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Engine Stalling and/or “High Coolant Temperature” dashboard light? Read about our Jeep Compass Engine Class Action Investigation.
Drivers in the market for a compact SUV are attracted to the 2019 Jeep Compass. It offers some of the same features as the larger SUV lineup from the company, but at a lower price. The automaker’s website claims this vehicle is “Your Partner in Travels.” From the research we performed, we found that owners will have plenty of time traveling in this SUV – to the repair shop. The engine is riddled with defects, electrical systems often go berserk and the powertrain is anything but reliable.
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NHTSA Complaints for the 2019 Jeep Compass
| Complaint Category | Number of Complaints |
|---|---|
| Engine | |
| Electrical System | |
| Unknown Or Other | |
| Service Brakes | |
| Power Train | |
| Steering | |
| Electronic Stability Control | |
| Vehicle Speed Control | |
| Exterior Lighting | |
| Air Bags |
Problems with the Engine
When people search for a reliable car, the first thing that’s often considered is the engine. After all, if the motor isn’t functioning right, this turns into costly and time-consuming repairs. It’s the heart of the car. Not only is reliability a top concern, but drivers also want consistency. When turning a key in the ignition, the vehicle should start, without trouble. Then, driving down the road, you expect the SUV to perform the same way it always does, but that doesn’t seem to be the case with the Compass.
One owner wrote on Edmunds, “The vehicle’s push-button start failed 4 times the first 2 weeks I had it. Looked up online and it’s a common problem. Dealer fixed it with a software update from a technical service bulletin.”
If this were the only instance of this complaint, we would call it a fluke, but it’s not. In fact, review sites across the internet are filled with similar reports. We do notice that both Service Bulletin #21-028-19 and 18-007-19 REV A discuss a software update, but neither of them seem to relate to this malfunction specifically. Oddly, there’s no other communication available to reference from the company. It’s like getting the silent treatment. Still, we aren’t sure how customers are supposed to enjoy their “travels” when they can’t even start the engine.
Here are some actual complaints logged with the NHTSA about the 2019 Jeep Compass Engine Problems:
TL* THE CONTACT OWNS A 2019 JEEP COMPASS. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUTE 46 CHRYSLER JEEP DODGE WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,038.
CHECK ENGINE LIGHT COMES ON AND CAR WILL NOT CRANK; EVERYTHING ELSE WORKS. LET CAR SIT AND IT FINALLY STARTS. DEALERSHIP SAYS NO CODES SHOW UP. HAPPENED 5 TIMES SINCE CAR WAS PURCHASED
THIS IS A BRAND NEW VEHICLE WITH LESS THAN 100 MILES. INTERMITTENT STARTING. WILL NOT START CONSISTANTLY. KNOWN PROBLEM WITH THE VEHICLE, NEEDS A SOFTWARE UPGRADE BUT STILL DO NOT HAVE ONE. THIS IS A SAFETY ISSUE, AS YOU CAN PUT THE VEHICLE IN GEAR WITHOUT THE ENGINE E RUNNING AS THE VEHICLE THINKS THE ENGINE IS RUNNING BUT IT IS NOT!. THE DEALERSHIP HAS ACKNOWLEDGED THE PROBLEM BUT DOES NOT HAVE A FIX.
Problems with the Electrical
One of the reasons a car wouldn’t start stems from a faulty electrical system. Electrical components run just about everything in modern vehicles. When there’s a short circuit or defective part, everything goes haywire. From glitches in a stereo system to a battery that won’t charge, it’s simple to pinpoint the cause to something electric.
One driver wrote on the NHTSA website, “Car losses all electrical, won’t start. Not a battery problem. Has happened 4 times since I bought the car 2 months ago.”
Again, this isn’t an isolated instance, but you can find numerous reports from current drivers. Similarly, the company remains silent on the situation. You won’t find any service bulletins addressing the issues. Instead, it’s supposed to be considered normal that a newer vehicle won’t start twice a month. Hopefully, the boss understands when you don’t make it into work. That gives us an idea – if you don’t feel like going in one day, you can always claim it was your Compass’s fault!
Here are some actual complaints logged with the NHTSA about the 2019 Jeep Compass Electrical Problems:
VEHICLE WON’T START. ITS THE THIRD TIME IN A WEEK. THE FIRST ONE TAKE 10 MINUTES TO START, THE SECOND TIME 15 TO 20 MINUTES AND THE THIRD TIME I CALL THE DEALER AND THEY SEND A TOW TRUCK(ALL TIMES THE VEHICLE WAS STATIONARY). THEY USE JUMPER CABLES. THEY SAID IN THAT MOMENT THAT PROBABLY IS THE BATTERY BUT THEY LEAVE UNTIL NEXT DAY. NEXT DAY CALL ME TO PICK MY COMPASS AND THEY SAID THAT IT’S NOT THE BATTERY THAT THE BATTERY IT’S OK AND THEY DON’T FIND NOTHING. I’M WORRIED BECAUSE I SEARCH ONLINE AND I’M NOT THE FIRST ONE WITH THE PROBLEM
THE START/STOP SYSTEM FAILED AT A STOP SIGN AND MY CAR STALLED AND I COULDN’T GET THE CAR MOVING UNTIL I TURNED OFF THE AUTOMATIC STOP/START SYSTEM. THE START/STOP ICON APPEARED WITH AN EXCLAMATION POINT WITH THE WORDS “STOP/START SYSTEM FAILURE” ON THE DASH. MY CAR IS A MONTH OLD.
Problems with the Transmission
A car’s powertrain consists of every element that takes the power from the engine and converts it to the road. One of the major components of this system is the transmission. Malfunctioning transmissions reveal themselves in many ways, such as a bucking ride, trouble shifting or a burning smell. It’s also possible to experience engine problems that cause drivability issues. What do you do when your vehicle experiences numerous complaints that don’t point to just one part?
One driver wrote this on the NHTSA website, “Less than 2,500 miles as of today. Since start of lease in January: Check Tire Pressure System light on, checked 5 times, pressure is fine. Car stalls and stops when driving on highway. Does not accelerate. Car fails to start, says press brake and start button but does not start until 3x of turning off and on. Sometimes D flashes; sometimes A@ flashes on screen. Does not always restart at traffic lights when A@ is not pressed. For this reason I always press A@ to reduce stalling. Car will not initially started when A@ is pressed. In the last three weeks: Engine Not Warm Enough notice appears constantly despite warming car 5 plus minutes in 60 degree weather.”
By the way, that user’s complaints continue on for even longer, but for the sake of time, we figured you didn’t need much more to get the point. These are serious concerns that could lead to an accident and aren’t uncommon among the Compass driving community. With all these complaints and concerns, we wish the automaker was doing more communicating about the problems and potential fixes. Sadly, their camp is quiet. In fact, the 2019 Jeep Compass only has one recall on it to date and it’s for defective brakes. Other than that, there’s not much to report about. The Compass might be compact, but it’s clearly the elephant in the room.
Here are some actual complaints logged with the NHTSA about the 2019 Jeep Compass Transmission Problems:
I BOUGHT A 2019 JEEP COMPASS LIMITED 5 DAYS AGO ALL SEEMED WELL AT FIRST THEN ON THE FIFTH DAY I WENT ON MY LUNCH BREAK AND CAR WOULD NOT TURN ON. TRIED LOCKING, UNLOCKING, PUSHING THE START BUTTON REPEATEDLY. AFTER ABOUT 20 MINUTES CAR STARTED ON THE WAY TO MY DESTINATION THE CAR STALLED AND WOULD NOT TURN ON AND AFTER A FEW MINUTES FINALLY RESTARTED. AT THE DESTINATION CAR AGAIN WOULD NOT TURN ON AFTER BEING STATIONARY.
TL* THE CONTACT OWNS A 2019 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN 35 TIMES WITHOUT WARNING. LESTER GLENN CHRYSLER DODGE JEEP RAM FIAT WAS NOTIFIED SEVERAL TIMES, BUT HAD BEEN UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT REMEDY. THE DEALER INDICATED THAT THE VEHICLE’S COMPUTER MAY BE THE SOURCE OF THE FAILURE; HOWEVER, THE PART WAS ON BACK ORDER UNTIL MID MARCH OF 2019. THE VEHICLE WAS NOT REPAIRED. A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE CONTACT WAS UNCERTAIN IF THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBERS: 18V524000 (ELECTRICAL SYSTEM), 17V670000 (ENGINE AND ENGINE COOLING), AND 16V907000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT WAS WAITING ON A RESPONSE TO DETERMINE THE GUIDELINES TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 0.
