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Did your sunroof shatter unexpectedly? Find out if you are eligible to join our Palisade Shattering Sunroof class action investigation. Or are you having issues with your tow hitch harness? Read about our Hyundai Palisade Tow Hitch Class Action Investigation.
Families deserve to have a spacious vehicle that provides plenty of safety. Many of today’s owners believed that the 2020 Hyundai Palisade would offer solutions for them. After all, the automaker claims that the SUV has “three rows of upscale style and intelligence.” Yet, research shows that the Palisade provides something completely different. Owners are struggling with excessive noise in the cabin and spontaneous cracks to the windshield.
Click on other model year to view more problems: 2021 2022 2023
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NHTSA Complaints for the 2020 Hyundai Palisade
| Complaint Category | Number of Complaints |
|---|---|
| Visibility/wiper | |
| Unknown Or Other | |
| Structure:body | |
| Electrical System | |
| Engine | |
| Steering | |
| Power Train | |
| Trailer Hitches | |
| Seats | |
| Seat Belts |
Problems with the Structure
When it comes to manufacturing a family-friendly vehicle, it’s vital that the structure provides safety. Yet, the body is so poorly built with the Palisade that families are subject to annoying whistling sounds coming from every direction.
One Edmunds review illustrates the point precisely. “I purchased 2 months ago and it’s been at dealership more than it’s been in my driveway, strange noise coming from driver door when ac or defrost is on high and they have tried to fix it by changing door seals and adjustments to door no luck and I’m very disappointed .”
Hyundai isn’t hiding the fact that the cabin isn’t built securely. The trouble is, most of the time, it’s not entirely evident where the noise is coming from. That’s because there are many causes that the automaker discovered as the root cause of the sound. With Service Bulletin #19-BD-010H(1), Hyundai admits that the noise could be coming from a gap located between the A-pillar lower molding area. To fix this, technicians are told to insert a spongy material in the gap. It’s also possible for the noise to come from the lack of contact between the B-pillar glass run and door glass or the outside mirror assembly gasket outside of the A-pillar. Whatever is causing the noise, it’s evident that Hyundai doesn’t know how to make this SUV, which is exhibited by all of the gaps and imperfections. What else is missing that should be in place?
While looking at the structure, it’s critical to look at one more issue that’s prevalent. Hyundai issued a recall, labeled with NHTSA Campaign Number 19V802000 because the side curtain air bags are getting damaged from the mounting bolts. To ensure safety, Hyundai must put a protective covering over the mounting bolts. Otherwise, the air bags might be damaged and can’t protect occupants correctly. Where is the “intelligence” in these designs? It seems the engineers were suffering from a lack of brainpower when designing the Palisade.
Problems with the Visibility
When a driver sits behind the wheel of a 2020 Hyundai Palisade, they expect to see clearly what’s in front of them. The trouble is that this model suffers from windshield cracks that appear out of nowhere.
One NHTSA complaint states, “Less than 2 months into a brand new vehicle, the windshield cracked during a rainstorm on the highway along the line of the wipers. Nothing hit the windshield other than rain. The dealer is making us pay out of pocket for recalibration and tinting, despite the fact we have insurance. Safelite is replacing the windshield. It took 3 weeks to get the windshield. Also, the steering motor had to be replaced in less than 2 months.”
The same problem has been reported with the Kia Telluride, where owners are coming out in the morning to find massive cracks in the windshield. Because of the design, there is a hefty bill associated with windshield replacement, and many customers are not satisfied. The automaker isn’t willing to acknowledge any design issues with the windshield at this time. But, what should scare owners is the fact that the automaker released Service Bulletin #19-BD-012H, which details every step of replacing the rear sunroof glass. This causes owners to ask themselves why Hyundai feels the need to instruct technicians on a job they already know how to perform. While the automaker still holds to the claim that the Palisade is “intelligent,” it’s clear that the engineers and technicians are not.
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Complaint Data
| Category | Electrical System |
| Date | Mar 18, 2023 |
| State | PA |
| Description | There is a recall for the trailer hitch that has no solution. Hyundai just pulled the fuse and you can not pull a trailer which is why I purchased the suv. |
| Category | Visibility/wiper, Visibility:windshield |
| Date | Mar 11, 2023 |
| State | LA |
| Description | Two cracks to windshield that started spontaneously from the upper and lower edges of windshield when vehicle was only a few months old. Both cracks immediately lengthened 2. 5 to 3 feet within 15 minutes of crack starting. Multiple small chips over past 2 years that have not occurred in our other vehicles that are driven similar routes and distances. It is evident that there is a problem as so many other owners have complained of the same issue . With the ease in which these windshields chip and crack , it is very concerning for safety in that it would likely provide little protection in a crash and it likely does not meet safety standards. Based on the major cracks starting spontaneously on the edges, it could be a problem with the frame/structure as well as lack of strength in the glass. Steps should be taken to correct this issue before serious injuries or fatalities occur. |
| Category | Engine, Power Train |
| Date | Mar 09, 2023 |
| State | UT |
| Description | I bought this car as a certified pre-owned, picked it up on january 18, 2023. This is our family car and we took it on a 350 mile each way road trip on jan 27. Upon arrival to our destination, driving around the city I noticed a lot of white smoke coming from the exhaust. I checked the oil and there wasn't oil registering on the dipstick, so I added 5 quarts of oil to the car to get us home on sunday jan 29. Upon returning home, I got the car back to the dealer and they had it for a couple days but "couldn't replicate the smoke". The dealer began an oil consumption test based on hyundai's instructions. Now I have to take the car back in every 1,000 miles to be checked. I picked the car up on feb 9 and have continued to drive it around with white smoke coming out the back end in multiple scenarios: after sitting at a stoplight, stop sign, turning from a slow speed, or even starting to accelerate on the freeway after slow (not stopped) traffic. The engine knocks when accelerating after most turns, between 20-30mph. Not only is it embarrassing to have big white plumes of smoke at the back of the car, it doesn't feel safe for my family or good for the car to continue driving to get to 1,000 miles and go have it checked for the next 4,000 miles. Hyundai certainly knows of the problems and are making me "prove" issues through their oil consumption test. Meanwhile, I drive a car that has horrible exhaust fumes, and causes safety concerns as it could stop running anywhere, anytime. |
| Category | Engine |
| Date | Mar 07, 2023 |
| State | CO |
| Description | My wife and myself were on a little road trip and the vehicle lost power while on the freeway. It wouldn't go over 60 mph which was concerning as we were in the middle of freeway traffic. I managed to get to an exit and shut off the vehicle. I restarted it and it seemed to be fine. We continued to where we were going and on the way home, the same thing happened, again at freeway speeds. I was able to exit again, turned the vehicle off then restarted and it was ok. We were almost home and it shut off, while driving which is exciting but not in a good way. It restarted and ran fine. It did throw an engine code this time. It said it was a fuel pressure issue. A few days later we figured we should take it by the dealership, which is two hours from our home, and my daughter, my wife and myself headed that way. On the way while driving 60+mph the engine came apart. The cabin filled with smoke and it was hard to steer and brake on top of not being able to see. The engine had multiple holes in it. We had it towed to the dealership and they said the engine wasn't covered as we had the services done at a shop local to us (services were all documented). I've been around engines and cars my entire life and am a mechanic and have never seen a vehicle with 100,000 miles have an engine fail this badly. We're having to put a new engine in just so we can get rid of this car as I don't fill it's safe for my wife or kids to be in with these issues and a manufacturer that just shrugs it off when their product fails this badly. We've spent the last several weeks between the dealer and manufacturer trying to get resolution but nothing. It's our fault this happened they said. If we had only gotten it serviced by them then this wouldn't of happened. I'm pretty sure that's not how it works. |
| Category | Steering |
| Date | Mar 02, 2023 |
| State | ID |
| Description | When the steering wheel is turned completely to one side or the other there is a loud thud and the steering wheel "bucks". It has momentarily locked once. This is dangerous when driving. The hyundai service center verified the issue. Advised not to turn the wheel all the way over and to disengage the auto engine idle. They said it was due to voltage issue. A copy of the service report is attached. |
| Category | Trailer Hitches |
| Date | Feb 28, 2023 |
| State | TX |
| Description | The contact owns a 2020 hyundai palisade. The contact received notification of nhtsa campaign number: 22v633000 (trailer hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Power Train |
| Date | Feb 04, 2023 |
| State | CO |
| Description | There were signs before it even happened. The gear got stuck in 5th gear and couldn't go up or down. Even after that, the shock and gear did not engage properly when shifting gears. That day, while driving at 40 miles, the gear shifted out and didn't engage any gear. I turned on my emergency lights, parked on the shoulder, turned off the engine, and then started again to get into gear and drive. After driving for about 5 minutes, the same symptoms occurred. Brewed in the same way. I was so scared I drove slowly to the dealer |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Forward Collision Avoidance: Warnings, Service Brakes |
| Date | Feb 02, 2023 |
| State | PA |
| Description | On 1/24/2023 I was driving down the road from my home to go to work when, as I was going down an incline, my brakes started pulsing and I lost all braking ability. I drove thru a stop sign, into the intersection and was able to steer the car down the road. It was down a hillside. I was able to eventually stop the vehicle approximately a mile and half from where the brakes failed. I was instructed by the dealership to have the car towed to them so they could evaluate what happened. I did this. The dealership is trying to assess what happened. After 1 week, they replaced all 4 tires, did an alignment and replaced a leaking rear shock. The vehicle had 36,201 miles as of 1/24/2023. The dealership claims that the wear on the tires and the vehicle being out of alignment caused the wheel speed sensor to misread the speed and triggered the abs to unlock all brakes. When this happened, all the warning lights for the braking system came on: abs, auto hold, traction control, forward colision avoidance system, downhill descent control. I had nothing to stop me. Thankfully, no other vehicles came thru the intersection when my vehicle lost control. The dealership has, after a week, supplied me with a loaner vehicle. They are trying to duplicate the loss of brakes and all the lights that were activated when I lost my brakes. I also mentioned to the service manager at the dealership that I have repeatedly been asking the technicians to check the tires and to rotate the tires at our last few service appointments and had been assured the tires were fine and the tire rotation would be done. We normally have the tire rotation done every 7,000 miles due to the fact that it is an awd. If this had been done as we requested, how could this happen? Wouldn't someone have noticed uneven tire wear? Our major concern is that when the brakes fail, you have no backup braking system in place. Is there something wrong with the programming for the electronic braking system? |
| Category | Unknown Or Other |
| Date | Feb 02, 2023 |
| State | PA |
| Description | We received a safety recall for the tow hitch on our 2020 hyundai palisade. We took the vehicle to the dealership last summer and they removed the fuse and therefore, disabled the towing ability of the vehicle. It has been over 5 months since this was done. Hyundai still does not have a solution for the safety recall. What can be done to bring a resolution for this safety recall? |
| Category | Visibility:windshield |
| Date | Jan 31, 2023 |
| State | TX |
| Description | The windshield on the hyundai palisade presents a safety hazard. The windshield cracks at low impact of a micro-pebble. The windshield could potentially cause a fatality if the car is involved in an accident. The problem has been confirmed by hyundai but the company is only recalling the kia telluride for a defective windshield. The chip in the windshield immediately expands a crack across the driver's view which causes a visibility issue. The cracks cause a blinding reflection from the crack which makes the vehicle inoperable due to the driver's inability to see clearly due to the crack in eyeview. |
| Category | Trailer Hitches |
| Date | Jan 24, 2023 |
| State | AZ |
| Description | The contact owns a 2020 hyundai palisade. The contact received notification of nhtsa campaign number: 22v633000 (trailer hitches) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect. |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Forward Collision Avoidance: Warnings |
| Date | Dec 28, 2022 |
| State | NY |
| Description | When driving it gives warning forward collision assistance system disabled. Radar blocked. Warning stays for 3 to 5 minutes and goes away. But during that time when car is in cruise it is disabling the cruise mode. I took it dealer and said they need to change the camera module unit behind the rear view mirror and replaced it. But after coming out of dealer and driving for few miles again warning popped up and stayed for few mins. I took it back to dealer and this time they said avn head unit need to be replaced. I informed this to hyundai as well and they created case with case number: 20602610. This started happening in july 2022 and I was coordinating with dealer to fix this. Still the issue is being worked on. |
