyes,” or simply because people don’t know how defective this model actually is. After all, customers continue to complain about the electrical system, engine and powertrain.

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NHTSA Complaints for the 2021 Chrysler Pacifica

Complaint CategoryNumber of Complaints
Electrical System
56
Engine
52
Power Train
50
Fuel/propulsion System
35
Unknown Or Other
9
Service Brakes
4
Vehicle Speed Control
4
Air Bags
2
Forward Collision Avoidance: Automatic Emergency Braking
2
Steering
2

Most Common Problems with the 2021 Chrysler Pacifica

The most common problems owners of the 2021 Chrysler Pacifica are complaining about relate to the electrical system, powertrain, engine, and fuel/propulsion system.

Electrical problems in the 2021 Pacifica are rife and varied. Problems relate to the functionality of cruise control, the touchscreen computer system, the battery and its charging system, power in electric mode, and just about everything else that needs electricity to work.

Engine, powertrain, and fuel/propulsion system issues are also varied and there are numerous complaints that report transmission problems. Many complaints filed with the National Highway Traffic Safety Administration (NHTSA) state that multiple components appear to be responsible for problems.

For example, a complaint filed under Powertrain, Engine, and Fuel/Propulsion System states that the vehicle malfunctioned at 1,000, 1,500, and 16,000 miles. This owner found that the minivan would turn on, but the steering column would lock and the vehicle wouldn’t go into gear. Drive and Reverse would put the car in neutral, but the driver would eventually get into gear after several hard resets. The complaint states the “dealer is replacing (the) hybrid battery.”

Another complaint filed under Powertrain, Engine, and Fuel/Propulsion System states that while driving on the interstate at 70-75 mph, the owner lost all forward drive. The error message on the car said “service charging system and would not recover.” The minivan was towed to a dealer who troubleshot, and replaced the transmission.

Owners commonly report that they get transmission errors when their Pacificas suddenly shut down while they are driving. Others say dealers tell them it is an issue they know about, although some tell owners that it is a problem with the computer system.

Problems with the Electrical System

Today’s cars must be equipped with well-functioning electrical systems to run all of the sophisticated equipment inside. However, the Pacifica falls short of most standards.

One Edmunds review states, “Bought this in February. Never bought a brand new car before. Thought having a warranty was nice. Never thought I’d need it right away. Cruise control and adaptive cruise control went out before 2k miles. The touchscreen computer system has randomly rebooted mid-drive, while using the gps. This requires pulling over, turning the vehicle off, opening and closing the driver door before turning it back on, and then waiting for everything to boot up before touching anything. Also, the rear tail gate won’t close occasionally, so it has to be done manually. Took it back to the dealership today and they told me it’s being worked as a “Star Case” and they won’t have a fix for any of this until Q3 ‘21. Not gonna lie… I immediately wanted a refund when he said that.”

Chrysler isn’t trying to hide the fact that this minivan is riddled with issues. There are currently more than 35 manufacturer communications discussing electrical system problems, such as Service Bulletin #S2008000010 Rev. In this document, it becomes clear that Apple CarPlay doesn’t work right in these minivans, with lockup issues, freezing and pairing complaints. Maybe the company figures families should go back to the time when having a discussion with one another is what occurred in the car.

Problems with the Engine

Driving an entire family around requires lots of power from a reliable engine. Sadly, the Chrysler Pacifica doesn’t seem to offer this level of dependability.

One NHTSA complaint reads, “After 2 weeks and less than 150 miles, the engine misfired during a short drive to the grocery store. The dealer states that a bearing in a lifter seized.”

There are many other engine-related issues with the Pacifica. Service Bulletin #S1809000007 Rev. goes on further to discuss oil leaks and excessive consumption. Plus, there are potential class action lawsuits being investigated because of a knocking sound, ticking noise, loss of power and rough-running engines. At this point, it would be difficult to feel confident loading an entire family into this minivan.

Problems with the Powertrain

It appears the powertrain is creating just as many problems as the engine, leading to an annoying combination of issues.

A final NHTSA review says, “When attempting to start the van it will periodically not engage. The gear selector will blink when you select a gear, but it will not respond to throttle. The vehicle will roll, however. This becomes a greater problem as you need to remove your foot from the brake to cycle the van back to off. All of these issues are compounded by the fact it is a PHEV and there is no engine noise to help you notice it has not started. Chrysler has said they are aware of the issue, but they have given no information other than a fix is supposed to come sometime in Q2 of 2021.”

Chrysler has its hands full with all of the problems waiting to be worked out, which is probably why it’s taking longer to get anything fixed. Even Service Bulletin #18-051-21 talks further about how some vehicles need to be reprogrammed with the latest software to get the PCM working properly. The van might be “easy on the eyes,” but it might raise blood pressure considerably.

Problems with the Transmission

As mentioned above, 2021 Chrysler Pacifica owners file transmission issues under multiple categories. These include the Fuel/Propulsion System, Powertrain, Engine, and Electrical System.

Many owners state that their vehicles lose power while driving. Some say their minivans go into complete lockdown. When this happens, various error messages often display including:

  • Service hybrid electric system
  • Service charging system
  • Service shifter
  • Stop safely shut off vehicle to engage Park
  • Shift the car to Park

Other problems owners report are that when the minivan shuts down, the rotary gear selector is non-responsive and the transmission selector gear lights go out.

2021 Chrysler Pacifica NHTSA Transmission Complaints

Even though scenarios are not identical, dealerships often diagnose transmission issues. Explanations from dealers also differ. For example:

An owner who reports losing power when driving at about 75 mph and gets the message “shift car to Park,” quotes the dealer as saying: “Drive motor A is failing in the transmission and is causing it to overheat, which causes it to shut down. A quick restart and the van is going again.”

Another owner who has experienced loss of power issues twice says he gets the “service charging message.” His complaint highlights that the issue “is highly dangerous.”

“The dealer checked our car after the first incident, saying it needed a repair to the transmission. They said they checked with Chrysler engineers who said it was a known issue, but were confident the issue would not occur again for at least another 1,000 miles. They assured us we could drive it the 4 hours home with no problem. However, the same problem occurred about 3.5 hours (~240 miles) into the trip.”

An owner whose vehicle went into full lockdown said it was terrifying because his wife and two children were stranded in a vehicle that wouldn’t move. The “vehicle remained running with all systems on,” but the driver was “completely unable to engage Drive, shut (the) vehicle down, or even power it off.” It was towed to the dealer who quoted codes stating “hybrid error and transmission errors.”