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Complaint Data
| Category | Engine |
| Date | Mar 21, 2023 |
| State | NJ |
| Description | The contact owns a 2019 jeep compass. The contact stated that while driving at various speeds, or while stopped at a traffic light the vehicle would suddenly shut off. The failure had occurred while driving 70 mph, and while stationary at a traffic light. The vehicle was taken to the local dealer several times, but the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 16,000. The vin was unavailable. |
| Category | Electrical System, Engine, Fuel/propulsion System |
| Date | Mar 20, 2023 |
| State | MO |
| Description | This is the second time that I am writing this letter on this 2019 jeep compass when driving the lights start going crazy check engine,service transmission,power steering needs serviced, smell of gas and antifreeze and parking brake comes on and much more. I have had this jeep in the shop 5 times with no help I need help as soon as possible on this jeep it is a safety hazard and I am afraid to drive it at all I am disabled and on a limited income need help please. Thank you very much [xxx][xxx] e-mail [xxx] today date is 03/20/2023 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Category | Engine, Service Brakes |
| Date | Mar 20, 2023 |
| State | OK |
| Description | The engine start/stop light turned on saying it needed serviced. While driving. Then another message popped up on the screen and suddenly disappeared then my emergency brakes came on while driving and put me in a complete stop in the middle of the road.. Have not yet contacted anyone about this issue yet. Im worried that it will happen again and cause someone to rear end me. |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 26, 2023 |
| State | PA |
| Description | While driving in 33 degree weather my jeep compass randomly shuts off flashing a high coolant temp on the dash. This has happened twice while operating on the roadway, one of which was in the middle of navigating a 4 way traffic light. My significant other is a licensed mechanic therefore all maintenance is always up to date. This vehicle isn't low on antifreeze and is a significant safety threat to myself and my two children 3 and under. |
| Category | Steering:linkages:knuckle:spindle:arm |
| Date | Feb 24, 2023 |
| State | KY |
| Description | 2019 jeep compass. Consumer writes in regard to broken left front knuckle. |
| Category | Electrical System:body Control Module/bcm, Power Train:automatic Transmission:control Module (tcm, Pcm) |
| Date | Feb 23, 2023 |
| State | IN |
| Description | The contact owns a 2019 jeep compass. The contact stated while driving 35 mph, the vehicle stalled. There was no warning light illuminated. The contact stated that she was unable turn off or restart the vehicle. The vehicle was towed to the dealer, where the tcm and bcm were replaced; however, the failure reoccurred 6 hours later. The vehicle was towed to the dealer who informed the contact that 69 diagnostic trouble codes were retrieved; however, the dealer informed the contact they could not repair the vehicle unless the failure occurred while test driving the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 63,800. |
| Category | Engine |
| Date | Feb 20, 2023 |
| State | TN |
| Description | Driving at highway speeds today "high coolant temp" message appeared and vehicle lost power briefly, luckily not completely as I was in the far left lane with no shoulder to pull onto. I made my way to the right shoulder and realized my temp was just fine - just below 200 degrees - and vehicle operated normally the rest of the way to work. After giving it a google search and seeing all of the other complaints about this issue, I figured I better report my issue as well in an effort to get this looked into and resolved. Had my car completely shut off like so many of the other complaints I've seen, there would have been an interstate pile up with me at the bottom. |
| Category | Unknown Or Other |
| Date | Feb 19, 2023 |
| State | TX |
| Description | Dash message stated “coolant temperature too high†before shutting off completely at a stop light. Brakes locked up and could not change the gear. Car would not turn back on, and had to get my car towed out of the middle of an intersection. |
| Category | Electrical System, Unknown Or Other |
| Date | Feb 06, 2023 |
| State | FL |
| Description | What component or system failed or malfunctioned, and is it available for inspection upon request? Yes there is. I was driving on january 30th monday and the car turned off a car almost hit me in the middle of the road. The car has been parked ever since that incident. My life is in danger. I do not feel safe and nobody seems to care. Yes the dealer I went to was jeep chrysler dodge in homestead and they did not care. |
| Category | Engine |
| Date | Feb 02, 2023 |
| State | FL |
| Description | The contact owns a 2019 jeep compass. The contact stated while driving 20 mph, the vehicle stalled, and the engine oil warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa hotline. The failure mileage was 81,987. |
| Category | Power Train |
| Date | Jan 30, 2023 |
| State | MA |
| Description | The contact owns a 2019 jeep compass. The contact stated while at a stop light, the vehicle lost motive power and stalled. The contact stated that the daytime running lights running low message was displayed. The contact restarted the vehicle and the vehicle started operating normally. The vehicle was taken to an independent mechanic, and the mechanic stated that the failure was a known issue; however, the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 95,000. The vin was not available. |
| Category | Unknown Or Other |
| Date | Jan 02, 2023 |
| State | PA |
| Description | Several times I've had a “coolant temperature too high†warning flash and then my car temporarily loses power before recovering. It has happened 4 times. |
| Category | Power Train |
| Date | Dec 29, 2022 |
| State | CA |
| Description | Noticed oil on ground and took car in for check and mechanic said there might be a defect with transmission case as it is leaking atf. Also left transmission axle inner boot is leaking. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Dec 27, 2022 |
| State | PA |
| Description | Vehicle stalled out and locked up after stopping and attempting to accelerate. The vehicles emergency brakes locked on, the vehicle could not turn off with the ignition button, and when looking under the hood the electrical components had a low buzz to it. Vehicle could not turn off emergency break, accelerate, and engine turned off... |
| Category | Service Brakes |
| Date | Dec 27, 2022 |
| State | NY |
| Description | I have a lease car with just over 37 months and was told by the dealership the brake pads and rotor need replace because I did not drive the car enough. The car has only 20k miles |
| Category | Electrical System |
| Date | Dec 25, 2022 |
| State | OH |
| Description | My car kept giving me messages transmission, check engine, your car will shut down. All messages then came across the dash and it stopped running. I took it to keep dealer they put it on the diagnostic machine. Replaced my 12v start stop battery and said it's all good to go. Drove about 25 miles and another message came on drive around in a circle and recalibrate. Drove another mile and a message said engine will shut down and it did. Tried to start it it wouldn't start but my brake lights and my flood light remained on and I couldn't lock my vehicle. Checked it 8 hours later car was completely dead. Pretty sure the battery was drained it was christmas eve will wait until monday to have it towed for the second time. . |
| Category | Electrical System, Engine, Service Brakes |
| Date | Dec 20, 2022 |
| State | CA |
| Description | The car has gone completely dead on at least 5 separate occasions since I got it about a year ago. There could be a plethora of reasons why but the dealer never seems to have an answer. The car can shut off for up to 5 minutes in my case and I'm usually stuck in traffic. It is dangerous and produces severe anxiety. When the car stops like that the e brake comes on and sometimes all I can do is manually unlock the door to get out can't even move the shifter. I have had numerous issues with the car feels unsafe until they fix the root of the problem |
| Category | Unknown Or Other |
| Date | Dec 19, 2022 |
| State | IN |
| Description | My car just shuts down randomly while I'm driving it. The dashboard lights up red and says overheated. It doesn't start back up right away. I have had it to the dealership several times for this problem. They hook it up to their computer and it doesn't show anything wrong. This has been a continuing problem for the last several months. I do not feel safe driving this car. I never know if I'm going to make it home safely. |
| Category | Electrical System, Engine |
| Date | Dec 16, 2022 |
| State | MI |
| Description | I was driving down the road going about 40mph, it lost power, I coated into a nearby parking lot because there was no acceleration pulled off the road, shut it off and it did restart the next morning it was dead it tried to turn over, then it did jump I went ahead and got a new battery and it has been starting |
| Category | Engine |
| Date | Dec 14, 2022 |
| State | MO |
| Description | The contact owns a 2019 jeep compass. The contact stated while driving at various speeds, the vehicle lost motive power and failed to restart on various occasions. No warning lights were illuminated. The vehicle was towed to a local dealer, where the failure codes were cleared; however, the failure could not be duplicated. The contact then stated that while driving at an undisclosed speed, he smelled antifreeze, and the vehicle then lost motive power with the check engine, performance transmission, seat belt, and various other warning lights illuminated, and messages displayed. The contact stated that he replaced the battery; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 43,000. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Dec 11, 2022 |
| State | NY |
| Description | Auto stop star keeps on acting up I just purchased the car I had it stall on me change one battery stalled on my agin change the other battery now I have to take it to the shop again for same issue got the car march,5,2022 1st problem july,5,2022 2nd problem november,21,2022 3rd problem december,3,2022 |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Dec 09, 2022 |
| State | GA |
| Description | About a month ago my car showed a warning that essentially said "find a safe place to stop your car will stop soon". I had to get a jump start but I did make it to the dealership to get the batteries changed. A week or so after the return of car my check engine light came on again. It went off 2 days later but the car stalled as I was driving it shortly after. I was at a stop light and it just shut down. I had to put the car in park. Turn it off and restart it. Saturday I was on my way to work and the coolant temp went full red, then no notches and the car stopped while I was driving. I had added coolant the day before because it wouldn't blow heat only cool air. Nonetheless it is currently in the shop. I had to get it towed as it started smoking. The biggest problem is that this time it did not advise that it would stop. It just stopped at 6:30 am in the dark on a 4 lane road. |
| Category | Electrical System, Engine, Power Train |
| Date | Dec 08, 2022 |
| State | NJ |
| Description | While driving with the automatic start / stop on, the engine shuts down and dashboard light issues a coolant warning light. After a few seconds the engine goes back on. This happens periodically and is not a safe situation. |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Dec 07, 2022 |
| State | AL |
| Description | While traveling down the roadway, a message will pop up on the middle information area that reads, “stop safely vehicle will shut off soon.†both the main battery, auxiliary battery checked and both tested good. (replaced both less than 2 months ago) no check engine light. No battery light. No change in voltage. No change in any temperatures. The vehicle did shut off. But after shutting off for about 10 minutes, started back up with no problems. However after driving in secondary road for about 15 minutes, the same message popped up on the display. |
| Category | Engine |
| Date | Dec 07, 2022 |
| State | GA |
| Description | 2 incidents in traffic, in savannah, ga our 2019 jeep compass, temperature gauge shot up and engine shut down, took a minute for my daughter who was driving to start it back up and continue. Had dealer check it in hinesville, ga. And could not recreate the same result |
| Category | Engine, Vehicle Speed Control |
| Date | Dec 07, 2022 |
| State | MA |
| Description | While driving on the highway traveling about 70 mph in the middle lane the car went into a "limp mode" and the vehicle started decreasing speed and I was not able to accelerate using gas pedal. I was able to move over to the slow lane to exit. At traffic light, I had to shut car off and restart. I brought to the car back to the dealership bourne auto sales in easton ma where I purchased the vehicle for inspection they could not reproduce the problem, thus they could not find any issues wrong and could not fix. It's unknown if warning lights came on prior to incident and there no sounds prior. My safety and my child's safety and the safety of others traveling on the highway were at risk as there could of been a major accident traveling at a high rate of speed then decreasing speed on a mulit lane highway. |
| Category | Engine |
| Date | Dec 07, 2022 |
| State | MO |
| Description | Late july 2022, vehicle started indicating engine over heating regardless of appropriate coolant level. Vehicle then began to not start most times when attempting to turn car on. While driving on expressway, car completely shut off. Was able to coast to the side of the expressway out of the way of other vehicles. Vehicle was taken to a shop where the diagnosis was as follows: engine replacement, radiator replacement, system flush. There is an ongoing investigation currently regarding this type of vehicle. |
| Category | Electrical System, Engine |
| Date | Dec 06, 2022 |
| State | MI |
| Description | While sitting at a stop light, the engine stalled and would not restart. The brake pedal had no freeplay and was more difficult than normal to press. After about 30 minutes the vehicle restarted normally but required a lot of pressure on the brake pedal. No check engine or other warning messages appeared on the dash. |
| Category | Service Brakes |
| Date | Nov 30, 2022 |
| State | NY |
| Description | The contact owns a 2019 jeep compass. The contact stated while his daughter was driving at an unknown speed and approaching a traffic light, she depressed the brake pedal but failed to stop the vehicle, causing the vehicle to rear-end another vehicle. The driver informed before the accident, multiple warnings light were illuminated. The air bags did not deploy. The driver sustained back injuries but did not seek medical attention. A police report was filed. The driver was able to drive to their residence. The contact took the vehicle to a collision shop and had the exterior of the vehicle repaired and the computer was reset. The vehicle was repaired but the same day they release the vehicle, multiple warning lights were illuminated for a second time. The contact took the vehicle to the local dealer, where it was diagnosed with needing the brakes and tires to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 18,000. |