| Category | Seat Belts |
| Date | Dec 25, 2022 |
| State | OH |
| Description | Multiple seatbelts in the vehicle seem to be latched properly, then while driving, they become unlatched. This occurs often, but is made worse in colder weather. |
| Category | Back Over Prevention: Warnings, Unknown Or Other |
| Date | Dec 24, 2022 |
| State | FL |
| Description | This issue was first noticed on december 13th, 2021, and has been an ongoing frustration. I am constantly getting this error: "parking sensor error or blockage." please take a look at the attached picture as a reference. On february 8th, 2022, I brought my hyundai palisade to the dealer's service department for them to find out what may be wrong. Their technician notes: "scan all modules for codes with gds. No dtc in any module. Drove vehicle testing all front and rear sensors, and all are working as designed." please see attached pdf of the service department's official printout. But I have had the same repeating issue since, most recently, last week. Something must be wrong with these technicians. Last year I had the front passenger window whistling sound issue, and technicians said after driving the palisade that nothing was wrong with it and everything was working as designed. Time after, hyundai issued a recall because of this issue! I don't trust the service department, and driving this car with a faulty sensor is a concern. Please advise, as the warranty period might be almost over, and I don't know what else to try. We barely use this car; while not in use, it's parked inside a garage and, when used, is for road trips. |
| Category | Wheels:lugs/nuts/bolts |
| Date | Dec 23, 2022 |
| State | CA |
| Description | 2020 hyundai palisade. Consumer writes in regard to stripped lug nut screws. |
| Category | Trailer Hitches, Visibility/wiper |
| Date | Dec 22, 2022 |
| State | WA |
| Description | The contact owns a 2020 hyundai palisade. The contact stated that while driving at various speeds, the windshield wipers were engaged and wiped across the windshield once and then stopped working. There were no warning lights illuminated. The contact received notification of nhtsa campaign number: 22v627000 (visibility) and 22v633000 (trailer hitches) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the tow hitch fuse was removed. The dealer was unable to duplicate the failure with the windshield wipers. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The approximate failure mileage was 100. Parts distribution disconnect. The contact stated that the trailer hitch issue was resolved. The wiper failure occurs regularly and even during clear, sunny weather conditions. Hyundai states that the wipers are operating at "normal function". |
| Category | Trailer Hitches |
| Date | Dec 22, 2022 |
| State | WI |
| Description | The contact owns a 2020 hyundai palisade. The contact received notification of nhtsa campaign number: 22v633000 (trailer hitches) however, the part to do the recall repair was unavailable. The contact had taken the vehicle to the dealer who performed a temporary fix by removing the fuse to the tow hitch module, rendering the tow hitch inoperable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Visibility |
| Date | Dec 15, 2022 |
| State | TX |
| Description | The contact owns a 2020 hyundai palisade. The contact received notification of nhtsa campaign number: 22v627000 (visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Trailer Hitches |
| Date | Dec 09, 2022 |
| State | TX |
| Description | The contact owns a 2020 hyundai palisade. The contact received notification of the nhtsa campaign number: 22v633000 (trailer hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified, and the contact was informed that the parts were under development. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Structure:body |
| Date | Nov 26, 2022 |
| State | IA |
| Description | Both rear liftgate supports have developed cracks in their plastic housings. The cracks result in a loss of function for the power liftgate and a possibility of the springs inside popping out of the housing and striking the operator. |
| Category | Trailer Hitches |
| Date | Nov 22, 2022 |
| State | IL |
| Description | The contact owns a 2020 hyundai palisade. The contact received notification of nhtsa campaign number: 22v633000 (trailer hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, and the dealer performed an interim repair by removing the fuse. The dealer confirmed that the final remedy was currently under development. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Trailer Hitches |
| Date | Nov 22, 2022 |
| State | CA |
| Description | The contact owns a 2020 hyundai palisade. The contact received notification of nhtsa campaign number: 22v633000 (trailer hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted and removed the tow hitch fuse per the manufacturer's instructions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Visibility/wiper |
| Date | Nov 08, 2022 |
| State | CA |
| Description | Four windshields in 2 years. Very small rocks cause major cracks. 00 on windshields. |
| Category | Suspension |
| Date | Nov 04, 2022 |
| State | CA |
| Description | About a year after purchase (new) a loud popping noise emanating from the rear suspension was reported to my hyundai dealer. At first I was told it was a normal characteristic of the car. After escalating the complaint I was told it had a bad rear shock, which was replaced under warranty but the noise continued. They told me that a hyundai tech specialist would contact me for resolution. That was 5 months ago. The noise persists. |
| Category | Visibility |
| Date | Oct 21, 2022 |
| State | IL |
| Description | The contact owns a 2020 hyundai palisade. The contact stated while driving in the snow, the windshield wipers became inoperable. The contact stated no warning light was illuminated. The contact stated the failure only occurred in cold weather. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield wiper motors to be replaced. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 22v627000 (visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Vin tool confirms parts not available. The failure mileage was approximately 40,000. |
| Category | Electrical System, Engine |
| Date | Oct 16, 2022 |
| State | LA |
| Description | The alternator suddenly failed. This caused the batter to rapidly deplete and lose all electrical function of the vehicle. Loss of power steering, breaks, lights, instrument cluster and gauges. Basically the vehicle rolled to a stop. Further investigation has shown that this issue is not uncommon on the palisade. A quick google search revealed dozens of people with the same issue. Since it's on several year models of the palisade it points to the alternator. It goes out and the battery cannot support the electronics. |
| Category | Visibility/wiper |
| Date | Oct 12, 2022 |
| State | PA |
| Description | Tiny pebble hit my windsceen while I was driving and immediately a large crack spread all over the windcsreen |
| Category | Visibility/wiper |
| Date | Oct 10, 2022 |
| State | TX |
| Description | Windshield is fragile and breaks easily. Windshield will break from low impact debris. Crack impairs drivers vision due to extensive quick spread across windshield.. Car is inoperable due to light refraction on crack. |
| Category | Air Bags, Steering |
| Date | Oct 07, 2022 |
| State | NC |
| Description | I was in an accident on i95. The steering wheel locked causing me to hydroplane and hit ropes and car landed in the middle of 95. No airbags deployed during collision causing head to bump and back injuries. Police report is inaccurate. He asked me how fast I was going and I gave him the speed limit. I wasn't looking at my speed odometer my eyes were on the road. When I came to my self because I told him I hit my head. I distinctly remember the steering wheel locked before gliding. It happened so fast. |
| Category | Unknown Or Other |
| Date | Sep 18, 2022 |
| State | IL |
| Description | On the 2020 palisade sel premium the blue tooth voice recognition for calling out and siri request only works when the iphone or android phone is connected through the counsel usb. (carplay) when not connected with the usb cord, but connected through the bluetooth to the phone, the phone can receive and call out by touching the screen. Also, phone contacts shown on the screen through the bluetooth can be retrieved by manually panning through the contacts and toughing the contact to be called. When a call is received through the blue tooth, again you have to take your hand off the steering wheel and eyes off the road to find and touch the screen receiver button. The steering wheel phone buttons do work unless again the phone is connected through usb cord / carplay. This is an epic fail for this model hyundai and sets a big question for their advancement into bluetooth technology. Also, I question their concern for driver and pedestrian safety, with the driver taking his eyes off the road and their hand searching the the monitor screen to manually answer or use their phone. |
| Category | Steering, Unknown Or Other, Wheels |
| Date | Sep 15, 2022 |
| State | PA |
| Description | Turned into a parking spot , my palisade immediately jumped forward accelerating on its own it began driving by itself, bouncing off of one vehichle to another and pushing the car in front of me backwards then sideways. I had no control over this car. I did not have my foot on the gas as I checked . I finally hit the park light and the car stopped. I need something done asap as I need a vehichle. My car as towed to the dealershipon sunday this is now thursday hyundai is supposed to be in touch but I have not heard anything |
| Category | Visibility |
| Date | Sep 02, 2022 |
| State | TX |
| Description | The contact owns a 2020 hyundai palisade. The contact received notification of nhtsa campaign number: 22v627000 (visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Aug 28, 2022 |
| State | NY |
| Description | Sunroof is not opening after inspecting I noticed the right side clip broke off it's position leaving only the metal piece by itself |
| Category | Engine, Engine And Engine Cooling:engine:oil/lubrication |
| Date | Aug 25, 2022 |
| State | TX |
| Description | The contact owns a 2020 hyundai palisade. The contact stated that while his wife was stopped at a traffic light, the vehicle lost motive power and stalled without warning. After restarting the vehicle, the vehicle experienced rough driving. The contact later discovered that the engine oil level was extremely low. The vehicle was towed to the dealer. The dealer performed an oil consumption test, an engine leak down, engine compression test, and carbon cleaning on the engine; however, the vehicle continued to experience the failure. The manufacturer was notified of the failure. The failure mileage was 13,700. |
| Category | Electrical System, Power Train |
| Date | Aug 24, 2022 |
| State | GA |
| Description | I came to complete stop at a traffic light. Once I got the green arrow I proceeded to accelerate but the car was barely moving. Mashing the gas harder it then began to move. Something seemed odd but wasn't sure what. Continuing down the road I noticed my rpms higher than usual for 45mph. Confirmed with paddle shifters the car was stuck in 5th gear. I came to the next light and car was not down shifting. Again green light, mashed the gas and slow to accelerate. After making it home and leaving the car sit for about 30 min I haven't had the issue since. Had I been trying to cross the road during heavy traffic this could have been really bad. |
| Category | Electrical System |
| Date | Aug 24, 2022 |
| State | MI |
| Description | Have a 2020 hyundai palisade, last 4 of vin lu 149 938. The nhtsa. Gov website under consumer alert important hyundai and kia recall says "as an interim repair, hyundai dealers will inspect the tow hitch module and remove the fuse, as necessary." the neither hyundai usa nor the local dealer (bill marsh hyundai, traverse city, mi) know anything about the interim repair (inspection & fuse removal) mentioned in the nhtsa consumer alert. What's going on? Is the nhtsa website incorrect? And how do I force the dealer to inspect my vehicle? |
| Category | Structure:body |
| Date | Aug 24, 2022 |
| State | WA |
| Description | When exiting the vehicle the door ripped a gash in my right leg in the calf area. There was a recall, they supposedly fixed it. It happened again after the repair was made. It doesn't look to me the repair was made. It was repaired by doug's hyundai on 04/07/2022. I have contacted hyundaiusa and have a case opened but all I am getting is the runaround. Case 20085813, contact is haley 833. 462. 8722 ext 65118. |
| Category | Structure:body |
| Date | Aug 08, 2022 |
| State | FL |
| Description | Power liftgate fell without warning and struck my wife in the head. Liftgate will go up and down when activated, but will fall without warning. |
| Category | Electrical System |
| Date | Aug 01, 2022 |
| State | WA |
| Description | Drivers side window stopped working one month after purchasing brand new. Took to dealership and was told the icu junction box needed replacing, but they did not have any in stock because vehicle was so new. Was told that this junction box also controls the door locks and that it posed a safety hazard as it could prevent me from being able to get out of the vehicle, but that they could not be held liable for me driving vehicle this way. Once they took my vehicle it took 3 weeks to repair. Now, 2 years later, both front windows and sunroof do not operate. |
| Category | Visibility:windshield |
| Date | Jul 22, 2022 |
| State | NC |
| Description | The contact owns a 2020 hyundai palisade. The contact stated that the front windshield had cracked without impact. The contact stated he had replaced the front windshield three times. The contact had taken the vehicle to a glass repair shop for the front windshield replacement. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 10,000. |
| Category | Steering, Wheels |
| Date | Jul 16, 2022 |
| State | FL |
| Description | I have only had this car for 1. 5 years and about 6months ago I keep hearing a thump from rear suspension then the alignment started going off pulling to the right. Take it to tire kingdom to be aligned and they told me the shocks are leaking. Go to dealer and they took one week to say one shock is bad but part will take another week to get here I tried to get them to change both as the tsb I found 22-ss-001h but they refuse and will only change one. How can I get them to follow this tsb? As at the moment the car dose not feel safe to drive and I shoul not be responsible for this issue of changing both shocks properly. Dealers should not be able to fight things like this as they avoiusly know thers issues but they won't honor it. Anything you can do to help would be greatly appreciated, otherwise I may have to get lawyers involved. Thank you for you time. |