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Complaint Data

CategoryElectrical System, Engine, Power Train
DateDec 04, 2022
StateWI
Description
On sunday, 12/4/2022, I went on a few errands not intending to drive very far on the highway since most of my stops were local. I entered the I-94 west bound from moorland rd in brookfield wi and drove about 1 mile reaching about 65 mph during the busy traffic hours. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "service charging system. Shift to p to start." thankfully, I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in stop but when I pressed the off button, it would not switch to off and remained in the "run" mode. I tried several times for a few minutes without any success. I waited a minute and then tried again. This time, the vehicle was able to switch to "off" mode. I was able to start the car normally without any "system charging system" error coming on. I decided to return home immediately using local roads only. I no longer trust my vehicle on the highway - even if it is only for a short distance on the highway.
CategoryElectrical System, Engine
DateDec 03, 2022
StateMN
Description
11/28/2022 - infotainment system glitches with random disconnects from apple iphone connected via carplay followed by vehicle "shutting down" at highway speeds. Red battery light, red charge cord light and image "service charging system" after repeated attempt was able to reboot vehicle and drive to nearest dealer. Dealer pulled codes and advised to return to selling/servicing dealer. 12/2/2022 - drove to selling/servicing dealer. They read codes and attempted to recreate the power system failure. Indicated they could not. Exited dealer's lot only to have same incident occur as on 11/28/22. Unable to reboot/restart vehicle. Had it towed back to selling/servicing dealer. Photos of repair ticket and technician notes available for subsequent submission but not readily available to include with this initial complaint.
CategoryElectrical System, Power Train
DateNov 25, 2022
StateWI
Description
On wed, 11/23/2022, I was driving on I-94 eastbound headed from wisconsin to illinois at about 70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "service charging system. Shift to p to start." thankfully, I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in park and shut off the vehicle. I tried to restart it but was unable to. I then unbuckled my seat belt and opened & closed the driver side door (without getting out). After about a minute I was able to restart the car and continue on my way to chicago. This happened 2 more times that trip. It also happened 1 time on the way back to wisconsin for a total of 4 incidents in 1 day trip. This has significant safety implications, esp. When one cannot get to the shoulder (or there is no shoulder) to restart the vehicle. I felt very scared and no longer trust my vehicle on the highway. This has happened to me once before earlier this year. I took it to a dealer after that incident. They said the updated all the software but are not certain if this fixed the root cause. Apparently, it did not. There was no warning light to indicate a problem may be happening. However, now that this has happened, the "check engine" indicator is on and, apparently, needs to be reset. I have not yet taken the vehicle to a dealer for this recent set of 4 incidents.
CategoryEngine
DateNov 22, 2022
StateCA
Description
The contact owns a 2021 chrysler pacifica hybrid. The contact stated while driving at slower speeds, the service charging station light illuminated, and the vehicle stalled. The contact stated that after waiting for 10 to 15 minutes, he was able to restart the vehicle. The contact also stated that the check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it had not yet been diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
CategoryFuel/propulsion System
DateNov 18, 2022
StateWA
Description
I was driving my kids to school this morning on the interstate, traveling at roughly 70 mph when my pacifica just died on me. I wasn't able to get the vehicle moving again and I coasted to a stop on the shoulder. The vehicle reported a "service charging system" fault and would not restart afterwards. I am waiting (2 weeks) for an opening at the dealership and will have the vehicle towed. I was lucky the interstate had a wide shoulder and traffic was light otherwise it could have been incredibly dangerous.
CategoryElectrical System
DateNov 14, 2022
StateAZ
Description
The contact owns a 2021 chrysler pacifica hybrid. The contact stated that the center console and the dashboard made a loud buzzing sound before the functions became inoperable. The contact stated that the display screen displayed service warnings and software updates erroneously before disappearing. The contact took the vehicle to the dealer who was unable to duplicate the failure. The vehicle had not been repaired. The failure persisted with the center console flickering before becoming inoperable. The failure recurred intermittently but more persistently. The contact returned the vehicle to the dealer who flashed the software and replaced the hybrid water pump; however, the failure recurred. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 12,000.
CategoryElectrical System, Engine, Power Train
DateNov 12, 2022
StateIL
Description
Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.
CategoryFuel/propulsion System, Power Train
DateNov 05, 2022
StateNC
Description
I was driving the van on interstate 85 in nc on my way to charlotte from raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart the van. It took 5 tries to get the van off the shoulder and onto an exit where I was able to park the van at a waffle house parking lot to await a tow truck. Each attempt to restart the van would give me about 30 seconds of power before the van would stall out again. I was traveling with my wife and 4 small children and this was a very harrowing experience and could've have ended in disaster with that semi barreling down on us. The error code on the dash was “service charging system” chrysler needs to fix the is issue before someone dies in a horrible accident.
CategoryElectrical System, Engine, Forward Collision Avoidance: Automatic Emergency Braking
DateNov 04, 2022
StateWA
Description
My 2021 pacifica phev has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from chrysler so I was without a vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes poe 15-50 hybrid/ev battery pack coolant heater a control and p1649-00 (? Not sure I wrote the number correctly) hcp int… code. The paper also showed poe 15-00 hvac blocker power but he only mentioned the first 2. The service technician indicated that the vehicle had a z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev pacifica's with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 phevs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.
CategoryEngine, Fuel/propulsion System
DateOct 30, 2022
StateVA
Description
We drove at normal interstate speed when the “accelerator stopped responding.” the digital dash cluster then showed a message stating “service charging system” and “shift to ‘p' to start.” the vehicle was turned off and turned back on after waiting roughly one minute.
CategoryEngine, Power Train
DateOct 27, 2022
StateMD
Description
Same issue as the existing complaint pe22008 on 10/24/2022, south-bound I-95 in maryland, driving around 65-70 mph. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in park and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read "service charging system" which seems odd because if it is an issue with hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.
CategoryVisibility/wiper
DateOct 26, 2022
StateIL
Description
The sunroof spontaneously shattered while driving down the road.
CategoryEngine, Fuel/propulsion System, Power Train
DateOct 22, 2022
StateCA
Description
While traveling in the #1 lane at 65mph on the freeway, the engine suddenly lost power and I had to coast to the far right lane amid traffic to enter the emergency stopping area. This has happened 4 times in the last few weeks. The dashboard display says there is a charging system problem. I am able to restart the car after stopping completely and opening the driver's door. This creates a very unsafe situation. I took it to the dealership today and they performed the z76 recall campaign software update, however, upon driving 10 miles on the freeway, it happened again.
CategoryEngine, Fuel/propulsion System, Power Train
DateOct 16, 2022
StateCA
Description
Our 2021 pacifica hybrid with less than 21k miles on it lost all propulsion/motive power; this happened while I was driving on a freeway just seconds before going onto an overpass at freeway speeds to change freeways. Driving uphill on an overpass at freeway speeds with our kids in the car was very dangerous (especially during weekday traffic in orange county) but, fortunately, we coasted to a stop safely. The vehicle's other systems seemed to still be working. For example, the vehicle's dashboard was working. As soon as the vehicle's power ceased, an error light on the dash appeared reading "service charging system error," and instructed the driver to pull over and put the car in park. The check engine light has been on since the incident. The car was dropped off at the dealership on october 14th. They said that the electrical guy will be available on october 17th to look at the vehicle.
CategoryWheels
DateOct 03, 2022
StateIL
Description
Oem equipment wheel locks, incorrectly installed either at factory or dealer, were mcgard high security wheel locks, and either incorrectly tightened/torqued and/or the equipment used was warned by the mfg of the wheel locks not to be used on wheels where the lug studs were exposed to salt/winter conditions, thus causing the oem equipment to fail and seize on the van. At the first dealer performed tire rotation, they could not remove the oem equipment, on a warranted auto just 18 months into the mfg 3yr/36k mile warranty, and had to resort to brute force to remove seized wheel locks, thus causing documented damage to 2 wheels. Neither dealer nor chrysler will admit to liability, tuning this back on me, disregarding their warranty. Full documentation available for this claim. Their denial is not based on any contractual issue in warranty nor in any real fact. Had I had a flat tire on the side of the road, these seized wheel lock nuts may have caused a real & present danger to myself and family in the van. This is the manufacture's issue to replace damaged equipment caused during warranty work on this auto.
CategoryElectrical System, Engine, Fuel/propulsion System
DateSep 29, 2022
StateOH
Description
While driving the car down the high way at normal highway speeds (70mph) the car lost all propulsion. Shortly before the malfunction the electric motor started growling. A message on the screen appeared "service charging system" and " put car in park". I was in the far left lane when this happened and traffic was low as it was early in the day (7 am ) I managed to move the car from the left lane through all the other lanes and stop on the side of the highway. I was not able to drive the car and called for tow. While waiting for the tow the car became responsive after about 15 min. I recalled the tow and drove to dealer. The dealer scanned for codes and found a code for "motor a position error". This is the second time this has happened to this car - previous time the dealer "upgraded" firmware and said it should be fine. Hardware issues cannot be solved by software. I posted a video on youtube : https://www. Youtube. Com/watch? V=ydk6z6-snaa and on the pacifica forum : https://www. Pacificaforums. Com/threads/2021-pacifica-hybrid-failure-while-driving-on-highway. 52648/ seems this has happened to others as well.
CategoryFuel/propulsion System
DateSep 29, 2022
StateMA
Description
On 3 separate occasions while driving the dashboard has flashed the error message "shift to p, service charging system". As soon as this occurs, the car begins to lose power and is no longer driveable. Once the car is shifted to "park" it is temporarily stuck in that position with the car "on" but no power to the engine. For somewhere between 30-90s the car can't be turned off or shifted out of "park". At some point after a short period - sometimes opening the door seems to help - the car will turn off and can then be re-started. The check engine light is on, but the car can be driven. Within a couple of hours the check engine light goes off and the car seems to behave normally. This has happened to us 3 times over ~2 months now. The car has actually stopped in the middle of the road forcing us to turn on hazard lights while trying to restart. It is extremely dangerous and seemingly common problem. Our local chrysler service center was only able to book an appointment a month out due to limited technicians qualified to work on the hybrid vehicles. We described the problem in detail but they are not aware of the problem or solutions. We are trying to contact chrysler corporate directly to find out what their solution is.
