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Owners looking at the 2022 INFINITI QX60 are normally spellbound by the beautiful design and potent powertrain. The automaker even claims it provides the “re-imagination of luxury.” However, consumers are complaining that the luxury SUV doesn’t start after being parked overnight, accelerates when it should slow down, and doesn’t brake smoothly.
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NHTSA Complaints for the 2022 Infiniti QX60
| Complaint Category | Number of Complaints |
|---|---|
| Electrical System | |
| Latches/locks/linkages:trunk Lid:latch | |
| Visibility | |
| Visibility:rearview Mirrors/devices | |
| Exterior Lighting:headlights | |
| Service Brakes | |
| Power Train | |
| Unknown Or Other |
Most Common Problems with the 2022 INFINITi QX60
A total of 7 consumer complaints about the 2022 INFINITI QX60 were filed with the National Highway Traffic Safety Administration (NHTSA) in the 12 months from December 29, 2021, to December 28, 2022. Electrical system problems stand out as being the most common. But consumers are also highly concerned about issues relating to the powertrain and brakes.
Other components highlighted in NHTSA complaints are exterior lighting and a rattling mirror that negatively impacts visibility.
One concerned owner from Texas asks, “QX60 2022 did not pass an NHTSA crash test. Is it safe to drive?” The truth is that it hasn’t failed a crash test. But it did only get a rating of 4 out of 5 stars for the NHTSA’s frontal crash test. This is a “frontal barrier test” that simulates a head-on collision between 2 similar vehicles, both moving at 35 mph. Nevertheless, the NHTSA awarded the QX60 5/5 stars for all the side barrier and pole tests. It hasn’t been rated for rollover resistance.
Problems with the Electrical System
As a luxury model, everything should be in place and carefully quality checked before the 2022 INFINITI QX60 rolled off of the assembly line. So, the question is, how is it possible for owners to be faced with a situation where they cannot start their car after it’s been parked?
New York Owner Reports Recurring Problem
An owner from New York maintains in an NHTSA complaint that this has happened more than 15 times since taking delivery 2 weeks previously. Then, once the QX60 has been jump-started, warning lights display on the dash. The SUV has been in for 2 services and the battery has been changed once. “The battery change solution is not working. The problem is still repeating.” The owner also maintains that the vehicle is being driven sufficiently every day to charge the battery adequately.
Dealer Unable to Fix the Problem
Another owner who leases a QX60 also states that ”the car does not start once it is parked.” Instead, the ignition is turned off and the car is locked, needing a jump to start. But then the QX60 “has malfunction alerts.
“My safety has been put at risk because the car could possibly shut off while I am driving, I could be stranded somewhere with my two young sons due to the car not starting. Once the car is shut off and locked, it does not restart. Luckily I have AAA and I have been able to get jumps 4 separate times over the past 2 weeks, but some are not that fortunate.”
The first time the dealership changed the battery. The second time they changed the telematics control unit. The third time, they changed the battery again because they discovered the connection to the negative terminal in the battery would pop out, causing the battery to discharge. They said that this is why the car wouldn’t start. The fourth time, “they kept it because they want to determine what is wrong.”
Ultimately, this owner says, “No-one should require a jump to start a brand new car.”
Powertrain Problems
A New York owner complaining about powertrain issues describes how trying to slow down while traveling down a hill the QX60 accelerated. He had decided to manually downshift gear, but it didn’t work. “Instead of slowing down, I felt a push in my back and for a second the car began to accelerate and only then began to slow down. I had to urgently apply the brakes so as not to crash into the car in front.”
He tried testing why this had happened. He tried shifting down, but each time the SUV accelerated without him pushing the pedal. Eventually, after more tests, he came to the conclusion that the car’s software increases throttle during manual downshifts.
“This is very dangerous and can lead to an accident, because the driver expects a decrease in speed, and instead of this, the car accelerates itself. I tried to contact the manufacturer, but they didn’t even listen and sent it to the dealer. The dealer said that there was no new software and did not even check the dangerous behavior of the machine.”
