Failed a TaskRabbit Background Check?

You can dispute your report, or even sue, if an employment screening error cost you the job. No out of pocket expense for you.

Updated on Author: Sergei Lemberg

Updated on Author: Sergei Lemberg

TaskRabbit runs background checks on applicants, but what happens if you are rejected? Don’t ignore it, or you may encounter the same problem if false errors remain on your report. You have legal rights under the Fair Credit Reporting Act (FCRA) to fix those mistakes or even sue for damages.

Does TaskRabbit Perform Background Checks?

Yes, TaskRabbit requires background checks for all U.S. applicants. To facilitate this process, everyone applying to become a Tasker in the United States must provide their Social Security Number (SSN) when they register. The company that does background checks for TaskRabbit then uses the SSN and the applicant’s complete legal name and date of birth to verify the applicant’s identity and run a background check report. According to TaskRabbit, information from national, local, and sex offender databases as part of the background check.

TaskRabbit includes a summary of your rights under the Fair Credit Reporting Act (FCRA) in the support section of its website. These rights include: the right to be informed if information from a background check has been used against you; the right to know what was in the background check report; and the right to contest inaccurate or outdated information.

Federal law excludes information about arrests that occurred more than seven years ago from background check reports unless the yearly salary for the position the applicant is seeking exceeds $75,000. There is no time limit for conviction records.

Finally, because TaskRabbit uses another company to run background checks, it must have your written consent first

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TaskRabbit and the Gig Economy

TaskRabbit matches people who need help with miscellaneous household tasks and routine chores to the people with the skills to do them. TaskRabbit users simply access the app or web to provide information about what they need help with and when they need it done. They can then speak with and choose a Tasker for the job. TaskRabbit also encourages people to become Taskers by promoting the ability to: build their own businesses, choose the type of work they want to do, make their own schedules and set their own rates.

How Much They Promise You Can Earn

Taskers are independent contractors . As such, their pay varies greatly based on their skills, the types and frequency of jobs accepted, and where they are based. Anecdotal evidence suggests that Taskers generally make from as little as $8 to as much as $43 per hour. Taskers are also allowed to keep 100 percent of any tips they receive.

There is a catch, however. In exchange for allowing Taskers to find paid work through its platform, TaskRabbit claims a substantial percentage of each Tasker’s earnings. In one case, a Tasker reported, TaskRabbit claimed 30 percent of what he made.

How Do I Qualify To Work For TaskRabbit?

To become a Tasker , in the United States, you must be at least 21; you must have a valid Social Security Number (SSN), and provide the required personal information for the ID verification and background check. You must be able to work in the cities where TaskRabbit is currently available. You must have a valid checking account (so you can get paid); a valid credit card (for registration); and a smartphone to access the TaskRabbit app for work-related purposes.

TaskRabbit also insists that Taskers are capable of doing the work they accept and represent their skills and abilities in a professional, accurate manner.

And they’ll also run a background check on you….

What are my Background Check Disclosure and Consent Rights?

You have a right to know if an employer will use information from a background check against you and an employer cannot obtain background check information without your express written consent.

A background check company cannot hand over your information to an employer unless the employer certifies that: (1) it has “clearly and conspicuously” disclosed to you in a separate document that it may obtain a background check; (2) you have authorized it to get the background check; and (3) it will provide you with advance notice of any adverse action based in any part on the background check report, a copy of the report, and a summary of your rights under the FCRA.

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TaskRabbit Background Check Complaints

Because you can’t become a Tasker – and start earning money through the platform – until you pass the background check, unexplained delays are frustrating.

One applicant shared his exasperation on , noting that he waited two weeks before contacting the company TaskRabbit uses to run its background checks directly. That’s when he learned that there was no problem with the background check, and that it had cleared within a couple of days.

The would-be Tasker said he had everything to start work, and was confused by TaskRabbit’s lack of response to his inquiries because his sister had been approved shortly after applying.

In general TaskRabbit says it cannot provide specific parameters for application/registration processing due to the number of applications received.

You Received A Pre-Adverse Action Notice From TaskRabbit. What Are Your Legal Rights?

By law, anyone who uses the information in a background check report to screen job applicants must let any applicant know when they didn’t get the based on the information in the report.

This means you have a right to see what is in the background check. Depending on your specific circumstances, you may also be able to sue the company that requested the background check and rejected your application, or the company that issued the background check report

Your Right to an Accurate and Legally-Compliant Report From TaskRabbit

A background check company must take reasonable steps to ensure its report is as accurate as possible.

The FCRA also puts limits on the negative information a background check report can include. A report cannot list civil suits, judgments, arrest records, paid tax liens, accounts in collection or most other negative information (except criminal convictions) after 7 years, or bankruptcies after 10 years. It also cannot list expunged convictions

Your Right to Dispute an Unfair Background Check Report from TaskRabbit

If you don’t get a job because of information on your background check report, you are entitled to a copy of the report. You also have the right to dispute the report if it has errors or includes information it shouldn’t.

If you dispute your report, the background check company must investigate and correct any errors within 30 days.

Were You Harmed By False Information or Errors In Your TaskRabbit Background Check Report?

Often, whether you get hired or promoted depends on the information gleaned from an employment background check. A background check can come in many shapes and sizes. It may be as simple as verifying your social security number. Or it may include a detailed report of your credit and criminal history, or even information gathered from interviews of your friends and neighbors about your character and reputation.

Whatever the scope of the background check, the FCRA sets strict standards for how employers background check companies get consent for and conduct background checks, and what they can do with the information they find.

If a background check commissioned by TaskRabbit fails to meet those standards, the FCRA affords you a number of rights.

Your Right to File A Lawsuit Against TaskRabbit if your report includes inaccurate or illegal info

If you lost out on a TaskRabbit job or were suspended or fired because a TaskRabbit background check report included inaccurate or illegal information, you may be able to sue in federal court. If you sue and win, you may be entitled to your actual damages or statutory damages up to $1,000, plus punitive damages, attorneys’ fees, and court costs.

Ready to Assert Your FCRA Rights?

Fired or Not Hired Because of an Unfair Background Check? If so, you’re in the right place.

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  • We care because we know what it’s like to lose out on a job because a faceless company didn’t follow the law.
  • We will fight hard for you and won’t stop. We are not afraid to stand up to big, powerful companies. That’s what we do.
  • It won’t cost you a penny out of pocket – you pay nothing until we win money for you.

Our mission is to fight for your rights. ✊

If you’re ready to assert your rights and fight incorrect information in your background check, we can help you get justice. Complete our form for a FREE case evaluation, or call 844-685-9200 NOW. 


Sergei Lemberg

About the Author:

Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."

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