CategoryFuel/propulsion System, Power Train
DateSep 20, 2022
StateMI
Description
Driving on us-23 and "service charging system" warning displayed on dashboard. Car lost power and I had to coast to the side of the freeway. Turned car off but could not turn back on. Transmission would not go out of park. Tried about 10 times and after about 15 minutes the car turned on and could drive. Check engine light remained on for remainder of the drive home. Planned on visiting dealer in the morning but car turned on and no check engine light. This is the 3rd time the "service charging system" warning has happened, but the first time the car died on the road. Every time the check engine light disappeared the next day. Had codes scanned and permanant code p1a21.
CategoryFuel/propulsion System
DateSep 20, 2022
StateVA
Description
While driving on the highway, the vehicle abruptly lost propulsion, flashed error lights, and indicated an issue with the ev battery and charger, and would not charge when plugged in. Error codes flashed related to the power train control module, hybrid control processor, and aux hybrid control processor. The cjdr fairfax dealer would only provide software updates and would not perform other repairs per chrysler's recommendations.
CategoryForward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes
DateSep 15, 2022
StateOH
Description
I was on the highway traveling at 60mph, with the adaptive cruise control on. The semi in front of me began to brake, I tapped off the cruise control and began braking. The semi came to a complete stop and I pushed my brake pedal to the floor to stop my vehicle. It did not stop. My pinnacle has emergency braking and forward collision warning. My driver's instrument panel did not give a forward collision warning indication in a timely manner and my emergency braking did not stop my vehicle. At the time of the accident vehicle had less than 10,000 miles, dry weather conditions, and vehicle was used for leisure - in town driving. A month previously, I took my pinnacle into the dealership because I didn't feel my brakes were working properly. They felt mushy, little resistance, and were making a noise. An inspection was performed by the dealership but were unable to detect a noise or visual issue. My safety was put at risk when a system I depended upon, that was advertised as, "full speed forward collision warning with active braking assists you by providing both visual and audible warnings as well as applying emergency braking to help bring the vehicle to a full stop, if needed" (chrysler. Com/pacifica/safey-security. Html) failed. The brakes didn't engage properly to stop us before hitting the vehicle in front of us. The forward collision warning indication didn't happen in a timely manner, it was delayed causing us to lose precious seconds. If this had been a passenger vehicle in front of us we could have injured the occupants and we ourselves could have been gravely injured had we been traveling at a higher rate of speed. The problem has not been confirmed by a dealership, but was taken there prior to the incident less than a month before. I reported the problem to chrysler the day of the accident. The vehicle is pending inspection by insurance and I have asked that the electronic data recorder be removed and the information on it to be evaluated.
CategoryElectrical System, Engine, Power Train
DateSep 12, 2022
StateIL
Description
On saturday 9. 3. 22, while driving at approximately 40mph, my chrysler pacifica lost all power and slowed to a stop (I turned on my hazards immediately and pulled over to the shoulder). Based on the light traffic around me I was able to safety move accross two lanes even without the aid of power steering. Within 60 seconds of me coming to a stop, the check engine light came on the cluster and an error message saying “charging system fault”. After calling for chrysler roadside assistance, I attempted to restart the vehicle dozens of times unsuccessfully. At approx 60min after the vehicle lost power, it restarted. On tuesday, 9. 5. 22 I took the vehicle to the dealer to diagnose & repair. As of today (9. 12. 22) they have been unable to recreate the event. Even though the error threw a cil code, the dealer stated the error is now gone and no codes were stored. They have filed a “star” case with the manufacturer to determine next steps. I have refused to accept the vehicle back until the problem itself has been diagnosed and a repair is made.
CategoryElectrical System, Engine, Vehicle Speed Control
DateSep 11, 2022
StateTX
Description
I was on the highway, and my car suddenly lost power. I was unable to accelerate, and I had to pull over on the shoulder. I received an alert that said “service charging system error.” it was extremely dangerous for myself and my family.
CategoryElectrical System, Engine, Power Train
DateSep 10, 2022
StateWA
Description
Was driving the vehicle when it completely died. The “service hybrid electric vehicle system” warning came on the dash and could not get it to go into drive again. Completely dead in the water and could not move. I can't imagine if I was going down the freeway and this happened. Very lucky to have it on a quiet road. This is a known issue and there are many cases of this happening to others if you check youtube out or google it. It's very scary and someone is gonna end up hurt or killed.
CategoryEngine, Fuel/propulsion System, Power Train
DateSep 10, 2022
StateCA
Description
While driving, the car would loose power then check engine light comes on and "service charging system" would pop up. The gas peddle is rendered useless as it doesn't do anything and would have to coast to safety. Dealer would just reset the computer and vehicle is realease. Unfortunately, it had happen many times. Safety is a concern, more so on the highway.
CategoryElectrical System
DateSep 07, 2022
StateCA
Description
While driving on the freeway on the morning of june 18th, 2022 from southern california to las vegas at 70-75mph, the car suddenly lost power. It displayed the error "service charging system" and "shift p to to start". This was incredibly dangerous as acceleration no longer worked and the car was slowly coasting to a stop. I was able to pull over to the side, turn off the car, and restart, but the check engine light persisted. After returning from vegas, I brought the van to my local chrysler dealership. They ran some flash updates and returned the car to me. The same issue then re-occurred on july 4th while traveling 65-70mph on the freeway. I brought it back to the dealer the next day, and it has been there since. After a lot of back and forth with chrysler hybrid technicians, the dealership was authorized to replace the onboard charging module 1-2 weeks ago. They said the car was still throwing a charging error after that, and they are now looking into what else could be the issue, which they suspect might be the pim (power inverter module). They are currently working with chrysler hybrid techs again to diagnose as they are not able to order any parts for replacement without that approval. As of yesterday, the car has been at the dealership for 2 months now, well beyond lemon law timelines per california guidelines.
CategoryElectrical System, Power Train, Unknown Or Other
DateAug 31, 2022
StateTX
Description
I was driving down the road and the car just turned off. It will not start anymore.
CategoryElectrical System:propulsion System:charging:cable/cord:accessory, Engine
DateAug 31, 2022
StateCA
Description
The contact owns a 2021 chrysler pacifica hybrid. The contact stated that whenever hybrid battery power was low, the vehicle was supposed to shift to using fuel; however, the vehicle would stall. The contact would pull over to the side of the road and start the vehicle after several attempts. The failure was intermittent and occurred at various speeds. The service charging system and check engine warning lights would be illuminated. The vehicle was taken to the dealer who was unable to identify the cause of the failure. The vehicle had not been repaired. The failure reoccurred several weeks later. The contact returned the vehicle to the dealer and was informed that the manufacturer suggested that the transmission should be replaced. The vehicle was not repaired. The approximate failure mileage was 24,000.
CategoryElectrical System
DateAug 29, 2022
StateMI
Description
I was driving 70 miles an hour, in the left lane ,in heavy traffic on I -75 when I suddenly lost all power. A warning flashed on the screen saying to service charging system. I barely avoided a collision trying to get off the highway. I could has easily collided with another car since I had no power and I had to cross lanes of traffic in order to get off the road.
CategoryEngine, Power Train
DateAug 29, 2022
StateCO
Description
The pacifica has 4 times in the past 9 months has lost power while driving at a high speed on the interstate. I am still able to steer and guide the car to the shoulder, then wait 2 minutes and the car starts back up and I am able to drive again. I then have the check engine light on, and the code I get is p0a3f. It has been to chrysler service 3 times, and they can't repeat the issue, and claim they don't have the man power or expertise to figure it out. Once the car loses power, the messages I get say to "return car to park", "service charge system", and the chrysler uconnect app says I have a "service fault". This has happened on 11/13/21, 5/8/22, 5/27/22, and this last time... 8/28/22.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateAug 25, 2022
StateOH
Description
Driving on the interstate, the vehicle simply shut down and gave the following error message: "service charging system." I was able to pull to the shoulder and get the vehicle started again. There had been no prior warning messages or symptoms of the problem. I took the vehicle in for service, and the dealership ran a diagnostic check and found no issues. A couple weeks later, the same thing happened. I was again able to get to the shoulder without incident. Took the vehicle to a different dealership where they identified the issue as a bad power inverter module. The vehicle is still at the dealership (it has been a full week). While I was able to navigate the situation without injury. This could have been a very dangerous situation in the instance where a shoulder was not available or traffic was significantly heavier. It appears this is a fairly common problem for some of the new chrysler pacifica hybrids, which brings to question why there has not been a recall issues.
CategoryEngine
DateAug 24, 2022
StateIL
Description
While driving on the highway our vehicle continues to lose power and stall without any warning. We have been forced to drift onto shoulders, with no ability to accelerate.
CategoryEngine, Fuel/propulsion System, Power Train
DateAug 22, 2022
StateOR
Description
My wife and I were driving on hwy 101 at 11pm at night while camping, were headed to the er as I had just cut my hand with a hachet. While driving, all of a sudden an error light on the dash appeared reading "service charging system," the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, I was able to move to the shoulder and stop the van. The pacifica remained on with all systems working (radio, lights, etc), but the car accelerator would not deliver power. The car would not fully turn off after pressing the ingintion button. Opening and closing the driver side door allowed for the van to be turned off and then back on, it started again and was driveable. We were able to drive the car to the er and back to the campsite. The problem has not yet re-occurred. It has not been seen by the dealer center yet, but has an appointment scheduled. Driving at night in the mountains with a vehicle that loses all power while traveling at highway speeds is extremely dangerous and disturbing.
CategoryPower Train
DateAug 17, 2022
StateOH
Description