Brake Issues
An owner who has had “major electrical problems with this vehicle,” says that when pressing the brakes at all speeds, “the car jerks before it comes to a complete stop.” It brakes more smoothly when first turned on but then gets progressively worse. It also takes longer for the brakes to slow the SUV down. This has turned out to be a big problem, especially on city streets.
“I took the car to the service department and they said they didn’t feel what I described when they took the vehicle for a test drive. They did suggest I bring the car back if the problem continues.” This has not allayed his concerns, especially since he has only had the SUV for 3.5 months.
Your Lemon Law Legal Rights
If you think you’ve bought a lemon, it is sensible to ask expert lemon law practitioners to assess your problems and establish if it is in fact a lemon. The law makes Nissan, the manufacturer of the luxury INFINITI, pay legal fees for lemon law cases. So, without the stress of potential legal fees, you may be able to get your lemon out of your life.
Did you know that every year, auto manufacturers buy back, replace, or pay cash settlements to thousands of ‘lemon’ owners? Well, they do. Lemberg Law has helped thousands of lemon owners and will gladly assess your case free of charge. Call our Helpline or fill out a contact form.
Complaint Data
| Category | Latches/locks/linkages:trunk Lid:latch |
| Date | Mar 13, 2023 |
| State | IL |
| Description | 2022 infinity qx60. Consumer writes in regard to defective trunk door. The consumer is requesting either a replacement vehicle or a reduction in the price of the defective vehicle. |
| Category | Electrical System |
| Date | Feb 20, 2023 |
| State | AZ |
| Description | With less than 2000 miles, the dash has blacked out while driving and that seems to have cleared finally. Now the hatch back will randomly open when walking near the back of the vehicle. Sometimes when the hatch is open, it will close while putting groceries in the back. It has been in to infiniti for this and battery was replaced because they said it was bad. After a couple of days, hatch is acting up again like it has its own mind. Fortunately, it has not open while driving but warning light will come on saying it is not secure. Stop and reclose, repeat. Ugh. Infiniti is picking up tomorrow to have another look at the system. Hopefully they can repair because we love our vehicle otherwise. |
| Category | Visibility, Visibility:rearview Mirrors/devices |
| Date | Dec 28, 2022 |
| State | NY |
| Description | The contact owns a 2022 infiniti qx60. The contact stated that while driving above 60 mph, the driver's side mirror would vibrate, impairing visibility of surrounding vehicles. Additionally, the contact stated that the failure also occurred while driving on rough or bumpy road surfaces. The vehicle was taken to the local dealer however, the failure could not be duplicated. The contact notified a second dealer, ramsey infinity (535 nj-17 s, ramsey, nj 07446), who advised that it was a known failure; however, they could not assist. The vehicle was then taken to a third dealer, edison infiniti (842 us-1, edison, nj 08817), where the mirror and the mirror housing where replaced; however, the failure persisted. The third dealer informed the contact that he needed to wait until the manufacturer had developed a remedy for the failure. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed awareness of the failure. The contact was informed that he would be notified whenever a remedy was made available. The failure mileage was approximately 13,000. |
| Category | Electrical System |
| Date | Nov 21, 2022 |
| State | NY |
| Description | The vehicle does start after being parked overnight. This has happened on over 15+ occasions and counting. Once jump started, warning lights appear on the dash display. Already brought it in for service 2x, battery changed 1x and the battery change solution is not working. The problem is still repeating. Vehicle is being driven sufficiently daily to charge the battery, therefore this should not be happening on a new vehicle. I noticed there has been another complaint. |
| Category | Exterior Lighting:headlights |
| Date | Sep 20, 2022 |
| State | VA |
| Description | No incidents. Headlight has a blackout area in the left headlight. Dealership service department could not fix. |
| Category | Service Brakes |
| Date | May 31, 2022 |
| State | PA |