| Category | Forward Collision Avoidance: Warnings, Unknown Or Other, Vehicle Speed Control |
| Date | Jul 01, 2022 |
| State | CO |
| Description | I approached the intersection slowly and stopped completely to turn right. There were a couple of vehicles in front of mine. I pushed the 'auto hold' button while waiting on the red light. A second later, I felt the car moving on its own and stepped on the brakes. The car did not stop and went forward and crashed into the vehicle in front of me. My vehicle did not stop after the initial collision and accelerated more on its own and went forward. I pushed the 'park' button to stop the car but it did not work and the vehicle kept moving forward fast and hit another car. It still kept moving fast until it hit other things. The car stopped after it went through a wire fence and hit a tree. The brake did not work at all. The car never stopped once it started moving on its own. Forward collision warning never came when it was approaching the first vehicle in front of mine on its own. The 'check engine' light was on for 3 days and disappeared on its own about 1 month prior to the accident. I tried to take it to the service center immediately but the earliest appointment I could get was in june. The service adviser at hyundai service said there was nothing that they can do since the warning light was not on when we asked for a service check on 6/11/22. |
| Category | Engine |
| Date | Jun 29, 2022 |
| State | MN |
| Description | Dealership says that the car was 5qts of oil. Scarring on piston #6. Check engine light came on and indicated transmission issue |
| Category | Power Train |
| Date | Jun 16, 2022 |
| State | RI |
| Description | This car has a vibration at highway speeds. I made the dealer aware of the issue and they said that the drive shaft needed to be replaced. They did the replacement and the vibration was still there. They then balanced the tires and that did not fix the issue. I went to a tire shop and had the tires balanced and did a 4 wheel alignment. The problem still exists. It does not make the car undriveable, but it is annoying and should not be happening. I do not know if this will have long term consequences on the drive train. The dealer now said they have done all they can. |
| Category | Seat Belts |
| Date | Jun 02, 2022 |
| State | CA |
| Description | Having a lot of issue with the rear seatbelt buckle being recessed to far into the seat to ensure it was properly buckled. There has been a few incidents where my child was unaware she did not fully buckle until the seatbelt came undone. It's gotten to the point where we decided to put her back into the car seat rather than a booster due to how difficult it is to buckle the seatbelt correctly |
| Category | Suspension:rear, Tires:bead |
| Date | May 18, 2022 |
| State | GA |
| Description | The contact owns a 2020 hyundai palisade. The contact stated while driving approximately 35 mph, the tires were making a grinding sound. There were no warning lights illuminated. The vehicle was taken to several dealers. The first dealer diagnosed the failure with tire cupping. The second dealer diagnosed the failure and determined that the rear wheel bearings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 16,000. This car has become a dangerous noisy vehicle in the rain (due to tire cupping) and a real noisy vehicle during non-rainy operating days. The contact has stated that although the vehicle has a lifetime alignment, the issue still persisted and they no longer have the vehicle. |
| Category | Visibility/wiper |
| Date | May 10, 2022 |
| State | DE |
| Description | Car was originally purchased new on may 30, 2020. On july 30th, 2020, I noticed a chip in the windshield. The car only had roughly 600 miles. I did not hear anything hit the windshield. I experienced another ding in the windshield on january 23, 2021 and then another happened on april 14, 2022. I have never experienced any issue with any other car having this much windshield instability. The car is almost 2 years old as of this writing and at 14,516 total miles. |
| Category | Visibility/wiper |
| Date | Apr 11, 2022 |
| State | VA |
| Description | Windshield cracked |
| Category | Visibility:windshield |
| Date | Mar 30, 2022 |
| State | AL |
| Description | The contact owns a 2020 hyundai palisade. The contact stated that a crack was observed on the windshield starting in the middle of the glass under the rearview mirror. The contact stated while driving at approximately 35 mph, the windshield cracked to the base of the windshield along the frame and across the driver's side. The contact drove the vehicle to an independent glass repair shop where the windshield was replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 12,000. |
| Category | Visibility/wiper |
| Date | Feb 07, 2022 |
| State | NH |
| Description | The contact owns a 2020 hyundai palisade. The contact stated while driving in inclement weather at an undisclosed speed, the front windshield wipers became inoperable causing a visibility hazard while driving. The contact veered to the side of the road and cleared the snow from the windshield and waited approximately 45 minutes before the windshield wiper regained normal function. While driving back to the residence the failure recurred. There was no warning light illuminated. The contact took the vehicle to a local dealer who inspected the vehicle but could not duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. |
| Category | Steering |
| Date | Feb 04, 2022 |
| State | NY |
| Description | The roads were icy and my son pulled over to wait out the storm. Our car was parked. Another car slid on the ice and stuck our hyundai palisade in the rear. It was a minor impact, no airbags deployed and nobody was injured. The steering column sheered off and the steering wheel was cut loose from the column. Hyundai has an open recall campaign on a similar model (nhtsa campaign #18v118000) for this exact problem of steering wheels sheering from the column. Hyundai sent an investigator to check the car and reports to me that there is no defect with my car. The insurance company is planning to repair the car, including the steering assembly, and return it to me. It is hard to believe that this incident, which occurred on a car built just a few months after the models that were recalled, could be a coincidence. There was no prior warning. The car is now at body repair shop and is available for inspection. |
| Category | Visibility/wiper |
| Date | Jan 24, 2022 |
| State | NY |
| Description | Front wipers stop unexpectedly operating when in moderate snow conditions. Wipers will not operate again for 3-4 minutes, leaving driver stranded on roadway. The dealer, after consultation with hyundai tech support, says it appears the motor overheats but replacing it with a new motor will not solve the problem. The have not replaced it to verify that position. As the owner, this is a scary and dangerous situation when it occurs and appears that the motor overheats prematurely and then requires time to cool off. Problem has occurred 4 times. The fact that neither the dealer nor the manufacturer have responded with a solution |
| Category | Suspension |
| Date | Jan 12, 2022 |
| State | OH |
| Description | At 30k miles, the car started to make loud noises when driving over speed bumps, the smallest of road variations. Dealer detected the issue until hyundai executives were contacted. Then, the dealer changed their story and confirmed the shocks on the car need to be redesigned in reinstalled and it's becoimg a national/ international problem. They are talking about the rear shocks only and not including the front . The issue with the shocks are wide spread and being discussed on the multiple forums. Very concerned about potential and major damage to the tires/car that can cause major accidents. . |
| Category | Visibility/wiper |
| Date | Jan 04, 2022 |
| State | AL |
| Description | Windshield cracks easily. It is a known issue and hyundai has yet to recall it. Will have had to replace my windshield twice in two years for incidents that should have resulted in no crack or a small crack. Kia has addressed the issue on the palisade's sister vehicle, the telluride but hyundai has not even offered to replace them for free or reimburse owner costs when they have made a faulty part. It's hazardous and costly and should have been recalled immediately for the safety of their drivers. |
| Category | Structure:body:door |
| Date | Dec 13, 2021 |
| State | HI |
| Description | While on highway or driving over 30mph, there begins a whistling noise that can get pretty loud on the highway. It seems as though the seal of the door is not properly molded around the door allowing the wind to get in and create a very annoying noise while driving. |
| Category | Visibility/wiper |
| Date | Nov 19, 2021 |
| State | FL |
| Description | A few days ago a small pebble was thrown up from a car in front of me while traveling from work which led to a small 1" spider crack in the windshield. By the next morning, this spider had grown to about 1' long. And now by the end of this week it has grown to more than 2' long. |
| Category | Visibility/wiper |
| Date | Nov 04, 2021 |
| State | NC |
| Description | 2020 hyundai palisade purchased in may, 2020, amid covid shutdown, and not driven as much as normal until september, 2020. In february, 2021 was driving along a 4-lane parkway (speed limit 55) and something struck the windshield. All other vehicles were at least 2 car lengths away and the sound of the strike sounded like an insect hitting the windshield. What resulted was a nickel sized, spidery crack on the passenger side, about a third of the way from the top. When safelite attempted to repair this, it immediately spread out as they applied pressure while installing their equipment. Windshield had to be replaced (hyundai glass used). August, 2021 car was being driven on 6-lane interstate (65mph) when a large rock struck the lower part of the passenger side of windshield. Large crack resulted which immediately spread across windshield, necessitating another windshield replacement (3rd party glass used). A week later, on 4-lane highway, while 2+ car lengths behind a semi, it sounded as if the car was being sprayed by sand followed by a loud pop. What resulted was a small crack at the edge of the passenger side which quickly spread horizontally until making an upward turn which slowed its progress. After waiting 6 weeks for a replacement (hyundai glass) to come in, windshield was replaced for 3rd time on 11/2/21. Less than 24 hours later, while driving in traffic on 10-lane section of interstate (60mph), a loud pop occurred resulting in a nickel-sized, spidery chip in about the same location as the first instance. If history holds true, this will probably necessitate another windshield replacement. Having driven all of these same roads for 25+ years, prior to this vehicle, I have only had 2 other windshield chips, both which were repairable. 4 windshield replacements within 9 months is indicative of a design flaw. |
| Category | Visibility:sun/moon Roof Assembly |
| Date | Oct 14, 2021 |
| State | OK |
| Description | The contact owns a 2020 hyundai palisade. The contact stated that while driving 20 mph, an explosion was heard. Later, the sounds of marbles rolling around the vehicle were heard. When the contact opened the sunroof, she noticed the sunroof glass had detached. There was no impact on the sunroof that could have caused it to shatter. The contact did not sustain any injuries. The dealer was made aware of the failure and informed the contact that the next available appointment would be in november. The contact contacted an independent mechanic and was able to schedule an upcoming appointment. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact they would call back. The failure mileage was approximately 40,000. |
| Category | Back Over Prevention: Camera System |
| Date | Oct 06, 2021 |
| State | FL |
| Description | Car was purchased new in may of 2020 and all systems worked as expected. After approx 3 months and 2000 miles the rear backup camera began to pixilate and then failed resulting in a blue screen. Went to a different dealer and they advised replacement of the camera. Returned vehicle to another dealer and they replaced the camera and it worked for about a month then pixilated and failed again. Took the car to a different dealer who checked the connections and cable and advised that the camera needed replacement again. This will be 4 hyundai dealers that have looked at the car and camera now has a blue screen. |
| Category | Visibility/wiper |
| Date | Sep 13, 2021 |
| State | FL |
| Description | Windshield crack appeared near the roof line just to the drivers side of the rear view mirror and traveled immediately ~18 inches diagonally towards the passenger wiper blade. There appears to be a very tiny nick where the crack started, but if something hit the windshield it was so small we never heard it and the crack traveled instantly across the windshield. The car was hand washed the day prior and no cracks/chips were evident. |
| Category | Visibility/wiper |
| Date | Sep 10, 2021 |
| State | TX |
| Description | When driving down the tollway in my city early in the morning, no cars around for at least 200 yards, something small hit my windshield causing a spiderweb crack in the center of windshield. Will have owned the vehicle for 2 weeks as of tomorrow and has less than 3k miles on it. |
| Category | Seat Belts |
| Date | Sep 07, 2021 |
| State | AZ |
| Description | I have a 2020 hyundai palisade and it only has 9000 miles on it. The driver side seat belt and the second row middle seat belt will not buckle anymore. The driver seat belt start just a few month after I bought the car. The second row middle seat belt issue looks like came with the new car , we did not know because we did not use that seat until now. The dealer is making this my issue and they are telling me , this is due things stuck in the seat belt and asking me to pay to fix the issue. |
| Category | Visibility/wiper |
| Date | Sep 05, 2021 |
| State | WY |
| Description | While we were in a store shopping the windshield spontaneously cracked. No reason, not caused by a rock chip or any other impact. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Aug 12, 2021 |
| State | NJ |
| Description | My back windshield shattered unprovoked once again. This is the second time. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Aug 12, 2021 |