While driving at 70mph on the interstate, the vehicle completely lost power. The check engine light turned on, the message "service charging system" came up, and the gear knob blinked. We had to pull over on the side of the interstate. When we pushed the "off/on/acc" button, it would appear that it turned off, but it would go back into on status, but still wouldn't allow you to shift into drive. (you could turn the knob, but it wouldn't do anything). Finally, we had to remove the keys from the car to turn it off. Once we were able to do that, it did turn back on and allowed us to go back into gear as normal. We were able to drive a few miles, and then it did it again. We had the vehicle towed. Chrysler had to put a whole new transmission due to a hybrid part within the transmission that failed. Concerned that this happened with the transmission that only had 17k miles on it. Chrysler still cannot answer if they have fixed the issue with the transmissions they are currently building. When you are driving in construction season on the interstate and your vehicle completely powers off, it could make for a deathly accident. This isn't something you should have to worry about with a car only a year old. I found a us department of transportation investigation where 40 others have reported the same issue. Odi investigation : pe 22-008
CategoryElectrical System, Engine, Power Train
DateAug 09, 2022
StateVA
Description
Driving as usual and without warning, no check engine light, the van stalled. It lost all power in the middle of the road and would not start back up. Pushed out of the road & waited on a tow truck. 2021 with 14,000 miles. Dealership pulled the code poa43.
CategoryPower Train
DateAug 06, 2022
StateAZ
Description
I was driving about 45mph and my pacifica hit 0 miles on the electric miles on the hybrid system (I had over half a tank of gas). At that same time as I was pushing on the gas pedal to accelerate the van and nothing was happening, the acceleration wasn't working. I put the pedal all the way to the ground and nothing happened and I drifted to a stop. I was luckily not on a freeway, however was on the side of a very busy road in the dark with cars flying closely by with 1 of my kids in the car freaking out. It was so dangerous and scary. After the van sat idle for about 10 minutes and got a little hybrid charge I was able to accelerate a little to get my car around the corner and pulled to a safer spot off the road before it coasted to a stop again. Roadside assistance towed the van to my dealership. The dealership had my van for 11 days this time. When they turned it on the next morning it wasn't working still. They got it into a service bay and the next time they went to move it it started working on it's own. No service lights ever turned on and they couldn't figure out what caused the issue. They had chrysler engineers involved in the process and after 11 days gave me the vehicle back stating that all they did was 6 software updates and they couldn't find anything else to fix since it started working again on it's own. The van has never accelerated the same since. Now 2 months later I have a service light on for my powerterrain and am so worried about losing acceleration again while driving my kids or something. It's so dangerous and they don't know what's causing the issue and I feel like the van is just a ticking timebomb for an accident with as many service issues as I've had with it. So many issues to name, but the loss of motive power was so dangerous. My van wasn't even a year old yet when that happened and it had 14,000 miles on it.
CategoryElectrical System, Engine, Power Train
DateAug 05, 2022
StateMI
Description
The vehicle is a phev. The system that malfunctioned is related to the vehicle charging system. The vehicle seems to think it is plugged into the wall when it is actually not plugged in. It is a safety issue because the vehicle will not move -- my family could have been stranded. Planning to tow the vehicle to a dealership to have diagnosed within one week or so. The vehicle has not been inspected by anyone yet. There were no warnings prior to the failure. Currently there is a check engine light on as well as an image of a plug/cable indicating that the vehicle thinks it is plugged into an electrical outlet (which it is not).
CategoryElectrical System, Engine, Fuel/propulsion System
DateAug 02, 2022
StateCA
Description
While driving in the freeway this morning the check engine light and service charging system came on. Shortly thereafter the car lost all power and I was able to coast to a stop on the shoulder of the freeway. Fortunately I was in the carpool lane and near the shoulder and would not have been able to get over otherwise putting myself and others in a very dangerous situation on the freeway. Once stopped, the steering wheel locked as well as the wheels and the car lost all function. Although there are no formal recalls, there are forums dedicated to this problem: https://www. Pacificaforums. Com/threads/service-charging-system-error. 41145/ the dealer is currently advising but the threads in those forums suggests fca does not have a fix in place. The car becomes dangerous to drive as this happens out of nowhere with limited to no warning.
CategoryElectrical System, Engine, Power Train
DateAug 02, 2022
StateNY
Description
Driving around 40 mph when car alert came on to shift into p and lost all forward drive. Needed to pull onto a side street since car would not accelerate. Car said service charging system and would not recover. Could not turn car off but a/c system stopped working. The transmission light were flashing from p to r to d but would not engage. Had to be towed to dealer to await troubleshooting.
CategoryEngine
DateAug 02, 2022
StateCA
Description
I was driving in the fast lane of the freeway when the vehicle stalled, losing all engine power, and the following warnings lit up on my dash: - service charging system - shift to p to start - the shifter knob light was blinking due to large amounts of fast-moving traffic and my rapidly decelerating speed, I was unable to safely cross 4 lanes of traffic to the right-hand side, so I was forced to pull over on the left shoulder of the freeway directly next to the fast lane and right after a blind curve. It was an incredibly dangerous place to be stalled. I could have been hit at any moment by cars going 65-80mph, which would have caused a massive multi-car accident due to the nature of the blind curve. I shifted the car into park and turned the vehicle completely off. Waited a couple minutes and turned it back on. The check engine light remained illuminated but my ability to accelerate resumed when I briefly tested it. I was able to pull back onto the freeway and continue my commute with no further issues. I initiated a star case with chrysler and the van was brought to the dealership for troubleshooting. One incident prior to stall: engine began idling really rough when accelerating from a stop ~15mph, and the check engine light came on. I pulled over and shut off the van. I turned it back on and the engine sounded normal again. The check engine light went off after 24 hours and no other issues, so I didn't bring it in. This happened 2-4 weeks prior to the freeway stall. P0a43-00 drive motor "a" position sensor circuit intermittent was the error code. The dealership could not replicate the stalling problem and tried to give the van back. I refused due to safety concerns and got my chrysler case manager involved. They tested the transmission fluid and found it to be contaminated (metal fragments?). The transmission was ultimately replaced which took about 1 month. I don't know if they kept the faulty part.
CategoryElectrical System, Fuel/propulsion System
DateAug 01, 2022
StateOH
Description
While driving on hybrid system (battery at 0%) and braking toward a stop sign , the car went into neutral and would not power the wheels. A message appeared to service hybrid charging system. All gauges wen to zero (start position) . The car was pulled over and it would not go back to to any gear. I was only 2 miles from my house and was able to get tools to disconnect the 12v battery in hopes for system recovery. After disconnecting the 12v battery the system recovered and I was able to get back home to setup a service appointment. The entertainment system did not recover correctly and required a software reboot with all settings reset. The previous week the battery charge indicator was behaving strangely as it would start with 36 miles of range and after 2 miles of very slow driving it wold drop to 26 miles. After a few more miles it would drop to 21 miles and stay at that for a long time.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateJul 30, 2022
StateIL
Description
The vehicle loses power while driving. I have to pull over shut it off and turn it back on. Most of the time it happens when I'm driving 75 mph. The service charging indicator pops up while also telling me to shift the car to park. Dealership diagnosed it to being a transmission issue. Drive motor a is failing in the transmission and is causing it to over heat. Which causes it to shut down. A quick restart and the van is going again.
CategoryElectrical System, Engine, Power Train
DateJul 29, 2022
StateCA
Description
Car stalled at high speed in hov fast track in rush hour traffic - terrifying! Was running on electric mode. Heart stopping emergency tow. First chrysler dealer where car was purchased said they could not trouble shoot for 2 months. Found another dealer, had it towed there. Waiting to learn what the problem is. Only 14,000 miles and under warranty.
CategoryElectrical System, Engine, Fuel/propulsion System
DateJul 29, 2022
StateCT
Description
Occurred at 1000,1500,and 16000 miles. Car would turn on but steering column is locked and it does not get in to gear. D and r just put car in neutral. Dealer is replacing hybrid battery. Car eventually got in to gear after several hard resets.
CategoryFuel/propulsion System, Vehicle Speed Control
DateJul 28, 2022
StateIL
Description
Driving on highway and experienced total loss of power. Coasted to side of road. Unable to "restart". Error displayed "service charging system" dealership ran software updates to remedy issue. One week later same issue. Driving on highway and total loss of power., same error message. Towed to another dealership. Diagnosed as dead 12v battery, but I doubt this diagnosis. Battery was not dead at time of breakdown, it died after 4. 5 hours waiting for a tow with hazards on.
CategoryUnknown Or Other
DateJul 28, 2022
StateWI
Description
Vehicle stalled on the interstate multiple times, dashboard shows service charging system. Had to coast to the side of the road each time. Sometimes the vehicle would restart immediately, other times it would need to sit before restarting. I was able to recreate the stalling issue by idling the van in my driveway by opening the hood to force the ice to run. The engine would stop and the same fault would show up on the dashboard after about 25 minutes of idling with the air conditioner running. Vehicle has now been at a dealership for 3 months and they haven't been able to fix it.
CategoryElectrical System, Forward Collision Avoidance: Adaptive Cruise Control, Power Train
DateJul 27, 2022
StateIL
Description
While driving on highway at approx. 75 mph using adaptive cruise control, the red power cord shaped warning indication appeared on the instrument panel. At the time the warning appeared, the vehicle was in battery powered mode. At the same time the warning showed, the electric motor stopped providing power. The vehicle did not transition to hybrid mode (gas powered), and depressing the accelerator did nothing. The vehicle began to slow from highway speeds, while other cars were in the vicinity. While all this was happening, the "d" on the gear selector was flashing. There was also a message saying to put the vehicle in park to restart, however, I did not want to attempt that at highway speeds. Other systems seemed to operate as normal, brakes worked, the electrical system seemed to be functional other than the described fault. I pulled over to the shoulder and stopped the vehicle completely. I turned the vehicle off, then on again, and was able to put the vehicle in drive without any faults occuring. Normal operation resumed after that.
CategoryEngine, Fuel/propulsion System, Power Train
DateJul 27, 2022
StateDE
Description
Driving on the interstate at 70-75 mph and lost all forward drive. Car said service charging system and would not recover. Got towed to dealer and troubleshot and replaced the transmission
CategoryFuel/propulsion System
DateJul 20, 2022
StateCA
Description
Service charging error flashed on instrument panel power cut and car had no power unable to restart for 5-10 minutes power comes back on with check engine light power cut on the freeway. Super dangerous.
CategoryElectrical System, Engine
DateJul 19, 2022
StateCA
Description
Vehicle has completely lost power multiple times while driving on the freeway at 65 approximately mph and displays "service charging system" message on dash. Accelerator pedal was completely non-responsive. Have had to quickly try to get to side of freeway and stop. Each time the van had remaining fuel. Each time we have been able to get the van started again by putting the vehicle in park and pressing the start button 3 times in a row without pressing the brake pedal. It is very concerning and has happened to us several times this month with about 14. 000 miles on the vehicle.
