Friendly Finance Corporation or FFC is a third-party consumer finance and auto loan company based in Maryland. FFC has received consumer complaints alleging improper billing, communication tactics, and credit reporting. If you have been contacted by Friendly Finance Corporation, make sure you understand your rights before taking action.
According to the Better Business Bureau (BBB), Friendly Finance Corporation was founded and incorporated in 1949 in Maryland. The BBB established its file on FFC in 1985. The BBB lists FFC as a consumer finance company.
According to its website, Friendly Finance Corporation is “known by its customers as a dedicated provider of professional, superior service; by its dealers as a premier source of competitive, high-quality products and services, and by its employees as an exceptional place to work.” FFC “prides itself on developing strong relationships with its dealers, giving consistent call backs on applications and quick funding of contracts.” For car buyers, FFC offers “customers a second chance to purchase a quality, reliable vehicle.”
FFC’s website provides information for car dealers and information for car buyers. Its dealer page informs site visitors that FFC “is a major player in purchasing contracts on all types of subprime customers.” It also contains links to FFC’s contract forms, an online “New Dealer Interest Form”, which indicates that FFC partners with franchised and independent dealers, and a login for existing dealers. More information is available by contacting Friendly Finance Corporation.
The car buyer page provides information about opening a new account, “customer resources”, including links to Carfax and the NADA Consumer Buying Guide. The FAQs on the car buyer page answer questions about payments, insurance, and address changes.
Friendly Finance Corporation website does not provide a lot of detailed information about its business practices or compliance policies. It does include information about the Patriot Act and standard, legally mandated information about information privacy and security.
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The BBB has closed 10 complaints against Friendly Finance Corporation in the past three years, with 3 closed in the past 12 months. Most of those complaints allege problems with billing, collections and customer service. Since January 2014, the Consumer Financial Protection Bureau (CFPB) has received 19 complaints about FFC. Justia lists at least 2 federal civil lawsuits involving Friendly Finance Corporation.
Absolutely. Here are some Sample Cases against Friendly Finance Corporation.
According to information available on the BBB, complaints against Friendly Finance Corporation largely raise issues with billing, collections, and customer service. Consumers also complaint about improper communications and information sharing. The 19 complaints about FFC on the CFPB website raise similar issues.
In January 2018, a consumer complained to the CFPB about FFC’s “very unfair, unscrupulous, and unprofessional business practices.” The complainant alleged that he financed a car loan with Friendly Finance Corporation “years” before. On occasion, when the complainant was late on a monthly payment, FFC representatives called him and were “unprofessional”, “very assertive, threatening, and rude.” The complainant explained that the most recent example of this came the day before he made his complaint when an FFC representative called the complainant and told him that FFC was going to repossess my car because he was “way behind” on his payments, that he “had written bad checks”, and that he “incurred overdraft fees.” According to the complainant, none of this was true. In fact, had the FFC representative “done further research and communicated with” other FFC representatives familiar with the complainant’s account, she would have known that Friendly Finance Corporation “erroneously charged the complainant’s checking account” when he arranged “to make a payment via a Holiday Extension offer he had received, which was then voided” due to FFC’s mistake. This is what put his account “in poor standing in the first place.” The complainant found this most recent call “very disturbing and troublesome. The complainant indicated that he was a “law-abiding, hard-working” military veteran who was “dealing with some difficulties” and that Friendly Finance Corporation was “exploiting” his credit rating, “being rude, inconsiderate, and unprofessional” to him, and that it lacked “the ability to provide good customer service.”
In December 2017, a consumer complained to the BBB, alleging that Friendly Finance Corporation contacted his neighbor about his car loan. According to the complainant, when he returned home one day, his neighbor came out to greet him. The neighbor informed the complainant that someone from FFC had called her home to ask about the complainant and told her to have him call a specific FFC representative. The complainant indicated that he had been hospitalized due to his cancer and did not need the “stress” of having Friendly Finance Corporation call and leave “personal messages” divulging his “personal business” with people like the neighbor, whom he knows “in passing” only.
Friendly Finance Corporation
6340 Security Blvd
Baltimore, MD 21207
Telephone: (800) 872-2877
Understanding Your Debt Collection Rights
Consumers are protected from abusive debt collectors from the Fair Debt Collection Practices Act (FDCPA). By way of instance, the debt collector must identify himself or herself, who they’re working for, and what debt they’re collecting. The FDCPA claims that debt collectors can’t use any deceptive or misleading representation, like implying the debt is secured by the USA or any particular state. Additionally, they can’t use a badge or uniform to pretend they’re a government employee collecting a debt. Misrepresentation is a violation of the FDCPA and could be reported as such.
In case you’ve been a victim of a debt collector’s wrongdoing, then you can search for justice under the FDCPA. You have the right to pursue a claim against the debt collector; if you prevail, you can collect up to $1,000, plus attorney fees and court costs.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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