| Description | When I'm pressing the brakes on the car at all speeds (more noticeable at slower speeds) the car jerks before it comes to a complete stop. When the car is first turned on, the cars brakes smoothly. Unfortunately, after a few times braking, the car will jerk before the car fully stops. At times , the jerk is minimal, where only I feel it. Other times, my passengers feel it and the whole car moves. Another issue I'm having with the vehicle is when pressing the brakes, the car takes a while to slow down, causing me to have to push the brakes with more force than usual, which is a problem especially driving in city streets. I took the car to the service department and they said they didn't feel what I described when they took the vehicle for a test drive. They did suggest I bring the car back if the problem continues. I'm concerned because I had major electrical problems with this vehicle already and I've only had this car for 3 1/2 months. Please help get these issues addressed. Thank you. |
| Category | Power Train |
| Date | May 19, 2022 |
| State | NY |
| Description | I was moving down a small slope behind other vehicles at a speed of 40-50 mph. In order to slow down a bit, I decided to manually downshift gear, I pressed the left switch and expected that after changing gear the speed it would begin to decline. But instead of slowing down, I felt a push in my back and for a second the car began to accelerate and only then began to slow down. I had to urgently apply the brakes so as not to crash into the car in front. I tried again to shift down and each time before changing the gear the car accelerated, although I did not press the accelerator pedal. To test why this is happening, I connected an obd 2 device to record time, speed, absolute throttle position, accelerator pedal position and engine rpm. I have reproduced the situation on the track and it appears that the car's software actually increases throttle during manual downshifts. This is very dangerous and can lead to an accident, because the driver expects a decrease in speed, and instead of this, the car accelerates itself. I tried to contact the manufacturer, but they didn't even listen and sent it to the dealer. The dealer said that there was no new software and did not even check the dangerous behavior of the machine. |
| Category | Electrical System |
| Date | Mar 11, 2022 |
| State | PA |
| Description | The car does not start once it is parked, ignition is turned off and car is locked. The car requires a jump in order for it to start. Once it is jumped, the car has malfunction alerts, the battery light is lit in the vehicle and some features of the car do not work (I. E. Lane assist, auto feature light is flashing, but when pressed nothing happens). My safety has been put at risk because the car could possibly shut off while I am driving, I could be stranded somewhere with my two young sons due to the car not starting. Once the car is shut off and locked, it does not restart. Luckily I have aaa and I have been able to get jumps 4 separate times over the past 2 weeks, but some are not that fortunate. I picked up the vehicle on february 14, 2022, so this should not be happening. I leased the vehicle from kings infiniti and have taken the car to them to get serviced every single time. The 1st time, the battery was changed because they thought that was the issue. The 2nd time, the telematics control unit was changed because they believed that was issue. The 3rd time, the battery was changed because they discovered the connection to the negative terminal in the battery would pop out causing the battery to discharge and the car would not start. Today, was the 4th time I took to vehicle in to kings infiniti and they kept it because they want to determine what is wrong. Also,when I brought my car in this morning, there was another person with the same 2022 qx60 experiencing the same problems as me and he purchased his car on monday. Since I now know this problem is not solely my car, I want to inform you so infiniti can be made aware of this major issue. No one should require a jump to start a brand new car. Something is happening once the car is turned off, locked and then attempted to re-start. In addition, when this happens, you need to press the "open door" button on the key to open the car because you are unable to open the door by simply touching the handle. |
| Category | Unknown Or Other |
| Date | Dec 29, 2021 |
| State | TN |
| Description | Qx60 2022 did not pass a nhtsa crash test. Is it safe to drive? Thank you |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
See more posts from Brian Jones
I bought a 23 QX60 Sensory. Day 1 I went into the car wash and when it was on the moving belt I couldn’t select Neutral. Only park. Had a minor accident. Couldn’t replicate it so went in again 2 weeks later. Same problem. Couldn’t get Neutral. Only Park. Another minor accident. They took it back and I’ve been in a loaner for 2 months. They can’t fix it. I had enough. The loaner worked great. So after paying big bucks to get out of the Sensory, I bought a Luxe. And today! First day in it after changing ownership, the transmission screwed u again. I reversed and when I was close to an obstacle the car stopped. And guess what. It wouldn’t go into drive or Reverse. Just kept jumping to Park.