CategoryElectrical System, Service Brakes, Steering
DateJul 18, 2022
StateCA
Description
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is murder by chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- these are minivans filled with children!! My 4 children! Chrysler in berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, there are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10k miles on it. Recall immediately please before someone gets killed.
CategoryEngine, Fuel/propulsion System, Power Train
DateJul 18, 2022
StatePA
Description
I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (I. E. None of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to chrylser, resulting in vans shutting down in the middle of driving, yet chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called chrysler customer support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.
CategoryElectrical System, Engine, Power Train
DateJul 13, 2022
StateNY
Description
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateJun 30, 2022
StateCA
Description
Driving on the freeway at speed (approximately 65 mph), the vehicle suddenly lost power and displayed "service charging system" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a phev). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
CategoryEngine
DateJun 28, 2022
StateGA
Description
When driving on the highway after 1-2 hours, message pops up "stop safely. Vehicle will shut off soon." car engine immediately turns off and driver must navigate to shoulder with unresponsive vehicle. Once stopped, "service charging system" message appears on screen. This has happened twice to my family, almost causing multiple crashes as we navigate across traffic with a rapidly decelerating car and children in the back seat, subsequently stranded on the side of a major highway. The only precursor to total shutdown is the air conditioning goes from cold to warm. Have had it at 2 dealerships 4 times and they say they cannot reproduce the issue because they do not have anyone who can drive it for 2 hours.
CategoryElectrical System, Fuel/propulsion System
DateJun 25, 2022
StateTN
Description
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but tbis is a dangerous issue. I had this issue multiple times and many other owners has reported similar issue.
CategoryElectrical System, Power Train
DateJun 24, 2022
StateNC
Description
While driving, the vehicle flashes a warning that a charging fault has occurred and instructs the driver to stop and put the vehicle into park. Once stopped and in park, the vehicle will not shift or drive. This has happened at least 6 times and the dealer has not been able to fix it.
CategoryFuel/propulsion System
DateJun 19, 2022
StateMN
Description
*please note: this is the second incident of this kind with my van (see nhtsa #11468554). The dealer checked our car after the first incident, saying it needed a repair to the transmission. They said they checked with chrysler engineers who said it was a known issue, but were confident the issue would not occur again for at least another 1,000 miles. They assured us we could drive it the 4 hours home with no problem. However, the same problem occurred about 3. 5 hours (~240 miles) into the trip. I am including documentation from the dealer after the first incident.* today, the van suddenly lost power on the highway going 65mph. The car gave a “service charging system” error. We started to quickly decelerate amid high speed traffic. Pushing on the gas pedal did not make the car accelerate - we were coasting. Luckily, I was able to cross two lanes of traffic and coast up an exit to get to safety. We could have easily been unable to change lanes and stopped cold in a lane on the highway. This is highly dangerous.
CategoryFuel/propulsion System, Unknown Or Other
DateJun 10, 2022
StateMN
Description
While driving on the interstate at 65mph, the vehicle suddenly beeped, showed a “service charging system” warning and simultaneously lost propulsion. Pressing the gas pedal did nothing, so I had to coast over to the shoulder. My attempts to restart the vehicle were unsuccessful for a few minutes, but then it did restart and I was able to get off the freeway. It was an extremely dangerous situation. We are having the vehicle towed to the dealer tomorrow.
CategoryEngine
DateJun 06, 2022
StateCA
Description
Driving on the freeway without any noticeable trigger, the engine stalls. A message comes up saying shift to p to start. Pressing the accelerator doesn't do anything. Only think I can do is coast to the shoulder. After turning off the car and turning the car back on, the car worked fine. This has happened to me 3 times in the last month all going highway speeds.
CategoryElectrical System, Engine, Steering
DateJun 03, 2022
StateTX
Description
On freeway , running on gas - the vehicle gave an error “service charging system” and vehicle shutdown and de accelerated rapidly - forward momentum only we are on freeway and no shoulder and narrow escaped an collision trying to get a safe stop at speed of 20-25 miles and slowing down from initial of 70 mph this is serious safety concern and how was this released for sale is certified by ntsb is a surprise and shock multiple owners have complained of this
CategoryAir Bags
DateMay 12, 2022
StateAZ
Description
Accident where my entire forward drivers side was smashed. My head has a gash from hitting the side drivers window. Not one air bag deployed. Have pictures of damage.
CategoryPower Train
DateMay 06, 2022
StateCO
Description
The vehical shutdown on the interstate at highway speeds for the second time in 4 days. The deal has scheduled time to review the problem but shutting down is a safely issue.
CategoryElectrical System, Structure:body
DateMay 02, 2022
StateTX
Description
When I first purchased my 2021 pacifica hybrid pinnacle in january 2021, randomly when pressing the lift gate button in the top left of the trunk it would beep multiple times and the lift gate would not move. The key fob, front button, and rear button would not engage the lift gate motor. You had to manually shut the lift gate and it would latch. Then in november 2021 I had the y50 2021 ru power lift gate recall done on my vehicle and since then three times while driving the lift gate has popped up on its own. When you pull over all buttons are unresponsive and when you manually close the lift gate the locking mechanism does not engage. It just pulls right back open by hand or while driving. To resolve you must try over and over shutting the door, pressing the buttons, turning the vehicle on and off multiple times, letting it sleep and turn it back on and eventually the locking mechanism will engage. Have brought it multiple times to the dealer and every time they cannot recreate. Poses a dangerous safety issue while driving for the lift gate to open as you don't realize its not latched.
CategoryFuel/propulsion System, Power Train, Vehicle Speed Control
DateMay 02, 2022
StateTX
Description
Have a 2021 pacifica hybrid pinnacle purchased 01/2021. Since getting the vehicle randomly the car will not start, the gear selector flashes and will not drive. Have to continually restart the vehicle to get it to move. Then randomly while driving the car would display a check engine light and message service charging system. This would occur 1-2x a month. When you plug the car in the indicator lights would flash, the fan would spin up very loud and not engage charging. This would last for a few days. Took it into service around 5 times to two different dealers and could not recreate either issue. Then in april 14 2022, while driving on the freeway roughly 75 the engine cut off, message came up service charging system, shift to p to start. Check engine light comes on, drive selector in bottom right flashes, gear selector light flashes. Have to restart it multiple times, get the vehicle to sleep by open door, and pressing start button multiple times with foot on brake and off brake. Eventually got it to start again and happened again 15 minutes later. Took into service again, they replaced some wires and it failed again twice driving on the freeway over 70 on april 22nd 2022. Took into service again and they replaced the wiring harness and a sensor in the transmission. Got it back and it failed again while pulling into my driveway on april 30th 2022. Vehicle is still in service and they are unable to find the root cause. In 4 of the 5 stalls, driving at a high rate of speed completely losing engine power with children in the car presents a severe safety hazard. Thankfully each time have been able to safely pull over. Has been in service 4 times in the last month over this specific issue. About 10 times total on service charging system message.
CategoryEngine
DateApr 14, 2022
StateCA
Description
The contact owns a 2021 chrysler pacifica. The contact stated while driving approximately 75 mph, the vehicle started to stall. The accelerator pedal was depressed but failed to respond. The contact stated that the brake pedal was shaking while depressed. The check engine warning light and the warning "service charging systems" and "shift to park to start" was illuminated. Additionally, the contact noticed that the drive(d) warning light was flashing on the gear shifter knob. The contact veered to the side of the road and turned off the vehicle. Upon restarting the vehicle, the check engine warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 14,800.
CategoryPower Train
DateMar 25, 2022
StateWA
Description
In november 2021 the vehicle began by losing electrical power in the hybrid motor system. The "check engine light" (cel) came on. Dealer attempted to fix it and "briefly" turned off the cel. The cel came back on a short time later. The car began "shuddering" when driving it. The cabin heater stopped working. Electric motor worked for a short time. Dealer diagnosed a "defective hybrid heater" - chrysler error code "poe15". The dealer said that there were no parts for this repair and said it was okay to drive. Vehicle then continued "shuddering". Then a loud whining noise developed when it was moving. Dealer then diagnosed the same prior error code was causing additional issues. The dealer and chrysler advised to stop driving the car until a fix was developed and parts became available. The car has been out of service since early january, 2022. Judging briefly from one online forum, there are at least 65 other owners with this exact problem. (pacificaforum. Com)
CategoryElectrical System, Engine
DateMar 10, 2022
StateMD
Description
The vehicle accelerator fails while driving, with a message on dashboard '''service charging system''. If your car have enough momentum, you can pull to safe spot or shoulder, but I think it's dangerous. I had this issue multiple times and many of other owners has reported similar issue. I made a video on the issue which you can checkout here https://youtu. Be/xffsjg6j3qm date I entered below is the last time I had the issue on freeway.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateMar 08, 2022
StateVA
Description
The electric heater for the battery has been broken for 3 months now. Chrysler cannot seem to find a replacement part. What this does is cause the engine to come on and go off way more then expected. This also can cause weird transmission and acceleration issues when the car doesn't know which one to pick. This is also putting a lot more pressure on the transmission and causing issues with which device is sending the power. This has been going on all winter and chrysler cannot find the part to replace.
CategoryElectrical System, Engine
DateMar 04, 2022
StateIL
Description
Malfunction light indicator (mil) light turned on which caused vehicle ev only mode to be disabled and now the vehicle only runs under engine power poorly with the battery is always fully charged (mpg is cut in half since battery is never used). Manufacture service center found error code p0e15 on 3/3/2022, which indicated the ev battery coolant heater failed and needs to be replaced. Part is on backorder and no eta is available, they indicated they have a few in their service center alone that have the same issue.
CategoryUnknown Or Other
DateFeb 28, 2022
StateIL
Description
What component: passenger window. The passenger window seemed to spontaneously break. There wasn't any other car in front of the van. My wife was driving and my sister-in-law was riding in the passenger seat. The tempered glass broke without warning. They were traveling on a paved highway.
CategoryFuel/propulsion System
DateFeb 26, 2022
StateMD
Description
Nov 23, 2021. Check engine light illuminated. Dealer service diagnosed the problem as the battery pack coolant heater “a” control circuit performance. Dealer replaced part. Jan 12, 2022. Check engine light illuminated again. Dealer, again, diagnosed the same problem and replaced the same part.
