2020 Jeep Cherokee Problems and Top Complaints – Is Your Car A Lemon?

Electrical system, engine, and powertrain issues among the top complaints received by the NHTSA from vehicle owners

The 2020 Jeep Cherokee continues to push for excitement with enthusiasts. In fact, the automaker tells people to “make room for adventure,” with this model. Yet, owners are finding that the adventures are more than they want to handle. This Jeep seems to have a faulty electrical system, poorly running engine and malfunctioning powertrain.

Click on other model year to view more problems:  2018   2019   2021

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Problems with the Electrical System?

There isn’t a lot that can be said about an electrical system on a vehicle – it either works or it doesn’t.

This simple statement left on the Edmunds site tells people exactly how the 2020 Cherokee works. “electronics Italian, expensive and faulty.”

As it turns out, these faulty electronics can lead to serious troubles. NHTSA Campaign Number 20V191000 states that over 300,000 vehicles might have a software error in the rearview camera. This error causes images to remain displayed after the SUV has been put into Drive. With this defect, the driver can be easily distracted and confused, thereby possibly causing an accident. Of course, this image could serve as a means of entertainment for discontent kids, just tell them it is their favorite programming.

Problems with the Engine?

It doesn’t do any good to have a powerful engine if it doesn’t run correctly. That’s what customers are dealing with when it comes to the 2020 Cherokee.

Here’s another Edmunds review to consider. “2020 Jeep limited with the 4cyl turbo. Have had it two weeks.  First I was getting something under the hood running after shutting motor off for up to 45 minutes. Brought it to dealer, of course nothing they could find. Today wife pulled in garage shut the engine and smoke was pouring out from the grill. Car was not overheating but lots of smoke or steam. I have never seen smoke or steam in any of my new cars like this and I lease two vehicles every three years.  So now it’s back to the dealer Monday.”

New cars shouldn’t smoke for any reason. Yet, that’s the level of defects that come with the Jeep model. To illustrate how far the poor manufacturing goes, consider this non-engine related recall. NHTSA Campaign Number 19V637000 talks about dangerous concerns with the steering system. It states that the steering rack could break, which would further increase the chance of crashing. However, few things can be determined to be an “adventure” short of losing steering control.

Problems with the Transmission?

The transmission is the main part of the powertrain. This vital component is needed to provide a smooth ride, yet the Cherokee utterly fails.

Here is one more Edmunds review to look at. “The transmission definitely has a lag and seems to have a difficulty deciding which gear is best. Especially when attempting to quickly pass, or when going down a large hill. The slap stick isn’t much help.”

Service Bulletin #9004244 goes on to talk about more transmission problems. It talks about fluid leaking from the transmission oil cooler. To repair it, the technicians are required to replace the transmission oil cooler and possibly the lines as well. Having such major malfunctions just further proves how poorly made this Cherokee is. Maybe a safer adventure would be to walk or bike to work, instead of taking this defective SUV for a ride.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work aid your lemon at no cost to you. The law makes Jeep pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

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Brian Jones

About the Author:

Brian Jones spent more than 20 years working as an ASE Certified Master Tech and Parts Specialist at multiple dealerships. Brian has become an authority in the industry, traveling across the country to consult for car dealerships and contributing his expertise as a writer for several major automotive publications. In his spare time, Brian enjoys working on pickup trucks, muscle cars, Jeeps and anything related to motorsports.

See more posts from Brian Jones
  • Brenda j

    I have a 2020 Cherokee The dealer told me that it was a demo on the Lot so I purchased it at 6000 miles now I purchased the car in November Took it back in in December to get an oil change they’re telling me that it had 87000 miles on it Took no roaches or anything now this is Mate and it has 11 500 Now I haven’t took any road trips in this vehicle I took it in to be checked they said they could not tell me anything about the mileage jumping so now I’m just sitting and waiting thought I had a good vehicle may not be anything that I can do but I can try

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