| State | NJ |
| Description | The rear windshield shattered unprovoked. This was only 3 weeks after being repaired for the same issue. This is the third time. |
| Category | Visibility/wiper |
| Date | Aug 12, 2021 |
| State | NC |
| Description | I walked out to my vehicle in the driveway this morning and the windshield was cracked for no apparent reason. There were no visible chips near the crack. Crack extended from lower driver's side corner upwards and across to almost the center-line. I also had to previously repair two chips in the windshield that did not appear to be from debris damage. It would appear that the windshield is defective as installed at the factory. |
| Category | Engine, Unknown Or Other |
| Date | Aug 06, 2021 |
| State | PA |
| Description | While driving in heavy rains , check engine light comes up and vehicle starts vibrating. Once the vehicle is stopped and restarted the light & vibration goes away. This happened twice in 2 months ( july & aug 2021) and while driving in interstate. I did report to the dealer/service manager after the first time and they were not able to pull up any logs/codes from the vehicle computers. The second time, it happened, I took the photo of the same. First time it occured when I had about 17500 miles on the vehicle. Second time it was 19643 miles. Both times it was raining heavily and speed was between 40- 50 miles/hour |
| Category | Visibility/wiper |
| Date | Aug 06, 2021 |
| State | OR |
| Description | At 12,800 miles, while parked, a 18'' to 24'' windshield crack spontaneously appeared originating from the lower, passenger side edge, sloping up towards driver side. Nothing came into contact with the glass, and no chipped starting point is visible. |
| Category | Steering |
| Date | Aug 04, 2021 |
| State | TX |
| Description | Steering wheel makes whirring sound when turned. Service department aknowledged the problem and replaced the worm gear in the steering shaft. Issue went away. Now about 5000 miles since repair the same issue is back. |
| Category | Unknown Or Other |
| Date | Jul 29, 2021 |
| State | FL |
| Description | No problems |
| Category | Visibility/wiper |
| Date | Jul 26, 2021 |
| State | FL |
| Description | On interstate highway in south dakota in september 2020, a small pebble came off the road surface creating a small chip on front windshield. Within one hour the windshield had a crack horizontally covering the entire windshield. This caused a complete one day delay on our vacation trip as the windshield had to be replaced at a local safelite location. Certainly the delay was an inconvenience but more important we are concerned about our safety. This occurred when vehicle was less than 2 months old. Now it is july, 2021 and on another interstate a small pebble came off the road and caused a small chip in the lower left windshield. Next day the small crack started to run requiring a compete windshield repair again. If a small pebble can do this immediate damage, I fear the entire windshield could shatter causing a major accident or at worst a fatality. Safelite and travelers insurance have all documentation regarding the two incidents. |
| Category | Air Bags |
| Date | Jul 25, 2021 |
| State | FL |
| Description | The vehicle's air bag warning light on dash was noted to be intermittently illuminated when car being driven, and only when passenger is in front passenger seat. Car taken to dealer, air bag sensor in front seat to be replaced. Problem has persisted despite being repaired three times by the dealership. Error codes remain the same or similar when checked by dealership. Repair records can be furnished on request. |
| Category | Visibility/wiper |
| Date | Jul 24, 2021 |
| State | TX |
| Description | A small rock hit the windshield and a huge crack ran all the way across at 7,000 miles. Before I even had time to replace the windshield another crack in a totally different location developed. Extremely unsafe! |
| Category | Visibility/wiper |
| Date | Jun 25, 2021 |
| State | TX |
| Description | The auto glass must all be restored. It's essential that the windows/ windshield be in good condition at all times. Driving with a chipped or cracked windshield may put me and my passengers at risk for injury in the event of a rollover or collision. I do not feel safe with this windshield as the crack spread halfway within 24hours. |
| Category | Engine |
| Date | Jun 22, 2021 |
| State | CA |
| Description | About 1 1/2 hours into a 7 hr trip driving on vacation the car started running rough. Upon slowing the engine shut off several times. The car started knocking and the check engine light came on about 30 min from our destination. We took it to the closest hyundai dealer who informed us the engine needed to be replaced because it had no oil in it. We never had a low oil light or check oil light come on. I had checked the oil life before we left on our trip and knew I had a cushion of several hundred miles before it was due for an oil change. This could have caused all of us in the car since the car shut off and all power was gone. |
| Category | Wheels |
| Date | Jun 18, 2021 |
| State | UT |
| Description | My tire was losing air so we took it to a local tire shop to be repaired thinking it had a nail in it or something. Turns out it was losing air because the wheel was cracked and slightly bent. The only 2 people who drive this car are my husband and I and neither of us could recall hitting or running over anything. The hyundai dealer refused to submit a warranty claim (car had 16,200 miles on it), so we called hyundai corporate and they submitted a warranty claim that would be assigned to a case manager and they would get back to us. That was 5/24 and by 6/15 we still hadn't heard anything back from them in spite of calling 3 more times to check the status of the case. I believe either this particular wheel was defective or the engineering design of the wheel is wrong. We still have the wheel for inspection. No warning lights other than the low tire pressure warning came on. The dealer inspected the wheel twice and les schwab (tire place) inspected it twice and installed a used ("take-off") wheel for us yesterday. The tire had no damage and there was no damage of any kind anywhere on my car, so I find it hard to believe that we could have hit something so hard to crack the wheel but had no other damage and couldn't remember any such event. The crack is over 1 inch long and absolutely could have caused a blowout or accident, so we weren't able to use the car much for a month except right around our home. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Jun 16, 2021 |
| State | IL |
| Description | Vehicle windshield started cracking at the top middle and moved down the windshield. We did not notice any rock hits to have caused it. Within 2 days the crack spread across the windshield on the passenger side to the edge. It has now started to do the same towards the drivers side. From researching for a replacement windshield it seems like the windshield cracking is a major issue for this vehicle. |
| Category | Seat Belts |
| Date | Jun 09, 2021 |
| State | TX |
| Description | It is extremely difficult to buckle the seatbelt around our childrens' booster seats. We have a six and nine-year-old who are fully capable of buckling their own seats. However, they are unable to buckle in this vehicle due to the limited slack on the buckle and the narrow captains' chairs in the second row. I am barely able to buckle them and often concerned that the clip did not secure properly due to the challenging nature of the process. This is a safety concern because if we were to wreck and it was not secured, my children's lives would be at risk. |
| Category | Visibility/wiper |
| Date | Jun 09, 2021 |
| State | TX |
| Description | The windshield was hit with a pebble at a low speed of around 35mph. There were no other cars within about 3 car lanes, so this was not a high-impact situation. However, the pebble cracked still cracked the windshield. The dealers confirmed that this model vehicle has a high incidence of cracked windshields that could potentially lead to injury or harm. I am worried that a truly high-impact rock would be life-threatening to the passengers. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking |
| Date | May 28, 2021 |
| State | CA |
| Description | Emergency brakes came on ,on the freeway twice ,and one in front ,no other car around. On the right side a person in the parking lot while the car was moving about 2 mph ,walked next too the car and it felt like one brake came on only to slow me down and did not stop ,just braked for 2 seconds ,like on the freeway all the brakes came on the freeway, but in the parking lot only one came on it felt like. |
| Category | Unknown Or Other |
| Date | May 22, 2021 |
| State | CA |
| Description | This is a used 2020 palisade. I am unable to change the owner on the myhundai app so the old owner can start my car remotely, change the modes of autopilot cruise control without my permission endangering the passengers. The website to update the owner is broken. I contacted hyundai support 5 times over a month and they said it was fixed and updated my information and to update the owner but it still won't allow me to change it after submitting the reg, bill of sale, and my drivers lic image as requested. |
| Category | Visibility/wiper |
| Date | May 20, 2021 |
| State | IA |
| Description | Windshield chipped and subsequently cracked with no noticeable impact with any rock or other object. |
| Category | Seats, Structure:body, Unknown Or Other |
| Date | Apr 30, 2021 |
| State | PA |
| Description | Just purchased this vehicle yesterday. Took it for a test drive two days earlier and noticed very strong interior odor, such a carpet cleaner or disinfectant, which we assumed was from dealership trying to clean, but other cars we test drove did not have this smell. Both my us and and I came home that afternoon with a strong headache that lasted all night. We assumed it was from stress and car shopping's. We still decided to purchase the car, assuming it was still just a disinfectant and would go away. Brought home, opened all doors and windows and back hatch to air out. Sprayed with natural air freshener all over carpets and floors. After one night of sitting closed inside the garage, opened up the doors to find the smell is getting stronger and more intense. Opened the windows to let air out and sprayed carpets again. Today, an article was released that thousands of other hyundai palisade owners are complaining of the same issue, and is tied to the higher end models and nappa leather seat, which we have. We now have learned that hyundai has been made aware of this issue and are not responding. We are sad to find out that our 1 day old car (to us) has such a widespread problem that we were not aware of and cannot stand. We are concerned about the materials and products used to build this high end vehicle and it's affects on our health. I am very sensitive to smell amd have complained of this awful scent since we first sat in the car. Now that we know this may not be something that will just air out and may be an inherent problem directly from hyundai, we want action. This may be the real reason why the previous owner turned it in. It is awful and I don't feel comfortable sitting myself or my family in our newly purchased vehicle. We feel hyundai should replace or repair this problem with a recall! |
| Category | Visibility/wiper |
| Date | Apr 28, 2021 |
| State | CO |
| Description | Was traveling in the subject vehicle at approximately 40 mph on a well maintained county street when a small piece of gravel struck and cracked the windshield. The nearest vehicle was approximately 100 yards ahead, traveling in the same direction. |
| Category | Seat Belts |
| Date | Apr 15, 2021 |
| State | VA |
| Description | The seatbelt buckles for the captains chairs are recessed into the body of the seat. This makes it extremely difficult for both adults and children to buckle up. The buckles are almost impossible to use with booster chairs whiteout some after market modification (not safe).*dt consumer stated buckles are recessed into the seat bottom and latch is angled inwards towards the seat making it even trickier to get to. The angles isn't helping with latching. Silicone and foam building block is used to hold buckle in place. |
| Category | Seat Belts, Seats |
| Date | Apr 15, 2021 |
| State | LA |
| Description | The middle row bucket seatbelts are installed too low into the recess of the seat making bucking extremely hard, and at times, preventing the seatbelt from clicking into place at all. |
| Category | Visibility/wiper |
| Date | Apr 14, 2021 |
| State | NY |
| Description | Was drive on the expressway at 55mph and something struck the windshield. A small chip was on the glass. I called my insurance company and they sent safelite glass to repair the chip. After trying to repair the chip a large crack developed and now the windshield has to be replaced. The windshield is not safe in my opinion. A small chip should not cause the windshield to be replaced. |
| Category | Unknown Or Other |
| Date | Apr 12, 2021 |
| State | MS |
| Description | Vehicle exactly 1 year old with full warranty, was driving down road with no vehicles in front of me and sunroof exploded. It sounded like a shot gun went off inside the vehicle and glass pieces came down all over me and my wife. This appears to be a common issue with previous hyunda santa fe and tuscon models and the dealer claims a rock peck caused this and that is simply not true. Its been a terrible battle with the local dealership and they are asking me to file a comprehensive claim with insurance company however I dont feel I should be responsible simply because this has happened to so many people, even people who own the new 2020 palisade. Its more common on dual sunroofs but we have the single sunroom and I promise, it was a very scary situation that we dont want to experience ever again. We have been proud hyundai owners over the past 8 years and if they elect not to help us with this issue of repairs, unfortunately we will trade the vehicle and never purchase hyundai again. |
| Category | Electrical System, Engine, Power Train |
| Date | Apr 07, 2021 |
| State | TX |
| Description | While driving on highway 290 west to fredicksburg, texas on april 2,2021, speed limit varies from 50-60 mph, the vehicle just stopped, all systems were out, message on the screen said "take to service, when convenient". It was very scary as the vehicles from behind were honking and I could not get the car to the side. It could have been a major accident with fatalities. |
| Category | Lane Departure: Assist, Lane Departure: Warning, Visibility/wiper |
| Date | Apr 05, 2021 |