CategoryAir Bags, Back Over Prevention, Electrical System
DateFeb 23, 2022
StateWI
Description
The contact owns a 2021 chrysler pacifica hybrid. The contact stated while her husband was inside the vehicle, he noticed the instrument panel was not functioning properly. The contact stated that the hvac, radio, backup camera, and bluetooth failed to function as needed. The contact also stated the backup camera would function intermittently. The contact stated that the airbag warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the radio control unit to be replaced. The vehicle was not repaired due to the parts being on backorder. The manufacturer had been informed of the failure. The failure mileage was 7,519.
CategoryUnknown Or Other
DateFeb 23, 2022
StateAZ
Description
On february 10, 2022 at about 4:30 in the afternoon, my wife and I had just merged onto the 101 at scottsdale road in scottsdale, arizona. We had not gone far when we heard a loud explosion. It sounded like a ballon popping but at least 10 time louder. It sounded like it came from inside the car and there was no indication (wobble, hard steering, etc.) that it may have been a tire. My wife was driving so I began to see if I could spot any sign that would tell us what it was - nothing. Soon we felt air rushing into the cabin. I thought the sunroof may have popped open for some reason. It is a power operated sunroof so I pressed the control switch to pull back the ceiling cover and open the sunroof. When I did that shattered glass came pouring down on us. After getting it closed I called 911 and was put in contact with the scottsdale police. They told me to call the state police but because no one was injured it may take a long time for someone to contact us. We continued on to our house in mesa. The next morning I contacted the chrysler dealership in mesa that I bought the car from. I was told to bring it in and it would be covered under warranty. I've had the car about 10 months and it has about 7,700 miles on it. Turns out chrysler won't cover it under warranty. I have had it repaired at a cost of 2. 45. I'm not sure at this time how much of the cost I will have to pay. An article by consumer reports identifies this as a widespread safety issue that the car manufactures want to ignore and that our government is doing little about. I can't imaging what our reaction would have been if the ceiling cover had been pulled back. Basically the explosion and the glass scattering all over us would have happened at the same time. I can easily relate to someone losing control of the car while traveling in heavy traffic at 65 mph. Let's hope no one dies before this is resolved. And the cost of repairs must be paid by the car manufactures not the car owners.
CategoryPower Train
DateFeb 19, 2022
StateIL
Description
Wife was driving on the freeway when all of a sudden an error light on the dash appeared reading "service charging system," the accelerator no longer delivered power, and the car began quickly slowing down. Luckily, my wife was able to coast to the side of the freeway. The pacifica remained on with all systems working (radio, lights, etc), but the car accelerator would not deliver power and the car could not be turned off. After several minutes the car was able to be turned off and after sitting for approximately 15 minutes on the side of the road it started again and was driveable. This process occurred twice.
CategoryElectrical System, Engine, Power Train
DateFeb 08, 2022
StateMI
Description
While driving, the vehicle shut off. Steering and brakes were still working, it's already happened 2 times and I was able to coast off the highway. After turning off and on the with the starter button the car starts normally with only the engine light on. There are several other posts on forums of others owners having the same problem.
CategoryElectrical System, Fuel/propulsion System
DateFeb 07, 2022
StateCO
Description
We were driving on the interstate when the vehicle all of a sudden lost power. We were luckily able to get it to the side of the road, but if there was more traffic, we would not be able to do so. The car was then towed to the dealership and they said they will be replacing the the power inverter. The car has been in the dealership since the october and it is february now.
CategoryElectrical System, Engine, Power Train
DateFeb 03, 2022
StateCT
Description
While driving, the vehicle shut off. Steering and brakes were still working, so I was able to coast off the highway. The check engine light, a battery fault indicator, and a service charging system warning all displayed on the dash. This is the second time this has happened, and a chrysler dealer service center installed software updates they claimed fixed the issue. It is now back at the dealer. The first time this occurred, it was on a busy road with no shoulder near a dangerous turn. I was stopped in the road for several minutes before I got it to restart and was able to limp to a safe parking spot. There are several other posts on web forums and youtube of other owners having the same problem.
CategoryPower Train, Service Brakes
DateJan 21, 2022
StateIL
Description
My phev pacifica hybrid experiences intermittent dangerous lurching during braking. Symptoms: - during modest braking where regenerative braking system is doing most of the braking, the regenerative braking system flutters on an off a couple seconds at a time - the power gauge on the cluster (far left) bounces wildly with each flutter - sudden loss of braking causes lurching of vehicle - problem is periodic. Will not have the problem for weeks and then suddenly have the issue constantly for several days I have experienced this at highways speeds but it is most dangerous when braking in traffic.
CategoryPower Train
DateJan 10, 2022
StateWI
Description
Vehicle lost all power while traveling on interstate. Vehicle is a hybrid plug-in and was fully charged at time of power loss. Appears to have taken place when vehicle attempted to transfer from combustion engine to battery power. Safety was put at risk as my family was in heavy traffic (70 mph) on interstate when all power was lost and were forced to traverse lanes of heavy traffic in attempt to safely reach road shoulder without any power. Vehicle is currently at dealership and they are the only organization that has inspected. Before issue there were no previous warning lights, codes, or indications of a problem. Post problem check engine light is now illuminated.
CategoryElectrical System, Fuel/propulsion System, Power Train
DateJan 09, 2022
StateNE
Description
We currently have 13170 miles on our 2021 pacifica. We have seen this charge system error now for the third time. Here is the list of errors below. First time I was driving 45 mph and the vehicle lost power and had a charge system error. I was able to safely stop on the side of the road. I was able to restart the vehicle after about 2 minutes with a check engine light. I was able to take it to the dealership and had all of the current software updates and removed the check engine light. Second time I was at work and I attempted to start the vehicle from the run button. The radio turned on but I had a charge system error and the vehicle would not turn off. I worked for about 5 to 10 minutes to turn the vehicle off. Luckily I was not driving at the time and was parked. I again had a check engine light. The dealership diagnosed that I have a failing pim. The vehicle sat at the dealership for a month, the part was continually on back order every two weeks. The check engine light was removed and I took the vehicle home still waiting on the replacement pim. Third time I was in the garage, pim still not replaced, on back order and the vehicle would not start from the run button. I was able to turn on the vehicle after waiting about 2 to 3 minutes. After driving for about 25 minutes the issue came up again. I was able to wait and the vehicle restarted. A check engine light illuminated on the dash. On the way home after a stop, I had loss of power and had the charge system error going 25mph . I was able to stop the vehicle in a empty parking lot. I waited about 5 minutes and was able to restart the vehicle. I drove the vehicle straight home and is now sitting in the garage at home. As of today I am still waiting for this back ordered pim since october. The vehicle now will sit in the garage, unusable, until the replacement part can be installed. This may be a reliability and safety issue in the future.
CategoryElectrical System, Power Train
DateJan 04, 2022
StateWA
Description
The van displayed various error messages in the dash screen, and issued a warning beeped, then told me to shift the vehicle to park. The van then locked itself in park and could not be moved. Rotary gear selector non-responsive, transmission selector gear lights went out. We had to have the vehicle towed out of the restaurant drive through lane and delivered to the dealership. Van would still start, but wouldn't move. "errors in dash: ""service hybrid electric system"" ""service shifter"" ""service shifter stop safely shut off vehicle to engage park"""
CategoryElectrical System, Engine, Power Train
DateJan 04, 2022
StateWA
Description
Check engine light illuminated and there was a warning message on the dash screen that I was not able to capture. This model of van is a plug-in hybrid. With this failure the engine systems are not utilizing the hybrid traction battery portion of the system. I have driven many small trips up to about 65 miles, but no drive has yet used the battery capacity. So the vehicle is running 100% on the gas engine, and is not able to function in hybrid or electrical only drive mode. The dealership is unable to tell me if driving the vehicle in this state will cause further damage to the van, therefore I am stuck unable to drive the vehicle for fear of causing even more damage. Error code pulled from personal obd2 reader: p0e15 - hybrid/ev battery pack coolant heater a control performance on 1/4/2022 the dealer service advisor called and confirmed that the issue is the expected part failure/replacement, and that there are no parts available in the us for this repair. The last instance that my dealer repaired took 4 weeks to secure the needed parts for repair. Still no confirmation the van would be safe to drive in the interim. Therefore I am without my new 2021 vehicle purchased 5/10/2021, while it only has 1608miles... For what seems like will be at least another month. The dealer sa also mentioned to me that chrysler currently had another ~450 instances of this same failure happening right now, all which going to be significantly impacted by the lack of parts availability. This is unacceptable.
CategoryBack Over Prevention: Camera System, Back Over Prevention: Warnings, Electrical System
DateDec 30, 2021
StateOH
Description
The infotainment system would crash and freeze, causing the backup camera not to be visible on the center screen when in reverse.
CategoryElectrical System
DateDec 28, 2021
StateIL
Description
Driving twice we have gotten a message "pullover vehicle will shutoff" on the display, and the motor and engine shut off shortly after. After restart, the console says "service hybrid system" the van then has a top speed of 40-45 mph, not safe to drive on interstate even to get to the next exit. The first time the dealer had the van for 10 days said the problem was in the hybrid system related to the charging cord (provided with the vehicle) the second time we were 2 miles from home and able to get the vehicle home safely with the hazard light on. The dealer is trying to tow it for the second time, the vehicle does not have enough power to drive up the ramps onto the roll-back tow truck.
CategoryUnknown Or Other
DateDec 23, 2021
StateCO
Description
There has been a lot of talk about the possible distractions in tesla vehicles. I happen to have a tesla model s and I have a chrysler pacifica plugin hybrid. The chrysler, although overall is a great vehicle, poses a risk because they do not treat the drivers as adults. Let me explain. While using the navigation system, it will not let you interact with the vehicle while it's in motion. This literally assumes that no one else is in the vehicle that could co-pilot. So, when I was traveling with my family over thanksgiving, with my wife in the front passenger seat and four kids in the back, I had to pull over to the side of the road to make any adjustments to the navigation system. I don't have to you tell you how dangerous pulling off to the side of a highway is whether at night or during the day. This is extremely frustrating and dangerous and I take it personally that adults are being treated like children when it comes to interacting with these machines. If we're truly concerned about distracted drivers, then we would ban even carrying a cell phone with us in a vehicle and even ban the radio and the ability to change the station while driving. This is of course impractical, and that's my point. Tesla treats its drivers with respect and allows for responsible interaction with the navigations system, radio, other vehicle functions, etc. I play "caroke" in the car all the time for my kids in the rear seat. If I'm distracted by the lyrics on the screen constantly changing with the song, then that is my issue and I should shut it off. However, it is not an issue with me and I remain focused on the road. Manufacturers should treat drivers as adults and allow them to be responsible. Anything short of that, and any regulation barring the great functionality of a tesla, will only hold us back technologically. Please ask chrysler and other oems to stop barring interaction with the vehicle while it's in motion before a truck slams into a vehicle pulled over to the side.
