Structure and visibility issues among the top complaints received by the NHTSA from vehicle owners
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Families deserve to have a spacious vehicle that provides plenty of safety. Many of today’s owners believed that the 2020 Hyundai Palisade would offer solutions for them. After all, the automaker claims that the SUV has “three rows of upscale style and intelligence.” Yet, research shows that the Palisade provides something completely different. Owners are struggling with excessive noise in the cabin and spontaneous cracks to the windshield.
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When it comes to manufacturing a family-friendly vehicle, it’s vital that the structure provides safety. Yet, the body is so poorly built with the Palisade that families are subject to annoying whistling sounds coming from every direction.
One Edmunds review illustrates the point precisely. “I purchased 2 months ago and it’s been at dealership more than it’s been in my driveway, strange noise coming from driver door when ac or defrost is on high and they have tried to fix it by changing door seals and adjustments to door no luck and I’m very disappointed .”
Hyundai isn’t hiding the fact that the cabin isn’t built securely. The trouble is, most of the time, it’s not entirely evident where the noise is coming from. That’s because there are many causes that the automaker discovered as the root cause of the sound. With Service Bulletin #19-BD-010H(1), Hyundai admits that the noise could be coming from a gap located between the A-pillar lower molding area. To fix this, technicians are told to insert a spongy material in the gap. It’s also possible for the noise to come from the lack of contact between the B-pillar glass run and door glass or the outside mirror assembly gasket outside of the A-pillar. Whatever is causing the noise, it’s evident that Hyundai doesn’t know how to make this SUV, which is exhibited by all of the gaps and imperfections. What else is missing that should be in place?
While looking at the structure, it’s critical to look at one more issue that’s prevalent. Hyundai issued a recall, labeled with NHTSA Campaign Number 19V802000 because the side curtain air bags are getting damaged from the mounting bolts. To ensure safety, Hyundai must put a protective covering over the mounting bolts. Otherwise, the air bags might be damaged and can’t protect occupants correctly. Where is the “intelligence” in these designs? It seems the engineers were suffering from a lack of brainpower when designing the Palisade.
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| Complaint Category | Number of Complaints |
|---|---|
| Visibility/wiper | |
| Unknown Or Other | |
| Engine | |
| Structure:body | |
| Electrical System | |
| Suspension | |
| Power Train | |
| Trailer Hitches | |
| Steering | |
| Seats |
When a driver sits behind the wheel of a 2020 Hyundai Palisade, they expect to see clearly what’s in front of them. The trouble is that this model suffers from windshield cracks that appear out of nowhere.
One NHTSA complaint states, “Less than 2 months into a brand new vehicle, the windshield cracked during a rainstorm on the highway along the line of the wipers. Nothing hit the windshield other than rain. The dealer is making us pay out of pocket for recalibration and tinting, despite the fact we have insurance. Safelite is replacing the windshield. It took 3 weeks to get the windshield. Also, the steering motor had to be replaced in less than 2 months.”
The same problem has been reported with the Kia Telluride, where owners are coming out in the morning to find massive cracks in the windshield. Because of the design, there is a hefty bill associated with windshield replacement, and many customers are not satisfied. The automaker isn’t willing to acknowledge any design issues with the windshield at this time. But, what should scare owners is the fact that the automaker released Service Bulletin #19-BD-012H, which details every step of replacing the rear sunroof glass. This causes owners to ask themselves why Hyundai feels the need to instruct technicians on a job they already know how to perform. While the automaker still holds to the claim that the Palisade is “intelligent,” it’s clear that the engineers and technicians are not.
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Brian Jones spent more than 30 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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I bought a 2020 Palisade and have had no problems (50K). Your writeup sounds like it was done by a Chev. / Ford executive. I have heard of the noise problem, but I have not experienced. Great car for me and a lot of car for the money. Bottom line some windshields crack, some have noise, some sky glass crack. Percent’s would be interesting. I only know my car has been great.