| State | OH |
| Description | A tiny stone kicked up while driving on the freeway barely made a noise and cracked the windshield. I tried to have repaired and it spread. Can't believe how fragile the wind shield is from a be tiny stone. I took it to safelite and it immediately spread, now I have to replace ot |
| Category | Unknown Or Other |
| Date | Apr 05, 2021 |
| State | MS |
| Description | Sunroof exploded while driving 45mph in new hyundai palisade 2020 model with 17k miles, sunroof was not cracked or open, was completely sealed. |
| Category | Visibility/wiper |
| Date | Apr 05, 2021 |
| State | OH |
| Description | Windshield wipers quit working all of sudden while driving when it's snowing causing one to pull off the road. It doesn't have too be a heavy snow fall. It's a very scary experience and has happened on several occasions during 2020 & 2021 winters |
| Category | Visibility/wiper |
| Date | Mar 22, 2021 |
| State | OH |
| Description | The windshield in this car is horrible! I've already had 2 cracks in it, one of which that has spread so bad it will have to be replaced. Only 15,000 miles on the car! Never had anything like this happen with any other car I've owned. |
| Category | Visibility/wiper |
| Date | Mar 21, 2021 |
| State | OH |
| Description | Several times when it snowed this winter, I had issues with the windshield wipers freezing up on me. This seems like a major safety concern and should be addressed immediately. |
| Category | Visibility/wiper |
| Date | Mar 20, 2021 |
| State | NY |
| Description | Small pebble struck windshield and large crack occurred on driver side. Had windshield replaced on 2/25/21. On 3/20/21, another large crack appeared on drivers side for no apparent reason. |
| Category | Visibility/wiper |
| Date | Feb 28, 2021 |
| State | NJ |
| Description | Driving on a two lane rural road during a snowstorm, a town snow plow stopped suddenly in front of me. When I stopped short, snow slid off of my roof onto the windshield. When this happened, my wipers stopped working altogether, leaving me with no forward visibility at all. |
| Category | Unknown Or Other |
| Date | Feb 19, 2021 |
| State | NY |
| Description | At highhway small rock hit my car and there was small circle and another small rock hit on the driver side. Later on after few hours I saw 3 inches crack at windshield and within 8 hours it increased to more then 12 inches. |
| Category | Visibility/wiper |
| Date | Feb 18, 2021 |
| State | WV |
| Description | With snow, the wipers just stop working if too much snow piles up in the well even when driving. |
| Category | Visibility/wiper |
| Date | Feb 16, 2021 |
| State | IL |
| Description | When snow builds up in the windshield wiper well the wipers stop working. |
| Category | Visibility/wiper |
| Date | Feb 16, 2021 |
| State | ME |
| Description | I have a 2020 palisade and I live in maine. Today was the third separate episode that my wipers completely disabled while I was driving. I spent quite a while prior to driving cleaning out the area near the wipers, and had to stop three times on my hour long commute to work to clear more ice/snow from the area where the wipers rest. The first two times I was unsuccessful and it was very difficult to see. The wipers were working when I left my house and became disabled as I was driving. The weather was a mix of sleet, rain and snow but with minimal buildup that would've caused the wipers to be disabled. I had no warning or visibility and an accident could have easily occurred. I have a video of the issue. |
| Category | Visibility/wiper |
| Date | Feb 10, 2021 |
| State | IN |
| Description | While driving a small pebble struck my windshield and immediately cracked it. This was not a rock, boulder or anything of size, it was a pebble. I have seen that other 2020 palisade owners have also had their windshield crack under these same circumstances. Its unreal that hyundai is allowed to sell cars with insufficient windshields with thin glass. This can potentially cause a safety hazard when your unable to see out of your cracked windshield at highway speeds. |
| Category | Visibility/wiper |
| Date | Feb 03, 2021 |
| State | AL |
| Description | Cracked driver window, no visual sign on ding |
| Category | Visibility/wiper |
| Date | Feb 02, 2021 |
| State | TX |
| Description | Vehicle winshield cracked while driving down the road. It just cracked without impact from an object. Initial crack was aprox 10 inches long and now extends around 16 located directly in front of driver. Manufacturer will not cover and cost is over |
| Category | Unknown Or Other |
| Date | Jan 30, 2021 |
| State | FL |
| Description | I have a hyundai palisade 2020 and the windshield is to week I replace twice already the hyundai company have to do something with it .. There's a lot claims with this model suv |
| Category | Structure:body |
| Date | Jan 25, 2021 |
| State | AZ |
| Description | Driver side whistle when driving the car if the when the wind is coming from the driver side of the car. The problem seems tot be limited to highway driving and only low whistles in the city. It don't seem to have any whistling when there is no wind, tailwind or headwind. The whistle when on the highway is so loud it is distracting and making it difficult to concentrate on driving therefore a safety hazard. The dealer say it is been researched and is hard to reproduce therefore is doing nothing about the issue. I have video file for you to listen to that I can upload somewhere or send. |
| Category | Visibility/wiper |
| Date | Jan 11, 2021 |
| State | MA |
| Description | New 2020 palisade got a cracked windshield within 3 weeks of purchase (300 miles) from a tiny pebble at 30 mph on a side road. Replaced on 9/17/2020. A second crack appeared yesterday (1/10/21) on the replacement winshield at 6351 miles. Nothing was heard or seen to cause this one again driving g on a side road. So I have had two broken windshields on this new vehicle in a very short time under light driving conditions. |
| Category | Visibility/wiper |
| Date | Jan 05, 2021 |
| State | MA |
| Description | Wiper system appears to have built in protection for the motors that will stop them anytime snow builds up in the windshield well. This happens even if the windshield and windshield well are completely cleared prior to starting a drive. I've had to pull over twice on the highway to stop the vehicle, clear the snow, turn the vehicle off and back on to start the wipers to work again. Again, to be clear, all snow was removed from the windshield prior to driving. |
| Category | Unknown Or Other |
| Date | Jan 04, 2021 |
| State | IL |
| Description | Bought car in august 2020 in just a month owning it rock chipped the windshield and caused a huge crack. Took three months for replacement. Was fixed mid november. Now a month later nothing hit my windshield and it has another crack. It was sitting in my driveway. |
| Category | Visibility/wiper |
| Date | Dec 27, 2020 |
| State | MN |
| Description | While driving during snowfall, snow accumulated over wiper area and blocks wipers from moving. We had to pull over on highway in middle of snowstorm and clear the wiper area. Extremely dangerous for myself and family. The wipers turn off if there's even a little amount of resistance, and the hood design allows for build up accumulation of snow where the wipers go. |
| Category | Structure:body |
| Date | Dec 16, 2020 |
| State | TX |
| Description | Intermittent whistling sound and excessive wind noise. Appears to originate from the front driver and passenger doors/windows. This makes driving very uncomfortable at speeds over 50 mph |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Dec 14, 2020 |
| State | NJ |
| Description | The car was parked on my driveway. The weather during the day was 65 but then froze at night. Sometime during the night my entire back windshield shattered. There was glass all the way up to the front of the vehicle, in the cup holders, everywhere. The arm of the wiper also broke in half. There was no evidence of something being thrown or anything hitting the car. There was no other damage to the vehicle besides the windshield being shattered. |
| Category | Visibility/wiper |
| Date | Nov 29, 2020 |
| State | FL |
| Description | We were driving on us-27 and a pebble sized stone hit the front windshield and had caused a 18 inch linear crack on the center of the windshield extending all the way to the top of the frame. |
| Category | Structure:body |
| Date | Nov 10, 2020 |
| State | IL |
| Description | Horrible whooshing sound comes through both the driver and passenger side windows when going 50mph or above. Hyundai has know about it since early their and issued a service bulletin; however, they later retracted it with no additional next steps. This has happened since I purchased the car in february and has been acknowledged / confirmed by the dealer. That said, the dealer will not take action without another service bulletin. |
| Category | Visibility/wiper |
| Date | Oct 27, 2020 |
| State | ID |
| Description | At 5,600 miles a crack developed behind the rearview mirror on the windshield. Within a day the crack traveled further down and curved toward the drivers side of the windshield. The car was parked in the garage when this occurred. Upon inspection of the windshield it looked as if a rock had hit the windshield but not big enough that we recalled hearing any impact while driving. The windshield is now a safety hazard and needs to be replaced. |
| Category | Seats, Unknown Or Other |
| Date | Oct 23, 2020 |
| State | OH |
| Description | Noxious smell inside vehicle of garlic or off-gassing of chemicals. The smell is overwhelming and makes it impossible to use the palisade until you have aired it out completely. Many complaints on this topic on message boards and no resolution for over 6 months. Hyundai won't permit us to return the vehicle and this smell could be connected to poisonous chemicals used in the production of the leather seating. An investigation must be completed as it presents a health and safety hazard. |
| Category | Unknown Or Other |
| Date | Oct 12, 2020 |
| State | IL |
| Description | Only 2,500 miles and needs a full windshield replacement. A small rock hit the window, a small chip which immediately spread into a crack across the drivers side of the windshield. And have to wait 6 weeks to get it replaced because the windshield is on backorder - there must be an issue that a brand new vehicle already has a backorder on a replacement windshield! |
| Category | Visibility/wiper |
| Date | Oct 10, 2020 |
| State | CA |
| Description | Within a month of using my vehicle it got a small chip/crack on the windshield. I dont recall how it could have happened. I find it ridiculous how within one month I had to get my glass fixed. |
| Category | Visibility/wiper |
| Date | Oct 10, 2020 |
| State | MN |
| Description | A small rice size pebble hit windshield and cracked windshield. Any normal windshield would not have cracked at all. Upon attempt to get it repaired, the crack spread 2 feet. These windshields are very poorly designed and have a major integrity issue. |
| Category | Visibility/wiper |
| Date | Oct 08, 2020 |
| State | TN |
| Description | Windshield developed a crack out of nowhere. Never saw it get hit, but large spreading crack was there one morning ... Very weak glass. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Oct 05, 2020 |
| State | AZ |
| Description | Inside of six months I have had two windshields that have had to be replaced. From the smallest chip the entire windshield spiderwebs and goes all the way across the windshield this is not normal and I am wondering what anyone is doing regarding this problem. The windshields are very thin and this appears to be a safety hazard. The literally watched while driving the small rock chip turn into a complete spiderweb across my window. |
| Category | Seats |
| Date | Oct 04, 2020 |
| State | IL |
| Description | Seats smell absolutely atrocious like garlic breathe, smell irradiates from the seats nappa leather |
| Category | Steering, Suspension |
| Date | Oct 03, 2020 |
| State | VA |
| Description | My vehicle has what appears to be a major alignment issue. When driving on almost any straight stretch of road the vehicle pulls/veers to the right. Dealer says this is as designed from hyundai and that they have checked "everything". I am baffled that any car can be "designed" to not drive straight. They claim all hyundai vehicles are "designed" to pull to the right. One the test drive with the service manager, driving 50 - 60 mph, my vehicle drifted 1 and a half lanes to the right on its own. Under acceleration it veered 3 lanes to the right. This was in a matter of 6 or 7 seconds. This happens on almost all roads and interstates, not just some. The dealer says there is nothing to repair and this is "normal" and to take it up with the manufacturer. I can provide video of the issue. |
| Category | Visibility/wiper |
| Date | Oct 02, 2020 |
| State | NC |
| Description | Windshield developed a hairline crack running horizontally over most of the width, then turning upward for about a foot on passenger side. No stone chips or impact marks, just a spontaneous crack that I noticed in bright sun. It is spreading. |
| Category | Unknown Or Other |
| Date | Sep 30, 2020 |
| State | FL |
| Description | My wife stated when she got out of work and start driving she notice the front windshield has a crack next to the rear mirror. The vehicle was stationary all that time. |
| Category | Visibility/wiper |
| Date | Sep 30, 2020 |
| State | AL |
| Description | Windshield just cracked 8 inches and I was just sitting at a red light |
| Category | Unknown Or Other |
| Date | Sep 29, 2020 |
| State | TX |
| Description | A rock put a crack across our windshield in a new vehicle while driving in 65 mph highway zone. The crack starts on the driver side and stretches to the passenger side. |
| Category | Visibility/wiper |
| Date | Sep 24, 2020 |
| State | FL |
| Description | Palisade sat in garage for 6 days.. Drove out today windshield cracked. Dealer found superficial chip the size of a pin head. Poor quality windshield |
| Category | Engine, Power Train, Suspension |
| Date | Sep 23, 2020 |
| State | PA |
| Description | Vibration at speeds of 64/65mph and up. Not sure if driveshaft or transmission. Hyundai has issued a tsb but will not honor it. I have asked 2x for dealer service dept. To evaluate this problem. They said they do not have to honor this tsb. I have seen on forums others are having same problem with cars made in december 2019. It is painful to drive on the highway and I do not know if it is the driveshaft, will it break? Will the transmission fail? This is a brand new car purchased new and it is unsafe to drive on the highway and I cannot get hyundai to look at the problem and they have sent emails saying tough luck. This is anytime you are driving on interstates or highways with speed limits of 70mph.. At around 64/65 car steering wheel, seat, floor vibrates unless you go below 63mph. Happens every time. First time was driving home from dealer on highway--been reaching out to hyundai usa since july been to dealer in july, august... But always told appointment will be two weeks to 6 weeks away. |