CategoryElectrical System, Engine, Power Train
DateDec 07, 2021
StateCA
Description
While driving vehicle went into full lock down. Vehicle remained running with all systems on except completely unable to engage drive, shut vehicle down or even power it off. Towed to dealer. Dealer stating codes stating hybrid error and transmission errors. Vehicle has 7021 miles and was purchased march 2021. My wife and 2 children were stranded on the road in a vehicle that would not move. Terrifying for me.
CategoryStructure:body:hatchback/liftgate
DateNov 26, 2021
StateIL
Description
The contact owns a 2021 chrysler pacifica hybrid. The contact stated that the hatchback door would not close and lock securely. The contact stated that he attempted to close the hatchback door by using the key fob, by depressing the hatchback control panel inside the vehicle and the button on the hatchback door but it failed to close and latch securely. There were no warning lights illuminated. The contact stated that he manually pushed the hatchback with the assistance of his wife, but the door would not lock. The contact stated that they were able to close the hatchback door using duct tape. The vehicle was taken to the dealer for diagnostic testing however, the dealer advised the contact that they could not duplicate the failure. The contact notified goeckner bros inc (600 e fayette ave, effingham, il 62401) who sold him the vehicle and the dealer advised the contact to take the vehicle in for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 2,970.
CategoryPower Train
DateNov 24, 2021
StateVA
Description
Component: the low gear does not function properly. When the car is in low on a steep grade it allows the engine to rev up to 6,000 rpm before shifting into second gear. On a hill, the rpms rev up quickly and the car's momentum is not properly arrested. In practice, this car does not have a true low gear. L1 acts more like an l4. Safety risk: we use this car in the mountains of virginia. We have an awd model, which performs great in the snow. However, with no hill descent feature and a malfunctioning low gear it is dangerous to drive the car in the mountains. Driving down a snowy mountain with no low gear is a major risk. Service center: yes, the problem has been confirmed by my local dealer, both in my car and in a brand new 2021 pacifica. Inspected by others: no. It was confirmed by the service manager of my local dealer only. I emailed chrysler but have not received a response. Warning lights: no. The vehicle is performing as it was designed, there are no malfunction lights. According to the dealer service manager it is a transmission problem. He thinks it is a problem with the computer system as well as the ratios for the transmission system. After confirming the problem in my car we tested a brand new 2021 pacifica (9 miles driven). Our first time down a hill it worked perfectly, the rpms held below 3,000 and the low gear slowed our descent. By our third attempt, the rpms were revving to 6,000, and the low gear “grip” was gone. The service manager conjectured that there is something in the computer system telling the low gear to act like that. Which doesn't make any sense because revving the rpms up to 6,000 is not healthy for the engine. I have a video of the problem but it doesn't allow me to upload it below. Thank you!
CategoryElectrical System, Power Train, Unknown Or Other
DateNov 23, 2021
StateMD
Description
The car stopped 2 times on it's own, told me to shift to park immediately but was in essence shutting itself off. Once approaching a stop light going ~10 mph and the second time I was going 50 mph down the road. The first time 3 warnings flashed across my screen, service charging system service required, front parksense unavailable service required, active parksense unavailable service required, I shut the car completely off waited a couple minutes and turned it back on. The check engine light stayed on. During the 2nd event it was only service charging system, after I shut the car off and restarted the uconnect started updating and I couldn't drive and the check engine light came on.
CategoryElectrical System, Engine, Power Train
DateNov 20, 2021
StateMI
Description
We have now had two incidences where the vehicle is being driven both on the highway and in the city. The vehicle malfunctions without any indication or warning. While driving the vehicle beeps and the check engine light comes on, you lose all control or ability to accelerate. You still have steering. The screen on the dash in front of the driver flashes and continues to flash and says there is an issue, while saying to move the drive to park. The drive options (park, drive, reverse, etc) flashes on and off but will not move anyways. You are essentially forced to cruise to a stop hopefully in a safe place or emergently braking. The only way to get the vehicle to reset is once completely stopped. To push the ignition off button. Which does not fully turn it off. You then have to open the driver door hopefully safely. And allow the vehicle to completely shut off. Then get back in and it will usually start at this point with the check engine light still on. We have video and pictures of this happening to us both times and am have seen others experience this extremely dangerous situation. I am going to report to the dealer and the customer service for chrysler as well. Then the news.
CategoryPower Train
DateNov 16, 2021
StateAK
Description
This chrysler pacifica is only a few weeks old with around 1700 miles on it- I had only made our first car payment a few days prior. I tried to put my car in park in a long line of vehicles, and heard a clicking noise, followed by an immediate dinging with an error message. The vehicle told me "service trans." it would not allow me to park my vehicle. Shortly after this happened, the service engine light came on. There was absolutely no indication of anything being wrong with my brand new vehicle prior to this incident. I was able to drive the car home without error in the drive function, but shortly after arriving home, the car also starting dropping out of drive. Through all of this, I was not able to place my vehicle in park. I had no option but to drive my children in a vehicle that was consistently dropping out of drive and completely not able to park outside of using the parking brake. To me, this is the worst possible safety concern. This vehicle is brand new by all standards. We drove the vehicle straight to our dealership for servicing. The vehicle died on the lot before they were able to pull it into the service bay, as the car would not turn off until it was placed in park; which could not be achieved. The dealership claimed it was an alternator issue and has ordered a replacement part, which we are waiting on as I write this report. We were told that our dealership has seen similar issues in chrysler pacificas recently. It is absolutely a massive safety concern to me that this could affect the transmission in such a profound way, especially so soon after driving my vehicle off the lot.
CategoryElectrical System, Engine, Fuel/propulsion System
DateNov 14, 2021
StateNC
Description
I purchased a pre-owned 2021 pacifica hybrid on november 4th 2021. After driving it off the lot, the vehicle stalled (essentially loses power and gas pedal does not work) while driving at a high rate of speed on the highway. Symptom: while driving at a high rate of speed (65mph, 60mph, 50mph, 70mph), van loses power and gas pedal will not work. Van is on
CategoryElectrical System, Fuel/propulsion System, Power Train
DateNov 13, 2021
StateNE
Description
While driving on the interstate at ~60mph the vehicle suddenly shut off and flashed a "service charging system" error. The gas pedal was unresponsive and we were forced to swerve through traffic as the vehicle was rapidly decelerating to make our way to the side of the interstate. This is a minivan, and as a minivan, we were using it for it's intended purpose of transporting our 4 small children to school and daycare. Because this event happened on the interstate, not only did we risk a high speed crash, but we had to move the kids from one vehicle to another as cars whizzed by at 60-70mph. We tried multiple attempts at restarting the vehicle and it would not restart. The vehicle is currently at the dealership and is being looked at under warranty.
CategoryElectrical System, Engine, Fuel/propulsion System
DateNov 09, 2021
StateTX
Description
I wanted to write to you and let you know about our recent and scary experience with our new 2021 chrysler pacifica hybrid limited. We purchased our van on labor day, september 6, 2021. Since then, we have had 2 out of town family funerals and a family vacation so we have right at 5k miles on the vehicle. On 11/5/2021, at approximately 1:15pm, I was driving our van on a 6-lane major thoroughfare with my two small children with me. We had 43% of our ev battery remaining and so we were driving on ev power (and had a half tank of fuel also). Suddenly, the engine power stopped, I had no acceleration, and a “service charging system” message popped up on the instrument info panel along with a check engine light, a red battery light near the compass, and a red plug symbol just below the fuel gauge. I was not able to get the van to do anything but roll with whatever forward momentum we had toward the side of the highway. In nothing short of a miracle, we avoided multiple collisions and safely made it to the shoulder. We had electric power to run the radio and climate fan only but the car engine was completely inoperable and could not start or shift into gear after multiple attempts to restart it. I contacted roadside assistance and waited for a tow while trying to keep my small children calm and safe sitting in a dangerous location on the side of a highway. After about 30 minutes, the car engine fan shut off and so I attempted to restart the car and it finally worked. I immediately headed toward the closest dealership by taking the side roads and hoping that we wouldn't have another incident and be a sitting duck on the highway again. This vehicle malfunction could have, and realistically still could, cause a traumatic and horrific fatal motor vehicle collision. This is not just a routine and minor malfunction like a door sensor issue, or check engine light, etc. This issue can lead to a severe safety issue that will, and did, render the vehicle a target with no escape.
CategoryElectrical System, Engine, Unknown Or Other
DateOct 15, 2021
StatePA
Description
I was in the garage near the car when it started spontaneously. I had the key fob in my pants pocket. It turned off when I sat inside and pushed the ignition off button. Did not notice any warnings/lights at the time. There were no safety consequences. My concerns: what else could happen spontaneously? Could it shift into gear? Carbon monoxide in the closed garage? Has not recurred. The only recent auto malfunction was the information display (uconnect) had locked up a couple of weeks prior after a routine software download to the car. No problem with vehicle operation with that episode. Checked by the dealer and felt to be ok. No recurrence. I attempted to notify mopar. Their web page email didn't work for a several tries. I was unable to get past their customer service robot who got stuck on “other” when I couldn't pick one of their menu options. I wanted nhtsa to be aware in case of other similar reports.
CategoryEngine, Fuel/propulsion System, Power Train
DateSep 14, 2021
StateMN
Description