| Category | Electrical System, Service Brakes |
| Date | Nov 14, 2022 |
| State | NJ |
| Description | Numerous times while driving at a low speed the emergency brake suddenly came on for no reason. Car lost all ability to accelerate or brake at all. Had to be shut down multiple times to clear system to function again. Extremely dangerous in traffic for this to happen. Car has only 10000 miles and is maintained in every aspect. |
| Category | Electrical System |
| Date | Nov 04, 2022 |
| State | TX |
| Description | Auto start stop system error. Also initiated a check engine light, right turn signal not working, brake lights stopped working, and parking light stopped working. Safety issue because inoperation of lights poses issue with other drivers. Vehicle has 17,500 miles. |
| Category | Exterior Lighting |
| Date | Oct 13, 2022 |
| State | CA |
| Description | The right headlamp stopped working and jeep keeps recommending fixes that don't work. This has created a big expense because they recommended running the diag, replacing the bulb, replacing the fuse, then finally replacing the entire head lamp assembly. The headlamp still does not work and this is a safety issue. |
| Category | Engine |
| Date | Sep 15, 2022 |
| State | TX |
| Description | The contact's granddaughter owns a 2019 jeep compass. The contact stated that on several occasions while her granddaughter was driving at undisclosed speeds, the vehicle stalled without warning. The contact's granddaughter was able to restart the vehicle; however, the failure recurred. There was no warning light illuminated. The vehicle was towed to an independent mechanic where the failure could not be duplicated. The dealer was notified of the failure and scheduled an appointment. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable. The vin was invalid. |
| Category | Lane Departure: Assist, Steering |
| Date | Sep 09, 2022 |
| State | VT |
| Description | - unsure of fault as it hasn't gotten inspected by mechanic or insurance but when start it indicates issue with steering and esc system - safety of self and others was severe if wasn't controlled or in un-ideal conditions - condition has yet to be reproduced or confirmed, sitting in mechanics lot now, not inspected yet - no messages or warnings but the steering would auto correct to left and right randomly when straight driving on the highway |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Aug 29, 2022 |
| State | FL |
| Description | The on off start failed to operate. It didn't start two mornings and I had to have it jump started. It failed to start while parking. The sheck auto start light finally came on. I called the jeep dealer and I can't get an appointment until october and I am afraid to drive the car like this. In 2020 it malfunctioned while I was driving over red mountain pass on a cliff edge and luckily wasn't killed. They repaired it. But now it is n ot working again. |
| Category | Air Bags |
| Date | Aug 22, 2022 |
| State | FL |
| Description | 2019 jeep compas sport still under warrenty was involved in a head on collision with an estimated speed of 40 mph. The airbags did not inflate. I was not able to remove my child from vehicle to safety. Sprain of ligaments of cervical and thoracic spine ,cervicalgia ,precordial pain ,thoracic pain. Two months have passed and I still have a problem picking up my 1 year old when im actualy able to. The seatbealt injury sustaned has undeniably resulted in medical problems aswell as everyday hardship in my physical abilities. No warning lamps, messages or other symptoms were noticably present. |
| Category | Exterior Lighting |
| Date | Aug 20, 2022 |
| State | TX |
| Description | Oem xenon headlight do not turn on at all while vehicle is running at times, other times they will turn on a few minutes after vehicle has been running and stay on until it is turned off, makes no difference if switch is on the headlight on position or auto. Turned on high beams turns off the fog light and does not turn on either low beam or high beam. No solution has been found with 2 master mechanics have looked at it and internet search revealed other people are having this issue with no resolution. This is a huge safety concern. |
| Category | Electrical System, Forward Collision Avoidance: Automatic Emergency Braking |
| Date | Jul 26, 2022 |
| State | NY |
| Description | The compass randomly stalls when the auto stop start is engaged and the car is stopped. It stalls when we press the gas and the emergency brake automatically engages. The car has to be put in park, emergency brake turned off and then restart the car. It has happened at stop signs, lights, traffic and intersections. It does not happen when we press the stop start button so it does not go on. Brought to the dealer and they could not recreate and never heard of problem. They had it for 10 days. |
| Category | Equipment:electrical:infotainment:video (touch)screen/monitor/unit |
| Date | Jul 19, 2022 |
| State | OH |
| Description | The contact owns a 2019 jeep compass. The contact stated there were bubbles in the touch screen display. The contact stated that the display would activate with several features on and off. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the touch screen needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the nhtsa for assistance. The approximate failure mileage was 49,000. The vin was not available. |
| Category | Engine |
| Date | Jul 11, 2022 |
| State | VA |
| Description | My car is consuming to much oil it doesn't have a linking, I have to put 2 -1/4 every week and the car stop stop when is on the middle of the traffic on the highway |
| Category | Electrical System, Engine, Power Train |
| Date | Jun 28, 2022 |
| State | PA |
| Description | My 2019 jeep compass trail hawk shuts down either while driving or stopped. The message that appears is "coolant temperature too high" . It is a sever safety issue as it happens while idling at traffic lights. As soon as I let off the brake it stalls and displays that message. I have to put the jeep in park, restart the engine. This also happens while driving. Sometimes I can power through. Once it happened and another error message came up and said "throttle engine service disabled". I have had the jeep to an authorized jeep service station (kelly jeep) many time without resolution. We are concerned about operating the vehicle. |
| Category | Electrical System |
| Date | Jun 14, 2022 |
| State | TX |
| Description | The contact owns a 2019 jeep compass. The contact stated while the vehicle was on auto start and driving 65 mph, the vehicle started jerking and stalled without warning. The contact stated that several unknown warning lights illuminated after the vehicle stopped. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic however, no failure was determined. The contact scheduled an appointment with the dealer for the vehicle to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 30,000. |
| Category | Engine |
| Date | Jun 06, 2022 |
| State | LA |
| Description | On 2 separate occasions our 2019 jeep compass sport has stalled while driving. Once at a red light & once while exiting the interstate. Both times the car had to be pushed out of traffic and would not restart for approximately 20 minutes. The most recent while exiting the interstate the cars parking brake engaged and would not turn off. Both times the car was taken to the dealership and we were sent home saying there were no codes and they could not duplicate the problem. |
| Category | Service Brakes |
| Date | Jun 06, 2022 |
| State | LA |
| Description | Car has been emitting a loud scraping squeaking sound when braking for months. I took it in to dealership to be inspected in february thinking that we needed brakes but were told there is nothing wrong with the brakes & the problem could not be duplicated. I got in the car with the advisor and the problem duplicated but they would not look at it any further due to being understaffed we had to go back and leave the car for them to diagnose it. The car has been at the dealership for almost a weak now (since june 1st 2022) and they say they can't duplicate the problem and everything looks fine. I don't know how a car can make such a sound and there be nothing wrong. I see there was a brake recall & they were bleeding brakes for the solution but my vin number doesn't produce that recall option. The first dealership visit for this complaint was february 2022. It is june and the compass is at the shop again to be diagnosed. But I'm being told they can't duplicate the problem. |
| Category | Engine, Unknown Or Other |
| Date | Apr 05, 2022 |
| State | CA |
| Description | I'm having the same issue with my jeep compass 2019 as hundreds of others with no help from jeep. Engine stalled 4 times already this month after a quick error message "coolant temperature too high" was displayed and immediately disappeared. But enough for the engine to stop completely. It happened at freeway exit ramp, driveway ramp, traffic light. Someone will get killed. I contacted jeep. No help even though they are aware of this issue. Dealer could not recreate problem. Paid a fortune. Got it out of the dealer and it is still doing it. I can't keep driving like this. I called my old mechanic and he said that only a dealer can do a software update since it seems it is a glitch. Dealer updated software. Still doing it. Somebody needs to take this seriously before it is too late. I need somebody to help me. This site mentions this issue multiple times and shows that jeep is aware of this issue. No dealer has been able to fix it: https://www. Myjeepcompass. Com/threads/error-message-%e2%80%9chigh-coolant-temperature%e2%80%9d. 44398/ thank you. |
| Category | Electrical System |
| Date | Apr 04, 2022 |
| State | CA |
| Description | Since I purchased my jeep compass trailhawk in february 2019, sporadically a message appears on the dashboard display about "high coolant temperature" and immediately sends the vehicle to shut down and after a couple of seconds the error disappears and the temperature returns to normal. I must clarify that at no time does the vehicle overheat. This error occurs at any time of the day, regardless of whether the vehicle is cold in the morning or after driving for several hours; sometimes it occurs several times a week and sometimes not at all for weeks; the vehicle may be stopped at a traffic light or in motion on the highway, a particular situation that worries me greatly, because when this happens, the vehicle locks up for an instant (approximately one second) in which the steering hardens and the vehicle tends to stop abruptly, and I fear that this may cause damage to my car or even worse cause an accident. This situation has been reported since the first time it happened (about 11 months ago) and I have had to go to the garage about 10-15 times. In each occasion the technical team has tried to solve the problem without success, they even replaced a control module, installed updates, ran the scanner, and made long driving tests trying to recreate the condition that causes the error without succeeding. |
| Category | Engine And Engine Cooling |
| Date | Mar 28, 2022 |
| State | NJ |
| Description | The contact owns a 2019 jeep compass. The contact stated that occasionally the vehicle would stall and shutoff without warning. The contact stated that there was a period between the vehicle stalling and being restarted. The time between shutdown and restarting might vary. The failure occurred at various speeds. The check engine and engine cooling system failure warning light had illuminated. The contact took the vehicle to the dealer however, the mechanic was unable to identify the cause of the failure. The contact stated that several other electrical shortages were experienced. Additionally, the contact stated that the vehicle was consuming an excessive amount of fuel. The manufacturer was made aware of the failure and referred them back to the dealer. The approximate failure mileage was 43,000. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Mar 07, 2022 |
| State | NY |
| Description | On 3 different incidents, my 2019 jeep compass trailhawk has stalled when I was slowing to a stop or stopped but not in park. I have had difficulty restarting the jeep (once at an intersection and the other at a car wash) and the power steering as well as the emergency brake were not working. Also, the jeep is making a "lift off" sound when the vehicle increases its rpm (usually around 35mph-45mph). My foot is usually on the brake and not in the parked gear and just stops running. |
| Category | Steering |
| Date | Mar 03, 2022 |
| State | MD |
| Description | While driving on the highway, my car shut down and when I attempted to restart I got a “power steering system hot, performance may be limited†message. Had no steering control and unable to power on until the system cooled. It happened a few times while driving home and almost got rear-ended. Currently unable to drive the car because it continues to power off while driving with the above message appearing. I took the jeep compass to the dealership and was not told what the issue could possible be. |
| Category | Engine |
| Date | Feb 23, 2022 |
| State | MD |
| Description | The contact's wife owns a 2019 jeep compass. The contact stated while his wife was driving at approximately 35 mph, the vehicle stalled in the middle of the road. The contact's wife was able to restart the vehicle. The contact's wife stated no warning lights were illuminated prior to the failure; however, the oil pressure light illuminated afterward. The contact stated that the vehicle also occasionally stalled after being shifted into reverse. The contact took the vehicle to the local dealer, where it was diagnosed with needing an oil change. Additionally, the start/stop battery was replaced. The vehicle was repaired however, the failure reoccurred. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000. |
| Category | Engine |
| Date | Feb 14, 2022 |
| State | NM |
| Description | Engine stops during operation on the road. Occurs sporadically. Engine light illuminates, "high coolant temperature". Not able to restart vehicle and must wait a few minutes before starting. The illuminated light gauge turns off. Coolant levels in reservoir normal. Has occurred 12-15 times since ownership. No illuminated lights to take to mechanic. |
| Category | Electrical System, Exterior Lighting, Steering |
| Date | Feb 08, 2022 |
| State | MO |
| Description | Will not start, it's not the car battery or fob battery |
| Category | Forward Collision Avoidance: Adaptive Cruise Control, Unknown Or Other |
| Date | Feb 08, 2022 |
| State | CO |
| Description | Error message on the dash about the coolant being very hot the vechicle stops and shuts off while being on the road. I was on the high way and the vehicle just decided to shut off. Very dangerous |
| Category | Seat Belts |
| Date | Feb 02, 2022 |
| State | WA |
