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2021–2025 Volvo and Polestar 2: Infotainment & Camera Failures
Class Action Investigation
Lemberg Law is investigating persistent infotainment system failures and rearview camera issues in 2021–2025 Volvo models and Polestar 2 EVs.
Owners report infotainment glitches, black screens, frozen Google apps, and backup cameras that go dark or lag when reversing even after software recall updates were applied.
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What’s Going On with Volvo and Polestar Systems?
Drivers across multiple Volvo and Polestar models are reporting serious technical issues, including:
- Rearview and 360-degree cameras fail to load or remain black
- Messages appear saying “Camera Temporarily Unavailable”
- Infotainment systems freeze, reboot randomly, or crash mid-drive
- Features like navigation, climate control, and alerts disappear during glitches
- Over-the-air updates do not always resolve the issue
- Some fixes introduce new problems or only work temporarily
Volvo and Polestar have issued recalls and software patches, but many owners say their vehicles still have unresolved problems.
Models Affected by Infotainment and Camera Problems
According to complaints filed with the National Highway Traffic Safety Administration (NHTSA) and posts on user forums, affected models include:
- 2022 – 2025 Volvo XC60: Frequent system disconnections, Google app glitches
- 2023 – 2025 Volvo XC90: Recurring infotainment resets and backup camera failures
- 2021 – 2025 Volvo XC40: Reboots, dropped connections, sluggish display
- 2024 – 2025 Polestar 2: Delayed or unavailable rear camera views and intermittent failures
These models share Volvo’s Google Built-In platform, which appears to be a common factor in the failures.
What Owners Are Saying
XC60 owner
“Camera went black while backing up. At the same time, the climate controls and warning sounds disappeared. I had to reboot the car to get anything back.”
XC90 owner
“Camera system has failed twice in 3 weeks. Dealer did the recall fix, but the camera is still glitching. This is a brand-new vehicle.”
XC40 owner
“Infotainment system crashed on the highway. I lost navigation, backup warnings, and lane assist. Everything came back minutes later, but it felt unsafe.”
Polestar 2 owner
“Backup camera lags every time I start the car. It either doesn’t load or switches to the 360 view. Software updates didn’t help.”
Official Recalls
May 2025 — Volvo Recall ID R10320 (NHTSA 25V-282000)
- Affects more than 413,000 Volvos from 2021 to 2025
- Backup camera may not display when reversing
April 2025 — Polestar 2 Recall (NHTSA 25V-293)
- Covers vehicles built between March 7 and April 23, 2025
- System defaulted to 360 view instead of rear camera
Despite the recalls, many drivers report that their infotainment systems continue to suffer from camera problems, random resets, and functionality loss.
Still Dealing with Infotainment or Camera Failures?
If your Volvo or Polestar 2 vehicle has ongoing infotainment or backup camera problems, you are not alone. Hundreds of owners have reported similar issues, and many are still waiting for permanent solutions.
Lemberg Law is reviewing these cases and may be able to help. You could be eligible for a buyback, refund, or cash settlement under your state’s lemon law or federal warranty rights.
Call our Helpline or fill out our case evaluation form.
The consultation is free, and there are no legal fees unless we win.Sources:
- 2024 NHTSA Polestar 2 Complaints
- 2025 NHTSA Polestar 2 Complaints
- 2022 NHTSA Volvo XC60 Complaints
- 2023 NHTSA Volvo XC60 Complaints
- 2024 NHTSA Volvo XC60 Complaints
- 2025 NHTSA Volvo XC60 Complaints
- 2023 NHTSA Volvo XC90 Complaints
- 2024 NHTSA Volvo XC90 Complaints
- 2025 NHTSA Volvo XC90 Complaints
- 2021 NHTSA Volvo XC40 Complaints
- 2022 NHTSA Volvo XC40 Complaints
- 2023 NHTSA Volvo XC40 Complaints
- 2024 NHTSA Volvo XC40 Complaints
- 2025 NHTSA Volvo XC40 Complaints
- NHTSA ID 25V282000/ Potential Number of Units Affected: 413151
- Volvo Recall ID R10320 / NHTSA 25V-282
- Polestar 2 Recall NHTSA 25V-293
- Polestar 2 NHTSA Investigation RQ25004
About the Author:
Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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I live in Seattle and not only did we experience the same problems, but more, and divorced Volvo after being loyal for nearly 20 years. They included several purchases and more leased vehicles. I wish I could join this!
How do I get included? I have a 25 XC40. Infotainment system is horrible.
Own two 2021 XC40 Recharge pure electric with first gen Android Automotive platform. Multiple visits to dealer service department for both, camera issue remains. Volvo needs to replace the IHU with the newer one with a more powerful processor but so far refuses. Vehicle is now out of warranty after four years.
2021 XC60 Infotainment system crashes on a regular basis about three to four times a month or more. Volvo replaced the computer under warranty and it still does the same thing.
When it crashes you lose all climate controls, navigation, sound system everything the infotainment system controls.