While driving our 2021 chrysler pacifica phev in ev on the highway, at speed of 65 mph, the vehicle lost power and the accelerator pedal became unresponsive. This has occurred on three occassions, each on different days. The dashboard signaled these issues: shift to p to start, service charging system, and the check engine light indicator. This is a very serious safety issue. The engine and power failed while driving at highway speed, this has occurred 3 times in the past few weeks. After losing power, the vehicle can only coast using it's own momentum. The steering and braking functions remained operable, so the driver was able to steer the car to change lanes (while losing speed) to get to the shoulder. This unsafe for my family because vehicle is at risk of being rear ended while on the highway. This is unsafe for anyone in the vehicle directly behind my vehicle. After the 2nd incident of losing power while on highway, I made an appointment with local chrysler dealer's service department. They inspected the vehicle and, as I understand it, they found a message or fault indicator that was somewhat concerning in relation to the electrical system. The service provided a solution by adjusting or tuning something. They did not replace any parts. Three days after the service was done, the problem occurred again; again, my vehicle lost power while going ~65mph on the highway. I called local chrysler service and left message with them today, requesting another service appointment. When they call me back I will request chrysler to report this as a safety issue.
CategoryElectrical System, Engine
DateSep 13, 2021
StateMD
Description
After unplugging from the charging station, the vehicle would not start. I pressed the start button several times, to no avail. Had to turn off the vehicle, wait 5 minutes, then try again to get it to start. This is the second time this has happened - with two separate charging stations.
CategoryElectrical System, Engine, Lane Departure: Assist
DateAug 30, 2021
StateCA
Description
We purchased our brand new 2021 chrysler pacifica hybrid limited on april 19th, 2021, from hoblit chrysler dodge jeep ram in woodland ca. At the dealership, my wife and I were able to add user profiles to the uconnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. Uconnect related: 1) the ability to add and remove user profiles disappeared. 2) the uconnect system randomly resets about once every couple weeks. 3) the uconnect system will randomly blast the am/fm radio or will randomly start playing sirius xm at loud volumes. 4) the navigation system will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General vehicle issues: 1) the vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane keeping assistance: 1) the driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that chrysler released the 2021 pacifica hybrids with such a faulty uconnect system. The internet seems to suggest that chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 pacifica hybrids. I have videos for items 1 and 2 under the "general vehicle issues" section above.
CategoryEngine, Fuel/propulsion System
DateAug 29, 2021
StateGA
Description
I was driving at just over 70mph in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "service charging system". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in park and then restart. After this event, my engine light has remained on and I am attempting to schedule an appointment with the chrysler dealer. This high speed stall in busy traffic was extremely dangerous and I hope that we can resolve this matter effectively. The dash photo I uploaded is not my actual dash, but that is the exact same error screen and engine light that I saw. Exactly the same.
CategoryUnknown Or Other
DateJul 22, 2021
StateMI
Description
We have had intermittent issues with the rear hatch not closing when any buttons or key fob pushed since purchase. On 7/2/21 aprox 6:30 pm I was walking around rear of the vehicle the rear liftgate was fully open. A passenger pressed rear hatch button to close not realizing at that moment I was walking under I am 61. 7" tall the liftgate came down full force on my head it did not beep and retract. It continued pressing down something sharp pierced my scalp and I was knocked to the ground, bleeding from the wound with severe neck and head pain and pain in 3rd right finger I had landed with hand underneath. I was driven to the local er diagnosed with a closed head injury and laceration, ct scans were done of head and neck, and x-ray of right hand, 2 staples were inserted to close the wound. We were able to reproduce and videotape the liftgate failing to stop. A report was filed with chrysler customer care id no 7992588. On july 14 at 1 pm an engineer met us at dealership from bosch and witnessed the lift gate force sensor not engaging twice. He refused to video tape this or to allow us to take a videotape, or to submit the video we had previously taken. He took photographs only. We asked him twice and he stated that he had witnessed the problem and it would be in his report. He downloaded into his laptop from the car computer and told us there was a software update needed for the rear liftgate. On 7/20/21 we received an email from stellantis special investigations fcagroup. Com stating that "after review of the inspection report and photos no apparent defect was found with the liftgate operation at the inspection. Therefore we respectfully decline any assistance associated with this matter". We had dealership do the software update on 7/21/21. On 7/22 I contacted customer care to receive a written version of the email as it will not print legibly and this was refused. I requested a copy of the engineering inspection report and this was also refused.
CategoryElectrical System, Engine, Power Train
DateJun 02, 2021
StateMI
Description
Here is our list they are "working on"... 1. Had the no start issue 3 times... The first 2 times I could only get it to start using the u-connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. We also have the issue of the entire system not shutting down after turning the car off and completely exiting the vehicle... And even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. We have unreliable mirror folding issues... Sometimes they fold when you park and unfold as they should... And sometimes they just don't at all... Which really sucks in the garage and 3 kids running around the van. 4. A couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas pacifica and this happened at about our 1 hour mark into a 3 hour trip also... Probably a software issue. 5. We don't get even close to 30 miles range on the battery... More like 20 if we are lucky... Not sure on this one. 6. The rear lift gate button only works some of the time. Basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. This one is a little strange... But the xm stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
CategoryElectrical System, Engine
DateMay 28, 2021
StateMI
Description
My issue matches the issue reported in nhtsa id number: 11414581. My own words describing the incident: we have a new 2021 phev limited (purchased may 3, 2021), which has with 977 miles (554. 5 electric, 423. 1 hybrid). On may 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldn't turn on. The dash just kept saying “push break and push button to start”. She would do that, and nothing would happen - the message would stay up, then we'd here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (I actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the d indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally. This is unsafe as it sort of appears like the engine is running first (you can't hear anything because it's in electric mode) so you put it into gear and then you roll backward if you're on a slight incline. We have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now. Once it is done we will call chrysler care for help and take the car in for service.
CategoryService Brakes
DateMay 28, 2021
StateIN
Description
I was stopped at a traffic light for several minutes. I started to feel like we were moving and checked the brakes to make sure they were still fully engaged. When I realized that they were and that I was still rolling, I put the car into park. I did bump the semi in front of me. I'm not sure if the impact or putting the car in park that stopped me. I have had the car for 3 months and never had anything like that happen. We had the car towed to the dealer and called chrysler to report the problem. An inspector spoke to me and then went to the dealer to inspect the car. A few days later , we received an email saying that there was no manufacturing defect found with few other details about the inspection . We have since called several times to ask questions about the inspection and are told a “supervisor” needs to call us back. Despite being given several dates/times when this would happen, they have failed to call us back to discuss.
CategoryFuel/propulsion System
DateMay 27, 2021
StateCA
Description
While in ev mode, driving 75 mph on the freeway for at least five minutes, the vehicle suddenly loses power and the accelerator pedal becomes completely unresponsive. My vehicle was slowing down in the carpool lane and I had to carefully find my way to the shoulder to be able to turn the vehicle ev motor back on. There are no warning signs. It is very sudden. This has happened 8 times so far. Dealership service center has inspected and tested the vehicle twice for a few weeks and has not been able to reproduce. My vehicle is available for more inspection but I just initiated a buy back process with chrysler customer care.
CategoryElectrical System
DateMay 21, 2021
StateCA
Description
Vehicle broke down twice related to the hybrid electrical system. First incident: vehicle would not start after being parked and turned off; upon attempt to start, vehicle displayed a "service electronic throttle control" error message in dash. Second incident: vehicle was in motion on highway at ~65 mph, and suddenly displayed "service hybrid electric system" error message in dash. Vehicle proceeded to enter into turtle mode and began deceleration which is dangerous while on highway. Took vehicle in both times to different dealers. Both dealers reported seeing error codes related to the hybrid system. Repair related to the first incident: first dealer flashed the bpcm module. Car ran fine until second incident repair related to the second incident: still ongoing. 2nd dealer reported that the 62-way wiring harness needed to be replaced. Dealer ordered mopart replacement part number 68396626aa (the replacement part) to make the repair. At first, 2nd dealer identified dtc codes related to the second incident but could not identify the issue. So 2nd dealer reset the dtc codes without making repairs or further investigation, and attempted to get consumer to pick up vehicle. Chrysler pushed for further investigation, and resulted in identification of the wiring harness issue.
CategoryEngine
DateMay 11, 2021
StateMD
Description
After 2 weeks and less than 150 miles, the engine misfired during a short drive to the grocery store. The dealer states that a bearing in a lifter seized.
CategoryElectrical System, Engine, Power Train
DateApr 30, 2021
StateIN
Description
When attempting to start the van it will periodically not engage. The gear selector will blink when you select a gear, but it will not respond to throttle. The vehicle will roll however. This becomes a greater problem as you need to remove your foot from the brake to cycle the van back to off. All of these issues are compounded by fact it is a phev and there is no engine noise to help you notice it has not started. Chrysler has said they are aware of the issue, but they have given no information other than a fix is supposed to come sometime in q2 of 2021.
CategoryEngine, Power Train, Vehicle Speed Control
DateApr 20, 2021
StateNJ
Description
When the car was stopped at a stop sign getting ready to make a right turn, the engine turned off. Though the car was on drive, I was unable to accelerate or move the car. I had to shift to park, restart the car and was then able to drive. This happened eleven days later again, in even scarier circumstances. The engine turned off when I was slowing down in preparation to merge into a highway. The car turned off and stopped and I could not accelerate or drive, holding up the cars behind me. Again I had to shift the car to park and restart the car before I could shift back to drive and start driving. I had my four kids in the car with me and this was extremely dangerous and terrifying for everyone. A car that suddenly turns off in the middle of driving without warning is not safe to be on the road.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

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1 COMMENT
  • Richard V

    2021 Pacifica limited 12000 miles and the back-up camera gives a black. This is sometimes working when I tap the camera in the back and other times does not work at all. Then the next day it works. am I under a warranty with 12000 miles and 4/10/2021 ?

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