| Description | The webbing on my passenger side seat belt is inexplicably worn and ripped. It looks as if it became worn over time by the seat belt latch vibrating against it. The webbing fabric may have been irregular too. It is very strange, I will attach photos. I don't know when or how the damage occurred because I rarely have passengers in my vehicle. It was discovered yesterday when I did have a rider. The damage is too high up on the belt to have been chewed by the dog. The dog has never been left unattended in the car, is too small to have reached the belt, and is secured in the back seat with a harness and locking tether while traveling. One dealer, c. H. Urness motors in the dalles, or, wanted to charge me over 0 for repair and make me wait 3 months for the part despite my car being under warranty. They offered to expediate the process to five days for an additional fee. Supposedly the part is out of stock but for and additional charge, it can become "in stock" in five days. University auto in ellensberg, wa is attempting to make the repairs under warranty. I should hear back from them in the next few days. I am concerned that I can not safely transport passengers until the repair is made, that one dealer is attempting to overcharge and make me wait for the repair, and that there may be an issue with the manufacture of the seatbelt itself. Thank you. |
| Category | Electrical System, Service Brakes |
| Date | Jan 19, 2022 |
| State | WI |
| Description | 2019 jeep compass limited - around may 2021 brake light comes on stays on for awhile then turns off and on at random while driving and while stopped. Then the brake fluid low light comes on randomly while driving or stopped. Then has to go away since it's where speedometer is then the brake light stays on. Then the auto start/stop light said unavailable. Then the 4 wheel drive unavailable light randomly pops up not as often as the brake lights which are daily actually like 15+ times a trip which also means it is dinging every time a light goes off. I have been to the dealer several times and nothing is ever fixed. This is a safety hazard I can not have my family in this jeep if I have a faulty brake and electrical system !!! There are lots of issues posted online about this faulty electrical system. How can jeep excpect me to drive around with possible faulty brakes?? Seems a recall needs to happen as this is a safety hazard!!! I will not even be able to pass emissions and get it registered if I have error messages! Almost 10 months and still having this ongoing daily error message issue and dealer is of no help as well it is reported to jeep customer care. Which they don't care either. Seems everyone knows about this electrical issue and from what I read it just gets worse !! How can brakes and faulty electrical system not be a hazard??!! I do not feel safe and don't even want this jeep at all. Come on jeep do you want your children/spouses/parents driving such a death trap? |
| Category | Electrical System, Engine, Steering |
| Date | Dec 18, 2021 |
| State | VA |
| Description | The vehicle will suddenly shut off while driving, randomly and without warning. Every dash light will illuminate, power steering goes out, the engine will shut off and will not start back up for 5 minutes or more. This has occurred while stopped at a stop light and while going 60mph in a tunnel. It is a hazard to the driver, passengers, and all surrounding drivers. The vehicle is still under factory warranty, the dealership is offering no assistance, jeep corporate is also unhelpful. The vehicle is unsafe. |
| Category | Electrical System |
| Date | Dec 17, 2021 |
| State | PA |
| Description | I was driving and my car completely shut down for “high coolant temperature†and then just turned back on like nothing happened |
| Category | Unknown Or Other |
| Date | Dec 04, 2021 |
| State | OR |
| Description | The uconnect 8. 4 system in my vehicle frequently locks up, and causes the reverse camera to remain on even when the vehicle is not in reverse |
| Category | Electrical System, Engine |
| Date | Oct 27, 2021 |
| State | CA |
| Description | The contact owns a 2019 jeep compass. The contact stated that the vehicle would not start. The contact stated dynamic steering torque service required, service esc system, and service hill-start system warning messages were displayed. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 47,000. |
| Category | Electrical System, Engine |
| Date | Oct 26, 2021 |
| State | FL |
| Description | I have always been a jeep owner, grand cherokee, I decided to go with the jeep compass and I haven't had any issues until the beginning of the month. I changed the battery and still had the issue that the car wouldn't start. I brought to chrysler jeep and they changed the secondary battery and they reset it so I don't get the a symbol with exclamation point. Picked up my car from oil change, on my way I stopped at a traffic light at an intersection, it stalled on me. Completely turned off, the radio worked, the windows were able to go up and down. After a minute it turned back on. I brought it back to the dealer the next day, they had it for 4 hours and they said they didn't find anything wrong with the vehicle and they reset everything and I should be fine now. That sunday, it stalled on me 3 times and this time it took 5-10 minutes before it restarted. It was the scariest moment in my life, I had my 6year old in my car and this car would not start. I brought it back to jeep on monday the 25th and they still have it and they cant figure out what is wrong. They called me and said that they drove it and there is nothing wrong, I told them I do not want the car back until they fix it. Now its tuesday, and they still cant figure out the problem, this is a lease vehicle and they wont even give me a loaner until they find the problem. It just shuts off when you stop always at a traffic light. I told them the 3 things that popped up and they looked at me like im crazy... Service hill start system, service esc system and dynamic steering torque service req'd, they said no codes came up, then they said 2 codes came up but they still cant figure it out. It is dangerous for your car to stall without notice especially when you are leasing it expecting for it to be ok and no issues. |
| Category | Engine, Fuel/propulsion System, Steering |
| Date | Oct 16, 2021 |
| State | IL |
| Description | On at least three separate occasions, without warning, the coolant sensor suddenly goes in to a false coolant temperature alarm as if the temperature has climbed to maximum heat. While the alarm is active, you are unable to accelerate and have no power steering. After a second, the alarm vanishes and coolant temperature gauge shows temperature back at normal operational level. This has happened while driving 65 mph on a highway. This also happened while trying to make a left-hand turn at a busy intersection. This is quite frightening and if this were to occur at the wrong moment could easily result in an accident. Other owners of the same model vehicle have reported this exact same issue in online forums such as myjeepcompass. Com. In all reported cases, dealers and mechanics are unable to determine the problem after replacing the coolant sensor and trying every possible solution. I believe this is a software or firmware issue causing a false coolant temperature alarm to trigger. I reported this to jeep and they only recommended bringing the vehicle to a local dealer. |
| Category | Unknown Or Other |
| Date | Oct 04, 2021 |
| State | AR |
| Description | My daughter was driving her jeep cherokee on the interstate saturday night when the closed sunroof completely shattered, dropping shards of glass on her. We called the dealership where we purchased the car and was told to file an insurance claim. This is a safety issue involving a defective product and not caused by the driver. |
| Category | Lane Departure: Blind Spot Detection |
| Date | Sep 30, 2021 |
| State | TN |
| Description | Blind spot warning message comes up "blind spot temporarily unavailable". At this time the lights on each mirror freeze and stay on, and blinker will not turn off. This happens frequently when using the blinker and changing lanes on the interstate. You can sometimes touch blinker again and it will go off and the lights on mirror will then go off. However, sometimes you have no control of getting the blinker to shut off and lights to go off on mirrors. Problem was recreated once, and dealer thought they had it fixed. It started doing it again the next day. I took to dealer again and they could not recreate the problem. Since there is no recall on this issue, they are unable to locate what is causing this. I spoke with dealership again and they asked me to try to bring it in if possible, when problem occurs. I have agreed to do this. Dealership has been very helpful trying to get this problem figured out, but they haven't been able to get it corrected so far. |
| Category | Electrical System |
| Date | Sep 24, 2021 |
| State | WA |
| Description | The contact owns a 2019 jeep compass. The contact stated that the air conditioner was blowing out shiny white participles into the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer and was diagnosed that the debris was from an outside source. The evaporator coil was cleaned however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 42,000. |
| Category | Electrical System, Engine, Steering |
| Date | Aug 23, 2021 |
| State | GA |
| Description | Bought my 2019 jeep compass on may 21st, 2019 and it's been in and out of the dealership for the light on gear shift flickering, batteries not charging, radio would change itself, etc. Just in november 2020, I had to take it back to the dealership and get the computer component/frame replaced and that was at 40,000 something miles. Now, after driving this morning to do a couple of arrands in town, it will not do anything. Lights on the dash comes on, break is stiff, warning messages were popping up (like "steering torque service required" "anti-lock brake system service required" "ecs system need service" etc.), mileage on dash is flashing, gas reads full then it drops down to empty and then nothing, engine light stays on during this whole time, can't get gear shift to move out of park, auto start/stop light doesn't come on, brake comes on and off now can't get it turned off, traction is off and won't come on. The dash will read and show that the engine is on but won't turn over. |
| Category | Tires |
| Date | Jul 15, 2021 |
| State | NJ |
| Description | The contact owns a 2019 jeep compass equipped with continental tires, tire line: procontact tx, tire size: 225/55/r18, dot number: a35lwbjd1019. The contact stated that front driver's side tire loss air pressure intermittently. The vehicle was taken to the dealer where the tires were inspected and rotated. The manufacturer was notified of the failure. The contact was informed that the vin was not under recall. The failure mileage was approximate 22,000 |
| Category | Engine, Unknown Or Other |
| Date | Jul 07, 2021 |
| State | CA |
| Description | I was driving with my daughter in the car and when the engine shut off on me. Luckily I was pulling up to a red light. I was able to stop but the brakes locked up on me and I couldn't restart the car. Many warning messages appeared like "steering torque service required" "anti-lock brake system service required" "ecs system need service" etc. I had just had my car serviced for a routine oil change a couple of days before at a jeep dealership and nothing was mentioned to me that needed servicing. I then had the car towed to the dealership autonation roseville chrysler jeep and dodge and they do not know what is wrong with it. This is a real safety issue with a car shutting down while driving. I am just happy that I wasn't on the freeway when this happened. |
| Category | Electrical System, Engine |
| Date | Jun 28, 2021 |
| State | NY |
| Description | On 4 seperate occasions, I have been driving at highway or cruising speeds and my vehicle will completely shut down. The dash will illuminate that the auto stop/start is not working, then it will say "stop safely, vehicle will shut down soon" and the car will shut down. It will then take approximately 10-15 minutes for the car to restart. I have taken into my dealership every single time it happens; they've replaced main battery, auxillary battery, replaced battery terminals and have said it "was just a fluke". The light and issue have been reproduced only once by the dealership but no diagnostic codes appear when lights come on. Dealership states mopar/jeep will not authorize repairs for undiagnosable issue as it's still under warranty. The last time this happened, I had my 5 month old son in the car and we shut down on the tappan zee bridge. It's happened on a small 2 lane road at 10pm, I now have flares in my car for this reason so I'm not rear ended as I fear for my life. |
| Category | Engine, Power Train |
| Date | Jun 16, 2021 |
| State | CA |
| Description | 1. I believe it's the "auto start-stop" feature in the vehicle 2. While at a stoplight in a busy intersection, my vehicle has stopped twice, putting my children and myself in danger, making it a high risk for a serious accident with other motorists. This vehicle has also had a minor stall while driving on the highway. Luckily it didn't completely shut off but gave us a minor jerk. 3. Not at this time; the dealer has requested to test drive the vehicle for up to 200 miles to recreate the scenario. I don't believe 200 miles will recreate the scenario, especially when they say it could be the vehicle oil consumption. Since the first time we took it in, they lowered the recommended oil change by 3k or 4k instead of the original 5k. While in the care of the dealership on (6/15/2021) they made an oil change, so I am sure they will not encounter anything in this 200-mile test drive. 4. Yes, this is the second time the dealership has inspected the vehicle's issue with no response to why the dealership mechanics can't fix the issue. When will the manufacture take responsibility and recall the 2019 jeep compass. Why put people's lives at risk when informing the dealership of the dangers of this vehicle. 5. The jeep compass displayed no warning lamps; the vehicle just stalled. |
| Category | Engine |
| Date | May 20, 2021 |
| State | VA |
| Description | I purchased my 2019 jeep compass september 29th 2020, on march 20th 2021 my engine and radiator needs to be replace, both warranty refuse to repair engine & radiator |
| Category | Engine |
| Date | May 15, 2021 |
| State | VA |
| Description | My engine and radiator needs replaced, I am now seeking help for repairs from warranty or full refund for car and expenses used to provide daily transportation, both warranty refuses to fix the 2019 jeep compass. I purchased the 2019 jeep compass on september 29th, 2020, from enterprise car sale in virginia beach, va. March 20th, 2021, the jeep compass shutdown on the freeway at 65 mph. I immediately called warranty services for towing to the nearest chrysler dealership, hall chrysler dodge jeep ram chesapeake, located 3353 western branch blvd, chesapeake va 23321. The vehicle was reviewed three times within the 25 days that the vehicle spent. ,231, is a remainder balance, I'm still paying car-note of 0 a month. National center for dispute settlement has denied my complaint. I've pleading for 2 month for help, I've only had the car for 6 months. I received a letter on 3/15/2021 from continental for tire defection on the car, I |
| Category | Electrical System, Unknown Or Other |
| Date | May 07, 2021 |
| State | GA |