I have to wait 10 mins. Turn off engine. And then it finally resets and I can drive it again. Thats waht happened in the car wash with my 23 Sensory. It detected rotary brushes and locks. And can’t go Neutral. Only park. I’m right back at the beginning now. Out $8K and the same problem. Same payment as a Sensory too now. And wondering Wtf to do. Anyone else having these issues ? I can’t believe I have 2 different ’23 Models and they’re both the same.
2022 QX60 info screen freezes , no volume radio, GPS. Hard reset doesn’t resolve. POS!
2022 Qx60 tilt steering keep getting stuck sometimes I can adjust all the way down and sometimes it will only tilt just a bit this happens every week
I just purchased a new 2023 QX60 Luxe. It has three times in two days, lurched forward after being put into park and the door is opened. I can completely duplicate it by having the auto start/stop on and then put the car int park and open the door. This is a huge safety issue. Infiniti says that right now they can’t disable the auto idle start/stop because it is auto set to ON. This needs to be changed before someone is hurt! Anyone else with this problem?
Apple air play keeps disconnecting, screen stops responding to touch. Can’t see my map.
Otherwise I love this car! Great drive, comfort and responsive.
2022 had in shop 3x bought QX60 on May. Two weeks after the purchase we noticed the back end swaying.
After several visits they acknowledge the problem but have no idea how to fix the problem. Does anyone else have this problem ?
I’ve had my 2022 qx60 for about 4 months now I’m having electrical problems with mine. I told my husband that the car was accelerating on it’s own but he thought it was just me but I knew better so I would ask him to drive it . It only did it sometimes so a few days ago he took it to get something to eat and my 2022 qx60 accelerated and the steering went crazy and he ended up in a pond of water the whole front end was under water he could have died or even a head on collision with another car these cars are not safe at least the one I have isn’t, it’s currently in the shop now, the infotainment keep blinking on and off, area where a/c is lights up some of the time, driver side mirror was stuck and wouldn’t fold in and when I got it to fold in it kept clicking until I pushed it to get it to start back working, also the driver assist and lane departure don’t always work all these problems was before the acceleration issue. I’ve taken my car into Infiniti for the electrical issues and they just tell me they can’t find out what’s wrong with it and the vehicle is too new to diagnose the problems but they have had other complaints about the same problems so I’m gonna have to wait for a recall on it and updates. I was so excited when I got it being it’s the new body style and everything but now I’m really regretting buying this especially after my husband experiencing the accelerating issue he could’ve died.
I bought a 2022 qx60 june 2nd. Since then it had the check engine light on 3 times. It was in service for 2 weeks for some cvt issue. I picked it up and tire pressure warning came on for one tire. Had checked and all were fine. About 2 hours later another tire said low so now 2 tires. Went to have fixed at dealership. Left and it came back on 4 hours later. My screen keeps resetting and when I get gas it keeps stopping the pump ever 10 seconds at every gas station I’ve used. They want the car back in service today. I’ve had it a month it’s been in service more than half that time. I’m glad to see it’s not a me issue it’s the qx60 and something needs to be done. We shouldn’t be buying a new car and have any issues.
Yeap, I agree! Brand New (6miles) on QX60 LUXE model, at first I knew I did not know how to operate the car but after doing some YouTube and reading the manual I found these issues were just WRONG: a) The courtesy light, sometimes it works and other times it does not. b) my seat belt indicator has worked once, now its always RED rather I have my seatbelt on or off. c)Tire sensors kept telling me that I have low tire pressure, had tire shop deflate and reflate the tire that worked about 2 days then alerts started coming back. d) the sensors for the cameras, I nearly have to right up on the curb before the cameras come of if they come on at all (what is the point of coming on when I have gotten that close already) e) oh i love this one, while connected to carplay with the radio off, i get a call after i end the call the radio turns on the FM (i dont listen to FM and who told it to turn the radio on anyway). f) wipes come on at random when it has not rained in 3 days. that is just to name a few