| Category | Service Brakes, Unknown Or Other, Visibility/wiper |
| Date | Sep 23, 2020 |
| State | OH |
| Description | X2 the automated emergency braking has activated for no reason. 1st time during a rain event the audible alarm, head-up display and automated emergency braking engaged. During this event the windshield wipers would not turn on, they were on automatic, I switched to manual they still would not work. Shortly after it stopped racing they began to work again. The second time the emergency automated braking engaged I was on I-70 near spfld. Ohio. Traffic was moving fast 65-70 mph, I was in left lane, had a nearer wall to my left, semi to right, passenger car to the front and semi to my rear, the weather was sunny overall beautiful day. When it engaged once again abruptly braked (same alarms engaged). This time with the semi to my rear it scared me so bad I felt as if I was going to get ran over by the semi. In both cases the breaking was abrupt and quite aggressive, both events lasted very briefly 1-3 seconds on the highway incident I did feel the back in wiggle it did not break lose you could just fill it kind of hard sway left to right or right to left cannot remember that exactly. It currently is in the shop for the reasons reported above and servicing. The dealership is aware of the incidents. |
| Category | Visibility/wiper |
| Date | Sep 17, 2020 |
| State | FL |
| Description | Suv has less than 4k miles driving down a 35 mph road front windshield cracked. Its been about a month and a half and still no answer on when I will get the suv back. Called corporate they said it was my fault I did not take it to the dealer. I did call the dealer when it happened and they said they do not replace windshields. So why would I take it to the dealer if do not replace it? |
| Category | Visibility/wiper |
| Date | Sep 17, 2020 |
| State | TX |
| Description | Windshield cracked in multiple places after a small pebble hits when the vehicle was in motion in the highway. |
| Category | Visibility/wiper |
| Date | Sep 16, 2020 |
| State | CA |
| Description | Windshield in our brand new palisade hit by a small rock on the freeway which immediately led to a 12" crack. That crack has now spread to encompass 1/2 of the windshield. I was told that these windshields are the same material as the kia telluride but different part number. Kia is covering their telluride customers windshield replacement while they investigate. Very concerned about the integrity and safety of this windshield. |
| Category | Visibility/wiper |
| Date | Sep 15, 2020 |
| State | FL |
| Description | My windshield cracked two weeks ago on 9/6/2020, while I was changing the windshield wiper blades on the lower passenger side. The crack stretched from the passenger side to just past the center of the windshield. I had it replaced four days ago on 9/11/2020, and it is cracked again starting in the same area with no known cause. |
| Category | Visibility/wiper |
| Date | Sep 14, 2020 |
| State | IA |
| Description | I have have owned the palisade for approximately 3 months and have already had 2 episodes where the windshield cracked when struck by a very small pebble. I have driven many cars over a 35 year period and have never seen issues like these. The glass appears very thin. This is not safe! |
| Category | Unknown Or Other |
| Date | Sep 13, 2020 |
| State | CA |
| Description | Wind noise / whistling when reaching speeds over 45mph, which is very distracting while driving the vehicle - both drivers and passengers front doors. Vehicle also has a garlic smell after leaving the vehicle unattended for about an hour, smell maybe some type of chemical. |
| Category | Visibility/wiper |
| Date | Sep 07, 2020 |
| State | TX |
| Description | Driving hyundai palisade on a feeder road of the highway, around 20 mph, a small pebble hit the windshield. Instead of having a small knick, a crack formed and it immediately ran 1/2 the windshield. The very next day, another pebble hit while driving on the feeder road and a second crack formed and did the exact same thing. The tiny ping of a pebble caused 2 large cracks that are now affecting visibility while driving. After researching, we see there is a class action lawsuit against hyundai for their faulty and weak windshields and hundreds of complaints online about the inability for the windshield to take any tiny impact. We also know kia, their sister company is replacing windshields on the telluride for the bad windshields. Hyundai has yet to acknowledge the windshield is not reacting appropriately to small pebbles. We are extremley concerned how the windshield will hold up to normal driving conditions. |
| Category | Visibility/wiper |
| Date | Sep 04, 2020 |
| State | PR |
| Description | My windshield cracked while driving in the expressway. |
| Category | Structure:body |
| Date | Sep 03, 2020 |
| State | CA |
| Description | Whistling/wind noise occurs around the door glass area while driving. |
| Category | Visibility/wiper |
| Date | Sep 02, 2020 |
| State | FL |
| Description | Approximately 6,000 miles in, my windshield developed a crack approximately 5" long from the camera housing down. I do not recall a rock strike event happening, and I am the sole driver of the car. I just had the windshield replaced today, and before the glue was dry two cracks appeared spontaneously without having the car in motion, on mirrored sides of the windshield. Over the past six hours that my car has been in the garage, one crack has grown by at least 2". It seems there is something structurally unsound about the shape of the windshield with pressure cracks seeming to occur spontaneously. |
| Category | Unknown Or Other |
| Date | Aug 31, 2020 |
| State | AL |
| Description | Front windshield. While in motion we occurred a cracked windshield with only 1500 miles on the car. After initial window hit, the windshield began cracking rapidly. |
| Category | Visibility/wiper |
| Date | Aug 31, 2020 |
| State | PA |
| Description | We have had two incidents with our windshield since owning it brand new for only 8 months. The first incident was while we were driving on interstate-95 and a small rock hit the windshield causing a small chip to the driver-side bottom corner that spidered quickly but was small enough to be fixed and sealed. The second incident was also while we were driving, this time on interstate-81, and a small rock hit the center middle of the windshield and quickly spread as a crack nearly 2-feet long and angled. This crack could not be repaired and the windshield needed to be replaced. |
| Category | Visibility/wiper |
| Date | Aug 31, 2020 |
| State | NC |
| Description | Vehicle windshield was struck on the lower edge by small pebble. This caused a chip. Days later with the vehicle sitting the window cracked. The vehicle has been sitting for 3 weeks and the windshield has continued to crack. Vehicle was moving down the highway at highway speeds. Windshields should be able to take this kind of impact without ruining the windshield. |
| Category | Visibility/wiper |
| Date | Aug 24, 2020 |
| State | MI |
| Description | Small chip appeared on second day of purchase following a pebble hitting the windshield. The chip was fixed by safelite. After a month, half of the windshield cracked while the car was parked in the driveway (stationary). The crack seemed to have originated from the same spot of the previous chip. The car has 2300 miles on it and needs a new windshield now. |
| Category | Visibility/wiper |
| Date | Aug 22, 2020 |
| State | TX |
| Description | Windshield cracked at just 400 miles while ironically the car was at a detail shop and they were installing exoshield that is supposed to prevent rock chips and cracks. The windshield shattered in the lower right corner way down by the hood area while the installer was re-attaching the trim around the glass and popping the clips back in. This is not normal for glass to crack like this from normal activity especially when it wasn't even hit. The glass shouldn't break from touching it, cleaning it, etc. Also, on day 1 right after buying the car while I was driving back from the dealer something hit it and caused a small rock chip which I repaired myself. Never had this occur on day 1. That is why I was willing to pay for protection field to avoid this. Unacceptable. |
| Category | Visibility/wiper |
| Date | Aug 21, 2020 |
| State | PA |
| Description | Had the vehicle for 3 weeks and while driving on a highway, the first tiny pebble to hit windshield cracked it from the drivers side window frame all the way to the middle of windshield. Was afraid that the glass was going to collapse in. Very thin glass and afraid to drive of the highway now. |
| Category | Visibility/wiper |
| Date | Aug 18, 2020 |
| State | NJ |
| Description | Crack starting from middle of windshield and spidered down. No sign of pebbles or rocks impacting windshield. Vehicle was not in motion parked in driveway no damage to window night before in morning came out to crack down middle of window that spidered in to the shape of a j. |
| Category | Visibility/wiper |
| Date | Aug 17, 2020 |
| State | MI |
| Description | Small chip on the windshield caused a big ripple. Has 2500 miles roughly on the car and its an limited version. Its the first chip I have noticed and owning different model cars in the past I have never seen a chip causing such a big ripple like this one. Frustrating |
| Category | Visibility/wiper |
| Date | Aug 14, 2020 |
| State | GA |
| Description | Windshield cracked from small pebble. Driving ~65mph. Initially just an impact, but within hours crack developed ~25 inches in length from origin. Vehicle has less than 150 miles on it. |
| Category | Visibility/wiper |
| Date | Aug 13, 2020 |
| State | WI |
| Description | Windshield cracked while getting a car wash. Vehicle has less than 9,000 miles on it. |
| Category | Unknown Or Other, Visibility/wiper |
| Date | Aug 11, 2020 |
| State | NH |
| Description | Small rock hit front windshield and cracked it. Hyunday should repair windshield that can cause an accident this windshield is very poor quality |
| Category | Visibility/wiper |
| Date | Aug 11, 2020 |
| State | IL |
| Description | I purchased a new 2020 hyundai palisade about 2 months ago. I was driving the speed limit on the highway. A small pebble hit the windshield and it cracked the glass on the lower right side. I went online and discovered that this is a common problem for this model, and that a class action suit was filed. The dealership did not warn me about this issue or the lawsuit when I asked about glass safety. I have never had a cracked windshield on any other car I owned in 25 years of driving on the highway. |
| Category | Visibility/wiper |
| Date | Aug 10, 2020 |
| State | NE |
| Description | Car has under 1400 miles and went on first trip. Hit two small rocks and windshield cracked in both spots. Haven't cracked a windshield in 10 years of driving. Many other palisade and telluride owners have complained about how easily the windshield cracks. |
| Category | Visibility/wiper |
| Date | Aug 09, 2020 |
| State | PA |
| Description | Car has less than 2000 miles and windshield has cracked. I was going 55mph ok a highway and an extremely small pebble hit the windshield causing it to crack. I have owned numerous hyundai's before and never had an issue with the windshield cracking. The windshield being extremely delicate is a known issue that is easily google-able. |
| Category | Visibility/wiper |
| Date | Aug 06, 2020 |
| State | TX |
| Description | Within 45 days of purchasing the vehicle, I was driving on I-69 in houston and heard a light gravel rock sound hitting the windshield. Within minutes the small star spread over a foot in each direction. Living in houston we are accustomed to rock chips and how to handle them. I have never seen a small rock chip crack the glass so quickly. Furthermore, the light sound that the rock made against the glass is not one that should have caused the glass to break. |
| Category | Unknown Or Other |
| Date | Aug 05, 2020 |
| State | NV |
| Description | Vehicle came with tow hitch system from the manufacturer. While using a trailer hitch the heat from the exhaust melted the back end of the car, heated up the cargo hitch to the point of making it hard to remove from car, and melting the cargo weather proof bag. This happened within a 2. 5hr trip. |
| Category | Visibility/wiper |
| Date | Aug 03, 2020 |
| State | MI |
| Description | Got a stone chip on windshield and with in an hour it has turned into a ten inch crack |
| Category | Visibility/wiper |
| Date | Jul 31, 2020 |
| State | TX |
| Description | Vehicle has 5,000 miles on it and has had the windshield crack twice at lower speeds (less than 50mph) with small pebbles being kicked up off the city streets. Each crack resulted in a full windshield replacement . |
| Category | Visibility/wiper |
| Date | Jul 31, 2020 |
| State | TX |
| Description | The windshield is extremely fragile and prone to cracking which requires full replacement. I only have 350 miles on the car and already have a nick from normal everyday driving. I didn't even hear or see any hit to the windshield but it still got nicked. The windshield is unsafe plus it's extremely expensive to keep replacing it constantly. I am scared to drive the car due to fear of windshield damage. |
| Category | Unknown Or Other |
| Date | Jul 30, 2020 |
| State | TN |
| Description | During a heavy rain storm went through a low lying area at low speed (25 mph) where several inches of water had ponded. The fca system slammed on the brakes temporarily even though there was no known obstacle. My guess is that the fca sensed the water as an obstacle causing the brakes to be incorrectly applied. Had someone been behind me, it could have caused an accident. The fca sensors are on the very bottom of the front so it is possible that the sensors were momentarily submerged. |
| Category | Back Over Prevention: Sensing System: Camera, Electrical System |
| Date | Jul 29, 2020 |
| State | NJ |
| Description | Tl* the contact owns a 2020 hyundai palisade. The contact stated that the vehicle was recently purchased from global hyundai (1099 us-22, north plainfield, nj 07060). The contact stated that while in reverse, there was an unknown flash on the navigation system screen before the screen became inoperable. Several seconds later, the screen resumed normal operation without driver input. Additionally, the back over prevention screen was also inoperable. The vehicle was not taken to the dealer to be diagnosed. The manufacturer was not made aware of the failure. The failure mileage was 128. |