| Description | On may 1st 2021 I was driving my car home which I've only had for about 7 months (under 36k miles) home and my windshield wipers started moving (even though they weren't on) I turn the knob to turn them off and I get a message that 'service shifter'. I go home and park the car. About a hour later I come back out and try the car again and same thing windshield wipers moving while off, turn the knob to turn them off and 'service shifter' message pops up along messages about my lights being out, my a/c quit working and my break light came on! To top it off my gear shift was completely black and you could not put it into any gear. Would not move. Though it was in the park position the car would not turn off because it was saying it wasn't in park. It was a complete nightmare. What if this would've happen in drive or reverse?! I go on a car gurus forum and there are hundreds of people who have had this issue. Where is the recall?!?! People are going to get hurt by this. So I guess jeep/chrysler would rather have lawsuits then to fix this ongoing problem. The dealer has had my car for almost a week and still no update. This is ridiculous! Jeep do better! |
| Category | Engine, Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes |
| Date | Feb 19, 2021 |
| State | NY |
| Description | Today my car stopped (again) in the middle of the road as I was driving and the emergency brake light went on. This is the third time that this has happened to me and I am literally scared out of mind to drive this car that I purchased for my birthday. I've only had the car for 6 months and this is a major safety hazard. |
| Category | Engine |
| Date | Feb 16, 2021 |
| State | CO |
| Description | On three different occasions, while driving on a major road, the vehicle engine just stopped. At the instant the engine stopped, engine caution lights illuminated saying the coolant had overheated and allow the engine to cool. Placing the transmission in neutral, the engine was restarted and the journey continued. The vehicle was taken to an authorized jeep repair facility where they test drove it and could not duplicate the problem, there were no fault codes in the computer, and basically nothing they could do to troubleshoot the problem. This is most definitely a matter of life safety. The engine stalling at the wrong time could cause a terrible accident. |
| Category | Electrical System, Engine, Exterior Lighting |
| Date | Feb 15, 2021 |
| State | CA |
| Description | My 2019 jeep compass started having issues in september 2020. It shut off at a red light on highway 76 in oceanside, ca with my family in the car. Shortly after, it started becoming sluggish when pulling out of the driveway and backing into the street. Shifting between park and drive it stalls, the lights on the gear shift have since gone out. I have refused to drive or register my vehicle since oct. 2020 because I am terrified to drive it with my child in the car. I make my monthly payments on time and have been told to report my issues here. My 2019 jeep compass is a paperweight at this time. |
| Category | Engine |
| Date | Feb 04, 2021 |
| State | FL |
| Description | Tl* the contact owns a 2019 jeep compass. The contact stated while driving 45 mph, the vehicle stalled. The contact restarted the vehicle and the vehicle worked as designed. The auto start/stop warning indicator light was illuminated. The vehicle was taken to suncoast chrysler jeep dodge ram (8755 park blvd n, seminole, fl 33777, (727)393-4621) to be diagnosed. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage 556. |
| Category | Forward Collision Avoidance: Automatic Emergency Braking, Service Brakes, Suspension |
| Date | Feb 04, 2021 |
| State | NJ |
| Description | I parked my car in my drive lastnight just like every night; and I walked out this morning and the back end of my car was in the street! It rolled back more than half of my driveway! Please understand that yes it snowed here in nj however there was rock salt (a significant amount on my driveway - township grade) there was a very light amount of snow nothing crazy that would've caused this. My driveway is not a hill or harsh slopping at all. I'm concerned for not only my safety and of course for my car, but what if that rolled further?... What if it hit someone walking their dog.. Or another vehicle passing by? |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Jan 26, 2021 |
| State | MS |
| Description | I bought my 2019 jeep compass limited from a dealership on 11/18/2020. Since that day it has been in the shop 4 times. Three times because the start /stop kept coming on saying to have it serviced and because it stopped on me at a stop sign and would not go, had to turn it off and it craked again telling me start/stop has malfunctioned! Today1/26/2021 all lights on dash came on it lost power on the interstate and told me to stop have engine serviced now. Shut down would not crank had to call a tow truck to take to delearship. From what I have read these cars are a piece of crap and jeep needs to take notice!! Jeep should not be allowed to sale a vehicle with so many known problems!! So sorry I left honda for this!!!!!!!! |
| Category | Engine |
| Date | Jan 22, 2021 |
| State | OH |
| Description | On 3 separate occasions now the car randomly shuts off while driving. This is a huge safety concern as once it was on the highway- the car shuts down and starts to decelerate- you loose power steering and power brakes and the car is hard to control- the last incident almost caused an accident- has been to the dealer 3 times and they are basically just throwing darts at trying to fix it. The first fix was just a computer update, the second fix was a thermostat and housing the third fix was an auxiliary battery? |
| Category | Engine, Power Train, Vehicle Speed Control |
| Date | Jan 15, 2021 |
| State | MS |
| Description | So my vehicle has been really sluggish. Half the time it doesn't want to accelerate, and when it does it sounds like it's having trouble shifting gears. When getting on the freeway my vehicle will get to the speed of 50 mph and my rpm reading between 4000-5000. I have tried to let my foot off the gas, my speed goes down but rpm stays the same. This is really scary especially when you have to get on a busy highway with a speed limit of 70, and you can only go 50-55. I am a first responder, some times I use my personal vehicle to respond to incidents, due to location. |
| Category | Service Brakes |
| Date | Jan 13, 2021 |
| State | CO |
| Description | From purchase date the brakes felt bad. I have taken my car to 2 dealerships and 3 times total to complain about the grinding and brake grabbing and told nothing is wrong or no recalls, so they didn't want to address this ongoing issue. |
| Category | Electrical System, Engine, Power Train |
| Date | Dec 07, 2020 |
| State | SC |
| Description | When trying to start the car it will turn over but not start. The car turns on as if it will start but doesn't completely crank. This is not the first time since I've had this car that it has not crank. It has also turned off in the middle of traffic on a very busy highway while at a red light and did not turn back on. This is a problem I see many people are having with this similar vehicle. |
| Category | Service Brakes, Steering, Wheels |
| Date | Nov 26, 2020 |
| State | TX |
| Description | Making a turn around and the car went over the curb barely at 20 mph or slower and then the car became in drivable. I have been told the rack and pinion is broken and that jeep has a 700+ people waiting list for the part because there is a bug in the part and they refused to release it to the people so now I don't have a car to drive all because I ran over a curb going less than 20 mph. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Nov 04, 2020 |
| State | FL |
| Description | I bought my jeep march 2019 and have never had an issue. Then a few months later the radio starts pressing buttons by itself. I took it to the local dodge and they said there was nothing wrong with it. The next thing to go wrong is the auto start stops working. I got stuck at several red lights and almost rear ended a few times. I took it back to dodge and they still said there was nothing wrong with it and it didnt throw any codes at advanced auto. Then lastly, it finally goes out. The vehicle completely shuts off on my in the middle of driving in the middle of the road. It just stops. Breaks seized. Lights flickering off and on. Car is registered as on but wont go anywhere. It has been about 3 weeks now and it still wont start nor even show a light on the dash. Now that I only have an extended warranty left they are nkw saying I have to pay 3i for a new ecu out of pocket. How is this fair. I bought a new vehicle so I wouldnt have these issues. I still owe 29k on something I cant amuse ever again. |
| Category | Parking Brake |
| Date | Oct 14, 2020 |
| State | FL |
| Description | Tl* the contact owns a 2019 jeep compass. The contact stated that while driving at an undisclosed speed, the parking brake inadvertently engaged and the vehicle independently stopped without warning. The contact stated that the failure occurred twice. The vehicle was taken to arrigo chrysler dodge jeep ram of sawgrass (5901 madison ave, tamarac, fl 33321) however, the technician was unable to retrieve a failure code. The contact stated that the dealer informed her that she had to pay out of pocket for the repairs and that the part to repair the vehicle was on a national back order. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,000. |
| Category | Suspension |
| Date | Sep 16, 2020 |
| State | MA |
| Description | Tl* the contact owns a 2019 jeep compass. The contact stated that while driving over bumps in the road, the vehicle shook abnormally, rattled, and became unstable. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 8,000. |
| Category | Electrical System, Electronic Stability Control, Unknown Or Other |
| Date | Sep 13, 2020 |
| State | MS |
| Description | I came to a red light; my car cut off like normal; when I took my foot off the break it would not start back up. I had to cut my hazards on. I put my vehicle in park and tried to turn my vehicle on. I tried 3 times and it finally started. My vehicle started making weird noises; on my control panel it said start/stop not ready battery protection mode. I parked my car and let it cool of for 2 hours. I got in my vehicle, started, left my house, when I got to the stop sign. It did the same thing. Im honestly scared to drive my vehicle. |
| Category | Service Brakes |
| Date | Sep 09, 2020 |
| State | MD |
| Description | Tl* the contact owns a 2019 jeep compass. The contact stated that while braking for a red traffic light, the parking brake activated independently. While attempting to accelerate from a stopped position, the brakes locked up and the vehicle would not move. The contact turned off and restarted the vehicle and the vehicle resumed normal operation. The contact called hertrich dodge (1147 e pulaski hwy, elkton, md 21921, (443) 907-1500) and was informed that no actions could be taken unless the failure was present before a road test could be performed. The manufacturer had not been contacted. The vehicle was not repaired. The failure mileage was 12,000. The vin was unavailable. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Aug 27, 2020 |
| State | NV |
| Description | The vehicle wont start occasionally. You can press the ignition, and it says its on, but the engine doesnt turn over. I have noticed it happens more often if you 3ngage the parking brake while your foot is on the brake peddle. To "correct" you have to take your foot off the brake, press the ignition button again until it shuts off, and then reapply your foot on the brake depressing it as far as you can press it and then press the ignition button again. There is a moment of hesitation and then it starts up. Additionally the car has shut off on me at an intersection with the auto start feature on, and wouldnt restart when I took my foot off the brake like it was supposed to. I had to follow the same procedure describe above to "correct" the problem. Because of this, I no longer run the car with the auto start feature because its unreliable. Its always been a bit of a rough start whenever I have left it on, causing me to wonder if its actually going to start. |
| Category | Engine |
| Date | Jul 18, 2020 |
| State | IL |
| Description | Vehicle purchased new, still under warranty suddenly quits running while in traffic traveling at 30-50 mph, on a county road, vehicle was still receiving power however wont restart. Brought to the dealer were it was purchased. Diagnosed as a faulty pcm and esd. Repaired after waiting two weeks for the parts. Drove it off the lot less than 3 blocks and it happened again. This should be a saftey recall stopping in a stream of traffic suddenly. |
| Category | Structure, Suspension, Unknown Or Other |
| Date | Jun 05, 2020 |
| State | MD |
| Description | It sounds like the framing under my hood is bouncing. Anytime I'm driving on the road, I hear knocking every time I hit the slightest bump. Sounds as if something is loose and not secured. Definitely scary since it's a 2019 jeep compass, basically a brand new vehicle. *tr |
| Category | Electrical System, Engine, Service Brakes |
| Date | May 10, 2020 |
| State | NE |
| Description | I complained about engine tapping soon after buying the brand new car in august 2019 nothing was done. 5/9/20 I attempted to drive the car and as I got ready to pull into a busy street the truck cut off and the parking break engaged. It took me 5 mins to get it restarted and attempted to back up and it cut off again. My breaks have been feeling as though they are grinding. My clock has changed time on the truck from regular time to military time. When moving my car into drive my car jerks violently. *tr |
| Category | Air Bags |
| Date | May 05, 2020 |
| State | GA |
| Description | My air bags deployed without collision. I was driving home at 55 mph, the speed limit on the interstate when my cause started beeping and air bags deployed causing me to clip a car when I swerved. I later received noticed in my jeep app of a issue with the airbag.*dt*jb*dt*dt*jb*dt*dt*jb*jb consumer stated vehicle has been totaled. *tr*dt |
| Category | Unknown Or Other |
| Date | Mar 27, 2020 |
| State | GA |
| Description | The touch screen radio is switching radio stations by itself. When you touch the station on the screen it goes back to another station |
| Category | Power Train:axle Assembly |
| Date | Mar 23, 2020 |
| State | WI |
| Description | 2019 jeep compass. Consumer writes in regards to broken axles on vehicle after driving through snow. *ld consumer states that while driving through snow on the highway the axles of the left tires of vehicle broke. This caused the vehicle to spin and hit a concrete divider causing damage to the body of the vehicle. Vehicle was towed to griffin's hub chrysler jeep dodge (milwaukee, wi). Consumer was told that damage would not be covered under warranty because an accident caused the axles to break. Consumer states that the axles breaking were the cause of the accident. *dl |
| Category | Vehicle Speed Control |
| Date | Jan 29, 2020 |
| State | MI |
| Description | Unintended acceleration, after braking vehicle lurches forward with unintended acceleration, also hard shifts when in motion. |
| Category | Electrical System, Electronic Stability Control, Steering |
| Date | Jan 23, 2020 |
| State | WA |
| Description | I was backing out of my drive way when the car completely stopped and stalled. I tried turning the car back on and it sounds like it is on but does not let me accelerate or reverse. I tried multiple times turning it on and off and it still would not let me drive. We pushed the car back into the driveway and about 3 hours later I tried turning it on again and it turned on. We took it back to dodge (this is the second time this car has stalled like this randomly) and they could not duplicate the issue and released the car back to us. |
| Category | Electrical System, Electronic Stability Control, Steering |
| Date | Jan 23, 2020 |
| State | WA |
| Description | I was at a red lighting turning right and when I started to go the car stalled and would not let me go forward. I tried turning the car on and off and it made a noise like the car was turning on but would not let me move forward. I tried turning it on and off a couple times then the check engine light came on. I popped the hood and then tried turning the car on again, this time it did turn on and was letting me move forward and then it stalled again and would not let me go forward. My husband had to push the car and jump start it (its a manual) we drove straight to dodge to have it looked at. They were unable to duplicate the issue and released the car back to us. |
| Category | Service Brakes |
| Date | Jan 14, 2020 |
| State | CO |
| Description | My brakes started grinding at 5,000 miles but it is inconsistent, mainly from cold to start and another time it did it frequently during the day. |
| Category | Engine |
| Date | Jan 07, 2020 |
| State | NY |
| Description | Tl* the contacts wife owns a 2018 jeep compass. The contact stated that while driving 30 mph, the emergency brake warning indicator illuminated and the vehicle stalled. The contact stated that the failure recurred 6 times. The vehicle was taken to croton auto park (1 municipal pl, croton on hudson, ny 10520, (914) 271-5100) on two occasions to be diagnosed and repaired. The contact was informed that the pcv valve needed to be replaced and secondarily, an oil consumption test needed to be performed at 500 mile intervals up to 1,500 miles. The pcv valve was replaced however, a determination was not made regarding the oil consumption test. The manufacturer was notified of the failure. The approximate failure mileage was 18,000. The vin was unavailable. |
| Category | Engine |
| Date | Nov 29, 2019 |
| State | NY |
| Description | On three separate occasions our newly leased 2019 jeep compass stalled while at high speed. We all had to pull over with out power steering. This happened shortly after we pulled out on to a main road from our neighborhood.*dt consumer stated yes, I took it to victor dodge jeep dealership where I live and got the car. They said in was down a quart of oil. Filled it and said to return at 7,500 miles so they could check the level again. I would say the vehicle was at 45 mph. There was an oil pressure light that came on when the car was started up. But it went off right away. *jb |
| Category | Steering |
| Date | Nov 06, 2019 |
| State | VA |
| Description | Steering wheel locks up while driving. Safely stopping the vehicle, turning the vehicle off, and then restarting the vehicle resets and unlocks the steering wheel. This has occurred 4 times now, today being the 4th since we bought the vehicle in july 2019. Today's steering wheel lockup presented an error on the dash: "dynamic steering wheel service required". Previous events occurred in september and august of 2019, but without error display. |
| Category | Power Train |
| Date | Nov 05, 2019 |
| State | FL |
| Description | No code on computer. There is a slight shaking when driving on low gear between 10-20mph dealer said there was no code to do anything about and that it might be a characteristic of the vehicle. No brand new car should shake. They documented the issue but nothing could be done about it. |
| Category | Engine |
| Date | Oct 31, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2019 jeep compass. While driving 40 mph, the vehicle stalled. Once it was restarted, the vehicle functioned normally. The vehicle was currently at joey accardi chrysler, dodge, jeep, ram (909 federal hwy, pompano beach, fl 33062, (954) 943-6700) waiting to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,200. |
| Category | Engine |
| Date | Oct 25, 2019 |
| State | OH |
| Description | Tl* the contact owns a 2019 jeep compass. While driving approximately 35 mph, the vehicle stalled without warning. The contact pulled over to the side of the road and was able to restart the vehicle. The vehicle was taken to wally armour chrysler dodge jeep ram (1950 w state st, alliance, oh 44601) where it was determined that the oil level was low, which caused the vehicle to stall. The dealer instructed the contact to bring the vehicle back to them after 500 miles from the last oil change for monitoring and an oil consumption test. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000. The vin was unavailable. |
| Category | Electrical System, Engine, Service Brakes |
| Date | Oct 17, 2019 |
| State | FL |
| Description | On three separate occasions while coming to a stop the brakes started to pulsate, once stopped the car stalled and engaged the parking brake all by itself and would not accelerate or go into park or turn off, for 7 minutes while in the middle of an intersection. Also, screen display jumps between apps on its own and won't allow me to change or touch anything on the screen, glitches and holds two apps at once for extended periods of time. |
| Category | Engine |
| Date | Oct 14, 2019 |
| State | FL |
| Description | Major issue! This is apparently known by jeep as they have issued a recall. Yet it is happening to additional models outside the scope of the issued recall. 2019 jeep compass 2. 4l. The engine shut off without any warning while driving at approximately 25 mph. The vehicle is brand new with only 200 miles. I purchased the vehicle only 10 days ago. I took the vehicle back and returned it, which was quite the headache to get the dealer to do. I basically traded it in for a jeep grand cherokee so to avoid the 2. 4l engine. I am out quite a bit of money in paying taxes, fees, registration, tile,etc twice due to this issue. In doing some research, this seems to be a fairly common problem in both the jeep compass and the jeep cherokee in regards to the 2. 4l 4 cylinder engine. Jeep has issued a recall on the cherokee. They need to do the same on the compass. Stay away from the 2. 4l 4 cylinder engine at all costs. |
| Category | Air Bags |
| Date | Oct 11, 2019 |
| State | MI |
| Description | Rear ended another car is heavy rush hour morning traffic and not one of my air bags went deployed. |
| Category | Electrical System, Service Brakes, Unknown Or Other |
| Date | Oct 04, 2019 |
| State | FL |
| Description | My car had stalling and shutting off problems while driving in three occasions, one day it happened 2 times, after a stop light, immediately after the vehicle restarted and then again after a stop sign, this time the check engine sign was on as a result. 3rd time it was when restarting after an intersection stop, when crossing after turning left, fortunately the car continued to the other end with the 1st acceleration impulse, and this time it turned on the emergency brake. |
| Category | Electrical System, Engine |
| Date | Oct 02, 2019 |
| State | CT |
| Description | Leased this car brand new. At 60 miles on odometer, went to start car, car turned started but then stalled/turned off instantly. Had to wait a few minutes to start again. At 250 miles car came to brief stop on slight incline while waiting for a parking gate to open, parking gate opened and vehicle was starting to roll with the car off, I released my foot from the brake but the car wouldn't start it stalled. I pushed the brakes back to stop my car. Car was still in drive, I tried to re-start my car by hitting the push button , car wouldn't turn over. Eventually was able to restart after 60 minutes. This is an extreme safety hazard, I am lucky this didn't happen at a busy intersection. |
| Category | Electrical System, Engine, Power Train |
| Date | Oct 01, 2019 |
| State | NJ |
| Description | This is my 5th time reporting this issue to the manufacturer they have also had a final repair attempt and declared no issue even though as I write this the problem still exists. I was parked for an hour at a store I come out turn on the vehicle place the car in reverse car freezes up won't move from on or run and cannot change to drive or anything else engine light came on and reverse symbol continues to blink car had to be restarted twice after this to get it to drive to go home. |
| Category | Exterior Lighting, Vehicle Speed Control |
| Date | Oct 01, 2019 |
| State | HI |
| Description | To start I still don't have my license plates, which tells you how new it is. The gearshift doesn't light up and if it does it flickers when I switch gear from p to r to d or wtvr I need to do there is no indication on what gear I'm in. I'm assuming it's electrical which isn't a good sign. Jeep brand isn't doing good. Also when I lightly tap my gas it makes the sound of acceleration but it's not actually doing so. I have to take my foot off the gas for the system to I guess catch up with the speed I'm trying to get to and this is on the city street . I will update on 10/3 if my car comes back from the dealership by then. |
| Category | Power Train, Service Brakes |
| Date | Sep 30, 2019 |
| State | OH |
| Description | Brakes grab dangerously hard. And, transmission gets stuck in first gear, very dangerous when it occurs on a freeway or interstate highway. This is an avis rental car from the philadelphia airport. They rent very low standard cars for economy rentals. |
| Category | Electrical System, Engine |
| Date | Sep 07, 2019 |
| State | NY |
| Description | When I have to brake and come to a stop the car rumbles, then when completly stopped the car shuts off, then when I take my foot off the brake peddle the starter kicks in and starts the car in gear with a rumble and then I can go? It does'nt matter if on the high way or at a stop sign it rumbles, shuts off and restarts in gear. The car is (2) days old with 35 miles. |
| Category | Electrical System, Engine |
| Date | Sep 03, 2019 |
| State | FL |
| Description | On 2/28/19 I leased a 2019 jeep compass. I have been having minor issues with it when trying to start the car, sometimes it just doesnt start. As I write this on 9/3/19 I am extremely concerned about the lease I have and therefore why I am documenting my experience. Last week, tuesday, 8/27/19 while in an intersection, my car completely shut off. I reached out to miami lakes auto mall on various occasions, this was a total disaster, I kept being transferred to voicemails and could not get anyone on the phone while in the middle of this intersection. I called chrysler roadside (another mess) and ended up having to wait 4 hours until a tow truck could come and get my car, still in the middle of an intersection, had to call 911 so a police car could park behind me as obviously this was a safety issue. After finally getting the car towed, police, rain and being stuck in an intersection and all, finally made it to the dealership. Customer service was horrible except for a service manager called jonathan, he was the only person that spoke with me during this time, of course after I arrived to the dealership, enterprise was closed so I had to take an uber home. I had to leave to tampa for work so I had to go get a rental at national that morning and head out, on thursday the 29th I spoke with jonathan and he told me the issues with the vehicle was a software failure and that the vehicle is working properly now. With hurricane dorian coming and if I had to evacuate, of course, I was not feeling confident that I wasn't going to get stranded with my family with a faulty vehicle so I had to keep the rental for a few more days. I am very nervous of taking this vehicle home as now I dont know if it will leave me stalled, I have read this is an issue with the compass. I have filed a complaint with jeep as well. |
| Category | Electrical System, Service Brakes |
| Date | Aug 31, 2019 |
| State | CA |
| Description | I will be driving and while at a stop light or stop sign my emergency brake will come on without me realizing it. The car is still running at this time and when I step on the gas the car will just roll into the middle of the intersection and stop. I have tried just clicking it off, but the emergency brake will not come off until I turn the car off and then back on. This is my second 2019 jeep compass. The first one I had only 4 days because the emergency brake was coming on at almost every stop I made. The 2019 jeep compass that I have now has done it a total of 6 times since I have had it, and I have had it for about 2 months. I have taken it to jeep 3 times, but there are no codes that pop up and of course the problem doesn't occur during the short time that they have the car. This problem occurs when the car is at a complete stop whether I am stopping at a stop sign or light. |
| Category | Engine |
| Date | Aug 28, 2019 |
| State | NJ |
| Description | 2019 jeep compass. Consumer writes in regards to vehicle stopping suddenly while driving on the highway. *ld the consumer stated the dealer advised that the vehicle ran low on oil which caused the engine to shut off without warning. When the vehicle restarted the engine light illuminated. *js |
| Category | Electrical System, Engine, Unknown Or Other |
| Date | Aug 23, 2019 |
| State | NJ |
| Description | This is my third complaint on this 2019 jeep compass. While driving the vehicle stalls and the emergency brake and other lights come on. The vehicle is unable to be restarted and has to be towed. The dealership has updated software, and now has said that the car is low on oil every three weeks and that's why it stalls in the middle of traffic extremely dangerous and I have a baby on the way!. The oil change indicator doesn't ever show up and the manufacturer just gives the run around. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Aug 22, 2019 |
| State | NJ |
| Description | This is my third time with an issue on this vehicle stalling. I was turning at an intersection and the car just stalled lighting up every notifying signal including an emergency brake being locked in almost causing an serious accident. |
| Category | Electrical System |
| Date | Aug 19, 2019 |
| State | TX |
| Description | Vehicle has shut off twice while driving with no warning. First instance occurred on a highway and the second at an intersection. |
| Category | Service Brakes, Unknown Or Other |
| Date | Aug 16, 2019 |
| State | NC |
| Description | Terrible breaking and poor traction control while breaking, causing the car to slide all over over the road |
| Category | Electrical System |
| Date | Aug 08, 2019 |
| State | TN |
| Description | This car shut off a red light at busy intersection because of the start/stop technology. When the light changed and I took my foot off the brake, the car did not restart. It did not restart when I pressed the gas either. I had to put the car in park and press the start button twice to get it to come back on. This very unsafe and should not happen on a car with less than 400 miles total on it. |
| Category | Parking Brake, Service Brakes |
| Date | Aug 08, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2019 jeep compass. While driving 45 mph, the vehicle began to hesitate. The contact had to depress the brake pedal to the floorboard to stop the vehicle. The contact stated that the emergency brake button failed to function. The contact stated that multiple unknown warning indicators were illuminated. The vehicle was taken to posner park chrysler dodge jeep ram fiat (located at 42650 us-27, davenport, fl 33837, (863) 438-3333) multiple times, but the failure could not be duplicated. The dealer replaced the emergency brake, but the failure continued. The manufacturer was not notified of the failure. The failure mileage was 431. |
| Category | Engine |
| Date | Aug 05, 2019 |
| State | MI |