| Category | Visibility/wiper |
| Date | Jul 28, 2020 |
| State | MD |
| Description | Small pebble hit windshield while driving called satellite to fix and while finishing the fix the compound popped out of small crack and the windshield cracked more all the way across. |
| Category | Visibility/wiper |
| Date | Jul 24, 2020 |
| State | MT |
| Description | About a month after buying the vehicle, with less than 900 miles, a large crack developed behind the mirror of the windshield that was noticed while the vehicle was parked. We had not been hit by anything noticeable or audible, and by the time we were able to see the crack the windshield was ruined. We noticed a very small blemish in the dark area near the mirror that may have caused the crack. Our local dealer was not willing to address the windshield issue so we took it to another dealership, while on vacation, by request of hyundai of north america. The second dealership saw the blemish and said it could not be replaced by warranty. I escalated the case through hyundai of north america and they could do nothing else since the dealer said it cannot be covered under warranty. So, if this windshield can be ruined from an insignificant blemish, there is something wrong with the windshield. |
| Category | Visibility/wiper |
| Date | Jul 22, 2020 |
| State | TX |
| Description | I have a safety concern with the fragile windshield. The glass is very easily cracked which creates a safety concern if the car is ever in an accident. My window began cracking without with impact while driving. The crack went all the way down to the dash and across the middle. |
| Category | Visibility/wiper |
| Date | Jul 20, 2020 |
| State | IL |
| Description | Palisade windshield cracked while driving, didn't hear/see anything even hit window. Under 3500 miles and have to completely replace windshield and re-calibrate sensors now. |
| Category | Unknown Or Other |
| Date | Jul 15, 2020 |
| State | NV |
| Description | Wind noise coming from driver side windows at speeds over 30 mph |
| Category | Visibility/wiper |
| Date | Jul 12, 2020 |
| State | TX |
| Description | Rock hit windshield on highway. I've read that there are a significant number of cracked windshields on the palisade. |
| Category | Visibility/wiper |
| Date | Jul 09, 2020 |
| State | TX |
| Description | The vehicle is two weeks old with less than 1,000 miles on it. The windshield cracked down the center. The vehicle was sitting in my driveway, it was hot and the ac was on full. I am thinking this is due to difference in temperature? |
| Category | Visibility/wiper |
| Date | Jul 07, 2020 |
| State | LA |
| Description | Had a small rock hit the windshield while driving on the interstate in traffic. My speed was maybe 50 mph. The impact created a very small mark on the windshield. Within 5 minutes, a crack formed that was about 3 inches long. By the end of the day, the crack was over a foot long. I never even had a chance to get the windshield fixed. |
| Category | Unknown Or Other |
| Date | Jul 06, 2020 |
| State | UT |
| Description | Long crack in front windshield (half the length horizontally) occurred for no reason (no impact). Vehicle was parked/stationary night of 7/3 with no crack whatsoever, the morning of 7/4 had this huge crack. |
| Category | Unknown Or Other |
| Date | Jul 02, 2020 |
| State | CA |
| Description | I was coming back from the river on rice road (177) on friday 6/26. Traffic was light and there was a car in front of me but quite a distance from me so when I heard the windshield crack, I was confused as to what it was. I chopped it up to far flying pebble that got me, no big deal I have insurance coverage to repair and fill in this small chip. I called my insurance and today 'safe lite ' came out and was doing the repair and it cracked halfway down to the driver's side. Never seen a repair crack that much that fast. I have had pebbles hit other car windshields and have been repaired with out issue. Even the repair person said this was not normal. |
| Category | Visibility/wiper |
| Date | Jul 01, 2020 |
| State | AR |
| Description | 2020 palisade with 15,000 miles hit by a rock, leaving 2 decent sized cracks about an inch and a half in diameter on the passenger side. The windshield took a week to arrive and be replaced, which in the meantime the crack expanded almost the entire length of the windshield, crossing over to the driver's side. The windshield was replaced and taken to dealership to have sensors recalibrated. In less than a month from replacement, a pebble hit the windshield, this time on the driver's side. Now having to replace a second windshield in less than a month. An easy online search shows that this has been a very common event among other 2020 palisade owners. |
| Category | Visibility/wiper |
| Date | Jun 30, 2020 |
| State | WA |
| Description | My windshield literally just cracked. No visible sign of damage or a rock hitting it. It happened while I was sitting at a stop light. *tr |
| Category | Air Bags |
| Date | Jun 22, 2020 |
| State | MO |
| Description | I was involved in an intersection collision and none of the air bags deployed. *tr |
| Category | Engine |
| Date | Jun 20, 2020 |
| State | OH |
| Description | I bought the car in jan 2020, and found that it was leaking oil on june 2020, after 4500 miles. The oil leak looks to be significant as I had found drops and puddles on my garage floor. The oil leak seems to be coming from the transmission/engine connection area, or possibly the upper oil pan. The car is currently still in dealer service for repair. *tr |
| Category | Visibility/wiper |
| Date | Jun 19, 2020 |
| State | AL |
| Description | I purchased my car february 2020. In may 2020, with approx 3,000 miles on it, while driving my vehicle, a small rock hit my windshield. Upon impact, the crack spread across the windshield. There was no opportunity to get the "rock pop" fixed. The windshield was replaced, oem, by the dealer. In june 2020, with approx. 5,000 miles on the vehicle, the same thing happened. No opportunity to get the "rock pop" fixed and will require a second oem windshield. Rocks are going to hit windshields, but to have a crack immediately spread is not the norm. The integrity of the glass should be in question. *tr |
| Category | Visibility/wiper |
| Date | Jun 09, 2020 |
| State | TX |
| Description | Small pebble hit windshield and it cracked... Less than 30 minutes from picking it up from the dealership that replaced the first windshield that cracked from a small pebble. Hyundai is refusing to pay for the defected windshield. Research show thousands of owners are dealing with windshield, wipers, and wind sounds. *tr |
| Category | Visibility/wiper |
| Date | Jun 09, 2020 |
| State | TX |
| Description | Cracked windshield by a small pebble driving 65 mph. After research, thousands of consumers are suffering with the purchase of the hyundai palisade. *tr |
| Category | Visibility/wiper |
| Date | Jun 09, 2020 |
| State | FL |
| Description | 18' crack in the windshield from an undetermined source, normal driving. Crack was noticed after returning to the vehicle in a parking lot, not parked under any trees. *tr |
| Category | Visibility/wiper |
| Date | Jun 08, 2020 |
| State | TX |
| Description | Small rock chip turned into over a foot long crack over night. The chip must of occurred on a small 50 mile road trip and the next morning when the sun come up the heat expanded the chip to over a foot long. Chip occurred at the very top of the windshield in the black area, crack formed going downward in a j motion towards the driver's side. Contacted the dealership to have it quoted and looked at. I was given a quote of text="Who are we? We are Lemberg Law, a Consumer Law Firm" smalltext="Lemberg Law is a consumer law firm helping victims of bad manufacturing and run-arounds from auto companies. We are ranked A+ by the BBB. Call our Helpline today! There is no charge unless we win." img="balance" color="green",108 to replace!! This car is brand new, 1,600 miles and have owned less than 2 months. I have read others concerns online and this is way too common and hyundai needs to recall the window shield and replace. *tr |
| Category | Structure:body, Unknown Or Other |
| Date | Jun 06, 2020 |
| State | AL |
| Description | When driving I can hear wind noise coming from the drivers side door about 60 mph. *tr |
| Category | Electrical System |
| Date | Jun 03, 2020 |
| State | TN |
| Description | 2100 miles and the digital and analog speed odometer both stopped working. The gas gauge also acted erratic. It wasn't showing the gas as full but the tank had just been completely filled (picture has example of both). Dealership unplugged the battery and reset the vehicle to factory settings and fixed the problem. I work for a car electrical component manufacturing supplier and it is believed this is caused by software within the instrument cluster because the speed odometer and the fuel gas aren't connected within the vehicle. *tr |
| Category | Visibility/wiper |
| Date | Jun 02, 2020 |
| State | TX |
| Description | The windshield on this vehicle is defective in that any minuscule impact has the potential to completely crack it. I have now had two windshields replaced within the last 5 months for presumed impacts that were not even perceptible from within the vehicle. I'm not even certain if the cracks were impact related at all. I purchased the vehicle new and have yet to own it for a year. The windshield on these vehicles seems to literally be susceptible to high speed grains of sand. My first crack completely blocked my field of vision and made the vehicle unsafe to drive. I have other vehicles that are over 10 years old for which I have had no issues with the windshield, and are still driven on the same roads as this 2020 palisade navigates. This is no coincidence, something is wrong with these windshields and someone is going to get hurt unless this is thoroughly reviewed and investigated. *tr |
| Category | Visibility, Visibility/wiper |
| Date | May 15, 2020 |
| State | MS |
| Description | Windshield will crack when barely hit with rocks on road. I've had vehicle less than 10 months and 1st crack happened 3weeks after I got vehicle. After 2 nd crack, 1 month later, I tried to get it filled but it started to run so he had to stop. Since then, I've gotten 2 more chips. The place I tried to have filled has now ran completely across the center of my shield, about 2 feet!!!! I have no choice but to replace entire shield. I've had 2 glass repair shops say they won't touch palisade shields bc the glass runs and breaks easily. I believe it to be defective!!!!! I've never had to replace a shield in 30 years of driving and have never seen one crack this easily. Something is wrong. *tr |
| Category | Unknown Or Other |
| Date | May 07, 2020 |
| State | MD |
| Description | I have complained since I purchased this vehicle in sept 2019, when you are trying to park and you press the reverse button sometimes it takes two or three times pressing to get the vehicle to go into reverse. This has happened on flat road, on a hill in the city, this last time when I put it in reverse it didn't go and when I let off the brake thinking it was in gear it jolted forward and wrecked into the car in front of me. *tr |
| Category | Unknown Or Other |
| Date | May 05, 2020 |
| State | CA |
| Description | Wind noise both front windows only when a/c is on during driving. *tr |
| Category | Visibility/wiper |
| Date | Apr 20, 2020 |
| State | WA |
| Description | I haven't been driving my vehicle very much at all and pushed up to adjust my rearview mirror and it cracked my windsheild. |
| Category | Visibility/wiper |
| Date | Apr 20, 2020 |
| State | MO |
| Description | Scratches and hairline cracks in the windshield. |
| Category | Electrical System |
| Date | Apr 15, 2020 |
| State | WI |
| Description | Main touch screen will not respond when it is cold outside. We were at our home in wisconsin until oct 30, 2019 and it would not respond to touch ( navigation would respond to voice only). November 4 until april 4 2020 we were in arizona ( temp in the 65-75 range)and had no problems. April 4 till present it will not work in wisconsin (temp in the 40-50f range). Also screen gets very warm almost hot to touch when it will not respond to touch. Hopping it will not start fire before it gets fixed. *tr |
| Category | Visibility/wiper |
| Date | Apr 15, 2020 |
| State | WI |
| Description | Either a small stone or bug hit my windshield on the highway in the lower center area and windshield now has a small semi circle crack. What ever hit the windshield was so small I could barely hear it when it happened. I've read other complaints about this same issue. *tr |
| Category | Air Bags |
| Date | Apr 13, 2020 |
| State | TN |
| Description | Tl* the contact owns a 2020 hyundai palisade. The contact stated that while operating the vehicle with a passenger seated in the front passenger seat, air bag system deactivated. The failure was intermittent. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 100. Consumer called the manufacturer, dealer and the insurance company.*jb |
| Category | Electrical System, Visibility/wiper |
| Date | Apr 12, 2020 |
| State | NC |
| Description | 1) first issue was a cracked windshield within the first 500 miles. Driving down the highway, no foreign object, suddenly a crack started to form. 2) second issue is a blind spot warning system alert when no cars are present. 3) third issue is automatic wiper that suddenly come on when no rain or debris are present. 4) fourth issue, but far from the last, is the ongoing wind noise problem that hyundai can’t seem to solve. It is so loud on the highway that the drone is louder than the radio. I’ve measured this as high as 86db. |
| Category | Visibility/wiper |
| Date | Apr 08, 2020 |
| State | AZ |
| Description | There is an l shaped crack in my windshield. My vehicle only has 1,400 miles and now this long crack in the windshield. *tr |
| Category | Visibility/wiper |
| Date | Apr 06, 2020 |
| State | CA |
| Description | Driving on the highway and a small pebble hit the windshield. Went home called hyundai dealership inquired about my bumper to bumper warranty and was told that windshields were not covered. The next day that small crack dot grew to line cracks about 12-14' long. I called hyundai and told them that their windshields we're faulty and not durable because they grew into long cracks!!! I told them that I didn't know how that could of happened since we haven't driven because of this quarantine issue, the only logical explanation was the pressure inside the car might of caused it??? They suggested I flip the bill or file a claim with my insurance and pay the deductible. |