| Description | The auto start/stop feature in my car is not reliable. There have been three instances when I've been stopped at a light, I take my foot off the brake, the system activates start, and then as soon as I hit the gas, my car stalls. I then have to put my car in park, turn the vehicle off completely, and start it again. This obviously strikes high concern due to the strong possibility of being rear ended. I took my vehicle in to the dealership I bought it from and they said they didn't know. I left agitated. I just purchased my vehicle less than 6 months ago. |
| Category | Engine, Exterior Lighting, Structure:body |
| Date | Jul 22, 2019 |
| State | FL |
| Description | Parked 2019 jeep compass in normal parking lot went inside for a few hours then heard popping noises from parking lot. Ran outside to see engine caught on fire and burst into flames via the engine compartment damaging the entire front half of the vehicle. After flames put out, there was a large hole in the hood of the car going down into the engine that damaged the windshield, bumper, engine, light, tires and doors. Other cars around mine were damaged as well as the fire spread. Was parked at hotel parking lot for a few hours before caught on fire. |
| Category | Electronic Stability Control, Fuel/propulsion System, Power Train |
| Date | Jul 19, 2019 |
| State | FL |
| Description | 2019 jeep compass latitude purchase date: 7/14/19 mileage: 26 first incident: 7/16/19 mileage: approx 75 on way home from work approx 7:00pm. Auto start/stop feature engaged, stopped at stop light in traffic. Engine shut down as normal, traffic light turned green, took foot off of brake to accelerate, car would not accelerate and had to put it into park and press the start/stop engine button to get the car to restart and then ran as normal second incident: 7/18/19 mileage: approx 100 on way home from work approx 5:30pm. Auto start/stop feature disabled, driving down the road, car in front turning right, slowed down to allow the other car to turn, compass would not accelerate again afterwards. Pulled over and stopped completely, emergency brake light came on and alerted that it had somehow been engaged (I did not engage it). Had to put car into park and press start/stop engine button to restart car, then drove as normal. As a result of these two incidents I do not feel safe driving this car. |
| Category | Electrical System, Electronic Stability Control, Engine |
| Date | Jul 16, 2019 |
| State | FL |
| Description | Car won't go after stopping when foot is off break |
| Category | Engine, Steering, Vehicle Speed Control |
| Date | Jul 01, 2019 |
| State | AZ |
| Description | After getting off of the highway and coming to a stop at the light, I went to turn and my car stalled out as I was turning. I was on a one lane overpass with no way to pull over. It wouldn't even register that I was trying to turn off my vehicle for a minute. I was finally able to restart my car and keep driving. |
| Category | Structure:body, Visibility/wiper |
| Date | Jun 28, 2019 |
| State | KS |
| Description | The windshield wiper came off during a storm the day I bought the vehicle. 3 or 4 weeks later the front bumper popped off under the passenger headlight while driving down the interstate. Local dealership told me the vehicle was not assembled properly at the factory. |
| Category | Unknown Or Other |
| Date | Jun 10, 2019 |
| State | GA |
| Description | Vehicle will not start. 1st time was the day I purchased the car with only 41 miles on it . I had it parked at my home and entered the vehicle to go somewhere when I pushed the start button the radio and ac came on and the screen said on however it would not turn over. Don jackson came and picked the vehicle up which at that time it cranked up with no problem. They had my car all day. 5 days later the car did same thing now don jackson has the vehicle again. The car has 88 miles on it and I had it for 7 days in which 3 of those days the dealer have it and can't find the problem |
| Category | Electrical System, Engine |
| Date | May 18, 2019 |
| State | MA |
| Description | Car losses all electrical, wont start. Not a battery problem. Has happened 4 times since I bought the car 2 months ago. |
| Category | Engine |
| Date | May 16, 2019 |
| State | NJ |
| Description | Tl* the contact owns a 2019 jeep compass. While attempting to start the vehicle, it failed to operate and the check engine warning indicator illuminated. The vehicle was taken to route 46 chrysler jeep dodge (1655 us-46, little falls, nj 07424) where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,038. |
| Category | Engine |
| Date | May 08, 2019 |
| State | PA |
| Description | Check engine light comes on and car will not crank; everything else works. Let car sit and it finally starts. Dealership says no codes show up. Happened 5 times since car was purchased 12/24/19. |
| Category | Service Brakes |
| Date | May 08, 2019 |
| State | NJ |
| Description | Leased a brand new car on 3/23/19. The same day the car made weird noises, informed dealership brought it back 2 days later and I was informed after not having the car for almost 3 weeks that the entire brake system ended up being replaced. Went on 5/6 to pick up car after it was repaired and broke down again, and car broke down in the parking lot of dealership. The car was in drive when emergency brake and engine failed on a suburban side street. Full description is in document below |
| Category | Electrical System |
| Date | May 01, 2019 |
| State | WV |
| Description | The start/stop system failed at a stop sign and my car stalled and I couldn't get the car moving until I turned off the automatic stop/start system. The start/stop icon appeared with an exclamation point with the words "stop/start system failure" on the dash. My car is a month old. |
| Category | Engine, Power Train, Unknown Or Other |
| Date | Apr 29, 2019 |
| State | NJ |
| Description | I bought a 2019 jeep compass limited 5 days ago all seemed well at first then on the fifth day I went on my lunch break and car would not turn on. Tried locking, unlocking, pushing the start button repeatedly. After about 20 minutes car started on the way to my destination the car stalled and would not turn on and after a few minutes finally restarted. At the destination car again would not turn on after being stationary. |
| Category | Electronic Stability Control, Structure:body, Vehicle Speed Control |
| Date | Apr 23, 2019 |
| State | IL |
| Description | I bought this vehicle at hawk chrysler dodge jeep 7911 w roosevelt rd, forest park, il 60130 on 04/8/19 . I drove off the lot without a proper explanation/presentation of my vehicle, no one went over the features with me. When I arrived at home, a family member pointed out that the lcd screen qhere the mileage is displayed was not working. At first I thought it may turn on with one of the button on the vehicle because I've never owned a vehicle like this. After 10 -15 minutes of playing around with buttons I couldn't figure it out and called the dealership, the salesperson said to bring it back for an update. On the way back to the dealership I got into a car accident because I was on my way back to the dealer and I did not realize how fast I was going since mileage was not displayed. Now, I have damage on the front driver side of the vehicle less than 24hrs later. It is now 04/23/19 and the vehicle is under the dealership possession because the part to the lcd screen is on back order. According to the salesperson, I just needed an update, wrong. |
| Category | Engine, Unknown Or Other, Vehicle Speed Control |
| Date | Apr 12, 2019 |
| State | NY |
| Description | Update to my previous complaint: I leased this car on january 12, 2019. It is brand new. The car was having trouble starting again today and yesterday. I turned it on the normal way and it was fine in park, but when I switched to drive it shut off. The d started flashing (again) so I put it back in park, and the console told me to press the brake and press stop/start, which I did attempt but the brake was locked and this did not work. The red lightning bolt and check engine light both came on. The red lightning bolt warning light indicates a problem with the electronic throttle control. It also stalled and was hard to steer as usual now, though putting it in 4wd makes it a bit easier to control. I am now even more scared to operate this vehicle and feel like it is going to fall apart while I'm driving. |
| Category | Electronic Stability Control, Power Train, Unknown Or Other |
| Date | Apr 09, 2019 |
| State | NY |
| Description | Less than 2500 miles as of today. Since start of lease in january: check tire pressure system light on, checked 5 times pressure is fine. Car stalls and stops when driving on highway. Does not accelerate. Car fails to start, says press brake and start button but does not start until 3x of turning off and on. Sometimes d flashes; sometimes a@ flashes on screen. Does not always restart at traffic lights when a@ is not pressed. For this reason I always press a@ to reduce stalling. Car will not initially start when a@ is pressed. In the last three weeks: engine not warm enough notice appears constantly despite warming car 5 plus minutes in 60 degree weather. Rear passenger speakers crackling and static sounds. Strange creaking sound when accelerating, braking or driving around 30-35 mph. Stalling/gear issues/flashing r and d caused car to go forward over parking lot bump and into gravel ditch instead of reversing. |
| Category | Electrical System, Engine |
| Date | Mar 23, 2019 |
| State | NY |
| Description | We recently had 3 instances where our brand new 2019 jeep compass failed to start. The car is only 4 weeks old and has less than 500 miles on it. We tried several times, but the car would not turn on even though the dashboard indicated the engine was running. We saw online that this has already been reported by several people. Took the car to the dealer and apparently there is a known problem with "starter control". They applied a pcm update under item tcb 18-035-19. I don't understand why, if this is a known problem with a fix, the dealers aren't proactively recalling these cars. The electronic start is the only way to start the vehicle (no override) and it could cause grave problems, depending on the situation, if the vehicle won't start. Huge safety issue!!!!! |
| Category | Air Bags, Electrical System, Power Train |
| Date | Mar 18, 2019 |
| State | FL |
| Description | Tl* the contact owns a 2019 jeep compass. On several occasions, while attempting to start the vehicle, it failed to start. The failure left the contact stranded on three occasions. Additionally, the air bag warning indicator illuminated. The vehicle was taken to kendall dodge chrysler jeep ram (located at 13355 sw 137th ave, miami, fl 33186, (786) 231-2120) to be diagnosed, but the dealer was not able to duplicate the failures. The vehicle was not repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 2,216. |
| Category | Engine, Unknown Or Other |
| Date | Mar 17, 2019 |
| State | MA |
| Description | The jeep compass is equipped with a very dangerous ess start/stop system. First you must deactivate it every time you start the vehicle. Secondly when the vehicle shuts off at a stop light or stop sign, it feels more like it stalls than shuts off, a shudder goes thru the vehicle and the engine sputters and dies. Take your foot off the brake and maybe it will restart the vehicle, maybe not. Mine sputtered to life but had no power, very slowly the vehicle sputtered into the middle of an intersection and I thought the car was going to stall and quit in the middle of the intersection. (I have read about this happening to hundreds of jeep compass vehicles. Luckily I was able to get it to the side of the road and shut the car down. I waited about 10 minutes restarted the vehicle and turned off the ess system. This is a very dangerous system, and jeep should be forced to recall it and fix it, or give owners a way to permanently deactivate it without having to unplug things under the hood that result in warning lights on the dash. Extremely poor and dangerous designed ess system. Please do not wait until someone dies to make them fix this!!!! It affects all 20117. 5 - 2019 model year vehicles equipped with the ess system. |
| Category | Engine |
| Date | Mar 16, 2019 |
| State | MA |
| Description | This is a rand new vehicle with less than 100 miles. Intermittent starting. Will not start consistantly. Known problem with the vehicle, needs a software upgrade but still do not have one. This is a safety issue, as you can put the vehicle in gear without the engine e running as the vehicle thinks the engine is running but it is not!. The dealership has acknowledged the problem but does not have a fix. Star case s1808000285 no repair |
| Category | Electrical System |
| Date | Mar 11, 2019 |
| State | NJ |
| Description | The car randomly fails to start with the push of the start button. It says to press the brake pedal and the button to start, however it will not work. Nothing happens. Eventually it will start, could be 1 minute, could be 10 or 15 minutes. Something is obviously wrong. Service of course could not duplicate the issue, so nothing was fixed. It has happened around 5 times in three weeks. Car is brand new. I assume this is some issue affecting more than just my vehicle. If the start button doesn't work, there is no over riding way to start the car. |
| Category | Electrical System |
| Date | Feb 23, 2019 |
| State | PR |
| Description | Vehicle won't start. It's the third time in a week. The first one take 10 minutes to start, the second time 15 to 20 minutes and the third time I call the dealer and they send a tow truck(all times the vehicle was stationary). They use jumper cables. They said in that moment that brobably is the battery but they leave until next day. Next day call me to pick my compass and they said that it's not the battery that the battery it's ok and they don't find nothing. I'm worried because I search online and I'm not the first one with the problem. |
| Category | Electrical System |
| Date | Feb 17, 2019 |
| State | NY |
| Description | Parked car near store. Came out five minutes later and stepped on brake and pushed start button. Car thought it was running. Put in reverse. Car didn't move. I spent a few minutes trying to start. Got out of car and dash light said engine was running. Finally started after a few more minutes. 130 miles on the car. Glad I wasn't on railroad tracks. |
| Category | Electrical System, Engine, Power Train |
| Date | Feb 06, 2019 |
| State | NJ |
| Description | Tl* the contact owns a 2019 jeep compass. The contact stated that the vehicle stalled more than 35 times without warning. Lester glenn chrysler dodge jeep ram fiat (1199 route 37 w, toms river, nj 08755, (732) 240-8832) was notified several times, but had been unable to replicate and diagnose the failure to provide a permanent remedy. The dealer indicated that the vehicle's computer may be the source of the failure; however, the part was on back order until mid march of 2019. The vehicle was not repaired. A loaner vehicle option was not provided. The contact was uncertain if the failure was related to nhtsa campaign numbers: 18v524000 (electrical system), 17v670000 (engine and engine cooling), and 16v907000 (engine and engine cooling). The manufacturer was notified of the failures and the contact was waiting on a response to determine the guidelines to repair the vehicle. The failure mileage was 0. |
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About the Author:
Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.