| Category | Visibility/wiper |
| Date | Apr 01, 2020 |
| State | TX |
| Description | While driving on the interstate at 65 mph, a small pebble struck my windshield and created a 2 inch "spider" crack. The sound of the impact was minimal and had the object that struck my windshield been larger, I believe the object would have penetrated my window and potentially caused injury to my front seat occupant. After discussion with many palisade owners on a facebook owners forum, other owners are experiencing similar issues with cracked windshields from nominal pebble strikes. I have experienced pebble strikes on my other vehicles that sounded like a canon ball hit my windshield with absolutely no damage and the pebble that struck my palisade barely made a sound as it impacted my windshield. I believe this is a major safety concern with my 2020 hyundai palisade. |
| Category | Visibility/wiper |
| Date | Apr 01, 2020 |
| State | AZ |
| Description | The windshield appears to be very probe to cracking. When purchased our vehicle the windshield cracked from what appears to have been a small pebble on the road but wasn't loud enough to noticed. It was until later that we saw the crack had expended from the passenger side to the middle of the windshield. |
| Category | Unknown Or Other |
| Date | Mar 25, 2020 |
| State | FL |
| Description | Terrible whistling noise coming from front passenger side window/door happens when at or over 60mph. Took to dealer and claimed they corrected, but never went away. Now gotten worse and same issues coming from driver window/door. |
| Category | Visibility/wiper |
| Date | Mar 18, 2020 |
| State | VA |
| Description | A small rock impact at the base of the windshield immediately spread and became a large semi-circle shaped crack. There was no opportunity to repair before spread. Attempts by my dealer and me to appeal to hyundai to cover the repair for this based on numerous complaints of rapid cracks for this vehicle and the kia telluride were denied. Kia has proactively contacted their customers to inform them that they are looking into the issue and kia is covering the costs for repair/replacement. Something is definitely wrong with the windshield glass being used for these cousin vehicles. |
| Category | Seats, Unknown Or Other |
| Date | Mar 14, 2020 |
| State | KY |
| Description | Wind noise from all windows at speeds above 30mph. Noticed the wind noise on pickup of new car from dealership. Sent in for 2 'fixes' but problem persists. 'walk-in' seat function in 2nd row works but no longer slides forward. All wheel hubs have excessive rust. Mileage when first noticed the rust was about 4000 miles. Rust leaks through the wheel caps |
| Category | Seats |
| Date | Mar 12, 2020 |
| State | ME |
| Description | I purchased a new 2020 hyundai palisade sel from quirk hyundai in bangor maine on 3/06/2020, upon getting it home and using it with my children, we discovered that the walk through shoulder button, if pressed, will still cause the seat to fold and slide forward even with a passenger, and if the vehicle is in motion this function is still enabled. I had my 8 year old triplets in the vehicle on 3/07/2020, and we were driving in town to the local restaurant. Children, being inquisitive, were inspecting every feature of the vehicle within their reach. One pressed the button and we heard the electronic release, unsure of what the sound was at the time, I did an inspection later and realized it was the walk through latch. I then ran a few circumstantial experiments with my adult son to test my concern that this feature might cause harm if activated at the wrong time. My concerns were confirmed with this test. My adult son in the seat, pressed the button while I was driving 5 miles per hour, and then I applied the brakes. In once instance, his seat went full forward and he was forcefully projected into the seat in front of him . I was able to document this and have forwarded the video to hyundai usa, it is available for viewing on youtube only through the link at https://youtu. Be/a4-msqzb-74. |
| Category | Visibility/wiper |
| Date | Mar 09, 2020 |
| State | AL |
| Description | On 3/2/20 I was traveling at 49 mph on a city street a small pebble struck the windshield in the top right (passenger) side by the a-pillar. The next morning I had a 24 inch crack across the windshield. |
| Category | Structure:body, Unknown Or Other |
| Date | Mar 08, 2020 |
| State | WA |
| Description | Wind noise during driving at 35-40 mph in cabin near driver and passenger doors, becomes more louder on the freeway. A crack in the front windshield after rock/debris had nicked the front windshield while on the freeway. The crack quickly keeps on expanding in a short period of time after getting nicked. |
| Category | Structure:body |
| Date | Mar 05, 2020 |
| State | FL |
| Description | Wind noise from front driver & passenger door/window. Initial problem was low hum/whistle from driver's side intermittent at highway speeds. Has happened more recently at 50 mph. More recently a high pitched whistle is coming from the passenger front window area at speeds as low as 30 mph. Both sounds are very distracting to the driver. |
| Category | Seats |
| Date | Feb 18, 2020 |
| State | FL |
| Description | Tl* the contact owns a 2020 hyundai palisade. While driving 35 mph there was an abnormal popping noise detected. The contact noticed the passenger second row seat was not secured in place. The contact called route 60 hyundai 8575 20th st, vero beach, fl 32966 (772) 569-6004 but was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 2,500. |
| Category | Structure:body |
| Date | Feb 15, 2020 |
| State | MT |
| Description | Wind noise occurs with windows/ doors, to include the sunroof. It occurs at all vehicle speeds. When the car is sitting, a 10mph gust of wind also causes this noise. The sun roof is the worse when it comes to this noise, but the shade dampens the sound, so it's never open. |
| Category | Unknown Or Other |
| Date | Feb 11, 2020 |
| State | GA |
| Description | Whistling noise in driver's side window when the car goes over 70 mph and the wind hits the window at the right angle. 3 fixes at the dealership, including new seals. Service mechanic said all the cars on the lot have the same issue, which is very distracting. |
| Category | Unknown Or Other |
| Date | Feb 11, 2020 |
| State | TN |
| Description | Have wind whistling noise coming from the driver's side window at speeds over 50 mph. |
| Category | Unknown Or Other |
| Date | Feb 06, 2020 |
| State | TX |
| Description | I do not feel that this vehicle is completely safe. There door/window area is not sealed properly. I do not feel comfortable driving the vehicle on the highway or at a high speed because the door area seems unstable. |
| Category | Unknown Or Other |
| Date | Jan 29, 2020 |
| State | FL |
| Description | Blind spot safety warning keeps popping up after driving for about 8-10 mins. Also a loud whistling noise from drivers side like if your window is open. Very annoying whistle sound. |
| Category | Visibility/wiper |
| Date | Jan 19, 2020 |
| State | MO |
| Description | Windshield cracks easily. Kia has the same issue with teluride and kia is replacing for free if there are cracking issues. |
| Category | Electronic Stability Control, Structure:body |
| Date | Jan 07, 2020 |
| State | CA |
| Description | Two issues: 1. Warning indicator comes on along with a warning that reads "check blind-spot collision warning system." these warning come on after driving for about 10 minutes, and come on even when no other vehicles are around or in blind-spot. Seems to be a faulty sensor. At time of writing this, vehicle only has about 500 (five hundred) miles. 2. Loud whistle/wind noise from coming in from driver side door. Occurs when traveling at approximately 50+ mph. Seems like the door is not sealed properly, even though it is shut all the way. Loud noise could cause driver to be unable to hear emergency sirens, which could be fatal or cause traffic violations. With both issues the vehicle is in motion, on city streets and highway. The warning indicator with the blind spot warning will even stay on when the vehicle is pulled into a lot, comes to a stop, placed in park, and with no one around. |
| Category | Unknown Or Other |
| Date | Dec 28, 2019 |
| State | FL |
| Description | Windshield cracked at 600 miles while driving on highway. |
| Category | Steering, Unknown Or Other |
| Date | Dec 26, 2019 |
| State | CA |
| Description | 'check blind spot collison warning system' error message appears every trip after 10-15 minutes. My palisade also steers toward the center lane and does not stay in the middle of the lane as intended. I feel very unsafe being so close to oncoming traffic, and it causes arm fatigue to keep steering away from the center. Finally, there is a great deal of wind noise coming through the driver's side window/door as I drive at medium to high speeds. |
| Category | Electrical System, Service Brakes, Vehicle Speed Control |
| Date | Dec 23, 2019 |
| State | NC |
| Description | We purchased our 2020 hyundai palisade limited six weeks ago. Currently has 3000 miles. The blind spot collision warning system (bscw) has a malfunction and stops working after driving a few miles on both highway and city/country roads. There are no cars or trees/obstacles around the car when it deactivates. Restarting the car resets the bscw system, but it malfunctions again in a few miles. When the system is deactivated, we cannot turn off blind spot active assist--it gives a controller error. We tried shutting off the bscw system indicator in the heads-up display. That does not fix the problem |
| Category | Structure:body |
| Date | Dec 21, 2019 |
| State | OK |
| Description | There is a very loud whistling noise at the drivers door when driving at highway speeds with a right to left crosswind. I discovered this on a 2000 mile trip I took recently, and my ears are still ringing two weeks later. I may have hearing loss. |
| Category | Unknown Or Other |
| Date | Nov 26, 2019 |
| State | NC |
| Description | Getting a bad whistling sound from the drivers door when you go above 50 mile per hour. |
| Category | Unknown Or Other |
| Date | Nov 24, 2019 |
| State | NJ |
| Description | Whistling sound driver door at 70 mph or higher |
| Category | Air Bags |
| Date | Nov 20, 2019 |
| State | LA |
| Description | Received a postcard from my hyundai dealer stating to call the dealership about a factory recall. Called the dealership and was informed of an airbag problem so I made an appointment for repairs. Service writer at the dealership informed me the recall concerned replacing side curtain airbags. I checked this nhtsa website and there is nothing concerning a recall for airbags. |
| Category | Structure:body |
| Date | Nov 16, 2019 |
| State | VA |
| Description | There are two complaints... 1. Within two weeks of purchasing the vehicle, a crack developed in the middle of the windshield, just below the rear-view mirror mount. Per the dealership recommendation we went to safelite for an opinion about the cause, since we had no memory of anything hitting the windshield, and the safelite manager provided a written opinion (via email) that there was no evidence of impact, and it was his opinion that there was a defect in the glass. Hyundai corporate stated that since we could not prove a defect existed, it would not be covered by warranty. 2. Similar to several other complaints, there is a loud vibration that eminates from the driver side window/door whenever the vehicle reaches 50mph or higher. Usually a decrease in speed mitigates the noise, but if can be rather deafening while driving on the highway. |
| Category | Structure:body |
| Date | Nov 13, 2019 |
| State | IL |
| Description | While driving over approximately 35 mph, wind noise from driver's door. |
| Category | Unknown Or Other |
| Date | Nov 06, 2019 |
| State | CA |
| Description | Hearing loud wind noise from driver's door while driving at speed starting from 35 mph and it becoming even worse when the speed is increased. |
| Category | Visibility/wiper |
| Date | Oct 21, 2019 |
| State | VA |
| Description | While in motion on a highway a very small foreign object hit the lower side of the windshield in front of the driver. The sound of the hit was barely audible so the object had to be very small. I don't see how such a small object could break a windshield on a 2 week old vehicle |
| Category | Steering, Visibility/wiper |
| Date | Sep 22, 2019 |
| State | FL |
| Description | Less than 2 months into a brand new vehicle, the windshield cracked during a rainstorm on the highway along the line of the wipers. Nothing hit the windshield other than rain. The dealer is making us pay out of pocket for recalibration and tinting, despite the fact we have insurance. Safelite is replacing the windshield. It took 3 weeks to get the windshield. Also, the steering motor had to be replaced in less than 2 months. |
| Category | Power Train |
| Date | Sep 06, 2019 |
| State | MA |
| Description | Purchased vehicle and when we drove it at highway speeds (64-75) there was a severe vibration with low frequency rumbling (sounded as though driving on rumble strip). If we drove above 75 the vibration would lessen. We brought in into the dealer and on the first visit they first balanced tires, no change noticed although they gave us the vehicle back. Second visit they replaced rear tires and force balanced all tires, no change. Then they replaced front tires and replaced the rear drive shaft after having told us two weeks prior that they had measured the first one and it was within hyundai specs. The replacing of the drive shaft improved the low frequency vibration but did not completely eliminate it. We are currently waiting to hear back from hyundai corporate for a buy back. |
| Category | Suspension, Unknown Or Other, Wheels |
| Date | Aug 18, 2019 |
| State | IL |
| Description | Since purchasing my palisade, ive felt constant vibrating coming from the gas pedal while driving. It seems to have gotten progressively worse and now feeling vibrating in the steering wheel and brake pedal. There is no vibrating while stationary. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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I bought a 2020 Palisade and have had no problems (50K). Your writeup sounds like it was done by a Chev. / Ford executive. I have heard of the noise problem, but I have not experienced. Great car for me and a lot of car for the money. Bottom line some windshields crack, some have noise, some sky glass crack. Percent’s would be interesting. I only know my car has been great.