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8 months ago we purchased a 2019 Jeep compass altitude with 20,000 miles right off the showroom floor at our local Jeep dealership. I had some reservations as to potential electrical problems but the dealership assured me that everything was totally fine on it. Elastic great for about 6 6 months or so until I started to notice the engine surging a little bit. I checked the oil and checked for anything that could have been wrong. We shrugged it off as maybe just a weird incident as it kind of got better. About a week ago now, the auto on off feature light came on and was permanently disabled. The engine surging was back and the car was just acting strange. I checked the battery voltage and everything checked out, what was weird was on the Jeeps instrument cluster it said the battery voltage was only 13.1 volts when running which should not be a thing, it should be at least 14.2. we have been trying not to drive it as we are looking to trade it in but now the Jeep is starting to get worse. The miles per gallon gauge somehow managed to flip itself in the opposite direction, when you step on the gas as if you were merging on the highway it says you’re getting 99 miles per gallon, but when you let off the gas in Coast the mpg drops to virtually nothing. The engine has been starting to feel like it’s getting shaky when you stop at a light, the transmission feels like it’s hard shifting even if you are very gentle on the throttle. My wife was coming home from work the other day and she said that while she was traveling at about 5 mph the Jeep lost throttle control and locked itself at 60, she said when she let off the gas it continued to travel at its speed even though the cruise control was disabled. Because we just purchased the car 7 months ago our credit scores are still under effect and the current situation with the car industry prices have now made it impossible for us to get out of this car. We have a two-year-old child and we no longer feel safe driving the jeep due to the potential full loss of power while traveling at highway speed. I think this is more than an issue and is a complete defective vehicle system from jeep. When I call the dealership about it they said that it wasn’t under warranty and that they wouldn’t cover it but I could bring it in to have it looked at. This is completely unacceptable for the price of this vehicle and now we are stuck paying for it but don’t feel safe driving it. I fully intend on pursuing legal action toward Jeep in regards to potentially fixing this situation. We don’t even want to drive this vehicle anymore in fear for not only ours but our childs safety.
I purchased a 2018 jeep compass latitude and my radio changes stations by itself. Another situation that exist is the remote start sometimes does not work. My wife told me the other day that the volume raised to loud by itself.
I’ve only had my 2019 Jeep Compass for a year. Today the cooling system in the transmission failed and will have to replace the entire transmission. Has 66,000 miles.. the warranty ran out at 60,000.
I loved everything about my 2019 compass ever since I bought it. (Was a rental car prior, so I bought it with around 15k miles.) It now has 37k, and is now having a severe oil pressure problem. It’s been know ever since the 2017 compasses, that the (tigershark) engine consumes and burns oil… My dad checked it out and replaced a sensor, and my oil level was perfect. I believe my engine is just starting to do what all of those others have done…. Any ideas?
Am at 24,636mi over a year with the car and zero issues or complaints
Am at 24,636mi over a year with the car and zero issues or complaints
My Jeep Compass sport is practically brand new. It has a rattling sound when gearing up which is significant. I have returned this to the service centre 6 times. Each time it goes unresolved or they claim to have adjusted something, I drive away and it happens again. This has occurred since time of purchase. It has less than 10,000 kms and is 18 months old. Due to Covid it wasn’t able to be looked at for 12 months. I’m extremely frustrated and wouldn’t recommend this car
I’ve been having problems with my keep compass with starting . It has stalled on me has been in the dealership multiple times and have been working old they can’t find anything except for the first time was told it was a system update . Sometimes it won’t accelerate.
Just took my compass to the dealership for the thrid time only 15000 miles on it! My main problem is when driving the rpm jump randomly and car revs engine without a foot on the accelerator,I was told by jeep it was my problem because my oil was low was not do for a oil change for another 3000 miles also problems with radio stations changing randomly and lights not going off I was told for the thrid time it need a software update I’m starting to believe I got sold a lemon
2019 Compass, 15k and it is back in the shop. It started the morning after I initially brought it home. I was stranded at the grocery store. I called the dealership in a panic and was told to 1. open the driver door, 2. push the start button (no brake), 3. close the door, 4. push the start button with the brake on. It started but continued to do this until I was able to get it in the shop. Then the random bells and “dings” started while driving, after that it was issues with the parking brake turning on on its own, the the radio shutting off or the screen going black and the radio still plays, and this time was the panic alarm would go off randomly and wouldn’t shut off. Every time I take it in, they say they are software updates. I’ve had it about a year and a half and can’t wait to get rid of it. Extremely disappointed with Jeep at this point.
My 2019 jeep compass keeps having a “tweeting” random noise, that I only notice it hole driving slower than 20-25 mph, it seems to happen when slowly turning, going down side roads and pulling into a driveway. It’s annoying and does not happen while breaking, or just hitting a bump in the road. Also the radio sometimes will just not power on at all, even when button is pushed. Then it randomly comes on by itself after 5-10 minutes. The quality of calls while using Bluetooth is great for me in the car, but it seems like the person I’m talking to can never hear me well, or it’s broken up or like I’m taking through a tunnel. Worse while my phone is plugged into the charger too. Got a new phone, still happening. Also had to replace my tires after 40k miles recently. Almost bald! This shouldn’t happen if you rotate them on a schedule, right?!?! Tires should last longer than that.
I have a 2019 jeep compass but its at 35000 miles now and we have only had a minor issue which was the brakes being dusty and i had to pay a cleaning fee. It does seem do drive a little different than when I first got it one year ago,I do regular oil changes and maintenance and so far so good. My fiance is a mechanic so makes things alot cheaper and easier but iam renewing my warranted on this to 150,000 miles just in case. It started to make a humming noise when coasting.
No problems with vehicle shutting off, or not starting though besides
My wife and I leased a 2019 Jeep Compass. About 3 months after we got the Jeep it started to randomly stall out with no warning while driving and my wife would lose all function of the vehicle and would have to coast to the side of the road. We took the vehicle to the dealership where it is currently at with them telling us they needed to do an oil consumption test one guy at the dealership telling my wife the test is 5000 miles and another guy telling me it was 500 miles. The dealer wanted to just do an oil change and give us the vehicle back to drive for the test. I refused the vehicle because it is not safe for my wife or 9 month old baby to be in. The dealership said they will keep the Jeep giving us a loaner and drive it 500 miles for the test which would either complete the test or leave us with the other 4500 miles to drive to complete the test depending on who you talk to. I spoke to Chrysler they told me that this engines acceptable oil consumption rate is 1 quart every 2000 miles. My wife’s vehicle was 2 quarts low at 4000 miles when we took it to the dealership which prompted this whole oil consumption test. It is not safe for the manufacturer or these dealers to be putting the consumers back in to the vehicle to have them do the test for them to determine a problem of such magnitude. The dealership and Chrysler themselves continue to act as though my wife and I are overreacting and that they need to go through steps all the while failing to have any sympathy toward how unsafe the stalling problem really is. The dealership has told us that the vehicle is shutting off because the engine was too low on oil and this is a normal function but I asked them how it could just shut off without any warning or indication it is going to do so as to give you enough time to get the vehicle to a safe spot to turn off only to have my question danced around and not answered in the slightest. When asked about the warning lights the dealer proceeded to tell me how the engine works without ever answering my question whilst also being condescending. I told the dealer we would much rather get out of the Jeep lease all together because we do not feel like the vehicle is safe if this is a normal thing for it to stall out with no warning, the dealer told me that if his dog broke it’s foot he wouldn’t just take the dog outside and shoot it, why do the same with a vehicle? Prompting me to wonder how the two are even comparable considering a dog with a broken foot isn’t a risk to the life of my wife or our baby.
My 2019 Jeep Compass was making strange noises and i brought it in to a mechanic to get it checked. The mechanic said that the last time I got an oil change with Jeep they didnt fully replenish the oil tank. I brought it to jeeps attention and they said that it could be the engine that is having issues and how they wanted me to experiment with the car and drive it an additional 1000 miles so that they can diagnose the problem. I told them I did not feel comfortable being a lab rat and wanted to leave the car with them. They told me if I left it with them they would not look at it and no work would be done on the car. I reluctantly took the car and drove it home after that. Less than a week later Jeep calls me and tells me I have to bring my compass in ASAP because theres an engine issue and how they needed to replace the engine. I bring my Jeep in and they keep it for about a day and a half. When I get the car back they said that the engine was replaced and how everything should be under control. Less than 2 weeks after getting the car back from Jeep my car completely shuts off on me in the middle of the street while Im on my way to work. After 10 minutes of fighting with the car to turn on and to drive I drive my car back home completely traumatized by the ordeal and call Jeep so that I can opt out of my lease at this point. its clear that nothing was ever done about the engine and clear that they really didnt care about my well being in the entire process. Now when trying to return the car and opt out on my lease Jeep tells me theres nothing I can do and how I have to just stick with the car due to the contracts that I signed before getting my car. I feel like I have no help and I really dont know what to do.
Thank you for taking my issue into consideration, I look forward to hearing back very soon.
I purchased a brand new jeep compass in May Once it hit 5000 miles I noticed it started to stall at relights, that happened 2 times then a week later I was backing up out of my driveway onto the street and once i put it in Drive the entire dashboard screen starting to flash and the jeep shut off.. I Immediately parked the vehicle and that following Monday I contacted jeep as it was a Saturday evening when the issue happened and they was not open.
They could not get me in until that Friday as they was booked up, I went in Friday morning, he told me the vehicle was burning oil faster as I only drove it 10 miles to work and 10 miles home and it was low 2 quarts of oil. I asked how it could be low on oil so fast as I ever never owned a brand new vehicle that burnt oil so fast, he did not have an explanation and just went out.. I left that friday morning around 10:30am, went home and the very next day at a red light my keep gas pedal would not work, it took about 10 seconds for it to kick in and finally jerked into gear. I immediately took it home and parked it. I called Monday morning upset and they told me to bring it in that day. Once i got there he hooked his computer up and said nothing is wrong with it. I refused to drive it as its a safety hazard for me and my family, they gave me a rental but told me he was unsure if he could find anything wrong with it but he would keep the jeep a few days. I am very upset as I have seen many complaints of the same issue happening with multiple 2019 jeep compass’s & jeep is doing nothing about this safety issue. My jeep is still in shop, going on 2 days now and still not a word or any resolved issues.